Expanse Acute EHR/MaaS Commentary
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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CIO

Product

MEDITECH has two acute platforms, and those are the traditional client server and the web-based...

Apr 2024
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CIO

Product

The workflow actually is very nice for getting CCDs, and MEDITECH is not the barrier; it is the...

Apr 2024
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CIO

Product, Value

We have implemented several things from MEDITECH, such as the save-my-spot functionality in the...

Apr 2024
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CIO

Relationship

We are very lucky because we can escalate things with MEDITECH. MEDITECH is doing a really good job...

Apr 2024
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CIO

Loyalty

We are implementing OneView, which is a contextual launch from EMR to EMR. If I am in a chart and...

Apr 2024
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CIO

Product

We have some performance issues on and off, and I think that probably kind of skews my view of the...

Apr 2024
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CIO

Loyalty, Relationship, Product

I can get ahold of MEDITECH’s executives at any time with questions about interoperability. I know...

Apr 2024
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CIO

Culture, Value

MEDITECH avoiding charging for every little thing is something that has kind of changed. MEDITECH’s...

Apr 2024
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CIO

Product

I would recommend Expanse Acute Care EHR just because of my familiarity with it, though my...

Apr 2024
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CIO

Product

One thing that I know is on MEDITECH’s radar is the more complicated opt-out options for patients....

Apr 2024
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CIO

Relationship

We do priority-pack updates a few times a year. MEDITECH has some really good people, but MEDITECH...

Apr 2024
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Manager

Product, Value

On our nursing side, we could have better flow sheets for nursing without having to pay for it....

Apr 2024
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Manager

Product

I like how Expanse Acute Care EHR is integrated to receive direct messages from other sites. The...

Apr 2024
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Manager

Relationship

We are meeting all of our eCQMs and our Promoting Interoperability Program measures for CMS....

Apr 2024
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CIO

Loyalty

We are hopeful that the Google search and summarization functionality will address our needs when it...

Apr 2024
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CIO

Loyalty, Relationship

MEDITECH has developed an interoperability advisory committee with customers who tend to be more...

Apr 2024
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CIO

Relationship, Product

We are working with MEDITECH consistently on our existing environments and modifying them. The issue...

Apr 2024
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CIO

Product

We are not leveraging MEDITECH's connection with CommonWell Health Alliance. At this point, our...

Apr 2024
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CIO

Product

There is a huge problem with interoperability nationwide. And that is just the sense that if we have...

Apr 2024
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CIO

Loyalty, Product

I want information at the right time in the right format, but everybody says we have to have...

Apr 2024
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CISO

Product, Value

MEDITECH's system is not the most expensive out there, but there are a lot of things other vendors...

Apr 2024
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Manager

Relationship, Operations

One thing we complain about with MEDITECH is that when we do an upgrade, we will go live and find a...

Apr 2024
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Manager

Value

MEDITECH has a human resources option, and it is terrible, but we have to buy it. It doesn't have a...

Apr 2024
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Manager

Relationship, Product

MEDITECH keeps up with all of the requirements that they have to.

Apr 2024
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Nurse

Operations

With MEDITECH as a service, MEDITECH did a lot of the build for us in the background instead of us...

Apr 2024
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Manager

Relationship

We have to fight with MEDITECH's support people sometimes. When it comes to potential problems, the...

Apr 2024
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CIO

Relationship, Product

I wish MEDITECH’s MHealth app wasn't branded to the vendor. I wish MEDITECH allowed us to brand...

Mar 2024
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CIO

Relationship

MEDITECH’s support is dropping off a bit, and they are having growing pains with the retention of...

Mar 2024
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CIO

Relationship

The MEDITECH executive that we work with is extremely accessible and personable.

Mar 2024
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CIO

Product

Things have been going really well with Expanse Acute Care EHR. We have the normal learning curves,...

Mar 2024
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CIO

Loyalty, Product

I have been dealing with MEDITECH for many years, and right now they have the best-looking and...

Mar 2024
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CIO

Culture, Value

MEDITECH is much better than most about charging; however, we are starting to see an uptick in their...

Mar 2024
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CIO

Operations

MEDITECH recently bolstered their training through a partnership with MedPower. MedPower basically...

Mar 2024
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CIO

Loyalty, Product

Interoperability is still a problem in our industry, and MEDITECH is going to have to continue to...

Mar 2024
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CIO

Product

If we ask a clinician or a physician about any software package, they will say there are too many...

Mar 2024
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Director

Loyalty, Value

I would buy the product again. If we were starting from scratch, the evaluation of other vendors...

Mar 2024
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Director

Operations

With training, MEDITECH does a pretty good job of making sure we have most of what we need,...

Mar 2024
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Director

Loyalty, Relationship, Product

When it comes to delivering new technology that meets our needs, MEDITECH is keeping up with...

Mar 2024
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Director

Loyalty, Product

MEDITECH has rebuilt many of the clinical modules, but we still have some modules that haven't been...

Mar 2024
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Director

Product, Value

We use the product a lot with surveillance, and we closely watch our readmissions. The product helps...

Mar 2024
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Director

Value

I would buy Expanse Acute Care EHR again. As more providers come from all over, Epic's systems have...

Mar 2024
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Director

Relationship

My account manager is the best one that I have had in my years with MEDITECH. Over the last year,...

Mar 2024
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Manager

Operations, Product

Things have gone pretty well with MEDITECH. They came in and trained our people, and they come and...

Mar 2024
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Director

Loyalty, Product

We are doing well with Expanse Acute Care EHR. We have been on it for a few years, and only our...

Mar 2024
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Director

Relationship

It sometimes seems like the vendor's support people want to find excuses to not review issues. For...

Mar 2024
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Director

Product

I would like to see the vendor update their standard order options and CPT codes annually to help us...

Mar 2024
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Director

Operations

Going through an initial build process takes time and patience. The more we put into the system, the...

Mar 2024
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Director

Value

I wish MEDITECH would look at their charges for custom changes and interfaces. At times, I feel...

Mar 2024
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Analyst/Coordinator

Product

We pay for a lot of customization options that other EHRs don't allow. The product does everything...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

We have given the vendor a lot of development requests for things that I don't know that we are ever...

Mar 2024
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CIO

Relationship, Product

The relationship with MEDITECH is not going well. The vendor is struggling. We are pushing them on...

Mar 2024
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CIO

Culture, Loyalty, Value

A while ago, we voiced our concerns to MEDITECH and got a promise that they would correct things....

Mar 2024
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CIO

Relationship, Product

I have to be proactive. Before a doctor knows they are having trouble, I have to know they are...

Mar 2024
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CIO

Culture

MEDITECH does sell a bit of vaporware. They will tout a particular function or feature, but when we...

Mar 2024
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CIO

Culture, Loyalty

We plan to stay with Expanse Acute Care EHR, even though we have identified some things that we wish...

Mar 2024
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CIO

Value

The system is cost effective. It is the least expensive option for rural healthcare organizations....

Mar 2024
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CIO

Loyalty

Expanse Acute Care EHR is the only system that offers an ERP suite of products with their solution....

Mar 2024
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CMIO

Product

The widgets in Expanse Acute Care EHR are a strength. The widgets pull the data I want to know about...

Mar 2024
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CMIO

Operations, Product

Since we have implemented the same software throughout all our care settings, I can see the...

Mar 2024
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CMIO

Product

I would like accelerated development of the nursing module so that I can interact with the nurses a...

Mar 2024
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CMIO

Loyalty, Relationship, Product

We don't have much access to other software sites, but that is not really MEDITECH's fault. Wherever...

Mar 2024
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CIO

Relationship

MEDITECH is an excellent partner that works closely with us on so many levels to create strategic...

Mar 2024
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Analyst/Coordinator

Operations, Product

With MEDITECH, the hardest thing is making sure that the vendor is following through on programming...

Mar 2024
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Analyst/Coordinator

Relationship

Recently, MEDITECH's support has transitioned, and that has been a nightmare.

Mar 2024
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(0)
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Analyst/Coordinator

Product

Some modules in the system are great and do everything that they need to do. Other modules have a...

Mar 2024
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Analyst/Coordinator

Product

If I had a wish, it would be for more customizable reports within Expanse Acute Care EHR or a...

Mar 2024
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Director

Loyalty, Product

Everybody talks about Epic being the gold standard, and doctors who come from other hospitals will...

Feb 2024
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Director

Operations

MEDITECH doesn’t offer training in person anymore or even remotely for most modules. So when we had...

Feb 2024
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Director

Relationship, Operations

The MEDITECH Circle customer support portal has some issues. It is hard to follow tasks. Updates are...

Feb 2024
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Director

Relationship

We get great support from MEDITECH. If I need executive involvement, I can get it easily. I also...

Feb 2024
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CIO

Culture

I am very proud of MEDITECH. They have done very well. They don't sell me and have not sold me any...

Feb 2024
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CIO

Value

Compared to other vendors, MEDITECH is a lot more affordable, though they should have a reduced cost...

Feb 2024
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(0)
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CIO

Relationship, Value

MEDITECH is a great partner, and I think I am a great partner for MEDITECH, so every year, things...

Feb 2024
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CIO

Product

A lot of people complain about speed with MEDITECH's system. I have overcome that issue with...

Feb 2024
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CIO

Value

Expanse Acute Care EHR is a really mature solution. The only competition for MEDITECH in this space...

Feb 2024
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CIO

Product

MEDITECH is challenging to work with overall. A lot of their priority-packed upgrades aren't well...

Feb 2024
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CIO

Relationship

When we met with MEDITECH’s folks, they were not prepared to speak with us, and there was a lot of...

Feb 2024
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Manager

Product

We have a lot of outages and stalling. We are told the server is at fault. We had a cyber event a...

Feb 2024
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Manager

Product

One functionality we want to see is an electronic signature pad, which we used to have a few years...

Feb 2024
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CMIO

Relationship

We have a very purposeful relationship with MEDITECH. They have been right there with us throughout...

Feb 2024
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CMIO

Value

The system's functionality is a bit of a laundry list. We have to include some additional things....

Feb 2024
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VP/Other Executive

Product

MEDITECH does a great job. We would like to think that we had high expectations to begin with...

Feb 2024
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VP/Other Executive

Relationship, Product, Value

While things can always be better, we like that we have had several opportunities since going live...

Feb 2024
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VP/Other Executive

Relationship, Product

MEDITECH has a brand new ticket tracking and issue management system called MEDITECH Circle. They...

Feb 2024
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VP/Other Executive

Relationship

MEDITECH is very much a customer-focused organization, and they have been since I have known them....

Feb 2024
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VP/Other Executive

Relationship

The service is not proactive because MEDITECH doesn't have their most knowledgeable folks on the...

Feb 2024
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Manager

Operations

MEDITECH doesn’t update the system as often as they should, and they don’t supply training for...

Jan 2024
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Manager

Product

Expanse Acute Care EHR is fairly intuitive, and we do really well in certain areas. Also, I like the...

Jan 2024
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Manager

Relationship

When we have a need, we can call MEDITECH and get a person.

Jan 2024
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Manager

Relationship

The problem with MEDITECH’s support is that for almost everything, we are dealing with a customer...

Jan 2024
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Manager

Product

Expanse Acute Care EHR is pretty much the same as its counterparts in the same field.

Jan 2024
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Manager

Product

MEDITECH is a little behind when it comes to what Expanse Acute Care EHR could be doing, like in the...

Jan 2024
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CIO

Loyalty, Product

MEDITECH could do better with Expanse Acute Care EHR. For example, they could be faster to market....

Jan 2024
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CIO

Relationship, Value

MEDITECH is a good company to work with. They will meet with us, have discussions with us, and try...

Jan 2024
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Manager

Product

The system doesn't do everything that we want it to do. It isn't as responsive as we would like, and...

Jan 2024
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(0)
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Manager

Loyalty, Product

Since we moved from our previous MEDITECH system to Expanse Acute Care EHR, we haven't seen any...

Jan 2024
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Manager

Relationship, Product

We have put in requests for certain things in the system, but nothing has happened. As an end user,...

Jan 2024
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Manager

Product

The system is very buggy. There are a lot of extra clicks and portions of it that we have struggled...

Jan 2024
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Manager

Relationship

MEDITECH underdelivered and overpromised. Support is very difficult to get. We lost some...

Jan 2024
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(0)
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Manager

Operations, Product

MEDITECH's system is very challenging to integrate with, and we often are limited in the vendors...

Jan 2024
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(0)
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Manager

Product

I like that the web-based version of the system has a fresher look to it.

Jan 2024
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(0)
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CNO

Loyalty

We really hope that the vendor will integrate certain things more quickly so that we can use those...

Jan 2024
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(0)
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CEO/President

Culture, Relationship

In terms of MEDITECH keeping all promises, timeliness is an issue. Occasionally, we wonder whose job...

Jan 2024
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(0)
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CEO/President

Operations

Our implementation was during COVID-19, and there was no on-site assistance. Everything was virtual....

Jan 2024
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(0)
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CEO/President

Operations

We have the Business and Clinical Analytics module. We were trained very early on, and we still...

Jan 2024
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CEO/President

Loyalty

I have recommended Expanse Acute Care EHR a lot. It is driving the outcome of getting away from any...

Jan 2024
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(0)
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CEO/President

Product

Probably the thing that MEDITECH does need to improve the most is interoperability with other...

Jan 2024
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(0)
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CEO/President

Culture, Relationship

I would rate the people that I work with personally very highly for being empowered to solve my...

Jan 2024
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(0)
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Nurse

Operations, Product

When we switched from our old system to MEDITECH's system, we had a lot of trouble with nurses...

Jan 2024
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(0)
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Nurse

Culture, Operations, Product

We have had to do a lot of builds for the system. That has been difficult, but we have kept at it....

Jan 2024
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(0)
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Nurse

Product

Our big problem right now is that MEDITECH's system doesn't integrate with all of our other systems....

Jan 2024
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(0)
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Nurse

Product

MEDITECH's system is a bit difficult to use and navigate. It isn't very user friendly. I know a lot...

Jan 2024
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(0)
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VP/Other Executive

Operations, Product

The product is easy to use because the way it is set up is self-explanatory. It is laid out very...

Jan 2024
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(0)
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VP/Other Executive

Operations

We didn't have any trouble with our MEDITECH implementation. MEDITECH had people on the floor...

Jan 2024
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(0)
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Director

Operations, Product, Value

MEDITECH has done a good job with Expanse Acute Care EHR compared to their previous platform. We are...

Dec 2023
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Director

Product

There are some old, antiquated pieces where Expanse Acute Care EHR probably needs to be upgraded....

Dec 2023
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Director

Loyalty, Value

We have been on MEDITECH's software for a long time. Because we migrated from our old system to the...

Dec 2023
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Director

Operations

MEDITECH did a really good job with implementation services. They did a good job as an organization...

Dec 2023
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(0)
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Director

Operations

The initial training went well. The vendor got everybody up and going and helped them understand the...

Dec 2023
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Director

Culture

MEDITECH’s salespeople did a good job. Salespeople in general tend to overpromise stuff at times....

Dec 2023
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(0)
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Director

Relationship, Product

The current product functionality of Expanse Acute Care EHR meets our needs. We are fairly satisfied...

Dec 2023
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(0)
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Director

Relationship, Product

MEDITECH is always monitoring our systems. If the vendor sees some alerts or that some of the stuff...

Dec 2023
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(0)
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Director

Relationship

I know MEDITECH is working on a lot of stuff, but I don't know whether they are hitting every mark....

Dec 2023
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(0)
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Director

Relationship

We have a support person that we can talk to. We have regular meetings and a concierge-type setup....

Dec 2023
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(0)
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Analyst/Coordinator

Loyalty

Due to changes with our hospital, we will be leaving MEDITECH. Expanse Acute Care EHR is a pretty...

Dec 2023
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Manager

Operations, Product

We did an upgrade for Expanse Acute Care EHR that was a big change for us. We were on one of the...

Dec 2023
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Manager

Relationship

We don't actually call MEDITECH for support. We report to our IT team, and they are the ones who...

Dec 2023
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CIO

Relationship, Product

MEDITECH is a little slow to the market compared to Epic and some other vendors. MEDITECH could make...

Nov 2023
||
(0)
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CIO

Relationship

We have regular meetings with the vendor. I appreciate those meetings. MEDITECH does a pretty good...

Nov 2023
||
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CIO

Relationship

If we aren't satisfied with something, the vendor has an escalation plan. We have people we can...

Nov 2023
||
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CIO

Value

Overall, MEDITECH's pricing structure is good. However, there are some things that the vendor has...

Nov 2023
||
(0)
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CIO

Relationship, Product

A vendor is only as good as their next release, but overall, MEDITECH does a really good job. There...

Nov 2023
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CEO/President

Product

The only thing that seems to be good about the product is the functionality and the clinical side...

Nov 2023
||
(0)
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CEO/President

Product

We had a provider who made a typo and ordered too many units of morphine. It was an amount that no...

Nov 2023
||
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CEO/President

Product

While preparing an internal financial report, something happened in the system that erased a huge...

Nov 2023
||
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CEO/President

Relationship

One of our team’s superusers was trying to get something done and needed a particular kind of...

Nov 2023
||
(0)
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CIO

Loyalty, Product

The system did relieve some pain points, but it also created some others. There are some good things...

Nov 2023
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(0)
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CIO

Culture, Operations

During the implementation, there was a lot of stuff that was not told to us. The process was sold to...

Nov 2023
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CIO

Operations

When we went live with MEDITECH, they were only on-site for a few days; that was all they could give...

Nov 2023
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(0)
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CIO

Operations, Product

In the EHR we came from, when we were building in a new user, we built them in one place, and things...

Nov 2023
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CIO

Product

There are points of the solution that are still running on fairly old technology, and those parts...

Nov 2023
||
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CIO

Relationship

We continue to run into issues where tickets go unanswered for a while. Even MEDITECH's standard...

Nov 2023
||
(0)
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CIO

Culture

There were a lot of things MEDITECH had promised us about the way the system would function that...

Nov 2023
||
(0)
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CIO

Product

Some things in MEDITECH's system are easier than others. Some things require us to jump through...

Nov 2023
||
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CIO

Relationship

When we recommend new functionalities to MEDITECH, the vendor has a process they follow; they...

Nov 2023
||
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CIO

Relationship

The one thing our staff has struggled with in terms of support is that when people have asked...

Nov 2023
||
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CIO

Operations

If I were talking to friends or peers about MEDITECH, I would tell them about the struggles we had...

Nov 2023
||
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CIO

Operations

MEDITECH has software that is actually pretty good as far as the training is concerned. The big...

Nov 2023
||
(0)
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Director

Product

MEDITECH could improve some things. The first thing they could improve is the ordering efficiency....

Nov 2023
||
(0)
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Director

Relationship, Operations

I really wish MEDITECH would have more of a detailed road map or keep us in the loop a bit better on...

Nov 2023
||
(0)
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Director

Product

MEDITECH’s biggest strength is the fact that their product is one EHR for the sake of continuity...

Nov 2023
||
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Director

Product

MEDITECH’s documentation is very easy. The ability to quickly recall hospitalist notes from day to...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations, Product

This solution is very different in a lot of ways from our previous MEDITECH solution. There is...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

Our informatics people were recently able to adjust some things on our status board, so the product...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

I have never dealt specifically with anybody from MEDITECH; they only go through our informatics...

Oct 2023
||
(0)
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CMIO

Product

I like the product’s ease of use for the end users. We can modify things to tailor our workflow. The...

Oct 2023
||
(0)
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CMIO

Relationship, Operations

With the product, I would like to see improvements in documentation. Also, the vendor answers when...

Oct 2023
||
(0)
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Director

Product

MEDITECH's system is a completely closed system. We get into it via an HL7 feed and some cold feeds,...

Oct 2023
||
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Director

Operations

Training is always a loaded question in the sense that some vendors train and bring in consultants...

Oct 2023
||
(0)
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Manager

Culture, Loyalty, Operations

Going to Expanse Acute Care EHR has been a struggle because it has been a totally new experience...

Oct 2023
||
(0)
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Manager

Loyalty, Product

Expanse Acute Care EHR is MEDITECH’s newest and greatest solution, so we chose to go with that. It...

Oct 2023
||
(0)
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Manager

Relationship

MEDITECH has task tracking for support. They have redesigned the system, and they have a newer...

Oct 2023
||
(0)
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Manager

Product

Within Expanse Acute Care EHR, MEDITECH’s background logic is in two different parts. One is NPR and...

Oct 2023
||
(0)
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Manager

Relationship, Value

MEDITECH keeps up very well with CMS and The Joint Commission regulations. They are doing better...

Oct 2023
||
(0)
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Manager

Operations

The timing of our implementation was an issue, but the implementation could have gone smoother....

Oct 2023
||
(0)
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Manager

Relationship, Operations

All vendors have staffing issues, but MEDITECH's support could be improved on both the...

Oct 2023
||
(0)
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Manager

Loyalty, Product

Expanse Acute Care EHR is a fantastic product, and it has room to grow as well. I would decide to...

Oct 2023
||
(0)
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Manager

Relationship, Product

MEDITECH could do a better job of delivering new technology, keeping up with regulations, and...

Oct 2023
||
(0)
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Manager

Relationship

I think the vendor's executive involvement is more of a reflection of our current representative at...

Oct 2023
||
(0)
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Manager

Operations, Product

Expanse Acute Care EHR is a very good solution for hospitals to consider. Our staff doesn’t have to...

Oct 2023
||
(0)
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Manager

Culture, Relationship

What MEDITECH offered us was a clear representation of the program that we have, and the vendor has...

Sep 2023
||
(0)
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Manager

Product

We can't easily share information between facilities and between different medical records. Sharing...

Sep 2023
||
(0)
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Director

Relationship, Operations

When it comes to training, navigation, and completion times, we have received really good responses...

Sep 2023
||
(0)
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Manager

Relationship

There is constant communication from the vendor. They get people to stop in regularly to check...

Sep 2023
||
(0)
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Nurse

Product

I like that we are able to customize Expanse Acute Care EMR on the fly. I like that MEDITECH has...

Sep 2023
||
(0)
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Manager

Culture, Value

We have a service contract with the vendor, and a large majority of stuff is automatically covered...

Sep 2023
||
(0)
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Manager

Operations

There is no training provided for MEDITECH. Basically, they just have knowledge guides that lead us...

Sep 2023
||
(0)
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Manager

Loyalty, Product

The product works, but there is a lot to be desired with trying to get it to work how we need it to....

Sep 2023
||
(0)
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Manager

Relationship

Sometimes I put in requests that the vendor’s support people never even respond to, and other times,...

Sep 2023
||
(0)
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Analyst/Coordinator

Product, Value

Once nurses have used Expanse Acute Care EMR a bit, it is easy for them to use. I like the product...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

I like that we don't need a big support team, but that comes with the cost of flexibility. I think...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

MEDITECH doesn’t do a great job of working with sites to iron out workflow issues. They have a solid...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

MEDITECH is lacking in their billing interfaces. There are a lot of billing interfaces that Epic...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

There are still some missing functionalities that we have complained about for years, specifically...

Aug 2023
||
(0)
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Director

Relationship

MEDITECH is pretty good about reaching out to us. They send us email notifications whenever there is...

Aug 2023
||
(0)
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Director

Loyalty, Relationship, Value

I would always like the product to be cheaper, but it is a great product. We are very happy with it....

Aug 2023
||
(0)
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Director

Product

Expanse Acute Care EMR has a widget functionality that allows a provider to basically set up their...

Aug 2023
||
(0)
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Director

Culture, Product

We have a lot of downtime with Expanse Acute Care EMR, but part of that is probably because of our...

Aug 2023
||
(0)
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Director

Operations, Product

There are some things I love about Expanse Acute Care EMR when I compare it to MEDITECH's...

Aug 2023
||
(0)
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Director

Culture, Relationship, Product

I am a little frustrated with MEDITECH. When we identify issues with the software, there isn’t a...

Aug 2023
||
(0)
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Director

Operations

MEDITECH's implementations and upgrades are not outstanding, and MEDITECH really doesn’t have...

Aug 2023
||
(0)
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Director

Relationship, Product

There are some things that make interoperability difficult in Expanse Acute Care EMR, but I feel...

Aug 2023
||
(0)
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Director

Relationship

MEDITECH provides a way for us to communicate with them, and they reply back. It is certainly not at...

Aug 2023
||
(0)
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Director

Relationship, Product

MEDITECH is certainly proactive. When there was a change in the MSPQ a couple of years ago, MEDITECH...

Aug 2023
||
(0)
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Director

Loyalty, Product

There are some very good things MEDITECH has done in the registration piece, and they are continuing...

Aug 2023
||
(0)
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CIO

Operations, Product

Our clinical informatics person in IS regularly checks whether the design and deployment of Expanse...

Aug 2023
||
(0)
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CIO

Relationship, Operations

We have had high agency usage since the go-live, and that certainly adds to some of the inability to...

Aug 2023
||
(0)
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CIO

Product

The MEDITECH system is a more efficient and consistent and cleaner way of delivering information to...

Aug 2023
||
(0)
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CIO

Product

The web piece of the MEDITECH system has been pretty flawless. MEDITECH's system used to be...

Aug 2023
||
(0)
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CIO

Relationship

The biggest issue we have ties back to MEDITECH and their style of doing business. MEDITECH...

Aug 2023
||
(0)
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Director

Loyalty, Product, Value

The majority of the product works pretty well. MEDITECH's systems have been part of our plan for...

Aug 2023
||
(0)
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Director

Value

The vendor charges us for every little new thing. All of our routine charges are fine, but if we...

Aug 2023
||
(0)
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Director

Loyalty, Product

Our doctors didn't love moving to the web version of the product. They were very comfortable with...

Aug 2023
||
(0)
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Director

Relationship

The quality of the vendor's support depends on the module that we are getting supported on....

Aug 2023
||
(0)
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Nurse

Operations, Product, Value

The product is cheap. It is of good value, and that is why we have it. We did an upgrade, and it...

Aug 2023
||
(0)
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Nurse

Loyalty, Product, Value

Click reduction is huge for providers, and MEDITECH needs to take it more seriously. Also, viewing...

Aug 2023
||
(0)
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Nurse

Relationship, Operations

MEDITECH can be slow to respond to and fix issues. Sometimes, we get the runaround when we open up a...

Aug 2023
||
(0)
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Nurse

Culture, Operations, Product

MEDITECH promises enhancements that don't get delivered or talks about functionality that isn't out...

Aug 2023
||
(0)
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Nurse

Product

In terms of integration, my biggest headache is on the side of the ambulatory orders for radiology....

Aug 2023
||
(0)
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Nurse

Product

I am not disappointed with the product. But the nursing side didn't get the web redesign we were...

Aug 2023
||
(0)
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Nurse

Relationship

The vendor alerts us for priority events, but I sometimes feel like their priority events are so...

Aug 2023
||
(0)
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Nurse

Product

I like the layout of the EMR. It doesn't seem like an old dinosaur like our previous version did....

Aug 2023
||
(0)
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CIO

Relationship

MEDITECH lets us know when things are in development and when they can't do things. The vendor has a...

Aug 2023
||
(0)
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CIO

Operations, Product

The system is very easy to use, but there is always room for improvement.

Aug 2023
||
(0)
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CIO

Loyalty, Relationship, Product

It is getting harder and harder to measure outcomes. With the way the industry is going, we are...

Aug 2023
||
(0)
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CIO

Loyalty, Operations, Product

The challenge with Expanse Acute Care EMR is that there really wasn't a smooth transition from the...

Aug 2023
||
(0)
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CIO

Relationship

I can call MEDITECH and talk to them pretty much anytime, and they are responsive. We have periodic...

Aug 2023
||
(0)
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CIO

Culture, Product, Value

Expanse Acute Care EMR is legitimate. We can do most of what we need to do with Expanse Acute Care...

Aug 2023
||
(0)
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CIO

Loyalty

MEDITECH is focusing on Expanse Acute Care EMR. I think the product is going to get closer in...

Aug 2023
||
(0)
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CMIO

Relationship

I have a lot of thoughts about MEDITECH that are negative, but in general, I don’t feel like we are...

Aug 2023
||
(0)
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CMIO

Operations, Product

We had many providers who wanted to leave after the rollout of the Expanse platform. Our experience...

Aug 2023
||
(0)
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Manager

Relationship

MEDITECH keeps their promises, but their promises have a long timeline. We have something of an...

Jul 2023
||
(0)
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Director

Loyalty, Product

When we originally went with MEDITECH, their products were supposed to be truly integrated, but they...

Jul 2023
||
(0)
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Director

Relationship, Operations

For the Expanse platform, the vendor has documentation and videos. The vendor has a ticketing system...

Jul 2023
||
(0)
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Director

Loyalty, Product

Our current system has a lot of problems, but some of the problems were from MEDITECH's MAGIC...

Jul 2023
||
(0)
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Director

Loyalty, Product

MEDITECH is growing in terms of their technologies. The vendor is bringing their systems up from a...

Jul 2023
||
(0)
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Manager

Relationship

Expanse Acute Care EMR has been somewhat disappointing because the vendor's support has declined,...

Jul 2023
||
(0)
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Manager

Loyalty, Product

Our experience with MEDITECH has been good. I struggle with staffing levels more than I struggle...

Jul 2023
||
(0)
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Manager

Loyalty, Operations

We were on an older MEDITECH product before we moved to the Expanse platform, so that was a...

Jul 2023
||
(0)
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Manager

Value

MEDITECH is good. Their product is fairly stable. For the price we pay, the system works well....

Jul 2023
||
(0)
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Manager

Product

As far as integration goes, MEDITECH never makes it all the way to the absolutely no-issues end of...

Jul 2023
||
(0)
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Manager

Culture, Product

The product doesn't always work exactly as suggested. There are a few things that look pretty in the...

Jul 2023
||
(0)
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Manager

Relationship

The Expanse platform is big. There are support people that I like because when I call them, they...

Jul 2023
||
(0)
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Manager

Relationship

MEDITECH lets us know whether our certificates are expiring or whether something comes up that they...

Jul 2023
||
(0)
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Manager

Relationship

I have contact with MEDITECH people who can solve problems and who can escalate things. Usually,...

Jul 2023
||
(0)
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