Expanse Ambulatory PM Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
MEDITECH’s representatives will get involved when needed, or they will check in.
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Value
With MEDITECH, the cost was a huge consideration because there are certainly other, more costly...
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Operations
The staff that MEDITECH has for implementation is not quite as seasoned or as knowledgeable in the...
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Product
MEDITECH's system has been amazing for me in the revenue cycle. I can track and watch the numbers closely....
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Operations
Typically, when we do updates or training with MEDITECH, stuff is spotty, and things are missed. In...
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Loyalty, Product, Value
If we were a small regional player looking for a low-cost solution, MEDITECH would be a great fit,...
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Product
None of the ambient documentation vendors we are going to look at can integrate things because...
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Loyalty, Product, Value
Expanse Ambulatory PM is a no-brainer. With the system, we take the good and the bad of each...
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Loyalty, Product
MEDITECH is working on their virtual assistant, which is just a middleware piece that allows...
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Product
MEDITECH’s system does a really nice job on primary care and in the hospital. Where I see it as weak...
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Product
The system is not as fast to keep up with other systems from vendors like Epic. A company that does...
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Culture, Product
There are certain things that we have expected or been promised by MEDITECH that have never been...
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Relationship
MEDITECH is frustrating when there is a problem because they often aren't very helpful. We have some...
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Relationship
God love MEDITECH. If there is a technical problem, getting help is difficult. Some of their staff...
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Product
It is tough to say what MEDITECH could improve because we do a lot of good things with them. There...
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Operations, Product
Expanse Ambulatory PM is a fantastic product. I would highly recommend it. The system's user...
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Loyalty, Operations, Product
We implemented Expanse Ambulatory EHR pretty early on, and it has come along some in the last few...
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Loyalty, Operations, Product
Expanse Ambulatory EHR is the newer platform, so when we first went live with it, our physicians...
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Loyalty
For us, MEDITECH has a truly integrated one-stop shop. MEDITECH is pretty competitive with the three...
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Product
I would like MEDITECH to improve on the remittances for the ambulatory side; that part is not as...
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Relationship, Product
During upgrades, I would like MEDITECH to define all the enhancements relative to what I work with...
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Product
I like the interface charge-forwarding option from the hospital to the ambulatory billing side, and...
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Relationship
I'm not a fan of MEDITECH’s customer support right now; they took away my access to add something,...
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Relationship
With MEDITECH, there are times when we open up a ticket, and they tell us that they are already...
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Product
I like the integration with Expanse Ambulatory PM. We can connect to our hospital as well as other...
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Operations
MEDITECH does an okay job of implementation, but we usually still have to get consultants to help us...
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Product
With Expanse Ambulatory PM, there are so many parts. It is a complicated system because there are...
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Culture, Value
MEDITECH has started charging more than they used to for little things, but they are still fair...
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Operations
The training from MEDITECH is very scripted and not as tailored to our facility, our needs, where we...
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Relationship
MEDITECH is doing a good job with proactivity. We have someone who is looking ahead and is always...
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Relationship
We are pretty demanding, and there is a lot that we have asked for, and MEDITECH does follow up with...
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Operations
In this day and age, MEDITECH just doesn’t offer in-person training anymore. Usually, during...
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Relationship
Contacting MEDITECH isn't a problem. The vendor's support isn't a problem. MEDITECH is very...
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Product, Value
Things are going very well with MEDITECH. We have very few problems with Expanse Ambulatory PM. We...
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Loyalty
We are getting ready to take a big priority pack. We are going to get a bit of functionality. We are...
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Loyalty, Product
We have a lot of patient connection issues with the system. We need to figure that out. We are...
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Relationship, Product
MEDITECH doesn't keep all of their promises. I feel like their development is a little behind the...
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Relationship, Operations
MEDITECH does send out some training videos. We just have to make sure we pay attention to them....
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Product
One thing Expanse Ambulatory PM does lack is being more up to date with some of their features. The...
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Relationship
MEDITECH has been very active in listening to us. We have been able to move tickets, issues, and...
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Relationship, Product
MEDITECH doesn't have a lot of resources. When I have gone to outside vendors, they have known...
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Operations, Product
MEDITECH is not proactive; they are more reactive. They do not foresee problems.
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