Expanse Ambulatory PM Commentary
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Chris Clune
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User Commentary

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CIO

Operations

One thing that MEDITECH falls short on is that they don't offer in-seat training for our IT staff,...

Feb 2024
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CIO

Product

Interoperability is a challenge in Expanse Ambulatory PM. We had to go through a lot of trouble to...

Feb 2024
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Manager

Relationship, Product

On the PM side, we have gotten to a relatively good place after tons of optimization. There is some...

Jan 2024
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Manager

Relationship, Operations

A lot of times, MEDITECH’s knowledge base articles are not kept up-to-date, and then the customer is...

Jan 2024
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Director

Product, Value

I like that Expanse Ambulatory PM is fully integrated on its acute side. That way, we only have one...

Jan 2024
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Manager

Relationship, Product, Value

MEDITECH is good; for the most part, everything is fine. They are helpful. If we do the work and...

Dec 2023
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Manager

Operations, Product

The setup with Expanse Ambulatory PM probably could have involved better training with people who...

Dec 2023
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Manager

Loyalty, Product

I'm praying things will get better with MEDITECH in the future. We are getting a big update, but I...

Dec 2023
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Manager

Product

On the ambulatory side, some of the limitations of the system include the ease of remittance posting...

Dec 2023
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Director

Value

MEDITECH charges us more now than they used to, but considering what other vendors charged, I...

Nov 2023
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Director

Product

Scheduling in Expanse Ambulatory PM is easy.

Nov 2023
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Manager

Operations

We recently moved over to the Expanse solution for our practice management. Everyone has different...

Nov 2023
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Manager

Product

The financial aspect of the Expanse system is the vendor’s total weak point because we have no...

Nov 2023
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Director

Operations, Product

MEDITECH's documentation sometimes isn't always the best. In some of the areas that I deal with,...

Oct 2023
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Director

Relationship

The tech support group at MEDITECH is horrible, and that is the nicest way I can say that. Unless we...

Oct 2023
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Director

Relationship, Operations

We have a certain person who we have had now for a while, and they are worthless. I can't say how...

Oct 2023
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Director

Relationship, Product

The product is more clinically favored. If we are halting production for a provider due to a quirk,...

Aug 2023
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Director

Product

There is a problem with Expanse Ambulatory PM. When I am turning in an ambulatory account to my...

Aug 2023
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Director

Relationship, Product

MEDITECH’s delivery of new technology is slow. The issues we are having seem like problems the other...

Aug 2023
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Director

Relationship

We have a MEDITECH specialist for our ambulatory and acute modules, but that person can only take...

Aug 2023
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Analyst/Coordinator

Product, Value

The product is completely integrated throughout our entire organization. We have received outcomes...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

The vendor is rolling out new applications, but they have yet to work out how the updates will take...

Aug 2023
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Analyst/Coordinator

Relationship

Some of the vendor's specialists are really good, but there are also some that aren't good. The...

Aug 2023
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Analyst/Coordinator

Relationship

Our contact person isn't empowered to solve our problems. They are only empowered to push our...

Aug 2023
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Analyst/Coordinator

Relationship

No one keeps all of their promises. A lot of the time, the vendor will put things on their road map...

Aug 2023
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Analyst/Coordinator

Culture, Value

MEDITECH does a really good job of not charging for every little thing. The vendor has a lot of flat...

Aug 2023
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Analyst/Coordinator

Product

There are a lot of little clicks that we have to do within individual records to figure out where...

Aug 2023
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Manager

Relationship

MEDITECH’s support is pretty good, and that is why our relationship with MEDITECH is great....

Jul 2023
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Manager

Culture, Relationship, Operations

Some requests that we put in were sent as ideas, and years later, they still haven't been fully...

Jul 2023
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Analyst/Coordinator

Product

It seems like MEDITECH struggles with Expanse Ambulatory PM. For example, there are a lot of clicks...

Jul 2023
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Analyst/Coordinator

Loyalty, Product

Expanse Ambulatory PM is a good product, and MEDITECH is coming out with some new things so that we...

Jul 2023
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Manager

Relationship

MEDITECH's support has taken a dip, but that isn't necessarily their specialists' fault. MEDITECH...

Jun 2023
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Manager

Culture, Relationship

Our MEDITECH account representative is great. Usually, if I have an issue where someone isn't...

Jun 2023
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Manager

Product

Expanse Ambulatory PM is easier to manipulate, build, and customize than MEDITECH's EHR is. However,...

Jun 2023
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Nurse

Operations

We would like to see in-person training from MEDITECH, but after that training, some interactive...

May 2023
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Director

Culture, Culture, Operations, Operations

I really hate the software. Basically, MEDITECH sold us software that wasn't ready to go. It can't...

Apr 2023
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Director

Relationship, Relationship

I usually have to get my boss involved to get anything done with MEDITECH, and that is unfortunate....

Apr 2023
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Manager

Product

In general, the end users in our front office enjoy Expanse Ambulatory PM. We don't get a lot of...

Apr 2023
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Director

Operations

When we implemented the system, we had a deadline. MEDITECH met it, and we met it, and everything...

Mar 2023
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Director

Relationship

The vendor's customer support is awesome. They get on things right away. On the phone, we get...

Mar 2023
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CIO

Relationship

MEDITECH's responsiveness to changes is abysmal. MEDITECH doesn't stay current. Other vendors invest...

Mar 2023
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Nurse

Product

We have an entirely integrated record, and we are fully integrated with some other solutions.

Feb 2023
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Nurse

Product

We get a lot of upgrades with a lot of functionality changes and enhancements. The system is...

Feb 2023
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Nurse

Relationship

Our representative has no power to solve our problems, but they are involved. They are assigned to...

Feb 2023
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Nurse

Operations

Most of MEDITECH’s training materials are online. The videos are good. The workflow guides are...

Feb 2023
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