Expanse Ambulatory PM Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
With MEDITECH, there are times when we open up a ticket, and they tell us that they are already...
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Product
I like the integration with Expanse Ambulatory PM. We can connect to our hospital as well as other...
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Operations
MEDITECH does an okay job of implementation, but we usually still have to get consultants to help us...
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Product
With Expanse Ambulatory PM, there are so many parts. It is a complicated system because there are...
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Culture, Value
MEDITECH has started charging more than they used to for little things, but they are still fair...
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Operations
The training from MEDITECH is very scripted and not as tailored to our facility, our needs, where we...
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Relationship
MEDITECH is doing a good job with proactivity. We have someone who is looking ahead and is always...
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Relationship
We are pretty demanding, and there is a lot that we have asked for, and MEDITECH does follow up with...
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Operations
In this day and age, MEDITECH just doesn’t offer in-person training anymore. Usually, during...
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Relationship
Contacting MEDITECH isn't a problem. The vendor's support isn't a problem. MEDITECH is very...
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Product, Value
Things are going very well with MEDITECH. We have very few problems with Expanse Ambulatory PM. We...
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Loyalty
We are getting ready to take a big priority pack. We are going to get a bit of functionality. We are...
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Loyalty, Product
We have a lot of patient connection issues with the system. We need to figure that out. We are...
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Relationship, Product
MEDITECH doesn't keep all of their promises. I feel like their development is a little behind the...
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Relationship, Operations
MEDITECH does send out some training videos. We just have to make sure we pay attention to them....
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Product
One thing Expanse Ambulatory PM does lack is being more up to date with some of their features. The...
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Relationship
MEDITECH has been very active in listening to us. We have been able to move tickets, issues, and...
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Relationship, Product
MEDITECH doesn't have a lot of resources. When I have gone to outside vendors, they have known...
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Operations, Product
MEDITECH is not proactive; they are more reactive. They do not foresee problems.
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Loyalty, Relationship
MEDITECH is aware that we are evaluating other products, but I haven't seen them step up. I am...
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Product
Expanse Ambulatory PM has standard content, but it all has to be put together. We have to build the...
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Relationship, Product
When we have an outage or problem, it always points back to the MEDITECH software. We rarely have...
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Operations
One thing that MEDITECH falls short on is that they don't offer in-seat training for our IT staff,...
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Product
Interoperability is a challenge in Expanse Ambulatory PM. We had to go through a lot of trouble to...
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Relationship, Product
On the PM side, we have gotten to a relatively good place after tons of optimization. There is some...
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Relationship, Operations
A lot of times, MEDITECH’s knowledge base articles are not kept up-to-date, and then the customer is...
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Product, Value
I like that Expanse Ambulatory PM is fully integrated on its acute side. That way, we only have one...
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