Expanse Ambulatory PM Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 5:27:29 PM and Model.EvProductId = 95048

Commentary Summary

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User Commentary

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CIO

Service and Support

MEDITECH provided a bunch of tools for us to use, and they also extended a free offer to use their...

Jun 2020
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CIO

Service and Support

MEDITECH needs to make the product more mature and make sure that they fully understand how an...

Jun 2020
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CIO

ROI / Cost (care and feeding)

If we compared the top vendors, we couldn't find a better system than MEDITECH in terms of money....

Jun 2020
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Director

Lessons Learned

I would tell others to pay attention to how many licenses are being billed because MEDITECH watches...

Apr 2020
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CIO

Functionality and Upgrades

Scheduling is a bit of a challenge. Expanse Ambulatory PM is fairly robust in its capabilities, but...

Apr 2020
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CIO

Relationship

MEDITECH is definitely a partner with us. They assigned a director that is involved with the issues...

Apr 2020
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CMIO

Interfacing and Integration

If the decision were up to me, I would buy the system again because MEDITECH provides a fully...

Dec 2019
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CMIO

Implementation and Training

We have had multiple updates since the initial implementation, and those updates have all gone very...

Dec 2019
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CMIO

Technology

We needed the ability to really interact with all of the other technology that we were getting...

Dec 2019
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CMIO

Service and Support

MEDITECH’s support is pretty good. I don’t necessarily interact with the support people much, but...

Dec 2019
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CMIO

Functionality and Upgrades

The patient accounting area on the ambulatory side was one of the areas that was probably the most...

Dec 2019
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CIO

Functionality and Upgrades

In order for us to keep the Expanse platform, we really need help from MEDITECH. They have to step...

Dec 2019
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CIO

ROI / Cost (care and feeding)

I know what other systems like Epic's and Cerner's cost, and MEDITECH's system is on the low end of...

Dec 2019
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CIO

Other Observations & Comments

MEDITECH has kept their promises to us. I don't think they have kept them for others. With a lot of...

Nov 2019
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CIO

Relationship

We have an assigned account person from MEDITECH who manages our whole enterprise, and we have calls...

Nov 2019
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CIO

Functionality and Upgrades

Our number of A/R days in the clinics is still a little high after going on MEDITECH's platform, but...

Nov 2019
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CIO

Service and Support

MEDITECH's support is pretty good, and they have been proactive about regulatory changes. They code...

Nov 2019
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CIO

Relationship

The MEDITECH executives are involved when they need to be. I know who they are, and I have talked to...

Nov 2019
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CIO

Functionality and Upgrades

Expanse Ambulatory PM is very good. I have no doubt that my staff members love it. We have improved...

Nov 2019
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CMIO

Relationship

The executives are excellent. I have one of the executive's phone numbers, and I call regularly. I...

Oct 2019
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CMIO

Implementation and Training

MEDITECH is still learning the best way to implement the ambulatory product. The training was a...

Oct 2019
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CMIO

Functionality and Upgrades

One thing I would like to see changed is the template functionality. The functionality is okay, but...

Oct 2019
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CMIO

Functionality and Upgrades

This product really can't stand on its own. It doesn't have some of the data entry and the results...

Oct 2019
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CMIO

Functionality and Upgrades

The tool is strong and mobile. Its speed has definitely improved. One of the biggest issues that...

Oct 2019
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CMIO

Functionality and Upgrades

A strength of the ambulatory tool is certainly its mobility. MEDITECH’s tool is what it is...

Oct 2019
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CMIO

Functionality and Upgrades

The product has matured quite a bit in the last few years. There are some basic EMR functionalities...

Oct 2019
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CMIO

Functionality and Upgrades

There are some large things that MEDITECH will give us by the end of this year. They have completely...

Oct 2019
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CIO

Functionality and Upgrades

Our users mainly use Expanse Ambulatory PM for scheduling patient appointments. Our users say the...

Oct 2019
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Director

Service and Support

MEDITECH responds when we have issues, and their specialists are very responsive. MEDITECH has done...

Jul 2019
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Director

Functionality and Upgrades

Pulling data from and sending data to Expanse Ambulatory PM is very hard. That is not good.

Jul 2019
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CIO

Service and Support

Moving to MEDITECH has been very positive for us. The integration has been outstanding, and our...

Jun 2019
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Director

Implementation and Training

Each person knows the product well. MEDITECH does a good job of training their people on the...

Jun 2019
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Director

Service and Support

MEDITECH's support is a little above average. MEDITECH seems to be lacking resources or putting...

Jun 2019
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Director

Functionality and Upgrades

MEDITECH is doing a really good job. Watching the platform grow has been a pleasure. The platform is...

Jun 2019
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CMIO

Implementation and Training

Our implementation was fine. MEDITECH did what they could do considering what we had. They had too...

May 2019
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CMIO

Functionality and Upgrades

The biggest challenge with the system is writing reports so that we can easily see what is...

May 2019
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CMIO

Implementation and Training

I haven’t seen MEDITECH training in two years. They are constantly on the phone with me working...

May 2019
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CMIO

Functionality and Upgrades

The system is definitely lagging behind the EHR. Some of the setup just seems stupid to me. MEDITECH...

May 2019
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Analyst/Coordinator

Functionality and Upgrades

Reporting in Expanse Ambulatory PM is not nearly as good as MEDITECH said it would be when we first...

Jan 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

There were a ton of add-ons that we had to buy from MEDITECH after our original purchase. We were...

Jan 2019
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CIO

Service and Support

MEDITECH has amazing support. When we call about a problem, a person actually answers the phone. If...

Jan 2019
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CIO

Interfacing and Integration

Expanse Ambulatory PM ties in the billing side as well as the provider piece. Everything is...

Jan 2019
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Physician

Other Observations & Comments

We have made some changes to Expanse Ambulatory PM; people grumble, but they don’t say anything...

Jan 2019
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Physician

Other Observations & Comments

We don’t talk with MEDITECH’s executives very much, but we do know one of the executives very well.

Jan 2019
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Physician

Service and Support

We had a recent change in our support person, and that new person is more responsive than the...

Jan 2019
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Physician

ROI / Cost (care and feeding)

We have gone through a lot of leadership issues and struggles at our organization, so it is hard to...

Jan 2019
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Physician

Lessons Learned

I might recommend Expanse Ambulatory PM to a peer or friend; that would really depend on the...

Jan 2019
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CIO

Service and Support

MEDITECH’s support on the ambulatory side has been good. We have been using Web Ambulatory PM for...

Dec 2018
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CIO

Functionality and Upgrades

Web Ambulatory PM doesn’t offer all of the functionality that we need. I am not sure any system...

Dec 2018
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Director

Implementation and Training

The implementation has been such a long journey. We have worked with many specialists, and we have...

Dec 2018
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Manager

Other Observations & Comments

We would like the functionality to be increased in certain ways. The ability to create widgets for...

Dec 2018
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Manager

Other Observations & Comments

Moving to Web Ambulatory PM has been a huge transition, and it has taken a bit longer than expected....

Dec 2018
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Manager

Functionality and Upgrades

A brand-new doctor joined our team, and that doctor knew the product well after two weeks. The ease...

Dec 2018
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Manager

Functionality and Upgrades

There have been a lot of positive strides made in the last year or so with the clinical product. The...

Dec 2018
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Manager

Functionality and Upgrades

One of the biggest enhancements that MEDITECH has done on the registry reporting side is how we are...

Dec 2018
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Manager

Functionality and Upgrades

When an abnormal result comes in, the system will alert the user and rank the result as low, medium,...

Dec 2018
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Manager

Functionality and Upgrades

A big pain point with the system is that every visit is a different account. If a patient was on...

Dec 2018
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Manager

Functionality and Upgrades

If I were to go out and buy a product, I am not sure that I would select Web Ambulatory PM after...

Dec 2018
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Manager

Functionality and Upgrades

We would like to have alerts in the system. For example, we want to know that a patient needs a...

Dec 2018
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Manager

Functionality and Upgrades

Providers are frustrated because they can’t see trends in the lab results. They can see scanned...

Dec 2018
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Manager

Relationship

MEDITECH has been a very strong business partner. Their partnership is extraordinary. We have...

Dec 2018
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Manager

Other Observations & Comments

MEDITECH does keep their promises, but only because they don't make promises. I guess it is good...

Dec 2018
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Manager

Other Observations & Comments

With our previous system, our A/R days were at 29. That system was very easy to use. In the past...

Dec 2018
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Manager

Other Observations & Comments

I can tell that MEDITECH is trying to improve and be more hands on. At the very least, they are...

Dec 2018
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Manager

Service and Support

We recently had a good visit with MEDITECH's team. We worked on our build, and we deepened our...

Dec 2018
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Manager

Service and Support

I wish that there were more focus from MEDITECH on the billing side. That would make our lives...

Dec 2018
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Manager

ROI / Cost (care and feeding)

MEDITECH charges us for all the custom pieces we need, so my team would say that MEDITECH...

Dec 2018
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Manager

ROI / Cost (care and feeding)

Things have improved with Web Ambulatory PM, but I am not sure whether we will ever be as sufficient...

Dec 2018
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Director

Sales and Contracting

MEDITECH doesn't market their modules. Epic has fancy names for their products, but MEDITECH just...

Oct 2018
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Analyst/Coordinator

Functionality and Upgrades

We have gotten to the point where some of our billing issues have started to get resolved. I have...

Oct 2018
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Analyst/Coordinator

Functionality and Upgrades

There is a functionality issue when a patient cancels or doesn’t show up. There isn’t a way to undo...

Oct 2018
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Analyst/Coordinator

Service and Support

MEDITECH is on top of training. But more often than not, when I ask a question, I don’t get a good...

Oct 2018
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Analyst/Coordinator

Service and Support

MEDITECH’s support in general is pretty good. I haven’t had any problems getting a hold of...

Oct 2018
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Service and Support

The MEDITECH support is there. They don’t always get what we are trying to achieve, though.

Oct 2018
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Relationship

In terms of executive involvement, MEDITECH just sold us their product and then walked away.

Oct 2018
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Implementation and Training

We have struggled with everything we have tried to implement with MEDITECH. We are a lot better off...

Oct 2018
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Relationship

MEDITECH needs to send someone to our site and listen to us. Someone from MEDITECH needs to just...

Oct 2018
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Relationship

We gave MEDITECH a list of the top 10 issues we were having, and we got a VP to get on a call with...

Oct 2018
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Manager

Functionality and Upgrades

We don’t have as much trouble with Web Ambulatory PM as we do with Web Ambulatory EHR. Web...

Sep 2018
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Manager

Functionality and Upgrades

I miss being able to easily get and manipulate reports. We had that ability with our last PM system,...

Sep 2018
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CMIO

Functionality and Upgrades

The billing portion of Web Ambulatory PM is not clean enough. I know this because I hear enough...

Sep 2018
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CMIO

Functionality and Upgrades

Things have improved with the billing piece. But there are still things that are not good enough...

Sep 2018
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CMIO

Service and Support

When I call MEDITECH about Web Ambulatory EMR, I talk to upper management and then to upper, upper...

Sep 2018
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CMIO

Functionality and Upgrades

MEDITECH's practice management software has come a long way. Our initial build caused a lot of...

Aug 2018
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CMIO

Service and Support

It has been a bit difficult getting support for MEDITECH's solution because their products are so...

Aug 2018
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CMIO

Service and Support

MEDITECH has offered good support in the past. The executives hear us when we have issues.

Aug 2018
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Director

Future Outlook

We have been on Web Ambulatory PM for a couple of years and are expanding the product to our other clinics....

Apr 2018