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Expanse Ambulatory PM Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

We have had a great relationship with MEDITECH; we have been with them for decades, and they have...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

MEDITECH has a knowledge base, and we can go to it and search for something like how to get room...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

MEDITECH has certain people who work certain modules, but I like it when my modules touch multiple...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

We have been using a third-party software to do some of our scheduling reminders, and that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

MEDITECH’s support is not the worst, but it is just like any other vendor, so it depends on who we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Our MEDITECH account manager and support manager are very engaged with us. We have routine...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

A lot of the MEDITECH trainers were wet behind the ears, so to speak. They seemed like they were...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

MEDITECH will work with us if we have any problems. They are always fully engaged, and we have a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

It doesn’t seem like MEDITECH being involved has had a big impact on what is actually on the road...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

There is a difference between hospitals that are directly connected to MEDITECH and those that are...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

When we went live with MEDITECH, we moved off our paper chart. MEDITECH didn't really train us. We...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Expanse Ambulatory PM is MEDITECH’s newest product, and it is pretty good.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The ambulatory side is not linked to the hospital side for some of the charges, and the vendor needs...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

If I were starting over, I would choose MEDITECH. Not everything is perfect, but I have no real...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There are a few things I would like MEDITECH to improve on. When they built the system, they were...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

There are some things that we wish we could do in Expanse Ambulatory PM that aren't easily...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

MEDITECH’s support team is attentive and responsive to questions, so we don't have to spend a lot of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Everything is online, and that is sometimes a little difficult. Whenever we ask for training, the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

It just seems like the clinical side is a little more responsive and quicker to reply. We may wait a...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CIO

We are happy with MEDITECH Expanse and have no plans to change anytime soon. It integrates the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

Support and development are slow. Innovation is lagging.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

MEDITECH develops strong partnerships with the user community.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The solution is too rigid. There is very little customization. We sometimes have to wait three days...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Director

There are some processes that are manual or more complicated or complex than they probably need to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have regular calls with the vendor, and MEDITECH allows us to escalate things when we need to....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

With MEDITECH, we had to purchase an education system to train our staff, and the feedback was...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Nurse

One clinical problem that MEDITECH really needs to address is that if labs need to be drawn with a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

The training material for Expanse Ambulatory PM was out of date when we used it, but I know they...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

MEDITECH’s road map and vision are solid, but the issue comes when we talk about the vision...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

MEDITECH needs to keep developing their ambulatory products. They are still fairly new to the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

MEDITECH is a good partner. They have always listened very well to their customers. They are good at...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Nurse

MEDITECH has best practice documents that are pretty good. Their documentation is good for getting...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

I see MEDITECH as a good partner if they are the only option an organization has. They try to...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

The benefit we receive from using multiple solutions from MEDITECH is that everything ultimately...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Our organization has realized several benefits by using multiple solutions from MEDITECH. We have...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

MEDITECH can always make things a little bit easier with workflows in Expanse Ambulatory PM and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We use an ambient speech solution right now, but there is no integration with Expanse Ambulatory PM...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Some things with MEDITECH’s support team are good, and some things could definitely be worked on. We...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

MEDITECH is starting to get on the AI bandwagon and stuff, but things change so frequently in...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

If we were looking at another EHR for our ambulatory clinics, we would want something that would be...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

We are moving from MEDITECH's solutions to Epic's solutions because Epic offers many functionalities...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CFO

Part of the problem was that we did one build for multiple hospitals that were spread out all over...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CFO

I would tell a friend to do their homework, talk to other clients, visit sites, and find somebody...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CFO

We are having difficulties with the ambulatory side, which is kind of our clinic package. When I...

Comment Tone Neutral
Pillars Product
Evaluation Unrated

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CMIO

I like MEDITECH's system. It works really well. Once we have been in it a little bit, if something...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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