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Expanse Ambulatory PM
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Aaron Gleave
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User Commentary

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CIO

Technology

MEDITECH's responsiveness to changes is abysmal. MEDITECH doesn't stay current. Other vendors invest...

Mar 2023
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Nurse

Interfacing and Integration

We have an entirely integrated record, and we are fully integrated with some other solutions.

Feb 2023
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Nurse

Functionality and Upgrades

We get a lot of upgrades with a lot of functionality changes and enhancements. The system is...

Feb 2023
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Nurse

Other Observations & Comments

Our representative has no power to solve our problems, but they are involved. They are assigned to...

Feb 2023
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Nurse

Implementation and Training

Most of MEDITECH’s training materials are online. The videos are good. The workflow guides are...

Feb 2023
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Director

Interfacing and Integration

I am very pleased with the product. I like pretty much everything about it, including the fact that...

Feb 2023
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Manager

Functionality and Upgrades

It is very easy to use the patient accounting dictionary. We have everything set up by payer,...

Jan 2023
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Manager

Functionality and Upgrades

It would help if the vendor bundled charges. The fact that we have individual charges for every...

Jan 2023
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Director

Other Observations & Comments

I feel like the software is very clinically driven. Our clinicians love it, but we can tell that...

Jan 2023
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Director

Functionality and Upgrades

For the most part, the vendor avoids charging us for every little thing. Sometimes we ask for...

Jan 2023
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Director

Functionality and Upgrades

The upgrades go well overall. We have to go to the vendor's website to pull the changes needed for...

Jan 2023
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Director

Functionality and Upgrades

Expanse Ambulatory PM does what we need it to do. The self-scheduling works well. There are some...

Jan 2023
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Director

Interfacing and Integration

I wish MEDITECH's system had a more comprehensive API. The system has an API, but it doesn't have...

Jan 2023
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CIO

Functionality and Upgrades

Without question, the biggest need for development efforts from MEDITECH is in the ambulatory space....

Jan 2023
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Director

Implementation and Training

We need more training from MEDITECH. My suggestion for the vendor would be to spend a little more...

Jan 2023
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Director

Service and Support

I have to reach out to MEDITECH. They don't come to me. I don't like when I have to ask questions....

Jan 2023
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Director

Relationship

MEDITECH is a great company to work with. They have fully partnered with us to make the changes that...

Jan 2023
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Director

Functionality and Upgrades

The system gives us the tools that we need. The issue is whether our users will use those tools....

Jan 2023
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Manager

Technology

A lot of the problems we have with the system come from its hardware side. We try to keep everything...

Dec 2022
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Manager

Functionality and Upgrades

The system can't help us with CPT codes, and it isn't smart enough to assist us with modifiers. If...

Dec 2022
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CIO

Service and Support

Sometimes things don't work as we expect them to work in Expanse Ambulatory PM. If we go to MEDITECH...

Dec 2022
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CIO

ROI / Cost

MEDITECH is becoming more subscription based with some things, but they are not nickel-and-diming us...

Dec 2022
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Director

Technology

MEDITECH is usually lagging behind in terms of new technology. They have an application, but it is...

Dec 2022
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Analyst/Coordinator

ROI / Cost

When we first implemented the system, the end users’ lack of satisfaction with the product was more...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

I am still a cheerleader for MEDITECH. Whenever clients have pain points with MEDITECH, it is...

Oct 2022
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Analyst/Coordinator

Relationship

The vendor is wonderful at reaching out, including, engaging, and asking us to participate in...

Oct 2022
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Analyst/Coordinator

Service and Support

The support staff members for Expanse Ambulatory PM are very young and lack experience with the...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

My biggest issue with Expanse Ambulatory PM is that I believe this system was made for an acute...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The system allows us to use as many third-party plugins as we need. That is handy. However, I wish...

Sep 2022
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Physician

Functionality and Upgrades

My front office staff never complains about Expanse Ambulatory PM or the work they have to do within...

Sep 2022
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Director

Functionality and Upgrades

The return of information forms in the practice management system are not always accurate.

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We have had significant billing issues with Expanse Ambulatory PM because the workflow MEDITECH...

Mar 2022
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Analyst/Coordinator

Relationship

MEDITECH is good at being proactive. We have regular meetings. If we don’t get feedback from the...

Mar 2022
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