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Expanse Ambulatory PM Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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Commentary Summary

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User Commentary

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CIO

Product

None of the ambient documentation vendors we are going to look at can integrate things because...

Jan 2025
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CIO

Loyalty, Product, Value

Expanse Ambulatory PM is a no-brainer. With the system, we take the good and the bad of each...

Jan 2025
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CIO

Loyalty, Product

MEDITECH is working on their virtual assistant, which is just a middleware piece that allows...

Jan 2025
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CIO

Product

MEDITECH’s system does a really nice job on primary care and in the hospital. Where I see it as weak...

Jan 2025
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CIO

Product

The system is not as fast to keep up with other systems from vendors like Epic. A company that does...

Jan 2025
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Director

Culture, Product

There are certain things that we have expected or been promised by MEDITECH that have never been...

Jan 2025
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Director

Relationship

MEDITECH is frustrating when there is a problem because they often aren't very helpful. We have some...

Jan 2025
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Director

Relationship

God love MEDITECH. If there is a technical problem, getting help is difficult. Some of their staff...

Jan 2025
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CMIO

Product

It is tough to say what MEDITECH could improve because we do a lot of good things with them. There...

Jan 2025
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CMIO

Operations, Product

Expanse Ambulatory PM is a fantastic product. I would highly recommend it. The system's user...

Jan 2025
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CIO

Loyalty, Operations, Product

We implemented Expanse Ambulatory EHR pretty early on, and it has come along some in the last few...

Dec 2024
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CIO

Loyalty, Operations, Product

Expanse Ambulatory EHR is the newer platform, so when we first went live with it, our physicians...

Dec 2024
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CIO

Loyalty

For us, MEDITECH has a truly integrated one-stop shop. MEDITECH is pretty competitive with the three...

Dec 2024
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Manager

Product

I would like MEDITECH to improve on the remittances for the ambulatory side; that part is not as...

Dec 2024
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Manager

Relationship, Product

During upgrades, I would like MEDITECH to define all the enhancements relative to what I work with...

Dec 2024
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Manager

Product

I like the interface charge-forwarding option from the hospital to the ambulatory billing side, and...

Dec 2024
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Manager

Relationship

I'm not a fan of MEDITECH’s customer support right now; they took away my access to add something,...

Dec 2024
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Director

Relationship

With MEDITECH, there are times when we open up a ticket, and they tell us that they are already...

Dec 2024
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Director

Product

I like the integration with Expanse Ambulatory PM. We can connect to our hospital as well as other...

Dec 2024
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Director

Operations

MEDITECH does an okay job of implementation, but we usually still have to get consultants to help us...

Dec 2024
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Director

Product

With Expanse Ambulatory PM, there are so many parts. It is a complicated system because there are...

Dec 2024
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Director

Culture, Value

MEDITECH has started charging more than they used to for little things, but they are still fair...

Dec 2024
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Director

Operations

The training from MEDITECH is very scripted and not as tailored to our facility, our needs, where we...

Dec 2024
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Director

Relationship

MEDITECH is doing a good job with proactivity. We have someone who is looking ahead and is always...

Dec 2024
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Director

Relationship

We are pretty demanding, and there is a lot that we have asked for, and MEDITECH does follow up with...

Dec 2024
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CIO

Operations

In this day and age, MEDITECH just doesn’t offer in-person training anymore. Usually, during...

Oct 2024
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Analyst/Coordinator

Relationship

Contacting MEDITECH isn't a problem. The vendor's support isn't a problem. MEDITECH is very...

Sep 2024
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Analyst/Coordinator

Product, Value

Things are going very well with MEDITECH. We have very few problems with Expanse Ambulatory PM. We...

Sep 2024
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Analyst/Coordinator

Loyalty

We are getting ready to take a big priority pack. We are going to get a bit of functionality. We are...

Sep 2024
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Analyst/Coordinator

Loyalty, Product

We have a lot of patient connection issues with the system. We need to figure that out. We are...

Sep 2024
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Analyst/Coordinator

Relationship, Product

MEDITECH doesn't keep all of their promises. I feel like their development is a little behind the...

Sep 2024
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Analyst/Coordinator

Relationship, Operations

MEDITECH does send out some training videos. We just have to make sure we pay attention to them....

Jun 2024
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Analyst/Coordinator

Product

One thing Expanse Ambulatory PM does lack is being more up to date with some of their features. The...

Jun 2024
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CIO

Relationship

MEDITECH has been very active in listening to us. We have been able to move tickets, issues, and...

May 2024
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CIO

Relationship, Product

MEDITECH doesn't have a lot of resources. When I have gone to outside vendors, they have known...

May 2024
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CMIO

Operations, Product

MEDITECH is not proactive; they are more reactive. They do not foresee problems.

Apr 2024
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CISO

Loyalty, Relationship

MEDITECH is aware that we are evaluating other products, but I haven't seen them step up. I am...

Apr 2024
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Director

Product

Expanse Ambulatory PM has standard content, but it all has to be put together. We have to build the...

Mar 2024
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CIO

Relationship, Product

When we have an outage or problem, it always points back to the MEDITECH software. We rarely have...

Mar 2024
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CIO

Operations

One thing that MEDITECH falls short on is that they don't offer in-seat training for our IT staff,...

Feb 2024
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CIO

Product

Interoperability is a challenge in Expanse Ambulatory PM. We had to go through a lot of trouble to...

Feb 2024
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