Expanse Ambulatory PM
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Relationship, Product

The product is more clinically favored. If we are halting production for a provider due to a quirk,...

Aug 2023
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Director

Product

There is a problem with Expanse Ambulatory PM. When I am turning in an ambulatory account to my...

Aug 2023
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Director

Relationship, Product

MEDITECH’s delivery of new technology is slow. The issues we are having seem like problems the other...

Aug 2023
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Director

Relationship

We have a MEDITECH specialist for our ambulatory and acute modules, but that person can only take...

Aug 2023
||
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Analyst/Coordinator

Product, Value

The product is completely integrated throughout our entire organization. We have received outcomes...

Aug 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

The vendor is rolling out new applications, but they have yet to work out how the updates will take...

Aug 2023
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Analyst/Coordinator

Relationship

Some of the vendor's specialists are really good, but there are also some that aren't good. The...

Aug 2023
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Analyst/Coordinator

Relationship

Our contact person isn't empowered to solve our problems. They are only empowered to push our...

Aug 2023
||
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Analyst/Coordinator

Relationship

No one keeps all of their promises. A lot of the time, the vendor will put things on their road map...

Aug 2023
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Analyst/Coordinator

Culture, Value

MEDITECH does a really good job of not charging for every little thing. The vendor has a lot of flat...

Aug 2023
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Analyst/Coordinator

Product

There are a lot of little clicks that we have to do within individual records to figure out where...

Aug 2023
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Manager

Relationship

MEDITECH’s support is pretty good, and that is why our relationship with MEDITECH is great....

Jul 2023
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Manager

Culture, Relationship, Operations

Some requests that we put in were sent as ideas, and years later, they still haven't been fully...

Jul 2023
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Analyst/Coordinator

Product

It seems like MEDITECH struggles with Expanse Ambulatory PM. For example, there are a lot of clicks...

Jul 2023
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Analyst/Coordinator

Loyalty, Product

Expanse Ambulatory PM is a good product, and MEDITECH is coming out with some new things so that we...

Jul 2023
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Manager

Relationship

MEDITECH's support has taken a dip, but that isn't necessarily their specialists' fault. MEDITECH...

Jun 2023
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Manager

Culture, Relationship

Our MEDITECH account representative is great. Usually, if I have an issue where someone isn't...

Jun 2023
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Manager

Product

Expanse Ambulatory PM is easier to manipulate, build, and customize than MEDITECH's EHR is. However,...

Jun 2023
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Nurse

Operations

We would like to see in-person training from MEDITECH, but after that training, some interactive...

May 2023
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Director

Culture, Culture, Operations, Operations

I really hate the software. Basically, MEDITECH sold us software that wasn't ready to go. It can't...

Apr 2023
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Director

Relationship, Relationship

I usually have to get my boss involved to get anything done with MEDITECH, and that is unfortunate....

Apr 2023
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Manager

Product

In general, the end users in our front office enjoy Expanse Ambulatory PM. We don't get a lot of...

Apr 2023
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Director

Operations

When we implemented the system, we had a deadline. MEDITECH met it, and we met it, and everything...

Mar 2023
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Director

Relationship

The vendor's customer support is awesome. They get on things right away. On the phone, we get...

Mar 2023
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CIO

Relationship

MEDITECH's responsiveness to changes is abysmal. MEDITECH doesn't stay current. Other vendors invest...

Mar 2023
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Nurse

Product

We have an entirely integrated record, and we are fully integrated with some other solutions.

Feb 2023
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Nurse

Product

We get a lot of upgrades with a lot of functionality changes and enhancements. The system is...

Feb 2023
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Nurse

Relationship

Our representative has no power to solve our problems, but they are involved. They are assigned to...

Feb 2023
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Nurse

Operations

Most of MEDITECH’s training materials are online. The videos are good. The workflow guides are...

Feb 2023
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Director

Product

I am very pleased with the product. I like pretty much everything about it, including the fact that...

Feb 2023
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Manager

Product

It is very easy to use the patient accounting dictionary. We have everything set up by payer,...

Jan 2023
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Manager

Culture, Value

It would help if the vendor bundled charges. The fact that we have individual charges for every...

Jan 2023
||
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Director

Product

I feel like the software is very clinically driven. Our clinicians love it, but we can tell that...

Jan 2023
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Director

Culture, Value

For the most part, the vendor avoids charging us for every little thing. Sometimes we ask for...

Jan 2023
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Director

Operations, Product

The upgrades go well overall. We have to go to the vendor's website to pull the changes needed for...

Jan 2023
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Director

Product

Expanse Ambulatory PM does what we need it to do. The self-scheduling works well. There are some...

Jan 2023
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Director

Product

I wish MEDITECH's system had a more comprehensive API. The system has an API, but it doesn't have...

Jan 2023
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CIO

Product

Without question, the biggest need for development efforts from MEDITECH is in the ambulatory space....

Jan 2023
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Director

Operations

We need more training from MEDITECH. My suggestion for the vendor would be to spend a little more...

Jan 2023
||
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Director

Relationship

I have to reach out to MEDITECH. They don't come to me. I don't like when I have to ask questions....

Jan 2023
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Director

Relationship

MEDITECH is a great company to work with. They have fully partnered with us to make the changes that...

Jan 2023
||
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Director

Loyalty, Product

The system gives us the tools that we need. The issue is whether our users will use those tools....

Jan 2023
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Manager

Relationship, Product

A lot of the problems we have with the system come from its hardware side. We try to keep everything...

Dec 2022
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Manager

Relationship, Product

The system can't help us with CPT codes, and it isn't smart enough to assist us with modifiers. If...

Dec 2022
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CIO

Relationship

Sometimes things don't work as we expect them to work in Expanse Ambulatory PM. If we go to MEDITECH...

Dec 2022
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CIO

Culture, Value

MEDITECH is becoming more subscription based with some things, but they are not nickel-and-diming us...

Dec 2022
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Director

Product

MEDITECH is usually lagging behind in terms of new technology. They have an application, but it is...

Dec 2022
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Analyst/Coordinator

Operations, Product

When we first implemented the system, the end users’ lack of satisfaction with the product was more...

Oct 2022
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Analyst/Coordinator

Product

I am still a cheerleader for MEDITECH. Whenever clients have pain points with MEDITECH, it is...

Oct 2022
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Analyst/Coordinator

Relationship

The vendor is wonderful at reaching out, including, engaging, and asking us to participate in...

Oct 2022
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