Medsynapse PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Value
Medsynapse PACS is a good product, but the main problem is with the cheap version that the vendor...
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Loyalty, Relationship
We have not had a meeting with Medsynaptic where they have showcased where their product is going...
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Culture
Medsynaptic’s demonstrations were really very impressive, but there was a big difference between...
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Operations
Medsynaptic is a bit sluggish about implementations and upgrades. We ask for things, and they take a...
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Product, Value
I would buy Medsynapse PACS again because it is the cheapest product on the market and it works...
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Product
The integration of Medsynapse PACS is quite okay, but it has issues with synchronizing with the...
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Product
My favorite things about the product are that it is very good and that it is easy to use.
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Relationship
The vendor could improve my experience as a customer by introducing AI into the product.
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Relationship
The vendor's biggest strengths are their excellent product and support team.
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Relationship, Product
The vendor's biggest strength is cooperation.
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Product
The things I like the most about the product are its quality and its features.
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Loyalty, Product
In terms of improvement, I want the product to be a more holistic solution.
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Relationship, Product
In terms of changes, I want more scalability.
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Relationship
Medsynaptic's biggest strength is their support, and their biggest opportunity for improvement is...
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Product
The reporting templates have been very well integrated in the past several years, and there has been...
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Loyalty
Medsynapse PACS is definitely a part of the plan to level up. The main reason I would buy Medsynapse...
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Operations
Medsynaptic did train us but only the initial time. I don't think there was any more training....
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Product
I do some telereporting. Another center uses Medsynaptic's cloud, and it is quite efficient. I just...
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Loyalty, Product
The vendor could improve with 3D imaging like MPR things or multiparameters. Medsynaptic's 3D system...
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Relationship
The support is pretty good. Medsynaptic's people are quite approachable at the junior or higher...
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Product
Medsynaptic could improve the product with AI integrations. I would like to see assisted image...
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Relationship, Product
Medsynaptic has very good, around-the-clock support.
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Relationship
Medsynaptic has appointed a technical person to us, so whenever we are having any trouble, our staff...
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Product
It is not possible to send studies from Medsynapse PACS to another PACS. So, Medsynaptic should...
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Product
The most important thing about Medsynapse PACS is that it handles all modalities under one roof,...
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Product
One thing that Medsynaptic could do to improve is incorporate AI into their product. That would help...
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Operations, Product
There is some intimation related to version and patch release dates. We would like quarterly...
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Relationship, Product, Value
We like that the product is economical and user friendly. We have fewer errors with it compared to...
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Value
An opportunity for improvement is the product's compatibility with common browsers. The cost could...
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Relationship
The vendor's strength is their timely support. We like the product's performance.
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Product, Value
One difficulty we were facing was that CDs and USBs have been disabled in the systems in most...
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Loyalty, Product
The vendor added more features with the Chromium browser, and they have informed us that their new...
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Relationship
The vendor could improve in the coming year by providing a dedicated support center or call center....
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Product
The product doesn't need much customization, and if we do need customization, the vendor is ready to...
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Product
Medsynaptic's biggest opportunities would be an AI-based features enabler, automated and integrated...
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Loyalty, Relationship
The vendor's cycle from engineering to releasing is quite long. Their drive to migrate their...
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Loyalty
If the vendor delivers what they agreed for this year in terms of migrations, data management, and...
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Relationship, Product
I would like the vendor to focus on improving performance engineering, data management, and...
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Loyalty
Currently, Medsynaptic is in my long-term plans. But if my exploration gives me an alternative...
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Relationship
The vendor looks more at the relationship and not at money. At times, they ask for more money and...
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Loyalty, Product
I would definitely buy the product again. It manages our volume of studies effectively with a local...
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Product
Medsynapse PACS is a sturdy, user-friendly PACS for a busy radiology service. The application is...
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Product
The biggest opportunity for improvement is for advanced post-processing for cardiac and neuroimaging...
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Product
Medsynaptic has an excellent product. I'm very happy with this product. The product is really...
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Relationship
The vendor has a very good support team. The service is excellent. When we contact the vendor, they...
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Relationship
The vendor's greatest strength is their ease of operability and good support.
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Product
If the solution could integrate with other advanced software, that would be a big improvement.
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Operations, Product
I would want peers at other organizations to know about the ease of operability in this solution.
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Product
If the solution were able to do basic processing better, that would improve my experience. I would...
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Loyalty, Product
A few boxes weren't clicked according to my expectations. Since we started, we haven't received good...
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Relationship
We are very happy with the technical support that we have received. When required, the vendor will...
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Product
Medsynapse PACS is a very user-friendly system, and I am quite comfortable with it. I am reluctant...
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Product
Medsynaptic provides better products than their competitors, and they provide excellent service in...
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Operations, Value
For upgrades in Medsynapse PACS, I only have to go through a validation process, and the vendor’s...
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Relationship, Product
Medsynapse could have more frequent updates and more interactions with the radiologist team.
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Relationship
Medsynaptic's biggest strength is their support.
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Relationship
Medsynaptic's strengths are their support and responses.
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Product
Medsynaptic could share the latest trends and product updates with customers.
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Relationship, Product
Medsynaptic could improve the solution's mobility experience. We would also like to see more...
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Relationship, Product
Medsynaptic's strengths are their flexibility and availability to provide support. I like that the...
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Relationship, Product
We have an issue the vendor is still working on. In the past, we had a couple of issues, such as the...
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Relationship
The vendor’s support is okay, but we are expecting better output results on issues from them. There...
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Relationship, Product
Service and support are Medsynaptic's strengths. The product is robust with future-ready features....
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Relationship, Operations
To improve our experience, we would like the vendor to provide more timely upgrades.
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Relationship, Product
Support is the vendor's biggest strength. We like the product's ease of use.
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Operations
We need more extensive training for our radiographers especially. We may have several radiographers...
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Product
Wherever our end users are, they can view the images in their respective tables or workstations....
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Operations, Product
The product is user friendly. Even though we are lacking in training, anyone would be able to...
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Relationship
The vendor’s web support is fine when the support team can interact with us virtually, but the phone...
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Product, Value
The product is helping us a lot. Our patients are happy, and we are getting reports out on time. The...
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