Medsynapse PACS (Global)
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
We have been using Medsynapse PACS for many years and have had a good experience. The platform is...
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Relationship
Medsynaptic is great. They are very corporative, and if there are any problems, they are always...
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Relationship, Product
The product has good technical quality and stability. I really like the product's performance.
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Product
The vendor could improve by having a mobile app for consultants to use to view the studies. I would...
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Operations, Product
The product is very good. Sometimes we have to train new users multiple times.
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Relationship
The product is very stable and user friendly. The main thing we like about the vendor is their quick...
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Relationship
The vendor is responsive and does a good job of delegating things within the company to address...
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Product
The vendor could make an improvement to the product's cross-platform usability. I would like to see...
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Loyalty
We are excited about the new features Medsynaptic is bringing to the system. We plan to continue...
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Relationship
Medsynaptic is supportive, but we face some issues where things can get stuck in hanging loading...
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Product
Medsynaptic is very flexible regarding payment teams, and they can always be reached when we need assistance....
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Product
Medsynapse PACS works well with Microsoft Edge, but it does not do well with Google Chrome. We see...
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Relationship, Product
Medsynaptic should release upgrades quicker and more frequently. There are so many changes happening...
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Product, Value
Medsynapse PACS is a simple system that is easy to use. We are satisfied with the system based on...
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Relationship, Value
Medsynaptic's team is supportive, and the vendor's rates are very reliable. If we want a separate...
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Loyalty, Product
We are more comfortable with Medsynaptic's system than we are with other systems because we are used...
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Operations
We haven't had any issues with ongoing training. Medsynaptic provides the training that we need....
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Product
The design of the product is very lightweight. Even if something changes in the system, we will...
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Loyalty
We are upgrading to the vendor’s latest solution, which will get us more features. It is compatible...
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Operations, Product
The product is very simple to use. It is very user friendly because we only have to train the...
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Culture, Relationship
One thing the vendor could improve would be if they could have a sales office, a support office, or...
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Relationship
I don't have any problems with Medsynaptic. Their service is very good. Whenever we have any...
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Relationship
The vendor’s service is very good. In fact, we recently added x-ray integration with the PACS. The...
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Relationship, Product
This product is one of the best products in our region. The product we had previously was not all...
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Relationship
If we ever run into a problem with Medsynapse PACS, there is now a support team. Before, there was...
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Loyalty, Product
In time, our regulations will change, and Medsynaptic should work on upgrading the connection to the...
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Product
Our experience with Medsynapse PACS has been good because of the new version. The vendor has made...
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Relationship
The vendor's biggest strength is their support. They deliver on time and on-site. They provide...
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Product
Medsynapse PACS has sharp image quality. When we upgrade our application, one of the vendor's people...
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Product, Value
I have referred the solution to several different hospitals, and I would definitely recommend the...
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Product
The biggest strength of the product is its ease of use and how user friendly it is. I like how we...
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Relationship
The vendor's biggest strength is their service. We like how user friendly the product is, and we...
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Product, Value
Medsynapse PACS is suitable for our hospital, and it has a reasonable price. The IIS and image...
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Product
The mammogram modality within Medsynapse PACS doesn't support our radiologists very well. It...
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Relationship, Product
Sometimes we have issues with Medsynapse PACS. For example, Microsoft announced it would not support...
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Relationship
We have communication with the vendor through WhatsApp, and their support is proactive.
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Loyalty
I would like the vendor to provide a service or tools in the server to automatically renew the...
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Culture, Loyalty
We are completely satisfied with the system, but after the vendor makes some enhancements, we will...
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Product
The product is good and more or less very steady in terms of application. The product performs well...
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Product
Overall, the system is good, but the vendor needs to improve some of the product's UI functions.
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Value
Medsynaptic is not charging for everything. They don’t charge for little changes, and their support...
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Loyalty, Product
We have an issue with the way files open that is making it hard for us to share images with other...
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Operations
The vendor’s implementation services were good. There was no issue. The vendor implemented the...
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Loyalty, Product
One concern is that the system is only supported by Internet Explorer. The wrong browser will cause...
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Relationship
We have a good relationship with the vendor, especially with one of our contacts. The vendor is very...
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Loyalty
We like Medsynapse PACS' flexibility. Medsynapse PACS is a platform-independent system. That was a...
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Culture, Value
If a feature or functionality is not up to the mark within the system, the doctors will not keep...
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Relationship
Sometimes the system goes down, and it is a bit of a struggle to get back to where we were. However,...
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Relationship, Product
Medsynaptic could improve our experience by bringing in the latest technologies. The vendor should...
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Product
The people at our organization are very happy with the product's ease of use compared to the ease of...
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Relationship
The account manager and the executives for Medsynaptic are very talented. They know everything, so...
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Product, Value
We don’t have many challenges with Medsynapse PACS. It gets things perfect almost all the time. The...
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Relationship
Medsynaptic is very cooperative, and their response time is very fast. For any issues we face, we...
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Product
Medsynapse PACS is the same as when we bought it several years ago. Medsynaptic should improve their...
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Product
Before buying Medsynapse PACS, we had various products, but we have seen already that Medsynapse...
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Culture, Relationship
The product works as required and meets our requirements. That is one of the things I like most...
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Product
I would like better integration capabilities, such as the ability to embed third-party products.
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Relationship, Product
Medsynaptic is strong with service and support. The product has lots of features, and the UI is user...
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Relationship, Value
The biggest strength of the vendor is their technical skill. The product is reasonably priced and...
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Product
I would like to recommend the viewer and the mammogram feature, which should be usable for...
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Product
The product could be easier to customize and integrate. I wish the vendor would offer a study alert...
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Relationship, Product
The vendor has pioneered the medical informatics industry in our country. We love the product, and...
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Relationship
Medsynaptic has a very professional team that has implemented a stable and reliable PACS. The best...
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Product
The product is easy to use. It is futuristic.
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Product
It would be beneficial if Medsynaptic offered a remote 3D work plan for iMac devices.
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Loyalty, Relationship, Product
The vendor's biggest strength is that they are able to support their product when there is a need,...
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