Medsynapse PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Operations

We need more extensive training for our radiographers especially. We may have several radiographers...

May 2024
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Manager

Product

Wherever our end users are, they can view the images in their respective tables or workstations....

May 2024
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Manager

Operations, Product

The product is user friendly. Even though we are lacking in training, anyone would be able to...

May 2024
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Manager

Relationship

The vendor’s web support is fine when the support team can interact with us virtually, but the phone...

May 2024
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Manager

Product, Value

The product is helping us a lot. Our patients are happy, and we are getting reports out on time. The...

May 2024
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Physician

Value

Medsynaptic is not overcharging. The prices are reasonable.

Apr 2024
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Physician

Operations

With training, the videos should be better. It would be best if we had in-person training. Our...

Apr 2024
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Physician

Relationship

Medsynaptic could be more proactive. I would like them to contact me once a month.

Apr 2024
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Physician

Relationship, Product

I like that Medsynapse PACS is user friendly. I would tell a peer about Medsynaptic’s reliability...

Apr 2024
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Manager

Product

I have not seen any issues on the radiologist’s side of the product. The only issue comes with the...

Apr 2024
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Manager

Product

We have not received any upgrades from the vendor in the last several years.

Apr 2024
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Manager

Operations

The vendor did a train-the-trainer method, and now we train the people who need training.

Apr 2024
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Manager

Relationship

Whenever we call Medsynaptic, they respond immediately. We don't have any issues with Medsynaptic’s...

Apr 2024
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Director

Product

Medsynapse PACS is suitable for us and the environment that we are in. For our purposes, everything...

Apr 2024
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Director

Product

Medsynapse PACS is browser based, so it is very easy to use for the end user.

Apr 2024
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Director

Operations

Medsynapse PACS is very easy to implement. During the implementation, the service engineers who were...

Apr 2024
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Director

Value

Medsynaptic has never charged for minor things, and they have very good service. Many companies will...

Mar 2024
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Director

Relationship, Product

The PACS is the main backbone of our facility. If Medsynapic PACS has a problem, things will shut...

Mar 2024
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Director

Relationship

If we have any problems, we call Medsynaptic directly. There is one-to-one contact. There is no...

Mar 2024
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Director

Product

We were one of the early adopters of Medsynapse PACS, but nowadays almost every facility like ours...

Mar 2024
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Director

Relationship, Product

Medsynaptic is updating things very fast. Whatever new things happen in my country, the vendor makes...

Mar 2024
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Director

Relationship, Product

I would like to see Medsynaptic have somewhere to register or send complaints. I don't have a name...

Mar 2024
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Director

Product

We are on the latest version of Medsynapse PACS, and it is very user-friendly, easy to open, and...

Mar 2024
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Director

Loyalty, Product

Medsynapse PACS is easy to use. In our facility, there were senior doctors there when we changed to...

Mar 2024
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Loyalty

We plan to buy the upgraded version of this product. There are some limitations with the version we...

Mar 2024
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Value

The vendor used to avoid charging extra, but right now, they charge a lot. When we make changes,...

Mar 2024
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Product

The system's 3D reconstruction ability is very nice.

Mar 2024
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Relationship

The vendor used to solve our problems remotely or send technicians to us when they were required to....

Mar 2024
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Value

We certainly get value from the money that we spend on the product. Medsynaptic is a good company,...

Mar 2024
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CEO/President

Relationship, Product

The system's stability, quick support, and user-friendly aspects are key factors that have allowed...

Feb 2024
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CEO/President

Loyalty, Product

The biggest change that Medsynapse is working on is getting the system supported in all browsers. I...

Feb 2024
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CEO/President

Product

I would like to see the vendor incorporate AI and 3D images into their solutions.

Feb 2024
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VP/Other Executive

Value

We can't ask the vendor for anything new without them charging us for it.

Feb 2024
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VP/Other Executive

Product

The product deals with images and reporting for radiologists, and it is straightforward most of the...

Feb 2024
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VP/Other Executive

Product

When people buy systems such as Medsynapse PACS, they perceive that they own the system and should...

Feb 2024
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Manager

Product

During the past year, we have seen improvements in the reporting capabilities in Medsynapse PACS....

Jan 2024
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Manager

Relationship, Product

We view Medsynaptic as a mentor and partner.

Jan 2024
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Manager

Relationship, Product

As we grow, there is an ongoing need to manage the data storage. We had an experience where our...

Jan 2024
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CIO

Relationship

I would like Medsynaptic to be proactive in terms of performance engineering on the large volume...

Jan 2024
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Director

Relationship, Product

Medsynapse PACS gives every medical professional the ability to access images and reports at the...

Jan 2024
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Director

Product

Medsynaptic needs to push toward browser independence. The solution is up to the mark, with this one...

Jan 2024
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CIO

Relationship, Product

Medsynaptic has been an incredible partner. There have been consistent improvements on the platform...

Jan 2024
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CIO

Product

We have come a long way with Medsynaptic. We can deliver PACS images on our internal application so...

Jan 2024
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CIO

Relationship

Medsynaptic is honest and a very professional team. They don't tell you to your face, even if you...

Jan 2024
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Manager

Relationship, Product

There is a delay in the vendor giving us what we need. They give us solutions, but since they aren't...

Jan 2024
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Manager

Product

What I like about the product is that it is very simple to use. The UI is very good, and the viewer...

Jan 2024
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Manager

Relationship

With issues and new integrations, Medsynaptic is very proactive. We can easily access services and...

Dec 2023
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Manager

Product

The product is very user friendly, so our clinicians are very happy with it. With the current...

Dec 2023
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Manager

Loyalty, Product

Right now, only a limited number of applications can be integrated with the cloud-based application....

Dec 2023
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Director

Loyalty, Product

The main thing Medsynaptic could improve is the dashboard because we just need some type of...

Nov 2023
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(0)
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Director

Loyalty, Product

The most important thing about Medsynapse PACS is that it is stable; earlier, we had a product that...

Nov 2023
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Director

Relationship

Medsynaptic’s support is okay. The level-one support staff is always available. It is when things go...

Nov 2023
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Director

Loyalty, Relationship, Product

Medsynaptic’s strengths are their stability and support. Medsynapse PACS is very straightforward to...

Nov 2023
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(0)
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Physician

Product

Medsynapse PACS is a very helpful tool. Medsynaptic does individual customization of their software,...

Oct 2023
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Physician

Loyalty, Relationship

Medsynaptic has a good support system, and that is one of the major reasons I want to stick with...

Oct 2023
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Physician

Product

Medsynaptic can improve because I have encountered crashes while trying to load images on my...

Oct 2023
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Director

Product, Value

The product is very stable. The interface is user friendly, and there is a good return on...

Sep 2023
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(0)
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Director

Relationship, Product

I haven’t had any challenges with Medsynaptic. When we have any type of issue in Medsynapse PACS,...

Sep 2023
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(0)
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Director

Product

Medsynapse PACS is a very good, beautiful software, and its functionality is perfect. It is very...

Sep 2023
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(0)
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Director

Value

Medsynapse PACS is very cheap and affordable and is the best product in my country from that perspective....

Sep 2023
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(0)
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Manager

Loyalty, Relationship

We have many customers in our hospital, and our SLA response time with Medsynaptic is too long. We...

Jul 2023
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(0)
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Manager

Relationship

When our Medsynaptic support person responds, they are quick at troubleshooting our issues, and they...

Jul 2023
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(0)
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Manager

Loyalty, Value

We chose Medsynapse PACS because the product had a reasonable price.

Jul 2023
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(0)
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Manager

Culture

There are some features we want Medsynaptic to develop, but sometimes they have a long response...

Jul 2023
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(0)
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Manager

Product

The basic function of Medsynapse PACS is okay, but there could be some improvements, for example, in...

Jul 2023
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(0)
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Manager

Operations

Medsynaptic should train their clients for free every year to improve their knowledge of the...

Jul 2023
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(0)
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Manager

Product

Some of the functions in Medsynapse PACS are good. For example, it is convenient that the program...

Jul 2023
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