Medsynapse PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship, Product
To improve my experience as a customer, the vendor could implement a more effective dashboard to...
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Value
The vendor's biggest strengths are their product's stability and their economical costs.
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Product
The biggest opportunities for product improvement involve automating routine tasks, such as...
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Product
The system is browser independent right now. We can get all the features in all the browsers....
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Product
The radiologists are using dedicated workstations and the dedicated software that came along with...
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Value
The vendor provides the service by charging a small amount, and we are charged only for the person...
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Relationship
The vendor’s service and the team are available throughout the day or night whenever we call them....
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Product, Value
If we are suggesting some major changes, like workflow changes or additions, the vendor takes a bit...
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Relationship, Operations
Medsynaptic keeps their promises up to 95% but not 100%, especially during the operation time. They...
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Loyalty, Value
Unfortunately, we don’t plan to move our system to the cloud because we have an infrastructure with...
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Product
The system is completely installed on premises. Since the upgrade, it has been very easy to look...
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Loyalty, Product
Right now, the hospital healthcare industry is considering the whole segment as an ecosystem. We...
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Loyalty, Product
We are trying to improve the workflow with the system we use for billing and related things, our...
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Loyalty
At this point in time, the system is part of our long-term plans. I haven't heard of any...
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Operations
Medsynaptic's implementation quality is pretty strong. The vendor comes for a specific time, and...
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Product
The system's report templates and multimedia reports aren't up to expectations. Medsynaptic should...
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Product
The system's basic features are okay in terms of modality coverage, workflows for single reads, and...
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Product
Medsynaptic should focus on integrating with multiple AI models that enable faster and more accurate...
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Relationship, Product
Medsynaptic could still be more proactive in terms of professional services to build more...
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Loyalty, Relationship
I would like Medsynaptic to share their road map for technology improvement and engage clients on...
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Operations, Product
When it comes to system integration and using different vendors, sometimes one vendor thinks their...
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Operations
Training is a common offering across all vendors, but it should go beyond routine sessions. It...
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Product
Medsynapse PACS is one of the hospital’s key systems for radiology. It plays a vital role in...
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Loyalty, Relationship
The support team from Medsynaptic offers very good service. We would like Medsynaptic to provide new...
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Loyalty, Product
Medsynapse PACS runs very smoothly. The image quality is much more meta, and the network system...
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Loyalty, Product
Medsynaptic doesn’t have any weak points, but I hope they will include AI technology in the PACS....
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Relationship, Operations, Value
Medsynapse PACS is a good product, and we are not getting too much input from any patient-related...
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Relationship, Product
Medsynaptic is doing a great job, but when we have any changes, it takes time for integration or any...
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Value
Medsynapse PACS is good. Medsynaptic doesn't charge anything extra.
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Value
We have used Medsynapse PACS for a while, and the software is pretty good. We recently updated the...
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Relationship, Product
Medsynapse PACS is fast and very good, and it is easily customizable. Medsynaptic can customize...
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Value
We have been referring Medsynapse PACS to other organizations. Many of our friends and the people we...
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Product
I am really happy with Medsynapse PACS. The application is running without any issues. I haven't...
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Value
Medsynaptic is ready to deliver new technology from their side, but we have to be ready. We asked...
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Relationship
Medsynaptic’s support team is exceptional. I haven't seen any issues where they aren't responding...
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Loyalty, Product
There is nothing I can say in terms of areas for improvement. The doctors’ opinions may differ, but...
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Loyalty, Product
With the current version of Medsynapse PACS, I have the limitations of Internet Explorer (IE). There...
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Relationship, Product
There are some areas where Medsynaptic needs to be more focused. These days, their first priority...
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Relationship, Product
Medsynaptic has a vision, but that vision isn't clear. I don't know when it will be executed. There...
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Loyalty, Product
When we bought the solution, we were using it on Internet Explorer with an older Windows platform....
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Product
The system doesn't have an automated email option for sending results. These days, whenever someone...
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Operations
During our implementation, Medsynaptic kept their promises. They gave good training, and they did...
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Relationship
The vendor's people are good, and they will usually solve our problems, but normally, we have to...
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Value
I would recommend the system because it is user friendly and its price isn't that high. It has most...
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Relationship, Product
To improve, Medsynaptic could connect all of their modalities. They could also provide quicker updates....
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Value
Whatever Medsynaptic proposed and promised at onboarding, they came up with those plans and...
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Relationship
Medsynaptic’s support is good. Medsynaptic’s technical heads are actually quite strong, especially...
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Loyalty
Due to the AI revolution, we are looking at other PACS solutions, and we have asked Medsynaptic to...
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Relationship, Product
Medsynaptic has to improve their response to all our issues. If something happens in the middle of...
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Product
Medsynapse PACS is quite simple and easy to use. We have been using it for several years. It has...
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Product, Value
We would buy Medsynapse PACS again because it is reliable. It is also user friendly. I would...
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Relationship, Product
The current problem we are facing is with the integration of our entire hospital and whatever...
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Culture, Relationship, Value
Medsynaptic has a good support team. The vendor's people are proactive and up-to-date. They charge...
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Operations
Medsynaptic does a good job with implementation testing. They have a testing team. As of now, their...
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Relationship
There is a dedicated support email that the vendor gave us, and they provide 24-hour assistance. I...
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Operations
Medsynaptic’s training is good. Medsynapse PACS is easy to use, and their technical staff is highly...
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Product
We want AI capability with Medsynapse PACS; Medsynaptic needs to do more work with AI.
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Product
Medsynaptic is taking care of integration with the HIS very efficiently. Our organization is using a...
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Product
The biggest opportunity for Medsynapse PACS' improvement would be integration with a voice-to-text editor....
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Relationship
Medsynaptic's biggest strength is providing timely support.
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Relationship, Product
Medsynaptic's strength is their response. The PACS is easy to use for the end user.
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Relationship, Product
Medsynaptic could improve the interfacing with the various radiology systems as well as the hospital...
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Value
Medsynapse PACS is a good product, but the main problem is with the cheap version that the vendor...
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Loyalty, Relationship
We have not had a meeting with Medsynaptic where they have showcased where their product is going...
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Culture
Medsynaptic’s demonstrations were really very impressive, but there was a big difference between...
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Operations
Medsynaptic is a bit sluggish about implementations and upgrades. We ask for things, and they take a...
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Product, Value
I would buy Medsynapse PACS again because it is the cheapest product on the market and it works...
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Product
The integration of Medsynapse PACS is quite okay, but it has issues with synchronizing with the...
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Product
My favorite things about the product are that it is very good and that it is easy to use.
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Relationship
The vendor could improve my experience as a customer by introducing AI into the product.
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Relationship
The vendor's biggest strengths are their excellent product and support team.
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Relationship, Product
The vendor's biggest strength is cooperation.
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Product
The things I like the most about the product are its quality and its features.
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Loyalty, Product
In terms of improvement, I want the product to be a more holistic solution.
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Relationship, Product
In terms of changes, I want more scalability.
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Relationship
Medsynaptic's biggest strength is their support, and their biggest opportunity for improvement is...
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Product
The reporting templates have been very well integrated in the past several years, and there has been...
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Loyalty
Medsynapse PACS is definitely a part of the plan to level up. The main reason I would buy Medsynapse...
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Operations
Medsynaptic did train us but only the initial time. I don't think there was any more training....
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Product
I do some telereporting. Another center uses Medsynaptic's cloud, and it is quite efficient. I just...
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Loyalty, Product
The vendor could improve with 3D imaging like MPR things or multiparameters. Medsynaptic's 3D system...
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Relationship
The support is pretty good. Medsynaptic's people are quite approachable at the junior or higher...
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Product
Medsynaptic could improve the product with AI integrations. I would like to see assisted image...
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Relationship, Product
Medsynaptic has very good, around-the-clock support.
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Relationship
Medsynaptic has appointed a technical person to us, so whenever we are having any trouble, our staff...
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Product
It is not possible to send studies from Medsynapse PACS to another PACS. So, Medsynaptic should...
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Product
The most important thing about Medsynapse PACS is that it handles all modalities under one roof,...
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Product
One thing that Medsynaptic could do to improve is incorporate AI into their product. That would help...
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