Medsynapse PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physician

Value

Medsynapse PACS is a good product, but the main problem is with the cheap version that the vendor...

Jan 2025
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Physician

Loyalty, Relationship

We have not had a meeting with Medsynaptic where they have showcased where their product is going...

Jan 2025
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Physician

Culture

Medsynaptic’s demonstrations were really very impressive, but there was a big difference between...

Jan 2025
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Physician

Operations

Medsynaptic is a bit sluggish about implementations and upgrades. We ask for things, and they take a...

Jan 2025
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Physician

Product, Value

I would buy Medsynapse PACS again because it is the cheapest product on the market and it works...

Jan 2025
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Physician

Product

The integration of Medsynapse PACS is quite okay, but it has issues with synchronizing with the...

Jan 2025
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Director

Product

My favorite things about the product are that it is very good and that it is easy to use.

Dec 2024
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Director

Relationship

The vendor could improve my experience as a customer by introducing AI into the product.

Dec 2024
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Director

Relationship

The vendor's biggest strengths are their excellent product and support team.

Dec 2024
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Manager

Relationship, Product

The vendor's biggest strength is cooperation.

Dec 2024
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Manager

Product

The things I like the most about the product are its quality and its features.

Dec 2024
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Manager

Loyalty, Product

In terms of improvement, I want the product to be a more holistic solution.

Dec 2024
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Manager

Relationship, Product

In terms of changes, I want more scalability.

Dec 2024
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Manager

Relationship

Medsynaptic's biggest strength is their support, and their biggest opportunity for improvement is...

Dec 2024
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Physician

Product

The reporting templates have been very well integrated in the past several years, and there has been...

Dec 2024
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Physician

Loyalty

Medsynapse PACS is definitely a part of the plan to level up. The main reason I would buy Medsynapse...

Dec 2024
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Physician

Operations

Medsynaptic did train us but only the initial time. I don't think there was any more training....

Dec 2024
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Physician

Product

I do some telereporting. Another center uses Medsynaptic's cloud, and it is quite efficient. I just...

Dec 2024
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Physician

Loyalty, Product

The vendor could improve with 3D imaging like MPR things or multiparameters. Medsynaptic's 3D system...

Dec 2024
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Physician

Relationship

The support is pretty good. Medsynaptic's people are quite approachable at the junior or higher...

Dec 2024
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Manager

Product

Medsynaptic could improve the product with AI integrations. I would like to see assisted image...

Dec 2024
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Manager

Relationship, Product

Medsynaptic has very good, around-the-clock support.

Dec 2024
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Physician

Relationship

Medsynaptic has appointed a technical person to us, so whenever we are having any trouble, our staff...

Dec 2024
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Physician

Product

It is not possible to send studies from Medsynapse PACS to another PACS. So, Medsynaptic should...

Dec 2024
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Physician

Product

The most important thing about Medsynapse PACS is that it handles all modalities under one roof,...

Dec 2024
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Physician

Product

One thing that Medsynaptic could do to improve is incorporate AI into their product. That would help...

Dec 2024
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VP/Other Executive

Operations, Product

There is some intimation related to version and patch release dates. We would like quarterly...

Sep 2024
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VP/Other Executive

Relationship, Product, Value

We like that the product is economical and user friendly. We have fewer errors with it compared to...

Sep 2024
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Manager

Value

An opportunity for improvement is the product's compatibility with common browsers. The cost could...

Sep 2024
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Manager

Relationship

The vendor's strength is their timely support. We like the product's performance.

Sep 2024
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Manager

Product, Value

One difficulty we were facing was that CDs and USBs have been disabled in the systems in most...

Sep 2024
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Manager

Loyalty, Product

The vendor added more features with the Chromium browser, and they have informed us that their new...

Sep 2024
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Manager

Relationship

The vendor could improve in the coming year by providing a dedicated support center or call center....

Sep 2024
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Manager

Product

The product doesn't need much customization, and if we do need customization, the vendor is ready to...

Sep 2024
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VP/Other Executive

Product

Medsynaptic's biggest opportunities would be an AI-based features enabler, automated and integrated...

Sep 2024
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CIO

Loyalty, Relationship

The vendor's cycle from engineering to releasing is quite long. Their drive to migrate their...

Sep 2024
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CIO

Loyalty

If the vendor delivers what they agreed for this year in terms of migrations, data management, and...

Sep 2024
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CIO

Relationship, Product

I would like the vendor to focus on improving performance engineering, data management, and...

Sep 2024
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CIO

Loyalty

Currently, Medsynaptic is in my long-term plans. But if my exploration gives me an alternative...

Sep 2024
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CIO

Relationship

The vendor looks more at the relationship and not at money. At times, they ask for more money and...

Sep 2024
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CIO

Loyalty, Product

I would definitely buy the product again. It manages our volume of studies effectively with a local...

Sep 2024
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Director

Product

Medsynapse PACS is a sturdy, user-friendly PACS for a busy radiology service. The application is...

Sep 2024
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Director

Product

The biggest opportunity for improvement is for advanced post-processing for cardiac and neuroimaging...

Sep 2024
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Director

Product

Medsynaptic has an excellent product. I'm very happy with this product. The product is really...

Sep 2024
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Director

Relationship

The vendor has a very good support team. The service is excellent. When we contact the vendor, they...

Sep 2024
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Physician

Relationship

The vendor's greatest strength is their ease of operability and good support.

Sep 2024
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Physician

Product

If the solution could integrate with other advanced software, that would be a big improvement.

Sep 2024
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Physician

Operations, Product

I would want peers at other organizations to know about the ease of operability in this solution.

Sep 2024
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Physician

Product

If the solution were able to do basic processing better, that would improve my experience. I would...

Sep 2024
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Director

Loyalty, Product

A few boxes weren't clicked according to my expectations. Since we started, we haven't received good...

Sep 2024
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Director

Relationship

We are very happy with the technical support that we have received. When required, the vendor will...

Sep 2024
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Director

Product

Medsynapse PACS is a very user-friendly system, and I am quite comfortable with it. I am reluctant...

Sep 2024
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Director

Product

Medsynaptic provides better products than their competitors, and they provide excellent service in...

Sep 2024
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Director

Operations, Value

For upgrades in Medsynapse PACS, I only have to go through a validation process, and the vendor’s...

Sep 2024
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Director

Relationship, Product

Medsynapse could have more frequent updates and more interactions with the radiologist team.

Sep 2024
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Director

Relationship

Medsynaptic's biggest strength is their support.

Aug 2024
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Director

Relationship

Medsynaptic's strengths are their support and responses.

Aug 2024
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Director

Product

Medsynaptic could share the latest trends and product updates with customers.

Aug 2024
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CIO

Relationship, Product

Medsynaptic could improve the solution's mobility experience. We would also like to see more...

Jul 2024
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CIO

Relationship, Product

Medsynaptic's strengths are their flexibility and availability to provide support. I like that the...

Jul 2024
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Manager

Relationship, Product

We have an issue the vendor is still working on. In the past, we had a couple of issues, such as the...

Jul 2024
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Manager

Relationship

The vendor’s support is okay, but we are expecting better output results on issues from them. There...

Jul 2024
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Physician

Relationship, Product

Service and support are Medsynaptic's strengths. The product is robust with future-ready features....

Jul 2024
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Manager

Relationship, Operations

To improve our experience, we would like the vendor to provide more timely upgrades.

Jul 2024
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Manager

Relationship, Product

Support is the vendor's biggest strength. We like the product's ease of use.

Jul 2024
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Manager

Operations

We need more extensive training for our radiographers especially. We may have several radiographers...

May 2024
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Manager

Product

Wherever our end users are, they can view the images in their respective tables or workstations....

May 2024
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Manager

Operations, Product

The product is user friendly. Even though we are lacking in training, anyone would be able to...

May 2024
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Manager

Relationship

The vendor’s web support is fine when the support team can interact with us virtually, but the phone...

May 2024
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Manager

Product, Value

The product is helping us a lot. Our patients are happy, and we are getting reports out on time. The...

May 2024
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Physician

Value

Medsynaptic is not overcharging. The prices are reasonable.

Apr 2024
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Physician

Operations

With training, the videos should be better. It would be best if we had in-person training. Our...

Apr 2024
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Physician

Relationship

Medsynaptic could be more proactive. I would like them to contact me once a month.

Apr 2024
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Physician

Relationship, Product

I like that Medsynapse PACS is user friendly. I would tell a peer about Medsynaptic’s reliability...

Apr 2024
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Manager

Product

I have not seen any issues on the radiologist’s side of the product. The only issue comes with the...

Apr 2024
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Manager

Product

We have not received any upgrades from the vendor in the last several years.

Apr 2024
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Manager

Operations

The vendor did a train-the-trainer method, and now we train the people who need training.

Apr 2024
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Manager

Relationship

Whenever we call Medsynaptic, they respond immediately. We don't have any issues with Medsynaptic’s...

Apr 2024
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Director

Product

Medsynapse PACS is suitable for us and the environment that we are in. For our purposes, everything...

Apr 2024
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(0)
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Director

Product

Medsynapse PACS is browser based, so it is very easy to use for the end user.

Apr 2024
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Director

Operations

Medsynapse PACS is very easy to implement. During the implementation, the service engineers who were...

Apr 2024
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Director

Value

Medsynaptic has never charged for minor things, and they have very good service. Many companies will...

Mar 2024
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Director

Relationship, Product

The PACS is the main backbone of our facility. If Medsynapic PACS has a problem, things will shut...

Mar 2024
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Director

Relationship

If we have any problems, we call Medsynaptic directly. There is one-to-one contact. There is no...

Mar 2024
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Director

Product

We were one of the early adopters of Medsynapse PACS, but nowadays almost every facility like ours...

Mar 2024
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Director

Relationship, Product

Medsynaptic is updating things very fast. Whatever new things happen in my country, the vendor makes...

Mar 2024
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Director

Relationship, Product

I would like to see Medsynaptic have somewhere to register or send complaints. I don't have a name...

Mar 2024
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Director

Product

We are on the latest version of Medsynapse PACS, and it is very user-friendly, easy to open, and...

Mar 2024
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Director

Loyalty, Product

Medsynapse PACS is easy to use. In our facility, there were senior doctors there when we changed to...

Mar 2024
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Loyalty

We plan to buy the upgraded version of this product. There are some limitations with the version we...

Mar 2024
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Value

The vendor used to avoid charging extra, but right now, they charge a lot. When we make changes,...

Mar 2024
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Product

The system's 3D reconstruction ability is very nice.

Mar 2024
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Relationship

The vendor used to solve our problems remotely or send technicians to us when they were required to....

Mar 2024
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Value

We certainly get value from the money that we spend on the product. Medsynaptic is a good company,...

Mar 2024
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CEO/President

Relationship, Product

The system's stability, quick support, and user-friendly aspects are key factors that have allowed...

Feb 2024
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CEO/President

Loyalty, Product

The biggest change that Medsynapse is working on is getting the system supported in all browsers. I...

Feb 2024
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CEO/President

Product

I would like to see the vendor incorporate AI and 3D images into their solutions.

Feb 2024
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VP/Other Executive

Value

We can't ask the vendor for anything new without them charging us for it.

Feb 2024
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VP/Other Executive

Product

The product deals with images and reporting for radiologists, and it is straightforward most of the...

Feb 2024
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VP/Other Executive

Product

When people buy systems such as Medsynapse PACS, they perceive that they own the system and should...

Feb 2024
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