Medsynapse PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Operations, Product
There is some intimation related to version and patch release dates. We would like quarterly...
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Relationship, Product, Value
We like that the product is economical and user friendly. We have fewer errors with it compared to...
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Value
An opportunity for improvement is the product's compatibility with common browsers. The cost could...
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Relationship
The vendor's strength is their timely support. We like the product's performance.
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Product, Value
One difficulty we were facing was that CDs and USBs have been disabled in the systems in most...
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Loyalty, Product
The vendor added more features with the Chromium browser, and they have informed us that their new...
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Relationship
The vendor could improve in the coming year by providing a dedicated support center or call center....
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Product
The product doesn't need much customization, and if we do need customization, the vendor is ready to...
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Product
Medsynaptic's biggest opportunities would be an AI-based features enabler, automated and integrated...
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Loyalty, Relationship
The vendor's cycle from engineering to releasing is quite long. Their drive to migrate their...
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Loyalty
If the vendor delivers what they agreed for this year in terms of migrations, data management, and...
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Relationship, Product
I would like the vendor to focus on improving performance engineering, data management, and...
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Loyalty
Currently, Medsynaptic is in my long-term plans. But if my exploration gives me an alternative...
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Relationship
The vendor looks more at the relationship and not at money. At times, they ask for more money and...
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Loyalty, Product
I would definitely buy the product again. It manages our volume of studies effectively with a local...
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Product
Medsynapse PACS is a sturdy, user-friendly PACS for a busy radiology service. The application is...
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Product
The biggest opportunity for improvement is for advanced post-processing for cardiac and neuroimaging...
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Product
Medsynaptic has an excellent product. I'm very happy with this product. The product is really...
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Relationship
The vendor has a very good support team. The service is excellent. When we contact the vendor, they...
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Relationship
The vendor's greatest strength is their ease of operability and good support.
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Product
If the solution could integrate with other advanced software, that would be a big improvement.
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Operations, Product
I would want peers at other organizations to know about the ease of operability in this solution.
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Product
If the solution were able to do basic processing better, that would improve my experience. I would...
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Loyalty, Product
A few boxes weren't clicked according to my expectations. Since we started, we haven't received good...
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Relationship
We are very happy with the technical support that we have received. When required, the vendor will...
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Product
Medsynapse PACS is a very user-friendly system, and I am quite comfortable with it. I am reluctant...
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Product
Medsynaptic provides better products than their competitors, and they provide excellent service in...
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Operations, Value
For upgrades in Medsynapse PACS, I only have to go through a validation process, and the vendor’s...
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Relationship, Product
Medsynapse could have more frequent updates and more interactions with the radiologist team.
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Relationship
Medsynaptic's biggest strength is their support.
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Relationship
Medsynaptic's strengths are their support and responses.
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Product
Medsynaptic could share the latest trends and product updates with customers.
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Relationship, Product
Medsynaptic could improve the solution's mobility experience. We would also like to see more...
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Relationship, Product
Medsynaptic's strengths are their flexibility and availability to provide support. I like that the...
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Relationship, Product
We have an issue the vendor is still working on. In the past, we had a couple of issues, such as the...
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Relationship
The vendor’s support is okay, but we are expecting better output results on issues from them. There...
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Relationship, Product
Service and support are Medsynaptic's strengths. The product is robust with future-ready features....
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Relationship, Operations
To improve our experience, we would like the vendor to provide more timely upgrades.
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Relationship, Product
Support is the vendor's biggest strength. We like the product's ease of use.
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Operations
We need more extensive training for our radiographers especially. We may have several radiographers...
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Product
Wherever our end users are, they can view the images in their respective tables or workstations....
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Operations, Product
The product is user friendly. Even though we are lacking in training, anyone would be able to...
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Relationship
The vendor’s web support is fine when the support team can interact with us virtually, but the phone...
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Product, Value
The product is helping us a lot. Our patients are happy, and we are getting reports out on time. The...
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Value
Medsynaptic is not overcharging. The prices are reasonable.
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Operations
With training, the videos should be better. It would be best if we had in-person training. Our...
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Relationship
Medsynaptic could be more proactive. I would like them to contact me once a month.
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Relationship, Product
I like that Medsynapse PACS is user friendly. I would tell a peer about Medsynaptic’s reliability...
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Product
I have not seen any issues on the radiologist’s side of the product. The only issue comes with the...
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Product
We have not received any upgrades from the vendor in the last several years.
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Operations
The vendor did a train-the-trainer method, and now we train the people who need training.
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Relationship
Whenever we call Medsynaptic, they respond immediately. We don't have any issues with Medsynaptic’s...
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Product
Medsynapse PACS is suitable for us and the environment that we are in. For our purposes, everything...
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Product
Medsynapse PACS is browser based, so it is very easy to use for the end user.
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Operations
Medsynapse PACS is very easy to implement. During the implementation, the service engineers who were...
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Value
Medsynaptic has never charged for minor things, and they have very good service. Many companies will...
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Relationship, Product
The PACS is the main backbone of our facility. If Medsynapic PACS has a problem, things will shut...
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Relationship
If we have any problems, we call Medsynaptic directly. There is one-to-one contact. There is no...
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Product
We were one of the early adopters of Medsynapse PACS, but nowadays almost every facility like ours...
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Relationship, Product
Medsynaptic is updating things very fast. Whatever new things happen in my country, the vendor makes...
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Relationship, Product
I would like to see Medsynaptic have somewhere to register or send complaints. I don't have a name...
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Product
We are on the latest version of Medsynapse PACS, and it is very user-friendly, easy to open, and...
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Loyalty, Product
Medsynapse PACS is easy to use. In our facility, there were senior doctors there when we changed to...
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Loyalty
We plan to buy the upgraded version of this product. There are some limitations with the version we...
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Value
The vendor used to avoid charging extra, but right now, they charge a lot. When we make changes,...
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Product
The system's 3D reconstruction ability is very nice.
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Relationship
The vendor used to solve our problems remotely or send technicians to us when they were required to....
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Value
We certainly get value from the money that we spend on the product. Medsynaptic is a good company,...
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Relationship, Product
The system's stability, quick support, and user-friendly aspects are key factors that have allowed...
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Loyalty, Product
The biggest change that Medsynapse is working on is getting the system supported in all browsers. I...
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Product
I would like to see the vendor incorporate AI and 3D images into their solutions.
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Value
We can't ask the vendor for anything new without them charging us for it.
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Product
The product deals with images and reporting for radiologists, and it is straightforward most of the...
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Product
When people buy systems such as Medsynapse PACS, they perceive that they own the system and should...
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Product
During the past year, we have seen improvements in the reporting capabilities in Medsynapse PACS....
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Relationship, Product
We view Medsynaptic as a mentor and partner.
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Relationship, Product
As we grow, there is an ongoing need to manage the data storage. We had an experience where our...
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Relationship
I would like Medsynaptic to be proactive in terms of performance engineering on the large volume...
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Relationship, Product
Medsynapse PACS gives every medical professional the ability to access images and reports at the...
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Product
Medsynaptic needs to push toward browser independence. The solution is up to the mark, with this one...
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Relationship, Product
Medsynaptic has been an incredible partner. There have been consistent improvements on the platform...
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Product
We have come a long way with Medsynaptic. We can deliver PACS images on our internal application so...
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Relationship
Medsynaptic is honest and a very professional team. They don't tell you to your face, even if you...
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Relationship, Product
There is a delay in the vendor giving us what we need. They give us solutions, but since they aren't...
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Product
What I like about the product is that it is very simple to use. The UI is very good, and the viewer...
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Relationship
With issues and new integrations, Medsynaptic is very proactive. We can easily access services and...
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Product
The product is very user friendly, so our clinicians are very happy with it. With the current...
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Loyalty, Product
Right now, only a limited number of applications can be integrated with the cloud-based application....
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