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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Relationship

The training and feedback we received from Agfa HealthCare were poor. The vendor's decision-making...

Mar 2023
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Manager

Relationship

It seems that the individuals who work at Agfa HealthCare all got the same training, regardless of...

Mar 2023
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Manager

Service and Support

We would like the vendor to be more proactive in getting things done and moving our projects forward...

Mar 2023
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Manager

Functionality and Upgrades

The solution is pretty good for us; that is why it is still running. There are a lot of...

Mar 2023
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Manager

Service and Support

Agfa HealthCare’s support team has been pretty good. The team has mostly known what they have been...

Mar 2023
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Manager

Relationship

In the past, Agfa HealthCare was pretty good about their charges. That is not the case anymore. The...

Mar 2023
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Manager

Implementation and Training

Agfa HealthCare offers some training here and there. The training is hit and miss, but at least it...

Mar 2023
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Manager

Technology

We haven’t seen a lot of new technology from Agfa HealthCare. We are on an older version of the...

Mar 2023
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Manager

Functionality and Upgrades

We would like to see Agfa HealthCare improve the speed of the system. The one thing that is most...

Mar 2023
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Director

Future Outlook

The product is at the end of its life. The vendor is winding down their support of IMPAX. The...

Mar 2023
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Director

Interfacing and Integration

We haven’t had a great demand for training. The product is very mature, so we don't need training on...

Mar 2023
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Analyst/Coordinator

Future Outlook

Because of the cost of the next upgrade, we are going to have to do an RFP. We can't get much money...

Mar 2023
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Analyst/Coordinator

Relationship

In terms of the vendor’s vision, I am not sure where the vendor is going to go with their design.

Mar 2023
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Manager

Service and Support

Sometimes we get some inconsistent support. The support model has changed. We used to have...

Mar 2023
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Manager

Functionality and Upgrades

There is some disorganization when we get upgrades. Agfa Healthcare is putting a little more on the...

Mar 2023
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Manager

Implementation and Training

It seems like training is harder to get these days. Everything is virtual now; it is a struggle to...

Mar 2023
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Manager

Technology

IMPAX is a really good system, but it is glitchy. It is an old product, and our needs today are new....

Mar 2023
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Manager

Other Observations & Comments

I would recommend IMPAX, not that anyone is going to buy it because it is old, but it has worked...

Mar 2023
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Manager

Service and Support

We are moving to the vendor's new PACS, and that will be good for our organization. We have been...

Feb 2023
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Manager

Future Outlook

We have already started the implementation process to move from IMPAX to the newer Enterprise...

Feb 2023
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Physician

Technology

IMPAX is a very basic, old-fashioned system. It hasn’t changed a lot in the time we have used it....

Feb 2023
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Physician

Service and Support

IMPAX is an end-of-life product, so it no longer has any support or new developments.

Feb 2023
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Physician

Relationship

I see the vendor when they are selling something to me, but whenever I have a problem, I don't see them....

Feb 2023
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Physician

Future Outlook

We are moving away from IMPAX because it is an end-of-life product, and Agfa Healthcare has a new,...

Feb 2023
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Manager

Service and Support

The vendor hasn't made many improvements to IMPAX since the vendor's Enterprise Imaging product is...

Nov 2022
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Manager

Service and Support

Agfa HealthCare is a well-established vendor, and their development team is good. The product is...

Nov 2022
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Manager

Relationship

Agfa HealthCare comes and visits us to hear our feedback. IMPAX is fine.

Nov 2022
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Manager

ROI / Cost

Agfa HealthCare does not charge for every little thing. They follow our sales contract. We can...

Nov 2022
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Manager

Functionality and Upgrades

Agfa HealthCare helps us a lot with all the gaps that we have in radiology.

Nov 2022
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Manager

Relationship

We receive a lot of email communications from Agfa HealthCare about the services. They ask how the...

Nov 2022
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Physician

Functionality and Upgrades

The product's strengths are its simple operation and stability.

Sep 2022
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Physician

Technology

A connection with AI is a big opportunity for product improvement.

Sep 2022
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Physician

Relationship

Agfa Healthcare could offer better communication and not charge for everything.

Sep 2022
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Director

Lessons Learned

I cannot think of any of the vendor's strengths.

Sep 2022
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Director

Functionality and Upgrades

The vendor's opportunities for improvement include improving productivity and reducing complexity.

Sep 2022
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Director

ROI / Cost

Agfa HealthCare needs to change the licensing model to reduce cost and improve value. We need...

Sep 2022
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Director

Service and Support

The product is excellent. The staff is very knowledgeable and present in our region, and the service...

Sep 2022
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Director

Interfacing and Integration

The product has been stable and easy to use. It has been able to integrate our imaging equipment....

Sep 2022
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(0)
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Director

Other Observations & Comments

The product is already reaching the end of its life, and soon we will have to migrate to another product....

Sep 2022
||
(0)
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Director

Service and Support

In our many years with the product, we have received very good service from Agfa HealthCare and its...

Sep 2022
||
(0)
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Director

Service and Support

I would love support in our language so that the vendor's people could solve our problems and be...

Aug 2022
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(0)
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Analyst/Coordinator

Relationship

We can call the vendor and have a good talk, but then most of the time, it seems as though the...

Aug 2022
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Analyst/Coordinator

Technology

IMPAX works fine and is simple to use, but the system is old, so there are things that we can't do....

Aug 2022
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Analyst/Coordinator

Service and Support

The support people at Agfa have more knowledge about IMPAX than they have about Agfa’s other...

Aug 2022
||
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Analyst/Coordinator

Relationship

We used to have someone from Agfa that would visit us a lot, and that person was a good resource....

Aug 2022
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Analyst/Coordinator

ROI / Cost

Though Agfa avoids charging us extra fees, sometimes the price is very high when the vendor charges...

Aug 2022
||
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Manager

Other Observations & Comments

We would need to upgrade to the vendor's Enterprise Imaging platform to see any improvement.

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

The overall architecture of IMPAX is suboptimal.

Aug 2022
||
(0)
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Director

Technology

We are almost at the end of the line with the product. There is at least one more upgrade that we...

Jul 2022
||
(0)
 Thank you  Helpful

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Director

ROI / Cost

IMPAX is a stable system. It is user friendly. The system does what it needs to do. The vendor is...

Jul 2022
||
(0)
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 or  to see details.

Director

Service and Support

Agfa HealthCare has said that they are giving us their best efforts in terms of support. I think the...

Jul 2022
||
(0)
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Director

Relationship

There has been a huge improvement with the vendor's service since our service manager started. Our...

Jul 2022
||
(0)
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Director

Relationship

There has been a change in the vendor's sales area. Now, the vendor's focus isn't just on sales....

Jul 2022
||
(0)
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Director

Relationship

It would be helpful if Agfa HealthCare were up front with us about the system. Too often, Agfa...

Jul 2022
||
(0)
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Director

ROI / Cost

Compared to what I pay, the value of Agfa’s system is pretty high. It is a simple, easy-to-use system....

Jul 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

When we looked at systems, we looked at the AI and business intelligence data analytics tools that...

Jul 2022
||
(0)
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Director

Relationship

Agfa's sales team is good. I have known our salesperson for a long time. They are kind and...

Jul 2022
||
(0)
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Director

Future Outlook

We are replacing IMPAX. We planned to upgrade to one of the vendor's other systems, but when we...

Jul 2022
||
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Manager

Functionality and Upgrades

Our last upgrade went the way Agfa HealthCare said it was going to go. Every issue we had was on our...

Jul 2022
||
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Manager

Technology

IMPAX is a great PACS, but it is obsolete and at the end of its life, and we need new technology. We...

Jul 2022
||
(0)
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Manager

Service and Support

Agfa HealthCare is very good at responding to service calls. Agfa HealthCare answers straightaway....

Jul 2022
||
(0)
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Manager

ROI / Cost

Agfa HealthCare is very clear on what they charge for; the pricing is very transparent. If we called...

Jul 2022
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Manager

Implementation and Training

In the beginning, the vendor did training for all the staff in the hospital as well as specialized...

Jun 2022
||
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Manager

Functionality and Upgrades

We like the speech recognition feature in the system. When the doctors want to write reports, they...

Jun 2022
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Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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