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IMPAX (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Culture, Value

AGFA HealthCare's prices are a bit on the higher side for the things that the vendor provides. I...

Oct 2024
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Manager

Operations, Product

IMPAX's strengths are stability and redundancy. Those things have been built into the system. The...

Oct 2024
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Manager

Culture, Loyalty

We had a meeting with AGFA HealthCare about doing more with them, but we were not impressed by what...

Oct 2024
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Manager

Relationship

AGFA HealthCare's weakness is that their customer service isn't always the greatest. They have...

Oct 2024
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Manager

Loyalty, Relationship

We are considering leaving AGFA HealthCare because AGFA HealthCare is a terrible supplier. The...

Aug 2024
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Director

Culture

AGFA HealthCare is trying their best, but sometimes we face issues with the contract. Not everything...

Jun 2024
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Director

Operations

AGFA HealthCare is better at training than other vendors we have, but I need clear videos that we...

Jun 2024
||
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Director

Product

We have a national platform for exchanging data. There are standards to meet this kind of...

Jun 2024
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Director

Relationship

We have no issues regarding AGFA HealthCare’s support. The support is there 24/7, and they try to...

Jun 2024
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Manager

Relationship, Operations, Product

AGFA HealthCare is very supportive. Our PACS is very antiquated, but I can't really say that is the...

Jun 2024
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Manager

Product

There is no need for AI in IMPAX because AGFA HealthCare already uses speech recognition.

Jun 2024
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Analyst/Coordinator

Relationship

AGFA HealthCare's support is really good. They fulfill 99% of the service agreements.

Apr 2024
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Analyst/Coordinator

Relationship, Product

I believe AGFA HealthCare could work on the analytics side. We would benefit greatly from seeing...

Apr 2024
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Manager

Product

We are pretty satisfied with IMPAX, even though the product is outdated. Recommending IMPAX would be...

Mar 2024
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Manager

Relationship

Since the vendor has a new solution, they don't really support IMPAX anymore. However, when we need...

Mar 2024
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
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The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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