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User Commentary
Product
We are pretty satisfied with IMPAX, even though the product is outdated. Recommending IMPAX would be...
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Relationship
Since the vendor has a new solution, they don't really support IMPAX anymore. However, when we need...
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Product, Product
The findings client is good; it is expandable with plug-ins. I like the connection of subsystems.
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Product, Product
The AI interface is the biggest opportunity for product improvement.
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Relationship
I never meet with AGFA HealthCare, and I meet with most other vendors at least a couple of times a year....
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Loyalty
We are seeing some performance degradation with IMPAX, and we don't believe that will be fixed until...
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Loyalty
Our people are looking forward to things being faster with AGFA HealthCare’s new system.
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Loyalty
If we were to replace our PACS here, we would have to go out to do an RFP, and I cannot guarantee...
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Relationship
We haven't had a lot of interaction with AGFA HealthCare. We haven't had anything substantial. There...
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Product
AGFA HealthCare’s PACS, tools, installation, and the setup of user-specific tools and workflows are...
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Operations
I would tell someone looking into AGFA HealthCare that they have a good-quality implementation team....
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Culture, Relationship
Our relationship with AGFA HealthCare is following the status quo. I can't see anything changing in...
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Operations
IMPAX does what it is meant to do, but it is quite specialized. The last time we did an upgrade, it...
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Relationship, Value
In terms of support, AGFA HealthCare’s people go straight to it. Their response is usually pretty...
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Culture, Relationship
The partnership with the vendor is mostly transactional. There has been a definite push to upgrade...
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Loyalty, Loyalty
AGFA HealthCare has no new technology for IMPAX. We are leaving IMPAX because it is at the end of...
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Loyalty, Relationship
We have been consolidating to Agfa. We have moved some facilities onto Agfa's software, and they are...
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Loyalty
We are considering moving to Agfa HealthCare's enterprise imaging platform instead of upgrading to...
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Relationship, Product
We haven't had an issue with Agfa HealthCare not doing what they say they will do in the marketplace...
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Culture, Relationship
Our region has a smaller market, and fewer sales happen here. There are a limited number of...
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Culture, Value
Agfa HealthCare has been good. We have good contracts with the vendor, and they certainly don't...
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Product
We are on an older version of the product, but the level of standards with regard to the VNA isn’t...
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Culture, Operations
When we did the implementation, things were left out. We had to price things afterward, and there...
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Relationship
Agfa HealthCare now sends me a detailed regular report on everything because I was left in the dark...
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Loyalty, Product
As long as everything is being done and all the checks and balances are working in the background,...
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Loyalty
It is not Agfa HealthCare's fault that IMPAX is antiquated. It is not meeting our needs right now,...
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Product
We use voice recognition software that is built into IMPAX. That feature broke a while back. It is...
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Relationship, Operations
Sometimes when things go down on-site, Agfa HealthCare does not do proactive things. I had to put...
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Relationship
Agfa HealthCare provides good support for us. I like the vendor’s local team, which is who I deal...
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Relationship, Product
IMPAX is not particularly modern technology. There could be improvements in terms of how it...
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Product
There are positives with IMPAX. People are mostly pretty happy with how they use the solution.
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Relationship
The executives are involved, but they are almost too involved in some of the operational things. I...
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Culture
There has been a fairly high turnover in a particular position in the sales team in our area, and...
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Relationship
Agfa HealthCare's people are professional and have good dispositions. They are also available 24/7....
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Product, Value
The product is missing the ability to change radiologists' workflows. We are also missing the...
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Relationship, Product
We have done minor upgrades to the product, and we have encountered some issues. One issue is that...
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Relationship
We don't receive any executive involvement from Agfa HealthCare. That is disappointing.
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Product
IMPAX and our PACS are supposedly integrated, but there are a lot of pain points in their interface....
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Product
Our main problem with IMPAX is that we run out of Agfa HealthCare's support hours. There are some...
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