IMPAX (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Relationship, Operations, Product

AGFA HealthCare is very supportive. Our PACS is very antiquated, but I can't really say that is the...

Jun 2024
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Manager

Product

There is no need for AI in IMPAX because AGFA HealthCare already uses speech recognition.

Jun 2024
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Analyst/Coordinator

Relationship

AGFA HealthCare's support is really good. They fulfill 99% of the service agreements.

Apr 2024
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Analyst/Coordinator

Relationship, Product

I believe AGFA HealthCare could work on the analytics side. We would benefit greatly from seeing...

Apr 2024
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Manager

Product

We are pretty satisfied with IMPAX, even though the product is outdated. Recommending IMPAX would be...

Mar 2024
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Manager

Relationship

Since the vendor has a new solution, they don't really support IMPAX anymore. However, when we need...

Mar 2024
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Director

Product, Product

The findings client is good; it is expandable with plug-ins. I like the connection of subsystems.

Mar 2024
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Director

Product, Product

The AI interface is the biggest opportunity for product improvement.

Mar 2024
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CIO

Relationship

I never meet with AGFA HealthCare, and I meet with most other vendors at least a couple of times a year....

Mar 2024
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CIO

Loyalty

We are seeing some performance degradation with IMPAX, and we don't believe that will be fixed until...

Mar 2024
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CIO

Loyalty

Our people are looking forward to things being faster with AGFA HealthCare’s new system.

Mar 2024
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Analyst/Coordinator

Loyalty

If we were to replace our PACS here, we would have to go out to do an RFP, and I cannot guarantee...

Mar 2024
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Analyst/Coordinator

Relationship

We haven't had a lot of interaction with AGFA HealthCare. We haven't had anything substantial. There...

Mar 2024
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Analyst/Coordinator

Product

AGFA HealthCare’s PACS, tools, installation, and the setup of user-specific tools and workflows are...

Mar 2024
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Analyst/Coordinator

Operations

I would tell someone looking into AGFA HealthCare that they have a good-quality implementation team....

Mar 2024
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CIO

Culture, Relationship

Our relationship with AGFA HealthCare is following the status quo. I can't see anything changing in...

Jan 2024
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CIO

Operations

IMPAX does what it is meant to do, but it is quite specialized. The last time we did an upgrade, it...

Jan 2024
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CIO

Relationship, Value

In terms of support, AGFA HealthCare’s people go straight to it. Their response is usually pretty...

Jan 2024
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CIO

Culture, Relationship

The partnership with the vendor is mostly transactional. There has been a definite push to upgrade...

Jan 2024
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Physician

Loyalty, Loyalty

AGFA HealthCare has no new technology for IMPAX. We are leaving IMPAX because it is at the end of...

Jan 2024
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CIO

Loyalty, Relationship

We have been consolidating to Agfa. We have moved some facilities onto Agfa's software, and they are...

Jun 2023
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COO

Loyalty

We are considering moving to Agfa HealthCare's enterprise imaging platform instead of upgrading to...

Jun 2023
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COO

Relationship, Product

We haven't had an issue with Agfa HealthCare not doing what they say they will do in the marketplace...

Jun 2023
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COO

Culture, Relationship

Our region has a smaller market, and fewer sales happen here. There are a limited number of...

Jun 2023
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COO

Culture, Value

Agfa HealthCare has been good. We have good contracts with the vendor, and they certainly don't...

Jun 2023
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COO

Product

We are on an older version of the product, but the level of standards with regard to the VNA isn’t...

Jun 2023
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