All Categories chevron icon Global Solutions chevron icon Global (Non-US) chevron icon PACS (Global)

IMPAX (Global) Commentary
Filtered view: All

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
Canada PACS 2024:
Market Volatility Heightens as Organizations Look to Improve Their Experience
March 2024
View Report
Europe PACS 2022: Technology & Partnership Crucial in Evolving Market
View Report
Middle East & Africa PACS 2022: Which Vendors Meet Customer Expectations?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Culture, Value

AGFA HealthCare's prices are a bit on the higher side for the things that the vendor provides. I...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

IMPAX's strengths are stability and redundancy. Those things have been built into the system. The...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

We had a meeting with AGFA HealthCare about doing more with them, but we were not impressed by what...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare's weakness is that their customer service isn't always the greatest. They have...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We are considering leaving AGFA HealthCare because AGFA HealthCare is a terrible supplier. The...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

AGFA HealthCare is trying their best, but sometimes we face issues with the contract. Not everything...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

AGFA HealthCare is better at training than other vendors we have, but I need clear videos that we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have a national platform for exchanging data. There are standards to meet this kind of...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have no issues regarding AGFA HealthCare’s support. The support is there 24/7, and they try to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

AGFA HealthCare is very supportive. Our PACS is very antiquated, but I can't really say that is the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There is no need for AI in IMPAX because AGFA HealthCare already uses speech recognition.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

AGFA HealthCare's support is really good. They fulfill 99% of the service agreements.

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

I believe AGFA HealthCare could work on the analytics side. We would benefit greatly from seeing...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are pretty satisfied with IMPAX, even though the product is outdated. Recommending IMPAX would be...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Since the vendor has a new solution, they don't really support IMPAX anymore. However, when we need...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The findings client is good; it is expandable with plug-ins. I like the connection of subsystems.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The AI interface is the biggest opportunity for product improvement.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I never meet with AGFA HealthCare, and I meet with most other vendors at least a couple of times a year....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We are seeing some performance degradation with IMPAX, and we don't believe that will be fixed until...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Our people are looking forward to things being faster with AGFA HealthCare’s new system.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

If we were to replace our PACS here, we would have to go out to do an RFP, and I cannot guarantee...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We haven't had a lot of interaction with AGFA HealthCare. We haven't had anything substantial. There...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

AGFA HealthCare’s PACS, tools, installation, and the setup of user-specific tools and workflows are...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I would tell someone looking into AGFA HealthCare that they have a good-quality implementation team....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

Our relationship with AGFA HealthCare is following the status quo. I can't see anything changing in...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

IMPAX does what it is meant to do, but it is quite specialized. The last time we did an upgrade, it...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

In terms of support, AGFA HealthCare’s people go straight to it. Their response is usually pretty...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

The partnership with the vendor is mostly transactional. There has been a definite push to upgrade...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

AGFA HealthCare has no new technology for IMPAX. We are leaving IMPAX because it is at the end of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Performance
KLAS article icon
Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
KLAS article icon
Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​