IMPAX (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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CIO

Culture, Relationship

Our relationship with AGFA HealthCare is following the status quo. I can't see anything changing in...

Jan 2024
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CIO

Operations

IMPAX does what it is meant to do, but it is quite specialized. The last time we did an upgrade, it...

Jan 2024
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CIO

Relationship, Value

In terms of support, AGFA HealthCare’s people go straight to it. Their response is usually pretty...

Jan 2024
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CIO

Culture, Relationship

The partnership with the vendor is mostly transactional. There has been a definite push to upgrade...

Jan 2024
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Physician

Loyalty, Loyalty

AGFA HealthCare has no new technology for IMPAX. We are leaving IMPAX because it is at the end of...

Jan 2024
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CIO

Loyalty, Relationship

We have been consolidating to Agfa. We have moved some facilities onto Agfa's software, and they are...

Jun 2023
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COO

Loyalty

We are considering moving to Agfa HealthCare's enterprise imaging platform instead of upgrading to...

Jun 2023
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COO

Relationship, Product

We haven't had an issue with Agfa HealthCare not doing what they say they will do in the marketplace...

Jun 2023
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COO

Culture, Relationship

Our region has a smaller market, and fewer sales happen here. There are a limited number of...

Jun 2023
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COO

Culture, Value

Agfa HealthCare has been good. We have good contracts with the vendor, and they certainly don't...

Jun 2023
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COO

Product

We are on an older version of the product, but the level of standards with regard to the VNA isn’t...

Jun 2023
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Manager

Culture, Operations

When we did the implementation, things were left out. We had to price things afterward, and there...

May 2023
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Manager

Relationship

Agfa HealthCare now sends me a detailed regular report on everything because I was left in the dark...

May 2023
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Manager

Loyalty, Product

As long as everything is being done and all the checks and balances are working in the background,...

May 2023
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Manager

Loyalty

It is not Agfa HealthCare's fault that IMPAX is antiquated. It is not meeting our needs right now,...

May 2023
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Manager

Product

We use voice recognition software that is built into IMPAX. That feature broke a while back. It is...

May 2023
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Manager

Relationship, Operations

Sometimes when things go down on-site, Agfa HealthCare does not do proactive things. I had to put...

May 2023
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Director

Relationship

Agfa HealthCare provides good support for us. I like the vendor’s local team, which is who I deal...

May 2023
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Director

Relationship, Product

IMPAX is not particularly modern technology. There could be improvements in terms of how it...

May 2023
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Director

Product

There are positives with IMPAX. People are mostly pretty happy with how they use the solution.

May 2023
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Director

Relationship

The executives are involved, but they are almost too involved in some of the operational things. I...

May 2023
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Director

Culture

There has been a fairly high turnover in a particular position in the sales team in our area, and...

May 2023
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Analyst/Coordinator

Relationship

Agfa HealthCare's people are professional and have good dispositions. They are also available 24/7....

Apr 2023
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Director

Product, Value

The product is missing the ability to change radiologists' workflows. We are also missing the...

Apr 2023
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Director

Relationship, Product

We have done minor upgrades to the product, and we have encountered some issues. One issue is that...

Apr 2023
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Director

Relationship

We don't receive any executive involvement from Agfa HealthCare. That is disappointing.

Apr 2023
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Director

Product

IMPAX and our PACS are supposedly integrated, but there are a lot of pain points in their interface....

Apr 2023
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Director

Product

Our main problem with IMPAX is that we run out of Agfa HealthCare's support hours. There are some...

Apr 2023
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Manager

Operations

The training and feedback we received from Agfa HealthCare were poor. The vendor's decision-making...

Mar 2023
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Manager

Relationship, Operations

It seems that the individuals who work at Agfa HealthCare all got the same training, regardless of...

Mar 2023
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Manager

Relationship

We would like the vendor to be more proactive in getting things done and moving our projects forward...

Mar 2023
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Manager

Operations

The solution is pretty good for us; that is why it is still running. There are a lot of...

Mar 2023
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Manager

Relationship

Agfa HealthCare’s support team has been pretty good. The team has mostly known what they have been...

Mar 2023
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Manager

Value

In the past, Agfa HealthCare was pretty good about their charges. That is not the case anymore. The...

Mar 2023
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Manager

Operations

Agfa HealthCare offers some training here and there. The training is hit and miss, but at least it...

Mar 2023
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Manager

Product

We haven’t seen a lot of new technology from Agfa HealthCare. We are on an older version of the...

Mar 2023
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Manager

Product

We would like to see Agfa HealthCare improve the speed of the system. The one thing that is most...

Mar 2023
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Director

Loyalty

The product is at the end of its life. The vendor is winding down their support of IMPAX. The...

Mar 2023
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Director

Operations, Product

We haven’t had a great demand for training. The product is very mature, so we don't need training on...

Mar 2023
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Analyst/Coordinator

Loyalty, Value

Because of the cost of the next upgrade, we are going to have to do an RFP. We can't get much money...

Mar 2023
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Analyst/Coordinator

Loyalty

In terms of the vendor’s vision, I am not sure where the vendor is going to go with their design.

Mar 2023
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Manager

Relationship

Sometimes we get some inconsistent support. The support model has changed. We used to have...

Mar 2023
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Manager

Relationship

There is some disorganization when we get upgrades. Agfa Healthcare is putting a little more on the...

Mar 2023
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Manager

Operations

It seems like training is harder to get these days. Everything is virtual now; it is a struggle to...

Mar 2023
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Manager

Product

IMPAX is a really good system, but it is glitchy. It is an old product, and our needs today are new....

Mar 2023
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Manager

Loyalty, Product

I would recommend IMPAX, not that anyone is going to buy it because it is old, but it has worked...

Mar 2023
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Manager

Loyalty

We are moving to the vendor's new PACS, and that will be good for our organization. We have been...

Feb 2023
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Manager

Loyalty

We have already started the implementation process to move from IMPAX to the newer Enterprise...

Feb 2023
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