Merge PACS (Non-US)
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physicist

Relationship

IBM Watson Health has a reliable product with strong professional services.

Apr 2022
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Physicist

Other Observations & Comments

We would like to have a stronger project manager from IBM Watson Health. In terms of changes that we...

Apr 2022
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Analyst/Coordinator

Service and Support

One of the vendor's biggest strengths is how fast their support people are at replying to us in...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to see more intuitive configurations and user preference settings in the system.

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Merge PACS is quite robust, and it has had very few outages.

Apr 2022
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Director

Service and Support

The vendor's biggest strengths are their technical support teams and their US-based architecture and...

Apr 2022
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Director

Functionality and Upgrades

I would like to see improvements to the system's multi-selection functionality. I would also like to...

Apr 2022
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Director

Service and Support

I would like the vendor to increase their EMEA support team's abilities in order to reduce...

Apr 2022
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Director

Functionality and Upgrades

Having a volumetric lung measurement option within the solution's diagnostic viewer would bring the...

Apr 2022
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Director

Service and Support

The vendor committed to deploying workflow efficiencies, but those enhancements haven't been forthcoming....

Apr 2022
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