Merge Universal Viewer (Image Exchange) Commentary
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Subject Expert
Monique Rasband
SRU Manager
Commentary Summary
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User Commentary
Relationship
I have been very happy with the web support we have received from Merative. Merative is really good....
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Operations, Product
Merge Universal Viewer is basically just the web version of our PACS. It is pretty easy to use. We...
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Operations
We could do a little better on our training with Merge Universal Viewer. I prefer hands-on meetings....
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Value
It would be nice if we were a hub organization, but I don't think we want to pay that cost. We are...
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Product
It is easy to import images with Merge Universal Viewer because it looks at our enterprise archive...
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Product
I would like Merative to improve the share function for larger studies and to make that process a...
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Product
Merge Universal Viewer is all tied into one. So, we use the service as a backup. If other, more...
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Operations
I can't recall whether we have ever received training on Merge Universal Viewer, even when we did an...
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Product
We have had some good successes with Merge Universal Viewer. Merative continues to add useful...
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Product
We do a lot of image exchange with other facilities, whether we are sending studies to them or...
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Loyalty
We have not used the image exchange features as well as we could have. In the past, we used the...
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Operations, Product
I like that Merge Universal Viewer is somewhat easy to use for our internal staff when reconciling...
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Loyalty, Product
One of the downfalls that I have noticed with Merge Universal Viewer is that if a patient has...
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Loyalty, Value
We are moving away from this application. The support is probably the biggest reason. The burden of...
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Loyalty, Value
It has been a while since I have seen something new that has excited me about the Merge Universal...
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Loyalty
We have not seen a lot of innovation from Merative when it comes to the iConnect image exchange...
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Product
The universal viewer part of the product is basically a web version of Merge PACS, and the universal...
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Product
I would like to see a little more integration in the product’s work list, but I'm not complaining...
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Relationship
The vendor’s support team is awesome. I can call in, or if I have a ticket, there is usually a...
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Relationship
I have a lot of trust in Merative. We have a long-standing relationship. The people from Merative...
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Loyalty
We are leaving Merge Universal Viewer because our organization wants us to use their preferred...
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Product
Overall, our experience with Merge Universal Viewer is good.
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Loyalty, Product
We utilize Merge Universal Viewer and the iConnect piece for image exchange, but Merge Universal...
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Loyalty, Product
I see a big opportunity for Merge Healthcare if they want to step into the image exchange business...
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