Micromedex Commentary
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Subject Expert
Jeffrey Allan
Associate Engagement Partner
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User Commentary
Product
Having the ability to search by individual drug ingredients, in addition to searching by product...
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Relationship, Operations, Product
The process for using the on-premises version is sometimes difficult from an IT perspective in terms...
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Operations
We have been using Micromedex for a long time, but the vendor has highly knowledgeable people who...
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Culture, Relationship
Because the company has been sold and purchased quite a number of times recently, there has been...
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Product
To better meet our needs, there are improvements needed in little things for Micromedex. Although...
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Product
What I like about Micromedex is its comprehensiveness.
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Culture, Product
Merative has a free cell phone app that the doctors, nurses, and pharmacists could get if they...
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Loyalty, Product
Merative comes out with some new things every so often, but nothing much changes in the reference...
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Operations
Merative’s training program is pretty good. The new clinicians who are just coming into the practice...
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Relationship
Merative’s partnership is pretty good. They reach out even though I don't sign the bill. They reach...
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Product
My clinicians would be pretty upset if Micromedex didn't work all of a sudden. I don't know what...
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Relationship
Merative’s support people are great. Their support is on top of things anytime I ask for anything....
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Operations
I wasn't aware of any training modules. Merative could let us know where we can access the...
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Relationship
I haven't had any issues or challenges where I have had to reach out to the vendor. If anything, we...
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Loyalty
Micromedex has been very helpful. We did not consider other solutions because we only use Micromedex...
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Product
Micromedex’s competitor seems to be the resource most physicians prefer to use. There is a...
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Product
One feature I really appreciated that Merative no longer offers in Micromedex was an emergency drug...
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Product
Micromedex has quite a bit of information available with a strong depth of content, and it is easy...
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Loyalty, Product
My understanding is that we just have the software, so there was really no implementation of...
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Value
There is a hefty price tag with Micromedex, but Merative is not charging for every little thing. We...
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Product
Merative could improve by improving the solution's interoperability with our EHR.
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Relationship
I have only ever had to contact Merative’s support people once, and they took care of the problem...
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Product
Micromedex works as the vendor advertises. It is very simple to use. Merative just redesigned...
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Loyalty
I don't know that we are perfectly satisfied, but we have been very satisfied with Micromedex. We...
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Value
Micromedex is a very reasonably priced product. It is very affordable for what we get. It has...
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Loyalty, Product
Merative is getting there, but there are still some improvements that they need to make in...
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Relationship
Merative's customer service has been great. Our representative is really good and responsive. Even...
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Loyalty
I am sure we will be paying a lot of money for Micromedex, but the system is worth it. We don't have...
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Relationship
Of all of the vendors we deal with, Merative is probably one of the best to work with. I don't even...
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Operations, Product
Users need to know how to read and navigate the actual drug information in advance for the product...
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Product, Value
Merative has had a lot of new features. So I would give them a perfect score on delivering new...
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Culture
We were able to negotiate a very good contract with the vendor.
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Product
Any organization with a patient population like ours that is going to be a little more complicated...
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Relationship
The good thing is that there haven't been any potential problems. I'm going to assume that Merative...
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Relationship
Merative has been very responsive. I have no criticisms about their support. They have just been...
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Product
I don't think that we have had any problems with Micromedex. For specific medications, Micromedex is...
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Product
Micromedex does what it is intended to do. I do like the ability to use the apps in Micromedex and...
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Operations, Product
Upgrades look pretty seamless from my view. I didn't even know Merative updated Micromedex. One of...
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Product
We have another program that provides drug information and also disease state information. The piece...
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Product
Micromedex helps with IV compatibility and drug identification. It is also our one source for...
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Relationship
Merative is a big vendor, but I have had plenty of opportunities to interact with them, whether in...
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Product
Merative is always trying to evolve and stay relevant, like with their recent work in AI. They are...
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Product
Micromedex has always been a solid tertiary drug reference solution that supports our daily...
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Relationship
The vendor’s phone support is great when I need it, but I don't need it very often. I have gotten...
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Relationship
The vendor is easy to work with. I do a regular call with my representative. We go over any issues...
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Product
The system is fully integrated with our EHR, and that is all we need it to do. The only issue we...
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Product
The vendor pretty much handles everything. There is nothing I need to do. The system is pretty much...
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Product
As part of our subscription, our clinicians get access to Micromedex as a mobile version on their...
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Product
I don't really think I need to recommend the vendor. I think most hospital pharmacies use...
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Product
Sometimes if we try to type a drug name that we are looking up and we don't type the whole name and...
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Relationship, Product
The vendor just came out with an AI solution that they have incorporated into their software, where...
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Operations
The vendor doesn't do much training. They train me and my trainers, and that is just about the limit....
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Loyalty, Product
I think we would buy the system again. It is integrated with our EHR, and we use it routinely for...
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Product
Many of our pharmacists notice that there is a lag in loading the information that we need. The...
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Culture, Relationship
I haven't been disappointed in terms of asking the support people a question and having them get...
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Product
Micromedex is packaged, just like many electronic ecosystems. For example, if someone goes to Apple,...
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Product
In another system, users can put charts. That is extremely helpful because there is lots of drug...
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Product
The system is pretty easy to use as long as there is no lag, but the product functionality is a...
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Product
I actually prefer Merative’s competitor’s system. I came from a hospital that used the competitor’s...
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Product
The information is hard to pick up immediately. Pharmacists are asked questions, and reading...
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Value
Micromedex is a very expensive drug-information system. A lot of people are trying to evaluate...
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Operations, Product
I don’t see much training from Merative. We would like print screens and examples of things that...
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Product
The navigation in Micromedex is a little more difficult than the navigation in some of the other...
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Product
Sometimes, for more complex things, we do have to go out to other resources instead of using Micromedex....
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Product
Micromedex’s strengths are its ease of use and concise information. I can’t think of any weaknesses....
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Product
I would like Micromedex to be integrated with our medication administration record within our EMR...
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Product
Merative has developed new technology; we may not be using some of it.
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Value
Micromedex is part of driving tangible outcomes for us, but it is not always the whole thing. It...
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Loyalty, Product
Along with Micromedex, we have a third-party drug database, and in reviewing all our medication...
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Relationship
Merative's patient- or customer-facing materials are usually a little lengthy and a little more...
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Relationship, Operations
Merative offers full support with their training. It has been a little while since we have...
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Loyalty, Product
Merative is working on the ease of use. They had some challenges when they were IBM, and the IBM...
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Relationship
Merative has had a change in ownership over the last few years, and some newer customers have lost...
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Loyalty, Product
I like the comprehensiveness of the drug information provided in Micromedex. The solution provides...
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Product, Value
Micromedex is a web-based application, so the upgrades are transparent.
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Product
Micromedex has a very complex set of modules and databases. The ease of use for experienced...
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Loyalty
One comment I would make about Merative is that we are leaning into the company. We are really...
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Product, Value
The strength of Micromedex is the quality of the data. That is where the money in that company lies....
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Loyalty
To stay competitive in the marketplace with AI, Merative has to sign some deals and change their...
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Loyalty, Product
I haven't seen the new technology for Micromedex. Merative has shown it to me, but they haven't...
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Relationship
I would classify our relationship with vendors into two different categories. We have partners, and...
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Value
Merative is very cost-effective and reasonable with their pricing. Merative has been incredibly supportive....
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Commentary Summary
Comment Type Breakout