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Micromedex Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Micromedex was cheaper than another solution we have, so that offsets it a little because we did...
Merative has gotten their team together, and they communicate with us. We give them feedback, we...
We've given Merative a lot of feedback, and they listen, but they are slow to react. They set up...
I'd like to see more proactive communication from the vendor telling me what's coming. I might not...
Sometimes, when we are looking up medications in Micromedex, it takes me more clicks to get to the...
In the past, Micromedex used to have a much more robust toxicology section and overdose section....
When it comes to recommendations, if we're just speaking of Micromedex and not bundling it with...
We have had discussions with our higher-ups about the long-term vision for the pharmacy division I'm...
I don't see the vendor's subscription costs, but I know that there's a lot of discussion about...
The overall reason that we switched to Micromedex was that it was significantly cheaper. I think...
I've only had to put in one ticket about connectivity, and Merative got back to me, but they didn't...
I haven't heard anything recently from Merative about them incorporating a lot of AI or other new...
Our providers love and are happy and content with Micromedex. We tried switching to something else,...
There have been some issues with Micromedex not working for providers, but there haven't been too...
Micromedex is a great solution for our pharmacists. So I'm not a subject matter expert on pharmacy...
We don't have issues with Micromedex, so there's no need for support. Merative does a great job with...
With Micromedex, we haven't changed the platform we've had. I'm not sure whether there are other...
Merative has redone their offering and their platform. They seem to be working on enhancing and...
We don't really get much partnership from Merative. We get emails occasionally, but I haven't talked...
Merative keeps our discharge instructions and everything up to date, and we also use them for our...
We have Micromedex integrated with our discharge instructions. It is integrated so that we can just...
We are really satisfied with Micromedex. The staff members love the ease of the medication search...
Micromedex is a good company to work with. They do the evidence-based review for us. The medication...
There has been talk about researching other solutions for discharge instructions. Micromedex may or...
Micromedex has become way more user friendly than it used to be. Previously, it was a little too...
We're in the process of deciding whether we are going to stop using Micromedex.
We're trying to optimize the use of Micromedex for our formulary, specifically for our hospital site...
The quick view in Micromedex is more of a condensed view of the clinical information, and then you...
Merative is embracing AI and trying to develop their own AI capabilities. From the examples we've...
I've reached out to Merative multiple times for support with formulary management. I was looking for...
What I really like about Micromedex is the information and how in depth it can be for pharmacy...
Merative is good about responding in a timely manner. There was one situation in particular with...
The overall interface of Micromedex seems a little outdated and can be hard to navigate at times. I...
Overall, the cost structure of Micromedex is less expensive and more affordable than another system....
I have toyed a little with the AI in Micromedex. I didn't see the benefit in that tool. I'm not sure...
We have had Micromedex in a couple of different iterations with a couple of different companies....
Merative is pretty good. They have gone through a couple of changes because they were previously...
There is a mobile app for Micromedex. As a frontline pharmacist, it is really helpful working in the...
One of the pros of Micromedex is its comprehensive nature. But sometimes just looking at the toolbar...
Our representatives from Merative do a great job of periodically reaching out to us about training...
The drug information sector of Micromedex is very comprehensive compared to some other drug...
One thing I appreciate about non-Micromedex services is that I have the ability to quickly use...
I like the drug interaction tool in Micromedex. It is really helpful to be able to put in our...
Our relationship with Merative has been good. I know who to contact, and if I have a need, I reach...
What I like about Micromedex is that it seems like it has a little more detail where we need it from...
Having the ability to search by individual drug ingredients, in addition to searching by product...
The process for using the on-premises version is sometimes difficult from an IT perspective in terms...
We have been using Micromedex for a long time, but the vendor has highly knowledgeable people who...
Because the company has been sold and purchased quite a number of times recently, there has been...
To better meet our needs, there are improvements needed in little things for Micromedex. Although...
What I like about Micromedex is its comprehensiveness.
Merative has a free cell phone app that the doctors, nurses, and pharmacists could get if they...
Merative comes out with some new things every so often, but nothing much changes in the reference...
Merative’s training program is pretty good. The new clinicians who are just coming into the practice...
Merative’s partnership is pretty good. They reach out even though I don't sign the bill. They reach...
My clinicians would be pretty upset if Micromedex didn't work all of a sudden. I don't know what...
Merative’s support people are great. Their support is on top of things anytime I ask for anything....
I wasn't aware of any training modules. Merative could let us know where we can access the...
I haven't had any issues or challenges where I have had to reach out to the vendor. If anything, we...
Micromedex has been very helpful. We did not consider other solutions because we only use Micromedex...
Micromedex’s competitor seems to be the resource most physicians prefer to use. There is a...
One feature I really appreciated that Merative no longer offers in Micromedex was an emergency drug...
Micromedex has quite a bit of information available with a strong depth of content, and it is easy...
We didn’t have a ton of training with Micromedex. A few years ago, there was a strong push with...
My understanding is that we just have the software, so there was really no implementation of...
There is a hefty price tag with Micromedex, but Merative is not charging for every little thing. We...
Merative could improve by improving the solution's interoperability with our EHR.
Commentary Summary
Comment Type Breakout