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Micromedex Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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VP/Other Executive

Loyalty, Product

Merative is working on the ease of use. They had some challenges when they were IBM, and the IBM...

May 2025
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Manager

Relationship

Merative has had a change in ownership over the last few years, and some newer customers have lost...

Apr 2025
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Manager

Loyalty, Product

I like the comprehensiveness of the drug information provided in Micromedex. The solution provides...

Apr 2025
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Manager

Product, Value

Micromedex is a web-based application, so the upgrades are transparent.

Apr 2025
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Manager

Product

Micromedex has a very complex set of modules and databases. The ease of use for experienced...

Apr 2025
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VP/Other Executive

Loyalty

One comment I would make about Merative is that we are leaning into the company. We are really...

Apr 2025
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VP/Other Executive

Product, Value

The strength of Micromedex is the quality of the data. That is where the money in that company lies....

Apr 2025
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VP/Other Executive

Loyalty

To stay competitive in the marketplace with AI, Merative has to sign some deals and change their...

Apr 2025
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VP/Other Executive

Loyalty, Product

I haven't seen the new technology for Micromedex. Merative has shown it to me, but they haven't...

Apr 2025
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VP/Other Executive

Relationship

I would classify our relationship with vendors into two different categories. We have partners, and...

Apr 2025
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VP/Other Executive

Value

Merative is very cost-effective and reasonable with their pricing. Merative has been incredibly supportive....

Apr 2025
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Director

Relationship

Merative's biggest strength is the long-time knowledge base that they have developed. That is the...

Feb 2025
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Director

Product

Micromedex's interface can be a little clunky sometimes, and it doesn't have as good of integration...

Feb 2025
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Director

Operations

I would like it if we could touch base more frequently with the vendor. To improve their training,...

Feb 2025
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Manager

Loyalty, Product

We are going to have Micromedex forever; we have had it for a long time. Micromedex integrates...

Feb 2025
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Manager

Product

Micromedex is easy to use. The search function works well, and the information is very...

Jan 2025
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Manager

Operations, Product

If I could create a training program for Micromedex, it would include very concise information about...

Jan 2025
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Director

Relationship

Micromedex is a really easy-to-use, intuitive product. If we need support on it, Merative is really...

Nov 2024
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VP/Other Executive

Product

I think the medication information that we give to our patients is overwhelming. Largely, when they...

Nov 2024
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VP/Other Executive

Product

Generally, the process itself in Micromedex is a disservice to our patients. We frequently have...

Nov 2024
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Director

Relationship

Merative has held themselves accountable for years; they have always kept their checks and balances...

Nov 2024
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Director

Loyalty, Product

Merative doesn’t give us everything we need. Merative just recently did some rather odd things with...

Nov 2024
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Director

Operations, Product

The way that Merative initially trains is with forecast methodology, but not everybody learns that...

Nov 2024
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Manager

Operations, Product

I don't know about upgrades in Micromedex because the upgrades happen, and we just see them on the...

Nov 2024
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Manager

Relationship

If it were just up to Merative and I just used their help link for support, I don't think I would...

Nov 2024
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Manager

Relationship

Merative doesn’t reach out to me directly, and I have never gotten an alert via email that there is...

Nov 2024
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Manager

Operations

In terms of the implementation process for Micromedex, it was labor intensive, and it wasn't very...

Nov 2024
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Manager

Operations

Merative had a train-the-trainer approach, meaning the organization’s trainers got one-on-one...

Nov 2024
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Manager

Product

Micromedex is intuitive to use, and it is simple. In terms of navigating the software or the...

Nov 2024
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Manager

Product

There are some improvements that Micromedex could have. I am not sure whether Merative is keeping...

Nov 2024
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Manager

Loyalty, Product

We are supposed to be able to search by a condition in Micromedex. This is for if I don't want to...

Nov 2024
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Manager

Loyalty, Product

We have Micromedex, and it is helpful in some regards, but my go-to product for drug information...

Nov 2024
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Director

Product

Micromedex is embedded into the EHR so that providers and nurses can get additional information...

Nov 2024
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Director

Operations

Our go-live process was fairly easy because we didn't have to integrate with anything else. It took...

Oct 2024
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Director

Relationship

When I have a question, the vendor's support people get back to me really quickly. The vendor also...

Oct 2024
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Director

Product

The last year that we have spent using Micromedex has been very positive. We use the system to look...

Oct 2024
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Nurse

Operations

With other vendors that I work with, if we are implementing something new or bringing in a new...

Oct 2024
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Nurse

Product

It is hard to gauge how easy Micromedex is to use. The access is several clicks in. However, the...

Oct 2024
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Nurse

Relationship

Merative is responsive if I email them a question, but I have never had to do web or phone support...

Oct 2024
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(0)
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Nurse

Loyalty, Product

A while ago, we did a huge deep dive into our medication-education content for patients to look at...

Oct 2024
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Manager

Product

Micromedex has three applications, but another vendor has just one. With Micromedex, we have a...

Sep 2024
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Manager

Product

We took the bits and pieces of Micromedex that we needed because Merative has the market cornered on...

Sep 2024
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Manager

Product

Out of our disease reference products, Micromedex is probably the frontrunner when it comes to...

Sep 2024
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(0)
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Manager

Loyalty

Things were good with Micromedex for a while until the pharmacy decided we were spending too much...

Sep 2024
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(0)
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Manager

Product

Micromedex is really helpful to our staff. Micromedex is very well referenced, and it has become...

May 2024
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(0)
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Manager

Product

The emergency room particularly likes the poison control components of Micromedex. However, we can...

May 2024
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(0)
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Manager

Product

It would be nice if Micromedex had some kind of drug shortage component to it. For example, if we...

May 2024
||
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