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Micromedex Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Loyalty, Product

My understanding is that we just have the software, so there was really no implementation of...

Nov 2025
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Director

Value

There is a hefty price tag with Micromedex, but Merative is not charging for every little thing. We...

Nov 2025
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Director

Product

Merative could improve by improving the solution's interoperability with our EHR.

Nov 2025
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Manager

Relationship

I have only ever had to contact Merative’s support people once, and they took care of the problem...

Oct 2025
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Manager

Product

Micromedex works as the vendor advertises. It is very simple to use. Merative just redesigned...

Oct 2025
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Manager

Loyalty

I don't know that we are perfectly satisfied, but we have been very satisfied with Micromedex. We...

Oct 2025
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Manager

Value

Micromedex is a very reasonably priced product. It is very affordable for what we get. It has...

Oct 2025
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(0)
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Manager

Loyalty, Product

Merative is getting there, but there are still some improvements that they need to make in...

Oct 2025
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Analyst/Coordinator

Relationship

Merative's customer service has been great. Our representative is really good and responsive. Even...

Oct 2025
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Analyst/Coordinator

Loyalty

I am sure we will be paying a lot of money for Micromedex, but the system is worth it. We don't have...

Oct 2025
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Analyst/Coordinator

Relationship

Of all of the vendors we deal with, Merative is probably one of the best to work with. I don't even...

Oct 2025
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Manager

Operations, Product

Users need to know how to read and navigate the actual drug information in advance for the product...

Oct 2025
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Manager

Product, Value

Merative has had a lot of new features. So I would give them a perfect score on delivering new...

Oct 2025
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Manager

Culture

We were able to negotiate a very good contract with the vendor.

Oct 2025
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Manager

Product

Any organization with a patient population like ours that is going to be a little more complicated...

Oct 2025
||
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Manager

Relationship

The good thing is that there haven't been any potential problems. I'm going to assume that Merative...

Oct 2025
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Manager

Relationship

Merative has been very responsive. I have no criticisms about their support. They have just been...

Oct 2025
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Manager

Product

I don't think that we have had any problems with Micromedex. For specific medications, Micromedex is...

Oct 2025
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Manager

Product

Micromedex does what it is intended to do. I do like the ability to use the apps in Micromedex and...

Oct 2025
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Operations, Product

Upgrades look pretty seamless from my view. I didn't even know Merative updated Micromedex. One of...

Oct 2025
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Product

We have another program that provides drug information and also disease state information. The piece...

Oct 2025
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Product

Micromedex helps with IV compatibility and drug identification. It is also our one source for...

Oct 2025
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Director

Relationship

Merative is a big vendor, but I have had plenty of opportunities to interact with them, whether in...

Oct 2025
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Director

Product

Merative is always trying to evolve and stay relevant, like with their recent work in AI. They are...

Oct 2025
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Director

Product

Micromedex has always been a solid tertiary drug reference solution that supports our daily...

Oct 2025
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Director

Relationship

The vendor’s phone support is great when I need it, but I don't need it very often. I have gotten...

Oct 2025
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Director

Relationship

The vendor is easy to work with. I do a regular call with my representative. We go over any issues...

Oct 2025
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Director

Product

The system is fully integrated with our EHR, and that is all we need it to do. The only issue we...

Oct 2025
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Director

Product

The vendor pretty much handles everything. There is nothing I need to do. The system is pretty much...

Oct 2025
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Director

Product

As part of our subscription, our clinicians get access to Micromedex as a mobile version on their...

Oct 2025
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Director

Product

I don't really think I need to recommend the vendor. I think most hospital pharmacies use...

Oct 2025
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Director

Product

Sometimes if we try to type a drug name that we are looking up and we don't type the whole name and...

Oct 2025
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Director

Relationship, Product

The vendor just came out with an AI solution that they have incorporated into their software, where...

Oct 2025
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Director

Operations

The vendor doesn't do much training. They train me and my trainers, and that is just about the limit....

Oct 2025
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Director

Loyalty, Product

I think we would buy the system again. It is integrated with our EHR, and we use it routinely for...

Oct 2025
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Manager

Product

Many of our pharmacists notice that there is a lag in loading the information that we need. The...

Oct 2025
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Manager

Culture, Relationship

I haven't been disappointed in terms of asking the support people a question and having them get...

Oct 2025
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Manager

Product

Micromedex is packaged, just like many electronic ecosystems. For example, if someone goes to Apple,...

Oct 2025
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Manager

Product

In another system, users can put charts. That is extremely helpful because there is lots of drug...

Oct 2025
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Manager

Product

The system is pretty easy to use as long as there is no lag, but the product functionality is a...

Oct 2025
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Manager

Product

I actually prefer Merative’s competitor’s system. I came from a hospital that used the competitor’s...

Oct 2025
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Manager

Product

The information is hard to pick up immediately. Pharmacists are asked questions, and reading...

Oct 2025
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Manager

Value

Micromedex is a very expensive drug-information system. A lot of people are trying to evaluate...

Sep 2025
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Manager

Operations, Product

I don’t see much training from Merative. We would like print screens and examples of things that...

Sep 2025
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(0)
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Manager

Product

The navigation in Micromedex is a little more difficult than the navigation in some of the other...

Sep 2025
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Manager

Product

Sometimes, for more complex things, we do have to go out to other resources instead of using Micromedex....

Sep 2025
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Manager

Product

Micromedex’s strengths are its ease of use and concise information. I can’t think of any weaknesses....

Sep 2025
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(0)
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Manager

Product

I would like Micromedex to be integrated with our medication administration record within our EMR...

Sep 2025
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(0)
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Director

Product

Merative has developed new technology; we may not be using some of it.

Sep 2025
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(0)
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Director

Value

Micromedex is part of driving tangible outcomes for us, but it is not always the whole thing. It...

Sep 2025
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(0)
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Nurse

Loyalty, Product

Along with Micromedex, we have a third-party drug database, and in reviewing all our medication...

Aug 2025
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(0)
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Nurse

Relationship

Merative's patient- or customer-facing materials are usually a little lengthy and a little more...

Aug 2025
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(0)
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Nurse

Relationship, Operations

Merative offers full support with their training. It has been a little while since we have...

Aug 2025
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(0)
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VP/Other Executive

Loyalty, Product

Merative is working on the ease of use. They had some challenges when they were IBM, and the IBM...

May 2025
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(0)
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Manager

Relationship

Merative has had a change in ownership over the last few years, and some newer customers have lost...

Apr 2025
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(0)
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Manager

Loyalty, Product

I like the comprehensiveness of the drug information provided in Micromedex. The solution provides...

Apr 2025
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(0)
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Manager

Product, Value

Micromedex is a web-based application, so the upgrades are transparent.

Apr 2025
||
(0)
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Manager

Product

Micromedex has a very complex set of modules and databases. The ease of use for experienced...

Apr 2025
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(0)
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VP/Other Executive

Loyalty

One comment I would make about Merative is that we are leaning into the company. We are really...

Apr 2025
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(0)
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VP/Other Executive

Product, Value

The strength of Micromedex is the quality of the data. That is where the money in that company lies....

Apr 2025
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(0)
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VP/Other Executive

Loyalty

To stay competitive in the marketplace with AI, Merative has to sign some deals and change their...

Apr 2025
||
(0)
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VP/Other Executive

Loyalty, Product

I haven't seen the new technology for Micromedex. Merative has shown it to me, but they haven't...

Apr 2025
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(0)
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VP/Other Executive

Relationship

I would classify our relationship with vendors into two different categories. We have partners, and...

Apr 2025
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(0)
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VP/Other Executive

Value

Merative is very cost-effective and reasonable with their pricing. Merative has been incredibly supportive....

Apr 2025
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(0)
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Director

Relationship

Merative's biggest strength is the long-time knowledge base that they have developed. That is the...

Feb 2025
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(0)
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Director

Product

Micromedex's interface can be a little clunky sometimes, and it doesn't have as good of integration...

Feb 2025
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(0)
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Director

Operations

I would like it if we could touch base more frequently with the vendor. To improve their training,...

Feb 2025
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(0)
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Manager

Loyalty, Product

We are going to have Micromedex forever; we have had it for a long time. Micromedex integrates...

Feb 2025
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(0)
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Manager

Product

Micromedex is easy to use. The search function works well, and the information is very...

Jan 2025
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(0)
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Manager

Operations, Product

If I could create a training program for Micromedex, it would include very concise information about...

Jan 2025
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