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Micromedex Commentary
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Subject Expert
Jeffrey Allan
Associate Engagement Partner
KLAS Associate Engagement Partner - Jeffrey Allan
 

Commentary Summary

Comment Type Breakout

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User Commentary

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CIO

Overall, the cost structure of Micromedex is less expensive and more affordable than another system....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

I have toyed a little with the AI in Micromedex. I didn't see the benefit in that tool. I'm not sure...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

We have had Micromedex in a couple of different iterations with a couple of different companies....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

Merative is pretty good. They have gone through a couple of changes because they were previously...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

There is a mobile app for Micromedex. As a frontline pharmacist, it is really helpful working in the...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

One of the pros of Micromedex is its comprehensive nature. But sometimes just looking at the toolbar...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Our representatives from Merative do a great job of periodically reaching out to us about training...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

The drug information sector of Micromedex is very comprehensive compared to some other drug...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

One thing I appreciate about non-Micromedex services is that I have the ability to quickly use...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I like the drug interaction tool in Micromedex. It is really helpful to be able to put in our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Our relationship with Merative has been good. I know who to contact, and if I have a need, I reach...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

What I like about Micromedex is that it seems like it has a little more detail where we need it from...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Having the ability to search by individual drug ingredients, in addition to searching by product...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The process for using the on-premises version is sometimes difficult from an IT perspective in terms...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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Director

We have been using Micromedex for a long time, but the vendor has highly knowledgeable people who...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Because the company has been sold and purchased quite a number of times recently, there has been...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Manager

To better meet our needs, there are improvements needed in little things for Micromedex. Although...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

What I like about Micromedex is its comprehensiveness.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Merative has a free cell phone app that the doctors, nurses, and pharmacists could get if they...

Comment Tone Positive
Pillars Culture, Product
Evaluation Unrated

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Director

Merative comes out with some new things every so often, but nothing much changes in the reference...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Merative’s training program is pretty good. The new clinicians who are just coming into the practice...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Merative’s partnership is pretty good. They reach out even though I don't sign the bill. They reach...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

My clinicians would be pretty upset if Micromedex didn't work all of a sudden. I don't know what...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Merative’s support people are great. Their support is on top of things anytime I ask for anything....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I wasn't aware of any training modules. Merative could let us know where we can access the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

I haven't had any issues or challenges where I have had to reach out to the vendor. If anything, we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Micromedex has been very helpful. We did not consider other solutions because we only use Micromedex...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Micromedex’s competitor seems to be the resource most physicians prefer to use. There is a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

One feature I really appreciated that Merative no longer offers in Micromedex was an emergency drug...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Micromedex has quite a bit of information available with a strong depth of content, and it is easy...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

My understanding is that we just have the software, so there was really no implementation of...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

There is a hefty price tag with Micromedex, but Merative is not charging for every little thing. We...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Merative could improve by improving the solution's interoperability with our EHR.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I have only ever had to contact Merative’s support people once, and they took care of the problem...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Micromedex works as the vendor advertises. It is very simple to use. Merative just redesigned...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I don't know that we are perfectly satisfied, but we have been very satisfied with Micromedex. We...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Micromedex is a very reasonably priced product. It is very affordable for what we get. It has...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Merative is getting there, but there are still some improvements that they need to make in...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Merative's customer service has been great. Our representative is really good and responsive. Even...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I am sure we will be paying a lot of money for Micromedex, but the system is worth it. We don't have...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Of all of the vendors we deal with, Merative is probably one of the best to work with. I don't even...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Users need to know how to read and navigate the actual drug information in advance for the product...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

Merative has had a lot of new features. So I would give them a perfect score on delivering new...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

We were able to negotiate a very good contract with the vendor.

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Manager

Any organization with a patient population like ours that is going to be a little more complicated...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The good thing is that there haven't been any potential problems. I'm going to assume that Merative...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Merative has been very responsive. I have no criticisms about their support. They have just been...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I don't think that we have had any problems with Micromedex. For specific medications, Micromedex is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Micromedex does what it is intended to do. I do like the ability to use the apps in Micromedex and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Upgrades look pretty seamless from my view. I didn't even know Merative updated Micromedex. One of...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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We have another program that provides drug information and also disease state information. The piece...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Micromedex helps with IV compatibility and drug identification. It is also our one source for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Merative is a big vendor, but I have had plenty of opportunities to interact with them, whether in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Merative is always trying to evolve and stay relevant, like with their recent work in AI. They are...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Micromedex has always been a solid tertiary drug reference solution that supports our daily...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The vendor’s phone support is great when I need it, but I don't need it very often. I have gotten...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The vendor is easy to work with. I do a regular call with my representative. We go over any issues...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The system is fully integrated with our EHR, and that is all we need it to do. The only issue we...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The vendor pretty much handles everything. There is nothing I need to do. The system is pretty much...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

As part of our subscription, our clinicians get access to Micromedex as a mobile version on their...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I don't really think I need to recommend the vendor. I think most hospital pharmacies use...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Sometimes if we try to type a drug name that we are looking up and we don't type the whole name and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The vendor just came out with an AI solution that they have incorporated into their software, where...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

The vendor doesn't do much training. They train me and my trainers, and that is just about the limit....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

I think we would buy the system again. It is integrated with our EHR, and we use it routinely for...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Many of our pharmacists notice that there is a lag in loading the information that we need. The...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I haven't been disappointed in terms of asking the support people a question and having them get...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Manager

Micromedex is packaged, just like many electronic ecosystems. For example, if someone goes to Apple,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

In another system, users can put charts. That is extremely helpful because there is lots of drug...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The system is pretty easy to use as long as there is no lag, but the product functionality is a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I actually prefer Merative’s competitor’s system. I came from a hospital that used the competitor’s...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The information is hard to pick up immediately. Pharmacists are asked questions, and reading...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Micromedex is a very expensive drug-information system. A lot of people are trying to evaluate...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

I don’t see much training from Merative. We would like print screens and examples of things that...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

The navigation in Micromedex is a little more difficult than the navigation in some of the other...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Sometimes, for more complex things, we do have to go out to other resources instead of using Micromedex....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Micromedex’s strengths are its ease of use and concise information. I can’t think of any weaknesses....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I would like Micromedex to be integrated with our medication administration record within our EMR...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Merative has developed new technology; we may not be using some of it.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Micromedex is part of driving tangible outcomes for us, but it is not always the whole thing. It...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Nurse

Along with Micromedex, we have a third-party drug database, and in reviewing all our medication...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Nurse

Merative's patient- or customer-facing materials are usually a little lengthy and a little more...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Nurse

Merative offers full support with their training. It has been a little while since we have...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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