Merge Cardio Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Loyalty, Product
Merge Cardio is a proven product; it fits our needs, and we have never had major enough issues to...
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Loyalty, Product
Merge really hasn't come out with any updates in the last few years. At the last few RSNA meetings I...
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Relationship
The vendor has done some customizations for us and has catered to our doctors' needs.
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Relationship, Product
Merge Cardio meets my criteria for a heart monitoring system. We can call the vendor and have them...
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Operations, Product
I have found the software in Merge Cardio to be easy to use. When I am troubleshooting and doing my...
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Relationship
Merge by Merative is easy to engage with. When changes are needed, the vendor quickly routes...
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Loyalty, Product
There is no integration between Merge Cardio and EP mapping software to get data like measurements...
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Product
The reporting is really lackluster. We have a lot of issues pulling data out of the system. We often...
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Product
One of the issues with Merge Cardio is the values that we cannot pull. So if we are trying to send...
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Product
Merge Cardio is pretty straightforward. We don't have a lot of issues. The system is pretty easy....
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Relationship
Merge by Merative did reach out to us with an issue. I don't know that we have many pain points there....
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Value
Certain measurements may not map. The reporting uses a knowledge base to give us options for the...
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Product
The latest version of Merge Cardio is not that different. There is not much to it. I feel like Merge...
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Product
The system is easy for the techs to use. I can't complain. We have had to create some workarounds,...
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Operations
We don't really have any ongoing training with Merge by Merative. But they do provide documentation...
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Relationship, Product
The techs do not like the reporting features of Merge Cardio. That is the biggest thing they...
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Relationship, Product
Merge is pretty solid in what they do. Merge definitely wants to earn it and keep their business....
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Culture, Relationship
We have had a hard time with Merge. The challenge is that sometimes, account representatives and the...
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Product, Value
I would like to see Merge's ability to sustain changes in their product. The biggest issue that we...
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Value
We are getting nickel-and-dimed on every little thing with Merge. We have to go through our contract...
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Relationship
The vendor's support continues to be strong. The speed of image retrieval is satisfactory. The...
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Product
Merge Cardio could be improved by having Merge Universal Viewer embedded in its web version....
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Operations
The vendor has improved the echo measurement mapping. With our last upgrade, our implementation team...
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Product
I like Merge Cardio’s integration with our structured reporting system from another vendor. The...
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Product
The physicians sometimes have issues with their reporting, and that may be because some of it is...
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Relationship
Usually, the vendor is really responsive and able to help us. They are really good. The couple of...
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Value
I haven't heard any of the physicians say we wasted a bunch of money on this software. I guess it...
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Operations
I have only been around for a couple of Merge by Merative’s updates. I feel like training could be a...
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Operations
Merge keeps their promises. How quickly they deliver on those promises is another question. Merge...
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Value
Driving the system's value goes along with the vendor's ability to deploy up-to-date software. I...
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Product
I would like the vendor to deliver on the system's ability to incorporate AI intelligence across the...
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Relationship
Merge has put more executive focus on our account over the last several months.
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Relationship
I don't have any complaints with Merge Cardio. Merge by Merative has good tech support, and I am not...
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Relationship
I'm satisfied with the phone support. The only thing I hate is Merge by Merative's phone menu....
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Relationship
We had numerous challenges because Merge Cardio didn't have a PET template created when we started....
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Loyalty
We are hoping to stay with Merge Cardio, but our IT leadership has made it very clear that our...
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Loyalty
My single biggest wish-list item is AI solutions within Merge Cardio, and the vendor is actively...
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Product
Merge Cardio as a whole has system stability. The system can be laggy at times, and it is hard to...
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Loyalty, Product
The nuclear medicine structured reporting is missing a crucial feature. There are two different...
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Product
The system is easy to use in terms of echo structured reporting for cardiologists. Many of us read...
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Culture, Relationship
Merge does not keep all their promises. There are some things that we were told Merge Cardio could...
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Culture, Value
Merge is pretty good at being straightforward with their pricing. And the more I learn about...
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Product
As far as structured reporting goes, I would love it if Merge could do more integration with...
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Relationship, Operations
We didn't get along well with our project manager and had to get a different one. That made me very...
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Product
Merge Cardio meets our needs. It is really easy and simple. Users learn it pretty easily. The...
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Product
It would be wonderful if Merge Cardio could be used across multiple time zones and were more of a...
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Relationship
The issues we have with Merge's support are not just with our division; they are across the board....
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Relationship
Merge has done a really good job with their structured reporting. That is part of the reason we use...
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Product
Though I don't know how well Merge Cardio interfaces with other cardio PACS, I know how other...
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Loyalty, Product
Merge Cardio is going to be replaced. With the way our cardiologists read, they are almost...
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Relationship
Whether I would recommend Merge Cardio is a toss-up. My recommendation would depend on the...
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Product
Historically, what I have heard from users is that Merge Cardio is too busy and has too many...
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Product
Merge Cardio’s interfacing with Merge Hemo is great. I haven't heard any complaints about Merge...
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Relationship, Operations, Product
We had an upgrade for Merge Cardio. The upgrade went well. Things are also going well with the...
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Operations, Value
To increase my satisfaction with the training, the vendor would need to be more proactive. They have...
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Relationship
We have direct meetings with the vendor just to make sure that we have a conversation that also...
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Loyalty
We are upgrading Merge Cardio, and I think that will help with our overall satisfaction. I think we...
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Operations, Product
We have multiple instances of Merge Cardio, and we are struggling to collapse them into one. Merge...
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Culture, Relationship
Merge tells me the truth, and that is not always the right answer. They tell us that they don't have...
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Culture, Value
Merge doesn't charge for every little thing. We have a service contract with them, so everything is...
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Product
There are a couple of things that our cardiologists would like to have in Merge Cardio, but those...
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Loyalty
The cardiologists seem very happy with Merge Cardio. I believe Merge is looking to change things or...
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Relationship, Operations
Merge could improve by shoring up their project management team and their support team. We recently...
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Relationship
By function of how much we have worked with Merge, we are pretty in sync with their project...
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Value
Merge definitely charges us for every little thing. Our other cardiology vendors do not. The...
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Loyalty
I wouldn't buy Merge Cardio again. We are going to reduce our Merge Cardio footprint and expand that...
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Product
Merge Cardio's analytics package is severely outdated and difficult to work with. It uses SQL server...
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Loyalty, Product
In the product, the structured reporting is not the vendor’s. They license it from a different...
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Relationship, Value
The quality and service have significantly gone down in recent years.
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Relationship
I love Merge’s products, and because of our organization’s arrangement with the vendor, the support...
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Loyalty, Product
The cath aspect is not strong in Merge Cardio, so that is why we don’t use it.
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Relationship
Merative is a good partner. They are as committed to our success as they are to their own. Even...
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Product
Our cardiologists are very happy with Merge Cardio. The solution is very liked by our cardiologists.
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Commentary Summary
Comment Type Breakout