Merge VNA Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
For the most part, Merge VNA seems pretty solid. As far as the functionality is concerned, there are...
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Relationship
We deal with certain individuals at Merge who are proactive, and then there is a big portion of...
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Product
Merge VNA has been a good product for us but is not working as efficiently as we had hoped. That...
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Relationship
We are a little dissatisfied with Merge's service. When we have questions or concerns, their process...
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Operations
I would like to better learn how to set up my own rules in Merge VNA. There has just been a vague...
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Relationship
When I put a ticket in with Merge, it doesn't take them days. They call me right back, and if there...
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Product
I would like Merge VNA to narrow things down a bit. For example, when I have a patient, instead of...
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Loyalty
We have had some frustrations with Merge VNA. We have a long history with Merge, and we are in a...
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Product
In the VNA, Merge doesn't have any logical separations of different stores. For example, there is...
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Relationship
We have dealt with problems in the system over the years. Sometimes, Merge will say that a problem...
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Operations, Product
We can always get to a stable place with Merge these days, and that is a better place than where we...
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Relationship
The support has probably gotten better. Merge has updated their online support portal. In the past,...
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Relationship
High-level involvement goes both ways. We don't necessarily have the greatest high-level executive...
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Product
Merge VNA is a little underdeveloped. I wish there were more reporting tools and query ability on...
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Relationship
I still have the same issues with Merge as I did a year ago. Nothing has improved. Every time we...
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Relationship
Merge doesn’t follow up, and even if we try to connect with them, they ignore us. I don't understand...
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Value
When working with different vendors, it seems like we do get nickel-and-dimed a little, even for...
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Relationship
For several years on our Merge VNA issue, things were egregiously bad. We finally got somebody from...
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Product
The tools for integration with Merge VNA are pretty poor. The biggest gripe on Merge VNA is that if...
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Loyalty, Relationship
Merge VNA is a bad product when push comes to shove. We are going to have everything stored locally,...
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Product
Merge VNA is bulletproof. It is easy to use and a workhorse. It works really well without having to...
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Product
Merge VNA is easy to use. We are extremely satisfied. We haven’t had any problems with integration.
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Relationship
Merge VNA works for us, and Merative’s support is really good. The support people call back, and...
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Value
There are some areas where Merative has not avoided charging for every little thing. There were...
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Relationship, Product
One of the best things that Merative does is something called Tuesdays with Merative where we can...
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Relationship
There has been a little drop, and we are maybe a little dissatisfied with the Merge VNA support....
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Loyalty
We would maybe debate whether we would buy Merge VNA again. This does not so much have to do with...
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Operations, Product
We are on the latest stable release of Merge VNA, so we are one revision back from an update that...
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Loyalty, Product
Merge VNA is quick, and its uptime is good. Merge VNA is very flexible. We have many different...
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Relationship, Product
Merge VNA is a more difficult system. Even with Merative’s onshore support, solving issues is...
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Culture, Relationship
Merge Healthcare's support is great. And it seems like the vendor jumps on alerts really quickly if...
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Product, Value
There really isn't much the users do with the VNA. But the image storage aspect rates perfectly; we...
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Loyalty, Operations
Merge VNA is part of our overall enterprise imaging strategy. We attended the vendor's user group...
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Relationship
The support team is good and seems to be getting even better. There were some new people...
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Operations
Merative has started to do a better job with the training videos and Merge University. The videos...
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Relationship
We have had Merge VNA for a long time, and the VNA has been good, but the support and other things...
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Value
We had some surprising charges come through with Merge VNA. They were scraped-up charges that said...
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Product
We have had Merge VNA for many years, and it is just stable. I can't think of any problems. We...
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Loyalty, Relationship
Merative is taking the time to update and educate their customers on enterprise imagine and the...
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Relationship
The vendor's support has been getting better, and it feels like the vendor's team is better trained...
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Product
Merative had done a nice job with their VNA. It is a true stand-alone VNA, unlike others in the...
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Value
We always want Merge VNA to be cheaper. At least our costs to date haven't inflated much there. I...
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Product
Interoperability with Merge VNA is working out fairly well. In terms of what we do as end users,...
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Loyalty, Relationship
Over the past few years since Merative’s merger, they have lost a lot of their team members who had...
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Product
Merative has come out with some new things, and Merge VNA is fairly user friendly with the layout of...
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Product
There were significant surprises and challenges when we went live with Merge VNA. For example, we...
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Operations, Product
We did an upgrade a while ago, and we ran into numerous problems with Merge VNA. It took months to...
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Product
Merge VNA just sits there and does what we tell it to do. Overall, I am satisfied with Merge VNA....
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Operations
Unless we are doing an upgrade, Merative is not really offering training classes that I'm aware of.
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Product
Merative’s VNA is very strong. It is super reliable. Overall, their VNA is their flagship product,...
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Relationship
The Merative leadership team who had been through it all are amazing. They have kept their heads...
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Loyalty, Relationship, Product
We are pulling in both radiology and cardiology, Merative, and a third-party VNA. Merative works...
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Operations
The training and upgrades from Merative continue to improve, and this year, things feel like the old...
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Relationship
We have seen some positive changes in the triage of support and the quality of people who are...
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Product
When we query the system, at least on our version, it gives a patient-level query and not a...
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Relationship, Product
Merative really doesn't monitor our systems or anything like that. I don't know whether that is a...
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Product
Merge VNA is a VNA. It is just where we archive the stuff. My only issue with Merge VNA is how it...
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Product
Merge VNA is simple to use and takes very little maintenance, and the universal viewer is great....
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Operations
Merative's implementation teams are slow, and projects are confusing and long. Any new software or...
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Operations
Merge VNA is terrible because of Linux. The training is too complicated for the average IT person...
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Culture
The vendor sold Merge VNA to us years ago as the number-one VNA in the world. That was their selling...
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Relationship
If something does need to be done in Linux for Merge VNA, I just call Merative’s support and make...
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Product
Merge VNA has easy routing rules, and the GUI is nice and easier than the GUI on Merge PACS. So we...
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Product
The biggest problem with Merge VNA is that Merge VNA and Merge PACS were created by two totally...
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Loyalty, Product
Merge VNA works pretty good, but it does have some weirdness to it. It is not super user friendly on...
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Product, Value
Merge VNA is meeting our basic needs. It allows us to quickly and efficiently identify and review...
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