Merge VNA Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
Merge VNA has been a strong archive and anchor to our enterprise imaging strategy. It is easy to...
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Relationship
When we request things, the vendor engages properly, and they come on-site. Then they work, talk,...
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Product
The VNA is easy to work on and very consistent. I think it is okay. It is a VNA; it does what it is...
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Operations
The vendor is average on anything. They have Tuesdays with Merge, and that is really what we get....
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Product
I would definitely recommend the system. It is definitely a product that I tell people to at least...
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Relationship
I have seen a drastic shift in the company from when they were working under IBM to now working...
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Loyalty, Product
The VNA is new, and the end users aren't using it as much, but for those who do use it, it works the...
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Operations
I have seen improvements in the training, especially in terms of the vendor’s community involvement...
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Relationship
We are satisfied with Merge by Merative’s onshore, daytime support for sure. With the offshore,...
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Relationship
I think Merge by Merative tries to have people who can solve our problems. We just cannot get a...
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Loyalty, Product
The VNA is pretty reliable, but I don't really like some of the monitoring and things. I would rate...
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Product
A recent upgrade to the system was very successful. The VNA’s performance is great. The system is...
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Loyalty, Product
I haven't seen a good road map for the system in the cloud, so I would probably look to see what...
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Loyalty, Product
The system met what we needed. We definitely need to upgrade now, but it did meet our expectations...
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Value
When we do an upgrade, Merge by Merative charges for a lot of things, but as far as after the sale...
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Loyalty, Relationship, Operations, Product
Merge's previous version of Merge VNA had some persistent bugs that took some time to get resolved....
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Product
Merge VNA supports our integration goals 100%. That is one of the biggest features of Merge's...
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Loyalty, Operations
Merge VNA usually has rock-solid implementations. A lot of them go very smoothly. The training for...
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Operations, Product
We don't really have any users to use Merge VNA, but if we were to give the solution to an end user,...
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Relationship
The biggest concern with Merge's support is that their on-hours support team is excellent, but their...
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Product
One of our biggest dissatisfactions with Merge VNA is that it seems to be slower about keeping up...
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Loyalty
We are unsure if we are going to stick with Merge VNA in the long term. We want to make that...
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Relationship, Product
For the most part, Merge keeps all of their promises. I don't know anything about new technology for...
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Value
Merge definitely likes to charge us for everything. That is for sure. We also get notifications of...
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Product
There are some things that I wish we could change with Merge VNA. However, that is just me. It would...
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Loyalty
We are about to move off of Merge VNA. In the past, we had all of our local facility images stored...
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Product
I wish that when Merge gave us a list of something, whether that be on a search or something else,...
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Product
With Merge VNA, users have the ability to go to the study level and the object level to look at...
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Relationship, Product
Merge by Merative gets alerts from our system telling them that something is about to happen, and...
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Relationship
We found out that we have not been kept on our maintenance for Merge VNA. We have old packages of...
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Product, Value
In terms of driving outcomes, Merge’s system does everything we want it to do.
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Loyalty
We have had our ups and downs with Merge, but we have overcome a lot of hurdles on that road, and I...
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Relationship
Merge's support team isn't where Merge shines. To get the support we need, we have to get to the...
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Product
We would like to see continued development of some of the capabilities in Merge VNA. We would also...
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Product
Every once in a while, we run into issues with the clerks not rolling over, so stabilizing those...
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Product
We like the scalability of Merge VNA. We have been able to do a lot with it, including running in...
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Operations
Things with Merge were a fiasco in the beginning. We received training on Merge VNA, but we didn't...
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Product
The vendor told us that the system would never go down for upgrades because it had so much...
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Product
We have different versions of Merge VNA in different environments, and I can tell that Merge has...
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Relationship
Merge’s support team is really good. However, if we call at any time other than between nine and...
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Product, Value
Merge VNA is pretty stable and solid. Merge is pretty good about interoperability. We haven't really...
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Product
Not all the tools in Merge VNA are as impressive as the tools in other VNAs I have looked at or...
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Product
The web admin tool for Merge VNA has improved with the recent upgrade. There is a better user...
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Relationship
My beef is with Merge's support for Merge VNA; that is the biggest question mark. We frequently have...
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Loyalty, Product
Merge VNA is fast. Loading a mammography study in it takes a fraction of the time it would in our...
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Operations
I feel like Merge by Merative really knows the Merge VNA product. The solution is tried and true; it...
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Product
We have had new functionality or needs in Merge VNA in the past that Merge by Merative has had...
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Product
The product solves basically every problem that I throw at it. It is one of the most reliable...
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Operations
To this point, we have only received the vendor's initial training for the system, and that initial...
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Relationship
Merge has on-premises support and off-premises support. Their on-premises support has high ratings,...
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Loyalty
Merge is pushing for Merge VNA to be moved to the cloud. There are quite a few features that Merge...
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Relationship
I think that Merge has done the best job out of all of the vendors that I have worked with. There...
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Relationship, Operations
I spend most of my time in Merge's products. Merge rolls out new products, and maybe they don't want...
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Loyalty, Relationship, Product
Overall, Merge VNA is getting pounded and doing pretty well. There is a bug in the current release....
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Relationship
Overall, Merge by Merative's customer support is pretty good. The responsiveness is usually pretty...
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Relationship
The vendor's support is very good. The after-hours support could use a little work, but the vendor's...
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Operations
I am not sure whether I would buy Merge VNA again. I wasn't part of the process. I have heard that...
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Loyalty
We have yet to determine whether the product will be part of our long-term plans. It is not my...
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Relationship
Merge will support us if we need to configure something. Merge's support is fine. We have a person...
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Relationship
Merge is not terribly proactive. Our folks do most of the work. Epic does systematic health checks...
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Relationship
Merge VNA is always great. I never have problems. It does exactly what we need it to do. With the...
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Loyalty, Product
I will have things fail because Merge by Merative missed something, but I have received...
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Product
There are some things that don't flow automatically in Merge VNA. We have to go in, make...
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Relationship, Value
Merge's support contracts are a little frustrating. This is my one gripe. There are just some things...
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Operations
Training could be more personalized or tailored to a facility instead of Merge by Merative just...
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Product
Honestly, we haven't used enough of Merge VNA's potential to really know how it performs. I think...
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Relationship
The support that I have experienced from Merge by Merative has been deplorable. They don't contact...
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Relationship
The vendor has adapted to all of the AI things coming out. When we were rolling out a project, the...
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Loyalty
We chose Merge VNA because of the architecture of the solution. It has two redundant servers, and...
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Relationship
I have learned that the best way to be proactive is to have our team on top of things. We tend to...
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Operations
Merge VNA can be overwhelming to learn. We get so much information in training class, and it is just...
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Operations, Product
I like that users can go into Merge VNA and bring a study back really easily. We can fix studies in...
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Product
We have some administrative challenges with Merge VNA. Those challenges are really around failover...
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Product
Merge VNA is transparent. It just holds studies, so we have no complaints there. Users don't know...
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Relationship
The support we receive from Merge VNA is good. It is some of the best support in terms of what is...
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Product, Value
For Merge VNA, users sometimes need middleware to streamline things. I think that is just the nature...
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Value
The vendor does not avoid charging for every little thing. One of the issues with going to the cloud...
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Operations
The vendor's implementation services have been really good. The implementation was a simple process.
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Operations
There isn't much training for Merge VNA, but I don't know that there is much to train on. Merge VNA...
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Value
The vendor sends charges for a lot of little things that I think should just be part of the main...
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Loyalty, Relationship, Product
The solution drives outcomes. We are the ones holding ourselves back. We have projects that are teed...
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Relationship
We have been bouncing around a little when it comes to our account representatives, but one of our...
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Product
Merge VNA is very stable. We do upgrades on it, and that is about it. We haven’t had to buy storage...
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Product
For the most part, Merge VNA seems pretty solid. As far as the functionality is concerned, there are...
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Relationship
We deal with certain individuals at Merge who are proactive, and then there is a big portion of...
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Product
Merge VNA has been a good product for us but is not working as efficiently as we had hoped. That...
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Relationship
We are a little dissatisfied with Merge's service. When we have questions or concerns, their process...
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Operations
I would like to better learn how to set up my own rules in Merge VNA. There has just been a vague...
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Relationship
When I put a ticket in with Merge, it doesn't take them days. They call me right back, and if there...
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Product
I would like Merge VNA to narrow things down a bit. For example, when I have a patient, instead of...
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Loyalty
We have had some frustrations with Merge VNA. We have a long history with Merge, and we are in a...
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Product
In the VNA, Merge doesn't have any logical separations of different stores. For example, there is...
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Relationship
We have dealt with problems in the system over the years. Sometimes, Merge will say that a problem...
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Operations, Product
We can always get to a stable place with Merge these days, and that is a better place than where we...
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Relationship
The support has probably gotten better. Merge has updated their online support portal. In the past,...
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Relationship
High-level involvement goes both ways. We don't necessarily have the greatest high-level executive...
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Product
Merge VNA is a little underdeveloped. I wish there were more reporting tools and query ability on...
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Relationship
I still have the same issues with Merge as I did a year ago. Nothing has improved. Every time we...
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Relationship
Merge doesn’t follow up, and even if we try to connect with them, they ignore us. I don't understand...
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Value
When working with different vendors, it seems like we do get nickel-and-dimed a little, even for...
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Relationship
For several years on our Merge VNA issue, things were egregiously bad. We finally got somebody from...
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Product
The tools for integration with Merge VNA are pretty poor. The biggest gripe on Merge VNA is that if...
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Loyalty, Relationship
Merge VNA is a bad product when push comes to shove. We are going to have everything stored locally,...
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Product
Merge VNA is bulletproof. It is easy to use and a workhorse. It works really well without having to...
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Product
Merge VNA is easy to use. We are extremely satisfied. We haven’t had any problems with integration.
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Relationship
Merge VNA works for us, and Merative’s support is really good. The support people call back, and...
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Value
There are some areas where Merative has not avoided charging for every little thing. There were...
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Relationship, Product
One of the best things that Merative does is something called Tuesdays with Merative where we can...
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Relationship
There has been a little drop, and we are maybe a little dissatisfied with the Merge VNA support....
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Loyalty
We would maybe debate whether we would buy Merge VNA again. This does not so much have to do with...
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Operations, Product
We are on the latest stable release of Merge VNA, so we are one revision back from an update that...
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Loyalty, Product
Merge VNA is quick, and its uptime is good. Merge VNA is very flexible. We have many different...
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Relationship, Product
Merge VNA is a more difficult system. Even with Merative’s onshore support, solving issues is...
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Culture, Relationship
Merge Healthcare's support is great. And it seems like the vendor jumps on alerts really quickly if...
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Product, Value
There really isn't much the users do with the VNA. But the image storage aspect rates perfectly; we...
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Loyalty, Operations
Merge VNA is part of our overall enterprise imaging strategy. We attended the vendor's user group...
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Relationship
The support team is good and seems to be getting even better. There were some new people...
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Operations
Merative has started to do a better job with the training videos and Merge University. The videos...
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Relationship
We have had Merge VNA for a long time, and the VNA has been good, but the support and other things...
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Value
We had some surprising charges come through with Merge VNA. They were scraped-up charges that said...
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