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OneView (Mostly Ambulatory) Comments
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Commentary Summary
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User Commentary
Manager
Modio Health's system seems to be sufficient for what I need it for. Modio Health has been helpful...
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Manager
Modio Health has been really good in terms of supporting me with anything that I have had a question...
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Manager
The vendor has done very well with their implementations. Everything that I use the vendor for is...
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Manager
I probably haven't gotten my money's worth out of Modio Health's system because I haven't utilized...
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Manager
OneView helps us keep organized without Excel spreadsheets. OneView has reminders and updates. I...
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Manager
The vendor's support people are really easy to get ahold of.
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Manager
I would like to have some verification. I know that we can verify licensing, but if the vendor could...
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Analyst/Coordinator
I like the solution a lot. It is a good spot for storing everything, then we can generate or update...
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Analyst/Coordinator
The one complaint that I have heard from our staff is if a hospital, training facility, or program...
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Analyst/Coordinator
I would like to see the vendor put some free-text fields in the first screen where all the personal...
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Manager
The vendor has been good to work with. We pay a lot for the system, but it is nice to have because...
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Manager
Thankfully, I haven’t had to use the support too often. I don’t have a lot of experience with the...
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Manager
This product is an expensive platform, and the ease of use sometimes depends on what we are doing....
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Manager
Our overall experience is good in the concept and the data that Modio Health can house because they...
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Analyst/Coordinator
We were doing our credentialing and provisioning on paper, and we decided to look for an automated...
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Analyst/Coordinator
Modio Health's support people are fabulous. Their updates are all done behind the scenes without any...
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Analyst/Coordinator
The solution's screen layout is really simple to understand. It makes sense when users are looking...
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Manager
My representative is very responsive, and they find out the answer to our question if they don’t...
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Analyst/Coordinator
We have never had a problem with Modio Health's charges. The vendor told us their rate per...
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Analyst/Coordinator
We have been really pleased with the software. We used to have to have multiple people do our...
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Analyst/Coordinator
When we have a problem, Modio Health has a little chat window where users type in their questions or...
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Analyst/Coordinator
OneView is so user friendly that I haven't really had to train anybody on it. If my people go into...
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Analyst/Coordinator
OneView doesn't have all of our specialties listed in it, so we have to name them differently. The...
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Analyst/Coordinator
I don't really care for OneView's documents. For example, the DEA is listed under the solution's...
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Analyst/Coordinator
If I have questions about things that I am waiting on to be part of OneView, Modio Health doesn't...
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Analyst/Coordinator
What I really like is I can chat with somebody if I have a quick question, and they are very...
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Analyst/Coordinator
I can run a national practitioner data bank report through the system versus having to go outside...
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Analyst/Coordinator
I have referred the vendor to other companies who have purchased Modio Health's software. I believe...
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Director
I am satisfied with OneView. As we have gotten more comfortable with the system, we have been able...
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Director
We feel good about OneView so far. We haven't had any major issues with it. We are still getting...
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Director
We had a bunch of things hit us all at once, so it took us a little longer than expected to...
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Director
We recently did some training for the product. The vendor holds periodic training sessions so that...
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Director
I don't have any major concerns or issues with Modio Health from a support perspective. They are...
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Director
We had a strong project manager from Modio Health for a while, but the person after that was weaker....
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Director
Modio Health is working really hard to make the solution easier for providers to use. The...
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Director
OneView is worth what we are paying for it. I have spoken highly of the system to others, and I...
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Analyst/Coordinator
Modio Health's training is personalized. With any training, the vendor always asks me whether I have...
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Analyst/Coordinator
Modio Health offers web support. I have people who I can reach out to for things if I don't want to...
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Analyst/Coordinator
There was one person at Modio Health who I worked with for years, but I don't think that that person...
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Analyst/Coordinator
OneView is everything I need. I like the fact that it houses all of the providers' information like...
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Analyst/Coordinator
OneView's interoperability doesn't quite meet all our needs. OneView would be better if it could...
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Analyst/Coordinator
Things are steadily changing within the credentialing world. Modio Health tries to keep up with the...
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Analyst/Coordinator
As Modio Health has grown, I have gotten more information from them about updates and changes. If...
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Analyst/Coordinator
Onboarding in OneView should be a one-step cycle so that we don’t miss anything. The system...
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Analyst/Coordinator
OneView is not hard to use, but in some places where there are repeated fields or terminology,...
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Analyst/Coordinator
We have malpractice insurances that we do annually, and there are a lot of people to scan and import...
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Analyst/Coordinator
I would buy OneView again. There are some things that could enhance it, but compared to some of the...
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Analyst/Coordinator
I have used Modio Health’s support for very few things. I haven’t had any delay with anybody...
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Analyst/Coordinator
Modio Health has a video segment and paper tools that we can pull from for training. The video...
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Director
Modio Health has helped us get where we need to be with credentialing and provider enrollment. We...
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Director
I have one nitpicky improvement to be made with OneView. When it comes to reporting, even though...
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Analyst/Coordinator
The OneView implementation was not complex. Modio Health set it up. We gave them a list of the...
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Analyst/Coordinator
The only issue that we have in OneView is with the naming of documents. How a document is named...
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Analyst/Coordinator
OneView is a great resource. It is definitely something. Before OneView, we were using the shared...
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Analyst/Coordinator
We email Modio Health for support. For general questions, they have a live chat feature. If we need...
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Director
There are no additional questions being asked during the training. Everybody is comfortable using...
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Director
We decided to go with OneView to help us track the credentialing of practitioners with multiple...
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Director
Modio Health is providing fine teamwork. They are very organized and keep us informed. They also...
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Manager
Overall, I am really happy with the product. I do think that there is some definite growth for...
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Manager
Overall, we have had a really good experience. Modio Health is super responsive. I really appreciate...
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Manager
If there is anything that could make the system easier to use, it would be Modio Health being...
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Manager
When it comes to ongoing support, most of the team members are really good. There is just a handful...
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Director
We need different information for different groups, separately. When we fill out a form, the...
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Director
The forms need to be improved. Information jumps around on occasion or disappears. That seems to...
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Analyst/Coordinator
The tracking is wonderful for remote credentialing, but it could be smoother. We get together on a...
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Analyst/Coordinator
At this stage, Modio Health is more of a vendor than a partner. In another year, that might change...
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Analyst/Coordinator
One reason we went with Modio Health was their ability to integrate and bring in licenses directly...
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Analyst/Coordinator
The vendor has been extremely helpful and very quick to respond to any questions we have had. We do...
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Analyst/Coordinator
Some of our process flows have been challenging with all of the requirements that we have. Going...
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Analyst/Coordinator
Modio Health has a wealth of information on their website. They have Modio University and support...
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Analyst/Coordinator
The one thing I have found really nice about Modio Health is that we were able to implement the...
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Analyst/Coordinator
Things would be a little easier if I could fax or have a way to set up an account or a test person....
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Analyst/Coordinator
If people are looking for something that will proactively alert them to changes that the providers...
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Director
I like OneView’s tracking information. The doctors can fill out their own information when patients...
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Director
I can’t say the vendor's support people are very quick when we ask them to do something, but I have...
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Manager
I went looking for a new credentialing company, and Modio Health was the first one that I found, so...
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Manager
The vendor was very patient with me when I reached out to them. They spelled out clearly what...
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Manager
When I email the vendor's support people, the turnaround time is a couple hours. I can't remember...
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Manager
OneView has really reduced the time that our credentialing person has to spend actually doing the...
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Manager
We looked at a couple of other systems that were really good. They looked really good, but they were...
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Manager
I am figuring out which reports I can run, and I am figuring out how to quickly view data. The more...
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Manager
Modio Health rolls out a lot of different enhancements. I don't think the enhancements have...
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Manager
We get more than our money's worth because OneView takes away a lot of the stress of everything....
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Manager
OneView has created efficiency in our office. We used to have an Excel spreadsheet on our shared...
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Manager
OneView is a very powerful system, and we have started to slowly but surely integrate a lot of...
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Manager
Modio Health keeps all their promises. I haven’t heard of one instance where they have not.
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Manager
Modio Health does a really good job of avoiding nickel-and-diming. I am a bit leery about new...
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Manager
The service is pretty proactive. The vendor rolled out something new around obtaining online...
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Analyst/Coordinator
Overall, our experience with Modio Health has been incredible. We used spreadsheets for so long that...
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Analyst/Coordinator
Modio Health's support is excellent. When I need help, whether it be through their email, phone, or...
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Analyst/Coordinator
My only concern is that I don't have as much control over the system as I used to. I know that this...
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VP/Other Executive
We have found Modio Health to be extremely reliable. We have had no problems with our credentialing....
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VP/Other Executive
I would tell other providers to use OneView because I like the platform. Modio Health keeps us...
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VP/Other Executive
Modio Health is very efficient. I have never had a license lapse because I wasn’t notified...
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Manager
I like the versatility. Before we were with Modio Health, we were with someone else and were limited...
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Analyst/Coordinator
The vendor tries to avoid nickel-and-diming us. I think that we are nickel-and-diming ourselves, but...
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Analyst/Coordinator
Modio Health does very well with delivering new technology that meets our needs. They are constantly...
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Manager
Modio Health could do better with the reporting options in this product. I like their reporting...
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Manager
Most of my team members were only in the office, so they were not used to working remotely at all....
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Manager
The training that I received was good. I was also shown where there were additional resources for...
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VP/Other Executive
There is never a problem with the product quality. The ease of use with Modio Health's solution is perfect....
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Manager
Modio Health's tracking feature is one of the pillars of our in-house credentialing process. Being...
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Manager
Giving doctors the ability to access OneView to better see their information and documents is a...
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Manager
I would like to suggest that Modio Health add the ability to access the API so that I can set up...
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Manager
I am inclined to say that Modio Health keeps their promises. I can't think of a specific promise...
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Analyst/Coordinator
If the decision were up to me, I would buy OneView again. We are kind of dictated by our corporate...
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Analyst/Coordinator
Modio Health keeps all their promises. Nothing has fallen through the cracks. I don’t know that they...
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Analyst/Coordinator
Our implementation went very well. We had a brief training, and then we kind of learned as we went...
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Analyst/Coordinator
There are a lot of private documents within OneView, so being a standalone product is probably good....
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VP/Other Executive
Modio Health just charges me for what I should be charged for. The vendor has to get staff members...
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VP/Other Executive
I didn’t ask the vendor for any response during the COVID-19 crisis, but they have been sending out...
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Analyst/Coordinator
We have been pretty happy with OneView; it is great. OneView is a database that holds all of our...
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Analyst/Coordinator
Modio Health is very responsive to any issue that I have, whether it is a glitch in the alerts or a...
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Analyst/Coordinator
I wasn't on board when my company did all of the market research to find a credentialing vendor. I...
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Analyst/Coordinator
One of our facility's project managers was our main point of contact when we started moving to...
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Analyst/Coordinator
OneView has a lot of reports, which are great, but sometimes they are almost too much. We have to...
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Analyst/Coordinator
I wish the system had more integration with the national profiles that providers use. If we are...
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Analyst/Coordinator
Modio Health’s system has a tracking feature, so when we have a new person, I can go check to make...
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Analyst/Coordinator
Modio Health’s training was great. The training team was awesome. Our trainer did as many training...
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Analyst/Coordinator
I have been doing credentialing for a couple of years, and in some respects, OneView is a...
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Analyst/Coordinator
As far as I know, Modio Health avoids charging for every little thing. I don't see the bills, but if...
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Analyst/Coordinator
I feel like Modio Health's training sessions were too advanced for where I was at when I first...
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Analyst/Coordinator
I would rate OneView's ease of use highly. I have had to train someone on the system, and training...
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Analyst/Coordinator
We would like to see a few more pieces of functionality in OneView. There are a few sections that we...
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Director
Modio Health has a very good product. There are a couple of things I would add, but I think Modio...
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Director
We considered a few other vendors, and OneView made the most sense for us in terms of cost and what...
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Director
I would tell others that are considering OneView that I find the system to be very good for the...
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Director
The vendor’s implementation services were very good. Modio Health has a lot of supportive training material....
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Director
I would like the workflow to be more automated instead of having to make sure I click something for...
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VP/Other Executive
I am likely to recommend Modio Health. I preach Modio Health. They have been wonderful. They are...
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Analyst/Coordinator
I am pretty happy with Modio Health. As far as their implementation went, Modio Health was perfect.
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Analyst/Coordinator
I expect our satisfaction with Modio Health to remain the same or go up depending on what new...
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Analyst/Coordinator
Modio Health takes suggestions for improvements, and it is nice to be able to list which practices...
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Analyst/Coordinator
The vendor's training and implementation are fabulous. They literally built training into the...
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Analyst/Coordinator
The product works better than promoted, and I would rate the product quality high. The system has...
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Analyst/Coordinator
We are relatively new to the system. We use it for a specific purpose with medical school students...
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Analyst/Coordinator
There are a lot of fields in the system that we don’t use. I wish I could delete those fields, turn...
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Manager
The product quality is almost there, but there are some things that I would change. Things are...
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Manager
I haven't actually had to use Modio Health's support that much. I haven't had that many problems,...
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Analyst/Coordinator
We demoed a few other systems and we just kept coming back to OneView. We like that the system...
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Analyst/Coordinator
Modio Health requires that we send them our documents to be formatted into PDFs and maps, and then...
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Analyst/Coordinator
I would give Modio Health a very high rating for their phone and web support. They are great. The...
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Analyst/Coordinator
Our overall satisfaction would increase if Modio Health would compromise and give us a little more...
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Manager
With one of my previous jobs, I was involved in hiring people from outside the country or from other...
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Manager
At one point in my career, my organization had over 100 providers, and I was having to track things...
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Manager
The system was implemented before I came in, so I did not get the formal training at the very...
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Analyst/Coordinator
OneView is very user friendly. When we are on the first page for the provider's demographics, we can...
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Analyst/Coordinator
OneView's tracking aspect could be improved. We have to set that aspect up ourselves. We were sent a...
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Manager
I think we could be extremely satisfied in a year from now. The support team from Modio Health has...
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Manager
I want providers to know that filling in everything is much easier with a platform like OneView...
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Manager
OneView is an excellent resource. When providers move out of the state, they can always have access...
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Analyst/Coordinator
With OneView, I can just log in to the system every day, as opposed to our other vendor's system...
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Analyst/Coordinator
There is zero involvement from the vendor executives that I know of, but I haven't needed any...
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Analyst/Coordinator
I definitely do not feel nickel-and-dimed. Once we formed the initial contract with Modio Health and...
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Analyst/Coordinator
Modio Health set up many training sessions, took their time, and answered all my questions. Their...
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Analyst/Coordinator
I rate the vendor high for their support during the COVID-19 crisis. I was able to credential at the...
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Analyst/Coordinator
The system does have quirks, and we had to be trained more than once in a couple of its areas, such...
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Analyst/Coordinator
The quality of the product is excellent. OneView meets our needs very well. I would give the system...
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Analyst/Coordinator
Modio Health has been excellent with their ongoing support. They are fabulous. We have had to do a...
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Analyst/Coordinator
Overall, we are extremely satisfied with OneView. I really do appreciate the team. The team is so...
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Manager
I would buy the product again, but right now, we just have it to hold us over until other vendors...
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Manager
The vendor did a good job of giving us time to ask questions and do demonstrations of the software...
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Manager
I would give the product a low rating for supporting our integration and interoperability goals. Our...
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Manager
The vendor’s support people are super responsive; they get back to us really quickly, and that is...
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Analyst/Coordinator
The pricing for the system is unbelievable. We get our money’s worth. I have recommended this system...
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VP/Other Executive
Modio Health’s service is very proactive. They call ahead if something is going to happen. The...
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Manager
The system has a lot of capabilities that don’t really apply to us, especially because our company...
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Manager
I would tell others looking at the system that there are really nice capabilities and that I really...
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Manager
Modio Health is a great partner with us. They are on top of things. The communication from Modio...
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Manager
We have weekly calls about the system, which is working very well. We can upload any documents we...
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Manager
There was an instance where I had a question about a charge on our account. Modio Health was really...
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VP/Other Executive
Before we had OneView, we were using an Excel spreadsheet. I am really enjoying using OneView. Maybe...
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VP/Other Executive
I am really pleased with Modio Health. So far, they have kept all their promises, and their support...
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VP/Other Executive
Modio Health avoids nickel-and-diming us. They were pretty up front in their contract, and we knew...
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VP/Other Executive
I have to send my own forms to OneView. If OneView already had the forms, that would help. The only...
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VP/Other Executive
I would definitely recommend Modio Health. I am very satisfied. So far, everything has worked the...
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Manager
I feel like Modio Health is a good partner because they are evolving with the times. A lot of the...
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Manager
The software is absolutely fabulous and very user friendly for the providers to enter their...
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Manager
One of the biggest things that Modio Health sold us on was tracking the expirables, and the system...
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Manager
I have had phone calls with Modio Health on things that I have questions or requests about. They...
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Manager
We had to export our information out of our old program and into Excel spreadsheets, which we then...
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Analyst/Coordinator
Administrators are pretty limited in what we can do with OneView. We don't have the type of access...
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Analyst/Coordinator
Other providers should know that OneView is more of a database. It doesn't actually feed into CAQH...
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Manager
Modio Health is absolutely delivering new technology that meets our needs. They do support our...
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Analyst/Coordinator
The vendor’s support people respond to us very quickly when we need to get people set up. I love...
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Analyst/Coordinator
I haven't seen a lot of new technology from the vendor. I am excited about some of the new things...
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Analyst/Coordinator
I don't know what we paid for the product, but I would guess that we are getting our money's worth....
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Analyst/Coordinator
Overall, I am really satisfied with OneView. But I haven't dug deeply enough into the system to be...
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Analyst/Coordinator
The platform is working really well compared to our last credentialing platform. There are a lot of...
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Analyst/Coordinator
Modio Health’s response time to anything related to the platform is pretty good. We can’t complain...
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Analyst/Coordinator
We hesitated on switching over to Modio Health’s system in prior years because the vendor was so...
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Analyst/Coordinator
Our old platform used to interface with CAQH. Modio Health told us that nobody interfaces with CAQH,...
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Analyst/Coordinator
Modio Health pretty much avoids charging for every little thing.
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Manager
We didn't use the full functionality of the product when we first purchased it. OneView was just a...
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Manager
I like the accessibility of the product. Anywhere that I have internet access, I have access to the...
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Manager
I have never seen customer service like Modio Health’s before. Modio Health is amazing. I send them...
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Manager
The ease of use for both the staff and the providers is really good. The system is quick. Within a...
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Manager
Modio Health is keeping their promises as best as they can. Some things are out of their control....
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Manager
Modio Health doesn’t charge us for every little thing. Once we sign with them, their pricing is good...
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Manager
I don’t have any complaints about Modio Health or OneView. The system is wonderful. If there are any...
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Manager
Modio Health has scheduled trainings throughout the month. We can get on live trainings in which...
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Manager
OneView is very easy to use and intuitive. Most of it is automated. I can set it up once each month...
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Manager
I don’t really have any interactions with the executive team. When we first signed up, the VPs...
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Manager
I would recommend the product to others, and I have recommended it several times. Modio Health is...
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Manager
Modio Health tells me when new things are coming out. They tell me when there is a new feature or an...
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Manager
I would recommend the system to a peer or friend. It is very useful. Before we implemented OneView,...
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Manager
OneView is a very simple, easy solution, and it provides us with what we need to track payers and...
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Analyst/Coordinator
I have found OneView to be very useful in my daily work. I primarily use it for facility...
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Analyst/Coordinator
I like that the system doesn’t time out on us. With other systems, if there is a bit of inactivity,...
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Analyst/Coordinator
I wish that the vendor offered the ability to track physicians and subscriptions. That is something...
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Analyst/Coordinator
OneView is really nice, and it is as good as the information we put in. There are a lot of...
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Analyst/Coordinator
OneView is probably not part of our organization’s long-term plans due to some internal changes....
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Analyst/Coordinator
I don’t have too much involvement with the executive team at this point. The system is up and...
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Analyst/Coordinator
I would have liked to see the vendor touch base with the provider’s office to see how they were...
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Analyst/Coordinator
I am very hands on and like to figure things out on my own. There was something that I was trying to...
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Analyst/Coordinator
I didn’t feel like I had a normal onboarding experience, so it is hard to judge Modio Health, but I...
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Analyst/Coordinator
Modio Health’s customer service is number one. Modio Health is fantastic. They do webinars on...
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Analyst/Coordinator
There is a feature in another program I know of that I love. With that feature, people can go into a...
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Analyst/Coordinator
The program is set up to be really automatic, and I love the flexibility because we can tailor the...
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Analyst/Coordinator
There is a hiccup that I came across. I manage the credentials for some people who are not just...
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Analyst/Coordinator
I haven’t had a problem with Modio Health not keeping promises. There was no delay on Modio Health’s...
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Analyst/Coordinator
I never have to worry about nickel-and-diming from Modio Health at all. The only thing that was an...
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Analyst/Coordinator
For a long time, we did not have any kind of software. We were just basically keeping track of...
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Analyst/Coordinator
Modio Health is always sending updates. Every month, they put out new updates and things that they...
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Analyst/Coordinator
The most useful thing that we use is the tracking, which allows us to put in credentialing notes,...
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Analyst/Coordinator
Modio Health could change their support to a degree. They try to keep control over a lot of...
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Analyst/Coordinator
The support is great. There haven’t been too many times when we haven’t been able to get ahold of...
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