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OneView (Mostly Ambulatory) Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
Modio Health tells me when new things are coming out. They tell me when there is a new feature or an...
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Manager
Functionality and Upgrades
I would recommend the system to a peer or friend. It is very useful. Before we implemented OneView,...
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Manager
Functionality and Upgrades
OneView is a very simple, easy solution, and it provides us with what we need to track payers and...
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Analyst/Coordinator
Functionality and Upgrades
I have found OneView to be very useful in my daily work. I primarily use it for facility...
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Analyst/Coordinator
Functionality and Upgrades
I like that the system doesn’t time out on us. With other systems, if there is a bit of inactivity,...
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Analyst/Coordinator
Functionality and Upgrades
I wish that the vendor offered the ability to track physicians and subscriptions. That is something...
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Analyst/Coordinator
Functionality and Upgrades
OneView is really nice, and it is as good as the information we put in. There are a lot of...
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Analyst/Coordinator
Other Observations & Comments
OneView is probably not part of our organization’s long-term plans due to some internal changes....
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Analyst/Coordinator
Functionality and Upgrades
I don’t have too much involvement with the executive team at this point. The system is up and...
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Analyst/Coordinator
Implementation and Training
I would have liked to see the vendor touch base with the provider’s office to see how they were...
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Analyst/Coordinator
Service and Support
I am very hands on and like to figure things out on my own. There was something that I was trying to...
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Analyst/Coordinator
Implementation and Training
I didn’t feel like I had a normal onboarding experience, so it is hard to judge Modio Health, but I...
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Analyst/Coordinator
Service and Support
Modio Health’s customer service is number one. Modio Health is fantastic. They do webinars on...
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Analyst/Coordinator
Functionality and Upgrades
There is a feature in another program I know of that I love. With that feature, people can go into a...
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Analyst/Coordinator
Functionality and Upgrades
The program is set up to be really automatic, and I love the flexibility because we can tailor the...
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Analyst/Coordinator
Functionality and Upgrades
There is a hiccup that I came across. I manage the credentials for some people who are not just...
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Analyst/Coordinator
Service and Support
I haven’t had a problem with Modio Health not keeping promises. There was no delay on Modio Health’s...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I never have to worry about nickel-and-diming from Modio Health at all. The only thing that was an...
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Analyst/Coordinator
Other Observations & Comments
For a long time, we did not have any kind of software. We were just basically keeping track of...
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Analyst/Coordinator
Functionality and Upgrades
Modio Health is always sending updates. Every month, they put out new updates and things that they...
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Analyst/Coordinator
Functionality and Upgrades
The most useful thing that we use is the tracking, which allows us to put in credentialing notes,...
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Analyst/Coordinator
Lessons Learned
Modio Health could change their support to a degree. They try to keep control over a lot of...
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Analyst/Coordinator
Service and Support
The support is great. There haven’t been too many times when we haven’t been able to get ahold of...
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Analyst/Coordinator
Lessons Learned
I would tell others that Modio Health does a great job with all the different aspects of the system....
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Analyst/Coordinator
ROI / Cost (care and feeding)
Modio Health could do a little better with avoiding charging for every little thing. I don’t usually...
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Analyst/Coordinator
Implementation and Training
Modio Health does have training videos now. I haven’t had time to look at them. But they put videos...
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Manager
Functionality and Upgrades
I like that we can keep track of license renewals and things like that in the system. We have a lot...
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Manager
Functionality and Upgrades
I don’t know where Modio Health could improve. I am pretty happy with where they are. I don’t do the...
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Manager
Service and Support
I don’t really deal with the executives. The vendor has a help button that makes a person available...
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Manager
Relationship
Modio Health constantly gives ongoing training. They offer us whatever. We can ask them for...
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Manager
Relationship
The product works as promoted. The vendor has everything we want. If I need something to be set up...
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Analyst/Coordinator
Functionality and Upgrades
OneView is a godsend. I am able to do all our physician credentialing with OneView. Everything...
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Analyst/Coordinator
Functionality and Upgrades
I found OneView to be very easy to learn. Modio Health moved a little fast for one coworker I have...
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Analyst/Coordinator
Service and Support
Modio Health is always there to support us, but we really haven't had any COVID-19 dealings with...
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Analyst/Coordinator
Relationship
The contact Modio Health assigned to me sends emails maybe twice a week with the new products that...
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Analyst/Coordinator
Technology
Modio Health is currently working on delivering new technology for us. The vendor is open to...
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Manager
Relationship
The vendor is a partner not only because what they have designed is excellent but also because they...
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Manager
Functionality and Upgrades
The system meets and exceeds our needs for urgent and emergency credentialing because it doesn't...
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Manager
Functionality and Upgrades
The design for the user experience and interface is amazing. The product is extremely simple and...
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Manager
Functionality and Upgrades
One of my biggest pet peeves is that when we download documents, the only way to look at them is to...
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Manager
Functionality and Upgrades
One feature that isn't user friendly is the credentialing software. There is no credentialing...
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Manager
Service and Support
I haven't really seen the vendor do anything proactive other than send us updates. I don't know that...
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Manager
Lessons Learned
Saying whether I would recommend the product to a friend is hard because that would depend on what...
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Manager
Future Outlook
When we signed up with Modio Health, I knew the product didn't have all the bells and whistles of...
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Director
Interfacing and Integration
The integrations that the vendor has with every entity have been vital. With OneView, we can set an...
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Director
Functionality and Upgrades
OneView has a feature for reporting that gives us a list of all our current providers and gives us...
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Director
Other Observations & Comments
Originally, one thing that we liked about Modio Health is that they talked about vetting new...
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Director
Relationship
Our experience with Modio Health has been amazing. They are very helpful and attentive. We are able...
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Director
Functionality and Upgrades
With Modio Health, there were all kinds of benefits that we didn’t anticipate. The vendor has a tag...
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Analyst/Coordinator
Functionality and Upgrades
We use the system to prefill our applications. So one nice thing with the contracting is that when...
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Analyst/Coordinator
Functionality and Upgrades
Mostly, the return we see is that people don't have to sit around and type up applications over and...
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Analyst/Coordinator
Implementation and Training
The implementation was super easy. The vendor was helpful and open to training. We had some changes...
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Analyst/Coordinator
Service and Support
The system fills out credentialing applications for us, but we have to give that credentialing...
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Analyst/Coordinator
Win/Loss - Why they were selected (by current clients)
A lot of other vendors didn’t even offer a prefill process in their system. OneView was above and...
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Analyst/Coordinator
Functionality and Upgrades
The system can do things remotely. All my providers have a login to be able to see their information...
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Analyst/Coordinator
Functionality and Upgrades
Modio Health supports out-of-state credentialing really well. By law, the pathologists need to have...
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Analyst/Coordinator
Service and Support
Any time we come up with any credentialing issues, we can call Modio Health or at least email them...
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Analyst/Coordinator
Functionality and Upgrades
We really like Modio Health. The system has been a game changer for us. We basically kept track of...
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Analyst/Coordinator
Functionality and Upgrades
The system encapsulates the expected reimbursements to a certain extent. We don’t use it that way...
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COO
Functionality and Upgrades
Modio Health is great. There are some limitations that I wish could be corrected, but I am not sure...
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COO
Service and Support
Modio Health’s customer service is great. Every time I have emailed them, I have gotten a response...
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COO
Implementation and Training
We have been trying to set up tracking, and we haven't heard back from the implementation team. Part...
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COO
Implementation and Training
The initial training was excellent. We haven’t really had any ongoing training.
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COO
Interfacing and Integration
The only limitation is that Modio Health still has a little bit of lag in terms of being able to...
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Director
Win/Loss - Why they were selected (by current clients)
We selected Modio Health because of their price point, and someone within our team that had access...
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Director
Functionality and Upgrades
There were more opportunities for Modio Health to provide us with more information on how the...
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Director
Functionality and Upgrades
The end-user experience is much better than what we had in the past, and the credentialing is not...
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Director
Functionality and Upgrades
Modio Health does automated checking, updates, and alerts really well. We haven’t needed additional...
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Director
Implementation and Training
Modio Health could improve their training. I would have liked to have had someone on-site, but Modio...
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Analyst/Coordinator
Functionality and Upgrades
The contracting side is great. We can house all of our contracts in the system. Modio Health makes...
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Analyst/Coordinator
Sales and Contracting
We have definitely received our money’s worth. Modio Health was open to negotiating our fees with...
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Manager
Functionality and Upgrades
I find OneView to be very easy to use, and I am not afraid of it. I have found everything to be good...
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Manager
Implementation and Training
During the implementation, Modio Health has reached out to us for information from our organization...
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Manager
Service and Support
I haven’t had a problem with Modio Health. They have listened to our questions. They listen to what...
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Director
Interfacing and Integration
The system doesn’t integrate with other systems, and that is not Modio Health's fault. The system is...
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Director
Functionality and Upgrades
There are a couple of things in the system that we are not thrilled with. Every system has its pain...
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CFO
Win/Loss - Why they were selected (by current clients)
When I was in another organization, we needed to automate. We looked at some big vendors, and Modio...
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CFO
Implementation and Training
Modio Health’s training was fine. The system is very easy to use, even for somebody who isn’t in the...
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CFO
Relationship
The vendor could improve their a la carte services where companies actually hire the vendor’s staff...
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Manager
Service and Support
So far, things have been very good with OneView. Our only concern was that we weren’t getting...
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Manager
ROI / Cost (care and feeding)
Modio Health is very cost efficient. I don’t see any nickel-and-diming. If we needed more training,...
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Manager
Implementation and Training
The vendor trains us as much or as little as we want. As we bring new people on, I don’t believe the...
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Manager
Service and Support
Modio Health has provided a lot of support, and they will back away if we don’t want their support....
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Analyst/Coordinator
Functionality and Upgrades
I have really enjoyed using OneView, and I am excited that we have Modio Health. OneView has been a...
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Analyst/Coordinator
Functionality and Upgrades
The reminders are extremely useful. I can set reminders about when licensures are coming up. There...
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Analyst/Coordinator
Functionality and Upgrades
I use OneView every day just as my reference. I use it constantly. It is always up. I can...
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