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OneView (Mostly Ambulatory)
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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Featured  Report

Credentialing 2022: What Solutions Have Fulfilled Their Efficiency Promise?
Credentialing 2022:
What Solutions Have Fulfilled Their Efficiency Promise?
October 2022
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User Commentary

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Director

Functionality and Upgrades

Things are going well. We came from a very manual paper process, and OneView helped streamline the...

Mar 2023
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Director

Other Observations & Comments

I probably would want to be open to other platforms that have more of a focus on HR. I think we went...

Mar 2023
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Director

Relationship

We were promised that there would be API capability, and then we were told there wasn't an API...

Mar 2023
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Director

Other Observations & Comments

Modio Health does offer a variety of training. I would like to see some more live options available.

Mar 2023
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Director

Lessons Learned

The solution meets our needs in most areas. There are some improvements that could be made, but if...

Mar 2023
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Director

Functionality and Upgrades

There is some ability for report running, but I would like to see the ability to send alerts to the...

Mar 2023
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Director

Service and Support

Modio Health’s web support is immediate. We can get a response pretty quickly.

Mar 2023
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Director

Implementation and Training

Modio Health implemented a new login, and that implementation left the system down, and we couldn't...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

Modio Health is not part of our long-term plans because our organization is being bought out and we...

Feb 2023
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Analyst/Coordinator

Service and Support

Modio Health’s response time is unmatched. They are very communicative and always send out new...

Feb 2023
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Analyst/Coordinator

Interfacing and Integration

Modio Health helps us meet our interoperability goals. There has been a night-and-day difference...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

We renew small practice insurance certificates every year. So if there were a way for Modio Health...

Feb 2023
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CFO

Functionality and Upgrades

I would tell a colleague that OneView is user friendly, but it takes a bit of time to get situated...

Oct 2022
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CFO

Functionality and Upgrades

The not-so-good part of OneView is that not everybody is proficient in its electronic aspect. We...

Oct 2022
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CFO

Win/Loss - Why they were selected (by current clients)

Our review process is much smoother now thanks to OneView. The board member who does our reviews can...

Oct 2022
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CFO

Implementation and Training

The vendor fulfilled our expectations in terms of the implementation timeline and what they said...

Oct 2022
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CFO

ROI / Cost

The vendor was very up front about what they were going to charge us. In terms of the tiered...

Oct 2022
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CFO

Interfacing and Integration

Our different teams can share files using the product, and that process is integrated. The teams can...

Oct 2022
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CFO

ROI / Cost

I would recommend OneView. The cost is a little hefty, but it does offset our noncompliance.

Oct 2022
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Analyst/Coordinator

Service and Support

Everything is going well with Modio Health. They are very consistent with pretty much everything...

Oct 2022
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Analyst/Coordinator

Relationship

We have reached out to the vendor to request enhancements to the system, and the vendor has told us...

Oct 2022
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Analyst/Coordinator

Relationship

Nothing drastic has changed during our time with Modio Health. The vendor is innovative, and they...

Oct 2022
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Director

Service and Support

We haven't had any issues working with Modio Health. The vendor is very supportive. We don't have...

Sep 2022
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Director

Sales and Contracting

It took a little bit to get OneView going and to get users acclimated to using it. Our expectations...

Sep 2022
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Director

Lessons Learned

I would tell others to look around more before going with OneView. It is not a terrible product, but...

Sep 2022
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Manager

Functionality and Upgrades

OneView is pretty user friendly. I mostly use it to enter my providers for credentialing and to...

Aug 2022
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Manager

Relationship

Initially, Modio Health told us that once the onboarding was complete, all applications would be...

Aug 2022
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Manager

Other Observations & Comments

In our contract with another company, they charged for each application that was submitted. But with...

Aug 2022
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Manager

Service and Support

Sometimes Modio Health doesn’t follow up on credentialing at all for a month. So if a payer did not...

Aug 2022
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Manager

Functionality and Upgrades

If a provider has already filled out a Modio Health application with another practice, they can’t...

Aug 2022
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Manager

Service and Support

One thing that Modio Health could improve would be the follow-up from their team. We would like...

Aug 2022
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Manager

Service and Support

Modio Health's responsiveness and the quality of their support so far have been great. The vendor...

Aug 2022
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Analyst/Coordinator

Lessons Learned

I would like to see Modio Health incorporate physician performance evaluations into the software.

Aug 2022
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Analyst/Coordinator

Relationship

We came off of paper and couldn’t afford the Taj Mahal of credentialing software, so we decided to...

Aug 2022
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Analyst/Coordinator

Service and Support

If we need something from Modio Health, have a question, or are exploring different options for how...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

We like being able to complete forms online and have providers sign things through DocuSign in...

Aug 2022
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Director

Service and Support

Modio Health absolutely is there for support when there are changes to the software. In fact, I have...

Aug 2022
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Director

Functionality and Upgrades

The layout of Modio Health's system is set up the same way that another solution we are familiar...

Aug 2022
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(0)
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Director

Functionality and Upgrades

There are a few pieces of Modio Health's system that we have to double-check ourselves. For...

Aug 2022
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Director

Functionality and Upgrades

The notes feature in the system is so helpful because when I go to a certain date, everything is...

Aug 2022
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Director

Functionality and Upgrades

I really appreciated the feature where we could view the number of alerts on the home page. I liked...

Aug 2022
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Manager

Win/Loss - Why they were selected (by current clients)

The product is very user friendly, and the reporting is fantastic. Those are the biggest reasons why...

Aug 2022
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Manager

Service and Support

The customer service from Modio Health is fantastic. We have fairly frequent conversations or...

Aug 2022
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Manager

Lessons Learned

We absolutely love Modio Health, and to go from the system we were on before to this one was a night...

Aug 2022
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Director

Service and Support

Modio Health’s tech support people are very responsive. I am the only one that uses the software, so...

Aug 2022
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Director

Sales and Contracting

Modio Health is good about not charging for every little thing, but there are membership aspects...

Aug 2022
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Analyst/Coordinator

Implementation and Training

I find Modio Health’s training and education very difficult. The vendor comes out with notifications...

Aug 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

It is Modio Health's fault that we haven't been able to fully implement all of OneView's functions...

Aug 2022
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(0)
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Analyst/Coordinator

Service and Support

I think there could be a quicker turnaround time when we put in a ticket to Modio Health. We get a...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Our overall experience with OneView has been positive. The system has been very useful for...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

OneView's ability to link with state boards, medical boards, and the DEA has made the biggest...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

As far as improvements to OneView go, having more control over the ability to upload different forms...

Aug 2022
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Analyst/Coordinator

ROI / Cost

I would tell other providers that OneView is a worthwhile investment, especially if they are doing...

Aug 2022
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VP/Other Executive

Future Outlook

The product doesn't update automatically, so our staff members have to enter updates and addresses...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

OneView is the fastest system when it comes to getting real-time validations for prescribers'...

Aug 2022
||
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VP/Other Executive

Service and Support

We have our own trainer who trained with the vendor a long time ago. When we need assistance from...

Aug 2022
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Analyst/Coordinator

Service and Support

We have been experiencing ongoing performance issues with OneView. We want those issues to be...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The tracking ability within OneView is 100% spot-on in terms of helping us to stay on task with the...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

One of the things that Modio Health could improve on is the ability to exchange data with CAQH so...

Aug 2022
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Analyst/Coordinator

Service and Support

Whenever we have questions and reach out to Modio Health, they are very helpful. There are certain...

Jul 2022
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Analyst/Coordinator

Relationship

Modio Health does monthly updates and sends us alerts to let us know about new licensure and such...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

With the way OneView functions, we can run the OIG search straight from the provider profile. It...

Jul 2022
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Analyst/Coordinator

Implementation and Training

I wish we had known previously how the system is starting to use forms because Modio Health did our...

Jul 2022
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CFO

Functionality and Upgrades

The software is user friendly, and most of our people can use it fairly easily. The system has...

Jul 2022
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(0)
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CFO

Relationship

The vendor's people are experts in this area of healthcare, and they will help us through the...

Jul 2022
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(0)
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Analyst/Coordinator

Relationship

Modio Health is very easy to work with, and they are forthcoming about what they offer.

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the reports within OneView aren’t easy to run. There is an alert function, but we wish we...

Jul 2022
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Analyst/Coordinator

Service and Support

I like the organization and structure of Modio Health. For one thing, the support is phenomenal. The...

Jul 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

Originally, the forms and how they could be prefilled were what stuck out with us with Modio...

Jul 2022
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