OneView (Mostly Ambulatory) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
Modio Health's executive team reached out to me when we had some major issues. Also, the...
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Product
We were not able to utilize sending out an application through OneView simply because of the way...
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Loyalty, Product
I do not like the recent upgrade. In the old version, my dashboard would have a list of providers. I...
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Relationship
I have mixed feelings about Modio Health's web support. The quality really depends on who I get from...
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Operations, Product
Before Modio Health started the implementation of the new version, the system would pull in basic...
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Value
I would say we probably have gotten our money's worth out of OneView. It is geared toward NCQA, so I...
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Relationship, Product, Value
I would not buy OneView again. It is not very conducive to hospital credentialing. OneView is...
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Loyalty, Product
Modio Health came out with a new version for some of the expirables, licenses for providers, and all...
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Product
Modio Health could probably improve on the functionality of a page or certain tab because OneView is...
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Operations, Product, Value
Everything with OneView is great. Modio Health's system has saved us from paper file credentialing...
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Relationship
Modio Health’s support staff system is phenomenal. They have the best customer service. The team...
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Loyalty
We are unsure about our future with OneView because we are currently looking at other systems that...
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Relationship
Whenever we have needed support or had an issue pop up, the vendor's support team has done a great...
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Relationship, Operations
It has been quite a while since our go-live for OneView, but that was a really smooth transition,...
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Product
We don't really use the product to communicate with other systems or external sources. Internally,...
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Product
I would like the vendor to explore options for different levels of access for superusers or...
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Relationship, Operations
We get notified about the vendor's upgrades, and the vendor will provide us with release notes....
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Relationship
I haven't really had to work with anyone since we really started on the system, but I know who to...
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Product, Value
We have been very happy with what we have gotten and what we have paid for it, so I think the...
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Loyalty, Relationship
The thing that I appreciate the most about the vendor is the level of support that they give us. It...
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Product
We always hear nightmare stories about onboarding with new products, but everything has gone so...
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Product
I can only think of one significant instance of downtime that we have had in the years that we have...
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Operations
Modio Health's training and resources have been excellent. The vendor provides really great...
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Product
The system's greatest weakness is its lack of superuser access and the fact that we can't control...
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Relationship
Modio Health has been very responsive, quick to help us, and quick to take care of issues. One thing...
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Loyalty, Relationship, Product
Modio Health could be better at looking through bugs during their updates. They could also add more...
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Relationship, Operations
I have used a couple of different systems, and for me, Modio Health's system is by far the easiest...
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Relationship, Operations
The system is very user friendly, and the vendor is quick to help users learn their system and...
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Product, Value
OneView has literally changed my life. The software's ease of use means that I don't have to worry...
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Relationship
The vendor has monthly changes and updates, and they are continually improving the system, even if...
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Product
I love the daily alerts that I get in OneView. Those reports are amazing because we can make them...
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Relationship
Modio Health is a really, really good company, and they are available anytime, day or night. One...
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Relationship
Modio Health is very responsive, and their support is very helpful. They are quick to respond, so...
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Operations
OneView is easy to use, but I have never used a different platform, so I don't have anything to...
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Product
With some sites or different applications that we use from Modio Health, not for credentialing but...
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Product
The process by which we update facilities in OneView is a little cumbersome. It would be better if...
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Product
We like that OneView allows us to have everything organized in a one-stop shop for each of the...
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Loyalty
We chose to implement OneView because it is user friendly and organizes all of the providers'...
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Loyalty, Product
The new version of OneView is not my favorite, and we don’t use it unless we have to update licenses...
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Culture, Loyalty
Our administration was considering using an alternative to OneView to save money. I gave the other...
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Culture, Value
I don't necessarily keep track of every charge from Modio Health. We recently changed our policy for...
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Loyalty, Product
OneView’s biggest strength is a new feature with the ability to link to various organizations that...
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Product
We use the OneView forms that are sent to the providers that are getting credentialed or...
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Operations
Modio Health offers training. They send out emails and say we can go to Modio University and learn...
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Relationship
OneView is very easy to use. I’m not totally in touch with what they are doing with their...
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Loyalty
It seems like OneView is going to be with us in the long term because we are going into both version...
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Culture, Relationship
With Modio Health, a few things have taken longer than we expected. I get that, but for the most...
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Operations, Product
OneView is very user friendly and easy on the eyes. In some systems, there is a lot of data...
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Culture, Value
Modio Health avoids charging us for every little thing, and they work with us really well. We can...
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Product
I really like OneView. It is a helpful product. We have many different kinds of providers that all...
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Relationship
Modio Health is very responsive, and their support is really good. If we need to understand...
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Culture, Relationship, Value
Modio Health keeps their promises. If they say that the system does A, B, and C, then it will. If...
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Culture, Loyalty, Product
There are some nationwide items in OneView. For example, if we put a physician's name and...
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Relationship
The vendor is kind of passive when it comes to working with us. They will give us information, but...
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Relationship
I feel like Modio Health does the very best that they can, but there are some things that we want to...
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Loyalty, Product
With the new version of OneView, there are new options for running multiple OIG reports and...
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Loyalty, Product
I am pleased with what OneView does, but there is still a handful of things that Modio Health is...
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Product
Some things in OneView are automated, but when we have to make changes in the system, especially to...
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Relationship
I feel like Modio Health definitely does offer good support for upgrades. However, the vendor...
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Operations
We don't really get any ongoing training. When new things come up, Modio Health sends us an email,...
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Product
There are some limitations, but I would buy OneView again. We are pretty pleased with the system....
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Relationship
When we suggest things or ask Modio Health whether OneView can do something, they always take what...
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Relationship
Modio Health’s customer service is really good. The customer service people are very responsive....
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Relationship
The support team is always fast and helpful. Every time I have ever needed them, they have been...
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Relationship, Product
Sometimes the tool used to pull verifications from the state licensing boards can be slow. Modio...
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Relationship, Product
We have forms that we submit to Modio Health, and then they map things out, so it is like our work...
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Product, Value
I really like the ability to send the application to the provider. I really like that we can send an...
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Value
We are getting our money's worth. OneView is better software than the product we had before. The...
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Relationship, Operations
Nothing seems to be out of the ordinary. The upgrades happen pretty quickly. When Modio Health has...
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Operations
Modio Health has always been really good about the training, and they will even talk to us...
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Product
Being able to have everything in one spot for quick access is amazing. However, it would be nice if...
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Relationship
Whenever I have had to contact the help desk team at Modio Health, the team has been quick to...
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Product
The system doesn't automate anything. It pulls licenses, but we have to go in on each license and...
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Value
OneView is one of the cheaper solutions on the market. It does not have all the bells and whistles...
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Relationship, Product
OneView comes with customized reports. If we need a specialized report, we have to contact the...
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Relationship
The last time that I had a meeting with Modio Health, they said they were changing the platform and...
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Culture, Loyalty, Product
The platform is designed so that when we do a new provider, we pull up a field and type in the...
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Relationship
Modio Health’s executives have reached out to me several times when we have had issues, and those...
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Relationship
I wouldn’t choose Modio Health again because we don't have control over our data. I can manually...
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Operations, Value
When Modio Health implements changes, the changes are implemented effectively. When we initially...
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Product
The vendor was not able to effectively map our credentialing application for us. The problem was...
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