OneView (Mostly Ambulatory) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product, Value
With OneView, the certifications are the hardest ones for us to track, and not necessarily the board...
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Culture
We recently went through a contract update with Modio Health and found out that there was updated...
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Operations
The upgrade was super easy for OneView. Someone I work with, who isn't as techy, struggled a little...
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Product, Value
By using OneView, we have had fewer misses on things that are approaching expiration or have reached...
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Product, Value
OneView drives efficiency through the automatic search for licenses and how it automatically updates...
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Relationship
Modio Health is very responsive. We just email the Modio Health support group for any changes,...
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Product
The best things are OneView's integrations with the other boards and OIG. Those are great. The...
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Loyalty, Operations, Product
OneView is easy to use, so that is great. It is very straightforward. We click on something, and it...
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Loyalty
We look at other vendors, and once in a while, I get invited to watch a training on something from...
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Relationship
Modio Health is continually making tweaks. Not everything they do is perfect, but that is based on...
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Culture, Loyalty
When considering solutions, I discovered a bunch of different platforms, got recommendations, and...
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Relationship
With Modio Health's support, I can submit a ticket, call, or email, and they will be there. I don't...
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Loyalty, Product
The organization of OneView is great. We used to manually enter everything into spreadsheets and...
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Loyalty, Relationship
Strategically, Modio Health doesn’t go out of their way to promise things, so it is not like they...
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Loyalty, Product
I wish we utilized OneView more. I am a fan of it, and I’m happy with it, but there are certainly...
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Culture, Product
In one part of OneView, the payer component isn't as fully baked as some of the other things. The...
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Product
If I didn't know anything and had no branding manual, when I logged in to OneView, there would still...
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Product
I like the way OneView notifies or alerts me. It updates me and sends me reminders that something...
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Operations, Product
There is only one thing that is difficult that I would like for OneView to improve. It is difficult...
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Operations
I didn't really receive any training for OneView. A one-on-one or group setup where we can set up a...
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Operations
The implementation of OneView was good. The vendor helped us, and it was very effective.
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Relationship, Operations
The manager of our department is the one who deals with the clinicians in the system. In the...
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Relationship
Compared to the other programs that I used to work with in another company, I like OneView very...
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Relationship
Modio Health is constantly upgrading and looking at what else they can do to make OneView better....
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Operations, Product
When we are managing credentials in OneView, I have noticed that sometimes there are missing...
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Loyalty, Product
It would be great if OneView could search not only by the name and NPI but also by the CAQH number....
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Operations, Product
Not everyone can log in to OneView. I have spent a lot of time reading information off OneView to...
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Operations, Product
There are other platforms that we use where we constantly hear complaints about things our people...
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Product
We don't give every clinician access to OneView. They can't see it. We have to put it someplace else...
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Loyalty, Operations, Product
Prior to using the system, we always wondered whether we submitted things. The system gave us the...
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Product
OneView is a pretty good tool. We were using various Excel trackers before, but that eventually...
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Relationship
There are a couple of trackers and spreadsheets that we had to make specifically because we didn't...
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Culture, Operations
Modio Health doesn't really send out any newsletters. It would be really useful to have something...
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Relationship, Product
Modio Health should continue to develop and update things as they come in. There have been a couple...
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Product
There are some features that I would love to see in the system that would make it easier for us to...
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Product, Value
One thing that the system does that drives efficiency is that it gives us the ability to quickly go...
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Product
It would be really useful if Modio Health could allow users to make a couple of pages themselves...
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Relationship, Operations
There have been a couple of times when I have tried to start an idea and it hasn't gone anywhere...
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Value
I have never seen any cost increases or things like that from Modio Health. As far as I know, there...
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Operations
Modio Health offers training. They send out information about Modio U when they have classes, but we...
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Operations, Product, Value
Getting clinicians to manage their own credentials in the system is the hard part, but that isn't...
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Relationship, Operations
Modio Health keeps their promises. They are pretty good about that. They are always sending out...
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Relationship, Product
I would love to make my own tags, reports, and forms and learn the back end of OneView, but Modio...
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Loyalty, Product
OneView is a pretty robust program. It is not hard to get into the system and get the basics. If...
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Relationship, Product
One incredible thing Modio Health does is work with Docusign. So I take a form, send it to someone,...
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Culture, Relationship
The vendor reaches out to me now and then to ask me whether I have any issues or questions. They...
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Operations
The vendor does well with implementation, and they never stop supporting us. Modio Health has...
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Product
Our providers are required to have professional liability insurance. They are under a group policy....
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Product
I like the reports the vendor offers. There is a report that I can run for whatever I'm looking for...
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Culture, Value
I know exactly what the vendor is going to charge us for. Modio Health charges by the account. So...
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Operations
If someone is looking at something at their level, the training videos are extremely easy to follow....
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Product
It is unbelievable how user-friendly the product is. What makes it easy for me is that the system...
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Relationship, Product
The vendor does everything to drive efficiency. They track the user-friendliness. They work with me....
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Relationship, Product
I needed the ability to access certain types of information, but Modio Health did not offer that...
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Relationship
I can call Modio Health and ask them to add a payer or something, and they will do that for me. It...
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Value
We use OneView for new clinicians. They get an invitation, and they seem to get in there and do...
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Product
If Modio Health could have a screen where we could see all the information from different locations...
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Culture, Value
Modio charges by the provider, and it would be nice if they didn't charge us by the provider. I just...
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Product
In OneView, I like that I can look at a provider and the payers and see the dates. We can put all...
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Operations
Training for OneView is something we have to reach out and ask for, but Modio Health gets back to...
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Culture, Relationship, Product
When we have a new provider that we need credentialing for, we actually send them an invite. Then,...
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Product
I appreciate that all of the system's features continue to function. I have never had an experience...
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Culture, Relationship
I haven't received any messages from Modio Health about a problem, so I suppose that Modio Health is...
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Product
The system has been very reliable, and it gives us the ability to do everything that we need to do....
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Culture, Relationship
There have been several occasions where we have asked Modio Health about certain capabilities, and...
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Loyalty, Value
OneView has been a really useful tool for our organization so far. It has been able to streamline a...
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Product
OneView makes it really easy to see provider data all in the same place. We have visibility into...
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Loyalty
We are considering leaving Modio Health because we would like to see more automation. I think that...
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Product
We are using OneView to have clinicians fill out their initial credentialing application, but...
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Loyalty, Operations
One reason we went with Modio Health had to do with how easy the tool was to navigate and how...
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Relationship
The people from the vendor are top-notch. I have been really impressed with their customer service...
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Relationship
Modio Health keeps a really close relationship with us, and they are sincerely curious. Their...
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Loyalty, Relationship
As long as Modio Health can keep up with the industry and how quickly we are growing, they will be...
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Product
We need customization in Modio Health’s intake survey, but that is due to the complexity of our...
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Operations
Modio Health has what is called Modio University, and they have a lot of really thoughtful courses...
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Product
Automation is an area where Modio Health can improve. For example, we would like to automate reports...
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Culture, Relationship, Product
When we initially went to Modio Health, they promised features and things that they would roll out....
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Loyalty, Product
One of the absolute game-changing features of OneView is that it ties the expirable section with all...
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Product
There didn't used to be a way to do a lot of custom self-service reporting for the solution. We had...
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Loyalty
OneView has been a great tool. We were looking for a credentialing platform that fits the size and...
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Value
With one provider, the whole process wasn't going through correctly in OneView, and Modio Health...
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Relationship
I have a good rapport with the Modio Health person who typically does the credentialing, so I just...
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Product, Value
I can access status tracking in OneView quickly rather than trying to go through paperwork to get to...
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Relationship
OneView is adaptable to what we need. The other thing would just really be the personnel at Modio...
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Relationship
Modio Health’s support team is very responsive. Modio Health is certainly an overachiever in getting...
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Loyalty, Product, Value
OneView meets our needs. I don't know anything that it does not do. With OneView, we have mostly...
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Loyalty, Product
Prior to OneView, we had a different credentialing solution that was certainly not as robust as...
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Operations
Modio Health certainly does the training and then stops multiple times to ask if we understand or...
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Product
When I have new staff members come on, it takes them a little while to adapt to OneView. It is a...
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Product
OneView is fine for what it is. I would like to have a little bit more play in how we can look up...
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Operations
There isn't a lot of training for OneView, but it isn't as if we needed to do a lot. I don’t know...
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Relationship
Modio Health usually keeps their promises. They are sometimes limited by how much information the...
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Product, Value
OneView is fine for what it is and compared to what we came from, but I don't know whether I would...
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Product
I would like to be able to get more concise reporting out of OneView. For example, it would be nice...
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Product, Value
We had a person who did all the credentialing for our providers, and when they left, it left a huge...
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Product, Value
OneView is definitely better than what we had before. It has definitely reduced the volume of...
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Relationship
When I have to email something to Modio Health's support people, those people don't understand what...
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Product
OneView is really great at certain things. However, when a new provider has a new ACLS, I am not...
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Loyalty
I have had some referral phone calls, and I have recommended Modio Health. I have only used one...
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Relationship, Operations
Modio Health has good training options. In terms of support, they have a chat feature where we can...
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Loyalty, Product
All of our hospital applications are now online. One of the system's greatest features is that it...
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Operations, Product
We didn't really have to do anything when Modio Health created the new version of the system. We...
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Relationship, Operations
Modio Health doesn't keep all of their promises. The new version of the system has taken longer to...
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Product, Value
Overall, OneView is great. It is organized, and it tracks things. It gives me a headache to imagine...
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Product
We can pull things from OneView and eliminate columns on spreadsheets that we don't need. Every...
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Product
Our number of providers has grown a lot. I like OneView because I can see what the other people are...
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Relationship, Operations
If I send in a support ticket to Modio Health because I'm having a problem, they usually get to it...
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Value
OneView is a lot more expensive than the other software we have had, but, of course, it has a lot...
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Operations, Product
Only a few providers have gotten through OneView to where it actually shows the check mark of...
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Product
The only thing that we have had a problem with recently is a glitch in OneView. We are in the system...
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Product
We can send a OneView invitation and have the providers input their own information and upload their...
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Product, Value
I love that OneView connects to the DEA and the state licenses so that we can use OneView to verify...
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Operations
When I was getting onboarded onto OneView, I used the training all the time, and it was really...
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Product
I use pretty much all of OneView’s available features to make sure that I get alerts when licenses...
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Product
There is a tracking mechanism in OneView where once I onboard a provider or do an enrollment for a...
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Relationship
Before OneView, we were using an outsourced company and we weren’t getting a really good response...
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Culture, Product
About a year ago, Modio Health made a change to the alert button that would tell users how many...
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Culture, Relationship, Product
Everything works fine in OneView. The programs that we have to verify licenses are easy to...
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Product
Considering the software that we used in the past, OneView is much more detailed and easy to use....
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Product
There are some boards that will allow users to verify whether someone is certified through the...
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Relationship
We have been very satisfied with Modio Health. As far as the vendor's customer service goes, if we...
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Product, Value
I would buy OneView again if we needed it. Modio Health made adjustments to the solution, and it...
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Value
Modio Health was really good about lumping in their price. Compared to other vendors who are gouging...
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Operations, Product
Modio Health has the ability to scale with a problem, and the user interface of the solution is...
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Relationship
I never dealt with Modio Health’s executive side other than to negotiate pricing. But if we had a...
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Loyalty, Value
We have moved away from Modio Health because it is a high-end managing company for credentialing,...
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Operations
Modio Health's executive team reached out to me when we had some major issues. Also, the...
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Product
We were not able to utilize sending out an application through OneView simply because of the way...
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Loyalty, Product
I do not like the recent upgrade. In the old version, my dashboard would have a list of providers. I...
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Relationship
I have mixed feelings about Modio Health's web support. The quality really depends on who I get from...
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Operations, Product
Before Modio Health started the implementation of the new version, the system would pull in basic...
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Value
I would say we probably have gotten our money's worth out of OneView. It is geared toward NCQA, so I...
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Relationship, Product, Value
I would not buy OneView again. It is not very conducive to hospital credentialing. OneView is...
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Loyalty, Product
Modio Health came out with a new version for some of the expirables, licenses for providers, and all...
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Product
Modio Health could probably improve on the functionality of a page or certain tab because OneView is...
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Operations, Product, Value
Everything with OneView is great. Modio Health's system has saved us from paper file credentialing...
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Relationship
Modio Health’s support staff system is phenomenal. They have the best customer service. The team...
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Loyalty
We are unsure about our future with OneView because we are currently looking at other systems that...
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Relationship
Whenever we have needed support or had an issue pop up, the vendor's support team has done a great...
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Relationship, Operations
It has been quite a while since our go-live for OneView, but that was a really smooth transition,...
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Product
We don't really use the product to communicate with other systems or external sources. Internally,...
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Product
I would like the vendor to explore options for different levels of access for superusers or...
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Relationship, Operations
We get notified about the vendor's upgrades, and the vendor will provide us with release notes....
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Relationship
I haven't really had to work with anyone since we really started on the system, but I know who to...
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Product, Value
We have been very happy with what we have gotten and what we have paid for it, so I think the...
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Loyalty, Relationship
The thing that I appreciate the most about the vendor is the level of support that they give us. It...
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Product
We always hear nightmare stories about onboarding with new products, but everything has gone so...
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Product
I can only think of one significant instance of downtime that we have had in the years that we have...
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Operations
Modio Health's training and resources have been excellent. The vendor provides really great...
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Product
The system's greatest weakness is its lack of superuser access and the fact that we can't control...
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