Cybersecurity Is Critical in Today's Environment
OneView (Mostly Ambulatory)
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Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Manager
I only have wonderful things to say about Modio Health. OneView is a wonderful program because it...
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Manager
There is a fee for almost everything that we want to add to the system. The vendor does add some...
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Manager
OneView's interoperability is lacking. Half of that is our doctors' faults, but I have also asked...
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Manager
There are a few things that I need help with that can't be answered through Modio University. The...
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Manager
Modio Health always has classes that I can take online, and those classes are wonderful. We can...
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Manager
Modio Health's system has access to physician licenses, and it alerts us when they are about to...
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Manager
The package from Modio is based on a number of providers, and it includes all of their features. I...
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Manager
Modio University and any of Modio Health's webinars are super informative and easy to understand.
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Manager
Modio Health will usually send out emails if there is a problem.
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Analyst/Coordinator
I am not sure how much the solution costs, but I know that my boss is very happy with its turnaround...
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Analyst/Coordinator
Modio Health has come out with online tutorials and refresher courses that go over what they are...
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Analyst/Coordinator
Overall, OneView cuts the headache of the process almost completely. OneView is a great product, and...
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Analyst/Coordinator
Some staff members still have difficulty, but that depends on whether they are using their phone or...
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Analyst/Coordinator
OneView allows us to track each provider and insurance for credentialing purposes. I appreciate that...
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Analyst/Coordinator
When we signed up with Modio Health, we understood the onboarding fee. The first batch of forms that...
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Analyst/Coordinator
When we run different reports and get the spreadsheet, we get so much information that when we are...
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Analyst/Coordinator
Modio Health is doing pretty well with delivering new technology. They are actually getting updates...
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Analyst/Coordinator
Some users complain that there are too many different ways to get the same results, and that makes...
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Analyst/Coordinator
The onboarding process was as smooth as it could be, but it happened during a busy time of the year,...
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Analyst/Coordinator
When I first started using the solution, I was brand new in the credentialing world. The vendor made...
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Analyst/Coordinator
The folks at Modio Health are very easy to talk to. They will answer any and all of our questions....
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Analyst/Coordinator
For the vendor's training, we were on conference calls almost every day. They went through the...
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Analyst/Coordinator
Our main issue with the solution is its CME tracking. Everything else works really well and meets...
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Analyst/Coordinator
My providers don’t like anything technology related. They send credentialing work to me and make me...
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Analyst/Coordinator
As far as delivering new technology goes, Modio Health has been pretty consistent with their updates...
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Analyst/Coordinator
Modio Health’s customer support is awesome. Any time that I ever have a random issue with the Modio...
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Analyst/Coordinator
I like Modio Health’s people who worked on the implementation process. They have been fantastic...
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Analyst/Coordinator
While the trainings Modio Health has been putting out are helpful, they are just on the same topic...
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Analyst/Coordinator
I am a really big fan of the tracking feature. It is one of my favorite things to use. I create...
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Analyst/Coordinator
I don’t know whether I would say the task section is a pain point. But I would still like it to be...
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Analyst/Coordinator
Our experience with Modio Health is going great. Modio Health has been such a blessing for our...
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VP/Other Executive
OneView makes it very simple to keep up with physician licensure and credentialing. We know our...
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VP/Other Executive
I would definitely buy OneView again. The system works. The company has literally gone beyond all...
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VP/Other Executive
When something goes wrong, it is very easy to get ahold of Modio Health, and they jump right on the...
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VP/Other Executive
Modio Health has been very supportive of all of our new staff. The training they provide is very good....
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Analyst/Coordinator
The platform really works well for us. It has definitely increased our efficiencies in what we do...
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Analyst/Coordinator
The service from Modio Health has been really good for us. They are very responsive and are always...
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Analyst/Coordinator
There is a platform that many providers and payers use that is a repository to store all of our...
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Manager
I would definitely recommend the system to others. I would tell others that OneView is almost an...
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Manager
OneView works pretty well. I don't have any problems with it, and it is easy to use. The system's...
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Manager
I have had some problems with running DEAs in OneView, but that is the only issue that I have had...
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Manager
I believe that Modio Health keeps all of their promises. I haven't had any problems with them. They...
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Manager
We haven't had to have any additional training from Modio Health because our people haven't changed....
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Manager
Modio Health is very responsive. They try to keep up with changes and to give us extra options. They...
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Manager
I would purchase OneView again because now we are used to it and feel comfortable. Modio Health has...
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Manager
With OneView, everything is garbage in, garbage out. A lot of things were just dumped into the...
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Manager
Modio Health is pretty supportive. We call for help, and they respond pretty quickly with the...
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Director
I really like the people that I work with at Modio Health. They have been very helpful. It has been...
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Director
OneView is user friendly and easy to update. The system is easy to manipulate. It is easy to pull...
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Director
For things like updating the product in a timely manner or making sure that information flows...
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Director
Modio Health continues to innovate OneView. They continue to upgrade it and make it better. OneView...
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Director
I would tell other providers that OneView is only as good as the data we put in it and the...
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Manager
The vendor talks about rolling out new updates, releasing features, or understanding certain...
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Manager
We have a set number of forms we can map within OneView, and if we go over that number, we are...
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Manager
There are a couple of things in OneView that I would change to make it a little easier to work with....
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Manager
If somebody was needing some credentialing software, I would tell them that we use OneView and that...
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Manager
When we are in the provider profile in OneView, we can switch providers. Modio Health said we would...
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Manager
We do utilize OneView in our everyday workflow, but we still feel the need to incorporate separate...
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Manager
We would like to have a little box on the front page with Medicare and Medicaid access numbers and...
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Manager
When Modio Health sold us OneView, they told us it was going to make things easier and fix all our...
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Director
Previously, my boss was using a credentialing service and paid so much money for a firm to...
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Analyst/Coordinator
Modio Health could have done better with our initial training. I had a few issues in the beginning....
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Analyst/Coordinator
I like how Modio Health keeps us with one contact person. Modio Health has more positive things than...
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Director
OneView is so great. I literally would not be able to do my job without the features that it has....
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Director
OneView is a data house for tracking my providers and all their information. Each person has a...
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Director
OneView gives me the amount of lead time that I need before the expirations of licensures, which can...
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Director
The Modio Health staff has just been incredible with setting up our practice on the software. They...
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Analyst/Coordinator
Modio Health’s website is easy to navigate. Everything I need is up to date. The certifications,...
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Analyst/Coordinator
Modio Health is responsive to my emails concerning questions that I have about providers or how to...
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Director
OneView is helpful for me because I can put all of the information in there and get alerts about...
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Director
We are supposed to have Modio Health do our credentialing rather than me doing it, but that has been...
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Director
Modio Health has a chat function for support within the program, and the customer service person is...
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COO
Modio Health has live webinars. I have wanted to do some of them, but the time hasn't worked for me,...
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COO
The little chat feature for Modio Health's customer service is awesome. If we have a quick question...
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COO
Modio Health has a new email process where we get a notification when there is a ticket. I know that...
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COO
We need to notify Modio Health to add new people to the system. We can't add them ourselves. That is...
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Analyst/Coordinator
I absolutely love OneView. I am still delighted with it. When I speak to my leaders, I always share...
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Analyst/Coordinator
By using OneView, we are able to take individual files and grab bulk information. That is awesome,...
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Analyst/Coordinator
We don't get a lot of forms mapped. The mapping is kind of pricey. Otherwise, we just pay a standard...
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Analyst/Coordinator
Modio Health makes updates to various little parts of the system. Even when the updates don't...
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Analyst/Coordinator
Modio Health's support people are always available and friendly. The vendor doesn't come to us for...
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Analyst/Coordinator
I would absolutely recommend OneView. I have recommended it before to others. It is fantastic, and I...
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Analyst/Coordinator
We were already feeling that the belt was too tight when we had a certain number of providers, and...
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Analyst/Coordinator
When I run the facility report in OneView, I want to capture everyone's affiliation dates. Some...
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Analyst/Coordinator
There is a bit of hesitancy from Modio Health when I want to add a payer. For payers directly linked...
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COO
If a person is leaving and we inactivate their account and then they go to another organization and...
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COO
One of the benefits of OneView is getting our clients to log in and use it, but we tend to not want...
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Analyst/Coordinator
I like the fact that OneView was created by physicians. Since I work with physicians, I need them to...
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Analyst/Coordinator
From the very beginning, as we were moving through the setup process, I had questions about the...
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Analyst/Coordinator
Modio Health charges me for accounts that are in OneView based upon the type of account it is, and...
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Analyst/Coordinator
Modio Health is very attentive about providing training for us. They created Modio University so we...
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Analyst/Coordinator
I want Modio Health to continue to seek input from their customers and continue to use the same...
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Analyst/Coordinator
When we ask the support people how to change or update forms, they have been been very responsive....
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Analyst/Coordinator
The product is working wonderfully. I really like it. We haven't gotten to the point where it is...
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Analyst/Coordinator
We plan to keep the product long term, and our plan is to automate everything, including the history...
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Analyst/Coordinator
The implementation was pretty simple. We provided the vendor with the data we had on our providers,...
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Analyst/Coordinator
There are some things that we would like to change about the product. I wish we didn't have to go to...
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Analyst/Coordinator
Nothing is prepopulated, but each piece of information has its own specific box. For example, there...
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Analyst/Coordinator
The vendor's prices are very affordable. Someone on our team says that they pay almost the same...
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Analyst/Coordinator
Overall, we are very pleased. OneView helps us stay organized. It is a great tool. It is very easy...
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Analyst/Coordinator
We could email Modio Health to add a new payer, for example. They tell us to allow for three...
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Manager
I would buy the system again. I was very involved in the decision. We reviewed the product as well...
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Manager
Modio Health is so much better than the vendor we came from. That vendor charged us for every little...
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Manager
We continue to grow, and we are looking to purge from the system clinicians that no longer work for...
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Manager
Modio Health was very involved in the implementation. They met with us weekly, even past the go-live...
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Manager
The system stands alone. However, probably one of the best parts of OneView is that it integrates...
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Manager
Modio Health is proactive. They have online seminars as well as Modio University for all of the...
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Manager
We are absolutely seeing outcomes. One of the biggest things that we were looking for was to have...
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Manager
Modio Health has been great through everything. The big thing for us is customer service, and they...
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VP/Other Executive
OneView is simple. I submit the requisite information along with a release, and then the vendor...
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VP/Other Executive
OneView is not part of our long-term plans. Eventually, I will probably bring some of the...
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Manager
Modio Health's system seems to be sufficient for what I need it for. Modio Health has been helpful...
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Manager
Modio Health has been really good in terms of supporting me with anything that I have had a question...
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Manager
The vendor has done very well with their implementations. Everything that I use the vendor for is...
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Manager
I probably haven't gotten my money's worth out of Modio Health's system because I haven't utilized...
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Manager
OneView helps us keep organized without Excel spreadsheets. OneView has reminders and updates. I...
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Manager
The vendor's support people are really easy to get ahold of.
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Manager
I would like to have some verification. I know that we can verify licensing, but if the vendor could...
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Analyst/Coordinator
I like the solution a lot. It is a good spot for storing everything, then we can generate or update...
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Analyst/Coordinator
The one complaint that I have heard from our staff is if a hospital, training facility, or program...
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Analyst/Coordinator
I would like to see the vendor put some free-text fields in the first screen where all the personal...
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Manager
The vendor has been good to work with. We pay a lot for the system, but it is nice to have because...
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Manager
Thankfully, I haven’t had to use the support too often. I don’t have a lot of experience with the...
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Manager
This product is an expensive platform, and the ease of use sometimes depends on what we are doing....
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Manager
Our overall experience is good in the concept and the data that Modio Health can house because they...
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Analyst/Coordinator
We were doing our credentialing and provisioning on paper, and we decided to look for an automated...
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Analyst/Coordinator
Modio Health's support people are fabulous. Their updates are all done behind the scenes without any...
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Analyst/Coordinator
The solution's screen layout is really simple to understand. It makes sense when users are looking...
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Manager
My representative is very responsive, and they find out the answer to our question if they don’t...
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Analyst/Coordinator
We have never had a problem with Modio Health's charges. The vendor told us their rate per...
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Analyst/Coordinator
We have been really pleased with the software. We used to have to have multiple people do our...
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Analyst/Coordinator
When we have a problem, Modio Health has a little chat window where users type in their questions or...
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Analyst/Coordinator
OneView is so user friendly that I haven't really had to train anybody on it. If my people go into...
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Analyst/Coordinator
OneView doesn't have all of our specialties listed in it, so we have to name them differently. The...
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Analyst/Coordinator
I don't really care for OneView's documents. For example, the DEA is listed under the solution's...
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Analyst/Coordinator
If I have questions about things that I am waiting on to be part of OneView, Modio Health doesn't...
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Analyst/Coordinator
What I really like is I can chat with somebody if I have a quick question, and they are very...
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Analyst/Coordinator
I can run a national practitioner data bank report through the system versus having to go outside...
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Analyst/Coordinator
I have referred the vendor to other companies who have purchased Modio Health's software. I believe...
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Director
I am satisfied with OneView. As we have gotten more comfortable with the system, we have been able...
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Director
We feel good about OneView so far. We haven't had any major issues with it. We are still getting...
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Director
We had a bunch of things hit us all at once, so it took us a little longer than expected to...
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Director
We recently did some training for the product. The vendor holds periodic training sessions so that...
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Director
I don't have any major concerns or issues with Modio Health from a support perspective. They are...
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Director
We had a strong project manager from Modio Health for a while, but the person after that was weaker....
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Director
Modio Health is working really hard to make the solution easier for providers to use. The...
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Director
OneView is worth what we are paying for it. I have spoken highly of the system to others, and I...
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Analyst/Coordinator
Modio Health's training is personalized. With any training, the vendor always asks me whether I have...
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Analyst/Coordinator
Modio Health offers web support. I have people who I can reach out to for things if I don't want to...
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Analyst/Coordinator
There was one person at Modio Health who I worked with for years, but I don't think that that person...
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Analyst/Coordinator
OneView is everything I need. I like the fact that it houses all of the providers' information like...
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Analyst/Coordinator
OneView's interoperability doesn't quite meet all our needs. OneView would be better if it could...
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Analyst/Coordinator
Things are steadily changing within the credentialing world. Modio Health tries to keep up with the...
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Analyst/Coordinator
As Modio Health has grown, I have gotten more information from them about updates and changes. If...
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Analyst/Coordinator
Onboarding in OneView should be a one-step cycle so that we don’t miss anything. The system...
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Analyst/Coordinator
OneView is not hard to use, but in some places where there are repeated fields or terminology,...
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Analyst/Coordinator
We have malpractice insurances that we do annually, and there are a lot of people to scan and import...
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Analyst/Coordinator
I would buy OneView again. There are some things that could enhance it, but compared to some of the...
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Analyst/Coordinator
I have used Modio Health’s support for very few things. I haven’t had any delay with anybody...
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Analyst/Coordinator
Modio Health has a video segment and paper tools that we can pull from for training. The video...
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Director
Modio Health has helped us get where we need to be with credentialing and provider enrollment. We...
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Director
I have one nitpicky improvement to be made with OneView. When it comes to reporting, even though...
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Analyst/Coordinator
The OneView implementation was not complex. Modio Health set it up. We gave them a list of the...
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Analyst/Coordinator
The only issue that we have in OneView is with the naming of documents. How a document is named...
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Analyst/Coordinator
OneView is a great resource. It is definitely something. Before OneView, we were using the shared...
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Analyst/Coordinator
We email Modio Health for support. For general questions, they have a live chat feature. If we need...
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Director
There are no additional questions being asked during the training. Everybody is comfortable using...
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Director
We decided to go with OneView to help us track the credentialing of practitioners with multiple...
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Director
Modio Health is providing fine teamwork. They are very organized and keep us informed. They also...
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