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KLAS Research Director - Tanya Egbert
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Tanya Egbert

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tanya.egbert@klasresearch.com

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User Commentary

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Analyst/Coordinator

Implementation and Training

The OneView implementation was not complex. Modio Health set it up. We gave them a list of the...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

The only issue that we have in OneView is with the naming of documents. How a document is named...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

OneView is a great resource. It is definitely something. Before OneView, we were using the shared...

Dec 2020
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Analyst/Coordinator

Service and Support

We email Modio Health for support. For general questions, they have a live chat feature. If we need...

Dec 2020
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Director

Implementation and Training

There are no additional questions being asked during the training. Everybody is comfortable using...

Dec 2020
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Director

Win/Loss - Why they were selected (by current clients)

We decided to go with OneView to help us track the credentialing of practitioners with multiple...

Dec 2020
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Director

Service and Support

Modio Health is providing fine teamwork. They are very organized and keep us informed. They also...

Dec 2020
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Manager

Interfacing and Integration

Overall, I am really happy with the product. I do think that there is some definite growth for...

Oct 2020
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Manager

Implementation and Training

Overall, we have had a really good experience. Modio Health is super responsive. I really appreciate...

Oct 2020
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Manager

Functionality and Upgrades

If there is anything that could make the system easier to use, it would be Modio Health being...

Oct 2020
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Manager

Lessons Learned

When it comes to ongoing support, most of the team members are really good. There is just a handful...

Oct 2020
(0)
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Director

Functionality and Upgrades

We need different information for different groups, separately. When we fill out a form, the...

Oct 2020
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Director

Functionality and Upgrades

The forms need to be improved. Information jumps around on occasion or disappears. That seems to...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The tracking is wonderful for remote credentialing, but it could be smoother. We get together on a...

Oct 2020
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Analyst/Coordinator

Relationship

At this stage, Modio Health is more of a vendor than a partner. In another year, that might change...

Oct 2020
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

One reason we went with Modio Health was their ability to integrate and bring in licenses directly...

Oct 2020
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Analyst/Coordinator

Service and Support

The vendor has been extremely helpful and very quick to respond to any questions we have had. We do...

Oct 2020
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Analyst/Coordinator

Lessons Learned

Some of our process flows have been challenging with all of the requirements that we have. Going...

Oct 2020
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Analyst/Coordinator

Implementation and Training

Modio Health has a wealth of information on their website. They have Modio University and support...

Oct 2020
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Analyst/Coordinator

Implementation and Training

The one thing I have found really nice about Modio Health is that we were able to implement the...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

Things would be a little easier if I could fax or have a way to set up an account or a test person....

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

If people are looking for something that will proactively alert them to changes that the providers...

Oct 2020
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Director

Functionality and Upgrades

I like OneView’s tracking information. The doctors can fill out their own information when patients...

Oct 2020
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Director

Functionality and Upgrades

I can’t say the vendor's support people are very quick when we ask them to do something, but I have...

Oct 2020
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Manager

Win/Loss - Why they were selected (by current clients)

I went looking for a new credentialing company, and Modio Health was the first one that I found, so...

Oct 2020
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Manager

Service and Support

The vendor was very patient with me when I reached out to them. They spelled out clearly what...

Oct 2020
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Manager

Service and Support

When I email the vendor's support people, the turnaround time is a couple hours. I can't remember...

Oct 2020
(0)
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Manager

Functionality and Upgrades

OneView has really reduced the time that our credentialing person has to spend actually doing the...

Oct 2020
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

We looked at a couple of other systems that were really good. They looked really good, but they were...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I am figuring out which reports I can run, and I am figuring out how to quickly view data. The more...

Oct 2020
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Manager

Functionality and Upgrades

Modio Health rolls out a lot of different enhancements. I don't think the enhancements have...

Oct 2020
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Manager

ROI / Cost (care and feeding)

We get more than our money's worth because OneView takes away a lot of the stress of everything....

Oct 2020
(0)
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Manager

Functionality and Upgrades

OneView has created efficiency in our office. We used to have an Excel spreadsheet on our shared...

Oct 2020
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Manager

Functionality and Upgrades

OneView is a very powerful system, and we have started to slowly but surely integrate a lot of...

Oct 2020
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Manager

Relationship

Modio Health keeps all their promises. I haven’t heard of one instance where they have not.

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Modio Health does a really good job of avoiding nickel-and-diming. I am a bit leery about new...

Oct 2020
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Manager

Relationship

The service is pretty proactive. The vendor rolled out something new around obtaining online...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Overall, our experience with Modio Health has been incredible. We used spreadsheets for so long that...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Modio Health's support is excellent. When I need help, whether it be through their email, phone, or...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

My only concern is that I don't have as much control over the system as I used to. I know that this...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have found Modio Health to be extremely reliable. We have had no problems with our credentialing....

Oct 2020
(0)
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VP/Other Executive

Service and Support

I would tell other providers to use OneView because I like the platform. Modio Health keeps us...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Modio Health is very efficient. I have never had a license lapse because I wasn’t notified...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I like the versatility. Before we were with Modio Health, we were with someone else and were limited...

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor tries to avoid nickel-and-diming us. I think that we are nickel-and-diming ourselves, but...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Modio Health does very well with delivering new technology that meets our needs. They are constantly...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Modio Health could do better with the reporting options in this product. I like their reporting...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Most of my team members were only in the office, so they were not used to working remotely at all....

Oct 2020
(0)
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Manager

Implementation and Training

The training that I received was good. I was also shown where there were additional resources for...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

There is never a problem with the product quality. The ease of use with Modio Health's solution is perfect....

Oct 2020
(0)
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Manager

Functionality and Upgrades

Modio Health's tracking feature is one of the pillars of our in-house credentialing process. Being...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Giving doctors the ability to access OneView to better see their information and documents is a...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I would like to suggest that Modio Health add the ability to access the API so that I can set up...

Oct 2020
(0)
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Manager

Relationship

I am inclined to say that Modio Health keeps their promises. I can't think of a specific promise...

Oct 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

If the decision were up to me, I would buy OneView again. We are kind of dictated by our corporate...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Modio Health keeps all their promises. Nothing has fallen through the cracks. I don’t know that they...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

Our implementation went very well. We had a brief training, and then we kind of learned as we went...

Oct 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

There are a lot of private documents within OneView, so being a standalone product is probably good....

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Modio Health just charges me for what I should be charged for. The vendor has to get staff members...

Oct 2020
(0)
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VP/Other Executive

Service and Support

I didn’t ask the vendor for any response during the COVID-19 crisis, but they have been sending out...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have been pretty happy with OneView; it is great. OneView is a database that holds all of our...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Modio Health is very responsive to any issue that I have, whether it is a glitch in the alerts or a...

Oct 2020
(0)
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

I wasn't on board when my company did all of the market research to find a credentialing vendor. I...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

One of our facility's project managers was our main point of contact when we started moving to...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

OneView has a lot of reports, which are great, but sometimes they are almost too much. We have to...

Oct 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

I wish the system had more integration with the national profiles that providers use. If we are...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Modio Health’s system has a tracking feature, so when we have a new person, I can go check to make...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

Modio Health’s training was great. The training team was awesome. Our trainer did as many training...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I have been doing credentialing for a couple of years, and in some respects, OneView is a...

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

As far as I know, Modio Health avoids charging for every little thing. I don't see the bills, but if...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

I feel like Modio Health's training sessions were too advanced for where I was at when I first...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I would rate OneView's ease of use highly. I have had to train someone on the system, and training...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We would like to see a few more pieces of functionality in OneView. There are a few sections that we...

Oct 2020
(0)
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Director

Functionality and Upgrades

Modio Health has a very good product. There are a couple of things I would add, but I think Modio...

Oct 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

We considered a few other vendors, and OneView made the most sense for us in terms of cost and what...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

I would tell others that are considering OneView that I find the system to be very good for the...

Oct 2020
(0)
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Director

Implementation and Training

The vendor’s implementation services were very good. Modio Health has a lot of supportive training material....

Oct 2020
(0)
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Director

Functionality and Upgrades

I would like the workflow to be more automated instead of having to make sure I click something for...

Oct 2020
(0)
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VP/Other Executive

Service and Support

I am likely to recommend Modio Health. I preach Modio Health. They have been wonderful. They are...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

I am pretty happy with Modio Health. As far as their implementation went, Modio Health was perfect.

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I expect our satisfaction with Modio Health to remain the same or go up depending on what new...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Modio Health takes suggestions for improvements, and it is nice to be able to list which practices...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

The vendor's training and implementation are fabulous. They literally built training into the...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product works better than promoted, and I would rate the product quality high. The system has...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We are relatively new to the system. We use it for a specific purpose with medical school students...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are a lot of fields in the system that we don’t use. I wish I could delete those fields, turn...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The product quality is almost there, but there are some things that I would change. Things are...

Oct 2020
(0)
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Manager

Service and Support

I haven't actually had to use Modio Health's support that much. I haven't had that many problems,...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We demoed a few other systems and we just kept coming back to OneView. We like that the system...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Modio Health requires that we send them our documents to be formatted into PDFs and maps, and then...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

I would give Modio Health a very high rating for their phone and web support. They are great. The...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our overall satisfaction would increase if Modio Health would compromise and give us a little more...

Oct 2020
(0)
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Manager

Functionality and Upgrades

With one of my previous jobs, I was involved in hiring people from outside the country or from other...

Oct 2020
(0)
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Manager

Functionality and Upgrades

At one point in my career, my organization had over 100 providers, and I was having to track things...

Oct 2020
(0)
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Manager

Implementation and Training

The system was implemented before I came in, so I did not get the formal training at the very...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

OneView is very user friendly. When we are on the first page for the provider's demographics, we can...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

OneView's tracking aspect could be improved. We have to set that aspect up ourselves. We were sent a...

Oct 2020
(0)
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Manager

Future Outlook

I think we could be extremely satisfied in a year from now. The support team from Modio Health has...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I want providers to know that filling in everything is much easier with a platform like OneView...

Oct 2020
(0)
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Manager

Functionality and Upgrades

OneView is an excellent resource. When providers move out of the state, they can always have access...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

With OneView, I can just log in to the system every day, as opposed to our other vendor's system...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

There is zero involvement from the vendor executives that I know of, but I haven't needed any...

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I definitely do not feel nickel-and-dimed. Once we formed the initial contract with Modio Health and...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

Modio Health set up many training sessions, took their time, and answered all my questions. Their...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

I rate the vendor high for their support during the COVID-19 crisis. I was able to credential at the...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system does have quirks, and we had to be trained more than once in a couple of its areas, such...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The quality of the product is excellent. OneView meets our needs very well. I would give the system...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Modio Health has been excellent with their ongoing support. They are fabulous. We have had to do a...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Overall, we are extremely satisfied with OneView. I really do appreciate the team. The team is so...

Oct 2020
(0)
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Manager

Other Observations & Comments

I would buy the product again, but right now, we just have it to hold us over until other vendors...

Oct 2020
(0)
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Manager

Service and Support

The vendor did a good job of giving us time to ask questions and do demonstrations of the software...

Oct 2020
(0)
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Manager

Interfacing and Integration

I would give the product a low rating for supporting our integration and interoperability goals. Our...

Oct 2020
(0)
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Manager

Service and Support

The vendor’s support people are super responsive; they get back to us really quickly, and that is...

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The pricing for the system is unbelievable. We get our money’s worth. I have recommended this system...

Oct 2020
(0)
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VP/Other Executive

Relationship

Modio Health’s service is very proactive. They call ahead if something is going to happen. The...

Oct 2020
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Manager

Other Observations & Comments

The system has a lot of capabilities that don’t really apply to us, especially because our company...

Oct 2020
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Manager

Functionality and Upgrades

I would tell others looking at the system that there are really nice capabilities and that I really...

Oct 2020
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Manager

Service and Support

Modio Health is a great partner with us. They are on top of things. The communication from Modio...

Oct 2020
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Manager

Functionality and Upgrades

We have weekly calls about the system, which is working very well. We can upload any documents we...

Oct 2020
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Manager

ROI / Cost (care and feeding)

There was an instance where I had a question about a charge on our account. Modio Health was really...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Before we had OneView, we were using an Excel spreadsheet. I am really enjoying using OneView. Maybe...

Oct 2020
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VP/Other Executive

Relationship

I am really pleased with Modio Health. So far, they have kept all their promises, and their support...

Oct 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Modio Health avoids nickel-and-diming us. They were pretty up front in their contract, and we knew...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

I have to send my own forms to OneView. If OneView already had the forms, that would help. The only...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

I would definitely recommend Modio Health. I am very satisfied. So far, everything has worked the...

Oct 2020
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Manager

Relationship

I feel like Modio Health is a good partner because they are evolving with the times. A lot of the...

Oct 2020
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Manager

Functionality and Upgrades

The software is absolutely fabulous and very user friendly for the providers to enter their...

Oct 2020
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Manager

Functionality and Upgrades

One of the biggest things that Modio Health sold us on was tracking the expirables, and the system...

Oct 2020
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Manager

Service and Support

I have had phone calls with Modio Health on things that I have questions or requests about. They...

Oct 2020
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Manager

Implementation and Training

We had to export our information out of our old program and into Excel spreadsheets, which we then...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

Administrators are pretty limited in what we can do with OneView. We don't have the type of access...

Oct 2020
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Analyst/Coordinator

Lessons Learned

Other providers should know that OneView is more of a database. It doesn't actually feed into CAQH...

Oct 2020
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Manager

Service and Support

Modio Health is absolutely delivering new technology that meets our needs. They do support our...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor’s support people respond to us very quickly when we need to get people set up. I love...

Oct 2020
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Analyst/Coordinator

Future Outlook

I haven't seen a lot of new technology from the vendor. I am excited about some of the new things...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't know what we paid for the product, but I would guess that we are getting our money's worth....

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

Overall, I am really satisfied with OneView. But I haven't dug deeply enough into the system to be...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The platform is working really well compared to our last credentialing platform. There are a lot of...

Oct 2020
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Analyst/Coordinator

Relationship

Modio Health’s response time to anything related to the platform is pretty good. We can’t complain...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

We hesitated on switching over to Modio Health’s system in prior years because the vendor was so...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

Our old platform used to interface with CAQH. Modio Health told us that nobody interfaces with CAQH,...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Modio Health pretty much avoids charging for every little thing.

Oct 2020
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Manager

ROI / Cost (care and feeding)

We didn't use the full functionality of the product when we first purchased it. OneView was just a...

Oct 2020
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Manager

Technology

I like the accessibility of the product. Anywhere that I have internet access, I have access to the...

Oct 2020
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Manager

Service and Support

I have never seen customer service like Modio Health’s before. Modio Health is amazing. I send them...

Oct 2020
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Manager

Functionality and Upgrades

The ease of use for both the staff and the providers is really good. The system is quick. Within a...

Oct 2020
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Manager

Lessons Learned

Modio Health is keeping their promises as best as they can. Some things are out of their control....

Oct 2020
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Manager

ROI / Cost (care and feeding)

Modio Health doesn’t charge us for every little thing. Once we sign with them, their pricing is good...

Oct 2020
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Manager

Service and Support

I don’t have any complaints about Modio Health or OneView. The system is wonderful. If there are any...

Oct 2020
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Manager

Implementation and Training

Modio Health has scheduled trainings throughout the month. We can get on live trainings in which...

Oct 2020
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Manager

Functionality and Upgrades

OneView is very easy to use and intuitive. Most of it is automated. I can set it up once each month...

Oct 2020
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Manager

Lessons Learned

I don’t really have any interactions with the executive team. When we first signed up, the VPs...

Oct 2020
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Manager

Functionality and Upgrades

I would recommend the product to others, and I have recommended it several times. Modio Health is...

Oct 2020
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Manager

Service and Support

Modio Health tells me when new things are coming out. They tell me when there is a new feature or an...

Sep 2020
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Manager

Functionality and Upgrades

I would recommend the system to a peer or friend. It is very useful. Before we implemented OneView,...

Sep 2020
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Manager

Functionality and Upgrades

OneView is a very simple, easy solution, and it provides us with what we need to track payers and...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I have found OneView to be very useful in my daily work. I primarily use it for facility...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I like that the system doesn’t time out on us. With other systems, if there is a bit of inactivity,...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I wish that the vendor offered the ability to track physicians and subscriptions. That is something...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

OneView is really nice, and it is as good as the information we put in. There are a lot of...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

OneView is probably not part of our organization’s long-term plans due to some internal changes....

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I don’t have too much involvement with the executive team at this point. The system is up and...

Sep 2020
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Analyst/Coordinator

Implementation and Training

I would have liked to see the vendor touch base with the provider’s office to see how they were...

Sep 2020
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Analyst/Coordinator

Service and Support

I am very hands on and like to figure things out on my own. There was something that I was trying to...

Sep 2020
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Analyst/Coordinator

Implementation and Training

I didn’t feel like I had a normal onboarding experience, so it is hard to judge Modio Health, but I...

Aug 2020
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Analyst/Coordinator

Service and Support

Modio Health’s customer service is number one. Modio Health is fantastic. They do webinars on...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

There is a feature in another program I know of that I love. With that feature, people can go into a...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The program is set up to be really automatic, and I love the flexibility because we can tailor the...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

There is a hiccup that I came across. I manage the credentials for some people who are not just...

Aug 2020
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Analyst/Coordinator

Service and Support

I haven’t had a problem with Modio Health not keeping promises. There was no delay on Modio Health’s...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I never have to worry about nickel-and-diming from Modio Health at all. The only thing that was an...

Aug 2020
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Analyst/Coordinator

Other Observations & Comments

For a long time, we did not have any kind of software. We were just basically keeping track of...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Modio Health is always sending updates. Every month, they put out new updates and things that they...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The most useful thing that we use is the tracking, which allows us to put in credentialing notes,...

Aug 2020
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Analyst/Coordinator

Lessons Learned

Modio Health could change their support to a degree. They try to keep control over a lot of...

Aug 2020
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Analyst/Coordinator

Service and Support

The support is great. There haven’t been too many times when we haven’t been able to get ahold of...

Aug 2020
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Analyst/Coordinator

Lessons Learned

I would tell others that Modio Health does a great job with all the different aspects of the system....

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Modio Health could do a little better with avoiding charging for every little thing. I don’t usually...

Aug 2020
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Analyst/Coordinator

Implementation and Training

Modio Health does have training videos now. I haven’t had time to look at them. But they put videos...

Aug 2020
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Manager

Functionality and Upgrades

I like that we can keep track of license renewals and things like that in the system. We have a lot...

Aug 2020
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Manager

Functionality and Upgrades

I don’t know where Modio Health could improve. I am pretty happy with where they are. I don’t do the...

Aug 2020
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Manager

Service and Support

I don’t really deal with the executives. The vendor has a help button that makes a person available...

Aug 2020
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Manager

Relationship

Modio Health constantly gives ongoing training. They offer us whatever. We can ask them for...

Aug 2020
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Manager

Relationship

The product works as promoted. The vendor has everything we want. If I need something to be set up...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

OneView is a godsend. I am able to do all our physician credentialing with OneView. Everything...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I found OneView to be very easy to learn. Modio Health moved a little fast for one coworker I have...

Aug 2020
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Analyst/Coordinator

Service and Support

Modio Health is always there to support us, but we really haven't had any COVID-19 dealings with...

Aug 2020
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Analyst/Coordinator

Relationship

The contact Modio Health assigned to me sends emails maybe twice a week with the new products that...

Aug 2020
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Analyst/Coordinator

Technology

Modio Health is currently working on delivering new technology for us. The vendor is open to...

Aug 2020
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Manager

Relationship

The vendor is a partner not only because what they have designed is excellent but also because they...

Aug 2020
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Manager

Functionality and Upgrades

The system meets and exceeds our needs for urgent and emergency credentialing because it doesn't...

Aug 2020
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Manager

Functionality and Upgrades

The design for the user experience and interface is amazing. The product is extremely simple and...

Aug 2020
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Manager

Functionality and Upgrades

One of my biggest pet peeves is that when we download documents, the only way to look at them is to...

Aug 2020
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Manager

Functionality and Upgrades

One feature that isn't user friendly is the credentialing software. There is no credentialing...

Aug 2020
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Manager

Service and Support

I haven't really seen the vendor do anything proactive other than send us updates. I don't know that...

Aug 2020
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Manager

Lessons Learned

Saying whether I would recommend the product to a friend is hard because that would depend on what...

Aug 2020
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Manager

Future Outlook

When we signed up with Modio Health, I knew the product didn't have all the bells and whistles of...

Aug 2020
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Director

Interfacing and Integration

The integrations that the vendor has with every entity have been vital. With OneView, we can set an...

Aug 2020
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Director

Functionality and Upgrades

OneView has a feature for reporting that gives us a list of all our current providers and gives us...

Aug 2020
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Director

Other Observations & Comments

Originally, one thing that we liked about Modio Health is that they talked about vetting new...

Aug 2020
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Director

Relationship

Our experience with Modio Health has been amazing. They are very helpful and attentive. We are able...

Aug 2020
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Director

Functionality and Upgrades

With Modio Health, there were all kinds of benefits that we didn’t anticipate. The vendor has a tag...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

We use the system to prefill our applications. So one nice thing with the contracting is that when...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Mostly, the return we see is that people don't have to sit around and type up applications over and...

Aug 2020
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Analyst/Coordinator

Implementation and Training

The implementation was super easy. The vendor was helpful and open to training. We had some changes...

Aug 2020
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Analyst/Coordinator

Service and Support

The system fills out credentialing applications for us, but we have to give that credentialing...

Aug 2020
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

A lot of other vendors didn’t even offer a prefill process in their system. OneView was above and...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The system can do things remotely. All my providers have a login to be able to see their information...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Modio Health supports out-of-state credentialing really well. By law, the pathologists need to have...

Aug 2020
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Analyst/Coordinator

Service and Support

Any time we come up with any credentialing issues, we can call Modio Health or at least email them...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

We really like Modio Health. The system has been a game changer for us. We basically kept track of...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The system encapsulates the expected reimbursements to a certain extent. We don’t use it that way...

Aug 2020
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COO

Functionality and Upgrades

Modio Health is great. There are some limitations that I wish could be corrected, but I am not sure...

Aug 2020
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COO

Service and Support

Modio Health’s customer service is great. Every time I have emailed them, I have gotten a response...

Aug 2020
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COO

Implementation and Training

We have been trying to set up tracking, and we haven't heard back from the implementation team. Part...

Aug 2020
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COO

Implementation and Training

The initial training was excellent. We haven’t really had any ongoing training.

Aug 2020
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COO

Interfacing and Integration

The only limitation is that Modio Health still has a little bit of lag in terms of being able to...

Aug 2020
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Director

Win/Loss - Why they were selected (by current clients)

We selected Modio Health because of their price point, and someone within our team that had access...

Aug 2020
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Director

Functionality and Upgrades

There were more opportunities for Modio Health to provide us with more information on how the...

Aug 2020
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Director

Functionality and Upgrades

The end-user experience is much better than what we had in the past, and the credentialing is not...

Aug 2020
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Director

Functionality and Upgrades

Modio Health does automated checking, updates, and alerts really well. We haven’t needed additional...

Aug 2020
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Director

Implementation and Training

Modio Health could improve their training. I would have liked to have had someone on-site, but Modio...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The contracting side is great. We can house all of our contracts in the system. Modio Health makes...

Aug 2020
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Analyst/Coordinator

Sales and Contracting

We have definitely received our money’s worth. Modio Health was open to negotiating our fees with...

Aug 2020
(0)