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OneView (Mostly Ambulatory) Commentary
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Subject Expert
Mark Allphin
Senior Vice President of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Modio Health has some good webinars and training programs. I have been using the solution long...
Modio Health listens, and they try to implement things. I have some weird things, and they find a...
I don't love the status tracking in OneView. It just doesn't work for my team’s workflow. I would...
The support people from Modio Health can find answers in a timely way. Sometimes we wish that the...
OneView drives efficiency in data entry. I literally use OneView all day, every day. It makes my...
We really like the integrations that Modio Health has for license updates; that kind of stuff is...
Modio Health has great guides and how-to documents. I just don't always love all of their online...
Modio Health’s support team has prompt turnaround times, and they are very helpful.
Some of the systems we have done a demo with have integrations with some of the payers to actually...
I'm happy with OneView so far. I haven't used a different platform, so I don't have a lot to compare...
There is a lot to learn in OneView, so I work with Modio Health as needs arise. When I email the...
What drives the most efficiency with Modio Health is the reports module that they implemented last...
One downside with Modio Health is that they charge providers in tiers, based on how many providers...
As far as I know, Modio Health is transparent with their pricing. I don’t directly manage the...
The training is good overall from Modio Health. The downside is that most support and training is...
Modio Health removes providers very quickly, typically the same day the request is made. When I had...
OneView has everything I was looking for. It might not have everything anybody else is looking for....
I’m going to fight for OneView because it has made tracking much easier. Before, everything was in...
The support from Modio Health is great. The support people get back to us and quickly let us know...
Modio Health is making upgrades to OneView, and figuring out the system is a little wonky at first....
I like the fact that we can invite people to fill in their own information and download their own...
If a new provider comes in from a different state, we can put in their national provider identifier,...
We have had some issues with getting verification for state licenses. To me, that was part of Modio...
When I'm in the office, I have two large screens, and blowing up the whole page on OneView is...
Commentary Summary
Comment Type Breakout