Modernizing Medicine ASC
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Service and Support

For basic things, ModMed’s support is good, but if we are having a bigger issue, their follow-up is...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

ModMed’s integration department is behind. We are still waiting on things to be integrated from...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The program functions differently on iPads than on desktops, so it would be nice if things were more...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The implementation of Modernizing Medicine ASC went well when a person from ModMed was on-site, but...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The business side and the billing side of Modernizing Medicine ASC are very robust.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The physicians are happy with the clinical documentation in the product. We are not happy with the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The physicians’ clinical documentation is driven by the patients' diagnoses, and the product...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

ModMed made lots of promises about things they were going to do. There were timelines and road maps...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

With Modernizing Medicine ASC, the vendor needs to have some sort of imaging functionality....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The resolution of the reports and such is better in Modernizing Medicine ASC than in our previous...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Modernizing Medicine ASC is one of our favorite products. It is very stable. Providers like it, and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

We wouldn't have stayed with the company as long as we have if the product wasn't meeting our needs....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

For ModMed’s general guidelines and vision, they keep their promises to customers, and the product...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Modernizing Medicine ASC should include extra reporting functionalities that are hard-coded into the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Conversion requires implementation, and we are not very satisfied with our conversion with ModMed....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I anticipate things to go wrong within ModMed. Since there was a switch between interfaces, every...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

ModMed is the largest GI-specific EMR that incorporates everything, hands down. It is number one in...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

Modernizing Medicine has a good vision, but I am a little disappointed that they haven’t made more...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost

The crux of the software is it was written by a gastroenterologist, so it is very specialty-centric....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

As far as keeping promises goes, Modernizing Medicine is slow to deliver. For instance, we were...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost

Modernizing Medicine charges for every little thing. If we add an appointment, that is an extra...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

It takes a little while for people to pick Modernizing Medicine ASC up because it requires a lot of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

All of our training was done online. At no point in time did we have a representative come in and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I always hate updates to the system because they mess things up.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The vendor sold the ambulatory surgery center (ASC) product to us by saying it was open and easy to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I really like Modernizing Medicine, and I love their computer system. I like the system better than...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The support from Modernizing Medicine is not great. We can call the support team, but the quality of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When the vendor finds an issue, they send an email telling us about it. We have talked with the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

With initial training, our point person was extremely helpful and knew their stuff. Any time I had a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Modernizing Medicine had a portion of training where they gave us access to the system or some login...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

When we initially went live, Modernizing Medicine was supposed to send us people. That was right...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

There is room for improvement, but overall, the system is better than what we were using. When the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are a few little things that could be fixed. The state requires us to keep track of procedures...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The solution doesn't really seem that different from what it has been since we implemented it. Maybe...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I have called a number of people at the vendor, and some people know how to help more than others...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't think we have anybody in particular assigned to us. When we first signed on with the vendor,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I do see emails coming from the vendor where they tell us if there is something going on. We just...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We would like a visual thing on the schedule board. There is a way to have color blocks for doctors...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Our customer service experience has been wonderful with what Modernizing Medicine has been able to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

There is no plan to move away from Modernizing Medicine's product, but if I were in charge of the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I am not dissatisfied with Modernizing Medicine, but they are not the best. We have some little...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We have an interface between Modernizing Medicine's product and our EHR, and we are having trouble...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

If Modernizing Medicine is going to force their customers to take an upgrade, the upgrade should...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Modernizing Medicine needs a quicker response time with issues and tickets. We put tickets in by...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like the system's report features. The features do need to be stronger, but they have still helped...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is a clean and organized system that is easy to learn. The system is very easy for the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

I would not say that Modernizing Medicine avoids charging. Their bills are very convoluted, so the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

During COVID-19, nobody could travel, but we did go-live with online trainers from Modernizing...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

In terms of implementing new processes, things that should be automatic have not been upgraded yet....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Having the initial training for the system virtually was fine, but having somebody on the computer...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Most things in the system can be edited and changed, but the system is hard to build. Building...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Modernizing Medicine's timelines have not always been good.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

With the solution, identifying specimen collections, pictures, and scope withdrawal times is very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When I call the vendor's support staff, they help me quickly, and their customer service is done well....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF