Modernizing Medicine ASC Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Value

The vendor charges us for every little thing, and that has continued to rise. ModMed is more...

Dec 2023
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Manager

Operations

I haven't had any training recently. There hasn't been anything new. When we had the training years...

Dec 2023
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Manager

Product

The product is a good report writer. Nothing is ever perfect, but the product is close. There is not...

Dec 2023
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Director

Operations

The initial training was really good, and I can call ModMed and have them build things for me, but I...

Oct 2023
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Director

Relationship, Operations

The support people are very responsive when I call them, but I would like the vendor to reach out...

Oct 2023
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Director

Product

I don't think ModMed supports our organization's integration goals. I'm not sure how well the system...

Oct 2023
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Director

Product, Value

ModMed absolutely drives tangible outcomes. Their system helps with measuring quality. We love the...

Oct 2023
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Director

Loyalty, Value

I would buy Modernizing Medicine ASC again if the decision were up to me. Since I haven't used the...

Oct 2023
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Director

Product

Modernizing Medicine ASC is easy to use and train employees on. It is flexible, and we like it a lot....

May 2023
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Director

Relationship

ModMed keeps saying that they are going to do updates and make changes. Those updates and changes...

May 2023
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Director

Culture

ModMed's charges are very convoluted and hard to understand. It is very hard to renegotiate...

May 2023
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Director

Value

ModMed is trying to increase their costs, and that isn't fair when they haven't kept all of their...

May 2023
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Director

Relationship, Operations

ModMed sends out emails with instructions for upgrades.

May 2023
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Director

Loyalty, Product

The direct messages from the vendor's practice side should go directly into a patient's chart. We...

May 2023
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Director

Relationship

It takes a while for the vendor's customer support people to respond to our tickets when we have issues....

May 2023
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CEO/President

Operations

In terms of the training early on, we had to push and pull the vendor a little to get what we...

Apr 2023
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CEO/President

Relationship, Product

As we started to utilize ModMed’s services more, they started to create new beta products and would...

Apr 2023
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CEO/President

Operations, Product

Our practice gets providers that sometimes are with us for a short period of time, and even they say...

Apr 2023
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CEO/President

Product

The system has an influence specific to our specialty. So, for us, this product is just right....

Apr 2023
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Physician

Product, Product

We would like to have more customized templates for the product. That would be really helpful.

Apr 2023
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Physician

Product, Product

The product always works very well. There isn't very much that I want to be changed. I am busy and...

Apr 2023
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