Modernizing Medicine ASC
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Service and Support
For basic things, ModMed’s support is good, but if we are having a bigger issue, their follow-up is...
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Interfacing and Integration
ModMed’s integration department is behind. We are still waiting on things to be integrated from...
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Technology
The program functions differently on iPads than on desktops, so it would be nice if things were more...
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Implementation and Training
The implementation of Modernizing Medicine ASC went well when a person from ModMed was on-site, but...
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Functionality and Upgrades
The business side and the billing side of Modernizing Medicine ASC are very robust.
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Functionality and Upgrades
The physicians are happy with the clinical documentation in the product. We are not happy with the...
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Functionality and Upgrades
The physicians’ clinical documentation is driven by the patients' diagnoses, and the product...
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Service and Support
ModMed made lots of promises about things they were going to do. There were timelines and road maps...
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Functionality and Upgrades
With Modernizing Medicine ASC, the vendor needs to have some sort of imaging functionality....
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Functionality and Upgrades
The resolution of the reports and such is better in Modernizing Medicine ASC than in our previous...
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ROI / Cost
Modernizing Medicine ASC is one of our favorite products. It is very stable. Providers like it, and...
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ROI / Cost
We wouldn't have stayed with the company as long as we have if the product wasn't meeting our needs....
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Relationship
For ModMed’s general guidelines and vision, they keep their promises to customers, and the product...
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ROI / Cost
Modernizing Medicine ASC should include extra reporting functionalities that are hard-coded into the...
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Implementation and Training
Conversion requires implementation, and we are not very satisfied with our conversion with ModMed....
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Service and Support
I anticipate things to go wrong within ModMed. Since there was a switch between interfaces, every...
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Functionality and Upgrades
ModMed is the largest GI-specific EMR that incorporates everything, hands down. It is number one in...
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Future Outlook
Modernizing Medicine has a good vision, but I am a little disappointed that they haven’t made more...
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ROI / Cost
The crux of the software is it was written by a gastroenterologist, so it is very specialty-centric....
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Relationship
As far as keeping promises goes, Modernizing Medicine is slow to deliver. For instance, we were...
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ROI / Cost
Modernizing Medicine charges for every little thing. If we add an appointment, that is an extra...
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Functionality and Upgrades
It takes a little while for people to pick Modernizing Medicine ASC up because it requires a lot of...
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Implementation and Training
All of our training was done online. At no point in time did we have a representative come in and...
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Functionality and Upgrades
I always hate updates to the system because they mess things up.
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Interfacing and Integration
The vendor sold the ambulatory surgery center (ASC) product to us by saying it was open and easy to...
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Functionality and Upgrades
I really like Modernizing Medicine, and I love their computer system. I like the system better than...
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Service and Support
The support from Modernizing Medicine is not great. We can call the support team, but the quality of...
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Relationship
When the vendor finds an issue, they send an email telling us about it. We have talked with the...
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Implementation and Training
With initial training, our point person was extremely helpful and knew their stuff. Any time I had a...
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Implementation and Training
Modernizing Medicine had a portion of training where they gave us access to the system or some login...
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Implementation and Training
When we initially went live, Modernizing Medicine was supposed to send us people. That was right...
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Interfacing and Integration
There is room for improvement, but overall, the system is better than what we were using. When the...
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Functionality and Upgrades
There are a few little things that could be fixed. The state requires us to keep track of procedures...
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Technology
The solution doesn't really seem that different from what it has been since we implemented it. Maybe...
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Service and Support
I have called a number of people at the vendor, and some people know how to help more than others...
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Relationship
I don't think we have anybody in particular assigned to us. When we first signed on with the vendor,...
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Relationship
I do see emails coming from the vendor where they tell us if there is something going on. We just...
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Functionality and Upgrades
We would like a visual thing on the schedule board. There is a way to have color blocks for doctors...
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Service and Support
Our customer service experience has been wonderful with what Modernizing Medicine has been able to...
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Future Outlook
There is no plan to move away from Modernizing Medicine's product, but if I were in charge of the...
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Functionality and Upgrades
I am not dissatisfied with Modernizing Medicine, but they are not the best. We have some little...
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Interfacing and Integration
We have an interface between Modernizing Medicine's product and our EHR, and we are having trouble...
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Functionality and Upgrades
If Modernizing Medicine is going to force their customers to take an upgrade, the upgrade should...
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Service and Support
Modernizing Medicine needs a quicker response time with issues and tickets. We put tickets in by...
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Functionality and Upgrades
I like the system's report features. The features do need to be stronger, but they have still helped...
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Functionality and Upgrades
The system is a clean and organized system that is easy to learn. The system is very easy for the...
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ROI / Cost
I would not say that Modernizing Medicine avoids charging. Their bills are very convoluted, so the...
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Implementation and Training
During COVID-19, nobody could travel, but we did go-live with online trainers from Modernizing...
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Functionality and Upgrades
In terms of implementing new processes, things that should be automatic have not been upgraded yet....
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Implementation and Training
Having the initial training for the system virtually was fine, but having somebody on the computer...
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Functionality and Upgrades
Most things in the system can be edited and changed, but the system is hard to build. Building...
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Sales and Contracting
Modernizing Medicine's timelines have not always been good.
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Functionality and Upgrades
With the solution, identifying specimen collections, pictures, and scope withdrawal times is very...
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Service and Support
When I call the vendor's support staff, they help me quickly, and their customer service is done well....
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