Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Release of Information on your dashboard or bookmark under

(Your Products / Your Organization's Products)


MRO Corp Release of Information Comments
Filtered view: All

KLAS Research Director - Mac Boyter
Subject Expert

Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 1/22/2021 1:03:18 PM and Model.EvProductId = 69328

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Release of Information on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

Project Results

MRO Corp strives for perfection and turnaround times to get the patient information to the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

If I want to not charge a requestor when my staff members log it, I have to literally type that in....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MRO Corp hasn't needed to help us with COVID-19, but when we have needed extra support, they have...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

A couple of incidents have gone out that haven't been permissible. But things have always worked...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The vendor has done well in driving tangible outcomes. They are trying to work with us on our objectives....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

MRO Corp is very knowledgeable. They are always up to date, and they stay on top of any ROI issues...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

MRO Corp doesn't always meet our turnaround times. Sometimes, that might be because of computer...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Before we selected MRO Corp, we vetted several companies. We went with MRO Corp because of their...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

During the COVID-19 crisis, we worked together with MRO Corp and communicated our needs to them. MRO...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MRO Corp has been very transparent with us during the COVID-19 pandemic. They were very proactive in...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We have really appreciated their technical resources. The vendor has helped us maintain consistency...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

MRO Corp's turnaround time varies depending on their area manager, staff members, part of the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MRO Corp has been pretty proactive about working with third-party requestors. The vendor would...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

MRO Corp is definitely an industry leader. They have proven that they can stand the test of time...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We chose MRO Corp because of their product, services, and reputation. They have great customer...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

MRO Corp's back-office people don't communicate to the site to keep information flowing openly. That...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

I like that the system integrates with our EMR. That has been a big plus. The vendor pushes privacy...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

MRO Corp acts as a second set of eyes to double-check our authorizations and make sure that they are...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I wish that it were a little easier for us to communicate with the vendor. It can be hard for us to...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

Most of our engagement with MRO Corp went well, but they had quite a bit of downtime where our...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

MRO Corp Release of Information is easy to use. It is nice to have one location where we can put...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

MRO Corp is an excellent company. The time it takes for somebody to make a request and then for...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

MRO Corp works excellently with third-party requestors. They maintain close relationships with...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

Sometimes the MRO Corp staff members need some education. They don’t come in already having the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

MRO Corp is very involved in the changing release of information landscape and the information...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

I have no problems with MRO Corp’s charging methods. There have never been any issues with MRO Corp....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO Corp's people are like our regular employees. We get along with them extremely well. The...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

What I like about MRO Corp is they are willing to work with us. Any time we have a new initiative...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO Corp takes ownership of the services they provide. I have had a bit of turnover here, but MRO...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MRO Corp keeps management in the loop. They are very proactive and listen to their clients. They...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

MRO Corp definitely doesn't nickel-and-dime me to death. They are very easy to work with when it...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MRO Corp has been very good. I hear from their higher-ups any time there is a problem. The vendor is...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

As far as I know, MRO Corp's accuracy and quality deserve the highest score. We haven't had any...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

I didn't come from this industry, so I always complain about the turnaround time. I initially didn't...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MRO Corp avoids charging us 100%. They don't charge us for every little thing. One of the things...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The vendor could improve on their ability to share trending data in an easy way. I would like to be...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

Things with MRO Corp are going well; we have used them forever. They have been a great partner with...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had an enterprise relationship with MRO Corp for years. That relationship is ongoing and...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

We use all of the vendor's models, but the majority of our facilities have a full or basic model. I...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

During the COVID-19 crisis, MRO Corp has been very transparent, proactive, and tuned in. They touch...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

When we were looking for a vendor, we ended up going on-site with a specific organization and walked...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

There is no evidence of nickel-and-diming with MRO Corp. I am very pleased with the pricing. I am...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO Corp is always there, and they are very supportive. I don’t know whether I would say the vendor...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

I measure satisfaction with MRO Corp based on customer complaints. If MRO Corp isn't living up to...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO Corp’s back office needs to communicate with our site regarding issues rather than noting things...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The vendor’s turnaround time for completing requests has improved. We have not had any complaints.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

Recently, the vendor has started to exceed our expectations. They have started reaching out to us...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I would like the vendor to keep communicating and listening to our concerns. I feel like they are...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The vendor provides a service for us so that we don’t have to do certain things. They aren’t great...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

We have had some issues with the vendor in terms of payments and things along those lines, but those...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

Sometimes, the vendor holds our records hostage and doesn’t release them until payment is received....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Some of the vendor’s people respond well, but some of them don’t. Some emails aren’t answered in a...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would definitely recommend MRO Corp. The first thing I will tell others is that I really believe...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are only a couple of issues. MRO Corp does everything else well all the time. When there is an...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor was very on task, and COVID-19 caught everybody by surprise. The vendor didn't...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

Sometimes, we get a lot of different things in at once. We can get a bunch of audits and fall...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

We have an MRO Corp person on-site at our facility who does legal requests. But then we do all of...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MRO Corp is not only on task but is looking ahead and offering us different things that can be done....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor executives are very accessible. Every once in a while, things get really busy for them,...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a real, comfortable partnership. When I am uncomfortable with something, I can voice that...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I have had a great experience with MRO Corp so far. We connect regularly and communicate as needed....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I feel like MRO Corp is a partner to us because we are trying to figure out something internally,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

There are times when MRO Corp has turnover amongst their staff members. Sometimes things aren't...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

During COVID-19, we have definitely been in very close communication with multiple individuals at...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

I am not very impressed with MRO Corp's service or quality of the staff members. I have sent them...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is great, and they still make us feel like we are their only client. They do work on...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The vendor is able to be put into place anytime a new situation arises or a new practice is...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The reporting piece could be improved. We sometimes got on a really good routine of getting reports,...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

During the COVID-19 crisis, we had to decide who needed to go remote and who didn’t. We did a lot of...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I would like to see some improved integration with Epic and possibly the implementation of some...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

The quality of MRO Corp's staff and consultants is okay. There are a couple of people who are...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The rating for the vendor's support during the COVID-19 crisis was kind of low because there was...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We have some folks working on-site, and then we work with MRO Corp’s national service vendor, and...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Overall, the project has been going very well. We have had a few bumps in the road, but today, I...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have to provide a release of information; that comes in our contract. Our current contract is an...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

In terms of supporting us through COVID-19, the vendor is just doing their job. From the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The vendor has a number of team members on-site, and they process a number of requests from their...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is just excellent. Their service is incredible. They don’t nickel-and-dime. I can’t think...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

I have been a customer of MRO Corp for many years now. And as of late, their service has been spot...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We explored moving outside of MRO Corp, but at the end of the day, the service is what we need it to...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

We had to seize many of our elective services and really focus on the COVID-19 patients and any...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

MRO Corp is exceedingly good at listening to what we need and responding. They have been very good...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

MRO Corp is my favorite vendor to work with, and their system is my favorite system. It is so...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

Right now, MRO Corp’s system is standalone, so it would be beneficial if it were integrated with...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The reporting capabilities could possibly be enhanced, like ad hoc reporting capabilities, so if...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

MRO Corp is a good company. But it was frustrating that they were in a battle with lawyers about the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO Corp does a decent job with supporting our release of information needs and partnering with us...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO Corp does a good job, so it is hard to think about where I would like to see improvement....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

When we transitioned to our enterprise vendor and the format changed the way we logged in to the...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a good relationship with our contact who responds promptly to any questions or concerns that...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If I was talking to a colleague, I would definitely recommend MRO Corp. They are very responsive....

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The vendor collects all the fees for the medical record releases, so we don’t have to do that. The...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

There have been times where MRO Corp’s staff members put in comments that we are not aware of or do...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

The quality of the staff members and consultants from MRO Corp could be better if they made sure...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I would be more satisfied with MRO Corp's execution if they made sure that there were no breaches of...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

MRO Corp's services are expensive, but any company that performs release-of-information services is...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The technology has been good but slow. There have been a lot of latency issues that have impacted...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If I were recommending MRO Corp to a peer or friend, I would say that the vendor is very engaging...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

If I ever have questions or concerns, I speak with our contacts. I speak with a lot of different...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

Things are going much better than what we had before. The vendor has been on top of things when we...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MRO Corp actually has their staff members doing the job they are supposed to do. MRO Corp dropped...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If someone is calling MRO Corp for something, they reach out to us to see whether we have any...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

The vendor has had a couple of hiccups. They have had to make some adjustments, and sometimes those...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

I can’t say MRO Corp avoids charging us for every single thing, but I wouldn’t say the vendor...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

I most definitely think there are areas that MRO Corp could improve upon, but I don't think MRO Corp...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I would like MRO Corp to do more training for their staff members in terms of what they should be...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When there are problems, we have to reach out to the vendor. The strength of our partnership could...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The integration of the MRO Corp technology needs a little work in regard to different EMRs. Our EMR...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

I would buy the solution again, but I would also reevaluate other solutions as well.

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have come to a good spot with the vendor, but we were dissatisfied with them at one point. We...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

MRO Corp takes a lot off of our plate. There are a lot of regulations that we have to adhere to in...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is great about providing us with some counsel for unusual situations, such as releasing a...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

After some legislation changes, there were some misinterpretations about the guidance provided with...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The vendor takes care of a lot of the regulatory invoicing, the regulations for the release of...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

We teamed up with MRO Corp a long time ago, and we have the same contract in place. If we were...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

On rare occasions, things slip through. There is nothing major, but over time, MRO Corp has relied...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Project Results

MRO Corp turns things around in a timely fashion. Whenever we send anything to them, they go over...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Tools and Methodology

If MRO Corp could look at the information we log and put the information into the system for release...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We are happy with the service now; we have gone through a lot of changes. Previously, there was a...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations

When we didn't have a lot of communication from MRO Corp, I felt a certain way about them. I wasn't...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Most of the time, MRO Corp meets our expectations. We have a dedicated regional manager, so we do...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

For the most part, when we have an issue, MRO Corp responds well, and we get what we need. Our...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

If the regional manager is gone, we get whoever is available, and people are spread too thin. I find...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don’t really see executive involvement from MRO Corp too much, except when we are having a big...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

MRO Corp does okay in terms of strategy. I haven’t seen anything super forward thinking from them....

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

We have had some folks from MRO Corp who have been stellar and who I would rate as a ten, and we...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

I think that we are doing well. We have reduced a lot of the churn and the costs. MRO Corp has taken...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

From a 10,000-foot view, MRO Corp executes well. The details really seem to hurt MRO Corp when they...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

We were not pleased with our previous vendor, so we engaged with MRO Corp. They came in and...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

The vendor executes very well. If the decision were up to me, I would definitely choose MRO Corp...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The vendor looks ahead. They have some pretty interesting ideas, but I am not sure they are engaged...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's executive involvement is excellent. We have scheduled business reviews with our...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We had complaints and very poor turnaround times every day with our previous vendor. Going through...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I highly recommend MRO Corp. They listen to our concerns and expectations, and then they act...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We were not clicking with an account manager, and we let that be known. The vendor quickly resolved...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had a tremendous experience working with the vendor's staff and employees. The company is...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The vendor does a good job and is proactive in implementing their technology, trying to move us into...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

The vendor's staff members have done tremendously well. We had a few hiccups with poor performers,...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor executives are highly engaged. They keep in contact with us to let us know what is going...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is very involved, and I like their newsletters. The vendor has very good personnel on the...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our representative is outstanding, and that person's expertise really comes into play when we get...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We haven’t had many big changes. We had a representative who left, and that person was replaced by...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

The vendor has some room for improvement. It is hard for me to know whether volumes are up and how...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

I am an old dog learning new tricks, so I have a hard time seeing the ROI with outsourcing some...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

For the most part, the vendor keeps up on state regulations and changes, especially regarding...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The system has some downtime, and the problem seems to be with our system and network or servers....

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

We have had some issues with the vendor. They do a good job when they actually do something, but...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

We want to see improvements to MRO Corp's relations with our third parties. When one of our third...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports