MRO Corp Release of Information Comments

 
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Release of Information (ROI) 2018: Who Delivers Most Consistently Across Customers?
Release of Information (ROI) 2018:
Who Delivers Most Consistently Across Customers?
September 2018
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Current Time Inside Cache Tag Helper: 10/28/2020 6:19:01 AM and Model.EvProductId = 69328

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Director

Tools and Methodology

As far as I know, MRO Corp's accuracy and quality deserve the highest score. We haven't had any...

Oct 2020
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Director

Tools and Methodology

I didn't come from this industry, so I always complain about the turnaround time. I initially didn't...

Oct 2020
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Director

Relationship

MRO Corp avoids charging us 100%. They don't charge us for every little thing. One of the things...

Oct 2020
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Director

Tools and Methodology

The vendor could improve on their ability to share trending data in an easy way. I would like to be...

Oct 2020
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VP/Other Executive

Tools and Methodology

Things with MRO Corp are going well; we have used them forever. They have been a great partner with...

Oct 2020
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Manager

Relationship

We have had an enterprise relationship with MRO Corp for years. That relationship is ongoing and...

Oct 2020
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Manager

Tools and Methodology

We use all of the vendor's models, but the majority of our facilities have a full or basic model. I...

Oct 2020
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Manager

Tools and Methodology

During the COVID-19 crisis, MRO Corp has been very transparent, proactive, and tuned in. They touch...

Oct 2020
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Director

Tools and Methodology

When we were looking for a vendor, we ended up going on-site with a specific organization and walked...

Oct 2020
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Director

ROI and Cost

There is no evidence of nickel-and-diming with MRO Corp. I am very pleased with the pricing. I am...

Oct 2020
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Director

Tools and Methodology

MRO Corp is always there, and they are very supportive. I don’t know whether I would say the vendor...

Oct 2020
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Director

Tools and Methodology

I measure satisfaction with MRO Corp based on customer complaints. If MRO Corp isn't living up to...

Oct 2020
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Director

Tools and Methodology

MRO Corp’s back office needs to communicate with our site regarding issues rather than noting things...

Oct 2020
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Manager

Tools and Methodology

The vendor’s turnaround time for completing requests has improved. We have not had any complaints.

Oct 2020
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Manager

Tools and Methodology

Recently, the vendor has started to exceed our expectations. They have started reaching out to us...

Oct 2020
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Manager

Tools and Methodology

I would like the vendor to keep communicating and listening to our concerns. I feel like they are...

Oct 2020
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Director

Tools and Methodology

The vendor provides a service for us so that we don’t have to do certain things. They aren’t great...

Oct 2020
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Director

Sales and Contracting

We have had some issues with the vendor in terms of payments and things along those lines, but those...

Oct 2020
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Director

ROI and Cost

Sometimes, the vendor holds our records hostage and doesn’t release them until payment is received....

Oct 2020
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Director

Tools and Methodology

Some of the vendor’s people respond well, but some of them don’t. Some emails aren’t answered in a...

Oct 2020
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Manager

Relationship

I would definitely recommend MRO Corp. The first thing I will tell others is that I really believe...

Sep 2020
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Manager

Relationship

There are only a couple of issues. MRO Corp does everything else well all the time. When there is an...

Sep 2020
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Manager

Relationship

The vendor was very on task, and COVID-19 caught everybody by surprise. The vendor didn't...

Sep 2020
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Manager

Lessons Learned

Sometimes, we get a lot of different things in at once. We can get a bunch of audits and fall...

Sep 2020
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Manager

People and Knowledge

We have an MRO Corp person on-site at our facility who does legal requests. But then we do all of...

Sep 2020
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Manager

Relationship

MRO Corp is not only on task but is looking ahead and offering us different things that can be done....

Sep 2020
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Manager

Relationship

The vendor executives are very accessible. Every once in a while, things get really busy for them,...

Sep 2020
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Manager

Relationship

We have a real, comfortable partnership. When I am uncomfortable with something, I can voice that...

Sep 2020
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Manager

Tools and Methodology

I have had a great experience with MRO Corp so far. We connect regularly and communicate as needed....

Jul 2020
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Manager

Relationship

I feel like MRO Corp is a partner to us because we are trying to figure out something internally,...

Jul 2020
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Manager

Tools and Methodology

There are times when MRO Corp has turnover amongst their staff members. Sometimes things aren't...

Jul 2020
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Manager

Tools and Methodology

During COVID-19, we have definitely been in very close communication with multiple individuals at...

Jul 2020
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Manager

People and Knowledge

I am not very impressed with MRO Corp's service or quality of the staff members. I have sent them...

Jul 2020
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Director

Relationship

The vendor is great, and they still make us feel like we are their only client. They do work on...

Jun 2020
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Director

Tools and Methodology

The vendor is able to be put into place anytime a new situation arises or a new practice is...

Jun 2020
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Director

Tools and Methodology

The reporting piece could be improved. We sometimes got on a really good routine of getting reports,...

Jun 2020
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Director

Relationship

During the COVID-19 crisis, we had to decide who needed to go remote and who didn’t. We did a lot of...

Jun 2020
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Manager

Tools and Methodology

I would like to see some improved integration with Epic and possibly the implementation of some...

May 2020
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Manager

People and Knowledge

The quality of MRO Corp's staff and consultants is okay. There are a couple of people who are...

May 2020
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Manager

Tools and Methodology

The rating for the vendor's support during the COVID-19 crisis was kind of low because there was...

May 2020
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Director

Tools and Methodology

We have some folks working on-site, and then we work with MRO Corp’s national service vendor, and...

May 2020
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Director

Project Results

Overall, the project has been going very well. We have had a few bumps in the road, but today, I...

May 2020
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Director

Relationship

We have to provide a release of information; that comes in our contract. Our current contract is an...

May 2020
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Director

Other Observations

In terms of supporting us through COVID-19, the vendor is just doing their job. From the...

May 2020
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Director

Tools and Methodology

The vendor has a number of team members on-site, and they process a number of requests from their...

May 2020
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Director

Relationship

The vendor is just excellent. Their service is incredible. They don’t nickel-and-dime. I can’t think...

May 2020
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Director

Tools and Methodology

I have been a customer of MRO Corp for many years now. And as of late, their service has been spot...

May 2020
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Director

Future Outlook

We explored moving outside of MRO Corp, but at the end of the day, the service is what we need it to...

May 2020
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Director

Other Observations

We had to seize many of our elective services and really focus on the COVID-19 patients and any...

May 2020
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Director

Project Results

MRO Corp is exceedingly good at listening to what we need and responding. They have been very good...

May 2020
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Manager

Tools and Methodology

MRO Corp is my favorite vendor to work with, and their system is my favorite system. It is so...

May 2020
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Director

Other Observations

Right now, MRO Corp’s system is standalone, so it would be beneficial if it were integrated with...

Apr 2020
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Director

Tools and Methodology

The reporting capabilities could possibly be enhanced, like ad hoc reporting capabilities, so if...

Apr 2020
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Director

Other Observations

MRO Corp is a good company. But it was frustrating that they were in a battle with lawyers about the...

Apr 2020
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Director

Tools and Methodology

MRO Corp does a decent job with supporting our release of information needs and partnering with us...

Apr 2020
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Director

Tools and Methodology

MRO Corp does a good job, so it is hard to think about where I would like to see improvement....

Apr 2020
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Director

Tools and Methodology

When we transitioned to our enterprise vendor and the format changed the way we logged in to the...

Mar 2020
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Director

Relationship

We have a good relationship with our contact who responds promptly to any questions or concerns that...

Mar 2020
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Director

Relationship

If I was talking to a colleague, I would definitely recommend MRO Corp. They are very responsive....

Mar 2020
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Director

Tools and Methodology

The vendor collects all the fees for the medical record releases, so we don’t have to do that. The...

Mar 2020
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Director

People and Knowledge

There have been times where MRO Corp’s staff members put in comments that we are not aware of or do...

Mar 2020
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Manager

People and Knowledge

The quality of the staff members and consultants from MRO Corp could be better if they made sure...

Feb 2020
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Manager

Tools and Methodology

I would be more satisfied with MRO Corp's execution if they made sure that there were no breaches of...

Feb 2020
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Manager

ROI and Cost

MRO Corp's services are expensive, but any company that performs release-of-information services is...

Feb 2020
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Manager

Tools and Methodology

The technology has been good but slow. There have been a lot of latency issues that have impacted...

Feb 2020
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Manager

Relationship

If I were recommending MRO Corp to a peer or friend, I would say that the vendor is very engaging...

Feb 2020
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Manager

Other Observations

If I ever have questions or concerns, I speak with our contacts. I speak with a lot of different...

Feb 2020
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Manager

Tools and Methodology

Things are going much better than what we had before. The vendor has been on top of things when we...

Feb 2020
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Manager

Relationship

MRO Corp actually has their staff members doing the job they are supposed to do. MRO Corp dropped...

Feb 2020
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Manager

Relationship

If someone is calling MRO Corp for something, they reach out to us to see whether we have any...

Feb 2020
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Manager

People and Knowledge

The vendor has had a couple of hiccups. They have had to make some adjustments, and sometimes those...

Feb 2020
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Manager

Other Observations

I can’t say MRO Corp avoids charging us for every single thing, but I wouldn’t say the vendor...

Feb 2020
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Manager

Win/Loss - Why they were selected (by current clients)

I most definitely think there are areas that MRO Corp could improve upon, but I don't think MRO Corp...

Feb 2020
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Manager

Tools and Methodology

I would like MRO Corp to do more training for their staff members in terms of what they should be...

Feb 2020
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Director

Relationship

When there are problems, we have to reach out to the vendor. The strength of our partnership could...

Feb 2020
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Director

Tools and Methodology

The integration of the MRO Corp technology needs a little work in regard to different EMRs. Our EMR...

Feb 2020
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Director

ROI and Cost

I would buy the solution again, but I would also reevaluate other solutions as well.

Feb 2020
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Director

Relationship

We have come to a good spot with the vendor, but we were dissatisfied with them at one point. We...

Feb 2020
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Manager

Project Results

MRO Corp takes a lot off of our plate. There are a lot of regulations that we have to adhere to in...

Feb 2020
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Manager

Relationship

The vendor is great about providing us with some counsel for unusual situations, such as releasing a...

Feb 2020
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Manager

Lessons Learned

After some legislation changes, there were some misinterpretations about the guidance provided with...

Feb 2020
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Manager

Tools and Methodology

The vendor takes care of a lot of the regulatory invoicing, the regulations for the release of...

Feb 2020