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MRO Corp Release of Information Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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Director

We use MRO Corp’s technology and services. We don't outsource our entire staff; we also have release...

Jun 2021
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Director

Our relationship with MRO Corp has been really good. It has been very transparent and honest, and I...

Jun 2021
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Director

We had used our previous firm for many years, but when merges started happening, we felt like we...

Jun 2021
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Director

We have been working things out a lot better than we did. There isn't a recent issue that I can...

Jun 2021
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VP/Other Executive

MRO Corp has done really well compared to a couple of years ago. Pretty much everything has...

May 2021
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VP/Other Executive

MRO Corp has been great, and our entities are working better together than they used to. The...

May 2021
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VP/Other Executive

We have worked with MRO Corp around some changes coming out. They have been very interactive and...

May 2021
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VP/Other Executive

We definitely get our money’s worth with MRO Corp. We have a model that works out very well for us.

May 2021
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VP/Other Executive

MRO Corp's customer service and the way that they handled things during the pandemic was great. It...

May 2021
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Director

We have been working with MRO Corp for quite some time using the shared service. We do most of the...

Mar 2021
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Director

We had good conversations with other firms, and we talked a little bit about prices and things like...

Mar 2021
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Director

Our relationship with MRO Corp has evolved over my time with the organization. In the beginning, we...

Mar 2021
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Director

Several years ago, I felt that MRO Corp was charging us for every little thing. At the current...

Mar 2021
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(0)
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Director

MRO Corp does the work and then gives me a cut of what they collect. The model is different than a...

Mar 2021
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(0)
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Director

We are satisfied with the services that MRO Corp provides. The firm can absolutely improve in some...

Mar 2021
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(0)
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Director

The people that we engage with MRO Corp are very knowledgeable and help us leverage the system. I am...

Mar 2021
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Director

MRO Corp is positioning themselves as well as they can in a reducing industry. We have a lot of...

Mar 2021
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Director

MRO Corp has done a really good job, and they will continue to work for us until we no longer need...

Mar 2021
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Director

I am very likely to recommend MRO Corp. If another hospital called me and asked which firm I would...

Mar 2021
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Director

There is probably a technology gap with MRO Corp, but I think that the technology gap would be the...

Mar 2021
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Director

During the COVID-19 pandemic, our customers have not been able to come on-site. Managing requests...

Feb 2021
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Director

MRO Corp is a wonderful partner to work with. They charge us according to a billable formula. They...

Feb 2021
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Director

We are very happy with MRO Corp. Their strengths are their organization, communication,...

Feb 2021
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Director

The quality of MRO Corp's consultants has its ups and downs. Right now, I would give them the...

Feb 2021
||
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Director

I think the vendor could improve their staff education, but that may be because I am not aware of...

Feb 2021
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Manager

The vendor’s turnaround time for completing requests tends to get a little behind, but recently,...

Feb 2021
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Manager

MRO Corp has gone to bat for us in the past. They are very willing to help. All we have to do is ask...

Feb 2021
||
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Manager

We have gone through multiple MRO Corp team members. The one that we have now has been with us for a...

Feb 2021
||
(0)
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Manager

MRO Corp was terrific last summer with the information blocking. They put that information out...

Feb 2021
||
(0)
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Manager

We have had several incidents recently. It may be unreasonable to expect perfection. To exceed my...

Feb 2021
||
(0)
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Manager

MRO Corp seems to want to communicate with us as much as we want to be communicated with. Right now...

Feb 2021
||
(0)
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Manager

MRO Corp was smaller when we started with them. One of the things I really like about them is that...

Feb 2021
||
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Director

We think of MRO Corp as a partner. They proactively manage our account, and we have excellent...

Jan 2021
||
(0)
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Director

MRO Corp plays a guardianship role for our organization. Their expertise has enabled us to stay...

Jan 2021
||
(0)
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Director

We don't worry about the work that MRO Corp does for us, and we don't get any complaints. That is a...

Jan 2021
||
(0)
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Director

The accuracy is great, and the customer service is superior. The only problem we are encountering is...

Jan 2021
||
(0)
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Director

MRO Corp strives for perfection and turnaround times to get the patient information to the...

Jan 2021
||
(0)
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Director

If I want to not charge a requestor when my staff members log it, I have to literally type that in....

Jan 2021
||
(0)
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Director

MRO Corp hasn't needed to help us with COVID-19, but when we have needed extra support, they have...

Jan 2021
||
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Director

A couple of incidents have gone out that haven't been permissible. But things have always worked...

Jan 2021
||
(0)
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Director

The vendor has done well in driving tangible outcomes. They are trying to work with us on our objectives....

Jan 2021
||
(0)
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Director

MRO Corp is very knowledgeable. They are always up to date, and they stay on top of any ROI issues...

Jan 2021
||
(0)
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Director

MRO Corp doesn't always meet our turnaround times. Sometimes, that might be because of computer...

Jan 2021
||
(0)
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Director

Before we selected MRO Corp, we vetted several companies. We went with MRO Corp because of their...

Jan 2021
||
(0)
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Director

During the COVID-19 crisis, we worked together with MRO Corp and communicated our needs to them. MRO...

Jan 2021
||
(0)
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Manager

MRO Corp has been very transparent with us during the COVID-19 pandemic. They were very proactive in...

Jan 2021
||
(0)
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Manager

We have really appreciated their technical resources. The vendor has helped us maintain consistency...

Jan 2021
||
(0)
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Manager

MRO Corp's turnaround time varies depending on their area manager, staff members, part of the...

Jan 2021
||
(0)
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Manager

MRO Corp has been pretty proactive about working with third-party requestors. The vendor would...

Jan 2021
||
(0)
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Manager

MRO Corp is definitely an industry leader. They have proven that they can stand the test of time...

Jan 2021
||
(0)
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Manager

We chose MRO Corp because of their product, services, and reputation. They have great customer...

Jan 2021
||
(0)
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Director

MRO Corp's back-office people don't communicate to the site to keep information flowing openly. That...

Jan 2021
||
(0)
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Director

I like that the system integrates with our EMR. That has been a big plus. The vendor pushes privacy...

Jan 2021
||
(0)
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Manager

MRO Corp acts as a second set of eyes to double-check our authorizations and make sure that they are...

Jan 2021
||
(0)
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Manager

I wish that it were a little easier for us to communicate with the vendor. It can be hard for us to...

Jan 2021
||
(0)
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Manager

Most of our engagement with MRO Corp went well, but they had quite a bit of downtime where our...

Dec 2020
||
(0)
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Manager

MRO Corp Release of Information is easy to use. It is nice to have one location where we can put...

Dec 2020
||
(0)
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Manager

MRO Corp is an excellent company. The time it takes for somebody to make a request and then for...

Dec 2020
||
(0)
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Manager

MRO Corp works excellently with third-party requestors. They maintain close relationships with...

Dec 2020
||
(0)
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Manager

Sometimes the MRO Corp staff members need some education. They don’t come in already having the...

Dec 2020
||
(0)
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Manager

MRO Corp is very involved in the changing release of information landscape and the information...

Dec 2020
||
(0)
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Manager

I have no problems with MRO Corp’s charging methods. There have never been any issues with MRO Corp....

Dec 2020
||
(0)
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Director

MRO Corp's people are like our regular employees. We get along with them extremely well. The...

Dec 2020
||
(0)
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Director

What I like about MRO Corp is they are willing to work with us. Any time we have a new initiative...

Dec 2020
||
(0)
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Director

MRO Corp takes ownership of the services they provide. I have had a bit of turnover here, but MRO...

Dec 2020
||
(0)
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Director

MRO Corp keeps management in the loop. They are very proactive and listen to their clients. They...

Dec 2020
||
(0)
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Director

MRO Corp definitely doesn't nickel-and-dime me to death. They are very easy to work with when it...

Dec 2020
||
(0)
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Director

MRO Corp has been very good. I hear from their higher-ups any time there is a problem. The vendor is...

Dec 2020
||
(0)
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Director

As far as I know, MRO Corp's accuracy and quality deserve the highest score. We haven't had any...

Oct 2020
||
(0)
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Director

I didn't come from this industry, so I always complain about the turnaround time. I initially didn't...

Oct 2020
||
(0)
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Director

MRO Corp avoids charging us 100%. They don't charge us for every little thing. One of the things...

Oct 2020
||
(0)
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Director

The vendor could improve on their ability to share trending data in an easy way. I would like to be...

Oct 2020
||
(0)
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VP/Other Executive

Things with MRO Corp are going well; we have used them forever. They have been a great partner with...

Oct 2020
||
(0)
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Manager

We have had an enterprise relationship with MRO Corp for years. That relationship is ongoing and...

Oct 2020
||
(0)
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Manager

We use all of the vendor's models, but the majority of our facilities have a full or basic model. I...

Oct 2020
||
(0)
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Manager

During the COVID-19 crisis, MRO Corp has been very transparent, proactive, and tuned in. They touch...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

When we were looking for a vendor, we ended up going on-site with a specific organization and walked...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

There is no evidence of nickel-and-diming with MRO Corp. I am very pleased with the pricing. I am...

Oct 2020
||
(0)
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Director

MRO Corp is always there, and they are very supportive. I don’t know whether I would say the vendor...

Oct 2020
||
(0)
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Director

I measure satisfaction with MRO Corp based on customer complaints. If MRO Corp isn't living up to...

Oct 2020
||
(0)
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Director

MRO Corp’s back office needs to communicate with our site regarding issues rather than noting things...

Oct 2020
||
(0)
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Manager

The vendor’s turnaround time for completing requests has improved. We have not had any complaints.

Oct 2020
||
(0)
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Manager

Recently, the vendor has started to exceed our expectations. They have started reaching out to us...

Oct 2020
||
(0)
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Manager

I would like the vendor to keep communicating and listening to our concerns. I feel like they are...

Oct 2020
||
(0)
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Director

The vendor provides a service for us so that we don’t have to do certain things. They aren’t great...

Oct 2020
||
(0)
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Director

We have had some issues with the vendor in terms of payments and things along those lines, but those...

Oct 2020
||
(0)
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Director

Sometimes, the vendor holds our records hostage and doesn’t release them until payment is received....

Oct 2020
||
(0)
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Director

Some of the vendor’s people respond well, but some of them don’t. Some emails aren’t answered in a...

Oct 2020
||
(0)
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Manager

I would definitely recommend MRO Corp. The first thing I will tell others is that I really believe...

Sep 2020
||
(0)
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Manager

There are only a couple of issues. MRO Corp does everything else well all the time. When there is an...

Sep 2020
||
(0)
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Manager

The vendor was very on task, and COVID-19 caught everybody by surprise. The vendor didn't...

Sep 2020
||
(0)
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Manager

Sometimes, we get a lot of different things in at once. We can get a bunch of audits and fall...

Sep 2020
||
(0)
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Manager

We have an MRO Corp person on-site at our facility who does legal requests. But then we do all of...

Sep 2020
||
(0)
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Manager

MRO Corp is not only on task but is looking ahead and offering us different things that can be done....

Sep 2020
||
(0)
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Manager

The vendor executives are very accessible. Every once in a while, things get really busy for them,...

Sep 2020
||
(0)
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Manager

We have a real, comfortable partnership. When I am uncomfortable with something, I can voice that...

Sep 2020
||
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