MRO Corp Release of Information
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
I don't know whether MRO Corp exceeds my expectations. I am not talking to them, and they are not...
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Sometimes, the firm’s customer service is not the best. I am taking off points for that. There could...
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The firm’s technology is really great. Their technology is their strength. We receive a lot of...
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MRO Corp has improved. They had a big growth spurt, and we went through a rough patch. Things have...
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I think some of the firm’s processes are unnecessary, but MRO Corp feels those processes are...
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I wouldn’t choose to work with MRO Corp again. I don't know that they have the best customer...
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Our representative from MRO Corp works with us, and I don't have to worry about anything. That...
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If an organization doesn't have staff that can provide these services, there are other companies I...
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MRO Corp could select staff to handle service-specific hospitals. Having a call center that is...
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MRO Corp has exceeded expectations in certain situations when they have assisted us. In urgent...
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Other facilities that are using this service just put a request in, and the records are released for...
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I believe that the people at MRO Corp are experts within the release of information segment. That is...
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MRO's technology is very nice for tracking what has been released. We can see everything that has...
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MRO Corp does a good job of addressing regulatory issues and supporting their clients with...
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MRO Corp has a great escalation process. They make sure that their team members are visible. That...
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The firm has really tried to partner with us and to do things that make sense for our organization...
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When I think of third-party requesters, I think of HEDIS and risk adjustments. MRO Corp has been...
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Everyone I have reached out to from the firm has always gotten back to me in a timely manner.
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The way MRO Corp does their contracts is complex, and buying from them feels like buying a timeshare...
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MRO Corp stands out because of all the education that they provide, even to people other than their...
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My only issue with MRO Corp is that they are independently owned, and I am not sure what their...
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The reason we went with MRO Corp was that the load would be shared and wouldn't be 100% with us. We...
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MRO Corp’s communication has gone above and beyond. We have been a very fast-growing network, and...
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I had a bad experience with an MRO representative. One person dragged down the experience. All the...
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MRO seems to have a strategic plan, and they are partnering with new companies and offering things...
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With MRO, I definitely have access to all levels of the organization. I have been able to talk to...
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Strategically, MRO Corp is way ahead of the curve. For example, when they knew that Internet...
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MRO Corp offers some really positive features with our EMR. The interface with our EMR leads to...
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MRO Corp is involved with the proposed changes to HIPAA's privacy rule, and the firm has been...
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The communication could be better. Sometimes the individual who receives the updated information...
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MRO Corp stays on top of things, and they steadily send us notifications about where they are in the...
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When it comes to our partnership, MRO Corp is always there for us. If we need something, the firm...
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MRO Corp is a dependable company; they are client focused. They are mindful of our needs and...
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MRO Corp is pretty consistent, but once in a while, we have a longer turnaround time. Turnaround...
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MRO Corp’s turnaround times are very good. The firm has done quality checks, and we have had hardly...
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Our relationship with the firm has been very positive and fruitful. There was a transition to...
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The firm consistently keeps their requests within our goal. Also, the firm helped us have a good...
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The firm gives us regular invoices, but those are the only invoices that I receive from them. The...
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The firm has hired some additional people, and they have added to the firm's expertise, so that has...
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MRO Corp assists us with the release of information. We use the firm's secure website to input the...
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MRO Corp always has their eyes open to what is going on in the healthcare field and the ways that...
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MRO Corp has a new service called MRO eXpress, which I am in love with. I have an old EHR without a...
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MRO Corp has always been great to work with. We struggled when there were a lot of restrictions due...
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MRO Corp uses OCR technology to scan the tops of every page to make sure that the page corresponds...
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We initially had a bit of trouble with the firm. That was years ago, but after we worked together...
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We expanded our use, so now MRO Corp does the release of information for our system. Using MRO...
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We have created technology so that we can do back-and-forth interfaces, and MRO Corp has helped us...
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The firm didn't send a complete record and initially denied it. We then had to try to fix the issue,...
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The firm avoids charging for every little thing. I would recommend that others looking to work with...
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The firm is very good at making sure their clients are at the forefront with technology and the...
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The firm is very customer-service oriented. The firm has done an excellent job, and they have...
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The firm has had some staffing retention concerns recently. I think that issue happens to all firms...
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Previously, we worked with another company, and they sold their release of information business to...
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The firm's accuracy and quality are great. We haven’t had any issues or inappropriate releases. We...
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MRO Corp took on a huge chunk of work during the middle of a trying time. We did have some bumps in...
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MRO Corp has definitely put effort into changing some processes to make things run more smoothly for...
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MRO Corp doesn't seem to be nickel-and-diming anyone or charging for every little thing. They seem...
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Based on the last couple of months, I would say that MRO Corp does consistently exceed expectations....
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The strength of partnership has definitely improved from what it was, but I am still waiting to see...
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We are going through a transition in our organization, and MRO Corp has been a very good firm that...
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MRO Corp's tools are very good for running a release of information company.
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MRO Corp definitely charges us for everything. There are also potential additional costs because of...
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We had a rough patch with someone from MRO Corp. It didn't affect their work; the issue was more...
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MRO Corp has done everything that I have asked them to do. If I have someone or they hire someone in...
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There probably isn't one week that goes by that we don't communicate with MRO Corp in some way. I...
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MRO Corp's turnaround time is great. There is a report that I can look at to see what the turnaround...
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MRO Corp is very reasonable with their charges and doesn't nickel-and-dime us. I am very happy with...
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MRO Corp has greatly improved their interviewing and selection of people to insert in my department,...
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MRO Corp is very conscious about completing our requests in a timely manner. They have had some...
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MRO Corp's executive involvement is great. The executives actually come out and meet with me to...
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Our tangible outcomes from MRO Corp are great response times and their willingness to work with...
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MRO Corp is extremely responsive. If I have issues, they get taken care of immediately. We have had...
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Our engagement with MRO Corp has gone very well. They are a very knowledgeable, transparent, and...
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We have had some challenges with the timeliness of MRO Corp’s work related to the staffing model and...
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I thoroughly love working with MRO Corp. They are very responsive. With their system, we can easily...
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MRO Corp is expanding a lot of their areas. They help us with more than just the release of...
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MRO Corp has always been very responsive in helping us with any of our needs. We have staff members...
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The firm has been responsive. Whenever we have an issue, I can get ahold of MRO Corp quickly, and...
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MRO Corp is allowed a certain number of business days to complete an order. Sometimes they use all...
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We have had some audits lately that MRO Corp has helped us with, and they have been very quick in...
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MRO Corp has very clear communication. The folks that I work with are very good. Their response time...
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MRO Corp will charge for records if the request is a third-party request. It doesn't really matter...
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We have worked with some quality individuals at MRO Corp, and we have also had to direct a couple of...
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There are incidences and breaches with MRO Corp. There aren't many, but they do certainly occur.
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The firm's response to requests depends on the request itself, but there have been deadlines with...
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We are looking for optimizations that we have not yet received. We need more functionality and...
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The reason that we work with MRO Corp is their knowledge of legal aspects and the regulations of...
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The executive team from MRO Corp is very personally involved and very committed to the best...
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It took time for our organization and MRO Corp to trust each other. There were times in the...
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Overall, MRO Corp does a decent job. They keep things tracked and get the records to most people in...
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If there were strong competitors in the area, we probably wouldn’t use MRO Corp again. We have seen...
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MRO Corp doesn’t seem to nickel-and-dime us. We have a pretty good arrangement because they submit...
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While there have been some hiccups with MRO Corp, I would absolutely promote their partnership and...
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MRO Corp has been very responsive in listening to us as a client and helping to mold their business...
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We are struggling a little with the quality and consistency of some of the vendor's staff. We are...
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The vendor is really branching out and looking at other strategies within their platform right now....
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We use MRO Corp’s technology and services. We don't outsource our entire staff; we also have release...
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Our relationship with MRO Corp has been really good. It has been very transparent and honest, and I...
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We had used our previous firm for many years, but when merges started happening, we felt like we...
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We have been working things out a lot better than we did. There isn't a recent issue that I can...
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MRO Corp has done really well compared to a couple of years ago. Pretty much everything has...
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MRO Corp has been great, and our entities are working better together than they used to. The...
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We have worked with MRO Corp around some changes coming out. They have been very interactive and...
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We definitely get our money’s worth with MRO Corp. We have a model that works out very well for us.
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MRO Corp's customer service and the way that they handled things during the pandemic was great. It...
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