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MRO Corp Release of Information Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Project Results
MRO Corp strives for perfection and turnaround times to get the patient information to the...
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Director
Tools and Methodology
If I want to not charge a requestor when my staff members log it, I have to literally type that in....
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Director
Relationship
MRO Corp hasn't needed to help us with COVID-19, but when we have needed extra support, they have...
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Director
Tools and Methodology
A couple of incidents have gone out that haven't been permissible. But things have always worked...
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Director
Project Results
The vendor has done well in driving tangible outcomes. They are trying to work with us on our objectives....
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Director
People and Knowledge
MRO Corp is very knowledgeable. They are always up to date, and they stay on top of any ROI issues...
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Director
Project Results
MRO Corp doesn't always meet our turnaround times. Sometimes, that might be because of computer...
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Director
Tools and Methodology
Before we selected MRO Corp, we vetted several companies. We went with MRO Corp because of their...
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Director
Relationship
During the COVID-19 crisis, we worked together with MRO Corp and communicated our needs to them. MRO...
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Manager
Relationship
MRO Corp has been very transparent with us during the COVID-19 pandemic. They were very proactive in...
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Manager
Project Results
We have really appreciated their technical resources. The vendor has helped us maintain consistency...
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Manager
Project Results
MRO Corp's turnaround time varies depending on their area manager, staff members, part of the...
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Manager
Relationship
MRO Corp has been pretty proactive about working with third-party requestors. The vendor would...
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Manager
People and Knowledge
MRO Corp is definitely an industry leader. They have proven that they can stand the test of time...
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Manager
Relationship
We chose MRO Corp because of their product, services, and reputation. They have great customer...
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Director
Other Observations
MRO Corp's back-office people don't communicate to the site to keep information flowing openly. That...
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Director
Tools and Methodology
I like that the system integrates with our EMR. That has been a big plus. The vendor pushes privacy...
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Manager
Project Results
MRO Corp acts as a second set of eyes to double-check our authorizations and make sure that they are...
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Manager
Relationship
I wish that it were a little easier for us to communicate with the vendor. It can be hard for us to...
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Manager
Tools and Methodology
Most of our engagement with MRO Corp went well, but they had quite a bit of downtime where our...
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Manager
Tools and Methodology
MRO Corp Release of Information is easy to use. It is nice to have one location where we can put...
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Manager
Project Results
MRO Corp is an excellent company. The time it takes for somebody to make a request and then for...
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Manager
Tools and Methodology
MRO Corp works excellently with third-party requestors. They maintain close relationships with...
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Manager
People and Knowledge
Sometimes the MRO Corp staff members need some education. They don’t come in already having the...
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Manager
People and Knowledge
MRO Corp is very involved in the changing release of information landscape and the information...
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Manager
Project Results
I have no problems with MRO Corp’s charging methods. There have never been any issues with MRO Corp....
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Director
Tools and Methodology
MRO Corp's people are like our regular employees. We get along with them extremely well. The...
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Director
Relationship
What I like about MRO Corp is they are willing to work with us. Any time we have a new initiative...
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Director
Tools and Methodology
MRO Corp takes ownership of the services they provide. I have had a bit of turnover here, but MRO...
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Director
Relationship
MRO Corp keeps management in the loop. They are very proactive and listen to their clients. They...
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Director
ROI and Cost
MRO Corp definitely doesn't nickel-and-dime me to death. They are very easy to work with when it...
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Director
Relationship
MRO Corp has been very good. I hear from their higher-ups any time there is a problem. The vendor is...
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Director
Tools and Methodology
As far as I know, MRO Corp's accuracy and quality deserve the highest score. We haven't had any...
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Director
Tools and Methodology
I didn't come from this industry, so I always complain about the turnaround time. I initially didn't...
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Director
Relationship
MRO Corp avoids charging us 100%. They don't charge us for every little thing. One of the things...
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Director
Tools and Methodology
The vendor could improve on their ability to share trending data in an easy way. I would like to be...
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VP/Other Executive
Tools and Methodology
Things with MRO Corp are going well; we have used them forever. They have been a great partner with...
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Manager
Relationship
We have had an enterprise relationship with MRO Corp for years. That relationship is ongoing and...
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Manager
Tools and Methodology
We use all of the vendor's models, but the majority of our facilities have a full or basic model. I...
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Manager
Tools and Methodology
During the COVID-19 crisis, MRO Corp has been very transparent, proactive, and tuned in. They touch...
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Director
Tools and Methodology
When we were looking for a vendor, we ended up going on-site with a specific organization and walked...
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Director
ROI and Cost
There is no evidence of nickel-and-diming with MRO Corp. I am very pleased with the pricing. I am...
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Director
Tools and Methodology
MRO Corp is always there, and they are very supportive. I don’t know whether I would say the vendor...
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Director
Tools and Methodology
I measure satisfaction with MRO Corp based on customer complaints. If MRO Corp isn't living up to...
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Director
Tools and Methodology
MRO Corp’s back office needs to communicate with our site regarding issues rather than noting things...
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Manager
Tools and Methodology
The vendor’s turnaround time for completing requests has improved. We have not had any complaints.
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Manager
Tools and Methodology
Recently, the vendor has started to exceed our expectations. They have started reaching out to us...
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Manager
Tools and Methodology
I would like the vendor to keep communicating and listening to our concerns. I feel like they are...
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Director
Tools and Methodology
The vendor provides a service for us so that we don’t have to do certain things. They aren’t great...
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Director
Sales and Contracting
We have had some issues with the vendor in terms of payments and things along those lines, but those...
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Director
ROI and Cost
Sometimes, the vendor holds our records hostage and doesn’t release them until payment is received....
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Director
Tools and Methodology
Some of the vendor’s people respond well, but some of them don’t. Some emails aren’t answered in a...
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Manager
Relationship
I would definitely recommend MRO Corp. The first thing I will tell others is that I really believe...
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Manager
Relationship
There are only a couple of issues. MRO Corp does everything else well all the time. When there is an...
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Manager
Relationship
The vendor was very on task, and COVID-19 caught everybody by surprise. The vendor didn't...
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Manager
Lessons Learned
Sometimes, we get a lot of different things in at once. We can get a bunch of audits and fall...
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Manager
People and Knowledge
We have an MRO Corp person on-site at our facility who does legal requests. But then we do all of...
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Manager
Relationship
MRO Corp is not only on task but is looking ahead and offering us different things that can be done....
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Manager
Relationship
The vendor executives are very accessible. Every once in a while, things get really busy for them,...
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Manager
Relationship
We have a real, comfortable partnership. When I am uncomfortable with something, I can voice that...
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Manager
Tools and Methodology
I have had a great experience with MRO Corp so far. We connect regularly and communicate as needed....
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Manager
Relationship
I feel like MRO Corp is a partner to us because we are trying to figure out something internally,...
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Manager
Tools and Methodology
There are times when MRO Corp has turnover amongst their staff members. Sometimes things aren't...
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Manager
Tools and Methodology
During COVID-19, we have definitely been in very close communication with multiple individuals at...
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Manager
People and Knowledge
I am not very impressed with MRO Corp's service or quality of the staff members. I have sent them...
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Director
Relationship
The vendor is great, and they still make us feel like we are their only client. They do work on...
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Director
Tools and Methodology
The vendor is able to be put into place anytime a new situation arises or a new practice is...
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Director
Tools and Methodology
The reporting piece could be improved. We sometimes got on a really good routine of getting reports,...
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Director
Relationship
During the COVID-19 crisis, we had to decide who needed to go remote and who didn’t. We did a lot of...
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Manager
Tools and Methodology
I would like to see some improved integration with Epic and possibly the implementation of some...
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Manager
People and Knowledge
The quality of MRO Corp's staff and consultants is okay. There are a couple of people who are...
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Manager
Tools and Methodology
The rating for the vendor's support during the COVID-19 crisis was kind of low because there was...
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Director
Tools and Methodology
We have some folks working on-site, and then we work with MRO Corp’s national service vendor, and...
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Director
Project Results
Overall, the project has been going very well. We have had a few bumps in the road, but today, I...
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Director
Relationship
We have to provide a release of information; that comes in our contract. Our current contract is an...
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Director
Other Observations
In terms of supporting us through COVID-19, the vendor is just doing their job. From the...
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Director
Tools and Methodology
The vendor has a number of team members on-site, and they process a number of requests from their...
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Director
Relationship
The vendor is just excellent. Their service is incredible. They don’t nickel-and-dime. I can’t think...
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Director
Tools and Methodology
I have been a customer of MRO Corp for many years now. And as of late, their service has been spot...
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Director
Future Outlook
We explored moving outside of MRO Corp, but at the end of the day, the service is what we need it to...
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Director
Other Observations
We had to seize many of our elective services and really focus on the COVID-19 patients and any...
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Director
Project Results
MRO Corp is exceedingly good at listening to what we need and responding. They have been very good...
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Manager
Tools and Methodology
MRO Corp is my favorite vendor to work with, and their system is my favorite system. It is so...
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Director
Other Observations
Right now, MRO Corp’s system is standalone, so it would be beneficial if it were integrated with...
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Director
Tools and Methodology
The reporting capabilities could possibly be enhanced, like ad hoc reporting capabilities, so if...
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Director
Other Observations
MRO Corp is a good company. But it was frustrating that they were in a battle with lawyers about the...
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Director
Tools and Methodology
MRO Corp does a decent job with supporting our release of information needs and partnering with us...
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Director
Tools and Methodology
MRO Corp does a good job, so it is hard to think about where I would like to see improvement....
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Director
Tools and Methodology
When we transitioned to our enterprise vendor and the format changed the way we logged in to the...
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Director
Relationship
We have a good relationship with our contact who responds promptly to any questions or concerns that...
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Director
Relationship
If I was talking to a colleague, I would definitely recommend MRO Corp. They are very responsive....
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Director
Tools and Methodology
The vendor collects all the fees for the medical record releases, so we don’t have to do that. The...
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Director
People and Knowledge
There have been times where MRO Corp’s staff members put in comments that we are not aware of or do...
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Manager
People and Knowledge
The quality of the staff members and consultants from MRO Corp could be better if they made sure...
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Manager
Tools and Methodology
I would be more satisfied with MRO Corp's execution if they made sure that there were no breaches of...
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Manager
ROI and Cost
MRO Corp's services are expensive, but any company that performs release-of-information services is...
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Manager
Tools and Methodology
The technology has been good but slow. There have been a lot of latency issues that have impacted...
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Manager
Relationship
If I were recommending MRO Corp to a peer or friend, I would say that the vendor is very engaging...
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Manager
Other Observations
If I ever have questions or concerns, I speak with our contacts. I speak with a lot of different...
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Manager
Tools and Methodology
Things are going much better than what we had before. The vendor has been on top of things when we...
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Manager
Relationship
MRO Corp actually has their staff members doing the job they are supposed to do. MRO Corp dropped...
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Manager
Relationship
If someone is calling MRO Corp for something, they reach out to us to see whether we have any...
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Manager
People and Knowledge
The vendor has had a couple of hiccups. They have had to make some adjustments, and sometimes those...
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Manager
Other Observations
I can’t say MRO Corp avoids charging us for every single thing, but I wouldn’t say the vendor...
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Manager
Win/Loss - Why they were selected (by current clients)
I most definitely think there are areas that MRO Corp could improve upon, but I don't think MRO Corp...
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Manager
Tools and Methodology
I would like MRO Corp to do more training for their staff members in terms of what they should be...
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Director
Relationship
When there are problems, we have to reach out to the vendor. The strength of our partnership could...
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Director
Tools and Methodology
The integration of the MRO Corp technology needs a little work in regard to different EMRs. Our EMR...
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Director
ROI and Cost
I would buy the solution again, but I would also reevaluate other solutions as well.
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Director
Relationship
We have come to a good spot with the vendor, but we were dissatisfied with them at one point. We...
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Manager
Project Results
MRO Corp takes a lot off of our plate. There are a lot of regulations that we have to adhere to in...
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Manager
Relationship
The vendor is great about providing us with some counsel for unusual situations, such as releasing a...
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Manager
Lessons Learned
After some legislation changes, there were some misinterpretations about the guidance provided with...
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Manager
Tools and Methodology
The vendor takes care of a lot of the regulatory invoicing, the regulations for the release of...
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Manager
Sales and Contracting
We teamed up with MRO Corp a long time ago, and we have the same contract in place. If we were...
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Manager
Tools and Methodology
On rare occasions, things slip through. There is nothing major, but over time, MRO Corp has relied...
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Analyst/Coordinator
Project Results
MRO Corp turns things around in a timely fashion. Whenever we send anything to them, they go over...
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Analyst/Coordinator
Tools and Methodology
If MRO Corp could look at the information we log and put the information into the system for release...
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Analyst/Coordinator
Relationship
We are happy with the service now; we have gone through a lot of changes. Previously, there was a...
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Analyst/Coordinator
Other Observations
When we didn't have a lot of communication from MRO Corp, I felt a certain way about them. I wasn't...
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Director
People and Knowledge
Most of the time, MRO Corp meets our expectations. We have a dedicated regional manager, so we do...
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Director
Relationship
For the most part, when we have an issue, MRO Corp responds well, and we get what we need. Our...
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Director
People and Knowledge
If the regional manager is gone, we get whoever is available, and people are spread too thin. I find...
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Director
Relationship
I don’t really see executive involvement from MRO Corp too much, except when we are having a big...
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Director
Other Observations
MRO Corp does okay in terms of strategy. I haven’t seen anything super forward thinking from them....
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Director
People and Knowledge
We have had some folks from MRO Corp who have been stellar and who I would rate as a ten, and we...
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Director
ROI and Cost
I think that we are doing well. We have reduced a lot of the churn and the costs. MRO Corp has taken...
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Director
Tools and Methodology
From a 10,000-foot view, MRO Corp executes well. The details really seem to hurt MRO Corp when they...
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Director
People and Knowledge
We were not pleased with our previous vendor, so we engaged with MRO Corp. They came in and...
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Director
ROI and Cost
The vendor executes very well. If the decision were up to me, I would definitely choose MRO Corp...
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Director
Tools and Methodology
The vendor looks ahead. They have some pretty interesting ideas, but I am not sure they are engaged...
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Director
Relationship
The vendor's executive involvement is excellent. We have scheduled business reviews with our...
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Director
Tools and Methodology
We had complaints and very poor turnaround times every day with our previous vendor. Going through...
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Director
Relationship
I highly recommend MRO Corp. They listen to our concerns and expectations, and then they act...
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Director
Relationship
We were not clicking with an account manager, and we let that be known. The vendor quickly resolved...
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Manager
Relationship
We have had a tremendous experience working with the vendor's staff and employees. The company is...
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Manager
Tools and Methodology
The vendor does a good job and is proactive in implementing their technology, trying to move us into...
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Manager
People and Knowledge
The vendor's staff members have done tremendously well. We had a few hiccups with poor performers,...
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Director
Relationship
The vendor executives are highly engaged. They keep in contact with us to let us know what is going...
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Director
Relationship
The vendor is very involved, and I like their newsletters. The vendor has very good personnel on the...
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Director
Relationship
Our representative is outstanding, and that person's expertise really comes into play when we get...
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Director
Relationship
We haven’t had many big changes. We had a representative who left, and that person was replaced by...
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Director
Other Observations
The vendor has some room for improvement. It is hard for me to know whether volumes are up and how...
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Director
Other Observations
I am an old dog learning new tricks, so I have a hard time seeing the ROI with outsourcing some...
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Director
Tools and Methodology
For the most part, the vendor keeps up on state regulations and changes, especially regarding...
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Director
People and Knowledge
The system has some downtime, and the problem seems to be with our system and network or servers....
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Manager
Other Observations
We have had some issues with the vendor. They do a good job when they actually do something, but...
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Manager
Tools and Methodology
We want to see improvements to MRO Corp's relations with our third parties. When one of our third...
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