Cybersecurity Is Critical in Today's Environment
MRO Corp Release of Information
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
Manager
I thoroughly love working with MRO Corp. They are very responsive. With their system, we can easily...
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Manager
MRO Corp is expanding a lot of their areas. They help us with more than just the release of...
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Manager
MRO Corp has always been very responsive in helping us with any of our needs. We have staff members...
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Manager
The firm has been responsive. Whenever we have an issue, I can get ahold of MRO Corp quickly, and...
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Manager
MRO Corp is allowed a certain number of business days to complete an order. Sometimes they use all...
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Manager
We have had some audits lately that MRO Corp has helped us with, and they have been very quick in...
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Manager
MRO Corp has very clear communication. The folks that I work with are very good. Their response time...
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Manager
MRO Corp will charge for records if the request is a third-party request. It doesn't really matter...
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Manager
We have worked with some quality individuals at MRO Corp, and we have also had to direct a couple of...
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Manager
There are incidences and breaches with MRO Corp. There aren't many, but they do certainly occur.
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Manager
The firm's response to requests depends on the request itself, but there have been deadlines with...
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Manager
We are looking for optimizations that we have not yet received. We need more functionality and...
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Manager
The reason that we work with MRO Corp is their knowledge of legal aspects and the regulations of...
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Manager
The executive team from MRO Corp is very personally involved and very committed to the best...
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Manager
It took time for our organization and MRO Corp to trust each other. There were times in the...
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Manager
Overall, MRO Corp does a decent job. They keep things tracked and get the records to most people in...
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Manager
If there were strong competitors in the area, we probably wouldn’t use MRO Corp again. We have seen...
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Manager
MRO Corp doesn’t seem to nickel-and-dime us. We have a pretty good arrangement because they submit...
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Director
While there have been some hiccups with MRO Corp, I would absolutely promote their partnership and...
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Director
MRO Corp has been very responsive in listening to us as a client and helping to mold their business...
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Director
We are struggling a little with the quality and consistency of some of the vendor's staff. We are...
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Director
The vendor is really branching out and looking at other strategies within their platform right now....
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Director
We use MRO Corp’s technology and services. We don't outsource our entire staff; we also have release...
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Director
Our relationship with MRO Corp has been really good. It has been very transparent and honest, and I...
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Director
We had used our previous firm for many years, but when merges started happening, we felt like we...
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Director
We have been working things out a lot better than we did. There isn't a recent issue that I can...
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VP/Other Executive
MRO Corp has done really well compared to a couple of years ago. Pretty much everything has...
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VP/Other Executive
MRO Corp has been great, and our entities are working better together than they used to. The...
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VP/Other Executive
We have worked with MRO Corp around some changes coming out. They have been very interactive and...
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VP/Other Executive
We definitely get our money’s worth with MRO Corp. We have a model that works out very well for us.
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VP/Other Executive
MRO Corp's customer service and the way that they handled things during the pandemic was great. It...
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Director
We have been working with MRO Corp for quite some time using the shared service. We do most of the...
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Director
We had good conversations with other firms, and we talked a little bit about prices and things like...
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Director
Our relationship with MRO Corp has evolved over my time with the organization. In the beginning, we...
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Director
Several years ago, I felt that MRO Corp was charging us for every little thing. At the current...
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Director
MRO Corp does the work and then gives me a cut of what they collect. The model is different than a...
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Director
We are satisfied with the services that MRO Corp provides. The firm can absolutely improve in some...
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Director
The people that we engage with MRO Corp are very knowledgeable and help us leverage the system. I am...
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Director
MRO Corp is positioning themselves as well as they can in a reducing industry. We have a lot of...
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Director
MRO Corp has done a really good job, and they will continue to work for us until we no longer need...
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Director
I am very likely to recommend MRO Corp. If another hospital called me and asked which firm I would...
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Director
There is probably a technology gap with MRO Corp, but I think that the technology gap would be the...
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Director
During the COVID-19 pandemic, our customers have not been able to come on-site. Managing requests...
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Director
MRO Corp is a wonderful partner to work with. They charge us according to a billable formula. They...
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Director
We are very happy with MRO Corp. Their strengths are their organization, communication,...
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Director
The quality of MRO Corp's consultants has its ups and downs. Right now, I would give them the...
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Director
I think the vendor could improve their staff education, but that may be because I am not aware of...
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Manager
The vendor’s turnaround time for completing requests tends to get a little behind, but recently,...
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Manager
MRO Corp has gone to bat for us in the past. They are very willing to help. All we have to do is ask...
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Manager
We have gone through multiple MRO Corp team members. The one that we have now has been with us for a...
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Manager
MRO Corp was terrific last summer with the information blocking. They put that information out...
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Manager
We have had several incidents recently. It may be unreasonable to expect perfection. To exceed my...
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Manager
MRO Corp seems to want to communicate with us as much as we want to be communicated with. Right now...
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Manager
MRO Corp was smaller when we started with them. One of the things I really like about them is that...
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Director
We think of MRO Corp as a partner. They proactively manage our account, and we have excellent...
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Director
MRO Corp plays a guardianship role for our organization. Their expertise has enabled us to stay...
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Director
We don't worry about the work that MRO Corp does for us, and we don't get any complaints. That is a...
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Director
The accuracy is great, and the customer service is superior. The only problem we are encountering is...
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Director
MRO Corp strives for perfection and turnaround times to get the patient information to the...
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Director
If I want to not charge a requestor when my staff members log it, I have to literally type that in....
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Director
MRO Corp hasn't needed to help us with COVID-19, but when we have needed extra support, they have...
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Director
A couple of incidents have gone out that haven't been permissible. But things have always worked...
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Director
The vendor has done well in driving tangible outcomes. They are trying to work with us on our objectives....
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Director
MRO Corp is very knowledgeable. They are always up to date, and they stay on top of any ROI issues...
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Director
MRO Corp doesn't always meet our turnaround times. Sometimes, that might be because of computer...
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Director
Before we selected MRO Corp, we vetted several companies. We went with MRO Corp because of their...
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Director
During the COVID-19 crisis, we worked together with MRO Corp and communicated our needs to them. MRO...
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Manager
MRO Corp has been very transparent with us during the COVID-19 pandemic. They were very proactive in...
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Manager
We have really appreciated their technical resources. The vendor has helped us maintain consistency...
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Manager
MRO Corp's turnaround time varies depending on their area manager, staff members, part of the...
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Manager
MRO Corp has been pretty proactive about working with third-party requestors. The vendor would...
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Manager
MRO Corp is definitely an industry leader. They have proven that they can stand the test of time...
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Manager
We chose MRO Corp because of their product, services, and reputation. They have great customer...
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Director
MRO Corp's back-office people don't communicate to the site to keep information flowing openly. That...
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Director
I like that the system integrates with our EMR. That has been a big plus. The vendor pushes privacy...
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Manager
MRO Corp acts as a second set of eyes to double-check our authorizations and make sure that they are...
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Manager
I wish that it were a little easier for us to communicate with the vendor. It can be hard for us to...
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Manager
Most of our engagement with MRO Corp went well, but they had quite a bit of downtime where our...
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Manager
MRO Corp Release of Information is easy to use. It is nice to have one location where we can put...
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Manager
MRO Corp is an excellent company. The time it takes for somebody to make a request and then for...
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Manager
MRO Corp works excellently with third-party requestors. They maintain close relationships with...
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Manager
Sometimes the MRO Corp staff members need some education. They don’t come in already having the...
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Manager
MRO Corp is very involved in the changing release of information landscape and the information...
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Manager
I have no problems with MRO Corp’s charging methods. There have never been any issues with MRO Corp....
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Director
MRO Corp's people are like our regular employees. We get along with them extremely well. The...
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Director
What I like about MRO Corp is they are willing to work with us. Any time we have a new initiative...
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Director
MRO Corp takes ownership of the services they provide. I have had a bit of turnover here, but MRO...
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Director
MRO Corp keeps management in the loop. They are very proactive and listen to their clients. They...
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Director
MRO Corp definitely doesn't nickel-and-dime me to death. They are very easy to work with when it...
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Director
MRO Corp has been very good. I hear from their higher-ups any time there is a problem. The vendor is...
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