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MRO Corp Release of Information Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
We have been working with MRO Corp for quite some time using the shared service. We do most of the...
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Director
We had good conversations with other firms, and we talked a little bit about prices and things like...
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Director
Our relationship with MRO Corp has evolved over my time with the organization. In the beginning, we...
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Director
Several years ago, I felt that MRO Corp was charging us for every little thing. At the current...
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Director
MRO Corp does the work and then gives me a cut of what they collect. The model is different than a...
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Director
We are satisfied with the services that MRO Corp provides. The firm can absolutely improve in some...
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Director
The people that we engage with MRO Corp are very knowledgeable and help us leverage the system. I am...
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Director
MRO Corp is positioning themselves as well as they can in a reducing industry. We have a lot of...
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Director
MRO Corp has done a really good job, and they will continue to work for us until we no longer need...
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Director
I am very likely to recommend MRO Corp. If another hospital called me and asked which firm I would...
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Director
There is probably a technology gap with MRO Corp, but I think that the technology gap would be the...
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Director
During the COVID-19 pandemic, our customers have not been able to come on-site. Managing requests...
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Director
MRO Corp is a wonderful partner to work with. They charge us according to a billable formula. They...
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Director
We are very happy with MRO Corp. Their strengths are their organization, communication,...
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Director
The quality of MRO Corp's consultants has its ups and downs. Right now, I would give them the...
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Director
I think the vendor could improve their staff education, but that may be because I am not aware of...
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Manager
The vendor’s turnaround time for completing requests tends to get a little behind, but recently,...
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Manager
MRO Corp has gone to bat for us in the past. They are very willing to help. All we have to do is ask...
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Manager
We have gone through multiple MRO Corp team members. The one that we have now has been with us for a...
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Manager
MRO Corp was terrific last summer with the information blocking. They put that information out...
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Manager
We have had several incidents recently. It may be unreasonable to expect perfection. To exceed my...
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Manager
MRO Corp seems to want to communicate with us as much as we want to be communicated with. Right now...
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Manager
MRO Corp was smaller when we started with them. One of the things I really like about them is that...
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Director
We think of MRO Corp as a partner. They proactively manage our account, and we have excellent...
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Director
MRO Corp plays a guardianship role for our organization. Their expertise has enabled us to stay...
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Director
We don't worry about the work that MRO Corp does for us, and we don't get any complaints. That is a...
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Director
The accuracy is great, and the customer service is superior. The only problem we are encountering is...
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Director
MRO Corp strives for perfection and turnaround times to get the patient information to the...
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Director
If I want to not charge a requestor when my staff members log it, I have to literally type that in....
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Director
MRO Corp hasn't needed to help us with COVID-19, but when we have needed extra support, they have...
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Director
A couple of incidents have gone out that haven't been permissible. But things have always worked...
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Director
The vendor has done well in driving tangible outcomes. They are trying to work with us on our objectives....
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Director
MRO Corp is very knowledgeable. They are always up to date, and they stay on top of any ROI issues...
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Director
MRO Corp doesn't always meet our turnaround times. Sometimes, that might be because of computer...
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Director
Before we selected MRO Corp, we vetted several companies. We went with MRO Corp because of their...
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Director
During the COVID-19 crisis, we worked together with MRO Corp and communicated our needs to them. MRO...
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Manager
MRO Corp has been very transparent with us during the COVID-19 pandemic. They were very proactive in...
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Manager
We have really appreciated their technical resources. The vendor has helped us maintain consistency...
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Manager
MRO Corp's turnaround time varies depending on their area manager, staff members, part of the...
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Manager
MRO Corp has been pretty proactive about working with third-party requestors. The vendor would...
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Manager
MRO Corp is definitely an industry leader. They have proven that they can stand the test of time...
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Manager
We chose MRO Corp because of their product, services, and reputation. They have great customer...
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Director
MRO Corp's back-office people don't communicate to the site to keep information flowing openly. That...
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Director
I like that the system integrates with our EMR. That has been a big plus. The vendor pushes privacy...
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Manager
MRO Corp acts as a second set of eyes to double-check our authorizations and make sure that they are...
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Manager
I wish that it were a little easier for us to communicate with the vendor. It can be hard for us to...
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Manager
Most of our engagement with MRO Corp went well, but they had quite a bit of downtime where our...
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Manager
MRO Corp Release of Information is easy to use. It is nice to have one location where we can put...
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Manager
MRO Corp is an excellent company. The time it takes for somebody to make a request and then for...
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Manager
MRO Corp works excellently with third-party requestors. They maintain close relationships with...
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Manager
Sometimes the MRO Corp staff members need some education. They don’t come in already having the...
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Manager
MRO Corp is very involved in the changing release of information landscape and the information...
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Manager
I have no problems with MRO Corp’s charging methods. There have never been any issues with MRO Corp....
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Director
MRO Corp's people are like our regular employees. We get along with them extremely well. The...
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Director
What I like about MRO Corp is they are willing to work with us. Any time we have a new initiative...
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Director
MRO Corp takes ownership of the services they provide. I have had a bit of turnover here, but MRO...
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Director
MRO Corp keeps management in the loop. They are very proactive and listen to their clients. They...
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Director
MRO Corp definitely doesn't nickel-and-dime me to death. They are very easy to work with when it...
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Director
MRO Corp has been very good. I hear from their higher-ups any time there is a problem. The vendor is...
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Director
As far as I know, MRO Corp's accuracy and quality deserve the highest score. We haven't had any...
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Director
I didn't come from this industry, so I always complain about the turnaround time. I initially didn't...
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Director
MRO Corp avoids charging us 100%. They don't charge us for every little thing. One of the things...
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Director
The vendor could improve on their ability to share trending data in an easy way. I would like to be...
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VP/Other Executive
Things with MRO Corp are going well; we have used them forever. They have been a great partner with...
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Manager
We have had an enterprise relationship with MRO Corp for years. That relationship is ongoing and...
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Manager
We use all of the vendor's models, but the majority of our facilities have a full or basic model. I...
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Manager
During the COVID-19 crisis, MRO Corp has been very transparent, proactive, and tuned in. They touch...
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Director
When we were looking for a vendor, we ended up going on-site with a specific organization and walked...
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Director
There is no evidence of nickel-and-diming with MRO Corp. I am very pleased with the pricing. I am...
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Director
MRO Corp is always there, and they are very supportive. I don’t know whether I would say the vendor...
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Director
I measure satisfaction with MRO Corp based on customer complaints. If MRO Corp isn't living up to...
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Director
MRO Corp’s back office needs to communicate with our site regarding issues rather than noting things...
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Manager
The vendor’s turnaround time for completing requests has improved. We have not had any complaints.
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Manager
Recently, the vendor has started to exceed our expectations. They have started reaching out to us...
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Manager
I would like the vendor to keep communicating and listening to our concerns. I feel like they are...
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Director
The vendor provides a service for us so that we don’t have to do certain things. They aren’t great...
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Director
We have had some issues with the vendor in terms of payments and things along those lines, but those...
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Director
Sometimes, the vendor holds our records hostage and doesn’t release them until payment is received....
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Director
Some of the vendor’s people respond well, but some of them don’t. Some emails aren’t answered in a...
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Manager
I would definitely recommend MRO Corp. The first thing I will tell others is that I really believe...
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Manager
There are only a couple of issues. MRO Corp does everything else well all the time. When there is an...
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Manager
The vendor was very on task, and COVID-19 caught everybody by surprise. The vendor didn't...
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Manager
Sometimes, we get a lot of different things in at once. We can get a bunch of audits and fall...
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Manager
We have an MRO Corp person on-site at our facility who does legal requests. But then we do all of...
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Manager
MRO Corp is not only on task but is looking ahead and offering us different things that can be done....
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Manager
The vendor executives are very accessible. Every once in a while, things get really busy for them,...
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Manager
We have a real, comfortable partnership. When I am uncomfortable with something, I can voice that...
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Manager
I have had a great experience with MRO Corp so far. We connect regularly and communicate as needed....
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Manager
I feel like MRO Corp is a partner to us because we are trying to figure out something internally,...
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Manager
There are times when MRO Corp has turnover amongst their staff members. Sometimes things aren't...
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Manager
During COVID-19, we have definitely been in very close communication with multiple individuals at...
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Manager
I am not very impressed with MRO Corp's service or quality of the staff members. I have sent them...
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Director
The vendor is great, and they still make us feel like we are their only client. They do work on...
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Director
The vendor is able to be put into place anytime a new situation arises or a new practice is...
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Director
The reporting piece could be improved. We sometimes got on a really good routine of getting reports,...
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Director
During the COVID-19 crisis, we had to decide who needed to go remote and who didn’t. We did a lot of...
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Manager
I would like to see some improved integration with Epic and possibly the implementation of some...
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Manager
The quality of MRO Corp's staff and consultants is okay. There are a couple of people who are...
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Manager
The rating for the vendor's support during the COVID-19 crisis was kind of low because there was...
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Director
We have some folks working on-site, and then we work with MRO Corp’s national service vendor, and...
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Director
Overall, the project has been going very well. We have had a few bumps in the road, but today, I...
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Director
We have to provide a release of information; that comes in our contract. Our current contract is an...
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Director
In terms of supporting us through COVID-19, the vendor is just doing their job. From the...
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Director
The vendor has a number of team members on-site, and they process a number of requests from their...
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Director
The vendor is just excellent. Their service is incredible. They don’t nickel-and-dime. I can’t think...
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Director
I have been a customer of MRO Corp for many years now. And as of late, their service has been spot...
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Director
We explored moving outside of MRO Corp, but at the end of the day, the service is what we need it to...
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Director
We had to seize many of our elective services and really focus on the COVID-19 patients and any...
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Director
MRO Corp is exceedingly good at listening to what we need and responding. They have been very good...
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