MRO Release of Information Commentary
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Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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User Commentary

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Director

Services

We would like MRO to have more customizable reports and have the ability to develop some of our own...

Sep 2024
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Director

Relationship, Services

MRO’s knowledge exceeds other similar companies. They are very forward thinking and are looking at...

Sep 2024
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Director

Relationship, Operations

Our eight-year partnership with MRO has resulted in an effective process of releasing records for...

Sep 2024
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Manager

Relationship, Services

We have partnered with MRO for over six years, and it has been a collaborative experience. MRO works...

Sep 2024
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VP/Other Executive

Relationship

I don't give high scores to many organizations. MRO is one of the few. I don’t feel like they are a...

Sep 2024
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VP/Other Executive

Relationship

We ran into some hiccups with one system. MRO didn't have the technology to actually perform a...

Sep 2024
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VP/Other Executive

Relationship, Operations

MRO does a phenomenal job with the quality of their staff. There is absolutely executive engagement....

Sep 2024
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Director

Relationship, Services

What I like the best about this service is patients can go online and request the records...

Sep 2024
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Director

Services

The only area I think I have struggled with in this service is the business office portal access....

Sep 2024
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Director

Relationship, Operations

I have been extremely happy with the partnership with MRO in our health information management...

Sep 2024
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Director

Relationship, Value

MRO cares about my statistics as much as I do. The firm is constantly trying to drive down labor...

Sep 2024
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Director

Relationship, Operations

MRO defines what a vendor relationship should look like in healthcare. They are true partners in...

Aug 2024
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Manager

Relationship

MRO is a very good company, and they have a lot of good communication. Their management team stays...

Aug 2024
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Manager

Relationship

MRO has very pleasant people to work with. Firms may or may not be that way, and it makes that...

Aug 2024
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Manager

Relationship, Services

With MRO, no one is perfect. There is always some small room for improvement. There are some...

Aug 2024
||
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Manager

Relationship, Services

In order for MRO to improve, I would like to be part of any technology advances that MRO has with...

Aug 2024
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Manager

Loyalty, Value

Even though we have had glitches with MRO, nothing has ever made us think of going away from MRO,...

Aug 2024
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Manager

Operations

MRO has something called FHIR, which is software we can implement within our system, and when we...

Aug 2024
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Manager

Loyalty, Relationship, Services

When we reach out to MRO for possible enhancements or capabilities that we feel would be best suited...

Aug 2024
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Manager

Relationship, Operations

The MRO team did some data entry, and there was a lot of reeducation or education that needed to be...

Aug 2024
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Manager

Relationship, Operations

MRO shares a lot with us. Their team members who do the audits or the risk adjustments are very...

Aug 2024
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Manager

Relationship, Services

I don't give these high ratings thoughtlessly. We really are that thrilled with MRO relationally,...

Aug 2024
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Manager

Relationship

If I didn't have MRO, my department would be probably three times what it is. We have used them a...

Aug 2024
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Manager

Relationship

MRO has consistently met all of our expectations. We know them, and we deal with them very well. I...

Aug 2024
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Manager

Relationship

It is hard for me to be critical with MRO at this point because they had some staff transition, and...

Aug 2024
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Manager

Operations

The one thing that is confusing to the public about our engagement with MRO is that when they are...

Aug 2024
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Director

Loyalty, Relationship

MRO is the best to work with. We had a change in our staff, and they have been so accommodating in...

Jul 2024
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Director

Relationship

The timeliness of MRO’s releases is amazing, and they have a great support staff. They also do...

Jul 2024
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Director

Loyalty, Relationship

Things have been very good. We have a good relationship, so hopefully things will stay the same, and...

Jul 2024
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Director

Relationship

We do get requesters who will complain that MRO is not responsive to them. I don't know how accurate...

Jul 2024
||
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Manager

Relationship

MRO has been great. They have been responsive any time we have needed to reach out about anything,...

Jul 2024
||
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Manager

Relationship

MRO has been awesome to deal with, and our representative has been really phenomenal. They keep us...

Jul 2024
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Manager

Relationship

We work very well with MRO when we have issues with specific third-party vendors who try to bully us...

Jul 2024
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Director

Loyalty, Relationship

We are leaving MRO because of our higher-ups' decision. They said it wasn't easy to open up a...

Jul 2024
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Director

Loyalty, Services

Trying to follow the release timeline on the MRO platform is unclear. It is messy, and we have to...

Jul 2024
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Director

Relationship

On-site leadership from MRO is great, and communication is excellent. We can go all the way to the...

Jul 2024
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Director

Services

MRO was timely in getting work done, but the firm we moved to is a little better. What I would like...

Jul 2024
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Director

Relationship

I had no unexpected charges at all with MRO. Also, the people we worked with were very knowledgeable...

Jul 2024
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Director

Relationship

One positive thing that MRO can be called out for is that they have a special area that works with...

May 2024
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Director

Relationship, Services

Lawyers and such use companies to get records, and they try to say that they are representatives of...

May 2024
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Director

Relationship

My partnership with MRO has been one of my favorite. Some people view a firm as an entity that works...

May 2024
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Director

Relationship

Healthcare is a business, so sometimes we have to go back and forth with MRO about how they charge...

May 2024
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Director

Services

MRO exceeds our expectations in turnarounds. One of our teams was overwhelmed with certain requests,...

May 2024
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Director

Services

We adopted MRO Express, which lets patients request records online. I have loved MRO Express. When...

May 2024
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Manager

Relationship, Services

Third-party requesters essentially help mediate for MRO in obtaining records. Things can be...

Apr 2024
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Manager

Services, Value

We have quite a few workflows with MRO that they do not charge for. They are good at molding things...

Apr 2024
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Manager

Relationship

We have a close partnership with MRO. We meet with them regularly to go over things. Anytime our...

Apr 2024
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Manager

Relationship, Services

MRO has a lot of people in their organization who are tailored to the release of information and...

Apr 2024
||
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Manager

Relationship

MRO is good at escalating things. If someone can't answer our questions, they have no problem...

Apr 2024
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Manager

Operations, Services

There are things with MRO’s platform that seem tedious. A few workflows are redundant, but that is...

Apr 2024
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Director

Relationship

MRO is a quality company. They do a good job. We work very well with the local representatives.

Apr 2024
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Director

Value

MRO doesn’t avoid charging for every little thing. One of my pet peeves with them is they charge for...

Apr 2024
||
(0)
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Director

Relationship

MRO’s turnaround time for the continuum of care and walk-ins should be more timely than it is, and I...

Apr 2024
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Director

Relationship

MRO is very open in their communication with management. I can reach out to MRO whenever I need to...

Mar 2024
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Director

Loyalty, Relationship, Services

For me, a strong partnership is how MRO is always looking toward the future. As far as the release...

Mar 2024
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Director

Loyalty, Relationship, Services

MRO has actually taken the initiative with us by leading the compliance initiative as we are working...

Mar 2024
||
(0)
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Director

Loyalty, Relationship

In addition to release of information work, the firm provides us with things and asks whether we are...

Mar 2024
||
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Director

Loyalty, Relationship

MRO does regular check-ins with us; they are constantly providing statuses on the profit share...

Mar 2024
||
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VP/Other Executive

Relationship, Services

MRO keeps us compliant all the time, unlike our other firm. We don't have many problems with MRO....

Mar 2024
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VP/Other Executive

Value

All the expenses and revenue get calculated. Normally, MRO charges us for everything, but there was...

Mar 2024
||
(0)
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VP/Other Executive

Value

There are always problems with MRO that bring complications in the contracting. There are expenses,...

Mar 2024
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Manager

Relationship, Services

MRO’s technology is good, their tracking is good, and their reporting is helpful to me, so their...

Mar 2024
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Manager

Relationship, Services

It would increase my satisfaction if MRO had some kind of tracking for some problem cases. I would...

Mar 2024
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Manager

Value

I don't necessarily agree with the charges from the firm, but I know that they have to make money,...

Feb 2024
||
(0)
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Manager

Relationship, Services

With MRO, our systems don't necessarily work well together just because we are a little bit...

Feb 2024
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(0)
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Manager

Relationship

The firm is very knowledgeable. When I have questions, we bounce things off one another, so I feel...

Feb 2024
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(0)
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Manager

Relationship

Even with the number of requests that MRO completes, the rate of improper disclosure is very low. We...

Feb 2024
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Manager

Loyalty, Relationship, Operations

There have been some growing pains over the years, especially as our facility has acquired more...

Feb 2024
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Director

Relationship

We have a very strong relationship with MRO; if an issue is identified, the firm is extremely timely...

Feb 2024
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(0)
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Director

Services, Value

We contribute to patient satisfaction through MRO by making information available in a very timely...

Feb 2024
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Director

Relationship, Services

MRO does a lot of our requests. With some of them, MRO reproduces, and then we send the requests,...

Feb 2024
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Director

Services

I think we have had maybe five problems with MRO, and they do thousands upon thousands of releases...

Feb 2024
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Director

Services

There are some portals for insurance companies and things like that, and MRO doesn't deal with...

Feb 2024
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Director

Value

The firm bills whatever the requesters will pay, and we usually work with MRO at a one-to-one ratio.

Feb 2024
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Director

Relationship

Whenever I need anything or anybody from MRO, I get what I need. The firm is very accessible. I...

Feb 2024
||
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Director

Operations, Value

There is more opportunity for improvement on my side. MRO has a patient portal they can put on our...

Feb 2024
||
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Manager

Relationship, Services

There are some errors that we sometimes see from MRO just because we are never going to get 100%...

Feb 2024
||
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Manager

Relationship

MRO is far superior to other firms that we have used in the past, especially considering the volume...

Feb 2024
||
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Manager

Relationship

My satisfaction with MRO’s staff varies by professional level. I’m more likely to have concerns...

Feb 2024
||
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Manager

Loyalty, Relationship

We decided to work with MRO because there were gray areas in some regulatory demands for the release...

Feb 2024
||
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Manager

Relationship, Services

I would tell a peer asking about MRO’s release of information service that MRO is very good at their...

Feb 2024
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Manager

Services

When we send the MRO payer group messages, such as messages saying that we would like them to refer...

Feb 2024
||
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Manager

Relationship, Services

MRO is very good at strategic ability. Sometimes, MRO finds things in terms of quality, such as a...

Feb 2024
||
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Manager

Relationship

There is a night-and-day difference between MRO and the firm we had before. The thing that stands...

Jan 2024
||
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Manager

Loyalty

We originally chose MRO because of their reputation in the marketplace, their quality scores, and...

Jan 2024
||
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Manager

Relationship

We have had great staff with MRO, and they have had super low turnover. That speaks highly for their...

Jan 2024
||
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Manager

Relationship, Services

We have ongoing interaction with all levels of executives across the MRO organization, whether we...

Jan 2024
||
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Director

Relationship

Every person I have dealt with at MRO is very professional, and the firm is very knowledgeable about...

Jan 2024
||
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Director

Services

The only area where I have felt room for improvement is that sometimes MRO’s technology can’t be...

Jan 2024
||
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Director

Relationship

MRO is a great partner, and we are very happy with them. We have been able to look at some other...

Jan 2024
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Manager

Relationship

When we are asked for information from MRO to follow up on, we sometimes get out-of-the-office...

Jan 2024
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Manager

Relationship

Our relationship with MRO has been kind of up and down. Lately, things haven’t been horrible, but we...

Jan 2024
||
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Manager

Relationship, Services

Normally, MRO processes things very well. For an organization our size, they manage quite a few...

Jan 2024
||
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Director

Loyalty, Relationship

I see MRO’s strategy in terms of how they are tracking along with regulatory changes and HIPAA...

Jan 2024
||
(0)
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Director

Relationship

We have a regular meeting with someone from MRO, and we are able to really stay on top of things...

Jan 2024
||
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Director

Operations

MRO has exceeded expectations by offering a variety of educational opportunities. They allow us to...

Jan 2024
||
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Director

Relationship, Operations

MRO’s team is very well educated and trained, especially during their onboarding process. They...

Jan 2024
||
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Director

Relationship

We meet regularly with MRO. They attend our leadership meetings. They review turnaround times and...

Oct 2023
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Director

Loyalty, Value

MRO’s service and everything is wonderful. Whether we would buy MRO's services again is...

Oct 2023
||
(0)
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Director

Relationship

We have had a few issues with our area manager from MRO. Our current person has struggled a bit, and...

Oct 2023
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Director

Loyalty

MRO is always looking at ways to do what they do more efficiently with less work. We need to see how...

Oct 2023
||
(0)
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Director

Relationship

We deal with people from MRO all the way up. They are very accessible and available at a moment's...

Oct 2023
||
(0)
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Director

Relationship

MRO is all about getting the right outcomes, and they are always willing to partner on issues. If an...

Oct 2023
||
(0)
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Manager

Relationship

We have been having some disclosure errors lately. MRO has acknowledged the errors and told us about...

Oct 2023
||
(0)
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Manager

Relationship

MRO has done a fantastic job in getting their turnaround times and stuff back in order. Last year, I...

Oct 2023
||
(0)
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Manager

Relationship

MRO is using local staff on our accounts, and they work in the building with us, so we kind of get...

Oct 2023
||
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