MRO Release of Information Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
MRO is more like a partner than a vendor. They exceed our expectations through constant...
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Loyalty
We are getting ready to switch over a hospital we recently acquired to MRO. Acquired hospitals...
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Relationship, Operations
I really like MRO. The most recent thing around MRO’s strategic ability was when the healthcare...
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Operations, Services
The integration in the solution works seamlessly. We don't have any problems that I can think of...
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Operations, Services
MRO’s system and the reporting on that system are very helpful. I can see exactly what is happening...
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Operations, Services
One of the main things we might expect from a release of information firm is that there is a...
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Services
There was a bit of turnover with the staff from MRO after COVID-19. The turnover is better than it...
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Services
The staff members from MRO are pleasant and always here for releases. The people we work with handle...
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Operations
The number of times that I have had to call MRO for inappropriate disclosures has been incredibly...
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Relationship, Operations
There are rarely any issues with the request-submission and record-retrieval portal from MRO. The...
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Relationship
The MRO team members serving our organization are technically and relationally skilled beyond...
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Value
MRO has technology to use where our systems can talk, but it costs extra, and that isn't necessarily...
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Relationship
MRO communicates well with us when there is an issue or something comes up, so they keep us...
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Relationship
We have a really good business relationship with MRO. We can ask them anything, and we usually get...
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Loyalty, Relationship
Over the years, our relationship with MRO has continued to strengthen. I don't feel like MRO is...
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Relationship, Operations
Turnover has been a bit of a challenge. Sometimes new names are thrown in, and I just want someone...
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Relationship
We meet regularly with MRO, so they pretty much get an earful all the time about things to improve....
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Services
MRO's system works pretty seamlessly with our EMR, and we have had a lot of positive things, but...
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Relationship, Services
Working with MRO has been good. In the beginning, we had to learn and navigate the system, and now...
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Relationship
MRO stays pretty on top of everything for interoperability. They stay in the know and give us the...
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Relationship
MRO executes all of our needs right away. They check in all the time and make sure they are always...
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Services
Even with all the communication and transparency we receive from MRO, the thing they could improve...
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Loyalty, Services
I have not had any issues with the quality of MRO’s staff. The account manager is wonderful. That...
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Relationship, Operations, Services
An example of MRO exceeding our expectations was that there were recently federal regulations about...
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Relationship, Operations
MRO is very transparent about turnaround times. They have dashboards. They let us know, and they...
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Relationship, Services
MRO does an excellent job most of the time with the request submission and record retrieval portal....
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Loyalty, Relationship
MRO continues to respond in a timely manner and with appropriate solutions to any need we bring...
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Loyalty, Relationship
I appreciate and value the continued partnership with MRO as part of our overall release of...
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Operations, Services
I would like to see a faster implementation of solutions. There are some other ROI vendors out there...
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Relationship, Services
MRO is forward-thinking. They are looking at how they can continue to create more technology that...
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Loyalty, Operations, Services
Our main problem with MRO comes from all the different applications we are using today. Hopefully...
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Operations, Value
MRO charges us for everything. I have never seen them say they aren't going to charge us for...
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Relationship, Value
We are a complicated operation, and there is nothing simple about all of the applications we have...
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Relationship
There has been turnover, and we aren't completely pleased with some of the MRO management team....
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Operations
The advice I would give to someone considering going with MRO is that they should have MRO really...
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Relationship, Operations, Services
We have no issues with MRO’s portals. They function fine. Also, there were no problems with...
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Loyalty, Services
MRO has a portal for their third-party requesters. We will receive an email notification that the...
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Loyalty, Value
MRO has an automated retrieval tool for payer reviews for risk adjustment and for HEDIS too, but...
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Services
MRO's system is integrated directly into our EHR. As work gets logged for processing the request...
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Relationship
We have such a strong working relationship with MRO, and we have had a pretty budget-neutral...
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Relationship
I can easily say that MRO exceeds expectations; we have been through a lot of challenges. Our state...
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Loyalty
In terms of what the release of information industry will be like in the future, I think that there...
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Relationship
Almost the whole team we work with from the firm has been with us for this whole time we have been a...
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Relationship, Operations
A lot of the responsibility for compliance falls on MRO. We can tell them what our expectation is,...
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Loyalty, Relationship, Operations, Services
MRO has continued to deliver in their service, turnaround time, and quality of work. Their...
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Relationship, Services
The integration of MRO's service is pretty good. It took a little to get used to, but it is good...
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Relationship
The MRO consultants have been very good and pretty much on top of everything. They bill our...
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Relationship
MRO’s staff and the firm's management are very professional, approachable people, and they...
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Operations, Value
When I initially started working with MRO, there was a big quality problem at our facility. I wanted...
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Services, Value
MRO has a high level of accuracy based on quality auditing and compliance checking. Also, the firm...
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Relationship
I like that we have MRO people assigned to our account instead of having regional people because...
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Relationship
MRO doesn't handle everything, and there are some ins and outs to the types of requests that they...
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Relationship, Services
I get no feedback or complaints about the MRO portal. It is seamless, and I like the way that the...
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Relationship
MRO is a great company to work with. They are easy to communicate with and are always available....
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Relationship
The firm is excellent, and doing business with them is great.
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Relationship, Operations
I feel like MRO continues to leverage technology to continually improve their processes and the...
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Relationship, Operations, Services
There is a lot going on right now in the release of information arena. MRO really does a great job...
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Relationship, Services
MRO has a variety of contacts for us. We have a site supervisor. We have a regional manager that we...
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Relationship, Operations
The firm understands the business of health information management, and I think MRO brings forward...
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Relationship, Services
So far, the support that we have gotten from the firm is very good. As far as the integration to our...
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Relationship, Operations, Value
MRO provides very in-depth training for our team. They are very hands on, and I love that. If...
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Relationship, Services
MRO goes above and beyond. They are very willing to have that call set up or send that email just...
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Relationship, Services
MRO is very collaborative. Everything they work on, they work on as a partnership with the...
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Relationship, Services
MRO does well with communication. We have routine meetings with the firm, and they show us...
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Loyalty, Relationship, Operations
We are undertaking an initiative to centralize services. This is an example of the firm's...
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Relationship, Operations, Services
My needs are just always met with MRO. They take my suggestions, even when it comes to staffing. If...
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Relationship
Through the years after we went live with MRO, additional facilities within corporate went to MRO...
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Relationship, Services
We have worked with some pretty high-level people at MRO. We have been really happy with MRO. They...
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Operations
MRO could improve the training of their staff initially. They do have a pretty good training...
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Operations, Services
MRO really did a good job in the implementation part. They knew what they were doing and had all the...
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Relationship, Operations
We have had to go through a trial and error process to find the best people for contractors that we...
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Relationship, Operations
Right now, we are in a really good place with MRO, and our experience with them has been mostly...
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Relationship
The firm exceeds expectations in terms of listening. They are very customer oriented when it comes...
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Relationship
A component that has exceeded expectations is we have an excellent relationship with our account...
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Loyalty, Relationship, Value
The firm has done even more over the past couple of years in terms of looking at other solutions...
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Relationship, Services
Generally, MRO is hitting the mark, but every once in a while, we have bumps in terms of staffing...
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Loyalty, Relationship
MRO is really ahead of the curve when it comes to providing any opportunities for them to do our...
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Relationship
For someone to be successful working with MRO, they definitely need to look into them and give them...
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Relationship
MRO’s staff members are very professional, personable, courteous, and knowledgeable. They get back...
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Services
We would like MRO to have more customizable reports and have the ability to develop some of our own...
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Relationship, Services
MRO’s knowledge exceeds other similar companies. They are very forward thinking and are looking at...
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Relationship, Operations
Our eight-year partnership with MRO has resulted in an effective process of releasing records for...
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Relationship, Services
We have partnered with MRO for over six years, and it has been a collaborative experience. MRO works...
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Relationship
I don't give high scores to many organizations. MRO is one of the few. I don’t feel like they are a...
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Relationship
We ran into some hiccups with one system. MRO didn't have the technology to actually perform a...
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Relationship, Operations
MRO does a phenomenal job with the quality of their staff. There is absolutely executive engagement....
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Relationship, Services
What I like the best about this service is patients can go online and request the records...
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Services
The only area I think I have struggled with in this service is the business office portal access....
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Relationship, Operations
I have been extremely happy with the partnership with MRO in our health information management...
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Relationship, Value
MRO cares about my statistics as much as I do. The firm is constantly trying to drive down labor...
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Relationship, Operations
MRO defines what a vendor relationship should look like in healthcare. They are true partners in...
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Relationship
MRO is a very good company, and they have a lot of good communication. Their management team stays...
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Relationship
MRO has very pleasant people to work with. Firms may or may not be that way, and it makes that...
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Relationship, Services
With MRO, no one is perfect. There is always some small room for improvement. There are some...
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Relationship, Services
In order for MRO to improve, I would like to be part of any technology advances that MRO has with...
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Loyalty, Value
Even though we have had glitches with MRO, nothing has ever made us think of going away from MRO,...
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Operations
MRO has something called FHIR, which is software we can implement within our system, and when we...
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Loyalty, Relationship, Services
When we reach out to MRO for possible enhancements or capabilities that we feel would be best suited...
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Relationship, Operations
The MRO team did some data entry, and there was a lot of reeducation or education that needed to be...
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Relationship, Operations
MRO shares a lot with us. Their team members who do the audits or the risk adjustments are very...
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Relationship, Services
I don't give these high ratings thoughtlessly. We really are that thrilled with MRO relationally,...
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Relationship
If I didn't have MRO, my department would be probably three times what it is. We have used them a...
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Relationship
MRO has consistently met all of our expectations. We know them, and we deal with them very well. I...
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Relationship
It is hard for me to be critical with MRO at this point because they had some staff transition, and...
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Operations
The one thing that is confusing to the public about our engagement with MRO is that when they are...
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Loyalty, Relationship
MRO is the best to work with. We had a change in our staff, and they have been so accommodating in...
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Relationship
The timeliness of MRO’s releases is amazing, and they have a great support staff. They also do...
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Loyalty, Relationship
Things have been very good. We have a good relationship, so hopefully things will stay the same, and...
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Relationship
We do get requesters who will complain that MRO is not responsive to them. I don't know how accurate...
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Relationship
MRO has been great. They have been responsive any time we have needed to reach out about anything,...
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Relationship
MRO has been awesome to deal with, and our representative has been really phenomenal. They keep us...
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Relationship
We work very well with MRO when we have issues with specific third-party vendors who try to bully us...
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Loyalty, Relationship
We are leaving MRO because of our higher-ups' decision. They said it wasn't easy to open up a...
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Loyalty, Services
Trying to follow the release timeline on the MRO platform is unclear. It is messy, and we have to...
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Relationship
On-site leadership from MRO is great, and communication is excellent. We can go all the way to the...
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Services
MRO was timely in getting work done, but the firm we moved to is a little better. What I would like...
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Relationship
I had no unexpected charges at all with MRO. Also, the people we worked with were very knowledgeable...
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