MRO Release of Information Commentary
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Jaren Day
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KLAS Research Director - Jaren Day
 
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Director

Relationship, Operations

MRO is more like a partner than a vendor. They exceed our expectations through constant...

Jun 2025
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Director

Loyalty

We are getting ready to switch over a hospital we recently acquired to MRO. Acquired hospitals...

Jun 2025
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Director

Relationship, Operations

I really like MRO. The most recent thing around MRO’s strategic ability was when the healthcare...

Jun 2025
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Director

Operations, Services

The integration in the solution works seamlessly. We don't have any problems that I can think of...

Jun 2025
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Director

Operations, Services

MRO’s system and the reporting on that system are very helpful. I can see exactly what is happening...

Jun 2025
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Director

Operations, Services

One of the main things we might expect from a release of information firm is that there is a...

Jun 2025
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Director

Services

There was a bit of turnover with the staff from MRO after COVID-19. The turnover is better than it...

Jun 2025
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Director

Services

The staff members from MRO are pleasant and always here for releases. The people we work with handle...

Jun 2025
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Director

Operations

The number of times that I have had to call MRO for inappropriate disclosures has been incredibly...

Jun 2025
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Director

Relationship, Operations

There are rarely any issues with the request-submission and record-retrieval portal from MRO. The...

Jun 2025
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Manager

Relationship

The MRO team members serving our organization are technically and relationally skilled beyond...

Jun 2025
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Manager

Value

MRO has technology to use where our systems can talk, but it costs extra, and that isn't necessarily...

May 2025
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Manager

Relationship

MRO communicates well with us when there is an issue or something comes up, so they keep us...

May 2025
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Manager

Relationship

We have a really good business relationship with MRO. We can ask them anything, and we usually get...

Apr 2025
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Manager

Loyalty, Relationship

Over the years, our relationship with MRO has continued to strengthen. I don't feel like MRO is...

Apr 2025
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Manager

Relationship, Operations

Turnover has been a bit of a challenge. Sometimes new names are thrown in, and I just want someone...

Apr 2025
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Manager

Relationship

We meet regularly with MRO, so they pretty much get an earful all the time about things to improve....

Apr 2025
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Manager

Services

MRO's system works pretty seamlessly with our EMR, and we have had a lot of positive things, but...

Apr 2025
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Manager

Relationship, Services

Working with MRO has been good. In the beginning, we had to learn and navigate the system, and now...

Apr 2025
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Director

Relationship

MRO stays pretty on top of everything for interoperability. They stay in the know and give us the...

Apr 2025
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Director

Relationship

MRO executes all of our needs right away. They check in all the time and make sure they are always...

Apr 2025
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Director

Services

Even with all the communication and transparency we receive from MRO, the thing they could improve...

Apr 2025
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Director

Loyalty, Services

I have not had any issues with the quality of MRO’s staff. The account manager is wonderful. That...

Apr 2025
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Director

Relationship, Operations, Services

An example of MRO exceeding our expectations was that there were recently federal regulations about...

Apr 2025
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Director

Relationship, Operations

MRO is very transparent about turnaround times. They have dashboards. They let us know, and they...

Apr 2025
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Director

Relationship, Services

MRO does an excellent job most of the time with the request submission and record retrieval portal....

Mar 2025
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Director

Loyalty, Relationship

MRO continues to respond in a timely manner and with appropriate solutions to any need we bring...

Mar 2025
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Director

Loyalty, Relationship

I appreciate and value the continued partnership with MRO as part of our overall release of...

Mar 2025
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Director

Operations, Services

I would like to see a faster implementation of solutions. There are some other ROI vendors out there...

Mar 2025
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Director

Relationship, Services

MRO is forward-thinking. They are looking at how they can continue to create more technology that...

Mar 2025
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VP/Other Executive

Loyalty, Operations, Services

Our main problem with MRO comes from all the different applications we are using today. Hopefully...

Mar 2025
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VP/Other Executive

Operations, Value

MRO charges us for everything. I have never seen them say they aren't going to charge us for...

Mar 2025
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VP/Other Executive

Relationship, Value

We are a complicated operation, and there is nothing simple about all of the applications we have...

Mar 2025
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VP/Other Executive

Relationship

There has been turnover, and we aren't completely pleased with some of the MRO management team....

Mar 2025
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VP/Other Executive

Operations

The advice I would give to someone considering going with MRO is that they should have MRO really...

Mar 2025
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VP/Other Executive

Relationship, Operations, Services

We have no issues with MRO’s portals. They function fine. Also, there were no problems with...

Mar 2025
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Manager

Loyalty, Services

MRO has a portal for their third-party requesters. We will receive an email notification that the...

Mar 2025
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Manager

Loyalty, Value

MRO has an automated retrieval tool for payer reviews for risk adjustment and for HEDIS too, but...

Mar 2025
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Manager

Services

MRO's system is integrated directly into our EHR. As work gets logged for processing the request...

Mar 2025
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Manager

Relationship

We have such a strong working relationship with MRO, and we have had a pretty budget-neutral...

Mar 2025
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Manager

Relationship

I can easily say that MRO exceeds expectations; we have been through a lot of challenges. Our state...

Mar 2025
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Manager

Loyalty

In terms of what the release of information industry will be like in the future, I think that there...

Mar 2025
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Manager

Relationship

Almost the whole team we work with from the firm has been with us for this whole time we have been a...

Mar 2025
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Manager

Relationship, Operations

A lot of the responsibility for compliance falls on MRO. We can tell them what our expectation is,...

Mar 2025
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VP/Other Executive

Loyalty, Relationship, Operations, Services

MRO has continued to deliver in their service, turnaround time, and quality of work. Their...

Mar 2025
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Director

Relationship, Services

The integration of MRO's service is pretty good. It took a little to get used to, but it is good...

Feb 2025
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Director

Relationship

The MRO consultants have been very good and pretty much on top of everything. They bill our...

Feb 2025
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Director

Relationship

MRO’s staff and the firm's management are very professional, approachable people, and they...

Feb 2025
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Manager

Operations, Value

When I initially started working with MRO, there was a big quality problem at our facility. I wanted...

Feb 2025
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Manager

Services, Value

MRO has a high level of accuracy based on quality auditing and compliance checking. Also, the firm...

Feb 2025
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Manager

Relationship

I like that we have MRO people assigned to our account instead of having regional people because...

Feb 2025
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Manager

Relationship

MRO doesn't handle everything, and there are some ins and outs to the types of requests that they...

Feb 2025
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Manager

Relationship, Services

I get no feedback or complaints about the MRO portal. It is seamless, and I like the way that the...

Feb 2025
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Director

Relationship

MRO is a great company to work with. They are easy to communicate with and are always available....

Feb 2025
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Manager

Relationship

The firm is excellent, and doing business with them is great.

Feb 2025
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Director

Relationship, Operations

I feel like MRO continues to leverage technology to continually improve their processes and the...

Jan 2025
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Director

Relationship, Operations, Services

There is a lot going on right now in the release of information arena. MRO really does a great job...

Jan 2025
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Director

Relationship, Services

MRO has a variety of contacts for us. We have a site supervisor. We have a regional manager that we...

Jan 2025
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Director

Relationship, Operations

The firm understands the business of health information management, and I think MRO brings forward...

Jan 2025
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Manager

Relationship, Services

So far, the support that we have gotten from the firm is very good. As far as the integration to our...

Jan 2025
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Manager

Relationship, Operations, Value

MRO provides very in-depth training for our team. They are very hands on, and I love that. If...

Jan 2025
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Manager

Relationship, Services

MRO goes above and beyond. They are very willing to have that call set up or send that email just...

Jan 2025
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Director

Relationship, Services

MRO is very collaborative. Everything they work on, they work on as a partnership with the...

Jan 2025
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Director

Relationship, Services

MRO does well with communication. We have routine meetings with the firm, and they show us...

Jan 2025
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Director

Loyalty, Relationship, Operations

We are undertaking an initiative to centralize services. This is an example of the firm's...

Jan 2025
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Director

Relationship, Operations, Services

My needs are just always met with MRO. They take my suggestions, even when it comes to staffing. If...

Jan 2025
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Director

Relationship

Through the years after we went live with MRO, additional facilities within corporate went to MRO...

Jan 2025
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Manager

Relationship, Services

We have worked with some pretty high-level people at MRO. We have been really happy with MRO. They...

Jan 2025
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Manager

Operations

MRO could improve the training of their staff initially. They do have a pretty good training...

Jan 2025
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Manager

Operations, Services

MRO really did a good job in the implementation part. They knew what they were doing and had all the...

Jan 2025
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Manager

Relationship, Operations

We have had to go through a trial and error process to find the best people for contractors that we...

Dec 2024
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Manager

Relationship, Operations

Right now, we are in a really good place with MRO, and our experience with them has been mostly...

Dec 2024
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Director

Relationship

The firm exceeds expectations in terms of listening. They are very customer oriented when it comes...

Nov 2024
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Director

Relationship

A component that has exceeded expectations is we have an excellent relationship with our account...

Nov 2024
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Director

Loyalty, Relationship, Value

The firm has done even more over the past couple of years in terms of looking at other solutions...

Nov 2024
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Director

Relationship, Services

Generally, MRO is hitting the mark, but every once in a while, we have bumps in terms of staffing...

Nov 2024
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Director

Loyalty, Relationship

MRO is really ahead of the curve when it comes to providing any opportunities for them to do our...

Oct 2024
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Director

Relationship

For someone to be successful working with MRO, they definitely need to look into them and give them...

Oct 2024
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Director

Relationship

MRO’s staff members are very professional, personable, courteous, and knowledgeable. They get back...

Oct 2024
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Director

Services

We would like MRO to have more customizable reports and have the ability to develop some of our own...

Sep 2024
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Director

Relationship, Services

MRO’s knowledge exceeds other similar companies. They are very forward thinking and are looking at...

Sep 2024
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Director

Relationship, Operations

Our eight-year partnership with MRO has resulted in an effective process of releasing records for...

Sep 2024
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Manager

Relationship, Services

We have partnered with MRO for over six years, and it has been a collaborative experience. MRO works...

Sep 2024
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VP/Other Executive

Relationship

I don't give high scores to many organizations. MRO is one of the few. I don’t feel like they are a...

Sep 2024
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VP/Other Executive

Relationship

We ran into some hiccups with one system. MRO didn't have the technology to actually perform a...

Sep 2024
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VP/Other Executive

Relationship, Operations

MRO does a phenomenal job with the quality of their staff. There is absolutely executive engagement....

Sep 2024
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Director

Relationship, Services

What I like the best about this service is patients can go online and request the records...

Sep 2024
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Director

Services

The only area I think I have struggled with in this service is the business office portal access....

Sep 2024
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Director

Relationship, Operations

I have been extremely happy with the partnership with MRO in our health information management...

Sep 2024
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Director

Relationship, Value

MRO cares about my statistics as much as I do. The firm is constantly trying to drive down labor...

Sep 2024
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(0)
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Director

Relationship, Operations

MRO defines what a vendor relationship should look like in healthcare. They are true partners in...

Aug 2024
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Manager

Relationship

MRO is a very good company, and they have a lot of good communication. Their management team stays...

Aug 2024
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Manager

Relationship

MRO has very pleasant people to work with. Firms may or may not be that way, and it makes that...

Aug 2024
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Manager

Relationship, Services

With MRO, no one is perfect. There is always some small room for improvement. There are some...

Aug 2024
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Manager

Relationship, Services

In order for MRO to improve, I would like to be part of any technology advances that MRO has with...

Aug 2024
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Manager

Loyalty, Value

Even though we have had glitches with MRO, nothing has ever made us think of going away from MRO,...

Aug 2024
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Manager

Operations

MRO has something called FHIR, which is software we can implement within our system, and when we...

Aug 2024
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Manager

Loyalty, Relationship, Services

When we reach out to MRO for possible enhancements or capabilities that we feel would be best suited...

Aug 2024
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Manager

Relationship, Operations

The MRO team did some data entry, and there was a lot of reeducation or education that needed to be...

Aug 2024
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Manager

Relationship, Operations

MRO shares a lot with us. Their team members who do the audits or the risk adjustments are very...

Aug 2024
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Manager

Relationship, Services

I don't give these high ratings thoughtlessly. We really are that thrilled with MRO relationally,...

Aug 2024
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Manager

Relationship

If I didn't have MRO, my department would be probably three times what it is. We have used them a...

Aug 2024
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Manager

Relationship

MRO has consistently met all of our expectations. We know them, and we deal with them very well. I...

Aug 2024
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Manager

Relationship

It is hard for me to be critical with MRO at this point because they had some staff transition, and...

Aug 2024
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Manager

Operations

The one thing that is confusing to the public about our engagement with MRO is that when they are...

Aug 2024
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Director

Loyalty, Relationship

MRO is the best to work with. We had a change in our staff, and they have been so accommodating in...

Jul 2024
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Director

Relationship

The timeliness of MRO’s releases is amazing, and they have a great support staff. They also do...

Jul 2024
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Director

Loyalty, Relationship

Things have been very good. We have a good relationship, so hopefully things will stay the same, and...

Jul 2024
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Director

Relationship

We do get requesters who will complain that MRO is not responsive to them. I don't know how accurate...

Jul 2024
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Manager

Relationship

MRO has been great. They have been responsive any time we have needed to reach out about anything,...

Jul 2024
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Manager

Relationship

MRO has been awesome to deal with, and our representative has been really phenomenal. They keep us...

Jul 2024
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Manager

Relationship

We work very well with MRO when we have issues with specific third-party vendors who try to bully us...

Jul 2024
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Director

Loyalty, Relationship

We are leaving MRO because of our higher-ups' decision. They said it wasn't easy to open up a...

Jul 2024
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Director

Loyalty, Services

Trying to follow the release timeline on the MRO platform is unclear. It is messy, and we have to...

Jul 2024
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Director

Relationship

On-site leadership from MRO is great, and communication is excellent. We can go all the way to the...

Jul 2024
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Director

Services

MRO was timely in getting work done, but the firm we moved to is a little better. What I would like...

Jul 2024
||
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Director

Relationship

I had no unexpected charges at all with MRO. Also, the people we worked with were very knowledgeable...

Jul 2024
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