MRO Release of Information
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Justin Porter
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User Commentary

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Director

People and Knowledge

I use MRO as a release of information resource every time I have a question. They are very helpful....

Nov 2022
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Director

ROI and Cost

Before the upgrade, everything had to be entered by hand and scanned. When COVID-19 hit, a lot of...

Nov 2022
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Director

Relationship

Overall, I have been very satisfied with MRO. MRO has great customer service. They have updated...

Nov 2022
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Director

Tools and Methodology

MRO has released MROeLink, which links the MRO system to our EMR and matches up demographics. We can...

Nov 2022
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Manager

People and Knowledge

For a while, we weren’t doing so well with MRO. It really took us a long time to get things turned...

Nov 2022
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Manager

Future Outlook

The firm’s accuracy has been getting better. We have had some pockets of things fall by the wayside,...

Nov 2022
||
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Manager

ROI and Cost

MRO was adding costs that we weren't expecting. But we have been getting better about getting things...

Nov 2022
||
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Manager

Future Outlook

MRO doesn’t consistently exceed our expectations. But we are getting there. We are trending in the...

Nov 2022
||
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Director

Relationship

We meet with MRO on a regular basis, and they review the turnaround times for our facilities. The...

Oct 2022
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Director

Relationship

MRO is truly the epitome of partnership. We don't feel like they going to charge us for everything...

Oct 2022
||
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Director

Relationship

Right now, there is nothing about MRO that I would change. The way we work with them and everything...

Oct 2022
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Manager

People and Knowledge

We have an account supervisor from MRO, and we can reach out to that person when we have questions....

Oct 2022
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Director

People and Knowledge

We have a good support team. I don’t generally have any issues, but to say that MRO exceeds...

Sep 2022
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Director

Lessons Learned

Out of the many requests that occur, we have had a couple of incidents where wrong information was...

Aug 2022
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Director

Tools and Methodology

MRO has definitely started to understand where to connect organizations with payers, get information...

Aug 2022
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Director

People and Knowledge

MRO has some opportunity for improvement with some of their staffing and making sure there are...

Aug 2022
||
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Director

ROI and Cost

Overall, MRO has exceeded our expectations. They have done a really good job over the past year with...

Aug 2022
||
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Director

Relationship

We have constant communication with MRO, from our account representative all the way up to the...

Aug 2022
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Director

Project Results

Our relationship with MRO has not changed over the years; it has remained consistently excellent....

Aug 2022
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Director

Tools and Methodology

MRO’s software is powerful. The way they use it to send out records themselves is powerful. The...

Aug 2022
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Director

People and Knowledge

Our biggest third parties are law firms and payers. If there is an issue with an attorney, MRO...

Aug 2022
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Director

Tools and Methodology

MRO is timely. If something isn't working right, our teams come together to try to figure it out. We...

Aug 2022
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Director

People and Knowledge

The technology arm of MRO is not as fast as their operational side. There have been a couple of...

Aug 2022
||
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Director

ROI and Cost

One of the things I like the most about MRO is how transparent they are with everything. Their fee...

Aug 2022
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Director

Relationship

MRO is a great company to work with, and we feel like true partners with them. We don't look at them...

Aug 2022
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Director

Project Results

I like MRO's release of information services. They take us out of the collections process.

Aug 2022
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Director

Tools and Methodology

MRO communicates on our behalf with the payers, and that has been an issue because there has been...

Aug 2022
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Manager

Project Results

Sometimes the firm’s timeliness is not great when getting back to us on problems with IT issues,...

Aug 2022
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Manager

Tools and Methodology

The good thing about working with MRO's program is that when we release from other systems,...

Aug 2022
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Manager

ROI and Cost

We receive our money’s worth with MRO because of the quality of the product, how it works to keep...

Aug 2022
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Manager

People and Knowledge

We have had such issues with the IT side of MRO's services, but we do have regular meetings with our...

Aug 2022
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Director

Tools and Methodology

We have had some challenges with third parties not understanding MRO’s process. Sometimes the third...

Jul 2022
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Director

Tools and Methodology

I am happy with MRO's staff now, but we have had some challenges and staffing issues previously. We...

Jul 2022
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Director

Tools and Methodology

We have release of information functionality on our website. We have a link for the release of...

Jul 2022
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Director

Project Results

The biggest benefit from MRO is that my operations staff’s productivity is not impacted by having to...

Jul 2022
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Director

Lessons Learned

If I were talking to a peer about MRO, I would tell them that MRO did take into consideration the...

Jul 2022
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Manager

People and Knowledge

I am not sure what MRO’s turnover is in terms of the staff members who answer phones and direct...

Jul 2022
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Manager

Relationship

MRO strives to be a little more advanced on the technological side, and that is a plus. In the ROI...

Jul 2022
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Manager

Project Results

Every state has a turnaround time for the release of information. Our turnaround time is 30 days. If...

Jul 2022
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Manager

ROI and Cost

MRO is not the kind of company that charges for every little thing. If we do find something that is...

Jul 2022
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Director

Relationship

I can’t think of anything negative about MRO because they are just on top of things. If the firm has...

Jul 2022
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Director

Relationship

I love MRO. They are fantastic. I work with the firm very closely. I like the firm's customer...

Jul 2022
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Director

Tools and Methodology

I am so impressed with MRO’s level of ownership and partnership with our organization. MRO handles...

Jul 2022
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Director

Relationship

Whenever we need leadership involvement from MRO, it is there. But I don't ever need to go above the...

Jul 2022
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(0)
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Director

People and Knowledge

MRO treats us like partners; we are there for them, and they are there for us. Releasing information...

Jul 2022
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Director

People and Knowledge

I have a wonderful on-site MRO tech that provides support locally. The firm is extremely responsive,...

Jul 2022
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Director

Tools and Methodology

MRO is working on some technology that will allow customers to manage their requests completely...

Jul 2022
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Director

Relationship

A year ago, we were dealing with a lot of staffing shortages, and the firm was struggling to fill...

Jul 2022
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Director

Relationship

The firm makes us feel like a key partner for them, and they meet with us every two weeks. MRO is...

Jul 2022
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Director

Tools and Methodology

MRO listens to their clients, and they value that feedback. The firm is open to suggestions around...

Jul 2022
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Director

Relationship

MRO is very open to any changes in processes I am faced with across the system or within the...

Jul 2022
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Director

ROI and Cost

The charges from MRO are fair. The firm is always very willing to work with us. Sometimes I will ask...

Jul 2022
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Director

Project Results

I would like the turnaround time to improve across the board, but that is just a sign of the times....

Jul 2022
||
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Director

People and Knowledge

The leadership at MRO is excellent with communication. One person in particular works very closely...

Jul 2022
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Director

Relationship

MRO does our requests in a timely manner, and there are very few if any errors. Their errors are...

Jul 2022
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Director

Relationship

At one point, we had an issue where something did not line up with what we expected, so we felt...

Jun 2022
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Director

Project Results

I don’t have any complaints about MRO's turnaround time. I am sure it could be faster, but it is...

Jun 2022
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Director

People and Knowledge

The people that are doing the actual work at MRO are good. But MRO has turnover, and because of the...

Jun 2022
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Director

Relationship

I have used MRO's services for multiple aspects of my job, and I haven't had any issues. MRO's...

Jun 2022
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Manager

Other Observations

The firm isn't perfect, but they are pretty close. They have had some breaches. If the firm didn't...

May 2022
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Manager

People and Knowledge

We have a touch-base meeting for MRO Corp to show us turnaround times and where things are for the...

May 2022
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Manager

People and Knowledge

MRO Corp is having extreme trouble with hiring good people, like everyone is. In the past, I wasn't...

May 2022
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Manager

People and Knowledge

Overall, I have a lot of confidence in MRO Corp. They are really on top of things in their field,...

May 2022
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Manager

Future Outlook

We had a negative experience with MRO Corp a while ago. We met with them and gave them things to do,...

May 2022
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Manager

Other Observations

There are issues with the work sometimes. We got slammed with audits, and now the turnaround time is...

May 2022
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Manager

People and Knowledge

MRO Corp does a lot of Webex meetings for educational things, and I truly appreciate those meetings....

May 2022
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Manager

People and Knowledge

We get a lot of support at the executive level. The executives are very responsive, and we all get...

May 2022
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Analyst/Coordinator

People and Knowledge

I don't know whether MRO Corp exceeds my expectations. I am not talking to them, and they are not...

May 2022
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Manager

People and Knowledge

Sometimes, the firm’s customer service is not the best. I am taking off points for that. There could...

May 2022
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Manager

Tools and Methodology

The firm’s technology is really great. Their technology is their strength. We receive a lot of...

May 2022
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Director

Relationship

MRO Corp has improved. They had a big growth spurt, and we went through a rough patch. Things have...

May 2022
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Director

Project Results

I think some of the firm’s processes are unnecessary, but MRO Corp feels those processes are...

May 2022
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Director

ROI and Cost

I wouldn’t choose to work with MRO Corp again. I don't know that they have the best customer...

May 2022
||
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Director

Relationship

Our representative from MRO Corp works with us, and I don't have to worry about anything. That...

May 2022
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Director

Lessons Learned

If an organization doesn't have staff that can provide these services, there are other companies I...

May 2022
||
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Manager

Tools and Methodology

MRO Corp could select staff to handle service-specific hospitals. Having a call center that is...

May 2022
||
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Manager

Relationship

MRO Corp has exceeded expectations in certain situations when they have assisted us. In urgent...

May 2022
||
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Analyst/Coordinator

Project Results

Other facilities that are using this service just put a request in, and the records are released for...

May 2022
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Manager

People and Knowledge

I believe that the people at MRO Corp are experts within the release of information segment. That is...

May 2022
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VP/Other Executive

Tools and Methodology

MRO's technology is very nice for tracking what has been released. We can see everything that has...

May 2022
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Manager

Tools and Methodology

MRO Corp does a good job of addressing regulatory issues and supporting their clients with...

May 2022
||
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Manager

People and Knowledge

MRO Corp has a great escalation process. They make sure that their team members are visible. That...

May 2022
||
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Manager

Project Results

The firm has really tried to partner with us and to do things that make sense for our organization...

May 2022
||
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Director

Project Results

When I think of third-party requesters, I think of HEDIS and risk adjustments. MRO has been able to...

May 2022
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Director

People and Knowledge

Everyone I have reached out to from the firm has always gotten back to me in a timely manner.

May 2022
||
(0)
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Director

Project Results

The way MRO does their contracts is complex, and buying from them feels like buying a timeshare with...

May 2022
||
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Director

People and Knowledge

MRO stands out because of all the education that they provide, even to people other than their...

May 2022
||
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Director

Other Observations

My only issue with MRO is that they are independently owned, and I am not sure what their succession...

May 2022
||
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Director

Project Results

The reason we went with MRO Corp was that the load would be shared and wouldn't be 100% with us. We...

May 2022
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Director

Relationship

MRO Corp’s communication has gone above and beyond. We have been a very fast-growing network, and...

May 2022
||
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Director

People and Knowledge

I had a bad experience with an MRO representative. One person dragged down the experience. All the...

May 2022
||
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Director

Tools and Methodology

MRO seems to have a strategic plan, and they are partnering with new companies and offering things...

May 2022
||
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Director

Relationship

With MRO, I definitely have access to all levels of the organization. I have been able to talk to...

May 2022
||
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Director

Tools and Methodology

Strategically, MRO is way ahead of the curve. For example, when they knew that Internet Explorer was...

May 2022
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Director

Tools and Methodology

MRO offers some really positive features with our EMR. The interface with our EMR leads to enormous...

May 2022
||
(0)
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Director

Tools and Methodology

MRO is involved with the proposed changes to HIPAA's privacy rule, and the firm has been advocating...

May 2022
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Manager

Relationship

The communication could be better. Sometimes the individual who receives the updated information...

May 2022
||
(0)
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Manager

Tools and Methodology

MRO Corp stays on top of things, and they steadily send us notifications about where they are in the...

May 2022
||
(0)
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Manager

Relationship

When it comes to our partnership, MRO Corp is always there for us. If we need something, the firm...

May 2022
||
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Manager

Relationship

MRO Corp is a dependable company; they are client focused. They are mindful of our needs and...

May 2022
||
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Director

Tools and Methodology

MRO Corp is pretty consistent, but once in a while, we have a longer turnaround time. Turnaround...

May 2022
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Director

Tools and Methodology

MRO Corp’s turnaround times are very good. The firm has done quality checks, and we have had hardly...

May 2022
||
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Director

Relationship

Our relationship with the firm has been very positive and fruitful. There was a transition to...

May 2022
||
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Director

Tools and Methodology

The firm consistently keeps their requests within our goal. Also, the firm helped us have a good...

May 2022
||
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Director

ROI and Cost

The firm gives us regular invoices, but those are the only invoices that I receive from them. The...

May 2022
||
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Director

People and Knowledge

The firm has hired some additional people, and they have added to the firm's expertise, so that has...

May 2022
||
(0)
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Manager

Tools and Methodology

MRO Corp assists us with the release of information. We use the firm's secure website to input the...

May 2022
||
(0)
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Director

Tools and Methodology

MRO Corp always has their eyes open to what is going on in the healthcare field and the ways that...

May 2022
||
(0)
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Director

Tools and Methodology

MRO Corp has a new service called MRO eXpress, which I am in love with. I have an old EHR without a...

May 2022
||
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Director

Relationship

MRO Corp has always been great to work with. We struggled when there were a lot of restrictions due...

May 2022
||
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Director

Project Results

MRO Corp uses OCR technology to scan the tops of every page to make sure that the page corresponds...

May 2022
||
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VP/Other Executive

People and Knowledge

We initially had a bit of trouble with the firm. That was years ago, but after we worked together...

May 2022
||
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Director

Project Results

We expanded our use, so now MRO Corp performs release of information services for our system. Using...

May 2022
||
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VP/Other Executive

Tools and Methodology

We have created technology so that we can do back-and-forth interfaces, and MRO Corp has helped us...

May 2022
||
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Director

Relationship

The firm didn't send a complete record and initially denied it. We then had to try to fix the issue,...

May 2022
||
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Director

ROI and Cost

The firm avoids charging for every little thing. I would recommend that others looking to work with...

May 2022
||
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Director

Relationship

The firm is very good at making sure their clients are at the forefront with technology and the...

Mar 2022
||
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Director

Relationship

The firm is very customer-service oriented. The firm has done an excellent job, and they have...

Mar 2022
||
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Director

Other Observations

The firm has had some staffing retention concerns recently. I think that issue happens to all firms...

Mar 2022
||
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Director

Relationship

Previously, we worked with another company, and they sold their release of information business to...

Jan 2022
||
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Director

Tools and Methodology

The firm's accuracy and quality are great. We haven’t had any issues or inappropriate releases. We...

Jan 2022
||
(0)
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Director

Project Results

MRO Corp took on a huge chunk of work during the middle of a trying time. We did have some bumps in...

Dec 2021
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Manager

Tools and Methodology

MRO Corp has definitely put effort into changing some processes to make things run more smoothly for...

Dec 2021
||
(0)
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Manager

ROI and Cost

MRO Corp doesn't seem to be nickel-and-diming anyone or charging for every little thing. They seem...

Dec 2021
||
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Manager

Project Results

Based on the last couple of months, I would say that MRO Corp does consistently exceed expectations....

Dec 2021
||
(0)
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Manager

Other Observations

The strength of partnership has definitely improved from what it was, but I am still waiting to see...

Dec 2021
||
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