MRO Release of Information Commentary

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We have a very good partnership with MRO. And we really don't encounter a lot of problems. The...

With our partnership, MRO provides education, guidance, assurance, navigation of tricky topics, and...

I have a really good relationship with MRO. They’re always quick to help me and attend to my needs...

MRO is maybe part of our long-term plans. We want to bring everything in-house one day, but for...

We get a percentage of what MRO makes from us, but a lot of people break even, or they pay the firm....

I compare MRO to my previous firms. They have been within a week's turnaround time consistently. My...

The MRO portal is used quite frequently by our third parties, and that is great. That way, we can...

Technology and reporting are a big deal for people in my position. When we talk with different...

MRO is a well-rounded partner for health information management, especially for directors and...

MRO routinely meets with us at the leadership level about our current state and some of the...

MRO needs to find a way to prevent or reduce turnover with their on-site staff. It isn't really a...

The challenge with a lot of places right now is that sometimes the turnover is a little confusing....

We have a pretty good setup with MRO. Even with one of their new tools, we were able to try it to...

MRO is always open to feedback, so it is nice that even if we know something is not currently...

One thing I like about MRO is that they are not stagnant. They don't just get the product working...

We don't do record retrievals. I like the request submission tool, but I don't like that when we...

The only area of concern I have right now with MRO is the turnover in their management team. They...

I don’t see problems with the frontline staff at MRO. They have been very accommodating, especially...

MRO's services were more expensive in our legacy environment because that environment was very...

We are a complex health system, and MRO has come in, handled things complexity, and kept us in...

MRO keeps us compliant. They never fall out of compliance. I would say they exceed expectations. In...

Right now, MRO's system is integrated within our EHR at the sites that are live, and MRO is still...

I think MRO could do a little better at telling us what things can be updated. They do tell us...

I would tell others working with MRO to make sure that they follow up on their tickets and make sure...

We have had some technical issues with things not working across the board to send records over....

I believe that MRO is a good investment at this point in time. But I know we are looking at what...

There were a lot of restrictions on what could be charged and how the charging structure was set up....

Our area put some laws in place recently that have really put a strain on our organization...

We have had other vendors over the years, and they were much more hands-off with the customer...

We have an account manager assigned to us, along with others who oversee our local team. They are...

The account management could be better because, with everything that has happened, we haven't gotten...

I don't think we outlined strict deliverables or what the outcomes were in the beginning. For the...

MRO saves us time and money by being our firm because of the amount of work. We don't really have...

There haven't been very many, but we have had some missed deadlines. At some point, we have had just...

Our expectations would be for MRO to meet deadlines on record requests that come in with deadlines...

The operational team at MRO is always available and timely in their responses. We have been with MRO...

We are working through a certain integration and some changes. At this point, I do not know what our...

We like the reporting features in MRO's system, and if we cannot find a report that we need for our...

MRO has adjusted their workflows in whatever ways we have required. They have handled items outside...

The only real submission issue we have is that some of the payers MRO submits records to do not have...

MRO is exceeding our expectations with the people on our team, including the account managers and...

We have an extremely high volume, and we are very rigid and conservative, so MRO has exceeded our...

There are some limitations in the interoperability with the way the specifics about a release are...

MRO’s top strengths in terms of managing the service are the reporting functionality, in terms of...

This may be considered silly, but because we have a high volume of requests for information, that...

MRO is able to provide quick turnaround for any requests that they receive on our behalf, and they...

MRO is very well-known in the industry, and I think that they stay abreast of regulations related to...

We recently went live with MRO's services, but I'm certainly seeing some issues. We still have some...

MRO can improve from a technology standpoint and have more flexibility with their system. They have...

MRO did most of the lift for the implementation. They are very good about outlining exactly what...

We have a lot of payers that have requested to come onto our payer platform via another vendor, but...

MRO is working really well between the payers, and the firm helps with how we receive requests and...

MRO has very streamlined processes. When we went through the implementation with MRO, it was the...

The training for MRO was very effective; they laid out how things work, but everything is so...

MRO has a good solution. One of the reasons that we picked MRO is that the solution feeds...

The staff members who are actually doing the work for MRO do a good job of providing quality results...

MRO has good staff members who are well trained. The firm is also open to training people, so we...

With MRO, there isn't an option for physician offices to request electronically, so they still have...

MRO is a great company, including their support with their products if anything goes wrong. MRO's...

I have worked with the MRO staff members who are assigned to our account for quite some time, and...

MRO is always thinking ahead. They propose their solutions in a manner that is easy to understand....

The record-retrieval portal never has issues. If I get a disgruntled requester, which is rare, the...

MRO is very good. Nobody is perfect, but their ability to meet our needs and how we send things and...

MRO always works with us if we want enhancements or improvements. Or they let us know if they have...

When it comes to our data entry, there are a few people on the MRO team who make errors or are...

Sometimes there are technical issues, and sometimes a change has to go through a chain of command...

When it comes to MRO’s platform, the format, the way it is set up, and the way that we can put in...

MRO started an express feature a few years ago. It is an online process so that requesters, normally...

We use MRO’s software. They assist us however we need, and they update their software and keep us...

We are extremely satisfied with receiving our money's worth. We would not have been with MRO as long...

We do use automatic retrieval through MRO with certain request types. I would say it is working well...

MRO’s knowledge and abilities around the release of information are far more than what we know. That...

The technical support from MRO could certainly be better. When we identify technical challenges or...

MRO has a formula that is based on what they are building in their system, but that formula...

I like that we seem to have a great partnership and relationship with MRO’s client management team....

I believe that MRO has some upcoming things that they have developed that may help to address many...

MRO, like a lot of other organizations, has grown rapidly. Growth is challenging to navigate. I'm...

We would like our EHR to be our source of truth. That is a bit of a challenge at times due to some...

We have had to partner with MRO on some technological advances associated with some of the...

MRO has put in a quality-check portion at the beginning of the process so that if we miss anything,...

MRO has introduced some technology that has been helpful. We are in the electronic age, so the firm...

Sometimes when insurance companies ask for patient records, the name gets truncated because the...

MRO is very helpful. When we need them to do something quickly, they do it quickly. The...

From a release of information perspective, we want any firm that comes to have a service that is...

One of our big tangible outcomes from using MRO's solution is the ability for our patients to easily...

MRO has been more on top of some things than I ever would have been personally. If someone were...

MRO sometimes struggles with staff retention, and that has a downstream impact on their customers....

The firm has an efficient process for request submission. There is room for improvement with the...

MRO’s turnaround time is fantastic. We haven't had any issues with possibly wrong records being...

The request submission part of MRO's solution is amazing. It is so easy for the patients to go in...

MRO is very responsive to anything that we need. The portals work well. The software works well; we...

We sometimes have to wait a little longer for a report from MRO. One in particular has taken a...

I have worked with MRO for many years in different roles. They are very straightforward and honest....

MRO is part of our long-term plans for now. I say that only because we are looking at how we can...

It would be nice to have a little more flexibility with how MRO designs the system.

Sometimes MRO is a little slow to roll out technology that other vendors have. I would like to see...

If I weren't completely satisfied with MRO, I would be looking elsewhere. I just appreciate having...

We have a really good partnership with MRO. They are definitely open to hearing feedback from their...

MRO has been a partner with us for years, and their senior leaders are involved if needed. Overall,...

There was an area where the MRO team did not step up to complete something or was passive about it....

The firm sends the information on the patient's portal, so I'm highly satisfied with the request...

We have asked that MRO maintain a low turnaround time for patient-directed requests so that we can...

I have been very satisfied with our partnership with MRO. They have products that enable us to use...

MRO is responsive if we need something changed or done quickly. When we ask for things to be fixed...

Occasionally, there is an error, but MRO does quality checks for us and responds to things that need...

MRO works fine with our EHR. We are pretty satisfied with MRO. They are looking to the future and...

Most of the consultants at MRO do a good job. Maybe once in a while, we have some errors or things,...

MRO is pretty reasonable about what they charge us. We actually get funds back due to the shared...

MRO works in collaboration with us. They are constantly looking at innovation and improvements in...

I work with all levels of the MRO organization. I can reach out to any executive at any time. I get...

We had some invoice issues with a change that MRO initiated, and that put a big burden on our...

With our services, MRO does all the logging things in their platform, and we have an interface with...

If someone were looking to work with MRO, I would encourage them to use the firm because MRO is...

We get regular reports from MRO on how many outstanding accounts we have, and the firm exceeds my...

In every corner and every aspect, MRO does exactly what they are supposed to and more. The local...

MRO is doing very well. They have timely submissions, and they give us a recurring report on the...

Our experience with MRO has been good. I have had very few complaints. Everybody gets a few...

When we went from one EHR to another EHR, the implementation was not the best. Maybe no...

MRO replaced another company for us, and they are definitely superior. The biggest difference is...

The main thing I know about MRO’s strategic ability is that it works, and I don't get problems...

I can always call MRO if I have a problem. MRO gets things taken care of. That is all we can ask....

I really have no complaints, and if we do have a glitch, MRO is very quick to take care of it and...

The firm's staff comes in and does their job. They deliver every time. That is very attractive to...

I'm really satisfied with the firm's communication skills. They pretty much are on point with my...

MRO needs to make sure that their platform aligns with reducing turnaround time and increasing...

The integration and interoperability are based on our EMR capabilities. While MRO may be able to be...

MRO has exceeded our expectations with their communication and customization to our organization's...

A couple of times, I didn’t feel like the consultants from MRO were qualified enough, and they were...

Sometimes the request submission and record retrieval portal from MRO is slow.