MRO Release of Information Commentary

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We've been with MRO for many years. We have gotten very good service from them, and they're very...

We work through MRO’s system, and their system is easy to use. It does talk to Epic, so that helps...

We've gone through many changes over the years. We've grown. It is crazy to see how MRO has been...

MRO has done an extremely good job with our outcomes. They've talked about giving us more support...

MRO is just a great resource. We've been educated a lot by them. As new laws come out, they provide...

If I had to hire the staff that the firm has to support me, I wouldn't get approval for the staff...

We do more submissions than retrievals. Things get a little wonky sometimes. I believe MRO has some...

I am going to look at other release of information companies. We've been with MRO for a long time,...

The representative I dealt with for a number of years is no longer with the organization. I don't...

MRO's customer service is excellent. Our account management is extremely responsive, and they have...

MRO reduces overhead from a labor standpoint. It's a labor savings.

I would highly recommend MRO to other hospitals because of the level of staffing and the support...

We always get appropriate technical support from MRO if we ever have an issue, and they frequently...

I don't think we've implemented any new technology this year with MRO, but we've had a great year,...

Coordinating with the payers is the piece that MRO should continue to work on because it is such a...

MRO has access. They can log in and access our information. It's shared back and forth. That is...

We have really good working relationships with MRO’s whole management team. If I ever have any...

The patients absolutely love the request submission and record retrieval portal. We do too. We have...

We've been able to make some technology enhancements that have helped our integration between our...

I think that MRO's service is intuitive. I haven't had any concerns with it. I can manage and...

Overall, I would say that MRO meets my expectations. There are times when we have misses, but MRO is...

MRO could improve their turnaround time. They've had some backlogs. They've had some challenges with...

Every now and then, we get an error from MRO, but not very often.

MRO is responsive to us. They’ve decreased their turnaround time. They're very customer focused....

The portal is pretty good and user friendly. The firm customizes it. Additionally, the integration...

MRO has made some improvements in their reporting structure. They've also updated their patient...

We have a unique model with MRO. We still do a lot of our release of information in-house. MRO does...

From a reporting standpoint, it can be difficult for us to find things due to the firm's logic...

From a reporting standpoint, I expect to see more comprehensive, consistent, and accurate reporting...

MRO is listening more. They've done a lot of work in terms of trying to put more technical experts...

Our account manager from MRO really listens and leans in. They are very engaged and accessible. They...

I still think that MRO is one of the better firms in the market for the sheer reason that they...

We have a very strong partnership with the account manager at MRO. We usually send or receive a few...

The training that MRO provides for their staff is probably the best I've ever seen. With all of the...

One thing I love about MRO is that they're always looking at new ways to be innovative and make...

In terms of the request-submission and record-retrieval portal, the transparency or visibility we...

Our use of MRO has improved our relationship with payers. The limitations are not with MRO; they are...

With MRO, we no longer get phone calls on the weekends or at night from providers or other...

MRO’s platform sits on top of the EHR and has a lot more transparency in terms of the reporting it...

I have communication and contact with a couple of MRO's higher-ups. I know that they will respond to...

The senior leader I work with is effective at driving outcomes. If we decide an outcome needs to...

I was floored by the onboarding process and the implementation team. One of the things MRO pitches...

We have a very good partnership with MRO. And we really don't encounter a lot of problems. The...

With our partnership, MRO provides education, guidance, assurance, navigation of tricky topics, and...

I have a really good relationship with MRO. They’re always quick to help me and attend to my needs...

MRO is maybe part of our long-term plans. We want to bring everything in-house one day, but for...

We get a percentage of what MRO makes from us, but a lot of people break even, or they pay the firm....

I compare MRO to my previous firms. They have been within a week's turnaround time consistently. My...

The MRO portal is used quite frequently by our third parties, and that is great. That way, we can...

Technology and reporting are a big deal for people in my position. When we talk with different...

MRO is a well-rounded partner for health information management, especially for directors and...

MRO routinely meets with us at the leadership level about our current state and some of the...

MRO needs to find a way to prevent or reduce turnover with their on-site staff. It isn't really a...

The challenge with a lot of places right now is that sometimes the turnover is a little confusing....

We have a pretty good setup with MRO. Even with one of their new tools, we were able to try it to...

MRO is always open to feedback, so it is nice that even if we know something is not currently...

One thing I like about MRO is that they are not stagnant. They don't just get the product working...

We don't do record retrievals. I like the request submission tool, but I don't like that when we...

The only area of concern I have right now with MRO is the turnover in their management team. They...

I don’t see problems with the frontline staff at MRO. They have been very accommodating, especially...

MRO's services were more expensive in our legacy environment because that environment was very...

We are a complex health system, and MRO has come in, handled things complexity, and kept us in...

MRO keeps us compliant. They never fall out of compliance. I would say they exceed expectations. In...

Right now, MRO's system is integrated within our EHR at the sites that are live, and MRO is still...

I think MRO could do a little better at telling us what things can be updated. They do tell us...

I would tell others working with MRO to make sure that they follow up on their tickets and make sure...

We have had some technical issues with things not working across the board to send records over....

I believe that MRO is a good investment at this point in time. But I know we are looking at what...

There were a lot of restrictions on what could be charged and how the charging structure was set up....

Our area put some laws in place recently that have really put a strain on our organization...

We have had other vendors over the years, and they were much more hands-off with the customer...

We have an account manager assigned to us, along with others who oversee our local team. They are...

The account management could be better because, with everything that has happened, we haven't gotten...

I don't think we outlined strict deliverables or what the outcomes were in the beginning. For the...

MRO saves us time and money by being our firm because of the amount of work. We don't really have...

There haven't been very many, but we have had some missed deadlines. At some point, we have had just...

Our expectations would be for MRO to meet deadlines on record requests that come in with deadlines...

The operational team at MRO is always available and timely in their responses. We have been with MRO...

We are working through a certain integration and some changes. At this point, I do not know what our...

We like the reporting features in MRO's system, and if we cannot find a report that we need for our...

MRO has adjusted their workflows in whatever ways we have required. They have handled items outside...

The only real submission issue we have is that some of the payers MRO submits records to do not have...

MRO is exceeding our expectations with the people on our team, including the account managers and...

We have an extremely high volume, and we are very rigid and conservative, so MRO has exceeded our...

There are some limitations in the interoperability with the way the specifics about a release are...

MRO’s top strengths in terms of managing the service are the reporting functionality, in terms of...

This may be considered silly, but because we have a high volume of requests for information, that...

MRO is able to provide quick turnaround for any requests that they receive on our behalf, and they...

MRO is very well-known in the industry, and I think that they stay abreast of regulations related to...

We recently went live with MRO's services, but I'm certainly seeing some issues. We still have some...

MRO can improve from a technology standpoint and have more flexibility with their system. They have...

MRO did most of the lift for the implementation. They are very good about outlining exactly what...

We have a lot of payers that have requested to come onto our payer platform via another vendor, but...

MRO is working really well between the payers, and the firm helps with how we receive requests and...

MRO has very streamlined processes. When we went through the implementation with MRO, it was the...

The training for MRO was very effective; they laid out how things work, but everything is so...

MRO has a good solution. One of the reasons that we picked MRO is that the solution feeds...

The staff members who are actually doing the work for MRO do a good job of providing quality results...

MRO has good staff members who are well trained. The firm is also open to training people, so we...

With MRO, there isn't an option for physician offices to request electronically, so they still have...

MRO is a great company, including their support with their products if anything goes wrong. MRO's...

I have worked with the MRO staff members who are assigned to our account for quite some time, and...

MRO is always thinking ahead. They propose their solutions in a manner that is easy to understand....

The record-retrieval portal never has issues. If I get a disgruntled requester, which is rare, the...

MRO is very good. Nobody is perfect, but their ability to meet our needs and how we send things and...

MRO always works with us if we want enhancements or improvements. Or they let us know if they have...

When it comes to our data entry, there are a few people on the MRO team who make errors or are...

Sometimes there are technical issues, and sometimes a change has to go through a chain of command...

When it comes to MRO’s platform, the format, the way it is set up, and the way that we can put in...

MRO started an express feature a few years ago. It is an online process so that requesters, normally...

We use MRO’s software. They assist us however we need, and they update their software and keep us...

We are extremely satisfied with receiving our money's worth. We would not have been with MRO as long...

We do use automatic retrieval through MRO with certain request types. I would say it is working well...

MRO’s knowledge and abilities around the release of information are far more than what we know. That...