MRO Release of Information Commentary
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Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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User Commentary

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Director

Relationship

One positive thing that MRO can be called out for is that they have a special area that works with...

May 2024
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Director

Relationship, Services

Lawyers and such use companies to get records, and they try to say that they are representatives of...

May 2024
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Director

Relationship

My partnership with MRO has been one of my favorite. Some people view a firm as an entity that works...

May 2024
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Director

Relationship

Healthcare is a business, so sometimes we have to go back and forth with MRO about how they charge...

May 2024
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Director

Services

MRO exceeds our expectations in turnarounds. One of our teams was overwhelmed with certain requests,...

May 2024
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Director

Services

We adopted MRO Express, which lets patients request records online. I have loved MRO Express. When...

May 2024
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Manager

Relationship, Services

Third-party requesters essentially help mediate for MRO in obtaining records. Things can be...

Apr 2024
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Manager

Services, Value

We have quite a few workflows with MRO that they do not charge for. They are good at molding things...

Apr 2024
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Manager

Relationship

We have a close partnership with MRO. We meet with them regularly to go over things. Anytime our...

Apr 2024
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Manager

Relationship, Services

MRO has a lot of people in their organization who are tailored to the release of information and...

Apr 2024
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Manager

Relationship

MRO is good at escalating things. If someone can't answer our questions, they have no problem...

Apr 2024
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Manager

Operations, Services

There are things with MRO’s platform that seem tedious. A few workflows are redundant, but that is...

Apr 2024
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Director

Relationship

MRO is a quality company. They do a good job. We work very well with the local representatives.

Apr 2024
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Director

Value

MRO doesn’t avoid charging for every little thing. One of my pet peeves with them is they charge for...

Apr 2024
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Director

Relationship

MRO’s turnaround time for the continuum of care and walk-ins should be more timely than it is, and I...

Apr 2024
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Director

Relationship

MRO is very open in their communication with management. I can reach out to MRO whenever I need to...

Mar 2024
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Director

Loyalty, Relationship, Services

For me, a strong partnership is how MRO is always looking toward the future. As far as the release...

Mar 2024
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Director

Loyalty, Relationship, Services

MRO has actually taken the initiative with us by leading the compliance initiative as we are working...

Mar 2024
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Director

Loyalty, Relationship

In addition to release of information work, the firm provides us with things and asks whether we are...

Mar 2024
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Director

Loyalty, Relationship

MRO does regular check-ins with us; they are constantly providing statuses on the profit share...

Mar 2024
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VP/Other Executive

Relationship, Services

MRO keeps us compliant all the time, unlike our other firm. We don't have many problems with MRO....

Mar 2024
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VP/Other Executive

Value

All the expenses and revenue get calculated. Normally, MRO charges us for everything, but there was...

Mar 2024
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VP/Other Executive

Value

There are always problems with MRO that bring complications in the contracting. There are expenses,...

Mar 2024
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Manager

Relationship, Services

MRO’s technology is good, their tracking is good, and their reporting is helpful to me, so their...

Mar 2024
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Manager

Relationship, Services

It would increase my satisfaction if MRO had some kind of tracking for some problem cases. I would...

Mar 2024
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Manager

Value

I don't necessarily agree with the charges from the firm, but I know that they have to make money,...

Feb 2024
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Manager

Relationship, Services

With MRO, our systems don't necessarily work well together just because we are a little bit...

Feb 2024
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Manager

Relationship

The firm is very knowledgeable. When I have questions, we bounce things off one another, so I feel...

Feb 2024
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Manager

Relationship

Even with the number of requests that MRO completes, the rate of improper disclosure is very low. We...

Feb 2024
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Manager

Loyalty, Relationship, Operations

There have been some growing pains over the years, especially as our facility has acquired more...

Feb 2024
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Director

Relationship

We have a very strong relationship with MRO; if an issue is identified, the firm is extremely timely...

Feb 2024
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Director

Services, Value

We contribute to patient satisfaction through MRO by making information available in a very timely...

Feb 2024
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Director

Relationship, Services

MRO does a lot of our requests. With some of them, MRO reproduces, and then we send the requests,...

Feb 2024
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Director

Services

I think we have had maybe five problems with MRO, and they do thousands upon thousands of releases...

Feb 2024
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Director

Services

There are some portals for insurance companies and things like that, and MRO doesn't deal with...

Feb 2024
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Director

Value

The firm bills whatever the requesters will pay, and we usually work with MRO at a one-to-one ratio.

Feb 2024
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Director

Relationship

Whenever I need anything or anybody from MRO, I get what I need. The firm is very accessible. I...

Feb 2024
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Director

Operations, Value

There is more opportunity for improvement on my side. MRO has a patient portal they can put on our...

Feb 2024
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Manager

Relationship, Services

There are some errors that we sometimes see from MRO just because we are never going to get 100%...

Feb 2024
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Manager

Relationship

MRO is far superior to other firms that we have used in the past, especially considering the volume...

Feb 2024
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Manager

Relationship

My satisfaction with MRO’s staff varies by professional level. I’m more likely to have concerns...

Feb 2024
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Manager

Loyalty, Relationship

We decided to work with MRO because there were gray areas in some regulatory demands for the release...

Feb 2024
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Manager

Relationship, Services

I would tell a peer asking about MRO’s release of information service that MRO is very good at their...

Feb 2024
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Manager

Services

When we send the MRO payer group messages, such as messages saying that we would like them to refer...

Feb 2024
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Manager

Relationship, Services

MRO is very good at strategic ability. Sometimes, MRO finds things in terms of quality, such as a...

Feb 2024
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Manager

Relationship

There is a night-and-day difference between MRO and the firm we had before. The thing that stands...

Jan 2024
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Manager

Loyalty

We originally chose MRO because of their reputation in the marketplace, their quality scores, and...

Jan 2024
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Manager

Relationship

We have had great staff with MRO, and they have had super low turnover. That speaks highly for their...

Jan 2024
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Manager

Relationship, Services

We have ongoing interaction with all levels of executives across the MRO organization, whether we...

Jan 2024
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Director

Relationship

Every person I have dealt with at MRO is very professional, and the firm is very knowledgeable about...

Jan 2024
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Director

Services

The only area where I have felt room for improvement is that sometimes MRO’s technology can’t be...

Jan 2024
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Director

Relationship

MRO is a great partner, and we are very happy with them. We have been able to look at some other...

Jan 2024
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Manager

Relationship

When we are asked for information from MRO to follow up on, we sometimes get out-of-the-office...

Jan 2024
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Manager

Relationship

Our relationship with MRO has been kind of up and down. Lately, things haven’t been horrible, but we...

Jan 2024
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Manager

Relationship, Services

Normally, MRO processes things very well. For an organization our size, they manage quite a few...

Jan 2024
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Director

Loyalty, Loyalty, Relationship, Relationship

I see MRO’s strategy in terms of how they are tracking along with regulatory changes and HIPAA...

Jan 2024
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Director

Relationship, Relationship

We have a regular meeting with someone from MRO, and we are able to really stay on top of things...

Jan 2024
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Director

Operations, Operations

MRO has exceeded expectations by offering a variety of educational opportunities. They allow us to...

Jan 2024
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Director

Relationship, Relationship, Operations, Operations

MRO’s team is very well educated and trained, especially during their onboarding process. They...

Jan 2024
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Director

Relationship, Relationship, Relationship

We meet regularly with MRO. They attend our leadership meetings. They review turnaround times and...

Oct 2023
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Director

Loyalty, Loyalty, Loyalty, Value, Value, Value

MRO’s service and everything is wonderful. Whether we would buy MRO's services again is...

Oct 2023
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Director

Relationship, Relationship, Relationship

We have had a few issues with our area manager from MRO. Our current person has struggled a bit, and...

Oct 2023
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Director

Loyalty, Loyalty, Loyalty

MRO is always looking at ways to do what they do more efficiently with less work. We need to see how...

Oct 2023
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Director

Relationship, Relationship, Relationship

We deal with people from MRO all the way up. They are very accessible and available at a moment's...

Oct 2023
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Director

Relationship, Relationship, Relationship

MRO is all about getting the right outcomes, and they are always willing to partner on issues. If an...

Oct 2023
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Manager

Relationship

We have been having some disclosure errors lately. MRO has acknowledged the errors and told us about...

Oct 2023
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Manager

Relationship

MRO has done a fantastic job in getting their turnaround times and stuff back in order. Last year, I...

Oct 2023
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Manager

Relationship

MRO is using local staff on our accounts, and they work in the building with us, so we kind of get...

Oct 2023
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Director

Relationship, Services

MRO is a pretty efficient company, and their software definitely helps with release-of-information...

Aug 2023
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Director

Operations

The firm does well with 99% of the requests we submit. There was one situation where MRO sent me...

Aug 2023
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Director

Operations

Sometimes MRO gets into disputes over reimbursements with third parties, and that puts our facility...

Aug 2023
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Director

Services, Value

MRO has a lot of checks and balances in place. There are times when they catch things, and we rely...

Aug 2023
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Director

Relationship

The firm’s consultants are clearly professionals. They are credentialed, and they seem like top...

Aug 2023
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Director

Services

MRO has been helping us with some additional products that we should have on board by now, but we don’t....

Aug 2023
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Director

Loyalty, Value

Our work with MRO has helped keep customers happy and, at the same time, has helped us keep up with...

Aug 2023
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Manager

Relationship, Relationship

The firm’s service is a satisfier for all our customers because using the firm is a more effective...

Aug 2023
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Manager

Relationship, Relationship, Services, Services

We have had a good experience with MRO. We appreciate everything that they work with us on as...

Aug 2023
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Manager

Value, Value

In terms of charges from the firm, we discuss charges, and there is never a problem. They don't...

Aug 2023
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Manager

Relationship, Relationship

Sometimes we have to follow up with the consultants, but that is the case with any firm. When we...

Aug 2023
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Manager

Relationship, Relationship

If we reach out to the firm’s people, they are always there. The firm is very good. We have been...

Aug 2023
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Manager

Services, Services

One thing MRO did that we love is what is called E-Express. That tool is a good customer service...

Aug 2023
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Manager

Relationship, Relationship, Operations, Operations

MRO does great things when it comes to regulations. They have webinars and updates on HIPAA...

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

We have struggled a bit with MRO this past quarter regarding turnaround times. They have met...

Aug 2023
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Director

Relationship, Relationship, Relationship

MRO’s team has a good relationship with a lot of payer requesters, attorneys, and other third parties.f...

Aug 2023
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Director

Loyalty, Loyalty, Loyalty, Services, Services, Services

MRO is still growing some things they are not quite ready to deliver. We were using some other tools...

Aug 2023
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Manager

Relationship, Relationship, Relationship

MRO is always working hand in hand with us and a lot of third parties, especially some of the...

Jul 2023
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Manager

Relationship, Relationship, Relationship

A lot of times, I am not aware when there has been a change in the firm's staffing. We don't need to...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

There are times when MRO offers various Webex meetings or webinars for us. If we are not aware of...

Jul 2023
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Manager

Relationship, Relationship, Relationship

We have had no issues with anything that MRO has had to send out. If there is an issue with the...

Jul 2023
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Manager

Operations, Operations, Operations, Services, Services, Services

MRO’s biggest strength is the ease with which their staff is trained on their system. It is a very...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

MRO’s greatest weakness is they could be a bit better at understanding our processes. I know the...

Jul 2023
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VP/Other Executive

Loyalty, Value, Value, Value

We really need to reduce the fees that we get from MRO because they are very expensive, and when we...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

MRO’s turnaround time on completing requests has improved. The firm was a couple of months behind...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

MRO’s top strength is their leadership. They have great people supporting the frontline staff at the...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Operations, Services

MRO provides very good work now that we have worked with them on their operational KPIs. They don't...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

I would love a little more detail about managing each of MRO’s daily workflows in different areas....

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

MRO has a high level of achievement and execution for the design of the program, and their...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

Technology is MRO’s number-one strength because the firm is always trying to figure out better...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

MRO keeps us informed; they do a lot of communication. MRO gives a lot of webinars to their clients,...

Jul 2023
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Manager

Value, Value, Value

MRO tries their best to have clean invoices; the firm tries not to do anything over-the-top in terms...

Jul 2023
||
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