MRO Release of Information Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Operations
MRO did most of the lift for the implementation. They are very good about outlining exactly what...
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Operations
We have a lot of payers that have requested to come onto our payer platform via another vendor, but...
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Relationship, Operations
MRO is working really well between the payers, and the firm helps with how we receive requests and...
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Relationship, Operations
MRO has very streamlined processes. When we went through the implementation with MRO, it was the...
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Operations
The training for MRO was very effective; they laid out how things work, but everything is so...
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Loyalty, Operations
MRO has a good solution. One of the reasons that we picked MRO is that the solution feeds...
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Relationship, Services
The staff members who are actually doing the work for MRO do a good job of providing quality results...
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Operations, Services
MRO has good staff members who are well trained. The firm is also open to training people, so we...
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Loyalty, Operations
With MRO, there isn't an option for physician offices to request electronically, so they still have...
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Relationship, Services
MRO is a great company, including their support with their products if anything goes wrong. MRO's...
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Relationship, Services
I have worked with the MRO staff members who are assigned to our account for quite some time, and...
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Operations, Services
MRO is always thinking ahead. They propose their solutions in a manner that is easy to understand....
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Operations, Services
The record-retrieval portal never has issues. If I get a disgruntled requester, which is rare, the...
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Operations, Services
MRO is very good. Nobody is perfect, but their ability to meet our needs and how we send things and...
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Loyalty, Operations, Services
MRO always works with us if we want enhancements or improvements. Or they let us know if they have...
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Services
When it comes to our data entry, there are a few people on the MRO team who make errors or are...
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Relationship, Services
Sometimes there are technical issues, and sometimes a change has to go through a chain of command...
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Operations
When it comes to MRO’s platform, the format, the way it is set up, and the way that we can put in...
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Loyalty, Operations
MRO started an express feature a few years ago. It is an online process so that requesters, normally...
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Operations
We use MRO’s software. They assist us however we need, and they update their software and keep us...
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Loyalty, Value
We are extremely satisfied with receiving our money's worth. We would not have been with MRO as long...
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Operations, Value
We do use automatic retrieval through MRO with certain request types. I would say it is working well...
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Loyalty, Relationship, Services
MRO’s knowledge and abilities around the release of information are far more than what we know. That...
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Relationship
The technical support from MRO could certainly be better. When we identify technical challenges or...
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Relationship
MRO has a formula that is based on what they are building in their system, but that formula...
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Relationship
I like that we seem to have a great partnership and relationship with MRO’s client management team....
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Loyalty
I believe that MRO has some upcoming things that they have developed that may help to address many...
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Loyalty
MRO, like a lot of other organizations, has grown rapidly. Growth is challenging to navigate. I'm...
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Services
We would like our EHR to be our source of truth. That is a bit of a challenge at times due to some...
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Relationship, Services
We have had to partner with MRO on some technological advances associated with some of the...
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Relationship, Services, Value
MRO has put in a quality-check portion at the beginning of the process so that if we miss anything,...
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Loyalty, Relationship, Services
MRO has introduced some technology that has been helpful. We are in the electronic age, so the firm...
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Services
Sometimes when insurance companies ask for patient records, the name gets truncated because the...
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Relationship
MRO is very helpful. When we need them to do something quickly, they do it quickly. The...
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Relationship
From a release of information perspective, we want any firm that comes to have a service that is...
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Operations, Services, Value
One of our big tangible outcomes from using MRO's solution is the ability for our patients to easily...
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Relationship
MRO has been more on top of some things than I ever would have been personally. If someone were...
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Relationship, Value
MRO sometimes struggles with staff retention, and that has a downstream impact on their customers....
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Relationship
The firm has an efficient process for request submission. There is room for improvement with the...
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Services, Value
MRO’s turnaround time is fantastic. We haven't had any issues with possibly wrong records being...
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Services, Value
The request submission part of MRO's solution is amazing. It is so easy for the patients to go in...
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Relationship
MRO is very responsive to anything that we need. The portals work well. The software works well; we...
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Relationship, Services
We sometimes have to wait a little longer for a report from MRO. One in particular has taken a...
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Relationship
I have worked with MRO for many years in different roles. They are very straightforward and honest....
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Loyalty
MRO is part of our long-term plans for now. I say that only because we are looking at how we can...
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Services
It would be nice to have a little more flexibility with how MRO designs the system.
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Services
Sometimes MRO is a little slow to roll out technology that other vendors have. I would like to see...
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Loyalty, Relationship
If I weren't completely satisfied with MRO, I would be looking elsewhere. I just appreciate having...
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Relationship
We have a really good partnership with MRO. They are definitely open to hearing feedback from their...
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Relationship, Services, Value
MRO has been a partner with us for years, and their senior leaders are involved if needed. Overall,...
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Services
There was an area where the MRO team did not step up to complete something or was passive about it....
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Operations
The firm sends the information on the patient's portal, so I'm highly satisfied with the request...
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Relationship, Value
We have asked that MRO maintain a low turnaround time for patient-directed requests so that we can...
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Relationship
I have been very satisfied with our partnership with MRO. They have products that enable us to use...
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Relationship
MRO is responsive if we need something changed or done quickly. When we ask for things to be fixed...
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Relationship
Occasionally, there is an error, but MRO does quality checks for us and responds to things that need...
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Loyalty, Relationship, Services
MRO works fine with our EHR. We are pretty satisfied with MRO. They are looking to the future and...
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Relationship
Most of the consultants at MRO do a good job. Maybe once in a while, we have some errors or things,...
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Value
MRO is pretty reasonable about what they charge us. We actually get funds back due to the shared...
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Loyalty, Relationship, Services
MRO works in collaboration with us. They are constantly looking at innovation and improvements in...
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Relationship, Services
I work with all levels of the MRO organization. I can reach out to any executive at any time. I get...
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Services, Value
We had some invoice issues with a change that MRO initiated, and that put a big burden on our...
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Operations
With our services, MRO does all the logging things in their platform, and we have an interface with...
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Relationship
If someone were looking to work with MRO, I would encourage them to use the firm because MRO is...
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Relationship
We get regular reports from MRO on how many outstanding accounts we have, and the firm exceeds my...
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Relationship
In every corner and every aspect, MRO does exactly what they are supposed to and more. The local...
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Operations, Services
MRO is doing very well. They have timely submissions, and they give us a recurring report on the...
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Relationship, Services
Our experience with MRO has been good. I have had very few complaints. Everybody gets a few...
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Operations
When we went from one EHR to another EHR, the implementation was not the best. Maybe no...
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Relationship
MRO replaced another company for us, and they are definitely superior. The biggest difference is...
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Operations
The main thing I know about MRO’s strategic ability is that it works, and I don't get problems...
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Relationship
I can always call MRO if I have a problem. MRO gets things taken care of. That is all we can ask....
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Relationship
I really have no complaints, and if we do have a glitch, MRO is very quick to take care of it and...
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Relationship
The firm's staff comes in and does their job. They deliver every time. That is very attractive to...
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Relationship
I'm really satisfied with the firm's communication skills. They pretty much are on point with my...
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Relationship, Services
MRO needs to make sure that their platform aligns with reducing turnaround time and increasing...
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Services
The integration and interoperability are based on our EMR capabilities. While MRO may be able to be...
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Relationship
MRO has exceeded our expectations with their communication and customization to our organization's...
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Relationship
A couple of times, I didn’t feel like the consultants from MRO were qualified enough, and they were...
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Relationship, Services
Sometimes the request submission and record retrieval portal from MRO is slow.
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Relationship, Operations
We are extremely satisfied with MRO. A lot of our satisfaction has to do with the people from MRO,...
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Relationship, Operations
The quality of staff members is where MRO excels. Their whole leadership team is engaged with our...
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Relationship, Operations
MRO is a stellar company, and they definitely live up to their reputation of being Best in KLAS for...
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Relationship, Services
MRO is always checking in to see how we are doing and whether there is anything they can do for us,...
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Services
MRO's release of information system is very user-friendly. It is not a complicated system. All the...
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Relationship, Operations
MRO is more like a partner than a vendor. They exceed our expectations through constant...
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Loyalty
We are getting ready to switch over a hospital we recently acquired to MRO. Acquired hospitals...
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Relationship, Operations
I really like MRO. The most recent thing around MRO’s strategic ability was when the healthcare...
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Operations, Services
The integration in the solution works seamlessly. We don't have any problems that I can think of...
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Operations, Services
MRO’s system and the reporting on that system are very helpful. I can see exactly what is happening...
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Operations, Services
One of the main things we might expect from a release of information firm is that there is a...
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Services
There was a bit of turnover with the staff from MRO after COVID-19. The turnover is better than it...
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Services
The staff members from MRO are pleasant and always here for releases. The people we work with handle...
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Operations
The number of times that I have had to call MRO for inappropriate disclosures has been incredibly...
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Relationship, Operations
There are rarely any issues with the request-submission and record-retrieval portal from MRO. The...
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Relationship
The MRO team members serving our organization are technically and relationally skilled beyond...
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Value
MRO has technology to use where our systems can talk, but it costs extra, and that isn't necessarily...
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Relationship
MRO communicates well with us when there is an issue or something comes up, so they keep us...
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Relationship
We have a really good business relationship with MRO. We can ask them anything, and we usually get...
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Loyalty, Relationship
Over the years, our relationship with MRO has continued to strengthen. I don't feel like MRO is...
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Relationship, Operations
Turnover has been a bit of a challenge. Sometimes new names are thrown in, and I just want someone...
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Relationship
We meet regularly with MRO, so they pretty much get an earful all the time about things to improve....
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Services
MRO's system works pretty seamlessly with our EMR, and we have had a lot of positive things, but...
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Relationship, Services
Working with MRO has been good. In the beginning, we had to learn and navigate the system, and now...
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Relationship
MRO stays pretty on top of everything for interoperability. They stay in the know and give us the...
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Relationship
MRO executes all of our needs right away. They check in all the time and make sure they are always...
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Services
Even with all the communication and transparency we receive from MRO, the thing they could improve...
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Loyalty, Services
I have not had any issues with the quality of MRO’s staff. The account manager is wonderful. That...
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Relationship, Operations, Services
An example of MRO exceeding our expectations was that there were recently federal regulations about...
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Relationship, Operations
MRO is very transparent about turnaround times. They have dashboards. They let us know, and they...
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Relationship, Services
MRO does an excellent job most of the time with the request submission and record retrieval portal....
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Loyalty, Relationship
MRO continues to respond in a timely manner and with appropriate solutions to any need we bring...
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Loyalty, Relationship
I appreciate and value the continued partnership with MRO as part of our overall release of...
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Operations, Services
I would like to see a faster implementation of solutions. There are some other ROI vendors out there...
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Relationship, Services
MRO is forward-thinking. They are looking at how they can continue to create more technology that...
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Loyalty, Operations, Services
Our main problem with MRO comes from all the different applications we are using today. Hopefully...
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Operations, Value
MRO charges us for everything. I have never seen them say they aren't going to charge us for...
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Relationship, Value
We are a complicated operation, and there is nothing simple about all of the applications we have...
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Relationship
There has been turnover, and we aren't completely pleased with some of the MRO management team....
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Operations
The advice I would give to someone considering going with MRO is that they should have MRO really...
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Relationship, Operations, Services
We have no issues with MRO’s portals. They function fine. Also, there were no problems with...
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Loyalty, Services
MRO has a portal for their third-party requesters. We will receive an email notification that the...
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Loyalty, Value
MRO has an automated retrieval tool for payer reviews for risk adjustment and for HEDIS too, but...
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Services
MRO's system is integrated directly into our EHR. As work gets logged for processing the request...
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Relationship
We have such a strong working relationship with MRO, and we have had a pretty budget-neutral...
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Relationship
I can easily say that MRO exceeds expectations; we have been through a lot of challenges. Our state...
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Loyalty
In terms of what the release of information industry will be like in the future, I think that there...
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Relationship
Almost the whole team we work with from the firm has been with us for this whole time we have been a...
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Relationship, Operations
A lot of the responsibility for compliance falls on MRO. We can tell them what our expectation is,...
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Loyalty, Relationship, Operations, Services
MRO has continued to deliver in their service, turnaround time, and quality of work. Their...
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Relationship, Services
The integration of MRO's service is pretty good. It took a little to get used to, but it is good...
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Relationship
The MRO consultants have been very good and pretty much on top of everything. They bill our...
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Relationship
MRO’s staff and the firm's management are very professional, approachable people, and they...
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Operations, Value
When I initially started working with MRO, there was a big quality problem at our facility. I wanted...
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Services, Value
MRO has a high level of accuracy based on quality auditing and compliance checking. Also, the firm...
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Relationship
I like that we have MRO people assigned to our account instead of having regional people because...
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Relationship
MRO doesn't handle everything, and there are some ins and outs to the types of requests that they...
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Relationship, Services
I get no feedback or complaints about the MRO portal. It is seamless, and I like the way that the...
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Relationship
MRO is a great company to work with. They are easy to communicate with and are always available....
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Relationship
The firm is excellent, and doing business with them is great.
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Relationship, Operations
I feel like MRO continues to leverage technology to continually improve their processes and the...
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Relationship, Operations, Services
There is a lot going on right now in the release of information arena. MRO really does a great job...
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Relationship, Services
MRO has a variety of contacts for us. We have a site supervisor. We have a regional manager that we...
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Relationship, Operations
The firm understands the business of health information management, and I think MRO brings forward...
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Relationship, Services
So far, the support that we have gotten from the firm is very good. As far as the integration to our...
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Relationship, Operations, Value
MRO provides very in-depth training for our team. They are very hands on, and I love that. If...
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Relationship, Services
MRO goes above and beyond. They are very willing to have that call set up or send that email just...
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Relationship, Services
MRO is very collaborative. Everything they work on, they work on as a partnership with the...
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Relationship, Services
MRO does well with communication. We have routine meetings with the firm, and they show us...
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Loyalty, Relationship, Operations
We are undertaking an initiative to centralize services. This is an example of the firm's...
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Relationship, Operations, Services
My needs are just always met with MRO. They take my suggestions, even when it comes to staffing. If...
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Relationship
Through the years after we went live with MRO, additional facilities within corporate went to MRO...
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Relationship, Services
We have worked with some pretty high-level people at MRO. We have been really happy with MRO. They...
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Operations
MRO could improve the training of their staff initially. They do have a pretty good training...
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Operations, Services
MRO really did a good job in the implementation part. They knew what they were doing and had all the...
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Relationship, Operations
We have had to go through a trial and error process to find the best people for contractors that we...
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Relationship, Operations
Right now, we are in a really good place with MRO, and our experience with them has been mostly...
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