MRO Release of Information
Filtered view: All
Subject Expert
Mac Boyter
Research Director Level 2
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
At one point, we had an issue where something did not line up with what we expected, so we felt...
Login or Create an Account to see details.
I don’t have any complaints about MRO's turnaround time. I am sure it could be faster, but it is...
Login or Create an Account to see details.
The people that are doing the actual work at MRO are good. But MRO has turnover, and because of the...
Login or Create an Account to see details.
I have used MRO's services for multiple aspects of my job, and I haven't had any issues. MRO's...
Login or Create an Account to see details.
The firm isn't perfect, but they are pretty close. They have had some breaches. If the firm didn't...
Login or Create an Account to see details.
We have a touch-base meeting for MRO Corp to show us turnaround times and where things are for the...
Login or Create an Account to see details.
MRO Corp is having extreme trouble with hiring good people, like everyone is. In the past, I wasn't...
Login or Create an Account to see details.
Overall, I have a lot of confidence in MRO Corp. They are really on top of things in their field,...
Login or Create an Account to see details.
We had a negative experience with MRO Corp a while ago. We met with them and gave them things to do,...
Login or Create an Account to see details.
There are issues with the work sometimes. We got slammed with audits, and now the turnaround time is...
Login or Create an Account to see details.
MRO Corp does a lot of Webex meetings for educational things, and I truly appreciate those meetings....
Login or Create an Account to see details.
We get a lot of support at the executive level. The executives are very responsive, and we all get...
Login or Create an Account to see details.
I don't know whether MRO Corp exceeds my expectations. I am not talking to them, and they are not...
Login or Create an Account to see details.
Sometimes, the firm’s customer service is not the best. I am taking off points for that. There could...
Login or Create an Account to see details.
The firm’s technology is really great. Their technology is their strength. We receive a lot of...
Login or Create an Account to see details.
MRO Corp has improved. They had a big growth spurt, and we went through a rough patch. Things have...
Login or Create an Account to see details.
I think some of the firm’s processes are unnecessary, but MRO Corp feels those processes are...
Login or Create an Account to see details.
I wouldn’t choose to work with MRO Corp again. I don't know that they have the best customer...
Login or Create an Account to see details.
Our representative from MRO Corp works with us, and I don't have to worry about anything. That...
Login or Create an Account to see details.
If an organization doesn't have staff that can provide these services, there are other companies I...
Login or Create an Account to see details.
MRO Corp could select staff to handle service-specific hospitals. Having a call center that is...
Login or Create an Account to see details.
MRO Corp has exceeded expectations in certain situations when they have assisted us. In urgent...
Login or Create an Account to see details.
Other facilities that are using this service just put a request in, and the records are released for...
Login or Create an Account to see details.
I believe that the people at MRO Corp are experts within the release of information segment. That is...
Login or Create an Account to see details.
MRO's technology is very nice for tracking what has been released. We can see everything that has...
Login or Create an Account to see details.
MRO Corp does a good job of addressing regulatory issues and supporting their clients with...
Login or Create an Account to see details.
MRO Corp has a great escalation process. They make sure that their team members are visible. That...
Login or Create an Account to see details.
The firm has really tried to partner with us and to do things that make sense for our organization...
Login or Create an Account to see details.
When I think of third-party requesters, I think of HEDIS and risk adjustments. MRO has been able to...
Login or Create an Account to see details.
Everyone I have reached out to from the firm has always gotten back to me in a timely manner.
Login or Create an Account to see details.
The way MRO does their contracts is complex, and buying from them feels like buying a timeshare with...
Login or Create an Account to see details.
MRO stands out because of all the education that they provide, even to people other than their...
Login or Create an Account to see details.
My only issue with MRO is that they are independently owned, and I am not sure what their succession...
Login or Create an Account to see details.
The reason we went with MRO Corp was that the load would be shared and wouldn't be 100% with us. We...
Login or Create an Account to see details.
MRO Corp’s communication has gone above and beyond. We have been a very fast-growing network, and...
Login or Create an Account to see details.
I had a bad experience with an MRO representative. One person dragged down the experience. All the...
Login or Create an Account to see details.
MRO seems to have a strategic plan, and they are partnering with new companies and offering things...
Login or Create an Account to see details.
With MRO, I definitely have access to all levels of the organization. I have been able to talk to...
Login or Create an Account to see details.
Strategically, MRO is way ahead of the curve. For example, when they knew that Internet Explorer was...
Login or Create an Account to see details.
MRO offers some really positive features with our EMR. The interface with our EMR leads to enormous...
Login or Create an Account to see details.
MRO is involved with the proposed changes to HIPAA's privacy rule, and the firm has been advocating...
Login or Create an Account to see details.
The communication could be better. Sometimes the individual who receives the updated information...
Login or Create an Account to see details.
MRO Corp stays on top of things, and they steadily send us notifications about where they are in the...
Login or Create an Account to see details.
When it comes to our partnership, MRO Corp is always there for us. If we need something, the firm...
Login or Create an Account to see details.
MRO Corp is a dependable company; they are client focused. They are mindful of our needs and...
Login or Create an Account to see details.
MRO Corp is pretty consistent, but once in a while, we have a longer turnaround time. Turnaround...
Login or Create an Account to see details.
MRO Corp’s turnaround times are very good. The firm has done quality checks, and we have had hardly...
Login or Create an Account to see details.
Our relationship with the firm has been very positive and fruitful. There was a transition to...
Login or Create an Account to see details.
The firm consistently keeps their requests within our goal. Also, the firm helped us have a good...
Login or Create an Account to see details.
The firm gives us regular invoices, but those are the only invoices that I receive from them. The...
Login or Create an Account to see details.
The firm has hired some additional people, and they have added to the firm's expertise, so that has...
Login or Create an Account to see details.
MRO Corp assists us with the release of information. We use the firm's secure website to input the...
Login or Create an Account to see details.
MRO Corp always has their eyes open to what is going on in the healthcare field and the ways that...
Login or Create an Account to see details.
MRO Corp has a new service called MRO eXpress, which I am in love with. I have an old EHR without a...
Login or Create an Account to see details.
MRO Corp has always been great to work with. We struggled when there were a lot of restrictions due...
Login or Create an Account to see details.
MRO Corp uses OCR technology to scan the tops of every page to make sure that the page corresponds...
Login or Create an Account to see details.
We initially had a bit of trouble with the firm. That was years ago, but after we worked together...
Login or Create an Account to see details.
We expanded our use, so now MRO Corp performs release of information services for our system. Using...
Login or Create an Account to see details.
We have created technology so that we can do back-and-forth interfaces, and MRO Corp has helped us...
Login or Create an Account to see details.
The firm didn't send a complete record and initially denied it. We then had to try to fix the issue,...
Login or Create an Account to see details.
The firm avoids charging for every little thing. I would recommend that others looking to work with...
Login or Create an Account to see details.
The firm is very good at making sure their clients are at the forefront with technology and the...
Login or Create an Account to see details.
The firm is very customer-service oriented. The firm has done an excellent job, and they have...
Login or Create an Account to see details.
The firm has had some staffing retention concerns recently. I think that issue happens to all firms...
Login or Create an Account to see details.
Previously, we worked with another company, and they sold their release of information business to...
Login or Create an Account to see details.
The firm's accuracy and quality are great. We haven’t had any issues or inappropriate releases. We...
Login or Create an Account to see details.
MRO Corp took on a huge chunk of work during the middle of a trying time. We did have some bumps in...
Login or Create an Account to see details.
MRO Corp has definitely put effort into changing some processes to make things run more smoothly for...
Login or Create an Account to see details.
MRO Corp doesn't seem to be nickel-and-diming anyone or charging for every little thing. They seem...
Login or Create an Account to see details.
Based on the last couple of months, I would say that MRO Corp does consistently exceed expectations....
Login or Create an Account to see details.
The strength of partnership has definitely improved from what it was, but I am still waiting to see...
Login or Create an Account to see details.
We are going through a transition in our organization, and MRO Corp has been a very good firm that...
Login or Create an Account to see details.
MRO Corp's tools are very good for running a release of information company.
Login or Create an Account to see details.
MRO Corp definitely charges us for everything. There are also potential additional costs because of...
Login or Create an Account to see details.
We had a rough patch with someone from MRO Corp. It didn't affect their work; the issue was more...
Login or Create an Account to see details.
MRO Corp has done everything that I have asked them to do. If I have someone or they hire someone in...
Login or Create an Account to see details.
There probably isn't one week that goes by that we don't communicate with MRO Corp in some way. I...
Login or Create an Account to see details.
MRO Corp's turnaround time is great. There is a report that I can look at to see what the turnaround...
Login or Create an Account to see details.
MRO Corp is very reasonable with their charges and doesn't nickel-and-dime us. I am very happy with...
Login or Create an Account to see details.
MRO Corp has greatly improved their interviewing and selection of people to insert in my department,...
Login or Create an Account to see details.
MRO Corp is very conscious about completing our requests in a timely manner. They have had some...
Login or Create an Account to see details.
MRO Corp's executive involvement is great. The executives actually come out and meet with me to...
Login or Create an Account to see details.
Our tangible outcomes from MRO Corp are great response times and their willingness to work with...
Login or Create an Account to see details.
MRO Corp is extremely responsive. If I have issues, they get taken care of immediately. We have had...
Login or Create an Account to see details.
Our engagement with MRO Corp has gone very well. They are a very knowledgeable, transparent, and...
Login or Create an Account to see details.
We have had some challenges with the timeliness of MRO Corp’s work related to the staffing model and...
Login or Create an Account to see details.
I thoroughly love working with MRO Corp. They are very responsive. With their system, we can easily...
Login or Create an Account to see details.
MRO Corp is expanding a lot of their areas. They help us with more than just the release of...
Login or Create an Account to see details.
MRO Corp has always been very responsive in helping us with any of our needs. We have staff members...
Login or Create an Account to see details.
The firm has been responsive. Whenever we have an issue, I can get ahold of MRO Corp quickly, and...
Login or Create an Account to see details.
MRO Corp is allowed a certain number of business days to complete an order. Sometimes they use all...
Login or Create an Account to see details.
We have had some audits lately that MRO Corp has helped us with, and they have been very quick in...
Login or Create an Account to see details.
MRO Corp has very clear communication. The folks that I work with are very good. Their response time...
Login or Create an Account to see details.
MRO Corp will charge for records if the request is a third-party request. It doesn't really matter...
Login or Create an Account to see details.
We have worked with some quality individuals at MRO Corp, and we have also had to direct a couple of...
Login or Create an Account to see details.
There are incidences and breaches with MRO Corp. There aren't many, but they do certainly occur.
Login or Create an Account to see details.
The firm's response to requests depends on the request itself, but there have been deadlines with...
Login or Create an Account to see details.
We are looking for optimizations that we have not yet received. We need more functionality and...
Login or Create an Account to see details.
The reason that we work with MRO Corp is their knowledge of legal aspects and the regulations of...
Login or Create an Account to see details.
The executive team from MRO Corp is very personally involved and very committed to the best...
Login or Create an Account to see details.
It took time for our organization and MRO Corp to trust each other. There were times in the...
Login or Create an Account to see details.
Overall, MRO Corp does a decent job. They keep things tracked and get the records to most people in...
Login or Create an Account to see details.
If there were strong competitors in the area, we probably wouldn’t use MRO Corp again. We have seen...
Login or Create an Account to see details.
MRO Corp doesn’t seem to nickel-and-dime us. We have a pretty good arrangement because they submit...
Login or Create an Account to see details.
While there have been some hiccups with MRO Corp, I would absolutely promote their partnership and...
Login or Create an Account to see details.
MRO Corp has been very responsive in listening to us as a client and helping to mold their business...
Login or Create an Account to see details.
We are struggling a little with the quality and consistency of some of the vendor's staff. We are...
Login or Create an Account to see details.
The vendor is really branching out and looking at other strategies within their platform right now....
Login or Create an Account to see details.
Featured Report
Preferences