Home chevron icon Search

MRO Release of Information
Filtered view: All

Subject Expert
Justin Porter
Research Director
KLAS Research Director - Justin Porter
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Release of Information 2021: Differentiating Firms in a High-Satisfaction Market
Release of Information 2021:
Differentiating Firms in a High-Satisfaction Market
March 2021
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

People and Knowledge

I use MRO as a release of information resource every time I have a question. They are very helpful....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

Before the upgrade, everything had to be entered by hand and scanned. When COVID-19 hit, a lot of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Overall, I have been very satisfied with MRO. MRO has great customer service. They have updated...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO has released MROeLink, which links the MRO system to our EMR and matches up demographics. We can...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

For a while, we weren’t doing so well with MRO. It really took us a long time to get things turned...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

The firm’s accuracy has been getting better. We have had some pockets of things fall by the wayside,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

MRO was adding costs that we weren't expecting. But we have been getting better about getting things...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

MRO doesn’t consistently exceed our expectations. But we are getting there. We are trending in the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We meet with MRO on a regular basis, and they review the turnaround times for our facilities. The...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MRO is truly the epitome of partnership. We don't feel like they going to charge us for everything...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Right now, there is nothing about MRO that I would change. The way we work with them and everything...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

We have an account supervisor from MRO, and we can reach out to that person when we have questions....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

We have a good support team. I don’t generally have any issues, but to say that MRO exceeds...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Out of the many requests that occur, we have had a couple of incidents where wrong information was...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO has definitely started to understand where to connect organizations with payers, get information...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

MRO has some opportunity for improvement with some of their staffing and making sure there are...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

Overall, MRO has exceeded our expectations. They have done a really good job over the past year with...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have constant communication with MRO, from our account representative all the way up to the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Our relationship with MRO has not changed over the years; it has remained consistently excellent....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO’s software is powerful. The way they use it to send out records themselves is powerful. The...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Our biggest third parties are law firms and payers. If there is an issue with an attorney, MRO...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO is timely. If something isn't working right, our teams come together to try to figure it out. We...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The technology arm of MRO is not as fast as their operational side. There have been a couple of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

One of the things I like the most about MRO is how transparent they are with everything. Their fee...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MRO is a great company to work with, and we feel like true partners with them. We don't look at them...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

I like MRO's release of information services. They take us out of the collections process.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO communicates on our behalf with the payers, and that has been an issue because there has been...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Sometimes the firm’s timeliness is not great when getting back to us on problems with IT issues,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The good thing about working with MRO's program is that when we release from other systems,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

We receive our money’s worth with MRO because of the quality of the product, how it works to keep...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

We have had such issues with the IT side of MRO's services, but we do have regular meetings with our...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We have had some challenges with third parties not understanding MRO’s process. Sometimes the third...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

I am happy with MRO's staff now, but we have had some challenges and staffing issues previously. We...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We have release of information functionality on our website. We have a link for the release of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The biggest benefit from MRO is that my operations staff’s productivity is not impacted by having to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

If I were talking to a peer about MRO, I would tell them that MRO did take into consideration the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

I am not sure what MRO’s turnover is in terms of the staff members who answer phones and direct...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MRO strives to be a little more advanced on the technological side, and that is a plus. In the ROI...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Every state has a turnaround time for the release of information. Our turnaround time is 30 days. If...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

MRO is not the kind of company that charges for every little thing. If we do find something that is...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I can’t think of anything negative about MRO because they are just on top of things. If the firm has...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I love MRO. They are fantastic. I work with the firm very closely. I like the firm's customer...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

I am so impressed with MRO’s level of ownership and partnership with our organization. MRO handles...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Whenever we need leadership involvement from MRO, it is there. But I don't ever need to go above the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

MRO treats us like partners; we are there for them, and they are there for us. Releasing information...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

I have a wonderful on-site MRO tech that provides support locally. The firm is extremely responsive,...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO is working on some technology that will allow customers to manage their requests completely...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

A year ago, we were dealing with a lot of staffing shortages, and the firm was struggling to fill...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The firm makes us feel like a key partner for them, and they meet with us every two weeks. MRO is...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO listens to their clients, and they value that feedback. The firm is open to suggestions around...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MRO is very open to any changes in processes I am faced with across the system or within the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

The charges from MRO are fair. The firm is always very willing to work with us. Sometimes I will ask...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

I would like the turnaround time to improve across the board, but that is just a sign of the times....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The leadership at MRO is excellent with communication. One person in particular works very closely...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MRO does our requests in a timely manner, and there are very few if any errors. Their errors are...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

At one point, we had an issue where something did not line up with what we expected, so we felt...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

I don’t have any complaints about MRO's turnaround time. I am sure it could be faster, but it is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The people that are doing the actual work at MRO are good. But MRO has turnover, and because of the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have used MRO's services for multiple aspects of my job, and I haven't had any issues. MRO's...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

The firm isn't perfect, but they are pretty close. They have had some breaches. If the firm didn't...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

We have a touch-base meeting for MRO Corp to show us turnaround times and where things are for the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

MRO Corp is having extreme trouble with hiring good people, like everyone is. In the past, I wasn't...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

Overall, I have a lot of confidence in MRO Corp. They are really on top of things in their field,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We had a negative experience with MRO Corp a while ago. We met with them and gave them things to do,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

There are issues with the work sometimes. We got slammed with audits, and now the turnaround time is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

MRO Corp does a lot of Webex meetings for educational things, and I truly appreciate those meetings....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

We get a lot of support at the executive level. The executives are very responsive, and we all get...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

People and Knowledge

I don't know whether MRO Corp exceeds my expectations. I am not talking to them, and they are not...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

Sometimes, the firm’s customer service is not the best. I am taking off points for that. There could...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The firm’s technology is really great. Their technology is their strength. We receive a lot of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MRO Corp has improved. They had a big growth spurt, and we went through a rough patch. Things have...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

I think some of the firm’s processes are unnecessary, but MRO Corp feels those processes are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

I wouldn’t choose to work with MRO Corp again. I don't know that they have the best customer...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our representative from MRO Corp works with us, and I don't have to worry about anything. That...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

If an organization doesn't have staff that can provide these services, there are other companies I...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

MRO Corp could select staff to handle service-specific hospitals. Having a call center that is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MRO Corp has exceeded expectations in certain situations when they have assisted us. In urgent...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Project Results

Other facilities that are using this service just put a request in, and the records are released for...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

I believe that the people at MRO Corp are experts within the release of information segment. That is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

MRO's technology is very nice for tracking what has been released. We can see everything that has...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

MRO Corp does a good job of addressing regulatory issues and supporting their clients with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

MRO Corp has a great escalation process. They make sure that their team members are visible. That...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

The firm has really tried to partner with us and to do things that make sense for our organization...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

When I think of third-party requesters, I think of HEDIS and risk adjustments. MRO has been able to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Everyone I have reached out to from the firm has always gotten back to me in a timely manner.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The way MRO does their contracts is complex, and buying from them feels like buying a timeshare with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

MRO stands out because of all the education that they provide, even to people other than their...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

My only issue with MRO is that they are independently owned, and I am not sure what their succession...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The reason we went with MRO Corp was that the load would be shared and wouldn't be 100% with us. We...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MRO Corp’s communication has gone above and beyond. We have been a very fast-growing network, and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

I had a bad experience with an MRO representative. One person dragged down the experience. All the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO seems to have a strategic plan, and they are partnering with new companies and offering things...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With MRO, I definitely have access to all levels of the organization. I have been able to talk to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Strategically, MRO is way ahead of the curve. For example, when they knew that Internet Explorer was...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO offers some really positive features with our EMR. The interface with our EMR leads to enormous...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO is involved with the proposed changes to HIPAA's privacy rule, and the firm has been advocating...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The communication could be better. Sometimes the individual who receives the updated information...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

MRO Corp stays on top of things, and they steadily send us notifications about where they are in the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When it comes to our partnership, MRO Corp is always there for us. If we need something, the firm...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MRO Corp is a dependable company; they are client focused. They are mindful of our needs and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO Corp is pretty consistent, but once in a while, we have a longer turnaround time. Turnaround...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO Corp’s turnaround times are very good. The firm has done quality checks, and we have had hardly...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our relationship with the firm has been very positive and fruitful. There was a transition to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The firm consistently keeps their requests within our goal. Also, the firm helped us have a good...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

The firm gives us regular invoices, but those are the only invoices that I receive from them. The...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The firm has hired some additional people, and they have added to the firm's expertise, so that has...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

MRO Corp assists us with the release of information. We use the firm's secure website to input the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO Corp always has their eyes open to what is going on in the healthcare field and the ways that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

MRO Corp has a new service called MRO eXpress, which I am in love with. I have an old EHR without a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MRO Corp has always been great to work with. We struggled when there were a lot of restrictions due...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

MRO Corp uses OCR technology to scan the tops of every page to make sure that the page corresponds...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

We initially had a bit of trouble with the firm. That was years ago, but after we worked together...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

We expanded our use, so now MRO Corp performs release of information services for our system. Using...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

We have created technology so that we can do back-and-forth interfaces, and MRO Corp has helped us...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The firm didn't send a complete record and initially denied it. We then had to try to fix the issue,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

The firm avoids charging for every little thing. I would recommend that others looking to work with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The firm is very good at making sure their clients are at the forefront with technology and the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The firm is very customer-service oriented. The firm has done an excellent job, and they have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

The firm has had some staffing retention concerns recently. I think that issue happens to all firms...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Previously, we worked with another company, and they sold their release of information business to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The firm's accuracy and quality are great. We haven’t had any issues or inappropriate releases. We...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

MRO Corp took on a huge chunk of work during the middle of a trying time. We did have some bumps in...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

MRO Corp has definitely put effort into changing some processes to make things run more smoothly for...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

MRO Corp doesn't seem to be nickel-and-diming anyone or charging for every little thing. They seem...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Based on the last couple of months, I would say that MRO Corp does consistently exceed expectations....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

The strength of partnership has definitely improved from what it was, but I am still waiting to see...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
What are Release of Information Services?
12 July 18    |   Hayden Young
Where is the release of information IT market headed? What innovative changes are being made? Which vendors are exceeding expectations?



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​