MRO Release of Information
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Subject Expert
Mac Boyter
Research Director Level 2
KLAS Research Director Level 2 - Mac Boyter
 
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User Commentary

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Director

At one point, we had an issue where something did not line up with what we expected, so we felt...

Jun 2022
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Director

I don’t have any complaints about MRO's turnaround time. I am sure it could be faster, but it is...

Jun 2022
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Director

The people that are doing the actual work at MRO are good. But MRO has turnover, and because of the...

Jun 2022
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Director

I have used MRO's services for multiple aspects of my job, and I haven't had any issues. MRO's...

Jun 2022
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Manager

The firm isn't perfect, but they are pretty close. They have had some breaches. If the firm didn't...

May 2022
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Manager

We have a touch-base meeting for MRO Corp to show us turnaround times and where things are for the...

May 2022
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Manager

MRO Corp is having extreme trouble with hiring good people, like everyone is. In the past, I wasn't...

May 2022
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Manager

Overall, I have a lot of confidence in MRO Corp. They are really on top of things in their field,...

May 2022
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Manager

We had a negative experience with MRO Corp a while ago. We met with them and gave them things to do,...

May 2022
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Manager

There are issues with the work sometimes. We got slammed with audits, and now the turnaround time is...

May 2022
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Manager

MRO Corp does a lot of Webex meetings for educational things, and I truly appreciate those meetings....

May 2022
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Manager

We get a lot of support at the executive level. The executives are very responsive, and we all get...

May 2022
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Analyst/Coordinator

I don't know whether MRO Corp exceeds my expectations. I am not talking to them, and they are not...

May 2022
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Manager

Sometimes, the firm’s customer service is not the best. I am taking off points for that. There could...

May 2022
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Manager

The firm’s technology is really great. Their technology is their strength. We receive a lot of...

May 2022
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Director

MRO Corp has improved. They had a big growth spurt, and we went through a rough patch. Things have...

May 2022
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Director

I think some of the firm’s processes are unnecessary, but MRO Corp feels those processes are...

May 2022
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Director

I wouldn’t choose to work with MRO Corp again. I don't know that they have the best customer...

May 2022
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Director

Our representative from MRO Corp works with us, and I don't have to worry about anything. That...

May 2022
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Director

If an organization doesn't have staff that can provide these services, there are other companies I...

May 2022
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Manager

MRO Corp could select staff to handle service-specific hospitals. Having a call center that is...

May 2022
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Manager

MRO Corp has exceeded expectations in certain situations when they have assisted us. In urgent...

May 2022
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Analyst/Coordinator

Other facilities that are using this service just put a request in, and the records are released for...

May 2022
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Manager

I believe that the people at MRO Corp are experts within the release of information segment. That is...

May 2022
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VP/Other Executive

MRO's technology is very nice for tracking what has been released. We can see everything that has...

May 2022
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Manager

MRO Corp does a good job of addressing regulatory issues and supporting their clients with...

May 2022
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Manager

MRO Corp has a great escalation process. They make sure that their team members are visible. That...

May 2022
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Manager

The firm has really tried to partner with us and to do things that make sense for our organization...

May 2022
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Director

When I think of third-party requesters, I think of HEDIS and risk adjustments. MRO has been able to...

May 2022
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Director

Everyone I have reached out to from the firm has always gotten back to me in a timely manner.

May 2022
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Director

The way MRO does their contracts is complex, and buying from them feels like buying a timeshare with...

May 2022
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Director

MRO stands out because of all the education that they provide, even to people other than their...

May 2022
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Director

My only issue with MRO is that they are independently owned, and I am not sure what their succession...

May 2022
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Director

The reason we went with MRO Corp was that the load would be shared and wouldn't be 100% with us. We...

May 2022
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Director

MRO Corp’s communication has gone above and beyond. We have been a very fast-growing network, and...

May 2022
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Director

I had a bad experience with an MRO representative. One person dragged down the experience. All the...

May 2022
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Director

MRO seems to have a strategic plan, and they are partnering with new companies and offering things...

May 2022
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Director

With MRO, I definitely have access to all levels of the organization. I have been able to talk to...

May 2022
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Director

Strategically, MRO is way ahead of the curve. For example, when they knew that Internet Explorer was...

May 2022
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Director

MRO offers some really positive features with our EMR. The interface with our EMR leads to enormous...

May 2022
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Director

MRO is involved with the proposed changes to HIPAA's privacy rule, and the firm has been advocating...

May 2022
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Manager

The communication could be better. Sometimes the individual who receives the updated information...

May 2022
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Manager

MRO Corp stays on top of things, and they steadily send us notifications about where they are in the...

May 2022
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Manager

When it comes to our partnership, MRO Corp is always there for us. If we need something, the firm...

May 2022
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Manager

MRO Corp is a dependable company; they are client focused. They are mindful of our needs and...

May 2022
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Director

MRO Corp is pretty consistent, but once in a while, we have a longer turnaround time. Turnaround...

May 2022
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Director

MRO Corp’s turnaround times are very good. The firm has done quality checks, and we have had hardly...

May 2022
||
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Director

Our relationship with the firm has been very positive and fruitful. There was a transition to...

May 2022
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Director

The firm consistently keeps their requests within our goal. Also, the firm helped us have a good...

May 2022
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Director

The firm gives us regular invoices, but those are the only invoices that I receive from them. The...

May 2022
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Director

The firm has hired some additional people, and they have added to the firm's expertise, so that has...

May 2022
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Manager

MRO Corp assists us with the release of information. We use the firm's secure website to input the...

May 2022
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Director

MRO Corp always has their eyes open to what is going on in the healthcare field and the ways that...

May 2022
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Director

MRO Corp has a new service called MRO eXpress, which I am in love with. I have an old EHR without a...

May 2022
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Director

MRO Corp has always been great to work with. We struggled when there were a lot of restrictions due...

May 2022
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Director

MRO Corp uses OCR technology to scan the tops of every page to make sure that the page corresponds...

May 2022
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VP/Other Executive

We initially had a bit of trouble with the firm. That was years ago, but after we worked together...

May 2022
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Director

We expanded our use, so now MRO Corp performs release of information services for our system. Using...

May 2022
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VP/Other Executive

We have created technology so that we can do back-and-forth interfaces, and MRO Corp has helped us...

May 2022
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Director

The firm didn't send a complete record and initially denied it. We then had to try to fix the issue,...

May 2022
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Director

The firm avoids charging for every little thing. I would recommend that others looking to work with...

May 2022
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Director

The firm is very good at making sure their clients are at the forefront with technology and the...

Mar 2022
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Director

The firm is very customer-service oriented. The firm has done an excellent job, and they have...

Mar 2022
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Director

The firm has had some staffing retention concerns recently. I think that issue happens to all firms...

Mar 2022
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Director

Previously, we worked with another company, and they sold their release of information business to...

Jan 2022
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Director

The firm's accuracy and quality are great. We haven’t had any issues or inappropriate releases. We...

Jan 2022
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Director

MRO Corp took on a huge chunk of work during the middle of a trying time. We did have some bumps in...

Dec 2021
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Manager

MRO Corp has definitely put effort into changing some processes to make things run more smoothly for...

Dec 2021
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Manager

MRO Corp doesn't seem to be nickel-and-diming anyone or charging for every little thing. They seem...

Dec 2021
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Manager

Based on the last couple of months, I would say that MRO Corp does consistently exceed expectations....

Dec 2021
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Manager

The strength of partnership has definitely improved from what it was, but I am still waiting to see...

Dec 2021
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VP/Other Executive

We are going through a transition in our organization, and MRO Corp has been a very good firm that...

Nov 2021
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VP/Other Executive

MRO Corp's tools are very good for running a release of information company.

Nov 2021
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VP/Other Executive

MRO Corp definitely charges us for everything. There are also potential additional costs because of...

Nov 2021
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Director

We had a rough patch with someone from MRO Corp. It didn't affect their work; the issue was more...

Nov 2021
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Director

MRO Corp has done everything that I have asked them to do. If I have someone or they hire someone in...

Nov 2021
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Director

There probably isn't one week that goes by that we don't communicate with MRO Corp in some way. I...

Nov 2021
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Director

MRO Corp's turnaround time is great. There is a report that I can look at to see what the turnaround...

Nov 2021
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Director

MRO Corp is very reasonable with their charges and doesn't nickel-and-dime us. I am very happy with...

Nov 2021
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Director

MRO Corp has greatly improved their interviewing and selection of people to insert in my department,...

Nov 2021
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Director

MRO Corp is very conscious about completing our requests in a timely manner. They have had some...

Nov 2021
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Director

MRO Corp's executive involvement is great. The executives actually come out and meet with me to...

Nov 2021
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Director

Our tangible outcomes from MRO Corp are great response times and their willingness to work with...

Nov 2021
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Director

MRO Corp is extremely responsive. If I have issues, they get taken care of immediately. We have had...

Nov 2021
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Director

Our engagement with MRO Corp has gone very well. They are a very knowledgeable, transparent, and...

Nov 2021
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Director

We have had some challenges with the timeliness of MRO Corp’s work related to the staffing model and...

Nov 2021
||
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Manager

I thoroughly love working with MRO Corp. They are very responsive. With their system, we can easily...

Oct 2021
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Manager

MRO Corp is expanding a lot of their areas. They help us with more than just the release of...

Oct 2021
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Manager

MRO Corp has always been very responsive in helping us with any of our needs. We have staff members...

Oct 2021
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Manager

The firm has been responsive. Whenever we have an issue, I can get ahold of MRO Corp quickly, and...

Oct 2021
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Manager

MRO Corp is allowed a certain number of business days to complete an order. Sometimes they use all...

Oct 2021
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Manager

We have had some audits lately that MRO Corp has helped us with, and they have been very quick in...

Oct 2021
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Manager

MRO Corp has very clear communication. The folks that I work with are very good. Their response time...

Oct 2021
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Manager

MRO Corp will charge for records if the request is a third-party request. It doesn't really matter...

Oct 2021
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Manager

We have worked with some quality individuals at MRO Corp, and we have also had to direct a couple of...

Oct 2021
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Manager

There are incidences and breaches with MRO Corp. There aren't many, but they do certainly occur.

Oct 2021
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Manager

The firm's response to requests depends on the request itself, but there have been deadlines with...

Oct 2021
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Manager

We are looking for optimizations that we have not yet received. We need more functionality and...

Oct 2021
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Manager

The reason that we work with MRO Corp is their knowledge of legal aspects and the regulations of...

Oct 2021
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Manager

The executive team from MRO Corp is very personally involved and very committed to the best...

Oct 2021
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Manager

It took time for our organization and MRO Corp to trust each other. There were times in the...

Oct 2021
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Manager

Overall, MRO Corp does a decent job. They keep things tracked and get the records to most people in...

Sep 2021
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Manager

If there were strong competitors in the area, we probably wouldn’t use MRO Corp again. We have seen...

Sep 2021
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Manager

MRO Corp doesn’t seem to nickel-and-dime us. We have a pretty good arrangement because they submit...

Sep 2021
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Director

While there have been some hiccups with MRO Corp, I would absolutely promote their partnership and...

Aug 2021
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Director

MRO Corp has been very responsive in listening to us as a client and helping to mold their business...

Aug 2021
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Director

We are struggling a little with the quality and consistency of some of the vendor's staff. We are...

Aug 2021
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Director

The vendor is really branching out and looking at other strategies within their platform right now....

Aug 2021
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