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AI Platform Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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VP/Other Executive

We have internally outpaced the vendor's performance because of N1 Health's lack of ability to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

We are definitely getting our money's worth with N1 Health. We are even looking for additional...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

N1 Health could improve on realizing that the individuals in the organization that they are talking...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CEO/President

With N1 Health’s predictive modeling in terms of our targeted campaigns, the vendor is using an AI...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

The services that N1 Health provides are varied. They have an overall understanding of not just the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

N1 Health is very responsive, and they follow up. They are proactive, and they track things really...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have seen the strongest success and ROI from the system in financial areas. We specifically use...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Director

The system is solid and meets our needs. However, what really stands out about it is the vendor's...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have had multiple amendments for additional charges related to added services. That is expected...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

I'm excited to see the development of N1 Health's AI and machine learning algorithms as they relate...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Things are going really well with N1 Health. We have scaled up the amount of work that we have been...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

What elevates N1 Health’s customer support is the speed at which our ad hoc requests are turned...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The iterations, responsiveness, and ability to understand consumer behavior with N1 Health were...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Our relationship team from N1 Health was fantastic. We did not use a call-center setup, but the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The original proposal N1 Health came back with was extremely expensive, especially considering that...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

N1 Health has competitors in the market, but I would recommend them for their service, relationship...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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VP/Other Executive

N1 Health was actually more interested in interoperability than we were able to be. They outpaced us...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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We have been incredibly satisfied with N1 Health. The key is not just the ability to learn something...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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N1 Health has been a very strong partner to us in two ways. The first is that they helped us embed...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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N1 Health is training our people on their AI tools, and that has been great. The vendor is knocking...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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N1 Health helped us profile our membership so that we could push benefits rather than waiting for...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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We have had a pretty long-term relationship with N1 Health. That has been great. We have engaged...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMO

Achieving outcomes with AI Platform is a process. Right now, we are looking at improving key...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CMO

We have been working with N1 Health for a while. When the vendor first came on board, we were using...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CMO

I can't think of any area that N1 Health could improve. Most of the barriers I am experiencing are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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