Homecare, Homecare Advisor, & myUnity (Hospice) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations
We don't receive ongoing training from Netsmart. We only receive training at go-lives. The vendor...
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Product
Homecare has been around for a long time, so it has a lot of the core functionalities that most...
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Relationship
The vendor's support for Homecare has significantly declined. Ever since the vendor announced the...
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Loyalty, Product
We are currently waiting on the myUnity uplift that Netsmart refers to as myUnity NX, which...
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Operations, Product
I think that having a single, unified platform rather than two disparate systems would significantly...
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Operations
The training for myUnity Enterprise was poor. That was largely because the solution was very new at...
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Relationship
Netsmart's support team has been responsive. We are only using myUnity Enterprise for certain...
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Relationship
Netsmart has improved at giving users a voice. We now have routine user group meetings with...
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Product
Netsmart needs to continue building out the standard capabilities of myUnity Enterprise so that it...
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Relationship, Operations
Netsmart seems to have a well-thought-out plan to implement items to meet regulatory requirements....
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Product
Homecare offers an application that can be used on tablets. We can essentially do everything else in...
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Loyalty, Relationship, Product
We use Homecare on our hospice business side. The system isn't officially being sunset, but there...
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Loyalty, Relationship, Product
myUnity Enterprise has an application that can be used on tablets, but that is a super light version...
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Loyalty, Product
We use the system for our palliative care. It is supposed to be Netsmart's go-forward product....
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Loyalty
Netsmart promised us an improved user interface and experience, but their timelines are rarely met...
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Relationship, Product
As a manager who uses the back-office side of myUnity Enterprise and needs to use its reporting...
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Product
As an end user documenting at the bedside as a clinician, I thought that myUnity Enterprise was much...
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Culture, Value
The nature of Netsmart products, in general, is to provide a menu. So the ancillary applications or...
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Product
Netsmart needs enhanced testing of upgrades. When some regulatory items, like OASIS changes for home...
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Product
There are defects in the HIE integration, so it just isn't working as intended. We are supposed to...
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Loyalty, Product
myUnity Enterprise is the newest product that Netsmart is putting forward. So while Netsmart's...
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Operations
We don't have a lot of ongoing training for the system because we have been on the solution for so...
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Product
Netsmart's system has a texting feature built in, but we don't use it. With HIPAA concerns, the...
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Loyalty
I would not buy Homecare Advisor again because I understand that Netsmart ultimately wants to sunset...
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Culture, Product
Netsmart has fallen down in a couple of areas, like with Netsmart Mobile Advisor. It never really...
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Relationship, Product
I have always found Homecare Advisor to be very user-friendly. It uses features like drop-down lists...
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Relationship
Netsmart is really on top of their product, and when something doesn't work, they let us know....
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