Homecare, Homecare Advisor, & myUnity (Hospice) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
Netsmart does not keep all their promises. There was definitely a time looking at optimization where...
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Loyalty
Our hospice group is using myUnity Enterprise right now, but they are switching to another product....
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Value
Netsmart is usually on top of trying to figure out regulatory things before they happen. Netsmart...
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Relationship, Operations
Training from Netsmart is nonexistent. They have communities and that sort of thing, but not a real...
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Loyalty
Homecare is not good anymore. With the upgrades, stuff just breaks. Every time we upgrade, we hold...
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Value
Netsmart charges us for little things that are ridiculous, like every time we want to make a change...
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Operations
Netsmart’s training was not very good. It felt like superuser and train-the-trainer training, and it...
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Product
myUnity Enterprise Hospice has quite a few APIs out, but it does not have as many APIs in; those are...
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Relationship
Often, when we contact Netsmart's customer support people at night, they say that what we want is an...
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Culture, Relationship
When staff from our organization reach out to Netsmart, they may or may not get the same level of...
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Product
When it comes to having a good electronic medical record and making sure that we have billable...
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Culture
I’m a little less optimistic about myUnity Enterprise Hospice than I was a year ago because of the...
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Product
I would like Netsmart to not break things when they enhance things. For example, when somebody is...
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Product
We usually don't have a problem with Homecare Advisor meeting our billing needs for hospice. We have...
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Culture, Value
We were not easy to deal with, but Netsmart really met us in the middle. They didn't give us...
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Relationship, Product
We have some issues with Homecare Advisor, but I can’t blame Netsmart because they have a better...
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Culture, Relationship
Netsmart is fair. It takes them a little while, but they solve problems. They figure out solutions,...
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Product
Putting our palliative program into our current state of Homecare Advisor has been really helpful...
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Operations
The whole EVV rollout with Netsmart was a disaster. It took us months before we were able to bill,...
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Product
Homecare works for what it is, but it is an old platform. A lot of the functionality that we need at...
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Loyalty
We switched over to Netsmart’s iPad product, and that was a significant upgrade, but it was painful....
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Product
The offline mobile app in myUnity Enterprise Hospice has quite limited functionality. We would look...
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Product
Routine myUnity Enterprise Hospice updates are applied with no downtime necessary; users simply...
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Product
The format of the back office often creates extra work, such as when data is updated in one place...
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Product
The clinical side of myUnity Enterprise Hospice is easy for clinicians to navigate as it is web...
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Relationship
Netsmart does keep promises. Netsmart has actually been very attentive to the upgrades. Netsmart has...
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Loyalty
One of the reasons we are looking for a change from Netsmart is the lack of interoperability. I...
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Relationship
Before Netsmart acquired the product, we had a dedicated support team. The product is listed with...
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Relationship
Homecare is an old platform, and the support Netsmart provides is lacking. We constantly have to...
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Product
The system is working okay. We are not having issues, but we are just plodding along. We can work efficiently....
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Relationship
Our Netsmart representative is fantastic. When we put in a ticket, they are on it. However, our...
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Relationship
The vendor is not very proactive. When they release new versions, Netsmart does not report issues to...
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Relationship
We are dealing with a defect in Homecare that has resulted in providers losing entire assessments...
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Relationship, Operations, Product
For new functionality and updates, Netsmart is good about providing documentation and walking...
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Product
Homecare is a straightforward solution, particularly for users in the field. Those users can use a...
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Relationship, Product
We can’t see any other organization’s defects. It would be nice to search and see whether any other...
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Relationship
We work with a client alignment executive from Netsmart who is assigned to our account, and that...
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