Homecare, Homecare Advisor, & myUnity (Hospice) Commentary
Filtered view: All
Subject Expert
Jackson Tate
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Relationship
We have a one-way relationship. There's only a partnership if Netsmart needs something from us. I...
Login or Create an Account to see details.
Relationship
Netsmart's support team rates just above the middle of the road. Getting support is one area. The...
Login or Create an Account to see details.
Culture, Value
Netsmart is transparent and probably even fair with their charges. I just feel like everything is...
Login or Create an Account to see details.
Loyalty, Value
myUnity Enterprise is probably not the most expensive system, but we get what we pay for. Right now,...
Login or Create an Account to see details.
Operations
For training, Netsmart is developing content and keeping resources available.
Login or Create an Account to see details.
Product, Value
The system contains a lot more functionality than myUnity. The upkeep has not been great, and we've...
Login or Create an Account to see details.
Loyalty
Given that the product is going to be sunsetted, I wouldn't recommend it at all. But if we were in a...
Login or Create an Account to see details.
Loyalty
I wouldn’t buy Netsmart's system again because it is going to be sunsetted soon. Netsmart isn't even...
Login or Create an Account to see details.
Operations
Netsmart is certainly not innovating the system. They're just keeping up with regulatory items....
Login or Create an Account to see details.
Relationship
Netsmart has limited resources. They've taken away some of the resources. Folks have left, and...
Login or Create an Account to see details.
Operations
We don't receive ongoing training from Netsmart. We only receive training at go-lives. The vendor...
Login or Create an Account to see details.
Product
Homecare has been around for a long time, so it has a lot of the core functionalities that most...
Login or Create an Account to see details.
Relationship
The vendor's support for Homecare has significantly declined. Ever since the vendor announced the...
Login or Create an Account to see details.
Loyalty, Product
We are currently waiting on the myUnity uplift that Netsmart refers to as myUnity NX, which...
Login or Create an Account to see details.
Operations, Product
I think that having a single, unified platform rather than two disparate systems would significantly...
Login or Create an Account to see details.
Operations
The training for myUnity Enterprise was poor. That was largely because the solution was very new at...
Login or Create an Account to see details.
Relationship
Netsmart's support team has been responsive. We are only using myUnity Enterprise for certain...
Login or Create an Account to see details.
Relationship
Netsmart has improved at giving users a voice. We now have routine user group meetings with...
Login or Create an Account to see details.
Product
Netsmart needs to continue building out the standard capabilities of myUnity Enterprise so that it...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout