Plastic Surgery EHR Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Product
We don't like Nextech’s online schedule as much as other parties, and their patient portal could...
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Relationship, Product
We partner with different vendors that use Nextech, and their data integrations definitely make sure...
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Operations
Nextech is very hands on. They allow us to modify the schedule if we need to do something on the...
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Product
Plastic Surgery EHR is very easy to use. We can customize it based on what we need. Additionally,...
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Operations
I think Nextech should reach out to practices more and provide additional training because sometimes...
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Relationship
With Nextech, we have to solve our own problems a lot. If there's an issue with something, like an...
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Relationship
Nextech’s development and innovation are getting better. They weren't always that great.
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Operations, Product
Nextech’s community portal, where we can go on and see videos or PDFs, is very outdated. They...
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Relationship
When I call to get help, Nextech is very helpful. If I need help creating an EHR template, I can...
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Culture
With Nextech, I would love to see someone review invoices with us on a quarterly or yearly basis to...
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Relationship, Operations
With any new things Nextech comes out with, they aren't very good at informing us. We have a person...
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Product, Value
I wouldn't buy Nextech's system again. It's just so robust that for our size of practice, we really...
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Product
Plastic Surgery EHR has been really helpful. It is easy. We can send patients their intake forms,...
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Relationship
Nextech is really quick to answer the phone when I call with an issue, but I have multiple open...
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Product
Plastic Surgery EHR does not offer a biweekly option for automatic payments for patients. Nextech...
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Relationship
Nextech will send out updates when we first log in to Plastic Surgery EHR, letting us know what new...
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Relationship
I haven’t needed to call Nextech’s support other than the one time I did, and they were very helpful....
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Relationship
We don't have a dedicated representative from Nextech that I know of, so when we call, we're just...
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Operations
When we were trying to set up our pharmacy feature, there was one slightly nasty person from Nextech...
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Product
Plastic Surgery EHR's reporting functionality is really good. The reports are easy to generate, and...
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Loyalty, Value
Plastic Surgery EHR has largely filled our needs, but there are some gaps. One function we would...
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Product
Clinically, Plastic Surgery EHR provides everything we need without all the bells and whistles that...
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Loyalty, Relationship, Operations
By using multiple solutions from Nextech, the thought was that everything would be in one dashboard....
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Culture
The sales team was really good, but the promise that didn't happen was customer service and complete...
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Culture
We were extremely excited about all of Nextech’s reporting, so the sales team did an excellent job...
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Operations
In theory, Nextech’s training was very inviting, but having gone through it, the reality is that...
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Relationship
The support team is almost not there. We call the support team, and we don't get a request back for...
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Relationship, Value
I don't feel like we have a partnership with Nextech. We're using them, but I'm not an advocate of...
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Culture
The solution has an invoice module that we have a significant issue with. It has gone out on us a...
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Relationship
The vendor's support is usually pretty good. Their response times are usually not great. There are...
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Operations
We moved over to Practice+, and it was just a lot to be put on us at one time. That is not...
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Product
The scheduling piece of the solution is pretty easy to use. It is easy to pull the schedule up and...
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Operations
Training was lacking. It was too basic. When Nextech did training, they were more focused on what we...
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Product, Value
My staff members just feel like the system is not user friendly. We don't have the ability to...
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Culture, Loyalty, Value
When our contract is up, we're probably going to move to another vendor unless Nextech makes...
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Product
I understand the limitations of having a HIPAA-protected platform, but I really think that Nextech...
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Operations, Product
We like the flexibility of the platform. There's a little bit of training at the front end to...
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Culture, Value
The vendor is sometimes fair and transparent with charges. Our organization has Plastic Surgery EHR...
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Relationship
I like how responsive Nextech is to our questions, whether our questions are about support,...
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Loyalty, Relationship
Nextech is getting ready to launch improvements on the portal, and that has been a long-running...
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Product
I wish we didn't have to have so many platforms. I wish we could have one that works and does...
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Relationship
Some support personnel are not very knowledgeable about some issues and do not present solutions. I...
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Loyalty, Product
The solution has exhaustive capabilities that I will not use, and that is great. It's kind of like...
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Operations
Our training fell off the rails a little bit. I needed to be trained so I could make templates and...
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Loyalty
I went with the product because someone told me it is the best EHR on the market, hands down. To...
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Culture, Relationship
It would be really nice to get one point person from Nextech to pick up the phone, call me, and give...
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Culture
Our interactions with Nextech's salespeople were excellent. The representative that we were in...
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Operations
Because of the miscommunications we had with training, when I was onboarding, I had trouble logging...
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Operations
I am a superuser with the software solution. It is easy to use and understand. I wish the webinar...
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Operations
We have never really utilized Nextech’s training programs. They have all different modules for us to...
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Value
Nextech is pushing us to take our system to the cloud. We are on a server now. We don't trust the...
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Relationship
Nextech’s support people are excellent. The only issue is that sometimes it takes a while for them...
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Product
The billing is very confusing in the solution. When I go back to track something a year later or...
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Operations, Product
Nextech is pretty thorough with everything that they do. There is just an awful lot of clicking. But...
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Product
I would recommend the solution, but I would also recommend that a brand-new practice really shop...
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Product, Value
Plastic Surgery EHR is overpriced and outdated. There are minor to moderate daily functional issues.
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Product
Plastic Surgery EHR is a basic EMR with a nice scheduler, but it is missing some very basic functionalities....
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Relationship
We have had continuous issues with Plastic Surgery EHR, and Nextech has the worst customer service...
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Product
Probably the best benefit of the solution for a provider is how Nextech can customize everything in...
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Relationship
While I think Nextech's customer support people are overall fantastic, there are a few gems. If we...
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Product
Most of the reports in the solution are customizable, so we can add fields that we may need, but...
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Relationship
Plastic Surgery EHR is a great product, and Nextech has a great team overall. Their customer service...
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Product, Value
Using multiple solutions from Nextech makes our staff members more efficient because we are getting...
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Loyalty, Product
We really like Nextech as a whole because we can do everything through their systems, including...
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Loyalty, Operations
Some of our doctors had used Nextech's system in the past and liked it, so we decided to go with it....
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Relationship
When we reach out to Nextech, it takes several days for them to follow up with us. We have to reach...
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Operations, Product
I love Plastic Surgery EHR. The system we were on before it wasn't user friendly. We can do a lot of...
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Value
I really like Plastic Surgery EHR. We didn't have a good experience with it when we started on it...
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Relationship
Our office likes Nextech's software. However, Nextech's training and account representation are...
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Operations, Product
We had trouble figuring out the system along the way, but we pretty much have our routine down now....
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Operations
I don't think we had any type of training program with Nextech. We had to hire a third-party...
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Relationship
Our partnership with Nextech is excellent. The partnership makes it easy to keep track of previous...
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Product
I haven't really seen much new development or innovation from Nextech. I use the app on my phone a...
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Culture, Value
The vendor is honest and transparent about their charges. Sometimes, we get charged a lot. However,...
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Operations
Nextech's training are great. The vendor is great at putting out best practices for clients.
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Product, Value
When we started with the solution, the vendor basically let us configure everything into what we...
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Relationship
The vendor's support is pretty good when it comes to things that aren't related to data. On the data...
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Loyalty
Nextech's system isn't what we need, but it could be amazing for a traditional clinic. If a customer...
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Loyalty, Product
We have some customizations that we would like to automate in the system, but Nextech's API is very...
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Loyalty
Plastic Surgery EHR is not part of our long-term plans. We are reviewing other vendors' products to...
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Product
I have had Nextech for many years. From the beginning, I have tried to get the data output in the...
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Relationship, Value
Nextech is expensive for the support and integration that we get. Every five years or so, having an...
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Product, Value
Using Plastic Surgery EHR improves our billing. It allows us to generate reports that streamline...
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Product
The calendar function in Plastic Surgery EHR is poor, so we use third-party calendar solutions to...
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Loyalty, Product
The clinical functionalities in Plastic Surgery EHR are archaic and poor. The core issue is that the...
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Operations
Nextech provided virtual training and had representatives on-site for a few days at the launch. The...
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Operations, Value
Nextech is a huge disappointment. The system is too complicated to use and to teach to a large team....
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Loyalty
We are shopping around for other solutions because of Nextech’s credit card rates. When we first...
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Operations
I have complaints about the vendor's support, as well as the onboarding process and the lack of...
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Operations, Product
Nextech does well in the sense that the solution was easy to build. Templates were pretty...
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Relationship, Value
I don't feel like we have a partnership with the vendor. I feel like they get their money, and then...
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Relationship
The vendor's support is hit or miss. Sometimes we get really great people when we call. Other times,...
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Relationship
We met with a couple of people from Nextech who told us that various things we want are in the...
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Relationship
I’m really happy with Nextech. They are typically very easy to get in touch with, including their...
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Product
Over the past couple of years, Nextech has added features to Plastic Surgery EHR that we were...
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Product
Nextech’s Plastic Surgery EHR system integrates directly with tools like TouchMD, which allows...
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Value
Nextech charges me for every additional module. I can't do electronic billing to insurance companies...
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Product
Plastic Surgery EHR is all integrated, so I can do all my billing in the solution. I don't do...
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Relationship
Nextech never calls us, so I never know when I'm eligible for an update, when I can get an upgrade,...
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Product
The upgrades from Nextech have really been upsetting me because they just use alphabet soup to tell...
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Relationship
The phone and web support form Nextech is actually very good. The support people have gotten...
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Relationship, Product
The biggest issue in Plastic Surgery EHR is reporting. We were promised amazing reporting, but it...
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Operations
The implementation and training from Nextech were choppy. Support varied depending on who was on the...
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Loyalty, Product
We originally used Nextech's standard EHR, and we felt it made financial sense for our practice....
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Product
The system doesn't work on operating systems that it wasn't written for, so it cuts out all the...
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Relationship
I am too busy to really be proactive with the system. I am not a squeaky wheel in any sense. I...
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Value
We know Nextech is doing updates, but we get updates about product improvement enhancements that...
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Product
The system's strength is that it can connect with everything. The system does billing, scheduling,...
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Operations, Product
The system hasn't really had any upgrades. Nextech has added a couple of modules, and I would rate...
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Relationship, Value
The system is too expensive. For my level of dissatisfaction, the amount we are paying is crazy. We...
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Product, Value
Nextech charges a lot for the financial module that integrates with their billing system. If the...
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Operations
We had great trainers and a really great training experience, but we had to pay a premium for that....
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Loyalty, Product
Nextech has a reporting module that we have to enhance. That is a big gap. We are trying to use the...
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Operations, Product
By the time I get around to an upgrade, Nextech is coming out with a new one, so then all of the...
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Value
The maintenance fee for the solution depends on how many modules we have, so we pay for the link to...
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Loyalty, Value
When the solution came out, the EHR portion wasn't going to save me any time, and it was going to...
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Value
Plastic Surgery EHR is much more cost-effective for me, and it doesn't give me all the irrelevant...
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Operations, Product
There are some features that are difficult to figure out how to use. For example, learning to...
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Relationship
It takes Nextech a while to figure out what the glitch is sometimes, so I end up trying to...
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Product
Nextech keeps pushing me to use their new cloud-based system, but I'm not going to do that because I...
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Product
Plastic Surgery EHR is made for plastic surgery and dermatology, so it has all the features that I...
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Value
I would recommend Plastic Surgery EHR, but charging for every little thing prevents anyone from...
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Product
The system's patient portal doesn't allow for document uploads. That creates cumbersome formatting...
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Product
Plastic Surgery EHR is so expansive, and that is one of the biggest benefits. We like that it just...
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Product
There is quite a bit in the background that could be improved with Plastic Surgery EHR. Nextech...
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Product
It takes a skilled individual to understand and manipulate the reports in Plastic Surgery EHR...
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Product
Plastic Surgery EHR’s UI is dated, cumbersome, and hard for a casual user from top to bottom. That...
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Product
Plastic Surgery EHR has two different aspects of use. There is the Nextech Select platform and...
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Relationship
We are not an insurance-based practice across the board, and I think some of the things that Nextech...
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Value
Years ago, we had to pay for every extra platform or new port, like patient portals and other things...
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Relationship
I was on a call recently with several members of Nextech's team and our corporate office, talking...
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Relationship
I like that when we email a question to the support people, when they respond to us, they don't just...
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Product, Value
The system makes everything at the practice level, including all the day-to-day steps for all the...
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Product
The system is pretty reliable. Once in a while, there are some glitches with the system, but I think...
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Relationship, Operations
Nextech's customer support is excellent. We can call in or email. They have a website where we can...
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Operations
I think that whenever we are implementing something, Nextech does their training, and they are very...
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Relationship
We have been happy with Nextech. I haven't had any problems with them, and I haven't even had to...
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Culture, Relationship
A couple of times, I have called Nextech about having a glitch, and sometimes they have said to call...
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Value
Plastic Surgery EHR is a good product. If someone were looking at implementing it, I would say that...
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Product
Nextech's product is not the best for documentation. We have requested assistance with our templates...
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Value
I am likely to recommend the system. Obviously, the system has to be a good fit for an organization...
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Relationship
Nextech is always upgrading something. They will regularly notify us about their updates, and they...
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Culture, Value
For the most part, Nextech avoids charging us for every little thing. However, we dislike a part of...
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Loyalty, Product
The cloud version of Plastic Surgery EHR can do photos, but there are things like comparison tools...
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Operations
Nextech's training videos for some modules are still from years ago. Obviously, those could be...
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Commentary Summary
Comment Type Breakout