Plastic Surgery EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
I just wish we could add texting. I know that is an option, but I think it is an additional cost. I...
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Product
I am used to Plastic Surgery EHR. I like it, and it is pretty user friendly. What is easy for me is...
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Relationship
I usually call the technical support people when I need help, and they are always good. I haven't...
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Operations, Product
Plastic Surgery EHR is easy to use. It wasn't hard for me to learn how to use it, and I am not...
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Operations
I was never fully trained on the system. The person who trained my organization when we first...
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Relationship
If I have an issue, the vendor will get back to me right away and take care of things, but we don't...
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Loyalty, Product
The only reason we moved to the system was so that our providers would be able to dictate with their...
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Value
The cost and the program attributes are not equal. The amount we pay for the program and the support...
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Culture, Value
I would tell a peer or friend considering Nextech's product to investigate it. The only reason I...
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Relationship
There have been times over the last few years when Nextech has said they were coming out with...
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Relationship
Nextech's technical service team is pretty good. We can get them on the phone, and they are...
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Operations
We never really had a true onboarding training, and there is so much inside of Nextech's system that...
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Culture
Nextech’s sales team makes promises that the current technology is unable to perform. The vendor's...
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Relationship
There has been extremely poor communication from Nextech with huge windows of nonresponsiveness. All...
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Relationship
Of Nextech as a whole, the only good thing they have going is their online support. I'm not sure...
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Product
There are so many tabs on Plastic Surgery EHR that we have no idea what to do with. The inventory...
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Relationship, Operations
I don't know how to use software because it is very difficult. I can't even figure out how to create...
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Loyalty, Product
I have worked with other EHRs, and they are so much easier to work with than Plastic Surgery EHR. We...
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Culture, Relationship, Operations
Nextech could be more proactive by coming to us and making sure we are using everything we pay for....
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Value
Nextech finally came out with NexSpeak, but it is an additional service that we have to pay for, and...
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Relationship
The support team from Nextech is good. Every time I call, they help me and remotely access my...
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Product
I like that I can add notes that pop up when I click on a patient. For example, I can make a note...
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Relationship, Product
We added some things to the product this past year, and we have had some issues with them. I haven't...
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Product
I would like the ease of jumping from screen to screen to be improved. Sometimes it seems like...
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Product
Plastic Surgery EHR’s interface for plastics or dermatology works really well.
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Value
It feels like the overall price increases and increases every month. I'm sure it would with any...
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Operations
We haven't done any ongoing training with Nextech for a long time, but their initial training was...
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Value
We pay at least twice what we should be paying for Plastic Surgery EHR and probably more than that...
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