Plastic Surgery EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations, Product
I don't think this solution is difficult, but if we don't get all the training, there is so much...
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Relationship, Product
The upgrades in Plastic Surgery EHR are really hard. I feel like whenever I call to get an...
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Operations
When we did have training in the past, we did a lot of self-training. We would have liked to have...
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Relationship
We have had a lot of iPad issues in Plastic Surgery EHR, and we have been dealing with them for a...
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Culture, Value
My satisfaction is never going to get above the very bottom rating with Nextech as a company....
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Product
I am happy to use the practice management and billing part of Plastic Surgery EHR. I have adapted...
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Product
Some of Nextech's products work very well; some work poorly. I haven't spoken to any of the end...
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Relationship
Nextech's support is pretty bad, so I doubt that I am on the current version of Plastic Surgery EHR....
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Operations
What needs improvement in terms of Nextech's reporting is I do not ever trust the conversion of...
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Operations
Nextech's training is pretty good. There is a website that we can go on and look at things. The...
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Operations, Product
On the EHR side, sometimes getting Plastic Surgery EHR to do what end users want it to do is...
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Product
With some other systems, at the end of the month, we can run a snapshot of the financials and have...
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Relationship
Nextech is pretty helpful. Most times, if we don't get someone when we call for support, the support...
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Product, Value
I recommend Plastic Surgery EHR all the time. I refer it to people who I think can benefit, but it...
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Loyalty, Product
Nextech is more stable than most vendors. I don't think there is anything that rates at the top of...
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Value
A few years ago, I would have probably given Nextech a low rating for receiving my money's worth....
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Operations
Normally, Nextech's implementation services rate at the top of the scale. But with my current...
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Loyalty
I would give Plastic Surgery EHR a 70% on the functionality meeting all our needs. We are trying to...
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Product
Plastic Surgery EHR is capable as far as scheduling and billing go. Some of the reports, once we get...
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Product
The Practice+ practice management portion works close to how Nextech said it would work, but the EHR...
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Relationship
Sometimes the support is okay, and sometimes it is not. If we are clicking around and can't find...
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Culture
Nextech’s support is disjointed. We don't get the same person every time. It is random who we get....
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Operations
The training to get switched over to Plastic Surgery EHR took a long time, but it was in little...
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Relationship
As far as sharing improvements goes, I don't know that I have ever received any information on what...
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Value
I am in the middle on whether I would choose Nextech again. It is like a catch-22. There are very...
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Loyalty
Nextech was on a hard sell to move everybody from server based to cloud based because they would not...
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Culture, Operations
The Nextech sales team needs to do a better job of selling what they can absolutely do. Nextech...
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Culture, Value
Nextech has moved to more of a line-item billing process, and there is no all-inclusive rate....
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Relationship
Nextech has an amazing IT support department. They help us and get us through problems with logging...
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Product
In Plastic Surgery EHR, there is no communication piece with the patients. We need a texting system...
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Relationship
Nextech has a really hard time holding onto client service managers. We have had multiple in the...
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Product
I'm deeply unhappy with Nextech. Every request I have made has not been addressed. In the years I...
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Loyalty
Nextech is working on a new platform, and because they are working on a new platform, they don’t...
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Value
Nextech charges a lot for little “!#$%&” features, like integrating Google Calendar to show on my...
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Operations
Nextech is pretty good at training, and they have good responsiveness when I have an issue. The...
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Product
Plastic Surgery EHR is actually a very customizable piece of software. We have the system customized...
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Product
The UI in Plastic Surgery EHR uses a lot of pixels for things that we don't need. Instead, I want to...
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Relationship
The problem with Nextech’s support people is that they don’t have a way to do the things we ask them...
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Value
I have heard that Plastic Surgery EHR is one of the most expensive solutions on the market. My...
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Product
Nextech’s online app should have face ID. It should be biometrically enabled. Lots of apps have a...
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Culture, Value
I don’t feel like Nextech keeps all of their promises. We pay a significant amount for our support...
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Product
The process for integration with other solutions is a little frustrating, but the vendor allows for...
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Relationship
Things seem to get passed around quite a bit at Nextech. Approvals are made by somebody other than...
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Operations, Value
Nextech provides training materials on their portal. They offer services that we would have to pay...
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Relationship, Product
As far as I can tell, this solution meets our needs much more often than not. Nextech is also good...
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Culture, Relationship
The only time Nextech seems to be proactive is when they are trying to sell a new service. I don't...
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Operations, Product, Value
Each instance of this solution is its own customizable version. The product has a framework, but we...
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Culture, Relationship
Working with Nextech depends on the side we are hitting. For example, the account management side is...
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Relationship
The support side of Nextech is usually pretty good. Their support people do a very good job, and...
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Loyalty, Relationship
Nextech has shown us their road map for some of their other offerings. The vendor is updating...
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Value
We have paid Nextech extra for quality ongoing training, but the training that users don’t pay for...
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Product
All the different areas of our practice are integrated within Plastic Surgery EHR. That is where the...
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Product
The version of Plastic Surgery EHR that we are on is very old, steam-driven technology. It is...
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Operations, Product
Plastic Surgery EHR is a big platform. It is not easy to use or pick up. There is a learning curve....
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Relationship
There is a portal so that we can reach out to Nextech for support, and a ticket usually has a...
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Operations, Value
If someone were looking into implementing the Plastic Surgery EHR, I would tell them they have to...
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Relationship
Nextech gave us some added support. They also have an added support practice where we have on-site...
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Value
I feel nickel-and-dimed a bit because Nextech's system is really à la carte. We decide what we are...
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Product
The product is made for plastic surgery and dermatology, so at least the version I have has...
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Product
The product does everything that I need in a very easy way. It is so versatile for what I need, and...
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Operations, Product, Value
I don't think I have done an update in a little while. Updates are really a hassle. They aren't a...
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Value
Over the years, especially the last probably 10–12 years, the vendor has added a lot into the...
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Product
The product does communicate with everything. I don't use it, but I do know that we can do e-billing...
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Relationship
The vendor doesn’t tell me about anything. They don't tell me when they are doing updates. They...
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Relationship
Generally, I only deal with IT. With support, the vendor is really good, but I have a way of finding...
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Product
I didn't even know that there was a cloud-based version until about a year or so ago. Then the...
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Product
The product delivers. The vendor is updating the technology to meet other people's needs all the time....
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Loyalty, Value
Plastic Surgery EHR is great software, but the costs are too high for what Nextech is offering. This...
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Loyalty, Product
For me and the team, one of the things that works the best is that I can edit most of the templates...
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Operations
Something that the vendor could do to improve is to fix the interface. It is not the best one. It...
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Relationship
The service from the vendor isn’t very proactive. I would like to see them reaching out about common...
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Loyalty
We have been thinking about switching. Management hasn't made that decision just yet because we want...
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Loyalty, Product
There is a lot of clunkiness in Plastic Surgery EHR, so the intent is there, but the execution is a...
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Product
Nextech's sytem isn't super intuitive, and it is very clunky because it is written on a much older...
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Product
The system needs to be a one-stop shop that anticipates the needs of our patients and the...
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Relationship, Operations
I don't think that Nextech keeps their promises. As somebody who has been in healthcare operation...
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Product, Value
The outcomes we would like to see are reporting and having an integrated solution where we could...
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Product
If someone from a similar organization were thinking about purchasing this product, I would tell...
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Relationship
The product quality is very good. The system offers ePrescribing and reports. The product’s design...
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Culture, Relationship
I have an ongoing issue where I have a client success manager who doesn't respond, and when they do...
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Loyalty
Plastic Surgery EHR has been part of our long-term plans for many years. I would not purchase it...
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Value
I have been with the company for many years. They were bought by a big business, so changes...
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Operations
Nextech’s implementation was the worst. It was a huge undertaking, and we only had someone here for...
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Culture
One reason we like Nextech is the tracking part of their system. We were promised reports, but we...
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Operations, Product
Sometimes appointment reminders don’t transfer correctly from our phone system to Plastic Surgery...
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Relationship
In the beginning, we would call Nextech so much that there were a few times when I knew more than...
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Culture, Value
There was a battle with Nextech about charging us for providers. Originally, they said that certain...
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Culture, Relationship
We have a couple of Nextech team members who I can reach out to via email. One is our account...
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Loyalty, Product
We had a meeting recently, and there were a couple of comments about Plastic Surgery EHR. Some of my...
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Operations, Product
We recommended Plastic Surgery EHR to a new plastic surgery practice that joined our organization....
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Operations
For training, Nextech always has a recorded webinar or something that we can watch for things that...
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Product
The only reason that I give Plastic Surgery EHR’s integration a rating lower than the top is...
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Relationship
When we have a problem, I have to reach out to Nextech’s customer support. But I don't know that we...
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Culture, Value
With Nextech, every time we need another cloud license, we have to pay. There is a different expense...
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Product
Plastic Surgery EHR is very difficult to integrate. For example, when we want to do outside mailings...
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Relationship
Whenever I call Nextech, somebody always answers, and their support is good if we are having...
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Product
Compared to what else is out there, I would buy Plastic Surgery EHR again because it is very...
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Relationship, Product
The product is definitely reliable. It is rare that we have problems with getting the system to...
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Relationship
The vendor's support is very customer-service oriented and efficiency driven. When we have a...
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Loyalty, Relationship
The vendor's actual account executives seem like they stay. Nextech hasn't had very many account...
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Value
The vendor charges for some things, but they don't change for others. For example, they never...
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Product
We integrate a lot of different vendors' products with Plastic Surgery EHR. It is multifaceted, and...
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Relationship
Nextech has direct support, and that makes it very easy to get in touch with somebody with...
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Product
Plastic Surgery EHR is user-friendly. Garbage in, garbage out, so anyone using the Plastic Surgery...
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Loyalty, Value
Plastic Surgery EHR isn't part of our long-term plans. There are a lot of buttons in the system that...
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Relationship
I haven't received any executive involvement from the vendor. I want the vendor to check in with us...
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Product
I don't think Nextech is very up-to-date when it comes to delivering new technology that meets our...
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Relationship
The vendor's people are there for us when we call for the most part. We usually don't have to be put...
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Value
I just wish we could add texting. I know that is an option, but I think it is an additional cost. I...
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Product
I am used to Plastic Surgery EHR. I like it, and it is pretty user friendly. What is easy for me is...
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Relationship
I usually call the technical support people when I need help, and they are always good. I haven't...
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