Plastic Surgery EHR Commentary
Filtered view: All
Subject Expert
Eder Lagemann
Research Director
If you don't have a login, getting started is easy.
User Commentary
Relationship
Some support personnel are not very knowledgeable about some issues and do not present solutions. I...
Login or Create an Account to see details.
Loyalty, Product
The solution has exhaustive capabilities that I will not use, and that is great. It's kind of like...
Login or Create an Account to see details.
Operations
Our training fell off the rails a little bit. I needed to be trained so I could make templates and...
Login or Create an Account to see details.
Loyalty
I went with the product because someone told me it is the best EHR on the market, hands down. To...
Login or Create an Account to see details.
Culture, Relationship
It would be really nice to get one point person from Nextech to pick up the phone, call me, and give...
Login or Create an Account to see details.
Culture
Our interactions with Nextech's salespeople were excellent. The representative that we were in...
Login or Create an Account to see details.
Operations
Because of the miscommunications we had with training, when I was onboarding, I had trouble logging...
Login or Create an Account to see details.
Operations
I am a superuser with the software solution. It is easy to use and understand. I wish the webinar...
Login or Create an Account to see details.
Operations
We have never really utilized Nextech’s training programs. They have all different modules for us to...
Login or Create an Account to see details.
Value
Nextech is pushing us to take our system to the cloud. We are on a server now. We don't trust the...
Login or Create an Account to see details.
Relationship
Nextech’s support people are excellent. The only issue is that sometimes it takes a while for them...
Login or Create an Account to see details.
Product
The billing is very confusing in the solution. When I go back to track something a year later or...
Login or Create an Account to see details.
Operations, Product
Nextech is pretty thorough with everything that they do. There is just an awful lot of clicking. But...
Login or Create an Account to see details.
Product
I would recommend the solution, but I would also recommend that a brand-new practice really shop...
Login or Create an Account to see details.
Product, Value
Plastic Surgery EHR is overpriced and outdated. There are minor to moderate daily functional issues.
Login or Create an Account to see details.
Product
Plastic Surgery EHR is a basic EMR with a nice scheduler, but it is missing some very basic functionalities....
Login or Create an Account to see details.
Relationship
We have had continuous issues with Plastic Surgery EHR, and Nextech has the worst customer service...
Login or Create an Account to see details.
Product
Probably the best benefit of the solution for a provider is how Nextech can customize everything in...
Login or Create an Account to see details.
Relationship
While I think Nextech's customer support people are overall fantastic, there are a few gems. If we...
Login or Create an Account to see details.
Product
Most of the reports in the solution are customizable, so we can add fields that we may need, but...
Login or Create an Account to see details.
Relationship
Plastic Surgery EHR is a great product, and Nextech has a great team overall. Their customer service...
Login or Create an Account to see details.
Product, Value
Using multiple solutions from Nextech makes our staff members more efficient because we are getting...
Login or Create an Account to see details.
Loyalty, Product
We really like Nextech as a whole because we can do everything through their systems, including...
Login or Create an Account to see details.
Loyalty, Operations
Some of our doctors had used Nextech's system in the past and liked it, so we decided to go with it....
Login or Create an Account to see details.
Relationship
When we reach out to Nextech, it takes several days for them to follow up with us. We have to reach...
Login or Create an Account to see details.
Operations, Product
I love Plastic Surgery EHR. The system we were on before it wasn't user friendly. We can do a lot of...
Login or Create an Account to see details.
Value
I really like Plastic Surgery EHR. We didn't have a good experience with it when we started on it...
Login or Create an Account to see details.
Relationship
Our office likes Nextech's software. However, Nextech's training and account representation are...
Login or Create an Account to see details.
Operations, Product
We had trouble figuring out the system along the way, but we pretty much have our routine down now....
Login or Create an Account to see details.
Operations
I don't think we had any type of training program with Nextech. We had to hire a third-party...
Login or Create an Account to see details.
Relationship
Our partnership with Nextech is excellent. The partnership makes it easy to keep track of previous...
Login or Create an Account to see details.
Product
I haven't really seen much new development or innovation from Nextech. I use the app on my phone a...
Login or Create an Account to see details.
Culture, Value
The vendor is honest and transparent about their charges. Sometimes, we get charged a lot. However,...
Login or Create an Account to see details.
Operations
Nextech's training are great. The vendor is great at putting out best practices for clients.
Login or Create an Account to see details.
Product, Value
When we started with the solution, the vendor basically let us configure everything into what we...
Login or Create an Account to see details.
Relationship
The vendor's support is pretty good when it comes to things that aren't related to data. On the data...
Login or Create an Account to see details.
Loyalty
Nextech's system isn't what we need, but it could be amazing for a traditional clinic. If a customer...
Login or Create an Account to see details.
Loyalty, Product
We have some customizations that we would like to automate in the system, but Nextech's API is very...
Login or Create an Account to see details.
Loyalty
Plastic Surgery EHR is not part of our long-term plans. We are reviewing other vendors' products to...
Login or Create an Account to see details.
Product
I have had Nextech for many years. From the beginning, I have tried to get the data output in the...
Login or Create an Account to see details.
Relationship, Value
Nextech is expensive for the support and integration that we get. Every five years or so, having an...
Login or Create an Account to see details.
Product, Value
Using Plastic Surgery EHR improves our billing. It allows us to generate reports that streamline...
Login or Create an Account to see details.
Product
The calendar function in Plastic Surgery EHR is poor, so we use third-party calendar solutions to...
Login or Create an Account to see details.
Loyalty, Product
The clinical functionalities in Plastic Surgery EHR are archaic and poor. The core issue is that the...
Login or Create an Account to see details.
Operations
Nextech provided virtual training and had representatives on-site for a few days at the launch. The...
Login or Create an Account to see details.
Operations, Value
Nextech is a huge disappointment. The system is too complicated to use and to teach to a large team....
Login or Create an Account to see details.
Loyalty
We are shopping around for other solutions because of Nextech’s credit card rates. When we first...
Login or Create an Account to see details.
Operations
I have complaints about the vendor's support, as well as the onboarding process and the lack of...
Login or Create an Account to see details.
Operations, Product
Nextech does well in the sense that the solution was easy to build. Templates were pretty...
Login or Create an Account to see details.
Relationship, Value
I don't feel like we have a partnership with the vendor. I feel like they get their money, and then...
Login or Create an Account to see details.
Relationship
The vendor's support is hit or miss. Sometimes we get really great people when we call. Other times,...
Login or Create an Account to see details.
Relationship
We met with a couple of people from Nextech who told us that various things we want are in the...
Login or Create an Account to see details.
Relationship
I’m really happy with Nextech. They are typically very easy to get in touch with, including their...
Login or Create an Account to see details.
Product
Over the past couple of years, Nextech has added features to Plastic Surgery EHR that we were...
Login or Create an Account to see details.
Product
Nextech’s Plastic Surgery EHR system integrates directly with tools like TouchMD, which allows...
Login or Create an Account to see details.
Value
Nextech charges me for every additional module. I can't do electronic billing to insurance companies...
Login or Create an Account to see details.
Product
Plastic Surgery EHR is all integrated, so I can do all my billing in the solution. I don't do...
Login or Create an Account to see details.
Relationship
Nextech never calls us, so I never know when I'm eligible for an update, when I can get an upgrade,...
Login or Create an Account to see details.
Product
The upgrades from Nextech have really been upsetting me because they just use alphabet soup to tell...
Login or Create an Account to see details.
Relationship
The phone and web support form Nextech is actually very good. The support people have gotten...
Login or Create an Account to see details.
Relationship, Product
The biggest issue in Plastic Surgery EHR is reporting. We were promised amazing reporting, but it...
Login or Create an Account to see details.
Operations
The implementation and training from Nextech were choppy. Support varied depending on who was on the...
Login or Create an Account to see details.
Loyalty, Product
We originally used Nextech's standard EHR, and we felt it made financial sense for our practice....
Login or Create an Account to see details.
Product
The system doesn't work on operating systems that it wasn't written for, so it cuts out all the...
Login or Create an Account to see details.
Relationship
I am too busy to really be proactive with the system. I am not a squeaky wheel in any sense. I...
Login or Create an Account to see details.
Value
We know Nextech is doing updates, but we get updates about product improvement enhancements that...
Login or Create an Account to see details.
Product
The system's strength is that it can connect with everything. The system does billing, scheduling,...
Login or Create an Account to see details.
Operations, Product
The system hasn't really had any upgrades. Nextech has added a couple of modules, and I would rate...
Login or Create an Account to see details.
Relationship, Value
The system is too expensive. For my level of dissatisfaction, the amount we are paying is crazy. We...
Login or Create an Account to see details.
Product, Value
Nextech charges a lot for the financial module that integrates with their billing system. If the...
Login or Create an Account to see details.
Operations
We had great trainers and a really great training experience, but we had to pay a premium for that....
Login or Create an Account to see details.
Loyalty, Product
Nextech has a reporting module that we have to enhance. That is a big gap. We are trying to use the...
Login or Create an Account to see details.
Operations, Product
By the time I get around to an upgrade, Nextech is coming out with a new one, so then all of the...
Login or Create an Account to see details.
Value
The maintenance fee for the solution depends on how many modules we have, so we pay for the link to...
Login or Create an Account to see details.
Loyalty, Value
When the solution came out, the EHR portion wasn't going to save me any time, and it was going to...
Login or Create an Account to see details.
Value
Plastic Surgery EHR is much more cost-effective for me, and it doesn't give me all the irrelevant...
Login or Create an Account to see details.
Operations, Product
There are some features that are difficult to figure out how to use. For example, learning to...
Login or Create an Account to see details.
Relationship
It takes Nextech a while to figure out what the glitch is sometimes, so I end up trying to...
Login or Create an Account to see details.
Product
Nextech keeps pushing me to use their new cloud-based system, but I'm not going to do that because I...
Login or Create an Account to see details.
Product
Plastic Surgery EHR is made for plastic surgery and dermatology, so it has all the features that I...
Login or Create an Account to see details.
Value
I would recommend Plastic Surgery EHR, but charging for every little thing prevents anyone from...
Login or Create an Account to see details.
Product
The system's patient portal doesn't allow for document uploads. That creates cumbersome formatting...
Login or Create an Account to see details.
Product
Plastic Surgery EHR is so expansive, and that is one of the biggest benefits. We like that it just...
Login or Create an Account to see details.
Product
There is quite a bit in the background that could be improved with Plastic Surgery EHR. Nextech...
Login or Create an Account to see details.
Product
It takes a skilled individual to understand and manipulate the reports in Plastic Surgery EHR...
Login or Create an Account to see details.
Product
Plastic Surgery EHR’s UI is dated, cumbersome, and hard for a casual user from top to bottom. That...
Login or Create an Account to see details.
Product
Plastic Surgery EHR has two different aspects of use. There is the Nextech Select platform and...
Login or Create an Account to see details.
Relationship
We are not an insurance-based practice across the board, and I think some of the things that Nextech...
Login or Create an Account to see details.
Value
Years ago, we had to pay for every extra platform or new port, like patient portals and other things...
Login or Create an Account to see details.
Relationship
I was on a call recently with several members of Nextech's team and our corporate office, talking...
Login or Create an Account to see details.
Relationship
I like that when we email a question to the support people, when they respond to us, they don't just...
Login or Create an Account to see details.
Product, Value
The system makes everything at the practice level, including all the day-to-day steps for all the...
Login or Create an Account to see details.
Product
The system is pretty reliable. Once in a while, there are some glitches with the system, but I think...
Login or Create an Account to see details.
Relationship, Operations
Nextech's customer support is excellent. We can call in or email. They have a website where we can...
Login or Create an Account to see details.
Operations
I think that whenever we are implementing something, Nextech does their training, and they are very...
Login or Create an Account to see details.
Relationship
We have been happy with Nextech. I haven't had any problems with them, and I haven't even had to...
Login or Create an Account to see details.
Culture, Relationship
A couple of times, I have called Nextech about having a glitch, and sometimes they have said to call...
Login or Create an Account to see details.
Value
Plastic Surgery EHR is a good product. If someone were looking at implementing it, I would say that...
Login or Create an Account to see details.
Product
Nextech's product is not the best for documentation. We have requested assistance with our templates...
Login or Create an Account to see details.
Value
I am likely to recommend the system. Obviously, the system has to be a good fit for an organization...
Login or Create an Account to see details.
Relationship
Nextech is always upgrading something. They will regularly notify us about their updates, and they...
Login or Create an Account to see details.
Culture, Value
For the most part, Nextech avoids charging us for every little thing. However, we dislike a part of...
Login or Create an Account to see details.
Loyalty, Product
The cloud version of Plastic Surgery EHR can do photos, but there are things like comparison tools...
Login or Create an Account to see details.
Operations
Nextech's training videos for some modules are still from years ago. Obviously, those could be...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout