Plastic Surgery EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Product

We integrate a lot of different vendors' products with Plastic Surgery EHR. It is multifaceted, and...

May 2024
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Manager

Relationship

Nextech has direct support, and that makes it very easy to get in touch with somebody with...

May 2024
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Manager

Product

Plastic Surgery EHR is user-friendly. Garbage in, garbage out, so anyone using the Plastic Surgery...

May 2024
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Manager

Loyalty, Value

Plastic Surgery EHR isn't part of our long-term plans. There are a lot of buttons in the system that...

May 2024
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Manager

Relationship

I haven't received any executive involvement from the vendor. I want the vendor to check in with us...

May 2024
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Manager

Product

I don't think Nextech is very up-to-date when it comes to delivering new technology that meets our...

May 2024
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Manager

Relationship

The vendor's people are there for us when we call for the most part. We usually don't have to be put...

May 2024
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Analyst/Coordinator

Value

I just wish we could add texting. I know that is an option, but I think it is an additional cost. I...

Feb 2024
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Analyst/Coordinator

Product

I am used to Plastic Surgery EHR. I like it, and it is pretty user friendly. What is easy for me is...

Feb 2024
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Analyst/Coordinator

Relationship

I usually call the technical support people when I need help, and they are always good. I haven't...

Feb 2024
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Manager

Operations, Product

Plastic Surgery EHR is easy to use. It wasn't hard for me to learn how to use it, and I am not...

Jan 2024
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Manager

Operations

I was never fully trained on the system. The person who trained my organization when we first...

Jan 2024
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Manager

Relationship

If I have an issue, the vendor will get back to me right away and take care of things, but we don't...

Jan 2024
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Manager

Loyalty, Product

The only reason we moved to the system was so that our providers would be able to dictate with their...

Jan 2024
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Manager

Value

The cost and the program attributes are not equal. The amount we pay for the program and the support...

Jan 2024
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Director

Culture, Value

I would tell a peer or friend considering Nextech's product to investigate it. The only reason I...

Dec 2023
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Director

Relationship

There have been times over the last few years when Nextech has said they were coming out with...

Dec 2023
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Director

Relationship

Nextech's technical service team is pretty good. We can get them on the phone, and they are...

Dec 2023
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Director

Operations

We never really had a true onboarding training, and there is so much inside of Nextech's system that...

Dec 2023
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VP/Other Executive

Culture

Nextech’s sales team makes promises that the current technology is unable to perform. The vendor's...

Dec 2023
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VP/Other Executive

Relationship

There has been extremely poor communication from Nextech with huge windows of nonresponsiveness. All...

Dec 2023
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VP/Other Executive

Relationship

Of Nextech as a whole, the only good thing they have going is their online support. I'm not sure...

Dec 2023
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Manager

Product

There are so many tabs on Plastic Surgery EHR that we have no idea what to do with. The inventory...

Nov 2023
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Manager

Relationship, Operations

I don't know how to use software because it is very difficult. I can't even figure out how to create...

Nov 2023
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Manager

Loyalty, Product

I have worked with other EHRs, and they are so much easier to work with than Plastic Surgery EHR. We...

Nov 2023
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Manager

Culture, Relationship, Operations

Nextech could be more proactive by coming to us and making sure we are using everything we pay for....

Nov 2023
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Manager

Value

Nextech finally came out with NexSpeak, but it is an additional service that we have to pay for, and...

Nov 2023
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Manager

Relationship

The support team from Nextech is good. Every time I call, they help me and remotely access my...

Nov 2023
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Manager

Product

I like that I can add notes that pop up when I click on a patient. For example, I can make a note...

Nov 2023
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Manager

Relationship, Product

We added some things to the product this past year, and we have had some issues with them. I haven't...

Sep 2023
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Manager

Product

I would like the ease of jumping from screen to screen to be improved. Sometimes it seems like...

Sep 2023
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Manager

Product

Plastic Surgery EHR’s interface for plastics or dermatology works really well.

Sep 2023
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Manager

Value

It feels like the overall price increases and increases every month. I'm sure it would with any...

Sep 2023
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CEO/President

Operations

We haven't done any ongoing training with Nextech for a long time, but their initial training was...

Sep 2023
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CEO/President

Value

We pay at least twice what we should be paying for Plastic Surgery EHR and probably more than that...

Sep 2023
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