Plastic Surgery EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
Probably the best benefit of the solution for a provider is how Nextech can customize everything in...
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Relationship
While I think Nextech's customer support people are overall fantastic, there are a few gems. If we...
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Product
Most of the reports in the solution are customizable, so we can add fields that we may need, but...
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Relationship
Plastic Surgery EHR is a great product, and Nextech has a great team overall. Their customer service...
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Product, Value
Using multiple solutions from Nextech makes our staff members more efficient because we are getting...
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Loyalty, Product
We really like Nextech as a whole because we can do everything through their systems, including...
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Loyalty, Operations
Some of our doctors had used Nextech's system in the past and liked it, so we decided to go with it....
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Relationship
When we reach out to Nextech, it takes several days for them to follow up with us. We have to reach...
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Operations, Product
I love Plastic Surgery EHR. The system we were on before it wasn't user friendly. We can do a lot of...
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Value
I really like Plastic Surgery EHR. We didn't have a good experience with it when we started on it...
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Relationship
Our office likes Nextech's software. However, Nextech's training and account representation are...
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Operations, Product
We had trouble figuring out the system along the way, but we pretty much have our routine down now....
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Operations
I don't think we had any type of training program with Nextech. We had to hire a third-party...
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Relationship
Our partnership with Nextech is excellent. The partnership makes it easy to keep track of previous...
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Product
I haven't really seen much new development or innovation from Nextech. I use the app on my phone a...
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Culture, Value
The vendor is honest and transparent about their charges. Sometimes, we get charged a lot. However,...
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Operations
Nextech's training are great. The vendor is great at putting out best practices for clients.
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Product, Value
When we started with the solution, the vendor basically let us configure everything into what we...
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Relationship
The vendor's support is pretty good when it comes to things that aren't related to data. On the data...
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Loyalty
Nextech's system isn't what we need, but it could be amazing for a traditional clinic. If a customer...
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Loyalty, Product
We have some customizations that we would like to automate in the system, but Nextech's API is very...
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Loyalty
Plastic Surgery EHR is not part of our long-term plans. We are reviewing other vendors' products to...
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Product
I have had Nextech for many years. From the beginning, I have tried to get the data output in the...
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Relationship, Value
Nextech is expensive for the support and integration that we get. Every five years or so, having an...
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Product, Value
Using Plastic Surgery EHR improves our billing. It allows us to generate reports that streamline...
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Product
The calendar function in Plastic Surgery EHR is poor, so we use third-party calendar solutions to...
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Loyalty, Product
The clinical functionalities in Plastic Surgery EHR are archaic and poor. The core issue is that the...
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Operations
Nextech provided virtual training and had representatives on-site for a few days at the launch. The...
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Operations, Value
Nextech is a huge disappointment. The system is too complicated to use and to teach to a large team....
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Loyalty
We are shopping around for other solutions because of Nextech’s credit card rates. When we first...
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Operations
I have complaints about the vendor's support, as well as the onboarding process and the lack of...
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Operations, Product
Nextech does well in the sense that the solution was easy to build. Templates were pretty...
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Relationship, Value
I don't feel like we have a partnership with the vendor. I feel like they get their money, and then...
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Relationship
The vendor's support is hit or miss. Sometimes we get really great people when we call. Other times,...
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Relationship
We met with a couple of people from Nextech who told us that various things we want are in the...
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Relationship
I’m really happy with Nextech. They are typically very easy to get in touch with, including their...
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Product
Over the past couple of years, Nextech has added features to Plastic Surgery EHR that we were...
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Product
Nextech’s Plastic Surgery EHR system integrates directly with tools like TouchMD, which allows...
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Value
Nextech charges me for every additional module. I can't do electronic billing to insurance companies...
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Product
Plastic Surgery EHR is all integrated, so I can do all my billing in the solution. I don't do...
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Relationship
Nextech never calls us, so I never know when I'm eligible for an update, when I can get an upgrade,...
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Product
The upgrades from Nextech have really been upsetting me because they just use alphabet soup to tell...
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Relationship
The phone and web support form Nextech is actually very good. The support people have gotten...
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Relationship, Product
The biggest issue in Plastic Surgery EHR is reporting. We were promised amazing reporting, but it...
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Operations
The implementation and training from Nextech were choppy. Support varied depending on who was on the...
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Loyalty, Product
We originally used Nextech's standard EHR, and we felt it made financial sense for our practice....
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Product
The system doesn't work on operating systems that it wasn't written for, so it cuts out all the...
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Relationship
I am too busy to really be proactive with the system. I am not a squeaky wheel in any sense. I...
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Value
We know Nextech is doing updates, but we get updates about product improvement enhancements that...
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Product
The system's strength is that it can connect with everything. The system does billing, scheduling,...
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Operations, Product
The system hasn't really had any upgrades. Nextech has added a couple of modules, and I would rate...
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Relationship, Value
The system is too expensive. For my level of dissatisfaction, the amount we are paying is crazy. We...
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Product, Value
Nextech charges a lot for the financial module that integrates with their billing system. If the...
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Operations
We had great trainers and a really great training experience, but we had to pay a premium for that....
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Loyalty, Product
Nextech has a reporting module that we have to enhance. That is a big gap. We are trying to use the...
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Operations, Product
By the time I get around to an upgrade, Nextech is coming out with a new one, so then all of the...
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Value
The maintenance fee for the solution depends on how many modules we have, so we pay for the link to...
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Loyalty, Value
When the solution came out, the EHR portion wasn't going to save me any time, and it was going to...
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Value
Plastic Surgery EHR is much more cost-effective for me, and it doesn't give me all the irrelevant...
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Operations, Product
There are some features that are difficult to figure out how to use. For example, learning to...
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Relationship
It takes Nextech a while to figure out what the glitch is sometimes, so I end up trying to...
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Product
Nextech keeps pushing me to use their new cloud-based system, but I'm not going to do that because I...
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Product
Plastic Surgery EHR is made for plastic surgery and dermatology, so it has all the features that I...
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Value
I would recommend Plastic Surgery EHR, but charging for every little thing prevents anyone from...
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Product
The system's patient portal doesn't allow for document uploads. That creates cumbersome formatting...
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Product
Plastic Surgery EHR is so expansive, and that is one of the biggest benefits. We like that it just...
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Product
There is quite a bit in the background that could be improved with Plastic Surgery EHR. Nextech...
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Product
It takes a skilled individual to understand and manipulate the reports in Plastic Surgery EHR...
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Product
Plastic Surgery EHR’s UI is dated, cumbersome, and hard for a casual user from top to bottom. That...
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Product
Plastic Surgery EHR has two different aspects of use. There is the Nextech Select platform and...
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Relationship
We are not an insurance-based practice across the board, and I think some of the things that Nextech...
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Value
Years ago, we had to pay for every extra platform or new port, like patient portals and other things...
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Relationship
I was on a call recently with several members of Nextech's team and our corporate office, talking...
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Relationship
I like that when we email a question to the support people, when they respond to us, they don't just...
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Product, Value
The system makes everything at the practice level, including all the day-to-day steps for all the...
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Product
The system is pretty reliable. Once in a while, there are some glitches with the system, but I think...
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Relationship, Operations
Nextech's customer support is excellent. We can call in or email. They have a website where we can...
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Operations
I think that whenever we are implementing something, Nextech does their training, and they are very...
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Relationship
We have been happy with Nextech. I haven't had any problems with them, and I haven't even had to...
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Culture, Relationship
A couple of times, I have called Nextech about having a glitch, and sometimes they have said to call...
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Value
Plastic Surgery EHR is a good product. If someone were looking at implementing it, I would say that...
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Product
Nextech's product is not the best for documentation. We have requested assistance with our templates...
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Value
I am likely to recommend the system. Obviously, the system has to be a good fit for an organization...
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Relationship
Nextech is always upgrading something. They will regularly notify us about their updates, and they...
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Culture, Value
For the most part, Nextech avoids charging us for every little thing. However, we dislike a part of...
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Loyalty, Product
The cloud version of Plastic Surgery EHR can do photos, but there are things like comparison tools...
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Operations
Nextech's training videos for some modules are still from years ago. Obviously, those could be...
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Product
The reporting is good, but when we asked for custom reports and were even willing to pay for them,...
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Product
The report section does not have certain information that I would like to have for data.
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