Plastic Surgery EHR Commentary
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Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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CEO/President

Product

If someone from a similar organization were thinking about purchasing this product, I would tell...

Aug 2024
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CEO/President

Relationship

The product quality is very good. The system offers ePrescribing and reports. The product’s design...

Aug 2024
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CEO/President

Culture, Relationship

I have an ongoing issue where I have a client success manager who doesn't respond, and when they do...

Aug 2024
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CEO/President

Loyalty

Plastic Surgery EHR has been part of our long-term plans for many years. I would not purchase it...

Aug 2024
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CEO/President

Value

I have been with the company for many years. They were bought by a big business, so changes...

Aug 2024
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Director

Operations

Nextech’s implementation was the worst. It was a huge undertaking, and we only had someone here for...

Jul 2024
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Director

Culture

One reason we like Nextech is the tracking part of their system. We were promised reports, but we...

Jul 2024
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Director

Operations, Product

Sometimes appointment reminders don’t transfer correctly from our phone system to Plastic Surgery...

Jul 2024
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Director

Relationship

In the beginning, we would call Nextech so much that there were a few times when I knew more than...

Jul 2024
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Director

Culture, Value

There was a battle with Nextech about charging us for providers. Originally, they said that certain...

Jul 2024
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Manager

Culture, Relationship

We have a couple of Nextech team members who I can reach out to via email. One is our account...

Jul 2024
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Manager

Loyalty, Product

We had a meeting recently, and there were a couple of comments about Plastic Surgery EHR. Some of my...

Jul 2024
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Manager

Operations, Product

We recommended Plastic Surgery EHR to a new plastic surgery practice that joined our organization....

Jul 2024
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Manager

Operations

For training, Nextech always has a recorded webinar or something that we can watch for things that...

Jul 2024
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Manager

Product

The only reason that I give Plastic Surgery EHR’s integration a rating lower than the top is...

Jul 2024
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Manager

Relationship

When we have a problem, I have to reach out to Nextech’s customer support. But I don't know that we...

Jul 2024
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Manager

Culture, Value

With Nextech, every time we need another cloud license, we have to pay. There is a different expense...

Jul 2024
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Manager

Product

Plastic Surgery EHR is very difficult to integrate. For example, when we want to do outside mailings...

Jul 2024
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Manager

Relationship

Whenever I call Nextech, somebody always answers, and their support is good if we are having...

Jul 2024
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Manager

Product

Compared to what else is out there, I would buy Plastic Surgery EHR again because it is very...

Jul 2024
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Manager

Relationship, Product

The product is definitely reliable. It is rare that we have problems with getting the system to...

Jun 2024
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Manager

Relationship

The vendor's support is very customer-service oriented and efficiency driven. When we have a...

Jun 2024
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Manager

Loyalty, Relationship

The vendor's actual account executives seem like they stay. Nextech hasn't had very many account...

Jun 2024
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Manager

Value

The vendor charges for some things, but they don't change for others. For example, they never...

Jun 2024
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Manager

Product

We integrate a lot of different vendors' products with Plastic Surgery EHR. It is multifaceted, and...

May 2024
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Manager

Relationship

Nextech has direct support, and that makes it very easy to get in touch with somebody with...

May 2024
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Manager

Product

Plastic Surgery EHR is user-friendly. Garbage in, garbage out, so anyone using the Plastic Surgery...

May 2024
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Manager

Loyalty, Value

Plastic Surgery EHR isn't part of our long-term plans. There are a lot of buttons in the system that...

May 2024
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Manager

Relationship

I haven't received any executive involvement from the vendor. I want the vendor to check in with us...

May 2024
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Manager

Product

I don't think Nextech is very up-to-date when it comes to delivering new technology that meets our...

May 2024
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Manager

Relationship

The vendor's people are there for us when we call for the most part. We usually don't have to be put...

May 2024
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Analyst/Coordinator

Value

I just wish we could add texting. I know that is an option, but I think it is an additional cost. I...

Feb 2024
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Analyst/Coordinator

Product

I am used to Plastic Surgery EHR. I like it, and it is pretty user friendly. What is easy for me is...

Feb 2024
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Analyst/Coordinator

Relationship

I usually call the technical support people when I need help, and they are always good. I haven't...

Feb 2024
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Manager

Operations, Product

Plastic Surgery EHR is easy to use. It wasn't hard for me to learn how to use it, and I am not...

Jan 2024
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Manager

Operations

I was never fully trained on the system. The person who trained my organization when we first...

Jan 2024
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Manager

Relationship

If I have an issue, the vendor will get back to me right away and take care of things, but we don't...

Jan 2024
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Manager

Loyalty, Product

The only reason we moved to the system was so that our providers would be able to dictate with their...

Jan 2024
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Manager

Value

The cost and the program attributes are not equal. The amount we pay for the program and the support...

Jan 2024
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Director

Culture, Value

I would tell a peer or friend considering Nextech's product to investigate it. The only reason I...

Dec 2023
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Director

Relationship

There have been times over the last few years when Nextech has said they were coming out with...

Dec 2023
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Director

Relationship

Nextech's technical service team is pretty good. We can get them on the phone, and they are...

Dec 2023
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Director

Operations

We never really had a true onboarding training, and there is so much inside of Nextech's system that...

Dec 2023
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VP/Other Executive

Culture

Nextech’s sales team makes promises that the current technology is unable to perform. The vendor's...

Dec 2023
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VP/Other Executive

Relationship

There has been extremely poor communication from Nextech with huge windows of nonresponsiveness. All...

Dec 2023
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VP/Other Executive

Relationship

Of Nextech as a whole, the only good thing they have going is their online support. I'm not sure...

Dec 2023
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Manager

Product

There are so many tabs on Plastic Surgery EHR that we have no idea what to do with. The inventory...

Nov 2023
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Manager

Relationship, Operations

I don't know how to use software because it is very difficult. I can't even figure out how to create...

Nov 2023
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Manager

Loyalty, Product

I have worked with other EHRs, and they are so much easier to work with than Plastic Surgery EHR. We...

Nov 2023
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Manager

Culture, Relationship, Operations

Nextech could be more proactive by coming to us and making sure we are using everything we pay for....

Nov 2023
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Manager

Value

Nextech finally came out with NexSpeak, but it is an additional service that we have to pay for, and...

Nov 2023
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Manager

Relationship

The support team from Nextech is good. Every time I call, they help me and remotely access my...

Nov 2023
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Manager

Product

I like that I can add notes that pop up when I click on a patient. For example, I can make a note...

Nov 2023
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