Plastic Surgery EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations
Nextech’s implementation was the worst. It was a huge undertaking, and we only had someone here for...
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Culture
One reason we like Nextech is the tracking part of their system. We were promised reports, but we...
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Operations, Product
Sometimes appointment reminders don’t transfer correctly from our phone system to Plastic Surgery...
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Relationship
In the beginning, we would call Nextech so much that there were a few times when I knew more than...
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Culture, Value
There was a battle with Nextech about charging us for providers. Originally, they said that certain...
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Culture, Relationship
We have a couple of Nextech team members who I can reach out to via email. One is our account...
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Loyalty, Product
We had a meeting recently, and there were a couple of comments about Plastic Surgery EHR. Some of my...
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Operations, Product
We recommended Plastic Surgery EHR to a new plastic surgery practice that joined our organization....
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Operations
For training, Nextech always has a recorded webinar or something that we can watch for things that...
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Product
The only reason that I give Plastic Surgery EHR’s integration a rating lower than the top is...
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Relationship
When we have a problem, I have to reach out to Nextech’s customer support. But I don't know that we...
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Culture, Value
With Nextech, every time we need another cloud license, we have to pay. There is a different expense...
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Product
Plastic Surgery EHR is very difficult to integrate. For example, when we want to do outside mailings...
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Relationship
Whenever I call Nextech, somebody always answers, and their support is good if we are having...
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Product
Compared to what else is out there, I would buy Plastic Surgery EHR again because it is very...
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Relationship, Product
The product is definitely reliable. It is rare that we have problems with getting the system to...
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Relationship
The vendor's support is very customer-service oriented and efficiency driven. When we have a...
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Loyalty, Relationship
The vendor's actual account executives seem like they stay. Nextech hasn't had very many account...
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Value
The vendor charges for some things, but they don't change for others. For example, they never...
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Product
We integrate a lot of different vendors' products with Plastic Surgery EHR. It is multifaceted, and...
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Relationship
Nextech has direct support, and that makes it very easy to get in touch with somebody with...
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Product
Plastic Surgery EHR is user-friendly. Garbage in, garbage out, so anyone using the Plastic Surgery...
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Loyalty, Value
Plastic Surgery EHR isn't part of our long-term plans. There are a lot of buttons in the system that...
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Relationship
I haven't received any executive involvement from the vendor. I want the vendor to check in with us...
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Product
I don't think Nextech is very up-to-date when it comes to delivering new technology that meets our...
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Relationship
The vendor's people are there for us when we call for the most part. We usually don't have to be put...
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Value
I just wish we could add texting. I know that is an option, but I think it is an additional cost. I...
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Product
I am used to Plastic Surgery EHR. I like it, and it is pretty user friendly. What is easy for me is...
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Relationship
I usually call the technical support people when I need help, and they are always good. I haven't...
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Operations, Product
Plastic Surgery EHR is easy to use. It wasn't hard for me to learn how to use it, and I am not...
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Operations
I was never fully trained on the system. The person who trained my organization when we first...
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Relationship
If I have an issue, the vendor will get back to me right away and take care of things, but we don't...
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Loyalty, Product
The only reason we moved to the system was so that our providers would be able to dictate with their...
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Value
The cost and the program attributes are not equal. The amount we pay for the program and the support...
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Culture, Value
I would tell a peer or friend considering Nextech's product to investigate it. The only reason I...
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Relationship
There have been times over the last few years when Nextech has said they were coming out with...
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Relationship
Nextech's technical service team is pretty good. We can get them on the phone, and they are...
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Operations
We never really had a true onboarding training, and there is so much inside of Nextech's system that...
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Culture
Nextech’s sales team makes promises that the current technology is unable to perform. The vendor's...
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Relationship
There has been extremely poor communication from Nextech with huge windows of nonresponsiveness. All...
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Relationship
Of Nextech as a whole, the only good thing they have going is their online support. I'm not sure...
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Product
There are so many tabs on Plastic Surgery EHR that we have no idea what to do with. The inventory...
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Relationship, Operations
I don't know how to use software because it is very difficult. I can't even figure out how to create...
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Loyalty, Product
I have worked with other EHRs, and they are so much easier to work with than Plastic Surgery EHR. We...
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Culture, Relationship, Operations
Nextech could be more proactive by coming to us and making sure we are using everything we pay for....
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Value
Nextech finally came out with NexSpeak, but it is an additional service that we have to pay for, and...
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Relationship
The support team from Nextech is good. Every time I call, they help me and remotely access my...
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Product
I like that I can add notes that pop up when I click on a patient. For example, I can make a note...
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Relationship, Product
We added some things to the product this past year, and we have had some issues with them. I haven't...
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Product
I would like the ease of jumping from screen to screen to be improved. Sometimes it seems like...
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Product
Plastic Surgery EHR’s interface for plastics or dermatology works really well.
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Value
It feels like the overall price increases and increases every month. I'm sure it would with any...
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Operations
We haven't done any ongoing training with Nextech for a long time, but their initial training was...
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Value
We pay at least twice what we should be paying for Plastic Surgery EHR and probably more than that...
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