Plastic Surgery EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
Nextech charges me for every additional module. I can't do electronic billing to insurance companies...
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Product
Plastic Surgery EHR is all integrated, so I can do all my billing in the solution. I don't do...
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Relationship
Nextech never calls us, so I never know when I'm eligible for an update, when I can get an upgrade,...
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Product
The upgrades from Nextech have really been upsetting me because they just use alphabet soup to tell...
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Relationship
The phone and web support form Nextech is actually very good. The support people have gotten...
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Relationship, Product
The biggest issue in Plastic Surgery EHR is reporting. We were promised amazing reporting, but it...
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Operations
The implementation and training from Nextech were choppy. Support varied depending on who was on the...
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Loyalty, Product
We originally used Nextech's standard EHR, and we felt it made financial sense for our practice....
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Product
The system doesn't work on operating systems that it wasn't written for, so it cuts out all the...
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Relationship
I am too busy to really be proactive with the system. I am not a squeaky wheel in any sense. I...
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Value
We know Nextech is doing updates, but we get updates about product improvement enhancements that...
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Product
The system's strength is that it can connect with everything. The system does billing, scheduling,...
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Operations, Product
The system hasn't really had any upgrades. Nextech has added a couple of modules, and I would rate...
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Relationship, Value
The system is too expensive. For my level of dissatisfaction, the amount we are paying is crazy. We...
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Product, Value
Nextech charges a lot for the financial module that integrates with their billing system. If the...
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Operations
We had great trainers and a really great training experience, but we had to pay a premium for that....
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Loyalty, Product
Nextech has a reporting module that we have to enhance. That is a big gap. We are trying to use the...
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Operations, Product
By the time I get around to an upgrade, Nextech is coming out with a new one, so then all of the...
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Value
The maintenance fee for the solution depends on how many modules we have, so we pay for the link to...
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Loyalty, Value
When the solution came out, the EHR portion wasn't going to save me any time, and it was going to...
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Value
Plastic Surgery EHR is much more cost-effective for me, and it doesn't give me all the irrelevant...
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Operations, Product
There are some features that are difficult to figure out how to use. For example, learning to...
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Relationship
It takes Nextech a while to figure out what the glitch is sometimes, so I end up trying to...
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Product
Nextech keeps pushing me to use their new cloud-based system, but I'm not going to do that because I...
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Product
Plastic Surgery EHR is made for plastic surgery and dermatology, so it has all the features that I...
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Value
I would recommend Plastic Surgery EHR, but charging for every little thing prevents anyone from...
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Product
The system's patient portal doesn't allow for document uploads. That creates cumbersome formatting...
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Product
Plastic Surgery EHR is so expansive, and that is one of the biggest benefits. We like that it just...
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Product
There is quite a bit in the background that could be improved with Plastic Surgery EHR. Nextech...
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Product
It takes a skilled individual to understand and manipulate the reports in Plastic Surgery EHR...
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Product
Plastic Surgery EHR’s UI is dated, cumbersome, and hard for a casual user from top to bottom. That...
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Product
Plastic Surgery EHR has two different aspects of use. There is the Nextech Select platform and...
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Relationship
We are not an insurance-based practice across the board, and I think some of the things that Nextech...
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Value
Years ago, we had to pay for every extra platform or new port, like patient portals and other things...
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Relationship
I was on a call recently with several members of Nextech's team and our corporate office, talking...
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Relationship
I like that when we email a question to the support people, when they respond to us, they don't just...
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Product, Value
The system makes everything at the practice level, including all the day-to-day steps for all the...
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Product
The system is pretty reliable. Once in a while, there are some glitches with the system, but I think...
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Relationship, Operations
Nextech's customer support is excellent. We can call in or email. They have a website where we can...
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Operations
I think that whenever we are implementing something, Nextech does their training, and they are very...
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Relationship
We have been happy with Nextech. I haven't had any problems with them, and I haven't even had to...
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Culture, Relationship
A couple of times, I have called Nextech about having a glitch, and sometimes they have said to call...
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Value
Plastic Surgery EHR is a good product. If someone were looking at implementing it, I would say that...
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Product
Nextech's product is not the best for documentation. We have requested assistance with our templates...
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Value
I am likely to recommend the system. Obviously, the system has to be a good fit for an organization...
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Relationship
Nextech is always upgrading something. They will regularly notify us about their updates, and they...
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Culture, Value
For the most part, Nextech avoids charging us for every little thing. However, we dislike a part of...
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Loyalty, Product
The cloud version of Plastic Surgery EHR can do photos, but there are things like comparison tools...
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Operations
Nextech's training videos for some modules are still from years ago. Obviously, those could be...
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Product
The reporting is good, but when we asked for custom reports and were even willing to pay for them,...
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Product
The report section does not have certain information that I would like to have for data.
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Operations, Product
I don't think this solution is difficult, but if we don't get all the training, there is so much...
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Relationship, Product
The upgrades in Plastic Surgery EHR are really hard. I feel like whenever I call to get an...
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Operations
When we did have training in the past, we did a lot of self-training. We would have liked to have...
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Relationship
We have had a lot of iPad issues in Plastic Surgery EHR, and we have been dealing with them for a...
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Culture, Value
My satisfaction is never going to get above the very bottom rating with Nextech as a company....
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Product
I am happy to use the practice management and billing part of Plastic Surgery EHR. I have adapted...
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Product
Some of Nextech's products work very well; some work poorly. I haven't spoken to any of the end...
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Relationship
Nextech's support is pretty bad, so I doubt that I am on the current version of Plastic Surgery EHR....
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Operations
What needs improvement in terms of Nextech's reporting is I do not ever trust the conversion of...
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Operations
Nextech's training is pretty good. There is a website that we can go on and look at things. The...
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Operations, Product
On the EHR side, sometimes getting Plastic Surgery EHR to do what end users want it to do is...
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Product
With some other systems, at the end of the month, we can run a snapshot of the financials and have...
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Relationship
Nextech is pretty helpful. Most times, if we don't get someone when we call for support, the support...
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Product, Value
I recommend Plastic Surgery EHR all the time. I refer it to people who I think can benefit, but it...
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Loyalty, Product
Nextech is more stable than most vendors. I don't think there is anything that rates at the top of...
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Value
A few years ago, I would have probably given Nextech a low rating for receiving my money's worth....
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Operations
Normally, Nextech's implementation services rate at the top of the scale. But with my current...
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Loyalty
I would give Plastic Surgery EHR a 70% on the functionality meeting all our needs. We are trying to...
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Product
Plastic Surgery EHR is capable as far as scheduling and billing go. Some of the reports, once we get...
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Product
The Practice+ practice management portion works close to how Nextech said it would work, but the EHR...
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Relationship
Sometimes the support is okay, and sometimes it is not. If we are clicking around and can't find...
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Culture
Nextech’s support is disjointed. We don't get the same person every time. It is random who we get....
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Operations
The training to get switched over to Plastic Surgery EHR took a long time, but it was in little...
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Relationship
As far as sharing improvements goes, I don't know that I have ever received any information on what...
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Value
I am in the middle on whether I would choose Nextech again. It is like a catch-22. There are very...
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