Plastic Surgery EHR Commentary
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Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Analyst/Coordinator

Value

I just wish we could add texting. I know that is an option, but I think it is an additional cost. I...

Feb 2024
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Analyst/Coordinator

Product

I am used to Plastic Surgery EHR. I like it, and it is pretty user friendly. What is easy for me is...

Feb 2024
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Analyst/Coordinator

Relationship

I usually call the technical support people when I need help, and they are always good. I haven't...

Feb 2024
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Manager

Operations, Product

Plastic Surgery EHR is easy to use. It wasn't hard for me to learn how to use it, and I am not...

Jan 2024
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Manager

Operations

I was never fully trained on the system. The person who trained my organization when we first...

Jan 2024
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Manager

Relationship

If I have an issue, the vendor will get back to me right away and take care of things, but we don't...

Jan 2024
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Manager

Loyalty, Product

The only reason we moved to the system was so that our providers would be able to dictate with their...

Jan 2024
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Manager

Value

The cost and the program attributes are not equal. The amount we pay for the program and the support...

Jan 2024
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Director

Culture, Value

I would tell a peer or friend considering Nextech's product to investigate it. The only reason I...

Dec 2023
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Director

Relationship

There have been times over the last few years when Nextech has said they were coming out with...

Dec 2023
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Director

Relationship

Nextech's technical service team is pretty good. We can get them on the phone, and they are...

Dec 2023
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Director

Operations

We never really had a true onboarding training, and there is so much inside of Nextech's system that...

Dec 2023
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VP/Other Executive

Culture

Nextech’s sales team makes promises that the current technology is unable to perform. The vendor's...

Dec 2023
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VP/Other Executive

Relationship

There has been extremely poor communication from Nextech with huge windows of nonresponsiveness. All...

Dec 2023
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VP/Other Executive

Relationship

Of Nextech as a whole, the only good thing they have going is their online support. I'm not sure...

Dec 2023
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Manager

Product

There are so many tabs on Plastic Surgery EHR that we have no idea what to do with. The inventory...

Nov 2023
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Manager

Relationship, Operations

I don't know how to use software because it is very difficult. I can't even figure out how to create...

Nov 2023
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Manager

Loyalty, Product

I have worked with other EHRs, and they are so much easier to work with than Plastic Surgery EHR. We...

Nov 2023
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Manager

Culture, Relationship, Operations

Nextech could be more proactive by coming to us and making sure we are using everything we pay for....

Nov 2023
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Manager

Value

Nextech finally came out with NexSpeak, but it is an additional service that we have to pay for, and...

Nov 2023
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Manager

Relationship

The support team from Nextech is good. Every time I call, they help me and remotely access my...

Nov 2023
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Manager

Product

I like that I can add notes that pop up when I click on a patient. For example, I can make a note...

Nov 2023
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Manager

Relationship, Product

We added some things to the product this past year, and we have had some issues with them. I haven't...

Sep 2023
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Manager

Product

I would like the ease of jumping from screen to screen to be improved. Sometimes it seems like...

Sep 2023
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Manager

Product

Plastic Surgery EHR’s interface for plastics or dermatology works really well.

Sep 2023
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Manager

Value

It feels like the overall price increases and increases every month. I'm sure it would with any...

Sep 2023
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CEO/President

Operations

We haven't done any ongoing training with Nextech for a long time, but their initial training was...

Sep 2023
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CEO/President

Value

We pay at least twice what we should be paying for Plastic Surgery EHR and probably more than that...

Sep 2023
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Manager

Relationship, Operations

Nextech keeps us updated on the CARES Act and new things that come out. They are always proactive...

Apr 2023
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Manager

Product

The system's portal isn't patient friendly. Our patients struggle with it. They forget their...

Apr 2023
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Manager

Operations, Product

It isn't clear where to get documents on the vendor's website, especially when users access that...

Apr 2023
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Manager

Relationship

Nextech's support staff members are great. We can get someone on the phone to help us. The vendor's...

Apr 2023
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Manager

Product

I can customize charts in the system, and the system's prescription function works well. I have been...

Apr 2023
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Manager

Operations

When I first came to my organization and started using Plastic Surgery EHR, I did more training than...

Apr 2023
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Manager

Culture, Relationship

We have a sales representative from Nextech who we work with on issues. We also work with a lot of...

Apr 2023
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Manager

Product

I really appreciate the reports in Plastic Surgery EHR. There are a lot of users of the system at...

Apr 2023
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Manager

Product

The system seems to run on autopilot because I am so used to using it. I can't think of anything...

Apr 2023
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Product

Nextech hasn’t really kept up with some of the modern things. Their patient portal does not work...

Apr 2023
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Operations, Value

If we want training from the vendor, we have to pay for it.

Apr 2023
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Product, Value

The portal is not very user friendly. It is very cumbersome and slow, and many patients complain...

Apr 2023
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Product

The program looks the same way it did more than a decade ago. Visually, nothing has changed in the...

Apr 2023
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Relationship

The vendor is usually very responsive when I have problems. However, they are not proactive. When I...

Apr 2023
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Product

The system is functional, but it doesn’t reduce pain points. There aren't many customized plastic...

Apr 2023
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Manager

Product

Things with Nextech have been going well. Things with the scheduling functionality, patient forms,...

Mar 2023
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Manager

Operations

Nextech has not trained us on the solution. We have had to call the vendor when we have had issues...

Mar 2023
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Manager

Culture, Value

Nextech is able to deliver new technology; we just have to pay for that technology.

Mar 2023
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Manager

Loyalty, Value

If we were shopping for EHR tools, we would look at other options besides Nextech's product.

Mar 2023
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(0)
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Manager

Relationship

Nextech said they would be available if we had any questions or needed support. We often found that...

Mar 2023
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Manager

Operations

I would tell a friend or peer who is looking at the EHR that they need to have multiple people...

Mar 2023
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Manager

Operations, Product

When the vendor does updates, the system seems to be fine. If everything is set up correctly, then...

Mar 2023
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Manager

Loyalty, Operations, Product

I came from a specialty facility where I used another EHR that was not user friendly at all. It took...

Mar 2023
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Manager

Product

It would be nice if the patient portal and the process of sending patient forms were easier. We...

Mar 2023
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(0)
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Manager

Operations

Our direct connection with Nextech could be improved; the vendor provides online resources, but we...

Mar 2023
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Analyst/Coordinator

Product

Our providers have been pleased with Plastic Surgery EHR. I also like it. It keeps up pretty well...

Mar 2023
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Analyst/Coordinator

Operations

I haven't had to call Nextech for training very much. Mainly, everything in Plastic Surgery EHR is...

Mar 2023
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Analyst/Coordinator

Relationship

Nextech's support team is always very nice. They always call me back or try to resolve my problem...

Mar 2023
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Analyst/Coordinator

Product

I would tell someone looking into Nextech that we have used Nextech for so many years. Nextech is...

Mar 2023
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