Mirth Connect by NextGen Healthcare
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Other Observations & Comments
NextGen Healthcare has been trying to rebrand the product since they bought it, but the public has...
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Other Observations & Comments
Everything in the solution's current upgrade works well, but there was one thing that we didn't like...
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Service and Support
NextGen Healthcare is very responsive to our needs. They are willing to listen to us and advise on...
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Functionality and Upgrades
The user can either program in Mirth Connect by a click and drag or by doing Java code. Mirth...
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Service and Support
The vendor has had to backfill, and our ticket response times have recently dropped.
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Interfacing and Integration
Mirth Connect is a product with no frills; it does its job. It doesn't need to do a lot of extra...
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Other Observations & Comments
The vendor’s original sales representatives were really knowledgeable when they were at Mirth when...
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Functionality and Upgrades
There is a really good community for users of the product. There is a Slack channel that we can...
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Functionality and Upgrades
NextGen Healthcare needed Mirth more than Mirth needed NextGen Healthcare when they merged, and for...
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Implementation and Training
When we first brought on the globe engine, we put folks through the vendor’s training, and it was...
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Service and Support
Working with NextGen Healthcare is great for support. There is a great knowledge base for their...
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Relationship
The vendor sends out updates and informational marketing materials. Those are always good and have...
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Functionality and Upgrades
The product has a lot of precreated scripting for doing a number of different things that would...
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Functionality and Upgrades
The solution is an industry-leading product, and it is easy to understand.
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Interfacing and Integration
I would like the vendor to improve the product's interfaces and to provide continual upgrades to the...
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Functionality and Upgrades
I love using Mirth Connect. I am learning a lot about the product. Mirth Connect has a lot of...
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Functionality and Upgrades
We use the system a lot. It does everything that we need it to right now, so there aren't a lot of...
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Other Observations & Comments
We haven't had any issues with the system, so we have never had to call the vendor's support people....
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Service and Support
Most of the service for the solution comes from the solution's community. I would say that NextGen...
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Functionality and Upgrades
The solution is a good product, but its file and message-block support are pretty weak. It would be...
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ROI / Cost
The biggest benefits of using the solution are its low cost, gentle initial learning curve, and ease...
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Technology
The vendor keeps bringing in new technology faster than we can implement it.
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Relationship
We rarely have to talk to NextGen Healthcare outside of purchasing new extensions for the system. We...
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Interfacing and Integration
Mirth Connect has worked very well, and we are starting to leverage the true nature of the product....
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Implementation and Training
Because of COVID-19, the vendor stopped in-classroom training, but I have to go to one of their...
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Functionality and Upgrades
Once we get into the product and start learning its nuances, it is really easy to use, but...
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Service and Support
If I open a ticket, that is because I have not been able to find anything online in the user groups...
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Service and Support
If there are any new security threats, NextGen Healthcare sends notices that are pushed out within...
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Implementation and Training
NextGen Healthcare could be a little more descriptive with some of the upcoming functionalities that...
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ROI / Cost
The licensing agreement costs so much money, but it provides access to different plug-ins that can...
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Relationship
Like with any other IT help desk group, NextGen Healthcare's team sometimes ends up losing people or...
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Service and Support
NextGen Healthcare's customer support team has had some trouble lately. The team has been a little...
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Functionality and Upgrades
Mirth Connect is a good solution; I enjoy it, and the software works well. But for somebody who is...
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Functionality and Upgrades
Mirth Connect is a good product, but it is based on a lot of open source software, and that has its...
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Win/Loss - Why they were selected (by current clients)
We have had a lot of discussions about whether we are going to stay with NextGen Healthcare or look...
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Service and Support
NextGen Healthcare does just as well as any other company would in terms of keeping promises, but...
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ROI / Cost
NextGen Healthcare is pretty proud of their professional services, but I have had quite a few times...
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Service and Support
NextGen Healthcare's website has a few known issues, but it is up to the customer to know how that...
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Lessons Learned
If an organization is in the same boat as we are, I would recommend NextGen Healthcare. If the...
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Interfacing and Integration
There are FHIR plug-ins that we can use inside of Mirth Connect. So Mirth Connect is there. But even...
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Implementation and Training
There is no free training for Mirth Connect. We did go through a training session that was pretty...
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Functionality and Upgrades
Part of what NextGen Healthcare claims to do is build a social-service agency and network, but the...
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Functionality and Upgrades
We need more reporting and more data out of the system. We also need integration.
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Relationship
When we bring issues to NextGen Healthcare, it isn't clear what we need to do in order to get our...
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Service and Support
The system is good. We had to get help from the vendor's support people a few times, and they were helpful....
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Functionality and Upgrades
We get our money's worth from the system. We can do everything that we planned to with it. The...
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Functionality and Upgrades
It is really difficult to test the solution's JavaScript code. That is a pain.
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ROI / Cost
The solution has been great. I would recommend it to others for its cost and ease of use. It would...
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Functionality and Upgrades
One of the paramount reasons why we chose to go with NextGen Healthcare for our EHR system was the...
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Interfacing and Integration
We wanted the additional third-party options NextGen Healthcare offered. That way, if there were a...
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ROI / Cost
NextGen Healthcare doesn't nickel-and-dime us. They have one of the lowest-price integration engines...
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Service and Support
NextGen Healthcare falls a bit short on the production side because they are focused more on...
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Implementation and Training
The training that NextGen Healthcare offers effectively equips us for using the product. The...
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Interfacing and Integration
Connect Integration Engine is one of the most flexible engines I have ever seen. In fact, it is not...
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Service and Support
It is easy to open up a ticket with NextGen Healthcare, but it takes a while for them to respond...
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Other Observations & Comments
We don't have any executive leadership connections at NextGen Healthcare. We have only the...
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Functionality and Upgrades
The product is powerful, user friendly, and easy to integrate, and it has so much potential. The way...
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Interfacing and Integration
There were a couple of instances where we had to reach out to NextGen Healthcare for integration...
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Technology
The product sometimes acts finicky, depending on the environment. We recently moved from on-premises...
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Interfacing and Integration
For transferring files or transferring any HL7 transactions in Connect Integration Engine, we have a...
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Functionality and Upgrades
The product has been working well, but we sometimes have problems when we attach large PDFs to our...
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Functionality and Upgrades
The system has been performing really well. Our success has been phenomenal because the engine...
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ROI / Cost
The vendor avoids charging for every little thing, but then we have to leverage solution providers...
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Relationship
The vendor doesn't provide all the upgrade services that we have leveraged in the past. The vendor...
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Service and Support
When we call the vendor's support team, we don't talk to a support person. We talk to a message...
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Functionality and Upgrades
For anyone who is a developer in charge of creating an interface, this solution is pretty...
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Relationship
The vendor delivers what they say they are going to deliver. The vendor does hit the mark when they...
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Future Outlook
We are switching away from NextGen Healthcare. It is unacceptable that something becomes...
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Functionality and Upgrades
Connect Integration Engine is really good and works well. The system has helped us, and our IT...
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Service and Support
The solution is very good. We struggle with the time the vendor takes to get support and solve the...
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ROI / Cost
The vendor does not nickel-and-dime us, and we appreciate that. The vendor has a fixed cost model so...
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Implementation and Training
Rolling out Connect Integration Engine was easy and straightforward. I had several people from my...
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Service and Support
NextGen Healthcare keeps their product current. It is fast and efficient. They have a good company,...
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Sales and Contracting
Almost everything that we need from NextGen Healthcare is covered under the support agreement.
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Future Outlook
NextGen Healthcare could train their people more. In the next year, they will improve their support...
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Functionality and Upgrades
NextGen Healthcare is slow to respond, and their solutions are expensive. When NextGen Healthcare...
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Implementation and Training
NextGen Healthcare's training isn't great, but it is good enough. Integration engines are always...
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Service and Support
NextGen Healthcare isn't responsive. Their support people try, but they can't always figure out...
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Service and Support
I don't have anything good to say about the solution. When it works, I don't have a problem with it....
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