Mirth Connect by NextGen Healthcare Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
Organizations have to pay for the platinum package support or the monthly support with NextGen...
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Operations, Product, Value
People could break their computers easily back in the day, but over time, computers have grown to...
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Culture, Value
NextGen Healthcare changed their pricing model for Mirth Connect, and the powers that be that sign...
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Product
I don't always know how Mirth Connect stands out. We are on a lot of products like it, but I am not...
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Relationship
We have a love-hate relationship with NextGen Healthcare. NextGen Healthcare really went down the...
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Loyalty
We plan to continue to use the system for the long term.
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Loyalty, Relationship
We have decided to leave NextGen Healthcare's system after many years. The vendor's customer support...
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Operations, Product
Many people like Mirth Connect because they have a lot of control over it. If we learn how to use...
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Loyalty, Product
There isn't much of an upgrade cycle for Mirth Connect, but that is just the nature of...
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Loyalty, Product
Mirth Connect is one of the best interoperability platforms out there because it is vendor agnostic....
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Product
I have been working trying to get the load balancing working in Mirth Connect by NextGen Healthcare,...
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Product, Value
Mirth Connect by NextGen Healthcare is the backbone of everything we do. It allows us to be able to...
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Operations
I got my training separately at NextGen Healthcare. There was a whole certification process, and...
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Relationship
NextGen Healthcare has an emergency line, but I never have to call it. They also have an email line....
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Relationship, Operations
NextGen Healthcare used to have a monthly webinar where they would go over changes, but it was...
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Loyalty
I see my satisfaction with this solution dipping in the future because all the tools I see in the...
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Product
Everything in this solution is kind of standardized. It is like this goes here, and that goes there.
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Value
There were a few situations where we needed to do some API calls and some database calls, and those...
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Loyalty, Operations, Product
I would tell others looking at the product that if they have technical staff members who know...
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Value
NextGen Healthcare has been struggling for over 10 years to get to cloud native, and their cost of...
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Loyalty, Relationship
Unfortunately, Mirth Connect by NextGen Healthcare's support has decreased over the last few years...
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Value
If someone were looking into this product, I would tell them to buy the product and to plan to use...
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Product
The biggest area for improvement would be security. The vendor needs to implement MFA on their...
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Culture, Relationship
NextGen Healthcare has a very friendly sales team. They also have a proactive support team, and we...
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Relationship, Product
NextGen Healthcare needs to get better security for their product. Not having two-factor...
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Relationship
The service quality from NextGen Healthcare depends on where we fit on their priority list....
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Relationship
There is a direct correlation between the quality of NextGen Healthcare's support team and our...
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Relationship
Mirth Connect by NextGen Healthcare is a solid product. NextGen Healthcare was a little hampered by...
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Product
Mirth Connect by NextGen Healthcare is solid. It is a stalwart of the industry in terms of interface...
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Relationship
We really question the vendor’s commitment to the HIE space versus the ambulatory space. It seems...
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Relationship, Product
NextGen Healthcare needs to do a better job of communicating changes, particularly with releases and...
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Culture, Relationship
We have had issues with the accounting at NextGen Healthcare. They tend to wait until things are...
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Product
With Mirth Connect, we can connect the typical HL7 interfaces with the port-to-port connection, and...
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Product
Mirth Connect is probably our favorite interface engine out of the ones that most of my team and I...
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Relationship
NextGen Healthcare has different support levels with a certain number of tickets and extensions...
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Operations
NextGen Healthcare does offer implementation services and help with upgrades, and they do have a...
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Operations, Product
Coming from an interface perspective, Mirth Connect can be a little daunting if a user is used to...
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