Mirth Connect by NextGen Healthcare
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Value
Mirth Connect is a low-cost, high-value product. The product is a stable platform for enterprise integration....
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Product
I wish the product’s user interface weren't so boxy. It would be nice if I could adjust the window...
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Product
The product’s main strength is its ease of use. The documentation has improved greatly from the...
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Relationship
NexGen Healthcare is very good at responding to inquiries. Most of the time, if I run into issues or...
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Culture, Culture, Value, Value
The solution's cost of ownership is low compared to the cost of other vendors' solutions. NextGen...
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Loyalty, Loyalty, Product, Product
Something really unique about the system is its clustering environmental fallback. If users have a...
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Relationship, Relationship
NextGen Healthcare's customer service is top notch. If we were to place a ticket for an issue, then...
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Relationship, Relationship
NextGen Healthcare is very proactive. They reach out to us quite a bit. Their executives have helped...
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Relationship, Relationship
NextGen Healthcare is very good at developing new solutions. They help us grow with new solutions...
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Product
I wouldn’t buy the product again because it has performance issues. The product is old and...
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Culture, Relationship
NextGen Healthcare keeps us informed about different things. They send out notices, and they have a...
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Product
Mirth Connect is a very good product. It has been a good product for a very long time. We use it...
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Loyalty, Relationship
We like the product, but we are looking to see whether any other vendors can support and write...
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Relationship, Product
We have been experiencing a lot of issues with upgrades. We have to report issues to the vendor’s...
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Operations, Product
I am not satisfied when the vendor introduces new features. Those features break a lot of existing...
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Operations
The vendor offers training, including certification courses.
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Relationship
Because of the time zone difference between the vendor’s support team and us, they respond late and...
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Relationship, Product, Value
I wouldn’t recommend that others buy the commercial plug-ins from NextGen Healthcare. I would...
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Relationship
There used to be a lot of community support. We used to know some developers by name, and they used...
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Relationship, Product
NextGen Healthcare doesn’t communicate with me. They don't monitor our systems. They don't have any...
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Relationship
I would give a friend warnings about the struggles we have had with the vendor, but I would tell...
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Relationship, Operations
NextGen Healthcare has a monthly meeting. They are trying to improve. Before they had monthly...
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Relationship
We need support, but the vendor is not as helpful as I wish they would be. I had an experience with...
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Relationship
I don't have a good opinion of NextGen Healthcare's support team. I don't open many tickets because...
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Operations, Product
NextGen Healthcare’s product is good. I taught myself to use Mirth Connect because it is easy to...
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Relationship
I have had terrible trouble with NextGen Healthcare’s service department. They are not prompt. They...
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Operations
The initial training was good, but it was not real-world training. The vendor gave us the concepts...
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Operations, Product
NextGen Healthcare provided me with some documentation that I didn't have before, and that was...
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Product
Everything in the solution's current upgrade works well, but there was one thing that we didn't like...
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Relationship
NextGen Healthcare is very responsive to our needs. They are willing to listen to us and advise on...
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Product
The user can either program in Mirth Connect by a click and drag or by doing Java code. Mirth...
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Relationship
The vendor has had to backfill, and our ticket response times have recently dropped.
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Product
Mirth Connect is a product with no frills; it does its job. It doesn't need to do a lot of extra...
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Culture
The vendor’s original sales representatives were really knowledgeable when they were at Mirth when...
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Relationship, Product
There is a really good community for users of the product. There is a Slack channel that we can...
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Product
NextGen Healthcare needed Mirth more than Mirth needed NextGen Healthcare when they merged, and for...
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Operations
When we first brought on the globe engine, we put folks through the vendor’s training, and it was...
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Loyalty, Relationship
Working with NextGen Healthcare is great for support. There is a great knowledge base for their...
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Relationship, Operations
The vendor sends out updates and informational marketing materials. Those are always good and have...
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Relationship, Product
The product has a lot of precreated scripting for doing a number of different things that would...
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Product
The solution is an industry-leading product, and it is easy to understand.
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Product
I would like the vendor to improve the product's interfaces and to provide continual upgrades to the...
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Product
I love using Mirth Connect. I am learning a lot about the product. Mirth Connect has a lot of...
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Loyalty
We use the system a lot. It does everything that we need it to right now, so there aren't a lot of...
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Relationship, Product
We haven't had any issues with the system, so we have never had to call the vendor's support people....
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Relationship
Most of the service for the solution comes from the solution's community. I would say that NextGen...
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Relationship, Operations, Product
The solution is a good product, but its file and message-block support are pretty weak. It would be...
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Value
The biggest benefits of using the solution are its low cost, gentle initial learning curve, and ease...
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Relationship, Product
The vendor keeps bringing in new technology faster than we can implement it.
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Relationship
We rarely have to talk to NextGen Healthcare outside of purchasing new extensions for the system. We...
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Loyalty, Product
Mirth Connect has worked very well, and we are starting to leverage the true nature of the product....
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Operations
Because of COVID-19, the vendor stopped in-classroom training, but I have to go to one of their...
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Operations, Product
Once we get into the product and start learning its nuances, it is really easy to use, but...
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Relationship
If I open a ticket, that is because I have not been able to find anything online in the user groups...
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Relationship, Product
If there are any new security threats, NextGen Healthcare sends notices that are pushed out within...
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Relationship, Operations
NextGen Healthcare could be a little more descriptive with some of the upcoming functionalities that...
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Culture, Value
The licensing agreement costs so much money, but it provides access to different plug-ins that can...
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Relationship
Like with any other IT help desk group, NextGen Healthcare's team sometimes ends up losing people or...
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Relationship
NextGen Healthcare's customer support team has had some trouble lately. The team has been a little...
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Loyalty, Operations, Product
Mirth Connect is a good solution; I enjoy it, and the software works well. But for somebody who is...
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Loyalty, Product
Mirth Connect is a good product, but it is based on a lot of open source software, and that has its...
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Loyalty
We have had a lot of discussions about whether we are going to stay with NextGen Healthcare or look...
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Culture, Relationship
NextGen Healthcare does just as well as any other company would in terms of keeping promises, but...
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Culture, Value
NextGen Healthcare is pretty proud of their professional services, but I have had quite a few times...
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Relationship, Operations
NextGen Healthcare's website has a few known issues, but it is up to the customer to know how that...
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Relationship
If an organization is in the same boat as we are, I would recommend NextGen Healthcare. If the...
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Product
There are FHIR plug-ins that we can use inside of Mirth Connect. So Mirth Connect is there. But even...
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Operations
There is no free training for Mirth Connect. We did go through a training session that was pretty...
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Relationship, Operations
Part of what NextGen Healthcare claims to do is build a social-service agency and network, but the...
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Product
We need more reporting and more data out of the system. We also need integration.
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Relationship
When we bring issues to NextGen Healthcare, it isn't clear what we need to do in order to get our...
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Relationship
The system is good. We had to get help from the vendor's support people a few times, and they were helpful....
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Value
We get our money's worth from the system. We can do everything that we planned to with it. The...
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Product
It is really difficult to test the solution's JavaScript code. That is a pain.
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Product, Value
The solution has been great. I would recommend it to others for its cost and ease of use. It would...
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Loyalty, Value
One of the paramount reasons why we chose to go with NextGen Healthcare for our EHR system was the...
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Product
We wanted the additional third-party options NextGen Healthcare offered. That way, if there were a...
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Value
NextGen Healthcare doesn't nickel-and-dime us. They have one of the lowest-price integration engines...
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Relationship
NextGen Healthcare falls a bit short on the production side because they are focused more on...
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Operations
The training that NextGen Healthcare offers effectively equips us for using the product. The...
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Product
Connect Integration Engine is one of the most flexible engines I have ever seen. In fact, it is not...
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Relationship
It is easy to open up a ticket with NextGen Healthcare, but it takes a while for them to respond...
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Relationship
We don't have any executive leadership connections at NextGen Healthcare. We have only the...
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Product
The product is powerful, user friendly, and easy to integrate, and it has so much potential. The way...
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Relationship, Operations
There were a couple of instances where we had to reach out to NextGen Healthcare for integration...
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Product
The product sometimes acts finicky, depending on the environment. We recently moved from on-premises...
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Product
For transferring files or transferring any HL7 transactions in Connect Integration Engine, we have a...
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