Mirth Connect by NextGen Healthcare Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
We have decided to leave NextGen Healthcare's system after many years. The vendor's customer support...
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Operations, Product
Many people like Mirth Connect because they have a lot of control over it. If we learn how to use...
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Loyalty, Product
There isn't much of an upgrade cycle for Mirth Connect, but that is just the nature of...
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Loyalty, Product
Mirth Connect is one of the best interoperability platforms out there because it is vendor agnostic....
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Product
I have been working trying to get the load balancing working in Mirth Connect by NextGen Healthcare,...
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Product, Value
Mirth Connect by NextGen Healthcare is the backbone of everything we do. It allows us to be able to...
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Operations
I got my training separately at NextGen Healthcare. There was a whole certification process, and...
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Relationship
NextGen Healthcare has an emergency line, but I never have to call it. They also have an email line....
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Relationship, Operations
NextGen Healthcare used to have a monthly webinar where they would go over changes, but it was...
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Loyalty
I see my satisfaction with this solution dipping in the future because all the tools I see in the...
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Product
Everything in this solution is kind of standardized. It is like this goes here, and that goes there.
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Value
There were a few situations where we needed to do some API calls and some database calls, and those...
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Loyalty, Operations, Product
I would tell others looking at the product that if they have technical staff members who know...
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Value
NextGen Healthcare has been struggling for over 10 years to get to cloud native, and their cost of...
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Loyalty, Relationship
Unfortunately, Mirth Connect by NextGen Healthcare's support has decreased over the last few years...
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Value
If someone were looking into this product, I would tell them to buy the product and to plan to use...
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Product
The biggest area for improvement would be security. The vendor needs to implement MFA on their...
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Culture, Relationship
NextGen Healthcare has a very friendly sales team. They also have a proactive support team, and we...
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Relationship, Product
NextGen Healthcare needs to get better security for their product. Not having two-factor...
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Relationship
The service quality from NextGen Healthcare depends on where we fit on their priority list....
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Relationship
There is a direct correlation between the quality of NextGen Healthcare's support team and our...
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Relationship
Mirth Connect by NextGen Healthcare is a solid product. NextGen Healthcare was a little hampered by...
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Product
Mirth Connect by NextGen Healthcare is solid. It is a stalwart of the industry in terms of interface...
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Relationship
We really question the vendor’s commitment to the HIE space versus the ambulatory space. It seems...
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Relationship, Product
NextGen Healthcare needs to do a better job of communicating changes, particularly with releases and...
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Culture, Relationship
We have had issues with the accounting at NextGen Healthcare. They tend to wait until things are...
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Product
With Mirth Connect, we can connect the typical HL7 interfaces with the port-to-port connection, and...
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Product
Mirth Connect is probably our favorite interface engine out of the ones that most of my team and I...
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Relationship
NextGen Healthcare has different support levels with a certain number of tickets and extensions...
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Operations
NextGen Healthcare does offer implementation services and help with upgrades, and they do have a...
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Operations, Product
Coming from an interface perspective, Mirth Connect can be a little daunting if a user is used to...
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Relationship
NextGen Healthcare could have quicker response times when we reach out for support.
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Product
We use the JavaScript text editor in Mirth Connect a lot, and it would be helpful to have a more...
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Product
Mirth Connect’s flexibility is one of its best benefits. We have a wide array of connections, and...
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Value
I highly recommend Mirth Connect. If I want to write something into the system, then I can do that....
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Operations, Product
Mirth Connect's ease of use is okay, but if we were to drop the system in front of our IT people,...
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Product, Value
When we start to get to the edge cases of things like DICOM, the format that x-ray machines use to...
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Product
In the healthcare space, users have to use air quotes when it comes to new technology because there...
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Relationship
Organizations get what they pay for with NextGen Healthcare's support. The vendor has a silver...
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Relationship
NextGen Healthcare has rarely needed to be proactive, but when they have, they have been good about...
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Loyalty
Mirth Connect is an embedded system. Our organization wants to do something new with it, but we...
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Value
We have to give NextGen Healthcare high marks because their competitors charge millions of dollars....
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Culture, Value
NextGen Healthcare wants to charge us for every little thing. That wasn't the case when the vendor...
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Product
Mirth Connect is an awesome product. It is very flexible and broad. It does a lot, and it does those...
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Product
Mirth Connect is 100% an integration engine. That is its job. It is my job to make sure that Mirth...
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Value
I would absolutely buy Mirth Connect again. That choice is primarily driven by cost. For most...
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Operations
Mirth Connect doesn't come with training. The vendor's training is good, and it is there if...
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Product, Value
Mirth Connect drives tangible outcomes. It is there to connect users to another place, whether that...
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Product
The software space has changed over the years. As the years have progressed, everything has been...
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Relationship
NextGen Healthcare doesn't keep all of their promises, but they keep most of them. A lot of things...
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