Mirth Connect by NextGen Healthcare Commentary
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Tyson Blauer
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User Commentary

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Analyst/Coordinator

Culture, Relationship, Value

We are paying for a service package, yet every time I open a ticket, I get a simple written...

Sep 2023
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Analyst/Coordinator

Relationship, Operations

NextGen Healthcare changed the way they go about upgrades. Our most recent upgrade was a challenge....

Sep 2023
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Analyst/Coordinator

Relationship, Product

Mirth Connect by NextGen Healthcare works very consistently, but when something goes awry, the issue...

Sep 2023
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Analyst/Coordinator

Relationship

In the past, we have had roundtable discussions at NextGen Healthcare's user conferences with other...

Sep 2023
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Analyst/Coordinator

Relationship

The help desk support at NextGen Healthcare used to be top notch. Unfortunately, that support has...

Sep 2023
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Manager

Relationship, Product

NextGen Healthcare does a good job of producing a product that can be used in the way we want to use...

Sep 2023
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Manager

Product

I would highly recommend that NextGen Healthcare increase security for the appliance and make sure...

Sep 2023
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Manager

Relationship, Product

Overall, Mirth Connect is a great product. The vendor keeps improving it. They fix bugs, and they...

Sep 2023
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CIO

Relationship

We have had to open support cases on some of the vendor's appliances. It has taken a while to get...

Sep 2023
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CIO

Loyalty, Operations, Value

We have done the vendor's training and certification for the system. We would highly recommend it....

Sep 2023
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CIO

Product, Value

NextGen Healthcare's product is an integral part of our business. Without it, we wouldn't be nearly...

Sep 2023
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CIO

Relationship, Operations

The only interaction we have with anyone at NextGen Healthcare is when it comes time for us to renew...

Sep 2023
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Manager

Relationship

The support documentation for Mirth Connect is lacking in the same way that a lot of open-source...

Sep 2023
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Manager

Loyalty, Product

We like the product. It is always flexible enough to meet our needs, even with the new APIs coming...

Sep 2023
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Manager

Loyalty, Product

If we want to do anything complicated, Mirth Connect requires some JavaScript information and some...

Sep 2023
||
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Manager

Relationship

Mirth Connect is still not awesome, but it is improving. For instance, if someone ever worked with...

Sep 2023
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Manager

Relationship, Operations

Lately, NextGen Healthcare has been more responsive via email and phone call. We can find somebody...

Sep 2023
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Manager

Product, Value

If someone is looking for a low-cost alternative they can spin up quickly, Mirth Connect might fit...

Sep 2023
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Manager

Relationship, Operations

NextGen Healthcare's support is pretty good for Mirth Connect. The product performs well and does...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

We expected more communication from NextGen Healthcare about new releases. The vendor does not...

Aug 2023
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Analyst/Coordinator

Operations

The vendor wants us to take another certification course on the product. It hasn’t changed enough...

Aug 2023
||
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Analyst/Coordinator

Relationship, Product

We would like to see NextGen Healthcare support containerization. They have not had any real...

Aug 2023
||
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Analyst/Coordinator

Operations, Product

The product has a learning curve. Mirth Connect provides the ability to switch to code that allows...

Aug 2023
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VP/Other Executive

Product, Value

The system's biggest strengths are its flexibility and reliability. The system complies with most of...

Jul 2023
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VP/Other Executive

Product

I would suggest that the system have a more user-friendly interface. There isn't a major issue, but...

Jul 2023
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Director

Relationship

The vendor needs to support appliance users. Currently, NextGen Healthcare isn't keeping up with the...

Jul 2023
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VP/Other Executive

Product

Mirth Connect has a tendency to be very engineering oriented, so the vendor needs a certain caliber...

Jun 2023
||
(0)
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VP/Other Executive

Operations

The product is very customized during the implementation. And often, the vendor’s phone support team...

Jun 2023
||
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Director

Value

Mirth Connect is a low-cost, high-value product. The product is a stable platform for enterprise integration....

Jun 2023
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(0)
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Manager

Product

I wish the product’s user interface weren't so boxy. It would be nice if I could adjust the window...

May 2023
||
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Manager

Product

The product’s main strength is its ease of use. The documentation has improved greatly from the...

May 2023
||
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Manager

Relationship

NexGen Healthcare is very good at responding to inquiries. Most of the time, if I run into issues or...

May 2023
||
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Manager

Culture, Culture, Value, Value

The solution's cost of ownership is low compared to the cost of other vendors' solutions. NextGen...

Apr 2023
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Manager

Loyalty, Loyalty, Product, Product

Something really unique about the system is its clustering environmental fallback. If users have a...

Apr 2023
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Manager

Relationship, Relationship

NextGen Healthcare's customer service is top notch. If we were to place a ticket for an issue, then...

Apr 2023
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Manager

Relationship, Relationship

NextGen Healthcare is very proactive. They reach out to us quite a bit. Their executives have helped...

Apr 2023
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Manager

Relationship, Relationship

NextGen Healthcare is very good at developing new solutions. They help us grow with new solutions...

Apr 2023
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CTO

Product

I wouldn’t buy the product again because it has performance issues. The product is old and...

Mar 2023
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