Mirth® Connect by NextGen® Healthcare
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
One of the paramount reasons why we chose to go with NextGen Healthcare for our EHR system was the...
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We wanted the additional third-party options NextGen Healthcare offered. That way, if there were a...
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NextGen Healthcare doesn't nickel-and-dime us. They have one of the lowest-price integration engines...
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NextGen Healthcare falls a bit short on the production side because they are focused more on...
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The training that NextGen Healthcare offers effectively equips us for using the product. The...
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Connect Integration Engine is one of the most flexible engines I have ever seen. In fact, it is not...
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It is easy to open up a ticket with NextGen Healthcare, but it takes a while for them to respond...
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We don't have any executive leadership connections at NextGen Healthcare. We have only the...
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The product is powerful, user friendly, and easy to integrate, and it has so much potential. The way...
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There were a couple of instances where we had to reach out to NextGen Healthcare for integration...
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The product sometimes acts finicky, depending on the environment. We recently moved from on-premises...
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For transferring files or transferring any HL7 transactions in Connect Integration Engine, we have a...
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The product has been working well, but we sometimes have problems when we attach large PDFs to our...
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The system has been performing really well. Our success has been phenomenal because the engine...
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The vendor avoids charging for every little thing, but then we have to leverage solution providers...
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The vendor doesn't provide all the upgrade services that we have leveraged in the past. The vendor...
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When we call the vendor's support team, we don't talk to a support person. We talk to a message...
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For anyone who is a developer in charge of creating an interface, this solution is pretty...
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The vendor delivers what they say they are going to deliver. The vendor does hit the mark when they...
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We are switching away from NextGen Healthcare. It is unacceptable that something becomes...
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Connect Integration Engine is really good and works well. The system has helped us, and our IT...
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The solution is very good. We struggle with the time the vendor takes to get support and solve the...
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The vendor does not nickel-and-dime us, and we appreciate that. The vendor has a fixed cost model so...
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Rolling out Connect Integration Engine was easy and straightforward. I had several people from my...
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NextGen Healthcare keeps their product current. It is fast and efficient. They have a good company,...
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Almost everything that we need from NextGen Healthcare is covered under the support agreement.
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NextGen Healthcare could train their people more. In the next year, they will improve their support...
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NextGen Healthcare is slow to respond, and their solutions are expensive. When NextGen Healthcare...
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NextGen Healthcare's training isn't great, but it is good enough. Integration engines are always...
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NextGen Healthcare isn't responsive. Their support people try, but they can't always figure out...
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I don't have anything good to say about the solution. When it works, I don't have a problem with it....
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Connect Integration Engine is very much an integral part of our long-term road map. Early on, I felt...
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We pay for support, but we have never been asked to pay for anything else.
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The two things I love most about the product are its stability and flexibility. The system has the...
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The product is very technical. Users have to be competent technical staff members to use it. As long...
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The vendor's price for their services could be a little bit lower than what they charge now.
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The vendor could provide more of an open-source program. The installation and upgrades to new...
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We got no initial training from the vendor on the product. We use their documentation, and we learn...
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The learning curve on the system is really high. Connect Integration Engine is a hard program to learn....
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The vendor executive involvement is not really there. The executives were there when we signed our...
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NextGen Healthcare does keep promises. Sometimes it takes a while to get things resolved, but for...
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NextGen Healthcare has a really good training program for our new programmers who have never worked...
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When we first started with NextGen Healthcare, they worked with us extensively. We were on another...
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Sometimes NextGen Healthcare doesn't really have control when they are trying to interface products...
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Sometimes we have a hard time getting ahold of support. Like any decent organization, there is...
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I have no problem reaching out to the executives. I know quite a few that I can reach out to if I...
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If we have a critical issue, NextGen Healthcare gets on it immediately. They bring in the right...
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The product is excellent, and NextGen Healthcare continues to innovate. They have a monthly user...
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There is a level of technical expertise needed for the product unless a client is going to go with...
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We love Connect Integration Engine because we have in-house expertise for it. We were working with...
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NextGen Healthcare delivers what they say they will deliver for sure. Sometimes the timing is a...
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The interoperability of NextGen Healthcare's system is as good as any EMR that I have looked at. The...
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NextGen Healthcare puts their services team to the forefront to help us get over the hump with...
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Whenever we need to connect something to another piece of the system, we make a phone call, and...
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We would absolutely buy Connect Integration Engine again. I like the product’s ability to drive...
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NextGen Healthcare definitely avoids charging for every little thing. They always have training...
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