Mirth Connect by NextGen Healthcare
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Tyson Blauer
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User Commentary

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Manager

Other Observations & Comments

NextGen Healthcare has been trying to rebrand the product since they bought it, but the public has...

Jan 2023
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Director

Other Observations & Comments

Everything in the solution's current upgrade works well, but there was one thing that we didn't like...

Dec 2022
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Director

Service and Support

NextGen Healthcare is very responsive to our needs. They are willing to listen to us and advise on...

Dec 2022
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Director

Functionality and Upgrades

The user can either program in Mirth Connect by a click and drag or by doing Java code. Mirth...

Dec 2022
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Director

Service and Support

The vendor has had to backfill, and our ticket response times have recently dropped.

Dec 2022
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Director

Interfacing and Integration

Mirth Connect is a product with no frills; it does its job. It doesn't need to do a lot of extra...

Dec 2022
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Director

Other Observations & Comments

The vendor’s original sales representatives were really knowledgeable when they were at Mirth when...

Dec 2022
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Director

Functionality and Upgrades

There is a really good community for users of the product. There is a Slack channel that we can...

Dec 2022
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Director

Functionality and Upgrades

NextGen Healthcare needed Mirth more than Mirth needed NextGen Healthcare when they merged, and for...

Dec 2022
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Manager

Implementation and Training

When we first brought on the globe engine, we put folks through the vendor’s training, and it was...

Dec 2022
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Manager

Service and Support

Working with NextGen Healthcare is great for support. There is a great knowledge base for their...

Dec 2022
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Manager

Relationship

The vendor sends out updates and informational marketing materials. Those are always good and have...

Dec 2022
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Manager

Functionality and Upgrades

The product has a lot of precreated scripting for doing a number of different things that would...

Dec 2022
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CIO

Functionality and Upgrades

The solution is an industry-leading product, and it is easy to understand.

Dec 2022
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CIO

Interfacing and Integration

I would like the vendor to improve the product's interfaces and to provide continual upgrades to the...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

I love using Mirth Connect. I am learning a lot about the product. Mirth Connect has a lot of...

Sep 2022
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CIO

Functionality and Upgrades

We use the system a lot. It does everything that we need it to right now, so there aren't a lot of...

Sep 2022
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CIO

Other Observations & Comments

We haven't had any issues with the system, so we have never had to call the vendor's support people....

Sep 2022
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Director

Service and Support

Most of the service for the solution comes from the solution's community. I would say that NextGen...

Aug 2022
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Director

Functionality and Upgrades

The solution is a good product, but its file and message-block support are pretty weak. It would be...

Aug 2022
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Director

ROI / Cost

The biggest benefits of using the solution are its low cost, gentle initial learning curve, and ease...

Aug 2022
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Director

Technology

The vendor keeps bringing in new technology faster than we can implement it.

Aug 2022
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Director

Relationship

We rarely have to talk to NextGen Healthcare outside of purchasing new extensions for the system. We...

Aug 2022
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Manager

Interfacing and Integration

Mirth Connect has worked very well, and we are starting to leverage the true nature of the product....

Aug 2022
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Manager

Implementation and Training

Because of COVID-19, the vendor stopped in-classroom training, but I have to go to one of their...

Aug 2022
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Manager

Functionality and Upgrades

Once we get into the product and start learning its nuances, it is really easy to use, but...

Aug 2022
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Manager

Service and Support

If I open a ticket, that is because I have not been able to find anything online in the user groups...

Aug 2022
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Manager

Service and Support

If there are any new security threats, NextGen Healthcare sends notices that are pushed out within...

Aug 2022
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Manager

Implementation and Training

NextGen Healthcare could be a little more descriptive with some of the upcoming functionalities that...

Aug 2022
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Manager

ROI / Cost

The licensing agreement costs so much money, but it provides access to different plug-ins that can...

Aug 2022
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Analyst/Coordinator

Relationship

Like with any other IT help desk group, NextGen Healthcare's team sometimes ends up losing people or...

Jul 2022
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Analyst/Coordinator

Service and Support

NextGen Healthcare's customer support team has had some trouble lately. The team has been a little...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Mirth Connect is a good solution; I enjoy it, and the software works well. But for somebody who is...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Mirth Connect is a good product, but it is based on a lot of open source software, and that has its...

Jul 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We have had a lot of discussions about whether we are going to stay with NextGen Healthcare or look...

Jul 2022
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Analyst/Coordinator

Service and Support

NextGen Healthcare does just as well as any other company would in terms of keeping promises, but...

Jul 2022
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Analyst/Coordinator

ROI / Cost

NextGen Healthcare is pretty proud of their professional services, but I have had quite a few times...

Jul 2022
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Analyst/Coordinator

Service and Support

NextGen Healthcare's website has a few known issues, but it is up to the customer to know how that...

Jul 2022
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Analyst/Coordinator

Lessons Learned

If an organization is in the same boat as we are, I would recommend NextGen Healthcare. If the...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

There are FHIR plug-ins that we can use inside of Mirth Connect. So Mirth Connect is there. But even...

Jul 2022
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Analyst/Coordinator

Implementation and Training

There is no free training for Mirth Connect. We did go through a training session that was pretty...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

Part of what NextGen Healthcare claims to do is build a social-service agency and network, but the...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

We need more reporting and more data out of the system. We also need integration.

Jul 2022
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VP/Other Executive

Relationship

When we bring issues to NextGen Healthcare, it isn't clear what we need to do in order to get our...

Jul 2022
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Manager

Service and Support

The system is good. We had to get help from the vendor's support people a few times, and they were helpful....

Jul 2022
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Manager

Functionality and Upgrades

We get our money's worth from the system. We can do everything that we planned to with it. The...

Jul 2022
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Manager

Functionality and Upgrades

It is really difficult to test the solution's JavaScript code. That is a pain.

Jul 2022
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Manager

ROI / Cost

The solution has been great. I would recommend it to others for its cost and ease of use. It would...

Jul 2022
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Director

Functionality and Upgrades

One of the paramount reasons why we chose to go with NextGen Healthcare for our EHR system was the...

Jun 2022
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Director

Interfacing and Integration

We wanted the additional third-party options NextGen Healthcare offered. That way, if there were a...

Jun 2022
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Manager

ROI / Cost

NextGen Healthcare doesn't nickel-and-dime us. They have one of the lowest-price integration engines...

Jun 2022
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Manager

Service and Support

NextGen Healthcare falls a bit short on the production side because they are focused more on...

Jun 2022
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Manager

Implementation and Training

The training that NextGen Healthcare offers effectively equips us for using the product. The...

Jun 2022
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Manager

Interfacing and Integration

Connect Integration Engine is one of the most flexible engines I have ever seen. In fact, it is not...

Jun 2022
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Manager

Service and Support

It is easy to open up a ticket with NextGen Healthcare, but it takes a while for them to respond...

Jun 2022
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Manager

Other Observations & Comments

We don't have any executive leadership connections at NextGen Healthcare. We have only the...

Jun 2022
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Manager

Functionality and Upgrades

The product is powerful, user friendly, and easy to integrate, and it has so much potential. The way...

Jun 2022
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Manager

Interfacing and Integration

There were a couple of instances where we had to reach out to NextGen Healthcare for integration...

Jun 2022
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Manager

Technology

The product sometimes acts finicky, depending on the environment. We recently moved from on-premises...

Jun 2022
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Manager

Interfacing and Integration

For transferring files or transferring any HL7 transactions in Connect Integration Engine, we have a...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has been working well, but we sometimes have problems when we attach large PDFs to our...

Jun 2022
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CIO

Functionality and Upgrades

The system has been performing really well. Our success has been phenomenal because the engine...

Jun 2022
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CIO

ROI / Cost

The vendor avoids charging for every little thing, but then we have to leverage solution providers...

Jun 2022
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CIO

Relationship

The vendor doesn't provide all the upgrade services that we have leveraged in the past. The vendor...

Jun 2022
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Analyst/Coordinator

Service and Support

When we call the vendor's support team, we don't talk to a support person. We talk to a message...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

For anyone who is a developer in charge of creating an interface, this solution is pretty...

May 2022
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Analyst/Coordinator

Relationship

The vendor delivers what they say they are going to deliver. The vendor does hit the mark when they...

May 2022
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Analyst/Coordinator

Future Outlook

We are switching away from NextGen Healthcare. It is unacceptable that something becomes...

May 2022
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CIO

Functionality and Upgrades

Connect Integration Engine is really good and works well. The system has helped us, and our IT...

May 2022
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CIO

Service and Support

The solution is very good. We struggle with the time the vendor takes to get support and solve the...

May 2022
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CIO

ROI / Cost

The vendor does not nickel-and-dime us, and we appreciate that. The vendor has a fixed cost model so...

May 2022
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(0)
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CIO

Implementation and Training

Rolling out Connect Integration Engine was easy and straightforward. I had several people from my...

May 2022
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CIO

Service and Support

NextGen Healthcare keeps their product current. It is fast and efficient. They have a good company,...

Feb 2022
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CIO

Sales and Contracting

Almost everything that we need from NextGen Healthcare is covered under the support agreement.

Feb 2022
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CIO

Future Outlook

NextGen Healthcare could train their people more. In the next year, they will improve their support...

Feb 2022
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CISO

Functionality and Upgrades

NextGen Healthcare is slow to respond, and their solutions are expensive. When NextGen Healthcare...

Feb 2022
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CISO

Implementation and Training

NextGen Healthcare's training isn't great, but it is good enough. Integration engines are always...

Feb 2022
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CISO

Service and Support

NextGen Healthcare isn't responsive. Their support people try, but they can't always figure out...

Feb 2022
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Analyst/Coordinator

Service and Support

I don't have anything good to say about the solution. When it works, I don't have a problem with it....

Feb 2022
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