Mirth Connect by NextGen Healthcare Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Relationship, Product
Mirth Connect has all the stuff that we need. We would like NextGen Healthcare to focus on its core...
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Loyalty
Mirth Connect went from being open source to a closed system, and that was a big change. What...
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Culture, Value
Mirth Connect is a great product. A lot of folks love to use it. One shift that NextGen Healthcare...
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Value
Mirth Connect is pretty much open source. However, there is a difference between paying a lot for a...
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Product
There are some shortcomings in Mirth Connect that I would like to see fixed. Mirth Connect is a...
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Culture, Relationship
We have a support contract with NextGen Healthcare. I almost never have to use the support because...
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Relationship, Value
We paid for the platinum service plan under the impression that we would get direct support from...
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Operations
NextGen Healthcare doesn’t do any training. They give us the product, and there are certifications,...
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Value
My recommendation to NextGen Healthcare is to not mess up. When we look at all these major interface...
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Loyalty, Relationship, Value
NextGen Healthcare has still maintained their core thing of keeping the product stable. They focus...
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Value
NextGen Healthcare could improve the solution's availability and be much more dependable when we...
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Operations, Value
NextGen Healthcare charges differently for training for Mirth Connect, and we have to go on-site for...
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Relationship
NextGen Healthcare has never been proactive; they are always reactive. We can see in the release...
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Product
Interface engines have a lot of code sets. If we need to do something, we click on a code set, it...
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Relationship
Under a previous higher-up, we used to have a lot of involvement down to the management level from...
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Product
I love the speed of the system. If we do things right, the system is fast. I have seen a lot of...
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Value
NextGen Healthcare charges us for everything, including the training. Mirth Connect by NextGen...
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Relationship
If someone were working for a huge organization and had the money, then Mirth Connect by NextGen...
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Loyalty
We are not going to use Mirth Connect by NextGen Healthcare anymore. NextGen Healthcare switched...
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Product
There could be more functionalities and alerts in the system. Sometimes, the connectivity on the...
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Relationship
NextGen Healthcare keeps their promises. We are pretty self-sufficient. Whenever we need them, they...
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Relationship
NextGen Healthcare eventually keeps all their promises, just not on the schedule that was initially...
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Relationship
A Mirth Connect customer's satisfaction is a function that is indirectly related to the technical...
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Product
Mirth Connect is not geared toward people who aren't software engineers. Users have to understand...
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Operations, Value
The vendor's Mirth Connect training has always been extremely expensive.
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Product
Mirth Connect has a few processes that we can use, but most of it is just plain. We have to have...
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Relationship
NextGen Healthcare used to have a parent company, and they are now a technology group. The support...
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Value
We have noticed some nickel-and-diming since NextGen Healthcare got bought out. Now they are owned...
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Culture, Value
NextGen Healthcare just made a change with Mirth Connect. They have always had a free version of...
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Commentary Summary
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