Mirth Connect by NextGen Healthcare Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
NextGen Healthcare eventually keeps all their promises, just not on the schedule that was initially...
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Relationship
A Mirth Connect customer's satisfaction is a function that is indirectly related to the technical...
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Product
Mirth Connect is not geared toward people who aren't software engineers. Users have to understand...
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Operations, Value
The vendor's Mirth Connect training has always been extremely expensive.
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Product
Mirth Connect has a few processes that we can use, but most of it is just plain. We have to have...
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Relationship
NextGen Healthcare used to have a parent company, and they are now a technology group. The support...
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Value
We have noticed some nickel-and-diming since NextGen Healthcare got bought out. Now they are owned...
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Culture, Value
NextGen Healthcare just made a change with Mirth Connect. They have always had a free version of...
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Relationship
Organizations have to pay for the platinum package support or the monthly support with NextGen...
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Operations, Product, Value
People could break their computers easily back in the day, but over time, computers have grown to...
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Culture, Value
NextGen Healthcare changed their pricing model for Mirth Connect, and the powers that be that sign...
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Product
I don't always know how Mirth Connect stands out. We are on a lot of products like it, but I am not...
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Relationship
We have a love-hate relationship with NextGen Healthcare. NextGen Healthcare really went down the...
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Loyalty
We plan to continue to use the system for the long term.
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Loyalty, Relationship
We have decided to leave NextGen Healthcare's system after many years. The vendor's customer support...
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Operations, Product
Many people like Mirth Connect because they have a lot of control over it. If we learn how to use...
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Loyalty, Product
There isn't much of an upgrade cycle for Mirth Connect, but that is just the nature of...
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Loyalty, Product
Mirth Connect is one of the best interoperability platforms out there because it is vendor agnostic....
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Product
I have been working trying to get the load balancing working in Mirth Connect by NextGen Healthcare,...
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Product, Value
Mirth Connect by NextGen Healthcare is the backbone of everything we do. It allows us to be able to...
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Operations
I got my training separately at NextGen Healthcare. There was a whole certification process, and...
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Relationship
NextGen Healthcare has an emergency line, but I never have to call it. They also have an email line....
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Relationship, Operations
NextGen Healthcare used to have a monthly webinar where they would go over changes, but it was...
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Loyalty
I see my satisfaction with this solution dipping in the future because all the tools I see in the...
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Product
Everything in this solution is kind of standardized. It is like this goes here, and that goes there.
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