NextGen Office EHR/PM - Small Practices Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Relationship, Operations, Product

NextGen Healthcare could have a better method for communicating with me when the system is down....

Jun 2025
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Manager

Product

Overall, we really like the EHR and chart sides of NextGen Healthcare. There are some things that I...

Jun 2025
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Manager

Loyalty

We are moving away from NextGen Healthcare because we are under new ownership now, and our new...

Jun 2025
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Manager

Operations, Product

Our upgrades with NextGen Healthcare have been fine. The recent upgrades have been pretty much...

Jun 2025
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CEO/President

Product

The vendor has an outstanding EHR product, but the system's backside with practice management and...

Jun 2025
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CEO/President

Relationship

If we have a problem, we will see our email to the vendor get CC'd with a ton of the vendor's...

Jun 2025
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CEO/President

Product

I am old school. I have been in practice for a while. The vendor is integrating AI into the product,...

Jun 2025
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CEO/President

Operations

I thought the vendor's onboarding and implementation services were pretty effective. I will give the...

Jun 2025
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CEO/President

Culture, Value

I think the vendor does a good job of avoiding nickel-and-diming. I have a contracted number of...

Jun 2025
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CEO/President

Product

I have been using NextGen Healthcare's system since it was HealthFusion's system. I have used a...

Jun 2025
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CEO/President

Operations, Product

I can't speak highly enough about the system. From the standpoint of my day-to-day work on the...

Jun 2025
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Nurse

Product

When we are looking for things in the charts, such as a condition or diagnosis, things are often not...

Jun 2025
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Nurse

Culture, Value

We had an issue with faxing orders to other practices; we found out that the solution was sending a...

Jun 2025
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Analyst/Coordinator

Product

The product works well for what it is meant to do. However, the customization options that our...

Jun 2025
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Analyst/Coordinator

Product

In NextGen Office EHR/PM, the automatically posted remittances go well except for when there is a...

Apr 2025
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Manager

Culture, Value

Integrations with the product are really expensive if we want to connect. Our state has an HIE...

Apr 2025
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Manager

Product

The product is very consistent. I like the appointment scheduling. We have been on it so long it...

Apr 2025
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Manager

Operations

We have to pay for ongoing training for the product if we can’t find it in the Knowledge Exchange....

Apr 2025
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Manager

Relationship

If we need something from NextGen Healthcare, we have to submit a ticket, but if we don't get the...

Apr 2025
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Director

Operations

NextGen Healthcare’s implementation of NextGen Office EHR/PM was the worst implementation in...

Feb 2025
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Director

Value

We are spending a lot of money on NextGen Healthcare's system compared to what we have priced out....

Feb 2025
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Director

Relationship

I have been in this business for a long time, and I know what it is like to work with a vendor who...

Feb 2025
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CEO/President

Product

When we sign off on notes and labs in NextGen Office EHR/PM, I want to be able to send each patient...

Jan 2025
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CEO/President

Operations, Product

For my specialty, the way we document things in NextGen Office EHR/PM works for the workflow. We had...

Jan 2025
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CEO/President

Culture, Value

For the most part, NextGen Healthcare keeps promises. I haven't had any issues with them. They...

Jan 2025
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CEO/President

Loyalty, Product

The direct messaging I have with NextGen Office EHR/PM is hit or miss. Some of the information I get...

Jan 2025
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CEO/President

Product

NextGen Office EHR/PM is web based and cloud based, so I assume it gets updated every few weeks. I...

Jan 2025
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CEO/President

Relationship

I have one person I talk to at NextGen Healthcare, and they get things done for me. We work on...

Jan 2025
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CEO/President

Operations, Product

Everybody I use the product on will have it by the end of the day. The product is so flexible and...

Jan 2025
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CEO/President

Product

The patient portal could use some improvement. It works well on a computer. NextGen Healthcare needs...

Jan 2025
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CEO/President

Product

Being paperless would be great. Let's say I get an order for a patient and the doctor needs to sign...

Jan 2025
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Manager

Product

The solution is a little bit archaic, but it is still good enough. It is a little bit slow...

Nov 2024
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Manager

Loyalty

We switched to NextGen Healthcare because we are part of a group that uses NextGen Healthcare as...

Aug 2024
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Manager

Product

NextGen Healthcare has been able to build reports specifically for our practice, so that aspect of...

Aug 2024
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Manager

Operations

The NextGen Healthcare support, particularly during the implementation, was really superior. NextGen...

Aug 2024
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Manager

Operations, Value

The system is pretty expensive, and we do our training on our own.

Aug 2024
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Manager

Loyalty, Product

We have been approached by many different vendors to help us do things like home blood pressure or...

Aug 2024
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Manager

Relationship, Product

On the practice management side of NextGen Office, there are a lot of reports that I can generate...

Aug 2024
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Manager

Relationship, Product

One of the things that really ticks me off when we go to the support website is that when we go to...

Aug 2024
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Manager

Loyalty, Relationship

We found NextGen Healthcare originally because when we were looking for something, the solution...

Aug 2024
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Manager

Operations

We didn't really have a lot of initial training. NextGen Healthcare just told us to watch the video....

Aug 2024
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Manager

Product

When we do PHQ-9s in NextGen Office, the solution doesn't register that we have done those forms. We...

Aug 2024
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Manager

Operations

I am satisfied with NextGen Healthcare. However, I am beginning to experience some dissatisfaction...

Aug 2024
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