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User Commentary
Operations
NextGen Healthcare’s implementation of NextGen Office EHR/PM was the worst implementation in...
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Value
We are spending a lot of money on NextGen Healthcare's system compared to what we have priced out....
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Relationship
I have been in this business for a long time, and I know what it is like to work with a vendor who...
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Product
When we sign off on notes and labs in NextGen Office EHR/PM, I want to be able to send each patient...
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Operations, Product
For my specialty, the way we document things in NextGen Office EHR/PM works for the workflow. We had...
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Culture, Value
For the most part, NextGen Healthcare keeps promises. I haven't had any issues with them. They...
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Loyalty, Product
The direct messaging I have with NextGen Office EHR/PM is hit or miss. Some of the information I get...
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Product
NextGen Office EHR/PM is web based and cloud based, so I assume it gets updated every few weeks. I...
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Relationship
I have one person I talk to at NextGen Healthcare, and they get things done for me. We work on...
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Operations, Product
Everybody I use the product on will have it by the end of the day. The product is so flexible and...
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Product
The patient portal could use some improvement. It works well on a computer. NextGen Healthcare needs...
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Product
Being paperless would be great. Let's say I get an order for a patient and the doctor needs to sign...
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Product
The solution is a little bit archaic, but it is still good enough. It is a little bit slow...
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Loyalty
We switched to NextGen Healthcare because we are part of a group that uses NextGen Healthcare as...
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Product
NextGen Healthcare has been able to build reports specifically for our practice, so that aspect of...
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Operations
The NextGen Healthcare support, particularly during the implementation, was really superior. NextGen...
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Operations, Value
The system is pretty expensive, and we do our training on our own.
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Loyalty, Product
We have been approached by many different vendors to help us do things like home blood pressure or...
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Relationship, Product
On the practice management side of NextGen Office, there are a lot of reports that I can generate...
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Relationship, Product
One of the things that really ticks me off when we go to the support website is that when we go to...
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Loyalty, Relationship
We found NextGen Healthcare originally because when we were looking for something, the solution...
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Operations
We didn't really have a lot of initial training. NextGen Healthcare just told us to watch the video....
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Product
When we do PHQ-9s in NextGen Office, the solution doesn't register that we have done those forms. We...
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Operations
I am satisfied with NextGen Healthcare. However, I am beginning to experience some dissatisfaction...
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Relationship, Operations, Product
There have been improvements that have been ideas submitted by other users of the product, so I have...
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Culture
We see a lot of charges from NextGen Healthcare in our fax in and fax out. We have a range of pages...
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Culture, Operations, Product
What people like about the product is its ease of use, and for the most part, each part is clear...
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Operations
So much of the vendor’s training is just self-learning. We can go to the knowledge base. We can sign...
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Product
I would buy the product again, maybe with some improvements to where things are just easily...
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Relationship
The main improvement I would like to see from NextGen Healthcare is better feedback or a better...
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Relationship, Product
NextGen Healthcare sends us little message boxes that say that there are going to be updates at a...
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Operations
In terms of the implementations, nobody from NextGen Healthcare ever calls us to tell us they are...
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Relationship
When I used to call NextGen Healthcare, I would only go through the call tree. Now, there are...
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Relationship
Before the vendor was known as NextGen Healthcare, they were a small company in California. I could...
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Operations
There is no training for the system. We haven't really needed it. When we did do the training when...
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Loyalty, Value
NextGen Healthcare's product wasn't our first EHR. We have been through a gamut of EHRs, including a...
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Product
NextGen Healthcare said they had an integration with a certain system, but they don't, and it is...
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Relationship
I don't see anything that NextGen Healthcare is doing to reach out and show that they are engaged...
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Product
There are too many buttons and pushes in NextGen Office EHR/PM. There should be more macros to do...
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Operations
Administratively, NextGen Healthcare is just really poor and backward. I know about EHRs and have...
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Loyalty, Value
I am considering leaving NextGen Healthcare because a lot of other systems that people used to look...
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Relationship
NextGen Healthcare’s phone service is really good, but it depends on who we get, and that is a...
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Product
Our experiences with NextGen Healthcare thus far have been wonderful. The EMR system is...
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Product, Value
Overall the solution is good. There are a few glitches in the system that have been going on for...
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Value
NextGen Healthcare charges us for the faxes that we send to our EHR, and we realized that if we send...
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Relationship, Operations, Product
NextGen Healthcare does a lot of updates on the system, and they try to change things. They don't...
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Product
NextGen Healthcare hasn't done anything about certain issues. For example, the system needs more...
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Product
The biggest thing I can say about NextGen Healthcare's system is that it is one of the top...
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Culture, Value
I am experienced with other EHRs, and NextGen Healthcare does not nickel-and-dime us the way other...
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Operations
We have not had recent training with NextGen Healthcare, but they do offer it frequently. They do...
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Relationship, Product
NextGen Healthcare does try to deliver new technology to meet our needs. NextGen Healthcare tries to...
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Relationship
Support is one place that I believe NextGen Healthcare has gone down recently. Everything has to be...
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Product
We struggle with NextGen Healthcare's patient portal. It is very hard to engage patients, and it is...
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Product
In terms of improvements for the product, there is some formatting that we would like to be able to...
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Product
I like the product’s ability to format things and include things that we use commonly. I like the...
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Culture, Relationship, Value
NextGen Healthcare has a good price point; the pricing is fair. Additionally, NextGen Healthcare has...
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Loyalty, Product, Value
With the product, we have to manually enter the labs that we get from our patients into the flow...
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Loyalty
I think NextGen Healthcare's AI is coming in June. I think they are using it for larger practices....
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Loyalty, Product
I'm hoping that NextGen Healthcare’s AI will help me with diagnoses. When I'm in another solution...
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Relationship, Product
I would like to see more support for user ideas. Currently, we have to get users to vote on our...
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Operations, Product
The product is pretty easy to learn once we have somebody who is an expert with it. We can teach the...
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Product
With NextGen Healthcare's product, sometimes the fax piece doesn't work properly. We sometimes have...
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Relationship, Product
Things have been going well with NextGen Healthcare's system. We were having issues with our...
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Product
NextGen Healthcare recently implemented multifactor authentication, which asks us to provide an...
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Product
The system looks very clear in terms of how to navigate it, and that is nice. It is very organized....
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Product
Sometimes we find that the system crashes a lot, and I don't know whether that is an overall problem...
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Relationship
The vendor's customer service is lacking. We have had some issues. The vendor switched to a new...
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Product
The functionality in the system has quite a few issues, so the software makes my job take longer. We...
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Product
I like that once NextGen Healthcare uploads the remittances, it is easy to download and...
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Relationship
I would like to see NextGen Healthcare's customer support team improve their problem-solving when...
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Relationship, Product
There have been a few changes that have been made that have taken away some of the stuff that we...
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Product
NextGen Office is very easy to use. It is not complicated. It is very user friendly and pretty...
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Product
Lately, the system has been going down quite a bit. It goes down and has errors, and then we have to...
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Product
It is too soon to tell whether NextGen Healthcare delivers new technology that meets our needs, but...
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Product
Some functionality we need are the specialty blueprints that aren't there. NextGen Office needs more...
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Product
NextGen Office is fairly customizable. The billing is generally straightforward. Accessing help when...
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Relationship, Product
I would like NextGen Office to have easier accessibility to manage posted items and balances when...
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Relationship
When we call the vendor's support, the people who we work with are really nice and helpful. Most of...
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Product
I like the way the system handles appointment scheduling and filing insurance claims. On the EHR...
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Relationship
If we try to call NextGen Healthcare's support, we have to wait on hold, and we have to set up a...
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Culture, Value
NextGen Healthcare offers a whole lot to users who can afford it. The vendor charges for any kind of...
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Product, Value
Overall, the system is acceptable, but I would not buy it again. I would look around. The vendor is...
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Product
There is an inability to sync or connect the product to other EHRs. We have to go outside the system...
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Product
We are using another product for virtual visits because we don't like the portal for that in the...
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