NextGen Office EHR/PM - Small Practices Commentary

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The solution is very easy to use, and I like that it works with a touch screen.

I know some of the larger EHR platforms are more expensive. While NextGen Healthcare has some things...

We would like NextGen Healthcare to update the color of the appointments when patients check in. The...

Each time the solution gives us a prescription alert that is not relevant, we just have to...

We would like to see NextGen Healthcare resolve friction points around being able to see labs side...

Anytime we put in a prescription or a diagnosis, NextGen Office will come up with red flags that are...

NextGen Healthcare has told us before that they have to have a certain number of people complain...

The ambient solution from NextGen Healthcare has been very beneficial. The vendor sends updates...

We just implemented the solution at a couple of our other practices, and the rollout was not great....

When it comes to working with NextGen Healthcare's support people, they're attentive, but I wouldn't...

Eventually, NextGen Healthcare is going to get better with AI. Right now, there are certain things...

NextGen Healthcare has ambient AI on the clinical side. The theory behind it sounds pretty legit....

The way our NextGen Healthcare contract is structured, everything is pretty much included in our...

We did a lot of training with the local staff members for a recent implementation, but it seemed...

On the practice management side of the solution, especially when we go into billing, there's some...

Our organization joined a bigger practice, and we were the ones pushing to extend the solution. We...

From a billing standpoint, the solution has probably the best billing module I've ever used. I...

When I work with our NextGen Healthcare representative, this person is super, super attentive, and...

I've worked with a handful of different EHRs, and honestly, I think NextGen Healthcare has one of...

I think the solution is pretty good. I like how we can customize it to fit the needs of our...

I am somewhat disappointed that the PM system doesn't seem to be upgraded as frequently as the EHR....

We switched over to a new EHR, but we still have NextGen Office EHR/PM as we're trying to clean up...

When we first started, NextGen Healthcare learned not to make large updates all at once because that...

There were certain aspects of NextGen Office EHR/PM that were available, but we were never given...

When we asked the vendor about different things in NextGen Office EHR/PM, we weren't getting very...

NextGen Office EHR/PM has been a good system to work with, and we aren't likely to change anytime...

Generally, the PM side has been good to work with. The EHR side is great if we chart the way it's...

NextGen Healthcare is sometimes fair and transparent with their charges. When we add new products,...

NextGen Healthcare’s support is improving. I'm pretty sure it will move to a top score. The vendor...

NextGen Healthcare charges us for training. They give us a certain amount of time that they don't...

The system has very robust reporting systems that we can access as administrators, but from the...

Right now, we're happy with NextGen Healthcare, so we're not really even looking, but I hesitate to...

We would like there to be a well-integrated AI scribe in the solution. NextGen Healthcare has an...

The solution doesn't really have any interoperability with other EHRs, so that is a detrimental...

NextGen Healthcare’s support people are pretty good. When we have a serious problem or question,...

The documentation for patient visits worked pretty well in the solution once we got the hang of it....

I would like to see more ongoing training. I requested some training, and I didn't hear back for a...

The timeliness of the vendor's support is a challenge. When something are urgent, they don't...

Any ideas we have for improvements get submitted through the vendor's community portal. I haven't...

Hopefully, the vendor is going to do some upgrading on the healthcare portal for the patient and get...

We have just recently changed over our billing to NextGen Healthcare, so we are seeing a little bit...

I would definitely look at other vendors a little more in-depth than we did before.

The PM side of the system works great for our practice. We have no complaints there. The EHR side...

I have been very satisfied with NextGen Healthcare's solution. I was able to learn this EHR system...

I would like to see NextGen Healthcare's system be able to integrate with more equipment, like vital...

I am a big fan of NextGen Healthcare. They should continue to upgrade their systems on a regular...

I like the system because of how easy it makes documentation and how much time it gives me back at...

NextGen Healthcare's innovation has stalled. They are not developing new technology, and when they...

Early on, the customer service from NextGen Healthcare was really poor, though it has improved over...

There were multiple product and billing issues with NextGen Healthcare. Several features we paid for...

We have tried integrating an AI product that outperforms NextGen Healthcare’s built-in option, but...

NextGen Healthcare's training resources have expanded over the years. Initially, the training was...

The main issue with NextGen Healthcare's system is that product development and innovation are...

NextGen Healthcare has gotten a little pricier with their charges. Every time we need to get a...

I don't think NextGen Healthcare gives us much support on our integration goals. I have to print off...

The product quality of NextGen Healthcare's system is pretty good, and the system is constantly evolving....

We did purchase one of the AI devices for NextGen Healthcare's system. It needs to be a little more...

We have an awesome, dedicated provider representative from NextGen Healthcare. I have to give our...

We are investing a lot of money right now in NextGen Healthcare's solution. NextGen Healthcare needs...

Overall, we are very satisfied with NextGen Healthcare's system. It is very user friendly. We don't...

I have raised some major issues with the system over the years. The vendor listens and sympathizes,...

NextGen Healthcare does not avoid charging for every little thing; they embrace it. With any little...

From what I understand, NextGen Healthcare hasn't really delivered on what was promised. Also,...

NextGen Healthcare’s training impacted us significantly because NextGen Healthcare’s model for...

NextGen Healthcare's system is so expensive. I feel like there has to be a cheaper way to do things....

I don't think I would buy NextGen Healthcare's system again. It has been so painful. I don't know...

NextGen Healthcare's system is part of our long-term plans. We will have to do an RFP, but we might...