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NextGen RCMS Commentary
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Mollie Hunt
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Commentary Summary

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Negative
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User Commentary

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CEO/President

Relationship

Generally, our expectations are met, but over the last year, there has been a lot of change in...

Feb 2025
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CEO/President

Relationship, Services

We aren't dissatisfied, but there is work we could do with the firm’s impact on the denials rate. In...

Feb 2025
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Analyst/Coordinator

Operations

I sort of like the rules engine that NextGen Healthcare has. Some of the stuff it does is good, but...

Jan 2025
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Analyst/Coordinator

Operations, Services

We would like NextGen Healthcare to better train the offshore workers. They don't understand some of...

Jan 2025
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Analyst/Coordinator

Loyalty, Relationship

Communication is key to everything, and that is something that NextGen Healthcare lacks big-time....

Jan 2025
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Analyst/Coordinator

Relationship, Operations, Value

NextGen Healthcare is terrible. Our A/R number has grown exponentially because there is a lack of...

Jan 2025
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Director

Operations

The firm could make the interface process easier by standardizing it and limiting changes to their...

Jan 2025
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Director

Relationship

The firm has exceeded expectations in terms of working denials and doing timely filing. They will...

Jan 2025
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Manager

Relationship

We have had a few account managers with NextGen Healthcare in the last few years. We had one that...

Oct 2024
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Manager

Relationship

We would like to have a dedicated team from NextGen Healthcare to work with our claims. There is a...

Oct 2024
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Manager

Relationship, Operations

Our experience with NextGen Healthcare has been okay. Sometimes it is good. We are very good at...

Oct 2024
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Manager

Loyalty, Relationship

We considered another vendor who was newer in the market and very tech savvy; they were a top...

Oct 2024
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Manager

Relationship, Services

NextGen Healthcare is pretty much an ABC type of organization where if there is a problem, the main...

Oct 2024
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Manager

Relationship, Services

NextGen Healthcare communicates with us, but we don't get the answers that we want. If I ask our...

Sep 2024
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Manager

Operations

The execution of the work is not good. We are trying to get the vendor to work on a project, but we...

Sep 2024
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Manager

Relationship

The partnership is really good with NextGen Healthcare. The strength of the partnership comes from...

Sep 2024
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Manager

Operations, Value

We are probably going to reduce the scope of our work with NextGen Healthcare because we are trying...

Sep 2024
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Director

Loyalty, Relationship

NextGen Healthcare has a positive impact on our ability to meet our metrics because they make sure...

Jul 2024
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(0)
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Director

Relationship, Operations

There are certain things that NextGen Healthcare tries to drive their own goals and objectives with,...

Jul 2024
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Director

Loyalty, Relationship

We usually have access to people we need. It is a little iffy with all of the changes, but it is...

Jul 2024
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(0)
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Director

Services

The firm doesn't scan payment details for patients. When we have credit balances, I don't have...

Jul 2024
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(0)
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Director

Relationship

The firm was recently acquired by another company, and through that transition, they have made a lot...

Jul 2024
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(0)
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Director

Relationship

The firm needs to keep us informed of any new technology. We always find ourselves determining...

Jul 2024
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(0)
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Director

Relationship, Services

One of the things that NextGen Healthcare does well is they utilize tasking in the system that...

Jul 2024
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