NextGen RCMS Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Value
NextGen Healthcare is supposed to do all the billing. This is a really hot topic and probably our...
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Relationship
All along, we have had issues with who is doing what. The way the service is sold to organizations...
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Relationship, Value
We want to reduce our scope of work with NextGen Healthcare. We are paying way too much for what...
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Services, Value
NextGen Healthcare is responsible for maintaining and uploading fee schedules into our system, but...
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Loyalty, Value
We haven't seen enough improvement to want to continue with NextGen Healthcare. We could probably...
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Relationship
I'm starting to really be frustrated with NextGen Healthcare. They say they are reconciling things,...
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Loyalty, Relationship, Value
We trusted NextGen Healthcare with something, and they totally messed it up to the point where we...
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Relationship
I think the firm works out of another piece of software that is connected to the system, and a big...
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Relationship, Value
We have had to hire more people to maintain the tasks the firm is giving back to us. We have a...
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Relationship
Because NextGen Healthcare is so robotic to work with, our staff feels like we have to do what we...
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Relationship
NextGen Healthcare doesn’t meet our expectations in that they don’t communicate very well. We gave...
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Value
NextGen Healthcare does avoid charging for every little thing. They are pretty much an all-inclusive...
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Relationship, Operations
NextGen Healthcare's impact on cash collections has been great. They are very efficient. They have...
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Relationship, Operations
Initially, when we started with NextGen Healthcare, we had them doing more work than they do now. It...
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Loyalty, Services
I would never use NextGen Healthcare's service again because we keep getting different people. We...
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Value
NextGen Healthcare charges us for every little thing, and it is ridiculous. The firm deals with...
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Loyalty, Relationship, Services
We have had a terrible time with NextGen Healthcare's services. We were sold a product, and NextGen...
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Relationship
NextGen Healthcare’s interface support could use some improvements. The support people are hard to...
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Relationship
NextGen Healthcare has exceeded my expectations through their communication and transparency. We...
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Relationship, Operations, Value
We needed NextGen Healthcare when we hired them, and they have been a big help to us because they...
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Value
NextGen Healthcare does not avoid charging for every little thing. They are charging us for faxes,...
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Loyalty, Operations, Value
NextGen Healthcare is very willing to make accommodations for our specific needs in our practice and...
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Relationship, Services
While the management staff members at NextGen Healthcare understand the industry and are able to...
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Value
I would recommend the firm highly, but that would come with an asterisk because people should be...
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Services, Value
The desired outcomes are to lower A/R days, have fewer denials, and have faster reimbursement. The...
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Relationship
Our major partnership comes through the management. The firm doesn't work much with my staff. I...
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Relationship, Operations
NextGen Healthcare refers the majority of denials back to our team. I think it is due to the fact...
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Value
NextGen Healthcare could improve their pricing by reducing some of their prices. I would...
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Relationship, Operations
I really like the patient statements that NextGen Healthcare submits. I like how they go in and try...
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Relationship, Value
For the most part, all practice management systems have their shortcomings, but we have received our...
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Relationship, Operations
NextGen Healthcare has had a lot of turnover, and there have been a lot of moving pieces, so their...
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Relationship, Operations
As the firm makes decisions for their organization, they have to remember that we are still their...
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Relationship, Services
The firm would probably do better if they escalated to us when they should. I end up getting...
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Relationship
NextGen Healthcare’s communication is much better than it was before. The firm has been more...
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Relationship
NextGen Healthcare could help us by walking us through some of the problems we have instead of just...
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Value
I don't think NextGen Healthcare charges us unnecessarily, but they probably charge us more than we...
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Relationship
Generally, our expectations are met, but over the last year, there has been a lot of change in...
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Relationship, Services
We aren't dissatisfied, but there is work we could do with the firm’s impact on the denials rate. In...
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Operations
I sort of like the rules engine that NextGen Healthcare has. Some of the stuff it does is good, but...
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Operations, Services
We would like NextGen Healthcare to better train the offshore workers. They don't understand some of...
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Loyalty, Relationship
Communication is key to everything, and that is something that NextGen Healthcare lacks big-time....
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Relationship, Operations, Value
NextGen Healthcare is terrible. Our A/R number has grown exponentially because there is a lack of...
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Operations
The firm could make the interface process easier by standardizing it and limiting changes to their...
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Relationship
The firm has exceeded expectations in terms of working denials and doing timely filing. They will...
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