NextGen RCMS Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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CEO/President

Value

NextGen Healthcare has definitely helped us stabilize our cash flow. We have a pretty good idea of...

Feb 2024
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CEO/President

Relationship

With NextGen Healthcare, expectations are met, but I don't wake up in the morning necessarily and...

Feb 2024
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CEO/President

Relationship

NextGen Healthcare has gone through a lot of changes lately. I know that there have been some...

Feb 2024
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CEO/President

Relationship

Once we establish what our needs and expectations are and the plan is developed, NextGen Healthcare...

Feb 2024
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CEO/President

Loyalty, Relationship

NextGen Healthcare hasn't communicated their strategy with us in terms of what they have done with...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship, Services, Services

We have had a lot of issues with NextGen Healthcare, and there is not a ton we have been impressed...

Dec 2023
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Analyst/Coordinator

Relationship, Relationship, Services, Services

Because of NextGen Healthcare, we have been able to automate some of our rules so that when the...

Dec 2023
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Analyst/Coordinator

Value, Value

With NextGen Healthcare, our accounts receivable was supposed to go down, but it has actually...

Dec 2023
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

I have it on good authority that our company would not select NextGen Healthcare again.

Dec 2023
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CFO

Operations, Services, Services

NextGen Healthcare exceeds my expectations, but I'm a little hesitant to say they do so...

Nov 2023
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CFO

Services

If there is a particular issue, like if we are having some difficulty getting claims paid from a...

Nov 2023
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Nurse

Relationship, Relationship, Operations, Services

Sometimes I see things that have been sitting over 90 days and wonder why no one from NextGen...

Nov 2023
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Nurse

Relationship, Relationship, Services

NextGen Healthcare has given us a genius coder. We meet with them regularly, and they are pretty...

Nov 2023
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Nurse

Loyalty, Loyalty, Services, Value

We vetted five firms. That experience was horrific. But when we saw NextGen Healthcare, we thought...

Nov 2023
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COO

Relationship, Relationship

The firm has not exceeded our expectations. There are some areas where they do a great job, but they...

Nov 2023
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COO

Relationship, Relationship, Services, Services

On the RCM services front, the specialties we have are very unique and difficult for most vendors to...

Nov 2023
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COO

Relationship, Relationship

The person working on the transactions is so far removed that basic information is missing. Not all...

Nov 2023
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COO

Relationship, Relationship, Operations, Operations, Services, Services

Having a more focused structure on specific specialties and making things independent from all of...

Nov 2023
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COO

Value, Value

Accountability and shared incentives are the biggest issues. With the services that we leverage, the...

Nov 2023
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COO

Services

A lot of services that the firm provides blindside us. We have been struggling with some of our...

Nov 2023
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COO

Relationship, Relationship, Services, Services

With the way we are structured, we do part of the work; that is by design. That needs to be the way...

Nov 2023
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COO

Relationship, Relationship, Services, Services

There are some broad aspects of what we need to solve for. A lot of those are probably more...

Nov 2023
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COO

Relationship, Relationship

We have struggled with our revenues and performance significantly. Our numbers, compared to the...

Nov 2023
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COO

Relationship, Relationship

NextGen Healthcare is very responsive, and they have a good client interaction team. The firm has a...

Nov 2023
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COO

Relationship, Relationship

The firm is so large that we don't feel the customized support that is relevant to us. It feels more...

Nov 2023
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COO

Relationship, Relationship

A lot of gaps come from the design of the services provided and probably from the resources that the...

Nov 2023
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Director

Operations, Operations

I like our implementation manager, who we still work with. NextGen Healthcare has taken the time to...

Nov 2023
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Director

Loyalty, Loyalty, Relationship, Relationship, Value, Value

With NextGen Healthcare, communication and transparency are part of their standard protocol. We have...

Nov 2023
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Director

Operations, Operations, Services

One of our struggles with NextGen Healthcare has been the interface implementation. We interfaced...

Nov 2023
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Director

Relationship, Relationship, Services, Services

I like NextGen Healthcare’s escalation process. I get emails within a day whenever the team needs to...

Nov 2023
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Director

Services, Services

I love the software and reporting capabilities. The system is easy to use and has everything I need...

Nov 2023
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Analyst/Coordinator

Relationship, Relationship

The firm’s timely filing has been fine. There have been overtime breakdowns, but those have been a...

Aug 2023
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

We are going to a new system for our billing. We have outgrown NextGen Healthcare, and something...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Services, Services

With NextGen Healthcare, I can't log in as a staff member to see a patient's journey or access phone...

Aug 2023
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Manager

Relationship, Relationship, Value, Value

Our denial rate with NextGen Healthcare is phenomenal, and we have very few denied claims. NextGen...

Aug 2023
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Manager

Relationship, Relationship

We had a fantastic manager from NextGen Healthcare, but unfortunately, that individual left the...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Operations

The only hiccups with NextGen Healthcare come when their people have questions or when they need to...

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

I usually end up having to do my own research about how claims should look and then send it to...

Aug 2023
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Director

Services, Value, Value, Value

Our A/R overall is good and has gotten better, but I don't know whether that is all on NextGen...

Aug 2023
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Director

Relationship, Relationship, Relationship

I have a client manager at NextGn Healthcare who, when I explain stuff to them, tries their absolute...

Aug 2023
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Manager

Relationship, Relationship, Services, Value, Value, Value

The billing service from NextGen Healthcare is pretty good. The firm is very efficient and just as...

Aug 2023
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Manager

Relationship, Relationship, Relationship

NextGen Healthcare used to send me a regular report about what my payer mix was, how much we got...

Aug 2023
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Director

Services, Services, Services

When we get denials, NextGen Healthcare puts them in these anonymous tasking buckets and labels them...

Aug 2023
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Director

Value, Value, Value

I think we are overcharged for NextGen Healthcare's product. Between the managed system, our...

Aug 2023
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Director

Relationship, Relationship, Relationship, Operations, Services

We hired NextGen Healthcare as part of the revenue cycle team to oversee a few different processes....

Jun 2023
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Director

Relationship, Relationship, Relationship, Operations, Services, Services, Services

NextGen Healthcare’s financial metrics have not gotten where we want them to be yet, and I sometimes...

Jun 2023
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Director

Relationship, Relationship, Relationship, Operations, Services

NextGen Healthcare established at a high level our duties and their duties, but the firm was not...

Jun 2023
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Director

Relationship, Relationship, Relationship

Outcomes with NextGen Healthcare have been fluid and haven't happened all at once. The firm sees our...

Jun 2023
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Director

Relationship, Relationship, Relationship

Our account manager at NextGen Healthcare is awesome and understands us. That individual works on...

Jun 2023
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Director

Relationship, Relationship, Relationship, Operations

As for the firm's staff, it is clear to me that they have offshore workers. We once had a member of...

Jun 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

Before we engaged with the firm, I was familiar with other big firms in the RCM space but not...

Jun 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

We are connected to the firm’s RCM people, and a lot of those people help drive changes. They came...

Jun 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

The firm is streamlined and easy to communicate with. They have tried to provide transparency with...

Jun 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Operations, Operations, Operations

We would like to see the firm's staff have a more solid understanding or maybe even see a training...

Jun 2023
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CEO/President

Relationship, Relationship, Relationship, Services, Services, Services

I don't know that my team gets heard as often when there are things going on. We have implemented...

Apr 2023
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CEO/President

Value, Value, Value

In RCM, we want to be in a partnership, and we have been meeting with the firm’s leadership about...

Apr 2023
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CEO/President

Loyalty, Loyalty, Relationship, Relationship, Relationship

The firm is receptive to feedback, or at least the current leadership is receptive. I am looking for...

Apr 2023
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CEO/President

Relationship, Relationship, Relationship

I like that the firm augments my current team. It is good to have a bigger team.

Apr 2023
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COO

Services

The reporting functionality is outstanding. We have the ability to automate reporting and other...

Apr 2023
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COO

Relationship

We are less satisfied with NextGen Healthcare’s staff and consultants because we have concerns with...

Apr 2023
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COO

Relationship

NextGen Healthcare’s strategic ability to get the job done in the first year and a half was a...

Apr 2023
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Director

Relationship

NextGen Healthcare is a good partner for the revenue cycle. They are hardworking and super attentive....

Mar 2023
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Director

Relationship

NextGen Healthcare has quite a bit of turnover, and that is frustrating for us because we are forced...

Mar 2023
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Director

Relationship

NextGen Healthcare is consistent. They get things done when we want. They turn things around a lot...

Mar 2023
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Director

Services

There is a lot of data coming out, and it is valuable, but it doesn't match how we run our practice....

Mar 2023
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Director

Relationship

On the RCM side, the firm's leadership has changed, and the new leadership needs to be a little more...

Mar 2023
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Director

Relationship, Services

Something that worries me about the revenue cycle management piece is that the firm is focused on...

Mar 2023
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Director

Relationship

NextGen Healthcare doesn’t customize the results. I want them to tell me about our business. I...

Mar 2023
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Director

Relationship

When we present problems to the firm, they take a global approach. We are feeding them information,...

Mar 2023
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CEO/President

Relationship, Operations

The problem with NextGen Healthcare is nobody seems to be empowered. We don't seem to be able to get...

Mar 2023
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CEO/President

Value

When our reimbursements were down, we asked NextGen Healthcare why that was, and they said the...

Mar 2023
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CEO/President

Relationship

NextGen Healthcare is very siloed. If we talk to one person about something, we assume that they...

Mar 2023
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CEO/President

Services

We have criteria that we have had to develop to determine the effectiveness of NextGen Healthcare's...

Mar 2023
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CEO/President

Value

NextGen Healthcare does not avoid charging for every little thing. They try to charge for everything...

Mar 2023
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Director

Relationship, Services

With NextGen's RCM services, we have had some stability with the manager we have been with, and we...

Mar 2023
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Manager

Relationship, Services

The only negative thing about NextGen Healthcare's RCM services is that NextGen Healthcare utilizes...

Mar 2023
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Manager

Value

The NextGen Healthcare RCM services package bundles all the licenses and maintenance charges...

Mar 2023
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Director

Relationship, Operations, Services

NextGen Healthcare migrated to a new portal platform. That migration came with some challenges, and...

Mar 2023
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Director

Relationship, Operations

Some of the people that work with NextGen Healthcare are not always up to speed on what we talk...

Mar 2023
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Director

Relationship, Services

NextGen Healthcare is pretty up-to-date on all of the FQHC rules. They more than meet the minimum...

Mar 2023
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Director

Relationship

We sometimes find problems that I wish NextGen Healthcare would have found before we found them. The...

Mar 2023
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Manager

Operations, Services, Value

I love that NextGen Healthcare set everything up for us with the tasking. It is a very cumbersome...

Mar 2023
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VP/Other Executive

Relationship

The relationship we have with our account manager is good because that person listens and is attentive....

Mar 2023
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VP/Other Executive

Relationship

Whether I can get the firm’s people to solve my problems depends on how many cages I rattle. The...

Mar 2023
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Manager

Value

NextGen Healthcare has a lot to offer. We have some struggles with getting some of the products...

Mar 2023
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Manager

Value

NextGen Healthcare meets but doesn't exceed our expectations. NextGen Healthcare is committed to our...

Mar 2023
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Manager

Relationship

NextGen Healthcare outsources work to some companies overseas. Our biggest problem is that the staff...

Mar 2023
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Manager

Relationship, Operations

We have gotten to know quite a few people within NextGen Healthcare’s higher-level leadership team,...

Mar 2023
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Manager

Relationship

NextGen Healthcare communicates very well. We have frequent meetings. We like that NextGen...

Mar 2023
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