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NextGen RCMS Commentary
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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Commentary Summary

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User Commentary

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Manager

Value

NextGen Healthcare does avoid charging for every little thing. They are pretty much an all-inclusive...

Nov 2025
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Manager

Relationship, Operations

NextGen Healthcare's impact on cash collections has been great. They are very efficient. They have...

Nov 2025
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Manager

Relationship, Operations

Initially, when we started with NextGen Healthcare, we had them doing more work than they do now. It...

Nov 2025
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Analyst/Coordinator

Loyalty, Services

I would never use NextGen Healthcare's service again because we keep getting different people. We...

Oct 2025
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Analyst/Coordinator

Value

NextGen Healthcare charges us for every little thing, and it is ridiculous. The firm deals with...

Oct 2025
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(0)
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Analyst/Coordinator

Loyalty, Relationship, Services

We have had a terrible time with NextGen Healthcare's services. We were sold a product, and NextGen...

Oct 2025
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Director

Relationship

NextGen Healthcare’s interface support could use some improvements. The support people are hard to...

Oct 2025
||
(0)
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Director

Relationship

NextGen Healthcare has exceeded my expectations through their communication and transparency. We...

Oct 2025
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Manager

Relationship, Operations, Value

We needed NextGen Healthcare when we hired them, and they have been a big help to us because they...

Sep 2025
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Manager

Value

NextGen Healthcare does not avoid charging for every little thing. They are charging us for faxes,...

Sep 2025
||
(0)
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Manager

Loyalty, Operations, Value

NextGen Healthcare is very willing to make accommodations for our specific needs in our practice and...

Sep 2025
||
(0)
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Manager

Relationship, Services

While the management staff members at NextGen Healthcare understand the industry and are able to...

Sep 2025
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Manager

Value

I would recommend the firm highly, but that would come with an asterisk because people should be...

Sep 2025
||
(0)
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Manager

Services, Value

The desired outcomes are to lower A/R days, have fewer denials, and have faster reimbursement. The...

Sep 2025
||
(0)
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Manager

Relationship

Our major partnership comes through the management. The firm doesn't work much with my staff. I...

Sep 2025
||
(0)
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Manager

Relationship, Operations

NextGen Healthcare refers the majority of denials back to our team. I think it is due to the fact...

Jul 2025
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Manager

Value

NextGen Healthcare could improve their pricing by reducing some of their prices. I would...

Jul 2025
||
(0)
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Manager

Relationship, Operations

I really like the patient statements that NextGen Healthcare submits. I like how they go in and try...

Jul 2025
||
(0)
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Director

Relationship, Value

For the most part, all practice management systems have their shortcomings, but we have received our...

Jul 2025
||
(0)
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Director

Relationship, Operations

NextGen Healthcare has had a lot of turnover, and there have been a lot of moving pieces, so their...

Jul 2025
||
(0)
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Director

Relationship, Operations

As the firm makes decisions for their organization, they have to remember that we are still their...

Jul 2025
||
(0)
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Director

Relationship, Services

The firm would probably do better if they escalated to us when they should. I end up getting...

Jul 2025
||
(0)
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Director

Relationship

NextGen Healthcare’s communication is much better than it was before. The firm has been more...

Apr 2025
||
(0)
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Director

Relationship

NextGen Healthcare could help us by walking us through some of the problems we have instead of just...

Apr 2025
||
(0)
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Director

Value

I don't think NextGen Healthcare charges us unnecessarily, but they probably charge us more than we...

Apr 2025
||
(0)
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CEO/President

Relationship

Generally, our expectations are met, but over the last year, there has been a lot of change in...

Feb 2025
||
(0)
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CEO/President

Relationship, Services

We aren't dissatisfied, but there is work we could do with the firm’s impact on the denials rate. In...

Feb 2025
||
(0)
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Analyst/Coordinator

Operations

I sort of like the rules engine that NextGen Healthcare has. Some of the stuff it does is good, but...

Jan 2025
||
(0)
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Analyst/Coordinator

Operations, Services

We would like NextGen Healthcare to better train the offshore workers. They don't understand some of...

Jan 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

Communication is key to everything, and that is something that NextGen Healthcare lacks big-time....

Jan 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations, Value

NextGen Healthcare is terrible. Our A/R number has grown exponentially because there is a lack of...

Jan 2025
||
(0)
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Director

Operations

The firm could make the interface process easier by standardizing it and limiting changes to their...

Jan 2025
||
(0)
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Director

Relationship

The firm has exceeded expectations in terms of working denials and doing timely filing. They will...

Jan 2025
||
(0)
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