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NextGen RCMS
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CEO/President
NextGen Healthcare is doing a wonderful job. What they do best is their relationship with the...
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Director
We outsourced to NexGen Healthcare because they did license packaging. When we added in all their...
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Director
We are going to discontinue NexGen Healthcare's services. They have outsourced our whole process...
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Director
We are just done with NexGen Healthcare. Nothing ever changes. They were working with us before, but...
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Director
I would use NexGen Healthcare in a scenario where I had difficulty getting staff to do the job, if...
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Director
NexGen Healthcare has not bundled all of the products into an all-inclusive cost. They have...
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Director
We meet frequently with our account representative, and they are very intuitive about the concerns...
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Director
I like working with the firm's staff that we work with. We have frequent meetings with them to make...
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Physician
There were times when I was filling out some of the forms for payment protection program loans or...
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Physician
When I get the bill, and there is usually another couple hundred dollars for some other garbage. I...
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Physician
NextGen Healthcare is very helpful with billing and collections. There were a couple of times in the...
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Manager
NextGen Healthcare definitely doesn’t exceed expectations. Some of the firm’s responsibilities were...
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Manager
NextGen Healthcare has been very good at avoiding charging us just because we have been a long-time...
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Manager
The firm's team is definitely quick with responses for me. I would have to say the partnership is...
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Director
If I were to start over, I think I would still choose to go with NextGen Healthcare. The solution...
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Director
We feel like NextGen Healthcare nickel-and-dimes us on some of their ancillary services like patient...
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CFO
I would consider buying a solution from NextGen Healthcare again, but I would probably change my...
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CFO
NextGen Healthcare doesn't follow up on denials as quickly as I would like them to. The more I work...
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CFO
We don't see or hear from the firm's executives. They send something out on a monthly basis that...
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CFO
We get our money's worth from NextGen Healthcare. If we did everything in-house, it would cost the...
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CFO
NextGen Healthcare's biggest strength is that we are using some of their products. In theory, that...
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CFO
NextGen Healthcare is huge. Their size is both a strength and a weakness. We have seen a lot of...
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CFO
NextGen Healthcare could improve their timeframe for working on denials and create a more intuitive...
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CFO
NextGen Healthcare has a good product, and their people have helped us out. It is easy for us to use...
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CFO
I do not like the offshore third-party organization that NextGen Healthcare uses. That third-party...
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Analyst/Coordinator
NextGen Healthcare's services are frustrating at best. Our in-house billers and coders task things...
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Analyst/Coordinator
NextGen Healthcare's executives only get involved when somebody is basically screaming. We use a...
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Analyst/Coordinator
I would tell others that the firm's service is just not worth the money. I don't know whether...
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Analyst/Coordinator
NextGen Healthcare has meetings every week, but I do not participate. I am just frustrated with...
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Manager
NextGen Healthcare has an upgrade coming with their patient portal that will allow us to do a lot of...
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Manager
I don’t always know that I feel like we have gotten our money’s worth with NextGen Healthcare. My...
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Manager
I find the staff from NextGen Healthcare to be pretty responsive. I recently had a call with one of...
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Manager
I haven’t had too many problems with NextGen Healthcare. If we do have a problem, our IT handles it...
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Analyst/Coordinator
NextGen RCMS has really helped us with billing and has been a great resource for us. We have seen a...
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Analyst/Coordinator
If we have any questions, we can call NextGen Healthcare directly and speak with them. They are...
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Manager
NextGen Healthcare is the same as the other billing companies we have used. They don’t work the A/R...
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Manager
The amount of communication required from our staff is not worth the collection rate. NextGen...
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Director
I have no concerns with NextGen Healthcare's revenue cycle management. We have done our revenue...
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Director
We have little things about NextGen RCMS that drive my staff crazy, but I think those things are...
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CEO/President
If I were looking to purchase RCM services again, I would have a more competitive process. NextGen...
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CEO/President
NextGen Healthcare is cutting back staffing levels, so the person we used to have is no longer on...
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CEO/President
NextGen Healthcare is way behind. In our state, there is a Medicare model for primary care, and the...
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Director
Overall, the support during COVID-19 has been really good. I haven’t heard anybody complain about it....
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VP/Other Executive
Our account manager is abundantly prepared for our monthly calls, meetings, and financial reviews....
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VP/Other Executive
The vendor’s people understand the system and the way it works better than anybody. Having resources...
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VP/Other Executive
If my peers were looking for a true partner, I would tell them that NextGen Healthcare is by far...
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VP/Other Executive
The most valuable element of our arrangement is that we view our relationship as a partnership and...
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Analyst/Coordinator
I have been in the billing business for more than 30 years. I have seen products and ideas come and...
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CEO/President
We have a very good working relationship with NextGen Healthcare. We meet with them frequently. When...
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CEO/President
The only concern that I have is that as the vendor gets busier and takes on new business, we feel...
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CEO/President
NextGen Healthcare has folks that are extremely knowledgeable. A person can be a great manager, but...
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CEO/President
The vendor is very strategic. They need to strategize with NextGen Healthcare’s corporate people...
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CEO/President
Our collections are increasing with NextGen Healthcare. We couldn’t collect the money if the vendor...
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Manager
The vendor does not exceed our expectations at all. If they were, we wouldn’t be bringing our...
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Manager
If I have to open a ticket for the vendor, I am lucky if I get a response or have things corrected...
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Manager
We have a great vendor representative, and that person does the best possible job considering the circumstances....
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CEO/President
We have been with NextGen Healthcare for long enough that they really are a partner. If we have an...
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CEO/President
I would be very likely to recommend NextGen Healthcare. I would tell someone that the vendor really...
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CEO/President
NextGen Healthcare has exceeded our expectations because our A/R days are very low. They deliver in...
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CEO/President
NextGen Healthcare has strategic knowledge, and they are trying to do the things they need to take...
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CFO
Our contract with the vendor is a percentage of collections. So there is no nickel-and-diming from...
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CFO
The vendor uses some overseas help, and we have issues with the overseas people sometimes.
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CFO
Sometimes we see the same things happening over and over again. So it takes a while to correct some...
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