NextGen RCMS
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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VP/Other Executive

People and Knowledge

I think NextGen Healthcare is a bit of a victim of the staffing shortage. They have had a lot of...

Nov 2022
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VP/Other Executive

Tools and Methodology

We deal with the squeaky wheel approach, so I don't hear from NextGen Healthcare unless there is an...

Nov 2022
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CEO/President

Relationship

Our direct support team from NextGen Healthcare is doing the best they can. Our account manager is...

Nov 2022
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CEO/President

Relationship

We got off on the wrong foot with NextGen Healthcare, and there has been some turnover. However,...

Nov 2022
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Director

People and Knowledge

I want the consultants to work the A/R data as it is supposed to be worked. The consultants aren't...

Aug 2022
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Manager

Project Results

NextGen Healthcare had some turnover in their staff. I wasn't aware that this happened. We had a...

Jul 2022
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Manager

ROI and Cost

NextGen RCMS is expensive, so I am not sure whether we would actually buy it again. We are not sure...

Jul 2022
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Manager

People and Knowledge

Our current account manager is really good. They are on top of things. I don't have any issues with...

Jul 2022
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Analyst/Coordinator

Future Outlook

We are probably going to look at another firm in the future because of the cost and the quality of...

Jun 2022
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Analyst/Coordinator

People and Knowledge

We would prefer a firm whose support is stateside. We have issues with our interactions with NextGen...

Jun 2022
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Analyst/Coordinator

Project Results

I wouldn't say that the firm consistently exceeds my expectations. I want results that don't require...

Jun 2022
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Director

ROI and Cost

There are a lot of extra charges associated with NextGen Healthcare's services. The vendor is...

Apr 2022
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Director

Tools and Methodology

NextGen Healthcare's reporting capabilities are phenomenal, and they have easy access to generate...

Apr 2022
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Director

Relationship

Communication was historically an issue for NextGen Healthcare. For years, we had poor account...

Apr 2022
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CFO

Project Results

I would like to see the firm take ownership of problems instead of throwing them right back in the...

Apr 2022
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CFO

People and Knowledge

Overall, the firm executes on our requirements, but the more we utilize the firm's service, the more...

Apr 2022
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Manager

Relationship

The system is very thorough, and the firm communicates well to their clients regarding issues and...

Mar 2022
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Manager

People and Knowledge

I would like to see better utilization of the firm's customer service representatives. The...

Mar 2022
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VP/Other Executive

People and Knowledge

The firm consistently strives to exceed our expectations. They definitely understand how to leverage...

Feb 2022
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VP/Other Executive

People and Knowledge

As far as strategic ability goes, some of the firm’s people are better than others. We have had...

Feb 2022
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Director

Relationship

We have partnered with NextGen Healthcare to troubleshoot anything we throw at them. I never feel...

Dec 2021
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