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NextGen RCMS Comments
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KLAS Research Director - Aaron Gleave
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Ambulatory RCM Services 2020: Dynamic Market Changes and New Players
Ambulatory RCM Services 2020:
Dynamic Market Changes and New Players
April 2020
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User Commentary

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Director

I like working with the firm's staff that we work with. We have frequent meetings with them to make...

May 2021
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Physician

There were times when I was filling out some of the forms for payment protection program loans or...

May 2021
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Physician

When I get the bill, and there is usually another couple hundred dollars for some other garbage. I...

May 2021
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Physician

NextGen Healthcare is very helpful with billing and collections. There were a couple of times in the...

May 2021
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Manager

NextGen Healthcare definitely doesn’t exceed expectations. Some of the firm’s responsibilities were...

Apr 2021
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Manager

NextGen Healthcare has been very good at avoiding charging us just because we have been a long-time...

Apr 2021
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Manager

The firm's team is definitely quick with responses for me. I would have to say the partnership is...

Apr 2021
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Director

If I were to start over, I think I would still choose to go with NextGen Healthcare. The solution...

Mar 2021
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Director

We feel like NextGen Healthcare nickel-and-dimes us on some of their ancillary services like patient...

Mar 2021
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CFO

I would consider buying a solution from NextGen Healthcare again, but I would probably change my...

Mar 2021
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(0)
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CFO

NextGen Healthcare doesn't follow up on denials as quickly as I would like them to. The more I work...

Mar 2021
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(0)
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CFO

We don't see or hear from the firm's executives. They send something out on a monthly basis that...

Mar 2021
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(0)
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CFO

We get our money's worth from NextGen Healthcare. If we did everything in-house, it would cost the...

Mar 2021
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CFO

NextGen Healthcare's biggest strength is that we are using some of their products. In theory, that...

Mar 2021
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CFO

NextGen Healthcare is huge. Their size is both a strength and a weakness. We have seen a lot of...

Mar 2021
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(0)
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CFO

NextGen Healthcare could improve their timeframe for working on denials and create a more intuitive...

Mar 2021
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(0)
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CFO

NextGen Healthcare has a good product, and their people have helped us out. It is easy for us to use...

Mar 2021
||
(0)
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CFO

I do not like the offshore third-party organization that NextGen Healthcare uses. That third-party...

Mar 2021
||
(0)
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Analyst/Coordinator

NextGen Healthcare's services are frustrating at best. Our in-house billers and coders task things...

Mar 2021
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(0)
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Analyst/Coordinator

NextGen Healthcare's executives only get involved when somebody is basically screaming. We use a...

Mar 2021
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Analyst/Coordinator

I would tell others that the firm's service is just not worth the money. I don't know whether...

Mar 2021
||
(0)
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Analyst/Coordinator

NextGen Healthcare has meetings every week, but I do not participate. I am just frustrated with...

Mar 2021
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(0)
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Manager

NextGen Healthcare has an upgrade coming with their patient portal that will allow us to do a lot of...

Mar 2021
||
(0)
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Manager

I don’t always know that I feel like we have gotten our money’s worth with NextGen Healthcare. My...

Mar 2021
||
(0)
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Manager

I find the staff from NextGen Healthcare to be pretty responsive. I recently had a call with one of...

Mar 2021
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Manager

I haven’t had too many problems with NextGen Healthcare. If we do have a problem, our IT handles it...

Mar 2021
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Analyst/Coordinator

NextGen RCMS has really helped us with billing and has been a great resource for us. We have seen a...

Dec 2020
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Analyst/Coordinator

If we have any questions, we can call NextGen Healthcare directly and speak with them. They are...

Dec 2020
||
(0)
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Manager

NextGen Healthcare is the same as the other billing companies we have used. They don’t work the A/R...

Dec 2020
||
(0)
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Manager

The amount of communication required from our staff is not worth the collection rate. NextGen...

Dec 2020
||
(0)
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Director

I have no concerns with NextGen Healthcare's revenue cycle management. We have done our revenue...

Nov 2020
||
(0)
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Director

We have little things about NextGen RCMS that drive my staff crazy, but I think those things are...

Nov 2020
||
(0)
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CEO/President

If I were looking to purchase RCM services again, I would have a more competitive process. NextGen...

Nov 2020
||
(0)
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CEO/President

NextGen Healthcare is cutting back staffing levels, so the person we used to have is no longer on...

Nov 2020
||
(0)
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CEO/President

NextGen Healthcare is way behind. In our state, there is a Medicare model for primary care, and the...

Nov 2020
||
(0)
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Director

Overall, the support during COVID-19 has been really good. I haven’t heard anybody complain about it....

Nov 2020
||
(0)
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VP/Other Executive

Our account manager is abundantly prepared for our monthly calls, meetings, and financial reviews....

Nov 2020
||
(0)
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VP/Other Executive

The vendor’s people understand the system and the way it works better than anybody. Having resources...

Nov 2020
||
(0)
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VP/Other Executive

If my peers were looking for a true partner, I would tell them that NextGen Healthcare is by far...

Nov 2020
||
(0)
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VP/Other Executive

The most valuable element of our arrangement is that we view our relationship as a partnership and...

Nov 2020
||
(0)
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Analyst/Coordinator

I have been in the billing business for more than 30 years. I have seen products and ideas come and...

Nov 2020
||
(0)
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CEO/President

We have a very good working relationship with NextGen Healthcare. We meet with them frequently. When...

Nov 2020
||
(0)
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CEO/President

The only concern that I have is that as the vendor gets busier and takes on new business, we feel...

Nov 2020
||
(0)
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CEO/President

NextGen Healthcare has folks that are extremely knowledgeable. A person can be a great manager, but...

Nov 2020
||
(0)
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CEO/President

The vendor is very strategic. They need to strategize with NextGen Healthcare’s corporate people...

Nov 2020
||
(0)
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CEO/President

Our collections are increasing with NextGen Healthcare. We couldn’t collect the money if the vendor...

Nov 2020
||
(0)
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Manager

The vendor does not exceed our expectations at all. If they were, we wouldn’t be bringing our...

Nov 2020
||
(0)
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Manager

If I have to open a ticket for the vendor, I am lucky if I get a response or have things corrected...

Nov 2020
||
(0)
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Manager

We have a great vendor representative, and that person does the best possible job considering the circumstances....

Nov 2020
||
(0)
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CEO/President

We have been with NextGen Healthcare for long enough that they really are a partner. If we have an...

Nov 2020
||
(0)
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CEO/President

I would be very likely to recommend NextGen Healthcare. I would tell someone that the vendor really...

Nov 2020
||
(0)
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CEO/President

NextGen Healthcare has exceeded our expectations because our A/R days are very low. They deliver in...

Nov 2020
||
(0)
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CEO/President

NextGen Healthcare has strategic knowledge, and they are trying to do the things they need to take...

Nov 2020
||
(0)
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CFO

Our contract with the vendor is a percentage of collections. So there is no nickel-and-diming from...

Nov 2020
||
(0)
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CFO

The vendor uses some overseas help, and we have issues with the overseas people sometimes.

Nov 2020
||
(0)
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CFO

Sometimes we see the same things happening over and over again. So it takes a while to correct some...

Nov 2020
||
(0)
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