NextGen RCMS Comments

 
 View Product Scores

Featured  Report

Ambulatory RCM Services 2020: Dynamic Market Changes and New Players
Ambulatory RCM Services 2020:
Dynamic Market Changes and New Players
April 2020
View Report
View Related

Preferences

   Bookmark

Give your feedback

Rate it!
Current Time Inside Cache Tag Helper: 9/23/2020 1:17:34 AM and Model.EvProductId = 1406

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

Director

Project Results

Everything is working smoothly with NextGen RCMS. We really haven’t had glitches. When COVID-19...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

NextGen Healthcare has supported us very well during the COVID-19 crisis. We are having monthly...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

Every time we have questions, our account manager is willing to get on the phone and explain some of...

Jun 2020
 Helpful

 or  to see details.

Director

People and Knowledge

When we first got rid of the billing department, I was skeptical of RCM and having somebody else do...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations

NextGen Healthcare is improving, but it would have been nice if our solution had come out of the box...

Mar 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

NextGen Healthcare’s reporting for RCM has left a little to be desired, but it is at a pretty good...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations

Our system works largely as advertised; that is great. In almost all cases, the system meets...

Mar 2020
 Helpful

 or  to see details.

Physician

Relationship

I have been using NextGen Healthcare's services for a long time, and I am pleased with them. One...

Jan 2020
 Helpful

 or  to see details.

Physician

ROI and Cost

Our monthly bill is based on a percentage of how much money we bring in, but there is an extra...

Jan 2020
 Helpful

 or  to see details.

Physician

Relationship

One of the executives gets down in the mud to help us. That person is great. Other than that person,...

Jan 2020
 Helpful

 or  to see details.

Physician

Project Results

Some of my colleagues do the billing themselves, but I don't feel comfortable doing that. I know...

Jan 2020
 Helpful

 or  to see details.

Director

Other Observations

For the most part, NextGen Healthcare is doing their job. But the few issues that we have on the...

Jan 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

NextGen Healthcare does pretty much everything that we need them to do. The downside to their system...

Jan 2020
 Helpful

 or  to see details.

Director

ROI and Cost

NextGen Healthcare doesn’t charge for every little thing. They are a very good company, and they...

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

Support for NextGen Healthcare’s RCM depends on the account manager. Right now, I am not very happy...

Jan 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

For what we are using NextGen Healthcare for right now, they are doing a good job. They are doing...

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

NextGen Healthcare executives are available. I can get an executive on the phone right away up to...

Jan 2020
 Helpful

 or  to see details.

Director

ROI and Cost

I am questioning whether we are getting our money’s worth with NextGen Healthcare because we could...

Jan 2020
 Helpful

 or  to see details.

Director

Other Observations

NextGen Healthcare's executives formalize plans to get issues resolved for us and dedicate resources...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

NextGen Healthcare needs to improve their customer service for patients. The majority of support is...

Dec 2019
 Helpful

 or  to see details.

Director

ROI and Cost

We used to feel nickel-and-dimed by NextGen Healthcare for this service, but we have a new contract,...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

The services work fine for what we do, so I would purchase them again. NextGen Healthcare is meeting...

Dec 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

NextGen Healthcare keeps adding a lot of resources to our account, but the vendor never seems to do...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

NextGen Healthcare could do a little better at executing their approach. For example, we are...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

Our partnership with NextGen Healthcare is good. I don’t have a problem with them at all.

Dec 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

Getting our money's worth from NextGen Healthcare is always a catch-22 for us. We do a tremendous...

Dec 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

NextGen Healthcare is trying to work on driving tangible outcomes, but they are not quite there. We...

Dec 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

NextGen Healthcare has plenty of resources to do what needs to be done. The vendor is very...

Dec 2019
 Helpful

 or  to see details.

CEO/President

Tools and Methodology

I think that NextGen Healthcare has too many higher-level executives, and that gets in the way of...

Nov 2019
 Helpful

 or  to see details.

CEO/President

People and Knowledge

NextGen Healthcare seems to have hired some very high-level leaders or managers who don't really...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Other Observations

NextGen Healthcare has a lot of vice presidents, but all I want is the manager who handles the...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Project Results

I really feel like NextGen Healthcare just wants to get the claim out the door and then have the...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Tools and Methodology

This year has probably been our worst year with the service. There have been a lot of leadership...

Nov 2019
 Helpful

 or  to see details.

CEO/President

People and Knowledge

I have to give NextGen Healthcare credit. Their new director seems to grasp the importance of...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Tools and Methodology

NextGen Healthcare tries to do a good job, but a lot of things are government related, so a lot of...

Oct 2019
 Helpful

 or  to see details.

CFO

Relationship

The level of executive engagement is nonexistent. When NextGen Healthcare was helping us get set up,...

Aug 2019
 Helpful

 or  to see details.

CFO

Project Results

NextGen Healthcare doesn't seem to have enough good people to go around. I have high expectations,...

Aug 2019
 Helpful

 or  to see details.

CFO

Tools and Methodology

One issue that we have watched evolve is the quality of resources. I don't know whether NextGen...

Aug 2019
 Helpful

 or  to see details.

CFO

Tools and Methodology

There have been times over the past couple of years in which we haven't even been notified when a...

Aug 2019
 Helpful

 or  to see details.

CFO

Other Observations

I would probably buy the product again, but only because we would have a hard time finding skilled...

Aug 2019
 Helpful

 or  to see details.

COO

Relationship

NextGen Healthcare manages all our claims and charges. They are really good at what they do. They...

Aug 2019
 Helpful

 or  to see details.

COO

People and Knowledge

NextGen Healthcare has really well-trained people. They have been consistently good for us over the...

Aug 2019
 Helpful

 or  to see details.

COO

Other Observations

I really don't have much to say about how NextGen Healthcare could improve. Sometimes my people say...

Aug 2019
 Helpful

 or  to see details.

CEO/President

Relationship

NextGen Healthcare could improve their communication. They have a lot of great resources for us, but...

Aug 2019
 Helpful

 or  to see details.

CEO/President

Tools and Methodology

NextGen Healthcare has been able to meet our needs. Things are going pretty well. NextGen Healthcare...

Aug 2019
 Helpful

 or  to see details.

CEO/President

Other Observations

NextGen Healthcare is very innovative now, and they have a lot of resources on board that really...

Aug 2019
 Helpful

 or  to see details.

CEO/President

ROI and Cost

In the past, NextGen Healthcare did overcharge us, but we have since changed our contract. That was...

Aug 2019
 Helpful

 or  to see details.

CEO/President

Win/Loss - Why they were selected (by current clients)

When we looked at the overall direction that we wanted to go in terms of automation and things of...

Aug 2019
 Helpful

 or  to see details.

CEO/President

Project Results

We had high expectations for NextGen Healthcare, and they were able to get close to them. There were...

Aug 2019
 Helpful

 or  to see details.

CEO/President

ROI and Cost

NextGen Healthcare has been worth the money. The value we get for what we pay is more than fair....

Aug 2019
 Helpful

 or  to see details.

CEO/President

Project Results

I love NextGen Healthcare; I really do. I have no qualms about them. If I were picking something out...

Aug 2019
 Helpful

 or  to see details.

CEO/President

Tools and Methodology

I would like NextGen Healthcare to make sure that they really understand the impact of their vendors...

Aug 2019
 Helpful

 or  to see details.

CEO/President

Tools and Methodology

The services provided by NextGen Healthcare are fairly good considering the amount of work that we...

Aug 2019
 Helpful

 or  to see details.

CEO/President

Relationship

NextGen Healthcare definitely has an all-hands-on-deck approach. I feel like I have direct access to...

Aug 2019
 Helpful

 or  to see details.

CEO/President

People and Knowledge

NextGen Healthcare's service has gone downhill significantly. The director-level management has had...

Aug 2019
 Helpful

 or  to see details.

Manager

ROI and Cost

Over the years, NextGen Healthcare has started to nickel-and-dime us without informing us. We have...

Aug 2019
 Helpful

 or  to see details.

Manager

ROI and Cost

We are very pleased with NextGen Healthcare's services. In terms of the expense ratio and what we...

Aug 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

NextGen Healthcare tries to stay ahead of the curve when there are changes. They put out a game plan...

Aug 2019
 Helpful

 or  to see details.

Manager

Relationship

NextGen Healthcare meets our expectations. I am a financial guru, so I have very high expectations....

Aug 2019
 Helpful

 or  to see details.

Manager

Project Results

NextGen Healthcare is able to help us use the product efficiently, and that will ultimately help us...

Aug 2019
 Helpful

 or  to see details.

CEO/President

Project Results

NextGen Healthcare really needs to stabilize their workforce and have a more knowledgeable workforce...

Jun 2019
 Helpful

 or  to see details.

Director

ROI and Cost

Over the past few years, we have had a significant feeling that NextGen Healthcare has not been...

Jun 2019
 Helpful

 or  to see details.

Director

Lessons Learned

It would benefit NextGen Healthcare if we could perform better financially, but they have been just...

Jun 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

I wouldn't purchase this service again. NextGen Healthcare has really changed a lot of their...

May 2019
 Helpful

 or  to see details.

Manager

Other Observations

NextGen Healthcare basically tells us what their mold is, and if we don't fit in, then we need to...

May 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

NextGen Healthcare has no strategic ability. They don't care about strategy. If NextGen Healthcare...

May 2019
 Helpful

 or  to see details.

Manager

Relationship

NextGen Healthcare knows how we feel about them. They built such a good brand with us for years, and...

May 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

We have had to go out and purchase other tools because NextGen Healthcare's tools are bad. We...

May 2019
 Helpful

 or  to see details.

Manager

Relationship

We were told that a couple of executives would be coming out to see us and take care of us. The...

May 2019
 Helpful

 or  to see details.

Manager

Relationship

We are just a commodity to NextGen Healthcare. There is zero partnership.

May 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

We have to tell NextGen Healthcare how to do their job. We call and say that they need to remove...

May 2019
 Helpful

 or  to see details.

Director

Other Observations

The only challenge I have had has been with NextGen Healthcare's overseas team. The problems I have...

May 2019
 Helpful

 or  to see details.

Director

Future Outlook

NextGen Healthcare has a new financial analytics platform that is simply amazing. I love everything...

May 2019
 Helpful

 or  to see details.

Director

Relationship

In terms of working with the team of people that I am regularly in contact with, I wish I could give...

May 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

I feel good about the general service agreement and the compensation with NextGen Healthcare. I...

May 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

NextGen Healthcare reacts to surprises from certain insurance providers. It doesn't seem like...

May 2019
 Helpful

 or  to see details.

Director

Other Observations

There are a couple of different aspects of NextGen Healthcare's timelines for meetings. When we set...

May 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

NextGen Healthcare does some things that I definitely don't want to be doing, such as rebilling...

May 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

NextGen Healthcare has grown up and accepted our shortfalls, such as when we lose employees or miss...

May 2019
 Helpful

 or  to see details.

Manager

ROI and Cost

NextGen Healthcare's solution is definitely better than our previous solution, but it is still very...

Apr 2019
 Helpful

 or  to see details.

Director

Other Observations

I communicate with NextGen Healthcare's executives on the RCM side and with our account executive,...

Mar 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

Historically, our contract has been pretty good. NextGen Healthcare doesn't nickel-and-dime us. But...

Mar 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

NextGen Healthcare's staff members are familiar with the work, so they get to the core, basic...

Mar 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

NextGen Healthcare's tools are average. The vendor has basic tools, so I don't have much to complain...

Mar 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

NextGen Healthcare does fine with the things that are easy and require no additional effort or...

Mar 2019
 Helpful

 or  to see details.

Director

Project Results

We have been using NextGen Healthcare's services for several years now. We are having a really rough...

Mar 2019
 Helpful

 or  to see details.

Director

Project Results

The bulk of our billing work is getting done. NextGen Healthcare deserves credit for fulfilling that...

Mar 2019