NextGen RCMS Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
We have had a few account managers with NextGen Healthcare in the last few years. We had one that...
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Relationship
We would like to have a dedicated team from NextGen Healthcare to work with our claims. There is a...
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Relationship, Operations
Our experience with NextGen Healthcare has been okay. Sometimes it is good. We are very good at...
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Loyalty, Relationship
We considered another vendor who was newer in the market and very tech savvy; they were a top...
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Relationship, Services
NextGen Healthcare is pretty much an ABC type of organization where if there is a problem, the main...
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Relationship, Services
NextGen Healthcare communicates with us, but we don't get the answers that we want. If I ask our...
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Operations
The execution of the work is not good. We are trying to get the vendor to work on a project, but we...
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Relationship
The partnership is really good with NextGen Healthcare. The strength of the partnership comes from...
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Operations, Value
We are probably going to reduce the scope of our work with NextGen Healthcare because we are trying...
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Loyalty, Relationship
NextGen Healthcare has a positive impact on our ability to meet our metrics because they make sure...
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Relationship, Operations
There are certain things that NextGen Healthcare tries to drive their own goals and objectives with,...
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Loyalty, Relationship
We usually have access to people we need. It is a little iffy with all of the changes, but it is...
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Services
The firm doesn't scan payment details for patients. When we have credit balances, I don't have...
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Relationship
The firm was recently acquired by another company, and through that transition, they have made a lot...
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Relationship
The firm needs to keep us informed of any new technology. We always find ourselves determining...
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Relationship, Services
One of the things that NextGen Healthcare does well is they utilize tasking in the system that...
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Relationship
We have had a lack of communication with NextGen Healthcare around trying to drill down to the root...
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Relationship
If the firm were able to work with us a little more on determining what our needs are instead of...
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Services
Some of the products from NextGen Healthcare have worked really well, but I would say most of the...
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Value
We receive our money’s worth in some areas with NextGen Healthcare, but the posting has become an...
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Loyalty, Relationship
NextGen Healthcare has created great automation tools. I also like their transparency. They are in a...
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Relationship, Services
My suggestion for NextGen Healthcare is that their statements need more clarification around what...
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Relationship
The teams we are working with from NextGen Healthcare have a set workflow. They are very structured,...
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Loyalty, Relationship, Value
When NextGen Healthcare was a public entity, they ran into some hiccups, and they put a lot of work...
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Relationship
NextGen Healthcare tries to be a good partner. They want to do well.
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Relationship, Value
At one point, NextGen Healthcare failed so badly that we had to hire someone on our side to do the...
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Relationship
There are any number of reasons why the firm’s resources are not very good, even from a coding...
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Loyalty, Relationship
NextGen Healthcare is not meeting our needs. We are going to separate from them with the revenue...
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Relationship, Services
The firm’s billers are truly just doing data entry. If something doesn't make sense, then they have...
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Services
Anybody who is considering NextGen Healthcare for revenue cycle services should understand the...
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Value
NextGen Healthcare has definitely helped us stabilize our cash flow. We have a pretty good idea of...
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Relationship
With NextGen Healthcare, expectations are met, but I don't wake up in the morning necessarily and...
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Relationship
NextGen Healthcare has gone through a lot of changes lately. I know that there have been some...
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Relationship
Once we establish what our needs and expectations are and the plan is developed, NextGen Healthcare...
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Loyalty, Relationship
NextGen Healthcare hasn't communicated their strategy with us in terms of what they have done with...
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Relationship, Services
We have had a lot of issues with NextGen Healthcare, and there is not a ton we have been impressed...
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Relationship, Services
Because of NextGen Healthcare, we have been able to automate some of our rules so that when the...
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Value
With NextGen Healthcare, our accounts receivable was supposed to go down, but it has actually...
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Loyalty, Relationship
I have it on good authority that our company would not select NextGen Healthcare again.
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