Commentary Summary
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User Commentary
Relationship
The problem with NextGen Healthcare is nobody seems to be empowered. We don't seem to be able to get...
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Project Results
When our reimbursements were down, we asked NextGen Healthcare why that was, and they said the...
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Tools and Methodology
NextGen Healthcare is very siloed. If we talk to one person about something, we assume that they...
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Tools and Methodology
We have criteria that we have had to develop to determine the effectiveness of NextGen Healthcare's...
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ROI and Cost
NextGen Healthcare does not avoid charging for every little thing. They try to charge for everything...
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People and Knowledge
With NextGen's RCM services, we have had some stability with the manager we have been with, and we...
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People and Knowledge
The only negative thing about NextGen Healthcare's RCM services is that NextGen Healthcare utilizes...
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ROI and Cost
The NextGen Healthcare RCM services package bundles all the licenses and maintenance charges...
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Tools and Methodology
NextGen Healthcare migrated to a new portal platform. That migration came with some challenges, and...
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Other Observations
Some of the people that work with NextGen Healthcare are not always up to speed on what we talk...
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Tools and Methodology
NextGen Healthcare is pretty up-to-date on all of the FQHC rules. They more than meet the minimum...
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Relationship
We sometimes find problems that I wish NextGen Healthcare would have found before we found them. The...
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Tools and Methodology
I love that NextGen Healthcare set everything up for us with the tasking. It is a very cumbersome...
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Relationship
The relationship we have with our account manager is good because that person listens and is attentive....
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ROI and Cost
NextGen Healthcare's services require that we have a relatively well-trained staff on board to take...
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Project Results
Whether I can get the firm’s people to solve my problems depends on how many cages I rattle. The...
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ROI and Cost
NextGen Healthcare has a lot to offer. We have some struggles with getting some of the products...
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ROI and Cost
NextGen Healthcare meets but doesn't exceed our expectations. NextGen Healthcare is committed to our...
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People and Knowledge
NextGen Healthcare outsources work to some companies overseas. Our biggest problem is that the staff...
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People and Knowledge
We have gotten to know quite a few people within NextGen Healthcare’s higher-level leadership team,...
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People and Knowledge
NextGen Healthcare communicates very well. We have frequent meetings. We like that NextGen...
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People and Knowledge
We have a very good relationship with the firm’s client representatives. They are very responsive,...
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Relationship
We have a collaborative relationship with the firm, and we have engaged with them on various...
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Future Outlook
We will be using NextGen Healthcare’s services at least until our contract ends, but if they keep...
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Project Results
Our numbers and metrics with NextGen Healthcare’s service are very measurable. At any point in time,...
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People and Knowledge
I wouldn’t buy NextGen Healthcare's services again because they are not compatible with how things...
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People and Knowledge
NextGen Healthcare has gone backward. They are not progressing how they should be. We feel like we...
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Relationship
One of our main contact people from the firm canceled a meeting with us, and now other visits aren’t...
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Tools and Methodology
The firm needs to have quicker response times. Sometimes their response times are excellent, and...
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ROI and Cost
We have a hard time quantifying what the firm is charging us for. They don't avoid charging for...
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Relationship
The firm needs to be more open and collaborative. When we have meetings, we tend to hit brick walls...
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Tools and Methodology
The firm sold a lot of things to us. They sold us the North Pole and gave us Antarctica. They told...
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Project Results
When a firm uses offshore resources, it is hard for us to get them to do the right things. Offshore...
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People and Knowledge
We like some of the firm’s consultants, but some are not very good. The consultants need to be less...
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Tools and Methodology
There are a lot of new codes and things that have recently been instituted for our specialty, namely...
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Relationship
NextGen Healthcare works hand in hand with our billing people, and our partnership has been great....
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People and Knowledge
We have a dedicated account representative with the firm, and that is really good because if I need...
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Relationship
The NextGen Healthcare representative that we meet with regularly is very insightful. They want us...
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Tools and Methodology
I would like a little more training because when we first got the services, we only got minimal...
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Relationship
NextGen RCMS doesn’t exceed our expectations, but it meets them. We would like NextGen Healthcare to...
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People and Knowledge
Instead of treating us like a number and a process, the firm needs to treat us like a client with...
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Project Results
NextGen Healthcare regularly fails on multiple levels. In revenue cycle management, if we don’t move...
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Project Results
To improve their execution, NextGen Healthcare needs to deliver the service they claim they will...
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ROI and Cost
NextGen Healthcare uses every opportunity to charge us for every little thing. Every time we ask for...
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Relationship
NextGen Healthcare’s executive involvement is horrible. They are extremely protocol based, so...
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Tools and Methodology
We have a specific contract with NextGen Healthcare. The biggest advantage for us is that because we...
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Tools and Methodology
We started using NextGen Healthcare as our RCM partner around the time the COVID-19 pandemic...
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Relationship
I would like to see improved communication with NextGen Healthcare from their side as well as ours....
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ROI and Cost
NextGen Healthcare does not avoid charging for every little thing. We have to point out things that...
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Tools and Methodology
In terms of strategic thinking, we would like to see NextGen Healthcare trying to come up with ways...
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Relationship
We pretty much only deal with the account manager from NextGen Healthcare; we don't deal with the...
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Tools and Methodology
We get good financial analytics from NextGen Healthcare. We also like the reports. If there is...
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Tools and Methodology
NextGen Healthcare will run an unapplied script report. So if a patient pays their co-pay, but they...
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People and Knowledge
There could be a little more experience on the A/R staff level with some of the smaller teams. I...
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People and Knowledge
The firm has a very good leadership team. We work well with the firm. We have very good...
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Project Results
I had low expectations, but the firm has exceeded them in almost every area.
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People and Knowledge
Most of the high-level people on the NextGen Healthcare staff have been great. We have had some...
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Relationship
NextGen Healthcare always gives us great ideas for different rules that we can put in place to make...
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Lessons Learned
Overall, NextGen Healthcare does a great job. I have worked with some other billing firms in the...
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Other Observations
Anytime there is a switch from an in-house product or process to outsourcing, we can eliminate a lot...
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Tools and Methodology
Some payers have some interesting rules, and it seems we constantly have to remind NextGen...
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Relationship
NextGen Healthcare is a great company, and their communication is great. We have processes in place...
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Tools and Methodology
We would like to see improvement with payment posting. We still run across issues here and there...
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Other Observations
I am probably one of the happiest customers that NextGen Healthcare has. I feel like there is maybe...
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Other Observations
We feel like certain services should be carve outs, but NextGen Healthcare feels differently. We...
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Relationship
I like our involvement with our account managers and that we have someone to go to. We like being...
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Tools and Methodology
I would like NextGen Healthcare to be a little more specific in their recommendations. A big area of...
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Tools and Methodology
We are contracted with NextGen Healthcare for their RCM services, which in a nutshell are billing...
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ROI and Cost
It is hard to argue with our results. Our KPIs have improved, particularly in the beginning. Our...
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ROI and Cost
NextGen Healthcare has a faxing charge now that they did not use to have. The charge is per fax, and...
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Tools and Methodology
Timeliness is definitely a challenge for NextGen Healthcare as it applies to payment posting,...
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Relationship
One of NextGen Healthcare’s strengths is our representative that we have, our client services...
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Other Observations
NextGen Healthcare wants to partner; they just have some operational challenges.
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Tools and Methodology
The firm could improve training at the front end as clients are getting ready to implement and go...
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People and Knowledge
I think NextGen Healthcare is a bit of a victim of the staffing shortage. They have had a lot of...
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Tools and Methodology
We deal with the squeaky wheel approach, so I don't hear from NextGen Healthcare unless there is an...
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Relationship
Our direct support team from NextGen Healthcare is doing the best they can. Our account manager is...
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Relationship
We got off on the wrong foot with NextGen Healthcare, and there has been some turnover. However,...
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People and Knowledge
I want the consultants to work the A/R data as it is supposed to be worked. The consultants aren't...
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Project Results
NextGen Healthcare had some turnover in their staff. I wasn't aware that this happened. We had a...
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ROI and Cost
NextGen RCMS is expensive, so I am not sure whether we would actually buy it again. We are not sure...
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People and Knowledge
Our current account manager is really good. They are on top of things. I don't have any issues with...
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Future Outlook
We are probably going to look at another firm in the future because of the cost and the quality of...
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People and Knowledge
We would prefer a firm whose support is stateside. We have issues with our interactions with NextGen...
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Project Results
I wouldn't say that the firm consistently exceeds my expectations. I want results that don't require...
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ROI and Cost
There are a lot of extra charges associated with NextGen Healthcare's services. The vendor is...
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Tools and Methodology
NextGen Healthcare's reporting capabilities are phenomenal, and they have easy access to generate...
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Relationship
Communication was historically an issue for NextGen Healthcare. For years, we had poor account...
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Project Results
I would like to see the firm take ownership of problems instead of throwing them right back in the...
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People and Knowledge
Overall, the firm executes on our requirements, but the more we utilize the firm's service, the more...
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Relationship
The system is very thorough, and the firm communicates well to their clients regarding issues and...
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People and Knowledge
I would like to see better utilization of the firm's customer service representatives. The...
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