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NextGen RCMS Commentary
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Mollie Hunt
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Ambulatory Revenue Cycle Management Services 2024: Organizations’ Increasing Need for Meaningful Partnerships
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Commentary Summary

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User Commentary

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Manager

Relationship, Operations

NextGen Healthcare refers the majority of denials back to our team. I think it is due to the fact...

Jul 2025
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Manager

Value

NextGen Healthcare could improve their pricing by reducing some of their prices. I would...

Jul 2025
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Manager

Relationship, Operations

I really like the patient statements that NextGen Healthcare submits. I like how they go in and try...

Jul 2025
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Director

Relationship, Value

For the most part, all practice management systems have their shortcomings, but we have received our...

Jul 2025
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(0)
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Director

Relationship, Operations

NextGen Healthcare has had a lot of turnover, and there have been a lot of moving pieces, so their...

Jul 2025
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Director

Relationship, Operations

As the firm makes decisions for their organization, they have to remember that we are still their...

Jul 2025
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(0)
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Director

Relationship, Services

The firm would probably do better if they escalated to us when they should. I end up getting...

Jul 2025
||
(0)
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Director

Relationship

NextGen Healthcare’s communication is much better than it was before. The firm has been more...

Apr 2025
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(0)
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Director

Relationship

NextGen Healthcare could help us by walking us through some of the problems we have instead of just...

Apr 2025
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(0)
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Director

Value

I don't think NextGen Healthcare charges us unnecessarily, but they probably charge us more than we...

Apr 2025
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(0)
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CEO/President

Relationship

Generally, our expectations are met, but over the last year, there has been a lot of change in...

Feb 2025
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(0)
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CEO/President

Relationship, Services

We aren't dissatisfied, but there is work we could do with the firm’s impact on the denials rate. In...

Feb 2025
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(0)
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Analyst/Coordinator

Operations

I sort of like the rules engine that NextGen Healthcare has. Some of the stuff it does is good, but...

Jan 2025
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(0)
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Analyst/Coordinator

Operations, Services

We would like NextGen Healthcare to better train the offshore workers. They don't understand some of...

Jan 2025
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(0)
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Analyst/Coordinator

Loyalty, Relationship

Communication is key to everything, and that is something that NextGen Healthcare lacks big-time....

Jan 2025
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(0)
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Analyst/Coordinator

Relationship, Operations, Value

NextGen Healthcare is terrible. Our A/R number has grown exponentially because there is a lack of...

Jan 2025
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(0)
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Director

Operations

The firm could make the interface process easier by standardizing it and limiting changes to their...

Jan 2025
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(0)
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Director

Relationship

The firm has exceeded expectations in terms of working denials and doing timely filing. They will...

Jan 2025
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(0)
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Manager

Relationship

We have had a few account managers with NextGen Healthcare in the last few years. We had one that...

Oct 2024
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(0)
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Manager

Relationship

We would like to have a dedicated team from NextGen Healthcare to work with our claims. There is a...

Oct 2024
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(0)
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Manager

Relationship, Operations

Our experience with NextGen Healthcare has been okay. Sometimes it is good. We are very good at...

Oct 2024
||
(0)
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Manager

Loyalty, Relationship

We considered another vendor who was newer in the market and very tech savvy; they were a top...

Oct 2024
||
(0)
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Manager

Relationship, Services

NextGen Healthcare is pretty much an ABC type of organization where if there is a problem, the main...

Oct 2024
||
(0)
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Manager

Relationship, Services

NextGen Healthcare communicates with us, but we don't get the answers that we want. If I ask our...

Sep 2024
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(0)
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Manager

Operations

The execution of the work is not good. We are trying to get the vendor to work on a project, but we...

Sep 2024
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(0)
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Manager

Relationship

The partnership is really good with NextGen Healthcare. The strength of the partnership comes from...

Sep 2024
||
(0)
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Manager

Operations, Value

We are probably going to reduce the scope of our work with NextGen Healthcare because we are trying...

Sep 2024
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(0)
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