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NextGen RCMS Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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Analyst/Coordinator

NextGen RCMS has really helped us with billing and has been a great resource for us. We have seen a...

Dec 2020
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Analyst/Coordinator

If we have any questions, we can call NextGen Healthcare directly and speak with them. They are...

Dec 2020
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Manager

NextGen Healthcare is the same as the other billing companies we have used. They don’t work the A/R...

Dec 2020
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Manager

The amount of communication required from our staff is not worth the collection rate. NextGen...

Dec 2020
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Director

I have no concerns with NextGen Healthcare's revenue cycle management. We have done our revenue...

Nov 2020
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Director

We have little things about NextGen RCMS that drive my staff crazy, but I think those things are...

Nov 2020
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CEO/President

If I were looking to purchase RCM services again, I would have a more competitive process. NextGen...

Nov 2020
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CEO/President

NextGen Healthcare is cutting back staffing levels, so the person we used to have is no longer on...

Nov 2020
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CEO/President

NextGen Healthcare is way behind. In our state, there is a Medicare model for primary care, and the...

Nov 2020
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Director

Overall, the support during COVID-19 has been really good. I haven’t heard anybody complain about it....

Nov 2020
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VP/Other Executive

Our account manager is abundantly prepared for our monthly calls, meetings, and financial reviews....

Nov 2020
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VP/Other Executive

The vendor’s people understand the system and the way it works better than anybody. Having resources...

Nov 2020
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VP/Other Executive

If my peers were looking for a true partner, I would tell them that NextGen Healthcare is by far...

Nov 2020
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VP/Other Executive

The most valuable element of our arrangement is that we view our relationship as a partnership and...

Nov 2020
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Analyst/Coordinator

I have been in the billing business for more than 30 years. I have seen products and ideas come and...

Nov 2020
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CEO/President

We have a very good working relationship with NextGen Healthcare. We meet with them frequently. When...

Nov 2020
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CEO/President

The only concern that I have is that as the vendor gets busier and takes on new business, we feel...

Nov 2020
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CEO/President

NextGen Healthcare has folks that are extremely knowledgeable. A person can be a great manager, but...

Nov 2020
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CEO/President

The vendor is very strategic. They need to strategize with NextGen Healthcare’s corporate people...

Nov 2020
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CEO/President

Our collections are increasing with NextGen Healthcare. We couldn’t collect the money if the vendor...

Nov 2020
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Manager

The vendor does not exceed our expectations at all. If they were, we wouldn’t be bringing our...

Nov 2020
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Manager

If I have to open a ticket for the vendor, I am lucky if I get a response or have things corrected...

Nov 2020
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Manager

We have a great vendor representative, and that person does the best possible job considering the circumstances....

Nov 2020
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CEO/President

We have been with NextGen Healthcare for long enough that they really are a partner. If we have an...

Nov 2020
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CEO/President

I would be very likely to recommend NextGen Healthcare. I would tell someone that the vendor really...

Nov 2020
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CEO/President

NextGen Healthcare has exceeded our expectations because our A/R days are very low. They deliver in...

Nov 2020
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CEO/President

NextGen Healthcare has strategic knowledge, and they are trying to do the things they need to take...

Nov 2020
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CFO

Our contract with the vendor is a percentage of collections. So there is no nickel-and-diming from...

Nov 2020
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CFO

The vendor uses some overseas help, and we have issues with the overseas people sometimes.

Nov 2020
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CFO

Sometimes we see the same things happening over and over again. So it takes a while to correct some...

Nov 2020
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Director

Everything is working smoothly with NextGen RCMS. We really haven’t had glitches. When COVID-19...

Jun 2020
(0)
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Director

NextGen Healthcare has supported us very well during the COVID-19 crisis. We are having monthly...

Jun 2020
(0)
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Director

Every time we have questions, our account manager is willing to get on the phone and explain some of...

Jun 2020
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Director

When we first got rid of the billing department, I was skeptical of RCM and having somebody else do...

Jun 2020
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Director

NextGen Healthcare is improving, but it would have been nice if our solution had come out of the box...

Mar 2020
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Director

NextGen Healthcare’s reporting for RCM has left a little to be desired, but it is at a pretty good...

Mar 2020
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Director

Our system works largely as advertised; that is great. In almost all cases, the system meets...

Mar 2020
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