NextGen RCMS Comments

 

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Current Time Inside Cache Tag Helper: 12/1/2020 2:32:36 AM and Model.EvProductId = 1406

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User Commentary

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Director

Tools and Methodology

I have no concerns with NextGen Healthcare's revenue cycle management. We have done our revenue...

Nov 2020
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Director

Tools and Methodology

We have little things about NextGen RCMS that drive my staff crazy, but I think those things are...

Nov 2020
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CEO/President

Tools and Methodology

If I were looking to purchase RCM services again, I would have a more competitive process. NextGen...

Nov 2020
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CEO/President

Relationship

NextGen Healthcare is cutting back staffing levels, so the person we used to have is no longer on...

Nov 2020
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CEO/President

Tools and Methodology

NextGen Healthcare is way behind. In our state, there is a Medicare model for primary care, and the...

Nov 2020
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Director

Relationship

Overall, the support during COVID-19 has been really good. I haven’t heard anybody complain about it....

Nov 2020
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VP/Other Executive

Relationship

Our account manager is abundantly prepared for our monthly calls, meetings, and financial reviews....

Nov 2020
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VP/Other Executive

People and Knowledge

The vendor’s people understand the system and the way it works better than anybody. Having resources...

Nov 2020
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VP/Other Executive

Lessons Learned

If my peers were looking for a true partner, I would tell them that NextGen Healthcare is by far...

Nov 2020
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VP/Other Executive

Relationship

The most valuable element of our arrangement is that we view our relationship as a partnership and...

Nov 2020
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Analyst/Coordinator

Tools and Methodology

I have been in the billing business for more than 30 years. I have seen products and ideas come and...

Nov 2020
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CEO/President

Relationship

We have a very good working relationship with NextGen Healthcare. We meet with them frequently. When...

Nov 2020
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CEO/President

Tools and Methodology

The only concern that I have is that as the vendor gets busier and takes on new business, we feel...

Nov 2020
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CEO/President

Tools and Methodology

NextGen Healthcare has folks that are extremely knowledgeable. A person can be a great manager, but...

Nov 2020
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CEO/President

Other Observations

The vendor is very strategic. They need to strategize with NextGen Healthcare’s corporate people...

Nov 2020
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CEO/President

ROI and Cost

Our collections are increasing with NextGen Healthcare. We couldn’t collect the money if the vendor...

Nov 2020
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Manager

Lessons Learned

The vendor does not exceed our expectations at all. If they were, we wouldn’t be bringing our...

Nov 2020
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Manager

People and Knowledge

If I have to open a ticket for the vendor, I am lucky if I get a response or have things corrected...

Nov 2020
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Manager

People and Knowledge

We have a great vendor representative, and that person does the best possible job considering the circumstances....

Nov 2020
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CEO/President

Relationship

We have been with NextGen Healthcare for long enough that they really are a partner. If we have an...

Nov 2020
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CEO/President

Lessons Learned

I would be very likely to recommend NextGen Healthcare. I would tell someone that the vendor really...

Nov 2020
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CEO/President

ROI and Cost

NextGen Healthcare has exceeded our expectations because our A/R days are very low. They deliver in...

Nov 2020
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CEO/President

Future Outlook

NextGen Healthcare has strategic knowledge, and they are trying to do the things they need to take...

Nov 2020
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CFO

ROI and Cost

Our contract with the vendor is a percentage of collections. So there is no nickel-and-diming from...

Nov 2020
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CFO

People and Knowledge

The vendor uses some overseas help, and we have issues with the overseas people sometimes.

Nov 2020
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CFO

People and Knowledge

Sometimes we see the same things happening over and over again. So it takes a while to correct some...

Nov 2020
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Director

Project Results

Everything is working smoothly with NextGen RCMS. We really haven’t had glitches. When COVID-19...

Jun 2020
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Director

Relationship

NextGen Healthcare has supported us very well during the COVID-19 crisis. We are having monthly...

Jun 2020
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Director

Relationship

Every time we have questions, our account manager is willing to get on the phone and explain some of...

Jun 2020
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Director

People and Knowledge

When we first got rid of the billing department, I was skeptical of RCM and having somebody else do...

Jun 2020
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Director

Other Observations

NextGen Healthcare is improving, but it would have been nice if our solution had come out of the box...

Mar 2020
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Director

Tools and Methodology

NextGen Healthcare’s reporting for RCM has left a little to be desired, but it is at a pretty good...

Mar 2020
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Director

Other Observations

Our system works largely as advertised; that is great. In almost all cases, the system meets...

Mar 2020
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Physician

Relationship

I have been using NextGen Healthcare's services for a long time, and I am pleased with them. One...

Jan 2020
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Physician

ROI and Cost

Our monthly bill is based on a percentage of how much money we bring in, but there is an extra...

Jan 2020
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Physician

Relationship

One of the executives gets down in the mud to help us. That person is great. Other than that person,...

Jan 2020
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Physician

Project Results

Some of my colleagues do the billing themselves, but I don't feel comfortable doing that. I know...

Jan 2020
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Director

Other Observations

For the most part, NextGen Healthcare is doing their job. But the few issues that we have on the...

Jan 2020
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Director

Tools and Methodology

NextGen Healthcare does pretty much everything that we need them to do. The downside to their system...

Jan 2020
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Director

ROI and Cost

NextGen Healthcare doesn’t charge for every little thing. They are a very good company, and they...

Jan 2020
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Director

Relationship

Support for NextGen Healthcare’s RCM depends on the account manager. Right now, I am not very happy...

Jan 2020
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Director

Tools and Methodology

For what we are using NextGen Healthcare for right now, they are doing a good job. They are doing...

Jan 2020
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Director

Relationship

NextGen Healthcare executives are available. I can get an executive on the phone right away up to...

Jan 2020
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Director

ROI and Cost

I am questioning whether we are getting our money’s worth with NextGen Healthcare because we could...

Jan 2020
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Director

Other Observations

NextGen Healthcare's executives formalize plans to get issues resolved for us and dedicate resources...

Dec 2019
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Director

Relationship

NextGen Healthcare needs to improve their customer service for patients. The majority of support is...

Dec 2019
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Director

ROI and Cost

We used to feel nickel-and-dimed by NextGen Healthcare for this service, but we have a new contract,...

Dec 2019
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Director

Relationship

The services work fine for what we do, so I would purchase them again. NextGen Healthcare is meeting...

Dec 2019
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Director

Tools and Methodology

NextGen Healthcare keeps adding a lot of resources to our account, but the vendor never seems to do...

Dec 2019
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Director

Relationship

NextGen Healthcare could do a little better at executing their approach. For example, we are...

Dec 2019
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Director

Relationship

Our partnership with NextGen Healthcare is good. I don’t have a problem with them at all.

Dec 2019
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Director

Tools and Methodology

Getting our money's worth from NextGen Healthcare is always a catch-22 for us. We do a tremendous...

Dec 2019
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Director

Tools and Methodology

NextGen Healthcare is trying to work on driving tangible outcomes, but they are not quite there. We...

Dec 2019
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Director

Tools and Methodology

NextGen Healthcare has plenty of resources to do what needs to be done. The vendor is very...

Dec 2019
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