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NextGen RCMS Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Performance details

Comment Type Breakout

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Negative
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User Commentary

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Director

Relationship, Operations

We have been very pleased with the services provided by Nextgen Healthcare since day one of the implementation....

Unrated
Dec 2025

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COO

Value

Like any large organization, NextGen Healthcare does bill for numerous items that I feel should be...

Unrated
Dec 2025

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COO

Relationship

The vendor provides great services. Sometimes the overseas team seems to need recurrent reminders to...

Unrated
Dec 2025

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COO

Value

I believe the vendor's fees are much higher than most in the industry, but we can't argue with...

Unrated
Dec 2025

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COO

Relationship, Operations

It is uncommon for people to know about changes in our industry before I do. The vendor's team is...

Unrated
Dec 2025

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Director

Relationship, Value

NextGen Healthcare is supposed to do all the billing. This is a really hot topic and probably our...

Unrated
Dec 2025

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Director

Relationship

All along, we have had issues with who is doing what. The way the service is sold to organizations...

Unrated
Dec 2025

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Director

Relationship, Value

We want to reduce our scope of work with NextGen Healthcare. We are paying way too much for what...

Unrated
Dec 2025

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Director

Services, Value

NextGen Healthcare is responsible for maintaining and uploading fee schedules into our system, but...

Unrated
Dec 2025

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Director

Loyalty, Value

We haven't seen enough improvement to want to continue with NextGen Healthcare. We could probably...

Unrated
Dec 2025

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Director

Relationship

I'm starting to really be frustrated with NextGen Healthcare. They say they are reconciling things,...

Unrated
Dec 2025

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Director

Loyalty, Relationship, Value

We trusted NextGen Healthcare with something, and they totally messed it up to the point where we...

Unrated
Dec 2025

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Director

Relationship

I think the firm works out of another piece of software that is connected to the system, and a big...

Unrated
Dec 2025

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Director

Relationship, Value

We have had to hire more people to maintain the tasks the firm is giving back to us. We have a...

Unrated
Dec 2025

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Director

Relationship

Because NextGen Healthcare is so robotic to work with, our staff feels like we have to do what we...

Unrated
Dec 2025

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Director

Relationship

NextGen Healthcare doesn’t meet our expectations in that they don’t communicate very well. We gave...

Unrated
Dec 2025

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Manager

Value

NextGen Healthcare does avoid charging for every little thing. They are pretty much an all-inclusive...

Unrated
Nov 2025

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Manager

Relationship, Operations

NextGen Healthcare's impact on cash collections has been great. They are very efficient. They have...

Unrated
Nov 2025

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Manager

Relationship, Operations

Initially, when we started with NextGen Healthcare, we had them doing more work than they do now. It...

Unrated
Nov 2025

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Analyst/Coordinator

Loyalty, Services

I would never use NextGen Healthcare's service again because we keep getting different people. We...

Unrated
Oct 2025

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Analyst/Coordinator

Value

NextGen Healthcare charges us for every little thing, and it is ridiculous. The firm deals with...

Unrated
Oct 2025

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Analyst/Coordinator

Loyalty, Relationship, Services

We have had a terrible time with NextGen Healthcare's services. We were sold a product, and NextGen...

Unrated
Oct 2025

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Director

Relationship

NextGen Healthcare’s interface support could use some improvements. The support people are hard to...

Unrated
Oct 2025

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Director

Relationship

NextGen Healthcare has exceeded my expectations through their communication and transparency. We...

Unrated
Oct 2025

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Manager

Relationship, Operations, Value

We needed NextGen Healthcare when we hired them, and they have been a big help to us because they...

Unrated
Sep 2025

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Manager

Value

NextGen Healthcare does not avoid charging for every little thing. They are charging us for faxes,...

Unrated
Sep 2025

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Manager

Loyalty, Operations, Value

NextGen Healthcare is very willing to make accommodations for our specific needs in our practice and...

Unrated
Sep 2025

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Manager

Relationship, Services

While the management staff members at NextGen Healthcare understand the industry and are able to...

Unrated
Sep 2025

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Manager

Value

I would recommend the firm highly, but that would come with an asterisk because people should be...

Unrated
Sep 2025

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Manager

Services, Value

The desired outcomes are to lower A/R days, have fewer denials, and have faster reimbursement. The...

Unrated
Sep 2025

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Manager

Relationship

Our major partnership comes through the management. The firm doesn't work much with my staff. I...

Unrated
Sep 2025

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Manager

Relationship, Operations

NextGen Healthcare refers the majority of denials back to our team. I think it is due to the fact...

Unrated
Jul 2025

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Manager

Value

NextGen Healthcare could improve their pricing by reducing some of their prices. I would...

Unrated
Jul 2025

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Manager

Relationship, Operations

I really like the patient statements that NextGen Healthcare submits. I like how they go in and try...

Unrated
Jul 2025

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Director

Relationship, Value

For the most part, all practice management systems have their shortcomings, but we have received our...

Unrated
Jul 2025

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Director

Relationship, Operations

NextGen Healthcare has had a lot of turnover, and there have been a lot of moving pieces, so their...

Unrated
Jul 2025

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Director

Relationship, Operations

As the firm makes decisions for their organization, they have to remember that we are still their...

Unrated
Jul 2025

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Director

Relationship, Services

The firm would probably do better if they escalated to us when they should. I end up getting...

Unrated
Jul 2025

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