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NextGen RCMS Commentary
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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Ambulatory Revenue Cycle Management Services 2024: Organizations’ Increasing Need for Meaningful Partnerships
Ambulatory Revenue Cycle Management Services 2024:
Organizations’ Increasing Need for Meaningful Partnerships
February 2024
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User Commentary

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Director

Relationship

We have had a lack of communication with NextGen Healthcare around trying to drill down to the root...

Mar 2024
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Director

Relationship

If the firm were able to work with us a little more on determining what our needs are instead of...

Mar 2024
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Director

Services

Some of the products from NextGen Healthcare have worked really well, but I would say most of the...

Mar 2024
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CFO

Value

We receive our money’s worth in some areas with NextGen Healthcare, but the posting has become an...

Mar 2024
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CFO

Loyalty, Relationship

NextGen Healthcare has created great automation tools. I also like their transparency. They are in a...

Mar 2024
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CFO

Relationship, Services

My suggestion for NextGen Healthcare is that their statements need more clarification around what...

Mar 2024
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CFO

Relationship

The teams we are working with from NextGen Healthcare have a set workflow. They are very structured,...

Mar 2024
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CFO

Loyalty, Relationship, Value

When NextGen Healthcare was a public entity, they ran into some hiccups, and they put a lot of work...

Mar 2024
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Director

Relationship

NextGen Healthcare tries to be a good partner. They want to do well.

Mar 2024
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Director

Relationship, Value

At one point, NextGen Healthcare failed so badly that we had to hire someone on our side to do the...

Mar 2024
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Director

Relationship

There are any number of reasons why the firm’s resources are not very good, even from a coding...

Mar 2024
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Director

Loyalty, Relationship

NextGen Healthcare is not meeting our needs. We are going to separate from them with the revenue...

Mar 2024
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Director

Relationship, Services

The firm’s billers are truly just doing data entry. If something doesn't make sense, then they have...

Mar 2024
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Director

Services

Anybody who is considering NextGen Healthcare for revenue cycle services should understand the...

Mar 2024
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CEO/President

Value

NextGen Healthcare has definitely helped us stabilize our cash flow. We have a pretty good idea of...

Feb 2024
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CEO/President

Relationship

With NextGen Healthcare, expectations are met, but I don't wake up in the morning necessarily and...

Feb 2024
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CEO/President

Relationship

NextGen Healthcare has gone through a lot of changes lately. I know that there have been some...

Feb 2024
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CEO/President

Relationship

Once we establish what our needs and expectations are and the plan is developed, NextGen Healthcare...

Feb 2024
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CEO/President

Loyalty, Relationship

NextGen Healthcare hasn't communicated their strategy with us in terms of what they have done with...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship, Services, Services

We have had a lot of issues with NextGen Healthcare, and there is not a ton we have been impressed...

Dec 2023
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Analyst/Coordinator

Relationship, Relationship, Services, Services

Because of NextGen Healthcare, we have been able to automate some of our rules so that when the...

Dec 2023
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Analyst/Coordinator

Value, Value

With NextGen Healthcare, our accounts receivable was supposed to go down, but it has actually...

Dec 2023
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

I have it on good authority that our company would not select NextGen Healthcare again.

Dec 2023
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CFO

Operations, Services, Services

NextGen Healthcare exceeds my expectations, but I'm a little hesitant to say they do so...

Nov 2023
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CFO

Services

If there is a particular issue, like if we are having some difficulty getting claims paid from a...

Nov 2023
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Nurse

Relationship, Relationship, Operations, Services

Sometimes I see things that have been sitting over 90 days and wonder why no one from NextGen...

Nov 2023
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Nurse

Relationship, Relationship, Services

NextGen Healthcare has given us a genius coder. We meet with them regularly, and they are pretty...

Nov 2023
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Nurse

Loyalty, Loyalty, Services, Value

We vetted five firms. That experience was horrific. But when we saw NextGen Healthcare, we thought...

Nov 2023
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COO

Relationship, Relationship

The firm has not exceeded our expectations. There are some areas where they do a great job, but they...

Nov 2023
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COO

Relationship, Relationship, Services, Services

On the RCM services front, the specialties we have are very unique and difficult for most vendors to...

Nov 2023
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(0)
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COO

Relationship, Relationship

The person working on the transactions is so far removed that basic information is missing. Not all...

Nov 2023
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COO

Relationship, Relationship, Operations, Operations, Services, Services

Having a more focused structure on specific specialties and making things independent from all of...

Nov 2023
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(0)
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COO

Value, Value

Accountability and shared incentives are the biggest issues. With the services that we leverage, the...

Nov 2023
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COO

Services

A lot of services that the firm provides blindside us. We have been struggling with some of our...

Nov 2023
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COO

Relationship, Relationship, Services, Services

With the way we are structured, we do part of the work; that is by design. That needs to be the way...

Nov 2023
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COO

Relationship, Relationship, Services, Services

There are some broad aspects of what we need to solve for. A lot of those are probably more...

Nov 2023
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COO

Relationship, Relationship

We have struggled with our revenues and performance significantly. Our numbers, compared to the...

Nov 2023
||
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COO

Relationship, Relationship

NextGen Healthcare is very responsive, and they have a good client interaction team. The firm has a...

Nov 2023
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COO

Relationship, Relationship

The firm is so large that we don't feel the customized support that is relevant to us. It feels more...

Nov 2023
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COO

Relationship, Relationship

A lot of gaps come from the design of the services provided and probably from the resources that the...

Nov 2023
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Director

Operations, Operations

I like our implementation manager, who we still work with. NextGen Healthcare has taken the time to...

Nov 2023
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Director

Loyalty, Loyalty, Relationship, Relationship, Value, Value

With NextGen Healthcare, communication and transparency are part of their standard protocol. We have...

Nov 2023
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Director

Operations, Operations, Services

One of our struggles with NextGen Healthcare has been the interface implementation. We interfaced...

Nov 2023
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Director

Relationship, Relationship, Services, Services

I like NextGen Healthcare’s escalation process. I get emails within a day whenever the team needs to...

Nov 2023
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Director

Services, Services

I love the software and reporting capabilities. The system is easy to use and has everything I need...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

The firm’s timely filing has been fine. There have been overtime breakdowns, but those have been a...

Aug 2023
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(0)
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

We are going to a new system for our billing. We have outgrown NextGen Healthcare, and something...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Services, Services

With NextGen Healthcare, I can't log in as a staff member to see a patient's journey or access phone...

Aug 2023
||
(0)
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Manager

Relationship, Relationship, Value, Value

Our denial rate with NextGen Healthcare is phenomenal, and we have very few denied claims. NextGen...

Aug 2023
||
(0)
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Manager

Relationship, Relationship

We had a fantastic manager from NextGen Healthcare, but unfortunately, that individual left the...

Aug 2023
||
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Manager

Relationship, Relationship, Relationship, Operations

The only hiccups with NextGen Healthcare come when their people have questions or when they need to...

Aug 2023
||
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Director

Relationship, Relationship, Relationship, Services, Services, Services

I usually end up having to do my own research about how claims should look and then send it to...

Aug 2023
||
(0)
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Director

Services, Value, Value, Value

Our A/R overall is good and has gotten better, but I don't know whether that is all on NextGen...

Aug 2023
||
(0)
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Director

Relationship, Relationship, Relationship

I have a client manager at NextGn Healthcare who, when I explain stuff to them, tries their absolute...

Aug 2023
||
(0)
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Manager

Relationship, Relationship, Services, Value, Value, Value

The billing service from NextGen Healthcare is pretty good. The firm is very efficient and just as...

Aug 2023
||
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Manager

Relationship, Relationship, Relationship

NextGen Healthcare used to send me a regular report about what my payer mix was, how much we got...

Aug 2023
||
(0)
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Director

Services, Services, Services

When we get denials, NextGen Healthcare puts them in these anonymous tasking buckets and labels them...

Aug 2023
||
(0)
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Director

Value, Value, Value

I think we are overcharged for NextGen Healthcare's product. Between the managed system, our...

Aug 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Operations, Services

We hired NextGen Healthcare as part of the revenue cycle team to oversee a few different processes....

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Operations, Services, Services, Services

NextGen Healthcare’s financial metrics have not gotten where we want them to be yet, and I sometimes...

Jun 2023
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(0)
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Director

Relationship, Relationship, Relationship, Operations, Services

NextGen Healthcare established at a high level our duties and their duties, but the firm was not...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship

Outcomes with NextGen Healthcare have been fluid and haven't happened all at once. The firm sees our...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship

Our account manager at NextGen Healthcare is awesome and understands us. That individual works on...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Operations

As for the firm's staff, it is clear to me that they have offshore workers. We once had a member of...

Jun 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

Before we engaged with the firm, I was familiar with other big firms in the RCM space but not...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship, Relationship

We are connected to the firm’s RCM people, and a lot of those people help drive changes. They came...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Relationship

The firm is streamlined and easy to communicate with. They have tried to provide transparency with...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Relationship, Operations, Operations, Operations

We would like to see the firm's staff have a more solid understanding or maybe even see a training...

Jun 2023
||
(0)
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CEO/President

Relationship, Relationship, Relationship, Services, Services, Services

I don't know that my team gets heard as often when there are things going on. We have implemented...

Apr 2023
||
(0)
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CEO/President

Value, Value, Value

In RCM, we want to be in a partnership, and we have been meeting with the firm’s leadership about...

Apr 2023
||
(0)
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CEO/President

Loyalty, Loyalty, Relationship, Relationship, Relationship

The firm is receptive to feedback, or at least the current leadership is receptive. I am looking for...

Apr 2023
||
(0)
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CEO/President

Relationship, Relationship, Relationship

I like that the firm augments my current team. It is good to have a bigger team.

Apr 2023
||
(0)
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