NextGen RCMS Comments

 

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Current Time Inside Cache Tag Helper: 9/23/2020 1:17:34 AM and Model.EvProductId = 1406

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User Commentary

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Director

Project Results

Everything is working smoothly with NextGen RCMS. We really haven’t had glitches. When COVID-19...

Jun 2020
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Director

Relationship

NextGen Healthcare has supported us very well during the COVID-19 crisis. We are having monthly...

Jun 2020
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Director

Relationship

Every time we have questions, our account manager is willing to get on the phone and explain some of...

Jun 2020
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Director

People and Knowledge

When we first got rid of the billing department, I was skeptical of RCM and having somebody else do...

Jun 2020
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Director

Other Observations

NextGen Healthcare is improving, but it would have been nice if our solution had come out of the box...

Mar 2020
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Director

Tools and Methodology

NextGen Healthcare’s reporting for RCM has left a little to be desired, but it is at a pretty good...

Mar 2020
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Director

Other Observations

Our system works largely as advertised; that is great. In almost all cases, the system meets...

Mar 2020
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Physician

Relationship

I have been using NextGen Healthcare's services for a long time, and I am pleased with them. One...

Jan 2020
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Physician

ROI and Cost

Our monthly bill is based on a percentage of how much money we bring in, but there is an extra...

Jan 2020
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Physician

Relationship

One of the executives gets down in the mud to help us. That person is great. Other than that person,...

Jan 2020
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Physician

Project Results

Some of my colleagues do the billing themselves, but I don't feel comfortable doing that. I know...

Jan 2020
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Director

Other Observations

For the most part, NextGen Healthcare is doing their job. But the few issues that we have on the...

Jan 2020
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Director

Tools and Methodology

NextGen Healthcare does pretty much everything that we need them to do. The downside to their system...

Jan 2020
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Director

ROI and Cost

NextGen Healthcare doesn’t charge for every little thing. They are a very good company, and they...

Jan 2020
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Director

Relationship

Support for NextGen Healthcare’s RCM depends on the account manager. Right now, I am not very happy...

Jan 2020
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Director

Tools and Methodology

For what we are using NextGen Healthcare for right now, they are doing a good job. They are doing...

Jan 2020
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Director

Relationship

NextGen Healthcare executives are available. I can get an executive on the phone right away up to...

Jan 2020
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Director

ROI and Cost

I am questioning whether we are getting our money’s worth with NextGen Healthcare because we could...

Jan 2020
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Director

Other Observations

NextGen Healthcare's executives formalize plans to get issues resolved for us and dedicate resources...

Dec 2019
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Director

Relationship

NextGen Healthcare needs to improve their customer service for patients. The majority of support is...

Dec 2019
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Director

ROI and Cost

We used to feel nickel-and-dimed by NextGen Healthcare for this service, but we have a new contract,...

Dec 2019
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Director

Relationship

The services work fine for what we do, so I would purchase them again. NextGen Healthcare is meeting...

Dec 2019
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Director

Tools and Methodology

NextGen Healthcare keeps adding a lot of resources to our account, but the vendor never seems to do...

Dec 2019
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Director

Relationship

NextGen Healthcare could do a little better at executing their approach. For example, we are...

Dec 2019
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Director

Relationship

Our partnership with NextGen Healthcare is good. I don’t have a problem with them at all.

Dec 2019
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Director

Tools and Methodology

Getting our money's worth from NextGen Healthcare is always a catch-22 for us. We do a tremendous...

Dec 2019
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Director

Tools and Methodology

NextGen Healthcare is trying to work on driving tangible outcomes, but they are not quite there. We...

Dec 2019
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Director

Tools and Methodology

NextGen Healthcare has plenty of resources to do what needs to be done. The vendor is very...

Dec 2019
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CEO/President

Tools and Methodology

I think that NextGen Healthcare has too many higher-level executives, and that gets in the way of...

Nov 2019
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CEO/President

People and Knowledge

NextGen Healthcare seems to have hired some very high-level leaders or managers who don't really...

Nov 2019
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CEO/President

Other Observations

NextGen Healthcare has a lot of vice presidents, but all I want is the manager who handles the...

Nov 2019
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CEO/President

Project Results

I really feel like NextGen Healthcare just wants to get the claim out the door and then have the...

Nov 2019
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CEO/President

Tools and Methodology

This year has probably been our worst year with the service. There have been a lot of leadership...

Nov 2019
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CEO/President

People and Knowledge

I have to give NextGen Healthcare credit. Their new director seems to grasp the importance of...

Nov 2019
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CEO/President

Tools and Methodology

NextGen Healthcare tries to do a good job, but a lot of things are government related, so a lot of...

Oct 2019
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CFO

Relationship

The level of executive engagement is nonexistent. When NextGen Healthcare was helping us get set up,...

Aug 2019
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CFO

Project Results

NextGen Healthcare doesn't seem to have enough good people to go around. I have high expectations,...

Aug 2019
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CFO

Tools and Methodology

One issue that we have watched evolve is the quality of resources. I don't know whether NextGen...

Aug 2019
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CFO

Tools and Methodology

There have been times over the past couple of years in which we haven't even been notified when a...

Aug 2019
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CFO

Other Observations

I would probably buy the product again, but only because we would have a hard time finding skilled...

Aug 2019
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COO

Relationship

NextGen Healthcare manages all our claims and charges. They are really good at what they do. They...

Aug 2019
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COO

People and Knowledge

NextGen Healthcare has really well-trained people. They have been consistently good for us over the...

Aug 2019
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COO

Other Observations

I really don't have much to say about how NextGen Healthcare could improve. Sometimes my people say...

Aug 2019
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CEO/President

Relationship

NextGen Healthcare could improve their communication. They have a lot of great resources for us, but...

Aug 2019
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CEO/President

Tools and Methodology

NextGen Healthcare has been able to meet our needs. Things are going pretty well. NextGen Healthcare...

Aug 2019
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CEO/President

Other Observations

NextGen Healthcare is very innovative now, and they have a lot of resources on board that really...

Aug 2019
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CEO/President

ROI and Cost

In the past, NextGen Healthcare did overcharge us, but we have since changed our contract. That was...

Aug 2019
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CEO/President

Win/Loss - Why they were selected (by current clients)

When we looked at the overall direction that we wanted to go in terms of automation and things of...

Aug 2019
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CEO/President

Project Results

We had high expectations for NextGen Healthcare, and they were able to get close to them. There were...

Aug 2019
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CEO/President

ROI and Cost

NextGen Healthcare has been worth the money. The value we get for what we pay is more than fair....

Aug 2019
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CEO/President

Project Results

I love NextGen Healthcare; I really do. I have no qualms about them. If I were picking something out...

Aug 2019
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CEO/President

Tools and Methodology

I would like NextGen Healthcare to make sure that they really understand the impact of their vendors...

Aug 2019
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CEO/President

Tools and Methodology

The services provided by NextGen Healthcare are fairly good considering the amount of work that we...

Aug 2019
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CEO/President

Relationship

NextGen Healthcare definitely has an all-hands-on-deck approach. I feel like I have direct access to...

Aug 2019
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CEO/President

People and Knowledge

NextGen Healthcare's service has gone downhill significantly. The director-level management has had...

Aug 2019
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Manager

ROI and Cost

Over the years, NextGen Healthcare has started to nickel-and-dime us without informing us. We have...

Aug 2019
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Manager

ROI and Cost

We are very pleased with NextGen Healthcare's services. In terms of the expense ratio and what we...

Aug 2019
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Manager

Tools and Methodology

NextGen Healthcare tries to stay ahead of the curve when there are changes. They put out a game plan...

Aug 2019
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Manager

Relationship

NextGen Healthcare meets our expectations. I am a financial guru, so I have very high expectations....

Aug 2019
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Manager

Project Results

NextGen Healthcare is able to help us use the product efficiently, and that will ultimately help us...

Aug 2019
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CEO/President

Project Results

NextGen Healthcare really needs to stabilize their workforce and have a more knowledgeable workforce...

Jun 2019
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Director

ROI and Cost

Over the past few years, we have had a significant feeling that NextGen Healthcare has not been...

Jun 2019
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Director

Lessons Learned

It would benefit NextGen Healthcare if we could perform better financially, but they have been just...

Jun 2019
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Manager

Tools and Methodology

I wouldn't purchase this service again. NextGen Healthcare has really changed a lot of their...

May 2019
 Helpful

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Manager

Other Observations

NextGen Healthcare basically tells us what their mold is, and if we don't fit in, then we need to...

May 2019
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Manager

Tools and Methodology

NextGen Healthcare has no strategic ability. They don't care about strategy. If NextGen Healthcare...

May 2019
 Helpful

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Manager

Relationship

NextGen Healthcare knows how we feel about them. They built such a good brand with us for years, and...

May 2019
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Manager

Tools and Methodology

We have had to go out and purchase other tools because NextGen Healthcare's tools are bad. We...

May 2019
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Manager

Relationship

We were told that a couple of executives would be coming out to see us and take care of us. The...

May 2019
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Manager

Relationship

We are just a commodity to NextGen Healthcare. There is zero partnership.

May 2019
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Manager

Tools and Methodology

We have to tell NextGen Healthcare how to do their job. We call and say that they need to remove...

May 2019
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Director

Other Observations

The only challenge I have had has been with NextGen Healthcare's overseas team. The problems I have...

May 2019
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Director

Future Outlook

NextGen Healthcare has a new financial analytics platform that is simply amazing. I love everything...

May 2019
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Director

Relationship

In terms of working with the team of people that I am regularly in contact with, I wish I could give...

May 2019
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Director

Tools and Methodology

I feel good about the general service agreement and the compensation with NextGen Healthcare. I...

May 2019
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Director

Tools and Methodology

NextGen Healthcare reacts to surprises from certain insurance providers. It doesn't seem like...

May 2019
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Director

Other Observations

There are a couple of different aspects of NextGen Healthcare's timelines for meetings. When we set...

May 2019
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Director

Tools and Methodology

NextGen Healthcare does some things that I definitely don't want to be doing, such as rebilling...

May 2019
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Director

Tools and Methodology

NextGen Healthcare has grown up and accepted our shortfalls, such as when we lose employees or miss...

May 2019
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Manager

ROI and Cost

NextGen Healthcare's solution is definitely better than our previous solution, but it is still very...

Apr 2019
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Director

Other Observations

I communicate with NextGen Healthcare's executives on the RCM side and with our account executive,...

Mar 2019
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Director

Sales and Contracting

Historically, our contract has been pretty good. NextGen Healthcare doesn't nickel-and-dime us. But...

Mar 2019
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Director

Tools and Methodology

NextGen Healthcare's staff members are familiar with the work, so they get to the core, basic...

Mar 2019
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Director

Tools and Methodology

NextGen Healthcare's tools are average. The vendor has basic tools, so I don't have much to complain...

Mar 2019
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Director

Tools and Methodology

NextGen Healthcare does fine with the things that are easy and require no additional effort or...

Mar 2019
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Director

Project Results

We have been using NextGen Healthcare's services for several years now. We are having a really rough...

Mar 2019
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Director

Project Results

The bulk of our billing work is getting done. NextGen Healthcare deserves credit for fulfilling that...

Mar 2019