Home chevron icon Ambulatory & Post Acute Care chevron icon Physician Practice Solutions chevron icon Ambulatory RCM Services

NextGen RCMS
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Ambulatory RCM Services 2020: Dynamic Market Changes and New Players
Ambulatory RCM Services 2020:
Dynamic Market Changes and New Players
April 2020
View Report
View Related

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Director

We have partnered with NextGen Healthcare to troubleshoot anything we throw at them. I never feel...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare doesn’t charge us for every little thing. The cost is basically based off of the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare does really well with executive involvement. We have meetings with our main...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The biggest thing NextGen Healthcare could improve is just making their reports a little more user...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are pretty engaged with the people at NextGen Healthcare. If we have issues or any kind of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have had great success with NextGen Healthcare. We have a great relationship with them, and we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had some issues. The most recent and troubling thing was that NextGen Healthcare dumped a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The coding and billing are pretty good. On the billing side, we can run reports easily to look at...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we were having problems, NextGen Healthcare wasn't very responsive. NextGen Healthcare isn't...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The charges from NextGen Healthcare have been really transparent, clear, and fair.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The most important to me is that our account manager is accessible. We have a standing conference...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would always like the fees to be smaller, especially these last couple of years. With the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The firm doesn’t avoid charging for every little thing, but things are better than they used to be....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The firm did not consistently exceed expectations. Some of their technology took a while to get...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The customer service has improved greatly. NextGen Healthcare has really worked on that, but some of...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The firm's promises don’t always come through. Things take a while longer than anticipated.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

NextGen Healthcare is doing a wonderful job. What they do best is their relationship with the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We outsourced to NexGen Healthcare because they did license packaging. When we added in all their...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are going to discontinue NexGen Healthcare's services. They have outsourced our whole process...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are just done with NexGen Healthcare. Nothing ever changes. They were working with us before, but...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would use NexGen Healthcare in a scenario where I had difficulty getting staff to do the job, if...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

NexGen Healthcare has not bundled all of the products into an all-inclusive cost. They have...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We meet frequently with our account representative, and they are very intuitive about the concerns...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like working with the firm's staff that we work with. We have frequent meetings with them to make...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

There were times when I was filling out some of the forms for payment protection program loans or...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

When I get the bill, and there is usually another couple hundred dollars for some other garbage. I...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

NextGen Healthcare is very helpful with billing and collections. There were a couple of times in the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare definitely doesn’t exceed expectations. Some of the firm’s responsibilities were...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare has been very good at avoiding charging us just because we have been a long-time...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The firm's team is definitely quick with responses for me. I would have to say the partnership is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If I were to start over, I think I would still choose to go with NextGen Healthcare. The solution...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We feel like NextGen Healthcare nickel-and-dimes us on some of their ancillary services like patient...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I would consider buying a solution from NextGen Healthcare again, but I would probably change my...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

NextGen Healthcare doesn't follow up on denials as quickly as I would like them to. The more I work...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We don't see or hear from the firm's executives. They send something out on a monthly basis that...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We get our money's worth from NextGen Healthcare. If we did everything in-house, it would cost the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

NextGen Healthcare's biggest strength is that we are using some of their products. In theory, that...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

NextGen Healthcare is huge. Their size is both a strength and a weakness. We have seen a lot of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

NextGen Healthcare could improve their timeframe for working on denials and create a more intuitive...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

NextGen Healthcare has a good product, and their people have helped us out. It is easy for us to use...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I do not like the offshore third-party organization that NextGen Healthcare uses. That third-party...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

NextGen Healthcare's services are frustrating at best. Our in-house billers and coders task things...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

NextGen Healthcare's executives only get involved when somebody is basically screaming. We use a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would tell others that the firm's service is just not worth the money. I don't know whether...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

NextGen Healthcare has meetings every week, but I do not participate. I am just frustrated with...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare has an upgrade coming with their patient portal that will allow us to do a lot of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t always know that I feel like we have gotten our money’s worth with NextGen Healthcare. My...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I find the staff from NextGen Healthcare to be pretty responsive. I recently had a call with one of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven’t had too many problems with NextGen Healthcare. If we do have a problem, our IT handles it...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Creating the Customer Satisfaction Advantage
27 January 18    |   Bobby Low
With increasing government regulations, a vacillating market, and the ongoing shift toward value-based care, keeping customers has never been more important for healthcare IT vendors. It’s no wonder t



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​