NextGen RCMS
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
We are probably going to look at another firm in the future because of the cost and the quality of...
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We would prefer a firm whose support is stateside. We have issues with our interactions with NextGen...
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I wouldn't say that the firm consistently exceeds my expectations. I want results that don't require...
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There are a lot of extra charges associated with NextGen Healthcare's services. The vendor is...
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NextGen Healthcare's reporting capabilities are phenomenal, and they have easy access to generate...
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Communication was historically an issue for NextGen Healthcare. For years, we had poor account...
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I would like to see the firm take ownership of problems instead of throwing them right back in the...
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Overall, the firm executes on our requirements, but the more we utilize the firm's service, the more...
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The system is very thorough, and the firm communicates well to their clients regarding issues and...
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I would like to see better utilization of the firm's customer service representatives. The...
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The firm consistently strives to exceed our expectations. They definitely understand how to leverage...
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As far as strategic ability goes, some of the firm’s people are better than others. We have had...
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We have partnered with NextGen Healthcare to troubleshoot anything we throw at them. I never feel...
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NextGen Healthcare doesn’t charge us for every little thing. The cost is basically based off of the...
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NextGen Healthcare does really well with executive involvement. We have meetings with our main...
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The biggest thing NextGen Healthcare could improve is just making their reports a little more user...
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We are pretty engaged with the people at NextGen Healthcare. If we have issues or any kind of...
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We have had great success with NextGen Healthcare. We have a great relationship with them, and we...
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We have had some issues. The most recent and troubling thing was that NextGen Healthcare dumped a...
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The coding and billing are pretty good. On the billing side, we can run reports easily to look at...
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When we were having problems, NextGen Healthcare wasn't very responsive. NextGen Healthcare isn't...
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The charges from NextGen Healthcare have been really transparent, clear, and fair.
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The most important to me is that our account manager is accessible. We have a standing conference...
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I would always like the fees to be smaller, especially these last couple of years. With the...
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The firm doesn’t avoid charging for every little thing, but things are better than they used to be....
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The firm did not consistently exceed expectations. Some of their technology took a while to get...
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The customer service has improved greatly. NextGen Healthcare has really worked on that, but some of...
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The firm's promises don’t always come through. Things take a while longer than anticipated.
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NextGen Healthcare is doing a wonderful job. What they do best is their relationship with the...
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We outsourced to NexGen Healthcare because they did license packaging. When we added in all their...
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We are going to discontinue NexGen Healthcare's services. They have outsourced our whole process...
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We are just done with NexGen Healthcare. Nothing ever changes. They were working with us before, but...
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I would use NexGen Healthcare in a scenario where I had difficulty getting staff to do the job, if...
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NexGen Healthcare has not bundled all of the products into an all-inclusive cost. They have...
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We meet frequently with our account representative, and they are very intuitive about the concerns...
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