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NextGen RCMS
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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CEO/President

Relationship

The problem with NextGen Healthcare is nobody seems to be empowered. We don't seem to be able to get...

Mar 2023
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CEO/President

Project Results

When our reimbursements were down, we asked NextGen Healthcare why that was, and they said the...

Mar 2023
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CEO/President

Tools and Methodology

NextGen Healthcare is very siloed. If we talk to one person about something, we assume that they...

Mar 2023
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CEO/President

Tools and Methodology

We have criteria that we have had to develop to determine the effectiveness of NextGen Healthcare's...

Mar 2023
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CEO/President

ROI and Cost

NextGen Healthcare does not avoid charging for every little thing. They try to charge for everything...

Mar 2023
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Director

People and Knowledge

With NextGen's RCM services, we have had some stability with the manager we have been with, and we...

Mar 2023
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Manager

People and Knowledge

The only negative thing about NextGen Healthcare's RCM services is that NextGen Healthcare utilizes...

Mar 2023
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Manager

ROI and Cost

The NextGen Healthcare RCM services package bundles all the licenses and maintenance charges...

Mar 2023
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Director

Tools and Methodology

NextGen Healthcare migrated to a new portal platform. That migration came with some challenges, and...

Mar 2023
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Director

Other Observations

Some of the people that work with NextGen Healthcare are not always up to speed on what we talk...

Mar 2023
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Director

Tools and Methodology

NextGen Healthcare is pretty up-to-date on all of the FQHC rules. They more than meet the minimum...

Mar 2023
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Director

Relationship

We sometimes find problems that I wish NextGen Healthcare would have found before we found them. The...

Mar 2023
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Manager

Tools and Methodology

I love that NextGen Healthcare set everything up for us with the tasking. It is a very cumbersome...

Mar 2023
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VP/Other Executive

Relationship

The relationship we have with our account manager is good because that person listens and is attentive....

Mar 2023
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VP/Other Executive

ROI and Cost

NextGen Healthcare's services require that we have a relatively well-trained staff on board to take...

Mar 2023
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VP/Other Executive

Project Results

Whether I can get the firm’s people to solve my problems depends on how many cages I rattle. The...

Mar 2023
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Manager

ROI and Cost

NextGen Healthcare has a lot to offer. We have some struggles with getting some of the products...

Mar 2023
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Manager

ROI and Cost

NextGen Healthcare meets but doesn't exceed our expectations. NextGen Healthcare is committed to our...

Mar 2023
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Manager

People and Knowledge

NextGen Healthcare outsources work to some companies overseas. Our biggest problem is that the staff...

Mar 2023
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Manager

People and Knowledge

We have gotten to know quite a few people within NextGen Healthcare’s higher-level leadership team,...

Mar 2023
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Manager

People and Knowledge

NextGen Healthcare communicates very well. We have frequent meetings. We like that NextGen...

Mar 2023
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CEO/President

People and Knowledge

We have a very good relationship with the firm’s client representatives. They are very responsive,...

Feb 2023
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CEO/President

Relationship

We have a collaborative relationship with the firm, and we have engaged with them on various...

Feb 2023
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Manager

Future Outlook

We will be using NextGen Healthcare’s services at least until our contract ends, but if they keep...

Jan 2023
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Manager

Project Results

Our numbers and metrics with NextGen Healthcare’s service are very measurable. At any point in time,...

Jan 2023
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Analyst/Coordinator

People and Knowledge

I wouldn’t buy NextGen Healthcare's services again because they are not compatible with how things...

Jan 2023
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Analyst/Coordinator

People and Knowledge

NextGen Healthcare has gone backward. They are not progressing how they should be. We feel like we...

Jan 2023
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Analyst/Coordinator

Relationship

One of our main contact people from the firm canceled a meeting with us, and now other visits aren’t...

Jan 2023
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Analyst/Coordinator

Tools and Methodology

The firm needs to have quicker response times. Sometimes their response times are excellent, and...

Jan 2023
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Analyst/Coordinator

ROI and Cost

We have a hard time quantifying what the firm is charging us for. They don't avoid charging for...

Jan 2023
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Analyst/Coordinator

Relationship

The firm needs to be more open and collaborative. When we have meetings, we tend to hit brick walls...

Jan 2023
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Analyst/Coordinator

Tools and Methodology

The firm sold a lot of things to us. They sold us the North Pole and gave us Antarctica. They told...

Jan 2023
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Analyst/Coordinator

Project Results

When a firm uses offshore resources, it is hard for us to get them to do the right things. Offshore...

Jan 2023
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Analyst/Coordinator

People and Knowledge

We like some of the firm’s consultants, but some are not very good. The consultants need to be less...

Jan 2023
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Manager

Tools and Methodology

There are a lot of new codes and things that have recently been instituted for our specialty, namely...

Jan 2023
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Manager

Relationship

NextGen Healthcare works hand in hand with our billing people, and our partnership has been great....

Jan 2023
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Manager

People and Knowledge

We have a dedicated account representative with the firm, and that is really good because if I need...

Jan 2023
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Manager

Relationship

The NextGen Healthcare representative that we meet with regularly is very insightful. They want us...

Jan 2023
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Manager

Tools and Methodology

I would like a little more training because when we first got the services, we only got minimal...

Jan 2023
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Director

Relationship

NextGen RCMS doesn’t exceed our expectations, but it meets them. We would like NextGen Healthcare to...

Dec 2022
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COO

People and Knowledge

Instead of treating us like a number and a process, the firm needs to treat us like a client with...

Dec 2022
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COO

Project Results

NextGen Healthcare regularly fails on multiple levels. In revenue cycle management, if we don’t move...

Dec 2022
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COO

Project Results

To improve their execution, NextGen Healthcare needs to deliver the service they claim they will...

Dec 2022
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COO

ROI and Cost

NextGen Healthcare uses every opportunity to charge us for every little thing. Every time we ask for...

Dec 2022
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COO

Relationship

NextGen Healthcare’s executive involvement is horrible. They are extremely protocol based, so...

Dec 2022
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Director

Tools and Methodology

We have a specific contract with NextGen Healthcare. The biggest advantage for us is that because we...

Dec 2022
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Director

Tools and Methodology

We started using NextGen Healthcare as our RCM partner around the time the COVID-19 pandemic...

Dec 2022
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Director

Relationship

I would like to see improved communication with NextGen Healthcare from their side as well as ours....

Dec 2022
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CEO/President

ROI and Cost

NextGen Healthcare does not avoid charging for every little thing. We have to point out things that...

Dec 2022
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CEO/President

Tools and Methodology

In terms of strategic thinking, we would like to see NextGen Healthcare trying to come up with ways...

Dec 2022
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CEO/President

Relationship

We pretty much only deal with the account manager from NextGen Healthcare; we don't deal with the...

Dec 2022
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CEO/President

Tools and Methodology

We get good financial analytics from NextGen Healthcare. We also like the reports. If there is...

Dec 2022
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CEO/President

Tools and Methodology

NextGen Healthcare will run an unapplied script report. So if a patient pays their co-pay, but they...

Dec 2022
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Director

People and Knowledge

There could be a little more experience on the A/R staff level with some of the smaller teams. I...

Dec 2022
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Director

People and Knowledge

The firm has a very good leadership team. We work well with the firm. We have very good...

Dec 2022
||
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Manager

Project Results

I had low expectations, but the firm has exceeded them in almost every area.

Dec 2022
||
(0)
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Manager

People and Knowledge

Most of the high-level people on the NextGen Healthcare staff have been great. We have had some...

Dec 2022
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Manager

Relationship

NextGen Healthcare always gives us great ideas for different rules that we can put in place to make...

Dec 2022
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Manager

Lessons Learned

Overall, NextGen Healthcare does a great job. I have worked with some other billing firms in the...

Dec 2022
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Manager

Other Observations

Anytime there is a switch from an in-house product or process to outsourcing, we can eliminate a lot...

Dec 2022
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Manager

Tools and Methodology

Some payers have some interesting rules, and it seems we constantly have to remind NextGen...

Dec 2022
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Manager

Relationship

NextGen Healthcare is a great company, and their communication is great. We have processes in place...

Dec 2022
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Director

Tools and Methodology

We would like to see improvement with payment posting. We still run across issues here and there...

Dec 2022
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Director

Other Observations

I am probably one of the happiest customers that NextGen Healthcare has. I feel like there is maybe...

Dec 2022
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Director

Other Observations

We feel like certain services should be carve outs, but NextGen Healthcare feels differently. We...

Dec 2022
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Director

Relationship

I like our involvement with our account managers and that we have someone to go to. We like being...

Dec 2022
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CFO

Tools and Methodology

I would like NextGen Healthcare to be a little more specific in their recommendations. A big area of...

Nov 2022
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CFO

Tools and Methodology

We are contracted with NextGen Healthcare for their RCM services, which in a nutshell are billing...

Nov 2022
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CFO

ROI and Cost

It is hard to argue with our results. Our KPIs have improved, particularly in the beginning. Our...

Nov 2022
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Director

ROI and Cost

NextGen Healthcare has a faxing charge now that they did not use to have. The charge is per fax, and...

Nov 2022
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Director

Tools and Methodology

Timeliness is definitely a challenge for NextGen Healthcare as it applies to payment posting,...

Nov 2022
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Director

Relationship

One of NextGen Healthcare’s strengths is our representative that we have, our client services...

Nov 2022
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Director

Other Observations

NextGen Healthcare wants to partner; they just have some operational challenges.

Nov 2022
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CFO

Tools and Methodology

The firm could improve training at the front end as clients are getting ready to implement and go...

Nov 2022
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VP/Other Executive

People and Knowledge

I think NextGen Healthcare is a bit of a victim of the staffing shortage. They have had a lot of...

Nov 2022
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VP/Other Executive

Tools and Methodology

We deal with the squeaky wheel approach, so I don't hear from NextGen Healthcare unless there is an...

Nov 2022
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(0)
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CEO/President

Relationship

Our direct support team from NextGen Healthcare is doing the best they can. Our account manager is...

Nov 2022
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CEO/President

Relationship

We got off on the wrong foot with NextGen Healthcare, and there has been some turnover. However,...

Nov 2022
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Director

People and Knowledge

I want the consultants to work the A/R data as it is supposed to be worked. The consultants aren't...

Aug 2022
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Manager

Project Results

NextGen Healthcare had some turnover in their staff. I wasn't aware that this happened. We had a...

Jul 2022
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Manager

ROI and Cost

NextGen RCMS is expensive, so I am not sure whether we would actually buy it again. We are not sure...

Jul 2022
||
(0)
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Manager

People and Knowledge

Our current account manager is really good. They are on top of things. I don't have any issues with...

Jul 2022
||
(0)
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Analyst/Coordinator

Future Outlook

We are probably going to look at another firm in the future because of the cost and the quality of...

Jun 2022
||
(0)
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Analyst/Coordinator

People and Knowledge

We would prefer a firm whose support is stateside. We have issues with our interactions with NextGen...

Jun 2022
||
(0)
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Analyst/Coordinator

Project Results

I wouldn't say that the firm consistently exceeds my expectations. I want results that don't require...

Jun 2022
||
(0)
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Director

ROI and Cost

There are a lot of extra charges associated with NextGen Healthcare's services. The vendor is...

Apr 2022
||
(0)
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Director

Tools and Methodology

NextGen Healthcare's reporting capabilities are phenomenal, and they have easy access to generate...

Apr 2022
||
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Director

Relationship

Communication was historically an issue for NextGen Healthcare. For years, we had poor account...

Apr 2022
||
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CFO

Project Results

I would like to see the firm take ownership of problems instead of throwing them right back in the...

Apr 2022
||
(0)
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CFO

People and Knowledge

Overall, the firm executes on our requirements, but the more we utilize the firm's service, the more...

Apr 2022
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(0)
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Manager

Relationship

The system is very thorough, and the firm communicates well to their clients regarding issues and...

Mar 2022
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Manager

People and Knowledge

I would like to see better utilization of the firm's customer service representatives. The...

Mar 2022
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