NextGen RCMS Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
NextGen Healthcare’s communication is much better than it was before. The firm has been more...
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Relationship
NextGen Healthcare could help us by walking us through some of the problems we have instead of just...
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Value
I don't think NextGen Healthcare charges us unnecessarily, but they probably charge us more than we...
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Relationship
Generally, our expectations are met, but over the last year, there has been a lot of change in...
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Relationship, Services
We aren't dissatisfied, but there is work we could do with the firm’s impact on the denials rate. In...
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Operations
I sort of like the rules engine that NextGen Healthcare has. Some of the stuff it does is good, but...
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Operations, Services
We would like NextGen Healthcare to better train the offshore workers. They don't understand some of...
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Loyalty, Relationship
Communication is key to everything, and that is something that NextGen Healthcare lacks big-time....
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Relationship, Operations, Value
NextGen Healthcare is terrible. Our A/R number has grown exponentially because there is a lack of...
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Operations
The firm could make the interface process easier by standardizing it and limiting changes to their...
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Relationship
The firm has exceeded expectations in terms of working denials and doing timely filing. They will...
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Relationship
We have had a few account managers with NextGen Healthcare in the last few years. We had one that...
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Relationship
We would like to have a dedicated team from NextGen Healthcare to work with our claims. There is a...
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Relationship, Operations
Our experience with NextGen Healthcare has been okay. Sometimes it is good. We are very good at...
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Loyalty, Relationship
We considered another vendor who was newer in the market and very tech savvy; they were a top...
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Relationship, Services
NextGen Healthcare is pretty much an ABC type of organization where if there is a problem, the main...
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Relationship, Services
NextGen Healthcare communicates with us, but we don't get the answers that we want. If I ask our...
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Operations
The execution of the work is not good. We are trying to get the vendor to work on a project, but we...
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Relationship
The partnership is really good with NextGen Healthcare. The strength of the partnership comes from...
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Operations, Value
We are probably going to reduce the scope of our work with NextGen Healthcare because we are trying...
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Loyalty, Relationship
NextGen Healthcare has a positive impact on our ability to meet our metrics because they make sure...
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Relationship, Operations
There are certain things that NextGen Healthcare tries to drive their own goals and objectives with,...
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Loyalty, Relationship
We usually have access to people we need. It is a little iffy with all of the changes, but it is...
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Services
The firm doesn't scan payment details for patients. When we have credit balances, I don't have...
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Relationship
The firm was recently acquired by another company, and through that transition, they have made a lot...
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Relationship
The firm needs to keep us informed of any new technology. We always find ourselves determining...
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Relationship, Services
One of the things that NextGen Healthcare does well is they utilize tasking in the system that...
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