Bookmark

nimble solutions Surgical RCM Services Commentary
Filtered view: All

Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by:
 Download as Excel

Analyst/Coordinator

I have been extremely satisfied with nimble solutions to date. The implementation process has been...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

CEO/President

nimble solutions has been absolutely fabulous to work with.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

We've been trying to get the phone number on the patient invoice changed to our phone number because...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

What we like about nimble solutions or Medi-Corp is that they are an anesthesia billing company...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

I would not buy services from nimble solutions again. Our organization changed firms in the past and...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

Manager

The quality of the staff depends on who we're talking about. The person we deal with is very helpful...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

My recommendation of nimble solutions would have an asterisk on it. Our biggest issue was during the...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

 or  to see details.

Manager

We get the copies of the EOBs, and some of them seem to be followed up on, but some of them do not....

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

After we finally got some missing reports from nimble solutions, I started going through the...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

CFO

nimble solutions has definitely made improvements from where they were a couple of years ago. We...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

CFO

A lot of patients complain that nimble solutions is hard to get in touch with when they are calling...

Comment Tone Negative
Pillars Operations, Services, Value
Evaluation Unrated

 or  to see details.

CFO

nimble solutions is good. The only issue is that we have to ask to get them in front of our...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

The vendor has failed to meet expectations regarding the resolution of outstanding A/R.

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Manager

The greatest pain point in the firm's impact on cash collections is that their mistakes regularly...

Comment Tone Negative
Pillars Operations, Services, Value
Evaluation Unrated

 or  to see details.

Manager

nimble solutions does have a couple of good people. However, nimble solutions is very top-heavy....

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Manager

The relationship with nimble solutions has been a constant cycle of ups and downs. There have been...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

nimble solutions is not part of our long-term plans because they aren't meeting the KPIs in our...

Comment Tone Negative
Pillars Loyalty, Operations, Value
Evaluation Unrated

 or  to see details.

Manager

There are several issues with nimble solutions. We receive many complaints from patients saying that...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

Manager

nimble solutions is not good at appeals. They aren't good at in-between-the-lines sorts of things....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

nimble solutions has too many people touching a claim. I suspect that is the new world of outsourced...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

We outsourced to nimble solutions, and we want them to be a great partner, but we see lags, and it...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

I think that what the vendor does is the industry standard, but when nimble solutions does outreach...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Manager

The firm has met our expectations, mostly because our expectations weren't very high. There are...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

Outsourcing is very expensive. What we pay each month as a percentage of revenue is shocking.

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

nimble solutions misses a lot in collections. We have discrepancies on what should be coded. I trust...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Director

nimble solutions must address the dispute process with the payer.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

There have been a couple of instances when we have had to point out to nimble solutions that they...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

Everything is going well with nimble solutions. They aren't bad. It is easy to maneuver through...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Our account manager is extremely responsive and can troubleshoot and solve issues. A few months ago,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We have had consistent issues with nimble solutions regarding patient accounts, payment posting,...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

 or  to see details.

Director

I feel as though I am babysitting adults who are more knowledgeable in the insurance industry than I...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

My revenue stream dropped like a stone, and no one realized that. It is very difficult to reach...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

The support we received from one of the firm's higher-ups was pivotal to our current success.

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

Our representative is amazing to work with. I would give them five stars.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

nimble solutions is an exceptional company to work with.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

With the communication back and forth and the amount of support that we have had from nimble...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

 or  to see details.

Manager

The first few months that we used nimble solutions had some hiccups beyond the ones that we expected...

Comment Tone Positive
Pillars Relationship, Operations, Services, Value
Evaluation Unrated

 or  to see details.

Manager

There was a lack of communication and maybe a lack of knowledge from the client representative that...

Comment Tone Negative
Pillars Services, Value
Evaluation Unrated

 or  to see details.

Manager

nimble solutions has improved throughout the years, but they could improve our satisfaction by...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

If our patients have a question about past surgery billing, they are rerouted directly to nimble...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Director

We anticipate that our scope of work with nimble solutions will stay the same. There were a couple...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

If an organization is looking for a solid transcription service that will reliably get done within...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

When it comes to areas that could improve with nimble solutions, it is tough because I understand...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

The best thing about nimble solutions is their client support. I have a particular representative...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

nimble solutions is important for our cash collections because ensuring that our coding is accurate...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

Manager

My only concern is on the company side. As the firm has continued to grow and account-staff turnover...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

One of the team members from nimble solutions is amazing, professional, reliable, and always willing...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

Overall, I’m happy with the support and appreciate the responsiveness. Things have been moving in...

Comment Tone Positive
Pillars Services
Evaluation Unrated

 or  to see details.

Manager

nimble solutions keeps adding things all the time. They have added transcription and credentialing,...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

 or  to see details.

Manager

I have had issues trying to complete applications and things with Medicare. nimble solutions has...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

The services that nimble solutions provides are great, but their fees are a little high. Our...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

In the past, I was really concerned and felt like I wasn't sure that nimble solutions was going to...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Manager

We have partnered with nimble solutions for a long time. They continue to grow their business model...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

What I like about nimble solutions is our representative. They are our main point of contact. I am...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

If I had a friend who needed a new billing company, I would tell them to consider nimble solutions....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

There are always wish lists. But I don't know what would be on our wish list with nimble solutions...

Comment Tone Neutral
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Director

Our revenue cycle collections have been fantastic because of nimble solutions. They are really on...

Comment Tone Positive
Pillars Services
Evaluation Unrated

 or  to see details.

Manager

I would say nimble solutions met expectations. It isn't like they are doing poorly, but I don't know...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

We have a good relationship with nimble solutions. In the period of time that I have worked with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

We just have a great relationship with nimble solutions. We usually get responses back in a timely...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

nimble solutions is getting better at A/R days, but nimble solutions takes a percentage of...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

Manager

nimble solutions has not exceeded our expectations, and we have very low expectations too. The issue...

Comment Tone Negative
Pillars Relationship, Operations, Services, Value
Evaluation Unrated

 or  to see details.

Manager

I do so much of the work for nimble solutions. The outcomes are better than they used to be because...

Comment Tone Negative
Pillars Operations, Services, Value
Evaluation Unrated

 or  to see details.

Director

I have recommended nimble solutions on several occasions. A lot of what I tell others about is my...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

 or  to see details.

Director

I have a really good contact person at nimble solutions. This individual is very responsive. If they...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

 or  to see details.

CFO

nimble solutions’ results have been poor, and I have had a hard time getting things turned around....

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

CFO

I’m very dissatisfied with nimble solutions' work, but I haven’t fired them yet. They are trying,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CFO

Recently, nimble solutions said they assigned a more experienced team to troubleshoot our account,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

There are instances where a case has multiple codes that should be applied. We consistently notice...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

CEO/President

nimble solutions has some people who are very knowledgeable and research things that work for...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

nimble solutions has had multiple CEO changes and multiple leadership changes, so their company has...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

CEO/President

I don't believe that nimble solutions actually overcharges, and they aren't charging for every...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

CEO/President

I believe nimble solutions is trying to right the ship. For example, they listen to our requests...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

nimble solutions is too large, and they try to outsource or use multiple departments, but they don't...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

A large amount of what nimble solutions does is offshore, and I am not a fan. With outsourcing...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

CEO/President

nimble solutions does managed care very poorly. They can run some good metrics, but everybody can...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

We are dealing with some money for timely filing because nimble solutions made a billing mistake...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

I would not recommend nimble solutions. I would do the opposite. If someone were considering nimble...

Comment Tone Negative
Pillars Services
Evaluation Unrated

 or  to see details.

Manager

The positive piece of nimble solutions’ work was managed care. They did a nice job negotiating some...

Comment Tone Positive
Pillars Services
Evaluation Unrated

 or  to see details.

Manager

nimble solutions could never get our denial rates to us after many weeks and months of us asking for...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Manager

nimble solutions hired an executive a while ago, and things were pretty bad before that, so it was...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

We terminated our contract with nimble solutions. Initially, there was a lot of confusion on nimble...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

nimble solutions grew quite a bit and had growing pains. It was hard for them to staff the project....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

We have had a long relationship with the firm, and they recently had an acquisition. I sort of have...

Comment Tone Negative
Pillars Loyalty, Relationship, Services
Evaluation Unrated

 or  to see details.

CEO/President

We do have an ongoing issue with nimble solutions. When there is a problem, like the surgery people...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

 or  to see details.

Director

Our client success manager is great.

Comment Tone Positive
Pillars Services
Evaluation Unrated

 or  to see details.