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Charge Capture Audit Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

Research Director

dustin.cragun@klasresearch.com

 
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User Commentary

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Analyst/Coordinator

nThrive could do much better with implementations. They seem to have a lot of staff turnover....

Apr 2021
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(0)
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Analyst/Coordinator

With the amount of turnover, it is hard to know who can help with things. The lack of integration...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

As far as I am aware, nothing has changed with the nThrive system in several years.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The changing staff and nThrive's lack of understanding with interface information make it impossible...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

nThrive is not proactive. They do an amazing job of consulting, but they don't do a good job with...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

If someone asked me about the nThrive product, I would tell them to think about what they are using...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The people on nThrive's consulting team are fantastic to work with. The vendor should work more on...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The interfaces have been fairly consistent, but I would like to see nThrive do more monitoring on...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Charge Capture Audit lets me follow payer-specific rules, rules identified by other clients, and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have always asked for integration. We knew that nThrive and our EMR vendor had a relationship, so...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We already had the system as a standalone solution, so we found the systemic problems years ago. We...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are new rules in the system every day. As soon as quarterly updates come out from CMS or...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The first few months, it was cumbersome to use the system because we had to learn a new process. It...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had frequent meetings with somebody while we were going live. After we went live, I got assigned...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Charge Capture Audit is a great tool. It has been absolutely beneficial to us. Had our EMR vendor...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is no integration with Charge Capture Audit. We are basically working in their module, and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Charge Capture Audit might feel different in a month when we go on the new version, but we have been...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

nThrive's training has been wonderful. They have offered multiple sessions, which are interactive....

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

In the past, we had a lot of different representatives. When we had to call, those people would just...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

There is nothing for nThrive to improve. I am happy, and my team is too. nThrive listens to us and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

nThrive has stepped up during the COVID-19 crisis. We have relied on them. They have a COVID-19...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are on the new version of the system, but we also have the benefit of being able to access the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

nThrive has done a wonderful job with the product. There was a bit of a transition in terms of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are struggling to work with nThrive as much as we would like to. I have always liked the product....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have had some trouble lately, but that has mostly been due to my EMR vendor. I have to get Charge...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

At this point in my career, I would have gotten rid of Charge Capture Audit if I could have. It...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the system's ease of use. Because of the way it is built, it is easy for us to use it....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It would be great if the system were embedded in the applications in our core systems, but it is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

nThrive's system is fairly easy to use, and training is provided, so nobody is having any...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

nThrive has been good over time, but we aren't seeing cost benefits with Charge Capture Audit. I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not totally satisfied with Charge Capture Audit these days. We pay an exorbitant amount of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Charge Capture Audit is for daily loads, and we have had ongoing challenges with those. I don't know...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

nThrive doesn't really act like our business is important to them. We get bounced around from person...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For the first time since we originally implemented Charge Capture Audit, I am really wondering...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

nThrive looks strategically at our payer mix and charges to see where we should raise and lower our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have definitely received our money's worth for this product. I would definitely recommend this...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

nThrive's executives are very involved. Even their CEO will call us. This vendor is probably the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

This product doesn't require a lot of training. Users just need to understand their payers and run...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we had a different software solution for our EMR, then I would buy Charge Capture Audit again....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had used CDM Master for many years, and we tried to roll out CDM Master in an environment with...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The charge integrity and the coding audits part have been a bumpy ride for us. We chose nThrive’s...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I probably would not purchase Charge Capture Audit again. I think there are probably some other...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Charge Capture Audit is the only system where the vendor really let me down in terms of keeping...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has already knocked off a few of our enhancements requests. That is pretty good progress....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I can't think of anything that has been broken that nThrive has brought to us. We have primarily...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I anticipate that I will score the vendor higher over the next year. We are still struggling with...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Keeping all promises is a pretty broad statement. To clarify our situation, the tool was supposed to...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor was thorough in their training. We also had some backlog with our billing editor going...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The upside to nThrive is they have such a wide service offering that we can create a more holistic...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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