Charge Capture Audit Comments

 

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/24/2020 7:30:08 PM and Model.EvProductId = 2513

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Other Observations & Comments

If we had a different software solution for our EMR, then I would buy Charge Capture Audit again....

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We had used CDM Master for many years, and we tried to roll out CDM Master in an environment with...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The charge integrity and the coding audits part have been a bumpy ride for us. We chose nThrive’s...

Jun 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I probably would not purchase Charge Capture Audit again. I think there are probably some other...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

Charge Capture Audit is the only system where the vendor really let me down in terms of keeping...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor has already knocked off a few of our enhancements requests. That is pretty good progress....

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

I can't think of anything that has been broken that nThrive has brought to us. We have primarily...

Jun 2020
 Helpful

 or  to see details.

Director

Future Outlook

I anticipate that I will score the vendor higher over the next year. We are still struggling with...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Keeping all promises is a pretty broad statement. To clarify our situation, the tool was supposed to...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The vendor was thorough in their training. We also had some backlog with our billing editor going...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The upside to nThrive is they have such a wide service offering that we can create a more holistic...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have been using the product for years, and I only use it on the hospital side. The tool is...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The people I deal with at nThrive are amazing. The salespeople are great. They aren't pushy. They...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We use the product before the bill goes to the payer for review. I would highly recommend using the...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is a lot of value in the system. We have set it up so that we can send reports to various...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

nThrive could improve by building exception reports a little more quickly. How fast they do it is...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

nThrive is really good about getting back to us on cases. When we open a case, it is usually...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't know whether the product is part of our long-term plans since we are getting acquired by a...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

I am really glad that nThrive has more seasoned individuals that have been on the account with us...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

nThrive is listening to a lot of the customization rules and logic that we are proposing. For...

May 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We use nThrive's system for post-billing. We still need to make the argument when we do prebilling....

May 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

As we evaluate the cost benefits on an annual basis, they are supposed to reach a point where we...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

When we were looking for a solution, I evaluated the complete market and multiple solutions. What...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I am concerned about where nThrive is heading as a company because they are owned by private equity....

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

The nThrive system is part of our long-term plans. The product hasn't brought as much value as I had...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We purchased multiple nThrive solutions at the same time, and we got a discount for buying them...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The support for nThrive's products is inconsistent. Each product has separate leadership. Some...

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

nThrive is pretty responsive to requests for assistance or additional training. We had a...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system helps us get our claims out cleanly, and it has a direct impact on our goals. It creates...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don’t know of any other product that does what Charge Capture Audit does as well as it does, even...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We just need to do some more upkeep on our system rules to kind of turn off the ones that we don’t...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

I want the system to work better with our EMR. It would be nice if the product worked seamlessly...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system’s functionality, rules, and logic are really helpful for us at times. The system catches...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had pretty good responsiveness from the vendor when we have implemented and upgraded. The...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system does some things really well. Some of the rules that the system rules out are not...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system requires some training and familiarity with how it works. The more we get to use the...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor rolls out rules every quarter. The older rules are really solid. A lot of the new rules...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We pay a flat monthly fee to nThrive. They tried to charge us additional fees, but when I said that...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Charge Capture Audit is better than it was a year ago. It works and finds revenue. However, Charge...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

nThrive is delivering about a year later than I needed. nThrive's salesperson sold Charge Capture...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We can find the revenue with Charge Capture Audit; the question is just how hard we are willing to...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

Charge Capture Audit will be embedded in my financial system soon, and a lot more functionality will...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

Our only problem is that, even though nThrive can embed their product in a patient financial system,...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We aren't leveraging Charge Capture Audit to the highest power with its reporting. The tool doesn't...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

I don't know whether nThrive really knocks things out of the park with Charge Capture Audit. I still...

Dec 2019
 Helpful

 or  to see details.

Director

Technology

Charge Capture Audit is a very good tool, and we have thousands of rules in it. Some of the rules...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

The vendor has improved in the sense that they have client resources that are exclusive to the...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

nThrive has a dedicated optimization analyst who meets with us regularly to go over any...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

In terms of areas where nThrive could improve, I would like to see the physician version of the...

Dec 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

The contract manager tool is great; the knowledge source is user friendly enough that we don’t plan...

Dec 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

When nThrive tests the data or builds some particular feature, they don’t charge for that. They...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

As far as executive involvement goes, I think nThrive is undergoing some shifts. Maybe they are...

Dec 2019
 Helpful

 or  to see details.

Director

Service and Support

nThrive has made a deliberate effort to align their technological resources with our internal...

Dec 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

nThrive’s Charge Capture Audit is integrated with our EMR, but we are in the process of looking at...

Oct 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Charge Capture Audit’s rules are cumbersome. When we were working on the rules religiously, I had to...

Oct 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

nThrive's system is easy to use because it is so simplistic. nThrive has made improvements with the...

Oct 2019
 Helpful

 or  to see details.

Director

Technology

nThrive has some products that are outdated, and while I don’t think nThrive is doing that because...

Oct 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

I don’t have the best taste in my mouth because of nThrive's system, but all systems go through ups...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

nThrive provides ongoing training, and it is very good. I don't see how they could do better.

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

I have been very impressed by the nThrive executives and their approachability. When we have had...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

We really haven’t had a lot of opportunities for training with nThrive, and we can’t get calls back...

Sep 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

nThrive is always on time, and we like their system because it is user friendly. It is easy to make...

Sep 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Compared to other products, nThrive’s end product is extremely user friendly, and the main goal is...

Sep 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Support has been up and down. A lot of that has to do with the fact that nThrive seems to have a...

Sep 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The nThrive system captures a lot of our revenue, but it sometimes seems like some of the edits...

May 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We really enjoy Charge Capture Audit. It is very easy to work and very helpful for finding claims....

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

nThrive would probably say that they have kept their promises because they contractually did...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Our account representative listens to our issues. When we demonstrate what our problems are, our...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

nThrive hasn't made any major changes other than addressing the errors and issues we were having....

May 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

There is a next-generation model for the product, but we aren't on it yet. We have previewed that...

May 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

I feel like having a walk-through of the training would have helped us. nThrive just gave us the...

May 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The ease of use for end users could be better. If nThrive had done a better job with the training...

May 2019
 Helpful

 or  to see details.

Manager

Future Outlook

We are hoping that the system will meet more of our functionality demands once we phase into the new...

May 2019
 Helpful

 or  to see details.

Manager

Service and Support

The support people have been really good. When I request something, they get right back to me.

May 2019
 Helpful

 or  to see details.

Manager

Service and Support

The service seems to be more reactive than proactive. We are constantly having issues with our...

May 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is really good in terms of the details and rules that it is able to capture. In a way,...

May 2019
 Helpful

 or  to see details.

Manager

Lessons Learned

My advice to potential customers would be to take the time to learn the tool and use the tool...

May 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Once people learn to get through glitches and ignore false positives, Charge Capture Audit is a good...

May 2019
 Helpful

 or  to see details.

Manager

Service and Support

Charge Capture Audit is especially good at capturing reimbursement, and that obviously leads to...

May 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The thing that I would like nThrive to improve the most would probably be the mapping. We have a...

May 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

It turns out that we had a representative who we knew nothing about. Someone from nThrive reached...

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Charge Capture Audit is not really user friendly. In theory, the system is what everybody in...

Apr 2019
 Helpful

 or  to see details.

Director

Lessons Learned

I would recommend that sites using nThrive's solution be sure to vet what the system is feeding...

Apr 2019
 Helpful

 or  to see details.

Director

Lessons Learned

I would recommend that organizations using Charge Capture Audit integrate with whichever...

Apr 2019
 Helpful

 or  to see details.

Director

Relationship

nThrive eventually keeps their promises. When nThrive was transitioning from MedAssets-Precyse to...

Apr 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We had to do a lot of work to get Charge Capture Audit configured, but the system is working pretty...

Apr 2019
 Helpful

 or  to see details.

Director

Service and Support

nThrive's support people are working. The turnaround times are lagging a little, but the support...

Apr 2019