Charge Capture Audit Comments

 
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Manager

Other Observations & Comments

If we had a different software solution for our EMR, then I would buy Charge Capture Audit again....

Jun 2020
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Manager

Functionality and Upgrades

We had used CDM Master for many years, and we tried to roll out CDM Master in an environment with...

Jun 2020
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Director

Functionality and Upgrades

The charge integrity and the coding audits part have been a bumpy ride for us. We chose nThrive’s...

Jun 2020
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Director

ROI / Cost (care and feeding)

I probably would not purchase Charge Capture Audit again. I think there are probably some other...

Jun 2020
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Director

Relationship

Charge Capture Audit is the only system where the vendor really let me down in terms of keeping...

Jun 2020
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Director

Service and Support

The vendor has already knocked off a few of our enhancements requests. That is pretty good progress....

Jun 2020
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Director

Relationship

I can't think of anything that has been broken that nThrive has brought to us. We have primarily...

Jun 2020
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Director

Future Outlook

I anticipate that I will score the vendor higher over the next year. We are still struggling with...

Jun 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Keeping all promises is a pretty broad statement. To clarify our situation, the tool was supposed to...

Jun 2020
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VP/Other Executive

Implementation and Training

The vendor was thorough in their training. We also had some backlog with our billing editor going...

Jun 2020
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VP/Other Executive

Interfacing and Integration

The upside to nThrive is they have such a wide service offering that we can create a more holistic...

Jun 2020
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Manager

Functionality and Upgrades

I have been using the product for years, and I only use it on the hospital side. The tool is...

Jun 2020
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Manager

Service and Support

The people I deal with at nThrive are amazing. The salespeople are great. They aren't pushy. They...

Jun 2020
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Manager

ROI / Cost (care and feeding)

We use the product before the bill goes to the payer for review. I would highly recommend using the...

Jun 2020
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Manager

Functionality and Upgrades

There is a lot of value in the system. We have set it up so that we can send reports to various...

Jun 2020
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Manager

Functionality and Upgrades

nThrive could improve by building exception reports a little more quickly. How fast they do it is...

Jun 2020
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Manager

Service and Support

nThrive is really good about getting back to us on cases. When we open a case, it is usually...

Jun 2020
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Manager

Functionality and Upgrades

I don't know whether the product is part of our long-term plans since we are getting acquired by a...

Jun 2020
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Director

Relationship

I am really glad that nThrive has more seasoned individuals that have been on the account with us...

May 2020
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Director

Service and Support

nThrive is listening to a lot of the customization rules and logic that we are proposing. For...

May 2020
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Director

Other Observations & Comments

We use nThrive's system for post-billing. We still need to make the argument when we do prebilling....

May 2020
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Director

ROI / Cost (care and feeding)

As we evaluate the cost benefits on an annual basis, they are supposed to reach a point where we...

May 2020
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VP/Other Executive

Other Observations & Comments

When we were looking for a solution, I evaluated the complete market and multiple solutions. What...

Feb 2020
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VP/Other Executive

Other Observations & Comments

I am concerned about where nThrive is heading as a company because they are owned by private equity....

Feb 2020
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VP/Other Executive

Future Outlook

The nThrive system is part of our long-term plans. The product hasn't brought as much value as I had...

Feb 2020
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VP/Other Executive

Other Observations & Comments

We purchased multiple nThrive solutions at the same time, and we got a discount for buying them...

Feb 2020
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VP/Other Executive

Service and Support

The support for nThrive's products is inconsistent. Each product has separate leadership. Some...

Feb 2020
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Analyst/Coordinator

Implementation and Training

nThrive is pretty responsive to requests for assistance or additional training. We had a...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The system helps us get our claims out cleanly, and it has a direct impact on our goals. It creates...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

I don’t know of any other product that does what Charge Capture Audit does as well as it does, even...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

We just need to do some more upkeep on our system rules to kind of turn off the ones that we don’t...

Jan 2020
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Analyst/Coordinator

Interfacing and Integration

I want the system to work better with our EMR. It would be nice if the product worked seamlessly...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The system’s functionality, rules, and logic are really helpful for us at times. The system catches...

Jan 2020
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Analyst/Coordinator

Relationship

We have had pretty good responsiveness from the vendor when we have implemented and upgraded. The...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The system does some things really well. Some of the rules that the system rules out are not...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The system requires some training and familiarity with how it works. The more we get to use the...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor rolls out rules every quarter. The older rules are really solid. A lot of the new rules...

Jan 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We pay a flat monthly fee to nThrive. They tried to charge us additional fees, but when I said that...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

Charge Capture Audit is better than it was a year ago. It works and finds revenue. However, Charge...

Jan 2020
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Analyst/Coordinator

Sales and Contracting

nThrive is delivering about a year later than I needed. nThrive's salesperson sold Charge Capture...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

We can find the revenue with Charge Capture Audit; the question is just how hard we are willing to...

Jan 2020
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Analyst/Coordinator

Future Outlook

Charge Capture Audit will be embedded in my financial system soon, and a lot more functionality will...

Jan 2020
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Analyst/Coordinator

Sales and Contracting

Our only problem is that, even though nThrive can embed their product in a patient financial system,...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

We aren't leveraging Charge Capture Audit to the highest power with its reporting. The tool doesn't...

Dec 2019
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

I don't know whether nThrive really knocks things out of the park with Charge Capture Audit. I still...

Dec 2019
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Director

Technology

Charge Capture Audit is a very good tool, and we have thousands of rules in it. Some of the rules...

Dec 2019
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Director

Relationship

The vendor has improved in the sense that they have client resources that are exclusive to the...

Dec 2019
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Director

Relationship

nThrive has a dedicated optimization analyst who meets with us regularly to go over any...

Dec 2019
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Director

Functionality and Upgrades

In terms of areas where nThrive could improve, I would like to see the physician version of the...

Dec 2019
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Director

Interfacing and Integration

The contract manager tool is great; the knowledge source is user friendly enough that we don’t plan...

Dec 2019
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Director

ROI / Cost (care and feeding)

When nThrive tests the data or builds some particular feature, they don’t charge for that. They...

Dec 2019
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Director

Relationship

As far as executive involvement goes, I think nThrive is undergoing some shifts. Maybe they are...

Dec 2019
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Director

Service and Support

nThrive has made a deliberate effort to align their technological resources with our internal...

Dec 2019
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Director

Interfacing and Integration

nThrive’s Charge Capture Audit is integrated with our EMR, but we are in the process of looking at...

Oct 2019
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Director

Functionality and Upgrades

Charge Capture Audit’s rules are cumbersome. When we were working on the rules religiously, I had to...

Oct 2019
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Director

Other Observations & Comments

nThrive's system is easy to use because it is so simplistic. nThrive has made improvements with the...

Oct 2019
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Director

Technology

nThrive has some products that are outdated, and while I don’t think nThrive is doing that because...

Oct 2019
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Director

Other Observations & Comments

I don’t have the best taste in my mouth because of nThrive's system, but all systems go through ups...

Oct 2019
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VP/Other Executive

Implementation and Training

nThrive provides ongoing training, and it is very good. I don't see how they could do better.

Oct 2019
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VP/Other Executive

Relationship

I have been very impressed by the nThrive executives and their approachability. When we have had...

Oct 2019
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VP/Other Executive

Service and Support

We really haven’t had a lot of opportunities for training with nThrive, and we can’t get calls back...

Sep 2019
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VP/Other Executive

Functionality and Upgrades

nThrive is always on time, and we like their system because it is user friendly. It is easy to make...

Sep 2019
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VP/Other Executive

Functionality and Upgrades

Compared to other products, nThrive’s end product is extremely user friendly, and the main goal is...

Sep 2019
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VP/Other Executive

Service and Support

Support has been up and down. A lot of that has to do with the fact that nThrive seems to have a...

Sep 2019
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Analyst/Coordinator

Functionality and Upgrades

The nThrive system captures a lot of our revenue, but it sometimes seems like some of the edits...

May 2019
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Analyst/Coordinator

Functionality and Upgrades

We really enjoy Charge Capture Audit. It is very easy to work and very helpful for finding claims....

May 2019
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VP/Other Executive

Service and Support

nThrive would probably say that they have kept their promises because they contractually did...

May 2019
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VP/Other Executive

Relationship

Our account representative listens to our issues. When we demonstrate what our problems are, our...

May 2019
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VP/Other Executive

Future Outlook

nThrive hasn't made any major changes other than addressing the errors and issues we were having....

May 2019
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VP/Other Executive

ROI / Cost (care and feeding)

There is a next-generation model for the product, but we aren't on it yet. We have previewed that...

May 2019
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Manager

Implementation and Training

I feel like having a walk-through of the training would have helped us. nThrive just gave us the...

May 2019
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Manager

Functionality and Upgrades

The ease of use for end users could be better. If nThrive had done a better job with the training...

May 2019
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Manager

Future Outlook

We are hoping that the system will meet more of our functionality demands once we phase into the new...

May 2019
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Manager

Service and Support

The support people have been really good. When I request something, they get right back to me.

May 2019
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Manager

Service and Support

The service seems to be more reactive than proactive. We are constantly having issues with our...

May 2019
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Manager

Functionality and Upgrades

The product is really good in terms of the details and rules that it is able to capture. In a way,...

May 2019
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Manager

Lessons Learned

My advice to potential customers would be to take the time to learn the tool and use the tool...

May 2019
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Manager

Functionality and Upgrades

Once people learn to get through glitches and ignore false positives, Charge Capture Audit is a good...

May 2019
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Manager

Service and Support

Charge Capture Audit is especially good at capturing reimbursement, and that obviously leads to...

May 2019
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Manager

Functionality and Upgrades

The thing that I would like nThrive to improve the most would probably be the mapping. We have a...

May 2019
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Manager

Implementation and Training

It turns out that we had a representative who we knew nothing about. Someone from nThrive reached...

May 2019
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Director

Functionality and Upgrades

Charge Capture Audit is not really user friendly. In theory, the system is what everybody in...

Apr 2019
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Director

Lessons Learned

I would recommend that sites using nThrive's solution be sure to vet what the system is feeding...

Apr 2019
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Director

Lessons Learned

I would recommend that organizations using Charge Capture Audit integrate with whichever...

Apr 2019
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Director

Relationship

nThrive eventually keeps their promises. When nThrive was transitioning from MedAssets-Precyse to...

Apr 2019
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Director

Functionality and Upgrades

We had to do a lot of work to get Charge Capture Audit configured, but the system is working pretty...

Apr 2019
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Director

Service and Support

nThrive's support people are working. The turnaround times are lagging a little, but the support...

Apr 2019