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Commentary Summary
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User Commentary
VP/Other Executive
Charge Capture Audit is a great tool. It has been absolutely beneficial to us. Had our EMR vendor...
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VP/Other Executive
There is no integration with Charge Capture Audit. We are basically working in their module, and...
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VP/Other Executive
Charge Capture Audit might feel different in a month when we go on the new version, but we have been...
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Analyst/Coordinator
nThrive's training has been wonderful. They have offered multiple sessions, which are interactive....
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Analyst/Coordinator
In the past, we had a lot of different representatives. When we had to call, those people would just...
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Analyst/Coordinator
There is nothing for nThrive to improve. I am happy, and my team is too. nThrive listens to us and...
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Analyst/Coordinator
nThrive has stepped up during the COVID-19 crisis. We have relied on them. They have a COVID-19...
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Analyst/Coordinator
We are on the new version of the system, but we also have the benefit of being able to access the...
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Analyst/Coordinator
nThrive has done a wonderful job with the product. There was a bit of a transition in terms of...
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Analyst/Coordinator
We are struggling to work with nThrive as much as we would like to. I have always liked the product....
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Analyst/Coordinator
I have had some trouble lately, but that has mostly been due to my EMR vendor. I have to get Charge...
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Analyst/Coordinator
At this point in my career, I would have gotten rid of Charge Capture Audit if I could have. It...
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Director
I like the system's ease of use. Because of the way it is built, it is easy for us to use it....
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Director
It would be great if the system were embedded in the applications in our core systems, but it is...
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Manager
nThrive's system is fairly easy to use, and training is provided, so nobody is having any...
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Director
nThrive has been good over time, but we aren't seeing cost benefits with Charge Capture Audit. I...
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Director
I am not totally satisfied with Charge Capture Audit these days. We pay an exorbitant amount of...
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Director
Charge Capture Audit is for daily loads, and we have had ongoing challenges with those. I don't know...
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Director
nThrive doesn't really act like our business is important to them. We get bounced around from person...
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Director
For the first time since we originally implemented Charge Capture Audit, I am really wondering...
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VP/Other Executive
nThrive looks strategically at our payer mix and charges to see where we should raise and lower our...
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VP/Other Executive
We have definitely received our money's worth for this product. I would definitely recommend this...
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VP/Other Executive
nThrive's executives are very involved. Even their CEO will call us. This vendor is probably the...
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VP/Other Executive
This product doesn't require a lot of training. Users just need to understand their payers and run...
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Manager
If we had a different software solution for our EMR, then I would buy Charge Capture Audit again....
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Manager
We had used CDM Master for many years, and we tried to roll out CDM Master in an environment with...
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Director
The charge integrity and the coding audits part have been a bumpy ride for us. We chose nThrive’s...
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Director
I probably would not purchase Charge Capture Audit again. I think there are probably some other...
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Director
Charge Capture Audit is the only system where the vendor really let me down in terms of keeping...
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Director
The vendor has already knocked off a few of our enhancements requests. That is pretty good progress....
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Director
I can't think of anything that has been broken that nThrive has brought to us. We have primarily...
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Director
I anticipate that I will score the vendor higher over the next year. We are still struggling with...
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VP/Other Executive
Keeping all promises is a pretty broad statement. To clarify our situation, the tool was supposed to...
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VP/Other Executive
The vendor was thorough in their training. We also had some backlog with our billing editor going...
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VP/Other Executive
The upside to nThrive is they have such a wide service offering that we can create a more holistic...
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Manager
I have been using the product for years, and I only use it on the hospital side. The tool is...
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Manager
The people I deal with at nThrive are amazing. The salespeople are great. They aren't pushy. They...
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Manager
We use the product before the bill goes to the payer for review. I would highly recommend using the...
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Manager
There is a lot of value in the system. We have set it up so that we can send reports to various...
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Manager
nThrive could improve by building exception reports a little more quickly. How fast they do it is...
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Manager
nThrive is really good about getting back to us on cases. When we open a case, it is usually...
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Manager
I don't know whether the product is part of our long-term plans since we are getting acquired by a...
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Director
I am really glad that nThrive has more seasoned individuals that have been on the account with us...
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Director
nThrive is listening to a lot of the customization rules and logic that we are proposing. For...
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Director
We use nThrive's system for post-billing. We still need to make the argument when we do prebilling....
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Director
As we evaluate the cost benefits on an annual basis, they are supposed to reach a point where we...
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