Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Revenue Cycle – Claims Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Claims Management Comments
Filtered view: All

KLAS Research Director - Dustin Cragun
Subject Expert

Dustin Cragun

Research Director

dustin.cragun@klasresearch.com

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 1/23/2021 8:22:41 PM and Model.EvProductId = 2509

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Revenue Cycle – Claims Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

ROI / Cost (care and feeding)

We may shop around for other claims management solutions in the future. The only reason that we...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

nThrive's products are very easy to use, and nThrive has good, strong customer service. Anything we...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

When it comes to rating the outcomes with the product, it is like rating the alternator on my car;...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

As far as executive involvement goes, nThrive gave us a dedicated person over the other solution...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

nThrive meets our goals and KPIs. They get clean claims out the door. The product has a separate...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

It is rather difficult to get reporting out of the product. There are some gaps there. The product...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

nThrive's executive involvement has been a bit of a challenge. We have folks who we can reach out...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There could be more proactiveness from nThrive. Our team runs into issues with certain edits that we...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

nThrive has been unbelievably supportive during COVID-19. We had to do a lot of creative things to...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have used this product for a lot of different departments. Sometimes we need to know how many...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We will continue to use nThrive for as long as we have our legacy data. Our new enterprise vendor...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

nThrive does a lot for us that they don't charge us for. Of course things are built into the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like the built-in reporting tool. It is easy to use. Users drag and drop what they want to see in...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is always something that can be done better. The version that we are on is limited to the old...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

In the template, users have the ability to create claims and notes for institutional claims. We can...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

nThrive charges for every little thing. We recently did some upgrades with the vendor. I would...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

For all of the products that they deliver, nThrive is a really good partner. I appreciate them as a...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Claims Management is a good product. The product helps us find a lot of our edits, so that way our...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

In terms of support during the pandemic, the vendor helped build all the rules for the HRSA billing....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

nThrive's Claims Management doesn't feed back into our EMR. If we make a change to a claim outside...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We had an assigned nThrive representative during our go-live and for a short time afterward. We...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We haven't really had any enhancements that I can think of since we have gone live with nThrive.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We are submitting claims for a specific area. We had to build that out with nThrive but it went...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

nThrive's electronic remittance is pretty clean, and their reporting capabilities are good. We don't...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

nThrive negotiates with us. Our account manager works well with us on the front lines. If nThrive...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

With nThrive's upgrades, there hasn't been anything that has been a complete showstopper, knock on wood....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

The vendor is going to roll out the web version, which is going to be such a better product than...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is not super intuitive, but once people get in the system, it is not that bad. The...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's executives have been involved during the pandemic, and we do get responses from them.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I would highly recommend the system based on what we have seen with other systems lately.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I would say the system is part of our long-term plan. We have used the system previously, so there...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor said they were going to work on their dashboard, but that is still in development....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The solution is relatively easy to use. The claims scrubber hasn’t given us any issues, and our...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have a very high clean-claim rate with nThrive's solution. The only edits that we put in...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

nThrive certainly keeps current on payer issues. They have shown us some new technologies that they...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We consider nThrive a partner. They are very responsive. If we need to have something resolved ASAP,...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We like nThrive. Everything is going well with the vendor, and we really like their electronic...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

nThrive's response to COVID-19 has been good. Every day via email, the vendor sends us a link to...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We can upload payments from the nThrive system into our EMR. The integration is good.

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We don't really deal with executives at nThrive. We work with our account representative, and we...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system works as promoted. I really have no issues with it.

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

nThrive's support has been very good during the COVID-19 crisis. The support people have been very...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I reached out to see whether nThrive could do claims statuses better, and they were very honest....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

nThrive's ticketing system is sometimes hard to navigate; sometimes it is hard to get responses and...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

nThrive's system is integrated with our EMR. Before, nThrive's solution was a standalone system, and...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I give the system a high rating for supporting our integration goals. It works pretty well with our...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would give the overall quality of the system a high score. We are at a 95% clean-claim rate, so...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

If the decision were up to me, I would purchase the system again because of the relationship that we...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

When the vendor offered the Jopari application, we just got the basics. The vendor didn’t tell us...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When I think about the quality of recent upgrades, I would say that also has to do with the vendor...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I have never known whether the vendor has had any training. I have never been a part of that. I...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The ease of use doesn't always depend on the system; that has to do with the trainer as well. We...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

In terms of the current product functionality meeting our needs, I don't give that a high score...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I haven’t seen anything new. I know we have put in edits and have asked the vendor for edits, but...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When I was making sure that the claims were being billed out, I did have a lot of interaction with...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Our clean claim rate is a high percentage because we have identified different things to update our...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I predict that we will be very satisfied over the next 12 months. We are getting the bills out and...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We tell the vendor what we want and need, but I never hear about what they can offer. They don't...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor has been doing well with ongoing support. We have a team that is the liaison between us...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is pretty easy to use and is meeting most of our needs. Vendor executive involvement...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Claims Management is reasonably stable. Over the past year, we have had some problems with files not...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

nThrive isn't investing as aggressively into Claims Management as they used to. When we ask for...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Things with nThrive have gotten a little better. There are still some challenges, primarily with...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

nThrive could do a better job with their training. nThrive gives users one training session and then...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

nThrive Claims Management is very intuitive. We don't have to be shown everything because people...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

If I were recommending the product, I would talk about its ease of use. nThrive Claims Management is...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

nThrive has moved to quarterly upgrades instead of massive upgrades so that they are able to get...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

nThrive struggles to do things in a timely manner. The problem isn't that the vendor doesn't know...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have access to the support portal, and we have a dedicated representative. That is great, but...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

nThrive has a promising product coming out, and we are looking forward to that. nThrive is releasing...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I can't think of anything else that we need in terms of product functionality. The product is good,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Claims Management hasn’t really changed a lot, and that is a good thing since it is Excel based....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

nThrive changes our people all the time. We just got a new representative who seems very attentive....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

To get a custom edit from nThrive, we put in a request or a case. That is the downside of their...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The only downside that I can think of with nThrive is the time that it takes to get the cases put...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

nThrive made a whole new platform basically, and we had one platform when we were with another...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. They are good at working with us.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I haven’t talked to nThrive too much regarding COVID-19. There have been edits related to the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are happy with the product. It works very well and as it was designed. I can’t think of anything...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I have a contact person with nThrive who is wonderful to work with. nThrive responds quickly and has...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

In terms of the features that we like most about the product, we like the editing. The product has...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The nThrive product helps me process my claims but not as efficiently as I would like. The system...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Our experience with the vendor has been positive from the very start. The people who implemented the...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor has been very proactive in doing things to update the system. The vendor is generally...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

nThrive keeps their promises, but we have had to push them. They are less proactive than our...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

nThrive has been a big part of our success with our budgeting. We have had to drive a lot of the...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I would highly rate the ease of use simply because of the way we use the solution.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

nThrive's support has been really good. All of the things that we are hearing about nThrive that...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

So far, I have not seen any fissures or cracks in the relationship or the performance model with...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We are looking to get nThrive’s analytics package. There is a reporting platform that sits on top of...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We acquired some additional facilities, and the implementations with nThrive were not as good with...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

nThrive’s ongoing support people are responsive, but nThrive is still trying to make some...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF