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Claims Management Comments
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KLAS Research Director - Dustin Cragun
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User Commentary

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Analyst/Coordinator

nThrive is more of a vendor than a partner. As a vendor, they are great. The product is super...

May 2021
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Analyst/Coordinator

The tool that we are using has not gone through a ton of change. I have not been part of anything...

May 2021
(0)
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Director

nThrive is a great vendor and partner. They are superb at meeting our needs.

May 2021
(0)
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Director

Things are going well with nThrive. We have regular calls with them. When we are working on a...

Apr 2021
(0)
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Director

My plan is to remain with nThrive unless somebody else really blows us away. We looked at another...

Apr 2021
(0)
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Director

nThrive has fulfilled our contract up to now, though I still need them to do more. If nThrive...

Apr 2021
(0)
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Director

I love this product. It is one of the best out there. A lot of that is because the process of...

Apr 2021
(0)
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Director

Because of the system's processes and our ability to work well in the system, we have a top...

Apr 2021
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Director

Like with any other company, when nThrive changes their leadership or structure from time to time,...

Apr 2021
(0)
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Director

The product is pretty intuitive, so I haven't done a lot of training with nThrive. We normally don't...

Apr 2021
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Analyst/Coordinator

We don’t get nickel-and-dimed for everything, but we have pretty huge support budgets with nThrive....

Apr 2021
(0)
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Analyst/Coordinator

Offshore support is just not working out. We know that nThrive uses offshore support that seems to...

Apr 2021
(0)
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Analyst/Coordinator

nThrive is constantly talking with payers. They are updating their systems constantly. They work...

Apr 2021
(0)
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Director

The nThrive system is our daily tool for ensuring that we keep a constant flow of cash because we...

Mar 2021
(0)
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Director

nThrive does have some new technology. They sometimes take us places that may be strategic for them...

Mar 2021
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Director

nThrive has good support. I think the executives show up a couple times a year, and I think we get support....

Mar 2021
(0)
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Director

The tool does really well. The major strengths of the product are the ease of use, the ability to...

Feb 2021
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Director

nThrive goes above and beyond in terms of keeping up with Medicare edits. There are a lot of changes...

Feb 2021
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Director

With nThrive, there is a fee for everything. Every time we turn around, there is a fee.

Feb 2021
(0)
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Director

We had issues with the implementation, but I think the issues were caused by the nThrive person that...

Feb 2021
(0)
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Director

Before we get any help from nThrive's support, we have to file a case. We don't like that. Sometimes...

Feb 2021
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Director

nThrive's notifications about removing edits that we have had are problematic. When we put in edits,...

Feb 2021
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Director

nThrive does a good job with nThrive Claims Management. I really struggled with nThrive when I came...

Jan 2021
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Director

nThrive has been very supportive with claims. nThrive got the self-pay functionality up immediately....

Jan 2021
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VP/Other Executive

Claims Management is fully integrated with our other products. It seems like it was made for that. I...

Jan 2021
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VP/Other Executive

I like the edit library in Claims Management. It is a great tool and is always being updated.

Jan 2021
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VP/Other Executive

Support from nThrive is responsive and transparent. They are available to help us with anything we...

Jan 2021
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VP/Other Executive

We have some duplicate claims work that I feel could be eliminated. I just like to streamline...

Jan 2021
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Director

We may shop around for other claims management solutions in the future. The only reason that we...

Jan 2021
(0)
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Director

nThrive's products are very easy to use, and nThrive has good, strong customer service. Anything we...

Jan 2021
(0)
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VP/Other Executive

When it comes to rating the outcomes with the product, it is like rating the alternator on my car;...

Dec 2020
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VP/Other Executive

As far as executive involvement goes, nThrive gave us a dedicated person over the other solution...

Dec 2020
(0)
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VP/Other Executive

nThrive meets our goals and KPIs. They get clean claims out the door. The product has a separate...

Dec 2020
(0)
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VP/Other Executive

It is rather difficult to get reporting out of the product. There are some gaps there. The product...

Dec 2020
(0)
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Manager

nThrive's executive involvement has been a bit of a challenge. We have folks who we can reach out...

Dec 2020
(0)
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Manager

There could be more proactiveness from nThrive. Our team runs into issues with certain edits that we...

Dec 2020
(0)
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Manager

nThrive has been unbelievably supportive during COVID-19. We had to do a lot of creative things to...

Dec 2020
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Manager

We have used this product for a lot of different departments. Sometimes we need to know how many...

Dec 2020
(0)
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Manager

We will continue to use nThrive for as long as we have our legacy data. Our new enterprise vendor...

Dec 2020
(0)
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Manager

nThrive does a lot for us that they don't charge us for. Of course things are built into the...

Dec 2020
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Manager

I like the built-in reporting tool. It is easy to use. Users drag and drop what they want to see in...

Dec 2020
(0)
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Manager

There is always something that can be done better. The version that we are on is limited to the old...

Dec 2020
(0)
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Manager

In the template, users have the ability to create claims and notes for institutional claims. We can...

Dec 2020
(0)
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Director

nThrive charges for every little thing. We recently did some upgrades with the vendor. I would...

Dec 2020
(0)
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Director

For all of the products that they deliver, nThrive is a really good partner. I appreciate them as a...

Dec 2020
(0)
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Director

Claims Management is a good product. The product helps us find a lot of our edits, so that way our...

Dec 2020
(0)
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Director

In terms of support during the pandemic, the vendor helped build all the rules for the HRSA billing....

Dec 2020
(0)
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VP/Other Executive

nThrive's Claims Management doesn't feed back into our EMR. If we make a change to a claim outside...

Nov 2020
(0)
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VP/Other Executive

We had an assigned nThrive representative during our go-live and for a short time afterward. We...

Nov 2020
(0)
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VP/Other Executive

We haven't really had any enhancements that I can think of since we have gone live with nThrive.

Nov 2020
(0)
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VP/Other Executive

We are submitting claims for a specific area. We had to build that out with nThrive but it went...

Nov 2020
(0)
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VP/Other Executive

nThrive's electronic remittance is pretty clean, and their reporting capabilities are good. We don't...

Nov 2020
(0)
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Director

nThrive negotiates with us. Our account manager works well with us on the front lines. If nThrive...

Oct 2020
(0)
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Director

With nThrive's upgrades, there hasn't been anything that has been a complete showstopper, knock on wood....

Oct 2020
(0)
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Director

The vendor is going to roll out the web version, which is going to be such a better product than...

Oct 2020
(0)
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Director

The system is not super intuitive, but once people get in the system, it is not that bad. The...

Oct 2020
(0)
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Director

The vendor's executives have been involved during the pandemic, and we do get responses from them.

Oct 2020
(0)
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Director

I would highly recommend the system based on what we have seen with other systems lately.

Oct 2020
(0)
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Director

I would say the system is part of our long-term plan. We have used the system previously, so there...

Oct 2020
(0)
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Director

The vendor said they were going to work on their dashboard, but that is still in development....

Oct 2020
(0)
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VP/Other Executive

The solution is relatively easy to use. The claims scrubber hasn’t given us any issues, and our...

Aug 2020
(0)
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Director

We have a very high clean-claim rate with nThrive's solution. The only edits that we put in...

Aug 2020
(0)
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Director

nThrive certainly keeps current on payer issues. They have shown us some new technologies that they...

Aug 2020
(0)
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Director

We consider nThrive a partner. They are very responsive. If we need to have something resolved ASAP,...

Aug 2020
(0)
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Director

We like nThrive. Everything is going well with the vendor, and we really like their electronic...

Aug 2020
(0)
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Director

nThrive's response to COVID-19 has been good. Every day via email, the vendor sends us a link to...

Aug 2020
(0)
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Director

We can upload payments from the nThrive system into our EMR. The integration is good.

Aug 2020
(0)
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Director

We don't really deal with executives at nThrive. We work with our account representative, and we...

Aug 2020
(0)
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Director

The system works as promoted. I really have no issues with it.

Aug 2020
(0)
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Director

nThrive's support has been very good during the COVID-19 crisis. The support people have been very...

Aug 2020
(0)
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Director

I reached out to see whether nThrive could do claims statuses better, and they were very honest....

Aug 2020
(0)
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Director

nThrive's ticketing system is sometimes hard to navigate; sometimes it is hard to get responses and...

Aug 2020
(0)
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Director

nThrive's system is integrated with our EMR. Before, nThrive's solution was a standalone system, and...

Aug 2020
(0)
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Manager

I give the system a high rating for supporting our integration goals. It works pretty well with our...

Jul 2020
(0)
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Manager

I would give the overall quality of the system a high score. We are at a 95% clean-claim rate, so...

Jul 2020
(0)
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Manager

If the decision were up to me, I would purchase the system again because of the relationship that we...

Jul 2020
(0)
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Manager

When the vendor offered the Jopari application, we just got the basics. The vendor didn’t tell us...

Jul 2020
(0)
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Manager

When I think about the quality of recent upgrades, I would say that also has to do with the vendor...

Jul 2020
(0)
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Manager

I have never known whether the vendor has had any training. I have never been a part of that. I...

Jul 2020
(0)
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Manager

The ease of use doesn't always depend on the system; that has to do with the trainer as well. We...

Jul 2020
(0)
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Manager

In terms of the current product functionality meeting our needs, I don't give that a high score...

Jul 2020
(0)
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Manager

I haven’t seen anything new. I know we have put in edits and have asked the vendor for edits, but...

Jul 2020
(0)
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Manager

When I was making sure that the claims were being billed out, I did have a lot of interaction with...

Jul 2020
(0)
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Manager

Our clean claim rate is a high percentage because we have identified different things to update our...

Jul 2020
(0)
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Manager

I predict that we will be very satisfied over the next 12 months. We are getting the bills out and...

Jul 2020
(0)
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Manager

We tell the vendor what we want and need, but I never hear about what they can offer. They don't...

Jul 2020
(0)
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Manager

The vendor has been doing well with ongoing support. We have a team that is the liaison between us...

Jul 2020
(0)
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Director

The product is pretty easy to use and is meeting most of our needs. Vendor executive involvement...

Jun 2020
(0)
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Director

Claims Management is reasonably stable. Over the past year, we have had some problems with files not...

Jun 2020
(0)
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Director

nThrive isn't investing as aggressively into Claims Management as they used to. When we ask for...

Jun 2020
(0)
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Director

Things with nThrive have gotten a little better. There are still some challenges, primarily with...

Jun 2020
(0)
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