Claims Management Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 7:36:03 PM and Model.EvProductId = 2509

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User Commentary

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VP/Other Executive

Functionality and Upgrades

The solution is relatively easy to use. The claims scrubber hasn’t given us any issues, and our...

Aug 2020
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Director

Functionality and Upgrades

We have a very high clean-claim rate with nThrive's solution. The only edits that we put in...

Aug 2020
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Director

Functionality and Upgrades

nThrive certainly keeps current on payer issues. They have shown us some new technologies that they...

Aug 2020
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Director

Relationship

We consider nThrive a partner. They are very responsive. If we need to have something resolved ASAP,...

Aug 2020
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Director

Functionality and Upgrades

We like nThrive. Everything is going well with the vendor, and we really like their electronic...

Aug 2020
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Director

Service and Support

nThrive's response to COVID-19 has been good. Every day via email, the vendor sends us a link to...

Aug 2020
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Director

Interfacing and Integration

We can upload payments from the nThrive system into our EMR. The integration is good.

Aug 2020
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Director

Other Observations & Comments

We don't really deal with executives at nThrive. We work with our account representative, and we...

Aug 2020
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Director

Functionality and Upgrades

The system works as promoted. I really have no issues with it.

Aug 2020
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Director

Service and Support

nThrive's support has been very good during the COVID-19 crisis. The support people have been very...

Aug 2020
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Director

Service and Support

I reached out to see whether nThrive could do claims statuses better, and they were very honest....

Aug 2020
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Director

Service and Support

nThrive's ticketing system is sometimes hard to navigate; sometimes it is hard to get responses and...

Aug 2020
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Director

Interfacing and Integration

nThrive's system is integrated with our EMR. Before, nThrive's solution was a standalone system, and...

Aug 2020
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Manager

Interfacing and Integration

I give the system a high rating for supporting our integration goals. It works pretty well with our...

Jul 2020
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Manager

Functionality and Upgrades

I would give the overall quality of the system a high score. We are at a 95% clean-claim rate, so...

Jul 2020
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Manager

Functionality and Upgrades

If the decision were up to me, I would purchase the system again because of the relationship that we...

Jul 2020
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Manager

Other Observations & Comments

When the vendor offered the Jopari application, we just got the basics. The vendor didn’t tell us...

Jul 2020
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Manager

Functionality and Upgrades

When I think about the quality of recent upgrades, I would say that also has to do with the vendor...

Jul 2020
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Manager

Other Observations & Comments

I have never known whether the vendor has had any training. I have never been a part of that. I...

Jul 2020
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Manager

Functionality and Upgrades

The ease of use doesn't always depend on the system; that has to do with the trainer as well. We...

Jul 2020
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Manager

Other Observations & Comments

In terms of the current product functionality meeting our needs, I don't give that a high score...

Jul 2020
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Manager

Technology

I haven’t seen anything new. I know we have put in edits and have asked the vendor for edits, but...

Jul 2020
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Manager

Relationship

When I was making sure that the claims were being billed out, I did have a lot of interaction with...

Jul 2020
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Manager

Other Observations & Comments

Our clean claim rate is a high percentage because we have identified different things to update our...

Jul 2020
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Manager

Future Outlook

I predict that we will be very satisfied over the next 12 months. We are getting the bills out and...

Jul 2020
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Manager

Technology

We tell the vendor what we want and need, but I never hear about what they can offer. They don't...

Jul 2020
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Manager

Service and Support

The vendor has been doing well with ongoing support. We have a team that is the liaison between us...

Jul 2020
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Director

Functionality and Upgrades

The product is pretty easy to use and is meeting most of our needs. Vendor executive involvement...

Jun 2020
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Director

Functionality and Upgrades

Claims Management is reasonably stable. Over the past year, we have had some problems with files not...

Jun 2020
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Director

ROI / Cost (care and feeding)

nThrive isn't investing as aggressively into Claims Management as they used to. When we ask for...

Jun 2020
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Director

Functionality and Upgrades

Things with nThrive have gotten a little better. There are still some challenges, primarily with...

Jun 2020
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Manager

Implementation and Training

nThrive could do a better job with their training. nThrive gives users one training session and then...

May 2020
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Manager

Functionality and Upgrades

nThrive Claims Management is very intuitive. We don't have to be shown everything because people...

May 2020
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Manager

ROI / Cost (care and feeding)

If I were recommending the product, I would talk about its ease of use. nThrive Claims Management is...

May 2020
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Manager

Functionality and Upgrades

nThrive has moved to quarterly upgrades instead of massive upgrades so that they are able to get...

May 2020
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Manager

Technology

nThrive struggles to do things in a timely manner. The problem isn't that the vendor doesn't know...

May 2020
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Analyst/Coordinator

Service and Support

We have access to the support portal, and we have a dedicated representative. That is great, but...

May 2020
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Analyst/Coordinator

Future Outlook

nThrive has a promising product coming out, and we are looking forward to that. nThrive is releasing...

May 2020
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Analyst/Coordinator

Service and Support

I can't think of anything else that we need in terms of product functionality. The product is good,...

May 2020
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Manager

Functionality and Upgrades

Claims Management hasn’t really changed a lot, and that is a good thing since it is Excel based....

Apr 2020
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Manager

Service and Support

nThrive changes our people all the time. We just got a new representative who seems very attentive....

Apr 2020
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Manager

ROI / Cost (care and feeding)

To get a custom edit from nThrive, we put in a request or a case. That is the downside of their...

Apr 2020
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Manager

Functionality and Upgrades

The only downside that I can think of with nThrive is the time that it takes to get the cases put...

Apr 2020
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Manager

Other Observations & Comments

nThrive made a whole new platform basically, and we had one platform when we were with another...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. They are good at working with us.

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

I haven’t talked to nThrive too much regarding COVID-19. There have been edits related to the...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We are happy with the product. It works very well and as it was designed. I can’t think of anything...

Apr 2020
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Analyst/Coordinator

Service and Support

I have a contact person with nThrive who is wonderful to work with. nThrive responds quickly and has...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

In terms of the features that we like most about the product, we like the editing. The product has...

Apr 2020
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Manager

Functionality and Upgrades

The nThrive product helps me process my claims but not as efficiently as I would like. The system...

Apr 2020
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VP/Other Executive

Implementation and Training

Our experience with the vendor has been positive from the very start. The people who implemented the...

Mar 2020
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VP/Other Executive

Relationship

The vendor has been very proactive in doing things to update the system. The vendor is generally...

Mar 2020
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VP/Other Executive

Relationship

nThrive keeps their promises, but we have had to push them. They are less proactive than our...

Mar 2020
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VP/Other Executive

ROI / Cost (care and feeding)

nThrive has been a big part of our success with our budgeting. We have had to drive a lot of the...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

I would highly rate the ease of use simply because of the way we use the solution.

Mar 2020
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VP/Other Executive

Service and Support

nThrive's support has been really good. All of the things that we are hearing about nThrive that...

Mar 2020
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VP/Other Executive

Other Observations & Comments

So far, I have not seen any fissures or cracks in the relationship or the performance model with...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

We are looking to get nThrive’s analytics package. There is a reporting platform that sits on top of...

Feb 2020
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VP/Other Executive

Implementation and Training

We acquired some additional facilities, and the implementations with nThrive were not as good with...

Feb 2020
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VP/Other Executive

Service and Support

nThrive’s ongoing support people are responsive, but nThrive is still trying to make some...

Feb 2020
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Director

ROI / Cost (care and feeding)

nThrive Claims Management is absolutely part of our long-term plans. With nThrive, we sometimes get...

Jan 2020
 Helpful

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Director

Service and Support

I haven't had issues with the effectiveness of nThrive's ongoing support. However, I am not sure...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

I am completely satisfied with the product from nThrive. We don't need much. The product does what...

Jan 2020
 Helpful

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Director

Interfacing and Integration

Integration within nThrive's system isn't where it needs to be. Everything is a separate module.

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Over the last few years, nThrive's upgrades have been geared toward Epic systems. Small facilities...

Jan 2020
 Helpful

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Director

Technology

nThrive is working on new technology, but they have been working on it for years. nThrive is too...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Claims Management doesn't include a feature for claims statuses. I am able to get claims statuses...

Jan 2020
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Analyst/Coordinator

Relationship

I have enjoyed working with nThrive. They are very responsive to all of our issues, and that is key...

Dec 2019
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Analyst/Coordinator

Service and Support

It would be good if nThrive's salespeople were more proactive in sharing some of the products that...

Dec 2019
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VP/Other Executive

Relationship

Unlike some of nThrive's other solutions that we utilize, the claims management tool is part of our...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

The system does not really have end users. There is some level of reporting that we get out of the...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

Not much has changed with nThrive. We still use their product, and we still complain about them...

Nov 2019
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VP/Other Executive

Service and Support

The main issue with nThrive's support is the timeliness in communication. It is difficult to get...

Nov 2019
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Director

Functionality and Upgrades

nThrive does well at having all the edits in place and staying of things considering their size....

Nov 2019
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Director

Functionality and Upgrades

nThrive could improve their denials tool. It is weak.

Nov 2019
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Director

Functionality and Upgrades

nThrive is nThrive. We are stuck with what we have. nThrive does a good job. I am happy with them....

Nov 2019
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CIO

Other Observations & Comments

We hope the change from MedAssets to nThrive doesn’t change the way MedAssets does business because...

Nov 2019
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CIO

Relationship

MedAssets is reliable, and I know that the business office likes them. The company is pretty...

Nov 2019
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CIO

Functionality and Upgrades

We never have to mess with the MedAssets tool. It is easy to use; it has to be easy to use because...

Nov 2019
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CIO

Functionality and Upgrades

MedAssets' upgrades have been really smooth. Our business office just doesn't tell me about changes...

Nov 2019
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CIO

Other Observations & Comments

MedAssets is becoming nThrive, and I don’t know what is going to happen with that. There is always...

Nov 2019
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Director

Interfacing and Integration

We are on a very small HIS, so there is some manual work that has to be done to get claims into the...

Nov 2019
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Director

Technology

nThrive is doing a good job of delivering new technology. That is a huge upgrade from where we came...

Nov 2019
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Director

Service and Support

nThrive's salespeople are extremely proactive. They want us to know about everything they have, and...

Nov 2019
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Director

Relationship

There are little things that we would have wanted to experience differently but that we have learned...

Nov 2019