Dragon Medical One Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
Nuance’s support is very good. I don't have a personal contact, but I have never had any delays with...
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Operations, Product
I like Dragon Medical One’s ease of use. It is just a plug-and-play system; I don't even train. I...
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Relationship
Nuance meets with us to see how we are doing. They are always on board with getting us what we need...
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Culture, Relationship, Product
Nuance has some reliability issues. They promote themselves as an enterprise platform, but they...
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Loyalty
We stay with Dragon Medical One because Nuance is our preferred vendor, and we are trying to do...
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Product, Value
Dragon Medical One has KPIs that include things like uptime, how efficient doctors are at using the...
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Value
Nuance's systems are very expensive.
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Product, Value
The problem that Nuance has is that their system is now a value add. Anyone can do transcription...
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Product
Dragon Medical One is a solid platform. It is really up to the users to build in some of the...
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Relationship
We appreciate all the hard work that our Nuance system does to support us at our organization....
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Product
While we occasionally have bumps, Dragon Medical One is a really well-integrated system with our...
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Product
I don't know that we have ever done really good reports to financially identify how long it takes...
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Operations
Nuance didn't really do anything to implement Dragon Medical One. They gave us the software install....
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Relationship
I have had a couple of issues recently, and Nuance’s phone support has been very good and helpful. I...
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Product
Dragon Medical One is a product that we are very happy with. We have a high number of users. I don't...
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Loyalty, Product
We have new leaders who are considering other tools. I think that satisfaction with Dragon Medical...
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Loyalty, Product
We have been on the system for a few years. Things were kind of hit or miss before, but they have...
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Operations
I think the training is really good and easy to access as well. The help pages are built in right there....
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Product
The system is easy to use. The integration with the system is wonderful. The providers have...
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Relationship
Nuance is always very responsive. If we ever need help, which is rare, they are super responsive....
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Product
It is hard to separate Dragon Medical One from the ambient documentation now. So from a pure...
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Relationship
The vendor is responsive and has been very good about notifying us about outages, and they have been...
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Value
The product is pricey, though it is interesting that Nuance is willing to cut the price on Dragon...
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Operations
Nuance is not changing very much with the product. It is just locked and loaded. There are not many...
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Relationship, Product
We have had some outages lately. They have been less than a day, but we have had multiple. Those...
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Relationship, Operations
We have very few issues with Dragon Medical One. One of the issues we had was that there were some...
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Operations
The learning with the providers in terms of training the product with their voice was pretty smooth....
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Product, Value
Our physicians love Dragon Medical One for its dictation. They use it on a daily basis, and it...
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Product
The integration with Dragon Medical One and our EHR is a little cumbersome. The providers log in to...
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Product
The Anchor Speech Focus capability still does not work inside our EHR, and that is a pain point for...
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Operations, Product
Dragon Medical One is a great product, and I love training providers on all the great features it...
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Product
Dragon Medical One is always easy to use, and it doesn’t take any training at all. The document...
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Relationship
Nuance’s support is very good. We call them, and they are on the phone. We usually have the same...
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Operations, Product
I would definitely recommend Nuance. I find Dragon Medical One easy. It is a plug-and-play system. I...
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Relationship, Operations
I get emails about trainings from Nuance once in a while. I have sat in on a couple of them. They...
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Product
Dragon Medical One is a speech-to-text system. There isn't much that we can improve on it. We have...
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Value
Dragon Medical One is a good product, but Nuance nickel-and-dimes us for every license and product....
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Relationship
If I need Nuance, they are there. Their customer service is good, and I don’t have any complaints....
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Loyalty, Product
Nuance has Dragon Medical One on the Android and the iPhone, but I see the product eventually being...
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Product, Value
We regularly update the technology. Nuance is pretty good about keeping the upgrades, certificates,...
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Relationship, Operations
We don't have any issues with Nuance. We have a quality service person who likes to reach out every...
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Product, Value
The product is amazing. The providers love it, and it greatly helps with their productivity.
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Product
Integration and usability with our EHR continue to be a pain point for our providers.
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Loyalty
We are planning on keeping Dragon Medical One in our long-term plans because we recently switched to...
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Relationship, Product
I wouldn’t buy Dragon Medical One again because ever since we went live with it, we have had a fair...
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Loyalty
We chose Dragon Medical One because we had had some instability with our previous system that just...
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Operations
In terms of ongoing training, Nuance actually does excel, particularly compared to our previous...
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Loyalty, Product
When Nuance was having cloud issues and Dragon Medical One was offline, they had no alternative for...
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Relationship, Product
Once someone subscribes to Nuance’s notifications, they get those alerts very promptly, and Nuance...
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Relationship
Outside of the salespeople, we haven’t had a lot of people from Nuance try to put a smile on things...
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Value
If someone were starting fresh with Dragon Medical One as their first go, then they would probably...
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Culture, Value
Dragon Medical One is a very expensive product. For what we are paying, we are getting a worse...
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Product
Nuance has allowed us to install Dragon Medical One locally. How we were configured with our...
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Relationship
Nuance has already had to replace one support person who was dedicated to us because they were not...
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Operations, Product
Nothing is ever perfect, and initially our providers had to train Dragon Medical One, but now the...
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Relationship, Operations
Nuance is really good at support. They have something similar to office hours where a provider can...
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Operations, Product
There are a lot of commands that have to be built, and Dragon Medical One is pretty complex if end...
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Relationship, Operations, Product
Dragon Medical One does its job particularly well. Its voice recognition has been spot on for at...
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Loyalty
We have been really satisfied with Dragon Medical One and the quality of its voice-recognition...
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Product
I definitely like Dragon Medical One's larger taskbar, but that went away in the last version. I...
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Product, Value
We have only had one outage in the couple of years we have been on Dragon Medical One. Dragon...
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Relationship
Nuance lets us know about things ahead of time, and they do a good job of having a lot of...
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Loyalty, Product
We love Dragon Medical One. It does really great things. We are pretty happy with Nuance, so when we...
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Loyalty, Product
With Dragon Medical One, we have some outages, and we don't necessarily get communication regarding...
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Culture, Value
The piece of Dragon Medical One that we struggle with is the cost of the licensing; it is expensive....
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Product, Value
Providers are completely dependent on Dragon Medical One. It is the answer to making them...
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Loyalty
Our account representative recently mentioned that there is a discussion that Dragon Medical One and...
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Relationship, Operations
The vendor was as helpful as they could be with our upgrade. If I contact Nuance, they contact me...
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Relationship
We had one issue, and there was a lot of bumping around before I got it solved. I eventually found...
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Loyalty, Product
I don't think our issues are with Dragon Medical One, per se. Our issues come from another vendor....
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Product
There is very minimal if any downtime with Dragon Medical One. Its recognition rate for providers'...
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Product
With a big health system like ours, vendors need to limit the number of upgrades they do a year....
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Relationship
Generally, we meet with the same executive team now. We have people we can reach out to from Nuance...
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Operations
It used to be very difficult for people to get into Nuance's training, but that has improved. It...
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Product
We don't really get any updates on Dragon Medical One that I know of. Nuance provides some updates...
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Operations
We don't really have ongoing training with Nuance, but when we have a new provider on board, I...
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Loyalty, Operations, Product
We have had the product live for a long, long time, and folks like Dragon Medical One. If they...
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Culture, Loyalty, Value
People looking for a dictation platform sometimes need to consider pricing. Dragon Medical One has...
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Relationship
We had a little bit of downtime with Dragon Medical One when there was a disruption around the world...
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Product
I know there are other solutions out there, and I would recommend Dragon Medical One to people, but...
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Product, Value
The biggest outcome with Dragon Medical One is the documentation time. Before, we had numerous...
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Culture, Value
Dragon Medical One is subscription based, and Nuance charges a flat rate on the product. We pay a...
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Loyalty, Value
I don't know how much better Dragon Medical One can get with its speech-to-text functionality....
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Relationship
The technology in Dragon Medical One has been great. We did have a span where a lot of issues kept...
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Culture, Value
My understanding with Dragon Medical One is we were getting charged for the PowerMic mobile...
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Operations
Regarding training, I don't really see any emails or anything from Nuance. I can't say I have ever...
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Product
Dragon Medical One has been the same thing since we went live with it. There have maybe been some...
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Relationship
I have put in a couple of tickets. Nuance has been very good. I put in a ticket, and Nuance reached...
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Operations, Value
I like that providers can just pick up Dragon Medical One and start dictating without having to...
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Operations, Product
There are so many great features with Dragon Medical One. When I show new providers the step-by-step...
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Product
So far, everything has gone very well with Nuance. Dragon Medical One has a very good recognition...
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Loyalty, Product
Nuance has a system called DAX Copilot where we are actually able to use our smart devices, like...
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Relationship, Product
We had some problems with Dragon Medical One, but Nuance has resolved all of those. If we have an...
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Product
One strength of Dragon Medical One is the solution has been around for a long time, and it works.
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Product
We have some minor issues that we need to work out, but I don't know if those are related to Dragon...
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Relationship
Nuance's support is top notch, and our Dragon Medical One tool hardly ever goes down unless there is...
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Operations, Product
The biggest strength of Dragon Medical One is its ease of use. Our providers love it. It is a...
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Loyalty, Operations
We chose Dragon Medical One because Nuance brought a bigger package and Dragon Medical One had a...
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Culture
Nuance has a lot of new things that they are trying to sell us. It seems like they are trying to...
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Relationship
Nuance's support for their products has been good. Fewer providers are using dictation as their...
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Loyalty, Value
Dragon Medical One works but is really expensive to use compared to some of the other AI options...
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Loyalty, Product
We have a high number of providers who use Dragon Medical One on a daily basis. A lot of our...
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Relationship
We had been looking for some updates from Nuance. We are very proactive in communicating with all of...
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Relationship, Operations, Product
The part of Nuance’s upgrades that is concerning is that we are used to having a little more time to...
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Operations, Product
One time, we had downtime with Dragon Medical One, and there was no backup plan. When Dragon went...
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Loyalty, Operations
Our company moved from another product, which we were struggling with due to a lot of quality and...
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Operations
I guess training for Dragon Medical One would be available if I needed it, but there is no proactive...
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Relationship
I am not sure that I work with anybody from Nuance that can solve a major problem. I have an account...
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Product
Dragon Medical One is so reliable. It was a big change for the providers because they were all using...
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Culture, Value
Nuance definitely does not avoid charging for every little thing. They charge per license. We have...
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Product
Dragon Medical One works like Nuance said. Dragon Medical One works well. The people who use Dragon...
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Loyalty, Product
My satisfaction will be the same next year unless Nuance pulls off some miracle and starts making...
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Product
Most of our providers don't use Dragon Medical One to its full capabilities, but there are a couple...
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Relationship, Operations
I usually don't find out about new features until after they are added, but Nuance usually does a...
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Loyalty, Operations, Product, Value
Providers complain when Dragon Medical One is not available, so I don't see us getting rid of it...
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Loyalty, Operations
Everybody gets trained on Dragon Medical One when they are onboarded. Nuance has embedded their...
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Relationship, Operations
The support from Nuance is excellent all the way around. Nuance's people talk to our providers and...
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Product
Pretty much everything is going well with Dragon Medical One. It is quick and accurate, so patient...
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Operations, Product
We would like the vendor to still keep building and to be able to add to dictionaries to truly train...
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Operations, Product
There were some issues with delays at the very beginning. Our providers were so used to products...
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Culture, Value
Dragon Medical One is fully technology. We have hundreds of licenses available for the same cost as...
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Relationship
We struggle to get help from the vendor. They want us to always work with our EHR vendor first, and...
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Operations
I don't get direct training from Nuance. There is someone who we can go to and ask for help, but...
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Product
We have stability and reliability problems with Dragon Medical One. Essentially, when we use the...
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Relationship
We have brought up concerns to our Dragon Medical One support people, but I don't have direct...
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Value
With Dragon Medical One, people get done with their notes faster. It is clear that the system helps...
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Relationship, Product
So far, things are good. We are always on the lookout for improvements and new releases.
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Loyalty
We expect Dragon Medical One and our expectations to evolve given AI advancements.
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Relationship
Nuance is always showing us their new, flashy stuff. They are really cutting-edge. The vendor is...
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Product
With interoperability, Nuance doesn’t offer much in the way of us doing anything with the system....
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Culture, Value
The product is expensive. We have a master agreement with the vendor that covers everything. We pay...
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Relationship
Nuance has assigned us an executive who I now have access to, and we communicate with that person....
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Relationship
Nuance is like one of our other vendors. They give us some resources, but they don't have anybody...
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Product
Dragon Medical One does what Nuance says it will do. It recognizes speech and creates the dictation...
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Relationship
Nuance is responsive to questions. We have a set, regular meeting to talk about usage and any...
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Product
Nuance has a mobile mic application that goes on the phones, but it would be nice to see updates to...
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Product
Nuance is in competition with our ambient listening vendor, so it would be nice to see some...
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Loyalty, Product
The biggest thing is the more Nuance integrates things with AI, the more Dragon Medical One can...
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Loyalty, Relationship
The representative I have from the vendor is pretty good. They keep in contact with me regularly....
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Loyalty, Operations
Dragon Medical One always works. The biggest thing that I really like about the product is, besides...
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Operations, Product
It is a streamlined process to implement Dragon Medical One, and that is great. It makes things...
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Operations
We receive almost instantaneous help with training. We have had really good training with Nuance....
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Value
Any features that we add, like if we can use our phones for voiceover stuff, we have to pay for that...
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Operations
The vendor's implementations are probably better today, but there was a time when Nuance didn't...
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Product
The only way we can use the system with our EMR is through a plugin. That plugin is fantastic and...
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Product
The majority of our physicians aren't using the system's menu functions. The system has a...
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Culture, Operations
I hate that the vendor's training is offered by third-party vendors and that Nuance still wants to...
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Operations
Nuance's training itself isn't that great. If I could create a training system, it would look much...
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Relationship
The person we work with from Nuance has been really excellent with all of the service we have...
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Loyalty, Product
Dragon Medical One is better than our previous product mostly when it comes to the reliability of...
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Loyalty, Product
I think we are going to keep Dragon Medical One. The only thing that would maybe change that is it...
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Product
Dragon Medical One does its job pretty well. The providers seem to be moderately happy with it. They...
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Product
There are some quirks with Dragon Medical One that it would be nice if Nuance could fix, like weird...
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Relationship
Dragon Medical One is really good. I couldn’t be more satisfied with it. There is very little...
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Culture, Value
My only issue with Nuance is the way they structure their cost on things. Nuance charges à la carte....
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Relationship, Product
I would like Nuance to keep their Microsoft backbone in mind when they are adding new clients and...
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Relationship
Nuance's people are very good. A lot of the time, I can just take the shortcut route and reach out...
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Operations, Product
We are really happy with Dragon Medical One. It is simple and easy to use. Even some of our...
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Loyalty, Product
I expected Dragon Medical One to be more robust during the CrowdStrike event. Nuance and Microsoft...
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Product
We have providers come in from all across the country as they are temporary. A lot of them have...
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Product
We have used Dragon Medical One for several years and have not had any issues.
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Relationship
The person we work with at Nuance is amazing.
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Relationship
The customer experience manager was very resourceful and supportive. The techs were all very timely...
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Loyalty, Operations
During our EHR implementation, our senior leadership decided to end the dictation and transcription...
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Culture, Operations
Nuance markets Dragon Medical One as having the ability to do all these things, but the marketing...
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Product
What I have heard from providers who use Dragon Medical One is once it does learn a provider's...
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Product
With Dragon Medical One, some of the efficiencies get lost in a certain specialty's world because...
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Relationship
Nuance could probably improve on finding a better balance of support in the data realm so they can...
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Operations
We don't use Dragon Medical One to the extent we could; I actually think their training is quite...
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Relationship
Maybe since their acquisition, Nuance has had a bit of turnover in terms of our assigned resources....
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Product
A strength of Dragon Medical One is the ability to document efficiently for providers who want to...
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Loyalty
We look forward to implementing DAX Copilot next year.
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Relationship
Nuance is totally different than another vendor we work with. Nuance knows us, knows the customer,...
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Operations
We are very happy with Dragon Medical One. Nuance has their act together. The training is for my...
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Culture
The sales team is really the only thing I have had to contact Nuance on. My account manager is...
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Product, Value
We have enjoyed using Dragon Medical One. Everything works really well. Our providers really like...
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Operations, Product
The program is great the way it is. There are just new things with AI, and I am not sure whether...
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Loyalty, Product
Overall, Dragon Medical One meets the needs of the providers in our facility. Right now, our only...
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Relationship
My client success manager from Nuance is very quick to reply to me and give feedback. Without them,...
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Product
Dragon Medical One's embedded speech kit and mobile app are blessings for rural hospitals.
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Relationship, Product
I think that another vendor’s product was a better product than Dragon Medical One because it was...
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Relationship
I have always gotten fast support from Nuance, but I'm getting some really good personalized support...
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Operations, Product
Dragon Medical One is pretty good. It has a fast learning time. Younger users can pick it up a lot...
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Product
We would like an easier way for end users to be able to connect their Nuance PowerMic mobile...
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Culture, Value
Microsoft gives a site license for everybody to get a license for Dragon Medical One, but not...
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Relationship, Operations
We recently had to updated several users. I had to call the support team for help. I found that...
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Relationship
I am very happy with the service we receive when we have a problem; it is quick, and the problem is...
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Loyalty
I have heard some really good things about Dragon Medical One's competitor. If we were buying a...
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Relationship
When I brought an issue to the vendor, they told me that they would fix it, but then they didn't fix...
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Product
In terms of picking up a dictaphone and dictating into our EHR, Nuance's system is fine. There are...
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Loyalty, Product
Dragon Medical One is on the leading edge with implementing this AI technology because that...
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Relationship, Product
There have been some issues along the way; we had the CrowdStrike issue, so that impacted Nuance,...
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Relationship
Nuance definitely does a really great job as far as support goes. We have our own account executive...
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Culture, Value
Nuance not charging for everything depends: they don't do that anymore. I think they understand the...
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Loyalty
We went through a merger, so to consolidate cost and support, we moved to Nuance. We have been...
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Operations, Product
It has been a long time since we have done an upgrade for the system significant enough that...
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Product
Our providers prefer using Dragon Medical One to typing. Our providers ask for the system, and they...
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Product
We have had some ongoing challenges in our Citrix and VDI environments that have impacted our...
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Relationship
Nuance has been frustrating in a lot of ways. I can’t seem to get simple answers to various...
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Relationship
Nuance is a massive company owned by one of the most valuable companies in the world. They can...
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Relationship
Nuance is doing well. There are options for us to expand to other technologies, and the vendor has...
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Culture, Relationship
We have an account representative from Nuance. That person has regular calls with us and makes sure...
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Relationship
We are having challenges with Dragon Medical One's technical support. Issues are often left to the...
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Relationship, Product
Dragon Medical One has been great in terms of vendor support and user experience. Dragon Medical One...
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Relationship, Operations
Nuance's training was very good. Their back-up support has also been very good. There is always a...
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Product
Dragon Medical One needs to have some sort of predictive AI so that it can know when I am dictating...
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Loyalty, Product, Value
I don't think there is a better product than Dragon Medical One out there that can also integrate...
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Relationship
We can't get ahold of anybody anywhere at Microsoft, regardless of what level we want to get to. The...
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Operations, Product
Microsoft continues to make Dragon Medical One into a more mature application. There is a very...
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Culture
For Dragon Medical One, we have not had a whole lot of asks for the vendor, other than licensing....
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Product, Value
We continue to expand upon Dragon Medical One as we bring in new providers. It seems like most of...
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Loyalty
We are struggling a little with our software and our equipment. We have been running an older...
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Relationship
Microsoft acquired Nuance, and I didn't really notice a change.
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Product
The issues that our users tend to have are network and connectivity issues. We have changed a lot of...
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