Dragon Medical One Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Product
Dragon Medical One does its job particularly well. Its voice recognition has been spot on for at...
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Loyalty
We have been really satisfied with Dragon Medical One and the quality of its voice-recognition...
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Product
I definitely like Dragon Medical One's larger taskbar, but that went away in the last version. I...
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Product, Value
We have only had one outage in the couple of years we have been on Dragon Medical One. Dragon...
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Relationship
Nuance lets us know about things ahead of time, and they do a good job of having a lot of...
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Loyalty, Product
We love Dragon Medical One. It does really great things. We are pretty happy with Nuance, so when we...
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Loyalty, Product
With Dragon Medical One, we have some outages, and we don't necessarily get communication regarding...
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Culture, Value
The piece of Dragon Medical One that we struggle with is the cost of the licensing; it is expensive....
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Product, Value
Providers are completely dependent on Dragon Medical One. It is the answer to making them...
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Loyalty
Our account representative recently mentioned that there is a discussion that Dragon Medical One and...
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Relationship, Operations
The vendor was as helpful as they could be with our upgrade. If I contact Nuance, they contact me...
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Relationship
We had one issue, and there was a lot of bumping around before I got it solved. I eventually found...
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Loyalty, Product
I don't think our issues are with Dragon Medical One, per se. Our issues come from another vendor....
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Product
There is very minimal if any downtime with Dragon Medical One. Its recognition rate for providers'...
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Product
With a big health system like ours, vendors need to limit the number of upgrades they do a year....
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Relationship
Generally, we meet with the same executive team now. We have people we can reach out to from Nuance...
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Operations
It used to be very difficult for people to get into Nuance's training, but that has improved. It...
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Product
We don't really get any updates on Dragon Medical One that I know of. Nuance provides some updates...
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Operations
We don't really have ongoing training with Nuance, but when we have a new provider on board, I...
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Loyalty, Operations, Product
We have had the product live for a long, long time, and folks like Dragon Medical One. If they...
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Culture, Loyalty, Value
People looking for a dictation platform sometimes need to consider pricing. Dragon Medical One has...
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Relationship
We had a little bit of downtime with Dragon Medical One when there was a disruption around the world...
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Product
I know there are other solutions out there, and I would recommend Dragon Medical One to people, but...
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Product, Value
The biggest outcome with Dragon Medical One is the documentation time. Before, we had numerous...
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Culture, Value
Dragon Medical One is subscription based, and Nuance charges a flat rate on the product. We pay a...
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Loyalty, Value
I don't know how much better Dragon Medical One can get with its speech-to-text functionality....
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Relationship
The technology in Dragon Medical One has been great. We did have a span where a lot of issues kept...
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Culture, Value
My understanding with Dragon Medical One is we were getting charged for the PowerMic mobile...
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Operations
Regarding training, I don't really see any emails or anything from Nuance. I can't say I have ever...
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Product
Dragon Medical One has been the same thing since we went live with it. There have maybe been some...
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Relationship
I have put in a couple of tickets. Nuance has been very good. I put in a ticket, and Nuance reached...
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Operations, Value
I like that providers can just pick up Dragon Medical One and start dictating without having to...
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Operations, Product
There are so many great features with Dragon Medical One. When I show new providers the step-by-step...
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Product
So far, everything has gone very well with Nuance. Dragon Medical One has a very good recognition...
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Loyalty, Product
Nuance has a system called DAX Copilot where we are actually able to use our smart devices, like...
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Relationship, Product
We had some problems with Dragon Medical One, but Nuance has resolved all of those. If we have an...
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Product
One strength of Dragon Medical One is the solution has been around for a long time, and it works.
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Product
We have some minor issues that we need to work out, but I don't know if those are related to Dragon...
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Relationship
Nuance's support is top notch, and our Dragon Medical One tool hardly ever goes down unless there is...
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Operations, Product
The biggest strength of Dragon Medical One is its ease of use. Our providers love it. It is a...
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Loyalty, Operations
We chose Dragon Medical One because Nuance brought a bigger package and Dragon Medical One had a...
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Culture
Nuance has a lot of new things that they are trying to sell us. It seems like they are trying to...
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Relationship
Nuance's support for their products has been good. Fewer providers are using dictation as their...
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Loyalty, Value
Dragon Medical One works but is really expensive to use compared to some of the other AI options...
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Loyalty, Product
We have a high number of providers who use Dragon Medical One on a daily basis. A lot of our...
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Relationship
We had been looking for some updates from Nuance. We are very proactive in communicating with all of...
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Relationship, Operations, Product
The part of Nuance’s upgrades that is concerning is that we are used to having a little more time to...
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Operations, Product
One time, we had downtime with Dragon Medical One, and there was no backup plan. When Dragon went...
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Loyalty, Operations
Our company moved from another product, which we were struggling with due to a lot of quality and...
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Operations
I guess training for Dragon Medical One would be available if I needed it, but there is no proactive...
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Relationship
I am not sure that I work with anybody from Nuance that can solve a major problem. I have an account...
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Product
Dragon Medical One is so reliable. It was a big change for the providers because they were all using...
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Culture, Value
Nuance definitely does not avoid charging for every little thing. They charge per license. We have...
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Product
Dragon Medical One works like Nuance said. Dragon Medical One works well. The people who use Dragon...
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Loyalty, Product
My satisfaction will be the same next year unless Nuance pulls off some miracle and starts making...
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Product
Most of our providers don't use Dragon Medical One to its full capabilities, but there are a couple...
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Relationship, Operations
I usually don't find out about new features until after they are added, but Nuance usually does a...
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Loyalty, Operations, Product, Value
Providers complain when Dragon Medical One is not available, so I don't see us getting rid of it...
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Loyalty, Operations
Everybody gets trained on Dragon Medical One when they are onboarded. Nuance has embedded their...
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Relationship, Operations
The support from Nuance is excellent all the way around. Nuance's people talk to our providers and...
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Product
Pretty much everything is going well with Dragon Medical One. It is quick and accurate, so patient...
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Operations, Product
We would like the vendor to still keep building and to be able to add to dictionaries to truly train...
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Operations, Product
There were some issues with delays at the very beginning. Our providers were so used to products...
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Culture, Value
Dragon Medical One is fully technology. We have hundreds of licenses available for the same cost as...
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Relationship
We struggle to get help from the vendor. They want us to always work with our EHR vendor first, and...
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Operations
I don't get direct training from Nuance. There is someone who we can go to and ask for help, but...
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Product
We have stability and reliability problems with Dragon Medical One. Essentially, when we use the...
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Relationship
We have brought up concerns to our Dragon Medical One support people, but I don't have direct...
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Value
With Dragon Medical One, people get done with their notes faster. It is clear that the system helps...
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Relationship, Product
So far, things are good. We are always on the lookout for improvements and new releases.
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Loyalty
We expect Dragon Medical One and our expectations to evolve given AI advancements.
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Relationship
Nuance is always showing us their new, flashy stuff. They are really cutting-edge. The vendor is...
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Product
With interoperability, Nuance doesn’t offer much in the way of us doing anything with the system....
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Culture, Value
The product is expensive. We have a master agreement with the vendor that covers everything. We pay...
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Relationship
Nuance has assigned us an executive who I now have access to, and we communicate with that person....
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Relationship
Nuance is like one of our other vendors. They give us some resources, but they don't have anybody...
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Product
Dragon Medical One does what Nuance says it will do. It recognizes speech and creates the dictation...
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Relationship
Nuance is responsive to questions. We have a set, regular meeting to talk about usage and any...
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Product
Nuance has a mobile mic application that goes on the phones, but it would be nice to see updates to...
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Product
Nuance is in competition with our ambient listening vendor, so it would be nice to see some...
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Loyalty, Product
The biggest thing is the more Nuance integrates things with AI, the more Dragon Medical One can...
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Loyalty, Relationship
The representative I have from the vendor is pretty good. They keep in contact with me regularly....
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Loyalty, Operations
Dragon Medical One always works. The biggest thing that I really like about the product is, besides...
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Operations, Product
It is a streamlined process to implement Dragon Medical One, and that is great. It makes things...
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Operations
We receive almost instantaneous help with training. We have had really good training with Nuance....
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Value
Any features that we add, like if we can use our phones for voiceover stuff, we have to pay for that...
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Operations
The vendor's implementations are probably better today, but there was a time when Nuance didn't...
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Product
The only way we can use the system with our EMR is through a plugin. That plugin is fantastic and...
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Product
The majority of our physicians aren't using the system's menu functions. The system has a...
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Culture, Operations
I hate that the vendor's training is offered by third-party vendors and that Nuance still wants to...
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Operations
Nuance's training itself isn't that great. If I could create a training system, it would look much...
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Relationship
The person we work with from Nuance has been really excellent with all of the service we have...
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Loyalty, Product
Dragon Medical One is better than our previous product mostly when it comes to the reliability of...
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Loyalty, Product
I think we are going to keep Dragon Medical One. The only thing that would maybe change that is it...
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Product
Dragon Medical One does its job pretty well. The providers seem to be moderately happy with it. They...
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Product
There are some quirks with Dragon Medical One that it would be nice if Nuance could fix, like weird...
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Relationship
Dragon Medical One is really good. I couldn’t be more satisfied with it. There is very little...
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Culture, Value
My only issue with Nuance is the way they structure their cost on things. Nuance charges à la carte....
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Relationship, Product
I would like Nuance to keep their Microsoft backbone in mind when they are adding new clients and...
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Relationship
Nuance's people are very good. A lot of the time, I can just take the shortcut route and reach out...
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Operations, Product
We are really happy with Dragon Medical One. It is simple and easy to use. Even some of our...
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Loyalty, Product
I expected Dragon Medical One to be more robust during the CrowdStrike event. Nuance and Microsoft...
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Product
We have providers come in from all across the country as they are temporary. A lot of them have...
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Product
We have used Dragon Medical One for several years and have not had any issues.
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Relationship
The person we work with at Nuance is amazing.
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Relationship
The customer experience manager was very resourceful and supportive. The techs were all very timely...
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Loyalty, Operations
During our EHR implementation, our senior leadership decided to end the dictation and transcription...
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Culture, Operations
Nuance markets Dragon Medical One as having the ability to do all these things, but the marketing...
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Product
What I have heard from providers who use Dragon Medical One is once it does learn a provider's...
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Product
With Dragon Medical One, some of the efficiencies get lost in a certain specialty's world because...
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Relationship
Nuance could probably improve on finding a better balance of support in the data realm so they can...
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Operations
We don't use Dragon Medical One to the extent we could; I actually think their training is quite...
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Relationship
Maybe since their acquisition, Nuance has had a bit of turnover in terms of our assigned resources....
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Product
A strength of Dragon Medical One is the ability to document efficiently for providers who want to...
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Loyalty
We look forward to implementing DAX Copilot next year.
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Relationship
Nuance is totally different than another vendor we work with. Nuance knows us, knows the customer,...
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Operations
We are very happy with Dragon Medical One. Nuance has their act together. The training is for my...
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Culture
The sales team is really the only thing I have had to contact Nuance on. My account manager is...
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Product, Value
We have enjoyed using Dragon Medical One. Everything works really well. Our providers really like...
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Operations, Product
The program is great the way it is. There are just new things with AI, and I am not sure whether...
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Loyalty, Product
Overall, Dragon Medical One meets the needs of the providers in our facility. Right now, our only...
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Relationship
My client success manager from Nuance is very quick to reply to me and give feedback. Without them,...
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Product
Dragon Medical One's embedded speech kit and mobile app are blessings for rural hospitals.
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Relationship, Product
I think that another vendor’s product was a better product than Dragon Medical One because it was...
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Relationship
I have always gotten fast support from Nuance, but I'm getting some really good personalized support...
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Operations, Product
Dragon Medical One is pretty good. It has a fast learning time. Younger users can pick it up a lot...
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Product
We would like an easier way for end users to be able to connect their Nuance PowerMic mobile...
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Culture, Value
Microsoft gives a site license for everybody to get a license for Dragon Medical One, but not...
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Relationship, Operations
We recently had to updated several users. I had to call the support team for help. I found that...
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Relationship
I am very happy with the service we receive when we have a problem; it is quick, and the problem is...
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Loyalty
I have heard some really good things about Dragon Medical One's competitor. If we were buying a...
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Relationship
When I brought an issue to the vendor, they told me that they would fix it, but then they didn't fix...
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Product
In terms of picking up a dictaphone and dictating into our EHR, Nuance's system is fine. There are...
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Loyalty, Product
Dragon Medical One is on the leading edge with implementing this AI technology because that...
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Relationship, Product
There have been some issues along the way; we had the CrowdStrike issue, so that impacted Nuance,...
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Relationship
Nuance definitely does a really great job as far as support goes. We have our own account executive...
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Culture, Value
Nuance not charging for everything depends: they don't do that anymore. I think they understand the...
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Loyalty
We went through a merger, so to consolidate cost and support, we moved to Nuance. We have been...
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Operations, Product
It has been a long time since we have done an upgrade for the system significant enough that...
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Product
Our providers prefer using Dragon Medical One to typing. Our providers ask for the system, and they...
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Product
We have had some ongoing challenges in our Citrix and VDI environments that have impacted our...
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Relationship
Nuance has been frustrating in a lot of ways. I can’t seem to get simple answers to various...
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Relationship
Nuance is a massive company owned by one of the most valuable companies in the world. They can...
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Relationship
Nuance is doing well. There are options for us to expand to other technologies, and the vendor has...
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Culture, Relationship
We have an account representative from Nuance. That person has regular calls with us and makes sure...
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Relationship
We are having challenges with Dragon Medical One's technical support. Issues are often left to the...
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Relationship, Product
Dragon Medical One has been great in terms of vendor support and user experience. Dragon Medical One...
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Relationship, Operations
Nuance's training was very good. Their back-up support has also been very good. There is always a...
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Product
Dragon Medical One needs to have some sort of predictive AI so that it can know when I am dictating...
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Loyalty, Product, Value
I don't think there is a better product than Dragon Medical One out there that can also integrate...
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Relationship
We can't get ahold of anybody anywhere at Microsoft, regardless of what level we want to get to. The...
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Operations, Product
Microsoft continues to make Dragon Medical One into a more mature application. There is a very...
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Culture
For Dragon Medical One, we have not had a whole lot of asks for the vendor, other than licensing....
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Product, Value
We continue to expand upon Dragon Medical One as we bring in new providers. It seems like most of...
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Loyalty
We are struggling a little with our software and our equipment. We have been running an older...
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Relationship
Microsoft acquired Nuance, and I didn't really notice a change.
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Product
The issues that our users tend to have are network and connectivity issues. We have changed a lot of...
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Relationship, Product
Overall, the system has been great for us. We are currently experiencing an issue with a seasoned...
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Operations, Product
We have had issues with Epic's upgrades affecting Dragon Medical One's functionality in the Epic...
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Product
Dragon Medical One has been a very useful tool and has always been greatly appreciated by the...
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Relationship
We love working with a certain person. They have been so helpful with optimization and enhancing our...
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Product
I have no issues with the product. Improvements over time have made dictating a lot easier and more...
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Loyalty, Value
Dragon Medical One used to be the premier product in the market. Prices have only gone up, and the...
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Operations, Product, Value
The providers love Dragon Medical One. It makes life much easier. Some of them use the templates....
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Operations
I have been doing Nuance’s 15-minute training sessions that they have done for several months. These...
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Relationship
I like having an account representative who reaches out regularly to check in and pass on new...
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Relationship, Operations
Nuance has always been great to work with. We have been working with Nuance for a long time. Every...
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Culture, Product
We are 100% satisfied with Dragon Medical One. It seems to do everything the vendor promised it...
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Operations
Working with the project manager was very helpful and easy to get ahold of when questions came up.
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Product, Value
Our physicians use this product every day. It saves them a lot of time during their clinic work.
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Relationship, Product
I am very happy with the product and support that we have
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Operations, Product
Dragon Medical One is easy to use. I have never had any complaints from my providers, and that is a...
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Operations
I get weekly updates from Nuance, like little snippets of videos for education or training. That is...
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Loyalty
We are actively trying to get to a point where we can upgrade our current version of the system to...
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Operations
Our initial training from Nuance was well done, and the quality of that training was quite good. The...
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Operations, Product
There were some providers who would love for our EMR to launch Dragon Medical One as soon as they...
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Product
The biggest feedback that we have gotten about the system is that when providers initially use it,...
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Product
Nuance has come really far with the system, and we are very proud of them for that. We still get...
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Operations
Nuance offers ongoing training, but that training isn't what we want. It doesn't include anything...
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Relationship
When we were working on speech commands and some other things in the system a couple of years ago,...
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Value
I was a little put off by the additional charges to use the system with another voice assistance...
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Operations
Our implementation of the solution was a disaster. I have had nightmare meetings trying to get the...
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Product
We have actually plateaued with Dragon Medical One. We have a number of providers who are using the...
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Product
I am overall satisfied with the product. It would be nice if we could hide or customize license...
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Culture, Value
The main problem I have is the contract dates and being able to get out of the contracts for the...
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Operations
We loved working with our onboarding team and participating in the subsequent follow-up discussions.
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Relationship
For the system, we have had great customer service. My representative is always checking in with me.
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Relationship, Product
The product is excellent and user friendly, and we get great support when we need it.
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Product, Value
Our providers utilize Dragon Medical One daily and have no complaints. The system makes their...
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Product
Dragon Medical One is a great product.
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Relationship, Product
Dragon Medical One works well for us, but we do have issues here and there. Sometimes there is an...
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Relationship
Nuance’s support is a little difficult. I think their support team is overseas in India or...
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Value
Nuance lags a little on upgrades, and that is kind of difficult. I don't ever see anything that...
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Relationship, Operations
Nuance could improve by being more hands on and by providing somebody to reach out to set up the...
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Loyalty, Product
Dragon Medical One is working well for us and all the providers. The providers would be lost without...
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Operations, Product
The product requires high technical skill to implement. Nowadays, we have EMR systems on different...
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Product
From an admin standpoint, as a person who supports our hospital physicians, the integration is very...
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Product
Dragon Medical One is a great product to be used with any application that the system has access to...
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Product
Sometimes we have quite a few physicians who are trying to format their reports in certain ways for...
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Relationship
I like the support from our vendor. It has been excellent from day one, and we have been using their...
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Product
One of our issues with Dragon Medical One has a lot to do with the secure text-messaging system....
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Culture, Value
I'm not sure that there is all that much Nuance could improve on, but pricing obviously comes into...
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Loyalty, Product
We recently ended up changing EHRs. Dragon Medical One was the only consistent thing for our...
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Relationship
Nuance’s support team is excellent. Our customer experience manager is always responsive and...
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Operations
Nuance has a lot of resources for training, and they tell us where users can go and do something....
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Relationship
Nuance has a status board, and we get notifications when they have downtime.
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Relationship
Nuance is great. Verbal dictation for providers is a huge part of their workflow. However, there are...
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Product
Dragon Medical One is such a huge product that our providers have all used some form of verbal...
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Product
With Dragon Medical One, there are little bugs. Users can watch any of their presentations, and the...
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Relationship, Product
There is always room for improvement in these applications, people are always bringing in different...
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Operations, Product
We have been with Nuance for a long time. We have been through the process of building this product,...
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Relationship
We have had a really good relationship with Nuance over the years. We deal with the same people on...
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Loyalty
We have been very successful with Dragon Medical One. The system does not go down. I am very happy...
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Culture
One of the things Nuance offered when we got the license was that they were willing to just license...
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Loyalty, Operations
I didn't see a lot of training, and that is probably because of the way Nuance has Dragon Medical...
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Loyalty, Product
I got a chance to see what Dragon Medical One looks like and how it works, and it is much easier and...
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Relationship
Nuance’s support team is definitely very easy to access. And the representative will reach out on a...
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Relationship
Dragon Medical One is a pretty good product. The nice thing is there is a representative, and they...
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Operations
I didn't see a lot of issues with the implementation of Dragon Medical One. And with every piece of...
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Value
I would definitely recommend Dragon Medical One. It doesn’t matter what we say; it picks it up....
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Relationship
We work with the same two or three people at Nuance. They get things done for us. We are not talking...
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Product
There is really nothing I would recommend changing with Dragon Medical One. Nuance is ahead of...
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Operations
The product's biggest strength has been that hardly any training is needed. It really just works for...
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Product
The accuracy is very good with Dragon Medical One. I have some hard-spoken people, and it is very...
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Loyalty, Product
Dragon Medical One's performance seems to be pretty top-notch. That is why we keep using it. Dragon...
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Loyalty, Product
Dragon Medical One isn't new technology for us. I am not dissatisfied because the system is...
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Product
The weird thing about Dragon Medical One is that it installs to individual user profiles. That is...
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Product
A minor issue that we ran into was that we couldn't split our billings from different departments....
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Loyalty, Product
We are trying to get to the next upgrade so we can roll out some of Nuance's other features in...
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Relationship
I don't think I have dealt with any executive within Nuance very much. I haven't really gone higher...
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Loyalty, Relationship
There is a different culture going on now that Nuance is a Microsoft company. I'm not sure what...
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Product, Value
Dragon Medical One is very user friendly, and it makes our jobs as providers much more efficient. I...
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Product
From an administrative standpoint, Nuance's administrative tool for approving licenses and moving...
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Relationship
Nuance has very good customer service. Their people are very responsive and very friendly. Our...
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Culture, Relationship, Operations
For Dragon Medical One, I'm a little mixed on whether I would purchase it again. I do think it is...
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Relationship, Operations
With upgrades, I don't know what to expect from such a big company. Nuance doesn't have a very...
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Product
After we did our most recent upgrade with Dragon Medical One, the quality of the accuracy of...
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Loyalty, Product
There haven't been a lot of features added with Dragon Medical One. There was the UI change, but I...
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Relationship
Nuance's product works without a hitch. The way it learns as we speak is incredible and so helpful....
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Operations, Product
I love that Dragon Medical One has the ability to do step-by-step programming where we can integrate...
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