Dragon Medical One Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Relationship

Nuance's product works without a hitch. The way it learns as we speak is incredible and so helpful....

Apr 2024
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Manager

Operations, Product

I love that Dragon Medical One has the ability to do step-by-step programming where we can integrate...

Apr 2024
||
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Analyst/Coordinator

Relationship

We are very happy with the executive and technical support.

Apr 2024
||
(0)
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Director

Relationship

Nuance is always willing to help and touch base with the customer.

Apr 2024
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Analyst/Coordinator

Operations, Product

Dragon Medical One is super easy to use. If I did documentation, I would love this software. The...

Apr 2024
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Analyst/Coordinator

Operations

The Nuance University training is good and thorough. It has examples of how we can use tools in...

Apr 2024
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Analyst/Coordinator

Operations

The only critique I have is for communication about Nuance University access. Our pilot providers...

Apr 2024
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Analyst/Coordinator

Product

I would buy the solution again, but I don’t have buying power. I like using Dragon Medical One in...

Apr 2024
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Analyst/Coordinator

Operations

Our representatives are always responsive and helpful when questions arise. Throughout our go-live,...

Apr 2024
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Analyst/Coordinator

Operations, Product

The integration with Epic is super easy, and Nuance provided comprehensive guides for the build we...

Apr 2024
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Manager

Operations, Product, Value

We have had a lot of providers learn how to use Dragon Medical One because it saves them a lot of...

Mar 2024
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Director

Operations, Product

The system is overwhelming for new users. Nuance has a good program that will allow users to ask for...

Mar 2024
||
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Director

Product

We have had some problems with getting Dragon Medical One to work direct text into web pages....

Mar 2024
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Director

Product

I haven't had to put in as many tickets lately because Nuance's product is good The system is pretty...

Mar 2024
||
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Director

Relationship

Nuance is really good at sending us updates when things are going to expire. Nuance does a really...

Mar 2024
||
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Director

Operations

Nuance's training could be a little more visual. They send out a lot of other information, but in...

Mar 2024
||
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Director

Relationship

Nuance is very aware of the changes they make and how those changes are going to affect us. Nuance...

Mar 2024
||
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Director

Value

What we are paying for Dragon Medical One is less than what we were paying for transcription.

Mar 2024
||
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Director

Relationship, Product

We recently had to incorporate new restrictions, and as a result, Dragon Medical One is running...

Mar 2024
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Manager

Relationship

The customer service team has been quick to respond and resolve things. They have nailed it.

Mar 2024
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Analyst/Coordinator

Product

I love PowerMic Mobile because we can be in the patient's room and not have to have the chart pulled...

Mar 2024
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Manager

Product

Nuance is great, and I have been very happy with them. Since the new upgrade, Dragon Medical One has...

Mar 2024
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Manager

Value

We only pay the one annual fee, and we have never been asked for more money other than when we have...

Mar 2024
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Manager

Relationship, Product

We had an issue where we upgraded one of our other solutions, and Dragon Medical One stopped working...

Mar 2024
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Manager

Value

My only complaint about Dragon Medical One is that it is very expensive. However, we get what we pay...

Mar 2024
||
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Analyst/Coordinator

Product

The experience has been very good. Providers have adopted the system and are using it effectively....

Feb 2024
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Analyst/Coordinator

Product

The only thing we would suggest for Nuance is perhaps a better-polished management tool. The Nuance...

Feb 2024
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Analyst/Coordinator

Relationship

More than other vendors I have worked with, Nuance constantly communicates if they have downtime....

Feb 2024
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Analyst/Coordinator

Product, Value

For those looking for standardization and ease of use, specifically to help providers be more...

Feb 2024
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Manager

Relationship, Value

Nuance has very good support. I really enjoy working with them. I haven't had any bad experiences...

Feb 2024
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Analyst/Coordinator

Operations, Product, Value

If I were talking with a peer or friend who was considering purchasing the product, I would tell...

Feb 2024
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Analyst/Coordinator

Relationship

Sometimes, when I call the vendor with an issue, they try to get me to upgrade to a different...

Feb 2024
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Analyst/Coordinator

Relationship

I like the vendor's service. When I call the vendor, they use my ticket number and connect me with...

Feb 2024
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Director

Product

I get mixed reviews from my doctors about Dragon Medical One. Some doctors really like it, but other...

Feb 2024
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Director

Culture

We changed our licensing model with Nuance, and that was a good move for us financially. Our...

Feb 2024
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Director

Loyalty, Product

Nuance is working on a lot of things in the system, and there is a lot that the vendor still has to...

Feb 2024
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CIO

Relationship

Nuance has kept their promises, and we have been very, very satisfied with Dragon Medical One. In...

Feb 2024
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CIO

Operations, Product

I do like that Dragon Medical One is integrated very well into our EHR system. That makes it easier...

Feb 2024
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Analyst/Coordinator

Operations, Product

Dragon Medical One works, and it is a great product. I like that it is easy to train physicians. The...

Feb 2024
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Analyst/Coordinator

Relationship

Dragon Medical One is hosted, but it is a good product, and we hardly ever have issues with it. The...

Feb 2024
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Director

Value

Dragon Medical One is a very effective voice-to-text application that does not break the bank. We...

Feb 2024
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Director

Loyalty, Relationship, Product

We don't have much communication with Nuance. The app has just been running fine for years. The...

Feb 2024
||
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Director

Product, Value

Nuance’s upgrades have been very good. We used to have to upgrade each computer, so when the vendor...

Feb 2024
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Director

Operations

Nuance’s initial training was good because it taught me how to use the product. They taught me how...

Feb 2024
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Director

Relationship

Nuance’s support team is good, but sometimes it takes a couple of back-and-forth emails to get the...

Feb 2024
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Director

Loyalty

I like the program, and all the providers like it too. I never get a ticket from a provider saying...

Feb 2024
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Director

Product, Value

Thanks to Dragon Medical One, we have providers who can see more patients during the day because...

Feb 2024
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Director

Operations

Nuance provides a lot of trainings that providers can attend, and that is nice. Having a lot of...

Feb 2024
||
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Nurse

Culture, Relationship

I have a pretty good working relationship with Nuance's people at numerous levels. I can contact...

Feb 2024
||
(0)
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Nurse

Relationship, Operations, Product

We have been trying to do an upgrade for several months, and we are rolling that upgrade out with a...

Feb 2024
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Nurse

Operations

Nuance does monthly trainings that have gotten better. A few months ago, I would have given the...

Feb 2024
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Nurse

Product

The system works. The issues are on our end and not Nuance's end. I have recommended the system to others....

Feb 2024
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Nurse

Product

The system basically takes free speech and puts it in text form. That functionality isn't available...

Feb 2024
||
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Nurse

Value

Other than our fees, the vendor doesn't charge us extra for anything. We get reports and numerical...

Feb 2024
||
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Analyst/Coordinator

Operations, Product

Users have not reported any serious issues with Dragon Medical One. I have only been using it for a...

Feb 2024
||
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Director

Value

We bought some of the expensive microphones for the product, and they don't seem to connect to our...

Feb 2024
||
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Director

Product

Dragon Medical One has been around forever, and it works well. Everybody knows Dragon Medical One....

Jan 2024
||
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Director

Relationship, Product

Dragon Medical One really hasn't changed much over the years from the providers' perspective. Nuance...

Jan 2024
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Director

Product

Using Dragon Medical One has been good. The providers who use it really like it. Our other providers...

Jan 2024
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Director

Product

We have gotten the Dragon Medical One microphones for some providers who use Dragon Medical One a...

Jan 2024
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Director

Relationship

We have only talked to a few people from Nuance. They do pretty well at trying to help us solve our...

Jan 2024
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Director

Product

Dragon Medical One has helped quite a few of our providers, especially providers who can't type very...

Jan 2024
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Director

Product

Dragon Medical One has different logins that we can do for different things, and that is helpful,...

Jan 2024
||
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Director

Operations

Dragon Medical One has short videos that they provide trainees, and anyone who has a license can...

Jan 2024
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Manager

Product

I go back quite a long way with Nuance. We had Dragon Medical Network Edition beforehand, and then...

Jan 2024
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Manager

Relationship

I'm working on getting all of our workstations moved to the latest version. We are trying to find...

Jan 2024
||
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Manager

Operations, Product

The links to education that are within the application are nice, and there is online education that...

Jan 2024
||
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Manager

Relationship

Nuance is very innovative. They are constantly rolling out updates, and they are actually bringing...

Jan 2024
||
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Manager

Relationship

Nuance is kind of my benchmark. They are very proactive about things. They are constantly engaged...

Jan 2024
||
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CMIO

Culture, Product, Value

Dragon Medical One works as advertised. It doesn’t replace transcription. In some ways, it is better...

Jan 2024
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(0)
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CMIO

Product

Because of the complex integration of Dragon Medical One with our EHR and another solution, we do...

Jan 2024
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CMIO

Loyalty, Product

We are getting close to the ideal solution with DAX Copilot. It would be interesting if Nuance...

Jan 2024
||
(0)
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CMIO

Product

I used to use smart phrases to fill out my reports, but I realized a couple of years down the road...

Jan 2024
||
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CMIO

Value

Dragon Medical One sets the table for us to use generative AI in the near future. The product is...

Jan 2024
||
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CMIO

Relationship

We have a great relationship with Nuance’s customer success managers, but one of the higher-ups has...

Jan 2024
||
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Analyst/Coordinator

Relationship

My favorite thing about Nuance is their support; they have the best customer service. We can call...

Jan 2024
||
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Analyst/Coordinator

Loyalty, Product

Our facility experiences a lot of failures on different ends because of our location and size; a lot...

Jan 2024
||
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Analyst/Coordinator

Relationship

I have regular calls with our Nuance client services manager; they are wonderful. They give me stats...

Jan 2024
||
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Analyst/Coordinator

Product

Everything is going well with Dragon Medical One. Our providers use it well, and most of them use it...

Jan 2024
||
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Director

Relationship

Nuance does a really good job of looking at our volume and adjusting the price of the solution based...

Jan 2024
||
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Director

Operations

We had to train some of our providers on Dragon Medical One, and the vendor provided a lot of...

Jan 2024
||
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Director

Operations, Product

Our providers like that they don't have to train people on Dragon Medical One because the solution...

Jan 2024
||
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Director

Product

In the years that we have been on Dragon Medical One, the system hasn't had any downtime or outages....

Jan 2024
||
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Director

Product, Value

Dragon Medical One is efficient for our providers. The system's recognition abilities are second to...

Jan 2024
||
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Director

Value

We have saved a lot of money since we have gone live with Dragon Medical One. We have also seen a...

Jan 2024
||
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Director

Relationship

We have regular calls with Nuance, so we are constantly in communication with our vendor contacts....

Jan 2024
||
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Director

Loyalty, Relationship

All my providers use Dragon Medical One because of the ease of use of the solution. I also...

Jan 2024
||
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Manager

Relationship

Service is hard. When there is an issue and we call Nuance, we rarely get someone at that time to...

Dec 2023
||
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Analyst/Coordinator

Culture

The licenses that we buy are our licenses to use or not use. It does not matter whether the license...

Dec 2023
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Analyst/Coordinator

Culture, Value

Something that is a bit of an issue is that we have to pay for two licenses if we have a user who...

Dec 2023
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Analyst/Coordinator

Relationship

Nuance has the best interests of our organization in mind as far as interoperability is concerned....

Dec 2023
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Analyst/Coordinator

Relationship

I never need support from Nuance. Dragon Medical One is one of the products that is so seamless that...

Dec 2023
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Analyst/Coordinator

Operations, Value

Dragon Medical One is pretty pricey, but Nuance is absolutely delivering what they propose. Before I...

Dec 2023
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Analyst/Coordinator

Product

Though the system does seem to do the job that is needed, small issues, like words not coming...

Dec 2023
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Manager

Value

Dragon Medical One’s trainings are self-published. Otherwise, we have to pay for package.

Dec 2023
||
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Manager

Relationship, Product

Dragon Medical One currently does not meet all our needs, but for the most part, it works. Nuance...

Dec 2023
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Manager

Relationship

I deal directly with Nuance’s support team; they are pretty responsive. I feel like I'm getting an...

Dec 2023
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Manager

Product

Our providers have been very happy with Dragon Medical One lately. I don't have a complaint about...

Dec 2023
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Manager

Operations, Product

Dragon Medical One picks up all different types of accents very well right out of the gate. We had...

Dec 2023
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Manager

Product

I like Dragon Medical One’s ease of use. Compared to everything else that we use, Dragon Medical One...

Dec 2023
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Director

Loyalty, Relationship

Dragon Medical One is going to be a huge part of our organization for the indefinite future. Nuance...

Dec 2023
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Director

Relationship

Dragon Medical One is working really well. We have a very active management contact who really keeps...

Dec 2023
||
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Director

Loyalty

One thing we are looking forward to is a whole new effort within Dragon Medical One to work within...

Dec 2023
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Manager

Relationship, Product, Value

Bugs and issues have been dealt with accordingly. We have no current complaints. We are satisfied.

Dec 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We very rarely have any functionality issues with this product. Our doctors appreciate how it helps...

Dec 2023
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(0)
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Director

Product

The vendor could integrate more AI into the product. Some folks are concerned that the product times...

Dec 2023
||
(0)
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Director

Loyalty, Relationship

I have had a hard time getting the technical support needed for Dragon Medical One. Hopefully, that...

Dec 2023
||
(0)
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Director

Product, Value

One doctor was initially excited to use Dragon Medical One to help with their dictation. However,...

Dec 2023
||
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Nurse

Relationship

Dragon Medical One has expanded over the years, and that has been really awesome. The system has a...

Dec 2023
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Nurse

Relationship

A lot of times, Nuance sends a message when they have an issue, and I greatly appreciate that...

Dec 2023
||
(0)
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Nurse

Operations

Nuance just implemented a feature where users can tell the solution that they want training on a...

Dec 2023
||
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Nurse

Operations

Nuance has tutorials, and they are good. But I sometimes need a bit more. I would like specific...

Dec 2023
||
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Director

Relationship

We have trouble working from text to speech and speech to text. We have discussed this with Nuance...

Dec 2023
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Director

Product

When Dragon Medical One works, it is great, but it doesn’t always work, and that is not great....

Dec 2023
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(0)
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Director

Product

Dragon Medical One is our workhorse. It works reasonably well, and I think it is better than Siri...

Dec 2023
||
(0)
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Director

Product

To use the system's mobile application, users have to have certain software installed on their...

Dec 2023
||
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Director

Relationship

The customer service team is very helpful and quick to respond. One of our higher-ups reaches out...

Dec 2023
||
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Director

Operations, Product

Implementing Dragon Medical One was fairly straightforward. Our providers were pretty happy with...

Dec 2023
||
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Director

Product, Value

Looking for outside information is really cumbersome in Dragon Medical One. There are multiple steps...

Dec 2023
||
(0)
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Director

Product, Value

Dragon Medical One is a very useful product that helps many of our physicians get their work done in...

Dec 2023
||
(0)
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CEO/President

Culture, Value

Compared to other healthcare technology companies, Nuance has been a breath of fresh air. They have...

Dec 2023
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(0)
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Manager

Product, Value

The thing about Dragon Medical One that has made the biggest difference is that doctors can finish a...

Nov 2023
||
(0)
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Analyst/Coordinator

Product, Value

I like that Dragon Medical One's voice recognition has improved significantly over the years. I have...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Nuance as a whole has an extremely long wait time for their phone calls. It doesn't matter which...

Nov 2023
||
(0)
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Analyst/Coordinator

Culture, Value

Nuance is in the middle of the pack when it comes to charging us for everything with the system....

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Nuance has been really on top of things as we have switched to another vendor's system. However,...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations

I love Nuance. They have been amazing every time I have worked with them. Our implementation was...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I had a provider start a few months ago who had never used Dragon Medical One and was able to pick...

Nov 2023
||
(0)
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Director

Relationship

I have just started getting involved with Dragon Medical One and the processes at my work in the...

Nov 2023
||
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Manager

Loyalty

There is a lot of new technology coming out, so our organization wants us to compare a few products...

Nov 2023
||
(0)
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Director

Operations, Product

There needs to be a better point cadence so that the organizations that are using Dragon Medical One...

Nov 2023
||
(0)
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Director

Loyalty

Dragon Medical One isn’t as intuitive as Nuance thinks. There needs to be some evolution in the...

Nov 2023
||
(0)
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Director

Relationship, Product

There has been a lack of attention to Dragon Medical One because Nuance is focusing on new...

Nov 2023
||
(0)
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Director

Relationship

Nuance works well with us when we are having issues.

Nov 2023
||
(0)
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Manager

Relationship, Product

We are extremely satisfied with Nuance. I could count on one hand the times Dragon Medical One has...

Nov 2023
||
(0)
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Manager

Culture, Relationship

I like Nuance’s customer service. My representative is really good. I can email that person, and...

Nov 2023
||
(0)
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Director

Relationship

We had some physicians whose problems we couldn't solve for a while, but Nuance was very attentive...

Nov 2023
||
(0)
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Director

Operations, Product

The last time we did an upgrade for the current version of the system, we contracted the vendor's...

Nov 2023
||
(0)
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Director

Product

Some of the product's reporting options could be better than they are. The system isn't as...

Nov 2023
||
(0)
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Director

Loyalty

The driving factor for us in selecting Nuance's system was that Nuance was well-known across the...

Nov 2023
||
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Director

Loyalty

We looked at the vendor's medical assistant option at one point. That option basically prompted...

Nov 2023
||
(0)
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Director

Relationship, Product

Nuance has reduced our incomplete reports because once Nuance does something, it is done. They look...

Nov 2023
||
(0)
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Director

Culture, Operations, Product

Nuance delivers what they promise. Their product is a high-quality product, and my medical staff...

Nov 2023
||
(0)
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Manager

Product

We are primarily using Dragon Medical One as a dictation and voice recognition service. It is...

Nov 2023
||
(0)
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Manager

Product

We are more on our own with Nuance for upgrades. We pick our date and time and have to make changes...

Nov 2023
||
(0)
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Manager

Loyalty, Relationship

We have recurring meetings with Nuance. They are telling me new stuff all the time. In terms of...

Nov 2023
||
(0)
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Manager

Relationship

It is too hard to get ahold of anybody at Nuance if I need to reach any technical support people...

Nov 2023
||
(0)
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Manager

Product

We love Dragon Medical One. The integration works well with it. The product is easy to use,...

Oct 2023
||
(0)
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Director

Relationship

Nuance does well with their communication. They are responsive and proactive. They let us know when...

Oct 2023
||
(0)
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Analyst/Coordinator

Value

Nuance offers everything that would meet our needs. However, adding on all the functionality...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

Nuance’s software is top tier in terms of dictation. Nuance is very responsive when we have any...

Oct 2023
||
(0)
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CMIO

Relationship, Operations, Product

We are very happy with Dragon Medical One. I don't get calls or complaints from the providers about...

Oct 2023
||
(0)
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CMIO

Product, Value

The strength of Dragon Medical One is its ease of use. It is integrated into our EHR, so it comes up...

Oct 2023
||
(0)
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CMIO

Loyalty, Product

The overall satisfaction rate of the providers with Dragon Medical One is very high. One of the...

Oct 2023
||
(0)
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Director

Product

I like that Dragon Medical One fulfills its purpose and does what Nuance says it does.

Oct 2023
||
(0)
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Director

Product

I would maybe like to see Nuance use AI. One of their competitors has AI that kind of differentiates...

Oct 2023
||
(0)
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Director

Product, Value

We haven't had any issues. Getting the system up and going was easy. We just had our IT people...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

We enjoy Dragon Medical One. It is much better than the older version of the system. When we...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations

We basically implemented the system ourselves. We downloaded and uploaded its software, and the...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations

Nuance sent us some training materials that we use for our training purposes. That way, when we hire...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

We don't get a lot of complaints about the system, and our doctors are quick to complain about...

Oct 2023
||
(0)
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Analyst/Coordinator

Product, Value

I would tell my friends or peers that if their needs are the same as ours, I would recommend Dragon...

Oct 2023
||
(0)
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Manager

Relationship

I usually don't need any support with Dragon Medical One, but if I put out an email, I get an answer...

Oct 2023
||
(0)
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Manager

Product

I have used Dragon Medical One (DMO) for several years, and I am always asked whether I own stock in...

Oct 2023
||
(0)
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Manager

Operations

When we last upgraded Dragon Medical One, there was a notification from Nuance. They worked with us....

Oct 2023
||
(0)
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Manager

Relationship

Nuance has great support, so when we ask questions, they are available to answer those questions....

Sep 2023
||
(0)
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Manager

Product

Improvements to the product’s automatic text functionality would be nice. It is still a little...

Sep 2023
||
(0)
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Manager

Product

The product’s biggest strength is that we have different ways that we can use it. Nuance has...

Sep 2023
||
(0)
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Director

Relationship

Nuance is pretty proactive. They run proactive reporting and send that to us, and they fix problems...

Sep 2023
||
(0)
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Director

Value

For what Dragon Medical One does, it is very expensive. Also, Nuance has a couple of very innovative...

Sep 2023
||
(0)
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Director

Relationship

We haven’t ever had trouble with Nuance with regard to timelines or customer service. Those things...

Sep 2023
||
(0)
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Director

Relationship

Nuance’s customer service is always good. The vendor is always willing to work with us. Whenever we...

Sep 2023
||
(0)
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Director

Operations

Everything and anything with training is always available to us from Nuance. We have had a couple of...

Sep 2023
||
(0)
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Director

Product

Dragon Medical One provides a seamless voice transcription service that we have embedded into our...

Sep 2023
||
(0)
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Director

Product, Value

We implemented Dragon Medical One at the request of one of our provider offices, and since then, we...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

Things have gone well with Dragon Medical One. It is very easy and user friendly. The doctors and...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The only thing that we would improve with Dragon Medical One is that sometimes doctors have a hard...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

Compared to our previous solution, Dragon Medical One is a lot faster and seems to get the language...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

We talk to one representative from Nuance quite often. They are great about calling us and sending...

Sep 2023
||
(0)
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Manager

Product, Value

Dragon Medical One is great. Some of our providers aren't very good typists, so they don't like to...

Sep 2023
||
(0)
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Manager

Product

We are on a cloud service, so the product has very minimal downtime. However, there are some...

Sep 2023
||
(0)
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Manager

Operations

The vendor could be more proactive about setting up training and sending out notifications about...

Sep 2023
||
(0)
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Physician

Loyalty

We worked with several vendors before we picked Nuance. We went with them because the product was...

Sep 2023
||
(0)
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Physician

Relationship, Operations

Nuance sends out reminders for free refresher training. If upgrades are coming or if any service is...

Sep 2023
||
(0)
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Physician

Product, Value

We often spend up to 15–20 minutes documenting each patient we see, and that can easily add up to...

Sep 2023
||
(0)
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Physician

Relationship

We have a pretty easy working relationship with Nuance. We can reach out and chat if there are...

Sep 2023
||
(0)
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Physician

Product

Dragon Medical One is incredibly easy to use with Nuance’s PowerMic mobile app on our phone, but if...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

With Dragon Medical One, when we open the app to sync it to a phone, we will get a notification that...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The system and its applications aren't as easy to use as our other solutions are. I am not ecstatic...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

The person we work with from Nuance is really good, but that is the individual. It isn't Nuance.

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The system can learn end users' speech patterns quickly.

Aug 2023
||
(0)
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Physician

Relationship

The run-of-the-mill Nuance employee cannot get new things done. We inevitably end up escalating...

Aug 2023
||
(0)
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Physician

Product

I have a pet peeve about Dragon Medical One. If someone is dictating a certain word that is not in...

Aug 2023
||
(0)
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Physician

Product

Dragon Medical One is really easy to turn on. We push the button and start talking. And Dragon...

Aug 2023
||
(0)
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Physician

Product

There are just a few things Dragon Medical One does not do, or does not do in a logical format, that...

Aug 2023
||
(0)
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Physician

Product

It is not easy to correct Dragon Medical One, and it is not easy to add things to our dictionary so...

Aug 2023
||
(0)
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Physician

Operations

I don't know that Nuance has continued to train our trainers after the initial go-live. And the few...

Aug 2023
||
(0)
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Physician

Operations, Product

If what someone wants is a voice-to-text product for a secure EMR, Dragon Medical One is a good...

Aug 2023
||
(0)
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Manager

Relationship, Product

We don’t get calls about Dragon Medical One from the providers. No calls means no issues. No...

Aug 2023
||
(0)
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Manager

Product

Dragon Medical One is pretty basic, like most other applications. The system has a simple download...

Aug 2023
||
(0)
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Manager

Product

We would like the system's microphones to look a lot nicer. The micro[hones have the same design,...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Dragon Medical One works very well with our EMR. I really like the integration with our EMR. We...

Aug 2023
||
(0)
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Analyst/Coordinator

Value

With the unlimited license, I’m highly satisfied with receiving our money’s worth out of Dragon...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations

I really like the vendor's new webinar series. The webinars are 15-minute training sessions in the...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Someone from Nuance reaches out to me all the time and updates me when things are coming up or if...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

Nuance is very proactive in getting information out and listening. They were making some changes,...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

Our leadership is not really happy with the vendor right now, and we think one reason is the cost....

Aug 2023
||
(0)
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Analyst/Coordinator

Product

There was a time when Nuance would put out a new product, and it was pretty solid. Now, we hold our...

Aug 2023
||
(0)
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Manager

Relationship

I have access to Nuance’s account executives, so I can reach out to Nuance anytime. If we have...

Aug 2023
||
(0)
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Manager

Loyalty, Relationship, Product

For the most part, Nuance is always trying to improve their products. Nuance is coming out with some...

Aug 2023
||
(0)
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Manager

Operations, Product

Dragon Medical One is straightforward out of the box, and the product is pretty easy to give to a...

Aug 2023
||
(0)
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Director

Value

We receive our money’s worth with Nuance, but sometimes they nickel-and-dime us with things like...

Aug 2023
||
(0)
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Manager

Loyalty, Product

I can't think of anything I would change in Dragon Medical One. Obviously, things depend on the...

Aug 2023
||
(0)
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Director

Relationship

From a customer service standpoint, the vendor is usually pretty prompt, but they definitely send us...

Aug 2023
||
(0)
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Manager

Loyalty

We have some similar products to Dragon Medical One that we use, but for the long term, we are...

Aug 2023
||
(0)
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Director

Culture

Nuance’s contracting practices have not been transparent in the past. We really felt like we were...

Aug 2023
||
(0)
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Director

Product

Nuance hasn't necessarily delivered new technology, but the product is staying relevant with...

Aug 2023
||
(0)
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Director

Product

Upgrades from Nuance work the first time. Compared to other healthcare software in general, Dragon...

Aug 2023
||
(0)
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Director

Operations

For training, Nuance sent over a list of quick one-to-two-minute videos. Those are great. Our...

Aug 2023
||
(0)
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Director

Operations, Product

Dragon Medical One is very easy for our providers to adopt. It is easy to use out of the box. When...

Aug 2023
||
(0)
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Director

Product

A lot of the issues we experience have to do with the integrations with some of our other software....

Aug 2023
||
(0)
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Manager

Relationship

Our client success manager keeps up with us on a regular basis to make sure that everything is...

Aug 2023
||
(0)
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Manager

Relationship, Value

While Dragon Medical One is not free, it is nice to know that Nuance is willing to work with us....

Aug 2023
||
(0)
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Manager

Operations, Product

One of Dragon Medical One’s biggest strengths is its ease of use. It is so simple. Because it is...

Aug 2023
||
(0)
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Manager

Culture, Relationship

Nuance keeps coming out with little things that we haven't even gotten to the point of using. They...

Aug 2023
||
(0)
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Nurse

Operations

Dragon Medical One is easy to teach end users. There is very little training. As soon as it is set...

Aug 2023
||
(0)
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Nurse

Product

I like Nuance’s app and that we can use the dictation microphone or the app to dictate. That makes...

Aug 2023
||
(0)
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Nurse

Relationship

No one is perfect, so sometimes there is a delay in the responses from Nuance’s support team to...

Aug 2023
||
(0)
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Nurse

Loyalty

We went to Dragon Medical One because we were happy with Nuance, and we didn't see any need to...

Aug 2023
||
(0)
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Director

Product

The product has been great for many years. During this past year, we struggled with upgrades in...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

Dragon Medical One is a great product. It is needed and good for what it accomplishes. Our providers...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Sometimes it is difficult to figure out when there is a problem, identify the problem, and get it...

Jul 2023
||
(0)
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Analyst/Coordinator

Value

Dragon Medical One is really expensive. I haven't compared it with other products doing the same...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

The implementation with Nuance went pretty well. We had a lot of opportunities to collaborate with...

Jul 2023
||
(0)
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 or  to see details.

Physician

Relationship, Operations

Nuance has probably not reached out in the last year from a training check-in perspective, but I do...

Jul 2023
||