Dragon Medical One Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Culture, Relationship, Operations
For Dragon Medical One, I'm a little mixed on whether I would purchase it again. I do think it is...
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Relationship, Operations
With upgrades, I don't know what to expect from such a big company. Nuance doesn't have a very...
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Product
After we did our most recent upgrade with Dragon Medical One, the quality of the accuracy of...
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Loyalty, Product
There haven't been a lot of features added with Dragon Medical One. There was the UI change, but I...
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Relationship
Nuance's product works without a hitch. The way it learns as we speak is incredible and so helpful....
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Operations, Product
I love that Dragon Medical One has the ability to do step-by-step programming where we can integrate...
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Relationship
We are very happy with the executive and technical support.
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Relationship
Nuance is always willing to help and touch base with the customer.
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Operations, Product
Dragon Medical One is super easy to use. If I did documentation, I would love this software. The...
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Operations
The Nuance University training is good and thorough. It has examples of how we can use tools in...
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Operations
The only critique I have is for communication about Nuance University access. Our pilot providers...
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Product
I would buy the solution again, but I don’t have buying power. I like using Dragon Medical One in...
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Operations
Our representatives are always responsive and helpful when questions arise. Throughout our go-live,...
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Operations, Product
The integration with Epic is super easy, and Nuance provided comprehensive guides for the build we...
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Operations, Product, Value
We have had a lot of providers learn how to use Dragon Medical One because it saves them a lot of...
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Operations, Product
The system is overwhelming for new users. Nuance has a good program that will allow users to ask for...
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Product
We have had some problems with getting Dragon Medical One to work direct text into web pages....
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Product
I haven't had to put in as many tickets lately because Nuance's product is good The system is pretty...
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Relationship
Nuance is really good at sending us updates when things are going to expire. Nuance does a really...
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Operations
Nuance's training could be a little more visual. They send out a lot of other information, but in...
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Relationship
Nuance is very aware of the changes they make and how those changes are going to affect us. Nuance...
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Value
What we are paying for Dragon Medical One is less than what we were paying for transcription.
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Relationship, Product
We recently had to incorporate new restrictions, and as a result, Dragon Medical One is running...
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Relationship
The customer service team has been quick to respond and resolve things. They have nailed it.
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Product
I love PowerMic Mobile because we can be in the patient's room and not have to have the chart pulled...
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Product
Nuance is great, and I have been very happy with them. Since the new upgrade, Dragon Medical One has...
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Value
We only pay the one annual fee, and we have never been asked for more money other than when we have...
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Relationship, Product
We had an issue where we upgraded one of our other solutions, and Dragon Medical One stopped working...
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Value
My only complaint about Dragon Medical One is that it is very expensive. However, we get what we pay...
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Product
The experience has been very good. Providers have adopted the system and are using it effectively....
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Product
The only thing we would suggest for Nuance is perhaps a better-polished management tool. The Nuance...
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Relationship
More than other vendors I have worked with, Nuance constantly communicates if they have downtime....
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Product, Value
For those looking for standardization and ease of use, specifically to help providers be more...
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Relationship, Value
Nuance has very good support. I really enjoy working with them. I haven't had any bad experiences...
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Operations, Product, Value
If I were talking with a peer or friend who was considering purchasing the product, I would tell...
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Relationship
Sometimes, when I call the vendor with an issue, they try to get me to upgrade to a different...
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Relationship
I like the vendor's service. When I call the vendor, they use my ticket number and connect me with...
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Product
I get mixed reviews from my doctors about Dragon Medical One. Some doctors really like it, but other...
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Culture
We changed our licensing model with Nuance, and that was a good move for us financially. Our...
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Loyalty, Product
Nuance is working on a lot of things in the system, and there is a lot that the vendor still has to...
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Relationship
Nuance has kept their promises, and we have been very, very satisfied with Dragon Medical One. In...
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Operations, Product
I do like that Dragon Medical One is integrated very well into our EHR system. That makes it easier...
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Operations, Product
Dragon Medical One works, and it is a great product. I like that it is easy to train physicians. The...
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Relationship
Dragon Medical One is hosted, but it is a good product, and we hardly ever have issues with it. The...
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Value
Dragon Medical One is a very effective voice-to-text application that does not break the bank. We...
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Loyalty, Relationship, Product
We don't have much communication with Nuance. The app has just been running fine for years. The...
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Product, Value
Nuance’s upgrades have been very good. We used to have to upgrade each computer, so when the vendor...
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Operations
Nuance’s initial training was good because it taught me how to use the product. They taught me how...
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Relationship
Nuance’s support team is good, but sometimes it takes a couple of back-and-forth emails to get the...
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Loyalty
I like the program, and all the providers like it too. I never get a ticket from a provider saying...
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Product, Value
Thanks to Dragon Medical One, we have providers who can see more patients during the day because...
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Operations
Nuance provides a lot of trainings that providers can attend, and that is nice. Having a lot of...
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Culture, Relationship
I have a pretty good working relationship with Nuance's people at numerous levels. I can contact...
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Relationship, Operations, Product
We have been trying to do an upgrade for several months, and we are rolling that upgrade out with a...
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Operations
Nuance does monthly trainings that have gotten better. A few months ago, I would have given the...
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Product
The system works. The issues are on our end and not Nuance's end. I have recommended the system to others....
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Product
The system basically takes free speech and puts it in text form. That functionality isn't available...
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Value
Other than our fees, the vendor doesn't charge us extra for anything. We get reports and numerical...
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Operations, Product
Users have not reported any serious issues with Dragon Medical One. I have only been using it for a...
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Value
We bought some of the expensive microphones for the product, and they don't seem to connect to our...
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Product
Dragon Medical One has been around forever, and it works well. Everybody knows Dragon Medical One....
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Relationship, Product
Dragon Medical One really hasn't changed much over the years from the providers' perspective. Nuance...
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Product
Using Dragon Medical One has been good. The providers who use it really like it. Our other providers...
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Product
We have gotten the Dragon Medical One microphones for some providers who use Dragon Medical One a...
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Relationship
We have only talked to a few people from Nuance. They do pretty well at trying to help us solve our...
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Product
Dragon Medical One has helped quite a few of our providers, especially providers who can't type very...
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Product
Dragon Medical One has different logins that we can do for different things, and that is helpful,...
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Operations
Dragon Medical One has short videos that they provide trainees, and anyone who has a license can...
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Product
I go back quite a long way with Nuance. We had Dragon Medical Network Edition beforehand, and then...
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Relationship
I'm working on getting all of our workstations moved to the latest version. We are trying to find...
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Operations, Product
The links to education that are within the application are nice, and there is online education that...
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Relationship
Nuance is very innovative. They are constantly rolling out updates, and they are actually bringing...
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Relationship
Nuance is kind of my benchmark. They are very proactive about things. They are constantly engaged...
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Culture, Product, Value
Dragon Medical One works as advertised. It doesn’t replace transcription. In some ways, it is better...
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Product
Because of the complex integration of Dragon Medical One with our EHR and another solution, we do...
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Loyalty, Product
We are getting close to the ideal solution with DAX Copilot. It would be interesting if Nuance...
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Product
I used to use smart phrases to fill out my reports, but I realized a couple of years down the road...
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Value
Dragon Medical One sets the table for us to use generative AI in the near future. The product is...
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Relationship
We have a great relationship with Nuance’s customer success managers, but one of the higher-ups has...
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Relationship
My favorite thing about Nuance is their support; they have the best customer service. We can call...
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Loyalty, Product
Our facility experiences a lot of failures on different ends because of our location and size; a lot...
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Relationship
I have regular calls with our Nuance client services manager; they are wonderful. They give me stats...
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Product
Everything is going well with Dragon Medical One. Our providers use it well, and most of them use it...
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Relationship
Nuance does a really good job of looking at our volume and adjusting the price of the solution based...
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Operations
We had to train some of our providers on Dragon Medical One, and the vendor provided a lot of...
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Operations, Product
Our providers like that they don't have to train people on Dragon Medical One because the solution...
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Product
In the years that we have been on Dragon Medical One, the system hasn't had any downtime or outages....
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Product, Value
Dragon Medical One is efficient for our providers. The system's recognition abilities are second to...
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Value
We have saved a lot of money since we have gone live with Dragon Medical One. We have also seen a...
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Relationship
We have regular calls with Nuance, so we are constantly in communication with our vendor contacts....
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Loyalty, Relationship
All my providers use Dragon Medical One because of the ease of use of the solution. I also...
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Relationship
Service is hard. When there is an issue and we call Nuance, we rarely get someone at that time to...
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Culture
The licenses that we buy are our licenses to use or not use. It does not matter whether the license...
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Culture, Value
Something that is a bit of an issue is that we have to pay for two licenses if we have a user who...
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Relationship
Nuance has the best interests of our organization in mind as far as interoperability is concerned....
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Relationship
I never need support from Nuance. Dragon Medical One is one of the products that is so seamless that...
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Operations, Value
Dragon Medical One is pretty pricey, but Nuance is absolutely delivering what they propose. Before I...
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Product
Though the system does seem to do the job that is needed, small issues, like words not coming...
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Value
Dragon Medical One’s trainings are self-published. Otherwise, we have to pay for package.
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Relationship, Product
Dragon Medical One currently does not meet all our needs, but for the most part, it works. Nuance...
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Relationship
I deal directly with Nuance’s support team; they are pretty responsive. I feel like I'm getting an...
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Product
Our providers have been very happy with Dragon Medical One lately. I don't have a complaint about...
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Operations, Product
Dragon Medical One picks up all different types of accents very well right out of the gate. We had...
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Product
I like Dragon Medical One’s ease of use. Compared to everything else that we use, Dragon Medical One...
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Loyalty, Relationship
Dragon Medical One is going to be a huge part of our organization for the indefinite future. Nuance...
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Relationship
Dragon Medical One is working really well. We have a very active management contact who really keeps...
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Loyalty
One thing we are looking forward to is a whole new effort within Dragon Medical One to work within...
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Relationship, Product, Value
Bugs and issues have been dealt with accordingly. We have no current complaints. We are satisfied.
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Loyalty, Relationship
We very rarely have any functionality issues with this product. Our doctors appreciate how it helps...
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Product
The vendor could integrate more AI into the product. Some folks are concerned that the product times...
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Loyalty, Relationship
I have had a hard time getting the technical support needed for Dragon Medical One. Hopefully, that...
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Product, Value
One doctor was initially excited to use Dragon Medical One to help with their dictation. However,...
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Relationship
Dragon Medical One has expanded over the years, and that has been really awesome. The system has a...
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Relationship
A lot of times, Nuance sends a message when they have an issue, and I greatly appreciate that...
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Operations
Nuance just implemented a feature where users can tell the solution that they want training on a...
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Operations
Nuance has tutorials, and they are good. But I sometimes need a bit more. I would like specific...
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Relationship
We have trouble working from text to speech and speech to text. We have discussed this with Nuance...
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Product
When Dragon Medical One works, it is great, but it doesn’t always work, and that is not great....
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Product
Dragon Medical One is our workhorse. It works reasonably well, and I think it is better than Siri...
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Product
To use the system's mobile application, users have to have certain software installed on their...
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Relationship
The customer service team is very helpful and quick to respond. One of our higher-ups reaches out...
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Operations, Product
Implementing Dragon Medical One was fairly straightforward. Our providers were pretty happy with...
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Product, Value
Looking for outside information is really cumbersome in Dragon Medical One. There are multiple steps...
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Product, Value
Dragon Medical One is a very useful product that helps many of our physicians get their work done in...
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Culture, Value
Compared to other healthcare technology companies, Nuance has been a breath of fresh air. They have...
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Product, Value
The thing about Dragon Medical One that has made the biggest difference is that doctors can finish a...
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Product, Value
I like that Dragon Medical One's voice recognition has improved significantly over the years. I have...
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Relationship
Nuance as a whole has an extremely long wait time for their phone calls. It doesn't matter which...
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Culture, Value
Nuance is in the middle of the pack when it comes to charging us for everything with the system....
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Relationship
Nuance has been really on top of things as we have switched to another vendor's system. However,...
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Operations
I love Nuance. They have been amazing every time I have worked with them. Our implementation was...
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Operations, Product
I had a provider start a few months ago who had never used Dragon Medical One and was able to pick...
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Relationship
I have just started getting involved with Dragon Medical One and the processes at my work in the...
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Loyalty
There is a lot of new technology coming out, so our organization wants us to compare a few products...
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Operations, Product
There needs to be a better point cadence so that the organizations that are using Dragon Medical One...
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Loyalty
Dragon Medical One isn’t as intuitive as Nuance thinks. There needs to be some evolution in the...
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Relationship, Product
There has been a lack of attention to Dragon Medical One because Nuance is focusing on new...
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Relationship
Nuance works well with us when we are having issues.
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Relationship, Product
We are extremely satisfied with Nuance. I could count on one hand the times Dragon Medical One has...
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Culture, Relationship
I like Nuance’s customer service. My representative is really good. I can email that person, and...
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Relationship
We had some physicians whose problems we couldn't solve for a while, but Nuance was very attentive...
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Operations, Product
The last time we did an upgrade for the current version of the system, we contracted the vendor's...
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Product
Some of the product's reporting options could be better than they are. The system isn't as...
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Loyalty
The driving factor for us in selecting Nuance's system was that Nuance was well-known across the...
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Loyalty
We looked at the vendor's medical assistant option at one point. That option basically prompted...
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Relationship, Product
Nuance has reduced our incomplete reports because once Nuance does something, it is done. They look...
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Culture, Operations, Product
Nuance delivers what they promise. Their product is a high-quality product, and my medical staff...
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Product
We are primarily using Dragon Medical One as a dictation and voice recognition service. It is...
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Product
We are more on our own with Nuance for upgrades. We pick our date and time and have to make changes...
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Loyalty, Relationship
We have recurring meetings with Nuance. They are telling me new stuff all the time. In terms of...
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Relationship
It is too hard to get ahold of anybody at Nuance if I need to reach any technical support people...
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Product
We love Dragon Medical One. The integration works well with it. The product is easy to use,...
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Relationship
Nuance does well with their communication. They are responsive and proactive. They let us know when...
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Value
Nuance offers everything that would meet our needs. However, adding on all the functionality...
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Relationship
Nuance’s software is top tier in terms of dictation. Nuance is very responsive when we have any...
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Relationship, Operations, Product
We are very happy with Dragon Medical One. I don't get calls or complaints from the providers about...
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Product, Value
The strength of Dragon Medical One is its ease of use. It is integrated into our EHR, so it comes up...
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Loyalty, Product
The overall satisfaction rate of the providers with Dragon Medical One is very high. One of the...
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Product
I like that Dragon Medical One fulfills its purpose and does what Nuance says it does.
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Product
I would maybe like to see Nuance use AI. One of their competitors has AI that kind of differentiates...
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Product, Value
We haven't had any issues. Getting the system up and going was easy. We just had our IT people...
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Relationship
We enjoy Dragon Medical One. It is much better than the older version of the system. When we...
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Operations
We basically implemented the system ourselves. We downloaded and uploaded its software, and the...
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Operations
Nuance sent us some training materials that we use for our training purposes. That way, when we hire...
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Product
We don't get a lot of complaints about the system, and our doctors are quick to complain about...
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Product, Value
I would tell my friends or peers that if their needs are the same as ours, I would recommend Dragon...
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Relationship
I usually don't need any support with Dragon Medical One, but if I put out an email, I get an answer...
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Product
I have used Dragon Medical One (DMO) for several years, and I am always asked whether I own stock in...
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Operations
When we last upgraded Dragon Medical One, there was a notification from Nuance. They worked with us....
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Relationship
Nuance has great support, so when we ask questions, they are available to answer those questions....
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Product
Improvements to the product’s automatic text functionality would be nice. It is still a little...
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Product
The product’s biggest strength is that we have different ways that we can use it. Nuance has...
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Relationship
Nuance is pretty proactive. They run proactive reporting and send that to us, and they fix problems...
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Value
For what Dragon Medical One does, it is very expensive. Also, Nuance has a couple of very innovative...
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Relationship
We haven’t ever had trouble with Nuance with regard to timelines or customer service. Those things...
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Relationship
Nuance’s customer service is always good. The vendor is always willing to work with us. Whenever we...
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Operations
Everything and anything with training is always available to us from Nuance. We have had a couple of...
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Product
Dragon Medical One provides a seamless voice transcription service that we have embedded into our...
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Product, Value
We implemented Dragon Medical One at the request of one of our provider offices, and since then, we...
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Product
Things have gone well with Dragon Medical One. It is very easy and user friendly. The doctors and...
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Operations, Product
The only thing that we would improve with Dragon Medical One is that sometimes doctors have a hard...
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Product
Compared to our previous solution, Dragon Medical One is a lot faster and seems to get the language...
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Relationship
We talk to one representative from Nuance quite often. They are great about calling us and sending...
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Product, Value
Dragon Medical One is great. Some of our providers aren't very good typists, so they don't like to...
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Product
We are on a cloud service, so the product has very minimal downtime. However, there are some...
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Operations
The vendor could be more proactive about setting up training and sending out notifications about...
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Loyalty
We worked with several vendors before we picked Nuance. We went with them because the product was...
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Relationship, Operations
Nuance sends out reminders for free refresher training. If upgrades are coming or if any service is...
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Product, Value
We often spend up to 15–20 minutes documenting each patient we see, and that can easily add up to...
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Relationship
We have a pretty easy working relationship with Nuance. We can reach out and chat if there are...
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Product
Dragon Medical One is incredibly easy to use with Nuance’s PowerMic mobile app on our phone, but if...
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Product
With Dragon Medical One, when we open the app to sync it to a phone, we will get a notification that...
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Product
The system and its applications aren't as easy to use as our other solutions are. I am not ecstatic...
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Relationship
The person we work with from Nuance is really good, but that is the individual. It isn't Nuance.
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Product
The system can learn end users' speech patterns quickly.
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Relationship
The run-of-the-mill Nuance employee cannot get new things done. We inevitably end up escalating...
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Product
I have a pet peeve about Dragon Medical One. If someone is dictating a certain word that is not in...
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Product
Dragon Medical One is really easy to turn on. We push the button and start talking. And Dragon...
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Product
There are just a few things Dragon Medical One does not do, or does not do in a logical format, that...
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Product
It is not easy to correct Dragon Medical One, and it is not easy to add things to our dictionary so...
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Operations
I don't know that Nuance has continued to train our trainers after the initial go-live. And the few...
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Operations, Product
If what someone wants is a voice-to-text product for a secure EMR, Dragon Medical One is a good...
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Relationship, Product
We don’t get calls about Dragon Medical One from the providers. No calls means no issues. No...
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Product
Dragon Medical One is pretty basic, like most other applications. The system has a simple download...
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Product
We would like the system's microphones to look a lot nicer. The micro[hones have the same design,...
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Product
Dragon Medical One works very well with our EMR. I really like the integration with our EMR. We...
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Value
With the unlimited license, I’m highly satisfied with receiving our money’s worth out of Dragon...
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Loyalty, Operations
I really like the vendor's new webinar series. The webinars are 15-minute training sessions in the...
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Relationship, Operations
Someone from Nuance reaches out to me all the time and updates me when things are coming up or if...
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Relationship
Nuance is very proactive in getting information out and listening. They were making some changes,...
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Relationship
Our leadership is not really happy with the vendor right now, and we think one reason is the cost....
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Product
There was a time when Nuance would put out a new product, and it was pretty solid. Now, we hold our...
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Relationship
I have access to Nuance’s account executives, so I can reach out to Nuance anytime. If we have...
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Loyalty, Relationship, Product
For the most part, Nuance is always trying to improve their products. Nuance is coming out with some...
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Operations, Product
Dragon Medical One is straightforward out of the box, and the product is pretty easy to give to a...
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Value
We receive our money’s worth with Nuance, but sometimes they nickel-and-dime us with things like...
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Loyalty, Product
I can't think of anything I would change in Dragon Medical One. Obviously, things depend on the...
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Relationship
From a customer service standpoint, the vendor is usually pretty prompt, but they definitely send us...
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Loyalty
We have some similar products to Dragon Medical One that we use, but for the long term, we are...
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Culture
Nuance’s contracting practices have not been transparent in the past. We really felt like we were...
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Product
Nuance hasn't necessarily delivered new technology, but the product is staying relevant with...
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Product
Upgrades from Nuance work the first time. Compared to other healthcare software in general, Dragon...
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Operations
For training, Nuance sent over a list of quick one-to-two-minute videos. Those are great. Our...
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Operations, Product
Dragon Medical One is very easy for our providers to adopt. It is easy to use out of the box. When...
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Product
A lot of the issues we experience have to do with the integrations with some of our other software....
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Relationship
Our client success manager keeps up with us on a regular basis to make sure that everything is...
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Relationship, Value
While Dragon Medical One is not free, it is nice to know that Nuance is willing to work with us....
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Operations, Product
One of Dragon Medical One’s biggest strengths is its ease of use. It is so simple. Because it is...
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Culture, Relationship
Nuance keeps coming out with little things that we haven't even gotten to the point of using. They...
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Operations
Dragon Medical One is easy to teach end users. There is very little training. As soon as it is set...
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Product
I like Nuance’s app and that we can use the dictation microphone or the app to dictate. That makes...
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Relationship
No one is perfect, so sometimes there is a delay in the responses from Nuance’s support team to...
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Loyalty
We went to Dragon Medical One because we were happy with Nuance, and we didn't see any need to...
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Product
The product has been great for many years. During this past year, we struggled with upgrades in...
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Operations
Dragon Medical One is a great product. It is needed and good for what it accomplishes. Our providers...
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Relationship
Sometimes it is difficult to figure out when there is a problem, identify the problem, and get it...
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Value
Dragon Medical One is really expensive. I haven't compared it with other products doing the same...
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Operations
The implementation with Nuance went pretty well. We had a lot of opportunities to collaborate with...
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Relationship, Operations
Nuance has probably not reached out in the last year from a training check-in perspective, but I do...
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Product
We run into a lot of problems with the Dragon Medical One microphones and the connectivity. Also,...
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Culture, Relationship
My communication is often with somebody who acts as a sales representative. They are very...
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Operations, Value
I am not sure the price tag of the product truly matches the number of users we have. If more people...
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Product
When the product works, it works very well for the people who use it well. There are just barriers...
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Product
The things we like about Dragon Medical One are the ease of usability, the ease of signing up...
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Operations, Product
Providers that haven’t used Dragon Medical One for a while are used to having to train the platform,...
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Relationship, Product
Probably the biggest setback with Dragon Medical One is when we have providers with issues, and...
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Relationship, Operations
We always get emails from Nuance’s support staff letting us know when the next version will be...
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Operations
Nuance is always available and around. The vendor does a great job with training.
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Product
We like Dragon Medical One a lot. We are highly satisfied and very happy with it. We roll Dragon...
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Operations
Dragon Medical One is great. The product is extremely simple. It is a plug-and-play tool. There is...
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Relationship
Nuance is easy to get ahold of. If our salesperson doesn't have answers, they are really nice about...
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Product, Value
The outcomes from Dragon Medical One are perfect for our group. We can easily see the results and...
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Loyalty
I only see my satisfaction staying positive. I never hear anything negative about Dragon Medical One...
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Culture
Nuance is very competitive in their pricing. The vendor is very eager to ensure that we are happy...
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Relationship
The correspondence we have had with Nuance has been helpful and satisfactory. The person we have...
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Culture
There was a point in time when we had to buy an additional license from Nuance because we didn't...
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Product, Value
We do not get a lot of negative feedback from our physicians and mid-level providers about the use...
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Value
Our physicians would not know what to do without Dragon Medical One, so it is definitely worth the...
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Relationship
Dragon Medical One can be a little difficult for providers, and I don't like Nuance’s phone support...
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Product
Nuance has been promising a management console for a while now, but the console hasn’t come out yet.
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Relationship
Nuance’s customer support team reaches out to us before we ever have to reach out to them. So when...
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Culture, Relationship
Our account representative contacts me regularly to ask how things are going and what they can do...
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Relationship, Product
Dragon Medical One is as good as it gets. This has been the most fire-and-forget technology we have...
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Culture, Loyalty
What Nuance says Dragon Medical One can do, they meet 100%. But we saw demos on Dragon Ambient...
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Culture, Value
We were forced into using Dragon Medical One, but Nuance has been spot-on with their involvement in...
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Relationship, Operations, Product
We haven't had a single hiccup with upgrades. We are informed prior to any upgrades. We get email...
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Operations
We had another vendor do the training for Dragon Medical One, and they did a train-the-trainer...
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Operations
The Dragon Medical One training is pretty straightforward. We can tap into the vendor's services,...
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Product
Dragon Medical One has had a couple of glitches lately where it has gone offline globally or nationally....
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Relationship
When we actually have to call the support team with questions, the response can be a little delayed....
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Culture, Relationship
The executives show up at the end of the quarter and ask whether there is something that they can do...
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Product
Dragon Medical One is fairly static. It has probably topped out in terms of what it can do.
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Loyalty, Relationship
Nuance is motivated by the competition that they are getting from Epic's new product. I think they...
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Product
Dragon Medical One gives providers a level of efficiency that they really seem to enjoy and take...
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Value
We were able to lower our transcription costs drastically. That rarely happens, and it was because...
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Product
If the doctors are without Dragon Medical One for even one minute, they lose their minds. The...
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Relationship, Operations
It is baffling that there aren't more videos about how Dragon Medical One is used with our EMR....
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Operations, Product
Dragon Medical One is wonderful. It has been very easy to use, manage, and upgrade. Changing up to...
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Product, Value
Going to the vendor's cloud version has made a huge difference for our accent-oriented physicians...
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Product, Value
Provider satisfaction is a lot higher with Dragon Medical One than with other solutions. Our...
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Relationship
We have great support from Nuance, and they are responsive when we come to them.
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Product
If an organization has a cloud-based EMR, I recommend Dragon Medical One first.
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Value
Dragon Medical One is more expensive than similar solutions, but I think our senior team has come to...
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Operations
The implementation of Dragon Medical One was good. Nuance worked very closely with us. They did a...
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Product
Dragon Medical One has been one of the easiest products to support from a technical perspective. It...
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Relationship
We have regularly scheduled meetings with Nuance. I maintain contact with a person at Nuance that I...
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Product, Value
I like Dragon Medical One’s ease of use. The product is low maintenance and works well.
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Relationship
We have regularly scheduled calls with a customer success executive, and we go over our statistical...
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Culture, Value
The product's cost is somewhat prohibitive, but that is the only thing we would tell the vendor as a...
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Relationship, Product
The product has voice recognition capabilities that are of higher quality than the capabilities of...
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Relationship
The vendor is good at sending out alerts about maintenance and what is going on. Their support has...
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Relationship
We know what Nuance is capable of, and they do exactly what we expect of them. We use their product,...
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Operations, Product
I would recommend the product. There is a learning curve, but the product is good. In terms of...
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Operations
The initial training was good, but after the vendor turned us loose, they didn’t give us any ongoing...
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Culture
The vendor stays within the contract. If things are outside of the contract, then they charge for...
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Value
Dragon Medical One works fine, so customers get their money’s worth.
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Relationship
We have had some struggles with Nuance. We don't know whether our issues are a result of the way our...
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Loyalty, Relationship
Nuance is a good company to work with, but they are a large company, so we sometimes feel like we...
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Culture, Relationship
Nuance delivers effective functionality, but they aren't always timely. They sell a good product,...
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Relationship
We have been collaborating with Nuance. We have deployed a lot of surrounding tools. We are...
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Product
The biggest issue we have is that some stubborn providers are not using the Nuance products fully.
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Product, Value
We have quite a few providers that are challenged with typing, and Dragon Medical One really assists...
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Relationship
Nuance is very responsive. I like the online chat feature. I am not a person that sits on a phone...
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Relationship
Nuance could improve on the customer support level. Most of their support is overseas, and I...
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Product
I like the product’s functionality for voice recognition; in general, that product's dictionaries...
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Relationship
We had some recent hiccups with the Dragon Medical One service. We made multiple requests about an...
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Relationship
Nuance has been really responsive to our emails. If we have any issues or questions about contracts...
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Loyalty, Product
We use Dragon Medical One to make our physicians' lives as easy as possible. Some of our physicians...
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Product
I have been able to access everything I have needed in the system without any issues, like...
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