Dragon Medical One Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
Nuance is always showing us their new, flashy stuff. They are really cutting-edge. The vendor is...
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Product
With interoperability, Nuance doesn’t offer much in the way of us doing anything with the system....
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Culture, Value
The product is expensive. We have a master agreement with the vendor that covers everything. We pay...
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Relationship
Nuance has assigned us an executive who I now have access to, and we communicate with that person....
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Relationship
Nuance is like one of our other vendors. They give us some resources, but they don't have anybody...
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Product
Dragon Medical One does what Nuance says it will do. It recognizes speech and creates the dictation...
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Relationship
Nuance is responsive to questions. We have a set, regular meeting to talk about usage and any...
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Product
Nuance has a mobile mic application that goes on the phones, but it would be nice to see updates to...
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Product
Nuance is in competition with our ambient listening vendor, so it would be nice to see some...
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Loyalty, Product
The biggest thing is the more they integrate things with AI, the more Dragon Medical One can...
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Loyalty, Relationship
The representative I have from the vendor is pretty good. They keep in contact with me regularly....
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Loyalty, Operations
Dragon Medical One always works. The biggest thing that I really like about the product is, besides...
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Operations, Product
It is a streamlined process to implement Dragon Medical One, and that is great. It makes things...
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Operations
We receive almost instantaneous help with training. We have had really good training with Nuance....
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Value
Any features that we add, like if we can use our phones for voiceover stuff, we have to pay for that...
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Operations
The vendor's implementations are probably better today, but there was a time when Nuance didn't...
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Product
The only way we can use the system with our EMR is through a plugin. That plugin is fantastic and...
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Product
The majority of our physicians aren't using the system's menu functions. The system has a...
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Culture, Operations
I hate that the vendor's training is offered by third-party vendors and that Nuance still wants to...
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Operations
Nuance's training itself isn't that great. If I could create a training system, it would look much...
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Relationship
The person we work with from Nuance has been really excellent with all of the service we have...
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Loyalty, Product
Dragon Medical One is better than our previous product mostly when it comes to the reliability of...
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Loyalty, Product
I think we are going to keep Dragon Medical One. The only thing that would maybe change that is it...
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Product
Dragon Medical One does its job pretty well. The providers seem to be moderately happy with it. They...
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Product
There are some quirks with Dragon Medical One that it would be nice if Nuance could fix, like weird...
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Relationship
Dragon Medical One is really good. I couldn’t be more satisfied with it. There is very little...
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Culture, Value
My only issue with Nuance is the way they structure their cost on things. Nuance charges à la carte....
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Relationship, Product
I would like Nuance to keep their Microsoft backbone in mind when they are adding new clients and...
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Relationship
Nuance's people are very good. A lot of the time, I can just take the shortcut route and reach out...
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Operations, Product
We are really happy with Dragon Medical One. It is simple and easy to use. Even some of our...
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Loyalty, Product
I expected Dragon Medical One to be more robust during the CrowdStrike event. Nuance and Microsoft...
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Product
We have providers come in from all across the country as they are temporary. A lot of them have...
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Product
We have used Dragon Medical One for several years and have not had any issues.
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Relationship
The person we work with at Nuance is amazing.
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Relationship
The customer experience manager was very resourceful and supportive. The techs were all very timely...
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Loyalty, Operations
During our EHR implementation, our senior leadership decided to end the dictation and transcription...
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Culture, Operations
Nuance markets Dragon Medical One as having the ability to do all these things, but the marketing...
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Product
What I have heard from providers who use Dragon Medical One is once it does learn a provider's...
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Product
With Dragon Medical One, some of the efficiencies get lost in a certain specialty's world because...
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Relationship
Nuance could probably improve on finding a better balance of support in the data realm so they can...
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Operations
We don't use Dragon Medical One to the extent we could; I actually think their training is quite...
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Relationship
Maybe since their acquisition, Nuance has had a bit of turnover in terms of our assigned resources....
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Product
A strength of Dragon Medical One is the ability to document efficiently for providers who want to...
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Loyalty
We look forward to implementing DAX Copilot next year.
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Relationship
Nuance is totally different than another vendor we work with. Nuance knows us, knows the customer,...
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Operations
We are very happy with Dragon Medical One. Nuance has their act together. The training is for my...
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Culture
The sales team is really the only thing I have had to contact Nuance on. My account manager is...
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Product, Value
We have enjoyed using Dragon Medical One. Everything works really well. Our providers really like...
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Operations, Product
The program is great the way it is. There are just new things with AI, and I am not sure whether...
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Loyalty, Product
Overall, Dragon Medical One meets the needs of the providers in our facility. Right now, our only...
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Relationship
My client success manager from Nuance is very quick to reply to me and give feedback. Without them,...
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Product
Dragon Medical One's embedded speech kit and mobile app are blessings for rural hospitals.
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Relationship, Product
I think that another vendor’s product was a better product than Dragon Medical One because it was...
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Relationship
I have always gotten fast support from Nuance, but I'm getting some really good personalized support...
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Operations, Product
Dragon Medical One is pretty good. It has a fast learning time. Younger users can pick it up a lot...
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Product
We would like an easier way for end users to be able to connect their Nuance PowerMic mobile...
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Culture, Value
Microsoft gives a site license for everybody to get a license for Dragon Medical One, but not...
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Relationship, Operations
We recently had to updated several users. I had to call the support team for help. I found that...
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Relationship
I am very happy with the service we receive when we have a problem; it is quick, and the problem is...
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Loyalty
I have heard some really good things about Dragon Medical One's competitor. If we were buying a...
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Relationship
When I brought an issue to the vendor, they told me that they would fix it, but then they didn't fix...
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Product
In terms of picking up a dictaphone and dictating into our EHR, Nuance's system is fine. There are...
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Loyalty, Product
Dragon Medical One is on the leading edge with implementing this AI technology because that...
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Relationship, Product
There have been some issues along the way; we had the CrowdStrike issue, so that impacted Nuance,...
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Relationship
Nuance definitely does a really great job as far as support goes. We have our own account executive...
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Culture, Value
Nuance not charging for everything depends: they don't do that anymore. I think they understand the...
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Loyalty
We went through a merger, so to consolidate cost and support, we moved to Nuance. We have been...
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Operations, Product
It has been a long time since we have done an upgrade for the system significant enough that...
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Product
Our providers prefer using Dragon Medical One to typing. Our providers ask for the system, and they...
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Product
We have had some ongoing challenges in our Citrix and VDI environments that have impacted our...
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Relationship
Nuance has been frustrating in a lot of ways. I can’t seem to get simple answers to various...
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Relationship
Nuance is a massive company owned by one of the most valuable companies in the world. They can...
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Relationship
Nuance is doing well. There are options for us to expand to other technologies, and the vendor has...
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Culture, Relationship
We have an account representative from Nuance. That person has regular calls with us and makes sure...
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Relationship
We are having challenges with Dragon Medical One's technical support. Issues are often left to the...
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Relationship, Product
Dragon Medical One has been great in terms of vendor support and user experience. Dragon Medical One...
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Relationship, Operations
Nuance's training was very good. Their back-up support has also been very good. There is always a...
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Product
Dragon Medical One needs to have some sort of predictive AI so that it can know when I am dictating...
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Loyalty, Product, Value
I don't think there is a better product than Dragon Medical One out there that can also integrate...
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Relationship
We can't get ahold of anybody anywhere at Microsoft, regardless of what level we want to get to. The...
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Operations, Product
Microsoft continues to make Dragon Medical One into a more mature application. There is a very...
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Culture
For Dragon Medical One, we have not had a whole lot of asks for the vendor, other than licensing....
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Product, Value
We continue to expand upon Dragon Medical One as we bring in new providers. It seems like most of...
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Loyalty
We are struggling a little with our software and our equipment. We have been running an older...
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Relationship
Microsoft acquired Nuance, and I didn't really notice a change.
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Product
The issues that our users tend to have are network and connectivity issues. We have changed a lot of...
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Relationship, Product
Overall, the system has been great for us. We are currently experiencing an issue with a seasoned...
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Operations, Product
We have had issues with Epic's upgrades affecting Dragon Medical One's functionality in the Epic...
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Product
Dragon Medical One has been a very useful tool and has always been greatly appreciated by the...
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Relationship
We love working with a certain person. They have been so helpful with optimization and enhancing our...
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Product
I have no issues with the product. Improvements over time have made dictating a lot easier and more...
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Loyalty, Value
Dragon Medical One used to be the premier product in the market. Prices have only gone up, and the...
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Operations, Product, Value
The providers love Dragon Medical One. It makes life much easier. Some of them use the templates....
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Operations
I have been doing Nuance’s 15-minute training sessions that they have done for several months. These...
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Relationship
I like having an account representative who reaches out regularly to check in and pass on new...
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Relationship, Operations
Nuance has always been great to work with. We have been working with Nuance for a long time. Every...
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Culture, Product
We are 100% satisfied with Dragon Medical One. It seems to do everything the vendor promised it...
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Operations
Working with the project manager was very helpful and easy to get ahold of when questions came up.
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Product, Value
Our physicians use this product every day. It saves them a lot of time during their clinic work.
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Relationship, Product
I am very happy with the product and support that we have
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Operations, Product
Dragon Medical One is easy to use. I have never had any complaints from my providers, and that is a...
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Operations
I get weekly updates from Nuance, like little snippets of videos for education or training. That is...
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Loyalty
We are actively trying to get to a point where we can upgrade our current version of the system to...
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Operations
Our initial training from Nuance was well done, and the quality of that training was quite good. The...
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Operations, Product
There were some providers who would love for our EMR to launch Dragon Medical One as soon as they...
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Product
The biggest feedback that we have gotten about the system is that when providers initially use it,...
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Product
Nuance has come really far with the system, and we are very proud of them for that. We still get...
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Operations
Nuance offers ongoing training, but that training isn't what we want. It doesn't include anything...
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Relationship
When we were working on speech commands and some other things in the system a couple of years ago,...
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Value
I was a little put off by the additional charges to use the system with another voice assistance...
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Operations
Our implementation of the solution was a disaster. I have had nightmare meetings trying to get the...
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Product
We have actually plateaued with Dragon Medical One. We have a number of providers who are using the...
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Product
I am overall satisfied with the product. It would be nice if we could hide or customize license...
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Culture, Value
The main problem I have is the contract dates and being able to get out of the contracts for the...
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Operations
We loved working with our onboarding team and participating in the subsequent follow-up discussions.
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Relationship
For the system, we have had great customer service. My representative is always checking in with me.
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Relationship, Product
The product is excellent and user friendly, and we get great support when we need it.
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Product, Value
Our providers utilize Dragon Medical One daily and have no complaints. The system makes their...
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Product
Dragon Medical One is a great product.
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Relationship, Product
Dragon Medical One works well for us, but we do have issues here and there. Sometimes there is an...
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Relationship
Nuance’s support is a little difficult. I think their support team is overseas in India or...
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Value
Nuance lags a little on upgrades, and that is kind of difficult. I don't ever see anything that...
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Relationship, Operations
Nuance could improve by being more hands on and by providing somebody to reach out to set up the...
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Loyalty, Product
Dragon Medical One is working well for us and all the providers. The providers would be lost without...
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Operations, Product
The product requires high technical skill to implement. Nowadays, we have EMR systems on different...
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Product
From an admin standpoint, as a person who supports our hospital physicians, the integration is very...
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Product
Dragon Medical One is a great product to be used with any application that the system has access to...
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Product
Sometimes we have quite a few physicians who are trying to format their reports in certain ways for...
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Relationship
I like the support from our vendor. It has been excellent from day one, and we have been using their...
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Product
One of our issues with Dragon Medical One has a lot to do with the secure text-messaging system....
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Culture, Value
I'm not sure that there is all that much Nuance could improve on, but pricing obviously comes into...
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Loyalty, Product
We recently ended up changing EHRs. Dragon Medical One was the only consistent thing for our...
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Relationship
Nuance’s support team is excellent. Our customer experience manager is always responsive and...
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Operations
Nuance has a lot of resources for training, and they tell us where users can go and do something....
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Relationship
Nuance has a status board, and we get notifications when they have downtime.
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Relationship
Nuance is great. Verbal dictation for providers is a huge part of their workflow. However, there are...
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Product
Dragon Medical One is such a huge product that our providers have all used some form of verbal...
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Product
With Dragon Medical One, there are little bugs. Users can watch any of their presentations, and the...
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Relationship, Product
There is always room for improvement in these applications, people are always bringing in different...
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Operations, Product
We have been with Nuance for a long time. We have been through the process of building this product,...
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Relationship
We have had a really good relationship with Nuance over the years. We deal with the same people on...
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Loyalty
We have been very successful with Dragon Medical One. The system does not go down. I am very happy...
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Culture
One of the things Nuance offered when we got the license was that they were willing to just license...
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Loyalty, Operations
I didn't see a lot of training, and that is probably because of the way Nuance has Dragon Medical...
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Loyalty, Product
I got a chance to see what Dragon Medical One looks like and how it works, and it is much easier and...
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Relationship
Nuance’s support team is definitely very easy to access. And the representative will reach out on a...
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Relationship
Dragon Medical One is a pretty good product. The nice thing is there is a representative, and they...
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Operations
I didn't see a lot of issues with the implementation of Dragon Medical One. And with every piece of...
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Value
I would definitely recommend Dragon Medical One. It doesn’t matter what we say; it picks it up....
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Relationship
We work with the same two or three people at Nuance. They get things done for us. We are not talking...
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Product
There is really nothing I would recommend changing with Dragon Medical One. Nuance is ahead of...
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Operations
The product's biggest strength has been that hardly any training is needed. It really just works for...
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Product
The accuracy is very good with Dragon Medical One. I have some hard-spoken people, and it is very...
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Loyalty, Product
Dragon Medical One's performance seems to be pretty top-notch. That is why we keep using it. Dragon...
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Loyalty, Product
Dragon Medical One isn't new technology for us. I am not dissatisfied because the system is...
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Product
The weird thing about Dragon Medical One is that it installs to individual user profiles. That is...
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Product
A minor issue that we ran into was that we couldn't split our billings from different departments....
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Loyalty, Product
We are trying to get to the next upgrade so we can roll out some of Nuance's other features in...
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Relationship
I don't think I have dealt with any executive within Nuance very much. I haven't really gone higher...
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Loyalty, Relationship
There is a different culture going on now that Nuance is a Microsoft company. I'm not sure what...
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Product, Value
Dragon Medical One is very user friendly, and it makes our jobs as providers much more efficient. I...
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Product
From an administrative standpoint, Nuance's administrative tool for approving licenses and moving...
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Relationship
Nuance has very good customer service. Their people are very responsive and very friendly. Our...
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Culture, Relationship, Operations
For Dragon Medical One, I'm a little mixed on whether I would purchase it again. I do think it is...
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Relationship, Operations
With upgrades, I don't know what to expect from such a big company. Nuance doesn't have a very...
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Product
After we did our most recent upgrade with Dragon Medical One, the quality of the accuracy of...
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Loyalty, Product
There haven't been a lot of features added with Dragon Medical One. There was the UI change, but I...
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Relationship
Nuance's product works without a hitch. The way it learns as we speak is incredible and so helpful....
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Operations, Product
I love that Dragon Medical One has the ability to do step-by-step programming where we can integrate...
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Relationship
We are very happy with the executive and technical support.
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Relationship
Nuance is always willing to help and touch base with the customer.
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Operations, Product
Dragon Medical One is super easy to use. If I did documentation, I would love this software. The...
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Operations
The Nuance University training is good and thorough. It has examples of how we can use tools in...
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Operations
The only critique I have is for communication about Nuance University access. Our pilot providers...
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Product
I would buy the solution again, but I don’t have buying power. I like using Dragon Medical One in...
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Operations
Our representatives are always responsive and helpful when questions arise. Throughout our go-live,...
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Operations, Product
The integration with Epic is super easy, and Nuance provided comprehensive guides for the build we...
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Operations, Product, Value
We have had a lot of providers learn how to use Dragon Medical One because it saves them a lot of...
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Operations, Product
The system is overwhelming for new users. Nuance has a good program that will allow users to ask for...
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Product
We have had some problems with getting Dragon Medical One to work direct text into web pages....
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Product
I haven't had to put in as many tickets lately because Nuance's product is good The system is pretty...
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Relationship
Nuance is really good at sending us updates when things are going to expire. Nuance does a really...
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Operations
Nuance's training could be a little more visual. They send out a lot of other information, but in...
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Relationship
Nuance is very aware of the changes they make and how those changes are going to affect us. Nuance...
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Value
What we are paying for Dragon Medical One is less than what we were paying for transcription.
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Relationship, Product
We recently had to incorporate new restrictions, and as a result, Dragon Medical One is running...
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Relationship
The customer service team has been quick to respond and resolve things. They have nailed it.
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Product
I love PowerMic Mobile because we can be in the patient's room and not have to have the chart pulled...
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Product
Nuance is great, and I have been very happy with them. Since the new upgrade, Dragon Medical One has...
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Value
We only pay the one annual fee, and we have never been asked for more money other than when we have...
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Relationship, Product
We had an issue where we upgraded one of our other solutions, and Dragon Medical One stopped working...
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Value
My only complaint about Dragon Medical One is that it is very expensive. However, we get what we pay...
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Product
The experience has been very good. Providers have adopted the system and are using it effectively....
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Product
The only thing we would suggest for Nuance is perhaps a better-polished management tool. The Nuance...
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Relationship
More than other vendors I have worked with, Nuance constantly communicates if they have downtime....
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Product, Value
For those looking for standardization and ease of use, specifically to help providers be more...
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Relationship, Value
Nuance has very good support. I really enjoy working with them. I haven't had any bad experiences...
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Operations, Product, Value
If I were talking with a peer or friend who was considering purchasing the product, I would tell...
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Relationship
Sometimes, when I call the vendor with an issue, they try to get me to upgrade to a different...
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Relationship
I like the vendor's service. When I call the vendor, they use my ticket number and connect me with...
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Product
I get mixed reviews from my doctors about Dragon Medical One. Some doctors really like it, but other...
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Culture
We changed our licensing model with Nuance, and that was a good move for us financially. Our...
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Loyalty, Product
Nuance is working on a lot of things in the system, and there is a lot that the vendor still has to...
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Relationship
Nuance has kept their promises, and we have been very, very satisfied with Dragon Medical One. In...
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Operations, Product
I do like that Dragon Medical One is integrated very well into our EHR system. That makes it easier...
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Operations, Product
Dragon Medical One works, and it is a great product. I like that it is easy to train physicians. The...
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Relationship
Dragon Medical One is hosted, but it is a good product, and we hardly ever have issues with it. The...
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Value
Dragon Medical One is a very effective voice-to-text application that does not break the bank. We...
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Loyalty, Relationship, Product
We don't have much communication with Nuance. The app has just been running fine for years. The...
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Product, Value
Nuance’s upgrades have been very good. We used to have to upgrade each computer, so when the vendor...
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Operations
Nuance’s initial training was good because it taught me how to use the product. They taught me how...
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Relationship
Nuance’s support team is good, but sometimes it takes a couple of back-and-forth emails to get the...
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Loyalty
I like the program, and all the providers like it too. I never get a ticket from a provider saying...
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Product, Value
Thanks to Dragon Medical One, we have providers who can see more patients during the day because...
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Operations
Nuance provides a lot of trainings that providers can attend, and that is nice. Having a lot of...
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Culture, Relationship
I have a pretty good working relationship with Nuance's people at numerous levels. I can contact...
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Relationship, Operations, Product
We have been trying to do an upgrade for several months, and we are rolling that upgrade out with a...
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Operations
Nuance does monthly trainings that have gotten better. A few months ago, I would have given the...
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Product
The system works. The issues are on our end and not Nuance's end. I have recommended the system to others....
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Product
The system basically takes free speech and puts it in text form. That functionality isn't available...
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Value
Other than our fees, the vendor doesn't charge us extra for anything. We get reports and numerical...
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Operations, Product
Users have not reported any serious issues with Dragon Medical One. I have only been using it for a...
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Value
We bought some of the expensive microphones for the product, and they don't seem to connect to our...
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Product
Dragon Medical One has been around forever, and it works well. Everybody knows Dragon Medical One....
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Relationship, Product
Dragon Medical One really hasn't changed much over the years from the providers' perspective. Nuance...
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Product
Using Dragon Medical One has been good. The providers who use it really like it. Our other providers...
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Product
We have gotten the Dragon Medical One microphones for some providers who use Dragon Medical One a...
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Relationship
We have only talked to a few people from Nuance. They do pretty well at trying to help us solve our...
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Product
Dragon Medical One has helped quite a few of our providers, especially providers who can't type very...
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Product
Dragon Medical One has different logins that we can do for different things, and that is helpful,...
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Operations
Dragon Medical One has short videos that they provide trainees, and anyone who has a license can...
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Product
I go back quite a long way with Nuance. We had Dragon Medical Network Edition beforehand, and then...
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Relationship
I'm working on getting all of our workstations moved to the latest version. We are trying to find...
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Operations, Product
The links to education that are within the application are nice, and there is online education that...
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Relationship
Nuance is very innovative. They are constantly rolling out updates, and they are actually bringing...
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Relationship
Nuance is kind of my benchmark. They are very proactive about things. They are constantly engaged...
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Culture, Product, Value
Dragon Medical One works as advertised. It doesn’t replace transcription. In some ways, it is better...
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Product
Because of the complex integration of Dragon Medical One with our EHR and another solution, we do...
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Loyalty, Product
We are getting close to the ideal solution with DAX Copilot. It would be interesting if Nuance...
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Product
I used to use smart phrases to fill out my reports, but I realized a couple of years down the road...
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Value
Dragon Medical One sets the table for us to use generative AI in the near future. The product is...
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Relationship
We have a great relationship with Nuance’s customer success managers, but one of the higher-ups has...
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Relationship
My favorite thing about Nuance is their support; they have the best customer service. We can call...
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Loyalty, Product
Our facility experiences a lot of failures on different ends because of our location and size; a lot...
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Relationship
I have regular calls with our Nuance client services manager; they are wonderful. They give me stats...
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Product
Everything is going well with Dragon Medical One. Our providers use it well, and most of them use it...
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Relationship
Nuance does a really good job of looking at our volume and adjusting the price of the solution based...
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Operations
We had to train some of our providers on Dragon Medical One, and the vendor provided a lot of...
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Operations, Product
Our providers like that they don't have to train people on Dragon Medical One because the solution...
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Product
In the years that we have been on Dragon Medical One, the system hasn't had any downtime or outages....
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Product, Value
Dragon Medical One is efficient for our providers. The system's recognition abilities are second to...
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Value
We have saved a lot of money since we have gone live with Dragon Medical One. We have also seen a...
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Relationship
We have regular calls with Nuance, so we are constantly in communication with our vendor contacts....
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Loyalty, Relationship
All my providers use Dragon Medical One because of the ease of use of the solution. I also...
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Relationship
Service is hard. When there is an issue and we call Nuance, we rarely get someone at that time to...
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Culture
The licenses that we buy are our licenses to use or not use. It does not matter whether the license...
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Culture, Value
Something that is a bit of an issue is that we have to pay for two licenses if we have a user who...
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Relationship
Nuance has the best interests of our organization in mind as far as interoperability is concerned....
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Relationship
I never need support from Nuance. Dragon Medical One is one of the products that is so seamless that...
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Operations, Value
Dragon Medical One is pretty pricey, but Nuance is absolutely delivering what they propose. Before I...
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Product
Though the system does seem to do the job that is needed, small issues, like words not coming...
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Value
Dragon Medical One’s trainings are self-published. Otherwise, we have to pay for package.
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Relationship, Product
Dragon Medical One currently does not meet all our needs, but for the most part, it works. Nuance...
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Relationship
I deal directly with Nuance’s support team; they are pretty responsive. I feel like I'm getting an...
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Product
Our providers have been very happy with Dragon Medical One lately. I don't have a complaint about...
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Operations, Product
Dragon Medical One picks up all different types of accents very well right out of the gate. We had...
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Product
I like Dragon Medical One’s ease of use. Compared to everything else that we use, Dragon Medical One...
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Loyalty, Relationship
Dragon Medical One is going to be a huge part of our organization for the indefinite future. Nuance...
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Relationship
Dragon Medical One is working really well. We have a very active management contact who really keeps...
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Loyalty
One thing we are looking forward to is a whole new effort within Dragon Medical One to work within...
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Relationship, Product, Value
Bugs and issues have been dealt with accordingly. We have no current complaints. We are satisfied.
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​
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