Nuance CDI Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Product
Our CDS team would like more ability to highlight in more ways. We can highlight different charts to...
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Relationship
Luckily, when we think of something we need or want, we mention it to Nuance, and if they don't get...
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Culture, Relationship
If our Nuance representative doesn't know the answer, they will get the answer in no time. They are...
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Product
We are happy with the clinical aspect of CDE One. There are a lot of products that have software...
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Loyalty
We recently renewed our contract with Nuance, and we often look at other software vendors just to...
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Operations
Our implementation of CDE One was a while ago, but every update has been very helpful. At the...
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Relationship
There has been less involvement from the vendor's executives, account leads, and other people over time....
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Relationship, Product
AI does not perform well enough to prioritize charts appropriately.
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Product
The system is a good product for core CDI functions, but it lacks the technology to keep up with the...
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Product
One suggestion that I have for Nuance is to add an undo button for the CDE software. With most...
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Relationship, Product
I can tell that Nuance's focus is on continual improvement. Their software is frequently upgraded...
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Relationship, Operations
Nuance has excellent support and ongoing education. All of the vendor's team members are...
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Product
There are only little things I would like to see improved with CDE One. I think it is a very useful,...
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Product
I think Nuance’s analytics are great, but there are simple improvements to user things that can make...
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Product
The AI in CDE One is very helpful. Nuance has what is called a CDS assistant that uses AI to suggest...
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Loyalty, Value
We previously looked at another solution, but we still feel CDE One is more reasonably priced. The...
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Operations, Product
I am really happy with CDE One. There are many pros to the different CDI systems, but visually, I...
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Relationship
Nuance's customer service is excellent and top notch. The vendor's service people pay attention to...
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Operations, Product
Updates for the system are automatic, and I have never received anything from the vendor that...
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Product
One thing that would make things better for end users in CDE One would be if the system's encoder...
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Loyalty, Product
Things are going pretty well with CDE One. We are happy with it. We have been on the product for a...
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Loyalty, Product
One thing Nuance could improve is the document reader that reads our EMR. Our issue could be...
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Loyalty, Relationship, Product
As we venture into AI, Nuance could do a little better at trying to help our industry find words in...
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Relationship, Product
CDE One saves time. When the documentation specialists are looking at their cases each day, the...
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Loyalty, Relationship
With the frequency of the CDE One updates, Nuance is changing things that are more in the background...
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Relationship
Nuance could improve the client relationship. They are a bit more hands off now. They see us as a...
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Loyalty
Nuance CDI Solutions is part of our short-term plans right now. Because we are integrated with...
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Product
The Nuance CDI Solutions software product is phenomenal. I love it. I'm pleased with Nuance's...
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Relationship
Nuance’s executive involvement has not been great. It has been on the lower end. There are some...
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Operations
Nuance gave us great support for a recent implementation that we did with some of our facilities, so...
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Operations
I probably would not purchase Nuance CDI Solutions again at this point. We aren't getting the...
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Relationship
Now that Nuance has been acquired by Microsoft, their support has almost completely stopped. We used...
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Culture
Nuance needs better communication with their customers. Nuance's contracting languages have changed,...
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Relationship
Now that Nuance is with Microsoft, the vendor is putting some of their products on hold, so that has...
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Relationship, Product
There really hasn't been any activity in the past year because the product has been implemented for...
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Product, Value
We can certainly set goals within the system for responses that will impact what our staff members...
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Relationship
Nuance understood the challenges that we faced because they worked to address those things and...
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Relationship, Product
I love that we have the ability to customize things to some extent. That allows us to prioritize the...
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Loyalty, Product
AI is constantly evolving, and from a solution standpoint, the system is using new analytics...
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Relationship
We receive really good support from the vendor. The vendor meets with us regularly to see whether we...
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Operations, Product
The big thing that makes the system stand out is that if users know how to use another CDI product,...
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Relationship, Product
What sets CDE One apart is their decision support. I don't need to go to other resources to figure...
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Product
We definitely are sharing data with our quality improvement department, so having the data to share...
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Product
CDE One continues to come out with enhancements that make things easier, user interface changes that...
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Relationship
Nuance provides great customer service and is always there to provide assistance to the client.
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Operations
Nuance was very quick and responsive during our implementation. Nuance offers training for the...
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Product
CDE One is a great system, and it has some great concepts to assist users in determining whether...
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Product
The one concern we have with CDE One is that its ability to send queries to providers hasn't really...
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Loyalty, Product
I like the analytics, functionality, and data that the system is able to produce. The system is...
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Relationship, Value
More and more small organizations are struggling. I know that Microsoft is huge, but they need to...
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Culture
We have a great working relationship with Nuance specifically. They were a smaller company before...
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Loyalty, Product
We have always used the Clintegrity product and CDE One, and we love them. At one point, we were...
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Product
Nuance has something called decision trees, and the product has its own encoder built in. But when...
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Product
CDE One is very intuitive software. It is not difficult to operate, and the reporting is phenomenal....
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Relationship
I have a person that is assigned to me at Nuance, and I can email them. They respond immediately. I...
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Relationship, Product
Sometimes with the decision trees, it is hard to find the correct one. The coding clinics are...
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Loyalty
I bought CDE One because it was supposed to be able to do a certain thing automatically, but it...
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Relationship, Product
Nuance’s reporting is specific to not only us but to our peer groups, so it comes in handy. Almost...
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Relationship
Nuance has always been very customer-centric. My account representative is very responsive to me....
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Relationship
I have no complaints. We get great support and responses from Nuance's support team.
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Product
The solution is comprehensive and informative.
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Relationship
The vendor provides excellent resources and support.
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Relationship
Nuance assigns a product specialist who is committed to our organization, and I have their number....
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Operations
I appreciate that Nuance has education available through Nuance University. My contact for Nuance...
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Relationship
The one thing that I would like to see from Nuance is their support chat feature open a couple of...
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Relationship
Nuance has timelines that they keep. The vendor keeps striving for improvements, and they...
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Product
One of CDE One’s biggest strengths is CDS Assistant, which suggests potential diagnosis...
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Relationship, Operations, Product
The analytics portion of CDE One is confusing when trying to find what we are looking for. It would...
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Operations
The product is fairly intuitive. We don't spend a whole lot of time training on the system. Usually...
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Product
We have actually recently had some data come through. We have looked at some of our priority charts...
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Loyalty, Product
We do plan on keeping Nuance CDI Solutions. I would absolutely buy it again. Some of the new...
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Culture, Value
As far as nickel-and-diming goes, we are in a constant state of chasing licenses for Nuance CDI...
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Operations
We changed something, and the transition was pretty seamless. With the handoff process from one...
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Loyalty, Product
The thing that really puts Nuance ahead of everybody else is their decision support. A lot of other...
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Product
The vendor delivers new technology that meets our needs in terms of artificial intelligence and a...
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Relationship
We are helping to develop the vendor's road map, and the vendor is very engaged when there are...
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Loyalty, Product
I feel like I'm ahead of other departments in terms of knowing what is needed in coding and quality....
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Operations, Product
With upgrades, I don't have to do a thing. Everything is there in the background. The system gets...
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