Nuance CDI Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
The software itself is great. However, the support staff is what really makes a difference. Our...
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Product
I would love to see the vendor improve the prior revitalization of the accounts. I see the numbers,...
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Loyalty, Relationship
Most of the products in this space have the same bones, so the attention to detail is what...
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Relationship
My satisfaction with our product is primarily due to the support and expertise of our customer...
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Product
Nuance is a great vendor, and I like CDE One. I sometimes wish it were easier to get to diagnosis...
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Loyalty, Relationship
Nuance's personnel have the utmost integrity, and we can depend on their follow-through. They...
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Relationship
The CDE One system is user-friendly. Updates are timely and loaded by Nuance. The system support...
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Product
A new solution that we have does mortality indexes on a lot more conditions than CDE One. From my...
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Relationship
The customer service from Nuance is a big part of the reason we are satisfied with this solution....
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Product
Right now, what Nuance gets is just our claims data, so we are kind of limited to the type of...
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Relationship, Operations
Our facility has been a client with Nuance for years, and we have had many different consultants...
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Relationship, Product
I really appreciate the analytics that Nuance CDI Solutions has today. When we went live with the...
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Product
I appreciate that Nuance is continuing to refine how their AI works. That has definitely been a...
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Relationship
Our customer service manager is a pleasure to work with. They are always on top of things,...
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Relationship
Our customer service manager is a pleasure to work with. They are always on top of things,...
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Product, Value
CDE One has challenges only because to get the most bang for our buck, we want prioritization of...
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Product
The layout in CDE One is very good. When something goes into the review piece, the look is very...
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Product
The only limitation of CDE One’s documentation and completeness is that the system doesn’t populate...
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Relationship
Nuance responds very quickly for day-to-day things.
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Loyalty, Relationship
I have seen delays in Nuance keeping promises since they were bought by Microsoft. The focus for...
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Product
We don’t have enough CDE One licenses for everybody, so some of our people only have access to the...
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Product
My outcomes from CDE One are mostly based on analytics I see, and there are some challenges with...
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Product
I very much like the reporting in CDE One, and the chart reviews and prioritization are pretty good....
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Loyalty, Operations, Product
We have only had this product for a short time. We are still learning best practices and how to...
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Product
I like that once we design a report, Nuance CDI Solutions can keep our reports in a sort of folder....
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Product
Sometimes, the search that I use in the system's knowledge-based function doesn't take me to...
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Culture, Product, Value
I gave the vendor a low rating for supporting our integration goals because as part of the...
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Product
We have grouper rates, so every time we do a DRG change, there is an impact that our team members...
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Product
There is a clunkiness to adding new people to the solution. Once we add someone, we can't go back...
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Product
Our team has noted that since the system's inception with us, the AI doesn't function as efficiently...
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Product
The product that we use in CDE One tends to be very user friendly overall. I operate a number of...
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Relationship
Nuance has been part of our program, and they have been doing their best.
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Relationship, Product
I like CDE One. The reference materials available are very useful. Our Nuance representative is...
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Product
Our CDS team would like more ability to highlight in more ways. We can highlight different charts to...
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Relationship
Luckily, when we think of something we need or want, we mention it to Nuance, and if they don't get...
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Culture, Relationship
If our Nuance representative doesn't know the answer, they will get the answer in no time. They are...
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Product
We are happy with the clinical aspect of CDE One. There are a lot of products that have software...
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Loyalty
We recently renewed our contract with Nuance, and we often look at other software vendors just to...
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Operations
Our implementation of CDE One was a while ago, but every update has been very helpful. At the...
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Relationship
There has been less involvement from the vendor's executives, account leads, and other people over time....
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Relationship, Product
AI does not perform well enough to prioritize charts appropriately.
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Product
The system is a good product for core CDI functions, but it lacks the technology to keep up with the...
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Product
One suggestion that I have for Nuance is to add an undo button for the CDE software. With most...
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Relationship, Product
I can tell that Nuance's focus is on continual improvement. Their software is frequently upgraded...
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Relationship, Operations
Nuance has excellent support and ongoing education. All of the vendor's team members are...
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Product
There are only little things I would like to see improved with CDE One. I think it is a very useful,...
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Product
I think Nuance’s analytics are great, but there are simple improvements to user things that can make...
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Product
The AI in CDE One is very helpful. Nuance has what is called a CDS assistant that uses AI to suggest...
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Loyalty, Value
We previously looked at another solution, but we still feel CDE One is more reasonably priced. The...
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Operations, Product
I am really happy with CDE One. There are many pros to the different CDI systems, but visually, I...
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Relationship
Nuance's customer service is excellent and top notch. The vendor's service people pay attention to...
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Operations, Product
Updates for the system are automatic, and I have never received anything from the vendor that...
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Product
One thing that would make things better for end users in CDE One would be if the system's encoder...
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Loyalty, Product
Things are going pretty well with CDE One. We are happy with it. We have been on the product for a...
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Loyalty, Product
One thing Nuance could improve is the document reader that reads our EMR. Our issue could be...
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Loyalty, Relationship, Product
As we venture into AI, Nuance could do a little better at trying to help our industry find words in...
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Relationship, Product
CDE One saves time. When the documentation specialists are looking at their cases each day, the...
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Loyalty, Relationship
With the frequency of the CDE One updates, Nuance is changing things that are more in the background...
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Relationship
Nuance could improve the client relationship. They are a bit more hands off now. They see us as a...
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Loyalty
Nuance CDI Solutions is part of our short-term plans right now. Because we are integrated with...
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Product
The Nuance CDI Solutions software product is phenomenal. I love it. I'm pleased with Nuance's...
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Relationship
Nuance’s executive involvement has not been great. It has been on the lower end. There are some...
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Operations
Nuance gave us great support for a recent implementation that we did with some of our facilities, so...
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Operations
I probably would not purchase Nuance CDI Solutions again at this point. We aren't getting the...
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Relationship
Now that Nuance has been acquired by Microsoft, their support has almost completely stopped. We used...
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Culture
Nuance needs better communication with their customers. Nuance's contracting languages have changed,...
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Relationship
Now that Nuance is with Microsoft, the vendor is putting some of their products on hold, so that has...
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Relationship, Product
There really hasn't been any activity in the past year because the product has been implemented for...
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Product, Value
We can certainly set goals within the system for responses that will impact what our staff members...
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Relationship
Nuance understood the challenges that we faced because they worked to address those things and...
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Relationship, Product
I love that we have the ability to customize things to some extent. That allows us to prioritize the...
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Loyalty, Product
AI is constantly evolving, and from a solution standpoint, the system is using new analytics...
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Relationship
We receive really good support from the vendor. The vendor meets with us regularly to see whether we...
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Operations, Product
The big thing that makes the system stand out is that if users know how to use another CDI product,...
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Relationship, Product
What sets CDE One apart is their decision support. I don't need to go to other resources to figure...
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Product
We definitely are sharing data with our quality improvement department, so having the data to share...
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Product
CDE One continues to come out with enhancements that make things easier, user interface changes that...
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Relationship
Nuance provides great customer service and is always there to provide assistance to the client.
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Operations
Nuance was very quick and responsive during our implementation. Nuance offers training for the...
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Product
CDE One is a great system, and it has some great concepts to assist users in determining whether...
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Product
The one concern we have with CDE One is that its ability to send queries to providers hasn't really...
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Loyalty, Product
I like the analytics, functionality, and data that the system is able to produce. The system is...
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Relationship, Value
More and more small organizations are struggling. I know that Microsoft is huge, but they need to...
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Culture
We have a great working relationship with Nuance specifically. They were a smaller company before...
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