360 Encompass CDI Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
Product
Some pieces of 360 Encompass CDI feel a bit aged. But I know Solventum is updating their code, and I...
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Operations, Product, Value
The integration of 360 Encompass CDI with Epic is pretty seamless. Beyond that, we also have direct...
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Relationship
We have our own IT analyst for Solventum, and they coordinate with the vendor. That is nice because...
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Relationship
If someone came to me wanting advice about Solventum, I would make sure that they are very clear...
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Product
Solventum’s reporting for CMI is not always correct.
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Relationship, Product
One problem with Solventum is that it’s a gamble whether we get a good client success person.
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Value
Everything we want to do in 360 Encompass CDI is an added cost. I'm not sure what the solution...
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Product
Solventum does a good job with reporting productivity. 360 Encompass CDI is the Cadillac of all...
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Product
Solventum could improve the reporting and analytics in 360 Encompass CDI. The analytics contain a...
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Operations
The training was supposed to take several days. But Solventum only provided general information and...
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Product
Solventum has many updates in 360 Encompass CDI, and there is a lot of information in the system....
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Product
We've met with Solventum about the CMI report in general because it is not comparing to what another...
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Value
Pricing is crazy, and Solventum charges for every little thing.
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Value
One problem with 3M is that they own the APR-DRG grouper. If we want licenses, they are required to...
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Relationship, Product
It takes forever for Solventum to generate a solution, and that's a problem. We work in...
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Loyalty, Product
The strengths of the solution are that it is developed for healthcare, and it has most of the...
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Loyalty
We might not continue with 360 Encompass CDI. Right now, we are evaluating our options and how many...
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Relationship
I would like a little faster service with Solventum.
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Relationship, Product
When it comes to support from Solventum, some of it is unknown in terms of what is within their...
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Operations, Product
360 Encompass CDI is a strong product with EHR integration. The CDI product makes it fairly...
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Relationship
I think Solventum's biggest weakness from our perspective over the years has been the technical...
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Loyalty
I'm not saying that we are going to look to replace or sunset any of our Solventum products right...
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Operations
Solventum worked with our teams and set up the training program according to our needs. Solventum is...
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Relationship
Solventum has been very flexible with us in terms of our needs from a leadership perspective....
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Value
I think Solventum's system is overpriced, but it is overpriced because it is probably the best show...
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Relationship
Solventum works with customers and their suggestions very well. We have had a couple of...
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Product
The thing that I find frustrating about 3M is their reports. I get what I need out of them, but they...
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Operations
Solventum really works with us on training. One of their employees in particular is an absolute...
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Product
We have to do our own procedural and fracture coding in most cases because 360 Encompass CDI is not...
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Product, Value
The 360 Encompass CDI tool works very well. I would like additional capabilities around quality...
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Product
There are still gaps that prevent full utilization and require workarounds in 360 Encompass CDI....
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Loyalty
On the quality side of 360 Encompass CDI, we are not yet fully utilizing the tool, though there is...
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Relationship
Our Solventum customer representative is very responsive and receptive to my questions and requests,...
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Product
We are figuring out a way to use Solventum's enterprise workflow. That has a much more user-friendly...
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Loyalty, Relationship
Solventum is fantastic with requests. That is the reason we partner with them so much. They are very...
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Relationship
Solventum's philosophy has been to not constrain us from using the system for other purposes. We...
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Product
360 Encompass CDI's biggest strength is that we can prioritize things in it. That is in our control....
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Operations
We had to work with Solventum really closely during the implementation of 360 Encompass CDI, and...
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Product
360 Encompass CDI started out a bit rocky, but now it is okay. We had to do a lot of interfacing,...
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Loyalty
The system's quality is good when it is working. Solventum maintains their products where they are,...
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Relationship, Product
Solventum's products are good when they work, but they are always plagued with issues.
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Relationship, Product
Solventum offers integration options, but those aren't meaningful to us. As much as the product...
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Relationship
We have pain points with Solventum, but we like the vendor. Our account manager is good. However, in...
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Operations, Value
Solventum has really slipped with the implementation of their upgrades. The vendor has had to...
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Loyalty, Product
360 Encompass CDI is easy to use. That is why we are still using it. The system does a good job with...
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Product
I love the fact that CDI folks can see the codes in 360 Encompass CDI; that is unusual for a CDI...
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Relationship
Solventum is pretty helpful with 360 Encompass CDI, even though they have had a lot of changes with...
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Product
Every single time users open 360 Encompass CDI, it updates naturally. It is the slowest application...
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Value
I would buy 360 Encompass CDI again. 3M is probably one of the only players in town anyway; we don't...
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Value
Pretty much everything is included with 360 Encompass CDI, as it should be, because we pay enough...
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Operations, Value
Pretty much anything we do with 360 Encompass CDI, we have to pay for training. Solventum is not...
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Relationship
We have a Solventum client success manager, but I don't go to them for issues because every time I...
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Operations
There is room for improvement. Solventum has training courses out there. I would like to see some...
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Loyalty, Product
Documentation and chart review with Solventum are good. I like the fact that with 360 Encompass CDI,...
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Relationship
Solventum sends us emails to tell us of known product or system issues.
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Relationship, Product
We have made several data requests over the years, and while we are often told by Solventum that...
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Operations
The rollout of the prioritization feature in 360 Encompass CDI has been very positive, and...
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Loyalty, Product
Solventum isn’t fully leveraging AI yet; 360 Encompass CDI is still mainly rules based with some NLP...
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Loyalty, Relationship
I’m hopeful that things will improve now that the vendor has transitioned to Solventum, but...
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Operations
We went to the cloud with 360 Encompass CDI, and there has been some slowness there. The person who...
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Operations
Solventum does a really good job with CDI training. They have a good library and repository.
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Relationship
Solventum phased out their reporting structure and went to this enterprise thing. It didn't feel...
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Product
The APR-DRG is Solventum’s property, so nobody else can use it. They take advantage of that really...
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Product
Overall, with the whole 360 Encompass CDI solution, there are buckets within the solution. For...
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Relationship, Product
I would like to see better prioritization in 360 Encompass CDI and better reporting. For some...
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Product
If we wanted to write a query in another system and send that query over to Solventum's system,...
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Relationship
Solventum needs better project teams in general and people who are more knowledgeable about their...
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Loyalty, Product
We don't use 360 Encompass CDI’s prioritization feature. The fact that we aren't using Solventum’s...
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Relationship, Operations
When Solventum does an update, nobody from the vendor's side tests it before publishing it. The...
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Product
The only thing I feel like Solventum is lacking in is the CDI space. I don't see things any better...
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Product
We have never had any problems with Solventum’s upgrades, and they are very timely and routine....
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Operations
Solventum trains based on their recommendations, not the culture of an organization, so training is...
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Product
There is a lot of content in the medical record that 360 Encompass CDI can't integrate with, like...
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Relationship
Solventum has alerted us of specific things on occasion, and then they have put in hotfixes, so they...
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Relationship, Value
Solventum keeps their promises. It just takes a long time for them to deliver, so that gets...
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Culture
I wish we didn't have to pay extra for CDI Engage One, but because that was part of 3M and MModal,...
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Loyalty, Product
We used to have a lot of legacy reports, but Solventum is transitioning everything into 3M...
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Product
I have been really frustrated with Solventum’s prioritization of chart reviews and documentation....
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Loyalty
For CDI, we are all moving off Solventum because we are merging multiple organizations into one...
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Culture, Value
We have had a lot of difficulties with Solventum over the years. We have had a relationship with...
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Culture, Value
Solventum has their enhancement-request process, but it is very slow, and they usually reject a lot...
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Operations, Product
Solventum needs to do their own user testing. Every time they have a release of their software,...
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Operations, Product
360 Encompass CDI is pretty user-friendly. The user interface is pretty intuitive. While coders and...
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Product
The prioritization of chart reviews and documentation in 360 Encompass CDI is pretty good. We have...
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Loyalty, Product
I don’t think Solventum will ever work with our EHR vendor because of some key limitations. The main...
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Loyalty, Product
Solventum has good ideas, but there are things I have asked for that still haven’t been addressed....
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Operations
We recently implemented new products in 360 Encompass CDI, and both of those implementations went...
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Loyalty, Value
I don’t know whether 360 Encompass CDI is part of our long-term plans. It is very, very expensive....
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Relationship
It has been a long road with Solventum. Today, I'm happy to say that, probably for the first time...
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Value
Solventum charges for every little thing. I don't know that that will ever change. Solventum is...
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Product
Today, what we have from Solventum is working. The solution's reporting capabilities are excellent....
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Relationship, Operations
We meet with Solventum regularly for training. They are continually trying to improve.
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Relationship
It is a little hard to get to Solventum's support sometimes. I don't remember Solventum ever...
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Product
It is easy to review notes with the way that Solventum has them set up. With annotations and things,...
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Operations, Product
360 Encompass CDI is not intuitive. We definitely have to train for it. We don't even use...
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Value
Solventum avoids charging for every little thing. Their prices are good. Solventum is engaging with...
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Relationship
Solventum has a lot of resources, but those resources are very difficult to navigate and find....
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Operations
A certain implementation we did with Solventum failed, and we have continued to have issues with...
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Loyalty
Solventum isn't part of our long-term plans because our EHR vendor is developing things that can...
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Product
We have introduced concurrent coding. The productivity with 360 Encompass CDI for CDI activities...
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Relationship, Value
When we need help, Solventum presents us with people, but unfortunately, they can't help us most of...
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Product
Solventum could work on utilizing AI technology to push recommendations up when the provider is...
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Product
The prioritization in 360 Encompass CDI is really effective and good for our clinical documentation...
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Value
I wouldn't necessarily buy the system again at its current price. The system costs a lot when we...
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Relationship, Product
Solventum has improved their reporting capabilities, and I have no concerns about their upgrades....
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Loyalty, Product
360 Encompass CDI has everything that our CDI team needs, but it isn't as user friendly as another...
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Product
360 Encompass CDI has the APR-DRG system that is proprietary to 3M companies. That makes it a...
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Product
360 Encompass CDI isn't as good as other similar products when it comes to capturing documentation...
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Product
360 Encompass CDI is better than other similar products because it nudges both the CDI team and the...
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Value
360 Encompass CDI is helping us do more without needing to increase our resources.
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Product
We use the prioritization that already comes in 360 Encompass CDI to look at the length of stay,...
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Product
360 Encompass CDI is still really the best product out there for CDI workflow. We have looked at...
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Product
360 Encompass CDI and the coding software are integrated, so Solventum's system does a great job of...
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Product
With 360 Encompass CDI, it would be nice if AI could reason about the charts and do a better job...
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Product, Value
The 360 Encompass CDI application allows me to monitor the productivity of my staff very concisely...
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Product
I'm not 100% thrilled with 360 Encompass CDI’s reporting because it is not necessarily fully set up...
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Operations, Product
I would rank Solventum’s training pretty high. 360 Encompass CDI is easy to understand and easy for...
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Relationship
We work with somebody from Solventum who is assigned to our account, so we have a couple of...
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Product
360 Encompass CDI’s functionality is where I’m going to be a little bit more critical because I...
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Product
I like the integration that the solution has between coding and CDI so that those two areas are in...
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Product
360 Encompass CDI’s reporting capabilities around CDS and CMI productivity are a mixed bag. 360...
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Value
Solventum nickel-and-dimes us for everything. There are different modules within 360 Encompass CDI,...
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Relationship
Our customer relations person from Solventum will get involved when we need them to. However, I...
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Operations
Solventum doesn't always keep their promises. Their tools are nice, but we have struggled to...
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Product
Solventum doesn't have a lot of customization reports, so it can take a bit to get specific reports...
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Product
360 Encompass CDI needs improvement in prioritizing things and in accurately reflecting impact.
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Product
360 Encompass CDI is a very hands-off system. It is all hosted on the cloud, and we had some very...
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Loyalty, Product
With 360 Encompass CDI, there is still a reliance on a site-to-site VPN. Most companies, including...
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Loyalty, Relationship, Product
Overall, I have seen a change since the vendor became Solventum. I feel like there is a focus on...
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Operations
Solventum was very thorough with their implementation. It was really good. I know that Solventum is...
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Commentary Summary
Comment Type Breakout