360 Encompass CDI Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
Solventum is slow to evolve to changing trends and needs. In general, Solventum is not forthcoming...
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Relationship
Our support person from Solventum is very engaged in trying to help us, and we see the vendor trying...
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Product
360 Encompass CDI just started to use 3M Enterprise Analytics, and there have been a whole lot of...
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Operations
When we were doing the implementation with them, Solventum couldn't tell us how their product...
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Loyalty
The prioritization in 360 Encompass CDI is excellent, but the financial impacts are horrible. We...
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Value
Where the vendor is charging me more than I would like is mainly the consulting fees. I am a...
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Product
The workflow is pretty easy to use. What is easy to use about it is the way the work list is...
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Product
What I would like to see Solventum improve is related to the outpatient CDI; I know they have a...
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Relationship, Product
The vendor creates new technology, but they bring it out too soon before it has been really vetted,...
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Culture, Relationship
Years ago, when I was pushing the envelope for something, I got the impression that 3M indirectly...
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Relationship
We are going through a major revenue cycle upgrade with our EHR vendor, and Solventum is critical....
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Relationship
Solventum has what we need. I have regular meetings with them, and I feel very pleased after the...
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Product
Solventum could be more ahead of the curve. They have some slowness in entering the AI coding and...
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Relationship
When we put in a ticket for Solventum, sometimes it gets to my ears, and it shouldn't. If anything...
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Culture, Operations
My sales representative is very nice. The vendor has nice people, but when I invited them to...
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Value
Solventum could avoid nickel-and-diming us so much. We are already giving them so much money, and if...
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Relationship, Product
Regarding 360 Encompass CDI working as promoted, the client and Solventum might have different...
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Product
360 Encompass CDI is the best product out there. End users love it. Part of what they love is the...
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Relationship
We tend to be a pretty good partner with Solventum. We give them ideas, and they tend to respond...
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Relationship
Solventum has been proactive. We had something recently where they identified something and were the...
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Relationship
We used to feel a little more executive involvement than just our customer service representative...
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Loyalty
My overall satisfaction with Solventum is slightly below the top of the scale, but I would really...
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Value
Solventum does not avoid charging us for every little thing. That is very common in the industry....
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Value
Technology is expensive, but when we look at some of Solventum's technologies compared to what other...
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Relationship
Solventum has a good relationship with our internal team. The vendor is just well oiled and has good...
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Product
Solventum does a great job with the system's coding side. The system is our source of truth for...
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Product
I don't like Solventum's software for reports. The vendor's reports don't work right with all of our...
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Value
360 Encompass CDI is pretty costly. We have invested a lot, and we hope that we can invest even more...
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Product
Solventum is pretty sophisticated with integration. The product works pretty seamlessly with our...
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Operations
Solventum is super organized in running projects, and they do a really nice job. We did a training,...
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Loyalty, Relationship
We met with Solventum recently, and they told us what was coming. They said there is a brand-new...
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Relationship
Solventum is very receptive. We have had a few hiccups here and there between them and our EHR...
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Loyalty
Solventum’s latest and greatest AI platform with physician nudges sits on the current 360 Encompass...
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Product
360 Encompass CDI’s reporting capabilities have some consequences and issues. Collaboration is...
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Operations, Product
Solventum is constantly trying to integrate new technology. Solventum does well with training. But I...
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Product
The vendor puts in a lot of effort, but with the number of systems that we use that either integrate...
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Loyalty
I don't like their new name, Solventum. They will forever be 3M to me. Not only are there a lot of...
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Value
Solventum tries to nickel-and-dime customers. I will use a vehicle analogy. When I buy a car, I...
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Operations
We had a very difficult implementation, and mistakes were made that came to light years later, so we...
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Relationship
We had a problem that 3M knew about, but we had to find it for them to fix it for us. They had put...
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Loyalty, Product
We don't use 3M's newest platform because we had a really poor experience with their old platform,...
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Product
The product doesn't meet all my needs. I need integration with my other vendor, and I need reports...
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Relationship
We have a schedule of updates that Solventum puts in. Many times, we find that a patch is needed and...
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Product
360 Encompass CDI is pretty good. I would like to measure the impact.
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Product
360 Encompass CDI is really helpful in terms of going back and checking on the cases that we have...
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Loyalty, Product
Lately, we have been really focused on another vendor, and Solventum has mentioned that they are...
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Product
Solventum has improved their reporting capability around CDS productivity, collaboration, and CDI....
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Relationship
I have participated in some of Solventum’s voice-of-customer types of calls where they want feedback...
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Loyalty, Product
We are able to fully utilize 360 Encompass CDI to meet our goals. Solventum’s prioritization of...
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Relationship
The Solventum customer support is pretty good. But the support people are not always in the know...
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Product
A while ago, our organization switched to hosting the application via a cloud service. The cloud...
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Product
For 360 Encompass CDI, we would like to see more automation, especially with the arrival of...
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Relationship
Solventum has a great partnership with us. Their account executive is extremely proactive. That...
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Product
360 Encompass CDI is fairly straightforward. And 360 Encompass CDI is more established than MModal...
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Operations
Solventum worked really hard with us as we transitioned over to a new EHR; that was phenomenal. They...
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Product
Every time we take an upgrade, something breaks in 360 Encompass CDI. It is very debilitating. That...
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Relationship, Product
Regarding support with 360 Encompass CDI, things get lost. Because 360 Encompass CDI is so huge, it...
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Culture, Value
The vendor definitely charges us for every little thing. They are always trying to sell us...
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Relationship, Operations
Implementations go pretty smoothly with the vendor. The only problems we have are with our own IT...
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Relationship
Solventum is going in the right direction. Their support is good, and their executives are on top of...
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Product
The vendor could improve the system's ease of use and some of its reports. The system has canned...
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Loyalty
I hope 360 Encompass CDI is part of our long-term plans. The system works fine. It works the way...
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Value
Solventum is good at charging for every little thing. There are just always different products, and...
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Relationship, Operations, Product
360 Encompass CDI has many modules and training for us. However, we do have challenges with the...
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Operations
Solventum did not come prepared with the correct workflows that had been defined prior to our...
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Product
Our end users adapted rather easily and quickly to 360 Encompass CDI when we had to tweak our...
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Relationship
Our relationship with Solventum hasn’t been the best in the past, and we have to own some of that...
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Relationship
One person from Solventum has been assigned to our account, and they are very knowledgeable and...
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Loyalty
We are changing the Solventum platform that we are on. We are moving away from 360 Encompass CDI and...
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Loyalty, Relationship, Product
I was very happy with 3M. They had some chronic issues that they were making some progress on, but...
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Relationship
3M might not promise anything, but they fall a little short when it comes to support. At times, we...
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Product
360 Encompass CDI is fairly straightforward. We are pretty happy with the way the product is...
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Relationship
3M is good at listening to our concerns. We have a dedicated customer relationship manager who we...
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Value
360 Encompass CDI is very expensive. It just seems like there is always an additional charge with...
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Product
I don't use 360 Encompass CDI a whole lot, but my CDI team uses it. In 360 Encompass CDI, I'm able...
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Relationship
I can reach out to our account representative at 3M and immediately get a response. I also have...
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Product
We like the ability to customize the prioritization of cases that we review. We can focus on the...
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Product
To a degree, we struggle with some of the data elements and getting the right data at the right time...
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Product
We have converted over to the cloud with 3M, and we have definitely learned some lessons there. We...
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Product
3M recently let us loose with enterprise analytics, and while the data in the system is nice,...
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Relationship
3M is really good at doing deep dives into how the product is set up. Then, they talk through why we...
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Operations
3M's training is great because of a combination of things. When we need training, the vendor will...
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Loyalty, Product
I think that we will get a lot of robust and rich data from the system in a year, and I think that...
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Product
Right now, we are with 3M for the long run. 360 Encompass CDI delivers queries in real time to...
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Value
Our biggest thing when it comes to 3M charging us is enhancements and reports. There will be...
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Product
The thing that I like the most about 360 Encompass CDI is the ability to be able to take work,...
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Product
To make 360 Encompass CDI better, it would be good to have additional filtering in the worklist. I...
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Loyalty, Product
The reporting structure is changing. The one that we used in 2023 is going away, and I am not a fan...
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Culture
The vendor is not trying to give us some sort of rosy picture that doesn't end up being reality....
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Product
I have really enjoyed the enterprise analytics that the vendor has added for reporting and...
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Product, Value
Having physician satisfaction where it relates to documentation is a challenge. Physicians want to...
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Product
360 Encompass CDI is very easy and user friendly, but there is a reporting issue. 3M is the one who...
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Operations, Product
3M does automatic impact for CDI, and that functionality was not ready for us at all. We pushed into...
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Relationship
We are going through a project with 3M right now, and they have skin in the game. There are many 3M...
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Loyalty, Product
We have some issues with the 3M system and what the vendor is or is not including. We have no...
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Value
With 3M, there is always an issue with the upgrades, and they always take forever. There is never a...
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Relationship
3M’s service is pretty good; if we bring our concerns to them, they address them. Sometimes that...
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Operations
3M is definitely innovative. We implemented prioritization in the CDI workspace, and that has had...
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Product, Value
I like the integration of having 360 Encompass System (CAC) as part of the 360 Encompass CDI...
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Product
The ease of use of 360 Encompass CDI is probably its biggest strength. It is intuitive, so new users...
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Product
360 Encompass CDI has excellent reports, and I love the reports when they are working.
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Product
3M is constantly changing their reports, so the reports aren't always working properly. Also, their...
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Product
360 Encompass CDI does not integrate well with certain solutions. That means that for DRG mismatches...
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Operations
3M’s training is excellent, and they are always available for questions. They give us specific...
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Product
3M rolled out a new reporting tool, and we have seen how we could be more successful at using that tool....
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Product
Physicians don't like 360 Encompass CDI. They don't want any queries.
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Loyalty, Relationship
We have issues with system upgrades and ticket timelines when it comes to completing support...
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Product
We have struggled with the system. Its reporting piece just doesn't have enough flexibility to allow...
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Relationship, Operations, Product
We had an issue with an upgrade from 3M that caused some problems. 3M knew about those problems, but...
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Culture, Value
As we have expanded our organization, we have had to purchase things that we expected would be...
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Relationship
I have had great support experience from 3M with certain projects. I get wonderful responses. 3M is...
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Relationship
On a daily basis, I feel like I get a good response from 3M’s support team, but I am not the one who...
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Operations, Product, Value
I love 360 Encompass CDI. I have been a 3M customer for a long time. 360 Encompass CDI has really...
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Product
What I am struggling with now are the interfaces of documents to our electronic medical record. I am...
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Relationship, Value
The nickel-and-diming with 3M has been horrible. The customer service is also lacking. Their biggest...
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Product
The product is the best in the market at this minute, but it needs a lot of improvements. It is good...
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Relationship
3M has a lot of labor and dollars behind the product and a lot of experience because of the years of...
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Product
3M doesn’t play nicely with any other company that we use products from. An example is we are trying...
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Relationship
I don't care for working with 3M. They are simply too big, and we can't get customization. There...
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Product
We still haven't gotten the type of reporting from 3M that we have asked for. 3M is finally rolling...
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Culture, Value
We wanted a specific interface to help us with dashboards and reports. With that, 3M backtracked on...
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Product
We want to see improvements in 3M’s prioritization. Their prioritization is really based on the...
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Product
Our users know 3M's system; they are comfortable. We love the grouper and quality notifications...
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Relationship
3M keeps their promises to a degree. Lately, we have been having a few issues here and there and a...
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Product
Some end users want different functionality to make their life easier in 360 Encompass CDI, like the...
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Relationship
If we have a quality indicator issue, we have to submit a ticket or call. If we get on the 3M...
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Product
The CDI product overall does fairly well with the query responses that the CDI analysts submit. I...
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Operations
The end users of 360 Encompass CDI get frustrated, but a lot of the frustration has to do with...
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Culture, Value
I paid for functionality that doesn't work. I don't know if I would call that nickel-and-diming...
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Loyalty, Relationship
I don't hear from any of 3M’s executives, and that is what frustrates me so much. Previously, I...
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Product
In 360 Encompass CDI, the reporting around productivity is accurate, and the reporting has gotten...
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Product
For 360 Encompass CDI, there is room for improvement. 3M just needs to enhance their technology and...
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Product
I have very excited CDI people waiting for 3M’s upgrade, which involves physician nudges. 3M has...
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Loyalty
The product has changed a lot in recent years. The vendor is buying MModal, so we are going to have...
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Operations
We have had to do a lot of tweaking to the product’s prioritization list. I don’t know whether the...
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Relationship
When we place tickets, sometimes it takes a while for the vendor to understand what we are asking...
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Value
The vendor does kind of nickel-and-dime us. Everything costs something.
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Value
We are recovering a lot of lost revenue thanks to 360 Encompass CDI. We have optimized as much as...
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Loyalty, Product
I think I will still be very satisfied with the product next year, but the reporting suite hasn't...
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Product
The product is easy for me, but the ease of use depends on what generation someone is. Millennials...
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Relationship
For some people, 3M’s support might be a challenge because the support people require a solution ID....
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Product
I feel very comfortable with 360 Encompass CDI in terms of the day-to-day functions of CDI...
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