360 Encompass CDI Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Operations, Product
I would rank Solventum’s training pretty high. 360 Encompass CDI is easy to understand and easy for...
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Relationship
We work with somebody from Solventum who is assigned to our account, so we have a couple of...
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Product
360 Encompass CDI’s functionality is where I’m going to be a little bit more critical because I...
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Product
I like the integration that the solution has between coding and CDI so that those two areas are in...
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Product
360 Encompass CDI’s reporting capabilities around CDS and CMI productivity are a mixed bag. 360...
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Value
Solventum nickel-and-dimes us for everything. There are different modules within 360 Encompass CDI,...
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Relationship
Our customer relations person from Solventum will get involved when we need them to. However, I...
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Operations
Solventum doesn't always keep their promises. Their tools are nice, but we have struggled to...
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Product
Solventum doesn't have a lot of customization reports, so it can take a bit to get specific reports...
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Product
360 Encompass CDI needs improvement in prioritizing things and in accurately reflecting impact.
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Product
360 Encompass CDI is a very hands-off system. It is all hosted on the cloud, and we had some very...
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Loyalty, Product
With 360 Encompass CDI, there is still a reliance on a site-to-site VPN. Most companies, including...
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Loyalty, Relationship, Product
Overall, I have seen a change since the vendor became Solventum. I feel like there is a focus on...
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Operations
Solventum was very thorough with their implementation. It was really good. I know that Solventum is...
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Product
The product works. Solventum does normal upgrades and normal updates when rules change, but I...
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Relationship
We still have most of the same resources at Solventum, but our CDI Engage One resource has changed....
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Relationship, Product
Solventum is slow to keep their promises on the 360 Encompass CDI side. There are some features that...
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Product
There were a few things that we wanted to prioritize that weren't focused on ERGs but were focused...
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Product, Value
I have access to 360 Encompass CDI's raw data behind the screens. I am not using the system's canned...
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Operations, Product
360 Encompass CDI is very reliable and easy to use. It meets all our needs. Solventum does great...
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Relationship, Product
Solventum is the industry leader in coding and CDI software, so I don't even consider any other...
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Loyalty
Solventum keeps their promises in our CDI reporting and provides us with the reports that we need....
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Operations
We put in another Solventum product, and it went really smoothly. Our IT department basically said...
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Loyalty, Relationship
Solventum is in the changeover period from 3M, and I want to give them a little room to improve....
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Operations, Product
360 Encompass CDI is actually pretty easy to use. Some systems don't prompt us for the right...
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Relationship
Not everything can be perfect, but when something isn't perfect, Solventum will take care of it...
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Operations
The training for 360 Encompass CDI was actually pretty good. The Solventum people came on-site, and...
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Value
Solventum's products are pretty pricey. Solventum could probably do better with their prices. They...
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Product
We are happy with the 360 Encompass CDI software. There is good integration between CDI and the...
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Relationship, Product
The priority scoring in 360 Encompass CDI is good, but it isn't perfect, and it does require some...
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Product
360 Encompass CDI is great. I'm pretty happy with the reporting capabilities in 360 Encompass CDI....
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Product
Within 360 Encompass CDI, we have priority scoring, and the solution communicates and translates...
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Product
The solution's prioritization of chart reviews and documentation has some limitations with priority...
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Relationship
We are still developing a relationship with Solventum as a new client, but things are going...
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Relationship
The vendor is always asking what they can do, and they actually approved a couple of software...
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Relationship
Solventum has kept all their promises and has worked hard. I have heard some complaints from my...
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Product
We have the ability to customize chart reviews and documentation and add some additional criteria to...
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Relationship
I worked with the same person for a really long time; I still talk to them. The person I now work...
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Relationship, Product
There is a user issue, not a system issue. 360 Encompass CDI is not difficult to use if we use it...
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Product
My biggest hurdle would be around the payers and groupers. Depending on the facility we are at,...
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Product, Value
360 Encompass CDI is pretty easy to use and train on. It can provide some efficient workflows. It is...
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Product
The current functionality of 360 Encompass CDI doesn't quite meet all our needs today. One thing...
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Relationship, Product
The reporting with Solventum has been a bit of a struggle. They have continued to take feedback, but...
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Relationship
We sometimes struggle with Solventum’s support. When we call or put in a ticket, sometimes the...
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Value
Because of Solventum’s pricing, using them is not a decision that someone should take lightly, and...
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Loyalty, Product
Solventum is in a continual improvement process. They have done a pretty good job of continuing to...
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Relationship, Product
Solventum is 3M. They have been in the business for a long time, so they are a well-known vendor,...
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Product, Value
Solventum's prioritization of chart reviews and documentation is something that I feel has gotten...
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Value
Solventum is expensive, don't get me wrong. I met an executive at Solventum recently, and they...
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Relationship
There has been a change in this last little while since Solventum has gone from 3M to Solventum....
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Product
I am absolutely satisfied with 360 Encompass CDI. The satisfaction is more in their updates and what...
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Value
Solventum charges everything they can. The cost is higher than in most markets, and when we compare,...
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Relationship
Solventum’s support team does respond back, and that leads to our account manager who really helps...
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Culture, Value
We want to use a tool that we have to do certain things, but Solventum just wants to sell us their...
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Product
360 Encompass CDI's user interface is really nice. The vendor's references are excellent, and we...
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Culture, Value
360 Encompass CDI is pretty expensive. Solventum nickel-and-dimes us for everything. A lot of the...
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Operations
Solventum is too big. We always have to put in tickets. Our implementation for 360 Encompass CDI was...
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Product, Value
To us, tangible outcomes are high-impact outcomes with improved productivity. The lack of AI in 360...
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Product
360 Encompass CDI is a tool, but we have to set it up. It is a rules-based system. Solventum just...
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Product
Our end users like the ease of use for 360 Encompass CDI for the most part; they are really enjoying...
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Relationship
Solventum sends emails about known product issues. They have documentation on how to resolve those....
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Relationship
When the CDI team has an issue with 360 Encompass CDI, I put in a ticket, and I don't know whether I...
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Relationship
Whenever we have an issue with 360 Encompass CDI, we muddle through it, just get to the bottom of...
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Product
Solventum’s biggest strength with 360 Encompass CDI would be that they merge it within the coding...
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Product
Solventum’s reporting has changed quite a bit over the past few years. They have done multiple...
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Product
Solventum does a really good job using NLP to identify coding opportunities or automatically add...
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Product
For 360 Encompass CDI’s chart review and documentation process to work on the prioritization, we...
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Product
The reporting capability in 360 Encompass CDI is poor. The system doesn’t have a reliable reporting...
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Product
360 Encompass CDI does a bit above the minimum; we can do our reviews and review documentation. It...
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Product
We have been dissatisfied with 360 Encompass CDI at times, but because of the groupers and the...
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Relationship
Solventum is not proactive at all. They are very reactive. Their support could be better. Depending...
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Product
360 Encompass CDI’s biggest strength is its ability to be cohesive with final coding, see codes, and...
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Product
When it comes to reporting, unless we are in the enterprise analytics in 360 Encompass CDI every...
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Product
We have physicians that get a little irritated with how 360 Encompass CDI shows up in Epic. But they...
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Value
Solventum takes things into consideration when we have charges. Sometimes we do have to pay for...
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Relationship
Sometimes when we feel like we have a sense of urgency around something, we don't necessarily feel...
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Operations, Product
360 Encompass CDI works great. It is intuitive, and when things are added, they are very intuitive....
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Product, Value
The prioritization in 360 Encompass CDI has been working pretty well. We did roll out the vendor's...
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Relationship
Solventum’s web support is good, and I have been talking to the support people for years. They are...
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Operations, Product
I am very satisfied with the 360 Encompass CDI upgrades. We went to a cloud base, so we are on a...
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Loyalty, Product
In the past, I have been more satisfied with 360 Encompass CDI's reporting, but I'm using the...
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Product, Value
When it comes to the system's reports, I don't get the productivity from the system's codes that I...
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Product
It can be a little tricky to save the system's queries when we come across unusual situations where...
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Product
We have an old-fashioned version of our EHR, and 360 Encompass CDI and our EHR don't talk to each...
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Product
I would like to see Solventum really emphasize prioritization. That number-one way to hit the best...
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Operations, Product
360 Encompass CDI is easy to use, and we can leap into it almost immediately. When we switched to...
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Operations
Solventum hasn't been perfect. They have had some turnover, so things have been a little slower than...
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Relationship, Product, Value
At one point, Solventum gave customers the ability to write some reports, but then they pulled that...
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Relationship
Solventum is pretty good about notifying us of things, but it would be nice to have a high level of...
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Relationship
Solventum is slow to evolve to changing trends and needs. In general, Solventum is not forthcoming...
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Relationship
Our support person from Solventum is very engaged in trying to help us, and we see the vendor trying...
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Product
360 Encompass CDI just started to use 3M Enterprise Analytics, and there have been a whole lot of...
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Operations
When we were doing the implementation with them, Solventum couldn't tell us how their product...
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Loyalty
The prioritization in 360 Encompass CDI is excellent, but the financial impacts are horrible. We...
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Value
Where the vendor is charging me more than I would like is mainly the consulting fees. I am a...
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Product
The workflow is pretty easy to use. What is easy to use about it is the way the work list is...
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Product
What I would like to see Solventum improve is related to the outpatient CDI; I know they have a...
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Relationship, Product
The vendor creates new technology, but they bring it out too soon before it has been really vetted,...
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Culture, Relationship
Years ago, when I was pushing the envelope for something, I got the impression that 3M indirectly...
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Relationship
We are going through a major revenue cycle upgrade with our EHR vendor, and Solventum is critical....
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Relationship
Solventum has what we need. I have regular meetings with them, and I feel very pleased after the...
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Product
Solventum could be more ahead of the curve. They have some slowness in entering the AI coding and...
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Relationship
When we put in a ticket for Solventum, sometimes it gets to my ears, and it shouldn't. If anything...
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Culture, Operations
My sales representative is very nice. The vendor has nice people, but when I invited them to...
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Value
Solventum could avoid nickel-and-diming us so much. We are already giving them so much money, and if...
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Relationship, Product
Regarding 360 Encompass CDI working as promoted, the client and Solventum might have different...
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Product
360 Encompass CDI is the best product out there. End users love it. Part of what they love is the...
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Relationship
We tend to be a pretty good partner with Solventum. We give them ideas, and they tend to respond...
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Relationship
Solventum has been proactive. We had something recently where they identified something and were the...
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Relationship
We used to feel a little more executive involvement than just our customer service representative...
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Loyalty
My overall satisfaction with Solventum is slightly below the top of the scale, but I would really...
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Value
Solventum does not avoid charging us for every little thing. That is very common in the industry....
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Value
Technology is expensive, but when we look at some of Solventum's technologies compared to what other...
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Relationship
Solventum has a good relationship with our internal team. The vendor is just well oiled and has good...
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Product
Solventum does a great job with the system's coding side. The system is our source of truth for...
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Product
I don't like Solventum's software for reports. The vendor's reports don't work right with all of our...
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Value
360 Encompass CDI is pretty costly. We have invested a lot, and we hope that we can invest even more...
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Product
Solventum is pretty sophisticated with integration. The product works pretty seamlessly with our...
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Operations
Solventum is super organized in running projects, and they do a really nice job. We did a training,...
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Loyalty, Relationship
We met with Solventum recently, and they told us what was coming. They said there is a brand-new...
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Relationship
Solventum is very receptive. We have had a few hiccups here and there between them and our EHR...
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Loyalty
Solventum’s latest and greatest AI platform with physician nudges sits on the current 360 Encompass...
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Product
360 Encompass CDI’s reporting capabilities have some consequences and issues. Collaboration is...
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Operations, Product
Solventum is constantly trying to integrate new technology. Solventum does well with training. But I...
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Product
The vendor puts in a lot of effort, but with the number of systems that we use that either integrate...
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Loyalty
I don't like their new name, Solventum. They will forever be 3M to me. Not only are there a lot of...
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Value
Solventum tries to nickel-and-dime customers. I will use a vehicle analogy. When I buy a car, I...
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Operations
We had a very difficult implementation, and mistakes were made that came to light years later, so we...
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Relationship
We had a problem that 3M knew about, but we had to find it for them to fix it for us. They had put...
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Loyalty, Product
We don't use 3M's newest platform because we had a really poor experience with their old platform,...
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Product
The product doesn't meet all my needs. I need integration with my other vendor, and I need reports...
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Relationship
We have a schedule of updates that Solventum puts in. Many times, we find that a patch is needed and...
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Product
360 Encompass CDI is pretty good. I would like to measure the impact.
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Product
360 Encompass CDI is really helpful in terms of going back and checking on the cases that we have...
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Loyalty, Product
Lately, we have been really focused on another vendor, and Solventum has mentioned that they are...
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Product
Solventum has improved their reporting capability around CDS productivity, collaboration, and CDI....
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Relationship
I have participated in some of Solventum’s voice-of-customer types of calls where they want feedback...
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Loyalty, Product
We are able to fully utilize 360 Encompass CDI to meet our goals. Solventum’s prioritization of...
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Relationship
The Solventum customer support is pretty good. But the support people are not always in the know...
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