360 Encompass CDI Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Relationship

Solventum is slow to evolve to changing trends and needs. In general, Solventum is not forthcoming...

Oct 2024
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Director

Relationship

Our support person from Solventum is very engaged in trying to help us, and we see the vendor trying...

Oct 2024
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Director

Product

360 Encompass CDI just started to use 3M Enterprise Analytics, and there have been a whole lot of...

Oct 2024
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Director

Operations

When we were doing the implementation with them, Solventum couldn't tell us how their product...

Oct 2024
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Director

Loyalty

The prioritization in 360 Encompass CDI is excellent, but the financial impacts are horrible. We...

Oct 2024
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Director

Value

Where the vendor is charging me more than I would like is mainly the consulting fees. I am a...

Oct 2024
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Director

Product

The workflow is pretty easy to use. What is easy to use about it is the way the work list is...

Oct 2024
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Director

Product

What I would like to see Solventum improve is related to the outpatient CDI; I know they have a...

Oct 2024
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Director

Relationship, Product

The vendor creates new technology, but they bring it out too soon before it has been really vetted,...

Oct 2024
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Director

Culture, Relationship

Years ago, when I was pushing the envelope for something, I got the impression that 3M indirectly...

Sep 2024
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Director

Relationship

We are going through a major revenue cycle upgrade with our EHR vendor, and Solventum is critical....

Sep 2024
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Director

Relationship

Solventum has what we need. I have regular meetings with them, and I feel very pleased after the...

Sep 2024
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Director

Product

Solventum could be more ahead of the curve. They have some slowness in entering the AI coding and...

Sep 2024
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Director

Relationship

When we put in a ticket for Solventum, sometimes it gets to my ears, and it shouldn't. If anything...

Sep 2024
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Director

Culture, Operations

My sales representative is very nice. The vendor has nice people, but when I invited them to...

Sep 2024
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Director

Value

Solventum could avoid nickel-and-diming us so much. We are already giving them so much money, and if...

Sep 2024
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Director

Relationship, Product

Regarding 360 Encompass CDI working as promoted, the client and Solventum might have different...

Sep 2024
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Director

Product

360 Encompass CDI is the best product out there. End users love it. Part of what they love is the...

Sep 2024
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Director

Relationship

We tend to be a pretty good partner with Solventum. We give them ideas, and they tend to respond...

Sep 2024
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Director

Relationship

Solventum has been proactive. We had something recently where they identified something and were the...

Sep 2024
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Director

Relationship

We used to feel a little more executive involvement than just our customer service representative...

Sep 2024
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Director

Loyalty

My overall satisfaction with Solventum is slightly below the top of the scale, but I would really...

Sep 2024
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Director

Value

Solventum does not avoid charging us for every little thing. That is very common in the industry....

Sep 2024
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Director

Value

Technology is expensive, but when we look at some of Solventum's technologies compared to what other...

Sep 2024
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Director

Relationship

Solventum has a good relationship with our internal team. The vendor is just well oiled and has good...

Sep 2024
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Director

Product

Solventum does a great job with the system's coding side. The system is our source of truth for...

Sep 2024
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Director

Product

I don't like Solventum's software for reports. The vendor's reports don't work right with all of our...

Sep 2024
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Director

Value

360 Encompass CDI is pretty costly. We have invested a lot, and we hope that we can invest even more...

Aug 2024
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Director

Product

Solventum is pretty sophisticated with integration. The product works pretty seamlessly with our...

Aug 2024
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Director

Operations

Solventum is super organized in running projects, and they do a really nice job. We did a training,...

Aug 2024
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Director

Loyalty, Relationship

We met with Solventum recently, and they told us what was coming. They said there is a brand-new...

Aug 2024
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Director

Relationship

Solventum is very receptive. We have had a few hiccups here and there between them and our EHR...

Aug 2024
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Director

Loyalty

Solventum’s latest and greatest AI platform with physician nudges sits on the current 360 Encompass...

Aug 2024
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VP/Other Executive

Product

360 Encompass CDI’s reporting capabilities have some consequences and issues. Collaboration is...

Aug 2024
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VP/Other Executive

Operations, Product

Solventum is constantly trying to integrate new technology. Solventum does well with training. But I...

Aug 2024
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VP/Other Executive

Product

The vendor puts in a lot of effort, but with the number of systems that we use that either integrate...

Aug 2024
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VP/Other Executive

Loyalty

I don't like their new name, Solventum. They will forever be 3M to me. Not only are there a lot of...

Aug 2024
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VP/Other Executive

Value

Solventum tries to nickel-and-dime customers. I will use a vehicle analogy. When I buy a car, I...

Aug 2024
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Director

Operations

We had a very difficult implementation, and mistakes were made that came to light years later, so we...

Jul 2024
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Director

Relationship

We had a problem that 3M knew about, but we had to find it for them to fix it for us. They had put...

Jul 2024
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Director

Loyalty, Product

We don't use 3M's newest platform because we had a really poor experience with their old platform,...

Jul 2024
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Director

Product

The product doesn't meet all my needs. I need integration with my other vendor, and I need reports...

Jul 2024
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Director

Relationship

We have a schedule of updates that Solventum puts in. Many times, we find that a patch is needed and...

Jul 2024
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Director

Product

360 Encompass CDI is pretty good. I would like to measure the impact.

Jul 2024
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Director

Product

360 Encompass CDI is really helpful in terms of going back and checking on the cases that we have...

Jul 2024
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Director

Loyalty, Product

Lately, we have been really focused on another vendor, and Solventum has mentioned that they are...

Jul 2024
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Director

Product

Solventum has improved their reporting capability around CDS productivity, collaboration, and CDI....

Jul 2024
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Director

Relationship

I have participated in some of Solventum’s voice-of-customer types of calls where they want feedback...

Jul 2024
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Director

Loyalty, Product

We are able to fully utilize 360 Encompass CDI to meet our goals. Solventum’s prioritization of...

Jul 2024
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Director

Relationship

The Solventum customer support is pretty good. But the support people are not always in the know...

Jul 2024
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Director

Product

A while ago, our organization switched to hosting the application via a cloud service. The cloud...

Jun 2024
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VP/Other Executive

Product

For 360 Encompass CDI, we would like to see more automation, especially with the arrival of...

Jun 2024
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VP/Other Executive

Relationship

Solventum has a great partnership with us. Their account executive is extremely proactive. That...

Jun 2024
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Manager

Product

360 Encompass CDI is fairly straightforward. And 360 Encompass CDI is more established than MModal...

May 2024
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Manager

Operations

Solventum worked really hard with us as we transitioned over to a new EHR; that was phenomenal. They...

May 2024
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Manager

Product

Every time we take an upgrade, something breaks in 360 Encompass CDI. It is very debilitating. That...

May 2024
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Manager

Relationship, Product

Regarding support with 360 Encompass CDI, things get lost. Because 360 Encompass CDI is so huge, it...

May 2024
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VP/Other Executive

Culture, Value

The vendor definitely charges us for every little thing. They are always trying to sell us...

May 2024
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VP/Other Executive

Relationship, Operations

Implementations go pretty smoothly with the vendor. The only problems we have are with our own IT...

May 2024
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VP/Other Executive

Relationship

Solventum is going in the right direction. Their support is good, and their executives are on top of...

May 2024
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Director

Product

The vendor could improve the system's ease of use and some of its reports. The system has canned...

May 2024
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VP/Other Executive

Loyalty

I hope 360 Encompass CDI is part of our long-term plans. The system works fine. It works the way...

May 2024
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Director

Value

Solventum is good at charging for every little thing. There are just always different products, and...

May 2024
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Director

Relationship, Operations, Product

360 Encompass CDI has many modules and training for us. However, we do have challenges with the...

May 2024
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Director

Operations

Solventum did not come prepared with the correct workflows that had been defined prior to our...

May 2024
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Director

Product

Our end users adapted rather easily and quickly to 360 Encompass CDI when we had to tweak our...

May 2024
||
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Director

Relationship

Our relationship with Solventum hasn’t been the best in the past, and we have to own some of that...

May 2024
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Director

Relationship

One person from Solventum has been assigned to our account, and they are very knowledgeable and...

May 2024
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VP/Other Executive

Loyalty

We are changing the Solventum platform that we are on. We are moving away from 360 Encompass CDI and...

May 2024
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VP/Other Executive

Loyalty, Relationship, Product

I was very happy with 3M. They had some chronic issues that they were making some progress on, but...

May 2024
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Director

Relationship

3M might not promise anything, but they fall a little short when it comes to support. At times, we...

Mar 2024
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Director

Product

360 Encompass CDI is fairly straightforward. We are pretty happy with the way the product is...

Mar 2024
||
(0)
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Director

Relationship

3M is good at listening to our concerns. We have a dedicated customer relationship manager who we...

Mar 2024
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Director

Value

360 Encompass CDI is very expensive. It just seems like there is always an additional charge with...

Feb 2024
||
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Director

Product

I don't use 360 Encompass CDI a whole lot, but my CDI team uses it. In 360 Encompass CDI, I'm able...

Feb 2024
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Director

Relationship

I can reach out to our account representative at 3M and immediately get a response. I also have...

Feb 2024
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(0)
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Director

Product

We like the ability to customize the prioritization of cases that we review. We can focus on the...

Feb 2024
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Director

Product

To a degree, we struggle with some of the data elements and getting the right data at the right time...

Feb 2024
||
(0)
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Director

Product

We have converted over to the cloud with 3M, and we have definitely learned some lessons there. We...

Feb 2024
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(0)
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Director

Product

3M recently let us loose with enterprise analytics, and while the data in the system is nice,...

Feb 2024
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Director

Relationship

3M is really good at doing deep dives into how the product is set up. Then, they talk through why we...

Feb 2024
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Director

Operations

3M's training is great because of a combination of things. When we need training, the vendor will...

Feb 2024
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Director

Loyalty, Product

I think that we will get a lot of robust and rich data from the system in a year, and I think that...

Feb 2024
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VP/Other Executive

Product

Right now, we are with 3M for the long run. 360 Encompass CDI delivers queries in real time to...

Feb 2024
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Director

Value

Our biggest thing when it comes to 3M charging us is enhancements and reports. There will be...

Jan 2024
||
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Director

Product

The thing that I like the most about 360 Encompass CDI is the ability to be able to take work,...

Jan 2024
||
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Director

Product

To make 360 Encompass CDI better, it would be good to have additional filtering in the worklist. I...

Jan 2024
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Director

Loyalty, Product

The reporting structure is changing. The one that we used in 2023 is going away, and I am not a fan...

Jan 2024
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Director

Culture

The vendor is not trying to give us some sort of rosy picture that doesn't end up being reality....

Jan 2024
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(0)
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Director

Product

I have really enjoyed the enterprise analytics that the vendor has added for reporting and...

Jan 2024
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Director

Product, Value

Having physician satisfaction where it relates to documentation is a challenge. Physicians want to...

Jan 2024
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Director

Product

360 Encompass CDI is very easy and user friendly, but there is a reporting issue. 3M is the one who...

Jan 2024
||
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Director

Operations, Product

3M does automatic impact for CDI, and that functionality was not ready for us at all. We pushed into...

Jan 2024
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Director

Relationship

We are going through a project with 3M right now, and they have skin in the game. There are many 3M...

Jan 2024
||
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Director

Loyalty, Product

We have some issues with the 3M system and what the vendor is or is not including. We have no...

Jan 2024
||
(0)
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Director

Value

With 3M, there is always an issue with the upgrades, and they always take forever. There is never a...

Jan 2024
||
(0)
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Director

Relationship

3M’s service is pretty good; if we bring our concerns to them, they address them. Sometimes that...

Jan 2024
||
(0)
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Director

Operations

3M is definitely innovative. We implemented prioritization in the CDI workspace, and that has had...

Jan 2024
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Director

Product, Value

I like the integration of having 360 Encompass System (CAC) as part of the 360 Encompass CDI...

Dec 2023
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Director

Product

The ease of use of 360 Encompass CDI is probably its biggest strength. It is intuitive, so new users...

Dec 2023
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(0)
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Director

Product

360 Encompass CDI has excellent reports, and I love the reports when they are working.

Dec 2023
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(0)
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Director

Product

3M is constantly changing their reports, so the reports aren't always working properly. Also, their...

Dec 2023
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(0)
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Director

Product

360 Encompass CDI does not integrate well with certain solutions. That means that for DRG mismatches...

Dec 2023
||
(0)
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Director

Operations

3M’s training is excellent, and they are always available for questions. They give us specific...

Dec 2023
||
(0)
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Director

Product

3M rolled out a new reporting tool, and we have seen how we could be more successful at using that tool....

Nov 2023
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(0)
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Director

Product

Physicians don't like 360 Encompass CDI. They don't want any queries.

Nov 2023
||
(0)
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Director

Loyalty, Relationship

We have issues with system upgrades and ticket timelines when it comes to completing support...

Nov 2023
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(0)
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Manager

Product

We have struggled with the system. Its reporting piece just doesn't have enough flexibility to allow...

Nov 2023
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(0)
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Manager

Relationship, Operations, Product

We had an issue with an upgrade from 3M that caused some problems. 3M knew about those problems, but...

Nov 2023
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(0)
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Manager

Culture, Value

As we have expanded our organization, we have had to purchase things that we expected would be...

Nov 2023
||
(0)
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Manager

Relationship

I have had great support experience from 3M with certain projects. I get wonderful responses. 3M is...

Nov 2023
||
(0)
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Manager

Relationship

On a daily basis, I feel like I get a good response from 3M’s support team, but I am not the one who...

Nov 2023
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Manager

Operations, Product, Value

I love 360 Encompass CDI. I have been a 3M customer for a long time. 360 Encompass CDI has really...

Nov 2023
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(0)
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Manager

Product

What I am struggling with now are the interfaces of documents to our electronic medical record. I am...

Nov 2023
||
(0)
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Director

Relationship, Value

The nickel-and-diming with 3M has been horrible. The customer service is also lacking. Their biggest...

Nov 2023
||
(0)
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Director

Product

The product is the best in the market at this minute, but it needs a lot of improvements. It is good...

Nov 2023
||
(0)
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Director

Relationship

3M has a lot of labor and dollars behind the product and a lot of experience because of the years of...

Nov 2023
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VP/Other Executive

Product

3M doesn’t play nicely with any other company that we use products from. An example is we are trying...

Nov 2023
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VP/Other Executive

Relationship

I don't care for working with 3M. They are simply too big, and we can't get customization. There...

Nov 2023
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VP/Other Executive

Product

We still haven't gotten the type of reporting from 3M that we have asked for. 3M is finally rolling...

Nov 2023
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(0)
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VP/Other Executive

Culture, Value

We wanted a specific interface to help us with dashboards and reports. With that, 3M backtracked on...

Nov 2023
||
(0)
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VP/Other Executive

Product

We want to see improvements in 3M’s prioritization. Their prioritization is really based on the...

Nov 2023
||
(0)
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VP/Other Executive

Product

Our users know 3M's system; they are comfortable. We love the grouper and quality notifications...

Nov 2023
||
(0)
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Manager

Relationship

3M keeps their promises to a degree. Lately, we have been having a few issues here and there and a...

Nov 2023
||
(0)
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Manager

Product

Some end users want different functionality to make their life easier in 360 Encompass CDI, like the...

Nov 2023
||
(0)
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Manager

Relationship

If we have a quality indicator issue, we have to submit a ticket or call. If we get on the 3M...

Nov 2023
||
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Manager

Product

The CDI product overall does fairly well with the query responses that the CDI analysts submit. I...

Nov 2023
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Manager

Operations

The end users of 360 Encompass CDI get frustrated, but a lot of the frustration has to do with...

Nov 2023
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CIO

Culture, Value

I paid for functionality that doesn't work. I don't know if I would call that nickel-and-diming...

Nov 2023
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CIO

Loyalty, Relationship

I don't hear from any of 3M’s executives, and that is what frustrates me so much. Previously, I...

Nov 2023
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Manager

Product

In 360 Encompass CDI, the reporting around productivity is accurate, and the reporting has gotten...

Nov 2023
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Manager

Product

For 360 Encompass CDI, there is room for improvement. 3M just needs to enhance their technology and...

Nov 2023
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Manager

Product

I have very excited CDI people waiting for 3M’s upgrade, which involves physician nudges. 3M has...

Nov 2023
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Director

Loyalty

The product has changed a lot in recent years. The vendor is buying MModal, so we are going to have...

Nov 2023
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Director

Operations

We have had to do a lot of tweaking to the product’s prioritization list. I don’t know whether the...

Nov 2023
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Director

Relationship

When we place tickets, sometimes it takes a while for the vendor to understand what we are asking...

Nov 2023
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Director

Value

The vendor does kind of nickel-and-dime us. Everything costs something.

Nov 2023
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Nurse

Value

We are recovering a lot of lost revenue thanks to 360 Encompass CDI. We have optimized as much as...

Oct 2023
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Nurse

Loyalty, Product

I think I will still be very satisfied with the product next year, but the reporting suite hasn't...

Oct 2023
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Nurse

Product

The product is easy for me, but the ease of use depends on what generation someone is. Millennials...

Oct 2023
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Nurse

Relationship

For some people, 3M’s support might be a challenge because the support people require a solution ID....

Oct 2023
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Nurse

Product

I feel very comfortable with 360 Encompass CDI in terms of the day-to-day functions of CDI...

Oct 2023
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