360 Encompass CDI Commentary
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Value

Solventum is expensive, don't get me wrong. I met an executive at Solventum recently, and they...

Nov 2024
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Director

Relationship

There has been a change in this last little while since Solventum has gone from 3M to Solventum....

Nov 2024
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Director

Product

I am absolutely satisfied with 360 Encompass CDI. The satisfaction is more in their updates and what...

Nov 2024
||
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Director

Value

Solventum charges everything they can. The cost is higher than in most markets, and when we compare,...

Nov 2024
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Director

Relationship

Solventum’s support team does respond back, and that leads to our account manager who really helps...

Nov 2024
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VP/Other Executive

Culture, Value

We want to use a tool that we have to do certain things, but Solventum just wants to sell us their...

Nov 2024
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VP/Other Executive

Product

360 Encompass CDI's user interface is really nice. The vendor's references are excellent, and we...

Nov 2024
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VP/Other Executive

Culture, Value

360 Encompass CDI is pretty expensive. Solventum nickel-and-dimes us for everything. A lot of the...

Nov 2024
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VP/Other Executive

Operations

Solventum is too big. We always have to put in tickets. Our implementation for 360 Encompass CDI was...

Nov 2024
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VP/Other Executive

Product, Value

To us, tangible outcomes are high-impact outcomes with improved productivity. The lack of AI in 360...

Nov 2024
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VP/Other Executive

Product

360 Encompass CDI is a tool, but we have to set it up. It is a rules-based system. Solventum just...

Nov 2024
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Manager

Product

Our end users like the ease of use for 360 Encompass CDI for the most part; they are really enjoying...

Nov 2024
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Manager

Relationship

Solventum sends emails about known product issues. They have documentation on how to resolve those....

Nov 2024
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Manager

Relationship

When the CDI team has an issue with 360 Encompass CDI, I put in a ticket, and I don't know whether I...

Nov 2024
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Manager

Relationship

Whenever we have an issue with 360 Encompass CDI, we muddle through it, just get to the bottom of...

Nov 2024
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VP/Other Executive

Product

Solventum’s biggest strength with 360 Encompass CDI would be that they merge it within the coding...

Nov 2024
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VP/Other Executive

Product

Solventum’s reporting has changed quite a bit over the past few years. They have done multiple...

Nov 2024
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VP/Other Executive

Product

Solventum does a really good job using NLP to identify coding opportunities or automatically add...

Nov 2024
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VP/Other Executive

Product

For 360 Encompass CDI’s chart review and documentation process to work on the prioritization, we...

Nov 2024
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Manager

Product

The reporting capability in 360 Encompass CDI is poor. The system doesn’t have a reliable reporting...

Nov 2024
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Manager

Product

360 Encompass CDI does a bit above the minimum; we can do our reviews and review documentation. It...

Nov 2024
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Manager

Product

We have been dissatisfied with 360 Encompass CDI at times, but because of the groupers and the...

Nov 2024
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Manager

Relationship

Solventum is not proactive at all. They are very reactive. Their support could be better. Depending...

Nov 2024
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Manager

Product

360 Encompass CDI’s biggest strength is its ability to be cohesive with final coding, see codes, and...

Nov 2024
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Director

Product

When it comes to reporting, unless we are in the enterprise analytics in 360 Encompass CDI every...

Nov 2024
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Director

Product

We have physicians that get a little irritated with how 360 Encompass CDI shows up in Epic. But they...

Nov 2024
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Director

Value

Solventum takes things into consideration when we have charges. Sometimes we do have to pay for...

Nov 2024
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Director

Relationship

Sometimes when we feel like we have a sense of urgency around something, we don't necessarily feel...

Nov 2024
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Nurse

Operations, Product

360 Encompass CDI works great. It is intuitive, and when things are added, they are very intuitive....

Nov 2024
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Nurse

Product, Value

The prioritization in 360 Encompass CDI has been working pretty well. We did roll out the vendor's...

Nov 2024
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Nurse

Relationship

Solventum’s web support is good, and I have been talking to the support people for years. They are...

Nov 2024
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Nurse

Operations, Product

I am very satisfied with the 360 Encompass CDI upgrades. We went to a cloud base, so we are on a...

Nov 2024
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Nurse

Loyalty, Product

In the past, I have been more satisfied with 360 Encompass CDI's reporting, but I'm using the...

Nov 2024
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Manager

Product, Value

When it comes to the system's reports, I don't get the productivity from the system's codes that I...

Nov 2024
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Manager

Product

It can be a little tricky to save the system's queries when we come across unusual situations where...

Nov 2024
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Manager

Product

We have an old-fashioned version of our EHR, and 360 Encompass CDI and our EHR don't talk to each...

Nov 2024
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Manager

Product

I would like to see Solventum really emphasize prioritization. That number-one way to hit the best...

Nov 2024
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Manager

Operations, Product

360 Encompass CDI is easy to use, and we can leap into it almost immediately. When we switched to...

Nov 2024
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Manager

Operations

Solventum hasn't been perfect. They have had some turnover, so things have been a little slower than...

Nov 2024
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Analyst/Coordinator

Relationship, Product, Value

At one point, Solventum gave customers the ability to write some reports, but then they pulled that...

Nov 2024
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Analyst/Coordinator

Relationship

Solventum is pretty good about notifying us of things, but it would be nice to have a high level of...

Nov 2024
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Director

Relationship

Solventum is slow to evolve to changing trends and needs. In general, Solventum is not forthcoming...

Oct 2024
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Director

Relationship

Our support person from Solventum is very engaged in trying to help us, and we see the vendor trying...

Oct 2024
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Director

Product

360 Encompass CDI just started to use 3M Enterprise Analytics, and there have been a whole lot of...

Oct 2024
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Director

Operations

When we were doing the implementation with them, Solventum couldn't tell us how their product...

Oct 2024
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Director

Loyalty

The prioritization in 360 Encompass CDI is excellent, but the financial impacts are horrible. We...

Oct 2024
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Director

Value

Where the vendor is charging me more than I would like is mainly the consulting fees. I am a...

Oct 2024
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Director

Product

The workflow is pretty easy to use. What is easy to use about it is the way the work list is...

Oct 2024
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Director

Product

What I would like to see Solventum improve is related to the outpatient CDI; I know they have a...

Oct 2024
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Director

Relationship, Product

The vendor creates new technology, but they bring it out too soon before it has been really vetted,...

Oct 2024
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Director

Culture, Relationship

Years ago, when I was pushing the envelope for something, I got the impression that 3M indirectly...

Sep 2024
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Director

Relationship

We are going through a major revenue cycle upgrade with our EHR vendor, and Solventum is critical....

Sep 2024
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Director

Relationship

Solventum has what we need. I have regular meetings with them, and I feel very pleased after the...

Sep 2024
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Director

Product

Solventum could be more ahead of the curve. They have some slowness in entering the AI coding and...

Sep 2024
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Director

Relationship

When we put in a ticket for Solventum, sometimes it gets to my ears, and it shouldn't. If anything...

Sep 2024
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Director

Culture, Operations

My sales representative is very nice. The vendor has nice people, but when I invited them to...

Sep 2024
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Director

Value

Solventum could avoid nickel-and-diming us so much. We are already giving them so much money, and if...

Sep 2024
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Director

Relationship, Product

Regarding 360 Encompass CDI working as promoted, the client and Solventum might have different...

Sep 2024
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Director

Product

360 Encompass CDI is the best product out there. End users love it. Part of what they love is the...

Sep 2024
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Director

Relationship

We tend to be a pretty good partner with Solventum. We give them ideas, and they tend to respond...

Sep 2024
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Director

Relationship

Solventum has been proactive. We had something recently where they identified something and were the...

Sep 2024
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Director

Relationship

We used to feel a little more executive involvement than just our customer service representative...

Sep 2024
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Director

Loyalty

My overall satisfaction with Solventum is slightly below the top of the scale, but I would really...

Sep 2024
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Director

Value

Solventum does not avoid charging us for every little thing. That is very common in the industry....

Sep 2024
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Director

Value

Technology is expensive, but when we look at some of Solventum's technologies compared to what other...

Sep 2024
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Director

Relationship

Solventum has a good relationship with our internal team. The vendor is just well oiled and has good...

Sep 2024
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Director

Product

Solventum does a great job with the system's coding side. The system is our source of truth for...

Sep 2024
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Director

Product

I don't like Solventum's software for reports. The vendor's reports don't work right with all of our...

Sep 2024
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Director

Value

360 Encompass CDI is pretty costly. We have invested a lot, and we hope that we can invest even more...

Aug 2024
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Director

Product

Solventum is pretty sophisticated with integration. The product works pretty seamlessly with our...

Aug 2024
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Director

Operations

Solventum is super organized in running projects, and they do a really nice job. We did a training,...

Aug 2024
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Director

Loyalty, Relationship

We met with Solventum recently, and they told us what was coming. They said there is a brand-new...

Aug 2024
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Director

Relationship

Solventum is very receptive. We have had a few hiccups here and there between them and our EHR...

Aug 2024
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Director

Loyalty

Solventum’s latest and greatest AI platform with physician nudges sits on the current 360 Encompass...

Aug 2024
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VP/Other Executive

Product

360 Encompass CDI’s reporting capabilities have some consequences and issues. Collaboration is...

Aug 2024
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VP/Other Executive

Operations, Product

Solventum is constantly trying to integrate new technology. Solventum does well with training. But I...

Aug 2024
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VP/Other Executive

Product

The vendor puts in a lot of effort, but with the number of systems that we use that either integrate...

Aug 2024
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VP/Other Executive

Loyalty

I don't like their new name, Solventum. They will forever be 3M to me. Not only are there a lot of...

Aug 2024
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VP/Other Executive

Value

Solventum tries to nickel-and-dime customers. I will use a vehicle analogy. When I buy a car, I...

Aug 2024
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Director

Operations

We had a very difficult implementation, and mistakes were made that came to light years later, so we...

Jul 2024
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Director

Relationship

We had a problem that 3M knew about, but we had to find it for them to fix it for us. They had put...

Jul 2024
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Director

Loyalty, Product

We don't use 3M's newest platform because we had a really poor experience with their old platform,...

Jul 2024
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Director

Product

The product doesn't meet all my needs. I need integration with my other vendor, and I need reports...

Jul 2024
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Director

Relationship

We have a schedule of updates that Solventum puts in. Many times, we find that a patch is needed and...

Jul 2024
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Director

Product

360 Encompass CDI is pretty good. I would like to measure the impact.

Jul 2024
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Director

Product

360 Encompass CDI is really helpful in terms of going back and checking on the cases that we have...

Jul 2024
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Director

Loyalty, Product

Lately, we have been really focused on another vendor, and Solventum has mentioned that they are...

Jul 2024
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Director

Product

Solventum has improved their reporting capability around CDS productivity, collaboration, and CDI....

Jul 2024
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Director

Relationship

I have participated in some of Solventum’s voice-of-customer types of calls where they want feedback...

Jul 2024
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Director

Loyalty, Product

We are able to fully utilize 360 Encompass CDI to meet our goals. Solventum’s prioritization of...

Jul 2024
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Director

Relationship

The Solventum customer support is pretty good. But the support people are not always in the know...

Jul 2024
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Director

Product

A while ago, our organization switched to hosting the application via a cloud service. The cloud...

Jun 2024
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VP/Other Executive

Product

For 360 Encompass CDI, we would like to see more automation, especially with the arrival of...

Jun 2024
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VP/Other Executive

Relationship

Solventum has a great partnership with us. Their account executive is extremely proactive. That...

Jun 2024
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Manager

Product

360 Encompass CDI is fairly straightforward. And 360 Encompass CDI is more established than MModal...

May 2024
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Manager

Operations

Solventum worked really hard with us as we transitioned over to a new EHR; that was phenomenal. They...

May 2024
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Manager

Product

Every time we take an upgrade, something breaks in 360 Encompass CDI. It is very debilitating. That...

May 2024
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Manager

Relationship, Product

Regarding support with 360 Encompass CDI, things get lost. Because 360 Encompass CDI is so huge, it...

May 2024
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VP/Other Executive

Culture, Value

The vendor definitely charges us for every little thing. They are always trying to sell us...

May 2024
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VP/Other Executive

Relationship, Operations

Implementations go pretty smoothly with the vendor. The only problems we have are with our own IT...

May 2024
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VP/Other Executive

Relationship

Solventum is going in the right direction. Their support is good, and their executives are on top of...

May 2024
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(0)
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Director

Product

The vendor could improve the system's ease of use and some of its reports. The system has canned...

May 2024
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VP/Other Executive

Loyalty

I hope 360 Encompass CDI is part of our long-term plans. The system works fine. It works the way...

May 2024
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(0)
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Director

Value

Solventum is good at charging for every little thing. There are just always different products, and...

May 2024
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(0)
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Director

Relationship, Operations, Product

360 Encompass CDI has many modules and training for us. However, we do have challenges with the...

May 2024
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Director

Operations

Solventum did not come prepared with the correct workflows that had been defined prior to our...

May 2024
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(0)
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Director

Product

Our end users adapted rather easily and quickly to 360 Encompass CDI when we had to tweak our...

May 2024
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Director

Relationship

Our relationship with Solventum hasn’t been the best in the past, and we have to own some of that...

May 2024
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(0)
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Director

Relationship

One person from Solventum has been assigned to our account, and they are very knowledgeable and...

May 2024
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VP/Other Executive

Loyalty

We are changing the Solventum platform that we are on. We are moving away from 360 Encompass CDI and...

May 2024
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

I was very happy with 3M. They had some chronic issues that they were making some progress on, but...

May 2024
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Director

Relationship

3M might not promise anything, but they fall a little short when it comes to support. At times, we...

Mar 2024
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(0)
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Director

Product

360 Encompass CDI is fairly straightforward. We are pretty happy with the way the product is...

Mar 2024
||
(0)
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Director

Relationship

3M is good at listening to our concerns. We have a dedicated customer relationship manager who we...

Mar 2024
||
(0)
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Director

Value

360 Encompass CDI is very expensive. It just seems like there is always an additional charge with...

Feb 2024
||
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Director

Product

I don't use 360 Encompass CDI a whole lot, but my CDI team uses it. In 360 Encompass CDI, I'm able...

Feb 2024
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Director

Relationship

I can reach out to our account representative at 3M and immediately get a response. I also have...

Feb 2024
||
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Director

Product

We like the ability to customize the prioritization of cases that we review. We can focus on the...

Feb 2024
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Director

Product

To a degree, we struggle with some of the data elements and getting the right data at the right time...

Feb 2024
||
(0)
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Director

Product

We have converted over to the cloud with 3M, and we have definitely learned some lessons there. We...

Feb 2024
||
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Director

Product

3M recently let us loose with enterprise analytics, and while the data in the system is nice,...

Feb 2024
||
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Director

Relationship

3M is really good at doing deep dives into how the product is set up. Then, they talk through why we...

Feb 2024
||
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Director

Operations

3M's training is great because of a combination of things. When we need training, the vendor will...

Feb 2024
||
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Director

Loyalty, Product

I think that we will get a lot of robust and rich data from the system in a year, and I think that...

Feb 2024
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VP/Other Executive

Product

Right now, we are with 3M for the long run. 360 Encompass CDI delivers queries in real time to...

Feb 2024
||
(0)
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CMIO

Relationship

3M has really impressed me because their customer service is very good. We meet with their...

Jan 2024
||
(0)
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CMIO

Product

3M needs to find a way to integrate so that their product can play in the same sandbox as multiple...

Jan 2024
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Director

Value

Our biggest thing when it comes to 3M charging us is enhancements and reports. There will be...

Jan 2024
||
(0)
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Director

Product

The thing that I like the most about 360 Encompass CDI is the ability to be able to take work,...

Jan 2024
||
(0)
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Director

Product

To make 360 Encompass CDI better, it would be good to have additional filtering in the worklist. I...

Jan 2024
||
(0)
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Director

Loyalty, Product

The reporting structure is changing. The one that we used in 2023 is going away, and I am not a fan...

Jan 2024
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(0)
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Director

Culture

The vendor is not trying to give us some sort of rosy picture that doesn't end up being reality....

Jan 2024
||
(0)
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Director

Product

I have really enjoyed the enterprise analytics that the vendor has added for reporting and...

Jan 2024
||
(0)
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Director

Product, Value

Having physician satisfaction where it relates to documentation is a challenge. Physicians want to...

Jan 2024
||
(0)
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Director

Product

360 Encompass CDI is very easy and user friendly, but there is a reporting issue. 3M is the one who...

Jan 2024
||
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Director

Operations, Product

3M does automatic impact for CDI, and that functionality was not ready for us at all. We pushed into...

Jan 2024
||
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Director

Relationship

We are going through a project with 3M right now, and they have skin in the game. There are many 3M...

Jan 2024
||
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Director

Loyalty, Product

We have some issues with the 3M system and what the vendor is or is not including. We have no...

Jan 2024
||
(0)
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Director

Value

With 3M, there is always an issue with the upgrades, and they always take forever. There is never a...

Jan 2024
||
(0)
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Director

Relationship

3M’s service is pretty good; if we bring our concerns to them, they address them. Sometimes that...

Jan 2024
||
(0)
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Director

Operations

3M is definitely innovative. We implemented prioritization in the CDI workspace, and that has had...

Jan 2024
||
(0)
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Director

Product, Value

I like the integration of having 360 Encompass System (CAC) as part of the 360 Encompass CDI...

Dec 2023
||
(0)
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Director

Product

The ease of use of 360 Encompass CDI is probably its biggest strength. It is intuitive, so new users...

Dec 2023
||
(0)
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Director

Product

360 Encompass CDI has excellent reports, and I love the reports when they are working.

Dec 2023
||
(0)
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Director

Product

3M is constantly changing their reports, so the reports aren't always working properly. Also, their...

Dec 2023
||
(0)
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Director

Product

360 Encompass CDI does not integrate well with certain solutions. That means that for DRG mismatches...

Dec 2023
||
(0)
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Director

Operations

3M’s training is excellent, and they are always available for questions. They give us specific...

Dec 2023
||
(0)
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