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360 Encompass CDI Commentary
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Don Seamons
Research Director
KLAS Research Director - Don Seamons
 
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Manager

Relationship

Solventum works with customers and their suggestions very well. We have had a couple of...

Jan 2026
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Manager

Product

The thing that I find frustrating about 3M is their reports. I get what I need out of them, but they...

Jan 2026
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Manager

Operations

Solventum really works with us on training. One of their employees in particular is an absolute...

Jan 2026
||
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Manager

Product

We have to do our own procedural and fracture coding in most cases because 360 Encompass CDI is not...

Jan 2026
||
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VP/Other Executive

Product, Value

The 360 Encompass CDI tool works very well. I would like additional capabilities around quality...

Jan 2026
||
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VP/Other Executive

Product

There are still gaps that prevent full utilization and require workarounds in 360 Encompass CDI....

Jan 2026
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VP/Other Executive

Loyalty

On the quality side of 360 Encompass CDI, we are not yet fully utilizing the tool, though there is...

Jan 2026
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VP/Other Executive

Relationship

Our Solventum customer representative is very responsive and receptive to my questions and requests,...

Jan 2026
||
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Director

Product

We are figuring out a way to use Solventum's enterprise workflow. That has a much more user-friendly...

Jan 2026
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Director

Loyalty, Relationship

Solventum is fantastic with requests. That is the reason we partner with them so much. They are very...

Jan 2026
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Director

Relationship

Solventum's philosophy has been to not constrain us from using the system for other purposes. We...

Jan 2026
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Director

Product

360 Encompass CDI's biggest strength is that we can prioritize things in it. That is in our control....

Jan 2026
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VP/Other Executive

Operations

We had to work with Solventum really closely during the implementation of 360 Encompass CDI, and...

Dec 2025
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VP/Other Executive

Product

360 Encompass CDI started out a bit rocky, but now it is okay. We had to do a lot of interfacing,...

Dec 2025
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Director

Loyalty

The system's quality is good when it is working. Solventum maintains their products where they are,...

Dec 2025
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Director

Relationship, Product

Solventum's products are good when they work, but they are always plagued with issues.

Dec 2025
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Director

Relationship, Product

Solventum offers integration options, but those aren't meaningful to us. As much as the product...

Dec 2025
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Director

Relationship

We have pain points with Solventum, but we like the vendor. Our account manager is good. However, in...

Dec 2025
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Director

Operations, Value

Solventum has really slipped with the implementation of their upgrades. The vendor has had to...

Dec 2025
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Director

Loyalty, Product

360 Encompass CDI is easy to use. That is why we are still using it. The system does a good job with...

Dec 2025
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VP/Other Executive

Product

I love the fact that CDI folks can see the codes in 360 Encompass CDI; that is unusual for a CDI...

Nov 2025
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Director

Relationship

Solventum is pretty helpful with 360 Encompass CDI, even though they have had a lot of changes with...

Nov 2025
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Director

Product

Every single time users open 360 Encompass CDI, it updates naturally. It is the slowest application...

Nov 2025
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Director

Value

I would buy 360 Encompass CDI again. 3M is probably one of the only players in town anyway; we don't...

Nov 2025
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Director

Value

Pretty much everything is included with 360 Encompass CDI, as it should be, because we pay enough...

Nov 2025
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Director

Operations, Value

Pretty much anything we do with 360 Encompass CDI, we have to pay for training. Solventum is not...

Nov 2025
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Manager

Relationship

We have a Solventum client success manager, but I don't go to them for issues because every time I...

Nov 2025
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Manager

Operations

There is room for improvement. Solventum has training courses out there. I would like to see some...

Nov 2025
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Manager

Loyalty, Product

Documentation and chart review with Solventum are good. I like the fact that with 360 Encompass CDI,...

Nov 2025
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Manager

Relationship

Solventum sends us emails to tell us of known product or system issues.

Nov 2025
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VP/Other Executive

Relationship, Product

We have made several data requests over the years, and while we are often told by Solventum that...

Nov 2025
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VP/Other Executive

Operations

The rollout of the prioritization feature in 360 Encompass CDI has been very positive, and...

Nov 2025
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VP/Other Executive

Loyalty, Product

Solventum isn’t fully leveraging AI yet; 360 Encompass CDI is still mainly rules based with some NLP...

Nov 2025
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VP/Other Executive

Loyalty, Relationship

I’m hopeful that things will improve now that the vendor has transitioned to Solventum, but...

Nov 2025
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Director

Operations

We went to the cloud with 360 Encompass CDI, and there has been some slowness there. The person who...

Nov 2025
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Director

Operations

Solventum does a really good job with CDI training. They have a good library and repository.

Nov 2025
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Director

Relationship

Solventum phased out their reporting structure and went to this enterprise thing. It didn't feel...

Nov 2025
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Manager

Product

The APR-DRG is Solventum’s property, so nobody else can use it. They take advantage of that really...

Oct 2025
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Manager

Product

Overall, with the whole 360 Encompass CDI solution, there are buckets within the solution. For...

Oct 2025
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Manager

Relationship, Product

I would like to see better prioritization in 360 Encompass CDI and better reporting. For some...

Oct 2025
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Manager

Product

If we wanted to write a query in another system and send that query over to Solventum's system,...

Oct 2025
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Manager

Relationship

Solventum needs better project teams in general and people who are more knowledgeable about their...

Oct 2025
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Manager

Loyalty, Product

We don't use 360 Encompass CDI’s prioritization feature. The fact that we aren't using Solventum’s...

Oct 2025
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Manager

Relationship, Operations

When Solventum does an update, nobody from the vendor's side tests it before publishing it. The...

Oct 2025
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Director

Product

The only thing I feel like Solventum is lacking in is the CDI space. I don't see things any better...

Oct 2025
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Director

Product

We have never had any problems with Solventum’s upgrades, and they are very timely and routine....

Oct 2025
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Director

Operations

Solventum trains based on their recommendations, not the culture of an organization, so training is...

Oct 2025
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Director

Product

There is a lot of content in the medical record that 360 Encompass CDI can't integrate with, like...

Oct 2025
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Director

Relationship

Solventum has alerted us of specific things on occasion, and then they have put in hotfixes, so they...

Oct 2025
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Director

Relationship, Value

Solventum keeps their promises. It just takes a long time for them to deliver, so that gets...

Oct 2025
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Director

Culture

I wish we didn't have to pay extra for CDI Engage One, but because that was part of 3M and MModal,...

Oct 2025
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Director

Loyalty, Product

We used to have a lot of legacy reports, but Solventum is transitioning everything into 3M...

Oct 2025
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Director

Product

I have been really frustrated with Solventum’s prioritization of chart reviews and documentation....

Oct 2025
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(0)
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Director

Loyalty

For CDI, we are all moving off Solventum because we are merging multiple organizations into one...

Oct 2025
||
(0)
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Director

Culture, Value

We have had a lot of difficulties with Solventum over the years. We have had a relationship with...

Oct 2025
||
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Director

Culture, Value

Solventum has their enhancement-request process, but it is very slow, and they usually reject a lot...

Oct 2025
||
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Director

Operations, Product

Solventum needs to do their own user testing. Every time they have a release of their software,...

Oct 2025
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Director

Operations, Product

360 Encompass CDI is pretty user-friendly. The user interface is pretty intuitive. While coders and...

Oct 2025
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Nurse

Product

The prioritization of chart reviews and documentation in 360 Encompass CDI is pretty good. We have...

Oct 2025
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Nurse

Loyalty, Product

I don’t think Solventum will ever work with our EHR vendor because of some key limitations. The main...

Oct 2025
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Nurse

Loyalty, Product

Solventum has good ideas, but there are things I have asked for that still haven’t been addressed....

Oct 2025
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(0)
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VP/Other Executive

Operations

We recently implemented new products in 360 Encompass CDI, and both of those implementations went...

Sep 2025
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(0)
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VP/Other Executive

Loyalty, Value

I don’t know whether 360 Encompass CDI is part of our long-term plans. It is very, very expensive....

Sep 2025
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VP/Other Executive

Relationship

It has been a long road with Solventum. Today, I'm happy to say that, probably for the first time...

Sep 2025
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VP/Other Executive

Value

Solventum charges for every little thing. I don't know that that will ever change. Solventum is...

Sep 2025
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VP/Other Executive

Product

Today, what we have from Solventum is working. The solution's reporting capabilities are excellent....

Sep 2025
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(0)
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Director

Relationship, Operations

We meet with Solventum regularly for training. They are continually trying to improve.

Sep 2025
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Director

Relationship

It is a little hard to get to Solventum's support sometimes. I don't remember Solventum ever...

Sep 2025
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(0)
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Director

Product

It is easy to review notes with the way that Solventum has them set up. With annotations and things,...

Sep 2025
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(0)
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Director

Operations, Product

360 Encompass CDI is not intuitive. We definitely have to train for it. We don't even use...

Sep 2025
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(0)
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Director

Value

Solventum avoids charging for every little thing. Their prices are good. Solventum is engaging with...

Sep 2025
||
(0)
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Director

Relationship

Solventum has a lot of resources, but those resources are very difficult to navigate and find....

Sep 2025
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(0)
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Director

Operations

A certain implementation we did with Solventum failed, and we have continued to have issues with...

Sep 2025
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(0)
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Director

Loyalty

Solventum isn't part of our long-term plans because our EHR vendor is developing things that can...

Sep 2025
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(0)
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Director

Product

We have introduced concurrent coding. The productivity with 360 Encompass CDI for CDI activities...

Sep 2025
||
(0)
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Director

Relationship, Value

When we need help, Solventum presents us with people, but unfortunately, they can't help us most of...

Sep 2025
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(0)
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Director

Product

Solventum could work on utilizing AI technology to push recommendations up when the provider is...

Sep 2025
||
(0)
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Director

Product

The prioritization in 360 Encompass CDI is really effective and good for our clinical documentation...

Sep 2025
||
(0)
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Director

Value

I wouldn't necessarily buy the system again at its current price. The system costs a lot when we...

Aug 2025
||
(0)
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Director

Relationship, Product

Solventum has improved their reporting capabilities, and I have no concerns about their upgrades....

Aug 2025
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(0)
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VP/Other Executive

Loyalty, Product

360 Encompass CDI has everything that our CDI team needs, but it isn't as user friendly as another...

Jul 2025
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VP/Other Executive

Product

360 Encompass CDI has the APR-DRG system that is proprietary to 3M companies. That makes it a...

Jul 2025
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VP/Other Executive

Product

360 Encompass CDI isn't as good as other similar products when it comes to capturing documentation...

Jul 2025
||
(0)
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VP/Other Executive

Product

360 Encompass CDI is better than other similar products because it nudges both the CDI team and the...

Jul 2025
||
(0)
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Director

Value

360 Encompass CDI is helping us do more without needing to increase our resources.

Jul 2025
||
(0)
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Director

Product

We use the prioritization that already comes in 360 Encompass CDI to look at the length of stay,...

Jul 2025
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Director

Product

360 Encompass CDI is still really the best product out there for CDI workflow. We have looked at...

Jul 2025
||
(0)
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Director

Product

360 Encompass CDI and the coding software are integrated, so Solventum's system does a great job of...

Jun 2025
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(0)
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Director

Product

With 360 Encompass CDI, it would be nice if AI could reason about the charts and do a better job...

Jun 2025
||
(0)
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Director

Product, Value

The 360 Encompass CDI application allows me to monitor the productivity of my staff very concisely...

Jun 2025
||
(0)
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Director

Product

I'm not 100% thrilled with 360 Encompass CDI’s reporting because it is not necessarily fully set up...

Jun 2025
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VP/Other Executive

Operations, Product

I would rank Solventum’s training pretty high. 360 Encompass CDI is easy to understand and easy for...

Jun 2025
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VP/Other Executive

Relationship

We work with somebody from Solventum who is assigned to our account, so we have a couple of...

Jun 2025
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VP/Other Executive

Product

360 Encompass CDI’s functionality is where I’m going to be a little bit more critical because I...

Jun 2025
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VP/Other Executive

Product

I like the integration that the solution has between coding and CDI so that those two areas are in...

Jun 2025
||
(0)
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VP/Other Executive

Product

360 Encompass CDI’s reporting capabilities around CDS and CMI productivity are a mixed bag. 360...

Jun 2025
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VP/Other Executive

Value

Solventum nickel-and-dimes us for everything. There are different modules within 360 Encompass CDI,...

Jun 2025
||
(0)
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Manager

Relationship

Our customer relations person from Solventum will get involved when we need them to. However, I...

Jun 2025
||
(0)
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Manager

Operations

Solventum doesn't always keep their promises. Their tools are nice, but we have struggled to...

Jun 2025
||
(0)
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Manager

Product

Solventum doesn't have a lot of customization reports, so it can take a bit to get specific reports...

Jun 2025
||
(0)
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Manager

Product

360 Encompass CDI needs improvement in prioritizing things and in accurately reflecting impact.

May 2025
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(0)
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Analyst/Coordinator

Product

360 Encompass CDI is a very hands-off system. It is all hosted on the cloud, and we had some very...

Apr 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

With 360 Encompass CDI, there is still a reliance on a site-to-site VPN. Most companies, including...

Apr 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

Overall, I have seen a change since the vendor became Solventum. I feel like there is a focus on...

Apr 2025
||
(0)
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Analyst/Coordinator

Operations

Solventum was very thorough with their implementation. It was really good. I know that Solventum is...

Apr 2025
||
(0)
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Director

Product

The product works. Solventum does normal upgrades and normal updates when rules change, but I...

Apr 2025
||
(0)
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Manager

Relationship

We still have most of the same resources at Solventum, but our CDI Engage One resource has changed....

Apr 2025
||
(0)
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Manager

Relationship, Product

Solventum is slow to keep their promises on the 360 Encompass CDI side. There are some features that...

Apr 2025
||
(0)
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Manager

Product

There were a few things that we wanted to prioritize that weren't focused on ERGs but were focused...

Apr 2025
||
(0)
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Manager

Product, Value

I have access to 360 Encompass CDI's raw data behind the screens. I am not using the system's canned...

Apr 2025
||
(0)
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Director

Operations, Product

360 Encompass CDI is very reliable and easy to use. It meets all our needs. Solventum does great...

Apr 2025
||
(0)
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Director

Relationship, Product

Solventum is the industry leader in coding and CDI software, so I don't even consider any other...

Apr 2025
||
(0)
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Director

Loyalty

Solventum keeps their promises in our CDI reporting and provides us with the reports that we need....

Apr 2025
||
(0)
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Director

Operations

We put in another Solventum product, and it went really smoothly. Our IT department basically said...

Apr 2025
||
(0)
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Director

Loyalty, Relationship

Solventum is in the changeover period from 3M, and I want to give them a little room to improve....

Apr 2025
||
(0)
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Director

Operations, Product

360 Encompass CDI is actually pretty easy to use. Some systems don't prompt us for the right...

Apr 2025
||
(0)
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Director

Relationship

Not everything can be perfect, but when something isn't perfect, Solventum will take care of it...

Apr 2025
||
(0)
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Director

Operations

The training for 360 Encompass CDI was actually pretty good. The Solventum people came on-site, and...

Apr 2025
||
(0)
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Director

Value

Solventum's products are pretty pricey. Solventum could probably do better with their prices. They...

Apr 2025
||
(0)
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Director

Product

We are happy with the 360 Encompass CDI software. There is good integration between CDI and the...

Apr 2025
||
(0)
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Director

Relationship, Product

The priority scoring in 360 Encompass CDI is good, but it isn't perfect, and it does require some...

Mar 2025
||
(0)
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Director

Product

360 Encompass CDI is great. I'm pretty happy with the reporting capabilities in 360 Encompass CDI....

Mar 2025
||
(0)
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Director

Product

Within 360 Encompass CDI, we have priority scoring, and the solution communicates and translates...

Mar 2025
||
(0)
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Director

Product

The solution's prioritization of chart reviews and documentation has some limitations with priority...

Mar 2025
||
(0)
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Manager

Relationship

We are still developing a relationship with Solventum as a new client, but things are going...

Mar 2025
||
(0)
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