Office Ally Clearinghouse Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product, Value
One thing that has been nice in Office Ally Clearinghouse is that when we manually key in a claim,...
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Loyalty, Relationship
After it had happened, a previous vendor told us they had been hacked and didn’t have any solutions...
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Operations
The implementation process was a good 30,000-foot view, but as we started utilizing the solution, we...
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Product
Office Ally Clearinghouse has the capability to do what we want, but it is not fully integrated. We...
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Loyalty, Product
There has only been one temporary hiccup that Office Ally Clearinghouse had, and those are going to...
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Relationship, Operations
There are a few little things that would improve the overall use of the product that I'm unable to...
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Relationship
Office Ally does let me know when a claim has been rejected, so I can at least see that, and I can...
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Relationship, Operations, Value
I was having one issue in Office Ally's clearinghouse where I was getting paid for one patient, but...
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Loyalty, Relationship
In the future, I think that we will be more frustrated with Office Ally and that we will switch...
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Value
The vendor started charging for certain claims. Also, the upgrades are more like downgrades. The...
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Culture, Value
A certain charge comes up on the remittance advice that we are seeing through the third-party...
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Product
Our experience with Office Ally is pretty limited due to our partnership with another organization....
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Operations
I have been trying to review some of the training videos, and the training is very broad. For what...
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Product
It has been pretty easy to copy and paste information for new claims. That is the easiest thing...
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Relationship
I have tried calling Office Ally a couple of times, and I just get the voice recording. It is not...
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Relationship, Operations
The vendor's live chat and tech support are helpful for answers. However, the vendor's help...
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Product
The billing part of Office Ally’s clearinghouse is fairly good but slow in some respects. I get...
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Relationship
We always have excellent customer service from Office Ally. We don't talk to people in the...
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Product
Office Ally’s clearinghouse has a question mark that we can click on to report things to the vendor,...
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Product
We have a few providers who use Office Ally’s clearinghouse, and we cannot sign in different...
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Product
There are a lot of kinks in Office Ally’s clearinghouse, and I have had a few problems since the...
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Value
Office Ally’s clearinghouse is a low-cost solution for us. A lot of the other solutions cost more...
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Relationship
This could be interpreted as my fault, but oftentimes when there is a problem with a submission, I...
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Value
One bone I have to pick with Office Ally is that the whole thing was totally free for years, and in...
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Relationship
There was a time when I called Office Ally, and I waited for hours to speak to a customer service...
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Relationship
When there is a denial or some kind of problem or when I have done something wrong, Office Ally...
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Culture, Relationship
My only concern with Office Ally is I called a few times to resolve a certain problem. At that time,...
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Relationship
Office Ally’s customer service is always top notch. They are a little busy, so sometimes I'm on...
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Value
When I started using Office Ally Clearinghouse, it was free, but Office Ally started charging us to...
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Product
Office Ally changed the dashboard. We used to be able to look at a month and see things such as...
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Product
In general, Office Ally does a good job of keeping up-to-date with things, but a few things fall...
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Product
The basic function of Office Ally Clearinghouse is good, but the views scheduling and flexibility...
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Operations, Product
I have had mostly good experiences with Office Ally Clearinghouse, and overall, the product is easy...
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Product
In Office Ally Clearinghouse, a claim will sometimes get rejected if we send it off. Sometimes we...
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Loyalty, Relationship
We have only ever had one major problem with Office Ally Clearinghouse. The system messed up a lot...
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Relationship
I have always had good luck with being able to reach Office Ally on the phone. There have been a...
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Operations, Product
Office Ally did a transition of their website. We use that website almost exclusively, and I was...
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Product
Office Ally Clearinghouse works pretty well overall. We have had very few issues with it over the...
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Value
We would like it if the vendor could offer a flat rate that could save us a bit of money. We would...
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Operations
Office Ally has some things that it would be helpful to have training on, but as far as I know, we...
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Operations
The training for Office Ally's system is not great. I don’t think I even got any training. I have...
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Product
Since I have been using the system, I have realized just how easy it is to use. I have submitted...
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Value
My main complaint is I really wish the clearinghouse were cheaper. The price is ridiculous. Now, I...
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Product
Office Ally Clearinghouse is very easy to navigate, especially the newer version compared to the...
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Product
If Office Ally Clearinghouse could help us get documents over to insurances, that would be great. We...
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Relationship
Office Ally promised more of a dedicated support team to their enterprise model, but after we signed...
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Operations
Office Ally has some training in place if we need it, but it is kind of just there. It is nothing...
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Operations
We didn’t have major issues with our implementation. There were just minor hiccups that we would...
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Loyalty, Product, Value
Office Ally Clearinghouse has helped bridge a lot of gaps within our organization. As long as...
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Loyalty, Product
One of our biggest problems in Office Ally Clearinghouse was when people would enter information...
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Relationship
The phone and web support from Office Ally is existent, but it is horrible. The web support always...
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Loyalty, Product
A lot of Office Ally's reports are limited, and they have two different platforms. They have a new...
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Value
Office Ally's clearinghouse costs one flat fee, and that is nice. Over the years, the price has...
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Relationship
When we have a problem, it becomes a bit of a hurdle. The biggest hurdle is with rejected claims....
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Product, Value
I remember finding Office Ally's clearinghouse when I went to a medical continuing education...
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Loyalty, Product
Office Ally recently added insurance eligibility, and it became a bit of a problem. I don't know...
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Product, Value
In a practice of our size, it is not a big deal, but in a bigger practice, we would need a dedicated...
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Product
Office Ally's EMR looks fairly robust in terms of charting, appointments, and revenue cycle...
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Product
We use Office Ally's companion program, Practice Mate, to input all the demographics and everything,...
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Product
I am very satisfied with all aspects of Office Ally Clearinghouse.
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Product
I would recommend Office Ally Clearinghouse, and I would tell someone who is interested in the...
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Operations, Product
Internally, Office Ally Clearinghouse works for us because everything is in one place. The system is...
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Value
I know what I'm paying Office Ally, and I know what I'm paying for. The way they charge is very...
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Culture, Relationship, Product
Office Ally Clearinghouse works just as the vendor said it would, and for the most part, it works...
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Product
The functionality of Office Ally Clearinghouse doesn’t meet all our needs yet because I have been...
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Product
Office Ally Clearinghouse has an option that is called repairable claims. Basically, when a health...
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Culture, Relationship
Office Ally is good at informing us what is going on when they are working on something or when...
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Relationship
I call Office Ally's support people sometimes, and it is hard to catch someone. There is a long...
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Operations
Office Ally has plenty of training videos, so there is more of a self-based learning. I never sat...
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Product
As far as claims statusing goes, outside of the claims being submitted, I don't think the vendor...
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Operations
In terms of training, the vendor gives us access to materials. We can click on sections in the...
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Product
When the information claims payments come back, we have more than one way to get to the EHR...
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Product, Value
The product works. I know if I log in, it is going to work, and I'm going to spend my time making...
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Operations, Product, Value
The vendor's reports are useless. The vendor sends the reports, but the files that they send the...
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Product
When the claims come back as paid, Office Ally's system has a really neat feature. It automatically...
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Relationship, Operations
When the vendor needs to inform us about something, they send notices when we log in. I don't know...
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Product
There are some claims issues, and the vendor is lacking some of the tracking matrixes that may...
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Product
As far as denials management goes, the vendor does send the errors back, and we can easily go back...
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Culture, Product
When we submit a claim, the product doesn't give us a timeline so that we can see when the tool was...
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Value
The vendor's cost has gone up for using their platforms, and they have not changed their platforms...
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Operations
With the initial implementation, I was very satisfied. In the beginning, the vendor offered support,...
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Loyalty, Value
Office Ally Clearinghouse is not a good match for my needs. I’m going to stop using the product...
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Relationship
I have gotten a specific denial code in the solution and have tried to get clarification on what it...
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Operations, Product
For every appointment that we key in, we have to key in the whole line. The process could be made a...
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Product, Value
Office Ally's clearinghouse is fairly efficient. The value of service is good, and the system is...
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Loyalty, Operations, Product
I don't love the system's upgrades. Before the most recent upgrades, I could select the patient's...
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Loyalty, Product
I am 100% likely to recommend Office Ally's system. I don't even consider transferring to any other...
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Operations
Office Ally always offers training. I don't necessarily take it, but the option is there for sure....
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Relationship
Another provider I worked with told me about Office Ally, and that is where I started. I tried using...
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Value
I checked someone's benefits with Office Ally's clearinghouse and was charged for that. I don't...
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Relationship
When claims get denied, I see that they are denied, and working to try and get them fixed is not...
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Product
Office Ally Clearinghouse’s claim status process could be better. We submit a claim, and then there...
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Relationship, Product
The only time I have run into interoperability situations is when a claim doesn't reach an insurance...
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Relationship
Office Ally’s support is a little skewed because under normal conditions they have great support....
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Product, Value
For the most part, I really like Office Ally Clearinghouse. Because the solution involves patient...
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Relationship
In terms of administrative problems, Office Ally is great with executive involvement. They are also...
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Product
Office Ally just came up with a major upgrade to their service center, but I don't see that it does...
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Product, Value
In terms of upgrades, there are some things I wish Office Ally would fix. I wish they would fix...
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Product
I like Office Ally Clearinghouse, but the reports could use a lot of work. I'm a person who has...
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Operations
Office Ally’s implementation services were really good. I did not know how to file a claim at all...
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Value
Office Ally has lump charging, so if we file claims, they charge a certain amount. They don't charge...
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Relationship, Operations
The initial training from Office Ally was good, but the ongoing training was horrible. When I email...
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Relationship
Other solutions I have used are very responsive about my off-boarding; the vendors referred me to...
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Value
I feel like Office Ally is charging too much too frequently. There will be an increase, and I find...
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Loyalty, Product
I am aware that Office Ally Clearinghouse originated for medical offices and adapted to my specific...
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Operations
I am comfortable with Office Ally. If I had a bigger group, I might use more of their products than...
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Relationship
I don't seem to have to wait around for Office Ally's support. Office Ally was on top of things when...
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Relationship
I would tell others who were looking at the system that it is an easy system to use. The vendor has...
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Culture, Value
I don't know that Office Ally has really made any promises. They have worked with us on problems and...
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Relationship, Product
Overall, Office Ally is fine. I would like to have a little more help sometimes with EDI enrollment....
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Culture, Value
Office Ally is charging us; they don't have contracts with some of the payers, and that is costly...
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Operations, Product
We don't utilize everything in Office Ally Clearinghouse, but I am happy with it overall. The only...
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Operations, Product
There was an upgrade for Office Ally Clearinghouse that changed the way that I could submit the...
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Value
Office Ally’s charges are one thing that I’m really unhappy with. They didn’t always charge for me...
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Relationship
I used to love Office Ally, and I haven't switched vendors just because I don’t want to start with...
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Operations
I don't know why I would change from Office Ally's system. I will use it until I retire. Office...
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Product
I get reports from Office Ally. They assign numbers to claims, and I wish they would use the names...
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Loyalty, Operations, Product
When I log into the system, it asks whether I want to go back to the classic version. There is the...
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Relationship
I don't have enough problems to worry about Office Ally keeping a promise. They do have a trouble...
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Value
I have never had anything remotely look like overcharging from Office Ally. They charge when I bill...
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Product
I don't need all that jazz with integration with Office Ally's clearinghouse. Claims just go out...
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Relationship, Operations
With the Change Healthcare debacle, Office Ally was good with updates. The vendor didn't seem to get...
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Relationship, Product
Office Ally usually explains denials. The denial may have a descriptor about why the other end...
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Relationship
If we could actually talk to someone on the vendor's side and get better integration going, we could...
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Operations
Office Ally has website stuff for training. We can learn what we want to, but if there is a workflow...
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Operations, Product
Once we got the product set up, it worked the way it was supposed to. The platform seems to work...
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Relationship
Office Ally's biggest gaps are their customer service and the way they work with people. Anytime...
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Relationship
Office Ally has kept none of their promises. They have been the most difficult vendor to contact. It...
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Value
The product is not super expensive. It is reasonable. We don't pay a lump sum up front to onboard...
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Relationship, Operations
Office Ally's implementation services are terrible. The problem is that we don't pay money up front...
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Product, Value
I use Office Ally Clearinghouse for insurance companies that I can't access on my portal, like...
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Product
In Office Ally Clearinghouse, I can print out all kinds of reports. I can tell when a claim has been...
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Loyalty, Product
Office Ally has a lot more to offer than just systems that file claims. The vendor offers a really...
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Relationship
When I have had to call the vendor for customer service, they have always helped me, even when that...
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Product
I have been using Office Ally Clearinghouse pretty much from the beginning, and it has worked very...
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Product, Value
We submit our insurance claims to Office Ally, and they send those claims to a certain area. The...
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Relationship, Operations
At this point, I have used the product enough that the only time I use the vendor is if I am using...
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Product
The product is not perfect for me in terms of the ease of figuring out which report to use for each...
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Relationship
If I had to start over again, I don’t think I would buy Office Ally's clearinghouse again because of...
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Product
The claim statusing is excellent, and if the system needs to be updated, it gets updated. Office...
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Value
Office Ally's clearinghouse is not an expensive product, but I am also not using it to the extent...
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Relationship
Office Ally’s denials management is not outstanding. It can take a while to get ahold of the vendor...
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Operations
A big part of why I can't rate the vendor as well as I would like to is that I still struggle with...
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