Office Ally Clearinghouse Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Operations, Product
When we go to the vendor's website, the vendor wants us to download programs onto our computer, and...
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Operations, Product, Value
I would like the vendor to change the system's functions. The system ends up not being user...
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Product
There are a lot of good things about the system, but I use the old style of the system. The vendor...
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Product
I know how to pull up some of the system's reports. Unfortunately, some of those reports are just...
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Value
Office Ally Clearinghouse has a lot of problems. One of the things that I don't like is that it has...
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Product
The claims statusing in Office Ally's system is not so good. I don’t clearly understand how it...
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Value
I would recommend Office Ally. The system does what they say it is going to do. It offers a high...
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Value
What I like about Office Ally's system is that it is ubiquitous. Everybody has heard of Office Ally....
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Product
I don't use the reports in Office Ally's system because I have a couple of problems with them. I can...
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Operations
I haven't needed ongoing training for Office Ally's system, but generally, it is good. The only...
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Product
When I try to integrate Office Ally’s data with other data managers I have, like Excel, the process...
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Product
Not all of the new technology that Office Ally introduces is what I need. For instance, they just...
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Product
Generally, I like Office Ally's system. It is not perfect, but the areas where it fails are more...
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Operations
Office Ally’s implementation process is great. When I first started with Office Ally, I had zero...
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Relationship
During the COVID-19 pandemic, Office Ally’s hold times for customer support were pretty bad....
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Product
We work with the system almost daily. I haven't seen where the system has claims statuses, and that...
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Product
If we pay for Office Ally's EHR program, when we create notes, they will roll over to the Practice...
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Operations
Office Ally doesn't do any ongoing training. They provide us with videos where we can click on links...
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Product
With Office Ally Clearinghouse, I don't have to integrate anything, although a calendar would be...
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Loyalty
We are only interested in AI because that is what everyone is moving to. However, we have only heard...
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Product
I have had some claims get through with incorrect names or ID numbers. I haven't seen a really good...
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Culture, Value
Even with Office Ally's à la carte pieces, organizations still have to pay for what they use, and...
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Value
Office Ally Clearinghouse is one of the cheapest platforms on the market, so it is the better option...
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Loyalty
Office Ally is switching to a new claims area that no longer shows the monthly view and what has...
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Relationship
There are simple changes that would be helpful, but there is no easy way to submit suggestions. When...
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Relationship, Operations
The one thing lacking with Office Ally's clearinghouse is appropriate training or customer support....
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Relationship, Product
Some of Office Ally Clearinghouse's upgrades are not effectively communicated to me. There is a lack...
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Product
It is difficult to put together a date range of denied claims. Office Ally has a little calendar...
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Operations, Product
Initially, the ease of use of Office Ally’s clearinghouse rates pretty high. When we first set up...
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Relationship
A denial is not a good thing to hear, but Office Ally is pretty clear if something is denied. I...
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Loyalty, Product
Office Ally's system will work for us until we can pivot to another solution within the next couple...
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Product
There could be areas of improvement with claim statusing in Office Ally's system because I'm not...
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Relationship
With the Change Healthcare cybersecurity incident, since we already had Office Ally's system, we...
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Loyalty
We might move away from Office Ally because our organization has gotten larger and because there is...
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Product
Office Ally's system doesn’t have good reporting capabilities. We can't use a wide date span, so we...
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Loyalty
If we were starting over, we would not buy Office Ally's system unless the vendor really upped their...
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Relationship
We had some technology difficulties with claims, and we had to engage with Office Ally’s support...
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Product
Office Ally's system could use improvement around resolving edits. The process is not simple; it is...
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Relationship
The hold times for the vendor’s support team used to be atrocious. The times would be hours and...
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Product
In terms of the functionality of the product, it functions and does what I need it to do. The vendor...
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Relationship
I have been with Office Ally for quite a long time. When Office Ally first started out, their...
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Loyalty, Relationship
We have had a few issues, including an ongoing issue that has been unresolved for a long time where...
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Relationship
The vendor’s customer service team will call outside of business hours. I don't know if that is so...
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Relationship
What I'm totally and utterly dissatisfied with is the customer service. I can't even express how...
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Relationship
Office Ally’s customer support was better before the recent breach. They have been slammed. It looks...
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Product
Office Ally’s new interface looks prettier. Their old interface was super ugly and really confusing....
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Product, Value
To connect to the clearinghouse, I had to have a personal Office Ally account, but I connected to...
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Product
Office Ally doesn’t meet my needs. I just want the system to talk to my EHR and give it the right...
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Product
The integration piece has been one of the hardest parts. After literally being in a state of...
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Value
My tangible outcomes with Office Ally are dozens of denied claims, thousands of dollars in losses,...
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Product, Value
One thing that has been nice in Office Ally's clearinghouse is that when we manually key in a claim,...
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Loyalty, Relationship
After it had happened, a previous vendor told us they had been hacked and didn’t have any solutions...
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Operations
The implementation process was a good 30,000-foot view, but as we started utilizing the solution, we...
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Product
Office Ally's clearinghouse has the capability to do what we want, but it is not fully integrated....
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Loyalty, Product
There has only been one temporary hiccup that Office Ally's clearinghouse had, and those are going...
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Relationship, Operations
There are a few little things that would improve the overall use of the product that I'm unable to...
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