Office Ally Clearinghouse Commentary
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Subject Expert
Dustin Cragun
VP of Engagement
Commentary Summary
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User Commentary
Operations
I don't know why I would change from Office Ally's system. I will use it until I retire. Office...
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Product
I get reports from Office Ally. They assign numbers to claims, and I wish they would use the names...
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Loyalty, Operations, Product
When I log into the system, it asks whether I want to go back to the classic version. There is the...
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Relationship
I don't have enough problems to worry about Office Ally keeping a promise. They do have a trouble...
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Value
I have never had anything remotely look like overcharging from Office Ally. They charge when I bill...
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Product
I don't need all that jazz with integration with Office Ally's clearinghouse. Claims just go out...
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Relationship, Operations
With the Change Healthcare debacle, Office Ally was good with updates. The vendor didn't seem to get...
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Relationship, Product
Office Ally usually explains denials. The denial may have a descriptor about why the other end...
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Value
Office Ally charges for every little thing now. When we started with Office Ally, their charges were...
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Product, Value
We have been receiving unnecessary denials. I don't know whether they have been created by the...
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Relationship
We had some trouble with Office Ally. I called customer service, and no one did anything. Office...
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Value
I would tell another potential customer that if they are a single provider, Office Ally's...
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Relationship, Product
Office Ally's clearinghouse has been the same for the last several years. I haven't seen much...
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Culture, Value
Office Ally's clearinghouse has become very expensive over the years. Other people might have a...
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Product
Technically, Office Ally is very impressive. They have a very nice, clean portal and a nice...
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Relationship
If we could actually talk to someone on the vendor's side and get better integration going, we could...
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Operations
Office Ally has website stuff for training. We can learn what we want to, but if there is a workflow...
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Operations, Product
Once we got the product set up, it worked the way it was supposed to. The platform seems to work...
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Relationship
Office Ally's biggest gaps are their customer service and the way they work with people. Anytime...
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Relationship
Office Ally has kept none of their promises. They have been the most difficult vendor to contact. It...
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Value
The product is not super expensive. It is reasonable. We don't pay a lump sum up front to onboard...
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Relationship, Operations
Office Ally's implementation services are terrible. The problem is that we don't pay money up front...
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Product, Value
I use Office Ally Clearinghouse for insurance companies that I can't access on my portal, like...
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Product
In Office Ally Clearinghouse, I can print out all kinds of reports. I can tell when a claim has been...
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Loyalty, Product
Office Ally has a lot more to offer than just systems that file claims. The vendor offers a really...
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Relationship
When I have had to call the vendor for customer service, they have always helped me, even when that...
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Product
I have been using Office Ally Clearinghouse pretty much from the beginning, and it has worked very...
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Product, Value
We submit our insurance claims to Office Ally, and they send those claims to a certain area. The...
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Relationship, Operations
At this point, I have used the product enough that the only time I use the vendor is if I am using...
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Product
The product is not perfect for me in terms of the ease of figuring out which report to use for each...
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Relationship
If I had to start over again, I don’t think I would buy Office Ally's clearinghouse again because of...
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Product
The claim statusing is excellent, and if the system needs to be updated, it gets updated. Office...
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Value
Office Ally's clearinghouse is not an expensive product, but I am also not using it to the extent...
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Relationship
Office Ally’s denials management is not outstanding. It can take a while to get ahold of the vendor...
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Operations
A big part of why I can't rate the vendor as well as I would like to is that I still struggle with...
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Product
Submitting claims in Office Ally’s clearinghouse is easy. What is becoming an increasingly big...
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Loyalty
One of the things I am upset about is Office Ally is phasing out the classic view. They have...
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Product
One nice thing that could be beneficial in Office Ally’s clearinghouse is the process of doing...
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Operations, Product
I have been using Office Ally’s clearinghouse for a long time. I have often used it because it is...
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Loyalty, Value
I would not be using Office Ally’s clearinghouse if the vendor weren't functioning properly, so they...
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Loyalty, Product
I actually already have recommended Office Ally’s clearinghouse. I do that depending on a person’s...
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Product
I use the service part of the clearinghouse. I use the Practice Mate side as well, and that piece is...
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Relationship
One thing I do like about Office Ally’s support is that I can call and talk to a live person, or I...
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Value
One thing I greatly like about Office Ally’s clearinghouse over other programs is that we only pay...
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Operations
Office Ally is very good at implementations. They are really pretty nimble. Office Ally doesn’t have...
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Value
One thing I really like about Office Ally is that we can request that they send out a paper claim to...
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Loyalty, Product
Small providers and older providers don't know what to do, and they don't know the whole electronic...
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