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Office Ally Clearinghouse Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

I have not seen any major improvements in the solution. There have been some changes that have not...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Our experience with Office Ally has been generally good. I would tell others that the solution is...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

There are some things that I would fix on the vendor's website that would make it easier for us to...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

When we go to the vendor's website, the vendor wants us to download programs onto our computer, and...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

I would like the vendor to change the system's functions. The system ends up not being user...

Comment Tone Negative
Pillars Operations, Product, Value
Evaluation Unrated

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Manager

There are a lot of good things about the system, but I use the old style of the system. The vendor...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I know how to pull up some of the system's reports. Unfortunately, some of those reports are just...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Office Ally Clearinghouse has a lot of problems. One of the things that I don't like is that it has...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

The claims statusing in Office Ally's system is not so good. I don’t clearly understand how it...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I would recommend Office Ally. The system does what they say it is going to do. It offers a high...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

What I like about Office Ally's system is that it is ubiquitous. Everybody has heard of Office Ally....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

I don't use the reports in Office Ally's system because I have a couple of problems with them. I can...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I haven't needed ongoing training for Office Ally's system, but generally, it is good. The only...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

When I try to integrate Office Ally’s data with other data managers I have, like Excel, the process...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Not all of the new technology that Office Ally introduces is what I need. For instance, they just...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Generally, I like Office Ally's system. It is not perfect, but the areas where it fails are more...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Office Ally’s implementation process is great. When I first started with Office Ally, I had zero...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

During the COVID-19 pandemic, Office Ally’s hold times for customer support were pretty bad....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

We work with the system almost daily. I haven't seen where the system has claims statuses, and that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

If we pay for Office Ally's EHR program, when we create notes, they will roll over to the Practice...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

Office Ally doesn't do any ongoing training. They provide us with videos where we can click on links...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CEO/President

With Office Ally Clearinghouse, I don't have to integrate anything, although a calendar would be...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

We are only interested in AI because that is what everyone is moving to. However, we have only heard...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CEO/President

I have had some claims get through with incorrect names or ID numbers. I haven't seen a really good...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

Even with Office Ally's à la carte pieces, organizations still have to pay for what they use, and...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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CEO/President

Office Ally Clearinghouse is one of the cheapest platforms on the market, so it is the better option...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Office Ally is switching to a new claims area that no longer shows the monthly view and what has...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

There are simple changes that would be helpful, but there is no easy way to submit suggestions. When...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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