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Office Practicum EMR (Pediatrics)
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User Commentary

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Manager

Our website hooks into Office Practicum EMR for our patient portal. The solution isn't ideal for...

Sep 2021
||
(0)
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Manager

There is a tab for documents in the patient portal that should pull documents, but it doesn't. It...

Sep 2021
||
(0)
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Manager

We get updates all the time with Office Practicum. There is always room for improvement with any...

Sep 2021
||
(0)
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Manager

We can pull anything from our hospital's EMR right into the solution. We still get quite a few faxes...

Sep 2021
||
(0)
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Manager

I have a couple of different contacts that I can reach out to at Office Practicum if I have to...

Sep 2021
||
(0)
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Director

Overall, it is good that the product is for pediatrics. The vaccine logic and growth charts are all...

Aug 2021
||
(0)
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Director

Recently, we have had a negative experience with upgrades. The upgrades seem to break other parts of...

Aug 2021
||
(0)
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Director

The main thing that is frustrating with Office Practicum is that we have to pay a full license for...

Aug 2021
||
(0)
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Director

Office Practicum needs to improve their prescription writing. For example, if a user types in a 3,...

Aug 2021
||
(0)
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Manager

Office Practicum is knowledgeable, and whenever we have any problems, they are really quick to...

Aug 2021
||
(0)
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Manager

Office Practicum EMR is very friendly to our specialty, and that is exactly what we need here. It...

Aug 2021
||
(0)
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Manager

If we need a form to be added to the system, it costs additional fees every time. Things like that...

Aug 2021
||
(0)
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Manager

The solution helps our patient visits go more smoothly. With the system, our people are more...

Aug 2021
||
(0)
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Manager

The system's ability to manage referrals is nonexistent. That is the only thing about the solution...

Aug 2021
||
(0)
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Manager

The solution is wonderful. Our providers might ask for a solution that requires fewer clicks though....

Aug 2021
||
(0)
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Manager

Office Practicum has been excellent with our specialty. Our old EMR was a very robust application,...

Jul 2021
||
(0)
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CEO/President

Most of the time, I am frustrated with Office Practicum’s limitations and the workarounds we have to...

Jul 2021
||
(0)
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CEO/President

When it comes to integration with other technology, Office Practicum's system doesn’t always play...

Jul 2021
||
(0)
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CEO/President

A lot of the practices that are on Office Practicum's software are small, and they go with Office...

Jul 2021
||
(0)
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Manager

I would buy Office Practicum EMR again. The caveat is that we really wouldn't be able to move to...

Jul 2021
||
(0)
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Manager

There are a lot of à la carte fees from Office Practicum. I would say that the solution is...

Jul 2021
||
(0)
 Thank you  Helpful

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CEO/President

I don’t really have a choice of whether we move away from Office Practicum. The company that we...

Jul 2021
||
(0)
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CEO/President

I give Office Practicum props on their schedule templates. Those are pretty easy to use.

Jul 2021
||
(0)
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CEO/President

When I call for a report and Office Practicum helps, the quality of support from Office Practicum...

Jul 2021
||
(0)
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Manager

When we went live, the vendor promised us that we would have online scheduling, but that hasn't...

Jul 2021
||
(0)
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Manager

One of our doctors really wanted Office Practicum EMR, but I felt there might be something better...

Jul 2021
||
(0)
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Manager

I know Office Practicum is working on usability, and I know our providers don’t use the system to...

Jul 2021
||
(0)
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Manager

I have heard so many things from Office Practicum. I have heard that the billing portion is going to...

Jul 2021
||
(0)
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Manager

Office Practicum went through four or five people now in charge, and they keep on making promises....

Jul 2021
||
(0)
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Manager

Office Practicum EMR is okay. There are a lot of clicks required to get places. Some of the...

Jul 2021
||
(0)
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Manager

Some of the support from Office Practicum is great; we get someone on the phone, and we can get...

Jul 2021
||
(0)
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Manager

The medical director is on the LISTSERV and answers questions or gets us help if we need it.

Jul 2021
||
(0)
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Manager

When we first started with Office Practicum EMR, I loved it. And the first few years, we had no...

Jul 2021
||
(0)
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Manager

The messaging system in Office Practicum EMR is very hard to follow. The threads in the message...

Jul 2021
||
(0)
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Manager

Office Practicum EMR is a pediatrics-based program. I like that there are growth charts and those...

Jul 2021
||
(0)
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Manager

There is an executive at Office Practicum who is very involved in helping us figure out issues. That...

Jul 2021
||
(0)
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Manager

I would like to see improvements with the vendor’s general support. It is very slow. Lots of things...

Jul 2021
||
(0)
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Manager

A year ago, there were consistent glitches dropping us out of the system, and there were portal...

Jul 2021
||
(0)
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Manager

I don’t like that the solution is not intuitive and that it is difficult to navigate.

Jul 2021
||
(0)
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Manager

I would say Office Practicum nickel-and-dimes us. There is a fee for everything. So when we require...

Jul 2021
||
(0)
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Manager

Office Practicum's software has all the functionality that any small practice of our specialty would...

Jul 2021
||
(0)
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Manager

The cost of Office Practicum's training is a big deterrent. When we have called in and needed...

Jul 2021
||
(0)
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Manager

The beginning of the end happened when Office Practicum had their portal. They used to have a portal...

Jul 2021
||
(0)
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Analyst/Coordinator

If we contact the vendor's support staff, their basic default response is always to send us a link...

Jul 2021
||
(0)
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Analyst/Coordinator

The system needs some basic functionality improvements. For example, even with something as simple...

Jul 2021
||
(0)
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Analyst/Coordinator

We are phasing out of using Office Practicum EMR. We are still using it temporarily while we finish...

Jul 2021
||
(0)
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Manager

Everything always feels like it is too expensive with Office Practicum. The rollout of new features...

Apr 2021
||
(0)
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Manager

Things have been going fine. Office Practicum has been excellent during the pandemic. Our...

Apr 2021
||
(0)
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Manager

I would tell other providers that Office Practicum EMR is great for pediatrics. We love that the...

Apr 2021
||
(0)
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Manager

Office Practicum is very involved in the pediatric world, and I really appreciate that. They are...

Apr 2021
||
(0)
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Manager

We are definitely not interested in moving toward a different system. We love Office Practicum EMR,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, the vendor has kept their promises, but there has been a change with their portal. Getting...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

We have worked with vendor executives that are very involved and hands on. We recently had a meeting...

Mar 2021
||
(0)
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Manager

The vendor's pricing is pretty straightforward. We are able to use most things straight off the bat,...

Mar 2021
||
(0)
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Manager

The vendor releases videos on their website, and they do a whole bunch of webinars; those are pretty...

Mar 2021
||
(0)
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 or  to see details.

Manager

The integration in the system has been really good. We recently got our registry synced, and the...

Mar 2021
||
(0)
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Manager

The system is very straightforward and simple to use. I have worked with other EMRs, and Office...

Mar 2021
||
(0)
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Manager

The tech team is just a little slow on getting back to us when we have some kind of error. We always...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

I have been happy with Office Practicum. They are a technology company above anything else, and they...

Mar 2021
||
(0)
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Manager

Office Practicum gets paid based on a percentage. There are things that irritate me a little. I...

Mar 2021
||
(0)
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Manager

In the last couple of years, Office Practicum went through a period where they lost some support...

Mar 2021
||
(0)
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Manager

Office Practicum's executives try to make themselves available. The executives are physicians who...

Mar 2021
||
(0)
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 or  to see details.

Manager

We get a lot of hand-holding, and that is amazing. If any other large group is looking to purchase...

Mar 2021
||
(0)
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 or  to see details.

Manager

Office Practicum might want to integrate telemedicine things with Office Practicum EMR. It would be...

Mar 2021
||
(0)
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 or  to see details.

Manager

Before we came into Office Practicum EMR, we had a system that was mostly for billing. It really...

Mar 2021
||
(0)
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Manager

The vendor really stepped up during COVID-19 and helped us meet our needs.

Mar 2021
||
(0)
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Manager

If the decision were up to me, I would buy the system again, but the physicians have a different...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is user friendly, and we can customize most things to do what we want them to do. On the...

Mar 2021
||
(0)
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Manager

I have never had an issue with the vendor's support. I am able to reach the support people with no...

Mar 2021
||
(0)
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Manager

We really like the system. We were using another platform before that was not very user friendly for...

Mar 2021
||
(0)
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Manager

Office Practicum provided us with training. We had training videos, and everyone had to pass a...

Mar 2021
||
(0)
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Manager

I have no problems with Office Practicum EMR, and I don't hear many complaints from my people....

Mar 2021
||
(0)
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 or  to see details.

Manager

I don't see much nickel-and-diming from Office Practicum. In the beginning though, they loaded a...

Mar 2021
||
(0)
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 or  to see details.

Manager

There is new technology out there for the system. We get our reports in, and we are able to send...

Mar 2021
||
(0)
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Manager

Office Practicum's phone and web support are very helpful, but we haven't really had to deal with...

Mar 2021
||
(0)
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 or  to see details.

Manager

Compared to other systems on the market, Office Practicum EMR has a good value. When we have...

Mar 2021
||
(0)
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 or  to see details.

Manager

I would probably look at a few other vendors' products if I were starting over again, but I am...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training was rocky for us, and Office Practicum was a huge change from our former platform that...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Support is helpful, but support definitely has limitations. The vendor has a tiered support system,...

Mar 2021
||
(0)
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Manager

We could use better communication from the vendor. We do have a vendor representative, but that...

Mar 2021
||
(0)
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 or  to see details.

Manager

Office Practicum does a good job with training and offers lots of options on how to obtain it....

Mar 2021
||
(0)
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Manager

I would like to see the vendor's response speed improve. Urgent problems get immediate attention....

Mar 2021
||
(0)
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 or  to see details.

Manager

We are always looking for new solutions for communicating with patients in a HIPAA-complaint way....

Mar 2021
||
(0)
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 or  to see details.

Manager

Recently, the vendor required that all of us adopt a new portal through an outside vendor. Office...

Mar 2021
||
(0)
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Manager

We would like Office Practicum to help us meet our goals for some of our other solutions. The vendor...

Mar 2021
||
(0)
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Manager

The solution is very intuitive. Everybody I have taught picks things up right away. The vendor...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I have been in healthcare for many years and have used lots of different EMR systems, and bringing...

Mar 2021
||
(0)
 Thank you  Helpful

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CFO

If we had any issues, we had one person we could call who would talk us through going through the...

Feb 2021
||
(0)
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CFO

Years ago when we were investigating doing a bilateral lab interface with the vendor, we were on the...

Feb 2021
||
(0)
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CFO

When the vendor first started, they were keeping things in-house in terms of the development of new...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The vendor has issues. We wanted to go into a cloud environment, but the vendor is in charge of...

Feb 2021
||
(0)
 Thank you  Helpful

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CFO

Office Practicum EMR is still on a 20-year-old SQL server freeware. That is the base of Office...

Feb 2021
||
(0)
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Manager

On a positive note, the vendor has a pediatric-based program that is very important. Pediatricians...

Dec 2020
||
(0)
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Manager

There is a running joke that we are going to have issues with anything that comes out new from the...

Dec 2020
||
(0)
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Manager

A lot of the flaws with the product haven't been addressed, and a lot of that has to do with the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's service is getting better and more proactive. The vendor executives are very involved...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support has been off and on. Sometimes the support is good, and sometimes it is not. When we...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

Our initial implementation was good. The vendor came out and walked us through everything. We had a...

Dec 2020
||
(0)
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 or  to see details.

Manager

We cringe at the upgrades every time that we have one. We do our upgrades late at night, and I get...

Dec 2020
||
(0)
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 or  to see details.

Manager

During the COVID-19 crisis, the vendor provided a lot of resources for us on their help page.

Dec 2020
||
(0)
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Manager

The vendor charges for a lot of things. They have gotten a lot worse about charging for things...

Dec 2020
||
(0)
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Manager

One of the issues we have gone through is getting the needed information in a useful way. That is...

Dec 2020
||
(0)
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Manager

Our implementation was awesome. We had implementation managers that walked with us every step of the...

Dec 2020
||
(0)
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Manager

There are so many training videos I can watch. The vendor upgraded some things, and now we are...

Dec 2020
||
(0)
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Manager

We had so many other systems that we were previously paying for, and a lot of that functionality is...

Dec 2020
||
(0)
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Manager

The tool works pretty much the way it was promoted because pediatricians designed it. We did a lot...

Dec 2020
||
(0)
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Manager

What is really cool about Office Practicum is that when we want to add an enhancement to the...

Dec 2020
||
(0)
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Manager

We get good support. We may have to wait on hold for a bit, and sometimes we have to escalate and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our doctors love the system. It is geared toward pediatrics and immunizations. All the clinicians,...

Dec 2020
||
(0)
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 or  to see details.

Manager

We use the product to thin out the work for posting claims. The reporting is a little cumbersome,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whether the vendor nickel-and-dimes us is a loaded question. There are some new features that the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes there are issues with the upgrades. We recently had some issues with our patient portal,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are lots of changes going on right now with billing, and Office Practicum EMR is not quite...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Office Practicum's patient portal is brand new. There were a lot of issues with implementing the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Office Practicum doesn't have enough support people. It takes a while to get issues resolved and to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has a lot of health modules and videos that we can look at. The vendor keeps lists...

Dec 2020
||
(0)
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 or  to see details.

Manager

I have been using the system for a long time, so I find it easy to use. The vendor did very good...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product does support our integration goals. The vendor works really well with the doctors, and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My biggest complaint about the vendor has always been about their support. Sometimes we have a lot...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's IT team is awesome. The team members work so well with other people, and they are nice...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With Office Practicum's EMR, our records are much easier to read, understand, and work with. The...

Dec 2020
||
(0)
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 or  to see details.

Manager

I am really satisfied with the product. The vendor has something called the idea portal. If we have...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is very difficult for vendors to keep all of their promises. Office Practicum keeps their...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is not nearly as robust as it could be. There are limitations to the system that could...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would not give the ease of use for end users a very high rating. The reasoning for that is the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is very responsive and proactive. They are very good about decimating information...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would probably recommend Office Practicum based on their product value. They are certainly going...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whether we receive our money's worth is debatable. That isn't because of anything that the vendor is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have the capability to create our own reports. There is a reports module, and if users are brave...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like that the interface is very logical, intuitive, and customizable. We can move things around...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My only beef is with referrals management. The vendor is working on better management in the system...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The providers complain about the number of clicks, but really the providers need to get over that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everything is integrated and visually nice. The system represents what a desktop would look like,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system isn’t unique to the user. Anytime we have to make it unique to our needs, there is an...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are positives and negatives to the billing side. I like some things. The only thing I wish the...

Oct 2020
||
(0)
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 or  to see details.

Manager

The issue that we have with billing is when the pediatric nurse practitioners are working without a...

Oct 2020
||
(0)
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 or  to see details.

Manager

Overall, the system is a great system for our practice when we work with others. But it isn’t very...

Oct 2020
||
(0)
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 or  to see details.

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