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Office Practicum EMR (Pediatrics)
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Manager
Our website hooks into Office Practicum EMR for our patient portal. The solution isn't ideal for...
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Manager
There is a tab for documents in the patient portal that should pull documents, but it doesn't. It...
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Manager
We get updates all the time with Office Practicum. There is always room for improvement with any...
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Manager
We can pull anything from our hospital's EMR right into the solution. We still get quite a few faxes...
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Manager
I have a couple of different contacts that I can reach out to at Office Practicum if I have to...
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Director
Overall, it is good that the product is for pediatrics. The vaccine logic and growth charts are all...
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Director
Recently, we have had a negative experience with upgrades. The upgrades seem to break other parts of...
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Director
The main thing that is frustrating with Office Practicum is that we have to pay a full license for...
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Director
Office Practicum needs to improve their prescription writing. For example, if a user types in a 3,...
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Manager
Office Practicum is knowledgeable, and whenever we have any problems, they are really quick to...
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Manager
Office Practicum EMR is very friendly to our specialty, and that is exactly what we need here. It...
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Manager
If we need a form to be added to the system, it costs additional fees every time. Things like that...
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Manager
The solution helps our patient visits go more smoothly. With the system, our people are more...
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Manager
The system's ability to manage referrals is nonexistent. That is the only thing about the solution...
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Manager
The solution is wonderful. Our providers might ask for a solution that requires fewer clicks though....
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Manager
Office Practicum has been excellent with our specialty. Our old EMR was a very robust application,...
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CEO/President
Most of the time, I am frustrated with Office Practicum’s limitations and the workarounds we have to...
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CEO/President
When it comes to integration with other technology, Office Practicum's system doesn’t always play...
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CEO/President
A lot of the practices that are on Office Practicum's software are small, and they go with Office...
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Manager
I would buy Office Practicum EMR again. The caveat is that we really wouldn't be able to move to...
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Manager
There are a lot of à la carte fees from Office Practicum. I would say that the solution is...
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CEO/President
I don’t really have a choice of whether we move away from Office Practicum. The company that we...
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CEO/President
I give Office Practicum props on their schedule templates. Those are pretty easy to use.
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CEO/President
When I call for a report and Office Practicum helps, the quality of support from Office Practicum...
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Manager
When we went live, the vendor promised us that we would have online scheduling, but that hasn't...
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Manager
One of our doctors really wanted Office Practicum EMR, but I felt there might be something better...
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Manager
I know Office Practicum is working on usability, and I know our providers don’t use the system to...
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Manager
I have heard so many things from Office Practicum. I have heard that the billing portion is going to...
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Manager
Office Practicum went through four or five people now in charge, and they keep on making promises....
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Manager
Office Practicum EMR is okay. There are a lot of clicks required to get places. Some of the...
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Manager
Some of the support from Office Practicum is great; we get someone on the phone, and we can get...
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Manager
The medical director is on the LISTSERV and answers questions or gets us help if we need it.
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Manager
When we first started with Office Practicum EMR, I loved it. And the first few years, we had no...
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Manager
The messaging system in Office Practicum EMR is very hard to follow. The threads in the message...
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Manager
Office Practicum EMR is a pediatrics-based program. I like that there are growth charts and those...
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Manager
There is an executive at Office Practicum who is very involved in helping us figure out issues. That...
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Manager
I would like to see improvements with the vendor’s general support. It is very slow. Lots of things...
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Manager
A year ago, there were consistent glitches dropping us out of the system, and there were portal...
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Manager
I don’t like that the solution is not intuitive and that it is difficult to navigate.
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Manager
I would say Office Practicum nickel-and-dimes us. There is a fee for everything. So when we require...
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Manager
Office Practicum's software has all the functionality that any small practice of our specialty would...
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Manager
The cost of Office Practicum's training is a big deterrent. When we have called in and needed...
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Manager
The beginning of the end happened when Office Practicum had their portal. They used to have a portal...
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Analyst/Coordinator
If we contact the vendor's support staff, their basic default response is always to send us a link...
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Analyst/Coordinator
The system needs some basic functionality improvements. For example, even with something as simple...
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Analyst/Coordinator
We are phasing out of using Office Practicum EMR. We are still using it temporarily while we finish...
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Manager
Everything always feels like it is too expensive with Office Practicum. The rollout of new features...
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Manager
Things have been going fine. Office Practicum has been excellent during the pandemic. Our...
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Manager
I would tell other providers that Office Practicum EMR is great for pediatrics. We love that the...
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Manager
Office Practicum is very involved in the pediatric world, and I really appreciate that. They are...
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Manager
We are definitely not interested in moving toward a different system. We love Office Practicum EMR,...
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Manager
Overall, the vendor has kept their promises, but there has been a change with their portal. Getting...
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Manager
We have worked with vendor executives that are very involved and hands on. We recently had a meeting...
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Manager
The vendor's pricing is pretty straightforward. We are able to use most things straight off the bat,...
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Manager
The vendor releases videos on their website, and they do a whole bunch of webinars; those are pretty...
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Manager
The integration in the system has been really good. We recently got our registry synced, and the...
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Manager
The system is very straightforward and simple to use. I have worked with other EMRs, and Office...
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Manager
The tech team is just a little slow on getting back to us when we have some kind of error. We always...
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Manager
I have been happy with Office Practicum. They are a technology company above anything else, and they...
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Manager
Office Practicum gets paid based on a percentage. There are things that irritate me a little. I...
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Manager
In the last couple of years, Office Practicum went through a period where they lost some support...
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Manager
Office Practicum's executives try to make themselves available. The executives are physicians who...
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Manager
We get a lot of hand-holding, and that is amazing. If any other large group is looking to purchase...
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Manager
Office Practicum might want to integrate telemedicine things with Office Practicum EMR. It would be...
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Manager
Before we came into Office Practicum EMR, we had a system that was mostly for billing. It really...
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Manager
The vendor really stepped up during COVID-19 and helped us meet our needs.
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Manager
If the decision were up to me, I would buy the system again, but the physicians have a different...
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Manager
The system is user friendly, and we can customize most things to do what we want them to do. On the...
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Manager
I have never had an issue with the vendor's support. I am able to reach the support people with no...
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Manager
We really like the system. We were using another platform before that was not very user friendly for...
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Manager
Office Practicum provided us with training. We had training videos, and everyone had to pass a...
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Manager
I have no problems with Office Practicum EMR, and I don't hear many complaints from my people....
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Manager
I don't see much nickel-and-diming from Office Practicum. In the beginning though, they loaded a...
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Manager
There is new technology out there for the system. We get our reports in, and we are able to send...
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Manager
Office Practicum's phone and web support are very helpful, but we haven't really had to deal with...
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Manager
Compared to other systems on the market, Office Practicum EMR has a good value. When we have...
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Manager
I would probably look at a few other vendors' products if I were starting over again, but I am...
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Manager
The training was rocky for us, and Office Practicum was a huge change from our former platform that...
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Manager
Support is helpful, but support definitely has limitations. The vendor has a tiered support system,...
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Manager
We could use better communication from the vendor. We do have a vendor representative, but that...
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Manager
Office Practicum does a good job with training and offers lots of options on how to obtain it....
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Manager
I would like to see the vendor's response speed improve. Urgent problems get immediate attention....
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Manager
We are always looking for new solutions for communicating with patients in a HIPAA-complaint way....
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Manager
Recently, the vendor required that all of us adopt a new portal through an outside vendor. Office...
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Manager
We would like Office Practicum to help us meet our goals for some of our other solutions. The vendor...
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Manager
The solution is very intuitive. Everybody I have taught picks things up right away. The vendor...
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Analyst/Coordinator
I have been in healthcare for many years and have used lots of different EMR systems, and bringing...
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CFO
If we had any issues, we had one person we could call who would talk us through going through the...
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CFO
Years ago when we were investigating doing a bilateral lab interface with the vendor, we were on the...
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CFO
When the vendor first started, they were keeping things in-house in terms of the development of new...
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CFO
The vendor has issues. We wanted to go into a cloud environment, but the vendor is in charge of...
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CFO
Office Practicum EMR is still on a 20-year-old SQL server freeware. That is the base of Office...
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Manager
On a positive note, the vendor has a pediatric-based program that is very important. Pediatricians...
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Manager
There is a running joke that we are going to have issues with anything that comes out new from the...
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Manager
A lot of the flaws with the product haven't been addressed, and a lot of that has to do with the...
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Manager
The vendor's service is getting better and more proactive. The vendor executives are very involved...
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Manager
The support has been off and on. Sometimes the support is good, and sometimes it is not. When we...
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Manager
Our initial implementation was good. The vendor came out and walked us through everything. We had a...
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Manager
We cringe at the upgrades every time that we have one. We do our upgrades late at night, and I get...
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Manager
During the COVID-19 crisis, the vendor provided a lot of resources for us on their help page.
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Manager
The vendor charges for a lot of things. They have gotten a lot worse about charging for things...
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Manager
One of the issues we have gone through is getting the needed information in a useful way. That is...
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Manager
Our implementation was awesome. We had implementation managers that walked with us every step of the...
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Manager
There are so many training videos I can watch. The vendor upgraded some things, and now we are...
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Manager
We had so many other systems that we were previously paying for, and a lot of that functionality is...
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Manager
The tool works pretty much the way it was promoted because pediatricians designed it. We did a lot...
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Manager
What is really cool about Office Practicum is that when we want to add an enhancement to the...
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Manager
We get good support. We may have to wait on hold for a bit, and sometimes we have to escalate and...
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Manager
Our doctors love the system. It is geared toward pediatrics and immunizations. All the clinicians,...
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Manager
We use the product to thin out the work for posting claims. The reporting is a little cumbersome,...
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Manager
Whether the vendor nickel-and-dimes us is a loaded question. There are some new features that the...
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Manager
Sometimes there are issues with the upgrades. We recently had some issues with our patient portal,...
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Manager
There are lots of changes going on right now with billing, and Office Practicum EMR is not quite...
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Manager
Office Practicum's patient portal is brand new. There were a lot of issues with implementing the...
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Manager
Office Practicum doesn't have enough support people. It takes a while to get issues resolved and to...
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Manager
The vendor has a lot of health modules and videos that we can look at. The vendor keeps lists...
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Manager
I have been using the system for a long time, so I find it easy to use. The vendor did very good...
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Manager
The product does support our integration goals. The vendor works really well with the doctors, and...
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Manager
My biggest complaint about the vendor has always been about their support. Sometimes we have a lot...
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Manager
The vendor's IT team is awesome. The team members work so well with other people, and they are nice...
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Manager
With Office Practicum's EMR, our records are much easier to read, understand, and work with. The...
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Manager
I am really satisfied with the product. The vendor has something called the idea portal. If we have...
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Manager
It is very difficult for vendors to keep all of their promises. Office Practicum keeps their...
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Manager
The system is not nearly as robust as it could be. There are limitations to the system that could...
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Manager
I would not give the ease of use for end users a very high rating. The reasoning for that is the...
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Manager
The vendor is very responsive and proactive. They are very good about decimating information...
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Manager
I would probably recommend Office Practicum based on their product value. They are certainly going...
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Manager
Whether we receive our money's worth is debatable. That isn't because of anything that the vendor is...
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Manager
We have the capability to create our own reports. There is a reports module, and if users are brave...
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Manager
I like that the interface is very logical, intuitive, and customizable. We can move things around...
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Manager
My only beef is with referrals management. The vendor is working on better management in the system...
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Manager
The providers complain about the number of clicks, but really the providers need to get over that...
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Manager
Everything is integrated and visually nice. The system represents what a desktop would look like,...
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Manager
The system isn’t unique to the user. Anytime we have to make it unique to our needs, there is an...
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Manager
There are positives and negatives to the billing side. I like some things. The only thing I wish the...
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Manager
The issue that we have with billing is when the pediatric nurse practitioners are working without a...
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Manager
Overall, the system is a great system for our practice when we work with others. But it isn’t very...
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