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Office Practicum EMR (Pediatrics) Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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CFO

If we had any issues, we had one person we could call who would talk us through going through the...

Feb 2021
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CFO

Years ago when we were investigating doing a bilateral lab interface with the vendor, we were on the...

Feb 2021
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CFO

When the vendor first started, they were keeping things in-house in terms of the development of new...

Feb 2021
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CFO

The vendor has issues. We wanted to go into a cloud environment, but the vendor is in charge of...

Feb 2021
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CFO

Office Practicum EMR is still on a 20-year-old SQL server freeware. That is the base of Office...

Feb 2021
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Manager

On a positive note, the vendor has a pediatric-based program that is very important. Pediatricians...

Dec 2020
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Manager

There is a running joke that we are going to have issues with anything that comes out new from the...

Dec 2020
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Manager

A lot of the flaws with the product haven't been addressed, and a lot of that has to do with the...

Dec 2020
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Manager

The vendor's service is getting better and more proactive. The vendor executives are very involved...

Dec 2020
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Manager

The support has been off and on. Sometimes the support is good, and sometimes it is not. When we...

Dec 2020
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Manager

Our initial implementation was good. The vendor came out and walked us through everything. We had a...

Dec 2020
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Manager

We cringe at the upgrades every time that we have one. We do our upgrades late at night, and I get...

Dec 2020
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Manager

During the COVID-19 crisis, the vendor provided a lot of resources for us on their help page.

Dec 2020
(0)
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Manager

The vendor charges for a lot of things. They have gotten a lot worse about charging for things...

Dec 2020
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Manager

One of the issues we have gone through is getting the needed information in a useful way. That is...

Dec 2020
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Manager

Our implementation was awesome. We had implementation managers that walked with us every step of the...

Dec 2020
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Manager

There are so many training videos I can watch. The vendor upgraded some things, and now we are...

Dec 2020
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Manager

We had so many other systems that we were previously paying for, and a lot of that functionality is...

Dec 2020
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Manager

The tool works pretty much the way it was promoted because pediatricians designed it. We did a lot...

Dec 2020
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Manager

What is really cool about Office Practicum is that when we want to add an enhancement to the...

Dec 2020
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Manager

We get good support. We may have to wait on hold for a bit, and sometimes we have to escalate and...

Dec 2020
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Manager

Our doctors love the system. It is geared toward pediatrics and immunizations. All the clinicians,...

Dec 2020
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Manager

We use the product to thin out the work for posting claims. The reporting is a little cumbersome,...

Dec 2020
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Manager

The clinical side is great. For the billing side, there are definitely areas for improvement. The...

Dec 2020
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Manager

Office Practicum has forums where we can discuss software and nonsoftware things. The forums become...

Dec 2020
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Manager

I have an RCM manager on the Office Practicum side that I deal with directly, and we have calls...

Dec 2020
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Manager

Being able to get data out of the system for analysis could drive some tangible outcomes from a...

Dec 2020
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Manager

Office Practicum gets a percentage of the revenue that our practice brings in. With that, we are...

Dec 2020
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Manager

We love the solution. The software was developed specifically for pediatrics, so the workflows and...

Dec 2020
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Manager

Office Practicum EMR isn't a software solution that is open and super easy, but the system is...

Dec 2020
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Manager

We like the accessibility of the training. One of the best things about the system is that if we get...

Dec 2020
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Manager

Whether the vendor nickel-and-dimes us is a loaded question. There are some new features that the...

Dec 2020
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Manager

Sometimes there are issues with the upgrades. We recently had some issues with our patient portal,...

Dec 2020
(0)
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Manager

There are lots of changes going on right now with billing, and Office Practicum EMR is not quite...

Dec 2020
(0)
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Manager

Office Practicum's patient portal is brand new. There were a lot of issues with implementing the...

Dec 2020
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Manager

Office Practicum doesn't have enough support people. It takes a while to get issues resolved and to...

Dec 2020
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Manager

The vendor has a lot of health modules and videos that we can look at. The vendor keeps lists...

Dec 2020
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Manager

I have been using the system for a long time, so I find it easy to use. The vendor did very good...

Dec 2020
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Manager

The product does support our integration goals. The vendor works really well with the doctors, and...

Dec 2020
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Manager

My biggest complaint about the vendor has always been about their support. Sometimes we have a lot...

Dec 2020
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Manager

The vendor's IT team is awesome. The team members work so well with other people, and they are nice...

Dec 2020
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Manager

With Office Practicum's EMR, our records are much easier to read, understand, and work with. The...

Dec 2020
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Manager

I am really satisfied with the product. The vendor has something called the idea portal. If we have...

Dec 2020
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Manager

It is very difficult for vendors to keep all of their promises. Office Practicum keeps their...

Nov 2020
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Manager

The system is not nearly as robust as it could be. There are limitations to the system that could...

Nov 2020
(0)
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Manager

I would not give the ease of use for end users a very high rating. The reasoning for that is the...

Nov 2020
(0)
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Manager

The vendor is very responsive and proactive. They are very good about decimating information...

Nov 2020
(0)
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Manager

I would probably recommend Office Practicum based on their product value. They are certainly going...

Nov 2020
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Manager

Whether we receive our money's worth is debatable. That isn't because of anything that the vendor is...

Oct 2020
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Manager

We have the capability to create our own reports. There is a reports module, and if users are brave...

Oct 2020
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Manager

I like that the interface is very logical, intuitive, and customizable. We can move things around...

Oct 2020
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Manager

My only beef is with referrals management. The vendor is working on better management in the system...

Oct 2020
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Manager

The providers complain about the number of clicks, but really the providers need to get over that...

Oct 2020
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Manager

Everything is integrated and visually nice. The system represents what a desktop would look like,...

Oct 2020
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Manager

The system isn’t unique to the user. Anytime we have to make it unique to our needs, there is an...

Oct 2020
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Manager

There are positives and negatives to the billing side. I like some things. The only thing I wish the...

Oct 2020
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Manager

The issue that we have with billing is when the pediatric nurse practitioners are working without a...

Oct 2020
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Manager

Overall, the system is a great system for our practice when we work with others. But it isn’t very...

Oct 2020
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Physician

We have engaged in more Office Practicum services over time. If users are not going to use...

Oct 2020
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Physician

We are working on a new portal implementation that has been in planning for a few years. There has...

Oct 2020
(0)
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Physician

Office Practicum's help center for ongoing training is robust. It has training videos. The user, the...

Oct 2020
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Physician

Office Practicum's support of our integration goals is pretty high. We still have a squishy...

Oct 2020
(0)
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Physician

Office Practicum EMR's ease of use is brilliant. We onboarded a new doctor recently. This individual...

Oct 2020
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Physician

As I have gotten into the finer nuances of scanning and incorporating documents, I have found Office...

Oct 2020
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Physician

When my computer doesn't do what it is supposed to do, I don't quite start thinking that my whole...

Oct 2020
(0)
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Physician

Office Practicum offers training videos, lessons, and ongoing webinars on their website. I can't...

Oct 2020
(0)
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Physician

We have been using more and more of Office Practicum's products. We implemented their practice...

Oct 2020
(0)
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Physician

Office Practicum keeps all their promises. They do far better than any other vendor I have seen.

May 2020
(0)
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Physician

Office Practicum has definitely worked with us to improve integration, but we don’t have perfect...

May 2020
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Physician

The system is easy to use. It has an easy interface. It meets our basic needs. We are looking for...

May 2020
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Physician

The training is self-directed and self-taught. There is as much training as we want to seek out and...

May 2020
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Physician

We would like Office Practicum to have a telemedicine module; they don’t have one right now. We have...

May 2020
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Physician

Office Practicum is worth the cost, so I am not looking to change systems. I would be happier if the...

May 2020
(0)
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Physician

I give Office Practicum a high rating for their training. They were really good about it. The system...

Apr 2020
(0)
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Physician

Office Practicum doesn’t support us or fix our problems, but that doesn’t mean my day-to-day work...

Apr 2020
(0)
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Physician

Overall, I am satisfied with the system. It meets my needs, but Office Practicum is just not good at...

Apr 2020
(0)
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Physician

Office Practicum needs to be more responsive to us when we have problems and take care of things in...

Apr 2020
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Physician

Office Practicum 's executives were involved in the beginning, but we don’t hear from them at all now....

Apr 2020
(0)
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Physician

Office Practicum could be more responsive when we have glitches and be more thoughtful with their...

Apr 2020
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Physician

I give Office Practicum a very low rating for supporting us during the COVID-19 crisis. We have not...

Apr 2020
(0)
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Physician

We are really frustrated with Office Practicum's support. They are not very responsive, and we have...

Apr 2020
(0)
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Physician

Office Practicum doesn't charge for every little thing, but they are not very helpful.

Apr 2020
(0)
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Physician

We have not upgraded many versions of the system because of the problems that we heard about online.

Apr 2020
(0)
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CFO

I wouldn’t give the vendor a high score for supporting us through the COVID-19 crisis. Everything...

Apr 2020
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CFO

Ever since Fred Pytlak retired, the only thing on Office Practicum’s mind is how much money they can...

Apr 2020
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CFO

Office Practicum came out with a product called OP Notify, an advanced messaging system that sounded...

Apr 2020
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CFO

We are server based, and I wait for at least a few weeks after a new version comes out because I...

Apr 2020
(0)
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CFO

The overall product is a good product. I could shoot holes in anything if I wanted to, but I...

Apr 2020
(0)
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CFO

Certain decisions the vendor makes and certain ways the vendor handles things irk me and rub me the...

Apr 2020
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CFO

Office Practicum has done some major upgrades where they forced the engineers to get the upgrades...

Apr 2020
(0)
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CFO

Training costs additional money. There are other resources for reference, but they are not up to...

Apr 2020
(0)
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Physician

The vendor eventually keeps their promises, but everything takes longer than what they originally...

Apr 2020
(0)
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Physician

The vendor charges for every little thing. Everything has an individual charge. We choose what we do...

Apr 2020
(0)
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Physician

The vendor's support team members never seem to know the answers to our questions. I don't ask...

Apr 2020
(0)
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Physician

The vendor provides excellent customization of the programming reports.

Apr 2020
(0)
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Physician

The initial training with the vendor was not on-site. The system was hard to learn because it was...

Apr 2020
(0)
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Physician

The vendor has helped us a lot through the COVID-19 crisis. There are hundreds of messages on the...

Apr 2020
(0)
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Nurse

The vendor has online training and modules that we can look through. When we implemented something...

Apr 2020
(0)
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Nurse

The product is working fine and working how it is supposed to. We can pretty much run any kind of...

Apr 2020
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Nurse

The vendor is always updating something to make it better. A lot of those updates are based on our...

Apr 2020
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Nurse

We recommend the product all the time. The ease of use and the constant communication from the...

Apr 2020
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Nurse

My only gripe with the vendor is their service. It is hard to get ahold of someone when something...

Apr 2020
(0)
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Nurse

The vendor does fix issues, and they make sure they get the problems resolved. They communicate....

Apr 2020
(0)
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Nurse

We are slower because of the coronavirus crisis. We divide the day between sick visits and well...

Apr 2020
(0)
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Nurse

There have been times when we have implemented something and we have had to reach out to the vendor...

Apr 2020
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Manager

The training has changed a lot since we first got the product. What we had in the beginning was...

Apr 2020
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Manager

Integration has one little failure because there is an area that the vendor hasn't integrated with....

Apr 2020
(0)
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Manager

The vendor stays abreast of all the new changes in technology and tries to incorporate the new...

Apr 2020
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Manager

We can contact the vendor through email and get answers that way. When we need to call about a more...

Apr 2020
(0)
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Manager

With COVID-19, everyone is trying to immediately implement telehealth. Office Practicum quickly...

Apr 2020
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Manager

Office Practicum is very engaged with the pediatric community. Some of their employees are...

Apr 2020
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Analyst/Coordinator

Unfortunately, I am having extreme difficulty thinking of a single positive thing to say about...

Apr 2020
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Analyst/Coordinator

We have to subscribe to many third-party vendors to use Office Practicum's extra tools. We have to...

Apr 2020
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Analyst/Coordinator

The overall design doesn't appear to be suited to large practices. We don't have the ability to...

Apr 2020
(0)
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Manager

It is not always so easy to get ahold of the phone and web support. I don’t have a lot of issues,...

Apr 2020
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Manager

The solution is not confusing. If I can use it, anybody can. I am not very computer literate, so if...

Apr 2020
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Manager

The system is laid out very nicely. The changes Office Practicum made recently made the system a...

Apr 2020
(0)
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Manager

Office Practicum has a help center. So if we have any questions, we can always go to the help...

Apr 2020
(0)
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Manager

Office Practicum is really efficient. When they are making an update, they let us know about the...

Apr 2020
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Manager

The system is very detailed and focuses a lot on pediatrics. Physicians can use the system easily...

Apr 2020
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Manager

The best thing about the patient messaging system is the automatic reminders for upcoming visits....

Apr 2020
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Manager

Office Practicum is suffering from the same problem that a lot of other software vendors are...

Apr 2020
(0)
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Manager

We aren't using the vendor's product and resources to the full extent that we can. The reason for...

Apr 2020
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Manager

The best thing that Office Practicum has done for us during the COVID-19 crisis is to offer access...

Apr 2020
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Manager

With the COVID-19 crisis, medicine as we know it is going to change. People have been talking about...

Apr 2020
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Manager

Office Practicum is absolutely on top of reminding us about little things we can do to retain our...

Apr 2020
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Manager

There are nagging problems with Office Practicum's software that the vendor just can't seem to...

Apr 2020
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Manager

Office Practicum has some users who are multiple builds behind who clog up our system with questions...

Apr 2020
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Manager

There are issues that may not be Office Practicum's fault. They rely on a lot of third-party...

Apr 2020
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Manager

When we brought up a certain issue with Office Practicum, they told us that they knew about it and...

Apr 2020
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Manager

Office Practicum does a good job of managing clients. I know quite a few folks personally through...

Apr 2020
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Manager

The vendor has an extremely strong product. I can't imagine us moving to another one, even though...

Apr 2020
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Manager

I don't take advantage of a lot of Office Practicum's training. I am going to give the training a...

Apr 2020
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Manager

In years past, Office Practicum has overpromised and underdelivered certain things, like the new...

Apr 2020
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Manager

Office Practicum's patient portal has been a huge disappointment. The old one is barely functional...

Apr 2020
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Manager

Office Practicum's product is easy to use. I am used to it. The vendor always does upgrades and...

Apr 2020
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Physician

The vendor’s executives are very involved. There is executive who relates to us very well because...

Apr 2020
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Physician

I think it would have been nice if the training had occurred in two stages: one stage for initial...

Apr 2020
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Physician

The updates occur almost every few weeks, and because we are on the cloud version, we keep up with...

Apr 2020
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Physician

The ease of use for end users is excellent. Clinically, the product is made for pediatrics and is...

Apr 2020
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Physician

The business end of the product doesn't quite hold up as well as the clinical side does. It is very...

Apr 2020
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Physician

The portal stinks, and the vendor is coming up with a new portal. It is taking forever for that to...

Apr 2020
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Physician

I direct my patients every time when somebody comes in with a vaccine record from another doctor. It...

Apr 2020
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Physician

If I were giving a recommendation to people, I would say that the product is excellent but that they...

Apr 2020
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Manager

Office Practicum is great, and their product is the best EMR I have ever worked on. I really enjoy...

Apr 2020
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Manager

Office Practicum's charges are reasonable, and they are avoiding nickel-and-diming.

Apr 2020
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Manager

We deal with Office Practicum's executives, and we get more information from them than we do from...

Apr 2020
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Manager

Office Practicum does a pretty good job of driving tangible outcomes. I don’t know how they could...

Apr 2020
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Manager

I don’t think we would buy the EMR again, but we don’t have plans to migrate to any other EMR for a...

Mar 2020
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Manager

Office Practicum keeps most of their promises. The point of frustration for us is that Office...

Mar 2020
(0)
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Manager

We really don’t have any interfaces or interoperability enabled. Office Practicum’s technical...

Mar 2020
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Manager

The system falls short on the billing side. The billing functionality is not as robust as we would...

Mar 2020
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Manager

We would like to see better online scheduling and a dramatically improved point-of-sale system, much...

Mar 2020
(0)
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Manager

The support is pretty good, but Office Practicum doesn’t strike me as very proactive. They react to...

Mar 2020
(0)
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Manager

Our satisfaction with the EMR varies through the office, but I forecast our satisfaction 12 months...

Mar 2020
(0)
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Manager

In the cloud environment, Office Practicum is constantly upgrading with little patches and little...

Mar 2020
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Physician

Overall, I am happy with the product. It is working well for us. It seems to fit very well with...

Mar 2020
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Physician

We don't need to communicate with Office Practicum very often. The system is stable, and therefore,...

Mar 2020
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