Office Practicum EMR (Pediatrics)
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User Commentary

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Manager

Functionality and Upgrades

Office Practicum’s product has never had problems within our system; we love the product. The vendor...

Oct 2022
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Manager

Service and Support

We are able to submit tickets to people who are empowered to solve our problems with Office...

Oct 2022
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Manager

Technology

Our system is cloud based, so it updates automatically, and we are grateful for that right now...

Oct 2022
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Manager

Service and Support

We usually want to see faster service when we call, but Office Practicum has got things nailed down...

Oct 2022
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Manager

Relationship

Office Practicum is a little ahead of the game. I like that their focus is on pediatrics, so their...

Oct 2022
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Manager

ROI / Cost (care and feeding)

We do not see the vendor charging us for every little thing. We were pretty impressed with what they...

Oct 2022
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Manager

Implementation and Training

One of the individuals from Office Practicum is a practicing clinician, and they do tutorials, so...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product does a really good job of helping us drive tangible outcomes. We are able to navigate...

Oct 2022
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Analyst/Coordinator

Relationship

The vendor is very committed. They are excellent, and we haven't had any issues with them.

Oct 2022
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Manager

Functionality and Upgrades

I like the system very much. The EMR is easy to work with, and the upgrades make sense. It is easy...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Office Practicum does charge for a lot of things, but they don't charge for help and support. If the...

Sep 2022
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Manager

Service and Support

Office Practicum EMR is very user friendly. When we train new staff members, they pick up on things...

Sep 2022
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Manager

Service and Support

The support people are not as knowledgeable as I think they should be. There are times I call with a...

Aug 2022
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Manager

Functionality and Upgrades

We recently went live with Office Practicum EMR. We chose the vendor because they were geared to our...

Aug 2022
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Manager

Implementation and Training

When onboarding new organizations, Office Practicum really needs to spend more time on job-specific...

Aug 2022
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Manager

Interfacing and Integration

There are lots of glitches when the vendor recommends partner applications to work with them. There...

Aug 2022
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Physician

Relationship

The biggest concern I have in the long term is that Office Practicum is now a venture capital...

Aug 2022
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Physician

Service and Support

I like Office Practicum EMR and don't want to see it get bought out, get gobbled up, or disappear,...

Aug 2022
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Physician

Functionality and Upgrades

Office Practicum EMR is excellent as an EMR product. It is made for pediatricians, and the product...

Aug 2022
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Manager

ROI / Cost (care and feeding)

The vendor is always adding things on and charging extra for everything. Ever since we signed with...

Aug 2022
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Manager

Relationship

Office Practicum is not all that anymore. I think the vendor got too big too quick.

Aug 2022
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Physician

Functionality and Upgrades

We have learners coming from different places and new staff, and Office Practicum EMR is very user...

Aug 2022
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Physician

Service and Support

I like that Office Practicum is pretty open. They have a LISTSERV for managers and one for...

Aug 2022
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Physician

Other Observations & Comments

Like any company right now, Office Practicum probably doesn’t have enough staff members. I imagine...

Aug 2022
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Manager

Functionality and Upgrades

After some years, we feel like we have a good sense of the product. We have one person who takes...

Aug 2022
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Manager

Interfacing and Integration

We have access to outside educational materials for our patients, and Office Practicum works with...

Aug 2022
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Manager

Functionality and Upgrades

The scheduling is beautiful. We don't allow our patients to self-schedule, but Office Practicum has...

Aug 2022
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Manager

Implementation and Training

We had tremendous problems with billing in the beginning. We got to the point that those problems...

Aug 2022
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Manager

Win/Loss - Why they were selected (by current clients)

When we were looking for an EMR, we had to make a quick decision, and it came down to the Office...

Aug 2022
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Manager

Implementation and Training

We were very much in a rush to choose a product, and I think that Office Practicum was overwhelmed...

Aug 2022
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Manager

Functionality and Upgrades

The first year or so with any EMR is rocky, and it was for us. It was just everybody getting used to...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

There are little charges for extra services. The vendor charges for training after upgrades.

Aug 2022
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Analyst/Coordinator

Implementation and Training

Once we were trained by the vendor, we were trained. We haven't gone through any extra training.

Aug 2022
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Analyst/Coordinator

Lessons Learned

I would like to get more information and clarification on a couple of different things on the...

Aug 2022
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CEO/President

Functionality and Upgrades

I really like Office Practicum's EMR; it is very easy to use. In fact, I would go as far as to say...

Aug 2022
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CEO/President

Functionality and Upgrades

Office Practicum is always adding new things to their system. They are forward thinking and don’t...

Aug 2022
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CEO/President

ROI / Cost (care and feeding)

We only pay for what we need and what we use in the product. There are features available that we...

Aug 2022
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Manager

Implementation and Training

Our training with the Office Practicum representatives was great, but it was just a general overview...

Aug 2022
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Manager

ROI / Cost (care and feeding)

We like that the solution is pediatric based, so the templates are pediatric based and are...

Aug 2022
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Manager

Service and Support

Once training is over, the day-to-day support from the vendor is not good. The product is glitchy...

Aug 2022
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Physician

Functionality and Upgrades

Office Practicum EMR is pediatric specific and is set up for the pediatric well-visit schedule. The...

Jul 2022
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Physician

Interfacing and Integration

Office Practicum EMR integrates with several other products. We use another service to manage our...

Jul 2022
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Physician

Functionality and Upgrades

Office Practicum EMR is a little clicky. I would love to have fewer clicks. Not every click is...

Jul 2022
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Manager

Functionality and Upgrades

The EMR solution is easy to use. Once the system is upgraded, things take a little time to get...

Jul 2022
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COO

Technology

Office Practicum has a very good product. I like that it is specific to pediatrics. Office Practicum...

Jun 2022
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COO

Relationship

I like that we have a dedicated account representative. That is very helpful. I also like Office...

Jun 2022
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COO

Future Outlook

We hope that Office Practicum will add a behavioral health module to the chart and adapt to vaccine...

Jun 2022
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Manager

Service and Support

I can call about certain issues and get help right away. The vendor has some great people on their...

Jun 2022
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Manager

Relationship

The vendor is making promises, but I have no faith in them. I haven't seen any follow-through on the...

Jun 2022
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Manager

Relationship

We are locked into Office Practicum's EMR. We are stuck between a rock and a hard place. When I...

Jun 2022
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Manager

ROI / Cost (care and feeding)

CHADIS is a service that the vendor has incorporated. We are required to do all these surveys for...

Jun 2022
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Manager

Functionality and Upgrades

The vendor doesn’t test their upgrades enough before they put them out, and then all these bugs...

Jun 2022
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Manager

ROI / Cost (care and feeding)

All of the things that we are paying for aren't working exactly as we want them to. We had one...

Jun 2022
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Manager

Functionality and Upgrades

Office Practicum EMR is a good product. It is pediatrics specific, and it works really well for us....

Jun 2022
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Manager

Functionality and Upgrades

One of the things we really like is that Office Practicum has vaccine inventory management and...

Jun 2022
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Manager

Service and Support

Office Practicum has always been a bit smaller of a vendor, so they are pretty receptive to requests...

Jun 2022
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Manager

Service and Support

What we would really like to see from Office Practicum is some different tier levels of support....

Jun 2022
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Manager

Lessons Learned

I would tell anyone thinking of getting Office Practicum’s product that it is really important for...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Office Practicum avoids charging for every little thing. We have a set billing rate. The vendor...

Jun 2022
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Manager

Functionality and Upgrades

The program has glitches that don't really interrupt our workflow, but they are annoying. We started...

Jun 2022
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Manager

Functionality and Upgrades

When there is a secondary claim and I go to post the monies and adjustments on the secondary claim,...

Jun 2022
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Manager

Interfacing and Integration

The data flow in and out is quite good in terms of claims going out and information and remittances...

Jun 2022
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Manager

Interfacing and Integration

The EMR is not integrated with our state's immunization registry. The vendor did promise that, but...

Jun 2022
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Manager

Technology

Office Practicum could work on the integration of the patient portal and also the platform. The...

Jun 2022
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Manager

Functionality and Upgrades

We can do our coding through the system, and we can set up our in-house labs going out through it....

Jun 2022
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Manager

Functionality and Upgrades

I would like the portal to be a little easier to use. Some of the patients are a little bit timid...

Jun 2022
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Manager

Relationship

Office Practicum sends out an email telling us when an update is coming, and the implementation of...

Jun 2022
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Manager

Future Outlook

I think my satisfaction with Office Practicum EMR will be a little lower a year from now. We are...

Jun 2022
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Manager

Functionality and Upgrades

The EMR’s ease of use depends on the user. I am not having any issues with the product myself. I am...

Jun 2022
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Manager

Relationship

Office Practicum keeps their promises. That is probably why we have had no issues. I have seen this...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Occasionally, we feel nickel-and-dimed by the vendor. If we need a specific report, there is a...

Jun 2022
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Manager

Functionality and Upgrades

Office Practicum is doing a good job. They did an update to the system that changed the way they...

Jun 2022
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Manager

Functionality and Upgrades

Things must be smooth for the office staff because I don’t hear complaints. The bugs have been...

Jun 2022
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Manager

Service and Support

The vendor is quick to respond. I call in, and I might be on hold for a while, but their support...

Jun 2022
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Manager

Functionality and Upgrades

It used to be that when I was in a claim, I didn’t know whose account I was on. There was no name,...

Jun 2022
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Manager

ROI / Cost (care and feeding)

We have worked it out so the vendor doesn’t nickel-and-dime us. We pick and chose what we want and...

Jun 2022
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Manager

Functionality and Upgrades

When I am billing and the provider marks that something is ready for billing, I can go to the...

Jun 2022
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Manager

Implementation and Training

When we first started on this product, everything was there for training. As the updates have...

Jun 2022
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Manager

Functionality and Upgrades

Once I get into a claim, I am in the claim. Then the only way to get out is to save it, and then the...

Jun 2022
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Manager

Functionality and Upgrades

Office Practicum's EMR is easy to use. Scheduling is easy, and if we have to move things, that is...

Jun 2022
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Manager

Functionality and Upgrades

With any of these programs, there are always things that aren't perfect or that don't work just...

Jun 2022
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Manager

Relationship

We like that we have our own person that we can call at Office Practicum. We don't have to call...

Jun 2022
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Manager

Service and Support

If we do have to call the technical support team, sometimes it takes them a while to get back to us....

Jun 2022
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Manager

Functionality and Upgrades

The system does updates automatically. I believe the vendor puts the information up on their page...

Jun 2022
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Manager

Implementation and Training

We had some initial training with the vendor. We requested some additional follow-up training, but...

Jun 2022
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Manager

Sales and Contracting

During the sales process, the vendor talked about a patient portal, but when we got the system that...

Jun 2022
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Manager

Functionality and Upgrades

The main EHR portion of the system is easy to use and user friendly. There are a lot of things that...

Jun 2022
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Manager

Service and Support

I have had a couple of really good experiences with the vendor's support, but I have also had a...

Jun 2022
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Manager

Technology

I am trying to be optimistic that things will be better a year from now. I like the product, and it...

Jun 2022
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Manager

Relationship

We are satisfied with the system, but in terms of continuity of care, we are getting a new...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Office Practicum went through changes in their owners and their corporate direction. During that...

Jun 2022
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Manager

Functionality and Upgrades

I would buy Office Practicum EMR again. It is easy to use, and the system does well with the overall...

Jun 2022
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Manager

Functionality and Upgrades

I would love to see improvements in how the system’s merchant payments are made. When organizations...

Jun 2022
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Manager

Implementation and Training

Office Practicum needs to work on training. The vendor doesn’t exactly offer training, and if they...

Jun 2022
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Manager

Functionality and Upgrades

We like that Office Practicum EMR is pediatrics specific. The templates are there for us. The system...

Jun 2022
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Manager

Service and Support

Office Practicum’s customer service could be better. The turnaround time for resolutions is way too...

Jun 2022
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Manager

ROI / Cost (care and feeding)

If there is a new feature, it comes at an additional price. If we want to use something, we have to...

Apr 2022
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Manager

Service and Support

Once the program's basics are learned, there isn’t a whole lot left to learn. There are not a lot of...

Apr 2022
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Manager

Interfacing and Integration

The integration of Office Practicum EMR was an issue. We had some troubles with the labs being sent...

Apr 2022
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Manager

Functionality and Upgrades

The fact that Office Practicum EMR is pediatric specific helps immensely. Having this system for our...

Apr 2022
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Manager

Relationship

I don't really have any problems with Office Practicum. I love Office Practicum. They are fantastic....

Jan 2022
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Manager

ROI / Cost (care and feeding)

Office Practicum EMR has a lot of updates, and we are charged per update. I would rather have one...

Jan 2022
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Manager

Service and Support

Office Practicum is pretty good about following up. The vendor usually gets back to us. They are...

Jan 2022
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Manager

Implementation and Training

The vendor will upgrade and constantly add things to the solution, so they have so many staff...

Jan 2022
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Physician

Functionality and Upgrades

One issue we have is that not all our staff members use the software to its fullest potential. We...

Jan 2022
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Physician

Functionality and Upgrades

Office Practicum comes preloaded with a lot of templates. That is nice. Customizing the templates is...

Jan 2022
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Physician

Functionality and Upgrades

The biggest issue that we are having is with the portal. We have had issues with getting people...

Jan 2022
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Physician

Interfacing and Integration

I was impressed with how Office Practicum was able to implement some things with the COVID-19 challenges....

Jan 2022
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Physician

Service and Support

We are well integrated with the lab. Outside of that, the ability to integrate is supposedly there,...

Jan 2022
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Physician

Relationship

The vendor's owner recently retired, and the vendor is still very active in terms of listening to...

Jan 2022
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Physician

Service and Support

Office Practicum support does a decent job on the clinical side. But when we have other questions...

Jan 2022
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Physician

Lessons Learned

Our billing department had a learning curve. The billing folks were wizards with our last product,...

Jan 2022
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Physician

Functionality and Upgrades

I have been very pleased with the system. We have several users, and it is a decent-sized product. I...

Jan 2022
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Physician

Service and Support

Like with any program, glitches come up and people want new things added and new ways to display...

Jan 2022
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Physician

Interfacing and Integration

I would love to see better integration with some of the hospital systems that are on Epic. If we...

Jan 2022
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Physician

Interfacing and Integration

I wish there were better ways to access and extract data from our old system. A lot of the data was...

Jan 2022
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Physician

Relationship

Office Practicum has a very strong, involved group of physician leaders who aren't necessarily...

Jan 2022
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Physician

Functionality and Upgrades

We have a couple of performance improvement projects going on, but I wish there were better...

Jan 2022
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Physician

Functionality and Upgrades

Office Practicum's system does a lot compared to our old system. This system is more complex because...

Jan 2022
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Physician

Technology

I have always been very satisfied with Office Practicum. As technology is moving forward, the vendor...

Jan 2022
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Physician

ROI / Cost (care and feeding)

Office Practicum doesn’t charge for every little thing, but if we want something custom, they charge...

Jan 2022
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Physician

Service and Support

The vendor’s tech support gets bogged down. The problem is that doctors aren't easy people to deal...

Jan 2022
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Physician

Functionality and Upgrades

If a program has too much of a steep learning curve, it is a problem. However, Office Practicum EMR...

Jan 2022
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Physician

Interfacing and Integration

The product’s integration with other technology is difficult. The bridge going back and forth...

Jan 2022
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Physician

Relationship

A lot of vendors promise things and don't come through on them. However, Office Practicum has never...

Jan 2022
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(0)
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Physician

ROI / Cost (care and feeding)

Office Practicum EMR is one of the only pediatrics-specialty systems on the market. We aren't taking...

Jan 2022
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Physician

Relationship

If I can’t get someone to solve the problem, I am able to go to the vendor's higher-ups to get the...

Jan 2022
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(0)
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Physician

Interfacing and Integration

Office Practicum EMR is an excellent program. It is well integrated and well designed for the...

Jan 2022
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Physician

Other Observations & Comments

Office Practicum EMR is too expensive, but that is the world we live in today. We used to do...

Jan 2022
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Manager

Functionality and Upgrades

The vendor hasn't been able to deliver on the connectivity to labs or vaccine registries that they...

Jan 2022
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Manager

Implementation and Training

Our implementation was good, but the solution's updates can be a bit muddy sometimes. Overall...

Jan 2022
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Manager

Service and Support

The vendor's support was easy to access early on when the company was small. We had an account...

Jan 2022
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Manager

Implementation and Training

The vendor pushes out updates to the cloud with little warning. I wish that they would give us more...

Jan 2022
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Manager

Relationship

We feel like the vendor's executives are too involved. At the last conference, the vendor's leaders...

Jan 2022
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Manager

Future Outlook

We feel like the vendor is trying to make decent steps forward now. They are getting back to their...

Jan 2022
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