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Office Practicum EMR (Pediatrics) Comments
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Commentary Summary
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User Commentary
Manager
Everything always feels like it is too expensive with Office Practicum. The rollout of new features...
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Manager
Things have been going fine. Office Practicum has been excellent during the pandemic. Our...
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Manager
I would tell other providers that Office Practicum EMR is great for pediatrics. We love that the...
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Manager
Office Practicum is very involved in the pediatric world, and I really appreciate that. They are...
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Manager
We are definitely not interested in moving toward a different system. We love Office Practicum EMR,...
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Manager
Overall, the vendor has kept their promises, but there has been a change with their portal. Getting...
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Manager
We have worked with vendor executives that are very involved and hands on. We recently had a meeting...
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Manager
The vendor's pricing is pretty straightforward. We are able to use most things straight off the bat,...
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Manager
The vendor releases videos on their website, and they do a whole bunch of webinars; those are pretty...
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Manager
The integration in the system has been really good. We recently got our registry synced, and the...
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Manager
The system is very straightforward and simple to use. I have worked with other EMRs, and Office...
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Manager
The tech team is just a little slow on getting back to us when we have some kind of error. We always...
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Manager
I have been happy with Office Practicum. They are a technology company above anything else, and they...
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Manager
Office Practicum gets paid based on a percentage. There are things that irritate me a little. I...
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Manager
In the last couple of years, Office Practicum went through a period where they lost some support...
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Manager
Office Practicum's executives try to make themselves available. The executives are physicians who...
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Manager
We get a lot of hand-holding, and that is amazing. If any other large group is looking to purchase...
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Manager
Office Practicum might want to integrate telemedicine things with Office Practicum EMR. It would be...
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Manager
Before we came into Office Practicum EMR, we had a system that was mostly for billing. It really...
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Manager
The vendor really stepped up during COVID-19 and helped us meet our needs.
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Manager
If the decision were up to me, I would buy the system again, but the physicians have a different...
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Manager
The system is user friendly, and we can customize most things to do what we want them to do. On the...
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Manager
I have never had an issue with the vendor's support. I am able to reach the support people with no...
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Manager
We really like the system. We were using another platform before that was not very user friendly for...
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Manager
Office Practicum provided us with training. We had training videos, and everyone had to pass a...
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Manager
I have no problems with Office Practicum EMR, and I don't hear many complaints from my people....
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Manager
I don't see much nickel-and-diming from Office Practicum. In the beginning though, they loaded a...
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Manager
There is new technology out there for the system. We get our reports in, and we are able to send...
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Manager
Office Practicum's phone and web support are very helpful, but we haven't really had to deal with...
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Manager
Compared to other systems on the market, Office Practicum EMR has a good value. When we have...
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Manager
I would probably look at a few other vendors' products if I were starting over again, but I am...
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Manager
The training was rocky for us, and Office Practicum was a huge change from our former platform that...
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Manager
Support is helpful, but support definitely has limitations. The vendor has a tiered support system,...
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Manager
We could use better communication from the vendor. We do have a vendor representative, but that...
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Manager
Office Practicum does a good job with training and offers lots of options on how to obtain it....
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Manager
I would like to see the vendor's response speed improve. Urgent problems get immediate attention....
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Manager
We are always looking for new solutions for communicating with patients in a HIPAA-complaint way....
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Manager
Recently, the vendor required that all of us adopt a new portal through an outside vendor. Office...
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Manager
We would like Office Practicum to help us meet our goals for some of our other solutions. The vendor...
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Manager
The solution is very intuitive. Everybody I have taught picks things up right away. The vendor...
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Analyst/Coordinator
I have been in healthcare for many years and have used lots of different EMR systems, and bringing...
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CFO
If we had any issues, we had one person we could call who would talk us through going through the...
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CFO
Years ago when we were investigating doing a bilateral lab interface with the vendor, we were on the...
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CFO
When the vendor first started, they were keeping things in-house in terms of the development of new...
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CFO
The vendor has issues. We wanted to go into a cloud environment, but the vendor is in charge of...
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CFO
Office Practicum EMR is still on a 20-year-old SQL server freeware. That is the base of Office...
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Manager
On a positive note, the vendor has a pediatric-based program that is very important. Pediatricians...
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Manager
There is a running joke that we are going to have issues with anything that comes out new from the...
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Manager
A lot of the flaws with the product haven't been addressed, and a lot of that has to do with the...
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Manager
The vendor's service is getting better and more proactive. The vendor executives are very involved...
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Manager
The support has been off and on. Sometimes the support is good, and sometimes it is not. When we...
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Manager
Our initial implementation was good. The vendor came out and walked us through everything. We had a...
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Manager
We cringe at the upgrades every time that we have one. We do our upgrades late at night, and I get...
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Manager
During the COVID-19 crisis, the vendor provided a lot of resources for us on their help page.
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Manager
The vendor charges for a lot of things. They have gotten a lot worse about charging for things...
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Manager
One of the issues we have gone through is getting the needed information in a useful way. That is...
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Manager
Our implementation was awesome. We had implementation managers that walked with us every step of the...
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Manager
There are so many training videos I can watch. The vendor upgraded some things, and now we are...
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Manager
We had so many other systems that we were previously paying for, and a lot of that functionality is...
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Manager
The tool works pretty much the way it was promoted because pediatricians designed it. We did a lot...
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Manager
What is really cool about Office Practicum is that when we want to add an enhancement to the...
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Manager
We get good support. We may have to wait on hold for a bit, and sometimes we have to escalate and...
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Manager
Our doctors love the system. It is geared toward pediatrics and immunizations. All the clinicians,...
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Manager
We use the product to thin out the work for posting claims. The reporting is a little cumbersome,...
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Manager
The clinical side is great. For the billing side, there are definitely areas for improvement. The...
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Manager
Office Practicum has forums where we can discuss software and nonsoftware things. The forums become...
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Manager
I have an RCM manager on the Office Practicum side that I deal with directly, and we have calls...
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Manager
Being able to get data out of the system for analysis could drive some tangible outcomes from a...
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Manager
Office Practicum gets a percentage of the revenue that our practice brings in. With that, we are...
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Manager
We love the solution. The software was developed specifically for pediatrics, so the workflows and...
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Manager
Office Practicum EMR isn't a software solution that is open and super easy, but the system is...
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Manager
We like the accessibility of the training. One of the best things about the system is that if we get...
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Manager
Whether the vendor nickel-and-dimes us is a loaded question. There are some new features that the...
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Manager
Sometimes there are issues with the upgrades. We recently had some issues with our patient portal,...
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Manager
There are lots of changes going on right now with billing, and Office Practicum EMR is not quite...
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Manager
Office Practicum's patient portal is brand new. There were a lot of issues with implementing the...
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Manager
Office Practicum doesn't have enough support people. It takes a while to get issues resolved and to...
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Manager
The vendor has a lot of health modules and videos that we can look at. The vendor keeps lists...
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Manager
I have been using the system for a long time, so I find it easy to use. The vendor did very good...
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Manager
The product does support our integration goals. The vendor works really well with the doctors, and...
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Manager
My biggest complaint about the vendor has always been about their support. Sometimes we have a lot...
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Manager
The vendor's IT team is awesome. The team members work so well with other people, and they are nice...
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Manager
With Office Practicum's EMR, our records are much easier to read, understand, and work with. The...
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Manager
I am really satisfied with the product. The vendor has something called the idea portal. If we have...
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Manager
It is very difficult for vendors to keep all of their promises. Office Practicum keeps their...
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Manager
The system is not nearly as robust as it could be. There are limitations to the system that could...
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Manager
I would not give the ease of use for end users a very high rating. The reasoning for that is the...
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Manager
The vendor is very responsive and proactive. They are very good about decimating information...
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Manager
I would probably recommend Office Practicum based on their product value. They are certainly going...
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Manager
Whether we receive our money's worth is debatable. That isn't because of anything that the vendor is...
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Manager
We have the capability to create our own reports. There is a reports module, and if users are brave...
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Manager
I like that the interface is very logical, intuitive, and customizable. We can move things around...
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Manager
My only beef is with referrals management. The vendor is working on better management in the system...
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Manager
The providers complain about the number of clicks, but really the providers need to get over that...
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Manager
Everything is integrated and visually nice. The system represents what a desktop would look like,...
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Manager
The system isn’t unique to the user. Anytime we have to make it unique to our needs, there is an...
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Manager
There are positives and negatives to the billing side. I like some things. The only thing I wish the...
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Manager
The issue that we have with billing is when the pediatric nurse practitioners are working without a...
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Manager
Overall, the system is a great system for our practice when we work with others. But it isn’t very...
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Physician
We have engaged in more Office Practicum services over time. If users are not going to use...
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Physician
We are working on a new portal implementation that has been in planning for a few years. There has...
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Physician
Office Practicum's help center for ongoing training is robust. It has training videos. The user, the...
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Physician
Office Practicum's support of our integration goals is pretty high. We still have a squishy...
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Physician
Office Practicum EMR's ease of use is brilliant. We onboarded a new doctor recently. This individual...
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Physician
As I have gotten into the finer nuances of scanning and incorporating documents, I have found Office...
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Physician
When my computer doesn't do what it is supposed to do, I don't quite start thinking that my whole...
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Physician
Office Practicum offers training videos, lessons, and ongoing webinars on their website. I can't...
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Physician
We have been using more and more of Office Practicum's products. We implemented their practice...
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Physician
Office Practicum keeps all their promises. They do far better than any other vendor I have seen.
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Physician
Office Practicum has definitely worked with us to improve integration, but we don’t have perfect...
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Physician
The system is easy to use. It has an easy interface. It meets our basic needs. We are looking for...
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Physician
The training is self-directed and self-taught. There is as much training as we want to seek out and...
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Physician
We would like Office Practicum to have a telemedicine module; they don’t have one right now. We have...
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Physician
Office Practicum is worth the cost, so I am not looking to change systems. I would be happier if the...
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