Office Practicum EMR (Pediatrics) Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 7:57:36 PM and Model.EvProductId = 2573

Commentary Summary

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User Commentary

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Manager

Service and Support

It is very difficult for vendors to keep all of their promises. Office Practicum keeps their...

Nov 2020
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Manager

Technology

The system is not nearly as robust as it could be. There are limitations to the system that could...

Nov 2020
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Manager

Functionality and Upgrades

I would not give the ease of use for end users a very high rating. The reasoning for that is the...

Nov 2020
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Manager

Service and Support

The vendor is very responsive and proactive. They are very good about decimating information...

Nov 2020
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Manager

ROI / Cost (care and feeding)

I would probably recommend Office Practicum based on their product value. They are certainly going...

Nov 2020
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Manager

ROI / Cost (care and feeding)

Whether we receive our money's worth is debatable. That isn't because of anything that the vendor is...

Oct 2020
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Manager

Functionality and Upgrades

We have the capability to create our own reports. There is a reports module, and if users are brave...

Oct 2020
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Manager

Functionality and Upgrades

I like that the interface is very logical, intuitive, and customizable. We can move things around...

Oct 2020
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Manager

Functionality and Upgrades

My only beef is with referrals management. The vendor is working on better management in the system...

Oct 2020
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Manager

Other Observations & Comments

The providers complain about the number of clicks, but really the providers need to get over that...

Oct 2020
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Manager

Functionality and Upgrades

Everything is integrated and visually nice. The system represents what a desktop would look like,...

Oct 2020
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Manager

ROI / Cost (care and feeding)

The system isn’t unique to the user. Anytime we have to make it unique to our needs, there is an...

Oct 2020
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Manager

Functionality and Upgrades

There are positives and negatives to the billing side. I like some things. The only thing I wish the...

Oct 2020
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Manager

Functionality and Upgrades

The issue that we have with billing is when the pediatric nurse practitioners are working without a...

Oct 2020
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Manager

Other Observations & Comments

Overall, the system is a great system for our practice when we work with others. But it isn’t very...

Oct 2020
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Physician

Sales and Contracting

We have engaged in more Office Practicum services over time. If users are not going to use...

Oct 2020
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Physician

Implementation and Training

We are working on a new portal implementation that has been in planning for a few years. There has...

Oct 2020
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Physician

Implementation and Training

Office Practicum's help center for ongoing training is robust. It has training videos. The user, the...

Oct 2020
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Physician

Interfacing and Integration

Office Practicum's support of our integration goals is pretty high. We still have a squishy...

Oct 2020
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Physician

Functionality and Upgrades

Office Practicum EMR's ease of use is brilliant. We onboarded a new doctor recently. This individual...

Oct 2020
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Physician

Interfacing and Integration

As I have gotten into the finer nuances of scanning and incorporating documents, I have found Office...

Oct 2020
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Physician

Other Observations & Comments

When my computer doesn't do what it is supposed to do, I don't quite start thinking that my whole...

Oct 2020
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Physician

Implementation and Training

Office Practicum offers training videos, lessons, and ongoing webinars on their website. I can't...

Oct 2020
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Physician

Functionality and Upgrades

We have been using more and more of Office Practicum's products. We implemented their practice...

Oct 2020
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Physician

Relationship

Office Practicum keeps all their promises. They do far better than any other vendor I have seen.

May 2020
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Physician

Interfacing and Integration

Office Practicum has definitely worked with us to improve integration, but we don’t have perfect...

May 2020
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Physician

Functionality and Upgrades

The system is easy to use. It has an easy interface. It meets our basic needs. We are looking for...

May 2020
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Physician

Implementation and Training

The training is self-directed and self-taught. There is as much training as we want to seek out and...

May 2020
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Physician

Functionality and Upgrades

We would like Office Practicum to have a telemedicine module; they don’t have one right now. We have...

May 2020
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Physician

ROI / Cost (care and feeding)

Office Practicum is worth the cost, so I am not looking to change systems. I would be happier if the...

May 2020
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Physician

Implementation and Training

I give Office Practicum a high rating for their training. They were really good about it. The system...

Apr 2020
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Physician

Functionality and Upgrades

Office Practicum doesn’t support us or fix our problems, but that doesn’t mean my day-to-day work...

Apr 2020
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Physician

Other Observations & Comments

Overall, I am satisfied with the system. It meets my needs, but Office Practicum is just not good at...

Apr 2020
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Physician

Service and Support

Office Practicum needs to be more responsive to us when we have problems and take care of things in...

Apr 2020
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Physician

Relationship

Office Practicum 's executives were involved in the beginning, but we don’t hear from them at all now....

Apr 2020
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Physician

Functionality and Upgrades

Office Practicum could be more responsive when we have glitches and be more thoughtful with their...

Apr 2020
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Physician

Service and Support

I give Office Practicum a very low rating for supporting us during the COVID-19 crisis. We have not...

Apr 2020
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Physician

Service and Support

We are really frustrated with Office Practicum's support. They are not very responsive, and we have...

Apr 2020
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Physician

Service and Support

Office Practicum doesn't charge for every little thing, but they are not very helpful.

Apr 2020
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Physician

Functionality and Upgrades

We have not upgraded many versions of the system because of the problems that we heard about online.

Apr 2020
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CFO

Service and Support

I wouldn’t give the vendor a high score for supporting us through the COVID-19 crisis. Everything...

Apr 2020
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CFO

Relationship

Ever since Fred Pytlak retired, the only thing on Office Practicum’s mind is how much money they can...

Apr 2020
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CFO

Service and Support

Office Practicum came out with a product called OP Notify, an advanced messaging system that sounded...

Apr 2020
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CFO

Functionality and Upgrades

We are server based, and I wait for at least a few weeks after a new version comes out because I...

Apr 2020
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CFO

Functionality and Upgrades

The overall product is a good product. I could shoot holes in anything if I wanted to, but I...

Apr 2020
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CFO

Relationship

Certain decisions the vendor makes and certain ways the vendor handles things irk me and rub me the...

Apr 2020
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CFO

Functionality and Upgrades

Office Practicum has done some major upgrades where they forced the engineers to get the upgrades...

Apr 2020
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CFO

ROI / Cost (care and feeding)

Training costs additional money. There are other resources for reference, but they are not up to...

Apr 2020
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Physician

Relationship

The vendor eventually keeps their promises, but everything takes longer than what they originally...

Apr 2020
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Physician

ROI / Cost (care and feeding)

The vendor charges for every little thing. Everything has an individual charge. We choose what we do...

Apr 2020
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Physician

Service and Support

The vendor's support team members never seem to know the answers to our questions. I don't ask...

Apr 2020
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Physician

Functionality and Upgrades

The vendor provides excellent customization of the programming reports.

Apr 2020
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Physician

Implementation and Training

The initial training with the vendor was not on-site. The system was hard to learn because it was...

Apr 2020
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Physician

Service and Support

The vendor has helped us a lot through the COVID-19 crisis. There are hundreds of messages on the...

Apr 2020
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Nurse

Implementation and Training

The vendor has online training and modules that we can look through. When we implemented something...

Apr 2020
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Nurse

Functionality and Upgrades

The product is working fine and working how it is supposed to. We can pretty much run any kind of...

Apr 2020
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Nurse

Functionality and Upgrades

The vendor is always updating something to make it better. A lot of those updates are based on our...

Apr 2020
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Nurse

Relationship

We recommend the product all the time. The ease of use and the constant communication from the...

Apr 2020
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Nurse

Service and Support

My only gripe with the vendor is their service. It is hard to get ahold of someone when something...

Apr 2020
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Nurse

Service and Support

The vendor does fix issues, and they make sure they get the problems resolved. They communicate....

Apr 2020
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Nurse

Relationship

We are slower because of the coronavirus crisis. We divide the day between sick visits and well...

Apr 2020
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Nurse

Implementation and Training

There have been times when we have implemented something and we have had to reach out to the vendor...

Apr 2020
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Manager

Implementation and Training

The training has changed a lot since we first got the product. What we had in the beginning was...

Apr 2020
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Manager

Interfacing and Integration

Integration has one little failure because there is an area that the vendor hasn't integrated with....

Apr 2020
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Manager

Technology

The vendor stays abreast of all the new changes in technology and tries to incorporate the new...

Apr 2020
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Manager

Service and Support

We can contact the vendor through email and get answers that way. When we need to call about a more...

Apr 2020
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Manager

Service and Support

With COVID-19, everyone is trying to immediately implement telehealth. Office Practicum quickly...

Apr 2020
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Manager

Relationship

Office Practicum is very engaged with the pediatric community. Some of their employees are...

Apr 2020
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Analyst/Coordinator

Service and Support

Unfortunately, I am having extreme difficulty thinking of a single positive thing to say about...

Apr 2020
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Analyst/Coordinator

Service and Support

We have to subscribe to many third-party vendors to use Office Practicum's extra tools. We have to...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The overall design doesn't appear to be suited to large practices. We don't have the ability to...

Apr 2020
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Manager

Service and Support

It is not always so easy to get ahold of the phone and web support. I don’t have a lot of issues,...

Apr 2020
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Manager

Functionality and Upgrades

The solution is not confusing. If I can use it, anybody can. I am not very computer literate, so if...

Apr 2020
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Manager

Functionality and Upgrades

The system is laid out very nicely. The changes Office Practicum made recently made the system a...

Apr 2020
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Manager

Service and Support

Office Practicum has a help center. So if we have any questions, we can always go to the help...

Apr 2020
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Manager

Service and Support

Office Practicum is really efficient. When they are making an update, they let us know about the...

Apr 2020
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Manager

Functionality and Upgrades

The system is very detailed and focuses a lot on pediatrics. Physicians can use the system easily...

Apr 2020
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Manager

Functionality and Upgrades

The best thing about the patient messaging system is the automatic reminders for upcoming visits....

Apr 2020
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Manager

Service and Support

Office Practicum is suffering from the same problem that a lot of other software vendors are...

Apr 2020
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Manager

Lessons Learned

We aren't using the vendor's product and resources to the full extent that we can. The reason for...

Apr 2020
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Manager

Relationship

The best thing that Office Practicum has done for us during the COVID-19 crisis is to offer access...

Apr 2020
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Manager

Technology

With the COVID-19 crisis, medicine as we know it is going to change. People have been talking about...

Apr 2020
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Manager

Service and Support

Office Practicum is absolutely on top of reminding us about little things we can do to retain our...

Apr 2020
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