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User Commentary
Culture, Value
The charges are one of the huge differences between Office Practicum and another vendor. With that...
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Product
Out of the box, the Office Practicum system still follows the thought process of a primary care...
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Relationship
There is an active Office Practicum listserv chat, and I am on both the clinician and the practice...
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Operations
Office Practicum offers videos and tutorials, but there is room for something such as a midday call...
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Relationship
I had an issue with my direct mail function, and the first response from Office Practicum was that...
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Culture, Relationship
Office Practicum lets us know when products are coming. We don't know whether we need more or less...
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Relationship
I feel like I know more people on the executive side than in the help group circle. I can email one...
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Operations
There is a new PCMH toolkit, and we work with an outside consultant for our PCMH certification. The...
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Operations, Product
Office Practicum is really user friendly. The way it is set up just makes sense. It is really neat...
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Relationship, Product
We have had a bit of an issue with getting a certain data feature set up, and we have been told that...
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Value
When we want to add additional functionality to the system, it always has an extra cost per provider...
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Operations
Office Practicum used to offer more webinars, and their conferences used to be more useful. We would...
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Relationship
I have been frustrated with Office Practicum's customer support. Over the last few months, it has...
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Relationship
Office Practicum will reach out to us over text if there is an issue or an alert. There is a little...
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Value
Office Practicum is a pediatric product. It is the only pediatric product that I know of on the...
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Product
There are little things that could be improved with Office Practicum. For example, they could get...
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Operations, Value
Instead of giving us a boatload of training videos to watch that are tedious and hard to deal with,...
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Product
On the EHR side, the templates come as part of our build-out package, and they are pretty good. We...
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Product
The front office RCM side of Office Practicum's system is difficult because there are probably a...
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Relationship
The support from Office Practicum is fantastic. I have direct people. I have even reached out to...
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Loyalty, Value
We have been using Office Practicum's system for many years, and we have been very pleased with it....
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Product
The system works well with billing, and information goes to our revenue cycle management software...
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Operations, Product
Office Practicum's system has come a long way since we first started using it. The vendor is always...
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Relationship, Operations
Office Practicum is very helpful when we need support. I like the support staff. They are very...
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Product
There are some minor things I would like to see improved in the system, such as where the cursor...
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Relationship
We have had some issues with Office Practicum's system recently, and by the time the vendor gets...
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Relationship
When we talk to the vendor's high-tech people, they are fabulous and will help us get through...
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Product
A new vaccine came out, and Office Practicum wasn't ready for it. We had to put it into the system...
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Product
Luckily, we haven't had any problems or issues with getting the new COVID-19 vaccine into the...
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Loyalty
We considered many EMRs before we picked Office Practicum's system, and that choice was a...
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Loyalty
In Office Practicum, we would like to be able to scan a QR code for the immunizations and stuff and...
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Culture, Value
Every time Office Practicum incorporates something new that could be used, they charge per doctor,...
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Operations
Office Practicum’s initial training was fabulous, but there hasn’t been too much lately around...
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Culture, Loyalty
We had a product that was supposed to integrate with Office Practicum, but we stopped using that...
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Relationship
The support from Office Practicum is definitely helpful. The vendor has competent people who are...
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Product
I like that the system is based in pediatrics. The vendor is very forthcoming on new and upcoming...
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Operations
Office Practicum does so much and has many features. There is a lot to learn when someone is...
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Relationship
When in discussion groups, I hear conversations about issues people have with the program. They...
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Relationship, Product
I have found Office Practicum to be very proactive. There is an issue I am trying to get Office...
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Relationship, Product
I practice medicine differently than others, so a lot of things Office Practicum does have nothing...
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Loyalty, Relationship
I see Office Practicum as dealing with an ever-changing landscape in the practice of medicine, and...
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Relationship
Office Practicum’s web support is fabulous. If we have an issue where we need to talk to the...
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Product
I would like to see Office Practicum move forward with ambient AI technology, like natural language...
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Relationship
We are having an issue with Office Practicum not populating a certain section. That section is just...
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Relationship
Office Practicum struggles because they are small. It is hard for them to keep up with all of the...
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Relationship
Office Practicum’s online support team and website are very good and helpful. But when it comes to...
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Relationship
Office Practicum has issues with interoperability, but I get to meet with one of their top...
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Relationship, Product
Office Practicum does a great job with measurable outcomes. They have excellent data analysis and...
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Product
Office Practicum is missing the ability to make changes to the program. If Office Practicum had that...
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Product
I know the doctors would not buy Office Practicum again. Office Practicum changes things in our...
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Relationship, Product
Office Practicum has new technology available. They are just not getting it out to everybody as...
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Relationship
Office Practicum has a lot of things that are available. We just have to try to get them to work and...
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Culture, Operations
We have had a fantastic relationship with Office Practicum from the sales part all the way to the...
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Product
There are a few little things that we see from time to time that would help our practice run more...
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Relationship
Office Practicum is so personal. The vendor reaches out to us in meaningful ways. Everything with...
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Relationship
One of the reasons I am so satisfied with Office Practicum's specialty-specific functionality is...
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Operations
The vendor does a great job with their implementation process. The training is second to none. We...
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Relationship, Operations
We do some really complicated things and are having some issues with outside programs, and our...
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Relationship
When I call Office Practicum's basic support line, I get a message that says that there are callers...
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Loyalty
Office Practicum just got a new executive. The vendor has been restructuring for years, so things...
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Relationship
If I get someone who knows what they are talking about on the phone, Office Practicum’s support team...
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Operations, Product
Everything is so hard in Office Practicum's system, and it requires so many clicks to do anything....
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Product
I still haven't gotten the questionnaires we use for wellness exams to work in Office Practicum's...
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Relationship, Product
For being a pediatrics-only vendor, Office Practicum is slow in delivering new technology. It took...
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Relationship, Product
Sometimes I feel like Office Practicum is not as open to input from the offices as they could be. If...
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Culture, Value
The fact that Office Practicum charges per provider for everything seems kind of silly when we are...
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Product
Office Practicum is very user friendly. It is intuitive. Whenever we have new staff that need to...
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Value
The vendor has a product right now that could help us verify insurance for upcoming patients, and...
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Relationship
If we have questions or need things, most of the time, I use the live chat. It works pretty quickly,...
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Loyalty, Relationship
The vendor keeps their promises 90% of the time. If there are enough people who would like certain...
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Product
With the product, it is really easy to make appointments. The new portal is really good. Patients...
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Loyalty, Product
The billing side is fine. We have had some little quirks, but hopefully, the most recent issue we...
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Operations, Product
Office Practicum has done some updates that have caused us a lot of grief. Office Practicum has...
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Loyalty, Operations
Office Practicum doesn’t test stuff enough to truly know the impact that things can have on our...
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Loyalty, Product
Office Practicum does try to think outside of the box, and they try to be innovative and find new...
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Product
I don't have a lot of complaints on the billing side of Office Practicum. The billing side is pretty...
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Relationship
On the support side, I don't know whether the vendor has had a ton of turnover or whether the vendor...
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Product
Overall, Office Practicum’s functionality is pretty good. I wish the system would do behavioral...
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Culture, Loyalty, Value
Office Practicum keeps all their promises. They probably underpromise. They haven't really promised...
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Operations, Product
I like that the product is geared toward pediatrics. The product has all the questionnaires that we...
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Operations
I would like better implementation training. I didn't know at the time that I was implementing the...
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Relationship
We try to call the support team at certain times so that we can get someone in the department that...
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Product
There is always tweaking to be done in Office Practicum, but for what our organization uses the...
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Product
We have to do so much clicking in Office Practicum, so our providers would like certain things for...
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Culture, Value
When COVID-19 hit, we needed certain things from Office Practicum that cost money. There were some...
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Operations
Office Practicum sends the training information out for us to look at it, but where we have to do...
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Relationship
We have a representative at Office Practicum if something really clunky keeps going on, and our...
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Relationship, Operations, Product
I would like to have a notification in Office Practicum to let us know who is on staff so that when...
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Culture, Value
I would tell someone looking at Office Practicum to make sure they know up front what they are...
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Loyalty, Product
I really like Office Practicum’s specialty-specific functionality. That is the primary thing that...
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Culture, Value
A lot of people talk about being nickel-and-dimed by Office Practicum. There are advantages and...
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Operations
The training that Office Practicum provides is nice. When I hired a new scribe, I had to be out of...
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Loyalty
Office Practicum is working on some things that I have wanted for a while now. They promised me...
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Relationship, Product
Office Practicum had some advances that I was not aware were happening that we were very thrilled...
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Value
For every form and everything that we want to do, the vendor charges us. If we want an SQL report...
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Operations, Product
With upgrades, we always have to go out and do a fix. The upgrades from Office Practicum are not...
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Relationship
When we need support from the vendor, they always have to escalate the issue. We can spend a lot of...
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Operations, Product
We cannot just sit somebody behind a computer and tell them to use the system. They have to know the...
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Relationship
We aren't really happy with Office Practicum. We have had a lot of problems, and the vendor hasn't...
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Relationship
The vendor is pretty good at getting back to us. We have some errors that keep popping up. In some...
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Product
We wish we could highlight things in the system. For example, if we put in a miscellaneous message,...
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Loyalty, Relationship
The vaccine inventory was the main seller for Office Practicum. It is wonderful and helps guide us...
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Product
The interoperability options between Office Practicum and some of the companies and services they...
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Operations, Value
Office Practicum has a lot of things in the works, but they might not focus on getting good at one...
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Product, Value
The only downside that really sticks out to me is that the system is very much SQL driven. If users...
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Relationship, Value
It can take a long time for Office Practicum to resolve tickets depending on the depth of the...
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Product
We would like better integration with other support applications. We would also like improvements to...
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Relationship
We like that Office Practicum is pediatric specific. The vendor does work with us for the most part.
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Relationship
Office Practicum tries to help us out whenever we have an issue, and I love that their customer...
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Value
I feel like Office Practicum charges us a lot. Nothing comes with the system anymore, so any little...
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Relationship, Operations
Office Practicum is very efficient when it comes to implementations.
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Relationship
Office Practicum has been proven greatly over the years. Their technical support wasn't always...
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Relationship
We actually have a very good relationship with Office Practicum. We collaborate with them.
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Product
Once we use the product for some time, it does get easier. It can be confusing at first, but it is...
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Product
Some of the vendor’s products and things that they release are released too early before they are...
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Product
The product is just a very good program to use, especially in pediatrics because it is pediatrics...
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Product
Office Practicum has their own billing-center situation, but they also offer a third party, and we...
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Operations, Value
When we first went with Office Practicum EMR, we didn't get any in-person training. Any kind of...
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Product
There are things that Office Practicum could improve on. For example, some of our doctors think that...
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Product
Overall, Office Practicum EMR is a good system that works well for us because it is specific to...
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Relationship
Office Practicum is very good to work with, and their customer service team and tech support team...
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Relationship
Office Practicum isn't very responsive to troubleshooting, and they are very slow to react and find...
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Product
The intention and theory behind the vendor's products are good, but the system has had so many...
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Loyalty, Product, Value
The system has the potential to be a really great software program in the future, but it isn't there...
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Relationship
Office Practicum always seems to be reactive instead of proactive. For example, for things that are...
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Product, Product
This program is geared toward our specialty, and that is a big positive for us. The section for our...
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Product, Product
There are a few things in the program that we would like to be more customizable. One module that...
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Relationship, Relationship
The vendor has been pretty open to our suggestions over the years, and they try to eventually...
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Relationship, Relationship
The vendor has been short staffed, and sometimes certain things that we feel are really important...
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Relationship, Product
Office Practicum is a pediatric electronic medical record, and everything specific to pediatrics in...
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Relationship
Office Practicum is always sending updates and things like that to us before we need them.
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Relationship, Product
We are on the cloud, so we are getting updates regularly. I got an email just recently about an...
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Operations, Product, Value
Out of the box, we didn't do a whole lot of customizing. We went from a paper system to using Office...
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Relationship
I have heard a lot of other users clamoring about the support team. I sent a pretty low-priority...
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Product
If someone knows how to speak SQL, they can do some powerful things with the reporting function. But...
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Operations
The couple folks who we have brought in were either able to be taught on-site or we set them up with...
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Product
I don't know that I can blame connectivity on Office Practicum. Internet issues are internet issues,...
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Value, Value, Value, Value, Value
Anybody who is current on the practice management listserv and attends practice management...
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Relationship, Operations, Product
When Office Practicum comes out with updates, they usually have to go back and fix something. They...
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Relationship
It is difficult to get ahold of the support team. It takes a long time for them to respond. We often...
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Product
Overall, Office Practicum EMR is good software for pediatrics. The product can make things a bit simpler....
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Operations
Unless we pay for ongoing training, we have to teach new people ourselves.
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Relationship
It is easy for us to submit cases to the vendor's support people, but it takes a while for us to get...
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Relationship
There isn't someone we can reach out to on the vendor's side. We don't have access to the big...
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Product, Value
I like that the product is tailored for pediatric practices. It makes our pediatric practices much...
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Operations
The vendor's training could be better. Once the vendor does their onboarding training, they don't do...
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Relationship, Operations, Product
I would like more frequent updates for the product. The vendor updates the product a few times a...
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Product
We can personalize our own views within the system, but I find Office Practicum EMR to be cumbersome...
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Operations
Office Practicum keeps their promises regarding updates, but resolving issues sometimes takes longer...
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Product
At the end of the day, I have to review the charts to make sure the codes are correct. We have...
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Product
Office Practicum has made some improvements, but most of the time, their changes are negative. At...
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Relationship, Operations, Product
Office Practicum makes a lot of stupid changes, and their system has not improved; it has gone...
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Culture
We have a contract, and I am sure Office Practicum sticks to it. I don't know what we pay...
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Relationship
If we call Office Practicum, they sit and train us no matter what. Their customer service is...
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Operations, Product
Once we have learned the product, it is not hard to use. There are a few things that could use...
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Product
The product works. However, I have my complaints. The system is strictly pediatric, and I don't know...
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