Office Practicum (Pediatrics) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Operations, Product

Office Practicum is really user friendly. The way it is set up just makes sense. It is really neat...

Feb 2024
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Manager

Relationship, Product

We have had a bit of an issue with getting a certain data feature set up, and we have been told that...

Feb 2024
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Manager

Value

When we want to add additional functionality to the system, it always has an extra cost per provider...

Feb 2024
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Manager

Operations

Office Practicum used to offer more webinars, and their conferences used to be more useful. We would...

Feb 2024
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Manager

Relationship

I have been frustrated with Office Practicum's customer support. Over the last few months, it has...

Feb 2024
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Manager

Relationship

Office Practicum will reach out to us over text if there is an issue or an alert. There is a little...

Feb 2024
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Manager

Value

Office Practicum is a pediatric product. It is the only pediatric product that I know of on the...

Dec 2023
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Manager

Product

There are little things that could be improved with Office Practicum. For example, they could get...

Dec 2023
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Manager

Operations, Value

Instead of giving us a boatload of training videos to watch that are tedious and hard to deal with,...

Dec 2023
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Manager

Product

On the EHR side, the templates come as part of our build-out package, and they are pretty good. We...

Dec 2023
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Manager

Product

The front office RCM side of Office Practicum's system is difficult because there are probably a...

Dec 2023
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Manager

Relationship

The support from Office Practicum is fantastic. I have direct people. I have even reached out to...

Dec 2023
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Manager

Loyalty, Value

We have been using Office Practicum's system for many years, and we have been very pleased with it....

Nov 2023
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Manager

Product

The system works well with billing, and information goes to our revenue cycle management software...

Nov 2023
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Manager

Operations, Product

Office Practicum's system has come a long way since we first started using it. The vendor is always...

Nov 2023
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Manager

Relationship, Operations

Office Practicum is very helpful when we need support. I like the support staff. They are very...

Nov 2023
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Manager

Product

There are some minor things I would like to see improved in the system, such as where the cursor...

Nov 2023
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Manager

Relationship

We have had some issues with Office Practicum's system recently, and by the time the vendor gets...

Oct 2023
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Manager

Relationship

When we talk to the vendor's high-tech people, they are fabulous and will help us get through...

Oct 2023
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Manager

Product

A new vaccine came out, and Office Practicum wasn't ready for it. We had to put it into the system...

Oct 2023
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Manager

Product

Luckily, we haven't had any problems or issues with getting the new COVID-19 vaccine into the...

Oct 2023
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Manager

Loyalty

We considered many EMRs before we picked Office Practicum's system, and that choice was a...

Oct 2023
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(0)
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Manager

Loyalty

In Office Practicum, we would like to be able to scan a QR code for the immunizations and stuff and...

Oct 2023
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Manager

Culture, Value

Every time Office Practicum incorporates something new that could be used, they charge per doctor,...

Oct 2023
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Manager

Operations

Office Practicum’s initial training was fabulous, but there hasn’t been too much lately around...

Oct 2023
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Manager

Culture, Loyalty

We had a product that was supposed to integrate with Office Practicum, but we stopped using that...

Oct 2023
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Manager

Relationship

The support from Office Practicum is definitely helpful. The vendor has competent people who are...

Oct 2023
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Manager

Product

I like that the system is based in pediatrics. The vendor is very forthcoming on new and upcoming...

Oct 2023
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Manager

Operations

Office Practicum does so much and has many features. There is a lot to learn when someone is...

Oct 2023
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Physician

Relationship

When in discussion groups, I hear conversations about issues people have with the program. They...

Oct 2023
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Physician

Relationship, Product

I have found Office Practicum to be very proactive. There is an issue I am trying to get Office...

Oct 2023
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Physician

Relationship, Product

I practice medicine differently than others, so a lot of things Office Practicum does have nothing...

Oct 2023
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Physician

Loyalty, Relationship

I see Office Practicum as dealing with an ever-changing landscape in the practice of medicine, and...

Oct 2023
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Manager

Relationship

Office Practicum’s web support is fabulous. If we have an issue where we need to talk to the...

Oct 2023
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Physician

Product

I would like to see Office Practicum move forward with ambient AI technology, like natural language...

Oct 2023
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Physician

Relationship

We are having an issue with Office Practicum not populating a certain section. That section is just...

Oct 2023
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Physician

Relationship

Office Practicum struggles because they are small. It is hard for them to keep up with all of the...

Oct 2023
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Physician

Relationship

Office Practicum’s online support team and website are very good and helpful. But when it comes to...

Oct 2023
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Physician

Relationship

Office Practicum has issues with interoperability, but I get to meet with one of their top...

Oct 2023
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Physician

Relationship, Product

Office Practicum does a great job with measurable outcomes. They have excellent data analysis and...

Oct 2023
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Manager

Product

Office Practicum is missing the ability to make changes to the program. If Office Practicum had that...

Oct 2023
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Manager

Product

I know the doctors would not buy Office Practicum again. Office Practicum changes things in our...

Oct 2023
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Manager

Relationship, Product

Office Practicum has new technology available. They are just not getting it out to everybody as...

Oct 2023
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Manager

Relationship

Office Practicum has a lot of things that are available. We just have to try to get them to work and...

Oct 2023
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Manager

Culture, Operations

We have had a fantastic relationship with Office Practicum from the sales part all the way to the...

Sep 2023
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Manager

Product

There are a few little things that we see from time to time that would help our practice run more...

Sep 2023
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Manager

Relationship

Office Practicum is so personal. The vendor reaches out to us in meaningful ways. Everything with...

Sep 2023
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Manager

Relationship

One of the reasons I am so satisfied with Office Practicum's specialty-specific functionality is...

Sep 2023
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Manager

Operations

The vendor does a great job with their implementation process. The training is second to none. We...

Sep 2023
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Manager

Relationship, Operations

We do some really complicated things and are having some issues with outside programs, and our...

Sep 2023
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Manager

Relationship

When I call Office Practicum's basic support line, I get a message that says that there are callers...

Sep 2023
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Manager

Loyalty

Office Practicum just got a new executive. The vendor has been restructuring for years, so things...

Sep 2023
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Manager

Relationship

If I get someone who knows what they are talking about on the phone, Office Practicum’s support team...

Sep 2023
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Manager

Operations, Product

Everything is so hard in Office Practicum's system, and it requires so many clicks to do anything....

Sep 2023
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Manager

Product

I still haven't gotten the questionnaires we use for wellness exams to work in Office Practicum's...

Sep 2023
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Manager

Relationship, Product

For being a pediatrics-only vendor, Office Practicum is slow in delivering new technology. It took...

Sep 2023
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Manager

Relationship, Product

Sometimes I feel like Office Practicum is not as open to input from the offices as they could be. If...

Aug 2023
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Manager

Culture, Value

The fact that Office Practicum charges per provider for everything seems kind of silly when we are...

Aug 2023
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Manager

Product

Office Practicum is very user friendly. It is intuitive. Whenever we have new staff that need to...

Aug 2023
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Manager

Value

The vendor has a product right now that could help us verify insurance for upcoming patients, and...

Aug 2023
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Manager

Relationship

If we have questions or need things, most of the time, I use the live chat. It works pretty quickly,...

Aug 2023
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Manager

Loyalty, Relationship

The vendor keeps their promises 90% of the time. If there are enough people who would like certain...

Aug 2023
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Manager

Product

With the product, it is really easy to make appointments. The new portal is really good. Patients...

Aug 2023
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Manager

Loyalty, Product

The billing side is fine. We have had some little quirks, but hopefully, the most recent issue we...

Aug 2023
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CEO/President

Operations, Product

Office Practicum has done some updates that have caused us a lot of grief. Office Practicum has...

Aug 2023
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CEO/President

Loyalty, Operations

Office Practicum doesn’t test stuff enough to truly know the impact that things can have on our...

Aug 2023
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CEO/President

Loyalty, Product

Office Practicum does try to think outside of the box, and they try to be innovative and find new...

Aug 2023
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CEO/President

Product

I don't have a lot of complaints on the billing side of Office Practicum. The billing side is pretty...

Aug 2023
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CEO/President

Relationship

On the support side, I don't know whether the vendor has had a ton of turnover or whether the vendor...

Aug 2023
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CEO/President

Product

Overall, Office Practicum’s functionality is pretty good. I wish the system would do behavioral...

Aug 2023
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(0)
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Manager

Culture, Loyalty, Value

Office Practicum keeps all their promises. They probably underpromise. They haven't really promised...

Aug 2023
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(0)
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Manager

Operations, Product

I like that the product is geared toward pediatrics. The product has all the questionnaires that we...

Aug 2023
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(0)
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Manager

Operations

I would like better implementation training. I didn't know at the time that I was implementing the...

Aug 2023
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Manager

Relationship

We try to call the support team at certain times so that we can get someone in the department that...

Aug 2023
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Manager

Product

There is always tweaking to be done in Office Practicum, but for what our organization uses the...

Aug 2023
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Manager

Product

We have to do so much clicking in Office Practicum, so our providers would like certain things for...

Aug 2023
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Manager

Culture, Value

When COVID-19 hit, we needed certain things from Office Practicum that cost money. There were some...

Aug 2023
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Manager

Operations

Office Practicum sends the training information out for us to look at it, but where we have to do...

Aug 2023
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Manager

Relationship

We have a representative at Office Practicum if something really clunky keeps going on, and our...

Aug 2023
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Manager

Relationship, Operations, Product

I would like to have a notification in Office Practicum to let us know who is on staff so that when...

Aug 2023
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(0)
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Manager

Culture, Value

I would tell someone looking at Office Practicum to make sure they know up front what they are...

Aug 2023
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Physician

Loyalty, Product

I really like Office Practicum’s specialty-specific functionality. That is the primary thing that...

Jul 2023
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Physician

Culture, Value

A lot of people talk about being nickel-and-dimed by Office Practicum. There are advantages and...

Jul 2023
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Physician

Operations

The training that Office Practicum provides is nice. When I hired a new scribe, I had to be out of...

Jul 2023
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Physician

Loyalty

Office Practicum is working on some things that I have wanted for a while now. They promised me...

Jul 2023
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(0)
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Physician

Relationship, Product

Office Practicum had some advances that I was not aware were happening that we were very thrilled...

Jul 2023
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Manager

Value

For every form and everything that we want to do, the vendor charges us. If we want a sequel report...

Jun 2023
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Manager

Operations, Product

With upgrades, we always have to go out and do a fix. The upgrades from Office Practicum are not...

Jun 2023
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Manager

Relationship

When we need support from the vendor, they always have to escalate the issue. We can spend a lot of...

Jun 2023
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Manager

Operations, Product

We cannot just sit somebody behind a computer and tell them to use the system. They have to know the...

Jun 2023
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Manager

Relationship

We aren't really happy with Office Practicum. We have had a lot of problems, and the vendor hasn't...

Jun 2023
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Manager

Relationship

The vendor is pretty good at getting back to us. We have some errors that keep popping up. In some...

Jun 2023
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Manager

Product

We wish we could highlight things in the system. For example, if we put in a miscellaneous message,...

Jun 2023
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Manager

Loyalty, Relationship

The vaccine inventory was the main seller for Office Practicum. It is wonderful and helps guide us...

Jun 2023
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(0)
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Manager

Product

The interoperability options between Office Practicum and some of the companies and services they...

Jun 2023
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Manager

Operations, Value

Office Practicum has a lot of things in the works, but they might not focus on getting good at one...

Jun 2023
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(0)
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Manager

Product, Value

The only downside that really sticks out to me is that the system is very much SQL driven. If users...

Jun 2023
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(0)
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Manager

Relationship, Value

It can take a long time for Office Practicum to resolve tickets depending on the depth of the...

Jun 2023
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Manager

Product

We would like better integration with other support applications. We would also like improvements to...

Jun 2023
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(0)
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Manager

Relationship

We like that Office Practicum is pediatric specific. The vendor does work with us for the most part.

Jun 2023
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Manager

Relationship

Office Practicum tries to help us out whenever we have an issue, and I love that their customer...

Jun 2023
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(0)
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Manager

Value

I feel like Office Practicum charges us a lot. Nothing comes with the system anymore, so any little...

Jun 2023
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(0)
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Manager

Relationship, Operations

Office Practicum is very efficient when it comes to implementations.

Jun 2023
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(0)
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Analyst/Coordinator

Relationship

Office Practicum has been proven greatly over the years. Their technical support wasn't always...

May 2023
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(0)
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Analyst/Coordinator

Relationship

We actually have a very good relationship with Office Practicum. We collaborate with them.

May 2023
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(0)
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Analyst/Coordinator

Product

Once we use the product for some time, it does get easier. It can be confusing at first, but it is...

May 2023
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(0)
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Analyst/Coordinator

Product

Some of the vendor’s products and things that they release are released too early before they are...

May 2023
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(0)
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Analyst/Coordinator

Product

The product is just a very good program to use, especially in pediatrics because it is pediatrics...

May 2023
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(0)
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Analyst/Coordinator

Product

Office Practicum has their own billing-center situation, but they also offer a third party, and we...

May 2023
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(0)
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Manager

Operations, Value

When we first went with Office Practicum EMR, we didn't get any in-person training. Any kind of...

May 2023
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(0)
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Manager

Product

There are things that Office Practicum could improve on. For example, some of our doctors think that...

May 2023
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(0)
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Manager

Product

Overall, Office Practicum EMR is a good system that works well for us because it is specific to...

May 2023
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Manager

Relationship

Office Practicum is very good to work with, and their customer service team and tech support team...

May 2023
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Analyst/Coordinator

Relationship

Office Practicum isn't very responsive to troubleshooting, and they are very slow to react and find...

Apr 2023
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(0)
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Analyst/Coordinator

Product

The intention and theory behind the vendor's products are good, but the system has had so many...

Apr 2023
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(0)
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Analyst/Coordinator

Loyalty, Product, Value

The system has the potential to be a really great software program in the future, but it isn't there...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship

Office Practicum always seems to be reactive instead of proactive. For example, for things that are...

Apr 2023
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(0)
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Manager

Product, Product

This program is geared toward our specialty, and that is a big positive for us. The section for our...

Apr 2023
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(0)
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Manager

Product, Product

There are a few things in the program that we would like to be more customizable. One module that...

Apr 2023
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(0)
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Manager

Relationship, Relationship

The vendor has been pretty open to our suggestions over the years, and they try to eventually...

Apr 2023
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Manager

Relationship, Relationship

The vendor has been short staffed, and sometimes certain things that we feel are really important...

Apr 2023
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(0)
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Physician

Relationship, Product

Office Practicum is a pediatric electronic medical record, and everything specific to pediatrics in...

Apr 2023
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(0)
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Physician

Relationship

Office Practicum is always sending updates and things like that to us before we need them.

Apr 2023
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(0)
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Physician

Relationship, Product

We are on the cloud, so we are getting updates regularly. I got an email just recently about an...

Apr 2023
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(0)
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Physician

Operations, Product, Value

Out of the box, we didn't do a whole lot of customizing. We went from a paper system to using Office...

Apr 2023
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(0)
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Physician

Relationship

I have heard a lot of other users clamoring about the support team. I sent a pretty low-priority...

Apr 2023
||
(0)
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Physician

Product

If someone knows how to speak SQL, they can do some powerful things with the reporting function. But...

Apr 2023
||
(0)
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Physician

Operations

The couple folks who we have brought in were either able to be taught on-site or we set them up with...

Apr 2023
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(0)
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Physician

Product

I don't know that I can blame connectivity on Office Practicum. Internet issues are internet issues,...

Apr 2023
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Physician

Value, Value, Value, Value, Value

Anybody who is current on the practice management listserv and attends practice management...

Apr 2023
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Manager

Relationship, Operations, Product

When Office Practicum comes out with updates, they usually have to go back and fix something. They...

Apr 2023
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Manager

Relationship

It is difficult to get ahold of the support team. It takes a long time for them to respond. We often...

Apr 2023
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Manager

Product

Overall, Office Practicum EMR is good software for pediatrics. The product can make things a bit simpler....

Apr 2023
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Manager

Operations

Unless we pay for ongoing training, we have to teach new people ourselves.

Apr 2023
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Nurse

Relationship

It is easy for us to submit cases to the vendor's support people, but it takes a while for us to get...

Mar 2023
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Nurse

Relationship

There isn't someone we can reach out to on the vendor's side. We don't have access to the big...

Mar 2023
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Nurse

Product, Value

I like that the product is tailored for pediatric practices. It makes our pediatric practices much...

Mar 2023
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Nurse

Operations

The vendor's training could be better. Once the vendor does their onboarding training, they don't do...

Mar 2023
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Nurse

Relationship, Operations, Product

I would like more frequent updates for the product. The vendor updates the product a few times a...

Mar 2023
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Manager

Product

We can personalize our own views within the system, but I find Office Practicum EMR to be cumbersome...

Mar 2023
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Manager

Operations

Office Practicum keeps their promises regarding updates, but resolving issues sometimes takes longer...

Mar 2023
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Manager

Product

At the end of the day, I have to review the charts to make sure the codes are correct. We have...

Mar 2023
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Manager

Product

Office Practicum has made some improvements, but most of the time, their changes are negative. At...

Mar 2023
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Manager

Relationship, Operations, Product

Office Practicum makes a lot of stupid changes, and their system has not improved; it has gone...

Mar 2023
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Manager

Culture

We have a contract, and I am sure Office Practicum sticks to it. I don't know what we pay...

Mar 2023
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Manager

Relationship

If we call Office Practicum, they sit and train us no matter what. Their customer service is...

Mar 2023
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Manager

Operations, Product

Once we have learned the product, it is not hard to use. There are a few things that could use...

Mar 2023
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Manager

Product

The product works. However, I have my complaints. The system is strictly pediatric, and I don't know...

Mar 2023
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Manager

Operations, Product

Office Practicum EMR works well with a few other systems we use, but we are trying to get set up...

Mar 2023
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Manager

Relationship, Product

My biller really struggles with Office Practicum EMR. I try to tell them that no EMR is perfect, but...

Mar 2023
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Analyst/Coordinator

Operations

It wasn't difficult to transition to Office Practicum EMR. We didn't have a lot of issues other than...

Mar 2023
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Analyst/Coordinator

Relationship

There aren’t any drawbacks that stand out. We have a few hiccups, but Office Practicum tackles...

Mar 2023
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