Office Practicum (Pediatrics) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
Office Practicum doesn't overpromise things, and I think that is smart. They produce what they say...
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Loyalty, Relationship
Office Practicum’s webpage development team has proven to be fantastic. The webpage is amazing, and...
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Loyalty, Operations, Product
We do pediatrics, and that is it. The Office Practicum product is designed by pediatricians for...
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Relationship
My doctors and I have direct access to a point of contact at Office Practicum. I don't use Office...
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Loyalty, Operations
I was here for a long time before we had EMR products, and we were working with paper. After having...
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Relationship, Product
The PM side of Office Practicum obviously functions with both the EMR and the RCM side of the...
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Loyalty
We aren't using AI, but Office Practicum has an upcoming webinar on an AI product. I don’t know what...
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Operations
In terms of things Office Practicum could improve, the software implementation and new vaccines are...
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Relationship, Product
Office Practicum has always been there for my needs. Usually, and for a lot of things, they are one...
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Product
We have used Office Practicum for a long time, and it is very pediatric oriented and runs very well....
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Relationship
Office Practicum breaks something every time there is an update, and they can't quite figure that...
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Relationship
Office Practicum has worked with us. We have a regular meeting with an assigned account...
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Culture, Value
We actually use another system to do things like appointment confirmations and patient messaging...
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Product
Office Practicum has been very challenging and clunky, and it isn't easy to use on the scheduling...
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Loyalty, Product
On the billing side, Office Practicum did not have a proper collections module until recently. That...
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Product
I like that Office Practicum is pediatric focused; that helps our doctors, nurse practitioners, and...
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Relationship
We used to be able to call Office Practicum's support people. We would go through a phone tree to...
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Relationship
Office Practicum has had a lot of management changes. The vendor's people have very great ideas....
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Loyalty, Product
Our organization is definitely interested in AI. Some of our providers are using AI transcription in...
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Loyalty, Product
Office Practicum partners with Intelichart, so we use Intelichart's offering for our patient portal....
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Operations
Our current representative at Office Practicum has been as helpful as they can be. I have also had...
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Loyalty, Product
Office Practicum is a pediatric-specific EHR, so it has some features that lend themselves to...
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Loyalty, Product
I don't have experience with other EHR systems, so I don't have a big frame of comparison beyond...
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Product
Office Practicum has recently launched a new financial dashboard that is considerably better than...
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Product
Certain things in Office Practicum are redundant and really not necessary.
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Relationship
I got stuck in a bog and had some really great conversations with supportive people from Office...
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Loyalty, Product
Two-way texting would be pretty sweet to have in Office Practicum. We have implemented a third-party...
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Product
The community for Office Practicum is top-notch. I like the intuitiveness of the solution as well....
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Relationship
Office Practicum does their best to be proactive on what is coming out with the updates, but if...
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Culture, Relationship
Office Practicum assigns us two liaisons. One is the one who we call the salesperson. They want to...
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Loyalty, Relationship, Product
I'm a big believer in the idea that the grass is always greener, and I think we have a good product...
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Relationship, Operations
I know Office Practicum does their best to keep promises; however, we need a better portal, and the...
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Product
We have changed pneumococcal vaccines, and the process is a bit more click centered. Office...
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Culture, Loyalty, Value
I'm happy with Office Practicum, and I'm not planning to change. Compared to PointClickCare's...
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Relationship, Operations
Starting off, Office Practicum was great and very helpful, and they offered trainings to everyone....
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Relationship
We usually get feedback from Office Practicum quicker than we do from our payment portal vendor. We...
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Relationship
Office Practicum is pretty straightforward, and the vendor has a really good help center that I can...
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Loyalty
We might have a potential change in ownership, and if that all ends up going through, we will be...
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Culture, Value
Office Practicum keeps changing their portal, and it just seems like there is an update every time I...
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Product
Office Practicum has a server-based and a cloud-based product. We are server based because we want...
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Relationship
When we first went with Office Practicum, if there was anything wrong, I could call our...
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Relationship, Operations, Product
I am very familiar with the inner workings of the Office Practicum organization in terms of the...
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Value
With Office Practicum, it feels like going to a car dealership in that we buy a car and then they...
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Product
Office Practicum has things they need to work on, and a lot of it has to do with the way their...
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Relationship, Operations, Product
In order to extract information from Office Practicum, we have to know SQL, and because everything...
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Relationship, Operations
Office Practicum has an excellent product and team. The vendor has quick responses to issues. There...
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Product
The patient chart is organized and easy to use. There is a smooth transition from physicians...
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Loyalty, Relationship
We will definitely stay with Office Practicum. They are always working on ways to streamline our...
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Operations, Product
Office Practicum had problems when they upgraded the software. They recently upgraded the calendar,...
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Value
If a colleague were considering using the Office Practicum system, I would say that now that there...
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Operations, Product
When the most recent upgrade happened, we thought a bunch of our documents disappeared. Office...
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Relationship
What stands out about Office Practicum is their customer service. There is always support available...
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Product
The only thing that some of the doctors really complain about specifically with the solution is the...
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Loyalty, Product
One of the things that we take away, especially when we go to conferences, is that Office Practicum...
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Product
Office Practicum does a good job. It is a pediatric-specific software that addresses vaccines and...
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Product
One recommendation that I would give Office Practicum would be to improve the messaging section of...
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Loyalty, Product, Value
Office Practicum would be better if it had monitoring and tracking of claims and the tables and...
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Product
Office Practicum has a good connection with our billing software for processing payments. The flow...
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Loyalty, Product
The patient portal in Office Practicum is lacking and does not feed well into the system, no matter...
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Loyalty, Relationship, Product
I believe Office Practicum is working hard to improve the points where there are some weaknesses,...
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Relationship
I haven't needed vendor support from Office Practicum. I had some support tickets opened, and all...
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Product
Office Practicum is geared toward pediatrics and solely pediatrics. Pediatric issues that are very...
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Product
I have friends who use other EMRs, and they say that it is very difficult to set up portal accounts...
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Loyalty
With Office Practicum, we are in the process of transitioning over to a new portal. I haven't seen...
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Product
Office Practicum has always had the ability to pull in pictures. There is just a question of...
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Relationship
Office Practicum had a bridge from a specific blood pressure cuff unit into the program that would...
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Culture, Value
I'm still satisfied with the system. Things have changed in the industry, and the program has...
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Value
Office Practicum has delivered on their promises, and the system has been worth the investment. I...
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Operations, Product
Office Practicum is full of clicks. There are a lot of click-down boxes, and then we click to...
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Relationship
A lot of Office Practicum’s support is just pushing us toward the website. They will respond to us...
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Loyalty, Product
Office Practicum needs to clean up their referral process. It is disjointed and illogical, and I...
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Relationship, Product
Office Practicum could build out home monitoring. I haven't seen a lot of Apple interfaces. I know...
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Product
Office Practicum could do better with integration. I don't like the user interface for the incoming...
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Relationship, Product
My complaint is that sometimes the little tweaks Office Practicum does are good and sometimes they...
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Operations, Product
Office Practicum is easy to use. Everything is where it is supposed to be. We follow steps by going...
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Relationship, Product
Office Practicum's listserv is really helpful because we have users across the board in all...
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Operations, Value
We did not get an in-office training when we went live with Office Practicum's system. Ours was all...
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Relationship
Office Practicum’s support is not that great. They promised really good support, and I don't feel...
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Culture
Office Practicum offers a decent product, but they misrepresented themselves when we signed on. We...
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Product
Office Practicum's solution is specific to our type of practice. We are a pediatric office, and this...
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Value
The vendor charges us for a lot of things. The product can do a lot, but when new things are added,...
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Product
I think most things in the system work well, and the system runs pretty smoothly for the most part....
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Product
The thing that people hate the most about Office Practicum is all the clicking. I would also like...
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Culture, Loyalty, Value
If I were making a purchasing decision, I would have to see what else was out there compared to...
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Value
Things have changed so much over the years that I have seen costs increase. Office Practicum brings...
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Loyalty, Relationship
We joined when the vendor was pretty small, and we knew one of their leaders, and there was just a...
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Loyalty
I see Office Practicum making better strides, but I still think our satisfaction will remain the...
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Relationship
I like that the vendor has onshore support, so when I call, I talk to somebody in America. I really...
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Loyalty, Relationship
I don't see us changing vendors only because Office Practicum is so pediatric focused. That is our...
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Culture, Value
Office Practicum doesn't avoid charging for every little thing, and there are extra charges when we...
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Loyalty, Relationship
To increase my satisfaction with their support, the vendor needs to provide more timely responses....
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Product, Value
I would definitely recommend the product to a peer or friend at a similar organization. The product...
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Culture, Loyalty, Operations, Product
As with all IT companies, Office Practicum's delivery is slower than we would like it to be. Office...
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