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Office Practicum (Pediatrics) Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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CFO

Product

Office Practicum has a server-based and a cloud-based product. We are server based because we want...

Dec 2024
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CFO

Relationship

When we first went with Office Practicum, if there was anything wrong, I could call our...

Dec 2024
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CFO

Relationship, Operations, Product

I am very familiar with the inner workings of the Office Practicum organization in terms of the...

Dec 2024
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CFO

Value

With Office Practicum, it feels like going to a car dealership in that we buy a car and then they...

Dec 2024
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CFO

Product

Office Practicum has things they need to work on, and a lot of it has to do with the way their...

Dec 2024
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CFO

Relationship, Operations, Product

In order to extract information from Office Practicum, we have to know SQL, and because everything...

Dec 2024
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Manager

Relationship, Operations

Office Practicum has an excellent product and team. The vendor has quick responses to issues. There...

Dec 2024
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Manager

Product

The patient chart is organized and easy to use. There is a smooth transition from physicians...

Dec 2024
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Manager

Loyalty, Relationship

We will definitely stay with Office Practicum. They are always working on ways to streamline our...

Dec 2024
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Manager

Operations, Product

Office Practicum had problems when they upgraded the software. They recently upgraded the calendar,...

Dec 2024
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Manager

Value

If a colleague were considering using the Office Practicum system, I would say that now that there...

Dec 2024
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Manager

Operations, Product

When the most recent upgrade happened, we thought a bunch of our documents disappeared. Office...

Dec 2024
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Manager

Relationship

What stands out about Office Practicum is their customer service. There is always support available...

Dec 2024
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(0)
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Manager

Product

The only thing that some of the doctors really complain about specifically with the solution is the...

Dec 2024
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Manager

Loyalty, Product

One of the things that we take away, especially when we go to conferences, is that Office Practicum...

Dec 2024
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COO

Product

Office Practicum does a good job. It is a pediatric-specific software that addresses vaccines and...

Nov 2024
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COO

Product

One recommendation that I would give Office Practicum would be to improve the messaging section of...

Nov 2024
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Manager

Loyalty, Product, Value

Office Practicum would be better if it had monitoring and tracking of claims and the tables and...

Nov 2024
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(0)
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Manager

Product

Office Practicum has a good connection with our billing software for processing payments. The flow...

Nov 2024
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Manager

Loyalty, Product

The patient portal in Office Practicum is lacking and does not feed well into the system, no matter...

Nov 2024
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(0)
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CEO/President

Loyalty, Relationship, Product

I believe Office Practicum is working hard to improve the points where there are some weaknesses,...

Nov 2024
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(0)
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Physician

Relationship

I haven't needed vendor support from Office Practicum. I had some support tickets opened, and all...

Nov 2024
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(0)
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Physician

Product

Office Practicum is geared toward pediatrics and solely pediatrics. Pediatric issues that are very...

Nov 2024
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(0)
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Physician

Product

I have friends who use other EMRs, and they say that it is very difficult to set up portal accounts...

Nov 2024
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(0)
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Physician

Loyalty

With Office Practicum, we are in the process of transitioning over to a new portal. I haven't seen...

Nov 2024
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(0)
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Physician

Product

Office Practicum has always had the ability to pull in pictures. There is just a question of...

Nov 2024
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Physician

Relationship

Office Practicum had a bridge from a specific blood pressure cuff unit into the program that would...

Nov 2024
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Physician

Culture, Value

I'm still satisfied with the system. Things have changed in the industry, and the program has...

Nov 2024
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(0)
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CMIO

Value

Office Practicum has delivered on their promises, and the system has been worth the investment. I...

Oct 2024
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CMIO

Operations, Product

Office Practicum is full of clicks. There are a lot of click-down boxes, and then we click to...

Oct 2024
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CMIO

Relationship

A lot of Office Practicum’s support is just pushing us toward the website. They will respond to us...

Oct 2024
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CMIO

Loyalty, Product

Office Practicum needs to clean up their referral process. It is disjointed and illogical, and I...

Oct 2024
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(0)
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CMIO

Relationship, Product

Office Practicum could build out home monitoring. I haven't seen a lot of Apple interfaces. I know...

Oct 2024
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(0)
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CMIO

Product

Office Practicum could do better with integration. I don't like the user interface for the incoming...

Oct 2024
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(0)
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Manager

Relationship, Product

My complaint is that sometimes the little tweaks Office Practicum does are good and sometimes they...

Sep 2024
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Manager

Operations, Product

Office Practicum is easy to use. Everything is where it is supposed to be. We follow steps by going...

Sep 2024
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Manager

Relationship, Product

Office Practicum's listserv is really helpful because we have users across the board in all...

Sep 2024
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Manager

Operations, Value

We did not get an in-office training when we went live with Office Practicum's system. Ours was all...

Sep 2024
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Manager

Relationship

Office Practicum’s support is not that great. They promised really good support, and I don't feel...

Sep 2024
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(0)
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Manager

Culture

Office Practicum offers a decent product, but they misrepresented themselves when we signed on. We...

Sep 2024
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(0)
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Manager

Product

Office Practicum's solution is specific to our type of practice. We are a pediatric office, and this...

Sep 2024
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(0)
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Manager

Value

The vendor charges us for a lot of things. The product can do a lot, but when new things are added,...

Sep 2024
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(0)
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Manager

Product

I think most things in the system work well, and the system runs pretty smoothly for the most part....

Sep 2024
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(0)
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Manager

Product

The thing that people hate the most about Office Practicum is all the clicking. I would also like...

Sep 2024
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(0)
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Manager

Culture, Loyalty, Value

If I were making a purchasing decision, I would have to see what else was out there compared to...

Sep 2024
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(0)
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CEO/President

Value

Things have changed so much over the years that I have seen costs increase. Office Practicum brings...

Aug 2024
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(0)
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CEO/President

Loyalty, Relationship

We joined when the vendor was pretty small, and we knew one of their leaders, and there was just a...

Aug 2024
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(0)
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CEO/President

Loyalty

I see Office Practicum making better strides, but I still think our satisfaction will remain the...

Aug 2024
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(0)
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CEO/President

Relationship

I like that the vendor has onshore support, so when I call, I talk to somebody in America. I really...

Aug 2024
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(0)
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CEO/President

Loyalty, Relationship

I don't see us changing vendors only because Office Practicum is so pediatric focused. That is our...

Aug 2024
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(0)
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Physician

Culture, Value

Office Practicum doesn't avoid charging for every little thing, and there are extra charges when we...

Jul 2024
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(0)
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Physician

Loyalty, Relationship

To increase my satisfaction with their support, the vendor needs to provide more timely responses....

Jul 2024
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(0)
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Physician

Product, Value

I would definitely recommend the product to a peer or friend at a similar organization. The product...

Jul 2024
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(0)
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Physician

Culture, Loyalty, Operations, Product

As with all IT companies, Office Practicum's delivery is slower than we would like it to be. Office...

Jul 2024
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(0)
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Manager

Product

Office Practicum is a great EHR and a decent practice management system.

Apr 2024
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(0)
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Physician

Culture, Value

The charges are one of the huge differences between Office Practicum and another vendor. With that...

Mar 2024
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(0)
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Physician

Product

Out of the box, the Office Practicum system still follows the thought process of a primary care...

Mar 2024
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(0)
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Physician

Relationship

There is an active Office Practicum listserv chat, and I am on both the clinician and the practice...

Mar 2024
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(0)
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Physician

Operations

Office Practicum offers videos and tutorials, but there is room for something such as a midday call...

Mar 2024
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(0)
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Physician

Relationship

I had an issue with my direct mail function, and the first response from Office Practicum was that...

Mar 2024
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(0)
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Physician

Culture, Relationship

Office Practicum lets us know when products are coming. We don't know whether we need more or less...

Mar 2024
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(0)
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Physician

Relationship

I feel like I know more people on the executive side than in the help group circle. I can email one...

Mar 2024
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(0)
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Physician

Operations

There is a new PCMH toolkit, and we work with an outside consultant for our PCMH certification. The...

Mar 2024
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(0)
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Manager

Operations, Product

Office Practicum is really user friendly. The way it is set up just makes sense. It is really neat...

Feb 2024
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Manager

Relationship, Product

We have had a bit of an issue with getting a certain data feature set up, and we have been told that...

Feb 2024
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(0)
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Manager

Value

When we want to add additional functionality to the system, it always has an extra cost per provider...

Feb 2024
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(0)
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Manager

Operations

Office Practicum used to offer more webinars, and their conferences used to be more useful. We would...

Feb 2024
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(0)
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Manager

Relationship

I have been frustrated with Office Practicum's customer support. Over the last few months, it has...

Feb 2024
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(0)
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Manager

Relationship

Office Practicum will reach out to us over text if there is an issue or an alert. There is a little...

Feb 2024
||
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