Olive Clearinghouse
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Dustin Cragun
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User Commentary

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VP/Other Executive

Functionality and Upgrades

During a recent upgrade to Olive Clearinghouse, we did not get enough information about the...

Nov 2022
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VP/Other Executive

Service and Support

Olive’s support team is really fast at addressing things.

Nov 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I would tell a friend that Olive Clearinghouse lets us think outside the box because it gives us a...

Nov 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We chose Olive's product due to the breadth of the vendor's payer connections and their ability to...

Nov 2022
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VP/Other Executive

Service and Support

When we had a project that was not going well, Olive responded amazingly. We had some real...

Nov 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Olive has helped us automate all of our work. We were having problems before, and now we are getting...

Nov 2022
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Manager

Functionality and Upgrades

Olive is a bit better than we were originally told. The product is user friendly, and the vendor...

Nov 2022
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Analyst/Coordinator

Future Outlook

I know that there are some ongoing transitions because Olive purchased Healthcare IP, but they...

Oct 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

At one point, we were considering a transition, so we looked at other vendors. There is simply no...

Oct 2022
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Analyst/Coordinator

Relationship

The biggest game changer from Olive is their enrollment process. Prior to signing on with Olive, we...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

The information we are getting back is what Olive is getting from the payers, and sometimes the...

Oct 2022
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Analyst/Coordinator

Relationship

Whenever the vendor comes out with something new, they provide us with what we need, and there are...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

We are working on some new functionalities that we are not currently using, and the vendor’s...

Oct 2022
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Analyst/Coordinator

Service and Support

We usually don't run into any issues with the vendor’s support. They have a ticketing system on...

Oct 2022
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Analyst/Coordinator

Relationship

The vendor is good about notifying us about problems. If they receive a notification from a payer...

Oct 2022
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Analyst/Coordinator

Relationship

I have never had any issues with Olive’s executives. They have always been involved with us. I have...

Oct 2022
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Analyst/Coordinator

Service and Support

We receive very quick responses from Olive's support team. It is nice that billers can open up a...

Oct 2022
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Analyst/Coordinator

Service and Support

One of the things we found very useful with Olive was that, within our accounting program, when we...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have had a very positive relationship with Olive, and I would absolutely use the product again....

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

During the implementation, Olive completed the paperwork for me with all of the payers. If we sent a...

Oct 2022
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Manager

Service and Support

Olive sends us emails, and if there are issues with or delays in claims processing or downloading...

Aug 2022
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Director

Other Observations & Comments

No changes or upgrades have occurred recently. We do not receive any alerts or guidance and only...

Jul 2022
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Director

Functionality and Upgrades

The claims submission and correction functionality works well most of the time. The process for...

Jul 2022
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Director

ROI / Cost (care and feeding)

Overall, Olive's system is a good value for the money we pay for it.

Jul 2022
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Director

Future Outlook

The product is not part of our long-term plans. We are switching EHRs, and the new EHR has an...

Jul 2022
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Director

Service and Support

Tickets for issues are not answered promptly. Responses to tickets are generally not very helpful.

Jul 2022
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Director

Implementation and Training

Training is only provided if it is asked for, but the training is adequate when provided.

Jul 2022
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Manager

Relationship

Olive is very responsive and good about going above and beyond. Olive is attentive. The vendor is...

Jul 2022
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Manager

Service and Support

I like that when I send an email, I get a very quick response. Our direct account support person is...

Jul 2022
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Director

Other Observations & Comments

My experience with Olive is almost nonexistent; we are familiar with the product back when it was...

Jun 2022
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Director

ROI / Cost (care and feeding)

The product is a cost-effective, low-end automated claims statusing product.

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The product is a great solution that serves a need in our business. Olive made some decent initial...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The Olive clearinghouse could be expanded to provide more than what it does today. The selection of...

Jun 2022
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VP/Other Executive

Service and Support

Olive is very friendly and responsive to my needs and requests for information. Working with the...

Jun 2022
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VP/Other Executive

Relationship

Things were a little confusing at first because I was not there when we signed the contract, so we...

Jun 2022
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VP/Other Executive

Relationship

Olive does exceedingly well with relationships. I don't get that from a lot of vendors. Most vendors...

Jun 2022
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VP/Other Executive

Implementation and Training

We asked for some training for our staff, and all the training we received was a couple of...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Olive's clearinghouse integrates within our system, so the results populate in our system through a...

Jun 2022
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Manager

Functionality and Upgrades

The system needs a lot of work. The reporting needs to be more sophisticated. Olive created a...

Jun 2022
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Manager

Service and Support

Olive's clearinghouse has potential, but Olive needs to expand their EDI department to be more...

Jun 2022
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Manager

Functionality and Upgrades

We have had issues with remittances. We had one issue, and the firm had no answer to why that issue...

Jun 2022
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Manager

Relationship

I feel like I am part of the development of the system because there are things that we would like...

Jun 2022
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Manager

Relationship

We aren't sure whether we will stick with Olive's clearinghouse because we had a setback, but I...

Jun 2022
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Manager

Other Observations & Comments

I have used a different system in the past that I have always loved because it is very sophisticated...

Jun 2022
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Director

Lessons Learned

The product has some good features, and the integration has improved. I would recommend the product...

Jun 2022
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Director

ROI / Cost (care and feeding)

Olive is good about not charging for everything, and we are doing well with receiving value from the...

Jun 2022
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Director

Other Observations & Comments

My team members complain more about the product than I do because they are in it a lot more and see...

Jun 2022
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Director

Functionality and Upgrades

Olive’s rejection reporting is useless, and that would be a very valuable tool for me. If Olive had...

Jun 2022
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Director

Relationship

Olive’s executives used to be better at being involved, but sometimes that involvement is not as good....

Jun 2022
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Director

Functionality and Upgrades

The dashboards in the product need to mean something and be improved so they are actually helpful....

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I would definitely buy Olive's system again. I hope that it is around for at least the next three...

May 2022
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Analyst/Coordinator

Relationship

We were familiar with the company before they were bought by Olive. It is part of our long-term plan...

May 2022
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Analyst/Coordinator

Service and Support

Olive's customer service, reliability, and friendliness stand out. The vendor always reaches out....

May 2022
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Manager

Functionality and Upgrades

Everything Olive does, they do well. We have very limited issues with this vendor. We have started...

Feb 2022
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Manager

Relationship

If Olive doesn’t have an answer for something, they research and come back with an option. There is...

Feb 2022
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Manager

Implementation and Training

Olive is always offering training and WebEx meetings and showing new products. Sometimes the vendor...

Feb 2022
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Manager

Relationship

We transitioned to Olive's clearinghouse from a different product, and that difference has been like...

Feb 2022
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Manager

Service and Support

We have access to Olive's portal. That is where we enter support tickets and see claims,...

Feb 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We wanted our previous product to be a source of truth for our organization, but it wasn't. When we...

Feb 2022
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Manager

Service and Support

Olive does an extremely good job. The product works very well, and the vendor stays on top of payer...

Feb 2022
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Manager

Functionality and Upgrades

This clearinghouse is much better than the previous product we used. Olive's solution is a very...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Using Olive's system, we have improved electronic remittances from less than 50% to over 90%...

Feb 2022
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Manager

Service and Support

I can submit a ticket to Olive to ask them to create edits for us. I am not aware of any way we...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Olive Clearinghouse does all of our enrollments for EDI. They are our direct link to any issues with...

Dec 2021
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Analyst/Coordinator

Relationship

The staff at Olive is very helpful. They follow up with us and help us as needed. There are times...

Dec 2021
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Director

Service and Support

Olive Clearinghouse will send rejections back to us if we forget to add a modifier or something. The...

Dec 2021
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Director

Relationship

I haven't seen a lot of innovation from the vendor. They haven't reached out to us with anything new...

Dec 2021
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Director

Relationship

We have had the product for a pretty long time, and I think that that says a lot. We don't really...

Dec 2021
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