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KLAS Research Director - Jackson Tate
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Director

If we don't get a product, or if we have no need for a product, Omnicell removes that thing from the...

Apr 2021
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Director

I have been very happy with Omnicell compared to some of their competitors. If we log a ticket or...

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Director

I wasn't here when we got the initial training that came with the purchase of the product, but...

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Director

The product gives us prompts if we are able to mess up. If we pay attention, the system asks whether...

Apr 2021
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Director

Omnicell Analytics integrates very well with our EMR.

Apr 2021
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Manager

Omnicell Analytics is great software, especially compared to other software I have used in the past....

Apr 2021
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Director

I have had other software programs in the past that were excellent. Omnicell Analytics is very...

Mar 2021
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Director

Omnicell keeps their promises. Everything they have done has been fair. Omnicell's interoperability...

Mar 2021
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Director

We may be moving toward trying to find other options for better software. There are a lot of...

Mar 2021
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Director

We would like to have more real-time interoperability with Omnicell Analytics. We want to see the...

Mar 2021
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VP/Other Executive

It is kind of unfortunate that Omnicell Analytics is a separate part of the whole process and not...

Feb 2021
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VP/Other Executive

Omnicell Analytics is a good step in the right direction, and it is helpful, but there are still a...

Feb 2021
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VP/Other Executive

What Omnicell wants to charge for Omnicell Analytics versus what it gives us is not equal in terms...

Feb 2021
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Manager

Getting the data we are looking for is a little complicated. The product could be a bit better. I...

Jan 2021
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Manager

Omnicell doesn't reach out as often as I would expect. But when we have problems and reach out to...

Jan 2021
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Director

I am still identifying issues that we face using Omnicell Analytics. It has been a good program, but...

Jan 2021
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Director

The latest word from Omnicell is that they are not going to invest in Omnicell Analytics anymore. I...

Jan 2021
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Manager

The system does exceedingly well when it comes to the ease of the software. Everything is right...

Jan 2021
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Manager

I wish that the system talked to one of my other vendors' systems so that I would have to look at...

Jan 2021
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Manager

If the choice were up to me, I would buy the product again. As far as I can tell, the vendor keeps...

Jan 2021
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Manager

The vendor isn't quite meeting our integration and interoperability goals, and the vendor's service...

Jan 2021
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Nurse

Omnicell’s product communicates with our EMR very well.

Dec 2020
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Nurse

There is a delay with Omnicell’s support, and I have no specific person that I know of to report any...

Dec 2020
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Nurse

I initially had a very short training session from Omnicell, and that was about it. I learned most...

Dec 2020
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Nurse

We spent our money well with Omnicell. The system works; it just takes a while to work. It does need...

Dec 2020
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Director

Everyone is able to see everything in the system. People in the home office can see all the...

Dec 2020
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Director

The product is part of our long-term plans. The product will eventually interface with Epic's...

Dec 2020
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Director

Right now we really just use the product for surveillance, and the value we get depends on what we...

Dec 2020
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Director

If I call the vendor, they will have someone available to get online and help me. The training is...

Dec 2020
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Analyst/Coordinator

I would give the vendor a high rating for their implementation services. Through COVID-19, almost...

Nov 2020
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Analyst/Coordinator

With Omnicell Analytics, we have to do some digging and know how to interpret the data. I would...

Nov 2020
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Analyst/Coordinator

The vendor's support is better than it was, but we don't call the support people if we don't have...

Nov 2020
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Director

We are in the process of moving away from Omnicell Analytics. We have found it to be useful at...

Oct 2020
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Manager

I think this is a good product, but when we bought it, we didn't know there was another piece that...

Oct 2020
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Manager

When we initially got the product, we tested it to see whether it would work with the anesthesia...

Oct 2020
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Manager

Sometimes nurses would use the PCA product a couple of times, and then they would be on the list as...

Oct 2020
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Manager

When Omnicell sold the system to us, we initially bought it because we thought that was the whole...

Oct 2020
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Manager

Omnicell has a good product, but their customer service is very poor. If they could improve their...

Oct 2020
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Manager

With the data that Omnicell Analytics gives us, we sometimes have to dig into it further from our...

Oct 2020
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Manager

As a company, Omnicell has been very forward with their new products. Granted, we haven't opted in...

Oct 2020
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Director

We have cabinets that we currently operate within, and when we updated the new cabinet, the vendor...

Sep 2020
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Director

If I had the power, I would ditch the system to go with another company because the vendor doesn't...

Sep 2020
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Director

Once we get the vendor executives involved, things are good, but we have to get to the executives....

Sep 2020
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Director

The system has gotten worse. The training staff members that the vendor sends for new projects don't...

Sep 2020
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Director

Everything was delayed for us. Things were really bad. We recently had a trainer out here for a new...

Sep 2020
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Director

Omnicell Analytics is our primary drug diversion monitoring tool. The utility of it has been...

Sep 2020
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Director

For Omnicell Analytics, it is tough to find anybody in the support area who knows much about it....

Sep 2020
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Director

The purpose of a controlled substance surveillance tool or analytics tool is to deliver to us. We...

Sep 2020
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Director

Our previous tool had a diversion score, but it added up all the occurrences of abnormal behavior...

Sep 2020
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Director

I would rate getting our money’s worth low. We get nothing out of the product. If I can’t get an...

Sep 2020
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Manager

I can get reports for anything I want in Omnicell Analytics. I can go back in time and see anything,...

Aug 2020
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Manager

The help desk from Omnicell is the worst I have ever worked with in my life. Omnicell's telephone...

Aug 2020
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Director

I would say that Omnicell Analytics is a disappointment. We are hoping that another vendor's product...

Jul 2020
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Director

I don't think Omnicell's trainers know their products. There have been times we have had to just use...

Jul 2020
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Manager

The vendor has been pretty supportive during the COVID-19 crisis. They have done everything in their...

Jun 2020
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Manager

When we wanted to upgrade our analytics, the vendor wanted to charge us for each hospital. We had to...

Jun 2020
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Manager

The training for rolling out the analytics could have been better.

Jun 2020
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Manager

Getting reports from the system is sometimes more difficult than it should be. Some of the reports...

Jun 2020
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Manager

I deal with the day-to-day work, so I don’t know whether my director interacts with the vendor’s...

Jun 2020
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Manager

The system is better than any other system that I am familiar with, so I would recommend it.

Jun 2020
(0)
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Manager

Omnicell Analytics is a good solid system. We get alerts if something strange comes up with...

Jun 2020
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Manager

Omnicell Analytics runs on a solid platform and does exactly what we want it to do. We never have to...

Jun 2020
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Analyst/Coordinator

We usually don't get what we want immediately because Omnicell is overwhelmed with requests. There...

May 2020
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Analyst/Coordinator

The trainers from Omnicell are very knowledgeable. They have the answer to every question we ask....

May 2020
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Analyst/Coordinator

Omnicell's product now integrates with our operating system. It is a big improvement to have both...

May 2020
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Analyst/Coordinator

Omnicell's support people respond to our requests when something isn't working right. That is what...

May 2020
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Analyst/Coordinator

Omnicell didn't overstate anything about what the product could do. It works as promoted. The data...

May 2020
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Manager

The vendor did a couple of webinars, but they weren't as detailed as I wanted them to be. When I got...

May 2020
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Manager

I wouldn't buy Omnicell Analytics again. It doesn't offer enough detail. Maybe that is because of my...

May 2020
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Manager

I was told when the system was promoted to me that I could drill down and get more detail, but when...

May 2020
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Manager

Omnicell has better software called Closed Loop Dose Accountability, but that functionality costs an...

May 2020
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Director

We only have the product at one site, and we have realized that there is no substance analytics...

May 2020
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Director

The vendor's implementation setup was done poorly, and the product was sold to us before it was...

May 2020
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