Omnicell Analytics Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 8:56:56 PM and Model.EvProductId = 198606

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Director

Implementation and Training

We have cabinets that we currently operate within, and when we updated the new cabinet, the vendor...

Sep 2020
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Director

ROI / Cost (care and feeding)

If I had the power, I would ditch the system to go with another company because the vendor doesn't...

Sep 2020
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Director

Service and Support

Once we get the vendor executives involved, things are good, but we have to get to the executives....

Sep 2020
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Director

Implementation and Training

The system has gotten worse. The training staff members that the vendor sends for new projects don't...

Sep 2020
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Director

Implementation and Training

Everything was delayed for us. Things were really bad. We recently had a trainer out here for a new...

Sep 2020
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Director

Service and Support

Omnicell Analytics is our primary drug diversion monitoring tool. The utility of it has been...

Sep 2020
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Director

Service and Support

For Omnicell Analytics, it is tough to find anybody in the support area who knows much about it....

Sep 2020
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Director

Functionality and Upgrades

The purpose of a controlled substance surveillance tool or analytics tool is to deliver to us. We...

Sep 2020
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Director

Functionality and Upgrades

Our previous tool had a diversion score, but it added up all the occurrences of abnormal behavior...

Sep 2020
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Director

ROI / Cost (care and feeding)

I would rate getting our money’s worth low. We get nothing out of the product. If I can’t get an...

Sep 2020
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Manager

Functionality and Upgrades

I can get reports for anything I want in Omnicell Analytics. I can go back in time and see anything,...

Aug 2020
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Manager

Service and Support

The help desk from Omnicell is the worst I have ever worked with in my life. Omnicell's telephone...

Aug 2020
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Director

Functionality and Upgrades

I would say that Omnicell Analytics is a disappointment. We are hoping that another vendor's product...

Jul 2020
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Director

Implementation and Training

I don't think Omnicell's trainers know their products. There have been times we have had to just use...

Jul 2020
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Manager

Service and Support

The vendor has been pretty supportive during the COVID-19 crisis. They have done everything in their...

Jun 2020
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Manager

ROI / Cost (care and feeding)

When we wanted to upgrade our analytics, the vendor wanted to charge us for each hospital. We had to...

Jun 2020
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Manager

Implementation and Training

The training for rolling out the analytics could have been better.

Jun 2020
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Manager

Functionality and Upgrades

Getting reports from the system is sometimes more difficult than it should be. Some of the reports...

Jun 2020
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Manager

Other Observations & Comments

I deal with the day-to-day work, so I don’t know whether my director interacts with the vendor’s...

Jun 2020
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Manager

Functionality and Upgrades

The system is better than any other system that I am familiar with, so I would recommend it.

Jun 2020
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Manager

Functionality and Upgrades

Omnicell Analytics is a good solid system. We get alerts if something strange comes up with...

Jun 2020
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Manager

Functionality and Upgrades

Omnicell Analytics runs on a solid platform and does exactly what we want it to do. We never have to...

Jun 2020
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Analyst/Coordinator

Lessons Learned

We usually don't get what we want immediately because Omnicell is overwhelmed with requests. There...

May 2020
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Analyst/Coordinator

Implementation and Training

The trainers from Omnicell are very knowledgeable. They have the answer to every question we ask....

May 2020
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Analyst/Coordinator

Interfacing and Integration

Omnicell's product now integrates with our operating system. It is a big improvement to have both...

May 2020
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Analyst/Coordinator

Service and Support

Omnicell's support people respond to our requests when something isn't working right. That is what...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

Omnicell didn't overstate anything about what the product could do. It works as promoted. The data...

May 2020
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Manager

Implementation and Training

The vendor did a couple of webinars, but they weren't as detailed as I wanted them to be. When I got...

May 2020
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Manager

Functionality and Upgrades

I wouldn't buy Omnicell Analytics again. It doesn't offer enough detail. Maybe that is because of my...

May 2020
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Manager

Functionality and Upgrades

I was told when the system was promoted to me that I could drill down and get more detail, but when...

May 2020
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Manager

ROI / Cost (care and feeding)

Omnicell has better software called Closed Loop Dose Accountability, but that functionality costs an...

May 2020
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Director

Future Outlook

We only have the product at one site, and we have realized that there is no substance analytics...

May 2020
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Director

Implementation and Training

The vendor's implementation setup was done poorly, and the product was sold to us before it was...

May 2020
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Manager

Relationship

We have been very happy with Omnicell. We have regular phone meetings with Omnicell in which they...

May 2020
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Director

Other Observations & Comments

Omnicell Analytics is a good idea, but Omnicell just doesn't have it built right. It just doesn't do...

Apr 2020
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Manager

Functionality and Upgrades

I am guessing that Omnicell’s partnering with Kit Check to offer Bluesight for Controlled Substances...

Apr 2020
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Manager

Functionality and Upgrades

We thought there had to be more to the system than what we learned during our training, so we left...

Apr 2020
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Manager

Sales and Contracting

Omnicell Analytics was overpromoted. We were told it was just as good as our previous system and...

Apr 2020
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Manager

Interfacing and Integration

Omnicell Analytics integrates with our EMR because our EMR integrates with everything. We just...

Apr 2020
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Manager

Functionality and Upgrades

Omnicell Analytics has more functionality that we can use than our previous system had, but a lot of...

Apr 2020
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Manager

Interfacing and Integration

We are slowly adjusting to Omnicell Analytics, but it is quite different from our previous system....

Apr 2020
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Manager

ROI / Cost (care and feeding)

With a possible merger on the horizon, it is hard for me to stomach having to purchase software to...

Apr 2020
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Manager

Implementation and Training

I haven't been happy with the implementation of Omnicell Analytics at all. Omnicell did a lot of...

Apr 2020
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Manager

Other Observations & Comments

Omnicell Analytics is user-friendly, but I don't know whether it has any new technology. If there is...

Apr 2020
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Director

Functionality and Upgrades

Omnicell Analytics is not as robust as our previous solution, which was an old legacy solution....

Apr 2020
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Manager

Relationship

The vendor is going to show us all the new things that they are working on and what their vision is...

Mar 2020
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Manager

Functionality and Upgrades

We absolutely love the system. Prior to having it, we got certain reports out of our EMR and some...

Mar 2020
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Manager

Implementation and Training

It has been so long since we have needed to do any training. I would give the initial training that...

Mar 2020
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Manager

Relationship

There is not a whole lot of executive involvement. The involvement I have had has been good. I would...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

Our experience with Omnicell Analytics has gone pretty well. The reports seem pretty easy to use....

Mar 2020
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Director

Functionality and Upgrades

The analytics and the dashboard are informative. There is a closed loop. Previously, it took two...

Mar 2020
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Director

Functionality and Upgrades

An analyst looks at our data. There is a lot of manual work involved. Our analyst has to look at our...

Mar 2020
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Director

Relationship

No one from the vendor is calling me and asking how the system is working out for us. I don't even...

Mar 2020
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Director

Interfacing and Integration

Omnicell Analytics is a good tool, but it isn't fantastic because we don't have full integration...

Dec 2019
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Director

Future Outlook

The ultimate thing in drug-diversion prevention is to get a system that has AI or business analytics...

Dec 2019
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Manager

Interfacing and Integration

Omnicell does a good job with training and integration. That benefits them as well as us because the...

Apr 2019
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Manager

Implementation and Training

During the initial setup, Omnicell worked with me for a few weeks. They were in-house, and they gave...

Apr 2019
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Manager

Functionality and Upgrades

When we first signed on with Omnicell Analytics, we had five hits or five people above the line...

Apr 2019
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Manager

Functionality and Upgrades

Things with Omnicell Analytics are going great. I have been able to customize some things; it is...

Apr 2019
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Manager

Interfacing and Integration

Omnicell Analytics had all the information that we needed. The solution had the name of the patient,...

Apr 2019
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Manager

Other Observations & Comments

Anesthesia is a bad area right now; it is Omnicell's problem child. Omnicell is getting better, but...

Apr 2019
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Manager

Functionality and Upgrades

Omnicell Analytics pulls a weekly report from our EMR. The report constantly updates, and it works...

Apr 2019
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Manager

Lessons Learned

Omnicell has so many customers, and everybody wants something. If I could get some of the things...

Apr 2019
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Director

Functionality and Upgrades

Omnicell Analytics gives us the numbers and shows us how they compare to others, but we don't really...

Apr 2019
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Director

Interfacing and Integration

The system isn't integrated into our EMR. If a patient were doing something they shouldn't with...

Apr 2019
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Director

Functionality and Upgrades

Omnicell Analytics does what the vendor told me it would do, but I still think it could be better....

Apr 2019
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Director

Implementation and Training

I would really like to have a follow-up training session from Omnicell to see what the maximum...

Apr 2019
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Director

Future Outlook

I think our satisfaction with Omnicell will go up as we continue to receive enhancements to the product....

Apr 2019
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Director

Implementation and Training

Now that we have integration, our experience has been good and bad. We are gettings some cases of...

Apr 2019
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Director

Relationship

Omnicell has been a great partner. We have always been referred to them as a Best in KLAS company. I...

Apr 2019
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Director

ROI / Cost (care and feeding)

One of the things that Omnicell has improved significantly is our turnaround time. Prior to using...

Apr 2019
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Director

Functionality and Upgrades

Omnicell’s product has more than exceeded my expectations. Initially, I didn’t think that their...

Apr 2019
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Director

Service and Support

We service Omnicell's hardware on our own. I sent one of my people out to training, and that person...

Apr 2019
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Manager

Service and Support

Omnicell’s support has been terrible, and we don’t even have a contract for support, so they have...

Apr 2019
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Manager

Functionality and Upgrades

The system has very basic functionality, and I get only very basic information. The dispense report...

Apr 2019
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Director

Future Outlook

Our overall satisfaction will go up once we get the closed-loop integration with the EMR.

Apr 2019
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Director

Implementation and Training

I have a peer who is using the system that we had in the past. I can’t fathom why my peer would use...

Apr 2019
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Director

Functionality and Upgrades

So far, I like the platform. It is easy to use, and we have a couple of people trained on it. The...

Apr 2019
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Director

Functionality and Upgrades

Omnicell Analytics has an electronic dashboard, and everything is in real time. So we can log in to...

Apr 2019
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Director

Relationship

I would give Omnicell a C grade on keeping promises. They didn’t live up to some of their promises...

Apr 2019
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Director

ROI / Cost (care and feeding)

I have not seen nickel-and-diming from Omnicell. We pay a flat rate up front, and I don't see any...

Apr 2019
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Director

Implementation and Training

We have had to go through some instructional webinars for Omnicell Analytics, and those have been...

Apr 2019
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Director

Functionality and Upgrades

The system is pretty intuitive in terms of which information to use and how to use it, and the...

Apr 2019
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