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Omnicell Analytics Comments
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User Commentary
Director
If we don't get a product, or if we have no need for a product, Omnicell removes that thing from the...
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Director
I have been very happy with Omnicell compared to some of their competitors. If we log a ticket or...
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Director
I wasn't here when we got the initial training that came with the purchase of the product, but...
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Director
The product gives us prompts if we are able to mess up. If we pay attention, the system asks whether...
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Director
Omnicell Analytics integrates very well with our EMR.
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Manager
Omnicell Analytics is great software, especially compared to other software I have used in the past....
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Director
I have had other software programs in the past that were excellent. Omnicell Analytics is very...
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Director
Omnicell keeps their promises. Everything they have done has been fair. Omnicell's interoperability...
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Director
We may be moving toward trying to find other options for better software. There are a lot of...
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Director
We would like to have more real-time interoperability with Omnicell Analytics. We want to see the...
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VP/Other Executive
It is kind of unfortunate that Omnicell Analytics is a separate part of the whole process and not...
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VP/Other Executive
Omnicell Analytics is a good step in the right direction, and it is helpful, but there are still a...
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VP/Other Executive
What Omnicell wants to charge for Omnicell Analytics versus what it gives us is not equal in terms...
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Manager
Getting the data we are looking for is a little complicated. The product could be a bit better. I...
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Manager
Omnicell doesn't reach out as often as I would expect. But when we have problems and reach out to...
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Director
I am still identifying issues that we face using Omnicell Analytics. It has been a good program, but...
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Director
The latest word from Omnicell is that they are not going to invest in Omnicell Analytics anymore. I...
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Manager
The system does exceedingly well when it comes to the ease of the software. Everything is right...
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Manager
I wish that the system talked to one of my other vendors' systems so that I would have to look at...
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Manager
If the choice were up to me, I would buy the product again. As far as I can tell, the vendor keeps...
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Manager
The vendor isn't quite meeting our integration and interoperability goals, and the vendor's service...
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Nurse
Omnicell’s product communicates with our EMR very well.
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Nurse
There is a delay with Omnicell’s support, and I have no specific person that I know of to report any...
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Nurse
I initially had a very short training session from Omnicell, and that was about it. I learned most...
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Nurse
We spent our money well with Omnicell. The system works; it just takes a while to work. It does need...
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Director
Everyone is able to see everything in the system. People in the home office can see all the...
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Director
The product is part of our long-term plans. The product will eventually interface with Epic's...
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Director
Right now we really just use the product for surveillance, and the value we get depends on what we...
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Director
If I call the vendor, they will have someone available to get online and help me. The training is...
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Analyst/Coordinator
I would give the vendor a high rating for their implementation services. Through COVID-19, almost...
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Analyst/Coordinator
With Omnicell Analytics, we have to do some digging and know how to interpret the data. I would...
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Analyst/Coordinator
The vendor's support is better than it was, but we don't call the support people if we don't have...
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Director
We are in the process of moving away from Omnicell Analytics. We have found it to be useful at...
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Manager
I think this is a good product, but when we bought it, we didn't know there was another piece that...
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Manager
When we initially got the product, we tested it to see whether it would work with the anesthesia...
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Manager
Sometimes nurses would use the PCA product a couple of times, and then they would be on the list as...
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Manager
When Omnicell sold the system to us, we initially bought it because we thought that was the whole...
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Manager
Omnicell has a good product, but their customer service is very poor. If they could improve their...
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Manager
With the data that Omnicell Analytics gives us, we sometimes have to dig into it further from our...
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Manager
As a company, Omnicell has been very forward with their new products. Granted, we haven't opted in...
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Director
We have cabinets that we currently operate within, and when we updated the new cabinet, the vendor...
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Director
If I had the power, I would ditch the system to go with another company because the vendor doesn't...
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Director
Once we get the vendor executives involved, things are good, but we have to get to the executives....
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Director
The system has gotten worse. The training staff members that the vendor sends for new projects don't...
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Director
Everything was delayed for us. Things were really bad. We recently had a trainer out here for a new...
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Director
Omnicell Analytics is our primary drug diversion monitoring tool. The utility of it has been...
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Director
For Omnicell Analytics, it is tough to find anybody in the support area who knows much about it....
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Director
The purpose of a controlled substance surveillance tool or analytics tool is to deliver to us. We...
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Director
Our previous tool had a diversion score, but it added up all the occurrences of abnormal behavior...
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Director
I would rate getting our money’s worth low. We get nothing out of the product. If I can’t get an...
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Manager
I can get reports for anything I want in Omnicell Analytics. I can go back in time and see anything,...
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Manager
The help desk from Omnicell is the worst I have ever worked with in my life. Omnicell's telephone...
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Director
I would say that Omnicell Analytics is a disappointment. We are hoping that another vendor's product...
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Director
I don't think Omnicell's trainers know their products. There have been times we have had to just use...
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Manager
The vendor has been pretty supportive during the COVID-19 crisis. They have done everything in their...
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Manager
When we wanted to upgrade our analytics, the vendor wanted to charge us for each hospital. We had to...
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Manager
The training for rolling out the analytics could have been better.
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Manager
Getting reports from the system is sometimes more difficult than it should be. Some of the reports...
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Manager
I deal with the day-to-day work, so I don’t know whether my director interacts with the vendor’s...
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Manager
The system is better than any other system that I am familiar with, so I would recommend it.
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Manager
Omnicell Analytics is a good solid system. We get alerts if something strange comes up with...
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Manager
Omnicell Analytics runs on a solid platform and does exactly what we want it to do. We never have to...
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Analyst/Coordinator
We usually don't get what we want immediately because Omnicell is overwhelmed with requests. There...
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Analyst/Coordinator
The trainers from Omnicell are very knowledgeable. They have the answer to every question we ask....
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Analyst/Coordinator
Omnicell's product now integrates with our operating system. It is a big improvement to have both...
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Analyst/Coordinator
Omnicell's support people respond to our requests when something isn't working right. That is what...
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Analyst/Coordinator
Omnicell didn't overstate anything about what the product could do. It works as promoted. The data...
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Manager
The vendor did a couple of webinars, but they weren't as detailed as I wanted them to be. When I got...
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Manager
I wouldn't buy Omnicell Analytics again. It doesn't offer enough detail. Maybe that is because of my...
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Manager
I was told when the system was promoted to me that I could drill down and get more detail, but when...
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Manager
Omnicell has better software called Closed Loop Dose Accountability, but that functionality costs an...
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Director
We only have the product at one site, and we have realized that there is no substance analytics...
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Director
The vendor's implementation setup was done poorly, and the product was sold to us before it was...
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