IVX Workflow Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Product

Omnicell's computer system, scale, and cameras are all one piece. If I can avoid one more interface,...

Apr 2024
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Manager

Operations, Product

Omnicell's upgrades were good until the vendor built a new product.

Apr 2024
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Manager

Relationship

Omnicell's support has been great. The vendor's robot works. The only reason I personally wouldn't...

Apr 2024
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Manager

Culture

The only problem that we had with IVX Workflow was that there was a delay between when we purchased...

Feb 2024
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Manager

Operations, Product

By its nature, the system is a complicated device. It has a camera and a scale, and users have to...

Feb 2024
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Manager

Relationship, Product

We haven't really had any problems with IVX Workflow, but sometimes, we have to put tickets in for...

Feb 2024
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Manager

Relationship

The people who support the system are pretty specialized in their product, and they can't always...

Feb 2024
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Manager

Product

The system provides pictures, gravimetric functionalities, barcode scanning, and things like that....

Feb 2024
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Manager

Relationship, Product

If Omnicell can fix a certain software issue, then we will take the next update for the system. I...

Feb 2024
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Director

Value

With Omnicell, things have gotten to where they want to charge us for every part of the...

Dec 2023
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Director

Culture

When we see more of Omnicell is when they want to sell us something. They had a huge cutback in...

Dec 2023
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Director

Operations, Product

One of the biggest challenges for us because we are on the smaller side is that a lot of our clients...

Dec 2023
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Director

Product, Value

We have had good results with IVX Workflow and have learned some things we would like to do...

Dec 2023
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Director

Value

Between Omnicell's solution and their competitors' solutions, Omnicell's solution is the more...

Dec 2023
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COO

Value

Within our clean room, IVX Workflow's devices are very much at the front of our minds. We use those...

Nov 2023
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COO

Relationship, Product

Omnicell's preventative maintenance has been excellent. Their equipment works, and it does what we...

Nov 2023
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COO

Loyalty, Product

IVX Workflow checks the boxes that we need it to for accreditation and compliance, and it eliminates...

Nov 2023
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Director

Loyalty

We have IVX Workflow in place and have expanded it. We are trying to expand the use of IVX Workflow...

Nov 2023
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Director

Loyalty, Product

Some of our challenges have been with the software and cloud platform and with trying to expand a...

Nov 2023
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Director

Relationship

We are a bit concerned with turnaround times. Omnicell has gone through a lot of changes, and those...

Nov 2023
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Director

Relationship

We have had some good interactions with the technical team and the people who make things work....

Nov 2023
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Director

Loyalty, Relationship

The Omnicell team continues to be on the path of asking what more they can do. We want them to be...

Nov 2023
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Director

Product, Value

The maintenance we have to do behind the scenes in IVX Workflow has a bit of an impact on our...

Nov 2023
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Director

Relationship

Not long ago, we had regular communication from the leadership group on the Omnicell side regarding...

Nov 2023
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VP/Other Executive

Loyalty, Value

When our contract runs out, we are going to get rid of the system. IVX Workflow just doesn't work....

Oct 2023
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VP/Other Executive

Culture, Value

I am over Omnicell. They aren't doing anything that meets our needs. They are trying to sell us on...

Oct 2023
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VP/Other Executive

Relationship

Omnicell's support is very good. We don't have any issues with it.

Oct 2023
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