IVX Workflow Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
Omnicell's computer system, scale, and cameras are all one piece. If I can avoid one more interface,...
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Operations, Product
Omnicell's upgrades were good until the vendor built a new product.
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Relationship
Omnicell's support has been great. The vendor's robot works. The only reason I personally wouldn't...
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Culture
The only problem that we had with IVX Workflow was that there was a delay between when we purchased...
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Operations, Product
By its nature, the system is a complicated device. It has a camera and a scale, and users have to...
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Relationship, Product
We haven't really had any problems with IVX Workflow, but sometimes, we have to put tickets in for...
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Relationship
The people who support the system are pretty specialized in their product, and they can't always...
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Product
The system provides pictures, gravimetric functionalities, barcode scanning, and things like that....
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Relationship, Product
If Omnicell can fix a certain software issue, then we will take the next update for the system. I...
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Value
With Omnicell, things have gotten to where they want to charge us for every part of the...
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Culture
When we see more of Omnicell is when they want to sell us something. They had a huge cutback in...
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Operations, Product
One of the biggest challenges for us because we are on the smaller side is that a lot of our clients...
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Product, Value
We have had good results with IVX Workflow and have learned some things we would like to do...
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Value
Between Omnicell's solution and their competitors' solutions, Omnicell's solution is the more...
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Value
Within our clean room, IVX Workflow's devices are very much at the front of our minds. We use those...
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Relationship, Product
Omnicell's preventative maintenance has been excellent. Their equipment works, and it does what we...
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Loyalty, Product
IVX Workflow checks the boxes that we need it to for accreditation and compliance, and it eliminates...
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Loyalty
We have IVX Workflow in place and have expanded it. We are trying to expand the use of IVX Workflow...
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Loyalty, Product
Some of our challenges have been with the software and cloud platform and with trying to expand a...
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Relationship
We are a bit concerned with turnaround times. Omnicell has gone through a lot of changes, and those...
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Relationship
We have had some good interactions with the technical team and the people who make things work....
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Loyalty, Relationship
The Omnicell team continues to be on the path of asking what more they can do. We want them to be...
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Product, Value
The maintenance we have to do behind the scenes in IVX Workflow has a bit of an impact on our...
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Relationship
Not long ago, we had regular communication from the leadership group on the Omnicell side regarding...
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