Omnicell XT Automated Dispensing Cabinets
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User Commentary

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VP/Other Executive

We had really no choice but to move forward with the XT cabinets. The reason was that we had to get...

Apr 2022
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Director

Omnicell has a lot of people that have the title of executive, and that makes me think that they are...

Apr 2022
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Director

Overall, Omnicell’s cabinets are pretty solid.

Apr 2022
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Manager

We would like a quicker turnaround on technical support. If we open a ticket, it takes a few days...

Apr 2022
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Manager

Flexibility with drawer configuration is lacking and differs from what the vendor promoted.

Apr 2022
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Manager

We got a bunch of newer cabinets than what we had, and the newer cabinets have been way less faulty....

Apr 2022
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Manager

I rate the ease of use low because the end users have to be taken into account, and a lot of times,...

Apr 2022
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Manager

The people who work for Omnicell have their feet on the ground, and they have always been...

Apr 2022
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Manager

We are always entertaining new contracts, but since we got this system, it has been part of our...

Apr 2022
||
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Manager

I have nothing but problems with the first generation of the system. The report writer looks like it...

Apr 2022
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Manager

The vendor taught us about the system, but when we got into it, it didn't work as promised. We are...

Apr 2022
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Manager

I would like to see much better and higher-quality reporting options in the system, and I would like...

Apr 2022
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Manager

Omnicell is very transparent and helpful in their training. We can get as high up in the vendor's...

Apr 2022
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Manager

Omnicell is working on new technology. They have a lot of things coming in the future. They know...

Apr 2022
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VP/Other Executive

The product is lacking a few pieces. We have some challenges with the software on a system level...

Apr 2022
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VP/Other Executive

There are controlled substances being dispensed in the cabinets that utilize a lot of space within...

Apr 2022
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Manager

Omnicell isn't as responsive or knowledgeable as Aesynt was. The vendor has both Aesynt and Omnicell...

Mar 2022
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Manager

We have been very pleased with the product. We haven’t had much trouble. We are still having our old...

Mar 2022
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Manager

With another vendor’s product, we could arrange different sizes and drawers, but we are a bit...

Mar 2022
||
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Director

We like the reporting that we can generate from the cabinets. The cabinets are very reliable and...

Mar 2022
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Manager

The product is very flexible, and I can do a lot of customization. I can work with our pharmacy...

Mar 2022
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Manager

The reporting is very hard to follow, especially for somebody who is new to it. We have to have the...

Mar 2022
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Manager

Some of the representatives from the vendor used to check in with us on a regular basis, but they...

Mar 2022
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Manager

The myOmnicell website and lounge site are very hard to use. We get locked out constantly, and the...

Mar 2022
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Manager

Omnicell does a lot of nickel-and-diming, and that gets tiring. They say that a solution can do a...

Mar 2022
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Manager

I have appreciated Omnicell’s support during the pandemic. Omnicell has been very helpful.

Mar 2022
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Manager

The Omnicell XT Automated Dispensing Cabinets are our bread and butter. I like the medication...

Mar 2022
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Manager

Omnicell has some of their database maintenance on a cloud-based portal. I would like to see all...

Mar 2022
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Manager

Omnicell is a very good company and is very cutting edge in a lot of ways. We use a lot of Omnicell...

Mar 2022
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Manager

The Omnicell XT Automated Dispensing Cabinets are not cheap. We write some pretty big checks to...

Mar 2022
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Manager

Omnicell has a lot of web-based training that covers a lot of things, but sometimes it is difficult...

Mar 2022
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Manager

The tech-support person that comes out to work with the machines is really good. I can contact that...

Mar 2022
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Manager

I can call my account person at Omnicell. I have a regular call with that person to talk over any...

Mar 2022
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Manager

There are a few things I would like to see. I would like to see a little more flexibility with the...

Mar 2022
||
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Manager

The Omnicell XT Automated Dispensing Cabinets have a few interface quirks. To get a perfect score...

Mar 2022
||
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Manager

Omnicell’s support depends on who we get on the phone. If we get the right person on the phone, the...

Mar 2022
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Director

Omnicell does what they are supposed to do. They are proactive in changing products out that are...

Mar 2022
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Director

The system meets my needs, and I like the cabinets. We knew what we were buying. We know what the...

Mar 2022
||
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Director

As we have been trying to get on the new Omnicell XT Automated Dispensing Cabinets, the whole...

Mar 2022
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Director

I installed our last couple of cabinets. I did not have an implementation team or anyone from the...

Mar 2022
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Director

The vendor has been slow at delivering new technology. End users have to look for information about...

Mar 2022
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VP/Other Executive

We have had Omnicell cabinets for a while, so we have received our money's worth. The cabinets are...

Feb 2022
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VP/Other Executive

We may have continued to be an Omnicell health system if the vendor had done a better job of...

Feb 2022
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Manager

The Omnicell XT Automated Dispensing Cabinets don't hold up as well as other cabinets do. That is a...

Feb 2022
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Manager

We were very disappointed in the initial go-live because we spent a lot of time with the Omnicell XT...

Feb 2022
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Manager

We had ongoing glitches that were a combination of OmniCenter's problems and the cabinets' problems....

Feb 2022
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Manager

Omnicell has implemented a new function where they get an automatic message when something is about...

Feb 2022
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Manager

I would not recommend the cabinets. I actually feel guilty every time another facility switches over...

Feb 2022
||
(0)
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Manager

The frustrating thing about the frequency of things malfunctioning and breaking with the Omnicell...

Feb 2022
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VP/Other Executive

The rollout went well. We always struggle a little with new technology and project managers for a...

Feb 2022
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VP/Other Executive

Omnicell has assigned a couple of people to us and monitored our account, and that has really has...

Feb 2022
||
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VP/Other Executive

Things with the product are going well. With the volume of use that we have, Omnicell is holding up....

Feb 2022
||
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VP/Other Executive

For change management, we have built an Omnicell governance committee that a higher up in our...

Feb 2022
||
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Analyst/Coordinator

The XT cabinets are working very well. My nurses love them because there is a light that guides them...

Jan 2022
||
(0)
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Analyst/Coordinator

We have the ability to force a cycle with the XT cabinets. They give me the expiration dates of...

Jan 2022
||
(0)
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Manager

We have a maintenance agreement, and things are usually covered within that agreement. So we aren’t...

Jan 2022
||
(0)
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Manager

Omnicell includes us as part of a proactive maintenance program. They have AI that searches in the...

Jan 2022
||
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Manager

I have heard some internal rumblings about some structural changes within the vendor’s organization....

Jan 2022
||
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Director

We were happy with the support we got during our go-live.

Jan 2022
||
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Director

We have only put in tickets for spare parts for the Omnicell XT Automated Dispensing Cabinets....

Jan 2022
||
(0)
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Director

I haven't heard anybody say they don't like the product. The Omnicell XT Automated Dispensing...

Jan 2022
||
(0)
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Director

Our Omnicell cabinets are definitely part of our long-term plans. Our nursing and pharmacy teams...

Jan 2022
||
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Director

Omnicell could do a better job of packaging their service agreements. That is one piece I am not...

Jan 2022
||
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Director

Omnicell is not terrible in this landscape, but they could probably be a little more proactive in...

Jan 2022
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Manager

It is simple to learn how to use the Omnicell XT Automated Dispensing Cabinets with our EHR. The...

Nov 2021
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Manager

We had one cabinet, and when we did an upgrade, it continuously failed. We had engineers looking at...

Nov 2021
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Manager

One issue that we have is there isn't flexibility with the glass shelves. The manufacturing design...

Nov 2021
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Manager

Most cabinets that have a lower left glass door toward the bottom constantly alarm us of forced...

Nov 2021
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Manager

Omnicell has great innovation. I know that there are a lot of other features and licenses that we...

Nov 2021
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(0)
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Manager

The new product has a slimmer design and is about three inches deeper than the previous model. The...

Nov 2021
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Manager

One thing that we would like to see is a refrigerated drawer. One thing that the previous model had...

Nov 2021
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Manager

When we first got the cabinets, we had to make changes due to some things being faulty. We went...

Nov 2021
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Manager

I love that the external return bin has a side door and a front door. The previous model only had a...

Nov 2021
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Manager

The cabinets are the best. They do what they need to do, and they are really user friendly for the...

Oct 2021
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Manager

There aren’t many issues when it comes to the hardware for the Omnicell XT Automated Dispensing...

Oct 2021
||
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Director

The cabinets perform as promised. They are very stable and have good support. The CEO and other...

Oct 2021
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Analyst/Coordinator

It seems that we have to pay for every little feature that is licensed for the cabinets. I don’t...

Sep 2021
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Analyst/Coordinator

We have a new account manager with Omnicell who is good about being honest with us. They don't just...

Sep 2021
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Analyst/Coordinator

We do our own service on the Omnicell XT Automated Dispensing Cabinets. But if the vendor knows...

Sep 2021
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Analyst/Coordinator

We recently went through a reevaluation of the Omnicell XT Automated Dispensing Cabinets, and we...

Sep 2021
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Analyst/Coordinator

Omnicell redid their website and got rid of their discussion board where we could talk to other...

Sep 2021
||
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Analyst/Coordinator

We were upset that Omnicell sold us a bunch of cabinets that were getting ready to be sunsetted and...

Sep 2021
||
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Director

Omnicell tried to charge us for interfaces the system was missing, but we didn't realize that we...

Sep 2021
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Manager

I enjoy Omnicell's product much more than our previous solution. The Omnicell XT Automated...

Aug 2021
||
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Manager

With the Omnicell XT Automated Dispensing Cabinets, I have noticed that we need the technician here...

Aug 2021
||
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Manager

I have never personally received any sort of training for the system. Everything has been...

Aug 2021
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Analyst/Coordinator

I have never had anything bad to say about Omnicell’s machines. This product is actually one of my...

Aug 2021
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Analyst/Coordinator

Omnicell does nickel-and-dime us. That is just their standard practice. If we need Omnicell to do...

Aug 2021
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Manager

We had a few issues after our implementation that we didn't discover until the end users saw them....

Aug 2021
||
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Manager

Omnicell could be more proactive about integration issues versus us finding issues later and having...

Aug 2021
||
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Manager

We have regular calls with people from Omnicell. I don't know whether those people are executives,...

Aug 2021
||
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Manager

Most of my work is trying to solve issues that come up with Omnicell's system. I deal with the help...

Aug 2021
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Manager

We have looked at other automated dispensing cabinets and wouldn't go to any other brand at this...

Jul 2021
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Manager

A couple of years ago, I would have said that Omnicell charged for every little thing with the...

Jul 2021
||
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Manager

Omnicell did some background work to help us with an implementation, but we did most of the work

Jul 2021
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Manager

The automated dispensing cabinets are very expensive. They are a metal box with shelves and a...

Jul 2021
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Director

Historically, I have worked with Omnicell's cabinets and another vendor's cabinets. The difference...

Jul 2021
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Director

We have a vendor relationship with Omnicell. We don't have the strategic partnership that we are...

Jul 2021
||
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Director

There has been some turnover in the Omnicell account manager position, and that position has seemed...

Jul 2021
||
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Director

I am not a big fan of the software or workflows. The reports are not intuitive or action driven, and...

Jul 2021
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Director

The lighting system that the product has for directing us is easy to follow, so I like that. I also...

Jul 2021
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Director

When physical pieces of the cabinets break, that is actually handled perfectly in terms of support.

Jul 2021
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Director

We are all integrated with another Omnicell product, and we can share a server. That is positive.

Jul 2021
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Director

The cabinets are good, strong, and high quality. It is the service and the reports that pull...

Jul 2021
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Director

I would not buy this product again, though we struggle with the service aspect. We have had issues...

Jul 2021
||
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Director

There really hasn't been training. When we initially started with Omnicell and we received the...

Jul 2021
||
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Director

I am giving the lowest score for Omnicell’s proactivity because we usually don't know when there are...

Jul 2021
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Analyst/Coordinator

Our experience with the Omnicell XT Automated Dispensing Cabinets has been very positive. In the...

Jul 2021
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Analyst/Coordinator

Omnicell charges us for everything, and the Omnicell XT Automated Dispensing Cabinets are so expensive....

Jul 2021
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Analyst/Coordinator

When Omnicell sends somebody on-site, we can usually integrate the units into our system. The...

Jul 2021
||
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Analyst/Coordinator

The Omnicell XT Automated Dispensing Cabinets are pretty self-explanatory and easy to use.

Jul 2021
||
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Analyst/Coordinator

Omnicell is not proactive about anything. If they see an issue at another hospital, they don't get...

Jul 2021
||
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Analyst/Coordinator

There was a big gap between what Omnicell sold us and what was delivered. When they promoted the...

Jul 2021
||
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Analyst/Coordinator

The support from Omnicell is hit or miss. Sometimes, get somebody who is really good. Other times,...

Jul 2021
||
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Analyst/Coordinator

Omnicell's customer portal, myOmnicell, is not user friendly. We have a hard time finding what we...

Jul 2021
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Analyst/Coordinator

We couldn't fit larger items into the bins that we had been able to fit things into, and Omnicell...

Jul 2021
||
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Analyst/Coordinator

There is an enhancement in the upgrade to the Omnicell XT Automated Dispensing Cabinets that is...

Jul 2021
||
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Analyst/Coordinator

I would like to see a greater repository of issues from Omnicell. If another hospital is having the...

Jul 2021
||
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Analyst/Coordinator

Omnicell does well with the resources they have, but they need to focus more on keeping people....

Jul 2021
||
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VP/Other Executive

The Omnicell XT Automated Dispensing Cabinets are of great quality, and they are meeting our needs....

Jul 2021
||
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VP/Other Executive

When Omnicell originally showed us the Omnicell XT Automated Dispensing Cabinets, they said they...

Jul 2021
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VP/Other Executive

We are having a lot of challenges with our other Omnicell equipment, and the Omnicell XT Automated...

Jul 2021
||
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VP/Other Executive

I really wish Omnicell would be more honest. I have a long list of challenges I would like Omnicell...

Jul 2021
||
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VP/Other Executive

We have been assigned a customer success specialist, but they haven't delivered or changed our...

Jul 2021
||
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Director

We have had questions about Omnicell's contracting for some of the products we bought from them, and...

Jul 2021
||
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Director

I didn't feel nickel-and-dimed by Omnicell, but they are starting to nickel-and-dime a bit more.

Jul 2021
||
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Director

Omnicell increased the capacity of the cabinets without increasing the footprint, so we can get more...

Jul 2021
||
(0)
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Director

The Omnicell unit's integration with our EMR and with the nursing workflows is great.

Jul 2021
||
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Manager

Omnicell's cabinet fits the entire space. One of their competitors would sell us a multidrawer unit,...

Jul 2021
||
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Manager

I like that the Omnicell XT Automated Dispensing Cabinets make the dose dispense process pretty much...

Jul 2021
||
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Director

I don't feel like our vendor contact has a very good understanding of how the machines actually...

Jul 2021
||
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Director

One of the reasons that we chose the Omnicell XT Automated Dispensing Cabinets over other products...

Jul 2021
||
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Analyst/Coordinator

We had massive problems during our go-live, and we are still dealing with them today. There are...

Jul 2021
||
(0)
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Analyst/Coordinator

A hardware problem that we have is the magnets in the door. Our magnets are removable, so there are...

Jul 2021
||
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Analyst/Coordinator

We have tech support people that will come when I place a ticket, but I have never had people just...

Jul 2021
||
(0)
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Analyst/Coordinator

Overall, my implementation was not horrible. The person that led it was pretty great, but the...

Jul 2021
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Analyst/Coordinator

I used to be optimistic, but Omnicell slowly but surely keeps proving me wrong. There are so many...

Jul 2021
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Director

In the analytics tool, there is a scoring system that users get depending on their wasted time, how...

Jul 2021
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Manager

In terms of Omnicell keeping their promises, we aren't that far into our use of the product, but...

Jul 2021
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Manager

Omnicell's system is pretty reliable, and the basic functions are pretty intuitive. For the more...

Jul 2021
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Manager

On the implementation side, they are very supportive and very available. We have had a few training...

Jul 2021
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Director

The product's integration is okay. The tool for controlled substance management was acquired from a...

Jul 2021
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Director

While our vendor contact is nice, I wish they had more clinical background experiences. Our contact...

Jul 2021
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Manager

We upgraded to Omnicell's cabinets from a much older product, so the overall jump in technology was...

Jun 2021
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Manager

There are a few things that are minor issues on the back end. Our old system that was 30 years old...

Jun 2021
||
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Director

Our cabinets haven't been upgraded. As a smaller facility, we don't get a lot of attention from our...

Jun 2021
||
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Director

Recently, somebody called me and asked me about the cabinets, and I told them that the cabinets do...

Jun 2021
||
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Director

With the end-user ability, patient specific directions are hard to do. Omnicell is huge for us, but...

May 2021
||
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Director

The one problem with the cabinets is that there is a little bit of a difference with the experience...

May 2021
||
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Director

We will be taking an upgrade, and we are looking forward to some of the enhancements in regards to...

May 2021
||
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Director

Omnicell has been fabulous. They make sure that our service is good, and they keep the cabinets...

May 2021
||
(0)
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Director

The level of integration between the product and our EMR is exemplary. The level of integration is...

May 2021
||
(0)
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Director

Omnicell is really trying to take a proactive approach to monitoring hardware and failure points. In...

May 2021
||
(0)
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Director

We have a service agreement with Omnicell. With Omnicell’s service, the time to respond is not quite...

May 2021
||
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Director

We do the routine training for new staff ourselves, but Omnicell will routinely send out notes and...

May 2021
||
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Manager

A challenge is the downtime with the Omnicell XT Automated Dispensing Cabinets. We would like to see...

May 2021
||
(0)
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Manager

The implementations have gone well, and we have exceeded our expectations for the time frames. We...

May 2021
||
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Manager

When we have to switch out a cabinet, the downtime is very minimal. We have refined the process so...

May 2021
||
(0)
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Manager

From our first implementation to our second, we made a bunch of changes. We refined the process...

May 2021
||
(0)
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Manager

There weren't any visual changes between the first three generations of the cabinets. I wasn't ever...

May 2021
||
(0)
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Manager

The connection to other programs has been great. It is hard to give a fair assessment to OmniCenter...

May 2021
||
(0)
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Analyst/Coordinator

Omnicell is very careful not to promise something they can’t deliver on. They avoid charging us for...

May 2021
||
(0)
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Analyst/Coordinator

Omnicell's product is fairly easy to use from a nursing and pharmacy perspective. It keeps the...

May 2021
||
(0)
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Analyst/Coordinator

Omnicell's product works fairly well with our EMR and with the messaging going back and forth. If...

May 2021
||
(0)
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Analyst/Coordinator

Omnicell could improve their support. The technicians who actually come to the hospital to fix the...

May 2021
||
(0)
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Analyst/Coordinator

In general, I am pretty happy with Omnicell. I have a good working relationship with most of the...

May 2021
||
(0)
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