Omnicell XT Automated Dispensing Cabinets
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Technology
The robot doesn't handle the little envelopes that we package into the product very well. Omnicell...
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Functionality and Upgrades
The cabinets are good, and we love them. I would love to see some of the enhancements that the...
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Functionality and Upgrades
The product is user friendly as far as the system, the cabinets, and the things on the surface go....
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Functionality and Upgrades
The controlled substance manager tool could be improved. Because of the way that some of the icons...
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Service and Support
Omnicell has been working on and improving their customer service. It used to take a while for...
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Future Outlook
Omnicell has been pushing improvements with every upgrade. I am not sure what exactly is coming with...
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Implementation and Training
Everything is pretty straightforward in terms of the product’s usability. People also have access to...
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Service and Support
Anytime that I have had questions about the product, the vendor has been quick to get back to me....
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Technology
Some of our cabinets are outdated, but those cabinets would be very expensive to replace.
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Other Observations & Comments
For anyone who has used automated dispensing cabinets, the XT version is an upgrade from the prior...
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Functionality and Upgrades
The cabinets need more functionality and a better ability to add products and move products around....
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Technology
The cabinets are probably the best in class compared to the competitors' products. The cabinets are...
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Implementation and Training
The product is used more frequently, so Omnicell has more information in training for the cabinets,...
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Service and Support
Overall, my experience with Omnicell has been positive. That has mostly been due to our customer...
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Service and Support
It is hard to place tickets and get responses to tickets. If we have tickets out there, we need to...
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Functionality and Upgrades
What we need to do when we are at the cabinet is very clear, and it takes minimal training to use...
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Technology
For about five years, I haven't seen an upgrade for the automated dispensing cabinets that has made...
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Interfacing and Integration
Omnicell draws a line for interoperability. They are very happy to integrate with other systems on...
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Relationship
Whether or not I would recommend the product to a peer depends on some things. I would recommend the...
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Implementation and Training
Except for one thing that happened at another location, Omnicell has done pretty good...
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Technology
We found some problems with the upgrades, so the vendor sent in the boost people. The printers are...
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Relationship
I would not buy the product again. We are going live with another product in the near future. It...
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Service and Support
Omnicell does not reach out or provide preventative maintenance. We had an issue, and they said we...
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Service and Support
Omnicell doesn’t solve our problems. We used to be able to go up the ladder to get problems solved,...
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ROI / Cost (care and feeding)
Omnicell’s products are very overpriced, and they nickel-and-dime us constantly. They do not cover...
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ROI / Cost (care and feeding)
If we want a custom report built for the Omnicell cabinets, it is going to cost us thousands, and...
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Implementation and Training
There is nothing about Omnicell that would lead me to say we would leave them. The implementation of...
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Service and Support
We have some issues as far as product support goes when things related to the server fail. We are...
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Other Observations & Comments
There is a specific service plan, and as long as a customer has that plan set up from the start,...
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Functionality and Upgrades
The Omnicell XT Automated Dispensing Cabinets has a larger capacity for inventory compared to the...
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Technology
The biggest drawback of the XT cabinets is the emergency override process. We have to use a flathead...
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Future Outlook
Omnicell is moving more toward a web-based product and resolving any discrepancies, and I think that...
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ROI / Cost (care and feeding)
Omnicell does charge us. We had to pay separately for the closed-loop product, and we didn't feel...
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Technology
Physically, the glass shelves are difficult to reconfigure. It was easier to take the shelves out...
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Functionality and Upgrades
I think the Omnicell XT Automated Dispensing Cabinets are going to be a great product, but Omnicell...
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Functionality and Upgrades
The product is really good at reporting. We can monitor just about anything we can think of. The...
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Lessons Learned
On the anesthesia cabinets, I would love to daisy-chain the printer’s power to the rest of the...
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Functionality and Upgrades
Our experience with Omnicell's product has been a bit of a mixed bag. There are some aspects of the...
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Functionality and Upgrades
The product could be better in OmniCenter, which is the software used to configure and manage our...
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Technology
We have a big pain point with the cabinets that have controlled substance dispensers. The cabinets...
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Relationship
We have had a few issues, and some areas have been lacking compared to what Omnicell had initially...
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Implementation and Training
The training team didn’t allow for enough hands-on time in their training sessions, and the trainers...
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Functionality and Upgrades
A large pain point of mine is the difficulty in managing the settings of the application. The...
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Interfacing and Integration
The physical cabinets are quite good quality. They function well outside of some issues with the...
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Technology
We have had one particular issue with the hardware failing on some devices, and so far, we have had...
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Service and Support
We open tickets sometimes, and Omnicell’s support team doesn’t respond to the tickets within the...
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Functionality and Upgrades
There are a couple of very nuanced issues with the product. We identified an issue with some of the...
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Functionality and Upgrades
My overall impression is that the day-to-day use of the product is good quality. No technology is...
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Service and Support
I am a huge fan of Omnicell; I have had nothing but good experiences with them. The implementation...
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Implementation and Training
The rollout went fairly well. When it comes to comparing dispensing cabinets, they all provide...
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Functionality and Upgrades
The reports could probably use a little better enhancement to them in comparison to the reports that...
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Other Observations & Comments
The vendor has a preventative maintenance piece, and they talk about being able to monitor how many...
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Implementation and Training
Our experience with the XT team was really good. They met the needs that we had, we met the...
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Functionality and Upgrades
Some of the issues that we have around ease of use are not so much because of Omnicell but more so...
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Relationship
Omnicell is going through some growing pains right now, but they still keep their promises. The...
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Service and Support
I am dissatisfied because proactive service doesn't exist with Omnicell.
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Technology
The Omnicell XT Automated Dispensing Cabinets have high reliability. We don't get a lot of hardware...
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ROI / Cost (care and feeding)
There are premium features that we must pay extra for if we want to get some of Omnicell's analytics...
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Functionality and Upgrades
The Omnicell XT Automated Dispensing Cabinets are the best in class, and Omnicell is very...
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Implementation and Training
Omnicell has a very comprehensive training program, but the program is expensive.
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Implementation and Training
We were extremely dissatisfied with the implementation of the Omnicell XT Automated Dispensing...
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Implementation and Training
Some of the products are so new that even the trainers don't really know what they are teaching us...
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Sales and Contracting
Omnicell's salespeople sometimes say things they shouldn't that they can't back up. When we bring...
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Other Observations & Comments
I am hoping that there might be some changes in Omnicell's system as we implement more things and...
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Service and Support
We have really good support people from Omnicell. I may not be happy with what they are doing, but...
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ROI / Cost (care and feeding)
Omnicell's cabinets cut down our turnaround time for getting medication to patients because we are...
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Functionality and Upgrades
I have had a couple of challenges with formatting. When I run reports and try to source things, the...
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Service and Support
The vendor’s service department is good. The service team is good about coming out and fixing...
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Other Observations & Comments
Originally, the transition from our previous vendor to Omnicell was awkward because the way the...
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Technology
The cabinets' hardware is good. The cabinets function pretty well. We don't have very many problems....
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Interfacing and Integration
We have pretty substantial interoperability with our EMR and the Omnicell XT Automated Dispensing...
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Relationship
We have worked really hard with Omnicell. They have partnered with us well. They have some proactive...
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Functionality and Upgrades
My hesitation to purchase Omnicell's product again has to do with a lot of the vendor's reporting....
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Other Observations & Comments
I pay a lot for support, but sometimes I can't get it. Omnicell doesn't have somebody in our...
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Technology
There are a lot of available options for automated dispensing cabinets. There are pluses and minuses...
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Functionality and Upgrades
In terms of software, I would like more robust reporting and more complete and customized guides for...
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Relationship
The service has been positive overall. I don't get much vendor communication from Omnicell, but the...
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Technology
The product needs to be more durable so that we don't have lids breaking. It would be nice if the...
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Functionality and Upgrades
The product is very user friendly. The frontline staff has very few questions or issues with the product....
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Functionality and Upgrades
Omnicell's reports could be more specific. The reports are hard to read. They have a lot of numbers,...
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Service and Support
Omnicell has an 1-800 call number, but that isn't great.
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Functionality and Upgrades
I like the Omnicell XT Automated Dispensing Cabinets' integration with our EMR, and I like the...
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Implementation and Training
Omnicell has good training videos and other resources.
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Functionality and Upgrades
The only drawback that I have with Omnicell's cabinets is the open matrix drawers. It is sometimes...
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Other Observations & Comments
We have always had issues with the physical durability of the product. The use of high-quality...
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ROI / Cost (care and feeding)
Omnicell charges for random things. Any time we need to make changes to the actual configurations,...
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Implementation and Training
The end users need a lot of training to learn how to use Omnicell's cabinets. During the...
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Functionality and Upgrades
I like the ability to store a lot of items in the cabinets. The biggest pros of the system are the...
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Service and Support
Omnicell gives us proactive alerts for drawers that are highly used, so they proactively replace...
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Service and Support
Omnicell’s main issue with support is that they don’t have people readily available when we first...
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Interfacing and Integration
The integration could be improved. Omnicell could add more layers to it. That integration is the...
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Functionality and Upgrades
With Omnicell's system, we have to dig into the weeds of reporting, and the system is a little hard...
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Service and Support
When we sometimes call Omnicell’s support people, we don’t get a call back as to when the support...
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Interfacing and Integration
Omnicell's system needs to interact better with our EMR. There are some things that are still...
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ROI / Cost (care and feeding)
Omnicell’s actual cabinets are made very well. We haven’t had a lot of drawer failures. The...
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ROI / Cost (care and feeding)
Omnicell charges for every little thing, but the product is so worth it.
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Relationship
The solution makes our lives easier, and it is reliable. The vendor seems to listen to us, and they...
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Functionality and Upgrades
I find the system easy to use, but everyone has a different learning curve. I love the system.
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Service and Support
The vendor's support team is really good about answering all of our questions and fixing things....
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Relationship
The support from Omnicell was almost nonexistent in terms of how much the vendor could offer. The...
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Service and Support
Omnicell’s support people have very bad hours, and we can’t always get in touch with them when we...
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Relationship
Omnicell has promised several times to have a certain project done in a certain amount of time and...
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Functionality and Upgrades
An average nurse that hasn’t grown up with technology could have a difficult time using the Omnicell...
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Functionality and Upgrades
The new cabinets have pretty good fingerprint scanners, but a lot of nurses forget their passwords....
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Service and Support
I would like Omnicell to send out more newsletters about things that we could possibly do with our...
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Functionality and Upgrades
There was an issue where the wrong drug was pulled from the cabinet due to the cabinet search system...
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Functionality and Upgrades
By using Omnicell's system, we have seen a tangible improvement in patient times and better patient...
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ROI / Cost (care and feeding)
Omnicell charges for every single thing, and they keep trying to bill us for mistakes that they make....
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Implementation and Training
Omnicell’s training did not include any kind of one-on-one time with our techs. It was almost as if...
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Relationship
We had a slight frustration with some false marketing that Omnicell put out regarding their...
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Interfacing and Integration
Omnicell doesn’t have a good bidirectional interface with our EMR. We have to pay for that...
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Functionality and Upgrades
Omnicell’s product is not as user friendly as its alternative. I don't like the reports. The reports...
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Functionality and Upgrades
Omnicell's system just doesn't fit normal workflows. I don't know who designed it. There are some...
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Technology
We have had issues with having to replace a lot of our new machines and hardware, even though the...
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Relationship
Omnicell's support lags. Optimizing the solution isn't easy. Omnicell does a good job of selling us...
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Other Observations & Comments
We provide input on where functionality opportunities exist, where gaps are, and what expectations...
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Win/Loss - Why they were selected (by current clients)
We had really no choice but to move forward with the XT cabinets. The reason was that we had to get...
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Service and Support
Omnicell has a lot of people that have the title of executive, and that makes me think that they are...
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Functionality and Upgrades
Overall, Omnicell’s cabinets are pretty solid.
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Service and Support
We would like a quicker turnaround on technical support. If we open a ticket, it takes a few days...
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Functionality and Upgrades
Flexibility with drawer configuration is lacking and differs from what the vendor promoted.
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Technology
We got a bunch of newer cabinets than what we had, and the newer cabinets have been way less faulty....
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Functionality and Upgrades
I rate the ease of use low because the end users have to be taken into account, and a lot of times,...
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Service and Support
The people who work for Omnicell have their feet on the ground, and they have always been...
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Sales and Contracting
We are always entertaining new contracts, but since we got this system, it has been part of our...
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Functionality and Upgrades
I have nothing but problems with the first generation of the system. The report writer looks like it...
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Relationship
The vendor taught us about the system, but when we got into it, it didn't work as promised. We are...
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Lessons Learned
I would like to see much better and higher-quality reporting options in the system, and I would like...
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Implementation and Training
Omnicell is very transparent and helpful in their training. We can get as high up in the vendor's...
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Future Outlook
Omnicell is working on new technology. They have a lot of things coming in the future. They know...
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Functionality and Upgrades
The product is lacking a few pieces. We have some challenges with the software on a system level...
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Functionality and Upgrades
There are controlled substances being dispensed in the cabinets that utilize a lot of space within...
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Relationship
Omnicell isn't as responsive or knowledgeable as Aesynt was. The vendor has both Aesynt and Omnicell...
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Service and Support
We have been very pleased with the product. We haven’t had much trouble. We are still having our old...
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Functionality and Upgrades
With another vendor’s product, we could arrange different sizes and drawers, but we are a bit...
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Functionality and Upgrades
We like the reporting that we can generate from the cabinets. The cabinets are very reliable and...
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Functionality and Upgrades
The product is very flexible, and I can do a lot of customization. I can work with our pharmacy...
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Functionality and Upgrades
The reporting is very hard to follow, especially for somebody who is new to it. We have to have the...
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Relationship
Some of the representatives from the vendor used to check in with us on a regular basis, but they...
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Service and Support
The myOmnicell website and lounge site are very hard to use. We get locked out constantly, and the...
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ROI / Cost (care and feeding)
Omnicell does a lot of nickel-and-diming, and that gets tiring. They say that a solution can do a...
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Service and Support
I have appreciated Omnicell’s support during the pandemic. Omnicell has been very helpful.
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Functionality and Upgrades
The Omnicell XT Automated Dispensing Cabinets are our bread and butter. I like the medication...
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Technology
Omnicell has some of their database maintenance on a cloud-based portal. I would like to see all...
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Functionality and Upgrades
Omnicell is a very good company and is very cutting edge in a lot of ways. We use a lot of Omnicell...
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ROI / Cost (care and feeding)
The Omnicell XT Automated Dispensing Cabinets are not cheap. We write some pretty big checks to...
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Implementation and Training
Omnicell has a lot of web-based training that covers a lot of things, but sometimes it is difficult...
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Service and Support
The tech-support person that comes out to work with the machines is really good. I can contact that...
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Relationship
I can call my account person at Omnicell. I have a regular call with that person to talk over any...
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Functionality and Upgrades
There are a few things I would like to see. I would like to see a little more flexibility with the...
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Interfacing and Integration
The Omnicell XT Automated Dispensing Cabinets have a few interface quirks. To get a perfect score...
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Service and Support
Omnicell’s support depends on who we get on the phone. If we get the right person on the phone, the...
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Service and Support
Omnicell does what they are supposed to do. They are proactive in changing products out that are...
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Functionality and Upgrades
The system meets my needs, and I like the cabinets. We knew what we were buying. We know what the...
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Sales and Contracting
As we have been trying to get on the new Omnicell XT Automated Dispensing Cabinets, the whole...
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Implementation and Training
I installed our last couple of cabinets. I did not have an implementation team or anyone from the...
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Technology
The vendor has been slow at delivering new technology. End users have to look for information about...
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ROI / Cost (care and feeding)
We have had Omnicell cabinets for a while, so we have received our money's worth. The cabinets are...
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Future Outlook
We may have continued to be an Omnicell health system if the vendor had done a better job of...
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Functionality and Upgrades
The Omnicell XT Automated Dispensing Cabinets don't hold up as well as other cabinets do. That is a...
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Implementation and Training
We were very disappointed in the initial go-live because we spent a lot of time with the Omnicell XT...
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Implementation and Training
We had ongoing glitches that were a combination of OmniCenter's problems and the cabinets' problems....
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Functionality and Upgrades
Omnicell has implemented a new function where they get an automatic message when something is about...
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Functionality and Upgrades
I would not recommend the cabinets. I actually feel guilty every time another facility switches over...
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Functionality and Upgrades
The frustrating thing about the frequency of things malfunctioning and breaking with the Omnicell...
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Implementation and Training
The rollout went well. We always struggle a little with new technology and project managers for a...
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Relationship
Omnicell has assigned a couple of people to us and monitored our account, and that has really has...
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Functionality and Upgrades
Things with the product are going well. With the volume of use that we have, Omnicell is holding up....
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Future Outlook
For change management, we have built an Omnicell governance committee that a higher up in our...
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ROI / Cost (care and feeding)
The XT cabinets are working very well. My nurses love them because there is a light that guides them...
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Functionality and Upgrades
We have the ability to force a cycle with the XT cabinets. They give me the expiration dates of...
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ROI / Cost (care and feeding)
We have a maintenance agreement, and things are usually covered within that agreement. So we aren’t...
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Service and Support
Omnicell includes us as part of a proactive maintenance program. They have AI that searches in the...
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Other Observations & Comments
I have heard some internal rumblings about some structural changes within the vendor’s organization....
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Service and Support
We were happy with the support we got during our go-live.
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Relationship
We have only put in tickets for spare parts for the Omnicell XT Automated Dispensing Cabinets....
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Functionality and Upgrades
I haven't heard anybody say they don't like the product. The Omnicell XT Automated Dispensing...
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ROI / Cost (care and feeding)
Our Omnicell cabinets are definitely part of our long-term plans. Our nursing and pharmacy teams...
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Sales and Contracting
Omnicell could do a better job of packaging their service agreements. That is one piece I am not...
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Relationship
Omnicell is not terrible in this landscape, but they could probably be a little more proactive in...
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