Omnicell XT Automated Dispensing Cabinets Commentary
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Jackson Tate
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I believe we are on Windows 10, and I believe the vendor has the contract extended until 2030 or so....

Oct 2024
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Manager

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The vendor has a lot of new people who have never worked in a certain division, and they are the...

Oct 2024
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Manager

Value

The vendor tends to charge for everything. We have a service contract. If I need service or parts,...

Oct 2024
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Manager

Product

We can send a feature enhancement via email to the vendor. I go in and create a restock route for...

Oct 2024
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Manager

Loyalty, Product

If we are looking at an Omnicell cabinet, there is a touch screen with a keypad and a biometrics...

Oct 2024
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Manager

Operations

The vendor doesn't do any training, and the training we get is abysmal. A lot of times, they will...

Oct 2024
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Manager

Loyalty, Product

The outcome of the product is good because most of the meds are already in the cabinet for the...

Oct 2024
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Manager

Relationship

The vendor doesn’t do preventive maintenance. We also don't really have communication with the...

Oct 2024
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Manager

Loyalty, Product

I would buy Omnicell again, but they could improve. We have replaced hundreds of failing drawers....

Oct 2024
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Manager

Operations

As far as the implementation goes, I do all the installs here. That is called self-installing. We...

Oct 2024
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Analyst/Coordinator

Operations

When we had another product, training was more pharmacy driven where we trained the nurses. Now with...

Oct 2024
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Analyst/Coordinator

Product

The Omnicell Automated Dispensing Cabinets are easy to learn, but Omnicell has various reports that...

Oct 2024
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Analyst/Coordinator

Product

The Omnicell XT Automated Dispensing Cabinets and our EHR talk to each other, so it is very end-user...

Oct 2024
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Manager

Loyalty, Product

Omnicell's server gives us way more trouble than the cabinets do, and Omnicell has been less up...

Aug 2024
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Manager

Relationship

Omnicell’s customer support is pretty solid. I can usually escalate things that are extremely...

Aug 2024
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Manager

Operations

Omnicell’s initial training was a mixed bag, but the ongoing training has been better than the...

Aug 2024
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Manager

Product

The Omnicell XT Automated Dispensing Cabinets are relatively intuitive. The server side is less so,...

Aug 2024
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Director

Operations

When this solution has upgrades and stuff, it just seems like it is not as reliable as it should be....

Aug 2024
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Director

Culture, Product

I can't say that I have had any issues with the product working as promoted. I'm happy that I have...

Aug 2024
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Director

Operations

It is difficult to get to the many layers of this solution, even for some of the vendor's...

Aug 2024
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Director

Relationship

I don't think Omnicell has very good executive involvement. I can speak to a technician, but they...

Aug 2024
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Director

Relationship

Omnicell is not very quick to respond to questions about functionality. If we need to have something...

Aug 2024
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Director

Product

Some of our current goals for this solution include regulatory things that need better safeguards....

Aug 2024
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Analyst/Coordinator

Relationship

Omnicell is unwilling to integrate with our EHR. They don't listen to their customers. Things always...

Aug 2024
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Analyst/Coordinator

Relationship

Our customer success manager is very good at what they do. They are fantastic. Our customer success...

Aug 2024
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Analyst/Coordinator

Relationship, Product

The Omnicell XT Automated Dispensing Cabinets are getting older, but they are not super old. We have...

Aug 2024
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Analyst/Coordinator

Operations

I don't know that we need training with the Omnicell XT Automated Dispensing Cabinets. But if...

Aug 2024
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Analyst/Coordinator

Value

Our view of Omnicell has gone down recently. They moved to subscription services for everything. If...

Aug 2024
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Analyst/Coordinator

Relationship

Omnicell always offers all these things that they don’t actually follow through with. We had an...

Jul 2024
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Analyst/Coordinator

Relationship

The Omnicell XT Automated Dispensing Cabinets break down a good amount. We don’t have an Omnicell...

Jul 2024
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Analyst/Coordinator

Relationship, Operations

During our go-live, we had pretty good carte blanche access to Omnicell. It wasn’t good because they...

Jul 2024
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Analyst/Coordinator

Operations

Overall, everything went pretty smoothly with Omnicell during a recent implementation, just not as...

Jul 2024
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Analyst/Coordinator

Product

It would be really nice if there were a module in the cabinet that would dispense a binary connector...

Jul 2024
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Analyst/Coordinator

Loyalty, Product

There are some things that just aren't possible to do with the Omnicell XT Automated Dispensing...

Jul 2024
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Analyst/Coordinator

Relationship

The challenge with the support from Omnicell is that there are two different realms. In one case,...

Jul 2024
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Analyst/Coordinator

Relationship

There are some tickets that we sent in with problems that we haven't seen the resolutions for....

Jul 2024
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Analyst/Coordinator

Operations

Honestly, a lot of the training from Omnicell seems to be self-guided, so I don't feel like I have a...

Jul 2024
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Analyst/Coordinator

Loyalty

I find the Omnicell XT Automated Dispensing Cabinets very cumbersome to use compared to our previous...

Jul 2024
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Analyst/Coordinator

Relationship

When we reach out to Omnicell for support, they are pretty good about responding to problems with...

Jul 2024
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Analyst/Coordinator

Relationship, Product

If there is an interface issue between our EHR and Omnicell, it is incredibly difficult to get that...

Jul 2024
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Analyst/Coordinator

Loyalty

The reason we switched to Omnicell was for their controlled substance dispenser and the ability it...

Jul 2024
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Analyst/Coordinator

Relationship

I don't hate the product. We still use it. But when issues come up, it is hard to work with anybody...

Jul 2024
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Analyst/Coordinator

Product

Reporting is a major issue with Omnicell. It is very difficult to extract the report we want or the...

Jul 2024
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Analyst/Coordinator

Relationship, Product

Omnicell could turn their service model around by working on the functionality of the hardware...

Jul 2024
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Analyst/Coordinator

Culture, Value

Some of our issues with Omnicell are more about meeting expectations. Actions speak louder than...

Jul 2024
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Analyst/Coordinator

Operations

Omnicell hasn’t offered us anything since the initial training. They don't send anything out to let...

Jul 2024
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Analyst/Coordinator

Product

We have had issues with controlled substance dispensing with the Omnicell XT Automated Dispensing...

Jul 2024
||
(0)
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Manager

Product

As far as nursing users of the Omnicell XT Automated Dispensing Cabinets, the use of...

Jul 2024
||
(0)
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Manager

Relationship

Omnicell support’s ticket process is not the most efficient. They have internal disconnects between...

Jul 2024
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Manager

Operations

We needed more in-person training for the Omnicell XT Automated Dispensing Cabinets. Omnicell has a...

Jul 2024
||
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Manager

Loyalty

We have more software pieces to implement in the Omnicell XT Automated Dispensing Cabinets. We are...

Jul 2024
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Manager

Operations, Product

I would tell others looking at Omnicell that, at least in our experience, it isn't how Omnicell can...

Jul 2024
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Manager

Operations

The implementation process for the Omnicell XT Automated Dispensing Cabinets has been very...

Jul 2024
||
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Manager

Relationship, Product

Omnicell made a lot of promises. They told us that their cabinets were very sturdy, made of metal,...

Jul 2024
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Director

Value

Omnicell doesn't avoid charging for every little thing. Their label paper is thought of very highly....

Jul 2024
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Director

Product

The reporting platform that the Omnicell XT Automated Dispensing Cabinets use is not perfect yet,...

Jul 2024
||
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Director

Relationship

There is some trouble with Omnicell being proactive, and part of that is because they don't have a...

Jul 2024
||
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Director

Relationship, Operations

Omnicell has had a lot of turnover, so when we implemented the Omnicell XT Automated Dispensing...

Jul 2024
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Director

Product

There are a lot of cool features that the Omnicell XT Automated Dispensing Cabinets have that are...

Jul 2024
||
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Director

Operations

We implemented a paired chain of command for our Omnicell implementation where if we escalated or...

Jul 2024
||
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Director

Product

There are safety features in the Omnicell XT Automated Dispensing Cabinets that are meant to slow...

Jul 2024
||
(0)
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Director

Relationship

Omnicell has some of the right people on their strategic teams. There is one individual who...

Jul 2024
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(0)
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Director

Loyalty

I'm a bit more hopeful about my forecasted overall satisfaction with Omnicell because I will be able...

Jun 2024
||
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Director

Relationship

With Omnicell, we put in a ticket, and someone will pick it up. We regularly have a meeting with the...

Jun 2024
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Director

Loyalty, Relationship

Omnicell could be responsive and, at the end of the day, say it is what it is. Omnicell has a lot of...

Jun 2024
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Director

Value

I understand Omnicell will have to charge us when we are buying parts and stuff like that. We have a...

Jun 2024
||
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Director

Value

My main issue with the front of the system's functionality is the vendor hasn't really changed...

Jun 2024
||
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Director

Value

The Omnicell XT Automated Dispensing Cabinets cost a substantial amount of money; there are no...

Jun 2024
||
(0)
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Director

Culture, Value

I don't have access to a certain function right now because Omnicell out of nowhere decided they...

Jun 2024
||
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Director

Operations

In terms of training, Omnicell puts videos on their website that we have to log in to, and they say...

Jun 2024
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(0)
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Director

Relationship, Value

The main issue we have had with Omnicell is horrible customer service. When we brought in Omnicell’s...

Jun 2024
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Manager

Loyalty, Operations

I had some previous experience with the Omnicell cabinets, so they weren't foreign to me, but I...

Jun 2024
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Manager

Loyalty

We had an organizational change to Omnicell. We were well on the way to implementing another...

Jun 2024
||
(0)
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Manager

Operations

Training, at least on the pharmacy end, was almost nonexistent. The cabinets that Omnicell was...

Jun 2024
||
(0)
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Director

Relationship

Service is one thing that we have been trying to work with Omnicell on. The response to and closure...

Jun 2024
||
(0)
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Director

Loyalty, Value

With our last cabinet, the vendor’s model was to force us to upgrade to the next model. Omnicell...

May 2024
||
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Director

Relationship

We have a support agreement with Omnicell where we have support services available to address needs....

May 2024
||
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Analyst/Coordinator

Relationship

Omnicell has a pretty good support team, though sometimes it is hard to get in touch with support...

May 2024
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Analyst/Coordinator

Product

Overall, the Omnicell XT Automated Dispensing Cabinets have decent functionality, though we are...

May 2024
||
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Manager

Relationship

The Omnicell support that we received when we switched from our on-premises server to a different...

May 2024
||
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Manager

Relationship, Product

We have a cloud server with Omnicell, and that is not very nice because we have had an issue for a...

May 2024
||
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Manager

Operations

With the Omnicell XT Automated Dispensing Cabinets, we have to train ourselves. Omnicell has webinar...

May 2024
||
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Director

Culture, Value

We brought the Omnicell XT Automated Dispensing Cabinets on with the understanding that there would...

May 2024
||
(0)
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Director

Culture, Loyalty

The Omnicell XT Automated Dispensing Cabinets are part of our long-term plans, but I wish I had an...

May 2024
||
(0)
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Director

Relationship

Things with Omnicell are going very well. What is working well is that the service is fairly good....

May 2024
||
(0)
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Director

Product

What I would change with Omnicell is that their canned reporting is not the best. The reports are a...

May 2024
||
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Manager

Value

With Omnicell, whenever we have needed a custom report, some integration, or add-ons, we have had to...

May 2024
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(0)
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Manager

Operations

For the Omnicell XT Automated Dispensing Cabinets, Omnicell trains our pharmacy automation...

May 2024
||
(0)
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Manager

Culture, Relationship

I would like Omnicell to reach out about scheduled maintenance. That is probably the biggest thing I...

May 2024
||
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VP/Other Executive

Value

We haven’t had issues with the Omnicell XT Automated Dispensing Cabinets; everything is functioning...

May 2024
||
(0)
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Analyst/Coordinator

Product

Our only issues with Omnicell are just maintenance things, like drawers that break. But we don’t...

May 2024
||
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Director

Culture, Value

The vendor has been flexible with us on charges, so that has been good.

Apr 2024
||
(0)
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Director

Loyalty, Relationship

I’m optimistic that my overall satisfaction will get better in the next year with this product. I...

Apr 2024
||
(0)
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Director

Product

The Omnicell XT Automated Dispensing Cabinets are very user friendly. They have a lot of good...

Apr 2024
||
(0)
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Director

Product

Every once in a while, I do have issues. The one issue I do have with the Omnicell XT Automated...

Apr 2024
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Director

Product

The pockets are very long. One issue I have is when the pockets are not the individual pockets, they...

Apr 2024
||
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VP/Other Executive

Relationship, Product

There is a good process for implementing new Omnicell cabinets. There has been good vendor...

Apr 2024
||
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Manager

Culture, Relationship

With all companies, I try to tell them not to surprise me; they should tell me what is coming out in...

Apr 2024
||
(0)
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VP/Other Executive

Product

There is always some room for improvement with the Omnicell XT Automated Dispensing Cabinets meeting...

Apr 2024
||
(0)
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Manager

Product

The Omnicell XT Automated Dispensing Cabinets are really good. I'm overall very impressed with the...

Apr 2024
||
(0)
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Manager

Relationship

Our on-site Omnicell service person does a really good job. We have a lot of cabinets that deal with...

Apr 2024
||
(0)
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VP/Other Executive

Relationship

Omnicell listens to enhancement request ideas for the software or the programs. That is positive,...

Apr 2024
||
(0)
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VP/Other Executive

Culture, Value

Omnicell understands and has committed to developing additional pieces, but they try to bundle some...

Apr 2024
||
(0)
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VP/Other Executive

Value

With the Omnicell XT Automated Dispensing Cabinets, we are paying for the cabinet and for the...

Apr 2024
||
(0)
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Director

Relationship

Omnicell has been pretty good with their service, and they are usually available. But we would like...

Mar 2024
||
(0)
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Director

Relationship, Product

By the time we figure them out, the Omnicell XT Automated Dispensing Cabinets are pretty easy to...

Mar 2024
||
(0)
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Director

Value

It seems like a trend that vendors are charging now for every little thing. When we have looked to...

Mar 2024
||
(0)
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Analyst/Coordinator

Product, Value

Overall, the Omnicell XT Automated Dispensing Cabinets are pretty good. Having the ability to store...

Mar 2024
||
(0)
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Manager

Operations, Product

We just implemented new cabinets, and they function pretty well. The Omnicell XT Automated...

Feb 2024
||
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Manager

Product, Value

The Omnicell XT Automated Dispensing Cabinets allow us to get medications at the bedside for the...

Feb 2024
||
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Manager

Product, Value

We would benefit a lot from an updated patient-specific dose workflow in the Omnicell XT Automated...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

We have an application called OmniCenter Remote Access. Anytime there are any discrepancies, I get...

Feb 2024
||
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Director

Product

I like the Omnicell XT Automated Dispensing Cabinets, their functionality, and what they do. I like...

Feb 2024
||
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Director

Relationship

I don't love Omnicell’s support. They have a number that we can call, and they always create...

Feb 2024
||
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Director

Relationship, Product

If the Omnicell XT Automated Dispensing Cabinets break down physically or materially, Omnicell does...

Feb 2024
||
(0)
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Director

Operations

As far as the computer programming part of the Omnicell XT Automated Dispensing Cabinets goes,...

Feb 2024
||
(0)
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Manager

Loyalty, Product

We love the Omnicell product because of a lot of the functionality. The previous Omnicell product we...

Feb 2024
||
(0)
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Manager

Loyalty, Value

Omnicell came in and went to the cloud, and now we are all on one server. That is saving us lots of...

Feb 2024
||
(0)
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Manager

Operations

The vendor's people are very straightforward, and they get to things. We have our new stuff, and the...

Feb 2024
||
(0)
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Manager

Value

The product is able to function. We are not meeting a lot of our needs because we don't want to pay...

Feb 2024
||
(0)
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Manager

Product

The Omnicell XT Automated Dispensing Cabinets have been good and worked as expected. I don't have...

Feb 2024
||
(0)
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Manager

Product

The cabinets do pretty well, but some things are not so good. We have had a lot of hard drive issues...

Feb 2024
||
(0)
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Manager

Product

I don't know what else I want the cabinets to do. If Omnicell could get refrigerated locking lid...

Feb 2024
||
(0)
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Director

Operations

There is just not much ongoing training. I wouldn’t buy the product again. I'm not a big fan of it;...

Jan 2024
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Director

Culture, Relationship, Operations

If I were talking to a peer about Omnicell and the pros and cons, I would tell them they have to go...

Jan 2024
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Director

Loyalty, Relationship

Omnicell has some people who are working really hard to hear and listen. They weren't getting out...

Jan 2024
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Director

Product

I prefer Omnicell over one of their competitors in particular because I find Omnicell's reports to...

Jan 2024
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Director

Product

The product is a drug cabinet that functions and has traceability. I can do reports, and the system...

Jan 2024
||
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Director

Product

The Omnicell XT Automated Dispensing Cabinets require either software or equipment upgrades, and I...

Jan 2024
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Director

Culture, Value

When we bought the stuff for Omnicell's product, we had to pay for every little thing. Now, we just...

Jan 2024
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Manager

Product

I would tell others looking into Omnicell to compare the vendor's reports with other vendors’...

Jan 2024
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Manager

Value

Omnicell has a charge for everything. If we want to do anything, it seems like there is always...

Jan 2024
||
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Manager

Relationship, Value

Our cabinets are a few years old, so they are still working fine. We have had a couple of drawers...

Jan 2024
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Director

Operations, Product

The cabinets are easy to use. We didn't even have to do much training.

Dec 2023
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Director

Relationship

We struggle with Omnicell’s service. Omnicell answers the phone anytime we call, but they just log...

Dec 2023
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Director

Culture, Value

The vendor wants to make us pay for new technology to get the data we need. The vendor can sell...

Dec 2023
||
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Director

Loyalty

For controlled substances, we have full reconciliation interoperability with our EHR. We have an...

Dec 2023
||
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Manager

Product

I would definitely buy the product again just because there is so much customizability in it. I like...

Dec 2023
||
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Manager

Relationship

Omnicell does make promises. They try to adhere to those promises as best as they can. They are not...

Dec 2023
||
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Manager

Culture, Value

Whether Omnicell charges us depends on what something is. Sometimes they will say that something...

Dec 2023
||
(0)
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Manager

Operations

The cabinets are idiot proof. Even my most incompetent technicians who are not electronics or tech...

Dec 2023
||
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Manager

Product

There is more space in the Omnicell XT Automated Dispensing Cabinets than in our old cabinets. I...

Dec 2023
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Manager

Product

We are utilizing single points in patient-specific bins. That has been a rough transition in part...

Dec 2023
||
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Manager

Operations

For the most part, Omnicell’s implementation team is knowledgeable. We were able to complete the...

Dec 2023
||
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Manager

Product

This issue is very minor, but the keyboard on the cabinet is at a very strange angle. It is...

Dec 2023
||
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Manager

Product

Some server upgrades and splits are happening, and those will improve the workflow and speed.

Nov 2023
||
(0)
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Manager

Product

The newer Omnicell XT Automated Dispensing cabinets are very fragile. We are a tough crowd at the...

Nov 2023
||
(0)
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Manager

Relationship

The hardest thing for me with Omnicell is the customer service experience with the follow-up. If I...

Nov 2023
||
(0)
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Manager

Operations

As far as the implementation is concerned, Omnicell doesn’t have properly trained staff, but the...

Oct 2023
||
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Manager

Product, Value

Almost every day, one or two drawers fail in the Omnicell XT Automated Dispensing Cabinets across...

Oct 2023
||
(0)
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Manager

Product

There are medications that look or sound similar, and there are controlled substances in inventory...

Oct 2023
||
(0)
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Manager

Relationship

Omnicell has a lot of new employees who are not fully functionally trained in all aspects, yet they...

Oct 2023
||
(0)
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Manager

Product, Value

The measurable outcomes are tremendous with the Omnicell XT Automated Dispensing Cabinets because a...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

The Omnicell XT Automated Dispensing Cabinets are very user friendly and easy to use. If someone can...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

We are satisfied with the support from Omnicell, but it could always be better. Whenever we are...

Oct 2023
||
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Analyst/Coordinator

Relationship, Product

Omnicell recently implemented a system called OLiViA for support. It is an automated system that we...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

Something that Omnicell could do to improve is implement some of the end-user enhancements that...

Oct 2023
||
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