Omnicell XT Automated Dispensing Cabinets Commentary
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Jackson Tate
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User Commentary

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Manager

Product

Some server upgrades and splits are happening, and those will improve the workflow and speed.

Nov 2023
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Manager

Product

The newer Omnicell XT Automated Dispensing cabinets are very fragile. We are a tough crowd at the...

Nov 2023
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Manager

Relationship

The hardest thing for me with Omnicell is the customer service experience with the follow-up. If I...

Nov 2023
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Manager

Operations

As far as the implementation is concerned, Omnicell doesn’t have properly trained staff, but the...

Oct 2023
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Manager

Product, Value

Almost every day, one or two drawers fail in the Omnicell XT Automated Dispensing Cabinets across...

Oct 2023
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Manager

Product

There are medications that look or sound similar, and there are controlled substances in inventory...

Oct 2023
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Manager

Relationship

Omnicell has a lot of new employees who are not fully functionally trained in all aspects, yet they...

Oct 2023
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Manager

Product, Value

The measurable outcomes are tremendous with the Omnicell XT Automated Dispensing Cabinets because a...

Oct 2023
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Analyst/Coordinator

Product

The Omnicell XT Automated Dispensing Cabinets are very user friendly and easy to use. If someone can...

Oct 2023
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Analyst/Coordinator

Relationship

We are satisfied with the support from Omnicell, but it could always be better. Whenever we are...

Oct 2023
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Analyst/Coordinator

Relationship, Product

Omnicell recently implemented a system called OLiViA for support. It is an automated system that we...

Oct 2023
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Analyst/Coordinator

Product

Something that Omnicell could do to improve is implement some of the end-user enhancements that...

Oct 2023
||
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Director

Relationship, Operations

Omnicell isn’t keeping all their promises in terms of support. There was little assistance with the...

Sep 2023
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Director

Value

Omnicell does charge for every little thing. Omnicell works with AcuDose, and there were certain...

Sep 2023
||
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Director

Product

Omnicell's cabinets seem to break a lot. We have only had the cabinets for a couple of years, and we...

Sep 2023
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Director

Relationship

I don't think there is anything seemingly proactive about Omnicell. If the cabinet breaks, we have...

Sep 2023
||
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Director

Relationship

The Omnicell techs that I work with who come in and replace the broken drawers are really good.

Sep 2023
||
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Director

Product, Value

In terms of keeping up with regulations and tangible outcomes, I have been pleased lately with the...

Sep 2023
||
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Director

Operations

The Omnicell cabinets work as promoted, but learning how to work them appropriately is hard. If the...

Sep 2023
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Manager

Product

We have had no issues. We did upgrade all of our cabinets to the newer version of the product, and...

Sep 2023
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Manager

Product

We still have a lot of problems with the printers. We are printing bar codes, and the printers seem...

Sep 2023
||
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Manager

Product

Operationally, the majority of our medications are available in the unit for nursing, respiratory,...

Sep 2023
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Manager

Relationship

I would buy the Omnicell XT Automated Dispensing Cabinets again. The reality is that BD and Omnicell...

Sep 2023
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Manager

Culture, Value

If I look at our contract with Omnicell, I can see the context for each thing the vendor billed us...

Sep 2023
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Manager

Product

The things that we struggle with in the Omnicell XT Automated Dispensing Cabinets are mostly around...

Sep 2023
||
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Manager

Product

With our old system, we had technicians who loaded and unloaded inventory. With the Omnicell XT...

Sep 2023
||
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Manager

Product

The Omnicell XT Automated Dispensing Cabinets’ reporting has a lot to be desired, particularly...

Sep 2023
||
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Manager

Operations

When we had Omnicell on-site for our initial training, the training was kind of a vanilla...

Sep 2023
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Manager

Product

We have had hiccups, but at the end of the day, Omnicell’s upgrades have been good overall. We went...

Sep 2023
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Manager

Product

We recently had a cabinet just stop functioning, and Omnicell replaced just about everything in it...

Sep 2023
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Manager

Relationship

Omnicell keeps their promises, but that doesn’t always mean that I don’t want more. I feel like...

Sep 2023
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Manager

Relationship

I think Omnicell is trying to be proactive, but we have had a number of situations where the...

Sep 2023
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Manager

Value

Omnicell tries to charge us for extra things. For example, if we need to move a flex lock, they want...

Aug 2023
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Manager

Operations

I wish Omnicell would have done more training. But they did show up. They demanded that everybody...

Aug 2023
||
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Manager

Product

If a drawer fails, it has to be totally replaced. The fingerprint option has to reboot oftentimes....

Aug 2023
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Analyst/Coordinator

Culture, Value

Everything is consumable with Omnicell, and things have gotten worse. The products are bigger now,...

Aug 2023
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Analyst/Coordinator

Operations

We recently did an upgrade, and it was a nightmare. There were so many things that were not included...

Aug 2023
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Analyst/Coordinator

Relationship, Product

The cabinets do what they are supposed to do, especially on the interoperability side. We were used...

Aug 2023
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Manager

Product

The software and the logic behind Omnicell's automated dispensing cabinets were written by...

Aug 2023
||
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Manager

Product

Reporting in Omnicell's product is cumbersome, and the reports are awful to read. The name of a...

Aug 2023
||
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Manager

Culture

I probably would not buy Omnicell's product again. That would depend on what the next version of...

Aug 2023
||
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Analyst/Coordinator

Relationship

Omnicell's support people don't return calls or answer tickets. If we want any movement on our...

Aug 2023
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Manager

Relationship

Omnicell’s support turnaround time is not prompt. With our previous vendor, they would help almost...

Aug 2023
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Director

Relationship

We have issues with Omnicell's product, and the repairs take a long time. That holds us up, so we...

Aug 2023
||
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Director

Culture, Value

The invoices we get from Omnicell are so high that I am always surprised. I really don’t know what...

Aug 2023
||
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Director

Product, Value

I have worked with several different types of cabinets, and the Omnicell XT Automated Dispensing...

Aug 2023
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Manager

Loyalty, Relationship, Product

Omnicell is actually pretty good with technology, and they are always coming up with something new....

Aug 2023
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Manager

Relationship

Omnicell has gotten better at being proactive. The XT cabinets do better than the G5 cabinets.

Aug 2023
||
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Manager

Relationship

Omnicell’s support team is pretty solid. I know lots of the people at Omnicell by name, and I can...

Aug 2023
||
(0)
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Manager

Loyalty, Product

The Omnicell XT Automated Dispensing Cabinets are a solid product. I like some things about one of...

Aug 2023
||
(0)
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Manager

Product

The Omnicell XT Automated Dispensing Cabinets do what they say, and the product is pretty reliable....

Aug 2023
||
(0)
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Manager

Operations

The Omnicell XT Automated Dispensing Cabinets could be easier to use at times. Omnicell’s desire to...

Aug 2023
||
(0)
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Manager

Culture, Value

Omnicell has been frustrating me a bit with charges recently, but they technically meet the terms of...

Aug 2023
||
(0)
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Manager

Operations

Omnicell’s upgrades are good, and the initial go-live was probably a little less so. The initial...

Aug 2023
||
(0)
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VP/Other Executive

Value

With the way the product is priced, it isn't easy to change or reconfigure drawers because we have...

Aug 2023
||
(0)
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VP/Other Executive

Operations

Omnicell failed to establish relationships with certain departments at our organization, and the...

Aug 2023
||
(0)
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VP/Other Executive

Culture, Operations

We had problems during the installation of our Omnicell products, but maybe more so with other...

Aug 2023
||
(0)
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VP/Other Executive

Product

The product's reporting capability is difficult. There are some glitches, and the product still has...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

Since we have been having issues, Omnicell has created barriers to our access to the executives. We...

Aug 2023
||
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Analyst/Coordinator

Operations

We learn the details at the implementation, but when it comes to ongoing things, we don't know what...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

I would not buy the product again because functionality is a huge issue. The customer service was...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

A lot of what the people who came to train us and help us build things had to offer was telling us...

Jul 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

There are major concerns with the way that narcotics are dispensed. Part of the reason we...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

The product isn’t integrating well with Omnicell's reporting suite. It is not easy to get the...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The product integrates okay with our EMR. That hasn't been too much of an issue. We haven't really...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

I don't like the product. It is really hard to use. For example, the Institute for Safe Medication...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Omnicell has not made any progress with the automated dispensing cabinets in the last 10 years. I am...

Jul 2023
||
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Manager

Operations, Product

The product is really the bread and butter of what Omnicell does. The system works well and is user...

Jul 2023
||
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CIO

Relationship

My frustration is with every medical equipment vendor because they do not take cybersecurity...

Jul 2023
||
(0)
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CIO

Culture, Value

We moved to Omnicell's cabinets because they had better guardrails and other things. We thought...

Jul 2023
||
(0)
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CIO

Product

I don't see a problem with the integration. We had to integrate our EMR with the Omnicell cabinets,...

Jul 2023
||
(0)
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CIO

Loyalty, Product

Omnicell runs behind in their upgrades and everything else, so I haven't heard of any new technology...

Jul 2023
||
(0)
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Director

Relationship

Omnicell’s service has been an issue for us. People don't troubleshoot or solve issues at hand...

Jun 2023
||
(0)
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Director

Relationship, Product, Value

The Omnicell XT Automated Dispensing Cabinets do what they are there to do. They really aid the...

Jun 2023
||
(0)
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Director

Product

Some of the nurses have difficulty using the Omnicell XT Automated Dispensing Cabinets, and I think...

Jun 2023
||
(0)
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Director

Product

We have not had many changes with Omnicell over the last year. The last upgrade just added some...

Jun 2023
||
(0)
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Director

Relationship

Omnicell is forward thinking with things and their vision. We work with high-level individuals on...

Jun 2023
||
(0)
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Director

Relationship

Omnicell is not very proactive with issues. They seem to be more reactive. The support staff closes...

Jun 2023
||
(0)
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Director

Culture, Operations

Omnicell required us to have a software upgrade that we weren't told about when we purchased the...

May 2023
||
(0)
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Director

Relationship, Product

The Omnicell cabinets are very reliable. We have very few issues with the hardware.

May 2023
||
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Director

Product

The reporting in the system could improve. I was more satisfied with another vendor’s reporting than...

May 2023
||
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Director

Relationship

Omnicell’s service has changed, and it has diminished. I would like to see a bona fide Omnicell...

May 2023
||
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Director

Relationship

Omnicell used to come around and do some service. Now they wait for things to break. Most of my...

May 2023
||
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Director

Product

Omnicell products seem to work pretty well without very many mechanical malfunctions or software...

May 2023
||
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Director

Operations

Omnicell’s initial training was pretty minimal. They came on-site, and we did everything quickly. I...

May 2023
||
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Director

Culture

Omnicell definitely oversold their offerings.

May 2023
||
(0)
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Director

Operations

The product requires extensive training.

May 2023
||
(0)
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VP/Other Executive

Product

The product is definitely good to have, but we would like Omnicell to have a mobile solution.

May 2023
||
(0)
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Director

Product

Omnicell's reporting is horrible. We need smart filters and the ability to make changes. The reports...

May 2023
||
(0)
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Director

Product

We need the product to alert us if someone is trying to break into the cabinet. There is an...

May 2023
||
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Director

Product

I wouldn’t buy the product again because we lost the basic functionalities at one point. I know...

May 2023
||
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Director

Operations

When we went live with the Anesthesia Workstation, the person Omnicell sent to train us didn't even...

May 2023
||
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Director

Product

The Anesthesia Workstation has bins that are supposed to be locked, but they are open and...

May 2023
||
(0)
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Director

Culture, Relationship

In general, we are very satisfied with Omnicell as a vendor and how they support our needs. If we...

May 2023
||
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Director

Relationship

Our frustration is around the vendor's technical support and customer support. Omnicell has had a...

May 2023
||
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Director

Loyalty

We are a full Omnicell shop. So we will continue to expand Omnicell products across our system from...

May 2023
||
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Director

Culture

Omnicell loves to sell but not necessarily support things. There is a divergence between the sales...

May 2023
||
(0)
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Director

Relationship, Operations

Our recent Omnicell upgrades have gone well. They were pretty smooth, and we had good support,...

May 2023
||
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Director

Value

We are very frustrated with the additional expenses and upgrades needed for the product to be...

May 2023
||
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Director

Product

The product’s workflow is not intuitive or efficient. The reporting piece is not intuitive. The...

May 2023
||
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Manager

Relationship, Product

Omnicell has actually been great as far as integration goes.

Apr 2023
||
(0)
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Manager

Value

There was one case where Omnicell wanted to charge us money to reconfigure some of our drawers.

Apr 2023
||
(0)
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Manager

Product, Value

Omnicell's product is working well on a day-to-day basis. Nurses and other healthcare personnel can...

Apr 2023
||
(0)
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Manager

Relationship

Omnicell has been excellent; we have a repair person who comes in and fixes things that need to be...

Apr 2023
||
(0)
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Director

Operations

Once we were done with Omnicell, we were really done with them. The vendor didn't offer ongoing...

Apr 2023
||
(0)
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Director

Value

The product is very expensive. We would love to upgrade the solution, but we can’t pay the fees.

Apr 2023
||
(0)
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Director

Relationship

Lately, it has been hard to get Omnicell to solve our issues. The vendor has had a hard time...

Apr 2023
||
(0)
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Director

Product

I can rely on the reports if I have a question about what happened to a drug.

Apr 2023
||
(0)
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VP/Other Executive

Culture, Operations, Product

When the cabinets were initially installed, there were a lot of issues with the hardware. We had to...

Apr 2023
||
(0)
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VP/Other Executive

Value

There is a cost for any change or addition to the product. The cabinets have a large price tag for...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

The cabinets have good tip sheets and guides available to staff for troubleshooting purposes. We...

Apr 2023
||
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VP/Other Executive

Product

The dispenser for controlled substances in the product takes up a lot of space for what it gives us...

Apr 2023
||
(0)
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VP/Other Executive

Loyalty

We are making some changes in how we are systemizing the cabinets, and I think those changes will...

Apr 2023
||
(0)
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Manager

Value, Value

Omnicell charges for everything they do. I have numerous examples. If we want to make any...

Apr 2023
||
(0)
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Manager

Product, Product

Omnicell's product has certain functionalities with strange quirks. For example, if we scan a...

Apr 2023
||
(0)
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Manager

Product, Product

The cabinet has a nice clean look, and we can fit a lot of medications. We can shift our products to...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Product

The Omnicell XT Automated Dispensing Cabinets are terrible. They are not as user friendly as BD's...

Apr 2023
||
(0)
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Analyst/Coordinator

Culture, Culture

On the end user side, we need a license to see where products are. We have to purchase a separate...

Apr 2023
||
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Analyst/Coordinator

Operations, Operations

When we had the people from Omnicell here, they didn't seem to be experts on the machines. For...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Product

The Omnicell XT Automated Dispensing Cabinets work with our EMR, but there are a lot of limitations...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

When we reach out to Omnicell, they can't fix things right away. We have machines down for a while....

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty, Relationship, Relationship, Product, Product

The vendor has made a lot of changes to their cabinets, and that has made the cabinets a lot better....

Apr 2023
||
(0)
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Manager

Operations, Operations

Omnicell communicates pretty well, but their upgrades aren't very robust.

Apr 2023
||
(0)
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Director

Relationship, Relationship, Product, Product

The Omnicell XT Automated Dispensing Cabinets are a great product. They have been very helpful and...

Apr 2023
||
(0)
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Director

Relationship, Relationship

I have not been super pleased with some of Omnicell’s IT support. When we call them, they are hard...

Apr 2023
||
(0)
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Director

Operations, Operations, Product, Product

Omnicell didn't do an upgrade, and that caused me problems, so I had to go back and figure things out....

Apr 2023
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Director

Operations, Operations

Omnicell has the information for integrations. Sometimes we have to go in, schedule a training, and...

Apr 2023
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Director

Operations, Operations

We have had training for the Omnicell XT Automated Dispensing Cabinets, but sometimes it is hard to...

Apr 2023
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Director

Product, Product

Regarding new technologies in the Omnicell XT Automated Dispensing Cabinets go, we have to search...

Apr 2023
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Manager

Relationship, Relationship

The vendor does not keep their promises, and I am really disappointed with their performance. When I...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

The cabinets are very flexible; I find them to be pretty functional, and I really like them.

Apr 2023
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Manager

Relationship, Relationship

The help desk people at Omnicell are mostly pretty nice. The people I get ahold of over the phone...

Apr 2023
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Manager

Operations, Operations

Omnicell typically delivers things when we need them to, but their implementations are slow. The...

Apr 2023
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Manager

Relationship, Relationship

We have met with Omnicell’s teams a few times, and the teams have been very knowledgeable. Maybe the...

Apr 2023
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Analyst/Coordinator

Product

Omnicell XT Automated Dispensing Cabinets are a lot easier for the nursing department than for the...

Apr 2023
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Analyst/Coordinator

Product

I have been a little disappointed with Omnicell. However, the Omnicell cabinets are better than what...

Apr 2023
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Analyst/Coordinator

Product

Using Omnicell’s FlexLock product for their fridge is a really cumbersome process. We can't do...

Apr 2023
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Analyst/Coordinator

Relationship

The support from Omnicell isn’t what it should be. A collaboration where we could ask other...

Apr 2023
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Analyst/Coordinator

Product, Value

There are very costly add-ons that we did not get when we bought our product, and there are some...

Apr 2023
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Director

Loyalty

We would definitely consider other vendors if we were making the decision again. We completed an...

Apr 2023
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Director

Product

I like that Omnicell has combined everything into the central pharmacy manager server because having...

Apr 2023
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Director

Relationship

We have had issues in the past with Omnicell's quotes being accurate. They have promised to improve....

Apr 2023
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Manager

Product

Once we follow the procedures, using the Omnicell cabinets is pretty easy and straightforward. The...

Mar 2023
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Manager

Relationship, Product

The issue is that when Omnicell's cabinets go down, the whole part of the hospital that the cabinets...

Mar 2023
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Manager

Relationship

When we have problems with the cabinets, the support people are pretty quick to resolve them. Things...

Mar 2023
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Manager

Product

We were having a ton of problems with the old things we had, but we had just gone through an...

Mar 2023
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Manager

Culture

The vendor's salespeople promise things that are not there, but I have not met a company yet where...

Mar 2023
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Manager

Product

It is very hard to get integration with the product because companies are protecting their products...

Mar 2023
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Manager

Product, Value

We are always having to do upgrades and troubleshooting for the Omnicell cabinets.

Mar 2023
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Director

Product, Value

The product is working great. We are not very happy with the reporting piece. The charges for the...

Mar 2023
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Director

Relationship, Product

I have a lot of issues with the product. The pocket sensors don’t work at times, and that can delay...

Mar 2023
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Manager

Relationship

There have been things that we have elevated or requested, and we have seen solutions or different...

Mar 2023
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Director

Relationship, Product

I love everything about Omnicell and the cabinets. They work well as storage cabinets and automated...

Mar 2023
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Manager

Operations

We utilize myOmnicell and can self-learn based on the modules that Omnicell has there. Those are...

Mar 2023
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Manager

Product

Our medication orders crossover from our EMR to Omnicell's product. Even with our anesthesia...

Mar 2023
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Manager

Product

If we have a medication order for a patient that is in the unit, and the medication is not loaded in...

Mar 2023
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Manager

Relationship

With some of the enhancement requests that we place, I would like to hear more regular communication...

Mar 2023
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Manager

Relationship

We have a client success executive who can elevate our needs to the highest levels of the Omnicell...

Mar 2023
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Director

Product

Another particular program was much better than Omnicell's because we could isolate one nurse on...

Mar 2023
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Analyst/Coordinator

Product

I definitely like that the Omnicell XT Automated Dispensing Cabinets are pretty straightforward....

Mar 2023
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Manager

Loyalty, Relationship

I don't see anything coming down the road that is going to make our cabinets any sturdier, and...

Feb 2023
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Manager

Product

In the cabinet, a whole drawer will fail if a bin goes bad. But the vendor has somehow found a way...

Feb 2023
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Manager

Culture

We have found that when we have difficulty with Omnicell's cabinets, once we get to someone that we...

Feb 2023
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Manager

Product, Value

Obviously, the most important thing we want from a dispensing cabinet is for our medication to be...

Feb 2023
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Manager

Product

The Omnicell interface is very stable. That is an improvement over another vendor’s product. We like...

Feb 2023
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Manager

Relationship

The repair person who comes on-site is very knowledgeable and reliable. When we have tried to do...

Feb 2023
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Manager

Culture, Product

If I had a friend at another hospital who was trying to decide what to get for their new dispensing...

Feb 2023
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Manager

Product

Omnicell’s main competitor has designed their cabinets so that if one little bin fails, we can just...

Feb 2023
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Manager

Value

We continue to have difficulties with the maintenance of the Omnicell cabinets. Maintenance is a...

Feb 2023
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Manager

Product

In the last few updates, the vendor added some customizability in the search features that helps us...

Feb 2023
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Manager

Relationship, Product

The Omnicell XT Automated Dispensing Cabinets hold up well. We had original issues with the cabinets...

Feb 2023
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Manager

Relationship

Omnicell has stayed true to what they have assured us. The cabinet service is really good, and the...

Feb 2023
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Manager

Product

We have had a lot of issues with hard drives going bad. We upgraded recently, and we have to replace...

Feb 2023
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Manager

Product

The Omnicell XT Automated Dispensing Cabinets are fairly easy to use. It is easy for nurses to get...

Feb 2023
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Manager

Loyalty, Relationship

I wish that we didn't have our Omnicell machines going down so often. That was something that we...

Feb 2023
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Manager

Operations

The implementation was good overall. Omnicell didn’t really go over the software end of the cabinets...

Feb 2023
||
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Manager

Product

Interoperability is always a tricky thing with Omnicell. It is tough and fits a lot of scenarios...

Feb 2023
||
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Manager

Product

Omnicell has fixed a lot of the physical issues with the cabinets, but there are still a couple of...

Feb 2023
||
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Manager

Relationship, Product

Omnicell always has room for improvement for their product. I would hope that the vendor has come...

Feb 2023
||
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Manager

Relationship

Omnicell is getting better at proactive service. The technician comes out, and after so many uses of...

Feb 2023
||
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Manager

Relationship

We have had meetings with Omnicell’s higher executives before. They have tried to interact with us.

Feb 2023
||
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Manager

Relationship

The support that we have been getting with Omnicell has been less than ideal. Everyone is really...

Feb 2023
||
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Manager

Relationship, Operations

I was under the impression that we were going to get more support from Omnicell in terms of making...

Feb 2023
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Director

Product

Our end users say they need to hit too many buttons on the cabinets. At times, the users need to get...

Feb 2023
||
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Director

Relationship

We have talked to Omnicell's people about a lot of problems, and nobody has been powerful enough to...

Feb 2023
||
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Director

Operations, Product

Omnicell installed Flex Locks on the refrigerators in the cabinets, but the installation was done...

Feb 2023
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Director

Product, Value

If the feeds go down, or if the power goes out at the hospital, we have to unlock the cabinets to...

Feb 2023
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Manager

Culture

I would not buy the Omnicell XT Automated Dispensing Cabinets again. The promised functionalities do...

Feb 2023
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Manager

Relationship

We have been given direct access to a help center. The individuals from that concierge service are...

Feb 2023
||
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Manager

Relationship

We often stumble upon a problem and keep reporting that problem, and we get to the point where we...

Feb 2023
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Director

Product

Omnicell is not very good with new technology. The reporting out of OmniCenter is cumbersome. In...

Feb 2023
||
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Director

Relationship

Omnicell shines when it comes to proactive service. In terms of responding to our problems, the...

Feb 2023
||
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Director

Product

We really love the Omnicell Anywhere RN Remote Medication Management Software that allows nurses to...

Feb 2023
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Manager

Product

The Omnicell XT Automated Dispensing Cabinets are not user friendly. They have bad software and bad...

Feb 2023
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Director

Value

I am not sure I would buy Omnicell's cabinets again. I would definitely look at other companies and...

Feb 2023
||
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Director

Operations

Omnicell oversimplified the implementation process. The training website was detailed to us to be...

Feb 2023
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Manager

Product

The Anesthesia Workstation cabinets are even more horrible than the other Omnicell cabinets we use....

Feb 2023
||
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Manager

Product

Our end users were promised that our Anesthesia Workstation cabinets would interface with Epic’s...

Feb 2023
||
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Manager

Operations

The installation went horribly. There were missed shipments, shipping delays, and items shipped to...

Feb 2023
||
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Manager

Relationship, Product

The cabinets are good, but we have to put in several tickets. There are locks on the refrigerators...

Feb 2023
||
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Manager

Relationship, Product

Sometimes we have issues with the drawers. Sometimes one bin in a drawer won't open for some reason,...

Feb 2023
||
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Manager

Product

The cabinets are fairly self-explanatory, although nurses never cease to amaze me. The open cabinets...

Feb 2023
||
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Manager

Relationship

If there is a hardware problem, the vendor’s support team is prompt. They also have proactive...

Feb 2023
||
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Manager

Value

The vendor comes out with new drawers and new hardware, but we have to purchase those, so things...

Feb 2023
||
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Director

Loyalty, Relationship

We had some concerns with our maintenance service agreement. Some things may have been on us as well...

Feb 2023
||
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Manager

Culture, Value

At first, the vendor didn’t charge for every little thing, but then they sent us a bill that we...

Feb 2023
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Manager

Operations

The implementation went rather smoothly. It wasn't too difficult to exchange all the cabinets before...

Feb 2023
||
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Manager

Product

I like the XT cabinets. Of all the different products I have used, Omnicell has had the best product...

Feb 2023
||
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Manager

Operations

We had to get all new cabinets hospital-wide because ours were really old. The computer system...

Jan 2023
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Manager

Relationship, Product

We are pretty remote, and we actually don't have anybody that can work on the cabinets, so we did...

Jan 2023
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Manager

Loyalty, Product

The Omnicell cabinets integrate really well with the rest of our environment. I can go stock a...

Jan 2023
||
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Manager

Operations

One improvement for Omnicell would be clearer training. Even now, if we want to run a report, we...

Jan 2023
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Manager

Product

The nurses struggle with the Omnicell cabinets. Right now, we have a lot of traveling nurses, and...

Jan 2023
||
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Manager

Relationship

The only knock on Omnicell is that their technician lives several hours away because we are in a...

Jan 2023
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Director

Culture

At a certain point, Omnicell’s job is to sell things to us. At the end of the day, they are going to...

Jan 2023
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Director

Relationship, Product, Value

Omnicell uses an antiquated platform for report writing called Foxfire, and if we want a report...

Jan 2023
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Director

Value

Omnicell seems to be pivoting toward more of a service-based model where we pay for their services....

Jan 2023
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Manager

Product, Value

I don't even want to think about what we would do without the Omnicell cabinets just in terms of the...

Jan 2023
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Director

Value

The cabinets are super expensive. The vendor creates these cabinets and tries to keep making them...

Jan 2023
||
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Director

Value

We pay an annual fee for service, but if the product needed to have a new operating system...

Jan 2023
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Analyst/Coordinator

Product, Value

I like that the cabinets are user friendly. The nurses seem to like the cabinets. We have a...

Jan 2023
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Analyst/Coordinator

Product

I like Omnicell’s cabinets. The only thing is that if a pocket in a drawer breaks, we can't reuse...

Jan 2023
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CIO

Relationship, Product

Omnicell has been having some reliability issues with their hard drives. That has been a major...

Jan 2023
||
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CIO

Product

The Omnicell product does not integrate very well with the software that we have at our organization....

Jan 2023
||
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CIO

Relationship

Omnicell is in the process of rebuilding their support platform. The issues that we have seen are...

Jan 2023
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CIO

Loyalty, Relationship, Product

The Omnicell cabinets are challenging to use in the long-term care market. Long-term care is not...

Jan 2023
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CIO

Operations

Omnicell’s technology needs to be improved. Each cabinet is connected to a server, so when we are...

Jan 2023
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Analyst/Coordinator

Operations

Omnicell has some good training on their website. With the new equipment that we got a while ago, I...

Jan 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

The messages that come from Omnicell's system to our EMR are not quite good enough that we can do...

Jan 2023
||
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Analyst/Coordinator

Relationship

Historically, I have been really happy with Omnicell. Their equipment is good and tends to last. We...

Jan 2023
||
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Analyst/Coordinator

Relationship

I have noticed over the last couple of years that the service from the help desk or service for more...

Jan 2023
||
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Analyst/Coordinator

Culture

There has been a lot of turnover in Omnicell’s sales team, so I feel like I am constantly training...

Jan 2023
||
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Analyst/Coordinator

Operations

We implemented some things at another location of ours. I was not at all impressed with Omnicell’s...

Jan 2023
||
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Analyst/Coordinator

Operations, Product

Omnicell no longer schedules upgrades at night. They only do the upgrades during the day, and that...

Jan 2023
||
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Director

Product

Omnicell has been on-site several different times to replace failed drawers in our anesthesia...

Jan 2023
||
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Director

Operations

Omnicell’s installation was poor, and the implementation was terrible. They sent me someone who had...

Jan 2023
||
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Director

Product

In the name of safety, Omnicell does not allow multiple items in the same bin, but I do not agree....

Jan 2023
||
(0)
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Director

Culture, Relationship

Omnicell recently laid off a percentage of their workforce, and that does not bode well for their...

Jan 2023
||
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Manager

Relationship, Product

There are a lot of hardware issues with Omnicell's product line, such as drawers that can't be...

Jan 2023
||
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Manager

Relationship

Omnicell doesn’t keep all of their promises. The vendor comes up with a new product line, and when...

Jan 2023
||
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Manager

Loyalty, Product

I would stick with the product if I had to choose again only because I know the product's ins and...

Jan 2023
||
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Manager

Operations

The implementations with Omnicell are terrible. We are proficient and know how to set up the...