Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty
I believe we are on Windows 10, and I believe the vendor has the contract extended until 2030 or so....
Login or Create an Account to see details.
Relationship
The vendor has a lot of new people who have never worked in a certain division, and they are the...
Login or Create an Account to see details.
Value
The vendor tends to charge for everything. We have a service contract. If I need service or parts,...
Login or Create an Account to see details.
Product
We can send a feature enhancement via email to the vendor. I go in and create a restock route for...
Login or Create an Account to see details.
Loyalty, Product
If we are looking at an Omnicell cabinet, there is a touch screen with a keypad and a biometrics...
Login or Create an Account to see details.
Operations
The vendor doesn't do any training, and the training we get is abysmal. A lot of times, they will...
Login or Create an Account to see details.
Loyalty, Product
The outcome of the product is good because most of the meds are already in the cabinet for the...
Login or Create an Account to see details.
Relationship
The vendor doesn’t do preventive maintenance. We also don't really have communication with the...
Login or Create an Account to see details.
Loyalty, Product
I would buy Omnicell again, but they could improve. We have replaced hundreds of failing drawers....
Login or Create an Account to see details.
Operations
As far as the implementation goes, I do all the installs here. That is called self-installing. We...
Login or Create an Account to see details.
Operations
When we had another product, training was more pharmacy driven where we trained the nurses. Now with...
Login or Create an Account to see details.
Product
The Omnicell Automated Dispensing Cabinets are easy to learn, but Omnicell has various reports that...
Login or Create an Account to see details.
Product
The Omnicell XT Automated Dispensing Cabinets and our EHR talk to each other, so it is very end-user...
Login or Create an Account to see details.
Loyalty, Product
Omnicell's server gives us way more trouble than the cabinets do, and Omnicell has been less up...
Login or Create an Account to see details.
Relationship
Omnicell’s customer support is pretty solid. I can usually escalate things that are extremely...
Login or Create an Account to see details.
Operations
Omnicell’s initial training was a mixed bag, but the ongoing training has been better than the...
Login or Create an Account to see details.
Product
The Omnicell XT Automated Dispensing Cabinets are relatively intuitive. The server side is less so,...
Login or Create an Account to see details.
Operations
When this solution has upgrades and stuff, it just seems like it is not as reliable as it should be....
Login or Create an Account to see details.
Culture, Product
I can't say that I have had any issues with the product working as promoted. I'm happy that I have...
Login or Create an Account to see details.
Operations
It is difficult to get to the many layers of this solution, even for some of the vendor's...
Login or Create an Account to see details.
Relationship
I don't think Omnicell has very good executive involvement. I can speak to a technician, but they...
Login or Create an Account to see details.
Relationship
Omnicell is not very quick to respond to questions about functionality. If we need to have something...
Login or Create an Account to see details.
Product
Some of our current goals for this solution include regulatory things that need better safeguards....
Login or Create an Account to see details.
Relationship
Omnicell is unwilling to integrate with our EHR. They don't listen to their customers. Things always...
Login or Create an Account to see details.
Relationship
Our customer success manager is very good at what they do. They are fantastic. Our customer success...
Login or Create an Account to see details.
Relationship, Product
The Omnicell XT Automated Dispensing Cabinets are getting older, but they are not super old. We have...
Login or Create an Account to see details.
Operations
I don't know that we need training with the Omnicell XT Automated Dispensing Cabinets. But if...
Login or Create an Account to see details.
Value
Our view of Omnicell has gone down recently. They moved to subscription services for everything. If...
Login or Create an Account to see details.
Relationship
Omnicell always offers all these things that they don’t actually follow through with. We had an...
Login or Create an Account to see details.
Relationship
The Omnicell XT Automated Dispensing Cabinets break down a good amount. We don’t have an Omnicell...
Login or Create an Account to see details.
Relationship, Operations
During our go-live, we had pretty good carte blanche access to Omnicell. It wasn’t good because they...
Login or Create an Account to see details.
Operations
Overall, everything went pretty smoothly with Omnicell during a recent implementation, just not as...
Login or Create an Account to see details.
Product
It would be really nice if there were a module in the cabinet that would dispense a binary connector...
Login or Create an Account to see details.
Loyalty, Product
There are some things that just aren't possible to do with the Omnicell XT Automated Dispensing...
Login or Create an Account to see details.
Relationship
The challenge with the support from Omnicell is that there are two different realms. In one case,...
Login or Create an Account to see details.
Relationship
There are some tickets that we sent in with problems that we haven't seen the resolutions for....
Login or Create an Account to see details.
Operations
Honestly, a lot of the training from Omnicell seems to be self-guided, so I don't feel like I have a...
Login or Create an Account to see details.
Loyalty
I find the Omnicell XT Automated Dispensing Cabinets very cumbersome to use compared to our previous...
Login or Create an Account to see details.
Relationship
When we reach out to Omnicell for support, they are pretty good about responding to problems with...
Login or Create an Account to see details.
Relationship, Product
If there is an interface issue between our EHR and Omnicell, it is incredibly difficult to get that...
Login or Create an Account to see details.
Loyalty
The reason we switched to Omnicell was for their controlled substance dispenser and the ability it...
Login or Create an Account to see details.
Relationship
I don't hate the product. We still use it. But when issues come up, it is hard to work with anybody...
Login or Create an Account to see details.
Product
Reporting is a major issue with Omnicell. It is very difficult to extract the report we want or the...
Login or Create an Account to see details.
Relationship, Product
Omnicell could turn their service model around by working on the functionality of the hardware...
Login or Create an Account to see details.
Culture, Value
Some of our issues with Omnicell are more about meeting expectations. Actions speak louder than...
Login or Create an Account to see details.
Operations
Omnicell hasn’t offered us anything since the initial training. They don't send anything out to let...
Login or Create an Account to see details.
Product
We have had issues with controlled substance dispensing with the Omnicell XT Automated Dispensing...
Login or Create an Account to see details.
Product
As far as nursing users of the Omnicell XT Automated Dispensing Cabinets, the use of...
Login or Create an Account to see details.
Relationship
Omnicell support’s ticket process is not the most efficient. They have internal disconnects between...
Login or Create an Account to see details.
Operations
We needed more in-person training for the Omnicell XT Automated Dispensing Cabinets. Omnicell has a...
Login or Create an Account to see details.
Loyalty
We have more software pieces to implement in the Omnicell XT Automated Dispensing Cabinets. We are...
Login or Create an Account to see details.
Operations, Product
I would tell others looking at Omnicell that, at least in our experience, it isn't how Omnicell can...
Login or Create an Account to see details.
Operations
The implementation process for the Omnicell XT Automated Dispensing Cabinets has been very...
Login or Create an Account to see details.
Relationship, Product
Omnicell made a lot of promises. They told us that their cabinets were very sturdy, made of metal,...
Login or Create an Account to see details.
Value
Omnicell doesn't avoid charging for every little thing. Their label paper is thought of very highly....
Login or Create an Account to see details.
Product
The reporting platform that the Omnicell XT Automated Dispensing Cabinets use is not perfect yet,...
Login or Create an Account to see details.
Relationship
There is some trouble with Omnicell being proactive, and part of that is because they don't have a...
Login or Create an Account to see details.
Relationship, Operations
Omnicell has had a lot of turnover, so when we implemented the Omnicell XT Automated Dispensing...
Login or Create an Account to see details.
Product
There are a lot of cool features that the Omnicell XT Automated Dispensing Cabinets have that are...
Login or Create an Account to see details.
Operations
We implemented a paired chain of command for our Omnicell implementation where if we escalated or...
Login or Create an Account to see details.
Product
There are safety features in the Omnicell XT Automated Dispensing Cabinets that are meant to slow...
Login or Create an Account to see details.
Relationship
Omnicell has some of the right people on their strategic teams. There is one individual who...
Login or Create an Account to see details.
Loyalty
I'm a bit more hopeful about my forecasted overall satisfaction with Omnicell because I will be able...
Login or Create an Account to see details.
Relationship
With Omnicell, we put in a ticket, and someone will pick it up. We regularly have a meeting with the...
Login or Create an Account to see details.
Loyalty, Relationship
Omnicell could be responsive and, at the end of the day, say it is what it is. Omnicell has a lot of...
Login or Create an Account to see details.
Value
I understand Omnicell will have to charge us when we are buying parts and stuff like that. We have a...
Login or Create an Account to see details.
Value
My main issue with the front of the system's functionality is the vendor hasn't really changed...
Login or Create an Account to see details.
Value
The Omnicell XT Automated Dispensing Cabinets cost a substantial amount of money; there are no...
Login or Create an Account to see details.
Culture, Value
I don't have access to a certain function right now because Omnicell out of nowhere decided they...
Login or Create an Account to see details.
Operations
In terms of training, Omnicell puts videos on their website that we have to log in to, and they say...
Login or Create an Account to see details.
Relationship, Value
The main issue we have had with Omnicell is horrible customer service. When we brought in Omnicell’s...
Login or Create an Account to see details.
Loyalty, Operations
I had some previous experience with the Omnicell cabinets, so they weren't foreign to me, but I...
Login or Create an Account to see details.
Loyalty
We had an organizational change to Omnicell. We were well on the way to implementing another...
Login or Create an Account to see details.
Operations
Training, at least on the pharmacy end, was almost nonexistent. The cabinets that Omnicell was...
Login or Create an Account to see details.
Relationship
Service is one thing that we have been trying to work with Omnicell on. The response to and closure...
Login or Create an Account to see details.
Loyalty, Value
With our last cabinet, the vendor’s model was to force us to upgrade to the next model. Omnicell...
Login or Create an Account to see details.
Relationship
We have a support agreement with Omnicell where we have support services available to address needs....
Login or Create an Account to see details.
Relationship
Omnicell has a pretty good support team, though sometimes it is hard to get in touch with support...
Login or Create an Account to see details.
Product
Overall, the Omnicell XT Automated Dispensing Cabinets have decent functionality, though we are...
Login or Create an Account to see details.
Relationship
The Omnicell support that we received when we switched from our on-premises server to a different...
Login or Create an Account to see details.
Relationship, Product
We have a cloud server with Omnicell, and that is not very nice because we have had an issue for a...
Login or Create an Account to see details.
Operations
With the Omnicell XT Automated Dispensing Cabinets, we have to train ourselves. Omnicell has webinar...
Login or Create an Account to see details.
Culture, Value
We brought the Omnicell XT Automated Dispensing Cabinets on with the understanding that there would...
Login or Create an Account to see details.
Culture, Loyalty
The Omnicell XT Automated Dispensing Cabinets are part of our long-term plans, but I wish I had an...
Login or Create an Account to see details.
Relationship
Things with Omnicell are going very well. What is working well is that the service is fairly good....
Login or Create an Account to see details.
Product
What I would change with Omnicell is that their canned reporting is not the best. The reports are a...
Login or Create an Account to see details.
Value
With Omnicell, whenever we have needed a custom report, some integration, or add-ons, we have had to...
Login or Create an Account to see details.
Operations
For the Omnicell XT Automated Dispensing Cabinets, Omnicell trains our pharmacy automation...
Login or Create an Account to see details.
Culture, Relationship
I would like Omnicell to reach out about scheduled maintenance. That is probably the biggest thing I...
Login or Create an Account to see details.
Value
We haven’t had issues with the Omnicell XT Automated Dispensing Cabinets; everything is functioning...
Login or Create an Account to see details.
Product
Our only issues with Omnicell are just maintenance things, like drawers that break. But we don’t...
Login or Create an Account to see details.
Culture, Value
The vendor has been flexible with us on charges, so that has been good.
Login or Create an Account to see details.
Loyalty, Relationship
I’m optimistic that my overall satisfaction will get better in the next year with this product. I...
Login or Create an Account to see details.
Product
The Omnicell XT Automated Dispensing Cabinets are very user friendly. They have a lot of good...
Login or Create an Account to see details.
Product
Every once in a while, I do have issues. The one issue I do have with the Omnicell XT Automated...
Login or Create an Account to see details.
Product
The pockets are very long. One issue I have is when the pockets are not the individual pockets, they...
Login or Create an Account to see details.
Relationship, Product
There is a good process for implementing new Omnicell cabinets. There has been good vendor...
Login or Create an Account to see details.
Culture, Relationship
With all companies, I try to tell them not to surprise me; they should tell me what is coming out in...
Login or Create an Account to see details.
Product
There is always some room for improvement with the Omnicell XT Automated Dispensing Cabinets meeting...
Login or Create an Account to see details.
Product
The Omnicell XT Automated Dispensing Cabinets are really good. I'm overall very impressed with the...
Login or Create an Account to see details.
Relationship
Our on-site Omnicell service person does a really good job. We have a lot of cabinets that deal with...
Login or Create an Account to see details.
Relationship
Omnicell listens to enhancement request ideas for the software or the programs. That is positive,...
Login or Create an Account to see details.
Culture, Value
Omnicell understands and has committed to developing additional pieces, but they try to bundle some...
Login or Create an Account to see details.
Value
With the Omnicell XT Automated Dispensing Cabinets, we are paying for the cabinet and for the...
Login or Create an Account to see details.
Relationship
Omnicell has been pretty good with their service, and they are usually available. But we would like...
Login or Create an Account to see details.
Relationship, Product
By the time we figure them out, the Omnicell XT Automated Dispensing Cabinets are pretty easy to...
Login or Create an Account to see details.
Value
It seems like a trend that vendors are charging now for every little thing. When we have looked to...
Login or Create an Account to see details.
Product, Value
Overall, the Omnicell XT Automated Dispensing Cabinets are pretty good. Having the ability to store...
Login or Create an Account to see details.
Operations, Product
We just implemented new cabinets, and they function pretty well. The Omnicell XT Automated...
Login or Create an Account to see details.
Product, Value
The Omnicell XT Automated Dispensing Cabinets allow us to get medications at the bedside for the...
Login or Create an Account to see details.
Product, Value
We would benefit a lot from an updated patient-specific dose workflow in the Omnicell XT Automated...
Login or Create an Account to see details.
Product
We have an application called OmniCenter Remote Access. Anytime there are any discrepancies, I get...
Login or Create an Account to see details.
Product
I like the Omnicell XT Automated Dispensing Cabinets, their functionality, and what they do. I like...
Login or Create an Account to see details.
Relationship
I don't love Omnicell’s support. They have a number that we can call, and they always create...
Login or Create an Account to see details.
Relationship, Product
If the Omnicell XT Automated Dispensing Cabinets break down physically or materially, Omnicell does...
Login or Create an Account to see details.
Operations
As far as the computer programming part of the Omnicell XT Automated Dispensing Cabinets goes,...
Login or Create an Account to see details.
Loyalty, Product
We love the Omnicell product because of a lot of the functionality. The previous Omnicell product we...
Login or Create an Account to see details.
Loyalty, Value
Omnicell came in and went to the cloud, and now we are all on one server. That is saving us lots of...
Login or Create an Account to see details.
Operations
The vendor's people are very straightforward, and they get to things. We have our new stuff, and the...
Login or Create an Account to see details.
Value
The product is able to function. We are not meeting a lot of our needs because we don't want to pay...
Login or Create an Account to see details.
Product
The Omnicell XT Automated Dispensing Cabinets have been good and worked as expected. I don't have...
Login or Create an Account to see details.
Product
The cabinets do pretty well, but some things are not so good. We have had a lot of hard drive issues...
Login or Create an Account to see details.
Product
I don't know what else I want the cabinets to do. If Omnicell could get refrigerated locking lid...
Login or Create an Account to see details.
Operations
There is just not much ongoing training. I wouldn’t buy the product again. I'm not a big fan of it;...
Login or Create an Account to see details.
Culture, Relationship, Operations
If I were talking to a peer about Omnicell and the pros and cons, I would tell them they have to go...
Login or Create an Account to see details.
Loyalty, Relationship
Omnicell has some people who are working really hard to hear and listen. They weren't getting out...
Login or Create an Account to see details.
Product
I prefer Omnicell over one of their competitors in particular because I find Omnicell's reports to...
Login or Create an Account to see details.
Product
The product is a drug cabinet that functions and has traceability. I can do reports, and the system...
Login or Create an Account to see details.
Product
The Omnicell XT Automated Dispensing Cabinets require either software or equipment upgrades, and I...
Login or Create an Account to see details.
Culture, Value
When we bought the stuff for Omnicell's product, we had to pay for every little thing. Now, we just...
Login or Create an Account to see details.
Product
I would tell others looking into Omnicell to compare the vendor's reports with other vendors’...
Login or Create an Account to see details.
Value
Omnicell has a charge for everything. If we want to do anything, it seems like there is always...
Login or Create an Account to see details.
Relationship, Value
Our cabinets are a few years old, so they are still working fine. We have had a couple of drawers...
Login or Create an Account to see details.
Operations, Product
The cabinets are easy to use. We didn't even have to do much training.
Login or Create an Account to see details.
Relationship
We struggle with Omnicell’s service. Omnicell answers the phone anytime we call, but they just log...
Login or Create an Account to see details.
Culture, Value
The vendor wants to make us pay for new technology to get the data we need. The vendor can sell...
Login or Create an Account to see details.
Loyalty
For controlled substances, we have full reconciliation interoperability with our EHR. We have an...
Login or Create an Account to see details.
Product
I would definitely buy the product again just because there is so much customizability in it. I like...
Login or Create an Account to see details.
Relationship
Omnicell does make promises. They try to adhere to those promises as best as they can. They are not...
Login or Create an Account to see details.
Culture, Value
Whether Omnicell charges us depends on what something is. Sometimes they will say that something...
Login or Create an Account to see details.
Operations
The cabinets are idiot proof. Even my most incompetent technicians who are not electronics or tech...
Login or Create an Account to see details.
Product
There is more space in the Omnicell XT Automated Dispensing Cabinets than in our old cabinets. I...
Login or Create an Account to see details.
Product
We are utilizing single points in patient-specific bins. That has been a rough transition in part...
Login or Create an Account to see details.
Operations
For the most part, Omnicell’s implementation team is knowledgeable. We were able to complete the...
Login or Create an Account to see details.
Product
This issue is very minor, but the keyboard on the cabinet is at a very strange angle. It is...
Login or Create an Account to see details.
Product
Some server upgrades and splits are happening, and those will improve the workflow and speed.
Login or Create an Account to see details.
Product
The newer Omnicell XT Automated Dispensing cabinets are very fragile. We are a tough crowd at the...
Login or Create an Account to see details.
Relationship
The hardest thing for me with Omnicell is the customer service experience with the follow-up. If I...
Login or Create an Account to see details.
Operations
As far as the implementation is concerned, Omnicell doesn’t have properly trained staff, but the...
Login or Create an Account to see details.
Product, Value
Almost every day, one or two drawers fail in the Omnicell XT Automated Dispensing Cabinets across...
Login or Create an Account to see details.
Product
There are medications that look or sound similar, and there are controlled substances in inventory...
Login or Create an Account to see details.
Relationship
Omnicell has a lot of new employees who are not fully functionally trained in all aspects, yet they...
Login or Create an Account to see details.
Product, Value
The measurable outcomes are tremendous with the Omnicell XT Automated Dispensing Cabinets because a...
Login or Create an Account to see details.
Product
The Omnicell XT Automated Dispensing Cabinets are very user friendly and easy to use. If someone can...
Login or Create an Account to see details.
Relationship
We are satisfied with the support from Omnicell, but it could always be better. Whenever we are...
Login or Create an Account to see details.
Relationship, Product
Omnicell recently implemented a system called OLiViA for support. It is an automated system that we...
Login or Create an Account to see details.
Product
Something that Omnicell could do to improve is implement some of the end-user enhancements that...
Login or Create an Account to see details.
​
Featured Report
Preferences