Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Omnicell XT Automated Dispensing Cabinets Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
We have looked at other automated dispensing cabinets and wouldn't go to any other brand at this...
Login or Create an Account to see details.
Manager
A couple of years ago, I would have said that Omnicell charged for every little thing with the...
Login or Create an Account to see details.
Manager
Omnicell did some background work to help us with an implementation, but we did most of the work
Login or Create an Account to see details.
Manager
The automated dispensing cabinets are very expensive. They are a metal box with shelves and a...
Login or Create an Account to see details.
Director
Historically, I have worked with Omnicell's cabinets and another vendor's cabinets. The difference...
Login or Create an Account to see details.
Director
We have a vendor relationship with Omnicell. We don't have the strategic partnership that we are...
Login or Create an Account to see details.
Director
There has been some turnover in the Omnicell account manager position, and that position has seemed...
Login or Create an Account to see details.
Director
I am not a big fan of the software or workflows. The reports are not intuitive or action driven, and...
Login or Create an Account to see details.
Director
The lighting system that the product has for directing us is easy to follow, so I like that. I also...
Login or Create an Account to see details.
Director
When physical pieces of the cabinets break, that is actually handled perfectly in terms of support.
Login or Create an Account to see details.
Director
We are all integrated with another Omnicell product, and we can share a server. That is positive.
Login or Create an Account to see details.
Director
The cabinets are good, strong, and high quality. It is the service and the reports that pull...
Login or Create an Account to see details.
Director
I would not buy this product again, though we struggle with the service aspect. We have had issues...
Login or Create an Account to see details.
Director
There really hasn't been training. When we initially started with Omnicell and we received the...
Login or Create an Account to see details.
Director
I am giving the lowest score for Omnicell’s proactivity because we usually don't know when there are...
Login or Create an Account to see details.
Analyst/Coordinator
Our experience with the Omnicell XT Automated Dispensing Cabinets has been very positive. In the...
Login or Create an Account to see details.
Analyst/Coordinator
Omnicell charges us for everything, and the Omnicell XT Automated Dispensing Cabinets are so expensive....
Login or Create an Account to see details.
Analyst/Coordinator
When Omnicell sends somebody on-site, we can usually integrate the units into our system. The...
Login or Create an Account to see details.
Analyst/Coordinator
The Omnicell XT Automated Dispensing Cabinets are pretty self-explanatory and easy to use.
Login or Create an Account to see details.
Analyst/Coordinator
Omnicell is not proactive about anything. If they see an issue at another hospital, they don't get...
Login or Create an Account to see details.
Analyst/Coordinator
There was a big gap between what Omnicell sold us and what was delivered. When they promoted the...
Login or Create an Account to see details.
Analyst/Coordinator
The support from Omnicell is hit or miss. Sometimes, get somebody who is really good. Other times,...
Login or Create an Account to see details.
Analyst/Coordinator
Omnicell's customer portal, myOmnicell, is not user friendly. We have a hard time finding what we...
Login or Create an Account to see details.
Analyst/Coordinator
We couldn't fit larger items into the bins that we had been able to fit things into, and Omnicell...
Login or Create an Account to see details.
Analyst/Coordinator
There is an enhancement in the upgrade to the Omnicell XT Automated Dispensing Cabinets that is...
Login or Create an Account to see details.
Analyst/Coordinator
I would like to see a greater repository of issues from Omnicell. If another hospital is having the...
Login or Create an Account to see details.
Analyst/Coordinator
Omnicell does well with the resources they have, but they need to focus more on keeping people....
Login or Create an Account to see details.
VP/Other Executive
The Omnicell XT Automated Dispensing Cabinets are of great quality, and they are meeting our needs....
Login or Create an Account to see details.
VP/Other Executive
When Omnicell originally showed us the Omnicell XT Automated Dispensing Cabinets, they said they...
Login or Create an Account to see details.
VP/Other Executive
We are having a lot of challenges with our other Omnicell equipment, and the Omnicell XT Automated...
Login or Create an Account to see details.
VP/Other Executive
I really wish Omnicell would be more honest. I have a long list of challenges I would like Omnicell...
Login or Create an Account to see details.
VP/Other Executive
We have been assigned a customer success specialist, but they haven't delivered or changed our...
Login or Create an Account to see details.
Director
We have had questions about Omnicell's contracting for some of the products we bought from them, and...
Login or Create an Account to see details.
Director
I didn't feel nickel-and-dimed by Omnicell, but they are starting to nickel-and-dime a bit more.
Login or Create an Account to see details.
Director
Omnicell increased the capacity of the cabinets without increasing the footprint, so we can get more...
Login or Create an Account to see details.
Director
The Omnicell unit's integration with our EMR and with the nursing workflows is great.
Login or Create an Account to see details.
Manager
Omnicell's cabinet fits the entire space. One of their competitors would sell us a multidrawer unit,...
Login or Create an Account to see details.
Manager
I like that the Omnicell XT Automated Dispensing Cabinets make the dose dispense process pretty much...
Login or Create an Account to see details.
Director
I don't feel like our vendor contact has a very good understanding of how the machines actually...
Login or Create an Account to see details.
Director
One of the reasons that we chose the Omnicell XT Automated Dispensing Cabinets over other products...
Login or Create an Account to see details.
Analyst/Coordinator
We had massive problems during our go-live, and we are still dealing with them today. There are...
Login or Create an Account to see details.
Analyst/Coordinator
A hardware problem that we have is the magnets in the door. Our magnets are removable, so there are...
Login or Create an Account to see details.
Analyst/Coordinator
We have tech support people that will come when I place a ticket, but I have never had people just...
Login or Create an Account to see details.
Analyst/Coordinator
Overall, my implementation was not horrible. The person that led it was pretty great, but the...
Login or Create an Account to see details.
Analyst/Coordinator
I used to be optimistic, but Omnicell slowly but surely keeps proving me wrong. There are so many...
Login or Create an Account to see details.
Director
In the analytics tool, there is a scoring system that users get depending on their wasted time, how...
Login or Create an Account to see details.
Manager
In terms of Omnicell keeping their promises, we aren't that far into our use of the product, but...
Login or Create an Account to see details.
Manager
Omnicell's system is pretty reliable, and the basic functions are pretty intuitive. For the more...
Login or Create an Account to see details.
Manager
On the implementation side, they are very supportive and very available. We have had a few training...
Login or Create an Account to see details.
Director
The product's integration is okay. The tool for controlled substance management was acquired from a...
Login or Create an Account to see details.
Director
While our vendor contact is nice, I wish they had more clinical background experiences. Our contact...
Login or Create an Account to see details.
Manager
We upgraded to Omnicell's cabinets from a much older product, so the overall jump in technology was...
Login or Create an Account to see details.
Manager
There are a few things that are minor issues on the back end. Our old system that was 30 years old...
Login or Create an Account to see details.
Director
Our cabinets haven't been upgraded. As a smaller facility, we don't get a lot of attention from our...
Login or Create an Account to see details.
Director
Recently, somebody called me and asked me about the cabinets, and I told them that the cabinets do...
Login or Create an Account to see details.
Director
With the end-user ability, patient specific directions are hard to do. Omnicell is huge for us, but...
Login or Create an Account to see details.
Director
The one problem with the cabinets is that there is a little bit of a difference with the experience...
Login or Create an Account to see details.
Director
We will be taking an upgrade, and we are looking forward to some of the enhancements in regards to...
Login or Create an Account to see details.
Director
Omnicell has been fabulous. They make sure that our service is good, and they keep the cabinets...
Login or Create an Account to see details.
Director
The level of integration between the product and our EMR is exemplary. The level of integration is...
Login or Create an Account to see details.
Director
Omnicell is really trying to take a proactive approach to monitoring hardware and failure points. In...
Login or Create an Account to see details.
Director
We have a service agreement with Omnicell. With Omnicell’s service, the time to respond is not quite...
Login or Create an Account to see details.
Director
We do the routine training for new staff ourselves, but Omnicell will routinely send out notes and...
Login or Create an Account to see details.
Manager
A challenge is the downtime with the Omnicell XT Automated Dispensing Cabinets. We would like to see...
Login or Create an Account to see details.
Manager
The implementations have gone well, and we have exceeded our expectations for the time frames. We...
Login or Create an Account to see details.
Manager
When we have to switch out a cabinet, the downtime is very minimal. We have refined the process so...
Login or Create an Account to see details.
Manager
From our first implementation to our second, we made a bunch of changes. We refined the process...
Login or Create an Account to see details.
Manager
There weren't any visual changes between the first three generations of the cabinets. I wasn't ever...
Login or Create an Account to see details.
Manager
The connection to other programs has been great. It is hard to give a fair assessment to OmniCenter...
Login or Create an Account to see details.
Analyst/Coordinator
Omnicell is very careful not to promise something they can’t deliver on. They avoid charging us for...
Login or Create an Account to see details.
Analyst/Coordinator
Omnicell's product is fairly easy to use from a nursing and pharmacy perspective. It keeps the...
Login or Create an Account to see details.
Analyst/Coordinator
Omnicell's product works fairly well with our EMR and with the messaging going back and forth. If...
Login or Create an Account to see details.
Analyst/Coordinator
Omnicell could improve their support. The technicians who actually come to the hospital to fix the...
Login or Create an Account to see details.
Analyst/Coordinator
In general, I am pretty happy with Omnicell. I have a good working relationship with most of the...
Login or Create an Account to see details.
Manager
I don’t like the fact that the cabinets break very often. They break at least a few times a month....
Login or Create an Account to see details.
Manager
The biomed technicians offer really good training. The cabinets are easy to navigate from an...
Login or Create an Account to see details.
Manager
It is easy to borrow parts, and we also get a fast turnaround time with getting the parts. The...
Login or Create an Account to see details.
Manager
Omnicell did a great job with the implementation. They had a staff member that was very...
Login or Create an Account to see details.
Manager
With the drawers, there are handles or indentations for someone to pull the drawers out, and those...
Login or Create an Account to see details.
Manager
I don’t know of anybody having any serious problems with the ease of use. I can’t think of anything...
Login or Create an Account to see details.
Manager
The technicians that Omnicell has sent have been excellent. They do what they are asked to do, and...
Login or Create an Account to see details.
Manager
There was an issue we encountered that was not Omnicell’s problem at all, but it felt like they just...
Login or Create an Account to see details.
Manager
When the vendor does a quality check, they should make sure that everything is on track before they...
Login or Create an Account to see details.
Manager
The vendor knows their product, and it is good. The software is pretty strong. We can import and...
Login or Create an Account to see details.
Director
I would love to see different options for automated dispensing cabinets. We would definitely...
Login or Create an Account to see details.
Director
Since the system has to be at every single site, we always have different issues with it. Omnicell...
Login or Create an Account to see details.
Director
We have tried to partner with the vendor to develop the system. That experience has been horrible....
Login or Create an Account to see details.
Manager
The vendor had an implementation team on-site to help us, but there were a lot of things that didn't...
Login or Create an Account to see details.
Manager
I wish the security patches for the dispensing cabinets were more automated. We have to perform a...
Login or Create an Account to see details.
Manager
The training from Omnicell is great. They have a website we can go to for any continual training...
Login or Create an Account to see details.
Manager
We aren’t able to integrate Omnicell's system with our EMR in terms of knowing when a user actually...
Login or Create an Account to see details.
Manager
Omnicell is continually doing proactive monitoring for upgrades or any potential work that would...
Login or Create an Account to see details.
Manager
Omnicell does a very good job of keeping their promises. They are not perfect, but they do a very...
Login or Create an Account to see details.
Manager
Omnicell needs to integrate more functions on a tablet. We have added some new functionality with...
Login or Create an Account to see details.
CIO
Omnicell is a pretty good partner for us, and their cabinets are very effective. They don’t break...
Login or Create an Account to see details.
CIO
The cabinet technology is old technology. It is fairly easy to use but can be a little clunky at...
Login or Create an Account to see details.
CIO
I would tell someone who asked me about Omnicell’s cabinets that they are good, but it depends on...
Login or Create an Account to see details.
CIO
In the future, we will hopefully see a lot more integration with Omnicell’s cabinets.
Login or Create an Account to see details.
Manager
Overall, compared to some of the other vendors I have worked with, Omnicell is doing pretty well....
Login or Create an Account to see details.
Manager
The product is easy to sell. I was looking for a partner and someone I could call and work with....
Login or Create an Account to see details.
Director
There are a few things we wish the cabinets either had or had less of. We wish they had better...
Login or Create an Account to see details.
Director
We haven't had any issues with caring for patients in a timely manner. We can get medication to them...
Login or Create an Account to see details.
Director
The Omnicell software has a ton of reporting features, but it is really difficult to learn how to...
Login or Create an Account to see details.
Director
The system is pretty intuitive. I hear from a lot of end users that the system really makes things...
Login or Create an Account to see details.
Director
The Omnicell person who services our area is outstanding. In terms of opening tickets, it takes a...
Login or Create an Account to see details.
Manager
We are upgrading everything to the Omnicell XT Automated Dispensing Cabinets. The upgrade is done...
Login or Create an Account to see details.
Manager
I haven't had any particular issues that haven't been addressed appropriately with Omnicell. The...
Login or Create an Account to see details.
Manager
We have a whole training team that works with our users, and they do a pretty good job. I would very...
Login or Create an Account to see details.
Manager
I see a lot of changes being made, and maybe that is because we use so much more in the system. It...
Login or Create an Account to see details.
Manager
We had another vendor's system previously, and one of the things I have noticed with the Omnicell...
Login or Create an Account to see details.
Manager
We continue to struggle with the cabinets breaking down frequently. There are drawer failures and...
Login or Create an Account to see details.
Manager
I would like the vendor to prioritize getting to the bottom of why the cabinets are so fragile and...
Login or Create an Account to see details.
Manager
When we have been at our wit's end, the vendor's executives are very quick to call a meeting and...
Login or Create an Account to see details.
Manager
I like that everything is up front. We can see things in real time. The product is really easy to...
Login or Create an Account to see details.
Director
Omnicell does very well at helping our organization achieve goals. I really like the product, and...
Login or Create an Account to see details.
Director
Omnicell told us they were going to create more space in the new cabinets and that we would get more...
Login or Create an Account to see details.
Manager
I would not switch to Omnicell if I had to make the choice again. Their one saving grace is that...
Login or Create an Account to see details.
Manager
Omnicell has one upgrade every single month. We have never been asked what we would like to include...
Login or Create an Account to see details.
Analyst/Coordinator
Some of the steps we have to take to use the cabinets don’t make any sense, but overall, they are...
Login or Create an Account to see details.
Analyst/Coordinator
Omnicell contacts me about hard drives that look like they are going to fail. That news typically...
Login or Create an Account to see details.
Analyst/Coordinator
There is definitely some effort going into the mass of mistakes that were made when the cabinets...
Login or Create an Account to see details.
Director
I don't need the solution to be more intuitive; I need it to be smarter. For example, the solution...
Login or Create an Account to see details.
Analyst/Coordinator
We struggled with our implementation; it took us a while.
Login or Create an Account to see details.
Analyst/Coordinator
The functionality is pretty good. The cabinets are very easy for end users to work with. Omnicell is...
Login or Create an Account to see details.
Analyst/Coordinator
The only thing I don't like about the system is the order-based versus task-based approach. A nurse...
Login or Create an Account to see details.
Director
I like the cabinets a lot. They are fast and easy to use. They aren't a humungous leap forward, but...
Login or Create an Account to see details.
Director
The only downside to the cabinets compared to our last system is that if I lost all power and...
Login or Create an Account to see details.
Director
Omnicell tries to act like a partner, but they are more like a vendor. They charge us for every...
Login or Create an Account to see details.
Director
I have the cell phone number of the sales representative and for everybody who did the installation....
Login or Create an Account to see details.
VP/Other Executive
We could argue that Omnicell charges too much, but what they offer is very positive and useful. It...
Login or Create an Account to see details.
VP/Other Executive
We are very happy with Omnicell. We went to a fully centralized model for dispensing medication....
Login or Create an Account to see details.
VP/Other Executive
The cabinet conversion was a little rocky. We had a number of CPU failures and crashes up front. It...
Login or Create an Account to see details.
VP/Other Executive
The cabinets work exactly as they are supposed to. They are extremely intuitive and easy to use.
Login or Create an Account to see details.
VP/Other Executive
Sometimes Omnicell's support takes a little time, but the support people always contact us. We can...
Login or Create an Account to see details.
Manager
The implementation is very fresh in our minds, and it did not go well. We wish that Omnicell would...
Login or Create an Account to see details.
Director
Omnicell does a good job of helping us get integrated. Once we get their carousels, that will help...
Login or Create an Account to see details.
Director
We really enjoy Omnicell. I have no complaints about them. I really like their software, their...
Login or Create an Account to see details.
Manager
Omnicell does regular service calls and maintenance for our main carousels. That is definitely a...
Login or Create an Account to see details.
Manager
We have regular calls with Omnicell. They seem to be interested in receiving user feedback and...
Login or Create an Account to see details.
Manager
The problem with Omnicell's functionality is that there are so many ways to do the same thing. Our...
Login or Create an Account to see details.
Manager
The vendor that is at the top of the market flips every few years, but at this point, Omnicell is...
Login or Create an Account to see details.
Manager
Omnicell's training is very basic and relies a lot on tip sheets. We can purchase on-site training...
Login or Create an Account to see details.
Manager
With the reports, I wish they could be different in certain ways that we can look at things. We...
Login or Create an Account to see details.
Manager
We have some contact people that we can get a hold of, but they don't really come anymore unless...
Login or Create an Account to see details.
Manager
Omnicell is pretty easy to use once we get in there. The initial training was a little confusing,...
Login or Create an Account to see details.
Manager
We have looked at different systems and things to do. I don’t know whether Omnicell is thinking...
Login or Create an Account to see details.
Manager
I have been dealing with these products for over a decade. Omnicell is a great fit for our facility....
Login or Create an Account to see details.
Manager
With the Omnicell XT Automated Dispensing Cabinets, we have been having some failures and things...
Login or Create an Account to see details.
Manager
Omnicell sold us really high on the product, and I am not sure that it was the best product at the...
Login or Create an Account to see details.
Manager
We did an end-user training for the cabinets, and that went really well. It probably goes down some...
Login or Create an Account to see details.
Manager
Omnicell has improved even since last year. They listen to us and what we need. They have done...
Login or Create an Account to see details.
Manager
We are happy with the cabinets, and we are going to keep them. If we have an issue, the technicians...
Login or Create an Account to see details.
Director
Our partnership with Omnicell is very strong. In the past, I have been legitimately angry with...
Login or Create an Account to see details.
Director
After our terrible implementation, we put together a gap analysis and worked with our customer...
Login or Create an Account to see details.
Director
We were really unhappy with the implementation of the cabinets. We didn't feel like we got the...
Login or Create an Account to see details.
Manager
One of the troubles we had before with the Omnicell product was that it didn’t interface super well...
Login or Create an Account to see details.
Manager
I used to have a lot of direct interaction with the Omnicell folks, but now that we are part of a...
Login or Create an Account to see details.
Manager
We have issues every now and then, but I can’t think of anything Onnicell could do to improve. The...
Login or Create an Account to see details.
Manager
One thing that Omnicell does well is their tutorials. We had a circuit board that went bad, and I...
Login or Create an Account to see details.
Director
The system's reporting capabilities are very limited and require significant manual manipulation.
Login or Create an Account to see details.
Manager
I like that the cabinet is extremely customizable according to our needs. It is easy to use and...
Login or Create an Account to see details.
Manager
I wish the cabinet would communicate better with our other hospital systems. For example, we have a...
Login or Create an Account to see details.
Analyst/Coordinator
I am a little traumatized by Omnicell's installation process, but we are a large hospital. We did an...
Login or Create an Account to see details.
Analyst/Coordinator
Omnicell is a little hit or miss with their support. Being a new customer, we have tons of questions...
Login or Create an Account to see details.
Analyst/Coordinator
The cabinets do what they are supposed to do. Omnicell does a very good job of selling their product...
Login or Create an Account to see details.
Analyst/Coordinator
When we got Omnicell XT Automated Dispensing Cabinets, we were expecting Omnicell to take the wheel....
Login or Create an Account to see details.
Director
Overall, our experience with Omnicell has been great. The product, engineering, technical aspects,...
Login or Create an Account to see details.
Director
We have a great team. When we switched to the Omnicell XT Automated Dispensing Cabinets, we weren't...
Login or Create an Account to see details.
Director
In terms of nickel-and-diming, Omnicell's pricing model is very à la carte. We ended up paying for...
Login or Create an Account to see details.
Director
We have had some challenges with hardware longevity, stability, and durability. Those challenges...
Login or Create an Account to see details.
Manager
Omnicell nickel-and-dimes us to death. Everything is on a separate contract, so everything has a...
Login or Create an Account to see details.
Manager
In our relatively mature Omnicell world, upgrades are pretty much done seamlessly. There have been a...
Login or Create an Account to see details.
Manager
We haven't had a large amount of ongoing training. It hasn't particularly been offered. There is...
Login or Create an Account to see details.
Manager
The cabinets do exactly what Omnicell said they would. For the most part, the cabinets are super...
Login or Create an Account to see details.
Manager
When we got the first generation of the cabinets, Omnicell actually had to bring in a team to...
Login or Create an Account to see details.
Manager
For the most part, the cabinets are reliable. They reboot really quickly. The cabinets just aren't...
Login or Create an Account to see details.
Manager
We really don't get training from Omnicell. Using the new version is pretty much just like using the...
Login or Create an Account to see details.
Manager
For most questions that I have, I call the customer service people, who are really helpful....
Login or Create an Account to see details.
Manager
We do weekly optimizations of the cabinets. Each individual unit is current. Omnicell's reports make...
Login or Create an Account to see details.
Manager
We are kind of limited by our corporate team in terms of purchasing all the bells and whistles. We...
Login or Create an Account to see details.
Manager
One definite negative is that we have to manually override the drawers in emergency situations. For...
Login or Create an Account to see details.
Director
Omnicell keeps their promises, but I have problems with the customer service. I have an ongoing...
Login or Create an Account to see details.
Director
Omnicell is pretty good about being proactive. They do preventative maintenance and hardware...
Login or Create an Account to see details.
Director
We have had good and bad trainers from Omnicell over the years. We have added more cabinets and had...
Login or Create an Account to see details.
Director
I don't know anything about the system upgrades, but the system does what it is supposed to do. It...
Login or Create an Account to see details.
Director
Omnicell really does try to move things forward and listen to the things we want.
Login or Create an Account to see details.
Director
Omnicell has supported us well during the COVID-19 crisis. We have had some problems, but our...
Login or Create an Account to see details.
Director
Omnicell's cabinets are the best on the market. Their cabinets are way better than other vendors'...
Login or Create an Account to see details.
Manager
Not much has changed with the cabinets. We are supposed to implement new equipment sometime this...
Login or Create an Account to see details.
Manager
The Omnicell cabinets are high quality. I would give all the products that we use the highest score...
Login or Create an Account to see details.
Manager
I think Omnicell did the best they could to make sure they had the appropriate equipment to handle...
Login or Create an Account to see details.
Manager
We got the initial training, but we could use more ongoing training and support, and we aren't...
Login or Create an Account to see details.
Manager
The scanning function is lacking in the anesthesia workstation. The ability to scan out medications...
Login or Create an Account to see details.
Manager
Omnicell's support lacks the ability to provide solutions to many problems we are having. That is...
Login or Create an Account to see details.
Director
Omnicell keeps promises. They have at least helped with support. For the cabinets, there isn't a lot...
Login or Create an Account to see details.
Manager
Omnicell very much avoids nickel-and-diming. It seems like every other week, we have something...
Login or Create an Account to see details.
Manager
The Omnicell XT Automated Dispensing Cabinets are easy to use for our overall workflows. With things...
Login or Create an Account to see details.
Manager
The Omnicell XT Automated Dispensing Cabinets are fairly simple. The cabinets are easier to use than...
Login or Create an Account to see details.
Director
Whenever we do an upgrade outside of the main service contract, everything has a charge associated...
Login or Create an Account to see details.
Analyst/Coordinator
The biggest dissatisfier about the cabinets is that we can't install our CSM software right now. We...
Login or Create an Account to see details.
Analyst/Coordinator
There is no talk of making any switch. We are an Omicell shop, overall. We are satisfied with the...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor marketed these cabinets as having the same footprint and more space. That isn't true....
Login or Create an Account to see details.
Analyst/Coordinator
Omnicell loves to charge us for every little thing. That is the most annoying thing about the...
Login or Create an Account to see details.
Analyst/Coordinator
One of the biggest problems with the Omnicell system is the labels. There are spools inside the...
Login or Create an Account to see details.
Analyst/Coordinator
We have had a good experience with our most recent implementation. Volume is a big thing with me....
Login or Create an Account to see details.
Analyst/Coordinator
The solution is easy to use, as long as we are only talking about the dispensing cabinets and not...
Login or Create an Account to see details.
Analyst/Coordinator
We use expiration tracking, but there is no setting to guide the user to the product that is...
Login or Create an Account to see details.
Analyst/Coordinator
Omnicell has gotten so wrapped up in acquiring and integrating new technology. That is good, but...
Login or Create an Account to see details.
Analyst/Coordinator
Omnicell's support has improved. We aren't on hold for a half-hour anymore. But I feel like the...
Login or Create an Account to see details.
Analyst/Coordinator
We have set some goals for our cabinets, and for the most part, we have met those goals. There are...
Login or Create an Account to see details.
Analyst/Coordinator
We get our money's worth for the cabinets because we have to have them. We aren't going to another...
Login or Create an Account to see details.
Analyst/Coordinator
We got a quote on another Omnicell product, and the price was astronomical. We went with another...
Login or Create an Account to see details.
Manager
Nothing really changes with Omnicell. We just have Windows 10 and server upgrades. That is it. There...
Login or Create an Account to see details.
Manager
Omnicell is not very good at implementations. The resources that can support a go-live are limited,...
Login or Create an Account to see details.
Manager
Omnicell's technical support people are decent, but they aren't very proactive. There is a lack of...
Login or Create an Account to see details.
Manager
Considering what we are paying Omnicell, I should be able to get a 10-year run out of our cabinets....
Login or Create an Account to see details.
Manager
We have had a lot of cabinet hardware issues. That seems to be the case with a lot of folks. The...
Login or Create an Account to see details.
Manager
Omnicell has been good at supporting us during COVID-19. We haven't had any interruptions in...
Login or Create an Account to see details.
Manager
The cabinet is part of our long-term plans. We are upgrading all our cabinets to the XT versions.
Login or Create an Account to see details.
Manager
Without Omnicell, we would be dead in the water. We rely heavily on their products for integration purposes....
Login or Create an Account to see details.
Manager
Everything that Omnicell has given us has worked. Back in the old days, we had problems every single...
Login or Create an Account to see details.
Manager
The product is pretty easy to use. There is really nothing to it.
Login or Create an Account to see details.
Director
There are some opportunities to improve the functionality of the product. I haven't seen a whole lot...
Login or Create an Account to see details.
Director
Omnicell has done some proactive things with the cabinets, and that is unique for the industry. I...
Login or Create an Account to see details.
Director
Some of the cabinet's functionality isn't great. The drawer latch design is probably not good. We...
Login or Create an Account to see details.
Director
The touch screens are pretty reliable. Our touch screens have failed in the past in other cabinets....
Login or Create an Account to see details.
Director
The Omnicell customer service desk has a pretty significant knowledge gap that has been there ever...
Login or Create an Account to see details.
Director
It took Omnicell quite a while to establish a parts depot in our area, and with that, there have...
Featured Report
Preferences