Omnicell XT Automated Dispensing Cabinets Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
In terms of ongoing phone and web support, I don't think anyone is perfect, but I really don't have...
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In terms of forecasted overall satisfaction in 12 months, Omnicell isn't going to make me any...
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The vendor doesn't avoid charging for every little thing. I understand their business model, but...
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Operations
I don't have a problem with the technology; I just have a problem with the company. Our...
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Product
The current product functionality meets all our needs today. Omnicell actually meets our needs...
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Implementation of the product is too complex; imagine buying a laptop that is just a shell and...
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Operations
Large companies like Omnicell are leaning more toward having a bunch of videos we can watch for...
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Product
Omnicell doesn’t promise much, and that is a problem. It is what it is because there isn't much...
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Omnicell needs to have more publicity to say what benefits we are getting. They could literally come...
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Relationship
Omnicell has pretty good support. Here and there, we have some issues, but it is easy to escalate...
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We would expect Omnicell to stick with one pricing model. We would like them to sell us equipment...
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Product
The screens and options are different for nursing staff and pharmacy staff, so that makes it...
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Relationship
I think we are on our third customer success manager. They try, or they move on. We haven’t found...
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Relationship
We have had to escalate several problems. People get involved, but we don’t get a resolution that...
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Product
We have had to replace a lot of physical components in the machines already, and that is kind of...
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Relationship
I wish Omnicell were a bit more resilient; we have had a surprising number of issues with physical...
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Operations
The implementation was rushed, and things have been very difficult since the beginning. I feel like...
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Operations
The initial training was very poor. We all went live together on the same server but got different...
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Loyalty
We decided to move to the Omnicell XT Automated Dispensing Cabinets because Omnicell is sunsetting a...
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Product
The Omnicell XT Automated Dispensing Cabinets are very sturdy. The hardware is excellent. The...
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Relationship, Product
Omnicell does a good job of reinvesting in some of their hardware and hearing what the customers...
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Relationship
Our service contract with Omnicell works pretty well. When we place a call, the tech can usually...
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Value
The Omnicell XT Automated Dispensing Cabinets are way overpriced. But their competitor's system has...
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Product
The Omnicell XT Automated Dispensing Cabinets have kept up with updates. The hardware has lasted...
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Culture, Value
For the most part, Omnicell avoids charging for every little thing. It seems like Omnicell is...
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Culture
Omnicell could improve their purchase model. We have to buy different drawers; that is just their...
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Product
I don't have any problem with the quality of the Omnicell XT Automated Dispensing Cabinets. I...
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Culture, Operations
Omnicell oversold the Omnicell XT Automated Dispensing Cabinets. The vendor made representations...
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Culture, Value
The project with Omnicell wasn't exactly what was promised at the beginning, and it took longer than...
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Culture, Value
Omnicell is doing some work on newer analytics modules and dashboards, but those features come at an...
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Relationship
I have heard the pharmacy staff members talk about how the support team from Omnicell is slow to...
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Culture, Value
Omnicell is like a smorgasbord where we have to pay for everything on the menu. The vendor has a lot...
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Product
Omnicell makes a very sturdy piece of hardware, but all of the automated dispensing cabinets on the...
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Loyalty
We looked at other options, but the best option for us financially was to stick with Omnicell. Some...
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Relationship
With Omnicell, we have never had an instance where they haven't been proactive. If they have issues...
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Product
I like the size of the Omnicell XT Automated Dispensing Cabinets and what fits inside them. The...
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Product
For how new the Omnicell XT Automated Dispensing Cabinets are, there are a lot of electrical and...
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Loyalty, Relationship
Our relationship with Omnicell is not as great as it was. We moved away from an Omnicell product...
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Relationship, Operations, Product
I really like the physical product, but I don't like the support we are receiving from Omnicell. The...
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Operations
The implementation of the Omnicell XT Automated Dispensing Cabinets was very good and went very...
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Loyalty, Value
When selecting vendors, we looked at BD, and they were so much more expensive than Omnicell, and...
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Product
Omnicell is really Johnny-on-the-spot with the cabinets. Overall, the dispensing cabinets are very...
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Relationship
With the help desk support for Omnicell, we have to get to the second or third level to get some...
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Relationship, Product
We engage with Omnicell frequently, and some of the things we have asked for improvement on are...
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Product, Value
The biggest thing with the Omnicell XT Automated Dispensing Cabinets is that they allow us to have...
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Product
This is not specific to an Omnicell XT Automated Dispensing Cabinet, but I would like to see some...
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Value
Omnicell does not avoid charging for every little thing. I feel like they have improved over time,...
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Product
We have a pretty good familiarity with the Omnicell XT Automated Dispensing Cabinets. We have them...
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Value
With the Omnicell XT Automated Dispensing Cabinets, once we are committed, we are there. It isn't...
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Operations
Omnicell doesn’t really provide ongoing training, and they are generally a little slower with new...
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Product
The Omnicell XT Automated Dispensing Cabinets are pretty straightforward and work as promoted. The...
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Relationship
Omnicell’s support and service requests have been a little off over the last year or so. The vendor...
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Relationship
Omnicell is not very proactive. They sit back and tell us to let them know about things. We have had...
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Value
I have a fear that how Omnicell charges for some things will transition in the future. Historically,...
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Relationship, Operations
Go-lives are the biggest challenge for the Omnicell cabinets. If we are not very engaged and in tune...
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Operations
Because the Omnicell XT Automated Dispensing Cabinets are for patient care impact and the providers...
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Product
I like that the Omincell XT Automated Dispensing Cabinets are user-friendly, and they are...
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Operations, Product
When we rolled out the Omnicell XT Automated Dispensing Cabinets, there were some bumps, but there...
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Relationship, Product
The Omnicell XT Automated Dispensing Cabinets are working fine and doing a great job. They hold the...
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Product
Being able to load something in the Omnicell XT Automated Dispensing Cabinets is very attractive. We...
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Relationship
Omnicell has reached out to us in the past about hard drives that they noticed are going to fail and...
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Loyalty, Relationship, Product
Omnicell is releasing a refrigerated locked medication storage. That has been a need that hasn't...
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Culture, Value
We have a maintenance package with Omnicell, so pretty much anything that breaks is covered, and...
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Product
There is a light that lights up below the bin that the nurse is supposed to pull the medication from...
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Relationship
If something shuts me down completely with the Omnicell XT Automated Dispensing Cabinets, I can just...
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Product
We upgraded to Omnicell OmniCenter as our interface for the Omnicell XT Automated Dispensing...
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Product
With the Omnicell XT Automated Dispensing Cabinets, the nurse workflow could be simpler with the...
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Product, Value
Reports in Omnicell XT Automated Dispensing Cabinets are easy and nice for end users, so that is...
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Relationship
Omnicell tries to say that they are monitoring our equipment through their services and IT team to...
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Culture, Value
There have been continued increases with our Omnicell service contracts. Everything is very...
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Relationship
Our Omnicell executive is very engaged, and Omnicell has come up with metrics that we have asked...
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Value
Omnicell tries to deliver new technology, but we may not need those things. There is an excessive...
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Relationship, Operations
Omnicell could have improved the project management and quality of project managers for...
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Relationship
Omnicell hasn’t kept their promises with their support and ticket resolution. We struggle with the...
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Relationship, Product
We have had downtime struggles with Omnicell. There were hard-drive issues with certain things...
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Operations, Product
Omnicell’s upgrades are really disruptive to the workflow because they can only be done during...
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Value
When something breaks on a cabinet, it is really expensive because everything is à la carte, from a...
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Operations
Omnicell has documentation for customers, but there is really no other training per se. They have a...
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Relationship, Value
Omnicell needs to reach out first. When I bought the pumps, I spent a lot of money. A few years...
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Relationship
With the Omnicell XT Automated Dispensing Cabinets, sometimes there are delays in getting a response...
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Product
The Omnicell XT Automated Dispensing Cabinets are not intuitive. The person who built the software,...
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Relationship
We have problems with Omnicell’s support people. We place a ticket, and there is a lag before they...
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Loyalty
Our end users are getting places with the Omnicell product. They have a little more of what they see...
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Value
With Omnicell, we have definitely gone through some growing pains, but the vendor is delivering on...
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Culture, Loyalty
We switched to Omnicell because they seemed to offer a more robust platform. I was really looking to...
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Operations
The implementation was rough. Omnicell could have done better at truly understanding our workflow....
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Operations, Value
Omnicell came on-site and did some training, and that was good. Then they told us we could go onto...
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Relationship, Operations
The Omnicell XT Automated Dispensing Cabinets are not too hard to use for those who are getting into...
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Value
The Omnicell XT Automated Dispensing Cabinets are expensive, but they are worth it. They incorporate...
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Relationship
I don't think Omnicell is proactive; they are more reactive. When I call stuff into them, it takes...
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Relationship
When we have a question, we will call Omnicell, but most of the time they can't help us, so they...
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Operations
Omnicell has got an awesome online platform for training.
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Product
Nursing struggles with the Omnicell XT Automated Dispensing Cabinets.
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Value
Omnicell charges us for random things even though we have a maintenance contract. Also, Omnicell is...
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Product
The Omnicell XT Automated Dispensing Cabinets themselves have been working well, and we have no...
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Relationship
Omnicell maintains the cabinets well. We have someone from Omnicell who comes regularly for...
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Loyalty, Operations
We had an implementation experience with Omnicell that was not as expected. We moved a cabinet, and...
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Relationship
Omnicell has made many changes with their customer service call center, and they think those changes...
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Product
What I like about the Omnicell XT Automated Dispensing Cabinets is the system is user-friendly at...
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Operations
Omnicell could improve the training if they would stop pushing us to watch videos. Some people learn...
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Culture, Value
I do remember one instance sticking out where we had a refrigerator that had just completely died,...
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Operations
We just implemented the vendor's new anesthesia workflow, and the documentation they gave us was...
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Product
Omnicell's systems are very disconnected. For example, they have OC-Web, which runs on the cloud,...
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Relationship
With Omnicell's support, I think we are a special case. They do give us the assistance we need. I...
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Relationship
With Omnicell, I know a couple of really good people who help us, but I don't know what direction...
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Product, Value
Omnicell's data is good. I think that is the best thing I could say about the value we get from...
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Relationship
Omnicell doesn't commit to a lot of promises. So the ones that they will commit to, they do keep,...
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Product
Omnicell's integration is good. They connected to our EHR system, and it is a bidirectional...
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Product
If someone is looking at automated cabinets, my advice is that there are a lot of variables to...
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Relationship, Product
Omnicell has changed a lot recently. They are not as innovative as they used to be, and they are not...
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Product, Value
The downside of Omnicell's system is that it takes more time for a nurse to do a medication pass...
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Product
Some of the reconfiguration is not intuitive but needs to be done. Every once in a while, the system...
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Relationship
Every time we have called Omnicell's customer support, the person who has answered has been able to...
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Value
We got the Omnicell XT Automated Dispensing Cabinets to try to cut down on waste, and it has...
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Loyalty, Value
We are starting to look to see whether we are going to switch from Omnicell to another vendor or...
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Culture, Relationship, Product
With Omnicell, I would want to see things they are working on implemented with other people because...
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Operations
Omnicell’s ongoing training is the information that they give us when we have new things that we...
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Product
We have to really work to get things integrated with the Omnicell XT Automated Dispensing Cabinets....
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Loyalty
We are considering staying with the Omnicell XT Automated Dispensing Cabinets because the carousels...
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Relationship
Omnicell is trying to improve. We were assigned a customer success representative on the call who,...
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Loyalty, Relationship
We are starting to replace the Omnicell XT Automated Dispensing Cabinets, and that is unfortunate...
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Relationship
We have been so disappointed in Omnicell’s customer service and billing. I have screamed it from the...
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Culture
The Omnicell XT Automated Dispensing Cabinets are pretty easy to use. The product has a function and...
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Relationship
The way Omnicell splits up their representatives and because of the type of facility we are, we get...
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Value
The Omnicell XT Automated Dispensing Cabinets are way overpriced. We are stuck because we needed...
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Product
The product quality of the Omnicell XT Automated Dispensing Cabinets is good. However, the cabinets...
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Loyalty, Relationship
Omnicell is not so bad that they aren't worth having, but if I had the choice, I would choose...
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Value
Omnicell has an Omnicell One solution that has everything built in, and if we don't pay extra for...
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Operations
When we implemented Omnicell's system into multiple parts of our organization, every area didn’t get...
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Product, Value
Omnicell has shoved inventory tracking and ways that we can make improvements to our inventory all...
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Relationship
When we submit an electronic ticket to Omnicell, they are usually not that great about responding...
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Loyalty
I believe we are on Windows 10, and I believe the vendor has the contract extended until 2030 or so....
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Relationship
The vendor has a lot of new people who have never worked in a certain division, and they are the...
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Value
The vendor tends to charge for everything. We have a service contract. If I need service or parts,...
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Product
We can send a feature enhancement via email to the vendor. I go in and create a restock route for...
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Loyalty, Product
If we are looking at an Omnicell cabinet, there is a touch screen with a keypad and a biometrics...
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Operations
The vendor doesn't do any training, and the training we get is abysmal. A lot of times, they will...
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Loyalty, Product
The outcome of the product is good because most of the meds are already in the cabinet for the...
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Relationship
The vendor doesn’t do preventive maintenance. We also don't really have communication with the...
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Loyalty, Product
I would buy Omnicell again, but they could improve. We have replaced hundreds of failing drawers....
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Operations
As far as the implementation goes, I do all the installs here. That is called self-installing. We...
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Operations
When we had another product, training was more pharmacy driven where we trained the nurses. Now with...
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Product
The Omnicell Automated Dispensing Cabinets are easy to learn, but Omnicell has various reports that...
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Product
The Omnicell XT Automated Dispensing Cabinets and our EHR talk to each other, so it is very end-user...
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Loyalty, Product
Omnicell's server gives us way more trouble than the cabinets do, and Omnicell has been less up...
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Relationship
Omnicell’s customer support is pretty solid. I can usually escalate things that are extremely...
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Operations
Omnicell’s initial training was a mixed bag, but the ongoing training has been better than the...
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Product
The Omnicell XT Automated Dispensing Cabinets are relatively intuitive. The server side is less so,...
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Operations
When this solution has upgrades and stuff, it just seems like it is not as reliable as it should be....
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Culture, Product
I can't say that I have had any issues with the product working as promoted. I'm happy that I have...
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Operations
It is difficult to get to the many layers of this solution, even for some of the vendor's...
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Relationship
I don't think Omnicell has very good executive involvement. I can speak to a technician, but they...
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Relationship
Omnicell is not very quick to respond to questions about functionality. If we need to have something...
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Product
Some of our current goals for this solution include regulatory things that need better safeguards....
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Relationship
Omnicell is unwilling to integrate with our EHR. They don't listen to their customers. Things always...
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Relationship
Our customer success manager is very good at what they do. They are fantastic. Our customer success...
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Relationship, Product
The Omnicell XT Automated Dispensing Cabinets are getting older, but they are not super old. We have...
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Operations
I don't know that we need training with the Omnicell XT Automated Dispensing Cabinets. But if...
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Value
Our view of Omnicell has gone down recently. They moved to subscription services for everything. If...
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Relationship
Omnicell always offers all these things that they don’t actually follow through with. We had an...
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Relationship
The Omnicell XT Automated Dispensing Cabinets break down a good amount. We don’t have an Omnicell...
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Relationship, Operations
During our go-live, we had pretty good carte blanche access to Omnicell. It wasn’t good because they...
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Operations
Overall, everything went pretty smoothly with Omnicell during a recent implementation, just not as...
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Product
It would be really nice if there were a module in the cabinet that would dispense a binary connector...
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Loyalty, Product
There are some things that just aren't possible to do with the Omnicell XT Automated Dispensing...
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Relationship
The challenge with the support from Omnicell is that there are two different realms. In one case,...
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Relationship
There are some tickets that we sent in with problems that we haven't seen the resolutions for....
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Operations
Honestly, a lot of the training from Omnicell seems to be self-guided, so I don't feel like I have a...
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Loyalty
I find the Omnicell XT Automated Dispensing Cabinets very cumbersome to use compared to our previous...
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Relationship
When we reach out to Omnicell for support, they are pretty good about responding to problems with...
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Relationship, Product
If there is an interface issue between our EHR and Omnicell, it is incredibly difficult to get that...
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Loyalty
The reason we switched to Omnicell was for their controlled substance dispenser and the ability it...
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Relationship
I don't hate the product. We still use it. But when issues come up, it is hard to work with anybody...
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Product
Reporting is a major issue with Omnicell. It is very difficult to extract the report we want or the...
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Relationship, Product
Omnicell could turn their service model around by working on the functionality of the hardware...
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Culture, Value
Some of our issues with Omnicell are more about meeting expectations. Actions speak louder than...
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Operations
Omnicell hasn’t offered us anything since the initial training. They don't send anything out to let...
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Product
We have had issues with controlled substance dispensing with the Omnicell XT Automated Dispensing...
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