Omnicell XT Automated Dispensing Cabinets Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
Omnicell always offers all these things that they don’t actually follow through with. We had an...
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Relationship
The Omnicell XT Automated Dispensing Cabinets break down a good amount. We don’t have an Omnicell...
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Relationship, Operations
During our go-live, we had pretty good carte blanche access to Omnicell. It wasn’t good because they...
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Operations
Overall, everything went pretty smoothly with Omnicell during a recent implementation, just not as...
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Product
It would be really nice if there were a module in the cabinet that would dispense a binary connector...
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Loyalty, Product
There are some things that just aren't possible to do with the Omnicell XT Automated Dispensing...
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Relationship
The challenge with the support from Omnicell is that there are two different realms. In one case,...
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Relationship
There are some tickets that we sent in with problems that we haven't seen the resolutions for....
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Operations
Honestly, a lot of the training from Omnicell seems to be self-guided, so I don't feel like I have a...
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Loyalty
I find the Omnicell XT Automated Dispensing Cabinets very cumbersome to use compared to our previous...
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Relationship
When we reach out to Omnicell for support, they are pretty good about responding to problems with...
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Relationship, Product
If there is an interface issue between our EHR and Omnicell, it is incredibly difficult to get that...
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Loyalty
The reason we switched to Omnicell was for their Controlled Substance Dispenser and the ability it...
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Relationship
I don't hate the product. We still use it. But when issues come up, it is hard to work with anybody...
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Product
Reporting is a major issue with Omnicell. It is very difficult to extract the report we want or the...
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Relationship, Product
Omnicell could turn their service model around by working on the functionality of the hardware...
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Culture, Value
Some of our issues with Omnicell are more about meeting expectations. Actions speak louder than...
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Operations
Omnicell hasn’t offered us anything since the initial training. They don't send anything out to let...
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Product
We have had issues with controlled substance dispensing with the Omnicell XT Automated Dispensing...
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Product
As far as nursing users of the Omnicell XT Automated Dispensing Cabinets, the use of...
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Relationship
Omnicell support’s ticket process is not the most efficient. They have internal disconnects between...
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Operations
We needed more in-person training for the Omnicell XT Automated Dispensing Cabinets. Omnicell has a...
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Loyalty
We have more software pieces to implement in the Omnicell XT Automated Dispensing Cabinets. We are...
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Operations, Product
I would tell others looking at Omnicell that, at least in our experience, it isn't how Omnicell can...
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Operations
The implementation process for the Omnicell XT Automated Dispensing Cabinets has been very...
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Relationship, Product
Omnicell made a lot of promises. They told us that their cabinets were very sturdy, made of metal,...
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Value
Omnicell doesn't avoid charging for every little thing. Their label paper is thought of very highly....
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Product
The reporting platform that the Omnicell XT Automated Dispensing Cabinets use is not perfect yet,...
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Relationship
There is some trouble with Omnicell being proactive, and part of that is because they don't have a...
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Relationship, Operations
Omnicell has had a lot of turnover, so when we implemented the Omnicell XT Automated Dispensing...
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Product
There are a lot of cool features that the Omnicell XT Automated Dispensing Cabinets have that are...
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Operations
We implemented a paired chain of command for our Omnicell implementation where if we escalated or...
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Product
There are safety features in the Omnicell XT Automated Dispensing Cabinets that are meant to slow...
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Relationship
Omnicell has some of the right people on their strategic teams. There is one individual who...
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Loyalty
I'm a bit more hopeful about my forecasted overall satisfaction with Omnicell because I will be able...
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Relationship
With Omnicell, we put in a ticket, and someone will pick it up. We regularly have a meeting with the...
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Loyalty, Relationship
Omnicell could be responsive and, at the end of the day, say it is what it is. Omnicell has a lot of...
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Value
I understand Omnicell will have to charge us when we are buying parts and stuff like that. We have a...
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Value
My main issue with the front of the system's functionality is the vendor hasn't really changed...
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Value
The Omnicell XT Automated Dispensing Cabinets cost a substantial amount of money; there are no...
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Culture, Value
I don't have access to a certain function right now because Omnicell out of nowhere decided they...
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Operations
In terms of training, Omnicell puts videos on their website that we have to log in to, and they say...
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Relationship, Value
The main issue we have had with Omnicell is horrible customer service. When we brought in Omnicell’s...
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Loyalty, Operations
I had some previous experience with the Omnicell cabinets, so they weren't foreign to me, but I...
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Loyalty
We had an organizational change to Omnicell. We were well on the way to implementing another...
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Operations
Training, at least on the pharmacy end, was almost nonexistent. The cabinets that Omnicell was...
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Relationship
Service is one thing that we have been trying to work with Omnicell on. The response to and closure...
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Loyalty, Value
With our last cabinet, the vendor’s model was to force us to upgrade to the next model. Omnicell...
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Relationship
We have a support agreement with Omnicell where we have support services available to address needs....
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Relationship
Omnicell has a pretty good support team, though sometimes it is hard to get in touch with support...
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Product
Overall, the Omnicell XT Automated Dispensing Cabinets have decent functionality, though we are...
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Relationship
The Omnicell support that we received when we switched from our on-premises server to a different...
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Relationship, Product
We have a cloud server with Omnicell, and that is not very nice because we have had an issue for a...
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Operations
With the Omnicell XT Automated Dispensing Cabinets, we have to train ourselves. Omnicell has webinar...
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Culture, Value
We brought the Omnicell XT Automated Dispensing Cabinets on with the understanding that there would...
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Culture, Loyalty
The Omnicell XT Automated Dispensing Cabinets are part of our long-term plans, but I wish I had an...
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Relationship
Things with Omnicell are going very well. What is working well is that the service is fairly good....
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Product
What I would change with Omnicell is that their canned reporting is not the best. The reports are a...
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Value
With Omnicell, whenever we have needed a custom report, some integration, or add-ons, we have had to...
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Operations
For the Omnicell XT Automated Dispensing Cabinets, Omnicell trains our pharmacy automation...
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Culture, Relationship
I would like Omnicell to reach out about scheduled maintenance. That is probably the biggest thing I...
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Value
We haven’t had issues with the Omnicell XT Automated Dispensing Cabinets; everything is functioning...
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Product
Our only issues with Omnicell are just maintenance things, like drawers that break. But we don’t...
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Culture, Value
The vendor has been flexible with us on charges, so that has been good.
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Loyalty, Relationship
I’m optimistic that my overall satisfaction will get better in the next year with this product. I...
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Product
The Omnicell XT Automated Dispensing Cabinets are very user friendly. They have a lot of good...
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Product
Every once in a while, I do have issues. The one issue I do have with the Omnicell XT Automated...
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Product
The pockets are very long. One issue I have is when the pockets are not the individual pockets, they...
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Relationship, Product
There is a good process for implementing new Omnicell cabinets. There has been good vendor...
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Culture, Relationship
With all companies, I try to tell them not to surprise me; they should tell me what is coming out in...
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Product
There is always some room for improvement with the Omnicell XT Automated Dispensing Cabinets meeting...
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Product
The Omnicell XT Automated Dispensing Cabinets are really good. I'm overall very impressed with the...
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Relationship
Our on-site Omnicell service person does a really good job. We have a lot of cabinets that deal with...
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Relationship
Omnicell listens to enhancement request ideas for the software or the programs. That is positive,...
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Culture, Value
Omnicell understands and has committed to developing additional pieces, but they try to bundle some...
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Value
With the Omnicell XT Automated Dispensing Cabinets, we are paying for the cabinet and for the...
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Relationship
Omnicell has been pretty good with their service, and they are usually available. But we would like...
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Relationship, Product
By the time we figure them out, the Omnicell XT Automated Dispensing Cabinets are pretty easy to...
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Value
It seems like a trend that vendors are charging now for every little thing. When we have looked to...
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Product, Value
Overall, the Omnicell XT Automated Dispensing Cabinets are pretty good. Having the ability to store...
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Operations, Product
We just implemented new cabinets, and they function pretty well. The Omnicell XT Automated...
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Product, Value
The Omnicell XT Automated Dispensing Cabinets allow us to get medications at the bedside for the...
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Product, Value
We would benefit a lot from an updated patient-specific dose workflow in the Omnicell XT Automated...
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Product
We have an application called OmniCenter Remote Access. Anytime there are any discrepancies, I get...
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Product
I like the Omnicell XT Automated Dispensing Cabinets, their functionality, and what they do. I like...
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Relationship
I don't love Omnicell’s support. They have a number that we can call, and they always create...
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Relationship, Product
If the Omnicell XT Automated Dispensing Cabinets break down physically or materially, Omnicell does...
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Operations
As far as the computer programming part of the Omnicell XT Automated Dispensing Cabinets goes,...
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Loyalty, Product
We love the Omnicell product because of a lot of the functionality. The previous Omnicell product we...
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Loyalty, Value
Omnicell came in and went to the cloud, and now we are all on one server. That is saving us lots of...
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Operations
The vendor's people are very straightforward, and they get to things. We have our new stuff, and the...
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Value
The product is able to function. We are not meeting a lot of our needs because we don't want to pay...
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Product
The Omnicell XT Automated Dispensing Cabinets have been good and worked as expected. I don't have...
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Product
The cabinets do pretty well, but some things are not so good. We have had a lot of hard drive issues...
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Product
I don't know what else I want the cabinets to do. If Omnicell could get refrigerated locking lid...
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Operations
There is just not much ongoing training. I wouldn’t buy the product again. I'm not a big fan of it;...
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Culture, Relationship, Operations
If I were talking to a peer about Omnicell and the pros and cons, I would tell them they have to go...
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Loyalty, Relationship
Omnicell has some people who are working really hard to hear and listen. They weren't getting out...
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Product
I prefer Omnicell over one of their competitors in particular because I find Omnicell's reports to...
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Product
The product is a drug cabinet that functions and has traceability. I can do reports, and the system...
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Product
The Omnicell XT Automated Dispensing Cabinets require either software or equipment upgrades, and I...
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Culture, Value
When we bought the stuff for Omnicell's product, we had to pay for every little thing. Now, we just...
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Product
I would tell others looking into Omnicell to compare the vendor's reports with other vendors’...
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Value
Omnicell has a charge for everything. If we want to do anything, it seems like there is always...
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Relationship, Value
Our cabinets are a few years old, so they are still working fine. We have had a couple of drawers...
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Operations, Product
The cabinets are easy to use. We didn't even have to do much training.
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Relationship
We struggle with Omnicell’s service. Omnicell answers the phone anytime we call, but they just log...
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Culture, Value
The vendor wants to make us pay for new technology to get the data we need. The vendor can sell...
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Loyalty
For controlled substances, we have full reconciliation interoperability with our EHR. We have an...
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Product
I would definitely buy the product again just because there is so much customizability in it. I like...
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Relationship
Omnicell does make promises. They try to adhere to those promises as best as they can. They are not...
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Culture, Value
Whether Omnicell charges us depends on what something is. Sometimes they will say that something...
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Operations
The cabinets are idiot proof. Even my most incompetent technicians who are not electronics or tech...
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Product
There is more space in the Omnicell XT Automated Dispensing Cabinets than in our old cabinets. I...
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Product
We are utilizing single points in patient-specific bins. That has been a rough transition in part...
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Operations
For the most part, Omnicell’s implementation team is knowledgeable. We were able to complete the...
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Product
This issue is very minor, but the keyboard on the cabinet is at a very strange angle. It is...
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Product
Some server upgrades and splits are happening, and those will improve the workflow and speed.
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Product
The newer Omnicell XT Automated Dispensing cabinets are very fragile. We are a tough crowd at the...
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Relationship
The hardest thing for me with Omnicell is the customer service experience with the follow-up. If I...
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Operations
As far as the implementation is concerned, Omnicell doesn’t have properly trained staff, but the...
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Product, Value
Almost every day, one or two drawers fail in the Omnicell XT Automated Dispensing Cabinets across...
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Product
There are medications that look or sound similar, and there are controlled substances in inventory...
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Relationship
Omnicell has a lot of new employees who are not fully functionally trained in all aspects, yet they...
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Product, Value
The measurable outcomes are tremendous with the Omnicell XT Automated Dispensing Cabinets because a...
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Product
The Omnicell XT Automated Dispensing Cabinets are very user friendly and easy to use. If someone can...
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Relationship
We are satisfied with the support from Omnicell, but it could always be better. Whenever we are...
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Relationship, Product
Omnicell recently implemented a system called OLiViA for support. It is an automated system that we...
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Product
Something that Omnicell could do to improve is implement some of the end-user enhancements that...
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Relationship, Operations
Omnicell isn’t keeping all their promises in terms of support. There was little assistance with the...
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Value
Omnicell does charge for every little thing. Omnicell works with AcuDose, and there were certain...
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Product
Omnicell's cabinets seem to break a lot. We have only had the cabinets for a couple of years, and we...
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Relationship
I don't think there is anything seemingly proactive about Omnicell. If the cabinet breaks, we have...
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Relationship
The Omnicell techs that I work with who come in and replace the broken drawers are really good.
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Product, Value
In terms of keeping up with regulations and tangible outcomes, I have been pleased lately with the...
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Operations
The Omnicell cabinets work as promoted, but learning how to work them appropriately is hard. If the...
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Product
We have had no issues. We did upgrade all of our cabinets to the newer version of the product, and...
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Product
We still have a lot of problems with the printers. We are printing bar codes, and the printers seem...
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Product
Operationally, the majority of our medications are available in the unit for nursing, respiratory,...
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Relationship
I would buy the Omnicell XT Automated Dispensing Cabinets again. The reality is that BD and Omnicell...
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Culture, Value
If I look at our contract with Omnicell, I can see the context for each thing the vendor billed us...
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Product
The things that we struggle with in the Omnicell XT Automated Dispensing Cabinets are mostly around...
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Product
With our old system, we had technicians who loaded and unloaded inventory. With the Omnicell XT...
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Product
The Omnicell XT Automated Dispensing Cabinets’ reporting has a lot to be desired, particularly...
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Operations
When we had Omnicell on-site for our initial training, the training was kind of a vanilla...
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Product
We have had hiccups, but at the end of the day, Omnicell’s upgrades have been good overall. We went...
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Product
We recently had a cabinet just stop functioning, and Omnicell replaced just about everything in it...
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Relationship
Omnicell keeps their promises, but that doesn’t always mean that I don’t want more. I feel like...
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Relationship
I think Omnicell is trying to be proactive, but we have had a number of situations where the...
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Value
Omnicell tries to charge us for extra things. For example, if we need to move a flex lock, they want...
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Operations
I wish Omnicell would have done more training. But they did show up. They demanded that everybody...
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Product
If a drawer fails, it has to be totally replaced. The fingerprint option has to reboot oftentimes....
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Culture, Value
Everything is consumable with Omnicell, and things have gotten worse. The products are bigger now,...
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Operations
We recently did an upgrade, and it was a nightmare. There were so many things that were not included...
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Relationship, Product
The cabinets do what they are supposed to do, especially on the interoperability side. We were used...
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Product
The software and the logic behind Omnicell's automated dispensing cabinets were written by...
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Product
Reporting in Omnicell's product is cumbersome, and the reports are awful to read. The name of a...
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Culture
I probably would not buy Omnicell's product again. That would depend on what the next version of...
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Relationship
Omnicell's support people don't return calls or answer tickets. If we want any movement on our...
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Relationship
Omnicell’s support turnaround time is not prompt. With our previous vendor, they would help almost...
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Relationship
We have issues with Omnicell's product, and the repairs take a long time. That holds us up, so we...
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Culture, Value
The invoices we get from Omnicell are so high that I am always surprised. I really don’t know what...
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Product, Value
I have worked with several different types of cabinets, and the Omnicell XT Automated Dispensing...
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Loyalty, Relationship, Product
Omnicell is actually pretty good with technology, and they are always coming up with something new....
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Relationship
Omnicell has gotten better at being proactive. The XT cabinets do better than the G5 cabinets.
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Relationship
Omnicell’s support team is pretty solid. I know lots of the people at Omnicell by name, and I can...
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Loyalty, Product
The Omnicell XT Automated Dispensing Cabinets are a solid product. I like some things about one of...
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Product
The Omnicell XT Automated Dispensing Cabinets do what they say, and the product is pretty reliable....
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Operations
The Omnicell XT Automated Dispensing Cabinets could be easier to use at times. Omnicell’s desire to...
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Culture, Value
Omnicell has been frustrating me a bit with charges recently, but they technically meet the terms of...
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Operations
Omnicell’s upgrades are good, and the initial go-live was probably a little less so. The initial...
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Value
With the way the product is priced, it isn't easy to change or reconfigure drawers because we have...
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Operations
Omnicell failed to establish relationships with certain departments at our organization, and the...
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Culture, Operations
We had problems during the installation of our Omnicell products, but maybe more so with other...
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Product
The product's reporting capability is difficult. There are some glitches, and the product still has...
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Relationship
Since we have been having issues, Omnicell has created barriers to our access to the executives. We...
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