Omnicell XT Automated Dispensing Cabinets Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
We are starting to look to see whether we are going to switch from Omnicell to another vendor or...
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Culture, Relationship, Product
With Omnicell, I would want to see things they are working on implemented with other people because...
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Operations
Omnicell’s ongoing training is the information that they give us when we have new things that we...
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Product
We have to really work to get things integrated with the Omnicell XT Automated Dispensing Cabinets....
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Loyalty
We are considering staying with the Omnicell XT Automated Dispensing Cabinets because the carousels...
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Relationship
Omnicell is trying to improve. We were assigned a customer success representative on the call who,...
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Loyalty, Relationship
We are starting to replace the Omnicell XT Automated Dispensing Cabinets, and that is unfortunate...
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Relationship
We have been so disappointed in Omnicell’s customer service and billing. I have screamed it from the...
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Culture
The Omnicell XT Automated Dispensing Cabinets are pretty easy to use. The product has a function and...
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Relationship
The way Omnicell splits up their representatives and because of the type of facility we are, we get...
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Value
The Omnicell XT Automated Dispensing Cabinets are way overpriced. We are stuck because we needed...
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Product
The product quality of the Omnicell XT Automated Dispensing Cabinets is good. However, the cabinets...
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Loyalty, Relationship
Omnicell is not so bad that they aren't worth having, but if I had the choice, I would choose...
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Value
Omnicell has an Omnicell One solution that has everything built in, and if we don't pay extra for...
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Operations
When we implemented Omnicell's system into multiple parts of our organization, every area didn’t get...
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Product, Value
Omnicell has shoved inventory tracking and ways that we can make improvements to our inventory all...
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Relationship
When we submit an electronic ticket to Omnicell, they are usually not that great about responding...
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Loyalty
I believe we are on Windows 10, and I believe the vendor has the contract extended until 2030 or so....
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Relationship
The vendor has a lot of new people who have never worked in a certain division, and they are the...
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Value
The vendor tends to charge for everything. We have a service contract. If I need service or parts,...
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Product
We can send a feature enhancement via email to the vendor. I go in and create a restock route for...
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Loyalty, Product
If we are looking at an Omnicell cabinet, there is a touch screen with a keypad and a biometrics...
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Operations
The vendor doesn't do any training, and the training we get is abysmal. A lot of times, they will...
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Loyalty, Product
The outcome of the product is good because most of the meds are already in the cabinet for the...
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Relationship
The vendor doesn’t do preventive maintenance. We also don't really have communication with the...
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Loyalty, Product
I would buy Omnicell again, but they could improve. We have replaced hundreds of failing drawers....
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Operations
As far as the implementation goes, I do all the installs here. That is called self-installing. We...
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Operations
When we had another product, training was more pharmacy driven where we trained the nurses. Now with...
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Product
The Omnicell Automated Dispensing Cabinets are easy to learn, but Omnicell has various reports that...
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Product
The Omnicell XT Automated Dispensing Cabinets and our EHR talk to each other, so it is very end-user...
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Loyalty, Product
Omnicell's server gives us way more trouble than the cabinets do, and Omnicell has been less up...
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Relationship
Omnicell’s customer support is pretty solid. I can usually escalate things that are extremely...
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Operations
Omnicell’s initial training was a mixed bag, but the ongoing training has been better than the...
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Product
The Omnicell XT Automated Dispensing Cabinets are relatively intuitive. The server side is less so,...
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Operations
When this solution has upgrades and stuff, it just seems like it is not as reliable as it should be....
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Culture, Product
I can't say that I have had any issues with the product working as promoted. I'm happy that I have...
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Operations
It is difficult to get to the many layers of this solution, even for some of the vendor's...
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Relationship
I don't think Omnicell has very good executive involvement. I can speak to a technician, but they...
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Relationship
Omnicell is not very quick to respond to questions about functionality. If we need to have something...
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Product
Some of our current goals for this solution include regulatory things that need better safeguards....
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Relationship
Omnicell is unwilling to integrate with our EHR. They don't listen to their customers. Things always...
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Relationship
Our customer success manager is very good at what they do. They are fantastic. Our customer success...
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Relationship, Product
The Omnicell XT Automated Dispensing Cabinets are getting older, but they are not super old. We have...
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Operations
I don't know that we need training with the Omnicell XT Automated Dispensing Cabinets. But if...
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Value
Our view of Omnicell has gone down recently. They moved to subscription services for everything. If...
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Relationship
Omnicell always offers all these things that they don’t actually follow through with. We had an...
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Relationship
The Omnicell XT Automated Dispensing Cabinets break down a good amount. We don’t have an Omnicell...
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Relationship, Operations
During our go-live, we had pretty good carte blanche access to Omnicell. It wasn’t good because they...
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Operations
Overall, everything went pretty smoothly with Omnicell during a recent implementation, just not as...
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Product
It would be really nice if there were a module in the cabinet that would dispense a binary connector...
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Loyalty, Product
There are some things that just aren't possible to do with the Omnicell XT Automated Dispensing...
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Relationship
The challenge with the support from Omnicell is that there are two different realms. In one case,...
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Relationship
There are some tickets that we sent in with problems that we haven't seen the resolutions for....
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Operations
Honestly, a lot of the training from Omnicell seems to be self-guided, so I don't feel like I have a...
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Loyalty
I find the Omnicell XT Automated Dispensing Cabinets very cumbersome to use compared to our previous...
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Relationship
When we reach out to Omnicell for support, they are pretty good about responding to problems with...
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Relationship, Product
If there is an interface issue between our EHR and Omnicell, it is incredibly difficult to get that...
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Loyalty
The reason we switched to Omnicell was for their controlled substance dispenser and the ability it...
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Relationship
I don't hate the product. We still use it. But when issues come up, it is hard to work with anybody...
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Product
Reporting is a major issue with Omnicell. It is very difficult to extract the report we want or the...
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Relationship, Product
Omnicell could turn their service model around by working on the functionality of the hardware...
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Culture, Value
Some of our issues with Omnicell are more about meeting expectations. Actions speak louder than...
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Operations
Omnicell hasn’t offered us anything since the initial training. They don't send anything out to let...
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Product
We have had issues with controlled substance dispensing with the Omnicell XT Automated Dispensing...
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Product
As far as nursing users of the Omnicell XT Automated Dispensing Cabinets, the use of...
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Relationship
Omnicell support’s ticket process is not the most efficient. They have internal disconnects between...
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Operations
We needed more in-person training for the Omnicell XT Automated Dispensing Cabinets. Omnicell has a...
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Loyalty
We have more software pieces to implement in the Omnicell XT Automated Dispensing Cabinets. We are...
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Operations, Product
I would tell others looking at Omnicell that, at least in our experience, it isn't how Omnicell can...
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Operations
The implementation process for the Omnicell XT Automated Dispensing Cabinets has been very...
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Relationship, Product
Omnicell made a lot of promises. They told us that their cabinets were very sturdy, made of metal,...
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Value
Omnicell doesn't avoid charging for every little thing. Their label paper is thought of very highly....
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Product
The reporting platform that the Omnicell XT Automated Dispensing Cabinets use is not perfect yet,...
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Relationship
There is some trouble with Omnicell being proactive, and part of that is because they don't have a...
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Relationship, Operations
Omnicell has had a lot of turnover, so when we implemented the Omnicell XT Automated Dispensing...
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Product
There are a lot of cool features that the Omnicell XT Automated Dispensing Cabinets have that are...
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Operations
We implemented a paired chain of command for our Omnicell implementation where if we escalated or...
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Product
There are safety features in the Omnicell XT Automated Dispensing Cabinets that are meant to slow...
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Relationship
Omnicell has some of the right people on their strategic teams. There is one individual who...
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Loyalty
I'm a bit more hopeful about my forecasted overall satisfaction with Omnicell because I will be able...
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Relationship
With Omnicell, we put in a ticket, and someone will pick it up. We regularly have a meeting with the...
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Loyalty, Relationship
Omnicell could be responsive and, at the end of the day, say it is what it is. Omnicell has a lot of...
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Value
I understand Omnicell will have to charge us when we are buying parts and stuff like that. We have a...
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Value
My main issue with the front of the system's functionality is the vendor hasn't really changed...
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Value
The Omnicell XT Automated Dispensing Cabinets cost a substantial amount of money; there are no...
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Culture, Value
I don't have access to a certain function right now because Omnicell out of nowhere decided they...
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Operations
In terms of training, Omnicell puts videos on their website that we have to log in to, and they say...
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Relationship, Value
The main issue we have had with Omnicell is horrible customer service. When we brought in Omnicell’s...
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Loyalty, Operations
I had some previous experience with the Omnicell cabinets, so they weren't foreign to me, but I...
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Loyalty
We had an organizational change to Omnicell. We were well on the way to implementing another...
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Operations
Training, at least on the pharmacy end, was almost nonexistent. The cabinets that Omnicell was...
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Relationship
Service is one thing that we have been trying to work with Omnicell on. The response to and closure...
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Loyalty, Value
With our last cabinet, the vendor’s model was to force us to upgrade to the next model. Omnicell...
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Relationship
We have a support agreement with Omnicell where we have support services available to address needs....
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Relationship
Omnicell has a pretty good support team, though sometimes it is hard to get in touch with support...
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Product
Overall, the Omnicell XT Automated Dispensing Cabinets have decent functionality, though we are...
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Relationship
The Omnicell support that we received when we switched from our on-premises server to a different...
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Relationship, Product
We have a cloud server with Omnicell, and that is not very nice because we have had an issue for a...
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Operations
With the Omnicell XT Automated Dispensing Cabinets, we have to train ourselves. Omnicell has webinar...
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Culture, Value
We brought the Omnicell XT Automated Dispensing Cabinets on with the understanding that there would...
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Culture, Loyalty
The Omnicell XT Automated Dispensing Cabinets are part of our long-term plans, but I wish I had an...
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Relationship
Things with Omnicell are going very well. What is working well is that the service is fairly good....
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Product
What I would change with Omnicell is that their canned reporting is not the best. The reports are a...
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Value
With Omnicell, whenever we have needed a custom report, some integration, or add-ons, we have had to...
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Operations
For the Omnicell XT Automated Dispensing Cabinets, Omnicell trains our pharmacy automation...
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Culture, Relationship
I would like Omnicell to reach out about scheduled maintenance. That is probably the biggest thing I...
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Value
We haven’t had issues with the Omnicell XT Automated Dispensing Cabinets; everything is functioning...
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Product
Our only issues with Omnicell are just maintenance things, like drawers that break. But we don’t...
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Culture, Value
The vendor has been flexible with us on charges, so that has been good.
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Loyalty, Relationship
I’m optimistic that my overall satisfaction will get better in the next year with this product. I...
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Product
The Omnicell XT Automated Dispensing Cabinets are very user friendly. They have a lot of good...
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Product
Every once in a while, I do have issues. The one issue I do have with the Omnicell XT Automated...
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Product
The pockets are very long. One issue I have is when the pockets are not the individual pockets, they...
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Relationship, Product
There is a good process for implementing new Omnicell cabinets. There has been good vendor...
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Culture, Relationship
With all companies, I try to tell them not to surprise me; they should tell me what is coming out in...
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Product
There is always some room for improvement with the Omnicell XT Automated Dispensing Cabinets meeting...
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Product
The Omnicell XT Automated Dispensing Cabinets are really good. I'm overall very impressed with the...
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Relationship
Our on-site Omnicell service person does a really good job. We have a lot of cabinets that deal with...
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Relationship
Omnicell listens to enhancement request ideas for the software or the programs. That is positive,...
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Culture, Value
Omnicell understands and has committed to developing additional pieces, but they try to bundle some...
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Value
With the Omnicell XT Automated Dispensing Cabinets, we are paying for the cabinet and for the...
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Relationship
Omnicell has been pretty good with their service, and they are usually available. But we would like...
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Relationship, Product
By the time we figure them out, the Omnicell XT Automated Dispensing Cabinets are pretty easy to...
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Value
It seems like a trend that vendors are charging now for every little thing. When we have looked to...
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Product, Value
Overall, the Omnicell XT Automated Dispensing Cabinets are pretty good. Having the ability to store...
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Operations, Product
We just implemented new cabinets, and they function pretty well. The Omnicell XT Automated...
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Product, Value
The Omnicell XT Automated Dispensing Cabinets allow us to get medications at the bedside for the...
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Product, Value
We would benefit a lot from an updated patient-specific dose workflow in the Omnicell XT Automated...
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Product
We have an application called OmniCenter Remote Access. Anytime there are any discrepancies, I get...
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Product
I like the Omnicell XT Automated Dispensing Cabinets, their functionality, and what they do. I like...
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Relationship
I don't love Omnicell’s support. They have a number that we can call, and they always create...
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Relationship, Product
If the Omnicell XT Automated Dispensing Cabinets break down physically or materially, Omnicell does...
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Operations
As far as the computer programming part of the Omnicell XT Automated Dispensing Cabinets goes,...
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Loyalty, Product
We love the Omnicell product because of a lot of the functionality. The previous Omnicell product we...
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Loyalty, Value
Omnicell came in and went to the cloud, and now we are all on one server. That is saving us lots of...
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Operations
The vendor's people are very straightforward, and they get to things. We have our new stuff, and the...
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Value
The product is able to function. We are not meeting a lot of our needs because we don't want to pay...
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Product
The Omnicell XT Automated Dispensing Cabinets have been good and worked as expected. I don't have...
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Product
The cabinets do pretty well, but some things are not so good. We have had a lot of hard drive issues...
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Product
I don't know what else I want the cabinets to do. If Omnicell could get refrigerated locking lid...
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Operations
There is just not much ongoing training. I wouldn’t buy the product again. I'm not a big fan of it;...
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Culture, Relationship, Operations
If I were talking to a peer about Omnicell and the pros and cons, I would tell them they have to go...
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Loyalty, Relationship
Omnicell has some people who are working really hard to hear and listen. They weren't getting out...
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Product
I prefer Omnicell over one of their competitors in particular because I find Omnicell's reports to...
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Product
The product is a drug cabinet that functions and has traceability. I can do reports, and the system...
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Product
The Omnicell XT Automated Dispensing Cabinets require either software or equipment upgrades, and I...
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Culture, Value
When we bought the stuff for Omnicell's product, we had to pay for every little thing. Now, we just...
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Product
I would tell others looking into Omnicell to compare the vendor's reports with other vendors’...
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Value
Omnicell has a charge for everything. If we want to do anything, it seems like there is always...
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Relationship, Value
Our cabinets are a few years old, so they are still working fine. We have had a couple of drawers...
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Operations, Product
The cabinets are easy to use. We didn't even have to do much training.
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Relationship
We struggle with Omnicell’s service. Omnicell answers the phone anytime we call, but they just log...
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Culture, Value
The vendor wants to make us pay for new technology to get the data we need. The vendor can sell...
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Loyalty
For controlled substances, we have full reconciliation interoperability with our EHR. We have an...
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