
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
Once we follow the procedures, using the Omnicell cabinets is pretty easy and straightforward. The...
Login or Create an Account to see details.
Technology
The issue is that when Omnicell's cabinets go down, the whole part of the hospital that the cabinets...
Login or Create an Account to see details.
Service and Support
When we have problems with the cabinets, the support people are pretty quick to resolve them. Things...
Login or Create an Account to see details.
Technology
We were having a ton of problems with the old things we had, but we had just gone through an...
Login or Create an Account to see details.
Sales and Contracting
The vendor's salespeople promise things that are not there, but I have not met a company yet where...
Login or Create an Account to see details.
Interfacing and Integration
It is very hard to get integration with the product because companies are protecting their products...
Login or Create an Account to see details.
Functionality and Upgrades
We are always having to do upgrades and troubleshooting for the Omnicell cabinets.
Login or Create an Account to see details.
Functionality and Upgrades
The product is working great. We are not very happy with the reporting piece. The charges for the...
Login or Create an Account to see details.
Functionality and Upgrades
I have a lot of issues with the product. The pocket sensors don’t work at times, and that can delay...
Login or Create an Account to see details.
Relationship
There have been things that we have elevated or requested, and we have seen solutions or different...
Login or Create an Account to see details.
Technology
I love everything about Omnicell and the cabinets. They work well as storage cabinets and automated...
Login or Create an Account to see details.
Technology
Two or three times a week, we will have a cabinet that has a drawer or pocket issue we have to...
Login or Create an Account to see details.
Implementation and Training
We utilize myOmnicell and can self-learn based on the modules that Omnicell has there. Those are...
Login or Create an Account to see details.
Interfacing and Integration
Our medication orders crossover from our EMR to Omnicell's product. Even with our anesthesia...
Login or Create an Account to see details.
Functionality and Upgrades
If we have a medication order for a patient that is in the unit, and the medication is not loaded in...
Login or Create an Account to see details.
Relationship
With some of the enhancement requests that we place, I would like to hear more regular communication...
Login or Create an Account to see details.
Relationship
We have a client success executive who can elevate our needs to the highest levels of the Omnicell...
Login or Create an Account to see details.
Functionality and Upgrades
Another particular program was much better than Omnicell's because we could isolate one nurse on...
Login or Create an Account to see details.
Functionality and Upgrades
I definitely like that the Omnicell XT Automated Dispensing Cabinets are pretty straightforward....
Login or Create an Account to see details.
Technology
I don't see anything coming down the road that is going to make our cabinets any sturdier, and...
Login or Create an Account to see details.
Technology
In the cabinet, a whole drawer will fail if a bin goes bad. But the vendor has somehow found a way...
Login or Create an Account to see details.
Relationship
We have found that when we have difficulty with Omnicell's cabinets, once we get to someone that we...
Login or Create an Account to see details.
Functionality and Upgrades
Obviously, the most important thing we want from a dispensing cabinet is for our medication to be...
Login or Create an Account to see details.
Functionality and Upgrades
The Omnicell interface is very stable. That is an improvement over another vendor’s product. We like...
Login or Create an Account to see details.
Service and Support
The repair person who comes on-site is very knowledgeable and reliable. When we have tried to do...
Login or Create an Account to see details.
Functionality and Upgrades
If I had a friend at another hospital who was trying to decide what to get for their new dispensing...
Login or Create an Account to see details.
Technology
Omnicell’s main competitor has designed their cabinets so that if one little bin fails, we can just...
Login or Create an Account to see details.
Technology
We continue to have difficulties with the maintenance of the Omnicell cabinets. Maintenance is a...
Login or Create an Account to see details.
Functionality and Upgrades
In the last few updates, the vendor added some customizability in the search features that helps us...
Login or Create an Account to see details.
Technology
The Omnicell XT Automated Dispensing Cabinets hold up well. We had original issues with the cabinets...
Login or Create an Account to see details.
Service and Support
Omnicell has stayed true to what they have assured us. The cabinet service is really good, and the...
Login or Create an Account to see details.
Technology
We have had a lot of issues with hard drives going bad. We upgraded recently, and we have to replace...
Login or Create an Account to see details.
Functionality and Upgrades
The Omnicell XT Automated Dispensing Cabinets are fairly easy to use. It is easy for nurses to get...
Login or Create an Account to see details.
Future Outlook
I wish that we didn't have our Omnicell machines going down so often. That was something that we...
Login or Create an Account to see details.
Implementation and Training
The implementation was good overall. Omnicell didn’t really go over the software end of the cabinets...
Login or Create an Account to see details.
Interfacing and Integration
Interoperability is always a tricky thing with Omnicell. It is tough and fits a lot of scenarios...
Login or Create an Account to see details.
Technology
Omnicell has fixed a lot of the physical issues with the cabinets, but there are still a couple of...
Login or Create an Account to see details.
Technology
Omnicell always has room for improvement for their product. I would hope that the vendor has come...
Login or Create an Account to see details.
Service and Support
Omnicell is getting better at proactive service. The technician comes out, and after so many uses of...
Login or Create an Account to see details.
Relationship
We have had meetings with Omnicell’s higher executives before. They have tried to interact with us.
Login or Create an Account to see details.
Service and Support
The support that we have been getting with Omnicell has been less than ideal. Everyone is really...
Login or Create an Account to see details.
Service and Support
I was under the impression that we were going to get more support from Omnicell in terms of making...
Login or Create an Account to see details.
Functionality and Upgrades
Our end users say they need to hit too many buttons on the cabinets. At times, the users need to get...
Login or Create an Account to see details.
Service and Support
We have talked to Omnicell's people about a lot of problems, and nobody has been powerful enough to...
Login or Create an Account to see details.
Technology
Omnicell installed Flex Locks on the refrigerators in the cabinets, but the installation was done...
Login or Create an Account to see details.
Technology
If the feeds go down, or if the power goes out at the hospital, we have to unlock the cabinets to...
Login or Create an Account to see details.
Sales and Contracting
I would not buy the Omnicell XT Automated Dispensing Cabinets again. The promised functionalities do...
Login or Create an Account to see details.
Service and Support
We have been given direct access to a help center. The individuals from that concierge service are...
Login or Create an Account to see details.
Service and Support
We often stumble upon a problem and keep reporting that problem, and we get to the point where we...
Login or Create an Account to see details.
Functionality and Upgrades
Omnicell is not very good with new technology. The reporting out of OmniCenter is cumbersome. In...
Login or Create an Account to see details.
Service and Support
Omnicell shines when it comes to proactive service. In terms of responding to our problems, the...
Login or Create an Account to see details.
Technology
We really love the Omnicell Anywhere RN Remote Medication Management Software that allows nurses to...
Login or Create an Account to see details.
Functionality and Upgrades
The Omnicell XT Automated Dispensing Cabinets are not user friendly. They have bad software and bad...
Login or Create an Account to see details.
Lessons Learned
I am not sure I would buy Omnicell's cabinets again. I would definitely look at other companies and...
Login or Create an Account to see details.
Implementation and Training
Omnicell oversimplified the implementation process. The training website was detailed to us to be...
Login or Create an Account to see details.
Functionality and Upgrades
The Anesthesia Workstation cabinets are even more horrible than the other Omnicell cabinets we use....
Login or Create an Account to see details.
Interfacing and Integration
Our end users were promised that our Anesthesia Workstation cabinets would interface with Epic’s...
Login or Create an Account to see details.
Implementation and Training
The installation went horribly. There were missed shipments, shipping delays, and items shipped to...
Login or Create an Account to see details.
Technology
The cabinets are good, but we have to put in several tickets. There are locks on the refrigerators...
Login or Create an Account to see details.
Other Observations & Comments
Sometimes we have issues with the drawers. Sometimes one bin in a drawer won't open for some reason,...
Login or Create an Account to see details.
Other Observations & Comments
The cabinets are fairly self-explanatory, although nurses never cease to amaze me. The open cabinets...
Login or Create an Account to see details.
Service and Support
If there is a hardware problem, the vendor’s support team is prompt. They also have proactive...
Login or Create an Account to see details.
Technology
The vendor comes out with new drawers and new hardware, but we have to purchase those, so things...
Login or Create an Account to see details.
Future Outlook
We had some concerns with our maintenance service agreement. Some things may have been on us as well...
Login or Create an Account to see details.
Sales and Contracting
At first, the vendor didn’t charge for every little thing, but then they sent us a bill that we...
Login or Create an Account to see details.
Implementation and Training
The implementation went rather smoothly. It wasn't too difficult to exchange all the cabinets before...
Login or Create an Account to see details.
Functionality and Upgrades
I like the XT cabinets. Of all the different products I have used, Omnicell has had the best product...
Login or Create an Account to see details.
Implementation and Training
We had to get all new cabinets hospital-wide because ours were really old. The computer system...
Login or Create an Account to see details.
Service and Support
We are pretty remote, and we actually don't have anybody that can work on the cabinets, so we did...
Login or Create an Account to see details.
Interfacing and Integration
The Omnicell cabinets integrate really well with the rest of our environment. I can go stock a...
Login or Create an Account to see details.
Implementation and Training
One improvement for Omnicell would be clearer training. Even now, if we want to run a report, we...
Login or Create an Account to see details.
Functionality and Upgrades
The nurses struggle with the Omnicell cabinets. Right now, we have a lot of traveling nurses, and...
Login or Create an Account to see details.
Other Observations & Comments
The only knock on Omnicell is that their technician lives several hours away because we are in a...
Login or Create an Account to see details.
Relationship
At a certain point, Omnicell’s job is to sell things to us. At the end of the day, they are going to...
Login or Create an Account to see details.
Technology
Omnicell uses an antiquated platform for report writing called Foxfire, and if we want a report...
Login or Create an Account to see details.
Relationship
Omnicell seems to be pivoting toward more of a service-based model where we pay for their services....
Login or Create an Account to see details.
Functionality and Upgrades
I like that the cabinets are user friendly. The nurses seem to like the cabinets. We have a...
Login or Create an Account to see details.
Technology
I like Omnicell’s cabinets. The only thing is that if a pocket in a drawer breaks, we can't reuse...
Login or Create an Account to see details.
Technology
Omnicell has been having some reliability issues with their hard drives. That has been a major...
Login or Create an Account to see details.
Interfacing and Integration
The Omnicell product does not integrate very well with the software that we have at our organization....
Login or Create an Account to see details.
Service and Support
Omnicell is in the process of rebuilding their support platform. The issues that we have seen are...
Login or Create an Account to see details.
Functionality and Upgrades
The Omnicell cabinets are challenging to use in the long-term care market. Long-term care is not...
Login or Create an Account to see details.
Technology
Omnicell’s technology needs to be improved. Each cabinet is connected to a server, so when we are...
Login or Create an Account to see details.
Implementation and Training
Omnicell has some good training on their website. With the new equipment that we got a while ago, I...
Login or Create an Account to see details.
Functionality and Upgrades
The messages that come from Omnicell's system to our EMR are not quite good enough that we can do...
Login or Create an Account to see details.
Relationship
Historically, I have been really happy with Omnicell. Their equipment is good and tends to last. We...
Login or Create an Account to see details.
Service and Support
I have noticed over the last couple of years that the service from the help desk or service for more...
Login or Create an Account to see details.
Sales and Contracting
There has been a lot of turnover in Omnicell’s sales team, so I feel like I am constantly training...
Login or Create an Account to see details.
Implementation and Training
We implemented some things at another location of ours. I was not at all impressed with Omnicell’s...
Login or Create an Account to see details.
Functionality and Upgrades
Omnicell no longer schedules upgrades at night. They only do the upgrades during the day, and that...
Login or Create an Account to see details.
Functionality and Upgrades
Omnicell has been on-site several different times to replace failed drawers in our anesthesia...
Login or Create an Account to see details.
Implementation and Training
Omnicell’s installation was poor, and the implementation was terrible. They sent me someone who had...
Login or Create an Account to see details.
Interfacing and Integration
In the name of safety, Omnicell does not allow multiple items in the same bin, but I do not agree....
Login or Create an Account to see details.
Service and Support
Omnicell recently laid off a percentage of their workforce, and that does not bode well for their...
Login or Create an Account to see details.
Service and Support
There are a lot of hardware issues with Omnicell's product line, such as drawers that can't be...
Login or Create an Account to see details.
Relationship
Omnicell doesn’t keep all of their promises. The vendor comes up with a new product line, and when...
Login or Create an Account to see details.
Technology
I would stick with the product if I had to choose again only because I know the product's ins and...
Login or Create an Account to see details.
Implementation and Training
The implementations with Omnicell are terrible. We are proficient and know how to set up the...
Login or Create an Account to see details.
Future Outlook
The product is pretty user friendly and intuitive. The cabinets are not really hard. Moving forward,...
Login or Create an Account to see details.
Lessons Learned
If I were talking to a friend of mine about Omnicell, and if that friend were new to the product...
Login or Create an Account to see details.
Relationship
There is a rash of hard-drive failures happening across Omnicell products, and the vendor does not...
Login or Create an Account to see details.
Functionality and Upgrades
The product is user friendly. Other systems are more nurse friendly, but Omnicell has more of a...
Login or Create an Account to see details.
Lessons Learned
There are some nuances with the Omnicell product, but that is because of how we purchased it. We...
Login or Create an Account to see details.
Functionality and Upgrades
The Omnicell cabinets work well for the most part, but there are often drawer issues. For example,...
Login or Create an Account to see details.
Technology
I feel like we took a step backward from our previous product. We used to have a feature that told...
Login or Create an Account to see details.
Interfacing and Integration
Other than some pieces, the cabinets work well. The interface for nursing is good, and users enjoy...
Login or Create an Account to see details.
Lessons Learned
The Omnicell product does not come with a printer, but there is a printer add-on. We did not know...
Login or Create an Account to see details.
Technology
We are not fully utilizing Omnicell's product. The product is there for us to see certain things,...
Login or Create an Account to see details.
Service and Support
The support team’s rate of calling back isn’t great, and the people that we call or the people who...
Login or Create an Account to see details.
Service and Support
The vendor is somewhat proactive. They come on-site once per year to make sure all of the drawers...
Login or Create an Account to see details.
Functionality and Upgrades
The product is great and easy to use. The dependability of the cabinets is way better than with...
Login or Create an Account to see details.
Functionality and Upgrades
The good thing about the newer cabinets is that there is more space than before. The cabinets are...
Login or Create an Account to see details.
Technology
Omnicell hasn't made a specific refrigerator component for the product so that we can have locked...
Login or Create an Account to see details.
Service and Support
We have had some issues with Omnicell’s service being timely. We have had some incidents of downtime...
Login or Create an Account to see details.
Technology
The Omnicell XT Automated Dispensing Cabinets are very functional and sturdy. We have had a few...
Login or Create an Account to see details.
Service and Support
Some of Omnicell’s engineers are falling a little behind on upgrades. The vendor has good support,...
Login or Create an Account to see details.
Other Observations & Comments
The costs with the Omnicell XT Automated Dispensing Cabinets are sometimes too frequent or too high....
Login or Create an Account to see details.
Functionality and Upgrades
The product is really geared toward end-user functionality and is easy to use. If the user can read...
Login or Create an Account to see details.
Functionality and Upgrades
The product's functionality is good. We don't have as many cubies or lidded pockets as we did with...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
We went with Omnicell because of a corporate initiative. Our organization wanted to standardize what...
Login or Create an Account to see details.
Service and Support
The vendor doesn’t resolve our concerns in a reasonable time frame, and we don't have the vendor's...
Login or Create an Account to see details.
Functionality and Upgrades
The product needs to have an automatic notification when there is a discrepancy, and the product...
Login or Create an Account to see details.
Technology
The new cabinets don't seem to be holding up as well as the old workhorses were. We have a lot of...
Login or Create an Account to see details.
Service and Support
We have had some challenges with Omnicell’s customer support team and getting feedback, and that can...
Login or Create an Account to see details.
Service and Support
The customer service team is lacking. The vendor had a ransomware attack, and they could not do...
Login or Create an Account to see details.
Technology
The robot doesn't handle the little envelopes that we package into the product very well. Omnicell...
Login or Create an Account to see details.
Functionality and Upgrades
The cabinets are good, and we love them. I would love to see some of the enhancements that the...
Login or Create an Account to see details.
Functionality and Upgrades
The product is user friendly as far as the system, the cabinets, and the things on the surface go....
Login or Create an Account to see details.
Functionality and Upgrades
The controlled substance manager tool could be improved. Because of the way that some of the icons...
Login or Create an Account to see details.
Service and Support
Omnicell has been working on and improving their customer service. It used to take a while for...
Login or Create an Account to see details.
Future Outlook
Omnicell has been pushing improvements with every upgrade. I am not sure what exactly is coming with...
Login or Create an Account to see details.
Implementation and Training
Everything is pretty straightforward in terms of the product’s usability. People also have access to...
Login or Create an Account to see details.
Service and Support
Anytime that I have had questions about the product, the vendor has been quick to get back to me....
Login or Create an Account to see details.
Technology
Some of our cabinets are outdated, but those cabinets would be very expensive to replace.
Login or Create an Account to see details.
Other Observations & Comments
For anyone who has used automated dispensing cabinets, the XT version is an upgrade from the prior...
Login or Create an Account to see details.
Functionality and Upgrades
The cabinets need more functionality and a better ability to add products and move products around....
Login or Create an Account to see details.
Technology
The cabinets are probably the best in class compared to the competitors' products. The cabinets are...
Login or Create an Account to see details.
Implementation and Training
The product is used more frequently, so Omnicell has more information in training for the cabinets,...
Login or Create an Account to see details.
Service and Support
Overall, my experience with Omnicell has been positive. That has mostly been due to our customer...
Login or Create an Account to see details.
Service and Support
It is hard to place tickets and get responses to tickets. If we have tickets out there, we need to...
Login or Create an Account to see details.
Functionality and Upgrades
What we need to do when we are at the cabinet is very clear, and it takes minimal training to use...
Login or Create an Account to see details.
Technology
For about five years, I haven't seen an upgrade for the automated dispensing cabinets that has made...
Login or Create an Account to see details.
Interfacing and Integration
Omnicell draws a line for interoperability. They are very happy to integrate with other systems on...
Login or Create an Account to see details.
Relationship
Whether or not I would recommend the product to a peer depends on some things. I would recommend the...
Login or Create an Account to see details.
Implementation and Training
Except for one thing that happened at another location, Omnicell has done pretty good...
Login or Create an Account to see details.
Technology
We found some problems with the upgrades, so the vendor sent in the boost people. The printers are...
Login or Create an Account to see details.
Relationship
I would not buy the product again. We are going live with another product in the near future. It...
Login or Create an Account to see details.
Service and Support
Omnicell does not reach out or provide preventative maintenance. We had an issue, and they said we...
Login or Create an Account to see details.
Service and Support
Omnicell doesn’t solve our problems. We used to be able to go up the ladder to get problems solved,...
Login or Create an Account to see details.
ROI / Cost
Omnicell’s products are very overpriced, and they nickel-and-dime us constantly. They do not cover...
Login or Create an Account to see details.
ROI / Cost
If we want a custom report built for the Omnicell cabinets, it is going to cost us thousands, and...
Login or Create an Account to see details.
Implementation and Training
There is nothing about Omnicell that would lead me to say we would leave them. The implementation of...
Login or Create an Account to see details.
Service and Support
We have some issues as far as product support goes when things related to the server fail. We are...
Login or Create an Account to see details.
Other Observations & Comments
There is a specific service plan, and as long as a customer has that plan set up from the start,...
Login or Create an Account to see details.
Functionality and Upgrades
The Omnicell XT Automated Dispensing Cabinets has a larger capacity for inventory compared to the...
Login or Create an Account to see details.
Technology
The biggest drawback of the XT cabinets is the emergency override process. We have to use a flathead...
Login or Create an Account to see details.
Future Outlook
Omnicell is moving more toward a web-based product and resolving any discrepancies, and I think that...
Login or Create an Account to see details.
ROI / Cost
Omnicell does charge us. We had to pay separately for the closed-loop product, and we didn't feel...
Login or Create an Account to see details.
Technology
Physically, the glass shelves are difficult to reconfigure. It was easier to take the shelves out...
Login or Create an Account to see details.
Functionality and Upgrades
I think the Omnicell XT Automated Dispensing Cabinets are going to be a great product, but Omnicell...
Login or Create an Account to see details.
Functionality and Upgrades
The product is really good at reporting. We can monitor just about anything we can think of. The...
Login or Create an Account to see details.
Lessons Learned
On the anesthesia cabinets, I would love to daisy-chain the printer’s power to the rest of the...
Login or Create an Account to see details.
Functionality and Upgrades
Our experience with Omnicell's product has been a bit of a mixed bag. There are some aspects of the...
Login or Create an Account to see details.
Functionality and Upgrades
The product could be better in OmniCenter, which is the software used to configure and manage our...
Login or Create an Account to see details.
Technology
We have a big pain point with the cabinets that have controlled substance dispensers. The cabinets...
Login or Create an Account to see details.
Relationship
We have had a few issues, and some areas have been lacking compared to what Omnicell had initially...
Login or Create an Account to see details.
Implementation and Training
The training team didn’t allow for enough hands-on time in their training sessions, and the trainers...
Login or Create an Account to see details.
Functionality and Upgrades
A large pain point of mine is the difficulty in managing the settings of the application. The...
Login or Create an Account to see details.
Interfacing and Integration
The physical cabinets are quite good quality. They function well outside of some issues with the...
Login or Create an Account to see details.
Technology
We have had one particular issue with the hardware failing on some devices, and so far, we have had...
Login or Create an Account to see details.
Service and Support
We open tickets sometimes, and Omnicell’s support team doesn’t respond to the tickets within the...
Login or Create an Account to see details.
Functionality and Upgrades
There are a couple of very nuanced issues with the product. We identified an issue with some of the...
Login or Create an Account to see details.
Functionality and Upgrades
My overall impression is that the day-to-day use of the product is good quality. No technology is...
Login or Create an Account to see details.
Service and Support
I am a huge fan of Omnicell; I have had nothing but good experiences with them. The implementation...
Login or Create an Account to see details.
Implementation and Training
The rollout went fairly well. When it comes to comparing dispensing cabinets, they all provide...
Login or Create an Account to see details.
Functionality and Upgrades
The reports could probably use a little better enhancement to them in comparison to the reports that...
Login or Create an Account to see details.
Other Observations & Comments
The vendor has a preventative maintenance piece, and they talk about being able to monitor how many...
Login or Create an Account to see details.
Implementation and Training
Our experience with the XT team was really good. They met the needs that we had, we met the...
Login or Create an Account to see details.
Functionality and Upgrades
Some of the issues that we have around ease of use are not so much because of Omnicell but more so...
Login or Create an Account to see details.
Relationship
Omnicell is going through some growing pains right now, but they still keep their promises. The...
Login or Create an Account to see details.
Service and Support
I am dissatisfied because proactive service doesn't exist with Omnicell.
Login or Create an Account to see details.
Technology
The Omnicell XT Automated Dispensing Cabinets have high reliability. We don't get a lot of hardware...
Login or Create an Account to see details.
ROI / Cost
There are premium features that we must pay extra for if we want to get some of Omnicell's analytics...
Login or Create an Account to see details.
Functionality and Upgrades
The Omnicell XT Automated Dispensing Cabinets are the best in class, and Omnicell is very...
Login or Create an Account to see details.
Implementation and Training
Omnicell has a very comprehensive training program, but the program is expensive.
Login or Create an Account to see details.
Implementation and Training
We were extremely dissatisfied with the implementation of the Omnicell XT Automated Dispensing...
Login or Create an Account to see details.
Implementation and Training
Some of the products are so new that even the trainers don't really know what they are teaching us...
Login or Create an Account to see details.
Sales and Contracting
Omnicell's salespeople sometimes say things they shouldn't that they can't back up. When we bring...
Login or Create an Account to see details.
Other Observations & Comments
I am hoping that there might be some changes in Omnicell's system as we implement more things and...
Login or Create an Account to see details.
Service and Support
We have really good support people from Omnicell. I may not be happy with what they are doing, but...
Login or Create an Account to see details.
ROI / Cost
Omnicell's cabinets cut down our turnaround time for getting medication to patients because we are...
Login or Create an Account to see details.
Functionality and Upgrades
I have had a couple of challenges with formatting. When I run reports and try to source things, the...
Login or Create an Account to see details.
Service and Support
The vendor’s service department is good. The service team is good about coming out and fixing...
Login or Create an Account to see details.
Other Observations & Comments
Originally, the transition from our previous vendor to Omnicell was awkward because the way the...
Login or Create an Account to see details.
Technology
The cabinets' hardware is good. The cabinets function pretty well. We don't have very many problems....
Login or Create an Account to see details.
Interfacing and Integration
We have pretty substantial interoperability with our EMR and the Omnicell XT Automated Dispensing...
Login or Create an Account to see details.
Relationship
We have worked really hard with Omnicell. They have partnered with us well. They have some proactive...
Login or Create an Account to see details.
Functionality and Upgrades
My hesitation to purchase Omnicell's product again has to do with a lot of the vendor's reporting....
Login or Create an Account to see details.
Other Observations & Comments
I pay a lot for support, but sometimes I can't get it. Omnicell doesn't have somebody in our...
Login or Create an Account to see details.
Technology
There are a lot of available options for automated dispensing cabinets. There are pluses and minuses...
Login or Create an Account to see details.
Functionality and Upgrades
In terms of software, I would like more robust reporting and more complete and customized guides for...
Login or Create an Account to see details.
Relationship
The service has been positive overall. I don't get much vendor communication from Omnicell, but the...
Login or Create an Account to see details.
Technology
The product needs to be more durable so that we don't have lids breaking. It would be nice if the...
Login or Create an Account to see details.
Functionality and Upgrades
The product is very user friendly. The frontline staff has very few questions or issues with the product....
Login or Create an Account to see details.
Functionality and Upgrades
Omnicell's reports could be more specific. The reports are hard to read. They have a lot of numbers,...
Login or Create an Account to see details.
Service and Support
Omnicell has an 1-800 call number, but that isn't great.
Login or Create an Account to see details.
Functionality and Upgrades
I like the Omnicell XT Automated Dispensing Cabinets' integration with our EMR, and I like the...
Login or Create an Account to see details.
Implementation and Training
Omnicell has good training videos and other resources.
Login or Create an Account to see details.
Functionality and Upgrades
The only drawback that I have with Omnicell's cabinets is the open matrix drawers. It is sometimes...
Login or Create an Account to see details.
Other Observations & Comments
We have always had issues with the physical durability of the product. The use of high-quality...
Login or Create an Account to see details.
ROI / Cost
Omnicell charges for random things. Any time we need to make changes to the actual configurations,...
Login or Create an Account to see details.
Implementation and Training
The end users need a lot of training to learn how to use Omnicell's cabinets. During the...
Login or Create an Account to see details.
Functionality and Upgrades
I like the ability to store a lot of items in the cabinets. The biggest pros of the system are the...
Login or Create an Account to see details.
Service and Support
Omnicell gives us proactive alerts for drawers that are highly used, so they proactively replace...
Login or Create an Account to see details.
Service and Support
Omnicell’s main issue with support is that they don’t have people readily available when we first...
Login or Create an Account to see details.
Interfacing and Integration
The integration could be improved. Omnicell could add more layers to it. That integration is the...
Login or Create an Account to see details.
Functionality and Upgrades
With Omnicell's system, we have to dig into the weeds of reporting, and the system is a little hard...
Login or Create an Account to see details.
Service and Support
When we sometimes call Omnicell’s support people, we don’t get a call back as to when the support...
Login or Create an Account to see details.
Interfacing and Integration
Omnicell's system needs to interact better with our EMR. There are some things that are still...
Login or Create an Account to see details.
ROI / Cost
Omnicell’s actual cabinets are made very well. We haven’t had a lot of drawer failures. The...
Login or Create an Account to see details.
ROI / Cost
Omnicell charges for every little thing, but the product is so worth it.
Login or Create an Account to see details.
Relationship
The solution makes our lives easier, and it is reliable. The vendor seems to listen to us, and they...
Login or Create an Account to see details.
Functionality and Upgrades
I find the system easy to use, but everyone has a different learning curve. I love the system.
Login or Create an Account to see details.
Service and Support
The vendor's support team is really good about answering all of our questions and fixing things....
Login or Create an Account to see details.
Relationship
The support from Omnicell was almost nonexistent in terms of how much the vendor could offer. The...
Login or Create an Account to see details.
Service and Support
Omnicell’s support people have very bad hours, and we can’t always get in touch with them when we...
Login or Create an Account to see details.
Relationship
Omnicell has promised several times to have a certain project done in a certain amount of time and...
Login or Create an Account to see details.
Functionality and Upgrades
An average nurse that hasn’t grown up with technology could have a difficult time using the Omnicell...
Login or Create an Account to see details.
Functionality and Upgrades
The new cabinets have pretty good fingerprint scanners, but a lot of nurses forget their passwords....
Login or Create an Account to see details.
Service and Support
I would like Omnicell to send out more newsletters about things that we could possibly do with our...
Login or Create an Account to see details.
Functionality and Upgrades
There was an issue where the wrong drug was pulled from the cabinet due to the cabinet search system...
Login or Create an Account to see details.
Functionality and Upgrades
By using Omnicell's system, we have seen a tangible improvement in patient times and better patient...
Login or Create an Account to see details.
ROI / Cost
Omnicell charges for every single thing, and they keep trying to bill us for mistakes that they make....
Login or Create an Account to see details.
Implementation and Training
Omnicell’s training did not include any kind of one-on-one time with our techs. It was almost as if...
Login or Create an Account to see details.
Relationship
We had a slight frustration with some false marketing that Omnicell put out regarding their...
Login or Create an Account to see details.
Interfacing and Integration
Omnicell doesn’t have a good bidirectional interface with our EMR. We have to pay for that...
Login or Create an Account to see details.
Functionality and Upgrades
Omnicell’s product is not as user friendly as its alternative. I don't like the reports. The reports...
Login or Create an Account to see details.
Functionality and Upgrades
Omnicell's system just doesn't fit normal workflows. I don't know who designed it. There are some...
Login or Create an Account to see details.
Technology
We have had issues with having to replace a lot of our new machines and hardware, even though the...
Login or Create an Account to see details.
Relationship
Omnicell's support lags. Optimizing the solution isn't easy. Omnicell does a good job of selling us...
Login or Create an Account to see details.
Other Observations & Comments
We provide input on where functionality opportunities exist, where gaps are, and what expectations...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
We had really no choice but to move forward with the XT cabinets. The reason was that we had to get...
Login or Create an Account to see details.
Service and Support
Omnicell has a lot of people that have the title of executive, and that makes me think that they are...
Preferences