Omnicell XT Automated Dispensing Cabinets Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
I like the size of the Omnicell XT Automated Dispensing Cabinets and what fits inside them. The...
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Product
For how new the Omnicell XT Automated Dispensing Cabinets are, there are a lot of electrical and...
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Loyalty, Relationship
Our relationship with Omnicell is not as great as it was. We moved away from an Omnicell product...
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Relationship, Operations, Product
I really like the physical product, but I don't like the support we are receiving from Omnicell. The...
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Operations
The implementation of the Omnicell XT Automated Dispensing Cabinets was very good and went very...
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Loyalty, Value
When selecting vendors, we looked at BD, and they were so much more expensive than Omnicell, and...
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Product
Omnicell is really Johnny-on-the-spot with the cabinets. Overall, the dispensing cabinets are very...
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Relationship
With the help desk support for Omnicell, we have to get to the second or third level to get some...
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Relationship, Product
We engage with Omnicell frequently, and some of the things we have asked for improvement on are...
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Product, Value
The biggest thing with the Omnicell XT Automated Dispensing Cabinets is that they allow us to have...
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Product
This is not specific to an Omnicell XT Automated Dispensing Cabinet, but I would like to see some...
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Value
Omnicell does not avoid charging for every little thing. I feel like they have improved over time,...
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Product
We have a pretty good familiarity with the Omnicell XT Automated Dispensing Cabinets. We have them...
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Value
With the Omnicell XT Automated Dispensing Cabinets, once we are committed, we are there. It isn't...
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Operations
Omnicell doesn’t really provide ongoing training, and they are generally a little slower with new...
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Product
The Omnicell XT Automated Dispensing Cabinets are pretty straightforward and work as promoted. The...
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Relationship
Omnicell’s support and service requests have been a little off over the last year or so. The vendor...
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Relationship
Omnicell is not very proactive. They sit back and tell us to let them know about things. We have had...
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Value
I have a fear that how Omnicell charges for some things will transition in the future. Historically,...
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Relationship, Operations
Go-lives are the biggest challenge for the Omnicell cabinets. If we are not very engaged and in tune...
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Operations
Because the Omnicell XT Automated Dispensing Cabinets are for patient care impact and the providers...
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Product
I like that the Omincell XT Automated Dispensing Cabinets are user-friendly, and they are...
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Operations, Product
When we rolled out the Omnicell XT Automated Dispensing Cabinets, there were some bumps, but there...
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Relationship, Product
The Omnicell XT Automated Dispensing Cabinets are working fine and doing a great job. They hold the...
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Product
Being able to load something in the Omnicell XT Automated Dispensing Cabinets is very attractive. We...
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Relationship
Omnicell has reached out to us in the past about hard drives that they noticed are going to fail and...
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Loyalty, Relationship, Product
Omnicell is releasing a refrigerated locked medication storage. That has been a need that hasn't...
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Culture, Value
We have a maintenance package with Omnicell, so pretty much anything that breaks is covered, and...
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Product
There is a light that lights up below the bin that the nurse is supposed to pull the medication from...
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Relationship
If something shuts me down completely with the Omnicell XT Automated Dispensing Cabinets, I can just...
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Product
We upgraded to Omnicell OmniCenter as our interface for the Omnicell XT Automated Dispensing...
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Product
With the Omnicell XT Automated Dispensing Cabinets, the nurse workflow could be simpler with the...
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Product, Value
Reports in Omnicell XT Automated Dispensing Cabinets are easy and nice for end users, so that is...
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Relationship
Omnicell tries to say that they are monitoring our equipment through their services and IT team to...
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Culture, Value
There have been continued increases with our Omnicell service contracts. Everything is very...
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Relationship
Our Omnicell executive is very engaged, and Omnicell has come up with metrics that we have asked...
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Value
Omnicell tries to deliver new technology, but we may not need those things. There is an excessive...
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Relationship, Operations
Omnicell could have improved the project management and quality of project managers for...
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Relationship
Omnicell hasn’t kept their promises with their support and ticket resolution. We struggle with the...
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Relationship, Product
We have had downtime struggles with Omnicell. There were hard-drive issues with certain things...
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Operations, Product
Omnicell’s upgrades are really disruptive to the workflow because they can only be done during...
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Value
When something breaks on a cabinet, it is really expensive because everything is à la carte, from a...
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Operations
Omnicell has documentation for customers, but there is really no other training per se. They have a...
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Relationship, Value
Omnicell needs to reach out first. When I bought the pumps, I spent a lot of money. A few years...
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Relationship
With the Omnicell XT Automated Dispensing Cabinets, sometimes there are delays in getting a response...
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Product
The Omnicell XT Automated Dispensing Cabinets are not intuitive. The person who built the software,...
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Relationship
We have problems with Omnicell’s support people. We place a ticket, and there is a lag before they...
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Loyalty
Our end users are getting places with the Omnicell product. They have a little more of what they see...
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Value
With Omnicell, we have definitely gone through some growing pains, but the vendor is delivering on...
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Culture, Loyalty
We switched to Omnicell because they seemed to offer a more robust platform. I was really looking to...
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Operations
The implementation was rough. Omnicell could have done better at truly understanding our workflow....
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Operations, Value
Omnicell came on-site and did some training, and that was good. Then they told us we could go onto...
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Relationship, Operations
The Omnicell XT Automated Dispensing Cabinets are not too hard to use for those who are getting into...
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Value
The Omnicell XT Automated Dispensing Cabinets are expensive, but they are worth it. They incorporate...
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Relationship
I don't think Omnicell is proactive; they are more reactive. When I call stuff into them, it takes...
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Relationship
When we have a question, we will call Omnicell, but most of the time they can't help us, so they...
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Operations
Omnicell has got an awesome online platform for training.
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Product
Nursing struggles with the Omnicell XT Automated Dispensing Cabinets.
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Value
Omnicell charges us for random things even though we have a maintenance contract. Also, Omnicell is...
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Product
The Omnicell XT Automated Dispensing Cabinets themselves have been working well, and we have no...
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Relationship
Omnicell maintains the cabinets well. We have someone from Omnicell who comes regularly for...
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Loyalty, Operations
We had an implementation experience with Omnicell that was not as expected. We moved a cabinet, and...
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Relationship
Omnicell has made many changes with their customer service call center, and they think those changes...
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Product
What I like about the Omnicell XT Automated Dispensing Cabinets is the system is user-friendly at...
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Operations
Omnicell could improve the training if they would stop pushing us to watch videos. Some people learn...
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Culture, Value
I do remember one instance sticking out where we had a refrigerator that had just completely died,...
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Operations
We just implemented the vendor's new anesthesia workflow, and the documentation they gave us was...
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Product
Omnicell's systems are very disconnected. For example, they have OC-Web, which runs on the cloud,...
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Relationship
With Omnicell's support, I think we are a special case. They do give us the assistance we need. I...
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Relationship
With Omnicell, I know a couple of really good people who help us, but I don't know what direction...
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Product, Value
Omnicell's data is good. I think that is the best thing I could say about the value we get from...
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Relationship
Omnicell doesn't commit to a lot of promises. So the ones that they will commit to, they do keep,...
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Product
Omnicell's integration is good. They connected to our EHR system, and it is a bidirectional...
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Product
If someone is looking at automated cabinets, my advice is that there are a lot of variables to...
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Relationship, Product
Omnicell has changed a lot recently. They are not as innovative as they used to be, and they are not...
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Product, Value
The downside of Omnicell's system is that it takes more time for a nurse to do a medication pass...
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Product
Some of the reconfiguration is not intuitive but needs to be done. Every once in a while, the system...
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Relationship
Every time we have called Omnicell's customer support, the person who has answered has been able to...
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Value
We got the Omnicell XT Automated Dispensing Cabinets to try to cut down on waste, and it has...
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Loyalty, Value
We are starting to look to see whether we are going to switch from Omnicell to another vendor or...
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Culture, Relationship, Product
With Omnicell, I would want to see things they are working on implemented with other people because...
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Operations
Omnicell’s ongoing training is the information that they give us when we have new things that we...
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Product
We have to really work to get things integrated with the Omnicell XT Automated Dispensing Cabinets....
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Loyalty
We are considering staying with the Omnicell XT Automated Dispensing Cabinets because the carousels...
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Relationship
Omnicell is trying to improve. We were assigned a customer success representative on the call who,...
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Loyalty, Relationship
We are starting to replace the Omnicell XT Automated Dispensing Cabinets, and that is unfortunate...
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Relationship
We have been so disappointed in Omnicell’s customer service and billing. I have screamed it from the...
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Culture
The Omnicell XT Automated Dispensing Cabinets are pretty easy to use. The product has a function and...
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Relationship
The way Omnicell splits up their representatives and because of the type of facility we are, we get...
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Value
The Omnicell XT Automated Dispensing Cabinets are way overpriced. We are stuck because we needed...
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Product
The product quality of the Omnicell XT Automated Dispensing Cabinets is good. However, the cabinets...
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Loyalty, Relationship
Omnicell is not so bad that they aren't worth having, but if I had the choice, I would choose...
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Value
Omnicell has an Omnicell One solution that has everything built in, and if we don't pay extra for...
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Operations
When we implemented Omnicell's system into multiple parts of our organization, every area didn’t get...
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Product, Value
Omnicell has shoved inventory tracking and ways that we can make improvements to our inventory all...
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Relationship
When we submit an electronic ticket to Omnicell, they are usually not that great about responding...
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Loyalty
I believe we are on Windows 10, and I believe the vendor has the contract extended until 2030 or so....
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Relationship
The vendor has a lot of new people who have never worked in a certain division, and they are the...
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Value
The vendor tends to charge for everything. We have a service contract. If I need service or parts,...
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Product
We can send a feature enhancement via email to the vendor. I go in and create a restock route for...
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Loyalty, Product
If we are looking at an Omnicell cabinet, there is a touch screen with a keypad and a biometrics...
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Operations
The vendor doesn't do any training, and the training we get is abysmal. A lot of times, they will...
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Loyalty, Product
The outcome of the product is good because most of the meds are already in the cabinet for the...
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Relationship
The vendor doesn’t do preventive maintenance. We also don't really have communication with the...
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Loyalty, Product
I would buy Omnicell again, but they could improve. We have replaced hundreds of failing drawers....
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Operations
As far as the implementation goes, I do all the installs here. That is called self-installing. We...
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Operations
When we had another product, training was more pharmacy driven where we trained the nurses. Now with...
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Product
The Omnicell Automated Dispensing Cabinets are easy to learn, but Omnicell has various reports that...
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Product
The Omnicell XT Automated Dispensing Cabinets and our EHR talk to each other, so it is very end-user...
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Loyalty, Product
Omnicell's server gives us way more trouble than the cabinets do, and Omnicell has been less up...
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Relationship
Omnicell’s customer support is pretty solid. I can usually escalate things that are extremely...
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Operations
Omnicell’s initial training was a mixed bag, but the ongoing training has been better than the...
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Product
The Omnicell XT Automated Dispensing Cabinets are relatively intuitive. The server side is less so,...
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Operations
When this solution has upgrades and stuff, it just seems like it is not as reliable as it should be....
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Culture, Product
I can't say that I have had any issues with the product working as promoted. I'm happy that I have...
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Operations
It is difficult to get to the many layers of this solution, even for some of the vendor's...
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Relationship
I don't think Omnicell has very good executive involvement. I can speak to a technician, but they...
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Relationship
Omnicell is not very quick to respond to questions about functionality. If we need to have something...
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Product
Some of our current goals for this solution include regulatory things that need better safeguards....
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Relationship
Omnicell is unwilling to integrate with our EHR. They don't listen to their customers. Things always...
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Relationship
Our customer success manager is very good at what they do. They are fantastic. Our customer success...
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Relationship, Product
The Omnicell XT Automated Dispensing Cabinets are getting older, but they are not super old. We have...
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Operations
I don't know that we need training with the Omnicell XT Automated Dispensing Cabinets. But if...
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Value
Our view of Omnicell has gone down recently. They moved to subscription services for everything. If...
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Relationship
Omnicell always offers all these things that they don’t actually follow through with. We had an...
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Relationship
The Omnicell XT Automated Dispensing Cabinets break down a good amount. We don’t have an Omnicell...
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Relationship, Operations
During our go-live, we had pretty good carte blanche access to Omnicell. It wasn’t good because they...
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Operations
Overall, everything went pretty smoothly with Omnicell during a recent implementation, just not as...
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Product
It would be really nice if there were a module in the cabinet that would dispense a binary connector...
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Loyalty, Product
There are some things that just aren't possible to do with the Omnicell XT Automated Dispensing...
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Relationship
The challenge with the support from Omnicell is that there are two different realms. In one case,...
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Relationship
There are some tickets that we sent in with problems that we haven't seen the resolutions for....
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Operations
Honestly, a lot of the training from Omnicell seems to be self-guided, so I don't feel like I have a...
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Loyalty
I find the Omnicell XT Automated Dispensing Cabinets very cumbersome to use compared to our previous...
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Relationship
When we reach out to Omnicell for support, they are pretty good about responding to problems with...
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Relationship, Product
If there is an interface issue between our EHR and Omnicell, it is incredibly difficult to get that...
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Loyalty
The reason we switched to Omnicell was for their controlled substance dispenser and the ability it...
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Relationship
I don't hate the product. We still use it. But when issues come up, it is hard to work with anybody...
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Product
Reporting is a major issue with Omnicell. It is very difficult to extract the report we want or the...
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Relationship, Product
Omnicell could turn their service model around by working on the functionality of the hardware...
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Culture, Value
Some of our issues with Omnicell are more about meeting expectations. Actions speak louder than...
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Operations
Omnicell hasn’t offered us anything since the initial training. They don't send anything out to let...
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Product
We have had issues with controlled substance dispensing with the Omnicell XT Automated Dispensing...
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Product
As far as nursing users of the Omnicell XT Automated Dispensing Cabinets, the use of...
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Relationship
Omnicell support’s ticket process is not the most efficient. They have internal disconnects between...
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Operations
We needed more in-person training for the Omnicell XT Automated Dispensing Cabinets. Omnicell has a...
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Loyalty
We have more software pieces to implement in the Omnicell XT Automated Dispensing Cabinets. We are...
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Operations, Product
I would tell others looking at Omnicell that, at least in our experience, it isn't how Omnicell can...
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Operations
The implementation process for the Omnicell XT Automated Dispensing Cabinets has been very...
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Relationship, Product
Omnicell made a lot of promises. They told us that their cabinets were very sturdy, made of metal,...
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Value
Omnicell doesn't avoid charging for every little thing. Their label paper is thought of very highly....
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Product
The reporting platform that the Omnicell XT Automated Dispensing Cabinets use is not perfect yet,...
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Relationship
There is some trouble with Omnicell being proactive, and part of that is because they don't have a...
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Relationship, Operations
Omnicell has had a lot of turnover, so when we implemented the Omnicell XT Automated Dispensing...
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Product
There are a lot of cool features that the Omnicell XT Automated Dispensing Cabinets have that are...
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Operations
We implemented a paired chain of command for our Omnicell implementation where if we escalated or...
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Product
There are safety features in the Omnicell XT Automated Dispensing Cabinets that are meant to slow...
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Relationship
Omnicell has some of the right people on their strategic teams. There is one individual who...
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Loyalty
I'm a bit more hopeful about my forecasted overall satisfaction with Omnicell because I will be able...
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Relationship
With Omnicell, we put in a ticket, and someone will pick it up. We regularly have a meeting with the...
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Loyalty, Relationship
Omnicell could be responsive and, at the end of the day, say it is what it is. Omnicell has a lot of...
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Value
I understand Omnicell will have to charge us when we are buying parts and stuff like that. We have a...
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Value
My main issue with the front of the system's functionality is the vendor hasn't really changed...
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Value
The Omnicell XT Automated Dispensing Cabinets cost a substantial amount of money; there are no...
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Culture, Value
I don't have access to a certain function right now because Omnicell out of nowhere decided they...
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Operations
In terms of training, Omnicell puts videos on their website that we have to log in to, and they say...
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Relationship, Value
The main issue we have had with Omnicell is horrible customer service. When we brought in Omnicell’s...
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Loyalty, Operations
I had some previous experience with the Omnicell cabinets, so they weren't foreign to me, but I...
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Loyalty
We had an organizational change to Omnicell. We were well on the way to implementing another...
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Operations
Training, at least on the pharmacy end, was almost nonexistent. The cabinets that Omnicell was...
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Relationship
Service is one thing that we have been trying to work with Omnicell on. The response to and closure...
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Loyalty, Value
With our last cabinet, the vendor’s model was to force us to upgrade to the next model. Omnicell...
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Relationship
We have a support agreement with Omnicell where we have support services available to address needs....
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Relationship
Omnicell has a pretty good support team, though sometimes it is hard to get in touch with support...
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Product
Overall, the Omnicell XT Automated Dispensing Cabinets have decent functionality, though we are...
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Relationship
The Omnicell support that we received when we switched from our on-premises server to a different...
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Relationship, Product
We have a cloud server with Omnicell, and that is not very nice because we have had an issue for a...
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Operations
With the Omnicell XT Automated Dispensing Cabinets, we have to train ourselves. Omnicell has webinar...
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Culture, Value
We brought the Omnicell XT Automated Dispensing Cabinets on with the understanding that there would...
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Culture, Loyalty
The Omnicell XT Automated Dispensing Cabinets are part of our long-term plans, but I wish I had an...
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Relationship
Things with Omnicell are going very well. What is working well is that the service is fairly good....
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Product
What I would change with Omnicell is that their canned reporting is not the best. The reports are a...
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Value
With Omnicell, whenever we have needed a custom report, some integration, or add-ons, we have had to...
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Operations
For the Omnicell XT Automated Dispensing Cabinets, Omnicell trains our pharmacy automation...
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Culture, Relationship
I would like Omnicell to reach out about scheduled maintenance. That is probably the biggest thing I...
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Value
We haven’t had issues with the Omnicell XT Automated Dispensing Cabinets; everything is functioning...
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Product
Our only issues with Omnicell are just maintenance things, like drawers that break. But we don’t...
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