Omnicell XT Automated Dispensing Cabinets
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User Commentary

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VP/Other Executive

Technology

The robot doesn't handle the little envelopes that we package into the product very well. Omnicell...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The cabinets are good, and we love them. I would love to see some of the enhancements that the...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is user friendly as far as the system, the cabinets, and the things on the surface go....

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The controlled substance manager tool could be improved. Because of the way that some of the icons...

Nov 2022
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Analyst/Coordinator

Service and Support

Omnicell has been working on and improving their customer service. It used to take a while for...

Nov 2022
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Analyst/Coordinator

Future Outlook

Omnicell has been pushing improvements with every upgrade. I am not sure what exactly is coming with...

Nov 2022
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Analyst/Coordinator

Implementation and Training

Everything is pretty straightforward in terms of the product’s usability. People also have access to...

Oct 2022
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Analyst/Coordinator

Service and Support

Anytime that I have had questions about the product, the vendor has been quick to get back to me....

Oct 2022
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Analyst/Coordinator

Technology

Some of our cabinets are outdated, but those cabinets would be very expensive to replace.

Oct 2022
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Director

Other Observations & Comments

For anyone who has used automated dispensing cabinets, the XT version is an upgrade from the prior...

Sep 2022
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Director

Functionality and Upgrades

The cabinets need more functionality and a better ability to add products and move products around....

Sep 2022
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Manager

Technology

The cabinets are probably the best in class compared to the competitors' products. The cabinets are...

Sep 2022
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Manager

Implementation and Training

The product is used more frequently, so Omnicell has more information in training for the cabinets,...

Sep 2022
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Manager

Service and Support

Overall, my experience with Omnicell has been positive. That has mostly been due to our customer...

Sep 2022
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Analyst/Coordinator

Service and Support

It is hard to place tickets and get responses to tickets. If we have tickets out there, we need to...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

What we need to do when we are at the cabinet is very clear, and it takes minimal training to use...

Sep 2022
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Analyst/Coordinator

Technology

For about five years, I haven't seen an upgrade for the automated dispensing cabinets that has made...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

Omnicell draws a line for interoperability. They are very happy to integrate with other systems on...

Sep 2022
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Analyst/Coordinator

Relationship

Whether or not I would recommend the product to a peer depends on some things. I would recommend the...

Sep 2022
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Analyst/Coordinator

Implementation and Training

Except for one thing that happened at another location, Omnicell has done pretty good...

Sep 2022
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Analyst/Coordinator

Technology

We found some problems with the upgrades, so the vendor sent in the boost people. The printers are...

Sep 2022
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Analyst/Coordinator

Relationship

I would not buy the product again. We are going live with another product in the near future. It...

Sep 2022
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Analyst/Coordinator

Service and Support

Omnicell does not reach out or provide preventative maintenance. We had an issue, and they said we...

Sep 2022
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Analyst/Coordinator

Service and Support

Omnicell doesn’t solve our problems. We used to be able to go up the ladder to get problems solved,...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Omnicell’s products are very overpriced, and they nickel-and-dime us constantly. They do not cover...

Sep 2022
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Manager

ROI / Cost (care and feeding)

If we want a custom report built for the Omnicell cabinets, it is going to cost us thousands, and...

Aug 2022
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Manager

Implementation and Training

There is nothing about Omnicell that would lead me to say we would leave them. The implementation of...

Aug 2022
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Manager

Service and Support

We have some issues as far as product support goes when things related to the server fail. We are...

Aug 2022
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Manager

Other Observations & Comments

There is a specific service plan, and as long as a customer has that plan set up from the start,...

Aug 2022
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Manager

Functionality and Upgrades

The Omnicell XT Automated Dispensing Cabinets has a larger capacity for inventory compared to the...

Aug 2022
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Manager

Technology

The biggest drawback of the XT cabinets is the emergency override process. We have to use a flathead...

Aug 2022
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Analyst/Coordinator

Future Outlook

Omnicell is moving more toward a web-based product and resolving any discrepancies, and I think that...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Omnicell does charge us. We had to pay separately for the closed-loop product, and we didn't feel...

Aug 2022
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Manager

Technology

Physically, the glass shelves are difficult to reconfigure. It was easier to take the shelves out...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I think the Omnicell XT Automated Dispensing Cabinets are going to be a great product, but Omnicell...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is really good at reporting. We can monitor just about anything we can think of. The...

Aug 2022
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Analyst/Coordinator

Lessons Learned

On the anesthesia cabinets, I would love to daisy-chain the printer’s power to the rest of the...

Aug 2022
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Director

Functionality and Upgrades

Our experience with Omnicell's product has been a bit of a mixed bag. There are some aspects of the...

Aug 2022
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Director

Functionality and Upgrades

The product could be better in OmniCenter, which is the software used to configure and manage our...

Aug 2022
||
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Director

Technology

We have a big pain point with the cabinets that have controlled substance dispensers. The cabinets...

Aug 2022
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Director

Relationship

We have had a few issues, and some areas have been lacking compared to what Omnicell had initially...

Aug 2022
||
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Director

Implementation and Training

The training team didn’t allow for enough hands-on time in their training sessions, and the trainers...

Aug 2022
||
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Director

Functionality and Upgrades

A large pain point of mine is the difficulty in managing the settings of the application. The...

Aug 2022
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Director

Interfacing and Integration

The physical cabinets are quite good quality. They function well outside of some issues with the...

Aug 2022
||
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Director

Technology

We have had one particular issue with the hardware failing on some devices, and so far, we have had...

Aug 2022
||
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Director

Service and Support

We open tickets sometimes, and Omnicell’s support team doesn’t respond to the tickets within the...

Aug 2022
||
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Director

Functionality and Upgrades

There are a couple of very nuanced issues with the product. We identified an issue with some of the...

Aug 2022
||
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Director

Functionality and Upgrades

My overall impression is that the day-to-day use of the product is good quality. No technology is...

Aug 2022
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Manager

Service and Support

I am a huge fan of Omnicell; I have had nothing but good experiences with them. The implementation...

Jul 2022
||
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Director

Implementation and Training

The rollout went fairly well. When it comes to comparing dispensing cabinets, they all provide...

Jul 2022
||
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Director

Functionality and Upgrades

The reports could probably use a little better enhancement to them in comparison to the reports that...

Jul 2022
||
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Director

Other Observations & Comments

The vendor has a preventative maintenance piece, and they talk about being able to monitor how many...

Jul 2022
||
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Director

Implementation and Training

Our experience with the XT team was really good. They met the needs that we had, we met the...

Jul 2022
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Director

Functionality and Upgrades

Some of the issues that we have around ease of use are not so much because of Omnicell but more so...

Jul 2022
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Director

Relationship

Omnicell is going through some growing pains right now, but they still keep their promises. The...

Jun 2022
||
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Director

Service and Support

I am dissatisfied because proactive service doesn't exist with Omnicell.

Jun 2022
||
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Manager

Technology

The Omnicell XT Automated Dispensing Cabinets have high reliability. We don't get a lot of hardware...

Jun 2022
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Manager

ROI / Cost (care and feeding)

There are premium features that we must pay extra for if we want to get some of Omnicell's analytics...

Jun 2022
||
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Manager

Functionality and Upgrades

The Omnicell XT Automated Dispensing Cabinets are the best in class, and Omnicell is very...

Jun 2022
||
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Manager

Implementation and Training

Omnicell has a very comprehensive training program, but the program is expensive.

Jun 2022
||
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Director

Implementation and Training

We were extremely dissatisfied with the implementation of the Omnicell XT Automated Dispensing...

Jun 2022
||
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Director

Implementation and Training

Some of the products are so new that even the trainers don't really know what they are teaching us...

Jun 2022
||
(0)
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Director

Sales and Contracting

Omnicell's salespeople sometimes say things they shouldn't that they can't back up. When we bring...

Jun 2022
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Director

Other Observations & Comments

I am hoping that there might be some changes in Omnicell's system as we implement more things and...

Jun 2022
||
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Director

Service and Support

We have really good support people from Omnicell. I may not be happy with what they are doing, but...

Jun 2022
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Director

ROI / Cost (care and feeding)

Omnicell's cabinets cut down our turnaround time for getting medication to patients because we are...

Jun 2022
||
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Director

Functionality and Upgrades

I have had a couple of challenges with formatting. When I run reports and try to source things, the...

Jun 2022
||
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Director

Service and Support

The vendor’s service department is good. The service team is good about coming out and fixing...

Jun 2022
||
(0)
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Director

Other Observations & Comments

Originally, the transition from our previous vendor to Omnicell was awkward because the way the...

Jun 2022
||
(0)
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Director

Technology

The cabinets' hardware is good. The cabinets function pretty well. We don't have very many problems....

Jun 2022
||
(0)
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Director

Interfacing and Integration

We have pretty substantial interoperability with our EMR and the Omnicell XT Automated Dispensing...

Jun 2022
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Director

Relationship

We have worked really hard with Omnicell. They have partnered with us well. They have some proactive...

Jun 2022
||
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Director

Functionality and Upgrades

My hesitation to purchase Omnicell's product again has to do with a lot of the vendor's reporting....

Jun 2022
||
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Director

Other Observations & Comments

I pay a lot for support, but sometimes I can't get it. Omnicell doesn't have somebody in our...

Jun 2022
||
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Analyst/Coordinator

Technology

There are a lot of available options for automated dispensing cabinets. There are pluses and minuses...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

In terms of software, I would like more robust reporting and more complete and customized guides for...

Jun 2022
||
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Analyst/Coordinator

Relationship

The service has been positive overall. I don't get much vendor communication from Omnicell, but the...

Jun 2022
||
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Manager

Technology

The product needs to be more durable so that we don't have lids breaking. It would be nice if the...

Jun 2022
||
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Manager

Functionality and Upgrades

The product is very user friendly. The frontline staff has very few questions or issues with the product....

Jun 2022
||
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Director

Functionality and Upgrades

Omnicell's reports could be more specific. The reports are hard to read. They have a lot of numbers,...

Jun 2022
||
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Director

Service and Support

Omnicell has an 1-800 call number, but that isn't great.

Jun 2022
||
(0)
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Director

Functionality and Upgrades

I like the Omnicell XT Automated Dispensing Cabinets' integration with our EMR, and I like the...

Jun 2022
||
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Manager

Implementation and Training

Omnicell has good training videos and other resources.

Jun 2022
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Manager

Functionality and Upgrades

The only drawback that I have with Omnicell's cabinets is the open matrix drawers. It is sometimes...

Jun 2022
||
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Manager

Other Observations & Comments

We have always had issues with the physical durability of the product. The use of high-quality...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Omnicell charges for random things. Any time we need to make changes to the actual configurations,...

Jun 2022
||
(0)
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Manager

Implementation and Training

The end users need a lot of training to learn how to use Omnicell's cabinets. During the...

Jun 2022
||
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Manager

Functionality and Upgrades

I like the ability to store a lot of items in the cabinets. The biggest pros of the system are the...

Jun 2022
||
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Manager

Service and Support

Omnicell gives us proactive alerts for drawers that are highly used, so they proactively replace...

Jun 2022
||
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Manager

Service and Support

Omnicell’s main issue with support is that they don’t have people readily available when we first...

Jun 2022
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Manager

Interfacing and Integration

The integration could be improved. Omnicell could add more layers to it. That integration is the...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

With Omnicell's system, we have to dig into the weeds of reporting, and the system is a little hard...

Jun 2022
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Manager

Service and Support

When we sometimes call Omnicell’s support people, we don’t get a call back as to when the support...

Jun 2022
||
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Manager

Interfacing and Integration

Omnicell's system needs to interact better with our EMR. There are some things that are still...

Jun 2022
||
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Manager

ROI / Cost (care and feeding)

Omnicell’s actual cabinets are made very well. We haven’t had a lot of drawer failures. The...

Jun 2022
||
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Director

ROI / Cost (care and feeding)

Omnicell charges for every little thing, but the product is so worth it.

Jun 2022
||
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Director

Relationship

The solution makes our lives easier, and it is reliable. The vendor seems to listen to us, and they...

Jun 2022
||
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Director

Functionality and Upgrades

I find the system easy to use, but everyone has a different learning curve. I love the system.

Jun 2022
||
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Director

Service and Support

The vendor's support team is really good about answering all of our questions and fixing things....

Jun 2022
||
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Manager

Relationship

The support from Omnicell was almost nonexistent in terms of how much the vendor could offer. The...

Jun 2022
||
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Manager

Service and Support

Omnicell’s support people have very bad hours, and we can’t always get in touch with them when we...

Jun 2022
||
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Manager

Relationship

Omnicell has promised several times to have a certain project done in a certain amount of time and...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

An average nurse that hasn’t grown up with technology could have a difficult time using the Omnicell...

Jun 2022
||
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Manager

Functionality and Upgrades

The new cabinets have pretty good fingerprint scanners, but a lot of nurses forget their passwords....

Jun 2022
||
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Manager

Service and Support

I would like Omnicell to send out more newsletters about things that we could possibly do with our...

Jun 2022
||
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Manager

Functionality and Upgrades

There was an issue where the wrong drug was pulled from the cabinet due to the cabinet search system...

Jun 2022
||
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Manager

Functionality and Upgrades

By using Omnicell's system, we have seen a tangible improvement in patient times and better patient...

Jun 2022
||
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Manager

ROI / Cost (care and feeding)

Omnicell charges for every single thing, and they keep trying to bill us for mistakes that they make....

Jun 2022
||
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Manager

Implementation and Training

Omnicell’s training did not include any kind of one-on-one time with our techs. It was almost as if...

Jun 2022
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Manager

Relationship

We had a slight frustration with some false marketing that Omnicell put out regarding their...

Jun 2022
||
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Manager

Interfacing and Integration

Omnicell doesn’t have a good bidirectional interface with our EMR. We have to pay for that...

Jun 2022
||
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Director

Functionality and Upgrades

Omnicell’s product is not as user friendly as its alternative. I don't like the reports. The reports...

May 2022
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Director

Functionality and Upgrades

Omnicell's system just doesn't fit normal workflows. I don't know who designed it. There are some...

May 2022
||
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Director

Technology

We have had issues with having to replace a lot of our new machines and hardware, even though the...

May 2022
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Director

Relationship

Omnicell's support lags. Optimizing the solution isn't easy. Omnicell does a good job of selling us...

May 2022
||
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Director

Other Observations & Comments

We provide input on where functionality opportunities exist, where gaps are, and what expectations...

May 2022
||
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We had really no choice but to move forward with the XT cabinets. The reason was that we had to get...

Apr 2022
||
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Director

Service and Support

Omnicell has a lot of people that have the title of executive, and that makes me think that they are...

Apr 2022
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Director

Functionality and Upgrades

Overall, Omnicell’s cabinets are pretty solid.

Apr 2022
||
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Manager

Service and Support

We would like a quicker turnaround on technical support. If we open a ticket, it takes a few days...

Apr 2022
||
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Manager

Functionality and Upgrades

Flexibility with drawer configuration is lacking and differs from what the vendor promoted.

Apr 2022
||
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Manager

Technology

We got a bunch of newer cabinets than what we had, and the newer cabinets have been way less faulty....

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

I rate the ease of use low because the end users have to be taken into account, and a lot of times,...

Apr 2022
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Manager

Service and Support

The people who work for Omnicell have their feet on the ground, and they have always been...

Apr 2022
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Manager

Sales and Contracting

We are always entertaining new contracts, but since we got this system, it has been part of our...

Apr 2022
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Manager

Functionality and Upgrades

I have nothing but problems with the first generation of the system. The report writer looks like it...

Apr 2022
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Manager

Relationship

The vendor taught us about the system, but when we got into it, it didn't work as promised. We are...

Apr 2022
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Manager

Lessons Learned

I would like to see much better and higher-quality reporting options in the system, and I would like...

Apr 2022
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Manager

Implementation and Training

Omnicell is very transparent and helpful in their training. We can get as high up in the vendor's...

Apr 2022
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Manager

Future Outlook

Omnicell is working on new technology. They have a lot of things coming in the future. They know...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

The product is lacking a few pieces. We have some challenges with the software on a system level...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

There are controlled substances being dispensed in the cabinets that utilize a lot of space within...

Apr 2022
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Manager

Relationship

Omnicell isn't as responsive or knowledgeable as Aesynt was. The vendor has both Aesynt and Omnicell...

Mar 2022
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Manager

Service and Support

We have been very pleased with the product. We haven’t had much trouble. We are still having our old...

Mar 2022
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Manager

Functionality and Upgrades

With another vendor’s product, we could arrange different sizes and drawers, but we are a bit...

Mar 2022
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Director

Functionality and Upgrades

We like the reporting that we can generate from the cabinets. The cabinets are very reliable and...

Mar 2022
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Manager

Functionality and Upgrades

The product is very flexible, and I can do a lot of customization. I can work with our pharmacy...

Mar 2022
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Manager

Functionality and Upgrades

The reporting is very hard to follow, especially for somebody who is new to it. We have to have the...

Mar 2022
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Manager

Relationship

Some of the representatives from the vendor used to check in with us on a regular basis, but they...

Mar 2022
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Manager

Service and Support

The myOmnicell website and lounge site are very hard to use. We get locked out constantly, and the...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Omnicell does a lot of nickel-and-diming, and that gets tiring. They say that a solution can do a...

Mar 2022
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Manager

Service and Support

I have appreciated Omnicell’s support during the pandemic. Omnicell has been very helpful.

Mar 2022
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Manager

Functionality and Upgrades

The Omnicell XT Automated Dispensing Cabinets are our bread and butter. I like the medication...

Mar 2022
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Manager

Technology

Omnicell has some of their database maintenance on a cloud-based portal. I would like to see all...

Mar 2022
||
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Manager

Functionality and Upgrades

Omnicell is a very good company and is very cutting edge in a lot of ways. We use a lot of Omnicell...

Mar 2022
||
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Manager

ROI / Cost (care and feeding)

The Omnicell XT Automated Dispensing Cabinets are not cheap. We write some pretty big checks to...

Mar 2022
||
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Manager

Implementation and Training

Omnicell has a lot of web-based training that covers a lot of things, but sometimes it is difficult...

Mar 2022
||
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Manager

Service and Support

The tech-support person that comes out to work with the machines is really good. I can contact that...

Mar 2022
||
(0)
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Manager

Relationship

I can call my account person at Omnicell. I have a regular call with that person to talk over any...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

There are a few things I would like to see. I would like to see a little more flexibility with the...

Mar 2022
||
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Manager

Interfacing and Integration

The Omnicell XT Automated Dispensing Cabinets have a few interface quirks. To get a perfect score...

Mar 2022
||
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Manager

Service and Support

Omnicell’s support depends on who we get on the phone. If we get the right person on the phone, the...

Mar 2022
||
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Director

Service and Support

Omnicell does what they are supposed to do. They are proactive in changing products out that are...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

The system meets my needs, and I like the cabinets. We knew what we were buying. We know what the...

Mar 2022
||
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Director

Sales and Contracting

As we have been trying to get on the new Omnicell XT Automated Dispensing Cabinets, the whole...

Mar 2022
||
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Director

Implementation and Training

I installed our last couple of cabinets. I did not have an implementation team or anyone from the...

Mar 2022
||
(0)
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Director

Technology

The vendor has been slow at delivering new technology. End users have to look for information about...

Mar 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We have had Omnicell cabinets for a while, so we have received our money's worth. The cabinets are...

Feb 2022
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VP/Other Executive

Future Outlook

We may have continued to be an Omnicell health system if the vendor had done a better job of...

Feb 2022
||
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Manager

Functionality and Upgrades

The Omnicell XT Automated Dispensing Cabinets don't hold up as well as other cabinets do. That is a...

Feb 2022
||
(0)
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Manager

Implementation and Training

We were very disappointed in the initial go-live because we spent a lot of time with the Omnicell XT...

Feb 2022
||
(0)
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Manager

Implementation and Training

We had ongoing glitches that were a combination of OmniCenter's problems and the cabinets' problems....

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Omnicell has implemented a new function where they get an automatic message when something is about...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

I would not recommend the cabinets. I actually feel guilty every time another facility switches over...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

The frustrating thing about the frequency of things malfunctioning and breaking with the Omnicell...

Feb 2022
||
(0)
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VP/Other Executive

Implementation and Training

The rollout went well. We always struggle a little with new technology and project managers for a...

Feb 2022
||
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VP/Other Executive

Relationship

Omnicell has assigned a couple of people to us and monitored our account, and that has really has...

Feb 2022
||
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VP/Other Executive

Functionality and Upgrades

Things with the product are going well. With the volume of use that we have, Omnicell is holding up....

Feb 2022
||
(0)
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VP/Other Executive

Future Outlook

For change management, we have built an Omnicell governance committee that a higher up in our...

Feb 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The XT cabinets are working very well. My nurses love them because there is a light that guides them...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have the ability to force a cycle with the XT cabinets. They give me the expiration dates of...

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

We have a maintenance agreement, and things are usually covered within that agreement. So we aren’t...

Jan 2022
||
(0)
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Manager

Service and Support

Omnicell includes us as part of a proactive maintenance program. They have AI that searches in the...

Jan 2022
||
(0)
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Manager

Other Observations & Comments

I have heard some internal rumblings about some structural changes within the vendor’s organization....

Jan 2022
||
(0)
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Director

Service and Support

We were happy with the support we got during our go-live.

Jan 2022
||
(0)
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Director

Relationship

We have only put in tickets for spare parts for the Omnicell XT Automated Dispensing Cabinets....

Jan 2022
||
(0)
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Director

Functionality and Upgrades

I haven't heard anybody say they don't like the product. The Omnicell XT Automated Dispensing...

Jan 2022
||
(0)
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Director

ROI / Cost (care and feeding)

Our Omnicell cabinets are definitely part of our long-term plans. Our nursing and pharmacy teams...

Jan 2022
||
(0)
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Director

Sales and Contracting

Omnicell could do a better job of packaging their service agreements. That is one piece I am not...

Jan 2022
||
(0)
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Director

Relationship

Omnicell is not terrible in this landscape, but they could probably be a little more proactive in...

Jan 2022
||
(0)
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