Omnicell XT Automated Dispensing Cabinets Commentary

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There isn't a lot of training when we first bring Omnicell's cabinets on-site. Most of the training...

Omnicell is very visionary. They tend to think way ahead. Omnicell's cabinets meet our needs. But...

Without Omnicell, the cost would be much higher in terms of labor, time, and effort. Without...

Omnicell’s long-term goal for AI should be to push data, not pull it. They should proactively...

We paid for something, and we still don't have it. I'm a little salty about that. We asked for a...

Omnicell’s customer liaison support is good. But overall, as a team, Omnicell really struggles with...

It costs a ton of money to replace a tiny piece of glass with Omnicell. That is ridiculous.

When we've worked on projects with Omnicell, it's been rough to stay on task with communication...

Omnicell's system has a lot of moving parts. It is a little more complicated because we're doing a...

When we do have to escalate things with Omnicell, we get the right people, and they're willing to...

I don't think Omnicell is transparent with their costs, and I don't think the vendor is keeping up...

Omnicell is meeting our needs, but there are support improvements and changes to their technical...

Omnicell's support sometimes takes a long time and requires a lot of escalation. It definitely takes...

Omnicell's training is inconsistent, depending on the staff member conducting it. We have a very...

The Omnicell XT Automated Dispensing Cabinets last a long time. Their life cycle is a good 7–10...

We expect the vendor to incorporate AI so that we can capture time savings for caregivers, reduce...

The Omnicell XT Automated Dispensing Cabinets are helpful because the nurses have access to the...

To improve my success with Omnicell's solutions, I expect that AI would be used to keep optimal...

The hardest part of switching from our original cabinets to the Omnicell XT Automated Dispensing...

We are converting to another system for a couple of reasons. Alignment is important, and to maintain...

Our EHR interoperability has actually excelled with Omnicell and has even been better than what I...

We've had multiple service discussions since we got the cabinets, and we really chose them for EHR...

I would not recommend the Omnicell XT Automated Dispensing Cabinets at this point. I probably...

Omnicell's system is critical to our day-to-day workflow. There are a lot more moving parts. All of...

Omnicell does talk about new things they're working on, but sometimes those initiatives don't happen...

With the Omnicell XT Automated Dispensing Cabinets, we are able to carry out our basic daily...

Things have just been difficult since the implementation. There have been a lot of kinks,...

We do have regular meetings with the customer success representative from Omnicell, but I feel like...

Sometimes I think Omnicell charges for services when they shouldn't, especially when a lot of the...

The Omnicell XT Automated Dispensing Cabinets are not as reliable as the G4 cabinets. We have way...

We went to the Omnicell XT Automated Dispensing Cabinets because they were a significant upgrade...

Omnicell outsources their customer service. They spoiled us before, and now they outsource. I wish...

There are really only two vendors in the market. Organizations are either an Omnicell customer or a...

We have multiple hospitals, so we get variability in trainers from Omnicell in terms of the quality...

Omnicell isn't very customer-centric. From their perspective, partnership often seems to mean that...

Omnicell’s model feels like owning a car, and the manufacturer tells us that we have to buy a...

When a higher-up has to send an email just to get something fixed, that is a problem. From my...

We have had some difficulties with Omnicell. I don't want to say we wouldn’t buy the Omnicell XT...

Omnicell seems to have a lot of charges that creep up. When we transitioned from our other vendor to...

The functionality of the Omnicell XT Automated Dispensing Cabinets meets a lot of our needs. But the...

Omnicell could look at their packages and what they offer in terms of the patients and what we can...

We have issues with the controlled substance dispenser. Luckily, since the nurses are so concerned...

If people come to me for a vendor recommendation, I would tell them to evaluate their options. They...

We have many hospitals. Omnicell can't even track tickets for us because each hospital has their own...

We recently had to do a major upgrade with the Omnicell XT Automated Dispensing Cabinets, and it...

It is hard to go to something else after committing to the Omnicell XT Automated Dispensing...

We like the standard functionality of the Omnicell XT Automated Dispensing Cabinets that we can...

Omnicell needs to be more prompt with their customer service. We have had our ups and downs with...

Omnicell's service providers are very good. The turnaround on service and the quality of the service...

There is some stuff within Omnicell’s controlled substance manager that requires us to be sitting at...

When we went live with our upgraded cabinets, we had a single server, but it still seems like our...

Omnicell has improved at being transparent with charges. We have the newer brains for the system,...

We have talked to Omnicell about some recall workflows and expired workflows with the cabinets....

The Omnicell XT Automated Dispensing Cabinets are easy to use. We don't have a lot of issues with...

Omnicell’s support is excellent. When we call, we speak to a human, and I actually know our support...

There is definitely room for improvement with the Omnicell XT Automated Dispensing Cabinets. The...

The Omnicell XT Automated Dispensing Cabinets have difficulty communicating with third-party...

I don’t feel like Omnicell is innovating at the same pace as the rest of the industry, and that...

I’m not particularly pleased with Omnicell's training. We have a technician who handles most of the...

The Omnicell cabinets cost a lot of money, but they work. Omnicell comes up with modest improvements...

Support with the cabinets is very consistent. The people at Omnicell understand the cabinets forward...

Omnicell likes to nickel-and-dime us. If we need new reports or some of the new stuff they are...

Omnicell is pretty slow. Their integration is pretty slow. We ask for solutions to somewhat unique...

Omnicell is not necessarily flexible in their receiving processes, so between getting medications...

We had several different platforms with Omnicell, and when we asked about the contract end date for...

If we have a hardware issue and Omnicell deploys a technician, the service is excellent. But when we...

To my knowledge, we are still paying for equipment that we removed months ago. It wasn't like we had...

The Omnicell XT Automated Dispensing Cabinets have a lot of the functionality that we want, so they...

Omnicell has expanded the cabinets' functionality over time as we have worked with them. From a...

The Omnicell XT Automating Dispensing Cabinets are performing adequately overall. The primary...

Omnicell just gives us very basic training. We have to figure out everything else on our own as we...

I like that the nurses are able queue up the medications they need on the computer; they don’t have...

Omnicell is working on a solution for refrigerator items. If something needs to be refrigerated, the...

We don’t have as much control over the software as we do over the hardware in the Omnicell XT...

The safety measures for the Omnicell XT Automated Medication Cabinets are mostly from the back end...

The Omnicell XT Automated Dispensing Cabinets are just really expensive in terms of maintenance, and...

Because the cabinets support patient care, Omnicell needs to place more emphasis on support...

The Omnicell XT Automated Dispensing Cabinets are very user-friendly for nursing. The vendor has...

For the Omnicell XT Automated Dispensing Cabinets, the training program is easier because Omnicell...

We now have a 24-hour Omnicell support number and a new Omnicell representative, and they are...

Omnicell came out with a clear vision, including a multiyear plan to upgrade equipment. This was...

The Omnicell XT Automated Dispensing Cabinets are pretty pricey, but I wouldn’t want to be without...

Omnicell has training videos for nearly everything, but it is on us to use them.

Omnicell could improve the reporting in the Omnicell XT Automated Dispensing Cabinets. The reports...

The Omnicell XT Automated Dispensing Cabinets are very user-friendly and straightforward to use....

My biggest suggestion for improvement with Omnicell is their support. When an issue requires a...

There is a project we are working on over the next few months involving Omnicell's controlled...

There are charges and fees Omnicell bills for items that I believe should be included in the...

The frustrating thing is that Omnicell’s OmniCenter system lives on a remote server, and we have to...

Overall, I feel like Omnicell really focuses on large hospitals and hospital systems that all buy...

A Windows 10 upgrade was done recently, and the vendor had to swap out hard drives in the machines...

There are definitely some disjointed parts of the solution that are very dated in terms of...

Moving an Omnicell lock from one fridge to a new fridge used to be a regular service from the...

Omnicell does have refrigerators that actually have the system built in. We get the system with...

The vendor is definitely moving toward more task-based workflows where we can actually assign tasks...

Omnicell does not keep all their promises. There is some bait-and-switch stuff. They upsell us on...

Omnicell has been forcing us to do a lot of upgrades lately. We can tell that they are stretched...

We can't live without the Omnicell XT Automated Dispensing Cabinets. They are necessary additions....

I have had to involve Omnicell's executives, and I'm not sure that is a good thing. They are...

I would buy the Omnicell XT Automated Dispensing Cabinets again. There is not much competition. If...

For support, there is no good way of having Omnicell triage our issues. Everything gets treated the...

The hardware and the functionality are really good for the Omnicell XT Automated Dispensing...

Omnicell will send out version upgrade notes that will tell us everything that changed, but they...

The Omnicell XT Automated Dispensing Cabinets are more robust and complex than Omnicell’s other...

There are things not directly related to the Omnicell cabinets, like the special locks that are...

Omnicell will only develop a product so much, and then they move on to the next. They never seem to...

The Omnicell XT Automated Dispensing Cabinets is a new box and an old cabinet that now has to last...

Omnicell doesn’t have enough field service engineers to come on-site to make repairs as necessary....

The data from the Omnicell XT Automated Dispensing Cabinets lets us meet our policies. I really like...

We would like to have more options for refrigerated medications. It would also be helpful if...

We would like to have more detailed version updates that let us know whether the updates are just...

We went through a big implementation with Omnicell, and we had to go back to the drawing board...

Omnicell advertises that they replace parts for the cabinets before they go bad, but that is not...

We purchased new cabinets for an expansion. We were unable to return cabinets that were not needed....

The upgrade to the new version was awful. The people who showed up didn’t even know how to do the...

The customer service is awful. We have downgraded the level of service that we pay for because we...

The Omnicell team could not give us support during the times that we wanted it, but they were very...

We are experiencing a problem with our receipt printer from Omnicell. When we are going to dispense...

We had a better time with our implementation of Omnicell's system once it started than during the...

The support that we get from our success manager at Omnicell is awesome. They are responsive and...

I’m pleased with the direction of Omnicell. I am very happy with the Omnicell XT Automated...

Our previous medication cabinet was nicer in terms of how the medications were stored. Some of...

A nice component of Omnicell's system is that it talks to our EHR. Our nurses like that they can use...

The system's design is pretty good, and Omnicell’s support team calls me back.

We had an incident where we had a quote that did not match what we got charged for the Omnicell XT...

Omnicell charges for everything. The Omnicell XT Automated Dispensing Cabinets are very expensive....

Our overall experience with Omnicell has deteriorated over the last year. Something has happened to...