Omnicell XT Automated Dispensing Cabinets Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Product
The hardware and the functionality are really good for the Omnicell XT Automated Dispensing...
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Relationship, Operations
Omnicell will send out version upgrade notes that will tell us everything that changed, but they...
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Relationship
The Omnicell XT Automated Dispensing Cabinets are more robust and complex than Omnicell’s other...
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Value
There are things not directly related to the Omnicell cabinets, like the special locks that are...
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Relationship
Omnicell will only develop a product so much, and then they move on to the next. They never seem to...
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Product
The Omnicell XT Automated Dispensing Cabinets is a new box and an old cabinet that now has to last...
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Relationship
Omnicell doesn’t have enough field service engineers to come on-site to make repairs as necessary....
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Product, Value
The data from the Omnicell XT Automated Dispensing Cabinets lets us meet our policies. I really like...
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Product
We would like to have more options for refrigerated medications. It would also be helpful if...
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Operations, Product
We would like to have more detailed version updates that let us know whether the updates are just...
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Operations
We went through a big implementation with Omnicell, and we had to go back to the drawing board...
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Product
Omnicell advertises that they replace parts for the cabinets before they go bad, but that is not...
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Culture
We purchased new cabinets for an expansion. We were unable to return cabinets that were not needed....
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Operations
The upgrade to the new version was awful. The people who showed up didn’t even know how to do the...
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Loyalty, Relationship
The customer service is awful. We have downgraded the level of service that we pay for because we...
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Relationship, Operations
The Omnicell team could not give us support during the times that we wanted it, but they were very...
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Product
We are experiencing a problem with our receipt printer from Omnicell. When we are going to dispense...
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Culture, Operations
We had a better time with our implementation of Omnicell's system once it started than during the...
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Relationship
The support that we get from our success manager at Omnicell is awesome. They are responsive and...
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Loyalty, Relationship
I’m pleased with the direction of Omnicell. I am very happy with the Omnicell XT Automated...
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Product
Our previous medication cabinet was nicer in terms of how the medications were stored. Some of...
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Product
A nice component of Omnicell's system is that it talks to our EHR. Our nurses like that they can use...
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Relationship
The system's design is pretty good, and Omnicell’s support team calls me back.
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Culture, Value
We had an incident where we had a quote that did not match what we got charged for the Omnicell XT...
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Value
Omnicell charges for everything. The Omnicell XT Automated Dispensing Cabinets are very expensive....
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Relationship
Our overall experience with Omnicell has deteriorated over the last year. Something has happened to...
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Operations
Omnicell was excellent in supporting our go-live, but the training fell short. Nurses expressed...
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Relationship
On the positive side, the cabinets have a significant amount of space and are high quality. In the...
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Operations
Though the upgrade and implementation process had pain points, we have become accustomed to the new...
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Value
When we have an issue, it is expensive. When we had a small piece go out, it cost tens of thousands...
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Product
I really don't have any positive feedback about this solution. If we are trying to override a...
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Product
With the Omnicell XT Automated Dispensing Cabinets, there was supposed to be a better solution in...
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Product
The system is clunky. The reports are difficult to navigate, and the cabinet is a little cumbersome...
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Culture, Relationship, Operations
With Omnicell, there is conference work, and there are interactions with both the salespeople and...
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Relationship
Omnicell is the best in the world of acute care medication distribution. I want others to take a...
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Loyalty
Long term, Omnicell is going to have to be involved in some form of AI that proactively drives...
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Relationship, Product
Omnicell helps us with integrations. They communicate through ADT feeds from our EHR and back, and...
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Operations
Using the Omnicell XT Automated Dispensing Cabinets does take training. Some stuff is intuitive, and...
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Culture, Relationship
We have a really good person from Omnicell who does a really great job. They are very involved,...
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Loyalty, Relationship
The system is excellent. Omnicell consistently meets all our needs. We always have ups and downs...
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Culture, Operations
I have actually had a really good experience with Omnicell. We recently did an upgrade for the...
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Value
Omnicell’s acquisition of Aesynt has been okay, but things are more expensive. Essentially, when the...
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Culture, Product
The Omnicell equipment is doing its job. It is pretty intuitive. I don't think I was promised...
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Relationship
Omnicell is responsive and supportive, but that is because their product is so unreliable and breaks...
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Culture
I would buy the Omnicell XT Automated Dispensing Cabinets again. But I would want to look at some...
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Product
Omnicell's biggest strength is the safety of automated dispensing cabinets. A couple of things are...
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Relationship
I definitely think Omnicell is more reactive. They are slow, especially with getting support for the...
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Culture, Product, Value
Omnicell’s biggest weaknesses are the way their packages work and how they have divvied up different...
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Culture
We have had trouble getting what we are supposed to get from Omnicell with our purchase orders. When...
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Relationship, Product
We have had a lot of problems with our controlled substance dispensers. We have had dispensing...
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Relationship
In terms of ongoing phone and web support, I don't think anyone is perfect, but I really don't have...
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Loyalty
In terms of forecasted overall satisfaction in 12 months, Omnicell isn't going to make me any...
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Culture, Value
The vendor doesn't avoid charging for every little thing. I understand their business model, but...
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Operations
I don't have a problem with the technology; I just have a problem with the company. Our...
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Product
The current product functionality meets all our needs today. Omnicell actually meets our needs...
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Loyalty, Operations
Implementation of the product is too complex; imagine buying a laptop that is just a shell and...
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Operations
Large companies like Omnicell are leaning more toward having a bunch of videos we can watch for...
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Product
Omnicell doesn’t promise much, and that is a problem. It is what it is because there isn't much...
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Relationship
Omnicell needs to have more publicity to say what benefits we are getting. They could literally come...
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Relationship
Omnicell has pretty good support. Here and there, we have some issues, but it is easy to escalate...
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Culture, Value
We would expect Omnicell to stick with one pricing model. We would like them to sell us equipment...
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Product
The screens and options are different for nursing staff and pharmacy staff, so that makes it...
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Relationship
I think we are on our third customer success manager. They try, or they move on. We haven’t found...
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Relationship
We have had to escalate several problems. People get involved, but we don’t get a resolution that...
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Product
We have had to replace a lot of physical components in the machines already, and that is kind of...
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Relationship
I wish Omnicell were a bit more resilient; we have had a surprising number of issues with physical...
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Operations
The implementation was rushed, and things have been very difficult since the beginning. I feel like...
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Operations
The initial training was very poor. We all went live together on the same server but got different...
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Loyalty
We decided to move to the Omnicell XT Automated Dispensing Cabinets because Omnicell is sunsetting a...
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Product
The Omnicell XT Automated Dispensing Cabinets are very sturdy. The hardware is excellent. The...
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Relationship, Product
Omnicell does a good job of reinvesting in some of their hardware and hearing what the customers...
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Relationship
Our service contract with Omnicell works pretty well. When we place a call, the tech can usually...
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Value
The Omnicell XT Automated Dispensing Cabinets are way overpriced. But their competitor's system has...
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Product
The Omnicell XT Automated Dispensing Cabinets have kept up with updates. The hardware has lasted...
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Culture, Value
For the most part, Omnicell avoids charging for every little thing. It seems like Omnicell is...
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Culture
Omnicell could improve their purchase model. We have to buy different drawers; that is just their...
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Product
I don't have any problem with the quality of the Omnicell XT Automated Dispensing Cabinets. I...
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Culture, Operations
Omnicell oversold the Omnicell XT Automated Dispensing Cabinets. The vendor made representations...
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Culture, Value
The project with Omnicell wasn't exactly what was promised at the beginning, and it took longer than...
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Culture, Value
Omnicell is doing some work on newer analytics modules and dashboards, but those features come at an...
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Relationship
I have heard the pharmacy staff members talk about how the support team from Omnicell is slow to...
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Culture, Value
Omnicell is like a smorgasbord where we have to pay for everything on the menu. The vendor has a lot...
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Product
Omnicell makes a very sturdy piece of hardware, but all of the automated dispensing cabinets on the...
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Loyalty
We looked at other options, but the best option for us financially was to stick with Omnicell. Some...
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Relationship
With Omnicell, we have never had an instance where they haven't been proactive. If they have issues...
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Product
I like the size of the Omnicell XT Automated Dispensing Cabinets and what fits inside them. The...
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Product
For how new the Omnicell XT Automated Dispensing Cabinets are, there are a lot of electrical and...
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Loyalty, Relationship
Our relationship with Omnicell is not as great as it was. We moved away from an Omnicell product...
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Relationship, Operations, Product
I really like the physical product, but I don't like the support we are receiving from Omnicell. The...
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Operations
The implementation of the Omnicell XT Automated Dispensing Cabinets was very good and went very...
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Loyalty, Value
When selecting vendors, we looked at BD, and they were so much more expensive than Omnicell, and...
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Product
Omnicell is really Johnny-on-the-spot with the cabinets. Overall, the dispensing cabinets are very...
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Relationship
With the help desk support for Omnicell, we have to get to the second or third level to get some...
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Relationship, Product
We engage with Omnicell frequently, and some of the things we have asked for improvement on are...
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Product, Value
The biggest thing with the Omnicell XT Automated Dispensing Cabinets is that they allow us to have...
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Product
This is not specific to an Omnicell XT Automated Dispensing Cabinet, but I would like to see some...
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Value
Omnicell does not avoid charging for every little thing. I feel like they have improved over time,...
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Product
We have a pretty good familiarity with the Omnicell XT Automated Dispensing Cabinets. We have them...
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Value
With the Omnicell XT Automated Dispensing Cabinets, once we are committed, we are there. It isn't...
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Operations
Omnicell doesn’t really provide ongoing training, and they are generally a little slower with new...
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Product
The Omnicell XT Automated Dispensing Cabinets are pretty straightforward and work as promoted. The...
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Relationship
Omnicell’s support and service requests have been a little off over the last year or so. The vendor...
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Relationship
Omnicell is not very proactive. They sit back and tell us to let them know about things. We have had...
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Value
I have a fear that how Omnicell charges for some things will transition in the future. Historically,...
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Relationship, Operations
Go-lives are the biggest challenge for the Omnicell cabinets. If we are not very engaged and in tune...
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Operations
Because the Omnicell XT Automated Dispensing Cabinets are for patient care impact and the providers...
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Product
I like that the Omincell XT Automated Dispensing Cabinets are user-friendly, and they are...
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Operations, Product
When we rolled out the Omnicell XT Automated Dispensing Cabinets, there were some bumps, but there...
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Relationship, Product
The Omnicell XT Automated Dispensing Cabinets are working fine and doing a great job. They hold the...
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Product
Being able to load something in the Omnicell XT Automated Dispensing Cabinets is very attractive. We...
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Relationship
Omnicell has reached out to us in the past about hard drives that they noticed are going to fail and...
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Loyalty, Relationship, Product
Omnicell is releasing a refrigerated locked medication storage. That has been a need that hasn't...
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Culture, Value
We have a maintenance package with Omnicell, so pretty much anything that breaks is covered, and...
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Product
There is a light that lights up below the bin that the nurse is supposed to pull the medication from...
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Relationship
If something shuts me down completely with the Omnicell XT Automated Dispensing Cabinets, I can just...
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Product
We upgraded to Omnicell OmniCenter as our interface for the Omnicell XT Automated Dispensing...
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Product
With the Omnicell XT Automated Dispensing Cabinets, the nurse workflow could be simpler with the...
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Product, Value
Reports in Omnicell XT Automated Dispensing Cabinets are easy and nice for end users, so that is...
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Relationship
Omnicell tries to say that they are monitoring our equipment through their services and IT team to...
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Culture, Value
There have been continued increases with our Omnicell service contracts. Everything is very...
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Relationship
Our Omnicell executive is very engaged, and Omnicell has come up with metrics that we have asked...
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Value
Omnicell tries to deliver new technology, but we may not need those things. There is an excessive...
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Relationship, Operations
Omnicell could have improved the project management and quality of project managers for...
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Relationship
Omnicell hasn’t kept their promises with their support and ticket resolution. We struggle with the...
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Relationship, Product
We have had downtime struggles with Omnicell. There were hard-drive issues with certain things...
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Operations, Product
Omnicell’s upgrades are really disruptive to the workflow because they can only be done during...
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Value
When something breaks on a cabinet, it is really expensive because everything is à la carte, from a...
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Operations
Omnicell has documentation for customers, but there is really no other training per se. They have a...
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Relationship, Value
Omnicell needs to reach out first. When I bought the pumps, I spent a lot of money. A few years...
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Relationship
With the Omnicell XT Automated Dispensing Cabinets, sometimes there are delays in getting a response...
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Product
The Omnicell XT Automated Dispensing Cabinets are not intuitive. The person who built the software,...
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Relationship
We have problems with Omnicell’s support people. We place a ticket, and there is a lag before they...
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Loyalty
Our end users are getting places with the Omnicell product. They have a little more of what they see...
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Value
With Omnicell, we have definitely gone through some growing pains, but the vendor is delivering on...
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Culture, Loyalty
We switched to Omnicell because they seemed to offer a more robust platform. I was really looking to...
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Operations
The implementation was rough. Omnicell could have done better at truly understanding our workflow....
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Operations, Value
Omnicell came on-site and did some training, and that was good. Then they told us we could go onto...
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Relationship, Operations
The Omnicell XT Automated Dispensing Cabinets are not too hard to use for those who are getting into...
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Value
The Omnicell XT Automated Dispensing Cabinets are expensive, but they are worth it. They incorporate...
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Relationship
I don't think Omnicell is proactive; they are more reactive. When I call stuff into them, it takes...
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Relationship
When we have a question, we will call Omnicell, but most of the time they can't help us, so they...
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Operations
Omnicell has got an awesome online platform for training.
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Product
Nursing struggles with the Omnicell XT Automated Dispensing Cabinets.
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Value
Omnicell charges us for random things even though we have a maintenance contract. Also, Omnicell is...
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Product
The Omnicell XT Automated Dispensing Cabinets themselves have been working well, and we have no...
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Relationship
Omnicell maintains the cabinets well. We have someone from Omnicell who comes regularly for...
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Loyalty, Operations
We had an implementation experience with Omnicell that was not as expected. We moved a cabinet, and...
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Relationship
Omnicell has made many changes with their customer service call center, and they think those changes...
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Product
What I like about the Omnicell XT Automated Dispensing Cabinets is the system is user-friendly at...
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Operations
Omnicell could improve the training if they would stop pushing us to watch videos. Some people learn...
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Culture, Value
I do remember one instance sticking out where we had a refrigerator that had just completely died,...
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Operations
We just implemented the vendor's new anesthesia workflow, and the documentation they gave us was...
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Product
Omnicell's systems are very disconnected. For example, they have OC-Web, which runs on the cloud,...
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Relationship
With Omnicell's support, I think we are a special case. They do give us the assistance we need. I...
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Relationship
With Omnicell, I know a couple of really good people who help us, but I don't know what direction...
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Product, Value
Omnicell's data is good. I think that is the best thing I could say about the value we get from...
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Relationship
Omnicell doesn't commit to a lot of promises. So the ones that they will commit to, they do keep,...
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Product
Omnicell's integration is good. They connected to our EHR system, and it is a bidirectional...
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Product
If someone is looking at automated cabinets, my advice is that there are a lot of variables to...
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Relationship, Product
Omnicell has changed a lot recently. They are not as innovative as they used to be, and they are not...
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Product, Value
The downside of Omnicell's system is that it takes more time for a nurse to do a medication pass...
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Product
Some of the reconfiguration is not intuitive but needs to be done. Every once in a while, the system...
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Relationship
Every time we have called Omnicell's customer support, the person who has answered has been able to...
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Value
We got the Omnicell XT Automated Dispensing Cabinets to try to cut down on waste, and it has...
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