Omnicell XT Automated Dispensing Cabinets
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
Once we follow the procedures, using the Omnicell cabinets is pretty easy and straightforward. The...
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Technology
The issue is that when Omnicell's cabinets go down, the whole part of the hospital that the cabinets...
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Service and Support
When we have problems with the cabinets, the support people are pretty quick to resolve them. Things...
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Technology
We were having a ton of problems with the old things we had, but we had just gone through an...
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Sales and Contracting
The vendor's salespeople promise things that are not there, but I have not met a company yet where...
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Interfacing and Integration
It is very hard to get integration with the product because companies are protecting their products...
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Functionality and Upgrades
We are always having to do upgrades and troubleshooting for the Omnicell cabinets.
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Functionality and Upgrades
The product is working great. We are not very happy with the reporting piece. The charges for the...
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Functionality and Upgrades
I have a lot of issues with the product. The pocket sensors don’t work at times, and that can delay...
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Relationship
There have been things that we have elevated or requested, and we have seen solutions or different...
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Technology
I love everything about Omnicell and the cabinets. They work well as storage cabinets and automated...
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Technology
Two or three times a week, we will have a cabinet that has a drawer or pocket issue we have to...
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Implementation and Training
We utilize myOmnicell and can self-learn based on the modules that Omnicell has there. Those are...
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Interfacing and Integration
Our medication orders crossover from our EMR to Omnicell's product. Even with our anesthesia...
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Functionality and Upgrades
If we have a medication order for a patient that is in the unit, and the medication is not loaded in...
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Relationship
With some of the enhancement requests that we place, I would like to hear more regular communication...
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Relationship
We have a client success executive who can elevate our needs to the highest levels of the Omnicell...
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Functionality and Upgrades
Another particular program was much better than Omnicell's because we could isolate one nurse on...
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Functionality and Upgrades
I definitely like that the Omnicell XT Automated Dispensing Cabinets are pretty straightforward....
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Technology
I don't see anything coming down the road that is going to make our cabinets any sturdier, and...
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Technology
In the cabinet, a whole drawer will fail if a bin goes bad. But the vendor has somehow found a way...
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Relationship
We have found that when we have difficulty with Omnicell's cabinets, once we get to someone that we...
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Functionality and Upgrades
Obviously, the most important thing we want from a dispensing cabinet is for our medication to be...
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Functionality and Upgrades
The Omnicell interface is very stable. That is an improvement over another vendor’s product. We like...
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Service and Support
The repair person who comes on-site is very knowledgeable and reliable. When we have tried to do...
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Functionality and Upgrades
If I had a friend at another hospital who was trying to decide what to get for their new dispensing...
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Technology
Omnicell’s main competitor has designed their cabinets so that if one little bin fails, we can just...
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Technology
We continue to have difficulties with the maintenance of the Omnicell cabinets. Maintenance is a...
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Functionality and Upgrades
In the last few updates, the vendor added some customizability in the search features that helps us...
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Technology
The Omnicell XT Automated Dispensing Cabinets hold up well. We had original issues with the cabinets...
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Service and Support
Omnicell has stayed true to what they have assured us. The cabinet service is really good, and the...
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Technology
We have had a lot of issues with hard drives going bad. We upgraded recently, and we have to replace...
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Functionality and Upgrades
The Omnicell XT Automated Dispensing Cabinets are fairly easy to use. It is easy for nurses to get...
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Future Outlook
I wish that we didn't have our Omnicell machines going down so often. That was something that we...
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Implementation and Training
The implementation was good overall. Omnicell didn’t really go over the software end of the cabinets...
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Interfacing and Integration
Interoperability is always a tricky thing with Omnicell. It is tough and fits a lot of scenarios...
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Technology
Omnicell has fixed a lot of the physical issues with the cabinets, but there are still a couple of...
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Technology
Omnicell always has room for improvement for their product. I would hope that the vendor has come...
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Service and Support
Omnicell is getting better at proactive service. The technician comes out, and after so many uses of...
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Relationship
We have had meetings with Omnicell’s higher executives before. They have tried to interact with us.
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Service and Support
The support that we have been getting with Omnicell has been less than ideal. Everyone is really...
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Service and Support
I was under the impression that we were going to get more support from Omnicell in terms of making...
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Functionality and Upgrades
Our end users say they need to hit too many buttons on the cabinets. At times, the users need to get...
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Service and Support
We have talked to Omnicell's people about a lot of problems, and nobody has been powerful enough to...
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Technology
Omnicell installed Flex Locks on the refrigerators in the cabinets, but the installation was done...
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Technology
If the feeds go down, or if the power goes out at the hospital, we have to unlock the cabinets to...
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Sales and Contracting
I would not buy the Omnicell XT Automated Dispensing Cabinets again. The promised functionalities do...
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Service and Support
We have been given direct access to a help center. The individuals from that concierge service are...
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Service and Support
We often stumble upon a problem and keep reporting that problem, and we get to the point where we...
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Functionality and Upgrades
Omnicell is not very good with new technology. The reporting out of OmniCenter is cumbersome. In...
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Service and Support
Omnicell shines when it comes to proactive service. In terms of responding to our problems, the...
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Technology
We really love the Omnicell Anywhere RN Remote Medication Management Software that allows nurses to...
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Functionality and Upgrades
The Omnicell XT Automated Dispensing Cabinets are not user friendly. They have bad software and bad...
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Lessons Learned
I am not sure I would buy Omnicell's cabinets again. I would definitely look at other companies and...
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Implementation and Training
Omnicell oversimplified the implementation process. The training website was detailed to us to be...
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Functionality and Upgrades
The Anesthesia Workstation cabinets are even more horrible than the other Omnicell cabinets we use....
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Interfacing and Integration
Our end users were promised that our Anesthesia Workstation cabinets would interface with Epic’s...
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Implementation and Training
The installation went horribly. There were missed shipments, shipping delays, and items shipped to...
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Technology
The cabinets are good, but we have to put in several tickets. There are locks on the refrigerators...
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Other Observations & Comments
Sometimes we have issues with the drawers. Sometimes one bin in a drawer won't open for some reason,...
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Other Observations & Comments
The cabinets are fairly self-explanatory, although nurses never cease to amaze me. The open cabinets...
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Service and Support
If there is a hardware problem, the vendor’s support team is prompt. They also have proactive...
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Technology
The vendor comes out with new drawers and new hardware, but we have to purchase those, so things...
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Future Outlook
We had some concerns with our maintenance service agreement. Some things may have been on us as well...
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Sales and Contracting
At first, the vendor didn’t charge for every little thing, but then they sent us a bill that we...
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Implementation and Training
The implementation went rather smoothly. It wasn't too difficult to exchange all the cabinets before...
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Functionality and Upgrades
I like the XT cabinets. Of all the different products I have used, Omnicell has had the best product...
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Implementation and Training
We had to get all new cabinets hospital-wide because ours were really old. The computer system...
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Service and Support
We are pretty remote, and we actually don't have anybody that can work on the cabinets, so we did...
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Interfacing and Integration
The Omnicell cabinets integrate really well with the rest of our environment. I can go stock a...
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Implementation and Training
One improvement for Omnicell would be clearer training. Even now, if we want to run a report, we...
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Functionality and Upgrades
The nurses struggle with the Omnicell cabinets. Right now, we have a lot of traveling nurses, and...
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Other Observations & Comments
The only knock on Omnicell is that their technician lives several hours away because we are in a...
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Relationship
At a certain point, Omnicell’s job is to sell things to us. At the end of the day, they are going to...
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Technology
Omnicell uses an antiquated platform for report writing called Foxfire, and if we want a report...
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Relationship
Omnicell seems to be pivoting toward more of a service-based model where we pay for their services....
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Functionality and Upgrades
I like that the cabinets are user friendly. The nurses seem to like the cabinets. We have a...
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Technology
I like Omnicell’s cabinets. The only thing is that if a pocket in a drawer breaks, we can't reuse...
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Technology
Omnicell has been having some reliability issues with their hard drives. That has been a major...
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Interfacing and Integration
The Omnicell product does not integrate very well with the software that we have at our organization....
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Service and Support
Omnicell is in the process of rebuilding their support platform. The issues that we have seen are...
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Functionality and Upgrades
The Omnicell cabinets are challenging to use in the long-term care market. Long-term care is not...
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Technology
Omnicell’s technology needs to be improved. Each cabinet is connected to a server, so when we are...
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Implementation and Training
Omnicell has some good training on their website. With the new equipment that we got a while ago, I...
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Functionality and Upgrades
The messages that come from Omnicell's system to our EMR are not quite good enough that we can do...
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Relationship
Historically, I have been really happy with Omnicell. Their equipment is good and tends to last. We...
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Service and Support
I have noticed over the last couple of years that the service from the help desk or service for more...
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Sales and Contracting
There has been a lot of turnover in Omnicell’s sales team, so I feel like I am constantly training...
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Implementation and Training
We implemented some things at another location of ours. I was not at all impressed with Omnicell’s...
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Functionality and Upgrades
Omnicell no longer schedules upgrades at night. They only do the upgrades during the day, and that...
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Functionality and Upgrades
Omnicell has been on-site several different times to replace failed drawers in our anesthesia...
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Implementation and Training
Omnicell’s installation was poor, and the implementation was terrible. They sent me someone who had...
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Interfacing and Integration
In the name of safety, Omnicell does not allow multiple items in the same bin, but I do not agree....
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Service and Support
Omnicell recently laid off a percentage of their workforce, and that does not bode well for their...
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Service and Support
There are a lot of hardware issues with Omnicell's product line, such as drawers that can't be...
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Relationship
Omnicell doesn’t keep all of their promises. The vendor comes up with a new product line, and when...
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Technology
I would stick with the product if I had to choose again only because I know the product's ins and...
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Implementation and Training
The implementations with Omnicell are terrible. We are proficient and know how to set up the...
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Future Outlook
The product is pretty user friendly and intuitive. The cabinets are not really hard. Moving forward,...
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Lessons Learned
If I were talking to a friend of mine about Omnicell, and if that friend were new to the product...
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Relationship
There is a rash of hard-drive failures happening across Omnicell products, and the vendor does not...
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Functionality and Upgrades
The product is user friendly. Other systems are more nurse friendly, but Omnicell has more of a...
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Lessons Learned
There are some nuances with the Omnicell product, but that is because of how we purchased it. We...
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Functionality and Upgrades
The Omnicell cabinets work well for the most part, but there are often drawer issues. For example,...
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Technology
I feel like we took a step backward from our previous product. We used to have a feature that told...
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Interfacing and Integration
Other than some pieces, the cabinets work well. The interface for nursing is good, and users enjoy...
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Lessons Learned
The Omnicell product does not come with a printer, but there is a printer add-on. We did not know...
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Technology
We are not fully utilizing Omnicell's product. The product is there for us to see certain things,...
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Service and Support
The support team’s rate of calling back isn’t great, and the people that we call or the people who...
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Service and Support
The vendor is somewhat proactive. They come on-site once per year to make sure all of the drawers...
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Functionality and Upgrades
The product is great and easy to use. The dependability of the cabinets is way better than with...
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Functionality and Upgrades
The good thing about the newer cabinets is that there is more space than before. The cabinets are...
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Technology
Omnicell hasn't made a specific refrigerator component for the product so that we can have locked...
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Service and Support
We have had some issues with Omnicell’s service being timely. We have had some incidents of downtime...
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Technology
The Omnicell XT Automated Dispensing Cabinets are very functional and sturdy. We have had a few...
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Service and Support
Some of Omnicell’s engineers are falling a little behind on upgrades. The vendor has good support,...
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Other Observations & Comments
The costs with the Omnicell XT Automated Dispensing Cabinets are sometimes too frequent or too high....
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Functionality and Upgrades
The product is really geared toward end-user functionality and is easy to use. If the user can read...
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Functionality and Upgrades
The product's functionality is good. We don't have as many cubies or lidded pockets as we did with...
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Win/Loss - Why they were selected (by current clients)
We went with Omnicell because of a corporate initiative. Our organization wanted to standardize what...
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Service and Support
The vendor doesn’t resolve our concerns in a reasonable time frame, and we don't have the vendor's...
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Functionality and Upgrades
The product needs to have an automatic notification when there is a discrepancy, and the product...
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Technology
The new cabinets don't seem to be holding up as well as the old workhorses were. We have a lot of...
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Service and Support
We have had some challenges with Omnicell’s customer support team and getting feedback, and that can...
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Service and Support
The customer service team is lacking. The vendor had a ransomware attack, and they could not do...
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Technology
The robot doesn't handle the little envelopes that we package into the product very well. Omnicell...
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Functionality and Upgrades
The cabinets are good, and we love them. I would love to see some of the enhancements that the...
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Functionality and Upgrades
The product is user friendly as far as the system, the cabinets, and the things on the surface go....
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Functionality and Upgrades
The controlled substance manager tool could be improved. Because of the way that some of the icons...
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Service and Support
Omnicell has been working on and improving their customer service. It used to take a while for...
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Future Outlook
Omnicell has been pushing improvements with every upgrade. I am not sure what exactly is coming with...
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Implementation and Training
Everything is pretty straightforward in terms of the product’s usability. People also have access to...
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Service and Support
Anytime that I have had questions about the product, the vendor has been quick to get back to me....
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Technology
Some of our cabinets are outdated, but those cabinets would be very expensive to replace.
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Other Observations & Comments
For anyone who has used automated dispensing cabinets, the XT version is an upgrade from the prior...
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Functionality and Upgrades
The cabinets need more functionality and a better ability to add products and move products around....
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Technology
The cabinets are probably the best in class compared to the competitors' products. The cabinets are...
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Implementation and Training
The product is used more frequently, so Omnicell has more information in training for the cabinets,...
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Service and Support
Overall, my experience with Omnicell has been positive. That has mostly been due to our customer...
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Service and Support
It is hard to place tickets and get responses to tickets. If we have tickets out there, we need to...
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Functionality and Upgrades
What we need to do when we are at the cabinet is very clear, and it takes minimal training to use...
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Technology
For about five years, I haven't seen an upgrade for the automated dispensing cabinets that has made...
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Interfacing and Integration
Omnicell draws a line for interoperability. They are very happy to integrate with other systems on...
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Relationship
Whether or not I would recommend the product to a peer depends on some things. I would recommend the...
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Implementation and Training
Except for one thing that happened at another location, Omnicell has done pretty good...
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Technology
We found some problems with the upgrades, so the vendor sent in the boost people. The printers are...
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Relationship
I would not buy the product again. We are going live with another product in the near future. It...
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Service and Support
Omnicell does not reach out or provide preventative maintenance. We had an issue, and they said we...
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Service and Support
Omnicell doesn’t solve our problems. We used to be able to go up the ladder to get problems solved,...
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ROI / Cost
Omnicell’s products are very overpriced, and they nickel-and-dime us constantly. They do not cover...
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ROI / Cost
If we want a custom report built for the Omnicell cabinets, it is going to cost us thousands, and...
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Implementation and Training
There is nothing about Omnicell that would lead me to say we would leave them. The implementation of...
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Service and Support
We have some issues as far as product support goes when things related to the server fail. We are...
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Other Observations & Comments
There is a specific service plan, and as long as a customer has that plan set up from the start,...
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Functionality and Upgrades
The Omnicell XT Automated Dispensing Cabinets has a larger capacity for inventory compared to the...
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Technology
The biggest drawback of the XT cabinets is the emergency override process. We have to use a flathead...
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Future Outlook
Omnicell is moving more toward a web-based product and resolving any discrepancies, and I think that...
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ROI / Cost
Omnicell does charge us. We had to pay separately for the closed-loop product, and we didn't feel...
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Technology
Physically, the glass shelves are difficult to reconfigure. It was easier to take the shelves out...
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Functionality and Upgrades
I think the Omnicell XT Automated Dispensing Cabinets are going to be a great product, but Omnicell...
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Functionality and Upgrades
The product is really good at reporting. We can monitor just about anything we can think of. The...
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Lessons Learned
On the anesthesia cabinets, I would love to daisy-chain the printer’s power to the rest of the...
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Functionality and Upgrades
Our experience with Omnicell's product has been a bit of a mixed bag. There are some aspects of the...
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Functionality and Upgrades
The product could be better in OmniCenter, which is the software used to configure and manage our...
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Technology
We have a big pain point with the cabinets that have controlled substance dispensers. The cabinets...
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Relationship
We have had a few issues, and some areas have been lacking compared to what Omnicell had initially...
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Implementation and Training
The training team didn’t allow for enough hands-on time in their training sessions, and the trainers...
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Functionality and Upgrades
A large pain point of mine is the difficulty in managing the settings of the application. The...
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Interfacing and Integration
The physical cabinets are quite good quality. They function well outside of some issues with the...
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Technology
We have had one particular issue with the hardware failing on some devices, and so far, we have had...
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Service and Support
We open tickets sometimes, and Omnicell’s support team doesn’t respond to the tickets within the...
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Functionality and Upgrades
There are a couple of very nuanced issues with the product. We identified an issue with some of the...
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Functionality and Upgrades
My overall impression is that the day-to-day use of the product is good quality. No technology is...
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Service and Support
I am a huge fan of Omnicell; I have had nothing but good experiences with them. The implementation...
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Implementation and Training
The rollout went fairly well. When it comes to comparing dispensing cabinets, they all provide...
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Functionality and Upgrades
The reports could probably use a little better enhancement to them in comparison to the reports that...
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Other Observations & Comments
The vendor has a preventative maintenance piece, and they talk about being able to monitor how many...
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Implementation and Training
Our experience with the XT team was really good. They met the needs that we had, we met the...
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Functionality and Upgrades
Some of the issues that we have around ease of use are not so much because of Omnicell but more so...
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Relationship
Omnicell is going through some growing pains right now, but they still keep their promises. The...
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Service and Support
I am dissatisfied because proactive service doesn't exist with Omnicell.
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Technology
The Omnicell XT Automated Dispensing Cabinets have high reliability. We don't get a lot of hardware...
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ROI / Cost
There are premium features that we must pay extra for if we want to get some of Omnicell's analytics...
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Functionality and Upgrades
The Omnicell XT Automated Dispensing Cabinets are the best in class, and Omnicell is very...
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Implementation and Training
Omnicell has a very comprehensive training program, but the program is expensive.
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Implementation and Training
We were extremely dissatisfied with the implementation of the Omnicell XT Automated Dispensing...
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Implementation and Training
Some of the products are so new that even the trainers don't really know what they are teaching us...
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Sales and Contracting
Omnicell's salespeople sometimes say things they shouldn't that they can't back up. When we bring...
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Other Observations & Comments
I am hoping that there might be some changes in Omnicell's system as we implement more things and...
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Service and Support
We have really good support people from Omnicell. I may not be happy with what they are doing, but...
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ROI / Cost
Omnicell's cabinets cut down our turnaround time for getting medication to patients because we are...
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Functionality and Upgrades
I have had a couple of challenges with formatting. When I run reports and try to source things, the...
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Service and Support
The vendor’s service department is good. The service team is good about coming out and fixing...
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Other Observations & Comments
Originally, the transition from our previous vendor to Omnicell was awkward because the way the...
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Technology
The cabinets' hardware is good. The cabinets function pretty well. We don't have very many problems....
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Interfacing and Integration
We have pretty substantial interoperability with our EMR and the Omnicell XT Automated Dispensing...
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Relationship
We have worked really hard with Omnicell. They have partnered with us well. They have some proactive...
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Functionality and Upgrades
My hesitation to purchase Omnicell's product again has to do with a lot of the vendor's reporting....
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Other Observations & Comments
I pay a lot for support, but sometimes I can't get it. Omnicell doesn't have somebody in our...
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Technology
There are a lot of available options for automated dispensing cabinets. There are pluses and minuses...
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Functionality and Upgrades
In terms of software, I would like more robust reporting and more complete and customized guides for...
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Relationship
The service has been positive overall. I don't get much vendor communication from Omnicell, but the...
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Technology
The product needs to be more durable so that we don't have lids breaking. It would be nice if the...
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Functionality and Upgrades
The product is very user friendly. The frontline staff has very few questions or issues with the product....
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Functionality and Upgrades
Omnicell's reports could be more specific. The reports are hard to read. They have a lot of numbers,...
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Service and Support
Omnicell has an 1-800 call number, but that isn't great.
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Functionality and Upgrades
I like the Omnicell XT Automated Dispensing Cabinets' integration with our EMR, and I like the...
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Implementation and Training
Omnicell has good training videos and other resources.
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Functionality and Upgrades
The only drawback that I have with Omnicell's cabinets is the open matrix drawers. It is sometimes...
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Other Observations & Comments
We have always had issues with the physical durability of the product. The use of high-quality...
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ROI / Cost
Omnicell charges for random things. Any time we need to make changes to the actual configurations,...
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Implementation and Training
The end users need a lot of training to learn how to use Omnicell's cabinets. During the...
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Functionality and Upgrades
I like the ability to store a lot of items in the cabinets. The biggest pros of the system are the...
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Service and Support
Omnicell gives us proactive alerts for drawers that are highly used, so they proactively replace...
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Service and Support
Omnicell’s main issue with support is that they don’t have people readily available when we first...
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Interfacing and Integration
The integration could be improved. Omnicell could add more layers to it. That integration is the...
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Functionality and Upgrades
With Omnicell's system, we have to dig into the weeds of reporting, and the system is a little hard...
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Service and Support
When we sometimes call Omnicell’s support people, we don’t get a call back as to when the support...
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Interfacing and Integration
Omnicell's system needs to interact better with our EMR. There are some things that are still...
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ROI / Cost
Omnicell’s actual cabinets are made very well. We haven’t had a lot of drawer failures. The...
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ROI / Cost
Omnicell charges for every little thing, but the product is so worth it.
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Relationship
The solution makes our lives easier, and it is reliable. The vendor seems to listen to us, and they...
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Functionality and Upgrades
I find the system easy to use, but everyone has a different learning curve. I love the system.
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Service and Support
The vendor's support team is really good about answering all of our questions and fixing things....
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Relationship
The support from Omnicell was almost nonexistent in terms of how much the vendor could offer. The...
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Service and Support
Omnicell’s support people have very bad hours, and we can’t always get in touch with them when we...
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Relationship
Omnicell has promised several times to have a certain project done in a certain amount of time and...
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Functionality and Upgrades
An average nurse that hasn’t grown up with technology could have a difficult time using the Omnicell...
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Functionality and Upgrades
The new cabinets have pretty good fingerprint scanners, but a lot of nurses forget their passwords....
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Service and Support
I would like Omnicell to send out more newsletters about things that we could possibly do with our...
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Functionality and Upgrades
There was an issue where the wrong drug was pulled from the cabinet due to the cabinet search system...
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Functionality and Upgrades
By using Omnicell's system, we have seen a tangible improvement in patient times and better patient...
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ROI / Cost
Omnicell charges for every single thing, and they keep trying to bill us for mistakes that they make....
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Implementation and Training
Omnicell’s training did not include any kind of one-on-one time with our techs. It was almost as if...
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Relationship
We had a slight frustration with some false marketing that Omnicell put out regarding their...
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Interfacing and Integration
Omnicell doesn’t have a good bidirectional interface with our EMR. We have to pay for that...
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Functionality and Upgrades
Omnicell’s product is not as user friendly as its alternative. I don't like the reports. The reports...
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Functionality and Upgrades
Omnicell's system just doesn't fit normal workflows. I don't know who designed it. There are some...
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Technology
We have had issues with having to replace a lot of our new machines and hardware, even though the...
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Relationship
Omnicell's support lags. Optimizing the solution isn't easy. Omnicell does a good job of selling us...
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Other Observations & Comments
We provide input on where functionality opportunities exist, where gaps are, and what expectations...
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Win/Loss - Why they were selected (by current clients)
We had really no choice but to move forward with the XT cabinets. The reason was that we had to get...
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Service and Support
Omnicell has a lot of people that have the title of executive, and that makes me think that they are...
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