Omnicell XT Automated Dispensing Cabinets
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User Commentary

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Manager

Functionality and Upgrades

Once we follow the procedures, using the Omnicell cabinets is pretty easy and straightforward. The...

Mar 2023
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Manager

Technology

The issue is that when Omnicell's cabinets go down, the whole part of the hospital that the cabinets...

Mar 2023
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Manager

Service and Support

When we have problems with the cabinets, the support people are pretty quick to resolve them. Things...

Mar 2023
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Manager

Technology

We were having a ton of problems with the old things we had, but we had just gone through an...

Mar 2023
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Manager

Sales and Contracting

The vendor's salespeople promise things that are not there, but I have not met a company yet where...

Mar 2023
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Manager

Interfacing and Integration

It is very hard to get integration with the product because companies are protecting their products...

Mar 2023
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Manager

Functionality and Upgrades

We are always having to do upgrades and troubleshooting for the Omnicell cabinets.

Mar 2023
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Director

Functionality and Upgrades

The product is working great. We are not very happy with the reporting piece. The charges for the...

Mar 2023
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Director

Functionality and Upgrades

I have a lot of issues with the product. The pocket sensors don’t work at times, and that can delay...

Mar 2023
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Manager

Relationship

There have been things that we have elevated or requested, and we have seen solutions or different...

Mar 2023
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Director

Technology

I love everything about Omnicell and the cabinets. They work well as storage cabinets and automated...

Mar 2023
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Manager

Technology

Two or three times a week, we will have a cabinet that has a drawer or pocket issue we have to...

Mar 2023
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Manager

Implementation and Training

We utilize myOmnicell and can self-learn based on the modules that Omnicell has there. Those are...

Mar 2023
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Manager

Interfacing and Integration

Our medication orders crossover from our EMR to Omnicell's product. Even with our anesthesia...

Mar 2023
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Manager

Functionality and Upgrades

If we have a medication order for a patient that is in the unit, and the medication is not loaded in...

Mar 2023
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Manager

Relationship

With some of the enhancement requests that we place, I would like to hear more regular communication...

Mar 2023
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Manager

Relationship

We have a client success executive who can elevate our needs to the highest levels of the Omnicell...

Mar 2023
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Director

Functionality and Upgrades

Another particular program was much better than Omnicell's because we could isolate one nurse on...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

I definitely like that the Omnicell XT Automated Dispensing Cabinets are pretty straightforward....

Mar 2023
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Manager

Technology

I don't see anything coming down the road that is going to make our cabinets any sturdier, and...

Feb 2023
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Manager

Technology

In the cabinet, a whole drawer will fail if a bin goes bad. But the vendor has somehow found a way...

Feb 2023
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Manager

Relationship

We have found that when we have difficulty with Omnicell's cabinets, once we get to someone that we...

Feb 2023
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Manager

Functionality and Upgrades

Obviously, the most important thing we want from a dispensing cabinet is for our medication to be...

Feb 2023
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Manager

Functionality and Upgrades

The Omnicell interface is very stable. That is an improvement over another vendor’s product. We like...

Feb 2023
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Manager

Service and Support

The repair person who comes on-site is very knowledgeable and reliable. When we have tried to do...

Feb 2023
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Manager

Functionality and Upgrades

If I had a friend at another hospital who was trying to decide what to get for their new dispensing...

Feb 2023
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Manager

Technology

Omnicell’s main competitor has designed their cabinets so that if one little bin fails, we can just...

Feb 2023
||
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Manager

Technology

We continue to have difficulties with the maintenance of the Omnicell cabinets. Maintenance is a...

Feb 2023
||
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Manager

Functionality and Upgrades

In the last few updates, the vendor added some customizability in the search features that helps us...

Feb 2023
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Manager

Technology

The Omnicell XT Automated Dispensing Cabinets hold up well. We had original issues with the cabinets...

Feb 2023
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Manager

Service and Support

Omnicell has stayed true to what they have assured us. The cabinet service is really good, and the...

Feb 2023
||
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Manager

Technology

We have had a lot of issues with hard drives going bad. We upgraded recently, and we have to replace...

Feb 2023
||
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Manager

Functionality and Upgrades

The Omnicell XT Automated Dispensing Cabinets are fairly easy to use. It is easy for nurses to get...

Feb 2023
||
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Manager

Future Outlook

I wish that we didn't have our Omnicell machines going down so often. That was something that we...

Feb 2023
||
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Manager

Implementation and Training

The implementation was good overall. Omnicell didn’t really go over the software end of the cabinets...

Feb 2023
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Manager

Interfacing and Integration

Interoperability is always a tricky thing with Omnicell. It is tough and fits a lot of scenarios...

Feb 2023
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Manager

Technology

Omnicell has fixed a lot of the physical issues with the cabinets, but there are still a couple of...

Feb 2023
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Manager

Technology

Omnicell always has room for improvement for their product. I would hope that the vendor has come...

Feb 2023
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Manager

Service and Support

Omnicell is getting better at proactive service. The technician comes out, and after so many uses of...

Feb 2023
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Manager

Relationship

We have had meetings with Omnicell’s higher executives before. They have tried to interact with us.

Feb 2023
||
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Manager

Service and Support

The support that we have been getting with Omnicell has been less than ideal. Everyone is really...

Feb 2023
||
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Manager

Service and Support

I was under the impression that we were going to get more support from Omnicell in terms of making...

Feb 2023
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Director

Functionality and Upgrades

Our end users say they need to hit too many buttons on the cabinets. At times, the users need to get...

Feb 2023
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Director

Service and Support

We have talked to Omnicell's people about a lot of problems, and nobody has been powerful enough to...

Feb 2023
||
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Director

Technology

Omnicell installed Flex Locks on the refrigerators in the cabinets, but the installation was done...

Feb 2023
||
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Director

Technology

If the feeds go down, or if the power goes out at the hospital, we have to unlock the cabinets to...

Feb 2023
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Manager

Sales and Contracting

I would not buy the Omnicell XT Automated Dispensing Cabinets again. The promised functionalities do...

Feb 2023
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Manager

Service and Support

We have been given direct access to a help center. The individuals from that concierge service are...

Feb 2023
||
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Manager

Service and Support

We often stumble upon a problem and keep reporting that problem, and we get to the point where we...

Feb 2023
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Director

Functionality and Upgrades

Omnicell is not very good with new technology. The reporting out of OmniCenter is cumbersome. In...

Feb 2023
||
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Director

Service and Support

Omnicell shines when it comes to proactive service. In terms of responding to our problems, the...

Feb 2023
||
(0)
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Director

Technology

We really love the Omnicell Anywhere RN Remote Medication Management Software that allows nurses to...

Feb 2023
||
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Manager

Functionality and Upgrades

The Omnicell XT Automated Dispensing Cabinets are not user friendly. They have bad software and bad...

Feb 2023
||
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Director

Lessons Learned

I am not sure I would buy Omnicell's cabinets again. I would definitely look at other companies and...

Feb 2023
||
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Director

Implementation and Training

Omnicell oversimplified the implementation process. The training website was detailed to us to be...

Feb 2023
||
(0)
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Manager

Functionality and Upgrades

The Anesthesia Workstation cabinets are even more horrible than the other Omnicell cabinets we use....

Feb 2023
||
(0)
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Manager

Interfacing and Integration

Our end users were promised that our Anesthesia Workstation cabinets would interface with Epic’s...

Feb 2023
||
(0)
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Manager

Implementation and Training

The installation went horribly. There were missed shipments, shipping delays, and items shipped to...

Feb 2023
||
(0)
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Manager

Technology

The cabinets are good, but we have to put in several tickets. There are locks on the refrigerators...

Feb 2023
||
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Manager

Other Observations & Comments

Sometimes we have issues with the drawers. Sometimes one bin in a drawer won't open for some reason,...

Feb 2023
||
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Manager

Other Observations & Comments

The cabinets are fairly self-explanatory, although nurses never cease to amaze me. The open cabinets...

Feb 2023
||
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Manager

Service and Support

If there is a hardware problem, the vendor’s support team is prompt. They also have proactive...

Feb 2023
||
(0)
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Manager

Technology

The vendor comes out with new drawers and new hardware, but we have to purchase those, so things...

Feb 2023
||
(0)
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Director

Future Outlook

We had some concerns with our maintenance service agreement. Some things may have been on us as well...

Feb 2023
||
(0)
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Manager

Sales and Contracting

At first, the vendor didn’t charge for every little thing, but then they sent us a bill that we...

Feb 2023
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Manager

Implementation and Training

The implementation went rather smoothly. It wasn't too difficult to exchange all the cabinets before...

Feb 2023
||
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Manager

Functionality and Upgrades

I like the XT cabinets. Of all the different products I have used, Omnicell has had the best product...

Feb 2023
||
(0)
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Manager

Implementation and Training

We had to get all new cabinets hospital-wide because ours were really old. The computer system...

Jan 2023
||
(0)
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Manager

Service and Support

We are pretty remote, and we actually don't have anybody that can work on the cabinets, so we did...

Jan 2023
||
(0)
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Manager

Interfacing and Integration

The Omnicell cabinets integrate really well with the rest of our environment. I can go stock a...

Jan 2023
||
(0)
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Manager

Implementation and Training

One improvement for Omnicell would be clearer training. Even now, if we want to run a report, we...

Jan 2023
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Manager

Functionality and Upgrades

The nurses struggle with the Omnicell cabinets. Right now, we have a lot of traveling nurses, and...

Jan 2023
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Manager

Other Observations & Comments

The only knock on Omnicell is that their technician lives several hours away because we are in a...

Jan 2023
||
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Director

Relationship

At a certain point, Omnicell’s job is to sell things to us. At the end of the day, they are going to...

Jan 2023
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Director

Technology

Omnicell uses an antiquated platform for report writing called Foxfire, and if we want a report...

Jan 2023
||
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Director

Relationship

Omnicell seems to be pivoting toward more of a service-based model where we pay for their services....

Jan 2023
||
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Analyst/Coordinator

Functionality and Upgrades

I like that the cabinets are user friendly. The nurses seem to like the cabinets. We have a...

Jan 2023
||
(0)
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Analyst/Coordinator

Technology

I like Omnicell’s cabinets. The only thing is that if a pocket in a drawer breaks, we can't reuse...

Jan 2023
||
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CIO

Technology

Omnicell has been having some reliability issues with their hard drives. That has been a major...

Jan 2023
||
(0)
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CIO

Interfacing and Integration

The Omnicell product does not integrate very well with the software that we have at our organization....

Jan 2023
||
(0)
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CIO

Service and Support

Omnicell is in the process of rebuilding their support platform. The issues that we have seen are...

Jan 2023
||
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CIO

Functionality and Upgrades

The Omnicell cabinets are challenging to use in the long-term care market. Long-term care is not...

Jan 2023
||
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CIO

Technology

Omnicell’s technology needs to be improved. Each cabinet is connected to a server, so when we are...

Jan 2023
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Analyst/Coordinator

Implementation and Training

Omnicell has some good training on their website. With the new equipment that we got a while ago, I...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The messages that come from Omnicell's system to our EMR are not quite good enough that we can do...

Jan 2023
||
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Analyst/Coordinator

Relationship

Historically, I have been really happy with Omnicell. Their equipment is good and tends to last. We...

Jan 2023
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Analyst/Coordinator

Service and Support

I have noticed over the last couple of years that the service from the help desk or service for more...

Jan 2023
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Analyst/Coordinator

Sales and Contracting

There has been a lot of turnover in Omnicell’s sales team, so I feel like I am constantly training...

Jan 2023
||
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Analyst/Coordinator

Implementation and Training

We implemented some things at another location of ours. I was not at all impressed with Omnicell’s...

Jan 2023
||
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Analyst/Coordinator

Functionality and Upgrades

Omnicell no longer schedules upgrades at night. They only do the upgrades during the day, and that...

Jan 2023
||
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Director

Functionality and Upgrades

Omnicell has been on-site several different times to replace failed drawers in our anesthesia...

Jan 2023
||
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Director

Implementation and Training

Omnicell’s installation was poor, and the implementation was terrible. They sent me someone who had...

Jan 2023
||
(0)
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Director

Interfacing and Integration

In the name of safety, Omnicell does not allow multiple items in the same bin, but I do not agree....

Jan 2023
||
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Director

Service and Support

Omnicell recently laid off a percentage of their workforce, and that does not bode well for their...

Jan 2023
||
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Manager

Service and Support

There are a lot of hardware issues with Omnicell's product line, such as drawers that can't be...

Jan 2023
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Manager

Relationship

Omnicell doesn’t keep all of their promises. The vendor comes up with a new product line, and when...

Jan 2023
||
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Manager

Technology

I would stick with the product if I had to choose again only because I know the product's ins and...

Jan 2023
||
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Manager

Implementation and Training

The implementations with Omnicell are terrible. We are proficient and know how to set up the...

Jan 2023
||
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Manager

Future Outlook

The product is pretty user friendly and intuitive. The cabinets are not really hard. Moving forward,...

Jan 2023
||
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Manager

Lessons Learned

If I were talking to a friend of mine about Omnicell, and if that friend were new to the product...

Jan 2023
||
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Director

Relationship

There is a rash of hard-drive failures happening across Omnicell products, and the vendor does not...

Jan 2023
||
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Manager

Functionality and Upgrades

The product is user friendly. Other systems are more nurse friendly, but Omnicell has more of a...

Jan 2023
||
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Manager

Lessons Learned

There are some nuances with the Omnicell product, but that is because of how we purchased it. We...

Jan 2023
||
(0)
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Director

Functionality and Upgrades

The Omnicell cabinets work well for the most part, but there are often drawer issues. For example,...

Jan 2023
||
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Director

Technology

I feel like we took a step backward from our previous product. We used to have a feature that told...

Jan 2023
||
(0)
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Director

Interfacing and Integration

Other than some pieces, the cabinets work well. The interface for nursing is good, and users enjoy...

Jan 2023
||
(0)
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Director

Lessons Learned

The Omnicell product does not come with a printer, but there is a printer add-on. We did not know...

Jan 2023
||
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Director

Technology

We are not fully utilizing Omnicell's product. The product is there for us to see certain things,...

Jan 2023
||
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Manager

Service and Support

The support team’s rate of calling back isn’t great, and the people that we call or the people who...

Dec 2022
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Manager

Service and Support

The vendor is somewhat proactive. They come on-site once per year to make sure all of the drawers...

Dec 2022
||
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Manager

Functionality and Upgrades

The product is great and easy to use. The dependability of the cabinets is way better than with...

Dec 2022
||
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Manager

Functionality and Upgrades

The good thing about the newer cabinets is that there is more space than before. The cabinets are...

Dec 2022
||
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Manager

Technology

Omnicell hasn't made a specific refrigerator component for the product so that we can have locked...

Dec 2022
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Manager

Service and Support

We have had some issues with Omnicell’s service being timely. We have had some incidents of downtime...

Dec 2022
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Director

Technology

The Omnicell XT Automated Dispensing Cabinets are very functional and sturdy. We have had a few...

Dec 2022
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Director

Service and Support

Some of Omnicell’s engineers are falling a little behind on upgrades. The vendor has good support,...

Dec 2022
||
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Analyst/Coordinator

Other Observations & Comments

The costs with the Omnicell XT Automated Dispensing Cabinets are sometimes too frequent or too high....

Dec 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The product is really geared toward end-user functionality and is easy to use. If the user can read...

Dec 2022
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Director

Functionality and Upgrades

The product's functionality is good. We don't have as many cubies or lidded pockets as we did with...

Dec 2022
||
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Director

Win/Loss - Why they were selected (by current clients)

We went with Omnicell because of a corporate initiative. Our organization wanted to standardize what...

Dec 2022
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Director

Service and Support

The vendor doesn’t resolve our concerns in a reasonable time frame, and we don't have the vendor's...

Dec 2022
||
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Director

Functionality and Upgrades

The product needs to have an automatic notification when there is a discrepancy, and the product...

Dec 2022
||
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Manager

Technology

The new cabinets don't seem to be holding up as well as the old workhorses were. We have a lot of...

Dec 2022
||
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Manager

Service and Support

We have had some challenges with Omnicell’s customer support team and getting feedback, and that can...

Dec 2022
||
(0)
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Director

Service and Support

The customer service team is lacking. The vendor had a ransomware attack, and they could not do...

Dec 2022
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VP/Other Executive

Technology

The robot doesn't handle the little envelopes that we package into the product very well. Omnicell...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The cabinets are good, and we love them. I would love to see some of the enhancements that the...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is user friendly as far as the system, the cabinets, and the things on the surface go....

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The controlled substance manager tool could be improved. Because of the way that some of the icons...

Nov 2022
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Analyst/Coordinator

Service and Support

Omnicell has been working on and improving their customer service. It used to take a while for...

Nov 2022
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Analyst/Coordinator

Future Outlook

Omnicell has been pushing improvements with every upgrade. I am not sure what exactly is coming with...

Nov 2022
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Analyst/Coordinator

Implementation and Training

Everything is pretty straightforward in terms of the product’s usability. People also have access to...

Oct 2022
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Analyst/Coordinator

Service and Support

Anytime that I have had questions about the product, the vendor has been quick to get back to me....

Oct 2022
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Analyst/Coordinator

Technology

Some of our cabinets are outdated, but those cabinets would be very expensive to replace.

Oct 2022
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Director

Other Observations & Comments

For anyone who has used automated dispensing cabinets, the XT version is an upgrade from the prior...

Sep 2022
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Director

Functionality and Upgrades

The cabinets need more functionality and a better ability to add products and move products around....

Sep 2022
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Manager

Technology

The cabinets are probably the best in class compared to the competitors' products. The cabinets are...

Sep 2022
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Manager

Implementation and Training

The product is used more frequently, so Omnicell has more information in training for the cabinets,...

Sep 2022
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Manager

Service and Support

Overall, my experience with Omnicell has been positive. That has mostly been due to our customer...

Sep 2022
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Analyst/Coordinator

Service and Support

It is hard to place tickets and get responses to tickets. If we have tickets out there, we need to...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

What we need to do when we are at the cabinet is very clear, and it takes minimal training to use...

Sep 2022
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Analyst/Coordinator

Technology

For about five years, I haven't seen an upgrade for the automated dispensing cabinets that has made...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

Omnicell draws a line for interoperability. They are very happy to integrate with other systems on...

Sep 2022
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Analyst/Coordinator

Relationship

Whether or not I would recommend the product to a peer depends on some things. I would recommend the...

Sep 2022
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Analyst/Coordinator

Implementation and Training

Except for one thing that happened at another location, Omnicell has done pretty good...

Sep 2022
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Analyst/Coordinator

Technology

We found some problems with the upgrades, so the vendor sent in the boost people. The printers are...

Sep 2022
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Analyst/Coordinator

Relationship

I would not buy the product again. We are going live with another product in the near future. It...

Sep 2022
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Analyst/Coordinator

Service and Support

Omnicell does not reach out or provide preventative maintenance. We had an issue, and they said we...

Sep 2022
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Analyst/Coordinator

Service and Support

Omnicell doesn’t solve our problems. We used to be able to go up the ladder to get problems solved,...

Sep 2022
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Analyst/Coordinator

ROI / Cost

Omnicell’s products are very overpriced, and they nickel-and-dime us constantly. They do not cover...

Sep 2022
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Manager

ROI / Cost

If we want a custom report built for the Omnicell cabinets, it is going to cost us thousands, and...

Aug 2022
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Manager

Implementation and Training

There is nothing about Omnicell that would lead me to say we would leave them. The implementation of...

Aug 2022
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Manager

Service and Support

We have some issues as far as product support goes when things related to the server fail. We are...

Aug 2022
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Manager

Other Observations & Comments

There is a specific service plan, and as long as a customer has that plan set up from the start,...

Aug 2022
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Manager

Functionality and Upgrades

The Omnicell XT Automated Dispensing Cabinets has a larger capacity for inventory compared to the...

Aug 2022
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Manager

Technology

The biggest drawback of the XT cabinets is the emergency override process. We have to use a flathead...

Aug 2022
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Analyst/Coordinator

Future Outlook

Omnicell is moving more toward a web-based product and resolving any discrepancies, and I think that...

Aug 2022
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Analyst/Coordinator

ROI / Cost

Omnicell does charge us. We had to pay separately for the closed-loop product, and we didn't feel...

Aug 2022
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Manager

Technology

Physically, the glass shelves are difficult to reconfigure. It was easier to take the shelves out...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I think the Omnicell XT Automated Dispensing Cabinets are going to be a great product, but Omnicell...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is really good at reporting. We can monitor just about anything we can think of. The...

Aug 2022
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Analyst/Coordinator

Lessons Learned

On the anesthesia cabinets, I would love to daisy-chain the printer’s power to the rest of the...

Aug 2022
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Director

Functionality and Upgrades

Our experience with Omnicell's product has been a bit of a mixed bag. There are some aspects of the...

Aug 2022
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Director

Functionality and Upgrades

The product could be better in OmniCenter, which is the software used to configure and manage our...

Aug 2022
||
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Director

Technology

We have a big pain point with the cabinets that have controlled substance dispensers. The cabinets...

Aug 2022
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Director

Relationship

We have had a few issues, and some areas have been lacking compared to what Omnicell had initially...

Aug 2022
||
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Director

Implementation and Training

The training team didn’t allow for enough hands-on time in their training sessions, and the trainers...

Aug 2022
||
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Director

Functionality and Upgrades

A large pain point of mine is the difficulty in managing the settings of the application. The...

Aug 2022
||
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Director

Interfacing and Integration

The physical cabinets are quite good quality. They function well outside of some issues with the...

Aug 2022
||
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Director

Technology

We have had one particular issue with the hardware failing on some devices, and so far, we have had...

Aug 2022
||
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Director

Service and Support

We open tickets sometimes, and Omnicell’s support team doesn’t respond to the tickets within the...

Aug 2022
||
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Director

Functionality and Upgrades

There are a couple of very nuanced issues with the product. We identified an issue with some of the...

Aug 2022
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Director

Functionality and Upgrades

My overall impression is that the day-to-day use of the product is good quality. No technology is...

Aug 2022
||
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Manager

Service and Support

I am a huge fan of Omnicell; I have had nothing but good experiences with them. The implementation...

Jul 2022
||
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Director

Implementation and Training

The rollout went fairly well. When it comes to comparing dispensing cabinets, they all provide...

Jul 2022
||
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Director

Functionality and Upgrades

The reports could probably use a little better enhancement to them in comparison to the reports that...

Jul 2022
||
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Director

Other Observations & Comments

The vendor has a preventative maintenance piece, and they talk about being able to monitor how many...

Jul 2022
||
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Director

Implementation and Training

Our experience with the XT team was really good. They met the needs that we had, we met the...

Jul 2022
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Director

Functionality and Upgrades

Some of the issues that we have around ease of use are not so much because of Omnicell but more so...

Jul 2022
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Director

Relationship

Omnicell is going through some growing pains right now, but they still keep their promises. The...

Jun 2022
||
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Director

Service and Support

I am dissatisfied because proactive service doesn't exist with Omnicell.

Jun 2022
||
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Manager

Technology

The Omnicell XT Automated Dispensing Cabinets have high reliability. We don't get a lot of hardware...

Jun 2022
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Manager

ROI / Cost

There are premium features that we must pay extra for if we want to get some of Omnicell's analytics...

Jun 2022
||
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Manager

Functionality and Upgrades

The Omnicell XT Automated Dispensing Cabinets are the best in class, and Omnicell is very...

Jun 2022
||
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Manager

Implementation and Training

Omnicell has a very comprehensive training program, but the program is expensive.

Jun 2022
||
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Director

Implementation and Training

We were extremely dissatisfied with the implementation of the Omnicell XT Automated Dispensing...

Jun 2022
||
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Director

Implementation and Training

Some of the products are so new that even the trainers don't really know what they are teaching us...

Jun 2022
||
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Director

Sales and Contracting

Omnicell's salespeople sometimes say things they shouldn't that they can't back up. When we bring...

Jun 2022
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Director

Other Observations & Comments

I am hoping that there might be some changes in Omnicell's system as we implement more things and...

Jun 2022
||
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Director

Service and Support

We have really good support people from Omnicell. I may not be happy with what they are doing, but...

Jun 2022
||
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Director

ROI / Cost

Omnicell's cabinets cut down our turnaround time for getting medication to patients because we are...

Jun 2022
||
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Director

Functionality and Upgrades

I have had a couple of challenges with formatting. When I run reports and try to source things, the...

Jun 2022
||
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Director

Service and Support

The vendor’s service department is good. The service team is good about coming out and fixing...

Jun 2022
||
(0)
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Director

Other Observations & Comments

Originally, the transition from our previous vendor to Omnicell was awkward because the way the...

Jun 2022
||
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Director

Technology

The cabinets' hardware is good. The cabinets function pretty well. We don't have very many problems....

Jun 2022
||
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Director

Interfacing and Integration

We have pretty substantial interoperability with our EMR and the Omnicell XT Automated Dispensing...

Jun 2022
||
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Director

Relationship

We have worked really hard with Omnicell. They have partnered with us well. They have some proactive...

Jun 2022
||
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Director

Functionality and Upgrades

My hesitation to purchase Omnicell's product again has to do with a lot of the vendor's reporting....

Jun 2022
||
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Director

Other Observations & Comments

I pay a lot for support, but sometimes I can't get it. Omnicell doesn't have somebody in our...

Jun 2022
||
(0)
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Analyst/Coordinator

Technology

There are a lot of available options for automated dispensing cabinets. There are pluses and minuses...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

In terms of software, I would like more robust reporting and more complete and customized guides for...

Jun 2022
||
(0)
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Analyst/Coordinator

Relationship

The service has been positive overall. I don't get much vendor communication from Omnicell, but the...

Jun 2022
||
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Manager

Technology

The product needs to be more durable so that we don't have lids breaking. It would be nice if the...

Jun 2022
||
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Manager

Functionality and Upgrades

The product is very user friendly. The frontline staff has very few questions or issues with the product....

Jun 2022
||
(0)
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Director

Functionality and Upgrades

Omnicell's reports could be more specific. The reports are hard to read. They have a lot of numbers,...

Jun 2022
||
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Director

Service and Support

Omnicell has an 1-800 call number, but that isn't great.

Jun 2022
||
(0)
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Director

Functionality and Upgrades

I like the Omnicell XT Automated Dispensing Cabinets' integration with our EMR, and I like the...

Jun 2022
||
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Manager

Implementation and Training

Omnicell has good training videos and other resources.

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The only drawback that I have with Omnicell's cabinets is the open matrix drawers. It is sometimes...

Jun 2022
||
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Manager

Other Observations & Comments

We have always had issues with the physical durability of the product. The use of high-quality...

Jun 2022
||
(0)
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Manager

ROI / Cost

Omnicell charges for random things. Any time we need to make changes to the actual configurations,...

Jun 2022
||
(0)
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Manager

Implementation and Training

The end users need a lot of training to learn how to use Omnicell's cabinets. During the...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

I like the ability to store a lot of items in the cabinets. The biggest pros of the system are the...

Jun 2022
||
(0)
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Manager

Service and Support

Omnicell gives us proactive alerts for drawers that are highly used, so they proactively replace...

Jun 2022
||
(0)
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Manager

Service and Support

Omnicell’s main issue with support is that they don’t have people readily available when we first...

Jun 2022
||
(0)
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Manager

Interfacing and Integration

The integration could be improved. Omnicell could add more layers to it. That integration is the...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

With Omnicell's system, we have to dig into the weeds of reporting, and the system is a little hard...

Jun 2022
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Manager

Service and Support

When we sometimes call Omnicell’s support people, we don’t get a call back as to when the support...

Jun 2022
||
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Manager

Interfacing and Integration

Omnicell's system needs to interact better with our EMR. There are some things that are still...

Jun 2022
||
(0)
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Manager

ROI / Cost

Omnicell’s actual cabinets are made very well. We haven’t had a lot of drawer failures. The...

Jun 2022
||
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Director

ROI / Cost

Omnicell charges for every little thing, but the product is so worth it.

Jun 2022
||
(0)
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Director

Relationship

The solution makes our lives easier, and it is reliable. The vendor seems to listen to us, and they...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

I find the system easy to use, but everyone has a different learning curve. I love the system.

Jun 2022
||
(0)
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Director

Service and Support

The vendor's support team is really good about answering all of our questions and fixing things....

Jun 2022
||
(0)
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Manager

Relationship

The support from Omnicell was almost nonexistent in terms of how much the vendor could offer. The...

Jun 2022
||
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Manager

Service and Support

Omnicell’s support people have very bad hours, and we can’t always get in touch with them when we...

Jun 2022
||
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Manager

Relationship

Omnicell has promised several times to have a certain project done in a certain amount of time and...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

An average nurse that hasn’t grown up with technology could have a difficult time using the Omnicell...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The new cabinets have pretty good fingerprint scanners, but a lot of nurses forget their passwords....

Jun 2022
||
(0)
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Manager

Service and Support

I would like Omnicell to send out more newsletters about things that we could possibly do with our...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

There was an issue where the wrong drug was pulled from the cabinet due to the cabinet search system...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

By using Omnicell's system, we have seen a tangible improvement in patient times and better patient...

Jun 2022
||
(0)
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Manager

ROI / Cost

Omnicell charges for every single thing, and they keep trying to bill us for mistakes that they make....

Jun 2022
||
(0)
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Manager

Implementation and Training

Omnicell’s training did not include any kind of one-on-one time with our techs. It was almost as if...

Jun 2022
||
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Manager

Relationship

We had a slight frustration with some false marketing that Omnicell put out regarding their...

Jun 2022
||
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Manager

Interfacing and Integration

Omnicell doesn’t have a good bidirectional interface with our EMR. We have to pay for that...

Jun 2022
||
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Director

Functionality and Upgrades

Omnicell’s product is not as user friendly as its alternative. I don't like the reports. The reports...

May 2022
||
(0)
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Director

Functionality and Upgrades

Omnicell's system just doesn't fit normal workflows. I don't know who designed it. There are some...

May 2022
||
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Director

Technology

We have had issues with having to replace a lot of our new machines and hardware, even though the...

May 2022
||
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Director

Relationship

Omnicell's support lags. Optimizing the solution isn't easy. Omnicell does a good job of selling us...

May 2022
||
(0)
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Director

Other Observations & Comments

We provide input on where functionality opportunities exist, where gaps are, and what expectations...

May 2022
||
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We had really no choice but to move forward with the XT cabinets. The reason was that we had to get...

Apr 2022
||
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Director

Service and Support

Omnicell has a lot of people that have the title of executive, and that makes me think that they are...

Apr 2022
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