Omnicell XT Automated Dispensing Cabinets Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Loyalty
There are really only two vendors in the market. Organizations are either an Omnicell customer or a...
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Operations
We have multiple hospitals, so we get variability in trainers from Omnicell in terms of the quality...
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Culture, Value
Omnicell isn't very customer-centric. From their perspective, partnership often seems to mean that...
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Value
Omnicell’s model feels like owning a car, and the manufacturer tells us that we have to buy a...
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Relationship
When a higher-up has to send an email just to get something fixed, that is a problem. From my...
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Relationship
We have had some difficulties with Omnicell. I don't want to say we wouldn’t buy the Omnicell XT...
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Culture, Value
Omnicell seems to have a lot of charges that creep up. When we transitioned from our other vendor to...
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Value
The functionality of the Omnicell XT Automated Dispensing Cabinets meets a lot of our needs. But the...
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Product
Omnicell could look at their packages and what they offer in terms of the patients and what we can...
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Product
We have issues with the controlled substance dispenser. Luckily, since the nurses are so concerned...
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Relationship
If people come to me for a vendor recommendation, I would tell them to evaluate their options. They...
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Relationship
We have many hospitals. Omnicell can't even track tickets for us because each hospital has their own...
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Culture, Value
We recently had to do a major upgrade with the Omnicell XT Automated Dispensing Cabinets, and it...
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Relationship, Value
It is hard to go to something else after committing to the Omnicell XT Automated Dispensing...
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Product
We like the standard functionality of the Omnicell XT Automated Dispensing Cabinets that we can...
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Culture, Relationship
Omnicell needs to be more prompt with their customer service. We have had our ups and downs with...
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Relationship
Omnicell's service providers are very good. The turnaround on service and the quality of the service...
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Loyalty, Product
There is some stuff within Omnicell’s controlled substance manager that requires us to be sitting at...
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Operations, Product
When we went live with our upgraded cabinets, we had a single server, but it still seems like our...
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Loyalty
Omnicell has improved at being transparent with charges. We have the newer brains for the system,...
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Product
We have talked to Omnicell about some recall workflows and expired workflows with the cabinets....
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Product
The Omnicell XT Automated Dispensing Cabinets are easy to use. We don't have a lot of issues with...
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Relationship
Omnicell’s support is excellent. When we call, we speak to a human, and I actually know our support...
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Product
There is definitely room for improvement with the Omnicell XT Automated Dispensing Cabinets. The...
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Product
The Omnicell XT Automated Dispensing Cabinets have difficulty communicating with third-party...
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Relationship
I don’t feel like Omnicell is innovating at the same pace as the rest of the industry, and that...
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Operations
I’m not particularly pleased with Omnicell's training. We have a technician who handles most of the...
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Loyalty
The Omnicell cabinets cost a lot of money, but they work. Omnicell comes up with modest improvements...
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Relationship
Support with the cabinets is very consistent. The people at Omnicell understand the cabinets forward...
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Culture, Value
Omnicell likes to nickel-and-dime us. If we need new reports or some of the new stuff they are...
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Product
Omnicell is pretty slow. Their integration is pretty slow. We ask for solutions to somewhat unique...
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Product
Omnicell is not necessarily flexible in their receiving processes, so between getting medications...
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Culture
We had several different platforms with Omnicell, and when we asked about the contract end date for...
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Relationship
If we have a hardware issue and Omnicell deploys a technician, the service is excellent. But when we...
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Value
To my knowledge, we are still paying for equipment that we removed months ago. It wasn't like we had...
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Product
The Omnicell XT Automated Dispensing Cabinets have a lot of the functionality that we want, so they...
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Product
Omnicell has expanded the cabinets' functionality over time as we have worked with them. From a...
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Loyalty, Relationship, Product
The Omnicell XT Automating Dispensing Cabinets are performing adequately overall. The primary...
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Operations
Omnicell just gives us very basic training. We have to figure out everything else on our own as we...
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Product, Value
I like that the nurses are able queue up the medications they need on the computer; they don’t have...
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Loyalty, Product
Omnicell is working on a solution for refrigerator items. If something needs to be refrigerated, the...
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Relationship, Product
We don’t have as much control over the software as we do over the hardware in the Omnicell XT...
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Product
The safety measures for the Omnicell XT Automated Medication Cabinets are mostly from the back end...
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Culture, Value
The Omnicell XT Automated Dispensing Cabinets are just really expensive in terms of maintenance, and...
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Relationship
Because the cabinets support patient care, Omnicell needs to place more emphasis on support...
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Product
The Omnicell XT Automated Dispensing Cabinets are very user-friendly for nursing. The vendor has...
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Operations
For the Omnicell XT Automated Dispensing Cabinets, the training program is easier because Omnicell...
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Relationship
We now have a 24-hour Omnicell support number and a new Omnicell representative, and they are...
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Relationship
Omnicell came out with a clear vision, including a multiyear plan to upgrade equipment. This was...
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Value
The Omnicell XT Automated Dispensing Cabinets are pretty pricey, but I wouldn’t want to be without...
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Operations
Omnicell has training videos for nearly everything, but it is on us to use them.
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Product
Omnicell could improve the reporting in the Omnicell XT Automated Dispensing Cabinets. The reports...
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Product
The Omnicell XT Automated Dispensing Cabinets are very user-friendly and straightforward to use....
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Relationship
My biggest suggestion for improvement with Omnicell is their support. When an issue requires a...
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Loyalty, Value
There is a project we are working on over the next few months involving Omnicell's controlled...
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Culture, Value
There are charges and fees Omnicell bills for items that I believe should be included in the...
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Loyalty
The frustrating thing is that Omnicell’s OmniCenter system lives on a remote server, and we have to...
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Value
Overall, I feel like Omnicell really focuses on large hospitals and hospital systems that all buy...
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Operations, Product
A Windows 10 upgrade was done recently, and the vendor had to swap out hard drives in the machines...
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Product
There are definitely some disjointed parts of the solution that are very dated in terms of...
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Value
Moving an Omnicell lock from one fridge to a new fridge used to be a regular service from the...
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Loyalty
Omnicell does have refrigerators that actually have the system built in. We get the system with...
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Loyalty, Product
The vendor is definitely moving toward more task-based workflows where we can actually assign tasks...
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Culture, Relationship
Omnicell does not keep all their promises. There is some bait-and-switch stuff. They upsell us on...
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Relationship
Omnicell has been forcing us to do a lot of upgrades lately. We can tell that they are stretched...
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Product
We can't live without the Omnicell XT Automated Dispensing Cabinets. They are necessary additions....
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Relationship
I have had to involve Omnicell's executives, and I'm not sure that is a good thing. They are...
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Loyalty
I would buy the Omnicell XT Automated Dispensing Cabinets again. There is not much competition. If...
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Relationship
For support, there is no good way of having Omnicell triage our issues. Everything gets treated the...
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Relationship, Product
The hardware and the functionality are really good for the Omnicell XT Automated Dispensing...
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Relationship, Operations
Omnicell will send out version upgrade notes that will tell us everything that changed, but they...
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Relationship
The Omnicell XT Automated Dispensing Cabinets are more robust and complex than Omnicell’s other...
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Value
There are things not directly related to the Omnicell cabinets, like the special locks that are...
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Relationship
Omnicell will only develop a product so much, and then they move on to the next. They never seem to...
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Product
The Omnicell XT Automated Dispensing Cabinets is a new box and an old cabinet that now has to last...
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Relationship
Omnicell doesn’t have enough field service engineers to come on-site to make repairs as necessary....
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Product, Value
The data from the Omnicell XT Automated Dispensing Cabinets lets us meet our policies. I really like...
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Product
We would like to have more options for refrigerated medications. It would also be helpful if...
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Operations, Product
We would like to have more detailed version updates that let us know whether the updates are just...
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Operations
We went through a big implementation with Omnicell, and we had to go back to the drawing board...
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Product
Omnicell advertises that they replace parts for the cabinets before they go bad, but that is not...
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Culture
We purchased new cabinets for an expansion. We were unable to return cabinets that were not needed....
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Operations
The upgrade to the new version was awful. The people who showed up didn’t even know how to do the...
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Loyalty, Relationship
The customer service is awful. We have downgraded the level of service that we pay for because we...
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Relationship, Operations
The Omnicell team could not give us support during the times that we wanted it, but they were very...
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Product
We are experiencing a problem with our receipt printer from Omnicell. When we are going to dispense...
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Culture, Operations
We had a better time with our implementation of Omnicell's system once it started than during the...
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Relationship
The support that we get from our success manager at Omnicell is awesome. They are responsive and...
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Loyalty, Relationship
I’m pleased with the direction of Omnicell. I am very happy with the Omnicell XT Automated...
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Product
Our previous medication cabinet was nicer in terms of how the medications were stored. Some of...
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Product
A nice component of Omnicell's system is that it talks to our EHR. Our nurses like that they can use...
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Relationship
The system's design is pretty good, and Omnicell’s support team calls me back.
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Culture, Value
We had an incident where we had a quote that did not match what we got charged for the Omnicell XT...
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Value
Omnicell charges for everything. The Omnicell XT Automated Dispensing Cabinets are very expensive....
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Relationship
Our overall experience with Omnicell has deteriorated over the last year. Something has happened to...
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Operations
Omnicell was excellent in supporting our go-live, but the training fell short. Nurses expressed...
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Relationship
On the positive side, the cabinets have a significant amount of space and are high quality. In the...
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Operations
Though the upgrade and implementation process had pain points, we have become accustomed to the new...
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Value
When we have an issue, it is expensive. When we had a small piece go out, it cost tens of thousands...
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Product
I really don't have any positive feedback about this solution. If we are trying to override a...
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Product
With the Omnicell XT Automated Dispensing Cabinets, there was supposed to be a better solution in...
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Product
The system is clunky. The reports are difficult to navigate, and the cabinet is a little cumbersome...
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Culture, Relationship, Operations
With Omnicell, there is conference work, and there are interactions with both the salespeople and...
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Relationship
Omnicell is the best in the world of acute care medication distribution. I want others to take a...
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Loyalty
Long term, Omnicell is going to have to be involved in some form of AI that proactively drives...
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Relationship, Product
Omnicell helps us with integrations. They communicate through ADT feeds from our EHR and back, and...
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Operations
Using the Omnicell XT Automated Dispensing Cabinets does take training. Some stuff is intuitive, and...
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Culture, Relationship
We have a really good person from Omnicell who does a really great job. They are very involved,...
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Loyalty, Relationship
The system is excellent. Omnicell consistently meets all our needs. We always have ups and downs...
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Culture, Operations
I have actually had a really good experience with Omnicell. We recently did an upgrade for the...
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Value
Omnicell’s acquisition of Aesynt has been okay, but things are more expensive. Essentially, when the...
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Culture, Product
The Omnicell equipment is doing its job. It is pretty intuitive. I don't think I was promised...
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Relationship
Omnicell is responsive and supportive, but that is because their product is so unreliable and breaks...
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Culture
I would buy the Omnicell XT Automated Dispensing Cabinets again. But I would want to look at some...
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Product
Omnicell's biggest strength is the safety of automated dispensing cabinets. A couple of things are...
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Relationship
I definitely think Omnicell is more reactive. They are slow, especially with getting support for the...
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Culture, Product, Value
Omnicell’s biggest weaknesses are the way their packages work and how they have divvied up different...
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Culture
We have had trouble getting what we are supposed to get from Omnicell with our purchase orders. When...
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Relationship, Product
We have had a lot of problems with our controlled substance dispensers. We have had dispensing...
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Relationship
In terms of ongoing phone and web support, I don't think anyone is perfect, but I really don't have...
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Loyalty
In terms of forecasted overall satisfaction in 12 months, Omnicell isn't going to make me any...
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Culture, Value
The vendor doesn't avoid charging for every little thing. I understand their business model, but...
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Operations
I don't have a problem with the technology; I just have a problem with the company. Our...
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Product
The current product functionality meets all our needs today. Omnicell actually meets our needs...
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Loyalty, Operations
Implementation of the product is too complex; imagine buying a laptop that is just a shell and...
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Operations
Large companies like Omnicell are leaning more toward having a bunch of videos we can watch for...
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Product
Omnicell doesn’t promise much, and that is a problem. It is what it is because there isn't much...
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Relationship
Omnicell needs to have more publicity to say what benefits we are getting. They could literally come...
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Relationship
Omnicell has pretty good support. Here and there, we have some issues, but it is easy to escalate...
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Culture, Value
We would expect Omnicell to stick with one pricing model. We would like them to sell us equipment...
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Product
The screens and options are different for nursing staff and pharmacy staff, so that makes it...
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Relationship
I think we are on our third customer success manager. They try, or they move on. We haven’t found...
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Relationship
We have had to escalate several problems. People get involved, but we don’t get a resolution that...
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Product
We have had to replace a lot of physical components in the machines already, and that is kind of...
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Relationship
I wish Omnicell were a bit more resilient; we have had a surprising number of issues with physical...
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Operations
The implementation was rushed, and things have been very difficult since the beginning. I feel like...
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Operations
The initial training was very poor. We all went live together on the same server but got different...
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Loyalty
We decided to move to the Omnicell XT Automated Dispensing Cabinets because Omnicell is sunsetting a...
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Product
The Omnicell XT Automated Dispensing Cabinets are very sturdy. The hardware is excellent. The...
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Relationship, Product
Omnicell does a good job of reinvesting in some of their hardware and hearing what the customers...
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Relationship
Our service contract with Omnicell works pretty well. When we place a call, the tech can usually...
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Value
The Omnicell XT Automated Dispensing Cabinets are way overpriced. But their competitor's system has...
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Product
The Omnicell XT Automated Dispensing Cabinets have kept up with updates. The hardware has lasted...
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Culture, Value
For the most part, Omnicell avoids charging for every little thing. It seems like Omnicell is...
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Culture
Omnicell could improve their purchase model. We have to buy different drawers; that is just their...
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Product
I don't have any problem with the quality of the Omnicell XT Automated Dispensing Cabinets. I...
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Culture, Operations
Omnicell oversold the Omnicell XT Automated Dispensing Cabinets. The vendor made representations...
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Culture, Value
The project with Omnicell wasn't exactly what was promised at the beginning, and it took longer than...
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Culture, Value
Omnicell is doing some work on newer analytics modules and dashboards, but those features come at an...
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Relationship
I have heard the pharmacy staff members talk about how the support team from Omnicell is slow to...
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Culture, Value
Omnicell is like a smorgasbord where we have to pay for everything on the menu. The vendor has a lot...
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Product
Omnicell makes a very sturdy piece of hardware, but all of the automated dispensing cabinets on the...
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Loyalty
We looked at other options, but the best option for us financially was to stick with Omnicell. Some...
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Relationship
With Omnicell, we have never had an instance where they haven't been proactive. If they have issues...
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Product
I like the size of the Omnicell XT Automated Dispensing Cabinets and what fits inside them. The...
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Product
For how new the Omnicell XT Automated Dispensing Cabinets are, there are a lot of electrical and...
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Loyalty, Relationship
Our relationship with Omnicell is not as great as it was. We moved away from an Omnicell product...
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Relationship, Operations, Product
I really like the physical product, but I don't like the support we are receiving from Omnicell. The...
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Operations
The implementation of the Omnicell XT Automated Dispensing Cabinets was very good and went very...
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Loyalty, Value
When selecting vendors, we looked at BD, and they were so much more expensive than Omnicell, and...
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Product
Omnicell is really Johnny-on-the-spot with the cabinets. Overall, the dispensing cabinets are very...
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Relationship
With the help desk support for Omnicell, we have to get to the second or third level to get some...
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Relationship, Product
We engage with Omnicell frequently, and some of the things we have asked for improvement on are...
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Product, Value
The biggest thing with the Omnicell XT Automated Dispensing Cabinets is that they allow us to have...
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Product
This is not specific to an Omnicell XT Automated Dispensing Cabinet, but I would like to see some...
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Value
Omnicell does not avoid charging for every little thing. I feel like they have improved over time,...
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Product
We have a pretty good familiarity with the Omnicell XT Automated Dispensing Cabinets. We have them...
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Value
With the Omnicell XT Automated Dispensing Cabinets, once we are committed, we are there. It isn't...
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Operations
Omnicell doesn’t really provide ongoing training, and they are generally a little slower with new...
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Product
The Omnicell XT Automated Dispensing Cabinets are pretty straightforward and work as promoted. The...
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Relationship
Omnicell’s support and service requests have been a little off over the last year or so. The vendor...
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Relationship
Omnicell is not very proactive. They sit back and tell us to let them know about things. We have had...
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Value
I have a fear that how Omnicell charges for some things will transition in the future. Historically,...
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Relationship, Operations
Go-lives are the biggest challenge for the Omnicell cabinets. If we are not very engaged and in tune...
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Commentary Summary
Comment Type Breakout