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Omnicell XT Automated Dispensing Cabinets
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User Commentary

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Manager

The cabinets are the best. They do what they need to do, and they are really user friendly for the...

Oct 2021
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Manager

There aren’t many issues when it comes to the hardware for the Omnicell XT Automated Dispensing...

Oct 2021
||
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Director

The cabinets perform as promised. They are very stable and have good support. The CEO and other...

Oct 2021
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Analyst/Coordinator

It seems that we have to pay for every little feature that is licensed for the cabinets. I don’t...

Sep 2021
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Analyst/Coordinator

We have a new account manager with Omnicell who is good about being honest with us. They don't just...

Sep 2021
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Analyst/Coordinator

We do our own service on the Omnicell XT Automated Dispensing Cabinets. But if the vendor knows...

Sep 2021
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Analyst/Coordinator

We recently went through a reevaluation of the Omnicell XT Automated Dispensing Cabinets, and we...

Sep 2021
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Analyst/Coordinator

Omnicell redid their website and got rid of their discussion board where we could talk to other...

Sep 2021
||
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Analyst/Coordinator

We were upset that Omnicell sold us a bunch of cabinets that were getting ready to be sunsetted and...

Sep 2021
||
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Director

Omnicell tried to charge us for interfaces the system was missing, but we didn't realize that we...

Sep 2021
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Manager

I enjoy Omnicell's product much more than our previous solution. The Omnicell XT Automated...

Aug 2021
||
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Manager

With the Omnicell XT Automated Dispensing Cabinets, I have noticed that we need the technician here...

Aug 2021
||
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Manager

I have never personally received any sort of training for the system. Everything has been...

Aug 2021
||
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Analyst/Coordinator

I have never had anything bad to say about Omnicell’s machines. This product is actually one of my...

Aug 2021
||
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Analyst/Coordinator

Omnicell does nickel-and-dime us. That is just their standard practice. If we need Omnicell to do...

Aug 2021
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Manager

We had a few issues after our implementation that we didn't discover until the end users saw them....

Aug 2021
||
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Manager

Omnicell could be more proactive about integration issues versus us finding issues later and having...

Aug 2021
||
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Manager

We have regular calls with people from Omnicell. I don't know whether those people are executives,...

Aug 2021
||
(0)
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Manager

Most of my work is trying to solve issues that come up with Omnicell's system. I deal with the help...

Aug 2021
||
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Manager

We have looked at other automated dispensing cabinets and wouldn't go to any other brand at this...

Jul 2021
||
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Manager

A couple of years ago, I would have said that Omnicell charged for every little thing with the...

Jul 2021
||
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Manager

Omnicell did some background work to help us with an implementation, but we did most of the work

Jul 2021
||
(0)
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Manager

The automated dispensing cabinets are very expensive. They are a metal box with shelves and a...

Jul 2021
||
(0)
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Director

Historically, I have worked with Omnicell's cabinets and another vendor's cabinets. The difference...

Jul 2021
||
(0)
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Director

We have a vendor relationship with Omnicell. We don't have the strategic partnership that we are...

Jul 2021
||
(0)
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Director

There has been some turnover in the Omnicell account manager position, and that position has seemed...

Jul 2021
||
(0)
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Director

I am not a big fan of the software or workflows. The reports are not intuitive or action driven, and...

Jul 2021
||
(0)
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Director

The lighting system that the product has for directing us is easy to follow, so I like that. I also...

Jul 2021
||
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Director

When physical pieces of the cabinets break, that is actually handled perfectly in terms of support.

Jul 2021
||
(0)
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Director

We are all integrated with another Omnicell product, and we can share a server. That is positive.

Jul 2021
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(0)
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Director

The cabinets are good, strong, and high quality. It is the service and the reports that pull...

Jul 2021
||
(0)
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Director

I would not buy this product again, though we struggle with the service aspect. We have had issues...

Jul 2021
||
(0)
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Director

There really hasn't been training. When we initially started with Omnicell and we received the...

Jul 2021
||
(0)
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Director

I am giving the lowest score for Omnicell’s proactivity because we usually don't know when there are...

Jul 2021
||
(0)
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Analyst/Coordinator

Our experience with the Omnicell XT Automated Dispensing Cabinets has been very positive. In the...

Jul 2021
||
(0)
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Analyst/Coordinator

Omnicell charges us for everything, and the Omnicell XT Automated Dispensing Cabinets are so expensive....

Jul 2021
||
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Analyst/Coordinator

When Omnicell sends somebody on-site, we can usually integrate the units into our system. The...

Jul 2021
||
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Analyst/Coordinator

The Omnicell XT Automated Dispensing Cabinets are pretty self-explanatory and easy to use.

Jul 2021
||
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Analyst/Coordinator

Omnicell is not proactive about anything. If they see an issue at another hospital, they don't get...

Jul 2021
||
(0)
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Analyst/Coordinator

There was a big gap between what Omnicell sold us and what was delivered. When they promoted the...

Jul 2021
||
(0)
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Analyst/Coordinator

The support from Omnicell is hit or miss. Sometimes, get somebody who is really good. Other times,...

Jul 2021
||
(0)
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Analyst/Coordinator

Omnicell's customer portal, myOmnicell, is not user friendly. We have a hard time finding what we...

Jul 2021
||
(0)
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Analyst/Coordinator

We couldn't fit larger items into the bins that we had been able to fit things into, and Omnicell...

Jul 2021
||
(0)
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Analyst/Coordinator

There is an enhancement in the upgrade to the Omnicell XT Automated Dispensing Cabinets that is...

Jul 2021
||
(0)
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Analyst/Coordinator

I would like to see a greater repository of issues from Omnicell. If another hospital is having the...

Jul 2021
||
(0)
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Analyst/Coordinator

Omnicell does well with the resources they have, but they need to focus more on keeping people....

Jul 2021
||
(0)
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VP/Other Executive

The Omnicell XT Automated Dispensing Cabinets are of great quality, and they are meeting our needs....

Jul 2021
||
(0)
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VP/Other Executive

When Omnicell originally showed us the Omnicell XT Automated Dispensing Cabinets, they said they...

Jul 2021
||
(0)
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VP/Other Executive

We are having a lot of challenges with our other Omnicell equipment, and the Omnicell XT Automated...

Jul 2021
||
(0)
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VP/Other Executive

I really wish Omnicell would be more honest. I have a long list of challenges I would like Omnicell...

Jul 2021
||
(0)
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VP/Other Executive

We have been assigned a customer success specialist, but they haven't delivered or changed our...

Jul 2021
||
(0)
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Director

We have had questions about Omnicell's contracting for some of the products we bought from them, and...

Jul 2021
||
(0)
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Director

I didn't feel nickel-and-dimed by Omnicell, but they are starting to nickel-and-dime a bit more.

Jul 2021
||
(0)
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Director

Omnicell increased the capacity of the cabinets without increasing the footprint, so we can get more...

Jul 2021
||
(0)
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Director

The Omnicell unit's integration with our EMR and with the nursing workflows is great.

Jul 2021
||
(0)
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Manager

Omnicell's cabinet fits the entire space. One of their competitors would sell us a multidrawer unit,...

Jul 2021
||
(0)
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Manager

I like that the Omnicell XT Automated Dispensing Cabinets make the dose dispense process pretty much...

Jul 2021
||
(0)
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Director

I don't feel like our vendor contact has a very good understanding of how the machines actually...

Jul 2021
||
(0)
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Director

One of the reasons that we chose the Omnicell XT Automated Dispensing Cabinets over other products...

Jul 2021
||
(0)
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Analyst/Coordinator

We had massive problems during our go-live, and we are still dealing with them today. There are...

Jul 2021
||
(0)
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Analyst/Coordinator

A hardware problem that we have is the magnets in the door. Our magnets are removable, so there are...

Jul 2021
||
(0)
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Analyst/Coordinator

We have tech support people that will come when I place a ticket, but I have never had people just...

Jul 2021
||
(0)
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Analyst/Coordinator

Overall, my implementation was not horrible. The person that led it was pretty great, but the...

Jul 2021
||
(0)
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Analyst/Coordinator

I used to be optimistic, but Omnicell slowly but surely keeps proving me wrong. There are so many...

Jul 2021
||
(0)
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Director

In the analytics tool, there is a scoring system that users get depending on their wasted time, how...

Jul 2021
||
(0)
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Manager

In terms of Omnicell keeping their promises, we aren't that far into our use of the product, but...

Jul 2021
||
(0)
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Manager

Omnicell's system is pretty reliable, and the basic functions are pretty intuitive. For the more...

Jul 2021
||
(0)
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Manager

On the implementation side, they are very supportive and very available. We have had a few training...

Jul 2021
||
(0)
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Director

The product's integration is okay. The tool for controlled substance management was acquired from a...

Jul 2021
||
(0)
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Director

While our vendor contact is nice, I wish they had more clinical background experiences. Our contact...

Jul 2021
||
(0)
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Manager

We upgraded to Omnicell's cabinets from a much older product, so the overall jump in technology was...

Jun 2021
||
(0)
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Manager

There are a few things that are minor issues on the back end. Our old system that was 30 years old...

Jun 2021
||
(0)
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Director

Our cabinets haven't been upgraded. As a smaller facility, we don't get a lot of attention from our...

Jun 2021
||
(0)
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Director

Recently, somebody called me and asked me about the cabinets, and I told them that the cabinets do...

Jun 2021
||
(0)
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Director

With the end-user ability, patient specific directions are hard to do. Omnicell is huge for us, but...

May 2021
||
(0)
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Director

The one problem with the cabinets is that there is a little bit of a difference with the experience...

May 2021
||
(0)
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Director

We will be taking an upgrade, and we are looking forward to some of the enhancements in regards to...

May 2021
||
(0)
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Director

Omnicell has been fabulous. They make sure that our service is good, and they keep the cabinets...

May 2021
||
(0)
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Director

The level of integration between the product and our EMR is exemplary. The level of integration is...

May 2021
||
(0)
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Director

Omnicell is really trying to take a proactive approach to monitoring hardware and failure points. In...

May 2021
||
(0)
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Director

We have a service agreement with Omnicell. With Omnicell’s service, the time to respond is not quite...

May 2021
||
(0)
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Director

We do the routine training for new staff ourselves, but Omnicell will routinely send out notes and...

May 2021
||
(0)
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Manager

A challenge is the downtime with the Omnicell XT Automated Dispensing Cabinets. We would like to see...

May 2021
||
(0)
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Manager

The implementations have gone well, and we have exceeded our expectations for the time frames. We...

May 2021
||
(0)
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Manager

When we have to switch out a cabinet, the downtime is very minimal. We have refined the process so...

May 2021
||
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Manager

From our first implementation to our second, we made a bunch of changes. We refined the process...

May 2021
||
(0)
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Manager

There weren't any visual changes between the first three generations of the cabinets. I wasn't ever...

May 2021
||
(0)
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Manager

The connection to other programs has been great. It is hard to give a fair assessment to OmniCenter...

May 2021
||
(0)
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Analyst/Coordinator

Omnicell is very careful not to promise something they can’t deliver on. They avoid charging us for...

May 2021
||
(0)
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Analyst/Coordinator

Omnicell's product is fairly easy to use from a nursing and pharmacy perspective. It keeps the...

May 2021
||
(0)
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Analyst/Coordinator

Omnicell's product works fairly well with our EMR and with the messaging going back and forth. If...

May 2021
||
(0)
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Analyst/Coordinator

Omnicell could improve their support. The technicians who actually come to the hospital to fix the...

May 2021
||
(0)
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Analyst/Coordinator

In general, I am pretty happy with Omnicell. I have a good working relationship with most of the...

May 2021
||
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Manager

I don’t like the fact that the cabinets break very often. They break at least a few times a month....

May 2021
||
(0)
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Manager

The biomed technicians offer really good training. The cabinets are easy to navigate from an...

May 2021
||
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Manager

It is easy to borrow parts, and we also get a fast turnaround time with getting the parts. The...

May 2021
||
(0)
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Manager

Omnicell did a great job with the implementation. They had a staff member that was very...

May 2021
||
(0)
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Manager

With the drawers, there are handles or indentations for someone to pull the drawers out, and those...

May 2021
||
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Manager

I don’t know of anybody having any serious problems with the ease of use. I can’t think of anything...

May 2021
||
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Manager

The technicians that Omnicell has sent have been excellent. They do what they are asked to do, and...

May 2021
||
(0)
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Manager

There was an issue we encountered that was not Omnicell’s problem at all, but it felt like they just...

May 2021
||
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Manager

When the vendor does a quality check, they should make sure that everything is on track before they...

May 2021
||
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Manager

The vendor knows their product, and it is good. The software is pretty strong. We can import and...

May 2021
||
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Director

I would love to see different options for automated dispensing cabinets. We would definitely...

May 2021
||
(0)
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Director

Since the system has to be at every single site, we always have different issues with it. Omnicell...

May 2021
||
(0)
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Director

We have tried to partner with the vendor to develop the system. That experience has been horrible....

May 2021
||
(0)
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Manager

The vendor had an implementation team on-site to help us, but there were a lot of things that didn't...

May 2021
||
(0)
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Manager

I wish the security patches for the dispensing cabinets were more automated. We have to perform a...

May 2021
||
(0)
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Manager

The training from Omnicell is great. They have a website we can go to for any continual training...

Apr 2021
||
(0)
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Manager

We aren’t able to integrate Omnicell's system with our EMR in terms of knowing when a user actually...

Apr 2021
||
(0)
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Manager

Omnicell is continually doing proactive monitoring for upgrades or any potential work that would...

Apr 2021
||
(0)
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Manager

Omnicell does a very good job of keeping their promises. They are not perfect, but they do a very...

Mar 2021
||
(0)
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Manager

Omnicell needs to integrate more functions on a tablet. We have added some new functionality with...

Mar 2021
||
(0)
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CIO

Omnicell is a pretty good partner for us, and their cabinets are very effective. They don’t break...

Mar 2021
||
(0)
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CIO

The cabinet technology is old technology. It is fairly easy to use but can be a little clunky at...

Mar 2021
||
(0)
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CIO

I would tell someone who asked me about Omnicell’s cabinets that they are good, but it depends on...

Mar 2021
||
(0)
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CIO

In the future, we will hopefully see a lot more integration with Omnicell’s cabinets.

Mar 2021
||
(0)
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Manager

Overall, compared to some of the other vendors I have worked with, Omnicell is doing pretty well....

Mar 2021
||
(0)
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Manager

The product is easy to sell. I was looking for a partner and someone I could call and work with....

Mar 2021
||
(0)
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Director

There are a few things we wish the cabinets either had or had less of. We wish they had better...

Mar 2021
||
(0)
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Director

We haven't had any issues with caring for patients in a timely manner. We can get medication to them...

Mar 2021
||
(0)
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Director

The Omnicell software has a ton of reporting features, but it is really difficult to learn how to...

Mar 2021
||
(0)
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Director

The system is pretty intuitive. I hear from a lot of end users that the system really makes things...

Mar 2021
||
(0)
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Director

The Omnicell person who services our area is outstanding. In terms of opening tickets, it takes a...

Mar 2021
||
(0)
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Manager

We are upgrading everything to the Omnicell XT Automated Dispensing Cabinets. The upgrade is done...

Mar 2021
||
(0)
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Manager

I haven't had any particular issues that haven't been addressed appropriately with Omnicell. The...

Mar 2021
||
(0)
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Manager

We have a whole training team that works with our users, and they do a pretty good job. I would very...

Mar 2021
||
(0)
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Manager

I see a lot of changes being made, and maybe that is because we use so much more in the system. It...

Mar 2021
||
(0)
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Manager

We had another vendor's system previously, and one of the things I have noticed with the Omnicell...

Mar 2021
||
(0)
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Manager

We continue to struggle with the cabinets breaking down frequently. There are drawer failures and...

Mar 2021
||
(0)
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Manager

I would like the vendor to prioritize getting to the bottom of why the cabinets are so fragile and...

Mar 2021
||
(0)
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Manager

When we have been at our wit's end, the vendor's executives are very quick to call a meeting and...

Mar 2021
||
(0)
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Manager

I like that everything is up front. We can see things in real time. The product is really easy to...

Feb 2021
||
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Director

Omnicell does very well at helping our organization achieve goals. I really like the product, and...

Feb 2021
||
(0)
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Director

Omnicell told us they were going to create more space in the new cabinets and that we would get more...

Feb 2021
||
(0)
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Manager

I would not switch to Omnicell if I had to make the choice again. Their one saving grace is that...

Feb 2021
||
(0)
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Manager

Omnicell has one upgrade every single month. We have never been asked what we would like to include...

Feb 2021
||
(0)
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Analyst/Coordinator

Some of the steps we have to take to use the cabinets don’t make any sense, but overall, they are...

Feb 2021
||
(0)
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Analyst/Coordinator

Omnicell contacts me about hard drives that look like they are going to fail. That news typically...

Feb 2021
||
(0)
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Analyst/Coordinator

There is definitely some effort going into the mass of mistakes that were made when the cabinets...

Feb 2021
||
(0)
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Director

I don't need the solution to be more intuitive; I need it to be smarter. For example, the solution...

Feb 2021
||
(0)
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Analyst/Coordinator

We struggled with our implementation; it took us a while.

Feb 2021
||
(0)
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Analyst/Coordinator

The functionality is pretty good. The cabinets are very easy for end users to work with. Omnicell is...

Feb 2021
||
(0)
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Analyst/Coordinator

The only thing I don't like about the system is the order-based versus task-based approach. A nurse...

Feb 2021
||
(0)
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Director

I like the cabinets a lot. They are fast and easy to use. They aren't a humungous leap forward, but...

Feb 2021
||
(0)
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Director

The only downside to the cabinets compared to our last system is that if I lost all power and...

Feb 2021
||
(0)
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Director

Omnicell tries to act like a partner, but they are more like a vendor. They charge us for every...

Feb 2021
||
(0)
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Director

I have the cell phone number of the sales representative and for everybody who did the installation....

Feb 2021
||
(0)
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VP/Other Executive

We could argue that Omnicell charges too much, but what they offer is very positive and useful. It...

Feb 2021
||
(0)
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VP/Other Executive

We are very happy with Omnicell. We went to a fully centralized model for dispensing medication....

Feb 2021
||
(0)
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VP/Other Executive

The cabinet conversion was a little rocky. We had a number of CPU failures and crashes up front. It...

Feb 2021
||
(0)
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VP/Other Executive

The cabinets work exactly as they are supposed to. They are extremely intuitive and easy to use.

Feb 2021
||
(0)
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VP/Other Executive

Sometimes Omnicell's support takes a little time, but the support people always contact us. We can...

Feb 2021
||
(0)
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Manager

The implementation is very fresh in our minds, and it did not go well. We wish that Omnicell would...

Jan 2021
||
(0)
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Director

Omnicell does a good job of helping us get integrated. Once we get their carousels, that will help...

Jan 2021
||
(0)
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Director

We really enjoy Omnicell. I have no complaints about them. I really like their software, their...

Jan 2021
||
(0)
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Manager

Omnicell does regular service calls and maintenance for our main carousels. That is definitely a...

Jan 2021
||
(0)
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Manager

We have regular calls with Omnicell. They seem to be interested in receiving user feedback and...

Jan 2021
||
(0)
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Manager

The problem with Omnicell's functionality is that there are so many ways to do the same thing. Our...

Jan 2021
||
(0)
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Manager

The vendor that is at the top of the market flips every few years, but at this point, Omnicell is...

Jan 2021
||
(0)
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Manager

Omnicell's training is very basic and relies a lot on tip sheets. We can purchase on-site training...

Jan 2021
||
(0)
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Manager

With the reports, I wish they could be different in certain ways that we can look at things. We...

Jan 2021
||
(0)
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Manager

We have some contact people that we can get a hold of, but they don't really come anymore unless...

Jan 2021
||
(0)
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Manager

Omnicell is pretty easy to use once we get in there. The initial training was a little confusing,...

Jan 2021
||
(0)
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Manager

We have looked at different systems and things to do. I don’t know whether Omnicell is thinking...

Jan 2021
||
(0)
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Manager

I have been dealing with these products for over a decade. Omnicell is a great fit for our facility....

Jan 2021
||
(0)
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Manager

With the Omnicell XT Automated Dispensing Cabinets, we have been having some failures and things...

Jan 2021
||
(0)
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Manager

Omnicell sold us really high on the product, and I am not sure that it was the best product at the...

Jan 2021
||
(0)
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Manager

We did an end-user training for the cabinets, and that went really well. It probably goes down some...

Jan 2021
||
(0)
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Manager

Omnicell has improved even since last year. They listen to us and what we need. They have done...

Jan 2021
||
(0)
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Manager

We are happy with the cabinets, and we are going to keep them. If we have an issue, the technicians...

Dec 2020
||
(0)
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Director

Our partnership with Omnicell is very strong. In the past, I have been legitimately angry with...

Nov 2020
||
(0)
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Director

After our terrible implementation, we put together a gap analysis and worked with our customer...

Nov 2020
||
(0)
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Director

We were really unhappy with the implementation of the cabinets. We didn't feel like we got the...

Nov 2020
||
(0)
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Manager

One of the troubles we had before with the Omnicell product was that it didn’t interface super well...

Nov 2020
||
(0)
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Manager

I used to have a lot of direct interaction with the Omnicell folks, but now that we are part of a...

Nov 2020
||
(0)
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Manager

We have issues every now and then, but I can’t think of anything Onnicell could do to improve. The...

Nov 2020
||
(0)
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Manager

One thing that Omnicell does well is their tutorials. We had a circuit board that went bad, and I...

Nov 2020
||
(0)
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Director

The system's reporting capabilities are very limited and require significant manual manipulation.

Nov 2020
||
(0)
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Manager

I like that the cabinet is extremely customizable according to our needs. It is easy to use and...

Nov 2020
||
(0)
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Manager

I wish the cabinet would communicate better with our other hospital systems. For example, we have a...

Nov 2020
||
(0)
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Analyst/Coordinator

I am a little traumatized by Omnicell's installation process, but we are a large hospital. We did an...

Nov 2020
||
(0)
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Analyst/Coordinator

Omnicell is a little hit or miss with their support. Being a new customer, we have tons of questions...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The cabinets do what they are supposed to do. Omnicell does a very good job of selling their product...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we got Omnicell XT Automated Dispensing Cabinets, we were expecting Omnicell to take the wheel....

Nov 2020
||
(0)
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Director

Overall, our experience with Omnicell has been great. The product, engineering, technical aspects,...

Nov 2020
||
(0)
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Director

We have a great team. When we switched to the Omnicell XT Automated Dispensing Cabinets, we weren't...

Nov 2020
||
(0)
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