Omnicell XT Automated Dispensing Cabinets Comments

 
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Current Time Inside Cache Tag Helper: 10/28/2020 5:56:16 AM and Model.EvProductId = 187577

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Manager

ROI / Cost (care and feeding)

Omnicell nickel-and-dimes us to death. Everything is on a separate contract, so everything has a...

Oct 2020
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Manager

Functionality and Upgrades

In our relatively mature Omnicell world, upgrades are pretty much done seamlessly. There have been a...

Oct 2020
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Manager

Implementation and Training

We haven't had a large amount of ongoing training. It hasn't particularly been offered. There is...

Oct 2020
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Manager

Functionality and Upgrades

The cabinets do exactly what Omnicell said they would. For the most part, the cabinets are super...

Oct 2020
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Manager

Technology

When we got the first generation of the cabinets, Omnicell actually had to bring in a team to...

Oct 2020
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Manager

Lessons Learned

For the most part, the cabinets are reliable. They reboot really quickly. The cabinets just aren't...

Oct 2020
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Manager

Other Observations & Comments

We really don't get training from Omnicell. Using the new version is pretty much just like using the...

Oct 2020
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Manager

Service and Support

For most questions that I have, I call the customer service people, who are really helpful....

Oct 2020
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Manager

Functionality and Upgrades

We do weekly optimizations of the cabinets. Each individual unit is current. Omnicell's reports make...

Oct 2020
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Manager

Other Observations & Comments

We are kind of limited by our corporate team in terms of purchasing all the bells and whistles. We...

Oct 2020
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Manager

Technology

One definite negative is that we have to manually override the drawers in emergency situations. For...

Oct 2020
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Director

Service and Support

Omnicell keeps their promises, but I have problems with the customer service. I have an ongoing...

Oct 2020
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Director

Service and Support

Omnicell is pretty good about being proactive. They do preventative maintenance and hardware...

Oct 2020
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Director

Implementation and Training

We have had good and bad trainers from Omnicell over the years. We have added more cabinets and had...

Oct 2020
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Director

Functionality and Upgrades

I don't know anything about the system upgrades, but the system does what it is supposed to do. It...

Oct 2020
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Director

Service and Support

Omnicell really does try to move things forward and listen to the things we want.

Oct 2020
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Director

Service and Support

Omnicell has supported us well during the COVID-19 crisis. We have had some problems, but our...

Oct 2020
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Director

Functionality and Upgrades

Omnicell's cabinets are the best on the market. Their cabinets are way better than other vendors'...

Oct 2020
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Manager

Technology

Not much has changed with the cabinets. We are supposed to implement new equipment sometime this...

Oct 2020
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Manager

Interfacing and Integration

The Omnicell cabinets are high quality. I would give all the products that we use the highest score...

Oct 2020
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Manager

Service and Support

I think Omnicell did the best they could to make sure they had the appropriate equipment to handle...

Oct 2020
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Manager

Implementation and Training

We got the initial training, but we could use more ongoing training and support, and we aren't...

Oct 2020
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Manager

Functionality and Upgrades

The scanning function is lacking in the anesthesia workstation. The ability to scan out medications...

Oct 2020
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Manager

Service and Support

Omnicell's support lacks the ability to provide solutions to many problems we are having. That is...

Oct 2020
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Director

Service and Support

Omnicell keeps promises. They have at least helped with support. For the cabinets, there isn't a lot...

Oct 2020
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Manager

ROI / Cost (care and feeding)

Omnicell very much avoids nickel-and-diming. It seems like every other week, we have something...

Oct 2020
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Manager

Functionality and Upgrades

The Omnicell XT Automated Dispensing Cabinets are easy to use for our overall workflows. With things...

Oct 2020
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Manager

Future Outlook

The Omnicell XT Automated Dispensing Cabinets are fairly simple. The cabinets are easier to use than...

Oct 2020
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Director

ROI / Cost (care and feeding)

Whenever we do an upgrade outside of the main service contract, everything has a charge associated...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The biggest dissatisfier about the cabinets is that we can't install our CSM software right now. We...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

There is no talk of making any switch. We are an Omicell shop, overall. We are satisfied with the...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor marketed these cabinets as having the same footprint and more space. That isn't true....

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Omnicell loves to charge us for every little thing. That is the most annoying thing about the...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

One of the biggest problems with the Omnicell system is the labels. There are spools inside the...

Oct 2020
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Analyst/Coordinator

Implementation and Training

We have had a good experience with our most recent implementation. Volume is a big thing with me....

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The solution is easy to use, as long as we are only talking about the dispensing cabinets and not...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

We use expiration tracking, but there is no setting to guide the user to the product that is...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

Omnicell has gotten so wrapped up in acquiring and integrating new technology. That is good, but...

Oct 2020
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Analyst/Coordinator

Service and Support

Omnicell's support has improved. We aren't on hold for a half-hour anymore. But I feel like the...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

We have set some goals for our cabinets, and for the most part, we have met those goals. There are...

Oct 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We get our money's worth for the cabinets because we have to have them. We aren't going to another...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We got a quote on another Omnicell product, and the price was astronomical. We went with another...

Oct 2020
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Manager

Technology

Nothing really changes with Omnicell. We just have Windows 10 and server upgrades. That is it. There...

Sep 2020
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Manager

Implementation and Training

Omnicell is not very good at implementations. The resources that can support a go-live are limited,...

Sep 2020
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Manager

Service and Support

Omnicell's technical support people are decent, but they aren't very proactive. There is a lack of...

Sep 2020
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Manager

Lessons Learned

Considering what we are paying Omnicell, I should be able to get a 10-year run out of our cabinets....

Sep 2020
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Manager

Technology

We have had a lot of cabinet hardware issues. That seems to be the case with a lot of folks. The...

Sep 2020
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Manager

Service and Support

Omnicell has been good at supporting us during COVID-19. We haven't had any interruptions in...

Sep 2020
 Helpful

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Manager

Future Outlook

The cabinet is part of our long-term plans. We are upgrading all our cabinets to the XT versions.

Sep 2020
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Manager

Interfacing and Integration

Without Omnicell, we would be dead in the water. We rely heavily on their products for integration purposes....

Sep 2020
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Manager

Functionality and Upgrades

Everything that Omnicell has given us has worked. Back in the old days, we had problems every single...

Sep 2020
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Manager

Functionality and Upgrades

The product is pretty easy to use. There is really nothing to it.

Sep 2020
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Director

Functionality and Upgrades

There are some opportunities to improve the functionality of the product. I haven't seen a whole lot...

Sep 2020
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Director

Lessons Learned

Omnicell has done some proactive things with the cabinets, and that is unique for the industry. I...

Sep 2020
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Director

Functionality and Upgrades

Some of the cabinet's functionality isn't great. The drawer latch design is probably not good. We...

Sep 2020
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Director

Technology

The touch screens are pretty reliable. Our touch screens have failed in the past in other cabinets....

Sep 2020
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Director

Service and Support

The Omnicell customer service desk has a pretty significant knowledge gap that has been there ever...

Sep 2020
 Helpful

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Director

Lessons Learned

It took Omnicell quite a while to establish a parts depot in our area, and with that, there have...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

If the vendor keeping their promises means that issues don't come up over and over, then Omnicell...

Sep 2020
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Director

ROI / Cost (care and feeding)

Omnicell probably does charge for a lot of things. The major vendors charge for every drawer and...

Sep 2020
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Manager

Service and Support

Fairly early in the process, Omnicell's upper management people reached out and said they wanted to...

Sep 2020
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Manager

Service and Support

I absolutely don't feel that Omnicell keeps all of their promises. In fact, there is a lot of...

Sep 2020
 Helpful

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Manager

Future Outlook

There is a for-profit arm of our business that is having exploratory conversations about expanding...

Sep 2020
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Manager

ROI / Cost (care and feeding)

Personally, I wouldn't purchase the cabinets again. Omnicell falls short on every measure of success...

Sep 2020
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Manager

ROI / Cost (care and feeding)

I don't feel nickel-and-dimed, but we have purchased the highest level of support that Omnicell...

Sep 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Omnicell's ongoing training is awful. The main downfall is that they heavily rely on online training...

Sep 2020
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Manager

Functionality and Upgrades

Omnicell offers upgrades. They strive to send upgrades every six months, but this year has been so...

Sep 2020
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Manager

Service and Support

Omnicell has done the best that they can under the weird circumstances of COVID-19. From a repair...

Sep 2020
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Manager

Service and Support

We have had a lot of trouble with Omnicell's support. I rely heavily on their website to...

Sep 2020
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Director

Interfacing and Integration

Omnicell offers some integration, but we have to buy additional software that is very costly....

Sep 2020
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Director

ROI / Cost (care and feeding)

Omnicell has new technology, but we don’t want to pay that much for it. We don’t really get anything...

Sep 2020
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Director

Service and Support

Omnicell’s on-site person is great, but the service call-ins need a lot of work. They have improved...

Sep 2020
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Director

Service and Support

The on-site people are great. Our on-site technician is fairly proactive. If the person comes in and...

Sep 2020
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Director

Relationship

The executives get involved after we have a problem and demand involvement. I don’t see very much...

Sep 2020
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Director

Functionality and Upgrades

The reports are there, but we have to manipulate them to make them useful. Omnicell has the...

Sep 2020
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Director

Sales and Contracting

The solution is overpriced. Omnicell is kind of like the cable company. We have been with them for...

Sep 2020
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Director

Relationship

Omnicell’s field technician is driving my forecasted satisfaction a little higher than it would be...

Sep 2020
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Manager

Service and Support

I have a very low opinion of Omnicell as a company. Their executive leadership is frequently in...

Sep 2020
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Manager

Functionality and Upgrades

Omnicell's purpose is to provide accountability for controlled substances. That is the meat and...

Sep 2020
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Director

Service and Support

Omnicell did reach out during COVID-19 to say that they could sell us new cabinets quickly if we...

Sep 2020
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Director

Service and Support

We operated to the newer platform last fall, and while Omnicell did improve as we went along, they...

Sep 2020
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