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Omnicell XT Automated Dispensing Cabinets Comments
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Manager

Implementation and Training

The implementation is very fresh in our minds, and it did not go well. We wish that Omnicell would......

Jan 2021
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Director

Interfacing and Integration

Omnicell does a good job of helping us get integrated. Once we get their carousels, that will help......

Jan 2021
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Director

Functionality and Upgrades

We really enjoy Omnicell. I have no complaints about them. I really like their software, their...

Jan 2021
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Manager

Service and Support

Omnicell does regular service calls and maintenance for our main carousels. That is definitely a...

Jan 2021
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Manager

Relationship

We have regular calls with Omnicell. They seem to be interested in receiving user feedback and...

Jan 2021
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Manager

Functionality and Upgrades

The problem with Omnicell's functionality is that there are so many ways to do the same thing. Our......

Jan 2021
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Manager

Future Outlook

The vendor that is at the top of the market flips every few years, but at this point, Omnicell is...

Jan 2021
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Manager

Implementation and Training

Omnicell's training is very basic and relies a lot on tip sheets. We can purchase on-site training......

Jan 2021
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Manager

Functionality and Upgrades

With the reports, I wish they could be different in certain ways that we can look at things. We...

Jan 2021
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Manager

Lessons Learned

We have some contact people that we can get a hold of, but they don't really come anymore unless...

Jan 2021
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Manager

Functionality and Upgrades

Omnicell is pretty easy to use once we get in there. The initial training was a little confusing,...

Jan 2021
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Manager

Other Observations & Comments

We have looked at different systems and things to do. I don’t know whether Omnicell is thinking...

Jan 2021
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Manager

Functionality and Upgrades

I have been dealing with these products for over a decade. Omnicell is a great fit for our facility.......

Jan 2021
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Manager

Service and Support

With the Omnicell XT Automated Dispensing Cabinets, we have been having some failures and things...

Jan 2021
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Manager

Sales and Contracting

Omnicell sold us really high on the product, and I am not sure that it was the best product at the......

Jan 2021
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Manager

Other Observations & Comments

We did an end-user training for the cabinets, and that went really well. It probably goes down some......

Jan 2021
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Manager

Service and Support

Omnicell has improved even since last year. They listen to us and what we need. They have done...

Jan 2021
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Manager

Service and Support

We are happy with the cabinets, and we are going to keep them. If we have an issue, the technicians......

Dec 2020
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Director

Relationship

Our partnership with Omnicell is very strong. In the past, I have been legitimately angry with...

Nov 2020
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Director

Technology

After our terrible implementation, we put together a gap analysis and worked with our customer...

Nov 2020
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Director

Implementation and Training

We were really unhappy with the implementation of the cabinets. We didn't feel like we got the...

Nov 2020
(0)
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Manager

Interfacing and Integration

One of the troubles we had before with the Omnicell product was that it didn’t interface super well......

Nov 2020
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Manager

Service and Support

I used to have a lot of direct interaction with the Omnicell folks, but now that we are part of a...

Nov 2020
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Manager

Functionality and Upgrades

We have issues every now and then, but I can’t think of anything Onnicell could do to improve. The......

Nov 2020
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Manager

Implementation and Training

One thing that Omnicell does well is their tutorials. We had a circuit board that went bad, and I...

Nov 2020
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Director

Functionality and Upgrades

The system's reporting capabilities are very limited and require significant manual manipulation.

Nov 2020
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Manager

Technology

I like that the cabinet is extremely customizable according to our needs. It is easy to use and...

Nov 2020
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Manager

Interfacing and Integration

I wish the cabinet would communicate better with our other hospital systems. For example, we have a......

Nov 2020
(0)
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Analyst/Coordinator

Implementation and Training

I am a little traumatized by Omnicell's installation process, but we are a large hospital. We did an......

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

Omnicell is a little hit or miss with their support. Being a new customer, we have tons of questions......

Nov 2020
(0)
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Analyst/Coordinator

Sales and Contracting

The cabinets do what they are supposed to do. Omnicell does a very good job of selling their product......

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

When we got Omnicell XT Automated Dispensing Cabinets, we were expecting Omnicell to take the wheel.......

Nov 2020
(0)
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Director

Service and Support

Overall, our experience with Omnicell has been great. The product, engineering, technical aspects,......

Nov 2020
(0)
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Director

Implementation and Training

We have a great team. When we switched to the Omnicell XT Automated Dispensing Cabinets, we weren't......

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

In terms of nickel-and-diming, Omnicell's pricing model is very à la carte. We ended up paying for......

Oct 2020
(0)
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Director

Service and Support

We have had some challenges with hardware longevity, stability, and durability. Those challenges...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Omnicell nickel-and-dimes us to death. Everything is on a separate contract, so everything has a...

Oct 2020
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Manager

Functionality and Upgrades

In our relatively mature Omnicell world, upgrades are pretty much done seamlessly. There have been a......

Oct 2020
(0)
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Manager

Implementation and Training

We haven't had a large amount of ongoing training. It hasn't particularly been offered. There is...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The cabinets do exactly what Omnicell said they would. For the most part, the cabinets are super...

Oct 2020
(0)
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Manager

Technology

When we got the first generation of the cabinets, Omnicell actually had to bring in a team to...

Oct 2020
(0)
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Manager

Lessons Learned

For the most part, the cabinets are reliable. They reboot really quickly. The cabinets just aren't......

Oct 2020
(0)
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Manager

Other Observations & Comments

We really don't get training from Omnicell. Using the new version is pretty much just like using the......

Oct 2020
(0)
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Manager

Service and Support

For most questions that I have, I call the customer service people, who are really helpful....

Oct 2020
(0)
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Manager

Functionality and Upgrades

We do weekly optimizations of the cabinets. Each individual unit is current. Omnicell's reports make......

Oct 2020
(0)
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Manager

Other Observations & Comments

We are kind of limited by our corporate team in terms of purchasing all the bells and whistles. We......

Oct 2020
(0)
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Manager

Technology

One definite negative is that we have to manually override the drawers in emergency situations. For......

Oct 2020
(0)
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Director

Service and Support

Omnicell keeps their promises, but I have problems with the customer service. I have an ongoing...

Oct 2020
(0)
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Director

Service and Support

Omnicell is pretty good about being proactive. They do preventative maintenance and hardware...

Oct 2020
(0)
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Director

Implementation and Training

We have had good and bad trainers from Omnicell over the years. We have added more cabinets and had......

Oct 2020
(0)
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Director

Functionality and Upgrades

I don't know anything about the system upgrades, but the system does what it is supposed to do. It......

Oct 2020
(0)
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Director

Service and Support

Omnicell really does try to move things forward and listen to the things we want.

Oct 2020
(0)
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Director

Service and Support

Omnicell has supported us well during the COVID-19 crisis. We have had some problems, but our...

Oct 2020
(0)
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Director

Functionality and Upgrades

Omnicell's cabinets are the best on the market. Their cabinets are way better than other vendors'...

Oct 2020
(0)
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Manager

Technology

Not much has changed with the cabinets. We are supposed to implement new equipment sometime this...

Oct 2020
(0)
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Manager

Interfacing and Integration

The Omnicell cabinets are high quality. I would give all the products that we use the highest score......

Oct 2020
(0)
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Manager

Service and Support

I think Omnicell did the best they could to make sure they had the appropriate equipment to handle......

Oct 2020
(0)
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Manager

Implementation and Training

We got the initial training, but we could use more ongoing training and support, and we aren't...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The scanning function is lacking in the anesthesia workstation. The ability to scan out medications......

Oct 2020
(0)
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Manager

Service and Support

Omnicell's support lacks the ability to provide solutions to many problems we are having. That is...

Oct 2020
(0)
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Director

Service and Support

Omnicell keeps promises. They have at least helped with support. For the cabinets, there isn't a lot......

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Omnicell very much avoids nickel-and-diming. It seems like every other week, we have something...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The Omnicell XT Automated Dispensing Cabinets are easy to use for our overall workflows. With things......

Oct 2020
(0)
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Manager

Future Outlook

The Omnicell XT Automated Dispensing Cabinets are fairly simple. The cabinets are easier to use than......

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

Whenever we do an upgrade outside of the main service contract, everything has a charge associated......

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The biggest dissatisfier about the cabinets is that we can't install our CSM software right now. We......

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

There is no talk of making any switch. We are an Omicell shop, overall. We are satisfied with the...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor marketed these cabinets as having the same footprint and more space. That isn't true....

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Omnicell loves to charge us for every little thing. That is the most annoying thing about the...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

One of the biggest problems with the Omnicell system is the labels. There are spools inside the...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

We have had a good experience with our most recent implementation. Volume is a big thing with me....

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The solution is easy to use, as long as we are only talking about the dispensing cabinets and not...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We use expiration tracking, but there is no setting to guide the user to the product that is...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Omnicell has gotten so wrapped up in acquiring and integrating new technology. That is good, but...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Omnicell's support has improved. We aren't on hold for a half-hour anymore. But I feel like the...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have set some goals for our cabinets, and for the most part, we have met those goals. There are......

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We get our money's worth for the cabinets because we have to have them. We aren't going to another......

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We got a quote on another Omnicell product, and the price was astronomical. We went with another...

Oct 2020
(0)
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Manager

Technology

Nothing really changes with Omnicell. We just have Windows 10 and server upgrades. That is it. There......

Sep 2020
(0)
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Manager

Implementation and Training

Omnicell is not very good at implementations. The resources that can support a go-live are limited,......

Sep 2020
(0)
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Manager

Service and Support

Omnicell's technical support people are decent, but they aren't very proactive. There is a lack of......

Sep 2020
(0)
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Manager

Lessons Learned

Considering what we are paying Omnicell, I should be able to get a 10-year run out of our cabinets.......

Sep 2020
(0)
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Manager

Technology

We have had a lot of cabinet hardware issues. That seems to be the case with a lot of folks. The...

Sep 2020
(0)
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Manager

Service and Support

Omnicell has been good at supporting us during COVID-19. We haven't had any interruptions in...

Sep 2020
(0)
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Manager

Future Outlook

The cabinet is part of our long-term plans. We are upgrading all our cabinets to the XT versions.

Sep 2020
(0)
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Manager

Interfacing and Integration

Without Omnicell, we would be dead in the water. We rely heavily on their products for integration purposes.......

Sep 2020
(0)
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Manager

Functionality and Upgrades

Everything that Omnicell has given us has worked. Back in the old days, we had problems every single......

Sep 2020
(0)
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Manager

Functionality and Upgrades

The product is pretty easy to use. There is really nothing to it.

Sep 2020
(0)
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Director

Functionality and Upgrades

There are some opportunities to improve the functionality of the product. I haven't seen a whole lot......

Sep 2020
(0)
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Director

Lessons Learned

Omnicell has done some proactive things with the cabinets, and that is unique for the industry. I...

Sep 2020
(0)
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Director

Functionality and Upgrades

Some of the cabinet's functionality isn't great. The drawer latch design is probably not good. We...

Sep 2020
(0)
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Director

Technology

The touch screens are pretty reliable. Our touch screens have failed in the past in other cabinets.......

Sep 2020
(0)
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Director

Service and Support

The Omnicell customer service desk has a pretty significant knowledge gap that has been there ever......

Sep 2020
(0)
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Director

Lessons Learned

It took Omnicell quite a while to establish a parts depot in our area, and with that, there have...

Sep 2020
(0)
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Director

Functionality and Upgrades

If the vendor keeping their promises means that issues don't come up over and over, then Omnicell...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

Omnicell probably does charge for a lot of things. The major vendors charge for every drawer and...

Sep 2020
(0)
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Manager

Service and Support

Fairly early in the process, Omnicell's upper management people reached out and said they wanted to......

Sep 2020
(0)
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Manager

Service and Support

I absolutely don't feel that Omnicell keeps all of their promises. In fact, there is a lot of...

Sep 2020
(0)
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Manager

Future Outlook

There is a for-profit arm of our business that is having exploratory conversations about expanding......

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

Personally, I wouldn't purchase the cabinets again. Omnicell falls short on every measure of success......

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

I don't feel nickel-and-dimed, but we have purchased the highest level of support that Omnicell...

Sep 2020
(0)
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Manager

Implementation and Training

Omnicell's ongoing training is awful. The main downfall is that they heavily rely on online training......

Sep 2020
(0)
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Manager

Functionality and Upgrades

Omnicell offers upgrades. They strive to send upgrades every six months, but this year has been so......

Sep 2020
(0)
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Manager

Service and Support

Omnicell has done the best that they can under the weird circumstances of COVID-19. From a repair...

Sep 2020
(0)
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Manager

Service and Support

We have had a lot of trouble with Omnicell's support. I rely heavily on their website to...

Sep 2020
(0)
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Director

Interfacing and Integration

Omnicell offers some integration, but we have to buy additional software that is very costly....

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

Omnicell has new technology, but we don’t want to pay that much for it. We don’t really get anything......

Sep 2020
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Director

Service and Support

Omnicell’s on-site person is great, but the service call-ins need a lot of work. They have improved......

Sep 2020
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Director

Service and Support

The on-site people are great. Our on-site technician is fairly proactive. If the person comes in and......

Sep 2020
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Director

Relationship

The executives get involved after we have a problem and demand involvement. I don’t see very much...

Sep 2020
(0)
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Director

Functionality and Upgrades

The reports are there, but we have to manipulate them to make them useful. Omnicell has the...

Sep 2020
(0)
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Director

Sales and Contracting

The solution is overpriced. Omnicell is kind of like the cable company. We have been with them for......

Sep 2020
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Director

Relationship

Omnicell’s field technician is driving my forecasted satisfaction a little higher than it would be......

Sep 2020
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Manager

Service and Support

I have a very low opinion of Omnicell as a company. Their executive leadership is frequently in...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Omnicell's purpose is to provide accountability for controlled substances. That is the meat and...

Sep 2020
(0)
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Director

Service and Support

Omnicell did reach out during COVID-19 to say that they could sell us new cabinets quickly if we...

Sep 2020
(0)
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Director

Service and Support

We operated to the newer platform last fall, and while Omnicell did improve as we went along, they......

Sep 2020
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Director

Implementation and Training

We haven’t received any training, and I feel that Omnicell should send out information on any...

Sep 2020
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Director

Technology

With the XT cabinets in particular, Omnicell touts how the capacity has greatly increased, but I do......

Sep 2020
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Director

Relationship

Omnicell sends us things for sale, but that is really it. I don’t think they have any idea what our......

Sep 2020
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Manager

Service and Support

I would buy Omnicell's cabinets again because the customer support has been really good. Omnicell...

Sep 2020
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Manager

Functionality and Upgrades

Overall, Omnicell keeps their promises. In the beginning, I didn't know whether we were asking the......

Sep 2020
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Manager

Functionality and Upgrades

The report writer from Omnicell isn't as intuitive as our previous vendor's report writer. Part of......

Sep 2020
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Manager

ROI / Cost (care and feeding)

In our experience, Omnicell has been really good at helping us with hardware failures without...

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

We are not live on interoperability yet, but other clients have told us that the cabinets work well......

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The end users love the cabinets. They are great, and there are a lot of other features that I...

Sep 2020
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Manager

Implementation and Training

The Omnicell implementation was rough. The vendor did provide some spreadsheets that helped us build......

Sep 2020
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Manager

Lessons Learned

The knowledge level of the support people can be hit or miss. That is to be expected with relatively......

Sep 2020
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Director

Implementation and Training

Omnicell relies on a train-the-trainer sort of setup, and that can be difficult when managing an...

Sep 2020
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Director

Functionality and Upgrades

There are a lot of clicks to get a simple task done, especially compared to the competitors’...

Sep 2020
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Director

Service and Support

Omnicell’s support has improved over time. When we first implemented, there was a lot to be desired......

Sep 2020
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Director

Functionality and Upgrades

One area that we continue to struggle with is scanning medications at the time of restocking. The...

Sep 2020
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Director

Functionality and Upgrades

I would recommend the cabinets to a peer or friend. They are very customizable. We can change...

Sep 2020
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Director

Service and Support

We had a lot of issues with the reliability of the overall hardware when we first implemented. We...

Sep 2020
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Manager

Lessons Learned

From a software standpoint, things with Omnicell have been what we were used to with our legacy...

Sep 2020
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Manager

Technology

We have had a couple of failures with our cabinet, which I found odd given the fact that we haven't......

Sep 2020
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Manager

Lessons Learned

We routinely have issues where our anesthesia staff members will leave wrappers in or overfill the......

Sep 2020
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Manager

Technology

Our previous system had a feature that actively tracked items. When something was electronically...

Sep 2020
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Manager

Functionality and Upgrades

Due to the market trends, we would say that Omnicell is a market leader. I don't think any cabinet......

Sep 2020
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Analyst/Coordinator

Relationship

Whenever we have anything to inquire about, we contact Omnicell, and they are very quick to respond......

Sep 2020
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Director

Implementation and Training

Our implementation experience generally went well. There were a lot of boots on the ground. We had......

Sep 2020
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Director

Lessons Learned

I want to give the cabinets a high score, but we have a challenge with the ADT interface or the...

Sep 2020
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Director

Functionality and Upgrades

I would give Omnicell a high score for product quality. The one thing I have an issue with is the...

Sep 2020
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Director

Functionality and Upgrades

Omnicell has improved the ease of use. The pharmacy can handle pretty much anything and can train...

Sep 2020
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Director

Service and Support

I recommend the product all the time. Omnicell has made strides with their proactive service. They......

Sep 2020
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Director

Other Observations & Comments

We don't have a lot of contact with the executive-level people. I know who they are, but I don't...

Sep 2020
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Director

Functionality and Upgrades

We are looking for ways to improve our management operations. We have suggested some things over the......

Sep 2020
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Director

ROI / Cost (care and feeding)

We spend hundreds of thousands of dollars on the products. I want Omnicell to know that even though......

Sep 2020
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Director

Functionality and Upgrades

We have to have a lot of different drug databases, and that irritates me. When we have to make a...

Sep 2020
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Manager

Technology

The Omnicell XT Automated Dispensing Cabinets is a fairly reliable device. We have had pretty good......

Sep 2020
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Manager

Technology

The one issue that we have had is that the cable arms are pretty flimsy and faulty, and they cause......

Sep 2020
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Manager

Functionality and Upgrades

A big benefit of Omnicell XT Automated Dispensing Cabinets is that it has a lot more proactive...

Sep 2020
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Manager

Future Outlook

We haven’t started using the XT workflow tool yet, but I am excited to start using it. If we are on......

Sep 2020
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Manager

ROI / Cost (care and feeding)

Omnicell has gotten better at not charging for every little thing. They are trying to move away from......

Sep 2020
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Manager

Functionality and Upgrades

Our narcotics safe is the best thing we have from Omnicell. It works so well. It is safe and secure,......

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The cabinets we have now are still the same cells and drawers. It is just the computer box that got......

Aug 2020
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Analyst/Coordinator

Service and Support

Omnicell has been supportive during the COVID-19 crisis. They helped expedite cabinets. They...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Our end users find the cabinets easy to use. They are very intuitive.

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

When we get all upgraded to the Omnicell XT Automated Dispensing Cabinets, Omnicell will be a lot...

Aug 2020
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Analyst/Coordinator

Technology

We have had a pretty awful experience with Omnicell. The cabinets and hardware are awful. We...

Aug 2020
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Analyst/Coordinator

Service and Support

We went through a couple of system boosts, and the overall experience was negative. Omnicell...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

In terms of our long-term plans, I feel like we had to just say "oh well" regarding the amount of...

Aug 2020
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Analyst/Coordinator

Service and Support

Tickets are constantly being logged. I don’t call Omnicell’s technicians for help all that often...

Aug 2020
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Analyst/Coordinator

Implementation and Training

I loved the person that did the implementation, but there were several hiccups before that person...

Aug 2020
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Analyst/Coordinator

Service and Support

From what I understand, over the last few years, Omnicell’s support people are so bombarded by...

Aug 2020
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Analyst/Coordinator

Technology

We never should have gone live with Omnicell's cabinets. They hadn’t been tweaked enough, so we got......

Aug 2020
(0)
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Manager

Functionality and Upgrades

We went through Omnicell’s boost program. That fixed most of our issues with hardware. Currently, we......

Aug 2020
(0)
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Manager

Lessons Learned

It was challenging when we first went live because we had to replace all our drawers due to a flaw.......

Aug 2020
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Manager

Functionality and Upgrades

We have some anesthesia carts that include a map inside the drawer of where medications are located......

Aug 2020
(0)
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Manager

Service and Support

We run into small issues with the cabinets. Overall, we are pretty happy with them. Omnicell has...

Aug 2020
(0)
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Manager

Relationship

Compared to other vendors, Omnicell keeps their promises to us. I have no reason to think my...

Jul 2020
(0)
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Manager

Other Observations & Comments

We are on an older version of the Omnicell product, but I would still rate the product quality well.......

Jul 2020
(0)
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Director

Functionality and Upgrades

We have not ordered any new machines since COVID-19 began. We have moved machines around, so most of......

Jul 2020
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Director

Service and Support

We asked the vendor for quotes to add drawers. It seems like Omnicell has been continually going...

Jul 2020
(0)
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Director

Service and Support

The vendor has not been keeping all of the promises that we were initially sold on. Although the...

Jul 2020
(0)
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Director

Service and Support

Omnicell is really trying hard to recover with their customer service. I really think that their...

Jul 2020
(0)
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Manager

Service and Support

Omnicell gets back to us within 10–15 minutes. The vendor has been in flux because they just took...

Jul 2020
(0)
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Director

Implementation and Training

I would probably not buy Omnicell’s cabinets again. We just had a lot of problems with them. We had......

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

Omnicell for sure charges for every little thing. Omnicell’s product hasn’t worked as promoted....

Jul 2020
(0)
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Director

Functionality and Upgrades

One reason we went to Omnicell was that we wanted unit-dose dispensers. We actually had to trade out......

Jul 2020
(0)
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Director

Interfacing and Integration

In regard to integration, Omnicell needs to support their product, meet their customers’...

Jul 2020
(0)
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Director

Future Outlook

The end users haven't been seeing the problem; the people that support the cabinets have seen the...

Jul 2020
(0)
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Director

Service and Support

Omnicell needs to be consistent and more knowledgeable about their approach to solving problems. And......

Jul 2020
(0)
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Manager

Functionality and Upgrades

We selected Omnicell due to a lot of the safety features of the Guiding Lights. Only the drawers...

Jun 2020
(0)
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Manager

Implementation and Training

It was a bit of a struggle working with Omnicell through the implementation. The process seemed...

Jun 2020
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Director

Functionality and Upgrades

The Omnicell XT Automated Dispensing Cabinets have been stable. We still haven't turned on certain......

Jun 2020
(0)
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Manager

Functionality and Upgrades

From an end-user standpoint, the cabinets have been fine for refilling and sending. We experienced......

Jun 2020
(0)
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Manager

Functionality and Upgrades

One of the issues with the cabinets is the discrepancy resolution. With our old platform, the...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Switching from our old cabinets to Omincell’s cabinets was a big shift. Before, the pharmacists and......

Jun 2020
(0)
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Manager

Functionality and Upgrades

We gained a lot of pocket real estate with the cabinets. The tower spaces in the cabinets are much......

Jun 2020
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Manager

Other Observations & Comments

Overall, the cabinets are good, but when we are asking for custom things in the software, we see a......

Jun 2020
(0)
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Manager

Functionality and Upgrades

The Omnicell XT Automated Dispensing Cabinets are the upgraded version of the G4 units. The vendor......

Jun 2020
(0)
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Manager

Implementation and Training

The vendor is pretty good about giving us updates, and we are doing some upgrades. The...

Jun 2020
(0)
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Manager

Sales and Contracting

With our conversion to Omnicell's cabinets, we had a little hiccup and some struggles with our...

Jun 2020
(0)
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Manager

Other Observations & Comments

There were some struggles with what we were and were not going to be charged for. The vendor was...

Jun 2020
(0)
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Manager

Service and Support

With the cabinets, the vendor has been helpful. They haven't done anything directly with COVID-19,......

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor used to be more generous. Now, they charge for certain things that we used to get for free.......

May 2020
(0)
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Manager

Implementation and Training

When we rolled out the cabinets, the training could have been better. I would have liked to see some......

May 2020
(0)
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Manager

Other Observations & Comments

We have recently gotten behind on our upgrades. The vendor never reminds us when we have an upgrade......

May 2020
(0)
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Manager

Functionality and Upgrades

The cabinets work fairly well. There are issues here and there, but the cabinets are at least as...

May 2020
(0)
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Manager

Implementation and Training

Omnicell has great customer service with their implementation managers. We worked very closely with......

May 2020
(0)
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Manager

Relationship

Overall, our experience with Omnicell has been really good. The folks we have worked with have been......

May 2020
(0)
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Manager

Implementation and Training

One downside with Omnicell was the training. It was nurse based instead of pharmacy based. The...

May 2020
(0)
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Manager

Functionality and Upgrades

I generally have mixed emotions about Omnicell's product. The quality is okay, and the product is...

May 2020
(0)
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Manager

Service and Support

I haven’t had much involvement with the vendor’s executives outside of the implementation and the...

May 2020
(0)
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Manager

Service and Support

Omnicell’s call center is not the best. If we call or put a request in for a ticket online, the...

May 2020
(0)
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Director

Service and Support

Omnicell can't really do a lot to support us through COVID-19, but they have sent out support and...

May 2020
(0)
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Director

Functionality and Upgrades

Since we have implemented the Omnicell equipment, we have had a lot of issues with breakage and...

May 2020
(0)
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Director

Interfacing and Integration

The interoperability with our EMR has been one of the best things about the Omnicell cabinets. We...

May 2020
(0)
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Director

Implementation and Training

Omnicell uses a train-the-trainer scenario, which puts a lot more responsibility back on the...

May 2020
(0)
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Manager

Functionality and Upgrades

The vendor has new technology, but that is something we would have to purchase. There are some new......

May 2020
(0)
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Manager

Future Outlook

I am optimistic that the vendor's score will increase a year from now. At the very least, I want the......

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

It would be nice if the vendor didn’t have so many add-ons and if they included more things in their......

May 2020
(0)
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Manager

Technology

The vendor's machines depreciate. I find some of the bins to be frustrating. The vendor has gotten......

May 2020
(0)
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Director

Sales and Contracting

We feel a little bit nickel-and-dimed by Omnicell because everything has a price on it, but Omnicell......

May 2020
(0)
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Director

Functionality and Upgrades

Omnicell's product is already completely integrated. The system is extremely user friendly. I would......

May 2020
(0)
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Director

ROI / Cost (care and feeding)

We are getting our money's worth with Omnicell's product as compared to other cabinets and other...

May 2020
(0)
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Director

Other Observations & Comments

When it comes to implementation services including upgrades, Omnicell has cut back on them with...

May 2020
(0)
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Director

Functionality and Upgrades

The vendor has provided us with rapid-response cabinets during this COVID-19 crisis. We have been...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I think Omnicell does a really good job of making the cabinets easy to use for end users. I don’t...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

Omnicell’s help desk has improved, but it is still difficult to get a person who can actually help......

Apr 2020
(0)
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Analyst/Coordinator

Relationship

I do believe Omnicell’s executives try to be involved. I am not sure how effective they are. If...

Apr 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Omnicell nickel-and-dimes. They really try to integrate, but they are so pricey and want to charge......

Apr 2020
(0)
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Analyst/Coordinator

Implementation and Training

We recently upgraded Omnicell's platform, and that was a disaster. Omnicell sent us teams that had......

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Omnicell does a good job of putting out two upgrades per year for the software. However, the...

Apr 2020