Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Automated Dispensing Cabinets on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Omnicell XT Automated Dispensing Cabinets Comments
Filtered view: All

KLAS Research Director - Jackson Tate
Subject Expert

Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Automated Dispensing Cabinets on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

We have looked at other automated dispensing cabinets and wouldn't go to any other brand at this...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A couple of years ago, I would have said that Omnicell charged for every little thing with the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell did some background work to help us with an implementation, but we did most of the work

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The automated dispensing cabinets are very expensive. They are a metal box with shelves and a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Historically, I have worked with Omnicell's cabinets and another vendor's cabinets. The difference...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a vendor relationship with Omnicell. We don't have the strategic partnership that we are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There has been some turnover in the Omnicell account manager position, and that position has seemed...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not a big fan of the software or workflows. The reports are not intuitive or action driven, and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The lighting system that the product has for directing us is easy to follow, so I like that. I also...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When physical pieces of the cabinets break, that is actually handled perfectly in terms of support.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are all integrated with another Omnicell product, and we can share a server. That is positive.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The cabinets are good, strong, and high quality. It is the service and the reports that pull...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would not buy this product again, though we struggle with the service aspect. We have had issues...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There really hasn't been training. When we initially started with Omnicell and we received the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am giving the lowest score for Omnicell’s proactivity because we usually don't know when there are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our experience with the Omnicell XT Automated Dispensing Cabinets has been very positive. In the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Omnicell charges us for everything, and the Omnicell XT Automated Dispensing Cabinets are so expensive....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When Omnicell sends somebody on-site, we can usually integrate the units into our system. The...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Omnicell XT Automated Dispensing Cabinets are pretty self-explanatory and easy to use.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Omnicell is not proactive about anything. If they see an issue at another hospital, they don't get...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There was a big gap between what Omnicell sold us and what was delivered. When they promoted the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support from Omnicell is hit or miss. Sometimes, get somebody who is really good. Other times,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Omnicell's customer portal, myOmnicell, is not user friendly. We have a hard time finding what we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We couldn't fit larger items into the bins that we had been able to fit things into, and Omnicell...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is an enhancement in the upgrade to the Omnicell XT Automated Dispensing Cabinets that is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would like to see a greater repository of issues from Omnicell. If another hospital is having the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Omnicell does well with the resources they have, but they need to focus more on keeping people....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The Omnicell XT Automated Dispensing Cabinets are of great quality, and they are meeting our needs....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When Omnicell originally showed us the Omnicell XT Automated Dispensing Cabinets, they said they...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are having a lot of challenges with our other Omnicell equipment, and the Omnicell XT Automated...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I really wish Omnicell would be more honest. I have a long list of challenges I would like Omnicell...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have been assigned a customer success specialist, but they haven't delivered or changed our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had questions about Omnicell's contracting for some of the products we bought from them, and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I didn't feel nickel-and-dimed by Omnicell, but they are starting to nickel-and-dime a bit more.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Omnicell increased the capacity of the cabinets without increasing the footprint, so we can get more...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Omnicell unit's integration with our EMR and with the nursing workflows is great.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell's cabinet fits the entire space. One of their competitors would sell us a multidrawer unit,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like that the Omnicell XT Automated Dispensing Cabinets make the dose dispense process pretty much...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't feel like our vendor contact has a very good understanding of how the machines actually...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the reasons that we chose the Omnicell XT Automated Dispensing Cabinets over other products...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had massive problems during our go-live, and we are still dealing with them today. There are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A hardware problem that we have is the magnets in the door. Our magnets are removable, so there are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have tech support people that will come when I place a ticket, but I have never had people just...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Overall, my implementation was not horrible. The person that led it was pretty great, but the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I used to be optimistic, but Omnicell slowly but surely keeps proving me wrong. There are so many...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the analytics tool, there is a scoring system that users get depending on their wasted time, how...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of Omnicell keeping their promises, we aren't that far into our use of the product, but...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell's system is pretty reliable, and the basic functions are pretty intuitive. For the more...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

On the implementation side, they are very supportive and very available. We have had a few training...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product's integration is okay. The tool for controlled substance management was acquired from a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

While our vendor contact is nice, I wish they had more clinical background experiences. Our contact...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We upgraded to Omnicell's cabinets from a much older product, so the overall jump in technology was...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are a few things that are minor issues on the back end. Our old system that was 30 years old...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our cabinets haven't been upgraded. As a smaller facility, we don't get a lot of attention from our...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Recently, somebody called me and asked me about the cabinets, and I told them that the cabinets do...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With the end-user ability, patient specific directions are hard to do. Omnicell is huge for us, but...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The one problem with the cabinets is that there is a little bit of a difference with the experience...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We will be taking an upgrade, and we are looking forward to some of the enhancements in regards to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Omnicell has been fabulous. They make sure that our service is good, and they keep the cabinets...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The level of integration between the product and our EMR is exemplary. The level of integration is...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Omnicell is really trying to take a proactive approach to monitoring hardware and failure points. In...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a service agreement with Omnicell. With Omnicell’s service, the time to respond is not quite...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We do the routine training for new staff ourselves, but Omnicell will routinely send out notes and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A challenge is the downtime with the Omnicell XT Automated Dispensing Cabinets. We would like to see...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementations have gone well, and we have exceeded our expectations for the time frames. We...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we have to switch out a cabinet, the downtime is very minimal. We have refined the process so...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From our first implementation to our second, we made a bunch of changes. We refined the process...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There weren't any visual changes between the first three generations of the cabinets. I wasn't ever...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The connection to other programs has been great. It is hard to give a fair assessment to OmniCenter...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Omnicell is very careful not to promise something they can’t deliver on. They avoid charging us for...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Omnicell's product is fairly easy to use from a nursing and pharmacy perspective. It keeps the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Omnicell's product works fairly well with our EMR and with the messaging going back and forth. If...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Omnicell could improve their support. The technicians who actually come to the hospital to fix the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In general, I am pretty happy with Omnicell. I have a good working relationship with most of the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t like the fact that the cabinets break very often. They break at least a few times a month....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biomed technicians offer really good training. The cabinets are easy to navigate from an...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is easy to borrow parts, and we also get a fast turnaround time with getting the parts. The...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell did a great job with the implementation. They had a staff member that was very...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the drawers, there are handles or indentations for someone to pull the drawers out, and those...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t know of anybody having any serious problems with the ease of use. I can’t think of anything...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The technicians that Omnicell has sent have been excellent. They do what they are asked to do, and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There was an issue we encountered that was not Omnicell’s problem at all, but it felt like they just...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the vendor does a quality check, they should make sure that everything is on track before they...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor knows their product, and it is good. The software is pretty strong. We can import and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would love to see different options for automated dispensing cabinets. We would definitely...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Since the system has to be at every single site, we always have different issues with it. Omnicell...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have tried to partner with the vendor to develop the system. That experience has been horrible....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor had an implementation team on-site to help us, but there were a lot of things that didn't...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wish the security patches for the dispensing cabinets were more automated. We have to perform a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training from Omnicell is great. They have a website we can go to for any continual training...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We aren’t able to integrate Omnicell's system with our EMR in terms of knowing when a user actually...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell is continually doing proactive monitoring for upgrades or any potential work that would...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell does a very good job of keeping their promises. They are not perfect, but they do a very...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell needs to integrate more functions on a tablet. We have added some new functionality with...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Omnicell is a pretty good partner for us, and their cabinets are very effective. They don’t break...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The cabinet technology is old technology. It is fairly easy to use but can be a little clunky at...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would tell someone who asked me about Omnicell’s cabinets that they are good, but it depends on...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

In the future, we will hopefully see a lot more integration with Omnicell’s cabinets.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, compared to some of the other vendors I have worked with, Omnicell is doing pretty well....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is easy to sell. I was looking for a partner and someone I could call and work with....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a few things we wish the cabinets either had or had less of. We wish they had better...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't had any issues with caring for patients in a timely manner. We can get medication to them...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Omnicell software has a ton of reporting features, but it is really difficult to learn how to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is pretty intuitive. I hear from a lot of end users that the system really makes things...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Omnicell person who services our area is outstanding. In terms of opening tickets, it takes a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are upgrading everything to the Omnicell XT Automated Dispensing Cabinets. The upgrade is done...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven't had any particular issues that haven't been addressed appropriately with Omnicell. The...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a whole training team that works with our users, and they do a pretty good job. I would very...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I see a lot of changes being made, and maybe that is because we use so much more in the system. It...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had another vendor's system previously, and one of the things I have noticed with the Omnicell...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We continue to struggle with the cabinets breaking down frequently. There are drawer failures and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like the vendor to prioritize getting to the bottom of why the cabinets are so fragile and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we have been at our wit's end, the vendor's executives are very quick to call a meeting and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like that everything is up front. We can see things in real time. The product is really easy to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Omnicell does very well at helping our organization achieve goals. I really like the product, and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Omnicell told us they were going to create more space in the new cabinets and that we would get more...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would not switch to Omnicell if I had to make the choice again. Their one saving grace is that...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell has one upgrade every single month. We have never been asked what we would like to include...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some of the steps we have to take to use the cabinets don’t make any sense, but overall, they are...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Omnicell contacts me about hard drives that look like they are going to fail. That news typically...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is definitely some effort going into the mass of mistakes that were made when the cabinets...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't need the solution to be more intuitive; I need it to be smarter. For example, the solution...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We struggled with our implementation; it took us a while.

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The functionality is pretty good. The cabinets are very easy for end users to work with. Omnicell is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The only thing I don't like about the system is the order-based versus task-based approach. A nurse...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the cabinets a lot. They are fast and easy to use. They aren't a humungous leap forward, but...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only downside to the cabinets compared to our last system is that if I lost all power and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Omnicell tries to act like a partner, but they are more like a vendor. They charge us for every...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have the cell phone number of the sales representative and for everybody who did the installation....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We could argue that Omnicell charges too much, but what they offer is very positive and useful. It...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are very happy with Omnicell. We went to a fully centralized model for dispensing medication....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The cabinet conversion was a little rocky. We had a number of CPU failures and crashes up front. It...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The cabinets work exactly as they are supposed to. They are extremely intuitive and easy to use.

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sometimes Omnicell's support takes a little time, but the support people always contact us. We can...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation is very fresh in our minds, and it did not go well. We wish that Omnicell would...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Omnicell does a good job of helping us get integrated. Once we get their carousels, that will help...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We really enjoy Omnicell. I have no complaints about them. I really like their software, their...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell does regular service calls and maintenance for our main carousels. That is definitely a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have regular calls with Omnicell. They seem to be interested in receiving user feedback and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The problem with Omnicell's functionality is that there are so many ways to do the same thing. Our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor that is at the top of the market flips every few years, but at this point, Omnicell is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell's training is very basic and relies a lot on tip sheets. We can purchase on-site training...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the reports, I wish they could be different in certain ways that we can look at things. We...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have some contact people that we can get a hold of, but they don't really come anymore unless...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell is pretty easy to use once we get in there. The initial training was a little confusing,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have looked at different systems and things to do. I don’t know whether Omnicell is thinking...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been dealing with these products for over a decade. Omnicell is a great fit for our facility....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the Omnicell XT Automated Dispensing Cabinets, we have been having some failures and things...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell sold us really high on the product, and I am not sure that it was the best product at the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We did an end-user training for the cabinets, and that went really well. It probably goes down some...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell has improved even since last year. They listen to us and what we need. They have done...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are happy with the cabinets, and we are going to keep them. If we have an issue, the technicians...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our partnership with Omnicell is very strong. In the past, I have been legitimately angry with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

After our terrible implementation, we put together a gap analysis and worked with our customer...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were really unhappy with the implementation of the cabinets. We didn't feel like we got the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the troubles we had before with the Omnicell product was that it didn’t interface super well...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I used to have a lot of direct interaction with the Omnicell folks, but now that we are part of a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have issues every now and then, but I can’t think of anything Onnicell could do to improve. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One thing that Omnicell does well is their tutorials. We had a circuit board that went bad, and I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system's reporting capabilities are very limited and require significant manual manipulation.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like that the cabinet is extremely customizable according to our needs. It is easy to use and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wish the cabinet would communicate better with our other hospital systems. For example, we have a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am a little traumatized by Omnicell's installation process, but we are a large hospital. We did an...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Omnicell is a little hit or miss with their support. Being a new customer, we have tons of questions...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The cabinets do what they are supposed to do. Omnicell does a very good job of selling their product...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we got Omnicell XT Automated Dispensing Cabinets, we were expecting Omnicell to take the wheel....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, our experience with Omnicell has been great. The product, engineering, technical aspects,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a great team. When we switched to the Omnicell XT Automated Dispensing Cabinets, we weren't...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of nickel-and-diming, Omnicell's pricing model is very à la carte. We ended up paying for...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had some challenges with hardware longevity, stability, and durability. Those challenges...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell nickel-and-dimes us to death. Everything is on a separate contract, so everything has a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In our relatively mature Omnicell world, upgrades are pretty much done seamlessly. There have been a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't had a large amount of ongoing training. It hasn't particularly been offered. There is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The cabinets do exactly what Omnicell said they would. For the most part, the cabinets are super...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we got the first generation of the cabinets, Omnicell actually had to bring in a team to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, the cabinets are reliable. They reboot really quickly. The cabinets just aren't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We really don't get training from Omnicell. Using the new version is pretty much just like using the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For most questions that I have, I call the customer service people, who are really helpful....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do weekly optimizations of the cabinets. Each individual unit is current. Omnicell's reports make...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are kind of limited by our corporate team in terms of purchasing all the bells and whistles. We...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One definite negative is that we have to manually override the drawers in emergency situations. For...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Omnicell keeps their promises, but I have problems with the customer service. I have an ongoing...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Omnicell is pretty good about being proactive. They do preventative maintenance and hardware...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had good and bad trainers from Omnicell over the years. We have added more cabinets and had...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know anything about the system upgrades, but the system does what it is supposed to do. It...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Omnicell really does try to move things forward and listen to the things we want.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Omnicell has supported us well during the COVID-19 crisis. We have had some problems, but our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Omnicell's cabinets are the best on the market. Their cabinets are way better than other vendors'...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Not much has changed with the cabinets. We are supposed to implement new equipment sometime this...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Omnicell cabinets are high quality. I would give all the products that we use the highest score...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think Omnicell did the best they could to make sure they had the appropriate equipment to handle...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We got the initial training, but we could use more ongoing training and support, and we aren't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The scanning function is lacking in the anesthesia workstation. The ability to scan out medications...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell's support lacks the ability to provide solutions to many problems we are having. That is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Omnicell keeps promises. They have at least helped with support. For the cabinets, there isn't a lot...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell very much avoids nickel-and-diming. It seems like every other week, we have something...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Omnicell XT Automated Dispensing Cabinets are easy to use for our overall workflows. With things...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Omnicell XT Automated Dispensing Cabinets are fairly simple. The cabinets are easier to use than...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Whenever we do an upgrade outside of the main service contract, everything has a charge associated...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The biggest dissatisfier about the cabinets is that we can't install our CSM software right now. We...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is no talk of making any switch. We are an Omicell shop, overall. We are satisfied with the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor marketed these cabinets as having the same footprint and more space. That isn't true....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Omnicell loves to charge us for every little thing. That is the most annoying thing about the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

One of the biggest problems with the Omnicell system is the labels. There are spools inside the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have had a good experience with our most recent implementation. Volume is a big thing with me....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The solution is easy to use, as long as we are only talking about the dispensing cabinets and not...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We use expiration tracking, but there is no setting to guide the user to the product that is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Omnicell has gotten so wrapped up in acquiring and integrating new technology. That is good, but...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Omnicell's support has improved. We aren't on hold for a half-hour anymore. But I feel like the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have set some goals for our cabinets, and for the most part, we have met those goals. There are...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We get our money's worth for the cabinets because we have to have them. We aren't going to another...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We got a quote on another Omnicell product, and the price was astronomical. We went with another...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Nothing really changes with Omnicell. We just have Windows 10 and server upgrades. That is it. There...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell is not very good at implementations. The resources that can support a go-live are limited,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell's technical support people are decent, but they aren't very proactive. There is a lack of...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Considering what we are paying Omnicell, I should be able to get a 10-year run out of our cabinets....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a lot of cabinet hardware issues. That seems to be the case with a lot of folks. The...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Omnicell has been good at supporting us during COVID-19. We haven't had any interruptions in...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The cabinet is part of our long-term plans. We are upgrading all our cabinets to the XT versions.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Without Omnicell, we would be dead in the water. We rely heavily on their products for integration purposes....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everything that Omnicell has given us has worked. Back in the old days, we had problems every single...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is pretty easy to use. There is really nothing to it.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some opportunities to improve the functionality of the product. I haven't seen a whole lot...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Omnicell has done some proactive things with the cabinets, and that is unique for the industry. I...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of the cabinet's functionality isn't great. The drawer latch design is probably not good. We...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The touch screens are pretty reliable. Our touch screens have failed in the past in other cabinets....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Omnicell customer service desk has a pretty significant knowledge gap that has been there ever...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It took Omnicell quite a while to establish a parts depot in our area, and with that, there have...

Sep 2020
||
(0)