Omnicell XT Automated Dispensing Cabinets Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Culture, Value
The vendor has been flexible with us on charges, so that has been good.
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Loyalty, Relationship
I’m optimistic that my overall satisfaction will get better in the next year with this product. I...
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Product
The Omnicell XT Automated Dispensing Cabinets are very user friendly. They have a lot of good...
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Product
Every once in a while, I do have issues. The one issue I do have with the Omnicell XT Automated...
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Product
The pockets are very long. One issue I have is when the pockets are not the individual pockets, they...
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Relationship, Product
There is a good process for implementing new Omnicell cabinets. There has been good vendor...
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Culture, Relationship
With all companies, I try to tell them not to surprise me; they should tell me what is coming out in...
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Product
There is always some room for improvement with the Omnicell XT Automated Dispensing Cabinets meeting...
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Product
The Omnicell XT Automated Dispensing Cabinets are really good. I'm overall very impressed with the...
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Relationship
Our on-site Omnicell service person does a really good job. We have a lot of cabinets that deal with...
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Relationship
Omnicell listens to enhancement request ideas for the software or the programs. That is positive,...
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Culture, Value
Omnicell understands and has committed to developing additional pieces, but they try to bundle some...
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Value
With the Omnicell XT Automated Dispensing Cabinets, we are paying for the cabinet and for the...
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Relationship
Omnicell has been pretty good with their service, and they are usually available. But we would like...
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Relationship, Product
By the time we figure them out, the Omnicell XT Automated Dispensing Cabinets are pretty easy to...
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Value
It seems like a trend that vendors are charging now for every little thing. When we have looked to...
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Product, Value
Overall, the Omnicell XT Automated Dispensing Cabinets are pretty good. Having the ability to store...
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Operations, Product
We just implemented new cabinets, and they function pretty well. The Omnicell XT Automated...
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Product, Value
The Omnicell XT Automated Dispensing Cabinets allow us to get medications at the bedside for the...
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Product, Value
We would benefit a lot from an updated patient-specific dose workflow in the Omnicell XT Automated...
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Product
We have an application called OmniCenter Remote Access. Anytime there are any discrepancies, I get...
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Product
I like the Omnicell XT Automated Dispensing Cabinets, their functionality, and what they do. I like...
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Relationship
I don't love Omnicell’s support. They have a number that we can call, and they always create...
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Relationship, Product
If the Omnicell XT Automated Dispensing Cabinets break down physically or materially, Omnicell does...
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Operations
As far as the computer programming part of the Omnicell XT Automated Dispensing Cabinets goes,...
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Loyalty, Product
We love the Omnicell product because of a lot of the functionality. The previous Omnicell product we...
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Loyalty, Value
Omnicell came in and went to the cloud, and now we are all on one server. That is saving us lots of...
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Operations
The vendor's people are very straightforward, and they get to things. We have our new stuff, and the...
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Value
The product is able to function. We are not meeting a lot of our needs because we don't want to pay...
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Product
The Omnicell XT Automated Dispensing Cabinets have been good and worked as expected. I don't have...
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Product
The cabinets do pretty well, but some things are not so good. We have had a lot of hard drive issues...
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Product
I don't know what else I want the cabinets to do. If Omnicell could get refrigerated locking lid...
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Operations
There is just not much ongoing training. I wouldn’t buy the product again. I'm not a big fan of it;...
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Culture, Relationship, Operations
If I were talking to a peer about Omnicell and the pros and cons, I would tell them they have to go...
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Loyalty, Relationship
Omnicell has some people who are working really hard to hear and listen. They weren't getting out...
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Product
I prefer Omnicell over one of their competitors in particular because I find Omnicell's reports to...
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Product
The product is a drug cabinet that functions and has traceability. I can do reports, and the system...
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Product
The Omnicell XT Automated Dispensing Cabinets require either software or equipment upgrades, and I...
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Culture, Value
When we bought the stuff for Omnicell's product, we had to pay for every little thing. Now, we just...
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Product
I would tell others looking into Omnicell to compare the vendor's reports with other vendors’...
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Value
Omnicell has a charge for everything. If we want to do anything, it seems like there is always...
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Relationship, Value
Our cabinets are a few years old, so they are still working fine. We have had a couple of drawers...
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Operations, Product
The cabinets are easy to use. We didn't even have to do much training.
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Relationship
We struggle with Omnicell’s service. Omnicell answers the phone anytime we call, but they just log...
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Culture, Value
The vendor wants to make us pay for new technology to get the data we need. The vendor can sell...
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Loyalty
For controlled substances, we have full reconciliation interoperability with our EHR. We have an...
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Product
I would definitely buy the product again just because there is so much customizability in it. I like...
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Relationship
Omnicell does make promises. They try to adhere to those promises as best as they can. They are not...
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Culture, Value
Whether Omnicell charges us depends on what something is. Sometimes they will say that something...
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Operations
The cabinets are idiot proof. Even my most incompetent technicians who are not electronics or tech...
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Product
There is more space in the Omnicell XT Automated Dispensing Cabinets than in our old cabinets. I...
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Product
We are utilizing single points in patient-specific bins. That has been a rough transition in part...
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Operations
For the most part, Omnicell’s implementation team is knowledgeable. We were able to complete the...
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Product
This issue is very minor, but the keyboard on the cabinet is at a very strange angle. It is...
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Product
Some server upgrades and splits are happening, and those will improve the workflow and speed.
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Product
The newer Omnicell XT Automated Dispensing cabinets are very fragile. We are a tough crowd at the...
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Relationship
The hardest thing for me with Omnicell is the customer service experience with the follow-up. If I...
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Operations
As far as the implementation is concerned, Omnicell doesn’t have properly trained staff, but the...
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Product, Value
Almost every day, one or two drawers fail in the Omnicell XT Automated Dispensing Cabinets across...
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Product
There are medications that look or sound similar, and there are controlled substances in inventory...
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Relationship
Omnicell has a lot of new employees who are not fully functionally trained in all aspects, yet they...
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Product, Value
The measurable outcomes are tremendous with the Omnicell XT Automated Dispensing Cabinets because a...
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Product
The Omnicell XT Automated Dispensing Cabinets are very user friendly and easy to use. If someone can...
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Relationship
We are satisfied with the support from Omnicell, but it could always be better. Whenever we are...
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Relationship, Product
Omnicell recently implemented a system called OLiViA for support. It is an automated system that we...
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Product
Something that Omnicell could do to improve is implement some of the end-user enhancements that...
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Relationship, Operations
Omnicell isn’t keeping all their promises in terms of support. There was little assistance with the...
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Value
Omnicell does charge for every little thing. Omnicell works with AcuDose, and there were certain...
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Product
Omnicell's cabinets seem to break a lot. We have only had the cabinets for a couple of years, and we...
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Relationship
I don't think there is anything seemingly proactive about Omnicell. If the cabinet breaks, we have...
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Relationship
The Omnicell techs that I work with who come in and replace the broken drawers are really good.
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Product, Value
In terms of keeping up with regulations and tangible outcomes, I have been pleased lately with the...
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Operations
The Omnicell cabinets work as promoted, but learning how to work them appropriately is hard. If the...
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Product
We have had no issues. We did upgrade all of our cabinets to the newer version of the product, and...
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Product
We still have a lot of problems with the printers. We are printing bar codes, and the printers seem...
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Product
Operationally, the majority of our medications are available in the unit for nursing, respiratory,...
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Relationship
I would buy the Omnicell XT Automated Dispensing Cabinets again. The reality is that BD and Omnicell...
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Culture, Value
If I look at our contract with Omnicell, I can see the context for each thing the vendor billed us...
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Product
The things that we struggle with in the Omnicell XT Automated Dispensing Cabinets are mostly around...
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Product
With our old system, we had technicians who loaded and unloaded inventory. With the Omnicell XT...
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Product
The Omnicell XT Automated Dispensing Cabinets’ reporting has a lot to be desired, particularly...
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Operations
When we had Omnicell on-site for our initial training, the training was kind of a vanilla...
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Product
We have had hiccups, but at the end of the day, Omnicell’s upgrades have been good overall. We went...
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Product
We recently had a cabinet just stop functioning, and Omnicell replaced just about everything in it...
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Relationship
Omnicell keeps their promises, but that doesn’t always mean that I don’t want more. I feel like...
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Relationship
I think Omnicell is trying to be proactive, but we have had a number of situations where the...
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Value
Omnicell tries to charge us for extra things. For example, if we need to move a flex lock, they want...
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Operations
I wish Omnicell would have done more training. But they did show up. They demanded that everybody...
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Product
If a drawer fails, it has to be totally replaced. The fingerprint option has to reboot oftentimes....
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Culture, Value
Everything is consumable with Omnicell, and things have gotten worse. The products are bigger now,...
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Operations
We recently did an upgrade, and it was a nightmare. There were so many things that were not included...
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Relationship, Product
The cabinets do what they are supposed to do, especially on the interoperability side. We were used...
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Product
The software and the logic behind Omnicell's automated dispensing cabinets were written by...
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Product
Reporting in Omnicell's product is cumbersome, and the reports are awful to read. The name of a...
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Culture
I probably would not buy Omnicell's product again. That would depend on what the next version of...
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Relationship
Omnicell's support people don't return calls or answer tickets. If we want any movement on our...
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Relationship
Omnicell’s support turnaround time is not prompt. With our previous vendor, they would help almost...
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Relationship
We have issues with Omnicell's product, and the repairs take a long time. That holds us up, so we...
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Culture, Value
The invoices we get from Omnicell are so high that I am always surprised. I really don’t know what...
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Product, Value
I have worked with several different types of cabinets, and the Omnicell XT Automated Dispensing...
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Loyalty, Relationship, Product
Omnicell is actually pretty good with technology, and they are always coming up with something new....
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Relationship
Omnicell has gotten better at being proactive. The XT cabinets do better than the G5 cabinets.
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Relationship
Omnicell’s support team is pretty solid. I know lots of the people at Omnicell by name, and I can...
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Loyalty, Product
The Omnicell XT Automated Dispensing Cabinets are a solid product. I like some things about one of...
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Product
The Omnicell XT Automated Dispensing Cabinets do what they say, and the product is pretty reliable....
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Operations
The Omnicell XT Automated Dispensing Cabinets could be easier to use at times. Omnicell’s desire to...
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Culture, Value
Omnicell has been frustrating me a bit with charges recently, but they technically meet the terms of...
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Operations
Omnicell’s upgrades are good, and the initial go-live was probably a little less so. The initial...
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Value
With the way the product is priced, it isn't easy to change or reconfigure drawers because we have...
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Operations
Omnicell failed to establish relationships with certain departments at our organization, and the...
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Culture, Operations
We had problems during the installation of our Omnicell products, but maybe more so with other...
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Product
The product's reporting capability is difficult. There are some glitches, and the product still has...
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Relationship
Since we have been having issues, Omnicell has created barriers to our access to the executives. We...
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Operations
We learn the details at the implementation, but when it comes to ongoing things, we don't know what...
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Operations
I would not buy the product again because functionality is a huge issue. The customer service was...
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Operations
A lot of what the people who came to train us and help us build things had to offer was telling us...
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Loyalty, Product
There are major concerns with the way that narcotics are dispensed. Part of the reason we...
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Product
The product isn’t integrating well with Omnicell's reporting suite. It is not easy to get the...
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Relationship, Product
The product integrates okay with our EMR. That hasn't been too much of an issue. We haven't really...
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Product
I don't like the product. It is really hard to use. For example, the Institute for Safe Medication...
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Relationship, Product
Omnicell has not made any progress with the automated dispensing cabinets in the last 10 years. I am...
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Operations, Product
The product is really the bread and butter of what Omnicell does. The system works well and is user...
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Relationship
My frustration is with every medical equipment vendor because they do not take cybersecurity...
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Culture, Value
We moved to Omnicell's cabinets because they had better guardrails and other things. We thought...
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Product
I don't see a problem with the integration. We had to integrate our EMR with the Omnicell cabinets,...
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Loyalty, Product
Omnicell runs behind in their upgrades and everything else, so I haven't heard of any new technology...
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Relationship
Omnicell’s service has been an issue for us. People don't troubleshoot or solve issues at hand...
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Relationship, Product, Value
The Omnicell XT Automated Dispensing Cabinets do what they are there to do. They really aid the...
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Product
Some of the nurses have difficulty using the Omnicell XT Automated Dispensing Cabinets, and I think...
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Product
We have not had many changes with Omnicell over the last year. The last upgrade just added some...
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Relationship
Omnicell is forward thinking with things and their vision. We work with high-level individuals on...
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Relationship
Omnicell is not very proactive with issues. They seem to be more reactive. The support staff closes...
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Culture, Operations
Omnicell required us to have a software upgrade that we weren't told about when we purchased the...
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Relationship, Product
The Omnicell cabinets are very reliable. We have very few issues with the hardware.
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Product
The reporting in the system could improve. I was more satisfied with another vendor’s reporting than...
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Relationship
Omnicell’s service has changed, and it has diminished. I would like to see a bona fide Omnicell...
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Relationship
Omnicell used to come around and do some service. Now they wait for things to break. Most of my...
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Product
Omnicell products seem to work pretty well without very many mechanical malfunctions or software...
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Operations
Omnicell’s initial training was pretty minimal. They came on-site, and we did everything quickly. I...
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Culture
Omnicell definitely oversold their offerings.
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Operations
The product requires extensive training.
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Product
The product is definitely good to have, but we would like Omnicell to have a mobile solution.
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Product
Omnicell's reporting is horrible. We need smart filters and the ability to make changes. The reports...
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Product
We need the product to alert us if someone is trying to break into the cabinet. There is an...
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Product
I wouldn’t buy the product again because we lost the basic functionalities at one point. I know...
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Operations
When we went live with the Anesthesia Workstation, the person Omnicell sent to train us didn't even...
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Product
The Anesthesia Workstation has bins that are supposed to be locked, but they are open and...
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Culture, Relationship
In general, we are very satisfied with Omnicell as a vendor and how they support our needs. If we...
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Relationship
Our frustration is around the vendor's technical support and customer support. Omnicell has had a...
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Loyalty
We are a full Omnicell shop. So we will continue to expand Omnicell products across our system from...
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Culture
Omnicell loves to sell but not necessarily support things. There is a divergence between the sales...
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Relationship, Operations
Our recent Omnicell upgrades have gone well. They were pretty smooth, and we had good support,...
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Value
We are very frustrated with the additional expenses and upgrades needed for the product to be...
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Product
The product’s workflow is not intuitive or efficient. The reporting piece is not intuitive. The...
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Relationship, Product
Omnicell has actually been great as far as integration goes.
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Value
There was one case where Omnicell wanted to charge us money to reconfigure some of our drawers.
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Product, Value
Omnicell's product is working well on a day-to-day basis. Nurses and other healthcare personnel can...
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Relationship
Omnicell has been excellent; we have a repair person who comes in and fixes things that need to be...
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Operations
Once we were done with Omnicell, we were really done with them. The vendor didn't offer ongoing...
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Value
The product is very expensive. We would love to upgrade the solution, but we can’t pay the fees.
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Relationship
Lately, it has been hard to get Omnicell to solve our issues. The vendor has had a hard time...
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Product
I can rely on the reports if I have a question about what happened to a drug.
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Culture, Operations, Product
When the cabinets were initially installed, there were a lot of issues with the hardware. We had to...
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Value
There is a cost for any change or addition to the product. The cabinets have a large price tag for...
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Relationship
The cabinets have good tip sheets and guides available to staff for troubleshooting purposes. We...
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Product
The dispenser for controlled substances in the product takes up a lot of space for what it gives us...
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Loyalty
We are making some changes in how we are systemizing the cabinets, and I think those changes will...
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Value, Value
Omnicell charges for everything they do. I have numerous examples. If we want to make any...
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Product, Product
Omnicell's product has certain functionalities with strange quirks. For example, if we scan a...
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Product, Product
The cabinet has a nice clean look, and we can fit a lot of medications. We can shift our products to...
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Product, Product
The Omnicell XT Automated Dispensing Cabinets are terrible. They are not as user friendly as BD's...
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Culture, Culture
On the end user side, we need a license to see where products are. We have to purchase a separate...
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Operations, Operations
When we had the people from Omnicell here, they didn't seem to be experts on the machines. For...
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Product, Product
The Omnicell XT Automated Dispensing Cabinets work with our EMR, but there are a lot of limitations...
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Relationship, Relationship
When we reach out to Omnicell, they can't fix things right away. We have machines down for a while....
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Loyalty, Loyalty, Relationship, Relationship, Product, Product
The vendor has made a lot of changes to their cabinets, and that has made the cabinets a lot better....
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Operations, Operations
Omnicell communicates pretty well, but their upgrades aren't very robust.
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Relationship, Relationship, Product, Product
The Omnicell XT Automated Dispensing Cabinets are a great product. They have been very helpful and...
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Relationship, Relationship
I have not been super pleased with some of Omnicell’s IT support. When we call them, they are hard...
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Operations, Operations, Product, Product
Omnicell didn't do an upgrade, and that caused me problems, so I had to go back and figure things out....
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Operations, Operations
Omnicell has the information for integrations. Sometimes we have to go in, schedule a training, and...
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Operations, Operations
We have had training for the Omnicell XT Automated Dispensing Cabinets, but sometimes it is hard to...
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Product, Product
Regarding new technologies in the Omnicell XT Automated Dispensing Cabinets go, we have to search...
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Relationship, Relationship
The vendor does not keep their promises, and I am really disappointed with their performance. When I...
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Relationship, Relationship, Product, Product
The cabinets are very flexible; I find them to be pretty functional, and I really like them.
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Relationship, Relationship
The help desk people at Omnicell are mostly pretty nice. The people I get ahold of over the phone...
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Operations, Operations
Omnicell typically delivers things when we need them to, but their implementations are slow. The...
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Relationship, Relationship
We have met with Omnicell’s teams a few times, and the teams have been very knowledgeable. Maybe the...
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