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Omnicell XT Automated Dispensing Cabinets Comments
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User Commentary
Manager
I wish the security patches for the dispensing cabinets were more automated. We have to perform a...
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Manager
The training from Omnicell is great. They have a website we can go to for any continual training...
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Manager
We aren’t able to integrate Omnicell's system with our EMR in terms of knowing when a user actually...
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Manager
Omnicell is continually doing proactive monitoring for upgrades or any potential work that would...
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Manager
Omnicell does a very good job of keeping their promises. They are not perfect, but they do a very...
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Manager
Omnicell needs to integrate more functions on a tablet. We have added some new functionality with...
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CIO
Omnicell is a pretty good partner for us, and their cabinets are very effective. They don’t break...
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CIO
The cabinet technology is old technology. It is fairly easy to use but can be a little clunky at...
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CIO
I would tell someone who asked me about Omnicell’s cabinets that they are good, but it depends on...
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CIO
In the future, we will hopefully see a lot more integration with Omnicell’s cabinets.
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Manager
Overall, compared to some of the other vendors I have worked with, Omnicell is doing pretty well....
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Manager
The product is easy to sell. I was looking for a partner and someone I could call and work with....
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Director
There are a few things we wish the cabinets either had or had less of. We wish they had better...
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Director
We haven't had any issues with caring for patients in a timely manner. We can get medication to them...
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Director
The Omnicell software has a ton of reporting features, but it is really difficult to learn how to...
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Director
The system is pretty intuitive. I hear from a lot of end users that the system really makes things...
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Director
The Omnicell person who services our area is outstanding. In terms of opening tickets, it takes a...
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Manager
We are upgrading everything to the Omnicell XT Automated Dispensing Cabinets. The upgrade is done...
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Manager
I haven't had any particular issues that haven't been addressed appropriately with Omnicell. The...
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Manager
We have a whole training team that works with our users, and they do a pretty good job. I would very...
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Manager
I see a lot of changes being made, and maybe that is because we use so much more in the system. It...
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Manager
We had another vendor's system previously, and one of the things I have noticed with the Omnicell...
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Manager
We continue to struggle with the cabinets breaking down frequently. There are drawer failures and...
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Manager
I would like the vendor to prioritize getting to the bottom of why the cabinets are so fragile and...
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Manager
When we have been at our wit's end, the vendor's executives are very quick to call a meeting and...
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Manager
I like that everything is up front. We can see things in real time. The product is really easy to...
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Director
Omnicell does very well at helping our organization achieve goals. I really like the product, and...
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Director
Omnicell told us they were going to create more space in the new cabinets and that we would get more...
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Manager
I would not switch to Omnicell if I had to make the choice again. Their one saving grace is that...
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Manager
Omnicell has one upgrade every single month. We have never been asked what we would like to include...
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Analyst/Coordinator
Some of the steps we have to take to use the cabinets don’t make any sense, but overall, they are...
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Analyst/Coordinator
Omnicell contacts me about hard drives that look like they are going to fail. That news typically...
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Analyst/Coordinator
There is definitely some effort going into the mass of mistakes that were made when the cabinets...
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Director
I don't need the solution to be more intuitive; I need it to be smarter. For example, the solution...
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Analyst/Coordinator
We struggled with our implementation; it took us a while.
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Analyst/Coordinator
The functionality is pretty good. The cabinets are very easy for end users to work with. Omnicell is...
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Analyst/Coordinator
The only thing I don't like about the system is the order-based versus task-based approach. A nurse...
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Director
I like the cabinets a lot. They are fast and easy to use. They aren't a humungous leap forward, but...
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Director
The only downside to the cabinets compared to our last system is that if I lost all power and...
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Director
Omnicell tries to act like a partner, but they are more like a vendor. They charge us for every...
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Director
I have the cell phone number of the sales representative and for everybody who did the installation....
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VP/Other Executive
We could argue that Omnicell charges too much, but what they offer is very positive and useful. It...
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VP/Other Executive
We are very happy with Omnicell. We went to a fully centralized model for dispensing medication....
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VP/Other Executive
The cabinet conversion was a little rocky. We had a number of CPU failures and crashes up front. It...
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VP/Other Executive
The cabinets work exactly as they are supposed to. They are extremely intuitive and easy to use.
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VP/Other Executive
Sometimes Omnicell's support takes a little time, but the support people always contact us. We can...
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Manager
The implementation is very fresh in our minds, and it did not go well. We wish that Omnicell would...
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Director
Omnicell does a good job of helping us get integrated. Once we get their carousels, that will help...
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Director
We really enjoy Omnicell. I have no complaints about them. I really like their software, their...
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Manager
Omnicell does regular service calls and maintenance for our main carousels. That is definitely a...
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Manager
We have regular calls with Omnicell. They seem to be interested in receiving user feedback and...
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Manager
The problem with Omnicell's functionality is that there are so many ways to do the same thing. Our...
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Manager
The vendor that is at the top of the market flips every few years, but at this point, Omnicell is...
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Manager
Omnicell's training is very basic and relies a lot on tip sheets. We can purchase on-site training...
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Manager
With the reports, I wish they could be different in certain ways that we can look at things. We...
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Manager
We have some contact people that we can get a hold of, but they don't really come anymore unless...
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Manager
Omnicell is pretty easy to use once we get in there. The initial training was a little confusing,...
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Manager
We have looked at different systems and things to do. I don’t know whether Omnicell is thinking...
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Manager
I have been dealing with these products for over a decade. Omnicell is a great fit for our facility....
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Manager
With the Omnicell XT Automated Dispensing Cabinets, we have been having some failures and things...
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Manager
Omnicell sold us really high on the product, and I am not sure that it was the best product at the...
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Manager
We did an end-user training for the cabinets, and that went really well. It probably goes down some...
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Manager
Omnicell has improved even since last year. They listen to us and what we need. They have done...
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Manager
We are happy with the cabinets, and we are going to keep them. If we have an issue, the technicians...
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Director
Our partnership with Omnicell is very strong. In the past, I have been legitimately angry with...
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Director
After our terrible implementation, we put together a gap analysis and worked with our customer...
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Director
We were really unhappy with the implementation of the cabinets. We didn't feel like we got the...
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Manager
One of the troubles we had before with the Omnicell product was that it didn’t interface super well...
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Manager
I used to have a lot of direct interaction with the Omnicell folks, but now that we are part of a...
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Manager
We have issues every now and then, but I can’t think of anything Onnicell could do to improve. The...
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Manager
One thing that Omnicell does well is their tutorials. We had a circuit board that went bad, and I...
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Director
The system's reporting capabilities are very limited and require significant manual manipulation.
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Manager
I like that the cabinet is extremely customizable according to our needs. It is easy to use and...
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Manager
I wish the cabinet would communicate better with our other hospital systems. For example, we have a...
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Analyst/Coordinator
I am a little traumatized by Omnicell's installation process, but we are a large hospital. We did an...
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Analyst/Coordinator
Omnicell is a little hit or miss with their support. Being a new customer, we have tons of questions...
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Analyst/Coordinator
The cabinets do what they are supposed to do. Omnicell does a very good job of selling their product...
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Analyst/Coordinator
When we got Omnicell XT Automated Dispensing Cabinets, we were expecting Omnicell to take the wheel....
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Director
Overall, our experience with Omnicell has been great. The product, engineering, technical aspects,...
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Director
We have a great team. When we switched to the Omnicell XT Automated Dispensing Cabinets, we weren't...
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Director
In terms of nickel-and-diming, Omnicell's pricing model is very à la carte. We ended up paying for...
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Director
We have had some challenges with hardware longevity, stability, and durability. Those challenges...
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Manager
Omnicell nickel-and-dimes us to death. Everything is on a separate contract, so everything has a...
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Manager
In our relatively mature Omnicell world, upgrades are pretty much done seamlessly. There have been a...
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Manager
We haven't had a large amount of ongoing training. It hasn't particularly been offered. There is...
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Manager
The cabinets do exactly what Omnicell said they would. For the most part, the cabinets are super...
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Manager
When we got the first generation of the cabinets, Omnicell actually had to bring in a team to...
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Manager
For the most part, the cabinets are reliable. They reboot really quickly. The cabinets just aren't...
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Manager
We really don't get training from Omnicell. Using the new version is pretty much just like using the...
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Manager
For most questions that I have, I call the customer service people, who are really helpful....
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Manager
We do weekly optimizations of the cabinets. Each individual unit is current. Omnicell's reports make...
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Manager
We are kind of limited by our corporate team in terms of purchasing all the bells and whistles. We...
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Manager
One definite negative is that we have to manually override the drawers in emergency situations. For...
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Director
Omnicell keeps their promises, but I have problems with the customer service. I have an ongoing...
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Director
Omnicell is pretty good about being proactive. They do preventative maintenance and hardware...
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Director
We have had good and bad trainers from Omnicell over the years. We have added more cabinets and had...
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Director
I don't know anything about the system upgrades, but the system does what it is supposed to do. It...
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Director
Omnicell really does try to move things forward and listen to the things we want.
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Director
Omnicell has supported us well during the COVID-19 crisis. We have had some problems, but our...
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Director
Omnicell's cabinets are the best on the market. Their cabinets are way better than other vendors'...
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Manager
Not much has changed with the cabinets. We are supposed to implement new equipment sometime this...
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Manager
The Omnicell cabinets are high quality. I would give all the products that we use the highest score...
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Manager
I think Omnicell did the best they could to make sure they had the appropriate equipment to handle...
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Manager
We got the initial training, but we could use more ongoing training and support, and we aren't...
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Manager
The scanning function is lacking in the anesthesia workstation. The ability to scan out medications...
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Manager
Omnicell's support lacks the ability to provide solutions to many problems we are having. That is...
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Director
Omnicell keeps promises. They have at least helped with support. For the cabinets, there isn't a lot...
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Manager
Omnicell very much avoids nickel-and-diming. It seems like every other week, we have something...
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Manager
The Omnicell XT Automated Dispensing Cabinets are easy to use for our overall workflows. With things...
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Manager
The Omnicell XT Automated Dispensing Cabinets are fairly simple. The cabinets are easier to use than...
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Director
Whenever we do an upgrade outside of the main service contract, everything has a charge associated...
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Analyst/Coordinator
The biggest dissatisfier about the cabinets is that we can't install our CSM software right now. We...
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Analyst/Coordinator
There is no talk of making any switch. We are an Omicell shop, overall. We are satisfied with the...
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Analyst/Coordinator
The vendor marketed these cabinets as having the same footprint and more space. That isn't true....
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Analyst/Coordinator
Omnicell loves to charge us for every little thing. That is the most annoying thing about the...
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Analyst/Coordinator
One of the biggest problems with the Omnicell system is the labels. There are spools inside the...
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Analyst/Coordinator
We have had a good experience with our most recent implementation. Volume is a big thing with me....
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Analyst/Coordinator
The solution is easy to use, as long as we are only talking about the dispensing cabinets and not...
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Analyst/Coordinator
We use expiration tracking, but there is no setting to guide the user to the product that is...
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Analyst/Coordinator
Omnicell has gotten so wrapped up in acquiring and integrating new technology. That is good, but...
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Analyst/Coordinator
Omnicell's support has improved. We aren't on hold for a half-hour anymore. But I feel like the...
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Analyst/Coordinator
We have set some goals for our cabinets, and for the most part, we have met those goals. There are...
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Analyst/Coordinator
We get our money's worth for the cabinets because we have to have them. We aren't going to another...
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Analyst/Coordinator
We got a quote on another Omnicell product, and the price was astronomical. We went with another...
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Manager
Nothing really changes with Omnicell. We just have Windows 10 and server upgrades. That is it. There...
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Manager
Omnicell is not very good at implementations. The resources that can support a go-live are limited,...
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Manager
Omnicell's technical support people are decent, but they aren't very proactive. There is a lack of...
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Manager
Considering what we are paying Omnicell, I should be able to get a 10-year run out of our cabinets....
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Manager
We have had a lot of cabinet hardware issues. That seems to be the case with a lot of folks. The...
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Manager
Omnicell has been good at supporting us during COVID-19. We haven't had any interruptions in...
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Manager
The cabinet is part of our long-term plans. We are upgrading all our cabinets to the XT versions.
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Manager
Without Omnicell, we would be dead in the water. We rely heavily on their products for integration purposes....
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Manager
Everything that Omnicell has given us has worked. Back in the old days, we had problems every single...
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Manager
The product is pretty easy to use. There is really nothing to it.
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Director
There are some opportunities to improve the functionality of the product. I haven't seen a whole lot...
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Director
Omnicell has done some proactive things with the cabinets, and that is unique for the industry. I...
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Director
Some of the cabinet's functionality isn't great. The drawer latch design is probably not good. We...
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Director
The touch screens are pretty reliable. Our touch screens have failed in the past in other cabinets....
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Director
The Omnicell customer service desk has a pretty significant knowledge gap that has been there ever...
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Director
It took Omnicell quite a while to establish a parts depot in our area, and with that, there have...
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Director
If the vendor keeping their promises means that issues don't come up over and over, then Omnicell...
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Director
Omnicell probably does charge for a lot of things. The major vendors charge for every drawer and...
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Manager
Fairly early in the process, Omnicell's upper management people reached out and said they wanted to...
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Manager
I absolutely don't feel that Omnicell keeps all of their promises. In fact, there is a lot of...
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Manager
There is a for-profit arm of our business that is having exploratory conversations about expanding...
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Manager
Personally, I wouldn't purchase the cabinets again. Omnicell falls short on every measure of success...
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Manager
I don't feel nickel-and-dimed, but we have purchased the highest level of support that Omnicell...
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Manager
Omnicell's ongoing training is awful. The main downfall is that they heavily rely on online training...
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Manager
Omnicell offers upgrades. They strive to send upgrades every six months, but this year has been so...
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Manager
Omnicell has done the best that they can under the weird circumstances of COVID-19. From a repair...
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Manager
We have had a lot of trouble with Omnicell's support. I rely heavily on their website to...
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Director
Omnicell offers some integration, but we have to buy additional software that is very costly....
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Director
Omnicell has new technology, but we don’t want to pay that much for it. We don’t really get anything...
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Director
Omnicell’s on-site person is great, but the service call-ins need a lot of work. They have improved...
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Director
The on-site people are great. Our on-site technician is fairly proactive. If the person comes in and...
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Director
The executives get involved after we have a problem and demand involvement. I don’t see very much...
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Director
The reports are there, but we have to manipulate them to make them useful. Omnicell has the...
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Director
The solution is overpriced. Omnicell is kind of like the cable company. We have been with them for...
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Director
Omnicell’s field technician is driving my forecasted satisfaction a little higher than it would be...
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Manager
I have a very low opinion of Omnicell as a company. Their executive leadership is frequently in...
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Manager
Omnicell's purpose is to provide accountability for controlled substances. That is the meat and...
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Director
Omnicell did reach out during COVID-19 to say that they could sell us new cabinets quickly if we...
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Director
We operated to the newer platform last fall, and while Omnicell did improve as we went along, they...
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Director
We haven’t received any training, and I feel that Omnicell should send out information on any...
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Director
With the XT cabinets in particular, Omnicell touts how the capacity has greatly increased, but I do...
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Director
Omnicell sends us things for sale, but that is really it. I don’t think they have any idea what our...
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Manager
I would buy Omnicell's cabinets again because the customer support has been really good. Omnicell...
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Manager
Overall, Omnicell keeps their promises. In the beginning, I didn't know whether we were asking the...
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Manager
The report writer from Omnicell isn't as intuitive as our previous vendor's report writer. Part of...
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Manager
In our experience, Omnicell has been really good at helping us with hardware failures without...
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Analyst/Coordinator
We are not live on interoperability yet, but other clients have told us that the cabinets work well...
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Analyst/Coordinator
The end users love the cabinets. They are great, and there are a lot of other features that I...
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Manager
The Omnicell implementation was rough. The vendor did provide some spreadsheets that helped us build...
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Manager
The knowledge level of the support people can be hit or miss. That is to be expected with relatively...
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Director
Omnicell relies on a train-the-trainer sort of setup, and that can be difficult when managing an...
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Director
There are a lot of clicks to get a simple task done, especially compared to the competitors’...
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Director
Omnicell’s support has improved over time. When we first implemented, there was a lot to be desired...
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Director
One area that we continue to struggle with is scanning medications at the time of restocking. The...
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Director
I would recommend the cabinets to a peer or friend. They are very customizable. We can change...
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Director
We had a lot of issues with the reliability of the overall hardware when we first implemented. We...
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Manager
From a software standpoint, things with Omnicell have been what we were used to with our legacy...
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Manager
We have had a couple of failures with our cabinet, which I found odd given the fact that we haven't...
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Manager
We routinely have issues where our anesthesia staff members will leave wrappers in or overfill the...
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Manager
Our previous system had a feature that actively tracked items. When something was electronically...
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Manager
Due to the market trends, we would say that Omnicell is a market leader. I don't think any cabinet...
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Analyst/Coordinator
Whenever we have anything to inquire about, we contact Omnicell, and they are very quick to respond...
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Director
Our implementation experience generally went well. There were a lot of boots on the ground. We had...
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Director
I want to give the cabinets a high score, but we have a challenge with the ADT interface or the...
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Director
I would give Omnicell a high score for product quality. The one thing I have an issue with is the...
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Director
Omnicell has improved the ease of use. The pharmacy can handle pretty much anything and can train...
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Director
I recommend the product all the time. Omnicell has made strides with their proactive service. They...
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Director
We don't have a lot of contact with the executive-level people. I know who they are, but I don't...
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Director
We are looking for ways to improve our management operations. We have suggested some things over the...
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Director
We spend hundreds of thousands of dollars on the products. I want Omnicell to know that even though...
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Director
We have to have a lot of different drug databases, and that irritates me. When we have to make a...
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Manager
The Omnicell XT Automated Dispensing Cabinets is a fairly reliable device. We have had pretty good...
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Manager
The one issue that we have had is that the cable arms are pretty flimsy and faulty, and they cause...
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Manager
A big benefit of Omnicell XT Automated Dispensing Cabinets is that it has a lot more proactive...
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Manager
We haven’t started using the XT workflow tool yet, but I am excited to start using it. If we are on...
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Manager
Omnicell has gotten better at not charging for every little thing. They are trying to move away from...
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Manager
Our narcotics safe is the best thing we have from Omnicell. It works so well. It is safe and secure,...
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Analyst/Coordinator
The cabinets we have now are still the same cells and drawers. It is just the computer box that got...
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Analyst/Coordinator
Omnicell has been supportive during the COVID-19 crisis. They helped expedite cabinets. They...
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Analyst/Coordinator
Our end users find the cabinets easy to use. They are very intuitive.
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Analyst/Coordinator
When we get all upgraded to the Omnicell XT Automated Dispensing Cabinets, Omnicell will be a lot...
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Analyst/Coordinator
We have had a pretty awful experience with Omnicell. The cabinets and hardware are awful. We...
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Analyst/Coordinator
We went through a couple of system boosts, and the overall experience was negative. Omnicell...
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Analyst/Coordinator
In terms of our long-term plans, I feel like we had to just say "oh well" regarding the amount of...
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Analyst/Coordinator
Tickets are constantly being logged. I don’t call Omnicell’s technicians for help all that often...
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Analyst/Coordinator
I loved the person that did the implementation, but there were several hiccups before that person...
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Analyst/Coordinator
From what I understand, over the last few years, Omnicell’s support people are so bombarded by...
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Analyst/Coordinator
We never should have gone live with Omnicell's cabinets. They hadn’t been tweaked enough, so we got...
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Manager
We went through Omnicell’s boost program. That fixed most of our issues with hardware. Currently, we...
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Manager
It was challenging when we first went live because we had to replace all our drawers due to a flaw....
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Manager
We have some anesthesia carts that include a map inside the drawer of where medications are located...
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Manager
We run into small issues with the cabinets. Overall, we are pretty happy with them. Omnicell has...
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Manager
Compared to other vendors, Omnicell keeps their promises to us. I have no reason to think my...
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Manager
We are on an older version of the Omnicell product, but I would still rate the product quality well....
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Director
We have not ordered any new machines since COVID-19 began. We have moved machines around, so most of...
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Director
We asked the vendor for quotes to add drawers. It seems like Omnicell has been continually going...
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Director
The vendor has not been keeping all of the promises that we were initially sold on. Although the...
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Director
Omnicell is really trying hard to recover with their customer service. I really think that their...
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Manager
Omnicell gets back to us within 10–15 minutes. The vendor has been in flux because they just took...
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Director
I would probably not buy Omnicell’s cabinets again. We just had a lot of problems with them. We had...
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Director
Omnicell for sure charges for every little thing. Omnicell’s product hasn’t worked as promoted....
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Director
One reason we went to Omnicell was that we wanted unit-dose dispensers. We actually had to trade out...
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Director
In regard to integration, Omnicell needs to support their product, meet their customers’...
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Director
The end users haven't been seeing the problem; the people that support the cabinets have seen the...
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Director
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