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Omnicell XT Automated Dispensing Cabinets
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
User Commentary
Manager
The cabinets are the best. They do what they need to do, and they are really user friendly for the...
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Manager
There aren’t many issues when it comes to the hardware for the Omnicell XT Automated Dispensing...
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Director
The cabinets perform as promised. They are very stable and have good support. The CEO and other...
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Analyst/Coordinator
It seems that we have to pay for every little feature that is licensed for the cabinets. I don’t...
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Analyst/Coordinator
We have a new account manager with Omnicell who is good about being honest with us. They don't just...
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Analyst/Coordinator
We do our own service on the Omnicell XT Automated Dispensing Cabinets. But if the vendor knows...
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Analyst/Coordinator
We recently went through a reevaluation of the Omnicell XT Automated Dispensing Cabinets, and we...
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Analyst/Coordinator
Omnicell redid their website and got rid of their discussion board where we could talk to other...
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Analyst/Coordinator
We were upset that Omnicell sold us a bunch of cabinets that were getting ready to be sunsetted and...
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Director
Omnicell tried to charge us for interfaces the system was missing, but we didn't realize that we...
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Manager
I enjoy Omnicell's product much more than our previous solution. The Omnicell XT Automated...
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Manager
With the Omnicell XT Automated Dispensing Cabinets, I have noticed that we need the technician here...
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Manager
I have never personally received any sort of training for the system. Everything has been...
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Analyst/Coordinator
I have never had anything bad to say about Omnicell’s machines. This product is actually one of my...
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Analyst/Coordinator
Omnicell does nickel-and-dime us. That is just their standard practice. If we need Omnicell to do...
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Manager
We had a few issues after our implementation that we didn't discover until the end users saw them....
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Manager
Omnicell could be more proactive about integration issues versus us finding issues later and having...
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Manager
We have regular calls with people from Omnicell. I don't know whether those people are executives,...
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Manager
Most of my work is trying to solve issues that come up with Omnicell's system. I deal with the help...
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Manager
We have looked at other automated dispensing cabinets and wouldn't go to any other brand at this...
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Manager
A couple of years ago, I would have said that Omnicell charged for every little thing with the...
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Manager
Omnicell did some background work to help us with an implementation, but we did most of the work
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Manager
The automated dispensing cabinets are very expensive. They are a metal box with shelves and a...
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Director
Historically, I have worked with Omnicell's cabinets and another vendor's cabinets. The difference...
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Director
We have a vendor relationship with Omnicell. We don't have the strategic partnership that we are...
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Director
There has been some turnover in the Omnicell account manager position, and that position has seemed...
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Director
I am not a big fan of the software or workflows. The reports are not intuitive or action driven, and...
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Director
The lighting system that the product has for directing us is easy to follow, so I like that. I also...
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Director
When physical pieces of the cabinets break, that is actually handled perfectly in terms of support.
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Director
We are all integrated with another Omnicell product, and we can share a server. That is positive.
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Director
The cabinets are good, strong, and high quality. It is the service and the reports that pull...
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Director
I would not buy this product again, though we struggle with the service aspect. We have had issues...
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Director
There really hasn't been training. When we initially started with Omnicell and we received the...
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Director
I am giving the lowest score for Omnicell’s proactivity because we usually don't know when there are...
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Analyst/Coordinator
Our experience with the Omnicell XT Automated Dispensing Cabinets has been very positive. In the...
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Analyst/Coordinator
Omnicell charges us for everything, and the Omnicell XT Automated Dispensing Cabinets are so expensive....
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Analyst/Coordinator
When Omnicell sends somebody on-site, we can usually integrate the units into our system. The...
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Analyst/Coordinator
The Omnicell XT Automated Dispensing Cabinets are pretty self-explanatory and easy to use.
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Analyst/Coordinator
Omnicell is not proactive about anything. If they see an issue at another hospital, they don't get...
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Analyst/Coordinator
There was a big gap between what Omnicell sold us and what was delivered. When they promoted the...
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Analyst/Coordinator
The support from Omnicell is hit or miss. Sometimes, get somebody who is really good. Other times,...
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Analyst/Coordinator
Omnicell's customer portal, myOmnicell, is not user friendly. We have a hard time finding what we...
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Analyst/Coordinator
We couldn't fit larger items into the bins that we had been able to fit things into, and Omnicell...
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Analyst/Coordinator
There is an enhancement in the upgrade to the Omnicell XT Automated Dispensing Cabinets that is...
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Analyst/Coordinator
I would like to see a greater repository of issues from Omnicell. If another hospital is having the...
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Analyst/Coordinator
Omnicell does well with the resources they have, but they need to focus more on keeping people....
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VP/Other Executive
The Omnicell XT Automated Dispensing Cabinets are of great quality, and they are meeting our needs....
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VP/Other Executive
When Omnicell originally showed us the Omnicell XT Automated Dispensing Cabinets, they said they...
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VP/Other Executive
We are having a lot of challenges with our other Omnicell equipment, and the Omnicell XT Automated...
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VP/Other Executive
I really wish Omnicell would be more honest. I have a long list of challenges I would like Omnicell...
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VP/Other Executive
We have been assigned a customer success specialist, but they haven't delivered or changed our...
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Director
We have had questions about Omnicell's contracting for some of the products we bought from them, and...
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Director
I didn't feel nickel-and-dimed by Omnicell, but they are starting to nickel-and-dime a bit more.
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Director
Omnicell increased the capacity of the cabinets without increasing the footprint, so we can get more...
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Director
The Omnicell unit's integration with our EMR and with the nursing workflows is great.
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Manager
Omnicell's cabinet fits the entire space. One of their competitors would sell us a multidrawer unit,...
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Manager
I like that the Omnicell XT Automated Dispensing Cabinets make the dose dispense process pretty much...
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Director
I don't feel like our vendor contact has a very good understanding of how the machines actually...
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Director
One of the reasons that we chose the Omnicell XT Automated Dispensing Cabinets over other products...
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Analyst/Coordinator
We had massive problems during our go-live, and we are still dealing with them today. There are...
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Analyst/Coordinator
A hardware problem that we have is the magnets in the door. Our magnets are removable, so there are...
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Analyst/Coordinator
We have tech support people that will come when I place a ticket, but I have never had people just...
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Analyst/Coordinator
Overall, my implementation was not horrible. The person that led it was pretty great, but the...
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Analyst/Coordinator
I used to be optimistic, but Omnicell slowly but surely keeps proving me wrong. There are so many...
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Director
In the analytics tool, there is a scoring system that users get depending on their wasted time, how...
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Manager
In terms of Omnicell keeping their promises, we aren't that far into our use of the product, but...
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Manager
Omnicell's system is pretty reliable, and the basic functions are pretty intuitive. For the more...
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Manager
On the implementation side, they are very supportive and very available. We have had a few training...
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Director
The product's integration is okay. The tool for controlled substance management was acquired from a...
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Director
While our vendor contact is nice, I wish they had more clinical background experiences. Our contact...
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Manager
We upgraded to Omnicell's cabinets from a much older product, so the overall jump in technology was...
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Manager
There are a few things that are minor issues on the back end. Our old system that was 30 years old...
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Director
Our cabinets haven't been upgraded. As a smaller facility, we don't get a lot of attention from our...
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Director
Recently, somebody called me and asked me about the cabinets, and I told them that the cabinets do...
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Director
With the end-user ability, patient specific directions are hard to do. Omnicell is huge for us, but...
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Director
The one problem with the cabinets is that there is a little bit of a difference with the experience...
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Director
We will be taking an upgrade, and we are looking forward to some of the enhancements in regards to...
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Director
Omnicell has been fabulous. They make sure that our service is good, and they keep the cabinets...
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Director
The level of integration between the product and our EMR is exemplary. The level of integration is...
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Director
Omnicell is really trying to take a proactive approach to monitoring hardware and failure points. In...
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Director
We have a service agreement with Omnicell. With Omnicell’s service, the time to respond is not quite...
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Director
We do the routine training for new staff ourselves, but Omnicell will routinely send out notes and...
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Manager
A challenge is the downtime with the Omnicell XT Automated Dispensing Cabinets. We would like to see...
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Manager
The implementations have gone well, and we have exceeded our expectations for the time frames. We...
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Manager
When we have to switch out a cabinet, the downtime is very minimal. We have refined the process so...
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Manager
From our first implementation to our second, we made a bunch of changes. We refined the process...
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Manager
There weren't any visual changes between the first three generations of the cabinets. I wasn't ever...
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Manager
The connection to other programs has been great. It is hard to give a fair assessment to OmniCenter...
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Analyst/Coordinator
Omnicell is very careful not to promise something they can’t deliver on. They avoid charging us for...
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Analyst/Coordinator
Omnicell's product is fairly easy to use from a nursing and pharmacy perspective. It keeps the...
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Analyst/Coordinator
Omnicell's product works fairly well with our EMR and with the messaging going back and forth. If...
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Analyst/Coordinator
Omnicell could improve their support. The technicians who actually come to the hospital to fix the...
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Analyst/Coordinator
In general, I am pretty happy with Omnicell. I have a good working relationship with most of the...
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Manager
I don’t like the fact that the cabinets break very often. They break at least a few times a month....
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Manager
The biomed technicians offer really good training. The cabinets are easy to navigate from an...
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Manager
It is easy to borrow parts, and we also get a fast turnaround time with getting the parts. The...
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Manager
Omnicell did a great job with the implementation. They had a staff member that was very...
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Manager
With the drawers, there are handles or indentations for someone to pull the drawers out, and those...
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Manager
I don’t know of anybody having any serious problems with the ease of use. I can’t think of anything...
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Manager
The technicians that Omnicell has sent have been excellent. They do what they are asked to do, and...
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Manager
There was an issue we encountered that was not Omnicell’s problem at all, but it felt like they just...
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Manager
When the vendor does a quality check, they should make sure that everything is on track before they...
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Manager
The vendor knows their product, and it is good. The software is pretty strong. We can import and...
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Director
I would love to see different options for automated dispensing cabinets. We would definitely...
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Director
Since the system has to be at every single site, we always have different issues with it. Omnicell...
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Director
We have tried to partner with the vendor to develop the system. That experience has been horrible....
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Manager
The vendor had an implementation team on-site to help us, but there were a lot of things that didn't...
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Manager
I wish the security patches for the dispensing cabinets were more automated. We have to perform a...
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Manager
The training from Omnicell is great. They have a website we can go to for any continual training...
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Manager
We aren’t able to integrate Omnicell's system with our EMR in terms of knowing when a user actually...
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Manager
Omnicell is continually doing proactive monitoring for upgrades or any potential work that would...
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Manager
Omnicell does a very good job of keeping their promises. They are not perfect, but they do a very...
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Manager
Omnicell needs to integrate more functions on a tablet. We have added some new functionality with...
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CIO
Omnicell is a pretty good partner for us, and their cabinets are very effective. They don’t break...
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CIO
The cabinet technology is old technology. It is fairly easy to use but can be a little clunky at...
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CIO
I would tell someone who asked me about Omnicell’s cabinets that they are good, but it depends on...
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CIO
In the future, we will hopefully see a lot more integration with Omnicell’s cabinets.
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Manager
Overall, compared to some of the other vendors I have worked with, Omnicell is doing pretty well....
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Manager
The product is easy to sell. I was looking for a partner and someone I could call and work with....
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Director
There are a few things we wish the cabinets either had or had less of. We wish they had better...
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Director
We haven't had any issues with caring for patients in a timely manner. We can get medication to them...
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Director
The Omnicell software has a ton of reporting features, but it is really difficult to learn how to...
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Director
The system is pretty intuitive. I hear from a lot of end users that the system really makes things...
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Director
The Omnicell person who services our area is outstanding. In terms of opening tickets, it takes a...
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Manager
We are upgrading everything to the Omnicell XT Automated Dispensing Cabinets. The upgrade is done...
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Manager
I haven't had any particular issues that haven't been addressed appropriately with Omnicell. The...
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Manager
We have a whole training team that works with our users, and they do a pretty good job. I would very...
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Manager
I see a lot of changes being made, and maybe that is because we use so much more in the system. It...
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Manager
We had another vendor's system previously, and one of the things I have noticed with the Omnicell...
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Manager
We continue to struggle with the cabinets breaking down frequently. There are drawer failures and...
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Manager
I would like the vendor to prioritize getting to the bottom of why the cabinets are so fragile and...
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Manager
When we have been at our wit's end, the vendor's executives are very quick to call a meeting and...
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Manager
I like that everything is up front. We can see things in real time. The product is really easy to...
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Director
Omnicell does very well at helping our organization achieve goals. I really like the product, and...
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Director
Omnicell told us they were going to create more space in the new cabinets and that we would get more...
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Manager
I would not switch to Omnicell if I had to make the choice again. Their one saving grace is that...
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Manager
Omnicell has one upgrade every single month. We have never been asked what we would like to include...
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Analyst/Coordinator
Some of the steps we have to take to use the cabinets don’t make any sense, but overall, they are...
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Analyst/Coordinator
Omnicell contacts me about hard drives that look like they are going to fail. That news typically...
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Analyst/Coordinator
There is definitely some effort going into the mass of mistakes that were made when the cabinets...
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Director
I don't need the solution to be more intuitive; I need it to be smarter. For example, the solution...
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Analyst/Coordinator
We struggled with our implementation; it took us a while.
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Analyst/Coordinator
The functionality is pretty good. The cabinets are very easy for end users to work with. Omnicell is...
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Analyst/Coordinator
The only thing I don't like about the system is the order-based versus task-based approach. A nurse...
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Director
I like the cabinets a lot. They are fast and easy to use. They aren't a humungous leap forward, but...
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Director
The only downside to the cabinets compared to our last system is that if I lost all power and...
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Director
Omnicell tries to act like a partner, but they are more like a vendor. They charge us for every...
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Director
I have the cell phone number of the sales representative and for everybody who did the installation....
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VP/Other Executive
We could argue that Omnicell charges too much, but what they offer is very positive and useful. It...
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VP/Other Executive
We are very happy with Omnicell. We went to a fully centralized model for dispensing medication....
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VP/Other Executive
The cabinet conversion was a little rocky. We had a number of CPU failures and crashes up front. It...
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VP/Other Executive
The cabinets work exactly as they are supposed to. They are extremely intuitive and easy to use.
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VP/Other Executive
Sometimes Omnicell's support takes a little time, but the support people always contact us. We can...
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Manager
The implementation is very fresh in our minds, and it did not go well. We wish that Omnicell would...
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Director
Omnicell does a good job of helping us get integrated. Once we get their carousels, that will help...
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Director
We really enjoy Omnicell. I have no complaints about them. I really like their software, their...
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Manager
Omnicell does regular service calls and maintenance for our main carousels. That is definitely a...
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Manager
We have regular calls with Omnicell. They seem to be interested in receiving user feedback and...
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Manager
The problem with Omnicell's functionality is that there are so many ways to do the same thing. Our...
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Manager
The vendor that is at the top of the market flips every few years, but at this point, Omnicell is...
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Manager
Omnicell's training is very basic and relies a lot on tip sheets. We can purchase on-site training...
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Manager
With the reports, I wish they could be different in certain ways that we can look at things. We...
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Manager
We have some contact people that we can get a hold of, but they don't really come anymore unless...
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Manager
Omnicell is pretty easy to use once we get in there. The initial training was a little confusing,...
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Manager
We have looked at different systems and things to do. I don’t know whether Omnicell is thinking...
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Manager
I have been dealing with these products for over a decade. Omnicell is a great fit for our facility....
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Manager
With the Omnicell XT Automated Dispensing Cabinets, we have been having some failures and things...
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Manager
Omnicell sold us really high on the product, and I am not sure that it was the best product at the...
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Manager
We did an end-user training for the cabinets, and that went really well. It probably goes down some...
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Manager
Omnicell has improved even since last year. They listen to us and what we need. They have done...
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Manager
We are happy with the cabinets, and we are going to keep them. If we have an issue, the technicians...
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Director
Our partnership with Omnicell is very strong. In the past, I have been legitimately angry with...
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Director
After our terrible implementation, we put together a gap analysis and worked with our customer...
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Director
We were really unhappy with the implementation of the cabinets. We didn't feel like we got the...
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Manager
One of the troubles we had before with the Omnicell product was that it didn’t interface super well...
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Manager
I used to have a lot of direct interaction with the Omnicell folks, but now that we are part of a...
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Manager
We have issues every now and then, but I can’t think of anything Onnicell could do to improve. The...
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Manager
One thing that Omnicell does well is their tutorials. We had a circuit board that went bad, and I...
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Director
The system's reporting capabilities are very limited and require significant manual manipulation.
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Manager
I like that the cabinet is extremely customizable according to our needs. It is easy to use and...
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Manager
I wish the cabinet would communicate better with our other hospital systems. For example, we have a...
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Analyst/Coordinator
I am a little traumatized by Omnicell's installation process, but we are a large hospital. We did an...
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Analyst/Coordinator
Omnicell is a little hit or miss with their support. Being a new customer, we have tons of questions...
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Analyst/Coordinator
The cabinets do what they are supposed to do. Omnicell does a very good job of selling their product...
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Analyst/Coordinator
When we got Omnicell XT Automated Dispensing Cabinets, we were expecting Omnicell to take the wheel....
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Director
Overall, our experience with Omnicell has been great. The product, engineering, technical aspects,...
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Director
We have a great team. When we switched to the Omnicell XT Automated Dispensing Cabinets, we weren't...
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