Omnicell XT Automated Dispensing Cabinets
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Subject Expert
Jackson Tate
Research Director
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User Commentary
We had really no choice but to move forward with the XT cabinets. The reason was that we had to get...
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Omnicell has a lot of people that have the title of executive, and that makes me think that they are...
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Overall, Omnicell’s cabinets are pretty solid.
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We would like a quicker turnaround on technical support. If we open a ticket, it takes a few days...
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Flexibility with drawer configuration is lacking and differs from what the vendor promoted.
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We got a bunch of newer cabinets than what we had, and the newer cabinets have been way less faulty....
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I rate the ease of use low because the end users have to be taken into account, and a lot of times,...
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The people who work for Omnicell have their feet on the ground, and they have always been...
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We are always entertaining new contracts, but since we got this system, it has been part of our...
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I have nothing but problems with the first generation of the system. The report writer looks like it...
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The vendor taught us about the system, but when we got into it, it didn't work as promised. We are...
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I would like to see much better and higher-quality reporting options in the system, and I would like...
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Omnicell is very transparent and helpful in their training. We can get as high up in the vendor's...
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Omnicell is working on new technology. They have a lot of things coming in the future. They know...
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The product is lacking a few pieces. We have some challenges with the software on a system level...
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There are controlled substances being dispensed in the cabinets that utilize a lot of space within...
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Omnicell isn't as responsive or knowledgeable as Aesynt was. The vendor has both Aesynt and Omnicell...
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We have been very pleased with the product. We haven’t had much trouble. We are still having our old...
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With another vendor’s product, we could arrange different sizes and drawers, but we are a bit...
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We like the reporting that we can generate from the cabinets. The cabinets are very reliable and...
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The product is very flexible, and I can do a lot of customization. I can work with our pharmacy...
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The reporting is very hard to follow, especially for somebody who is new to it. We have to have the...
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Some of the representatives from the vendor used to check in with us on a regular basis, but they...
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The myOmnicell website and lounge site are very hard to use. We get locked out constantly, and the...
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Omnicell does a lot of nickel-and-diming, and that gets tiring. They say that a solution can do a...
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I have appreciated Omnicell’s support during the pandemic. Omnicell has been very helpful.
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The Omnicell XT Automated Dispensing Cabinets are our bread and butter. I like the medication...
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Omnicell has some of their database maintenance on a cloud-based portal. I would like to see all...
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Omnicell is a very good company and is very cutting edge in a lot of ways. We use a lot of Omnicell...
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The Omnicell XT Automated Dispensing Cabinets are not cheap. We write some pretty big checks to...
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Omnicell has a lot of web-based training that covers a lot of things, but sometimes it is difficult...
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The tech-support person that comes out to work with the machines is really good. I can contact that...
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I can call my account person at Omnicell. I have a regular call with that person to talk over any...
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There are a few things I would like to see. I would like to see a little more flexibility with the...
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The Omnicell XT Automated Dispensing Cabinets have a few interface quirks. To get a perfect score...
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Omnicell’s support depends on who we get on the phone. If we get the right person on the phone, the...
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Omnicell does what they are supposed to do. They are proactive in changing products out that are...
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The system meets my needs, and I like the cabinets. We knew what we were buying. We know what the...
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As we have been trying to get on the new Omnicell XT Automated Dispensing Cabinets, the whole...
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I installed our last couple of cabinets. I did not have an implementation team or anyone from the...
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The vendor has been slow at delivering new technology. End users have to look for information about...
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We have had Omnicell cabinets for a while, so we have received our money's worth. The cabinets are...
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We may have continued to be an Omnicell health system if the vendor had done a better job of...
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The Omnicell XT Automated Dispensing Cabinets don't hold up as well as other cabinets do. That is a...
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We were very disappointed in the initial go-live because we spent a lot of time with the Omnicell XT...
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We had ongoing glitches that were a combination of OmniCenter's problems and the cabinets' problems....
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Omnicell has implemented a new function where they get an automatic message when something is about...
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I would not recommend the cabinets. I actually feel guilty every time another facility switches over...
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The frustrating thing about the frequency of things malfunctioning and breaking with the Omnicell...
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The rollout went well. We always struggle a little with new technology and project managers for a...
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Omnicell has assigned a couple of people to us and monitored our account, and that has really has...
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Things with the product are going well. With the volume of use that we have, Omnicell is holding up....
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For change management, we have built an Omnicell governance committee that a higher up in our...
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The XT cabinets are working very well. My nurses love them because there is a light that guides them...
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We have the ability to force a cycle with the XT cabinets. They give me the expiration dates of...
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We have a maintenance agreement, and things are usually covered within that agreement. So we aren’t...
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Omnicell includes us as part of a proactive maintenance program. They have AI that searches in the...
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I have heard some internal rumblings about some structural changes within the vendor’s organization....
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We were happy with the support we got during our go-live.
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We have only put in tickets for spare parts for the Omnicell XT Automated Dispensing Cabinets....
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I haven't heard anybody say they don't like the product. The Omnicell XT Automated Dispensing...
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Our Omnicell cabinets are definitely part of our long-term plans. Our nursing and pharmacy teams...
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Omnicell could do a better job of packaging their service agreements. That is one piece I am not...
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Omnicell is not terrible in this landscape, but they could probably be a little more proactive in...
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It is simple to learn how to use the Omnicell XT Automated Dispensing Cabinets with our EHR. The...
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We had one cabinet, and when we did an upgrade, it continuously failed. We had engineers looking at...
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One issue that we have is there isn't flexibility with the glass shelves. The manufacturing design...
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Most cabinets that have a lower left glass door toward the bottom constantly alarm us of forced...
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Omnicell has great innovation. I know that there are a lot of other features and licenses that we...
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The new product has a slimmer design and is about three inches deeper than the previous model. The...
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One thing that we would like to see is a refrigerated drawer. One thing that the previous model had...
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When we first got the cabinets, we had to make changes due to some things being faulty. We went...
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I love that the external return bin has a side door and a front door. The previous model only had a...
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The cabinets are the best. They do what they need to do, and they are really user friendly for the...
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There aren’t many issues when it comes to the hardware for the Omnicell XT Automated Dispensing...
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The cabinets perform as promised. They are very stable and have good support. The CEO and other...
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It seems that we have to pay for every little feature that is licensed for the cabinets. I don’t...
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We have a new account manager with Omnicell who is good about being honest with us. They don't just...
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We do our own service on the Omnicell XT Automated Dispensing Cabinets. But if the vendor knows...
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We recently went through a reevaluation of the Omnicell XT Automated Dispensing Cabinets, and we...
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Omnicell redid their website and got rid of their discussion board where we could talk to other...
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We were upset that Omnicell sold us a bunch of cabinets that were getting ready to be sunsetted and...
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Omnicell tried to charge us for interfaces the system was missing, but we didn't realize that we...
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I enjoy Omnicell's product much more than our previous solution. The Omnicell XT Automated...
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With the Omnicell XT Automated Dispensing Cabinets, I have noticed that we need the technician here...
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I have never personally received any sort of training for the system. Everything has been...
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I have never had anything bad to say about Omnicell’s machines. This product is actually one of my...
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Omnicell does nickel-and-dime us. That is just their standard practice. If we need Omnicell to do...
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We had a few issues after our implementation that we didn't discover until the end users saw them....
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Omnicell could be more proactive about integration issues versus us finding issues later and having...
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We have regular calls with people from Omnicell. I don't know whether those people are executives,...
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Most of my work is trying to solve issues that come up with Omnicell's system. I deal with the help...
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We have looked at other automated dispensing cabinets and wouldn't go to any other brand at this...
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A couple of years ago, I would have said that Omnicell charged for every little thing with the...
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Omnicell did some background work to help us with an implementation, but we did most of the work
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The automated dispensing cabinets are very expensive. They are a metal box with shelves and a...
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Historically, I have worked with Omnicell's cabinets and another vendor's cabinets. The difference...
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We have a vendor relationship with Omnicell. We don't have the strategic partnership that we are...
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There has been some turnover in the Omnicell account manager position, and that position has seemed...
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I am not a big fan of the software or workflows. The reports are not intuitive or action driven, and...
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The lighting system that the product has for directing us is easy to follow, so I like that. I also...
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When physical pieces of the cabinets break, that is actually handled perfectly in terms of support.
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We are all integrated with another Omnicell product, and we can share a server. That is positive.
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The cabinets are good, strong, and high quality. It is the service and the reports that pull...
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I would not buy this product again, though we struggle with the service aspect. We have had issues...
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There really hasn't been training. When we initially started with Omnicell and we received the...
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I am giving the lowest score for Omnicell’s proactivity because we usually don't know when there are...
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Our experience with the Omnicell XT Automated Dispensing Cabinets has been very positive. In the...
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Omnicell charges us for everything, and the Omnicell XT Automated Dispensing Cabinets are so expensive....
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When Omnicell sends somebody on-site, we can usually integrate the units into our system. The...
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The Omnicell XT Automated Dispensing Cabinets are pretty self-explanatory and easy to use.
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Omnicell is not proactive about anything. If they see an issue at another hospital, they don't get...
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There was a big gap between what Omnicell sold us and what was delivered. When they promoted the...
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The support from Omnicell is hit or miss. Sometimes, get somebody who is really good. Other times,...
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Omnicell's customer portal, myOmnicell, is not user friendly. We have a hard time finding what we...
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We couldn't fit larger items into the bins that we had been able to fit things into, and Omnicell...
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There is an enhancement in the upgrade to the Omnicell XT Automated Dispensing Cabinets that is...
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I would like to see a greater repository of issues from Omnicell. If another hospital is having the...
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Omnicell does well with the resources they have, but they need to focus more on keeping people....
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The Omnicell XT Automated Dispensing Cabinets are of great quality, and they are meeting our needs....
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When Omnicell originally showed us the Omnicell XT Automated Dispensing Cabinets, they said they...
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We are having a lot of challenges with our other Omnicell equipment, and the Omnicell XT Automated...
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I really wish Omnicell would be more honest. I have a long list of challenges I would like Omnicell...
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We have been assigned a customer success specialist, but they haven't delivered or changed our...
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We have had questions about Omnicell's contracting for some of the products we bought from them, and...
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I didn't feel nickel-and-dimed by Omnicell, but they are starting to nickel-and-dime a bit more.
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Omnicell increased the capacity of the cabinets without increasing the footprint, so we can get more...
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The Omnicell unit's integration with our EMR and with the nursing workflows is great.
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Omnicell's cabinet fits the entire space. One of their competitors would sell us a multidrawer unit,...
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I like that the Omnicell XT Automated Dispensing Cabinets make the dose dispense process pretty much...
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I don't feel like our vendor contact has a very good understanding of how the machines actually...
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One of the reasons that we chose the Omnicell XT Automated Dispensing Cabinets over other products...
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We had massive problems during our go-live, and we are still dealing with them today. There are...
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A hardware problem that we have is the magnets in the door. Our magnets are removable, so there are...
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We have tech support people that will come when I place a ticket, but I have never had people just...
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Overall, my implementation was not horrible. The person that led it was pretty great, but the...
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I used to be optimistic, but Omnicell slowly but surely keeps proving me wrong. There are so many...
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In the analytics tool, there is a scoring system that users get depending on their wasted time, how...
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In terms of Omnicell keeping their promises, we aren't that far into our use of the product, but...
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Omnicell's system is pretty reliable, and the basic functions are pretty intuitive. For the more...
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On the implementation side, they are very supportive and very available. We have had a few training...
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The product's integration is okay. The tool for controlled substance management was acquired from a...
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While our vendor contact is nice, I wish they had more clinical background experiences. Our contact...
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We upgraded to Omnicell's cabinets from a much older product, so the overall jump in technology was...
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There are a few things that are minor issues on the back end. Our old system that was 30 years old...
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Our cabinets haven't been upgraded. As a smaller facility, we don't get a lot of attention from our...
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Recently, somebody called me and asked me about the cabinets, and I told them that the cabinets do...
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With the end-user ability, patient specific directions are hard to do. Omnicell is huge for us, but...
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The one problem with the cabinets is that there is a little bit of a difference with the experience...
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We will be taking an upgrade, and we are looking forward to some of the enhancements in regards to...
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Omnicell has been fabulous. They make sure that our service is good, and they keep the cabinets...
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The level of integration between the product and our EMR is exemplary. The level of integration is...
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Omnicell is really trying to take a proactive approach to monitoring hardware and failure points. In...
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We have a service agreement with Omnicell. With Omnicell’s service, the time to respond is not quite...
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We do the routine training for new staff ourselves, but Omnicell will routinely send out notes and...
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A challenge is the downtime with the Omnicell XT Automated Dispensing Cabinets. We would like to see...
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The implementations have gone well, and we have exceeded our expectations for the time frames. We...
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When we have to switch out a cabinet, the downtime is very minimal. We have refined the process so...
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From our first implementation to our second, we made a bunch of changes. We refined the process...
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There weren't any visual changes between the first three generations of the cabinets. I wasn't ever...
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The connection to other programs has been great. It is hard to give a fair assessment to OmniCenter...
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Omnicell is very careful not to promise something they can’t deliver on. They avoid charging us for...
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Omnicell's product is fairly easy to use from a nursing and pharmacy perspective. It keeps the...
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Omnicell's product works fairly well with our EMR and with the messaging going back and forth. If...
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Omnicell could improve their support. The technicians who actually come to the hospital to fix the...
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In general, I am pretty happy with Omnicell. I have a good working relationship with most of the...
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