Omnicell XT Automated Dispensing Cabinets Comments

 

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Current Time Inside Cache Tag Helper: 10/28/2020 5:56:16 AM and Model.EvProductId = 187577

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User Commentary

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Manager

ROI / Cost (care and feeding)

Omnicell nickel-and-dimes us to death. Everything is on a separate contract, so everything has a...

Oct 2020
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Manager

Functionality and Upgrades

In our relatively mature Omnicell world, upgrades are pretty much done seamlessly. There have been a...

Oct 2020
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Manager

Implementation and Training

We haven't had a large amount of ongoing training. It hasn't particularly been offered. There is...

Oct 2020
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Manager

Functionality and Upgrades

The cabinets do exactly what Omnicell said they would. For the most part, the cabinets are super...

Oct 2020
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Manager

Technology

When we got the first generation of the cabinets, Omnicell actually had to bring in a team to...

Oct 2020
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Manager

Lessons Learned

For the most part, the cabinets are reliable. They reboot really quickly. The cabinets just aren't...

Oct 2020
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Manager

Other Observations & Comments

We really don't get training from Omnicell. Using the new version is pretty much just like using the...

Oct 2020
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Manager

Service and Support

For most questions that I have, I call the customer service people, who are really helpful....

Oct 2020
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Manager

Functionality and Upgrades

We do weekly optimizations of the cabinets. Each individual unit is current. Omnicell's reports make...

Oct 2020
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Manager

Other Observations & Comments

We are kind of limited by our corporate team in terms of purchasing all the bells and whistles. We...

Oct 2020
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Manager

Technology

One definite negative is that we have to manually override the drawers in emergency situations. For...

Oct 2020
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Director

Service and Support

Omnicell keeps their promises, but I have problems with the customer service. I have an ongoing...

Oct 2020
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Director

Service and Support

Omnicell is pretty good about being proactive. They do preventative maintenance and hardware...

Oct 2020
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Director

Implementation and Training

We have had good and bad trainers from Omnicell over the years. We have added more cabinets and had...

Oct 2020
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Director

Functionality and Upgrades

I don't know anything about the system upgrades, but the system does what it is supposed to do. It...

Oct 2020
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Director

Service and Support

Omnicell really does try to move things forward and listen to the things we want.

Oct 2020
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Director

Service and Support

Omnicell has supported us well during the COVID-19 crisis. We have had some problems, but our...

Oct 2020
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Director

Functionality and Upgrades

Omnicell's cabinets are the best on the market. Their cabinets are way better than other vendors'...

Oct 2020
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Manager

Technology

Not much has changed with the cabinets. We are supposed to implement new equipment sometime this...

Oct 2020
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Manager

Interfacing and Integration

The Omnicell cabinets are high quality. I would give all the products that we use the highest score...

Oct 2020
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Manager

Service and Support

I think Omnicell did the best they could to make sure they had the appropriate equipment to handle...

Oct 2020
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Manager

Implementation and Training

We got the initial training, but we could use more ongoing training and support, and we aren't...

Oct 2020
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Manager

Functionality and Upgrades

The scanning function is lacking in the anesthesia workstation. The ability to scan out medications...

Oct 2020
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Manager

Service and Support

Omnicell's support lacks the ability to provide solutions to many problems we are having. That is...

Oct 2020
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Director

Service and Support

Omnicell keeps promises. They have at least helped with support. For the cabinets, there isn't a lot...

Oct 2020
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Manager

ROI / Cost (care and feeding)

Omnicell very much avoids nickel-and-diming. It seems like every other week, we have something...

Oct 2020
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Manager

Functionality and Upgrades

The Omnicell XT Automated Dispensing Cabinets are easy to use for our overall workflows. With things...

Oct 2020
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Manager

Future Outlook

The Omnicell XT Automated Dispensing Cabinets are fairly simple. The cabinets are easier to use than...

Oct 2020
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Director

ROI / Cost (care and feeding)

Whenever we do an upgrade outside of the main service contract, everything has a charge associated...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The biggest dissatisfier about the cabinets is that we can't install our CSM software right now. We...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

There is no talk of making any switch. We are an Omicell shop, overall. We are satisfied with the...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor marketed these cabinets as having the same footprint and more space. That isn't true....

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Omnicell loves to charge us for every little thing. That is the most annoying thing about the...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

One of the biggest problems with the Omnicell system is the labels. There are spools inside the...

Oct 2020
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Analyst/Coordinator

Implementation and Training

We have had a good experience with our most recent implementation. Volume is a big thing with me....

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The solution is easy to use, as long as we are only talking about the dispensing cabinets and not...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

We use expiration tracking, but there is no setting to guide the user to the product that is...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

Omnicell has gotten so wrapped up in acquiring and integrating new technology. That is good, but...

Oct 2020
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Analyst/Coordinator

Service and Support

Omnicell's support has improved. We aren't on hold for a half-hour anymore. But I feel like the...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

We have set some goals for our cabinets, and for the most part, we have met those goals. There are...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We get our money's worth for the cabinets because we have to have them. We aren't going to another...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We got a quote on another Omnicell product, and the price was astronomical. We went with another...

Oct 2020
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Manager

Technology

Nothing really changes with Omnicell. We just have Windows 10 and server upgrades. That is it. There...

Sep 2020
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Manager

Implementation and Training

Omnicell is not very good at implementations. The resources that can support a go-live are limited,...

Sep 2020
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Manager

Service and Support

Omnicell's technical support people are decent, but they aren't very proactive. There is a lack of...

Sep 2020
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Manager

Lessons Learned

Considering what we are paying Omnicell, I should be able to get a 10-year run out of our cabinets....

Sep 2020
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Manager

Technology

We have had a lot of cabinet hardware issues. That seems to be the case with a lot of folks. The...

Sep 2020
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Manager

Service and Support

Omnicell has been good at supporting us during COVID-19. We haven't had any interruptions in...

Sep 2020
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Manager

Future Outlook

The cabinet is part of our long-term plans. We are upgrading all our cabinets to the XT versions.

Sep 2020
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Manager

Interfacing and Integration

Without Omnicell, we would be dead in the water. We rely heavily on their products for integration purposes....

Sep 2020
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Manager

Functionality and Upgrades

Everything that Omnicell has given us has worked. Back in the old days, we had problems every single...

Sep 2020
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Manager

Functionality and Upgrades

The product is pretty easy to use. There is really nothing to it.

Sep 2020
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Director

Functionality and Upgrades

There are some opportunities to improve the functionality of the product. I haven't seen a whole lot...

Sep 2020
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Director

Lessons Learned

Omnicell has done some proactive things with the cabinets, and that is unique for the industry. I...

Sep 2020
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Director

Functionality and Upgrades

Some of the cabinet's functionality isn't great. The drawer latch design is probably not good. We...

Sep 2020
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Director

Technology

The touch screens are pretty reliable. Our touch screens have failed in the past in other cabinets....

Sep 2020
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Director

Service and Support

The Omnicell customer service desk has a pretty significant knowledge gap that has been there ever...

Sep 2020
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Director

Lessons Learned

It took Omnicell quite a while to establish a parts depot in our area, and with that, there have...

Sep 2020
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Director

Functionality and Upgrades

If the vendor keeping their promises means that issues don't come up over and over, then Omnicell...

Sep 2020
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Director

ROI / Cost (care and feeding)

Omnicell probably does charge for a lot of things. The major vendors charge for every drawer and...

Sep 2020
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Manager

Service and Support

Fairly early in the process, Omnicell's upper management people reached out and said they wanted to...

Sep 2020
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Manager

Service and Support

I absolutely don't feel that Omnicell keeps all of their promises. In fact, there is a lot of...

Sep 2020
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Manager

Future Outlook

There is a for-profit arm of our business that is having exploratory conversations about expanding...

Sep 2020
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Manager

ROI / Cost (care and feeding)

Personally, I wouldn't purchase the cabinets again. Omnicell falls short on every measure of success...

Sep 2020
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Manager

ROI / Cost (care and feeding)

I don't feel nickel-and-dimed, but we have purchased the highest level of support that Omnicell...

Sep 2020
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Manager

Implementation and Training

Omnicell's ongoing training is awful. The main downfall is that they heavily rely on online training...

Sep 2020
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Manager

Functionality and Upgrades

Omnicell offers upgrades. They strive to send upgrades every six months, but this year has been so...

Sep 2020
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Manager

Service and Support

Omnicell has done the best that they can under the weird circumstances of COVID-19. From a repair...

Sep 2020
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Manager

Service and Support

We have had a lot of trouble with Omnicell's support. I rely heavily on their website to...

Sep 2020
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Director

Interfacing and Integration

Omnicell offers some integration, but we have to buy additional software that is very costly....

Sep 2020
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Director

ROI / Cost (care and feeding)

Omnicell has new technology, but we don’t want to pay that much for it. We don’t really get anything...

Sep 2020
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Director

Service and Support

Omnicell’s on-site person is great, but the service call-ins need a lot of work. They have improved...

Sep 2020
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Director

Service and Support

The on-site people are great. Our on-site technician is fairly proactive. If the person comes in and...

Sep 2020
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Director

Relationship

The executives get involved after we have a problem and demand involvement. I don’t see very much...

Sep 2020
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Director

Functionality and Upgrades

The reports are there, but we have to manipulate them to make them useful. Omnicell has the...

Sep 2020
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Director

Sales and Contracting

The solution is overpriced. Omnicell is kind of like the cable company. We have been with them for...

Sep 2020
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Director

Relationship

Omnicell’s field technician is driving my forecasted satisfaction a little higher than it would be...

Sep 2020
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Manager

Service and Support

I have a very low opinion of Omnicell as a company. Their executive leadership is frequently in...

Sep 2020
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Manager

Functionality and Upgrades

Omnicell's purpose is to provide accountability for controlled substances. That is the meat and...

Sep 2020
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Director

Service and Support

Omnicell did reach out during COVID-19 to say that they could sell us new cabinets quickly if we...

Sep 2020
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Director

Service and Support

We operated to the newer platform last fall, and while Omnicell did improve as we went along, they...

Sep 2020
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