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Omnicell XT Automated Dispensing Cabinets Comments
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User Commentary

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Manager

I wish the security patches for the dispensing cabinets were more automated. We have to perform a...

May 2021
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Manager

The training from Omnicell is great. They have a website we can go to for any continual training...

Apr 2021
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(0)
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Manager

We aren’t able to integrate Omnicell's system with our EMR in terms of knowing when a user actually...

Apr 2021
||
(0)
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Manager

Omnicell is continually doing proactive monitoring for upgrades or any potential work that would...

Apr 2021
||
(0)
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Manager

Omnicell does a very good job of keeping their promises. They are not perfect, but they do a very...

Mar 2021
||
(0)
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Manager

Omnicell needs to integrate more functions on a tablet. We have added some new functionality with...

Mar 2021
||
(0)
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CIO

Omnicell is a pretty good partner for us, and their cabinets are very effective. They don’t break...

Mar 2021
||
(0)
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CIO

The cabinet technology is old technology. It is fairly easy to use but can be a little clunky at...

Mar 2021
||
(0)
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CIO

I would tell someone who asked me about Omnicell’s cabinets that they are good, but it depends on...

Mar 2021
||
(0)
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CIO

In the future, we will hopefully see a lot more integration with Omnicell’s cabinets.

Mar 2021
||
(0)
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Manager

Overall, compared to some of the other vendors I have worked with, Omnicell is doing pretty well....

Mar 2021
||
(0)
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Manager

The product is easy to sell. I was looking for a partner and someone I could call and work with....

Mar 2021
||
(0)
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Director

There are a few things we wish the cabinets either had or had less of. We wish they had better...

Mar 2021
||
(0)
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Director

We haven't had any issues with caring for patients in a timely manner. We can get medication to them...

Mar 2021
||
(0)
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Director

The Omnicell software has a ton of reporting features, but it is really difficult to learn how to...

Mar 2021
||
(0)
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Director

The system is pretty intuitive. I hear from a lot of end users that the system really makes things...

Mar 2021
||
(0)
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Director

The Omnicell person who services our area is outstanding. In terms of opening tickets, it takes a...

Mar 2021
||
(0)
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Manager

We are upgrading everything to the Omnicell XT Automated Dispensing Cabinets. The upgrade is done...

Mar 2021
||
(0)
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Manager

I haven't had any particular issues that haven't been addressed appropriately with Omnicell. The...

Mar 2021
||
(0)
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Manager

We have a whole training team that works with our users, and they do a pretty good job. I would very...

Mar 2021
||
(0)
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Manager

I see a lot of changes being made, and maybe that is because we use so much more in the system. It...

Mar 2021
||
(0)
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Manager

We had another vendor's system previously, and one of the things I have noticed with the Omnicell...

Mar 2021
||
(0)
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Manager

We continue to struggle with the cabinets breaking down frequently. There are drawer failures and...

Mar 2021
||
(0)
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Manager

I would like the vendor to prioritize getting to the bottom of why the cabinets are so fragile and...

Mar 2021
||
(0)
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Manager

When we have been at our wit's end, the vendor's executives are very quick to call a meeting and...

Mar 2021
||
(0)
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Manager

I like that everything is up front. We can see things in real time. The product is really easy to...

Feb 2021
||
(0)
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Director

Omnicell does very well at helping our organization achieve goals. I really like the product, and...

Feb 2021
||
(0)
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Director

Omnicell told us they were going to create more space in the new cabinets and that we would get more...

Feb 2021
||
(0)
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Manager

I would not switch to Omnicell if I had to make the choice again. Their one saving grace is that...

Feb 2021
||
(0)
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Manager

Omnicell has one upgrade every single month. We have never been asked what we would like to include...

Feb 2021
||
(0)
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Analyst/Coordinator

Some of the steps we have to take to use the cabinets don’t make any sense, but overall, they are...

Feb 2021
||
(0)
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Analyst/Coordinator

Omnicell contacts me about hard drives that look like they are going to fail. That news typically...

Feb 2021
||
(0)
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Analyst/Coordinator

There is definitely some effort going into the mass of mistakes that were made when the cabinets...

Feb 2021
||
(0)
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Director

I don't need the solution to be more intuitive; I need it to be smarter. For example, the solution...

Feb 2021
||
(0)
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Analyst/Coordinator

We struggled with our implementation; it took us a while.

Feb 2021
||
(0)
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Analyst/Coordinator

The functionality is pretty good. The cabinets are very easy for end users to work with. Omnicell is...

Feb 2021
||
(0)
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Analyst/Coordinator

The only thing I don't like about the system is the order-based versus task-based approach. A nurse...

Feb 2021
||
(0)
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Director

I like the cabinets a lot. They are fast and easy to use. They aren't a humungous leap forward, but...

Feb 2021
||
(0)
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Director

The only downside to the cabinets compared to our last system is that if I lost all power and...

Feb 2021
||
(0)
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Director

Omnicell tries to act like a partner, but they are more like a vendor. They charge us for every...

Feb 2021
||
(0)
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Director

I have the cell phone number of the sales representative and for everybody who did the installation....

Feb 2021
||
(0)
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VP/Other Executive

We could argue that Omnicell charges too much, but what they offer is very positive and useful. It...

Feb 2021
||
(0)
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VP/Other Executive

We are very happy with Omnicell. We went to a fully centralized model for dispensing medication....

Feb 2021
||
(0)
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VP/Other Executive

The cabinet conversion was a little rocky. We had a number of CPU failures and crashes up front. It...

Feb 2021
||
(0)
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VP/Other Executive

The cabinets work exactly as they are supposed to. They are extremely intuitive and easy to use.

Feb 2021
||
(0)
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VP/Other Executive

Sometimes Omnicell's support takes a little time, but the support people always contact us. We can...

Feb 2021
||
(0)
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Manager

The implementation is very fresh in our minds, and it did not go well. We wish that Omnicell would...

Jan 2021
||
(0)
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Director

Omnicell does a good job of helping us get integrated. Once we get their carousels, that will help...

Jan 2021
||
(0)
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Director

We really enjoy Omnicell. I have no complaints about them. I really like their software, their...

Jan 2021
||
(0)
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Manager

Omnicell does regular service calls and maintenance for our main carousels. That is definitely a...

Jan 2021
||
(0)
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Manager

We have regular calls with Omnicell. They seem to be interested in receiving user feedback and...

Jan 2021
||
(0)
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Manager

The problem with Omnicell's functionality is that there are so many ways to do the same thing. Our...

Jan 2021
||
(0)
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Manager

The vendor that is at the top of the market flips every few years, but at this point, Omnicell is...

Jan 2021
||
(0)
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Manager

Omnicell's training is very basic and relies a lot on tip sheets. We can purchase on-site training...

Jan 2021
||
(0)
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Manager

With the reports, I wish they could be different in certain ways that we can look at things. We...

Jan 2021
||
(0)
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Manager

We have some contact people that we can get a hold of, but they don't really come anymore unless...

Jan 2021
||
(0)
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Manager

Omnicell is pretty easy to use once we get in there. The initial training was a little confusing,...

Jan 2021
||
(0)
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Manager

We have looked at different systems and things to do. I don’t know whether Omnicell is thinking...

Jan 2021
||
(0)
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Manager

I have been dealing with these products for over a decade. Omnicell is a great fit for our facility....

Jan 2021
||
(0)
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Manager

With the Omnicell XT Automated Dispensing Cabinets, we have been having some failures and things...

Jan 2021
||
(0)
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Manager

Omnicell sold us really high on the product, and I am not sure that it was the best product at the...

Jan 2021
||
(0)
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Manager

We did an end-user training for the cabinets, and that went really well. It probably goes down some...

Jan 2021
||
(0)
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Manager

Omnicell has improved even since last year. They listen to us and what we need. They have done...

Jan 2021
||
(0)
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Manager

We are happy with the cabinets, and we are going to keep them. If we have an issue, the technicians...

Dec 2020
||
(0)
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Director

Our partnership with Omnicell is very strong. In the past, I have been legitimately angry with...

Nov 2020
||
(0)
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Director

After our terrible implementation, we put together a gap analysis and worked with our customer...

Nov 2020
||
(0)
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Director

We were really unhappy with the implementation of the cabinets. We didn't feel like we got the...

Nov 2020
||
(0)
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 or  to see details.

Manager

One of the troubles we had before with the Omnicell product was that it didn’t interface super well...

Nov 2020
||
(0)
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Manager

I used to have a lot of direct interaction with the Omnicell folks, but now that we are part of a...

Nov 2020
||
(0)
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Manager

We have issues every now and then, but I can’t think of anything Onnicell could do to improve. The...

Nov 2020
||
(0)
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Manager

One thing that Omnicell does well is their tutorials. We had a circuit board that went bad, and I...

Nov 2020
||
(0)
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Director

The system's reporting capabilities are very limited and require significant manual manipulation.

Nov 2020
||
(0)
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Manager

I like that the cabinet is extremely customizable according to our needs. It is easy to use and...

Nov 2020
||
(0)
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Manager

I wish the cabinet would communicate better with our other hospital systems. For example, we have a...

Nov 2020
||
(0)
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Analyst/Coordinator

I am a little traumatized by Omnicell's installation process, but we are a large hospital. We did an...

Nov 2020
||
(0)
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Analyst/Coordinator

Omnicell is a little hit or miss with their support. Being a new customer, we have tons of questions...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The cabinets do what they are supposed to do. Omnicell does a very good job of selling their product...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we got Omnicell XT Automated Dispensing Cabinets, we were expecting Omnicell to take the wheel....

Nov 2020
||
(0)
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Director

Overall, our experience with Omnicell has been great. The product, engineering, technical aspects,...

Nov 2020
||
(0)
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Director

We have a great team. When we switched to the Omnicell XT Automated Dispensing Cabinets, we weren't...

Nov 2020
||
(0)
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Director

In terms of nickel-and-diming, Omnicell's pricing model is very à la carte. We ended up paying for...

Oct 2020
||
(0)
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 or  to see details.

Director

We have had some challenges with hardware longevity, stability, and durability. Those challenges...

Oct 2020
||
(0)
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Manager

Omnicell nickel-and-dimes us to death. Everything is on a separate contract, so everything has a...

Oct 2020
||
(0)
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Manager

In our relatively mature Omnicell world, upgrades are pretty much done seamlessly. There have been a...

Oct 2020
||
(0)
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Manager

We haven't had a large amount of ongoing training. It hasn't particularly been offered. There is...

Oct 2020
||
(0)
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Manager

The cabinets do exactly what Omnicell said they would. For the most part, the cabinets are super...

Oct 2020
||
(0)
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Manager

When we got the first generation of the cabinets, Omnicell actually had to bring in a team to...

Oct 2020
||
(0)
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Manager

For the most part, the cabinets are reliable. They reboot really quickly. The cabinets just aren't...

Oct 2020
||
(0)
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Manager

We really don't get training from Omnicell. Using the new version is pretty much just like using the...

Oct 2020
||
(0)
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Manager

For most questions that I have, I call the customer service people, who are really helpful....

Oct 2020
||
(0)
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Manager

We do weekly optimizations of the cabinets. Each individual unit is current. Omnicell's reports make...

Oct 2020
||
(0)
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Manager

We are kind of limited by our corporate team in terms of purchasing all the bells and whistles. We...

Oct 2020
||
(0)
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Manager

One definite negative is that we have to manually override the drawers in emergency situations. For...

Oct 2020
||
(0)
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Director

Omnicell keeps their promises, but I have problems with the customer service. I have an ongoing...

Oct 2020
||
(0)
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Director

Omnicell is pretty good about being proactive. They do preventative maintenance and hardware...

Oct 2020
||
(0)
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Director

We have had good and bad trainers from Omnicell over the years. We have added more cabinets and had...

Oct 2020
||
(0)
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Director

I don't know anything about the system upgrades, but the system does what it is supposed to do. It...

Oct 2020
||
(0)
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Director

Omnicell really does try to move things forward and listen to the things we want.

Oct 2020
||
(0)
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Director

Omnicell has supported us well during the COVID-19 crisis. We have had some problems, but our...

Oct 2020
||
(0)
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Director

Omnicell's cabinets are the best on the market. Their cabinets are way better than other vendors'...

Oct 2020
||
(0)
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Manager

Not much has changed with the cabinets. We are supposed to implement new equipment sometime this...

Oct 2020
||
(0)
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Manager

The Omnicell cabinets are high quality. I would give all the products that we use the highest score...

Oct 2020
||
(0)
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Manager

I think Omnicell did the best they could to make sure they had the appropriate equipment to handle...

Oct 2020
||
(0)
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Manager

We got the initial training, but we could use more ongoing training and support, and we aren't...

Oct 2020
||
(0)
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Manager

The scanning function is lacking in the anesthesia workstation. The ability to scan out medications...

Oct 2020
||
(0)
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Manager

Omnicell's support lacks the ability to provide solutions to many problems we are having. That is...

Oct 2020
||
(0)
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Director

Omnicell keeps promises. They have at least helped with support. For the cabinets, there isn't a lot...

Oct 2020
||
(0)
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Manager

Omnicell very much avoids nickel-and-diming. It seems like every other week, we have something...

Oct 2020
||
(0)
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Manager

The Omnicell XT Automated Dispensing Cabinets are easy to use for our overall workflows. With things...

Oct 2020
||
(0)
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Manager

The Omnicell XT Automated Dispensing Cabinets are fairly simple. The cabinets are easier to use than...

Oct 2020
||
(0)
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Director

Whenever we do an upgrade outside of the main service contract, everything has a charge associated...

Oct 2020
||
(0)
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Analyst/Coordinator

The biggest dissatisfier about the cabinets is that we can't install our CSM software right now. We...

Oct 2020
||
(0)
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Analyst/Coordinator

There is no talk of making any switch. We are an Omicell shop, overall. We are satisfied with the...

Oct 2020
||
(0)
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Analyst/Coordinator

The vendor marketed these cabinets as having the same footprint and more space. That isn't true....

Oct 2020
||
(0)
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Analyst/Coordinator

Omnicell loves to charge us for every little thing. That is the most annoying thing about the...

Oct 2020
||
(0)
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Analyst/Coordinator

One of the biggest problems with the Omnicell system is the labels. There are spools inside the...

Oct 2020
||
(0)
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Analyst/Coordinator

We have had a good experience with our most recent implementation. Volume is a big thing with me....

Oct 2020
||
(0)
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Analyst/Coordinator

The solution is easy to use, as long as we are only talking about the dispensing cabinets and not...

Oct 2020
||
(0)
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Analyst/Coordinator

We use expiration tracking, but there is no setting to guide the user to the product that is...

Oct 2020
||
(0)
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Analyst/Coordinator

Omnicell has gotten so wrapped up in acquiring and integrating new technology. That is good, but...

Oct 2020
||
(0)
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Analyst/Coordinator

Omnicell's support has improved. We aren't on hold for a half-hour anymore. But I feel like the...

Oct 2020
||
(0)
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Analyst/Coordinator

We have set some goals for our cabinets, and for the most part, we have met those goals. There are...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We get our money's worth for the cabinets because we have to have them. We aren't going to another...

Oct 2020
||
(0)
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Analyst/Coordinator

We got a quote on another Omnicell product, and the price was astronomical. We went with another...

Oct 2020
||
(0)
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Manager

Nothing really changes with Omnicell. We just have Windows 10 and server upgrades. That is it. There...

Sep 2020
||
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Manager

Omnicell is not very good at implementations. The resources that can support a go-live are limited,...

Sep 2020
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Manager

Omnicell's technical support people are decent, but they aren't very proactive. There is a lack of...

Sep 2020
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Manager

Considering what we are paying Omnicell, I should be able to get a 10-year run out of our cabinets....

Sep 2020
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Manager

We have had a lot of cabinet hardware issues. That seems to be the case with a lot of folks. The...

Sep 2020
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Manager

Omnicell has been good at supporting us during COVID-19. We haven't had any interruptions in...

Sep 2020
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Manager

The cabinet is part of our long-term plans. We are upgrading all our cabinets to the XT versions.

Sep 2020
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Manager

Without Omnicell, we would be dead in the water. We rely heavily on their products for integration purposes....

Sep 2020
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Manager

Everything that Omnicell has given us has worked. Back in the old days, we had problems every single...

Sep 2020
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Manager

The product is pretty easy to use. There is really nothing to it.

Sep 2020
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Director

There are some opportunities to improve the functionality of the product. I haven't seen a whole lot...

Sep 2020
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Director

Omnicell has done some proactive things with the cabinets, and that is unique for the industry. I...

Sep 2020
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Director

Some of the cabinet's functionality isn't great. The drawer latch design is probably not good. We...

Sep 2020
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Director

The touch screens are pretty reliable. Our touch screens have failed in the past in other cabinets....

Sep 2020
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Director

The Omnicell customer service desk has a pretty significant knowledge gap that has been there ever...

Sep 2020
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Director

It took Omnicell quite a while to establish a parts depot in our area, and with that, there have...

Sep 2020
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Director

If the vendor keeping their promises means that issues don't come up over and over, then Omnicell...

Sep 2020
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Director

Omnicell probably does charge for a lot of things. The major vendors charge for every drawer and...

Sep 2020
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Manager

Fairly early in the process, Omnicell's upper management people reached out and said they wanted to...

Sep 2020
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Manager

I absolutely don't feel that Omnicell keeps all of their promises. In fact, there is a lot of...

Sep 2020
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Manager

There is a for-profit arm of our business that is having exploratory conversations about expanding...

Sep 2020
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Manager

Personally, I wouldn't purchase the cabinets again. Omnicell falls short on every measure of success...

Sep 2020
||
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Manager

I don't feel nickel-and-dimed, but we have purchased the highest level of support that Omnicell...

Sep 2020
||
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Manager

Omnicell's ongoing training is awful. The main downfall is that they heavily rely on online training...

Sep 2020
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Manager

Omnicell offers upgrades. They strive to send upgrades every six months, but this year has been so...

Sep 2020
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Manager

Omnicell has done the best that they can under the weird circumstances of COVID-19. From a repair...

Sep 2020
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Manager

We have had a lot of trouble with Omnicell's support. I rely heavily on their website to...

Sep 2020
||
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Director

Omnicell offers some integration, but we have to buy additional software that is very costly....

Sep 2020
||
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Director

Omnicell has new technology, but we don’t want to pay that much for it. We don’t really get anything...

Sep 2020
||
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Director

Omnicell’s on-site person is great, but the service call-ins need a lot of work. They have improved...

Sep 2020
||
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Director

The on-site people are great. Our on-site technician is fairly proactive. If the person comes in and...

Sep 2020
||
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Director

The executives get involved after we have a problem and demand involvement. I don’t see very much...

Sep 2020
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Director

The reports are there, but we have to manipulate them to make them useful. Omnicell has the...

Sep 2020
||
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Director

The solution is overpriced. Omnicell is kind of like the cable company. We have been with them for...

Sep 2020
||
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Director

Omnicell’s field technician is driving my forecasted satisfaction a little higher than it would be...

Sep 2020
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Manager

I have a very low opinion of Omnicell as a company. Their executive leadership is frequently in...

Sep 2020
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Manager

Omnicell's purpose is to provide accountability for controlled substances. That is the meat and...

Sep 2020
||
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Director

Omnicell did reach out during COVID-19 to say that they could sell us new cabinets quickly if we...

Sep 2020
||
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Director

We operated to the newer platform last fall, and while Omnicell did improve as we went along, they...

Sep 2020
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Director

We haven’t received any training, and I feel that Omnicell should send out information on any...

Sep 2020
||
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Director

With the XT cabinets in particular, Omnicell touts how the capacity has greatly increased, but I do...

Sep 2020
||
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Director

Omnicell sends us things for sale, but that is really it. I don’t think they have any idea what our...

Sep 2020
||
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Manager

I would buy Omnicell's cabinets again because the customer support has been really good. Omnicell...

Sep 2020
||
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Manager

Overall, Omnicell keeps their promises. In the beginning, I didn't know whether we were asking the...

Sep 2020
||
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Manager

The report writer from Omnicell isn't as intuitive as our previous vendor's report writer. Part of...

Sep 2020
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Manager

In our experience, Omnicell has been really good at helping us with hardware failures without...

Sep 2020
||
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Analyst/Coordinator

We are not live on interoperability yet, but other clients have told us that the cabinets work well...

Sep 2020
||
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Analyst/Coordinator

The end users love the cabinets. They are great, and there are a lot of other features that I...

Sep 2020
||
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Manager

The Omnicell implementation was rough. The vendor did provide some spreadsheets that helped us build...

Sep 2020
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Manager

The knowledge level of the support people can be hit or miss. That is to be expected with relatively...

Sep 2020
||
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Director

Omnicell relies on a train-the-trainer sort of setup, and that can be difficult when managing an...

Sep 2020
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Director

There are a lot of clicks to get a simple task done, especially compared to the competitors’...

Sep 2020
||
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Director

Omnicell’s support has improved over time. When we first implemented, there was a lot to be desired...

Sep 2020
||
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Director

One area that we continue to struggle with is scanning medications at the time of restocking. The...

Sep 2020
||
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Director

I would recommend the cabinets to a peer or friend. They are very customizable. We can change...

Sep 2020
||
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Director

We had a lot of issues with the reliability of the overall hardware when we first implemented. We...

Sep 2020
||
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Manager

From a software standpoint, things with Omnicell have been what we were used to with our legacy...

Sep 2020
||
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Manager

We have had a couple of failures with our cabinet, which I found odd given the fact that we haven't...

Sep 2020
||
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Manager

We routinely have issues where our anesthesia staff members will leave wrappers in or overfill the...

Sep 2020
||
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Manager

Our previous system had a feature that actively tracked items. When something was electronically...

Sep 2020
||
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Manager

Due to the market trends, we would say that Omnicell is a market leader. I don't think any cabinet...

Sep 2020
||
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Analyst/Coordinator

Whenever we have anything to inquire about, we contact Omnicell, and they are very quick to respond...

Sep 2020
||
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Director

Our implementation experience generally went well. There were a lot of boots on the ground. We had...

Sep 2020
||
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Director

I want to give the cabinets a high score, but we have a challenge with the ADT interface or the...

Sep 2020
||
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Director

I would give Omnicell a high score for product quality. The one thing I have an issue with is the...

Sep 2020
||
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Director

Omnicell has improved the ease of use. The pharmacy can handle pretty much anything and can train...

Sep 2020
||
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Director

I recommend the product all the time. Omnicell has made strides with their proactive service. They...

Sep 2020
||
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Director

We don't have a lot of contact with the executive-level people. I know who they are, but I don't...

Sep 2020
||
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Director

We are looking for ways to improve our management operations. We have suggested some things over the...

Sep 2020
||
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Director

We spend hundreds of thousands of dollars on the products. I want Omnicell to know that even though...

Sep 2020
||
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Director

We have to have a lot of different drug databases, and that irritates me. When we have to make a...

Sep 2020
||
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Manager

The Omnicell XT Automated Dispensing Cabinets is a fairly reliable device. We have had pretty good...

Sep 2020
||
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Manager

The one issue that we have had is that the cable arms are pretty flimsy and faulty, and they cause...

Sep 2020
||
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Manager

A big benefit of Omnicell XT Automated Dispensing Cabinets is that it has a lot more proactive...

Sep 2020
||
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Manager

We haven’t started using the XT workflow tool yet, but I am excited to start using it. If we are on...

Sep 2020
||
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Manager

Omnicell has gotten better at not charging for every little thing. They are trying to move away from...

Sep 2020
||
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Manager

Our narcotics safe is the best thing we have from Omnicell. It works so well. It is safe and secure,...

Aug 2020
||
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Analyst/Coordinator

The cabinets we have now are still the same cells and drawers. It is just the computer box that got...

Aug 2020
||
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Analyst/Coordinator

Omnicell has been supportive during the COVID-19 crisis. They helped expedite cabinets. They...

Aug 2020
||
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Analyst/Coordinator

Our end users find the cabinets easy to use. They are very intuitive.

Aug 2020
||
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Analyst/Coordinator

When we get all upgraded to the Omnicell XT Automated Dispensing Cabinets, Omnicell will be a lot...

Aug 2020
||
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Analyst/Coordinator

We have had a pretty awful experience with Omnicell. The cabinets and hardware are awful. We...

Aug 2020
||
(0)
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Analyst/Coordinator

We went through a couple of system boosts, and the overall experience was negative. Omnicell...

Aug 2020
||
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Analyst/Coordinator

In terms of our long-term plans, I feel like we had to just say "oh well" regarding the amount of...

Aug 2020
||
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Analyst/Coordinator

Tickets are constantly being logged. I don’t call Omnicell’s technicians for help all that often...

Aug 2020
||
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Analyst/Coordinator

I loved the person that did the implementation, but there were several hiccups before that person...

Aug 2020
||
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Analyst/Coordinator

From what I understand, over the last few years, Omnicell’s support people are so bombarded by...

Aug 2020
||
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Analyst/Coordinator

We never should have gone live with Omnicell's cabinets. They hadn’t been tweaked enough, so we got...

Aug 2020
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Manager

We went through Omnicell’s boost program. That fixed most of our issues with hardware. Currently, we...

Aug 2020
||
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Manager

It was challenging when we first went live because we had to replace all our drawers due to a flaw....

Aug 2020
||
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Manager

We have some anesthesia carts that include a map inside the drawer of where medications are located...

Aug 2020
||
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Manager

We run into small issues with the cabinets. Overall, we are pretty happy with them. Omnicell has...

Aug 2020
||
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Manager

Compared to other vendors, Omnicell keeps their promises to us. I have no reason to think my...

Jul 2020
||
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Manager

We are on an older version of the Omnicell product, but I would still rate the product quality well....

Jul 2020
||
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Director

We have not ordered any new machines since COVID-19 began. We have moved machines around, so most of...

Jul 2020
||
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Director

We asked the vendor for quotes to add drawers. It seems like Omnicell has been continually going...

Jul 2020
||
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Director

The vendor has not been keeping all of the promises that we were initially sold on. Although the...

Jul 2020
||
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Director

Omnicell is really trying hard to recover with their customer service. I really think that their...

Jul 2020
||
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Manager

Omnicell gets back to us within 10–15 minutes. The vendor has been in flux because they just took...

Jul 2020
||
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Director

I would probably not buy Omnicell’s cabinets again. We just had a lot of problems with them. We had...

Jul 2020
||
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Director

Omnicell for sure charges for every little thing. Omnicell’s product hasn’t worked as promoted....

Jul 2020
||
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Director

One reason we went to Omnicell was that we wanted unit-dose dispensers. We actually had to trade out...

Jul 2020
||
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Director

In regard to integration, Omnicell needs to support their product, meet their customers’...

Jul 2020
||
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Director

The end users haven't been seeing the problem; the people that support the cabinets have seen the...

Jul 2020
||
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Director

Omnicell n