SAFHIR Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Loyalty
We went through a couple of selections but landed with Onyx Technology because of their expertise...
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Value
We have had no issues at all with Onyx Technology charging for every little thing. In fact, they...
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Relationship
SAFHIR is excellent. We had quite a bit of work to do in terms of changing our file formats, but...
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Loyalty, Relationship, Product
The expertise within Onyx Technology, the level of collaboration with CMS, and the understanding of...
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Operations, Product
It is not training so much as it is Onyx Technology handholding during the process and us...
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Loyalty
We had to shop around and find another interoperability solution vendor when our previous product...
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Relationship, Operations
So far, the product has been really great. The implementation was smooth. Onyx Technology is very...
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Relationship
Support is right with us. We get to meet with people that we need. And usually, higher-ups get...
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Operations
There isn't a ton of training. Since SAFHIR is a SaaS, Onyx Technology does their thing, and we...
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Loyalty, Product
We haven’t expanded the use of SAFHIR yet. We are still talking about it. Now that we need to do...
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Relationship, Product
There haven’t been any changes at all in the last year. Onyx Technology has been great. SAFHIR is...
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Culture, Value
When we have a statement of work or something, Onyx Technology sticks to it. They don't...
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Loyalty
It is hard to say whether SAFHIR is part of our long-term plans right now. We love it, but our...
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Relationship
Onyx Technology has resources, especially one resource who is incredibly knowledgeable about what...
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Relationship, Operations
I would tell someone considering working with Onyx Technology that sometimes Onyx Technology tries...
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Loyalty, Relationship, Operations
There is a new CMS rule that impacts the rule that SAFHIR was based on from a few years ago. And I...
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Product
SAFHIR doesn't integrate with other things. And SAFHIR is not used by end users at all. End users...
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Relationship, Operations
We can feel that Onyx Technology is having some changes. There is a new federal rule to comply with,...
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Value
We are paying for SAFHIR, and there is no activity, but that is not really Onyx Technology's fault....
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Relationship, Product
I don't think there have been any problems with the product, but there have been some instances of...
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Relationship
Onyx Technology is very responsive with their support. Also, when I have meetings with the vendor,...
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Relationship
If someone were looking into this solution, they may want to have a conversation with Onyx...
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Relationship, Operations
In the past, we ran into a specific challenge, and we ran into that same problem again recently....
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Operations
Onyx Technology built the solution correctly. The development was on time, and my process with the...
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Product
We are a pretty small company, and what we are working on with Onyx Technology is pretty tiny. I'm...
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Product
Onyx Technology gives me good reporting. I don't feel like Onyx Technology promised more than they...
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Loyalty, Operations
We did a lot of research in the beginning, so we didn't consider other vendors because we already...
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Product
Onyx Technology has fixed the processing and verification of the data. With our previous vendor, we...
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Relationship, Value
The support people are pretty good and responsive, but Onyx Technology got rid of our project...
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