SAFHIR Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Relationship
Onyx Technology has resources, especially one resource who is incredibly knowledgeable about what...
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Relationship, Operations
I would tell someone considering working with Onyx Technology that sometimes Onyx Technology tries...
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Loyalty, Relationship, Operations
There is a new CMS rule that impacts the rule that SAFHIR was based on from a few years ago. And I...
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Product
SAFHIR doesn't integrate with other things. And SAFHIR is not used by end users at all. End users...
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Relationship, Operations
We can feel that Onyx Technology is having some changes. There is a new federal rule to comply with,...
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Value
We are paying for SAFHIR, and there is no activity, but that is not really Onyx Technology's fault....
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Relationship, Product
I don't think there have been any problems with the product, but there have been some instances of...
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Relationship
Onyx Technology is very responsive with their support. Also, when I have meetings with the vendor,...
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Relationship
If someone were looking into this solution, they may want to have a conversation with Onyx...
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Relationship, Operations
In the past, we ran into a specific challenge, and we ran into that same problem again recently....
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Operations
Onyx Technology built the solution correctly. The development was on time, and my process with the...
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Product
We are a pretty small company, and what we are working on with Onyx Technology is pretty tiny. I'm...
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Product
Onyx Technology gives me good reporting. I don't feel like Onyx Technology promised more than they...
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Loyalty, Operations
We did a lot of research in the beginning, so we didn't consider other vendors because we already...
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Product
Onyx Technology has fixed the processing and verification of the data. With our previous vendor, we...
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Relationship, Value
The support people are pretty good and responsive, but Onyx Technology got rid of our project...
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Culture
Onyx Technology said that their upgrades would be seamless for us, and they have been. The vendor...
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Product
I might like to see the vendor's own version of a security or OAuth setup in the future so that we...
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Relationship
The vendor is excellent at being proactive. They are really on top of things, so if we need...
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Relationship
The vendor goes out of their way to be up-front with us. The vendor is ahead of all of the things...
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Relationship, Product
I would tell a peer who was considering the product that I would go with Onyx Technology with a...
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Product
I would like to get more information about the vendor's risk-adjustment capabilities. I would also...
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Loyalty, Product
We had a couple of integration hiccups with some data types, but the vendor is working on fixing those....
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Loyalty, Relationship, Product
Onyx Technology is plugged into where the industry is going. I know that the vendor is on a lot of...
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Relationship
The vendor has been pretty responsive to us. They do a great job. Everyone at Onyx Technology,...
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Loyalty, Relationship
The mandate that we are working to fulfill with the vendor is required by CMS, and we have had a...
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Operations
Onyx Technology has been pretty accommodating with our implementation. We have taken a bunch of...
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Relationship, Operations
The vendor turned up our project management and helped us become a lot more organized. They have...
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Operations
The vendor's training could use some real-world cases in the industry and a walk through of how...
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