SAFHIR Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Loyalty

We are going to be in the market looking for a vendor to help us meet CMS interoperability rules....

Jun 2025
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Manager

Loyalty

SAFHIR currently isn't working, and the vendor didn't tell us that it wasn't working. Fortunately,...

Jun 2025
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Manager

Relationship

Onyx Technology has one team member who is extremely well-versed on interoperability rules and is...

Jun 2025
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Manager

Relationship

I have to email multiple people at Onyx Technology to get someone to pay attention to any issues....

Jun 2025
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Manager

Relationship

I probably wouldn't buy SAFHIR again. We have recently had some issues with the vendor, and we feel...

Jun 2025
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Director

Operations

I don't know about any upgrades. We had a situation where things weren't working, but that was an...

Apr 2025
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Director

Product, Value

The system does what it is supposed to do, and it is a low-maintenance project. If a user needs to...

Apr 2025
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Director

Loyalty, Product

We really want to make it so that the data that is exposed from the Medicaid payers goes into the...

Apr 2025
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Director

Culture, Value

We didn't experience any unexpected costs or have any conversations where the vendor said that they...

Apr 2025
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Director

Culture, Operations

Our initial training for the system was good, but we haven't had ongoing training. We have had very...

Apr 2025
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Director

Relationship

The ongoing reports that I have received from the vendor have been extremely confusing and...

Apr 2025
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Director

Culture, Loyalty

We are only thinking of working with Onyx Technology to connect patients to their prior...

Apr 2025
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Director

Relationship

Onyx Technology was willing to partner with us when our state threw a curveball at us with a new...

Jan 2025
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Director

Culture, Product

SAFHIR doesn't really wow me as a product, but it does everything that Onyx Technology promised it...

Jan 2025
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Director

Relationship

Onyx Technology is a small shop, but they are extremely responsive. They are a young, hungry...

Jan 2025
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Director

Operations

We haven't received any formal training from Onyx Technology, but we have worked closely with them...

Jan 2025
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COO

Loyalty

We went through a couple of selections but landed with Onyx Technology because of their expertise...

Oct 2024
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COO

Value

We have had no issues at all with Onyx Technology charging for every little thing. In fact, they...

Oct 2024
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COO

Relationship

SAFHIR is excellent. We had quite a bit of work to do in terms of changing our file formats, but...

Oct 2024
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COO

Loyalty, Relationship, Product

The expertise within Onyx Technology, the level of collaboration with CMS, and the understanding of...

Oct 2024
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COO

Operations, Product

It is not training so much as it is Onyx Technology handholding during the process and us...

Oct 2024
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VP/Other Executive

Loyalty

We had to shop around and find another interoperability solution vendor when our previous product...

Oct 2024
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VP/Other Executive

Relationship, Operations

So far, the product has been really great. The implementation was smooth. Onyx Technology is very...

Oct 2024
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Analyst/Coordinator

Relationship

Support is right with us. We get to meet with people that we need. And usually, higher-ups get...

Sep 2024
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Analyst/Coordinator

Operations

There isn't a ton of training. Since SAFHIR is a SaaS, Onyx Technology does their thing, and we...

Sep 2024
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Analyst/Coordinator

Loyalty, Product

We haven’t expanded the use of SAFHIR yet. We are still talking about it. Now that we need to do...

Sep 2024
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Analyst/Coordinator

Relationship, Product

There haven’t been any changes at all in the last year. Onyx Technology has been great. SAFHIR is...

Sep 2024
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Analyst/Coordinator

Culture, Value

When we have a statement of work or something, Onyx Technology sticks to it. They don't...

Sep 2024
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Analyst/Coordinator

Loyalty

It is hard to say whether SAFHIR is part of our long-term plans right now. We love it, but our...

Sep 2024
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Manager

Relationship

Onyx Technology has resources, especially one resource who is incredibly knowledgeable about what...

Jul 2024
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Manager

Relationship, Operations

I would tell someone considering working with Onyx Technology that sometimes Onyx Technology tries...

Jul 2024
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Manager

Loyalty, Relationship, Operations

There is a new CMS rule that impacts the rule that SAFHIR was based on from a few years ago. And I...

Jul 2024
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Manager

Product

SAFHIR doesn't integrate with other things. And SAFHIR is not used by end users at all. End users...

Jul 2024
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Manager

Relationship, Operations

We can feel that Onyx Technology is having some changes. There is a new federal rule to comply with,...

Jul 2024
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Manager

Value

We are paying for SAFHIR, and there is no activity, but that is not really Onyx Technology's fault....

Jul 2024
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Director

Relationship, Product

I don't think there have been any problems with the product, but there have been some instances of...

Jun 2024
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Director

Relationship

Onyx Technology is very responsive with their support. Also, when I have meetings with the vendor,...

Jun 2024
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Director

Relationship

If someone were looking into this solution, they may want to have a conversation with Onyx...

Jun 2024
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Director

Relationship, Operations

In the past, we ran into a specific challenge, and we ran into that same problem again recently....

Jun 2024
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Director

Operations

Onyx Technology built the solution correctly. The development was on time, and my process with the...

Jun 2024
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Director

Product

We are a pretty small company, and what we are working on with Onyx Technology is pretty tiny. I'm...

Jun 2024
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Director

Product

Onyx Technology gives me good reporting. I don't feel like Onyx Technology promised more than they...

Jun 2024
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