SAFHIR Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Product
We value being able to connect to a lot of different systems and make things as interoperable as...
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Culture, Operations
When we first started with the vendor, I had a project manager who gave me a simple PowerPoint that...
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Relationship
The vendor is getting better than before. They have a new person who is a lot better. I would ask...
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Relationship
The vendor copies multiple different people in the organization on their communications, and I do...
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Product, Value
We are getting the data that we need. The patient access API enables a patient to download a...
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Culture, Value
The charges are high and unnecessary. The vendor came to us with a solution for the metrics that CMS...
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Relationship
Onyx Technology has been getting better, but my frustration with them recently was that there was a...
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Value
I would not buy SAFHIR again. It was very costly for what it actually delivered, and it was...
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Relationship
The Onyx Technology team is very helpful, and the executives are available when we need them. If we...
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Loyalty, Operations
We have been pretty pleased with Onyx Technology's implementation services. The product is pretty...
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Relationship
The vendor's support has been fine. We typically do the bulk of our communication via email. We do...
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Value
We are getting our money's worth. Onyx Technology has worked with us and given us some fair rates....
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Loyalty, Relationship
We did a whole RFP process, and Onyx Technology was at the top of our list. The vendor has...
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Loyalty
There are some vendors out there that do a very good job but at a very high price. One reason I went...
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Product
We make things a little more complicated for Onyx Technology for upgrades. We have some pretty...
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Operations
Training is definitely something that Onyx Technology could improve on. They didn't even really...
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Relationship, Product
Onyx Technology hasn't rolled out any new technology for me, outside of keeping me aware of what is...
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Relationship
Onyx Technology is meeting their SLAs. I can contact higher-ups if needed.
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Relationship
Onyx Technology’s communication has been very good, so we have been able to get in touch with them...
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Loyalty, Relationship
Onyx Technology has been more than willing to be a true partner to us, and that is one of the...
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Operations
Onyx Technology could improve in terms of being more forthright with documentation and training....
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Loyalty
We started looking at Onyx Technology as part of an overall RFP for the CMS-0057-F mandate. We...
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Loyalty
We are going to be in the market looking for a vendor to help us meet CMS interoperability rules....
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Loyalty
SAFHIR currently isn't working, and the vendor didn't tell us that it wasn't working. Fortunately,...
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Relationship
Onyx Technology has one team member who is extremely well-versed on interoperability rules and is...
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Relationship
I have to email multiple people at Onyx Technology to get someone to pay attention to any issues....
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Relationship
I probably wouldn't buy SAFHIR again. We have recently had some issues with the vendor, and we feel...
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Operations
I don't know about any upgrades. We had a situation where things weren't working, but that was an...
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Product, Value
The system does what it is supposed to do, and it is a low-maintenance project. If a user needs to...
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Loyalty, Product
We really want to make it so that the data that is exposed from the Medicaid payers goes into the...
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Culture, Value
We didn't experience any unexpected costs or have any conversations where the vendor said that they...
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Culture, Operations
Our initial training for the system was good, but we haven't had ongoing training. We have had very...
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Relationship
The ongoing reports that I have received from the vendor have been extremely confusing and...
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Culture, Loyalty
We are only thinking of working with Onyx Technology to connect patients to their prior...
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Commentary Summary
Comment Type Breakout