SAFHIR Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty
We are going to be in the market looking for a vendor to help us meet CMS interoperability rules....
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Loyalty
SAFHIR currently isn't working, and the vendor didn't tell us that it wasn't working. Fortunately,...
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Relationship
Onyx Technology has one team member who is extremely well-versed on interoperability rules and is...
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Relationship
I have to email multiple people at Onyx Technology to get someone to pay attention to any issues....
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Relationship
I probably wouldn't buy SAFHIR again. We have recently had some issues with the vendor, and we feel...
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Operations
I don't know about any upgrades. We had a situation where things weren't working, but that was an...
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Product, Value
The system does what it is supposed to do, and it is a low-maintenance project. If a user needs to...
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Loyalty, Product
We really want to make it so that the data that is exposed from the Medicaid payers goes into the...
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Culture, Value
We didn't experience any unexpected costs or have any conversations where the vendor said that they...
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Culture, Operations
Our initial training for the system was good, but we haven't had ongoing training. We have had very...
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Relationship
The ongoing reports that I have received from the vendor have been extremely confusing and...
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Culture, Loyalty
We are only thinking of working with Onyx Technology to connect patients to their prior...
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Relationship
Onyx Technology was willing to partner with us when our state threw a curveball at us with a new...
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Culture, Product
SAFHIR doesn't really wow me as a product, but it does everything that Onyx Technology promised it...
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Relationship
Onyx Technology is a small shop, but they are extremely responsive. They are a young, hungry...
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Operations
We haven't received any formal training from Onyx Technology, but we have worked closely with them...
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Loyalty
We went through a couple of selections but landed with Onyx Technology because of their expertise...
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Value
We have had no issues at all with Onyx Technology charging for every little thing. In fact, they...
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Relationship
SAFHIR is excellent. We had quite a bit of work to do in terms of changing our file formats, but...
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Loyalty, Relationship, Product
The expertise within Onyx Technology, the level of collaboration with CMS, and the understanding of...
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Operations, Product
It is not training so much as it is Onyx Technology handholding during the process and us...
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Loyalty
We had to shop around and find another interoperability solution vendor when our previous product...
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Relationship, Operations
So far, the product has been really great. The implementation was smooth. Onyx Technology is very...
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Relationship
Support is right with us. We get to meet with people that we need. And usually, higher-ups get...
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Operations
There isn't a ton of training. Since SAFHIR is a SaaS, Onyx Technology does their thing, and we...
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Loyalty, Product
We haven’t expanded the use of SAFHIR yet. We are still talking about it. Now that we need to do...
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Relationship, Product
There haven’t been any changes at all in the last year. Onyx Technology has been great. SAFHIR is...
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Culture, Value
When we have a statement of work or something, Onyx Technology sticks to it. They don't...
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Loyalty
It is hard to say whether SAFHIR is part of our long-term plans right now. We love it, but our...
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Relationship
Onyx Technology has resources, especially one resource who is incredibly knowledgeable about what...
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Relationship, Operations
I would tell someone considering working with Onyx Technology that sometimes Onyx Technology tries...
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Loyalty, Relationship, Operations
There is a new CMS rule that impacts the rule that SAFHIR was based on from a few years ago. And I...
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Product
SAFHIR doesn't integrate with other things. And SAFHIR is not used by end users at all. End users...
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Relationship, Operations
We can feel that Onyx Technology is having some changes. There is a new federal rule to comply with,...
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Value
We are paying for SAFHIR, and there is no activity, but that is not really Onyx Technology's fault....
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