SAFHIR Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
We value being able to connect to a lot of different systems and make things as interoperable as...
When we first started with the vendor, I had a project manager who gave me a simple PowerPoint that...
The vendor is getting better than before. They have a new person who is a lot better. I would ask...
The vendor copies multiple different people in the organization on their communications, and I do...
We are getting the data that we need. The patient access API enables a patient to download a...
The charges are high and unnecessary. The vendor came to us with a solution for the metrics that CMS...
Onyx Technology has been getting better, but my frustration with them recently was that there was a...
I would not buy SAFHIR again. It was very costly for what it actually delivered, and it was...
The Onyx Technology team is very helpful, and the executives are available when we need them. If we...
We have been pretty pleased with Onyx Technology's implementation services. The product is pretty...
The vendor's support has been fine. We typically do the bulk of our communication via email. We do...
We are getting our money's worth. Onyx Technology has worked with us and given us some fair rates....
We did a whole RFP process, and Onyx Technology was at the top of our list. The vendor has...
There are some vendors out there that do a very good job but at a very high price. One reason I went...
We make things a little more complicated for Onyx Technology for upgrades. We have some pretty...
Training is definitely something that Onyx Technology could improve on. They didn't even really...
Onyx Technology hasn't rolled out any new technology for me, outside of keeping me aware of what is...
Onyx Technology is meeting their SLAs. I can contact higher-ups if needed.
Commentary Summary
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