SAFHIR Commentary
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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Culture

Onyx Technology said that their upgrades would be seamless for us, and they have been. The vendor...

Aug 2023
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Product

I might like to see the vendor's own version of a security or OAuth setup in the future so that we...

Aug 2023
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Relationship

The vendor is excellent at being proactive. They are really on top of things, so if we need...

Aug 2023
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Relationship

The vendor goes out of their way to be up-front with us. The vendor is ahead of all of the things...

Aug 2023
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Relationship, Product

I would tell a peer who was considering the product that I would go with Onyx Technology with a...

Aug 2023
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CIO

Product

I would like to get more information about the vendor's risk-adjustment capabilities. I would also...

Aug 2023
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CIO

Loyalty, Product

We had a couple of integration hiccups with some data types, but the vendor is working on fixing those....

Aug 2023
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CIO

Loyalty, Relationship, Product

Onyx Technology is plugged into where the industry is going. I know that the vendor is on a lot of...

Aug 2023
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CIO

Relationship

The vendor has been pretty responsive to us. They do a great job. Everyone at Onyx Technology,...

Aug 2023
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CIO

Loyalty, Relationship

The mandate that we are working to fulfill with the vendor is required by CMS, and we have had a...

Aug 2023
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CIO

Operations

Onyx Technology has been pretty accommodating with our implementation. We have taken a bunch of...

Aug 2023
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CIO

Relationship, Operations

The vendor turned up our project management and helped us become a lot more organized. They have...

Aug 2023
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CIO

Operations

The vendor's training could use some real-world cases in the industry and a walk through of how...

Aug 2023
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VP/Other Executive

Relationship

There have been situations where scopes changed and Onyx Technology worked the weekend to get things...

Jul 2023
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VP/Other Executive

Relationship, Product

Onyx Technology proactively ensures that the solution meets the desired outcomes and asks the right...

Jul 2023
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(0)
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VP/Other Executive

Relationship

There have been cases where opportunities were discovered outside the scope, and Onyx Technology did...

Jul 2023
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Director

Operations

Everything was always addressed and implemented with Onyx Technology. There were no catastrophes;...

Jun 2023
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Director

Operations

There wasn't a whole lot of training, but every time I asked questions, Onyx Technology walked me...

Jun 2023
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Director

Product

I made a few end users register again on SAFHIR because I decided to require a certain field. The...

Jun 2023
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Director

Relationship

Onyx Technology proactively reaches out and includes me in conversations about the next CMS rule and...

Jun 2023
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Manager

Product

SAFHIR does what the vendor says it does, but our organization’s integration and interoperability...

Jun 2023
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Manager

Relationship

Onyx Technology is very proactive. They let us know if anything is wrong, and SAFHIR is a...

Jun 2023
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Manager

Value

SAFHIR is a pretty good value. We don’t have many users. The system isn’t very expensive yet.

Jun 2023
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Manager

Product

One of SAFHIR’s pieces allows third-party apps to register with the system. I think the process of...

Jun 2023
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Manager

Operations

There were issues in the initial development and implementation. The Onyx Technology team absolutely...

Jun 2023
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Manager

Operations, Product

We have enjoyed working with the Onyx Technology team. We had issues at the beginning of the...

Jun 2023
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