Optum Patient Access (AccuReg) Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Director

Relationship, Operations

Optum does not meet our needs for coordinating timelines to upgrade the system for our organization....

Sep 2024
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Director

Product

It has been really intriguing to come into Optum Patient Access and see the functionality that the...

Sep 2024
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Director

Relationship

Historically, the Optum executives have been really involved, but I haven't seen that much...

Sep 2024
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Director

Loyalty, Operations, Product

We had to put the commitment into the Optum Patient Access system. A lot of the benefits of the...

Sep 2024
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Director

Relationship

I haven't seen a good transition from AccuReg to Optum, and support is one of the issues. The...

Sep 2024
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Director

Product

Optum does a really good job of staying ahead of the times. They are always looking toward the next...

Sep 2024
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Director

Product

When I was in IT, I don't think I fully appreciated the importance of the Optum Patient Access...

Sep 2024
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Manager

Relationship

Ever since Optum acquired AccuReg's vendor, we have had logon issues that have caused just pure...

Aug 2024
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Manager

Relationship, Product

We had zero issues with AccuReg, and we were perfectly happy until Optum got involved. Since then,...

Aug 2024
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Manager

Relationship, Product

AccuReg was phenomenal for us for a very long time. It is very customizable. It helped us...

Aug 2024
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Analyst/Coordinator

Operations

AccuReg's system works great. Their upgrades are easy to do. Optum’s implementation was not perfect,...

Jul 2024
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Analyst/Coordinator

Relationship, Value

I assume the system was bought out by Optum. We didn't have a choice. Everything that we add to the...

Jul 2024
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Analyst/Coordinator

Relationship, Product

Optum acquired AccuReg, and as far as the system goes, everything works the same except for logging...

Jul 2024
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VP/Other Executive

Operations, Product

AccuReg's product performs fairly well and is easy for the end users to use.

Dec 2023
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Director

Relationship

AccuReg's support people are excellent. They reach out to us, and we have regular meetings with them...

Dec 2023
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Director

Product, Value

AccuReg could improve their kiosks. Those need to work a little better for us on the front end.

Dec 2023
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Director

Product

My users haven't had any issues with AccuReg Patient Access.

Dec 2023
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Director

Product

There are some things in the system that could be improved. For example, there is a self-pay work...

Dec 2023
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Director

Product, Value

There is value in using AccuReg Patient Access to identify errors on the system's front end before...

Dec 2023
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Manager

Culture, Product, Value

The product has been as good as what we had before, if not better, even though it is not perfect

Dec 2023
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Manager

Product

It is easy to read the verification with the product. Most of the time it is extremely accurate....

Dec 2023
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Manager

Relationship

The representative that we deal with is very sweet. We like them a lot because they are very proactive....

Dec 2023
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Manager

Culture, Product

With eligibility for certain contracts, the vendor gets things fixed to where the system reflects...

Dec 2023
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Manager

Product

Even though we have our eligibility running as an outpatient hospital, the product will still pull...

Dec 2023
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Manager

Product, Value

I like the accuracy of the estimated patient portion for the estimated cost in AccuReg Patient...

Dec 2023
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Director

Product

There are things that we used to get from another vendor that we don't get from AccuReg. For...

Dec 2023
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Manager

Culture, Value

In terms of AccuReg's prices, it is always helpful anytime anyone can improve prices. We rolled the...

Dec 2023
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Manager

Product

The system is fine, but when it comes to enhancements, any time a user has to go through fewer...

Dec 2023
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Manager

Relationship

We aren't concerned with getting access to people at AccuReg who are empowered to solve our issues....

Dec 2023
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Manager

Relationship, Product

AccuReg Patient Access is working. We are satisfied with it. If we have enhancements, want to add...

Dec 2023
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Director

Relationship

We have had some issues with the vendor's customer service and timelines because there are certain...

Dec 2023
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VP/Other Executive

Relationship

AccuReg is very engaged. We have found instances where they have been very reactive on things. There...

Nov 2023
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Related Articles
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Related Reports
Performance
KLAS article icon
Patient Access 2021
Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.



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