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User Commentary
Relationship, Operations
Optum does not meet our needs for coordinating timelines to upgrade the system for our organization....
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Product
It has been really intriguing to come into Optum Patient Access and see the functionality that the...
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Relationship
Historically, the Optum executives have been really involved, but I haven't seen that much...
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Loyalty, Operations, Product
We had to put the commitment into the Optum Patient Access system. A lot of the benefits of the...
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Relationship
I haven't seen a good transition from AccuReg to Optum, and support is one of the issues. The...
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Product
Optum does a really good job of staying ahead of the times. They are always looking toward the next...
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Product
When I was in IT, I don't think I fully appreciated the importance of the Optum Patient Access...
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Relationship
Ever since Optum acquired AccuReg's vendor, we have had logon issues that have caused just pure...
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Relationship, Product
We had zero issues with AccuReg, and we were perfectly happy until Optum got involved. Since then,...
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Relationship, Product
AccuReg was phenomenal for us for a very long time. It is very customizable. It helped us...
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Operations
AccuReg's system works great. Their upgrades are easy to do. Optum’s implementation was not perfect,...
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Relationship, Value
I assume the system was bought out by Optum. We didn't have a choice. Everything that we add to the...
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Relationship, Product
Optum acquired AccuReg, and as far as the system goes, everything works the same except for logging...
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Operations, Product
AccuReg's product performs fairly well and is easy for the end users to use.
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Relationship
AccuReg's support people are excellent. They reach out to us, and we have regular meetings with them...
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Product, Value
AccuReg could improve their kiosks. Those need to work a little better for us on the front end.
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Product
My users haven't had any issues with AccuReg Patient Access.
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Product
There are some things in the system that could be improved. For example, there is a self-pay work...
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Product, Value
There is value in using AccuReg Patient Access to identify errors on the system's front end before...
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Culture, Product, Value
The product has been as good as what we had before, if not better, even though it is not perfect
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Product
It is easy to read the verification with the product. Most of the time it is extremely accurate....
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Relationship
The representative that we deal with is very sweet. We like them a lot because they are very proactive....
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Culture, Product
With eligibility for certain contracts, the vendor gets things fixed to where the system reflects...
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Product
Even though we have our eligibility running as an outpatient hospital, the product will still pull...
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Product, Value
I like the accuracy of the estimated patient portion for the estimated cost in AccuReg Patient...
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Product
There are things that we used to get from another vendor that we don't get from AccuReg. For...
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Culture, Value
In terms of AccuReg's prices, it is always helpful anytime anyone can improve prices. We rolled the...
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Product
The system is fine, but when it comes to enhancements, any time a user has to go through fewer...
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Relationship
We aren't concerned with getting access to people at AccuReg who are empowered to solve our issues....
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Relationship, Product
AccuReg Patient Access is working. We are satisfied with it. If we have enhancements, want to add...
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Relationship
We have had some issues with the vendor's customer service and timelines because there are certain...
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Relationship
AccuReg is very engaged. We have found instances where they have been very reactive on things. There...
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