Optum Patient Access (AccuReg) Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
It is very easy to read the responses in Optum Patient Access. Things are right there for us. We...
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Relationship
AccuReg responds quickly and accurately, and the most important thing is that if we have any issues...
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Loyalty
We are probably not planning to keep Optum Patient Access in upcoming years. We have been chatting...
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Operations
Optum did a good job with implementation. Optum has been a good vendor. Optum Patient Access has...
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Loyalty, Value
Optum Patient Access is kind of expensive. Optum Patient Access' functionality could be better, but...
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Product
Optum Patient Access is user friendly and very easy. For instance, if we want to access insurance,...
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Operations
The Optum implementation team is actually very good, and we stayed with them for a very long time,...
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Relationship
Since Optum acquired AccuReg, we have had a rocky road. The product works fine and meets our needs...
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Operations, Product
When we switched from AccuReg's solution to Optum Patient Access, we had to link our old account to...
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Relationship, Operations
Optum does not meet our needs for coordinating timelines to upgrade the system for our organization....
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Product
It has been really intriguing to come into Optum Patient Access and see the functionality that the...
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Relationship
Historically, the Optum executives have been really involved, but I haven't seen that much...
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Loyalty, Operations, Product
We had to put the commitment into the Optum Patient Access system. A lot of the benefits of the...
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Relationship
I haven't seen a good transition from AccuReg to Optum, and support is one of the issues. The...
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Product
Optum does a really good job of staying ahead of the times. They are always looking toward the next...
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Product
When I was in IT, I don't think I fully appreciated the importance of the Optum Patient Access...
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Relationship
Ever since Optum acquired AccuReg's vendor, we have had logon issues that have caused just pure...
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Relationship, Product
We had zero issues with AccuReg, and we were perfectly happy until Optum got involved. Since then,...
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Relationship, Product
AccuReg was phenomenal for us for a very long time. It is very customizable. It helped us...
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Operations
AccuReg's system works great. Their upgrades are easy to do. Optum’s implementation was not perfect,...
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Relationship, Value
I assume the system was bought out by Optum. We didn't have a choice. Everything that we add to the...
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Relationship, Product
Optum acquired AccuReg, and as far as the system goes, everything works the same except for logging...
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