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Optum Patient Access (AccuReg) Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Relationship

We do not get proactive alerts from the vendor. If we do, the alerts are from our AccuReg...

Nov 2025
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Analyst/Coordinator

Relationship

We use Optum's system for reminder calls for our patients in a few different areas. We have a lot of...

Nov 2025
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Analyst/Coordinator

Culture

When we moved to the EngageCare side, we were trying to put in new places and get them on the...

Nov 2025
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Analyst/Coordinator

Relationship

If we call Optum’s help desk people, we will be on hold for an hour, and then the system will give...

Nov 2025
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Analyst/Coordinator

Product, Value

We haven't really been offered any new technology. The system is nothing new. It is just different...

Nov 2025
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Analyst/Coordinator

Product

Once we are in Optum's system, the functions are easy, but getting logged in is such a problem. The...

Nov 2025
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Analyst/Coordinator

Culture, Value

When we add more locations, the contract changes the charge a little, but for other little changes...

Nov 2025
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Analyst/Coordinator

Culture, Product

For the most part, Optum's system works as promoted, but that is not the case for all things. We...

Nov 2025
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Analyst/Coordinator

Product

I liked the platform when the vendor was AccuReg. Then Optum bought them out. I base a lot of my...

Nov 2025
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Manager

Product

It is very easy to read the responses in Optum Patient Access. Things are right there for us. We...

Dec 2024
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Manager

Relationship

AccuReg responds quickly and accurately, and the most important thing is that if we have any issues...

Dec 2024
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