Optum Patient Access (AccuReg) Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Relationship
We have been relatively satisfied with Optum Patient Access. Optum is very responsive to any issues...
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Product
Optum could improve the accuracy with which AccuReg pulls back the correct estimates. Optum says...
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Relationship
We do not get proactive alerts from the vendor. If we do, the alerts are from our AccuReg...
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Relationship
We use Optum's system for reminder calls for our patients in a few different areas. We have a lot of...
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Culture
When we moved to the EngageCare side, we were trying to put in new places and get them on the...
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Relationship
If we call Optum’s help desk people, we will be on hold for an hour, and then the system will give...
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Product, Value
We haven't really been offered any new technology. The system is nothing new. It is just different...
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Product
Once we are in Optum's system, the functions are easy, but getting logged in is such a problem. The...
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Culture, Value
When we add more locations, the contract changes the charge a little, but for other little changes...
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Culture, Product
For the most part, Optum's system works as promoted, but that is not the case for all things. We...
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Product
I liked the platform when the vendor was AccuReg. Then Optum bought them out. I base a lot of my...
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Commentary Summary
Comment Type Breakout