Optum Patient Access (AccuReg) Commentary
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Dustin Cragun
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User Commentary

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VP/Other Executive

Operations, Product

AccuReg's product performs fairly well and is easy for the end users to use.

Dec 2023
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Director

Relationship

AccuReg's support people are excellent. They reach out to us, and we have regular meetings with them...

Dec 2023
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Director

Product, Value

AccuReg could improve their kiosks. Those need to work a little better for us on the front end.

Dec 2023
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Director

Product

My users haven't had any issues with AccuReg Patient Access.

Dec 2023
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Director

Product

There are some things in the system that could be improved. For example, there is a self-pay work...

Dec 2023
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Director

Product, Value

There is value in using AccuReg Patient Access to identify errors on the system's front end before...

Dec 2023
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Manager

Culture, Product, Value

The product has been as good as what we had before, if not better, even though it is not perfect

Dec 2023
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Manager

Product

It is easy to read the verification with the product. Most of the time it is extremely accurate....

Dec 2023
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Manager

Relationship

The representative that we deal with is very sweet. We like them a lot because they are very proactive....

Dec 2023
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Manager

Culture, Product

With eligibility for certain contracts, the vendor gets things fixed to where the system reflects...

Dec 2023
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Manager

Product

Even though we have our eligibility running as an outpatient hospital, the product will still pull...

Dec 2023
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Manager

Product, Value

I like the accuracy of the estimated patient portion for the estimated cost in AccuReg Patient...

Dec 2023
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Director

Product

There are things that we used to get from another vendor that we don't get from AccuReg. For...

Dec 2023
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Manager

Culture, Value

In terms of AccuReg's prices, it is always helpful anytime anyone can improve prices. We rolled the...

Dec 2023
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Manager

Product

The system is fine, but when it comes to enhancements, any time a user has to go through fewer...

Dec 2023
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Manager

Relationship

We aren't concerned with getting access to people at AccuReg who are empowered to solve our issues....

Dec 2023
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Manager

Relationship, Product

AccuReg Patient Access is working. We are satisfied with it. If we have enhancements, want to add...

Dec 2023
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Director

Relationship

We have had some issues with the vendor's customer service and timelines because there are certain...

Dec 2023
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VP/Other Executive

Relationship

AccuReg is very engaged. We have found instances where they have been very reactive on things. There...

Nov 2023
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Manager

Relationship

AccuReg’s overall system is good. The eligibility verification is their biggest asset because it is...

Sep 2023
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Manager

Loyalty, Value

If someone were looking for a solution for point-of-service eligibility verification, I would 100%...

Sep 2023
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Manager

Operations

AccuReg is very responsive online, but in terms of in-person training, it would be beneficial for...

Sep 2023
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Manager

Loyalty, Relationship

A few months ago, we wouldn’t have said that AccuReg was part of our long-term plans, but they have...

Sep 2023
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Manager

Relationship

AccuReg is a very supportive organization. Even though they might not have all the resources'...

Sep 2023
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Director

Relationship

AccuReg is very responsive. I can’t think of a time when they necessarily made a promise and didn’t...

Aug 2023
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Director

Operations

Implementation is one of AccuReg’s weak areas; they are just inconsistent. I always get things...

Aug 2023
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Director

Product, Value

There is room for improvement, but AccuReg Patient Access is so integrated for our end users. For...

Aug 2023
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Director

Loyalty, Relationship

I have a long list of enhancements for AccuReg, but they are responsive, so I like that. Right now,...

Aug 2023
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Director

Relationship, Product

AccuReg is on top of what is going on in the patient access field, and they work very hard to...

Aug 2023
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Director

Loyalty, Relationship

I still expect to feel very strongly about AccuReg a year from now; however, they were just...

Aug 2023
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Manager

Product, Value

I like the QA system in AccuReg Patient Access to scrub our accounts and ensure our claims are...

Jun 2023
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Manager

Relationship, Product

AccuReg does everything they can. We meet with a representative often to go over problems we might...

Jun 2023
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Manager

Product

We have multiple facilities we can look at, but I can't break down a search from a facility to a...

Jun 2023
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Manager

Product

The product isn’t hard to use, but sometimes there is unique wording that people don't understand.

Jun 2023
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Manager

Relationship

AccuReg's customer service is great. We are assigned an individual in charge of our cases. They look...

May 2023
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Manager

Product

AccuReg could improve their dashboard. We have a dashboard that shows when payers are up or down in...

May 2023
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Manager

Relationship

AccuReg is pretty proactive in watching which changes need to be made for new legislation. They work...

May 2023
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Manager

Relationship, Product

AccuReg’s greatest strength is their QA tool, which works hand-in-hand with their eligibility tool....

May 2023
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Manager

Culture

AccuReg avoids charging for every little thing, but we had to renegotiate our contract for some...

May 2023
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Manager

Product

We want the ability to consume some of the data from our modules or EMR system into AccuReg Patient...

May 2023
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Director

Product, Product

AccuReg sets the product up the way we want it to be set up, and if we need something added, or if...

Apr 2023
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Director

Relationship, Relationship

We are pretty happy with AccuReg. We like the vendor's QA, responsiveness, and ability to create and...

Apr 2023
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Director

Relationship, Relationship, Operations, Operations

The vendor should have done a better job of providing some of the groundwork for the go-live. The...

Apr 2023
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Director

Product, Product

The product works with the systems at hospitals and hospital-based clinics. The users find the...

Apr 2023
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Director

Operations, Operations

Training new users on the product is easy. I trained a new supervisor, and that only took me about...

Apr 2023
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VP/Other Executive

Culture, Relationship

The support that we receive from AccuReg is top notch. The upgrades are done quickly and efficiently...

Apr 2023
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VP/Other Executive

Loyalty

We left AccuReg because we wanted a solution that integrated with a financial platform we were using....

Apr 2023
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(0)
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Manager

Loyalty

I have had a very good experience with AccuReg Patient Access, and we are actually looking into some...

Mar 2023
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Manager

Relationship, Product

A long time ago, we had a bit of a hiccup with AccuReg Patient Access. A new version went into...

Mar 2023
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Manager

Operations

Anytime we need training from AccuReg, there is someone available to us, even if it is someone at a...

Mar 2023
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Manager

Product

We are struggling a little because what AccuReg Patient Access is pulling isn't matching what we...

Mar 2023
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(0)
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Manager

Relationship

Anytime we have a need for something from AccuReg’s support team, there is somebody available to...

Mar 2023
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(0)
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Manager

Relationship

I feel I can talk to anybody at any level of AccuReg's organization. Either they have answers, or...

Mar 2023
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(0)
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Manager

Product

I would tell someone looking at AccuReg Patient Access that it is my favorite system. In terms of...

Mar 2023
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(0)
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Manager

Product

With the reports in AccuReg Patient Access, we can get just about anything that we need, and that is...

Mar 2023
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Manager

Relationship

If I take any question, issue, or whatever to AccuReg, they are very quick to respond.

Mar 2023
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Manager

Product

Sometimes the verbiage on the edits for the registration that we need to fix is like a riddle....

Mar 2023
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Manager

Loyalty, Product

We have requested some things that AccuReg is going to put in for enhancement requests. We want to...

Mar 2023
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Manager

Relationship

AccuReg is really easy to work with. I really like the entire team that we have worked with. Their...

Mar 2023
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Performance
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Patient Access 2021
Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.