All Categories chevron icon Revenue Cycle Management chevron icon Revenue Cycle Technology chevron icon Patient Access
   Bookmark

Optum Patient Access (AccuReg) Commentary
Filtered view: All

Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Performance details

Comment Type Breakout

Positive
Neutral
Negative
##
##
##
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by:
 Download as Excel
Manager

We have been relatively satisfied with Optum Patient Access. Optum is very responsive to any issues...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Optum could improve the accuracy with which AccuReg pulls back the correct estimates. Optum says...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We do not get proactive alerts from the vendor. If we do, the alerts are from our AccuReg...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We use Optum's system for reminder calls for our patients in a few different areas. We have a lot of...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

When we moved to the EngageCare side, we were trying to put in new places and get them on the...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

If we call Optum’s help desk people, we will be on hold for an hour, and then the system will give...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We haven't really been offered any new technology. The system is nothing new. It is just different...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Once we are in Optum's system, the functions are easy, but getting logged in is such a problem. The...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

When we add more locations, the contract changes the charge a little, but for other little changes...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

For the most part, Optum's system works as promoted, but that is not the case for all things. We...

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I liked the platform when the vendor was AccuReg. Then Optum bought them out. I base a lot of my...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

 Download as Excel  Print / Save as PDF
We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​