Filters
Optum Patient Access (AccuReg) Commentary
Filtered view: All
Subject Expert
Shawn Howell
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We have been relatively satisfied with Optum Patient Access. Optum is very responsive to any issues...
Optum could improve the accuracy with which AccuReg pulls back the correct estimates. Optum says...
We do not get proactive alerts from the vendor. If we do, the alerts are from our AccuReg...
We use Optum's system for reminder calls for our patients in a few different areas. We have a lot of...
When we moved to the EngageCare side, we were trying to put in new places and get them on the...
If we call Optum’s help desk people, we will be on hold for an hour, and then the system will give...
We haven't really been offered any new technology. The system is nothing new. It is just different...
Once we are in Optum's system, the functions are easy, but getting logged in is such a problem. The...
When we add more locations, the contract changes the charge a little, but for other little changes...
For the most part, Optum's system works as promoted, but that is not the case for all things. We...
I liked the platform when the vendor was AccuReg. Then Optum bought them out. I base a lot of my...
Commentary Summary
Comment Type Breakout