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IoT Security (formerly Zingbox) Comments
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KLAS Research Director - Joe VanDeGraaff
Subject Expert

Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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CISO

Future Outlook

Hopefully, I am going to be getting the capital funds to purchase Palo Alto Networks’ firewalls....

Nov 2020
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CIO

Relationship

With Zingbox's acquisition by Palo Alto Networks, it is not as easy for me to directly engage with...

Sep 2020
(0)
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CIO

Functionality and Upgrades

The story I am getting from the Palo Alto Networks team is that the product is just going to be...

Sep 2020
(0)
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CIO

Relationship

We would like to advance the traffic that is flowing in the product, so we might look at some new...

Sep 2020
(0)
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CIO

ROI / Cost (care and feeding)

We were already a Palo Alto Networks customer before they acquired Zingbox. We have invested in Palo...

Sep 2020
(0)
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CIO

Future Outlook

There is nothing happening with the Zingbox product outside of the biomedical space. But the product...

Sep 2020
(0)
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CIO

Service and Support

We have only deployed the product in one area. I would like to send network feeds out to other...

Sep 2020
(0)
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CIO

Service and Support

Some vendors tend to call us and tell us that we have a problem before we realize that is the case....

Sep 2020
(0)
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Director

Functionality and Upgrades

Zingbox's product seems to be the best in the market, at least for what we need. For some reason,...

Sep 2020
(0)
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Director

Functionality and Upgrades

Zingbox's system is an aggregator. It has a dashboard of all the different log suggestions. The...

Sep 2020
(0)
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Director

Relationship

The support and engagement from Zingbox haven't changed much. They have done newsletters and health...

Sep 2020
(0)
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Director

Future Outlook

With Palo Alto Networks' acquisition of Zingbox, I see Zingbox exclusively using Palo Alto Networks'...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

The ROI with Zingbox is that we haven't had a breach with our hardware and connected medical...

Sep 2020
(0)
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 or  to see details.

CTO

Win/Loss - Why they were not selected (by non-clients)

If we had gone with Zingbox, we probably would have had to work through a lot of things. The system...

Aug 2020
(0)
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CTO

Relationship

When Palo Alto Networks acquired Zingbox, my confidence increased, but it is always scary when a new...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

One of the reasons we chose Zingbox’s product was that it was able to get down and make a model...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor is doing very well at supporting us. We have calls often with a dedicated engineer. That...

Aug 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We had notions of doubling or almost tripling the number of installations of the Zingbox product...

Aug 2020
(0)
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Analyst/Coordinator

Relationship

We were with the vendor before they were purchased by Palo Alto Networks, and we have stayed with...

Aug 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime us yet. Because of Palo Alto Networks' acquisition of Zingbox, we...

Aug 2020
(0)
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Analyst/Coordinator

Implementation and Training

I wasn’t around during the initial training. I was at a different training session, and that was good....

Aug 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

I am not fully involved with the integration pieces, but I am aware of where the vendor is going,...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor is always fixing bugs. We get new little features here and there. I am in the system...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We are waiting on enhanced reporting features. The vendor has given us a tentative ETA, and it is...

Aug 2020
(0)
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Manager

Lessons Learned

I don’t think many significant changes have been made since the product was purchased by Palo Alto...

Aug 2020
(0)
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Manager

Technology

The vendor has had a network mapping feature in beta for a while. I have noticed that tends to be...

Aug 2020
(0)
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Manager

Technology

I think the development of new technology has slowed down since the product was bought, but it is...

Aug 2020
(0)
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Manager

Service and Support

When we have certain issues with the system, we request a tech person who has a little more...

Aug 2020
(0)
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Manager

Service and Support

The vendor has supported us well during the COVID-19 crisis with any vulnerabilities that have come...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The vulnerability detection is one of the biggest outcomes we have seen from the product so far. We...

Aug 2020
(0)
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CIO

Other Observations & Comments

Zingbox is a really good partner. We did a lot of cool things with them. One of the main reasons we...

Jul 2020
(0)
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CIO

Service and Support

We had a physical server that allowed us to bring in data, so I disconnected the server because I...

Jul 2020
(0)
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CIO

Technology

The vendor really tried to be trendy with delivering new technology that met our needs. They did...

Jul 2020
(0)
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CIO

Relationship

Zingbox was really good with their executive involvement, especially with their focus on healthcare.

Jul 2020
(0)
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CIO

Relationship

In the end, there was no transparency with Zingbox. The vendor just automatically sold out, and a...

Jul 2020
(0)
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CIO

Relationship

Zingbox was bought out by Palo Alto. When Zingbox was their own owner, I had a great experience and...

Jul 2020
(0)
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CIO

Service and Support

When we first rolled out IoT Guardian, my team would regularly meet with the vendor and have a...

Jul 2020
(0)
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CIO

Relationship

Zingbox's system has the ability to observe our utilization. If I have fewer than three CT scanners...

Jul 2020
(0)
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CIO

Relationship

There are a few products out there that do a pretty similar thing to the product that we have. There...

Jul 2020
(0)
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CIO

Service and Support

Since Zingbox was acquired, my contacts have been changing. Sometimes I will call and will be told...

Jul 2020
(0)
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Director

Functionality and Upgrades

IoT Guardian is going to be valuable for cybersecurity and for our clinical engineering group. That...

Jul 2020
(0)
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Director

Service and Support

I can't say that I have seen anything definitive since Zingbox was acquired. One of our people spent...

Jul 2020
(0)
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Director

Implementation and Training

The implementation was so easy. We didn't really have to do much of anything. The system is pretty...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

The ROI for risk avoidance was soft, but the ROI for cybersecurity was pretty prevalent. We have...

Jul 2020
(0)
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Manager

Relationship

In the beginning, Zingbox had their executives involved, but there has been zero involvement from...

Jul 2020
(0)
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Manager

Service and Support

We don't have a good relationship with Zingbox directly. We go through a third party, and we rarely...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Products like Zingbox's are interesting because they develop quickly. So the product has probably...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The product works as Zingbox promoted it. But in terms of the product quality, there are too many...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The product functionality isn’t meeting all of our needs, and it will not until we have it all...

Jul 2020
(0)
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Manager

Service and Support

We are going through our consultant for support with Zingbox, and our consultant frequently comes...

Jul 2020
(0)
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Manager

Service and Support

We engage Zingbox every time we need their support. They usually jump on fairly quickly. But...

Jul 2020
(0)
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Manager

Implementation and Training

We had some training in the past, and the person who did the training from Zingbox was an expert.

Jul 2020
(0)
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Manager

Other Observations & Comments

I don't know whether I would buy Zingbox's product if I were starting over today. I am not sure...

Jul 2020
(0)
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Director

Relationship

The vendor is great. The vendor is made up of a bunch of old Cisco people that got together and...

Mar 2020
(0)
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Director

Future Outlook

The vendor is part of our long-term plans. The vendor is good enough that they notify us of issues....

Mar 2020
(0)
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Director

Relationship

The vendor keeps their promises, but they are actually kind of irritating sometimes because they are...

Mar 2020
(0)
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Director

Functionality and Upgrades

When we first connected with the vendor, they took just shy of a day to get connected. Upgrades just...

Mar 2020
(0)
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Director

Implementation and Training

I would give the vendor a low rating in terms of training. I honestly don’t know whether that is...

Mar 2020
(0)
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Director

Interfacing and Integration

The product is much better than I expected when we first plugged it in. The vendor supports our...

Mar 2020
(0)
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Director

Functionality and Upgrades

The product is not 100% intuitive unless users have been in the field for a while, but the product...

Mar 2020
(0)
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Director

Functionality and Upgrades

The vendor can do SIEM monitoring above and beyond medical devices, but they can’t do it as cheaply...

Mar 2020
(0)
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Director

Relationship

The vendor recently lost a really good executive, and that was unfortunate. I have had a little bit...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

We pay a renewal fee to the vendor every year, and I would say that is money well spent.

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

I would recommend the product to others, and I already have. I definitely recommend the vendor.

Mar 2020
(0)
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Director

Lessons Learned

There are a lot of solutions in place to provide SIEM monitoring. The reality is that there is an...

Mar 2020
(0)
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