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User Commentary
Culture
We have been pleased with the sales part of Palo Alto Networks. We haven't gotten too much into the...
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Product, Value
We have been quite impressed with what we have seen in the system so far in terms of its tools, its...
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Loyalty
We have pretty much thrown our hands up with Palo Alto Networks and are moving on to a different...
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Relationship
Getting a resolution from the vendor is a matter of sending an email to the customer support...
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Relationship
Palo Alto Networks does communicate their road map, but they could communicate more specific...
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Culture, Loyalty
We were told last year that the legacy product would continue to be supported, but a few months ago,...
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Relationship, Product
With algorithms, the vendor can categorize and profile devices, but the vendor’s labels are...
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Loyalty, Relationship
The vendor has supported us and provided replacement hardware when needed. We used to have them...
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Relationship, Operations
The vendor has been very supportive with implementations. There aren’t many with the legacy product,...
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Product
The system's functionality is the same as it was with Zingbox, but the user access is different. We...
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Operations, Product
The system's functionality is really good, but some of its setup is a little unique. We have had...
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Relationship
We have struggled a lot with the vendor's support. Once our ticket hits someone on the vendor's...
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Relationship
It was a challenge for us to do tickets through Zendesk. Some of our tickets went on for months. The...
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Product
The system's AI has an issue with internal addresses being categorized as external.
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Culture
The vendor promised us something more than a year ago that they still haven't delivered.
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Product
In the past, the vendor had an integration engine in the appliance. Now, they have had to stand up a...
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Loyalty, Product
The Zingbox product could do better in terms of automatic device profiling. There is still a lot of...
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Loyalty, Value
Whether I would buy IoT Security again would really depend on the budget that we would have...
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Operations
Whenever there is a major upgrade, Palo Alto Networks will inform their customers and do a one-hour...
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Product
IoT Security is fairly easy to navigate through. And Palo Alto Networks has provided some...
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Relationship
There is still a lot of new stuff coming out that not everyone has their finger on the pulse of. I...
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Relationship
Sometimes it takes a little time to get ahold of the person we are looking for at the vendor's...
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Operations
Not long after we got IoT Security and were trained on it, there was a change that changed the look...
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Product
Zingbox's stuff goes beyond IoT Security, and Zingbox can give us reporting on computers and network...
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Relationship
The vendor lets us know what is coming down the road and anything that is going on within the...
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Relationship
My representative lets me know about changes, and we discuss any instances that we need to...
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Operations
The vendor sent one of their senior technicians on-site to deploy IoT Security for us, and that...
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Operations
Palo Alto Networks did well with their implementation services and with keeping us informed. It has...
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Value
From an end-user perspective, the product was easy and smooth, and the process of filtering searches...
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Loyalty
From an architectural and company perspective, IoT Security doesn’t fit our organization’s desires...
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Product
The system monitors our IoT devices and alerts us to any issues. So far, our experience with the...
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Culture, Relationship
We have discussions with Palo Alto Networks, and they are on top of things. However, I haven't...
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Relationship, Relationship
Whenever we work with Palo Alto Networks, we work directly with the customer support team that has...
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Relationship, Relationship
Palo Alto Networks is very proactive. We get little snippets, media, and news alerts from them every...
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Loyalty, Loyalty
I don't think that we will have any sort of negative experience with the vendor's upgrades or design...
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Product, Product
IoT Security is able to take the things that our staff members are investigating and break them down...
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Product, Product
IoT Security's dashboard is cluttered. I have to think about it from an engineering standpoint and...
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Loyalty, Loyalty, Relationship, Relationship, Product, Product
The vendor made a big leap with the latest version of the software, but they haven't done much in...
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Loyalty, Loyalty
Palo Alto Networks has different product offerings based on their relationships with different...
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