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Featured  Report

Healthcare IoT Security 2022: Moving beyond Device Visibility
Healthcare IoT Security 2022:
Moving beyond Device Visibility
February 2022
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User Commentary

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Manager

Product

The system monitors our IoT devices and alerts us to any issues. So far, our experience with the...

Apr 2023
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Manager

Culture, Relationship

We have discussions with Palo Alto Networks, and they are on top of things. However, I haven't...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

Whenever we work with Palo Alto Networks, we work directly with the customer support team that has...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

Palo Alto Networks is very proactive. We get little snippets, media, and news alerts from them every...

Apr 2023
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Analyst/Coordinator

Loyalty, Loyalty

I don't think that we will have any sort of negative experience with the vendor's upgrades or design...

Apr 2023
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Analyst/Coordinator

Product, Product

IoT Security is able to take the things that our staff members are investigating and break them down...

Apr 2023
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Analyst/Coordinator

Product, Product

IoT Security's dashboard is cluttered. I have to think about it from an engineering standpoint and...

Apr 2023
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship, Product, Product

The vendor made a big leap with the latest version of the software, but they haven't done much in...

Apr 2023
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Analyst/Coordinator

Loyalty, Loyalty

Palo Alto Networks has different product offerings based on their relationships with different...

Apr 2023
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Manager

Relationship

Palo Alto Networks definitely knows where things need to go, and they are delivering. For example,...

Dec 2022
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Manager

Product

Sometimes we have challenges with integrating IoT Security. For example, when we want to integrate...

Dec 2022
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Manager

Relationship

If we need something, we call the support team. We have a dedicated customer success person that we...

Dec 2022
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CISO

Relationship

Our experience with Palo Alto Networks has been frustrating and difficult. We have a nonstandard...

Dec 2022
||
(0)
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CISO

Relationship

We have an issue with the product, and it is taking a long time for the vendor to resolve the issue....

Dec 2022
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CISO

Operations

The vendor provides emails with links to training videos and resources to understand the system....

Dec 2022
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CISO

Relationship

In terms of vendor executive involvement, I haven’t had an executive get on a call yet. The vendor...

Dec 2022
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CISO

Product

In terms of the user experience, the system looks really user friendly. It is easy to see things....

Dec 2022
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CISO

Relationship, Operations

The vendor needs to be more proactive in getting back to the users in terms of following up and...

Dec 2022
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CISO

Loyalty, Operations

The acquisition of Zingbox might have been the reason for the negative experiences we have been...

Dec 2022
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CISO

Loyalty, Product

Transitioning to the newer version has become a financial and operational challenge just because of...

Dec 2022
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CISO

Culture, Product

I haven't seen any new technology since we started using the application, but to be fair, we haven’t...

Dec 2022
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CISO

Relationship

It seems like a lot of the staff responsible for supporting the IoT security product may have come...

Dec 2022
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Director

Operations

There are no specific training tracks for IoT Security that we are aware of. Everything is kind of...

Dec 2022
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Director

Relationship

Palo Alto Networks does a very good job of communicating where the product is going. I meet...

Dec 2022
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Director

Product

Like anything, there are little bugs with IoT Security. As a data lake cloud element, sometimes when...

Dec 2022
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Director

Loyalty, Product

Palo Alto Networks does really well at integrating the Apollo stack, and we continue to see it...

Dec 2022
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Director

Value

I have to roll the product out in stages because of the price. I have to be pragmatic about what I...

Dec 2022
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Director

Relationship

The support people resolve problems. But we have to go through the tier-one area, and sometimes my...

Dec 2022
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VP/Other Executive

Loyalty, Value

I would recommend Palo Alto Networks' product to a rich friend. Small community hospitals would...

Dec 2022
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(0)
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VP/Other Executive

Value

The acquisition has been smooth. I can't think of any noise or issues that have popped up as a...

Dec 2022
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(0)
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VP/Other Executive

Relationship

Palo Alto Networks’ support team does a good job, and they try very hard, but we have trained our...

Dec 2022
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VP/Other Executive

Operations, Product

I would rate the product's ease of use lower on the scale only because of the complexity of managing...

Dec 2022
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VP/Other Executive

Relationship

I would like to see Palo Alto Networks be more proactive with their road maps. We have to pull a...

Dec 2022
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VP/Other Executive

Relationship

Palo Alto Networks’ solution is designed for the bigger-dollar, larger, global organizations, so it...

Dec 2022
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Analyst/Coordinator

Loyalty

The appliance that we have now is going out of support. It only did one thing, and that is detect...

Sep 2022
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Analyst/Coordinator

Relationship

Once Palo Alto Networks took over Zingbox, we felt like the vendor became a much bigger...

Sep 2022
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Analyst/Coordinator

Loyalty

We know that there are more devices out there than the system can discover. The system needs an...

Sep 2022
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Analyst/Coordinator

Loyalty, Value

There may have been a couple of updates after Zingbox was acquired by Palo Alto Networks, but...

Sep 2022
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Analyst/Coordinator

Product

Palo Alto Networks' system gets a lot of the information from the Mac address. Things really heavily...

Sep 2022
||
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Analyst/Coordinator

Relationship

If we need support, we can call the vendor, and they answer. We get pretty good and fast responses....

Sep 2022
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Analyst/Coordinator

Relationship

I don't think we are getting everything we need, but that has more to do with the capability of the...

Sep 2022
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Director

Product

The software has simple technology and knows how devices are supposed to act. So if I plug a...

Sep 2022
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Director

Operations, Product

It took us a little while to figure out the product. The interface is not as common as other...

Sep 2022
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Director

Relationship, Operations

I can get support when I need it. Palo Alto Networks is the best company I have dealt with. I don't...

Sep 2022
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(0)
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Director

Loyalty, Relationship

I don't think my high satisfaction will change in the next year unless something dramatically...

Sep 2022
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(0)
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Director

Loyalty, Relationship, Value

When Palo Alto Networks took over Zingbox, the product stayed fundamentally the same. I have been on...

Sep 2022
||
(0)
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Director

Loyalty, Product

The solution is a good product, and I really like it. It allows me to get a good night's sleep....

Sep 2022
||
(0)
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Director

Loyalty

Palo Alto Networks hasn't really become a well-known entity yet. So when we mention Zingbox or Palo...

Sep 2022
||
(0)
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Analyst/Coordinator

Operations

Palo Alto Networks does very well with implementation. They continually update their installation...

Jul 2022
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

We have a couple of kinks to work out, but otherwise, we are doing very well. One of the kinks...

Jul 2022
||
(0)
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Analyst/Coordinator

Product

We have room for improvement with our integration goals for Palo Alto Networks' product. We have...

Jul 2022
||
(0)
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Analyst/Coordinator

Relationship

Palo Alto Networks has improved on their customer support. We had some challenges over the past...

Jul 2022
||
(0)
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Analyst/Coordinator

Relationship

Palo Alto Networks could be a little more proactive. We meet with the vendor regularly, but...

Jul 2022
||
(0)
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Analyst/Coordinator

Loyalty

If I were talking to a peer who was considering Palo Alto Networks' system, I would make sure that...

Jul 2022
||
(0)
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Analyst/Coordinator

Culture, Relationship

So far, Palo Alto Networks has kept their promises. We have put in early requests for statements of...

Jul 2022
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(0)
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Manager

Product, Value

I wish we could take more advantage of what Palo Alto Networks does, but we just don’t have the...

Jun 2022
||
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Manager

Relationship

We have regular calls with the vendor, and we can talk to somebody about our problems and questions....

Jun 2022
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