IoT Security
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Justin Porter
Research Director
KLAS Research Director - Justin Porter
 
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User Commentary

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Analyst/Coordinator

Technology

The appliance that we have now is going out of support. It only did one thing, and that is detect...

Sep 2022
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Analyst/Coordinator

Relationship

Once Palo Alto Networks took over Zingbox, we felt like the vendor became a much bigger...

Sep 2022
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Analyst/Coordinator

Future Outlook

We know that there are more devices out there than the system can discover. The system needs an...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

There may have been a couple of updates after Zingbox was acquired by Palo Alto Networks, but...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

Palo Alto Networks' system gets a lot of the information from the Mac address. Things really heavily...

Sep 2022
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Analyst/Coordinator

Service and Support

If we need support, we can call the vendor, and they answer. We get pretty good and fast responses....

Sep 2022
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Analyst/Coordinator

Technology

I don't think we are getting everything we need, but that has more to do with the capability of the...

Sep 2022
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Director

Functionality and Upgrades

The software has simple technology and knows how devices are supposed to act. So if I plug a...

Sep 2022
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Director

Functionality and Upgrades

It took us a little while to figure out the product. The interface is not as common as other...

Sep 2022
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Director

Service and Support

I can get support when I need it. Palo Alto Networks is the best company I have dealt with. I don't...

Sep 2022
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Director

Future Outlook

I don't think my high satisfaction will change in the next year unless something dramatically...

Sep 2022
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Director

Relationship

When Palo Alto Networks took over Zingbox, the product stayed fundamentally the same. I have been on...

Sep 2022
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Director

Functionality and Upgrades

The solution is a good product, and I really like it. It allows me to get a good night's sleep....

Sep 2022
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Director

Interfacing and Integration

Palo Alto Networks hasn't really become a well-known entity yet. So when we mention Zingbox or Palo...

Sep 2022
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Director

Lessons Learned

If someone is not using the solution, they should try it. When we first deployed this product in our...

Sep 2022
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Analyst/Coordinator

Implementation and Training

Palo Alto Networks does very well with implementation. They continually update their installation...

Jul 2022
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Analyst/Coordinator

Technology

We have a couple of kinks to work out, but otherwise, we are doing very well. One of the kinks...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

We have room for improvement with our integration goals for Palo Alto Networks' product. We have...

Jul 2022
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Analyst/Coordinator

Service and Support

Palo Alto Networks has improved on their customer support. We had some challenges over the past...

Jul 2022
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Analyst/Coordinator

Relationship

Palo Alto Networks could be a little more proactive. We meet with the vendor regularly, but...

Jul 2022
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Analyst/Coordinator

Lessons Learned

If I were talking to a peer who was considering Palo Alto Networks' system, I would make sure that...

Jul 2022
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Analyst/Coordinator

Relationship

So far, Palo Alto Networks has kept their promises. We have put in early requests for statements of...

Jul 2022
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Manager

Functionality and Upgrades

I wish we could take more advantage of what Palo Alto Networks does, but we just don’t have the...

Jun 2022
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Manager

Relationship

We have regular calls with the vendor, and we can talk to somebody about our problems and questions....

Jun 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We had a gap in our system where some parts of our network weren't being watched. We picked Palo...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The solution is a great tracking tool. Its greatest strength is that it is well designed. The...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The negative side of the solution is dealing with false positives because we have to track...

Apr 2022
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Analyst/Coordinator

Future Outlook

Since Zingbox was acquired by Palo Alto Networks, we hoped that the vendor would integrate their...

Apr 2022
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Director

Other Observations & Comments

The vendor is trying to readvertise a lot of things to make their product look like the latest and...

Dec 2021
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Director

Relationship

The dissatisfaction is that the vendor is moving toward being platform-centric, meaning that they...

Dec 2021
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Director

Relationship

The acquisition of Zingbox by Palo Alto Networks hasn't impacted much from the operational...

Dec 2021
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Director

Other Observations & Comments

When the system came out, it was pretty darn good. It was something that no one else was doing for...

Dec 2021
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Director

Functionality and Upgrades

We actually got an FBI warning that there were believed Russian attempts to connect to hospital...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

The product is valuable for IT because we can use it for inventory purposes, tracking, and seeing...

Dec 2021
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Analyst/Coordinator

Relationship

Our experience with the product is going well. The product really covers the gap of tracking and...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

The product helps with monitoring devices that are off the domain. The product is really intended...

Dec 2021
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Analyst/Coordinator

Service and Support

Around the time of the implementation, our communication with the vendor was all through email, and...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

We address remediation internally, so we have never needed to reach out to the vendor for that, but...

Dec 2021
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Analyst/Coordinator

Interfacing and Integration

The product has integration features, though they aren't really in scope. The system does integrate...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

The outcome of the product is visibility where needed and more awareness for the workforce about...

Dec 2021
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Analyst/Coordinator

Other Observations & Comments

Whether I would recommend the product to someone else really depends on their gaps. Under the...

Dec 2021
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