IoT Security Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Value
Charging for every little thing was a problem for us early on, and we nipped it in the bud. It is no...
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Relationship
We don't call Palo Alto Networks much, but when we do, their people are very receptive.
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Operations
The product is more and more complex to operate. The training is probably around the same, but the...
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Culture, Relationship
A lot of Palo Alto Networks' products perform as they should. I don't find that they talk about...
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Value
I don't know that today I would call IoT Security an enterprise standard for us. As we need to...
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Culture
We have been pleased with the sales part of Palo Alto Networks. We haven't gotten too much into the...
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Product, Value
We have been quite impressed with what we have seen in the system so far in terms of its tools, its...
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Loyalty
We have pretty much thrown our hands up with Palo Alto Networks and are moving on to a different...
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Relationship
Getting a resolution from the vendor is a matter of sending an email to the customer support...
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Relationship
Palo Alto Networks does communicate their road map, but they could communicate more specific...
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Culture, Loyalty
We were told last year that the legacy product would continue to be supported, but a few months ago,...
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Relationship, Product
With algorithms, the vendor can categorize and profile devices, but the vendor’s labels are...
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Loyalty, Relationship
The vendor has supported us and provided replacement hardware when needed. We used to have them...
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Relationship, Operations
The vendor has been very supportive with implementations. There aren’t many with the legacy product,...
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Product
The system's functionality is the same as it was with Zingbox, but the user access is different. We...
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Operations, Product
The system's functionality is really good, but some of its setup is a little unique. We have had...
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Relationship
We have struggled a lot with the vendor's support. Once our ticket hits someone on the vendor's...
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Relationship
It was a challenge for us to do tickets through Zendesk. Some of our tickets went on for months. The...
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Product
The system's AI has an issue with internal addresses being categorized as external.
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Culture
The vendor promised us something more than a year ago that they still haven't delivered.
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Product
In the past, the vendor had an integration engine in the appliance. Now, they have had to stand up a...
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