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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Manager

Palo Alto Networks recently changed their licensing model, and it seems like they are going the...

Sep 2021
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Manager

Palo Alto Networks' integrations need improvement. Zingbox seemed to be open to everyone in terms of...

Sep 2021
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Manager

I like how Palo Alto Networks has changed their licensing model. Before, their licensing as Zingbox...

Sep 2021
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Manager

Palo Alto Networks has maintained the service and support since moving from Zingbox. They have...

Sep 2021
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Manager

Training is lacking on Palo Alto Networks' side. They could be better with more training materials...

Sep 2021
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Manager

Provisioning the users with the new UI and updating the documentation could definitely be improved...

Sep 2021
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Manager

Palo Alto Networks could be a little bit more responsive. They are eventually responsive, and when...

Sep 2021
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Manager

We waffled between vendors. However, as soon as Zingbox was purchased by Palo Alto Networks, it was...

Sep 2021
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Manager

We have meetings with Palo Alto Networks' IoT engineers. They are always making us aware of any new...

Sep 2021
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Manager

IoT Security is one of the slower adoptive technologies, and people are trying to get up to speed as...

Sep 2021
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Manager

One really neat feature that Palo Alto Networks is getting away from is the utilization of medical...

Sep 2021
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Manager

On the administrative side, provisioning user accounts is a little cumbersome. We have been fumbling...

Sep 2021
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Manager

We had over a thousand assets that we couldn’t match, and we needed to put boots on the ground to...

Sep 2021
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Manager

It took us a very long time to implement the product. It takes several months for an IoT system to...

Sep 2021
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Manager

We found out that we needed to purchase an integration product for one of our systems. Then there...

Sep 2021
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Manager

We had an issue where we could have two devices, one that was connected and one that was not...

Sep 2021
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Analyst/Coordinator

We see small upgrades to the solution instead of major upgrades. There are a few things that the...

Aug 2021
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Analyst/Coordinator

The standalone IoT Security product has gone through some end-user changes and its graphical...

Aug 2021
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Analyst/Coordinator

I haven't put a lot of thought into where we would like to see Palo Alto Networks go in the future...

Aug 2021
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Analyst/Coordinator

Palo Alto Networks is doing a really good job of taking our feedback. We put in a tremendous number...

Aug 2021
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Analyst/Coordinator

The odds of us moving over to the vendor's firewall solution are slim. We already have a good...

Aug 2021
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Analyst/Coordinator

We are having an integration challenge between the solution and another platform. I can't pinpoint...

Aug 2021
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Analyst/Coordinator

Overall, we are in a very positive place with the solution. I feel very comfortable with it. I hope...

Aug 2021
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Analyst/Coordinator

I am trying to get into the habit of calling the solution by its new name, especially when I am...

Aug 2021
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Analyst/Coordinator

After the acquisition by Palo Alto Networks, there were definitely some changes to the tech support...

Aug 2021
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Analyst/Coordinator

In our contract, we requested a dedicated resource from the vendor. They maintained that process...

Aug 2021
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Analyst/Coordinator

Palo Alto Networks is supporting two versions of the product. We use their standalone application....

Aug 2021
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Director

Palo Alto Networks does quarterly road-map sessions with us to discuss what is coming down the pipe....

Aug 2021
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Director

The Palo Alto Networks device will send alerts when there are problems. However, we have an issue...

Aug 2021
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Director

Some of the deeper features have a learning curve. We had some sessions to talk through things with...

Aug 2021
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Director

Palo Alto Networks’ system is functioning well now that there are ongoing back-and-forth...

Aug 2021
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Director

The system seems to function well, and the UI is good. The product is fairly intuitive. I absolutely...

Aug 2021
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Director

When we escalate issues to Palo Alto Networks, some issues take longer to address than others.

Aug 2021
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Analyst/Coordinator

We saw Palo Alto Networks acquire Zingbox, and that didn't change much for us. The product has been...

Aug 2021
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Analyst/Coordinator

There is definitely value in the product. That is the reason we use it. We are still trying to...

Aug 2021
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Analyst/Coordinator

Not even Palo Alto Networks can present and provide a product as straightforward as it may seem out...

Aug 2021
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Analyst/Coordinator

Palo Alto Networks provides quarterly updates with feature and product enhancements to all their...

Aug 2021
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Analyst/Coordinator

We would like to be able to see every medical device in our network with Palo Alto Networks' system....

Aug 2021
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Analyst/Coordinator

We selected Palo Alto Networks because we needed to see devices that other monitoring detecting...

Aug 2021
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Manager

There was some turnover when the transition happened to Palo Alto Networks. We did have to reach out...

Jul 2021
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Manager

Zingbox is still supported. That transition was pretty easy. The communication has been great, and...

Jul 2021
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Manager

We have gotten a lot of freebies and add-ons based on suggestions. So the vendor has been pretty...

Jul 2021
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Manager

I am hoping that the integration drastically changes. We have other Palo Alto Networks products, and...

Jul 2021
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Manager

People might want to do their own research and see what fits them best, but I still recommend the...

Jul 2021
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Manager

Overall, the solution has been really good. It was very easy to implement. Palo Alto Networks came...

Jul 2021
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Manager

We thought IoT Security was great, so we went with it. It was highly recommended, and there are...

Jul 2021
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Manager

We are a small facility, and these types of products are pretty expensive to us. Driving more value...

Jul 2021
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Manager

I like the idea that Palo Alto Networks has monthly calls to see how we are doing and so forth. We...

Jul 2021
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Manager

The product works really well for us. It gives us alerts and tells us about products that are at the...

Jul 2021
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Manager

The only thing that was bizarre was the software was all up and running, and everything was good,...

Jul 2021
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Director

IoT Security is not part of our long-term plans. Palo Alto Networks is switching the way that they...

Jul 2021
||
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Director

IoT Security is not as easy to use as some systems. There is a bit of a learning curve.

Jul 2021
||
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CISO

Hopefully, I am going to be getting the capital funds to purchase Palo Alto Networks’ firewalls....

Nov 2020
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CIO

With Zingbox's acquisition by Palo Alto Networks, it is not as easy for me to directly engage with...

Sep 2020
||
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CIO

The story I am getting from the Palo Alto Networks team is that the product is just going to be...

Sep 2020
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CIO

We would like to advance the traffic that is flowing in the product, so we might look at some new...

Sep 2020
||
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CIO

We were already a Palo Alto Networks customer before they acquired Zingbox. We have invested in Palo...

Sep 2020
||
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CIO

There is nothing happening with the Zingbox product outside of the biomedical space. But the product...

Sep 2020
||
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CIO

We have only deployed the product in one area. I would like to send network feeds out to other...

Sep 2020
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CIO

Some vendors tend to call us and tell us that we have a problem before we realize that is the case....

Sep 2020
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