IoT Security
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Joe VanDeGraaff
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User Commentary

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Manager

I wish we could take more advantage of what Palo Alto Networks does, but we just don’t have the...

Jun 2022
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Manager

We have regular calls with the vendor, and we can talk to somebody about our problems and questions....

Jun 2022
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Analyst/Coordinator

We had a gap in our system where some parts of our network weren't being watched. We picked Palo...

Apr 2022
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Analyst/Coordinator

The solution is a great tracking tool. Its greatest strength is that it is well designed. The...

Apr 2022
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Analyst/Coordinator

The negative side of the solution is dealing with false positives because we have to track...

Apr 2022
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Analyst/Coordinator

Since Zingbox was acquired by Palo Alto Networks, we hoped that the vendor would integrate their...

Apr 2022
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Director

The vendor is trying to readvertise a lot of things to make their product look like the latest and...

Dec 2021
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Director

The dissatisfaction is that the vendor is moving toward being platform-centric, meaning that they...

Dec 2021
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Director

The acquisition of Zingbox by Palo Alto Networks hasn't impacted much from the operational...

Dec 2021
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Director

When the system came out, it was pretty darn good. It was something that no one else was doing for...

Dec 2021
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Director

We actually got an FBI warning that there were believed Russian attempts to connect to hospital...

Dec 2021
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Analyst/Coordinator

The product is valuable for IT because we can use it for inventory purposes, tracking, and seeing...

Dec 2021
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Analyst/Coordinator

Our experience with the product is going well. The product really covers the gap of tracking and...

Dec 2021
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Analyst/Coordinator

The product helps with monitoring devices that are off the domain. The product is really intended...

Dec 2021
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Analyst/Coordinator

Around the time of the implementation, our communication with the vendor was all through email, and...

Dec 2021
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Analyst/Coordinator

We address remediation internally, so we have never needed to reach out to the vendor for that, but...

Dec 2021
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Analyst/Coordinator

The product has integration features, though they aren't really in scope. The system does integrate...

Dec 2021
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Analyst/Coordinator

The outcome of the product is visibility where needed and more awareness for the workforce about...

Dec 2021
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Analyst/Coordinator

Whether I would recommend the product to someone else really depends on their gaps. Under the...

Dec 2021
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Director

Palo Alto Networks is one of our core vendors. They are my number-one vendor when it comes to...

Dec 2021
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Director

We have had challenges with Palo Alto Networks’ administrative side, specifically licensing. There...

Dec 2021
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Director

Palo Alto Networks could be leveraging or participating in more beta programs. That participation...

Dec 2021
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Director

Palo Alto Networks kept their promises, but it was very clear that the licensing group was not...

Dec 2021
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Director

When Zingbox got acquired by Palo Alto Networks, there was obviously a little bit of apprehension....

Dec 2021
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Director

I would tell others that IoT Security is going to give them a lot of data and illuminate their...

Dec 2021
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Director

I get the feeling that Palo Alto Networks has been understaffed recently. That is a theme in a lot...

Dec 2021
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Director

Our representative team from Palo Alto Networks meets with us regularly. Before that meeting, my...

Dec 2021
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Manager

I had some problems getting integration at the beginning, but now things are fine. The integration...

Oct 2021
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Manager

The product could have a more intuitive interface; that would be helpful. The current interface is...

Oct 2021
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Manager

Palo Alto Networks has never actively helped us enact risk remediation, and I honestly don't want...

Oct 2021
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Manager

The product is the only doorway into the IoT devices in our environment. The most important thing is...

Oct 2021
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Manager

We pay one price that covers all the IoT devices in our environment. We are seeing measurable...

Oct 2021
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Manager

Whether the product is part of our long-term plans is to be determined. For the time being, it is,...

Oct 2021
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Manager

The pain point is the support. The vendor's support can be slow, or they might miss on fixing...

Oct 2021
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Director

The vendor stays in touch with me as good as or better than any vendor I have ever dealt with. They...

Oct 2021
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Director

There is still room for more integration in the product. There is discussion of that, but it hasn’t...

Oct 2021
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Director

Palo Alto Networks is tireless when it comes to innovation. They are constantly making changes and...

Oct 2021
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Director

Palo Alto Networks has set up frequent meetings with me where we go over details of the product, and...

Oct 2021
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Director

One of Palo Alto Networks’s executives is a terrific person, and I love them to death. They are very...

Oct 2021
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Director

I sleep better at night because of this product. I am ecstatic about this product. I have been from...

Oct 2021
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Director

The product gives us fast and easy visibility for snap judgments. We can make educated decisions on...

Oct 2021
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Manager

Palo Alto Networks is constantly improving the product, and it works well.

Oct 2021
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Analyst/Coordinator

It doesn't take much for the vendor to react if we have something that we need to get done. We...

Oct 2021
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Analyst/Coordinator

Palo Alto Networks’ product is right there with its competitors. The vendor is continually growing...

Oct 2021
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Analyst/Coordinator

The vendor was formerly called Zingbox, and they were purchased by Palo Alto Networks. A lot of...

Oct 2021
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Analyst/Coordinator

There isn't really a lot of training. We really just get training as we need it; we just ask the...

Oct 2021
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Analyst/Coordinator

I like the product. The interface is pretty simple and intuitive. After the initial training, the...

Oct 2021
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Manager

Recently, we were on a call with some of Palo Alto Networks' executive team. However, that happens...

Oct 2021
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Manager

We got appliances from the companies we were looking at, plugged the appliances in, and looked at...

Oct 2021
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Manager

Many aspects of the tool have a lot of room to grow. We can easily get the information out of the...

Oct 2021
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Manager

When Palo Alto Networks took over the support from Zingbox, the company became bigger. Everybody...

Oct 2021
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Manager

The medical field seemed to be Palo Alto Networks' niche. When we looked at all the data between the...

Oct 2021
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Manager

We gather a great deal of data, and it is helpful for us to understand what is out there. We can...

Oct 2021
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Manager

The product is a good fit for us because we have other Palo Alto Networks products. The data that is...

Oct 2021
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Manager

If an organization wants to know what they have with their medical devices, that is Palo Alto...

Oct 2021
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Manager

From a normal security standpoint, the product is helping us to pinpoint where the devices are. The...

Oct 2021
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Manager

The product is very valuable. The level of data that the product provides at the granular level is...

Oct 2021
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Manager

The need to tie appliances to firewalls is a pain point for former Zingbox customers. Everything is...

Oct 2021
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Manager

We have a recurring call with Palo Alto Networks. They reach out to us to tell us about the new...

Oct 2021
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Manager

Ultimately, the product works by being plugged in to our core switches. If an organization has a lot...

Oct 2021
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Manager

There was a lack of ticketing system integrations in the product. Palo Alto Networks had a service...

Oct 2021
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Manager

Palo Alto Networks started with a certain type of integration for scanning. I have found that the...

Oct 2021
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Manager

Without Palo Alto Networks, we are blind. Before we had this system, we had no process to monitor...

Oct 2021
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Manager

A couple of customer success experts from Palo Alto Networks signed up for our deployment. I could...

Oct 2021
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Manager

Palo Alto Networks made the tool easy to integrate into our environment. The system does an...

Oct 2021
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Manager

Moving our data from our Zingbox database to the Palo Alto Networks environment is going to be a...

Oct 2021
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Manager

Palo Alto Networks recently changed their licensing model, and it seems like they are going the...

Sep 2021
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Manager

Palo Alto Networks' integrations need improvement. Zingbox seemed to be open to everyone in terms of...

Sep 2021
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Manager

I like how Palo Alto Networks has changed their licensing model. Before, their licensing as Zingbox...

Sep 2021
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Manager

Palo Alto Networks has maintained the service and support since moving from Zingbox. They have...

Sep 2021
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Manager

Training is lacking on Palo Alto Networks' side. They could be better with more training materials...

Sep 2021
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Manager

Provisioning the users with the new UI and updating the documentation could definitely be improved...

Sep 2021
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Manager

Palo Alto Networks could be a little bit more responsive. They are eventually responsive, and when...

Sep 2021
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Manager

We waffled between vendors. However, as soon as Zingbox was purchased by Palo Alto Networks, it was...

Sep 2021
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Manager

We have meetings with Palo Alto Networks' IoT engineers. They are always making us aware of any new...

Sep 2021
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Manager

IoT Security is one of the slower adoptive technologies, and people are trying to get up to speed as...

Sep 2021
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Manager

One really neat feature that Palo Alto Networks is getting away from is the utilization of medical...

Sep 2021
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Manager

On the administrative side, provisioning user accounts is a little cumbersome. We have been fumbling...

Sep 2021
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Manager

We had over a thousand assets that we couldn’t match, and we needed to put boots on the ground to...

Sep 2021
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Manager

It took us a very long time to implement the product. It takes several months for an IoT system to...

Sep 2021
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Manager

We found out that we needed to purchase an integration product for one of our systems. Then there...

Sep 2021
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Manager

We had an issue where we could have two devices, one that was connected and one that was not...

Sep 2021
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Analyst/Coordinator

We see small upgrades to the solution instead of major upgrades. There are a few things that the...

Aug 2021
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Analyst/Coordinator

The standalone IoT Security product has gone through some end-user changes and its graphical...

Aug 2021
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Analyst/Coordinator

I haven't put a lot of thought into where we would like to see Palo Alto Networks go in the future...

Aug 2021
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Analyst/Coordinator

Palo Alto Networks is doing a really good job of taking our feedback. We put in a tremendous number...

Aug 2021
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Analyst/Coordinator

The odds of us moving over to the vendor's firewall solution are slim. We already have a good...

Aug 2021
||
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Analyst/Coordinator

We are having an integration challenge between the solution and another platform. I can't pinpoint...

Aug 2021
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Analyst/Coordinator

Overall, we are in a very positive place with the solution. I feel very comfortable with it. I hope...

Aug 2021
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Analyst/Coordinator

I am trying to get into the habit of calling the solution by its new name, especially when I am...

Aug 2021
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Analyst/Coordinator

After the acquisition by Palo Alto Networks, there were definitely some changes to the tech support...

Aug 2021
||
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Analyst/Coordinator

In our contract, we requested a dedicated resource from the vendor. They maintained that process...

Aug 2021
||
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Analyst/Coordinator

Palo Alto Networks is supporting two versions of the product. We use their standalone application....

Aug 2021
||
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Director

Palo Alto Networks does quarterly road-map sessions with us to discuss what is coming down the pipe....

Aug 2021
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Director

The Palo Alto Networks device will send alerts when there are problems. However, we have an issue...

Aug 2021
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Director

Some of the deeper features have a learning curve. We had some sessions to talk through things with...

Aug 2021
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Director

Palo Alto Networks’ system is functioning well now that there are ongoing back-and-forth...

Aug 2021
||
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Director

The system seems to function well, and the UI is good. The product is fairly intuitive. I absolutely...

Aug 2021
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Director

When we escalate issues to Palo Alto Networks, some issues take longer to address than others.

Aug 2021
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Analyst/Coordinator

We saw Palo Alto Networks acquire Zingbox, and that didn't change much for us. The product has been...

Aug 2021
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Analyst/Coordinator

There is definitely value in the product. That is the reason we use it. We are still trying to...

Aug 2021
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Analyst/Coordinator

Not even Palo Alto Networks can present and provide a product as straightforward as it may seem out...

Aug 2021
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Analyst/Coordinator

Palo Alto Networks provides quarterly updates with feature and product enhancements to all their...

Aug 2021
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Analyst/Coordinator

We would like to be able to see every medical device in our network with Palo Alto Networks' system....

Aug 2021
||
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Analyst/Coordinator

We selected Palo Alto Networks because we needed to see devices that other monitoring detecting...

Aug 2021
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Manager

There was some turnover when the transition happened to Palo Alto Networks. We did have to reach out...

Jul 2021
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Manager

Zingbox is still supported. That transition was pretty easy. The communication has been great, and...

Jul 2021
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Manager

We have gotten a lot of freebies and add-ons based on suggestions. So the vendor has been pretty...

Jul 2021
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Manager

I am hoping that the integration drastically changes. We have other Palo Alto Networks products, and...

Jul 2021
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Manager

People might want to do their own research and see what fits them best, but I still recommend the...

Jul 2021
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Manager

Overall, the solution has been really good. It was very easy to implement. Palo Alto Networks came...

Jul 2021
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Manager

We thought IoT Security was great, so we went with it. It was highly recommended, and there are...

Jul 2021
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Manager

We are a small facility, and these types of products are pretty expensive to us. Driving more value...

Jul 2021
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Manager

I like the idea that Palo Alto Networks has monthly calls to see how we are doing and so forth. We...

Jul 2021
||
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Manager

The product works really well for us. It gives us alerts and tells us about products that are at the...

Jul 2021
||
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Manager

The only thing that was bizarre was the software was all up and running, and everything was good,...

Jul 2021
||
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Director

IoT Security is not part of our long-term plans. Palo Alto Networks is switching the way that they...

Jul 2021
||
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Director

IoT Security is not as easy to use as some systems. There is a bit of a learning curve.

Jul 2021
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