IoT Security Commentary
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Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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User Commentary

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VP/Other Executive

Value

Charging for every little thing was a problem for us early on, and we nipped it in the bud. It is no...

Jun 2024
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VP/Other Executive

Relationship

We don't call Palo Alto Networks much, but when we do, their people are very receptive.

Jun 2024
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VP/Other Executive

Operations

The product is more and more complex to operate. The training is probably around the same, but the...

Jun 2024
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VP/Other Executive

Culture, Relationship

A lot of Palo Alto Networks' products perform as they should. I don't find that they talk about...

Jun 2024
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VP/Other Executive

Value

I don't know that today I would call IoT Security an enterprise standard for us. As we need to...

Jun 2024
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CIO

Culture

We have been pleased with the sales part of Palo Alto Networks. We haven't gotten too much into the...

Mar 2024
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CIO

Product, Value

We have been quite impressed with what we have seen in the system so far in terms of its tools, its...

Mar 2024
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CISO

Loyalty

We have pretty much thrown our hands up with Palo Alto Networks and are moving on to a different...

Feb 2024
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Manager

Relationship

Getting a resolution from the vendor is a matter of sending an email to the customer support...

Dec 2023
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Manager

Relationship

Palo Alto Networks does communicate their road map, but they could communicate more specific...

Dec 2023
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Manager

Culture, Loyalty

We were told last year that the legacy product would continue to be supported, but a few months ago,...

Dec 2023
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Manager

Relationship, Product

With algorithms, the vendor can categorize and profile devices, but the vendor’s labels are...

Dec 2023
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Manager

Loyalty, Relationship

The vendor has supported us and provided replacement hardware when needed. We used to have them...

Dec 2023
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Manager

Relationship, Operations

The vendor has been very supportive with implementations. There aren’t many with the legacy product,...

Dec 2023
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Analyst/Coordinator

Product

The system's functionality is the same as it was with Zingbox, but the user access is different. We...

Dec 2023
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Analyst/Coordinator

Operations, Product

The system's functionality is really good, but some of its setup is a little unique. We have had...

Dec 2023
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Analyst/Coordinator

Relationship

We have struggled a lot with the vendor's support. Once our ticket hits someone on the vendor's...

Dec 2023
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Analyst/Coordinator

Relationship

It was a challenge for us to do tickets through Zendesk. Some of our tickets went on for months. The...

Dec 2023
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Analyst/Coordinator

Product

The system's AI has an issue with internal addresses being categorized as external.

Dec 2023
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Analyst/Coordinator

Culture

The vendor promised us something more than a year ago that they still haven't delivered.

Dec 2023
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Analyst/Coordinator

Product

In the past, the vendor had an integration engine in the appliance. Now, they have had to stand up a...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

The Zingbox product could do better in terms of automatic device profiling. There is still a lot of...

Aug 2023
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Analyst/Coordinator

Loyalty, Value

Whether I would buy IoT Security again would really depend on the budget that we would have...

Aug 2023
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Analyst/Coordinator

Operations

Whenever there is a major upgrade, Palo Alto Networks will inform their customers and do a one-hour...

Aug 2023
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Analyst/Coordinator

Product

IoT Security is fairly easy to navigate through. And Palo Alto Networks has provided some...

Aug 2023
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Director

Relationship

There is still a lot of new stuff coming out that not everyone has their finger on the pulse of. I...

Jul 2023
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Director

Relationship

Sometimes it takes a little time to get ahold of the person we are looking for at the vendor's...

Jul 2023
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Director

Operations

Not long after we got IoT Security and were trained on it, there was a change that changed the look...

Jul 2023
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Director

Product

Zingbox's stuff goes beyond IoT Security, and Zingbox can give us reporting on computers and network...

Jul 2023
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Director

Relationship

The vendor lets us know what is coming down the road and anything that is going on within the...

Jul 2023
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Director

Relationship

My representative lets me know about changes, and we discuss any instances that we need to...

Jul 2023
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Director

Operations

The vendor sent one of their senior technicians on-site to deploy IoT Security for us, and that...

Jul 2023
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