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User Commentary
Product
The system monitors our IoT devices and alerts us to any issues. So far, our experience with the...
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Culture, Relationship
We have discussions with Palo Alto Networks, and they are on top of things. However, I haven't...
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Relationship, Relationship
Whenever we work with Palo Alto Networks, we work directly with the customer support team that has...
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Relationship, Relationship
Palo Alto Networks is very proactive. We get little snippets, media, and news alerts from them every...
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Loyalty, Loyalty
I don't think that we will have any sort of negative experience with the vendor's upgrades or design...
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Product, Product
IoT Security is able to take the things that our staff members are investigating and break them down...
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Product, Product
IoT Security's dashboard is cluttered. I have to think about it from an engineering standpoint and...
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Loyalty, Loyalty, Relationship, Relationship, Product, Product
The vendor made a big leap with the latest version of the software, but they haven't done much in...
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Loyalty, Loyalty
Palo Alto Networks has different product offerings based on their relationships with different...
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Relationship
Palo Alto Networks definitely knows where things need to go, and they are delivering. For example,...
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Product
Sometimes we have challenges with integrating IoT Security. For example, when we want to integrate...
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Relationship
If we need something, we call the support team. We have a dedicated customer success person that we...
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Relationship
Our experience with Palo Alto Networks has been frustrating and difficult. We have a nonstandard...
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Relationship
We have an issue with the product, and it is taking a long time for the vendor to resolve the issue....
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Operations
The vendor provides emails with links to training videos and resources to understand the system....
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Relationship
In terms of vendor executive involvement, I haven’t had an executive get on a call yet. The vendor...
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Product
In terms of the user experience, the system looks really user friendly. It is easy to see things....
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Relationship, Operations
The vendor needs to be more proactive in getting back to the users in terms of following up and...
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Loyalty, Operations
The acquisition of Zingbox might have been the reason for the negative experiences we have been...
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Loyalty, Product
Transitioning to the newer version has become a financial and operational challenge just because of...
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Culture, Product
I haven't seen any new technology since we started using the application, but to be fair, we haven’t...
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Relationship
It seems like a lot of the staff responsible for supporting the IoT security product may have come...
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Operations
There are no specific training tracks for IoT Security that we are aware of. Everything is kind of...
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Relationship
Palo Alto Networks does a very good job of communicating where the product is going. I meet...
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Product
Like anything, there are little bugs with IoT Security. As a data lake cloud element, sometimes when...
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Loyalty, Product
Palo Alto Networks does really well at integrating the Apollo stack, and we continue to see it...
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Value
I have to roll the product out in stages because of the price. I have to be pragmatic about what I...
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Relationship
The support people resolve problems. But we have to go through the tier-one area, and sometimes my...
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Loyalty, Value
I would recommend Palo Alto Networks' product to a rich friend. Small community hospitals would...
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Value
The acquisition has been smooth. I can't think of any noise or issues that have popped up as a...
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Relationship
Palo Alto Networks’ support team does a good job, and they try very hard, but we have trained our...
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Operations, Product
I would rate the product's ease of use lower on the scale only because of the complexity of managing...
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Relationship
I would like to see Palo Alto Networks be more proactive with their road maps. We have to pull a...
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Relationship
Palo Alto Networks’ solution is designed for the bigger-dollar, larger, global organizations, so it...
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Loyalty
The appliance that we have now is going out of support. It only did one thing, and that is detect...
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Relationship
Once Palo Alto Networks took over Zingbox, we felt like the vendor became a much bigger...
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Loyalty
We know that there are more devices out there than the system can discover. The system needs an...
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Loyalty, Value
There may have been a couple of updates after Zingbox was acquired by Palo Alto Networks, but...
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Product
Palo Alto Networks' system gets a lot of the information from the Mac address. Things really heavily...
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Relationship
If we need support, we can call the vendor, and they answer. We get pretty good and fast responses....
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Relationship
I don't think we are getting everything we need, but that has more to do with the capability of the...
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Product
The software has simple technology and knows how devices are supposed to act. So if I plug a...
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Operations, Product
It took us a little while to figure out the product. The interface is not as common as other...
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Relationship, Operations
I can get support when I need it. Palo Alto Networks is the best company I have dealt with. I don't...
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Loyalty, Relationship
I don't think my high satisfaction will change in the next year unless something dramatically...
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Loyalty, Relationship, Value
When Palo Alto Networks took over Zingbox, the product stayed fundamentally the same. I have been on...
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Loyalty, Product
The solution is a good product, and I really like it. It allows me to get a good night's sleep....
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Loyalty
Palo Alto Networks hasn't really become a well-known entity yet. So when we mention Zingbox or Palo...
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Operations
Palo Alto Networks does very well with implementation. They continually update their installation...
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Loyalty, Relationship, Product
We have a couple of kinks to work out, but otherwise, we are doing very well. One of the kinks...
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Product
We have room for improvement with our integration goals for Palo Alto Networks' product. We have...
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Relationship
Palo Alto Networks has improved on their customer support. We had some challenges over the past...
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Relationship
Palo Alto Networks could be a little more proactive. We meet with the vendor regularly, but...
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Loyalty
If I were talking to a peer who was considering Palo Alto Networks' system, I would make sure that...
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Culture, Relationship
So far, Palo Alto Networks has kept their promises. We have put in early requests for statements of...
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Product, Value
I wish we could take more advantage of what Palo Alto Networks does, but we just don’t have the...
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Relationship
We have regular calls with the vendor, and we can talk to somebody about our problems and questions....
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