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KLAS Research Director - Adam Cherrington
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Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
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One of the most positive experiences I have had with the vendor was around pCare's support. We have...

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On my end as a recipient of data, the system is easy to use, but I don't know that the system is...

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We really struggle to get families to complete the customer satisfaction surveys. pCare has been...

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pCare is very good at communicating when we raise an issue or ask for a change. Changes are made...

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The vendor has been eminently flexible with our organization's very unique needs.

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The product is part of our long-term plans. We find it most useful when we have some processes...

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The vendor very much keeps their promises. We always have direct contact with our vendor...

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TruthPoint Rounds has been the best product for consumer engagement and satisfaction that I have...

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Our vendor representative is super responsive. A lot of the time, we get responses back the same day...

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We haven't had any problems with the system driving tangible outcomes. The vendor always helps us in...

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The system has given us the information that we have wanted. The process has been dynamic because of...

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The vendor has recently pushed out functionality for text-message surveys, so the vendor is...

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We have been working with the vendor, and they have helped us get an active survey in place and...

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The implementation of the system was fantastic. Our representative was involved with us in building...

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I didn't rate the vendor perfectly on training because we have never had any formal trainings other...

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The vendor gave us an introduction to their organization and what they would do for us. They have...

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The system makes things as easy as possible. We can push surveys out by phone, email, or text. We...

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Manager

The ease of the surveys and the ability to update new staff are great. Our representative makes...

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Manager

My score is reflective of the great service that the vendor has provided us with. pCare has had a...

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VP/Other Executive

If anything, pCare does quite the opposite of nickel-and-dime. They are very amenable. They work...

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I don’t believe we have encountered any issues with integration. I have had no issues with the...

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The vendor goes above and beyond. I have worked with many different vendors, and pCare is one of the...

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I would tell others about the ease of use for end users and the engagement from the pCare team. I...

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Director

The solution was absolutely worth every penny. We are ecstatic with it. It is a new shiny tool right...

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Director

We worked with a very small team, and the team followed through on everything that we asked. As we...

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Director

The vendor provided multiple training sessions for our staff. I remember the training being pretty...

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TruthPoint Rounds has definitely been great with reporting the data. When we were first setting up...

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TruthPoint Rounds emails the data to me. The vendor actually has the system set up to where it will...

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Director

Overall, I would say that TruthPoint Rounds is very great, and our representative is wonderful and...

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Director

The vendor was really helpful in redesigning a piece of the product that we use and working with us...

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Director

We have the option that every time a survey is completed, we can see the actual survey and the...

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Analyst/Coordinator

So far, things with RapidRoundsPlus have been good. With every implementation, there are kinks in...

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RapidRoundsPlus is still a desktop version, and I would like to see it as a one-touch application.

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RapidRoundsPlus was never on our list of things to use. It wasn’t something that we were even in the...

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TruthPoint has people all over, so our main point of contact is great and is always on top of...

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