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TruthPoint Rounds
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Adam Cherrington
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KLAS Research Director - Adam Cherrington
 
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User Commentary

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Analyst/Coordinator

The vendor changed the format and questions that they were using. That was a wonderful transition.

Jun 2021
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Analyst/Coordinator

If potential customers who are looking at the system don't trust it or think that it is a good...

Jun 2021
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Analyst/Coordinator

We meet with the vendor frequently and have meetings to see how things are going. They send us a...

Jun 2021
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Analyst/Coordinator

When I first came to my organization, I had no clue what to do with the system. The vendor took the...

Jun 2021
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Analyst/Coordinator

We have been pretty happy with TruthPoint Rounds. We used to use the product when someone was given...

Jun 2021
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Director

Our vendor representative was very personable and was right there to answer all questions very...

Apr 2021
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Director

The vendor's pricing is good. I haven’t been involved with the negotiations, but I know that we plan...

Apr 2021
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Director

We had some challenges, but the glitches were worked out pretty quickly. The system is easy to use,...

Apr 2021
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Director

The system has a lot of blank questions, and we can manipulate those questions. It is like a...

Apr 2021
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Director

If it were possible for people to pull their own data on the system, that would be a nice...

Apr 2021
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Director

The vendor executives have been readily available to people who are involved with the project. Their...

Apr 2021
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Director

I would recommend this product to someone in my position. It was so helpful that our representative...

Apr 2021
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Director

Our experience with the product was impacted by the COVID-19 pandemic. We launched the product and...

Apr 2021
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Director

Our experience was limited due to the COVID-19 pandemic. We haven’t had a chance to change up...

Apr 2021
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Director

One of the most positive experiences I have had with the vendor was around pCare's support. We have...

Apr 2021
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CMO

On my end as a recipient of data, the system is easy to use, but I don't know that the system is...

Apr 2021
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(0)
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CMO

We really struggle to get families to complete the customer satisfaction surveys. pCare has been...

Apr 2021
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CMO

pCare is very good at communicating when we raise an issue or ask for a change. Changes are made...

Apr 2021
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CMO

We have a point person from pCare who is in regular communication with us. We have that person's...

Apr 2021
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CMO

The vendor has been eminently flexible with our organization's very unique needs.

Apr 2021
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Manager

The product is part of our long-term plans. We find it most useful when we have some processes...

Apr 2021
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Manager

The vendor very much keeps their promises. We always have direct contact with our vendor...

Apr 2021
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(0)
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Manager

I would like to see a way for our patients or their families to sign up and do surveys themselves...

Apr 2021
||
(0)
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Director

TruthPoint Rounds has been the best product for consumer engagement and satisfaction that I have...

Apr 2021
||
(0)
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Director

Our vendor representative is super responsive. A lot of the time, we get responses back the same day...

Apr 2021
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(0)
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Director

We haven't had any problems with the system driving tangible outcomes. The vendor always helps us in...

Apr 2021
||
(0)
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Director

The system has given us the information that we have wanted. The process has been dynamic because of...

Apr 2021
||
(0)
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Director

The vendor has recently pushed out functionality for text-message surveys, so the vendor is...

Apr 2021
||
(0)
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Director

We have been working with the vendor, and they have helped us get an active survey in place and...

Apr 2021
||
(0)
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Director

The implementation of the system was fantastic. Our representative was involved with us in building...

Apr 2021
||
(0)
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Director

I didn't rate the vendor perfectly on training because we have never had any formal trainings other...

Apr 2021
||
(0)
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Director

The vendor gave us an introduction to their organization and what they would do for us. They have...

Apr 2021
||
(0)
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Director

The system makes things as easy as possible. We can push surveys out by phone, email, or text. We...

Apr 2021
||
(0)
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Manager

The ease of the surveys and the ability to update new staff are great. Our representative makes...

Apr 2021
||
(0)
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Manager

My score is reflective of the great service that the vendor has provided us with. pCare has had a...

Apr 2021
||
(0)
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VP/Other Executive

If anything, pCare does quite the opposite of nickel-and-dime. They are very amenable. They work...

Apr 2021
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(0)
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VP/Other Executive

I don’t believe we have encountered any issues with integration. I have had no issues with the...

Apr 2021
||
(0)
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VP/Other Executive

The vendor goes above and beyond. I have worked with many different vendors, and pCare is one of the...

Apr 2021
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VP/Other Executive

I would tell others about the ease of use for end users and the engagement from the pCare team. I...

Apr 2021
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Director

The solution was absolutely worth every penny. We are ecstatic with it. It is a new shiny tool right...

Apr 2021
||
(0)
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Director

We worked with a very small team, and the team followed through on everything that we asked. As we...

Apr 2021
||
(0)
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Director

The vendor provided multiple training sessions for our staff. I remember the training being pretty...

Apr 2021
||
(0)
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Director

TruthPoint Rounds has definitely been great with reporting the data. When we were first setting up...

Jan 2021
||
(0)
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Director

TruthPoint Rounds emails the data to me. The vendor actually has the system set up to where it will...

Jan 2021
||
(0)
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Director

Overall, I would say that TruthPoint Rounds is very great, and our representative is wonderful and...

Jan 2021
||
(0)
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Director

The vendor was really helpful in redesigning a piece of the product that we use and working with us...

Dec 2020
||
(0)
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Director

We have the option that every time a survey is completed, we can see the actual survey and the...

Dec 2020
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