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TruthPoint Rounds
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

What I like about TruthPoint Rounds is that it is very intuitive and easy to use. I get really quick...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to see more robust reports from the system. The vendor does a very good job with the...

Oct 2022
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Analyst/Coordinator

Service and Support

pCare’s staff is very responsive. If I have a need or a change request, they are typically able to...

Oct 2022
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Director

Service and Support

TruthPoint Rounds had some issues at the time of the go-live, but the vendor did a pretty bang-up...

Sep 2022
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Director

Functionality and Upgrades

For end users, TruthPoint Rounds is not overly complicated by any means.

Sep 2022
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Director

Functionality and Upgrades

With the way TruthPoint Rounds is set up, pCare doesn't allow us to run our own reports. That slows...

Sep 2022
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VP/Other Executive

Implementation and Training

We had a very complicated implementation. We asked pCare to help us with some of our challenges...

Aug 2022
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VP/Other Executive

Interfacing and Integration

The product is somewhat difficult to integrate with other systems, and we have to work to make...

Aug 2022
||
(0)
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VP/Other Executive

Relationship

pCare really has stepped up when it comes to everything we have asked for. We meet with them...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

With pCare's software, we can do survey alerts. We give a questionnaire to the patient with five key...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

We really like pCare’s rounding tool because we have the ability to close the actual response that...

Jun 2022
||
(0)
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VP/Other Executive

Implementation and Training

Our pCare representative is extremely responsive and has provided multiple educational sessions to...

Jun 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

TruthPoint Rounds is a great tool to be able to get things right before a patient is discharged. We...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Our wish list for TruthPoint Rounds is more robust reporting, potentially a connection to get...

Jun 2022
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(0)
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Director

Functionality and Upgrades

The survey return rate is very difficult to ascertain, and it is difficult to really get a grip on...

May 2022
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(0)
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Manager

ROI / Cost (care and feeding)

I don't see the invoices, but most of the things that we have asked our pCare consultant to do have...

May 2022
||
(0)
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Manager

Functionality and Upgrades

I really like TruthPoint Rounds because of how easy it is for the person being surveyed and because...

May 2022
||
(0)
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Manager

Relationship

Our consultant from pCare has been a mainstay and has always been very accommodating. As our systems...

May 2022
||
(0)
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Manager

Other Observations & Comments

Our patients get the pCare survey within a week of being discharged or being in the emergency...

May 2022
||
(0)
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Manager

Functionality and Upgrades

I wish there were more ways that the surveys could be self-initiated by the patient instead of the...

May 2022
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(0)
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Manager

Relationship

I think our satisfaction with TruthPoint Rounds will be even higher a year from now. It is always...

May 2022
||
(0)
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Director

Functionality and Upgrades

pCare has given us what we have needed, and I am pretty comfortable using the system. There are...

May 2022
||
(0)
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Director

Relationship

The vendor is very good about being accommodating and changing or doing whatever we want. That is...

May 2022
||
(0)
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Director

Functionality and Upgrades

When it comes to spreading the solution throughout our organization, the system is very convenient...

May 2022
||
(0)
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Manager

Interfacing and Integration

The solution doesn't interface with our EMR systems as well as we think that it should. We would...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

I like that we have the ability to assign education to patients and keep track of the timing for...

Apr 2022
||
(0)
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VP/Other Executive

Relationship

pCare is very proactive about giving recommendations on how to get certain answers we need for a...

Mar 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

The product is very easy to use and understand. If we want to do a spot survey or something like...

Mar 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We pay for the service and for every little thing we need. In fact, if I need something, I usually...

Mar 2022
||
(0)
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CIO

ROI / Cost (care and feeding)

The product works as it is designed. pCare uses HL7, so it hasn't been hard to set up any type of...

Feb 2022
||
(0)
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CIO

Relationship

If the vendor doesn’t have something, or it doesn’t exist, they are willing to develop it and work...

Feb 2022
||
(0)
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CIO

Other Observations & Comments

I would encourage pCare to stay ahead of technology and be more creative. There are some things that...

Feb 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

We have TruthPoint Rounds but we are not using it because the users don't like it and think it is...

Feb 2022
||
(0)
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Analyst/Coordinator

Future Outlook

We are reinitiating our rounds. We have a highly reliable organization that is going to be working...

Feb 2022
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(0)
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Manager

Service and Support

I have a lot of positive feelings about pCare because of the consultant we are working with. There...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have a person from pCare who helps support our work, provides us with data, and helps us identify...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is easily customized to each department's needs, and requested changes are made rapidly....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We wanted to hardwire the bedside care handoff when nurses change shifts. We have designed specific...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When our patient experience scores come out, if we aren't meeting the target that we want to or need...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have had an excellent experience with pCare. One of the proactive things pCare does is establish...

Jan 2022
||
(0)
 Thank you  Helpful

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Manager

Functionality and Upgrades

We have different patient experiences and quality teams, and we need to meet national goals. There...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I work with the executives at pCare, and they are always open and available for any conversation I need....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

pCare avoids charging for every little thing for the most part, but sometimes I ask for something...

Dec 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

The ease of use for TruthPoint Rounds depends on whether a resident, family member, or staff member...

Dec 2021
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(0)
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VP/Other Executive

Functionality and Upgrades

I like the reports and the customization that pCare does for us. They have worked hard to give us...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The interoperability in TruthPoint Rounds could be improved. We work with different EHRs, and other...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have a coach from pCare, and they are great, but I have wondered how we could take their...

Dec 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

The service and executive involvement from pCare are great. The executives are very responsive when...

Dec 2021
||
(0)
 Thank you  Helpful

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