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TruthPoint Rounds Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Our vendor representative was very personable and was right there to answer all questions very...
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Director
The vendor's pricing is good. I haven’t been involved with the negotiations, but I know that we plan...
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Director
We had some challenges, but the glitches were worked out pretty quickly. The system is easy to use,...
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Director
The system has a lot of blank questions, and we can manipulate those questions. It is like a...
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Director
If it were possible for people to pull their own data on the system, that would be a nice...
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Director
The vendor executives have been readily available to people who are involved with the project. Their...
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Director
I would recommend this product to someone in my position. It was so helpful that our representative...
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Director
Our experience with the product was impacted by the COVID-19 pandemic. We launched the product and...
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Director
Our experience was limited due to the COVID-19 pandemic. We haven’t had a chance to change up...
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Director
One of the most positive experiences I have had with the vendor was around pCare's support. We have...
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CMO
On my end as a recipient of data, the system is easy to use, but I don't know that the system is...
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CMO
We really struggle to get families to complete the customer satisfaction surveys. pCare has been...
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CMO
pCare is very good at communicating when we raise an issue or ask for a change. Changes are made...
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CMO
We have a point person from pCare who is in regular communication with us. We have that person's...
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CMO
The vendor has been eminently flexible with our organization's very unique needs.
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Manager
The product is part of our long-term plans. We find it most useful when we have some processes...
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Manager
The vendor very much keeps their promises. We always have direct contact with our vendor...
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Manager
I would like to see a way for our patients or their families to sign up and do surveys themselves...
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Director
TruthPoint Rounds has been the best product for consumer engagement and satisfaction that I have...
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Director
Our vendor representative is super responsive. A lot of the time, we get responses back the same day...
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Director
We haven't had any problems with the system driving tangible outcomes. The vendor always helps us in...
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Director
The system has given us the information that we have wanted. The process has been dynamic because of...
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Director
The vendor has recently pushed out functionality for text-message surveys, so the vendor is...
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Director
We have been working with the vendor, and they have helped us get an active survey in place and...
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Director
The implementation of the system was fantastic. Our representative was involved with us in building...
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Director
I didn't rate the vendor perfectly on training because we have never had any formal trainings other...
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Director
The vendor gave us an introduction to their organization and what they would do for us. They have...
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Director
The system makes things as easy as possible. We can push surveys out by phone, email, or text. We...
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Manager
The ease of the surveys and the ability to update new staff are great. Our representative makes...
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Manager
My score is reflective of the great service that the vendor has provided us with. pCare has had a...
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VP/Other Executive
If anything, pCare does quite the opposite of nickel-and-dime. They are very amenable. They work...
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VP/Other Executive
I don’t believe we have encountered any issues with integration. I have had no issues with the...
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VP/Other Executive
The vendor goes above and beyond. I have worked with many different vendors, and pCare is one of the...
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VP/Other Executive
I would tell others about the ease of use for end users and the engagement from the pCare team. I...
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Director
The solution was absolutely worth every penny. We are ecstatic with it. It is a new shiny tool right...
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Director
We worked with a very small team, and the team followed through on everything that we asked. As we...
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Director
The vendor provided multiple training sessions for our staff. I remember the training being pretty...
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Director
TruthPoint Rounds has definitely been great with reporting the data. When we were first setting up...
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Director
TruthPoint Rounds emails the data to me. The vendor actually has the system set up to where it will...
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Director
Overall, I would say that TruthPoint Rounds is very great, and our representative is wonderful and...
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Director
The vendor was really helpful in redesigning a piece of the product that we use and working with us...
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Director
We have the option that every time a survey is completed, we can see the actual survey and the...
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Analyst/Coordinator
So far, things with RapidRoundsPlus have been good. With every implementation, there are kinks in...
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Analyst/Coordinator
RapidRoundsPlus is still a desktop version, and I would like to see it as a one-touch application.
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Analyst/Coordinator
RapidRoundsPlus was never on our list of things to use. It wasn’t something that we were even in the...
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Analyst/Coordinator
TruthPoint has people all over, so our main point of contact is great and is always on top of...
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