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TruthPoint Rounds Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
TruthPoint Rounds has definitely been great with reporting the data. When we were first setting up...
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Director
Functionality and Upgrades
TruthPoint Rounds emails the data to me. The vendor actually has the system set up to where it will...
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Director
Service and Support
Overall, I would say that TruthPoint Rounds is very great, and our representative is wonderful and...
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Director
Service and Support
The vendor was really helpful in redesigning a piece of the product that we use and working with us...
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Director
Functionality and Upgrades
We have the option that every time a survey is completed, we can see the actual survey and the...
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Analyst/Coordinator
Implementation and Training
So far, things with RapidRoundsPlus have been good. With every implementation, there are kinks in...
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Analyst/Coordinator
Technology
RapidRoundsPlus is still a desktop version, and I would like to see it as a one-touch application.
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Analyst/Coordinator
ROI / Cost (care and feeding)
RapidRoundsPlus was never on our list of things to use. It wasn’t something that we were even in the...
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Analyst/Coordinator
Relationship
TruthPoint has people all over, so our main point of contact is great and is always on top of...
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Analyst/Coordinator
Relationship
I have been on some calls with people, but I don't know that I have really had any executive involvement....
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Analyst/Coordinator
Implementation and Training
We have had the same implementation across all our different areas. The system should be more...
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Analyst/Coordinator
Implementation and Training
We haven't really taken on a lot of training from the vendor. A lot of the training has been done...
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Analyst/Coordinator
Relationship
We were working on an implementation from TruthPoint, and we felt like the vendor was trying to push...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The vendor has not nickel-and-dimed us at all. We have highly received our money’s worth. The vendor...
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Analyst/Coordinator
Interfacing and Integration
The system does very well with supporting our integration goals. RapidRounds is very integrated, and...
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Analyst/Coordinator
Functionality and Upgrades
Our end users find the system pretty easy to use. Sometimes the interface seems like it could be...
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Analyst/Coordinator
Functionality and Upgrades
There are things that should be easy but that actually aren't easy. I expected that a simple...
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Analyst/Coordinator
Technology
The vendor has been great at showing us new offerings. Our organization just hasn't jumped on board...
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Analyst/Coordinator
Service and Support
The ongoing support from the vendor has been fantastic. We work a lot with our account manager, who...
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Analyst/Coordinator
Relationship
The vendor is proactive. They always get the right people to the table. We always can get to whoever...
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Analyst/Coordinator
Functionality and Upgrades
The system does very well with driving tangible outcomes. All the information we have gotten back...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I would likely recommend the system to others. It is a great product, but I also think it doesn't...
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Analyst/Coordinator
Future Outlook
As long as nothing gets messed up with behavior health, we will be highly satisfied with the system...
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Analyst/Coordinator
Lessons Learned
I would tell the vendor to make sure people are using the correct product when people come in with...
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Director
Relationship
My overall experience with the vendor has been extremely positive. They are extremely helpful in...
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Director
Future Outlook
The system will be part of our long-term plans as long as there continues to be value in the...
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Director
Relationship
If the decision were up to me, I would purchase the system again. There are some other competitors'...
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Director
Relationship
We share our recommendations with the vendor frequently, and they make adjustments as they can....
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Director
Relationship
We meet regularly. Anytime we come up with a new suggestion or recommendation from our rounding...
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Director
Functionality and Upgrades
We have discovered that some patients don't know our after-hour phone numbers and contact...
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Director
Functionality and Upgrades
We have really been working hard at our main drivers for HCAHPS. The drivers revolve around...
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Director
Relationship
We have been blessed to only have a couple of improvement coaches. We have had one over the period...
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Director
Service and Support
The ongoing support we get from the vendor is great. We meet regularly, and we don't have a major...
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Director
Relationship
I would give the vendor a high rating for being proactive. That has been great. The vendor initiated...
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Manager
Functionality and Upgrades
When we switched and went live with our enterprise vendor's system, there were some changes made to...
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Manager
Relationship
I work for a big organization, and I make sure that we get all the correct approvals. We do all that...
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VP/Other Executive
Functionality and Upgrades
Working with TruthPoint has been a fantastic journey. Initially, the tool was very poorly used, but...
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VP/Other Executive
Relationship
The individual from TruthPoint that we primarily work with has been a fantastic partner, and our...
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VP/Other Executive
ROI / Cost (care and feeding)
I don't feel nickel-and-dimed by the vendor. They have been very upfront and have shown us what the...
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VP/Other Executive
Implementation and Training
There aren't a lot of opportunities for training. The only training opportunities that the vendor...
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VP/Other Executive
Functionality and Upgrades
The vendor promoted their product as a feedback tool, and the tool works the way it was designed....
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VP/Other Executive
Relationship
Our contact is available by email or at our monthly meetings and provides a lot of analytics. The...
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VP/Other Executive
Functionality and Upgrades
Because of the TruthPoint product, I have identified the touchpoints for improving patient care. The...
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VP/Other Executive
Relationship
If the TruthPoint product were simply a tool without a good coach, it wouldn't be as valuable. The...
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Analyst/Coordinator
Service and Support
There has been a big push around here to get away from the old-school, paper things and have graphs...
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Analyst/Coordinator
Functionality and Upgrades
I love the system. I get reports however often I want, and they are reports that I can use and take...
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Analyst/Coordinator
Other Observations & Comments
Our end users find the system to be easy to use, but we picked a certain kind of tablet to use...
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Analyst/Coordinator
Functionality and Upgrades
The system’s functionality is highly meeting our needs. We get the reports that are extremely...
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Analyst/Coordinator
Functionality and Upgrades
The vendor has done well with delivering new technology. I use the system to let patients fill out a...
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Analyst/Coordinator
Service and Support
The vendor’s ongoing support is good. The vendor’s team members are extremely responsive and willing...
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Analyst/Coordinator
Service and Support
The vendor is very proactive. We can submit request tickets, and if a nurse manager is needed, that...
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Analyst/Coordinator
Relationship
We give the vendor a low rating for executive involvement. Ever since the vendor was acquired, there...
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Analyst/Coordinator
Functionality and Upgrades
The system has been driving tangible outcomes. In terms of reporting, we can put the data in ways...
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Analyst/Coordinator
Relationship
Overall, we have had great help from the vendor’s project team. I enjoy the survey aspect as well as...
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Analyst/Coordinator
Other Observations & Comments
I want the vendor to communicate with people who are using the product to make sure they don’t need...
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Analyst/Coordinator
Relationship
The vendor has done very well with their implementation services. The project manager from their...
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Analyst/Coordinator
Relationship
I am satisfied, and I give kudos to the vendor’s project teams because the ones we specifically work...
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Analyst/Coordinator
Implementation and Training
The vendor did very well with their initial and ongoing training. Their project team that we worked...
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VP/Other Executive
ROI / Cost (care and feeding)
We do get charged for things, and we spend a lot of money, but there are other times when TruthPoint...
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VP/Other Executive
Implementation and Training
I would rate the training at the highest score. Our account person does a great job. That person...
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VP/Other Executive
Functionality and Upgrades
We use the system; it is part of our strategy and drives tangible outcomes. I recommend the system...
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VP/Other Executive
Relationship
I really like the real-time data that we get from the surveys. I like the trending reports that we...
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