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TruthPoint Rounds Comments
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KLAS Research Director - Adam Cherrington
Subject Expert

Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
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User Commentary

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Director

Functionality and Upgrades

TruthPoint Rounds has definitely been great with reporting the data. When we were first setting up...

Jan 2021
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Director

Functionality and Upgrades

TruthPoint Rounds emails the data to me. The vendor actually has the system set up to where it will...

Jan 2021
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Director

Service and Support

Overall, I would say that TruthPoint Rounds is very great, and our representative is wonderful and...

Jan 2021
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Director

Service and Support

The vendor was really helpful in redesigning a piece of the product that we use and working with us...

Dec 2020
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Director

Functionality and Upgrades

We have the option that every time a survey is completed, we can see the actual survey and the...

Dec 2020
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Analyst/Coordinator

Implementation and Training

So far, things with RapidRoundsPlus have been good. With every implementation, there are kinks in...

Oct 2020
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Analyst/Coordinator

Technology

RapidRoundsPlus is still a desktop version, and I would like to see it as a one-touch application.

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

RapidRoundsPlus was never on our list of things to use. It wasn’t something that we were even in the...

Oct 2020
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Analyst/Coordinator

Relationship

TruthPoint has people all over, so our main point of contact is great and is always on top of...

Oct 2020
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Analyst/Coordinator

Relationship

I have been on some calls with people, but I don't know that I have really had any executive involvement....

Apr 2020
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Analyst/Coordinator

Implementation and Training

We have had the same implementation across all our different areas. The system should be more...

Apr 2020
(0)
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Analyst/Coordinator

Implementation and Training

We haven't really taken on a lot of training from the vendor. A lot of the training has been done...

Apr 2020
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Analyst/Coordinator

Relationship

We were working on an implementation from TruthPoint, and we felt like the vendor was trying to push...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor has not nickel-and-dimed us at all. We have highly received our money’s worth. The vendor...

Apr 2020
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Analyst/Coordinator

Interfacing and Integration

The system does very well with supporting our integration goals. RapidRounds is very integrated, and...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Our end users find the system pretty easy to use. Sometimes the interface seems like it could be...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

There are things that should be easy but that actually aren't easy. I expected that a simple...

Apr 2020
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Analyst/Coordinator

Technology

The vendor has been great at showing us new offerings. Our organization just hasn't jumped on board...

Apr 2020
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Analyst/Coordinator

Service and Support

The ongoing support from the vendor has been fantastic. We work a lot with our account manager, who...

Apr 2020
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Analyst/Coordinator

Relationship

The vendor is proactive. They always get the right people to the table. We always can get to whoever...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The system does very well with driving tangible outcomes. All the information we have gotten back...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would likely recommend the system to others. It is a great product, but I also think it doesn't...

Apr 2020
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Analyst/Coordinator

Future Outlook

As long as nothing gets messed up with behavior health, we will be highly satisfied with the system...

Apr 2020
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Analyst/Coordinator

Lessons Learned

I would tell the vendor to make sure people are using the correct product when people come in with...

Apr 2020
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Director

Relationship

My overall experience with the vendor has been extremely positive. They are extremely helpful in...

Apr 2020
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Director

Future Outlook

The system will be part of our long-term plans as long as there continues to be value in the...

Apr 2020
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Director

Relationship

If the decision were up to me, I would purchase the system again. There are some other competitors'...

Apr 2020
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Director

Relationship

We share our recommendations with the vendor frequently, and they make adjustments as they can....

Apr 2020
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Director

Relationship

We meet regularly. Anytime we come up with a new suggestion or recommendation from our rounding...

Apr 2020
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Director

Functionality and Upgrades

We have discovered that some patients don't know our after-hour phone numbers and contact...

Apr 2020
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Director

Functionality and Upgrades

We have really been working hard at our main drivers for HCAHPS. The drivers revolve around...

Apr 2020
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Director

Relationship

We have been blessed to only have a couple of improvement coaches. We have had one over the period...

Apr 2020
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Director

Service and Support

The ongoing support we get from the vendor is great. We meet regularly, and we don't have a major...

Apr 2020
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Director

Relationship

I would give the vendor a high rating for being proactive. That has been great. The vendor initiated...

Apr 2020
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Manager

Functionality and Upgrades

When we switched and went live with our enterprise vendor's system, there were some changes made to...

Apr 2020
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Manager

Relationship

I work for a big organization, and I make sure that we get all the correct approvals. We do all that...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

Working with TruthPoint has been a fantastic journey. Initially, the tool was very poorly used, but...

Mar 2020
(0)
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VP/Other Executive

Relationship

The individual from TruthPoint that we primarily work with has been a fantastic partner, and our...

Mar 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I don't feel nickel-and-dimed by the vendor. They have been very upfront and have shown us what the...

Mar 2020
(0)
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VP/Other Executive

Implementation and Training

There aren't a lot of opportunities for training. The only training opportunities that the vendor...

Mar 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The vendor promoted their product as a feedback tool, and the tool works the way it was designed....

Mar 2020
(0)
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VP/Other Executive

Relationship

Our contact is available by email or at our monthly meetings and provides a lot of analytics. The...

Mar 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Because of the TruthPoint product, I have identified the touchpoints for improving patient care. The...

Mar 2020
(0)
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VP/Other Executive

Relationship

If the TruthPoint product were simply a tool without a good coach, it wouldn't be as valuable. The...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

There has been a big push around here to get away from the old-school, paper things and have graphs...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I love the system. I get reports however often I want, and they are reports that I can use and take...

Mar 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Our end users find the system to be easy to use, but we picked a certain kind of tablet to use...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system’s functionality is highly meeting our needs. We get the reports that are extremely...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor has done well with delivering new technology. I use the system to let patients fill out a...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor’s ongoing support is good. The vendor’s team members are extremely responsive and willing...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor is very proactive. We can submit request tickets, and if a nurse manager is needed, that...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

We give the vendor a low rating for executive involvement. Ever since the vendor was acquired, there...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system has been driving tangible outcomes. In terms of reporting, we can put the data in ways...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

Overall, we have had great help from the vendor’s project team. I enjoy the survey aspect as well as...

Mar 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I want the vendor to communicate with people who are using the product to make sure they don’t need...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

The vendor has done very well with their implementation services. The project manager from their...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

I am satisfied, and I give kudos to the vendor’s project teams because the ones we specifically work...

Mar 2020
(0)
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Analyst/Coordinator

Implementation and Training

The vendor did very well with their initial and ongoing training. Their project team that we worked...

Mar 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We do get charged for things, and we spend a lot of money, but there are other times when TruthPoint...

Mar 2020
(0)
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VP/Other Executive

Implementation and Training

I would rate the training at the highest score. Our account person does a great job. That person...

Mar 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We use the system; it is part of our strategy and drives tangible outcomes. I recommend the system...

Mar 2020
(0)
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VP/Other Executive

Relationship

I really like the real-time data that we get from the surveys. I like the trending reports that we...

Mar 2020
(0)
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