Cardiovascular Workspace (IntelliSpace Cardiovascular) Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Relationship
Philips has excellent support compared to other vendors. Their support turnaround time is excellent....
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Relationship, Value
We get what we pay for, especially when it comes to response times on our service calls and things...
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Relationship
Philips is pretty ingrained; they are our partner for a lot of stuff here at our organization. I...
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Loyalty, Relationship, Product
Philips is collaborating and talking with us constantly about new things and what is on the horizon....
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Operations
Philips' general training is always web based. Things like on-site support and clinical training are...
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Value
We get a lot of really good value from the system.
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Loyalty
We are looking for some newer functionalities, like AI measurement and automated detection. We have...
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Relationship
We have had a lot of struggles with Philips' system. It is very hard for us to reach the vendor's...
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Loyalty
Cardiovascular Workspace is a maybe for us right now in terms of being part of our long-term plans....
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Relationship
Philips is usually pretty okay when we reach out to them. If there is something that they can sell...
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Loyalty, Product
Cardiovascular Workspace works really well for smaller organizations as long as they stay within the...
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Loyalty, Value
The structured reports in Cardiovascular Workspace seem to work well enough. They are focused on...
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Product
We recently upgraded Cardiovascular Workspace. That was pretty messy, but things have stabilized....
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Operations
Philips' training is actually really good. We always have a clinical consultant on site. However, it...
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Operations, Product
Cardiovascular Workspace is a great product. It has a lot of functionality, but our end users have a...
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Operations, Product
Cardiovascular Workspace is one of the best systems that I have used. I have never had issues with...
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Relationship
When I make a phone call to Philips, I can talk to an engineer who will actually fix my problem...
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Product
The vendor could improve some of the voice recognition integration so that the cardiologists could...
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Product
Building worklists in the program could be a bit more intuitive. There are opportunities to make the...
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Relationship
Generally, reaching Philips is pretty easy. With our two other Philips products, we have account...
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Product
There could be some interface improvements. We still have periodic issues with interfaces getting...
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Product
In general, the system is fairly easy to use once the configurations are made. Once the templates...
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Product
The echo structured reporting meets most needs. Once we got the structured reports built out, they...
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Culture, Value
The vendor does not avoid charging for every little thing. We purchased a measurement package, and...
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Product
The structured reporting is very cumbersome to build. When we build it, there are a lot of drop-down...
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Relationship, Operations
If someone asked if I would buy this system again, I would say hell no. We ran into some serious...
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Operations, Product
It would be great to have a training session on familiarity of the system, with teachings on how to...
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Product
When we were integrating with our EHR, a lot of mapping had to take place inside our EHR to get the...
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Loyalty, Relationship
The service used to be proactive, but now it is terrible. We used to work with a fantastic field...
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Product
The system works at times. That is the best I could do to name something I like about the system. We...
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Product
I don't like the administrative tools. They are there, but the system is not the same as some of the...
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Culture, Loyalty
The whole reason we bought IntelliSpace Cardiovascular was so that our doctors could use another...
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Relationship
I don't call IntelliSpace Cardiovascular’s support team that often. I don't have a hard time...
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Product
I think IntelliSpace Cardiovascular is pretty easy for the end users, but I'm a very technical...
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Product
With some companies, their structured reporting allows technicians to have images or pictures that...
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Product
There has not been much change or many problems with Cardiovascular Workspace. We haven’t had any...
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Product
Cardiovascular Workspace is an improvement. It just isn't quite as agile as the vendor's radiology...
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Culture, Product
With echo structured reporting, there are limitations with physicians getting used to things and...
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Relationship
I rarely see Philips' executives. In some ways, that is good because when things get to my level,...
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Loyalty
I'm waiting for some AI strategies from Philips, and as those come out, we will be encouraged to...
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Product
Cardiovascular Workspace provides cardiologists with all of the cardiac modalities in one patient...
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Loyalty, Product
We are pretty disappointed with the echo side for structured reporting. Philips’ system doesn’t...
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Loyalty
If we integrate Philips’ system with another vendor’s system, I think we will be more satisfied,...
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Loyalty
Philips is kind of the worst, but we are sort of married to their platform because it is all we...
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Culture, Relationship
We have service contracts with Philips, and they are just unresponsive. Their tech support team...
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Loyalty, Product
Philips' web-based tool really threw a monkey wrench into the works for our workflows. That tool has...
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Loyalty
When Philips moved IntelliSpace Cardiovascular to a web-based platform, they gave me a feature that...
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Operations, Product
I like that the system's workflows have remained relatively consistent throughout the versions and...
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Product
I haven't heard any complaints about navigating the system.
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Product
I don't think the system's cardioiology side is on par with its radiology side because those sides...
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Relationship, Operations
Philips has in-person, remote, and online training, and it is amazing. Also, the vendor’s support...
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Relationship, Product
Philips still has things that they are working toward, like getting everything all on the web, and...
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Loyalty, Product
Cardiovascular Workspace has its shortcomings, but looking at everything else that I have looked at...
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Relationship, Operations, Product
Cardiovascular Workspace isn't user friendly. Even though Philips can come up with solutions, the...
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Relationship, Operations
With Philips, we have had weeks of wasted time where the system keeps coming up with application...
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Product
Philips couldn't even follow through on what they contractually agreed to. The EMR in the...
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Loyalty
Philips has notably struggled over the last year and a half. I'm probably going to replace them....
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Relationship
Cardiovascular Workspace is meeting some needs. Philips has partnered with physicians pretty well....
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Operations
Philips’ training is pretty good. Philips has been pretty good with integration with our EHR.
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Relationship
The quality of Philips' support has definitely dropped. Their support people only address the single...
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Product
Overall, things have been pretty good with Cardiovascular Workspace. Cardiovascular Workspace works...
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Loyalty, Value
One thing that Philips does pretty well, as opposed to some other vendors, is that they actually...
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Loyalty, Product
There are some plug-ins with Cardiovascular Workspace that we would like to see. As of right now,...
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Culture, Value
Philips does avoid charging for every little thing. Their charging has probably gotten a little...
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Relationship, Product
The building and servicing of Cardiovascular Workspace are a lot trickier than they are in regular...
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Product
The simplicity of system use is really convenient with Philips' products. The vendor allows us to do...
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Culture, Operations
Philips could work on giving us more offerings for training and being more proactive with that....
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Relationship, Product
Philips needs to branch out their functionality in the stress echo space. That would be my big need...
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Operations
One of the biggest hurdles that Philips always has is in the install or deployment step. When...
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Relationship, Product
I feel like Philips is constantly wanting to shoot for game-changing, state-of-the-art changes, but...
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Loyalty, Product
A lot of things in the system are unsurprisingly based on adult echocardiography needs. Pediatric...
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Relationship, Product
When we update or upgrade our Philips product, it is always a rocky road, and we never know what we...
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Loyalty, Product
If we have a fill-in-the-blank space in the reporting language in the system, we can only have one...
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Relationship
We are a managed enterprise, and I know that in the past, we have had to compete for resources with...
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Relationship
I don’t know if I would buy the product again. We know that a lot of organizations use another...
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Culture
Cardiovascular Workspace is underwhelming. For all of Philips’ products that we support, I feel like...
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Loyalty, Product
There is a whole bunch of advanced processing information, like strain, 3D, or 4D echocardiography,...
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Loyalty
Philips is going more toward cloud computing, and that is going to happen in the near future. I...
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Product
We have to hang our hat on decision-making by quantification in some way so that we can trend...
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Relationship, Operations, Value
The system is a very hours-heavy application for our team, so if there were one thing that I could...
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Loyalty, Relationship, Operations
Cardiovascular Workspace is definitely not perfect. I hear about struggles, concerns, and support...
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Relationship, Product
Cardiovascular Workspace is an extremely frustrating program to work with. Log files are incoherent,...
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Product
The product has a timeline on patients. That timeline can integrate multimodality imaging, including...
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Product
Cardiovascular Workspace is a robust product that serves both technologists and providers well. It...
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Relationship, Product
Cardiovascular Workspace is a little difficult for us to customize. We have to open more service...
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Loyalty, Relationship
Philips hasn't been as proactive lately. I don't have anything that I can say was proactive on the...
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Relationship
Cardiovascular Workspace is a little stickier when it comes to getting through support teams. I have...
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Product
The echo-structured reports in Cardiovascular Workspace provide all of the finding codes and report...
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Product
We would like Cardiovascular Workspace to be a zero-footprint product that can be easily accessed...
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Loyalty
Someone considering Cardiovascular Workspace should consider how big their hospital system is. If it...
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Loyalty, Product
We are leaving Cardiovascular Workspace because our radiology team has outgrown it, and we are...
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Relationship
There are a few items in the system that I sometimes scratch my head about. I also wonder why...
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Relationship, Operations
From what I have seen so far, Philips seems to be doing a good job. They have always been good. The...
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Loyalty, Product
There were a lot of enhancements for Cardiovascular Workspace that were promised by Philips,...
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Loyalty, Product
Cardiovascular Workspace is fairly stable, and I feel like it has a lot of experience behind it....
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Loyalty, Value
We are in the process of switching our structured reporting. Some of the struggles with integrating...
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Operations
Philips could improve just by having a more defined project plan and available resources. Philips...
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Relationship, Product
Philips made some changes to try to move to a more web-based platform, but they have not finished...
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Commentary Summary
Comment Type Breakout