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Cardiovascular Workspace (IntelliSpace Cardiovascular) Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We get way more than we pay for with Philips. I came into this not wanting to like them, but they...
Philips’s training program for Cardiovascular Workspace is amazing. I just took one of their classes...
We’re getting ready to try more things with Philips, which I think will make us an even closer...
We get way more than our money’s worth from Cardiovascular Workspace because Philips is always...
We have gotten really good support from Philips. We get the same two people every time. They help us...
Cardiovascular Workspace is a good product for what it needs to do. But the radiologists would like...
When we have asked for extra training from Philips, it either costs a bunch of money and is...
There are one or two support people from Philips that we can get engaged if we can get them on the...
There is a lack of commitment to the product from Philips. Currently, it is in a mixed environment...
I would caution against buying Cardiovascular Workspace, but I’m told that it is the best option for...
Philips is fair with their charges, but they are not transparent. We have had instances where they...
Philips was a company that was quite respected in healthcare a few years ago. In recent history,...
Culturally, Philips is a very rigid organization, and they are not focused on feature enhancement at...
I would love to switch to a different solution and vendor, but our organization is comfortable with...
I would prefer not to buy Cardiovascular Workspace again. I would buy Cardiovascular Workspace with...
Philips seems relatively stable. The integration with Philips' system is not as big of a challenge...
With Cardiovascular Workspace, ECG information is not mapped to the structured reporting yet. We're...
It's been a little tougher to get speedy responses or to connect with the right team for the cardiac...
Philips's cardiac product accomplishes the job that we sought to get out of it. I do like their...
Just because Philips's products all have the Philips label doesn't mean that they all play the same....
I think the vendor changed hands right as a certain project was going live. So a lot of the pieces...
Philips has been a bit of a headache, and most of the frustration is in the ED and the cardio...
Philips’ vision is good, but their execution is lacking. For example, the user interface in their...
Philips has excellent support compared to other vendors. Their support turnaround time is excellent....
We get what we pay for, especially when it comes to response times on our service calls and things...
Philips is pretty ingrained; they are our partner for a lot of stuff here at our organization. I...
Philips is collaborating and talking with us constantly about new things and what is on the horizon....
Philips' general training is always web based. Things like on-site support and clinical training are...
We get a lot of really good value from the system.
We are looking for some newer functionalities, like AI measurement and automated detection. We have...
We have had a lot of struggles with Philips' system. It is very hard for us to reach the vendor's...
Cardiovascular Workspace is a maybe for us right now in terms of being part of our long-term plans....
Philips is usually pretty okay when we reach out to them. If there is something that they can sell...
Cardiovascular Workspace works really well for smaller organizations as long as they stay within the...
The structured reports in Cardiovascular Workspace seem to work well enough. They are focused on...
We recently upgraded Cardiovascular Workspace. That was pretty messy, but things have stabilized....
Philips' training is actually really good. We always have a clinical consultant on site. However, it...
Cardiovascular Workspace is a great product. It has a lot of functionality, but our end users have a...
Cardiovascular Workspace is one of the best systems that I have used. I have never had issues with...
When I make a phone call to Philips, I can talk to an engineer who will actually fix my problem...
The vendor could improve some of the voice recognition integration so that the cardiologists could...
Building worklists in the program could be a bit more intuitive. There are opportunities to make the...
Generally, reaching Philips is pretty easy. With our two other Philips products, we have account...
There could be some interface improvements. We still have periodic issues with interfaces getting...
In general, the system is fairly easy to use once the configurations are made. Once the templates...
The echo structured reporting meets most needs. Once we got the structured reports built out, they...
The vendor does not avoid charging for every little thing. We purchased a measurement package, and...
The structured reporting is very cumbersome to build. When we build it, there are a lot of drop-down...
If someone asked if I would buy this system again, I would say hell no. We ran into some serious...
It would be great to have a training session on familiarity of the system, with teachings on how to...
When we were integrating with our EHR, a lot of mapping had to take place inside our EHR to get the...
The service used to be proactive, but now it is terrible. We used to work with a fantastic field...
The system works at times. That is the best I could do to name something I like about the system. We...
I don't like the administrative tools. They are there, but the system is not the same as some of the...
The whole reason we bought IntelliSpace Cardiovascular was so that our doctors could use another...
I don't call IntelliSpace Cardiovascular’s support team that often. I don't have a hard time...
I think IntelliSpace Cardiovascular is pretty easy for the end users, but I'm a very technical...
With some companies, their structured reporting allows technicians to have images or pictures that...
There has not been much change or many problems with Cardiovascular Workspace. We haven’t had any...
Commentary Summary
Comment Type Breakout