IntelliSpace PACS Commentary
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Monique Rasband
VP of Imaging, Cardiology, Oncology
KLAS VP of Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Operations, Operations

I think IntelliSpace PACS is a good application for small deployments, but when we get into large...

Jul 2024
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Manager

Product, Product

Everything that Philips does is proprietary. They have their own proprietary DICOM tags and stuff...

Jul 2024
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Manager

Product, Product

IntelliSpace PACS itself is not bad. Once we are using it, working with it, and have a workflow, it...

Jul 2024
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Manager

Loyalty, Loyalty, Relationship, Relationship

The decision to phase out IntelliSpace PACS was made years ago, but we can't make those moves...

Jul 2024
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VP/Other Executive

Value, Value

IntelliSpace PACS has been pretty good with image sharing. However, I would like to see Philips quit...

Jun 2024
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Director

Product, Product

There are plenty of things that could be improved in the system, like its search feature, blogging...

May 2024
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Director

Product, Product

I am not sure that IntelliSpace PACS has any cutting-edge practices that other systems don't already...

May 2024
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Director

Loyalty, Loyalty

I would never purchase IntelliSpace PACS today. I might have purchased it when we first went live on...

May 2024
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VP/Other Executive

Loyalty, Loyalty, Product, Product

IntelliSpace PACS doesn’t have much downtime. It is functional for basic image viewing, but we want...

Apr 2024
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VP/Other Executive

Relationship, Relationship

We got IntelliSpace PACS through a third-party vendor, and they take care of all the headaches...

Apr 2024
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VP/Other Executive

Product, Product

IntelliSpace PACS is terrible with integration. It launches with our EMR and does basic...

Apr 2024
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Manager

Relationship, Relationship

Regarding Philips, it would be nice if when we called for support, we got somebody more fluent in...

Apr 2024
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Manager

Value, Value

Getting our money’s worth is tricky because of the cost of everything nowadays. But Philips has been...

Apr 2024
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Manager

Product, Product

In regard to Philips and IntelliSpace PACS, the uptime is very good. We hardly have any issues with...

Apr 2024
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Manager

Loyalty, Loyalty

We are not sure whether IntelliSpace PACS is part of Philips' long-term plans. Philips purchased a...

Mar 2024
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Manager

Operations, Operations, Product, Product

If the decision were just mine, I would carry on with IntelliSpace PACS for another few years at...

Mar 2024
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Manager

Relationship, Relationship, Product, Product

I am certainly a strong advocate for IntelliSpace PACS. I like Philips' support. I have always found...

Mar 2024
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Manager

Product, Product

The system is a quick PACS. It is fast and available, but it isn't quite as feature rich as some of...

Mar 2024
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Manager

Loyalty, Loyalty, Product, Product

There is a process within Philips that is called the sweeper. It pushes data to our VNA. It is not...

Feb 2024
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Manager

Loyalty, Loyalty, Relationship, Relationship

We have a lot of investment with the Philips PACS. We decided that since Philips has a VNA, it is in...

Feb 2024
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Manager

Loyalty, Loyalty

IntelliSpace PACS is going to stay with us for a long time. When we talk to different radiology...

Feb 2024
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Manager

Culture, Culture

With Philips, we pay a flat fee per study. For things like upgrades, there is no charge. That is...

Feb 2024
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Analyst/Coordinator

Product, Product

Philips and IntelliSpace PACS are meeting all our needs. We have images, and the radiologist is...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

Philips has a pretty responsive team. They will actually tell us when a node is down. Their customer...

Feb 2024
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Analyst/Coordinator

Operations, Operations

Philips is on it with implementations and upgrades.

Feb 2024
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Director

Product, Product

The product is pretty good until we upgrade its integration options. Then, we have to work on it a...

Feb 2024
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Director

Product, Product

Considering how much we use the system, how many studies we send to it, and how many users we have,...

Feb 2024
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Director

Relationship, Relationship

The vendor's support people are pretty good at answering the phone. The only issue I have with the...

Feb 2024
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Director

Relationship, Relationship

We get notifications from the vendor when there are hardware failures, and the vendor tries to...

Feb 2024
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Director

Relationship, Relationship

We have routine meetings with our account manager. When it comes to keeping promises, the vendor...

Feb 2024
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Manager

Loyalty, Loyalty, Product, Product

We wouldn't purchase IntelliSpace PACS now. The technology is a little more behind than we would...

Jan 2024
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Manager

Relationship, Relationship

The things that have gone well with IntelliSpace PACS are general maintenance, general changes, and...

Jan 2024
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Manager

Loyalty, Loyalty

Philips transitioned away from the Intellispace PACS product beginning around 2018 or 2019, and they...

Jan 2024
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Manager

Product, Product

From a performance and reliability standpoint, the product has been phenomenal.

Jan 2024
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Manager

Relationship, Relationship

Overall, the platform is stable, and the vendor’s support team is responsive. The downfall has been...

Dec 2023
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Manager

Loyalty, Loyalty, Product, Product

From what we have seen of the new version, Philips has integrated and enhanced a lot of things,...

Dec 2023
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Manager

Operations, Operations, Product, Product

For the most part, the upgrades are going well. Occasionally, we have issues because of too much...

Dec 2023
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Manager

Product, Product

IntelliSpace PACS is very flexible. It lends itself to interoperability with other applications, and...

Dec 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

Philips is sticking to their market. They are spending more money on R&D. They understand the...

Dec 2023
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Manager

Product, Product

We don't like to be on the most current version of IntelliSpace PACS. That is always problematic...

Dec 2023
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Manager

Relationship, Relationship

Philips keeps their promises. We have built a relationship over time. Nowadays, we have turnover and...

Dec 2023
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Manager

Loyalty, Loyalty, Value, Value

Philips certainly does avoid charging for every little thing. They do not penny-pinch. We can do...

Dec 2023
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Director

Relationship, Relationship, Product, Product

The way Philips deploys their technology and the way the technology is structured is archaic....

Nov 2023
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Director

Loyalty, Loyalty

We are not considering Philips for a cloud-based solution. They were never brought to the table as a...

Nov 2023
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Director

Loyalty, Loyalty

There might have been systems that were a better fit back when we bought the product. But that is...

Oct 2023
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Director

Relationship, Relationship

Philips tries, but at times, we have expectations that aren't realized. We are often frustrated...

Oct 2023
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Director

Product, Product

Part of our challenge with Philips is that the infrastructure we agreed to purchase may not fit our...

Oct 2023
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Director

Culture, Culture, Relationship, Relationship

Philips promised us that IntelliSpace PACS would be a solution for all our imaging, and after many...

Oct 2023
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Manager

Product, Product

We are happy with IntelliSpace PACS. It is a good enterprise solution. The application could...

Oct 2023
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Manager

Relationship, Relationship

Philips has gotten better in terms of vendor support. Their support wasn't bad before, but they have...

Oct 2023
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Manager

Relationship, Relationship

Philips is great when it comes to first-line support. Fortunately, we don't need to call their...

Oct 2023
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Manager

Product, Product

We would really like to be able to do everything natively in the system. We use two separate fill...

Oct 2023
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Manager

Relationship, Relationship

Philips' support has improved. For a while, the vendor outsourced a lot of their support offshore,...

Oct 2023
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Manager

Loyalty, Loyalty, Product, Product

My only feedback or criticism for Philips would be that when images reside in the system, they...

Oct 2023
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Manager

Product, Product

It would be great if the system included software for scanning papers. We have to use a third-party...

Oct 2023
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Manager

Relationship, Relationship

Our biggest challenge with Philips is that we get bounced between their support and our technical...

Oct 2023
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Manager

Loyalty, Loyalty

We haven't gotten a clear answer from Philips about their system, and that is funny because every...

Oct 2023
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Manager

Loyalty, Loyalty

IntelliSpace PACS has been a stagnant platform. Its UI probably looks the same as it did when we got...

Oct 2023
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Manager

Relationship, Relationship

The biggest thing that Philips could improve would be the communication between their teams. There...

Oct 2023
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Manager

Loyalty, Loyalty

Philips integrates their system with other reading tools, but we struggle with those integrations....

Oct 2023
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Manager

Product, Product

From a sales perspective, IntelliSpace PACS looks great, but it is still a very limited PACS. It has...

Sep 2023
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Manager

Operations, Operations

The training that Philips offers is fine, but their training resources are sparse and super...

Sep 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship, Product, Product

Philips offers a powerful PACS, but it is not a modern PACS. It is simplistic, and in some ways,...

Sep 2023
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Manager

Operations, Operations

Philips' training is a step above average. The necessary documentation is there in a lot of...

Sep 2023
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Manager

Relationship, Relationship

Philips has a fantastic API that they give their customers access to. That API is a little old, but...

Sep 2023
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Manager

Relationship, Relationship

When we call Philips' support and receive level-one support over the phone, the level-one support...

Sep 2023
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Manager

Culture, Culture, Loyalty, Loyalty

When Philips purchased Carestream, they stopped developing IntelliSpace PACS. The vendor wanted us...

Sep 2023
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Manager

Product, Product, Value, Value

I wouldn't buy IntelliSpace PACS again. Our radiologists provide very good services to our patients...

Sep 2023
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Manager

Relationship, Relationship, Operations, Operations

We did an upgrade with the vendor a while ago, and that went very well. However, I believe that that...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

We have a very large system, so sometimes it takes a bit for the vendor to understand where we are...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship

Philips has a heartbeat in our organization that they monitor. Sometimes, we call them before they...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship

The product is simple to use; I don't have to babysit or track it constantly. If there is an error,...

Aug 2023
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CEO/President

Relationship, Relationship

With Philips, we always have to call because they never reach out to us in an innovative way.

Aug 2023
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VP/Other Executive

Loyalty, Loyalty

In terms of technology from Philips, I would like to see more things that we can integrate into the...

Aug 2023
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VP/Other Executive

Relationship, Relationship

I would like the vendor to be more proactive and communicative. My PACS administrator has had to try...

Aug 2023
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