IntelliSpace PACS Commentary
Filtered view: All
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
The product seems to be a generation behind some of Philips' peers' products, but it is pretty...
Login or Create an Account to see details.
Product
From the PACS admin side, I can't do a DICOM echo to a machine. I have to go through Philips' admin...
Login or Create an Account to see details.
Product
One of the major pain points is that as AI becomes more and more prevalent, we need something that...
Login or Create an Account to see details.
Operations
The training was a couple of days, and there were a few questions I brought up that the trainer said...
Login or Create an Account to see details.
Product
As it stands, the product doesn't allow any AI triaging. It doesn't do any automatic assignment. The...
Login or Create an Account to see details.
Relationship
Philips' support is better than another vendor's. Philips has had excellent uptime and...
Login or Create an Account to see details.
Loyalty
Our decision to leave IntelliSpace PACS was primarily driven by the radiologists. They were wanting...
Login or Create an Account to see details.
Relationship, Product
Philips doesn’t have the same AI marketplace as another vendor nor as many delivered integrations....
Login or Create an Account to see details.
Product
IntelliSpace PACS has its quirks, but it is fairly user-friendly. It was a stable on-premises...
Login or Create an Account to see details.
Relationship
Most of the time, it was hard to get someone when we had requests for enhancements from Philips. We...
Login or Create an Account to see details.
Loyalty, Relationship
Part of why we decided to leave IntelliSpace PACS was that Philips' support was very poor. The...
Login or Create an Account to see details.
Relationship
There is a lack of follow-through from Philips. Philips’ recent upgrade was okay. The issue was with...
Login or Create an Account to see details.
Operations
In general, vendors should just have training as part of the support contract. It shouldn't be a...
Login or Create an Account to see details.
Product
IntelliSpace PACS is incredibly reliable and stable, but I don't think it can meet my functionality...
Login or Create an Account to see details.
Operations, Product
Even though IntelliSpace PACS has functionality, it is often not intuitive and not easy to...
Login or Create an Account to see details.
Loyalty, Product
When we compare IntelliSpace PACS to some other PACS products, the other ones have a lot more bells...
Login or Create an Account to see details.
Relationship
With Philips, I get the support I want when I want it. If I need to contact someone, I can, and I...
Login or Create an Account to see details.
Product
IntelliSpace PACS is an older platform, so sometimes there are challenges when we want to integrate...
Login or Create an Account to see details.
Operations, Product
The vendor could make hanging protocols a little easier to use, both for our radiologists and for me...
Login or Create an Account to see details.
Product
The main thing we like about the system is that it has been stable for us. The system is pretty...
Login or Create an Account to see details.
Product
There have been some issues with moving IntelliSpace PACS to the cloud. It isn't quite ready for...
Login or Create an Account to see details.
Loyalty, Product
IntelliSpace PACS is very scalable, and for multihospital systems, it works really well. Philips was...
Login or Create an Account to see details.
Relationship
On the positive note, Philips has increased their executive-level presence. That had been severely...
Login or Create an Account to see details.
Relationship
Philips has been very receptive to me banging the drum when I need to, and they bring the right...
Login or Create an Account to see details.
Relationship, Operations, Product
IntelliSpace PACS is an extremely reliable solution with very limited downtime. There was a point at...
Login or Create an Account to see details.
Product
Philips’ engineering and marketing people ought to talk to the customers before releasing new...
Login or Create an Account to see details.
Relationship
Support is very important. We have a good partnership with Philips' support people to recognize...
Login or Create an Account to see details.
Relationship, Product
I would like to see Philips continue to improve the solution. It is a constant journey and a moving...
Login or Create an Account to see details.
Relationship, Product
I like the solution's uptime. The system doesn't crash all the time. The vendor is constantly...
Login or Create an Account to see details.
Loyalty, Relationship
We have a very good working relationship with the vendor. We went to IntelliSpace Connect, and the...
Login or Create an Account to see details.
Loyalty, Product
When we go to the cloud, we will have better ease of use, elasticity, and scalability. With the...
Login or Create an Account to see details.
Loyalty
We are looking at a complete PACS replacement. IntelliSpace PACS is at the end of its life. Unless...
Login or Create an Account to see details.
Product
I like the system's speed and uptime. Those are phenomenal. The system also integrates well with...
Login or Create an Account to see details.
Culture
To my understanding, if we try to extend any service contract, Philips will raise the prices pretty...
Login or Create an Account to see details.
Loyalty
With the way we are structured right now, some of our health systems are on IntelliSpace PACS. Other...
Login or Create an Account to see details.
Loyalty, Product
Hindsight is always 20/20. Based on my usage of another vendor’s PACS a long time ago, I have always...
Login or Create an Account to see details.
Loyalty
IntelliSpace PACS is old. Unless Philips can significantly bring their product up-to-date, our...
Login or Create an Account to see details.
Relationship
IntelliSpace PACS has always been a workhorse for us. We have very few complaints about the...
Login or Create an Account to see details.
Relationship, Product, Value
Since we started using IntelliSpace PACS, its longevity has been good, and its consistency hasn't...
Login or Create an Account to see details.
Relationship
Philips' service communication can be a little rough. There are some things that I would like to see...
Login or Create an Account to see details.
Loyalty
We are in the middle of reviewing the vendors whose systems we might move to in the future,...
Login or Create an Account to see details.
Loyalty
We are considering leaving IntelliSpace PACS because Philips’ engagement with our organization is...
Login or Create an Account to see details.
Product
IntelliSpace PACS is a very stable, solidly performing platform. We have very few problems with it....
Login or Create an Account to see details.
Relationship
Philips' executive engagement with our organization is awful. It is almost nonexistent. We meet...
Login or Create an Account to see details.
Loyalty
Our team loves IntelliSpace PACS so much that we are looking into expanding the contract. I am...
Login or Create an Account to see details.
Relationship
Philips has been totally supportive. They may not give anybody else good support, but they are...
Login or Create an Account to see details.
Loyalty, Relationship
Philips has been an excellent partner with our PACS. The product is very well liked by our...
Login or Create an Account to see details.
Loyalty, Relationship
We are leaving IntelliSpace PACS behind because it is being discontinued. We have a long history...
Login or Create an Account to see details.
Operations, Product
IntelliSpace PACS is very straightforward and easy to use. There is just not much to it. It is a...
Login or Create an Account to see details.
Loyalty
I would be hesitant to buy from Philips right now, because I am not sure what the long-term plans...
Login or Create an Account to see details.
Product
IntelliSpace PACS is dated technology. Back when it first came out, it was the package to go for....
Login or Create an Account to see details.
Loyalty, Relationship
We are having to remap our stuff that goes into IntelliSpace PACS because currently, we go through a...
Login or Create an Account to see details.
Relationship
Philips is becoming a monolith of a company, so whether they keep their promises depends on the day....
Login or Create an Account to see details.
Culture, Value
Philips does not avoid charging for everything. I don't know whether they think that we have all...
Login or Create an Account to see details.
Product
With IntelliSpace PACS, we have the ability to share images very easily. That is probably an area...
Login or Create an Account to see details.
Relationship
With our last upgrade for IntelliSpace PACS, we had some issues getting resources engaged and...
Login or Create an Account to see details.
Operations, Product
Philips is pretty good with their upgrades for IntelliSpace PACS; they just have some issues with...
Login or Create an Account to see details.
Operations, Product
I have never had to have any training for IntelliSpace PACS because it is pretty intuitive. I build...
Login or Create an Account to see details.
Product
There are some limitations with IntelliSpace PACS because the platform is old. It was probably...
Login or Create an Account to see details.
Product
IntelliSpace PACS is user-friendly. We have thousands of active users at any given time, from...
Login or Create an Account to see details.
Relationship
Philips has a great tech support team. Every time I reach out to them, whether it be our technical...
Login or Create an Account to see details.
Product
The most important things that Philips could improve are their radiation oncology and our...
Login or Create an Account to see details.
Product, Value
I would buy IntelliSpace PACS again because it is pretty good. It is a reliable product. The good...
Login or Create an Account to see details.
Loyalty
The solution has been a reliable workhorse for many years. Given Philips' direction to a...
Login or Create an Account to see details.
Relationship
Philips is very good with proactive service. Since everything is owned by Philips, they monitor...
Login or Create an Account to see details.
Product
We have been with IntelliSpace PACS for a very long time, so everyone has used our PACS for many...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
Philips doesn't keep all of their promises. They say that there are new things coming that will be...
Login or Create an Account to see details.
Loyalty, Product
I probably wouldn't buy IntelliSpace PACS again. Philips is putting a lot of money into their Vue...
Login or Create an Account to see details.
Relationship
We are trying to bring another facility into our fold with Philips. Sometimes, I feel like I am...
Login or Create an Account to see details.
Operations, Product
The strongest part of the product is how easy it is for users to use it. It is extraordinarily easy...
Login or Create an Account to see details.
Loyalty
If we had a more modern PACS solution, we would be able to pull in AI solutions, and those...
Login or Create an Account to see details.
Product, Value
IntelliSpace PACS is a strong aid. Everything works in terms of interoperability. Philips doesn't...
Login or Create an Account to see details.
Loyalty, Product
Another vendor we work with has a new CT scanner that does fancier things, but IntelliSpace PACS...
Login or Create an Account to see details.
Relationship
Philips’ support is good. Usually, I just hang on the line and wait maybe 20 minutes. If the support...
Login or Create an Account to see details.
Relationship, Product
When Philips makes changes to IntelliSpace PACS to fix things, they make a few enhancements, but not...
Login or Create an Account to see details.
Culture, Value
Philips doesn't charge for every little thing. There is just sort of a blanket service contract. The...
Login or Create an Account to see details.
Operations
It is easy to use IntelliSpace PACS. Philips has a pretty good training program. When we get...
Login or Create an Account to see details.
Culture, Relationship
Philips is not telling us that IntelliSpace PACS will do things that it won't, but they do recognize...
Login or Create an Account to see details.
Loyalty
Our institution had already decided that IntelliSpace PACS just wasn't being kept up and had old...
Login or Create an Account to see details.
Product
IntelliSpace PACS has some deficiencies that I see in terms of the system's ease of use. Most modern...
Login or Create an Account to see details.
Loyalty
I wouldn't recommend Philips because they don't really have a VNA, so they use Vue PACS. That system...
Login or Create an Account to see details.
Relationship, Product
Philips deserves a higher grade based on our last upgrade. They did their job. We have been with...
Login or Create an Account to see details.
Value
IntelliSpace PACS is great for what we are paying for it. Users get what they pay for.
Login or Create an Account to see details.
Relationship
As far as Philips' phone support goes, we can always get somebody on the phone at Philips. Philips...
Login or Create an Account to see details.
Product
IntelliSpace PACS meets every need we have and integrates well with everything we need it to...
Login or Create an Account to see details.
Relationship
With regard to functionality, IntelliSpace PACS meets all of our needs, but I really like the...
Login or Create an Account to see details.
Loyalty
Philips’ plan moving forward was for everybody to sunset this solution and move to Image Management...
Login or Create an Account to see details.
Operations
Philips needs to improve their training. They went to a virtual training scenario where everything...
Login or Create an Account to see details.
Relationship, Product
This solution doesn’t really have a strong API model that we have been introduced to. It may be...
Login or Create an Account to see details.
Product
One of my biggest issues with IntelliSpace PACS has to do with the transfer of DICOM. If someone...
Login or Create an Account to see details.
Product
IntelliSpace PACS is pretty straightforward and easy to use. There are not a lot of bells and...
Login or Create an Account to see details.
Loyalty
I believe that it is worthwhile for Philips to look into AI. I'm not totally sold on it, but it has...
Login or Create an Account to see details.
Relationship
Philips' support is all by phone. If we have a problem, we call them, and that is how it starts. We...
Login or Create an Account to see details.
Product
IntelliSpace PACS is a very good product. It needs to be updated in some ways, but we are also...
Login or Create an Account to see details.
Product
Most of the complaints about the solution are related to worklist management as well as some...
Login or Create an Account to see details.
Loyalty
We are currently sending out RFPs to replace IntelliSpace PACS. IntelliSpace PACS is a very stable...
Login or Create an Account to see details.
Operations
There is a help tab we can click on in IntelliSpace PACS to try to search for things, but the search...
Login or Create an Account to see details.
Product
IntelliSpace PACS is very stable. Uptime is 99.9%, and there are rarely delays or anything like...
Login or Create an Account to see details.
Loyalty, Product
We want IntelliSpace PACS to be able to be Google Chrome compatible or Microsoft Edge compatible...
Login or Create an Account to see details.
Relationship
Philips is very proactive. And Philips' executives have offered to come on-site to correct things,...
Login or Create an Account to see details.
Product
IntelliSpace PACS is very good. It is a very strong solution. IntelliSpace PACS is one of the...
Login or Create an Account to see details.
Operations
Philips is very thorough in their planning of upgrades. And whenever we actually stick to and define...
Login or Create an Account to see details.
Product
The system is old, so as we progress, there are things that it doesn't do well anymore and things...
Login or Create an Account to see details.
Loyalty, Product, Value
I would not buy IntelliSpace PACS again. Philips probably would go under consideration because there...
Login or Create an Account to see details.
Loyalty
Choosing whether a PACS is cloud based is an important decision. On the one hand, there is the...
Login or Create an Account to see details.
Culture, Product
For the most part, IntelliSpace PACS has been the same platform overall. It is pretty clear what we...
Login or Create an Account to see details.
Operations
The biggest negative factor of IntelliSpace PACS is that a lot of the times, things break, and we...
Login or Create an Account to see details.
Loyalty, Product
We are talking about finding a replacement solution. We are still reviewing the options in depth....
Login or Create an Account to see details.
Loyalty, Relationship
Philips was originally sunsetting iSite, going down the road of Vue as their PACS, and getting rid...
Login or Create an Account to see details.
Relationship
Philips keeps their promises to the best of their ability. They are always good at bringing in...
Login or Create an Account to see details.
Loyalty, Product
Considering the vendor didn't put their energies into keeping IntelliSpace PACS up-to-date, the...
Login or Create an Account to see details.
Product
We have always been pleased with how the product has worked for us. But when it comes to upgrades...
Login or Create an Account to see details.
Product
There is a whole other layer of backup options. What we have is a completely separate server, and...
Login or Create an Account to see details.
Relationship
Our analysts have told me that the vendor's support has degraded over time. The support is less...
Login or Create an Account to see details.
Relationship
When we need help from the vendor, we don't get as high in their organization as we could because of...
Login or Create an Account to see details.
Culture, Loyalty
We are probably going to move away from the product because of some challenges. It can no longer do...
Login or Create an Account to see details.
Loyalty, Relationship
We are looking into a new PACS because Philips' support team is unable to resolve some of our...
Login or Create an Account to see details.
Product
Deleting images is a process with Philips. We have to create a new a new thing and detach the image...
Login or Create an Account to see details.
Product
We have been using IntelliSpace PACS for multiple years now, so I am used to it. I don't like the...
Login or Create an Account to see details.
Culture, Relationship
Philips’ responsiveness isn't terrible. It could be better, but it isn't bad. The support from...
Login or Create an Account to see details.
Product
The design of IntelliSpace PACS is outdated. I would like to have better analytics and the ability...
Login or Create an Account to see details.
Culture
We are on the most current version of IntelliSpace PACS. We never did the CARESTREAM Vue PACS move....
Login or Create an Account to see details.
Operations, Product
The reliability of IntelliSpace PACS is fairly good. It seems to be fairly user friendly. For...
Login or Create an Account to see details.
Relationship, Operations
Philips has been very difficult to work with in terms of getting images out of the system. It took...
Login or Create an Account to see details.
Loyalty
We left IntelliSpace PACS because our radiologists had some general dissatisfaction with its...
Login or Create an Account to see details.
Operations, Product, Value
Upgrades for IntelliSpace PACS are expensive. They never happen on time, and we always have one...
Login or Create an Account to see details.
Value
Our radiologists still aren't crazy about the system's feature function, and they feel that some...
Login or Create an Account to see details.
Product
The connection from our VNA to Philips' PACS product is super slow because the systems have to...
Login or Create an Account to see details.
Loyalty
We are moving away from Philips because we have to have multiple instances of IntelliSpace PACS...
Login or Create an Account to see details.
Relationship, Value
Philips hits us up with charges whenever they can, and for their support, we have to talk to people...
Login or Create an Account to see details.
Product
Philips’ upgrades have been just enough to keep them going.
Login or Create an Account to see details.
Product
IntelliSpace PACS doesn't do this work very well. Let's say a RAD tech finishes completing a CT...
Login or Create an Account to see details.
Culture, Product
We were promised a zero-footprint viewer from Philips a while back, and that did not come into play....
Login or Create an Account to see details.
Relationship
In my experience with a different imaging vendor, that vendor would routinely send out an...
Login or Create an Account to see details.
Operations
When we transition to a newer version of the product, I don't know that there are any regional...
Login or Create an Account to see details.
Relationship, Product
We are using a tool from Philips that has been extremely unstable, and Philips hasn't been focusing...
Login or Create an Account to see details.
Relationship, Product
We have had consistent communications with Philips on the issues we have seen. We did a software...
Login or Create an Account to see details.
Product
Philips bought Stentor. Stentor had a great image-distribution tool. It had a lot of capabilities....
Login or Create an Account to see details.
Relationship
I like that IntelliSpace PACS is resilient. It has been around for a while. Philips understands the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Philips makes improvements. They respond to the market, and they are in tune with future technology...
Login or Create an Account to see details.
Loyalty, Product
With updates for IntelliSpace PACS, we don't like to be on the leading edge. We like to have the...
Login or Create an Account to see details.
Culture, Value
Philips has been pretty good about being reasonable with their charges, especially since we have...
Login or Create an Account to see details.
Relationship
I know what the radiologists' concerns are with IntelliSpace PACS, and I don't think they are all...
Login or Create an Account to see details.
​
Featured Reports
Preferences