IntelliSpace PACS Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 12:26:14 AM and Model.EvProductId = 1399

Commentary Summary

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Neither
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Negative
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User Commentary

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Physician

Technology

Occasionally, the interaction with radiologists through a chat box goes down. I consider that...

Aug 2020
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Physician

Implementation and Training

There was no training from Philips. Basically, one of the x-ray technicians showed me how to put my...

Aug 2020
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Physician

Functionality and Upgrades

Sometimes I have to fumble around to find the study that I am looking for. About 80% of the time,...

Aug 2020
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Physician

Functionality and Upgrades

When things are working, the system is pretty simple. I like that whenever I pull up a study, if it...

Aug 2020
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Physician

Interfacing and Integration

The interoperability works. Anyone in the clinics we send images to can pretty easily pull anything...

Aug 2020
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Physician

Relationship

Once in a while, like once per year, Philips could ask how we are doing and whether there is...

Aug 2020
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Director

Other Observations & Comments

We recently moved over to Philips, and things have gone smoothly. However, our parent organization...

Aug 2020
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Director

Technology

One of the things I would say about IntelliSpace PACS is that many things are still really clunky. I...

Aug 2020
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Director

Technology

I don't think Philips was really prepared for Windows 10. Many of our radiologists and our IT team...

Aug 2020
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Director

Functionality and Upgrades

It feels like IntelliSpace PACS has slowed down some since we went live. It also feels like there...

Aug 2020
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Director

Lessons Learned

I would not tell others to not buy IntelliSpace PACS, but I also don't have a lot of great reasons...

Aug 2020
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Director

Service and Support

The good news is that my rating on IntelliSpace PACS is really only based on a handful of times I...

Aug 2020
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Manager

Functionality and Upgrades

We haven't had an upgrade for a while. We are in holding pattern based on Philips' plans for the...

Jul 2020
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Manager

Functionality and Upgrades

The product has always worked as promoted. We haven’t implemented any new technology with Philips...

Jul 2020
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VP/Other Executive

Relationship

Philips is falling behind on meeting our needs. They don't help us drive outcomes, and that is a...

Jun 2020
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VP/Other Executive

Technology

At this point, IntelliSpace PACS is a picture archive and a picture viewer. In those ways, the...

Jun 2020
(1)
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VP/Other Executive

Relationship

There is nothing we hate more than when a vendor overpromises and underdelivers. We are on a...

Jun 2020
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VP/Other Executive

Other Observations & Comments

At the end of the day, IntelliSpace PACS is pretty good at its core function of being a picture...

Jun 2020
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VP/Other Executive

Technology

The number one thing that I want from my PACS is for it to turn on. I want to be sure that it will...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

If the Facebook server went down for five minutes, the stock market would crash, Mark Zuckerberg...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We couldn't function without IntelliSpace PACS. It is critical to our mission. It is like my right...

Jun 2020
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VP/Other Executive

Other Observations & Comments

My future satisfaction depends on certain things. Philips is transitioning people to the Carestream...

Jun 2020
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Manager

Functionality and Upgrades

I would buy this product again. We have been very happy with it. We had a different product before,...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I don't feel nickel-and-dimed by the vendor. They basically charge per study instead of per...

Jun 2020
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Manager

Functionality and Upgrades

Our most recent upgrade went really well. We were overdue for an upgrade, and we were waiting for it...

Jun 2020
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Manager

Implementation and Training

I think that the vendor always comes through with the appropriate amount of training for their upgrades....

Jun 2020
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Manager

Service and Support

The vendor's support is great. We generally don't have any problems with getting support when we...

Jun 2020
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Manager

Functionality and Upgrades

The product is pretty easy for end users. Right now, the product is not quite meeting all of our...

Jun 2020
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Manager

Functionality and Upgrades

We haven't really needed anything in particular from the vendor during the COVID-19 crisis. A few...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

When it comes to quality and overall consistency, the vendor is very good. We want to keep the...

Jun 2020
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Manager

Functionality and Upgrades

Philips does not keep their promises. There have been instances when they have said that we would...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Philips does avoid charging for every little thing because we pay for a very large contract that...

Jun 2020
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Manager

Other Observations & Comments

We have to pull the executives in every once in a while. But when executives in flashy suits come to...

Jun 2020
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Manager

Functionality and Upgrades

The PACS is very intuitive. The uptime that was promised has stayed consistent.

Jun 2020
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Manager

Service and Support

Some versions of IntelliSpace PACS are glitchy. We have been promised that on the newer versions,...

Jun 2020
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Manager

Technology

Philips hasn't kept up with development; we are actually going out to RFP because we are aware of...

Jun 2020
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Manager

Other Observations & Comments

We were already a pretty advanced customer, so we already had things like training and other...

Jun 2020
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Director

Functionality and Upgrades

We are moving from IntelliSpace PACS to another system; Philips will be gone. We haven't had an...

May 2020
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Analyst/Coordinator

Other Observations & Comments

Philips is going to a new cloud base for the product, and we aren't quite sure that the cloud is...

May 2020
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Analyst/Coordinator

Other Observations & Comments

Philips says they are working really hard to fix some issues that came along, and their support is...

May 2020
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Manager

Service and Support

Philips has really great support. They have an amazing help desk that is dedicated to different...

May 2020
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Manager

Functionality and Upgrades

I would definitely want to see improvements to newer technology. There are some functionalities that...

May 2020
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Manager

Functionality and Upgrades

We are upgrading our cardiology system, and we are leaning toward Philips. Our storage system will...

May 2020
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Manager

Functionality and Upgrades

The system is robust and can certainly handle our volume. The retrieval speed is certainly adequate....

May 2020
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Manager

Functionality and Upgrades

The vendor could improve the product's retrieval speed. Sometimes I don't know whether the issue is...

May 2020
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Manager

Sales and Contracting

We do a private package of how many images we can share with other institutions, and I believe that...

May 2020
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Manager

Service and Support

There really hasn’t been anything different with Philips during the COVID-19 crisis. Everything has...

May 2020
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Manager

Functionality and Upgrades

We are not on the most recent PACS. We have been trying to upgrade for a long time, but we have to...

May 2020
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Manager

Future Outlook

We are in the RFP process, so I don’t know whether Phillips is part of the long-term plan because...

May 2020
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Manager

ROI / Cost (care and feeding)

One of our radiologist’s biggest concerns is the lack of new technology from Philips. Philips has...

May 2020
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Manager

Service and Support

The biggest issues with Philips are their service and support. There is a lot of talk about how they...

May 2020
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Manager

Functionality and Upgrades

With COVID-19 and the financial implications of it, there are some things that we have issues with...

Apr 2020
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Manager

Functionality and Upgrades

Everything is vendor controlled and vendor owned with IntelliSpace PACS. We have to go through...

Apr 2020
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Manager

Functionality and Upgrades

One of the things we particularly don't care for is the system's exceptions-handler process. If we...

Apr 2020
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Manager

Service and Support

I give Philips a high rating for being supportive during the COVID-19 crisis. We haven’t needed...

Apr 2020
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Manager

Functionality and Upgrades

Philips could improve by having better hanging protocols and making them easier to build. Once a...

Apr 2020
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Manager

Relationship

Philips is always letting us know when we need to have a server replaced or fixed. They are very...

Apr 2020
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Manager

Service and Support

When I call Philips for support, some of Philips' people know me by name. I don’t have to jump...

Apr 2020
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Manager

Functionality and Upgrades

The system does very well with driving tangible outcomes. We don’t work well if the system is not...

Apr 2020
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Physician

Technology

Upgrades are always difficult. The issues may not be on the Philips side, but the upgrades are...

Apr 2020
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Physician

Functionality and Upgrades

In terms of ease of use, users need a little bit of help with the hanging protocols, but the system...

Apr 2020
 Helpful

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Physician

Other Observations & Comments

We don’t really need Philips’ support through the COVID-19 crisis. We are doing less work, so we...

Apr 2020
 Helpful

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Physician

Other Observations & Comments

I don’t know how other systems compare. If I had to purchase a PACS again, an integrated PACS is...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The performance of the system has never been an issue. The system itself is a rock. The system does...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

Philips has offered help during this COVID-19 crisis. They have done a really good job.

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

Philips has an enhanced viewer; they can see additional object types beyond DICOM. They are doing...

Apr 2020
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Manager

Relationship

We have access to just about everybody at the executive level. We do have escalations and conduits;...

Apr 2020
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Manager

Future Outlook

We have to make decisions based on need and fiscal responsibility. We are always going to have some...

Apr 2020
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Manager

Service and Support

Philips has been pretty responsive during the COVID-19 crisis. We haven’t really had to do much in...

Apr 2020
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Manager

Other Observations & Comments

I am not sure how the radiologists feel about IntelliSpace PACS. As far as I can tell, the system is...

Apr 2020
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Manager

Lessons Learned

Philips keeps their promises, but getting them to do so requires some highhandedness. Technically...

Apr 2020
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Manager

Technology

Philips does an excellent job of getting images to the providers’ workstation in a timely fashion...

Apr 2020
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Manager

ROI / Cost (care and feeding)

I don’t enjoy the blackbox model that the vendor offers where they do all of the back-end support....

Apr 2020
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CIO

Other Observations & Comments

During the COVID-19 crisis, the vendor has maintained their current level of support. Nothing has...

Apr 2020
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CIO

Functionality and Upgrades

The product is very robust and reliable, and the end user interface is very intuitive. We don't have...

Apr 2020
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CIO

Service and Support

I would like to see improvements in the customer support. We have been kind of dissatisfied with...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is very intuitive and easy for end users to use. A lot of users can just sit down and...

Apr 2020
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Analyst/Coordinator

Service and Support

The vendor has good support, but the first-level support could be better. A lot of our cases need to...

Apr 2020
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VP/Other Executive

Future Outlook

We are in the process of transitioning away from IntelliSpace PACS. We have had a long history of...

Mar 2020
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Director

Functionality and Upgrades

We remain ecstatic with our use of Philips' system. For the first time in years, we had a glitch,...

Mar 2020
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Director

Implementation and Training

I haven’t been trained on Philips' system lately, and no one has come and talked to me. No one came...

Mar 2020
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Manager

Functionality and Upgrades

The last upgrade was supposed to enable better integration, and that did finally happen. But the...

Mar 2020
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Manager

Service a