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IntelliSpace PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Loyalty

We have been with Philips for a long time, but Philips is changing their platform and switching from...

Oct 2024
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Manager

Culture, Value

Philips has not been bad to work with. Philips will pretty much work with us on everything in terms...

Oct 2024
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Manager

Operations

There really isn't anything that Philips offers for training. The training all falls to my team. It...

Oct 2024
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Manager

Loyalty, Product

IntelliSpace PACS is pretty easy to use, but Philips is moving away from IntelliSpace PACS, so it...

Oct 2024
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Manager

Relationship

Sometimes it seems like we are calling in issues that should have been caught by the vendor’s...

Oct 2024
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Director

Culture, Relationship, Product

We asked Philips whether IntelliSpace PACS was capable of handling an expansion. We had multiple...

Oct 2024
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Director

Loyalty

IntelliSpace PACS is not part of our long-term plans because it is terrible. The product is old, and...

Oct 2024
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Director

Culture, Operations

We probably did a disservice by not having training built in. Philips sees training as a way to make...

Oct 2024
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Director

Relationship

Philips could improve by just getting us to level-two support right off the bat. Level-one support...

Oct 2024
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Analyst/Coordinator

Loyalty, Relationship

Philips is always there. They are very supportive. They have dedicated people who pick up the phone....

Sep 2024
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Director

Loyalty

We were hoping to move to another Philips solution, but Philips has had some challenges with moving...

Aug 2024
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Director

Relationship

The leadership team all the way to the very top has been in contact with us. They are trying to help...

Aug 2024
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Director

Loyalty

We are frustrated with Philips overall, but we are still hoping they can turn it around. We have...

Aug 2024
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Director

Relationship

The support from Philips is slow, and sometimes it is hard to get the answer without working through...

Aug 2024
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Director

Relationship

Philips has been a long-time partner with our organization, so watching them go through some of the...

Aug 2024
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Manager

Operations

I think IntelliSpace PACS is a good application for small deployments, but when we get into large...

Jul 2024
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Manager

Product

Everything that Philips does is proprietary. They have their own proprietary DICOM tags and stuff...

Jul 2024
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Manager

Product

IntelliSpace PACS itself is not bad. Once we are using it, working with it, and have a workflow, it...

Jul 2024
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Manager

Loyalty, Relationship

The decision to phase out IntelliSpace PACS was made years ago, but we can't make those moves...

Jul 2024
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VP/Other Executive

Value

IntelliSpace PACS has been pretty good with image sharing. However, I would like to see Philips quit...

Jun 2024
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Director

Product

There are plenty of things that could be improved in the system, like its search feature, blogging...

May 2024
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Director

Product

I am not sure that IntelliSpace PACS has any cutting-edge practices that other systems don't already...

May 2024
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Director

Loyalty

I would never purchase IntelliSpace PACS today. I might have purchased it when we first went live on...

May 2024
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VP/Other Executive

Loyalty, Product

IntelliSpace PACS doesn’t have much downtime. It is functional for basic image viewing, but we want...

Apr 2024
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VP/Other Executive

Relationship

We got IntelliSpace PACS through a third-party vendor, and they take care of all the headaches...

Apr 2024
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VP/Other Executive

Product

IntelliSpace PACS is terrible with integration. It launches with our EMR and does basic...

Apr 2024
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(0)
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Manager

Relationship

Regarding Philips, it would be nice if when we called for support, we got somebody more fluent in...

Apr 2024
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Manager

Value

Getting our money’s worth is tricky because of the cost of everything nowadays. But Philips has been...

Apr 2024
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Manager

Product

In regard to Philips and IntelliSpace PACS, the uptime is very good. We hardly have any issues with...

Apr 2024
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Manager

Loyalty

We are not sure whether IntelliSpace PACS is part of Philips' long-term plans. Philips purchased a...

Mar 2024
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Manager

Operations, Product

If the decision were just mine, I would carry on with IntelliSpace PACS for another few years at...

Mar 2024
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Manager

Relationship, Product

I am certainly a strong advocate for IntelliSpace PACS. I like Philips' support. I have always found...

Mar 2024
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Manager

Product

The system is a quick PACS. It is fast and available, but it isn't quite as feature rich as some of...

Mar 2024
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Manager

Loyalty, Product

There is a process within Philips that is called the sweeper. It pushes data to our VNA. It is not...

Feb 2024
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Manager

Loyalty, Relationship

We have a lot of investment with the Philips PACS. We decided that since Philips has a VNA, it is in...

Feb 2024
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Manager

Loyalty

IntelliSpace PACS is going to stay with us for a long time. When we talk to different radiology...

Feb 2024
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Manager

Culture

With Philips, we pay a flat fee per study. For things like upgrades, there is no charge. That is...

Feb 2024
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Analyst/Coordinator

Product

Philips and IntelliSpace PACS are meeting all our needs. We have images, and the radiologist is...

Feb 2024
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(0)
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Analyst/Coordinator

Relationship

Philips has a pretty responsive team. They will actually tell us when a node is down. Their customer...

Feb 2024
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(0)
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Analyst/Coordinator

Operations

Philips is on it with implementations and upgrades.

Feb 2024
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(0)
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Director

Product

The product is pretty good until we upgrade its integration options. Then, we have to work on it a...

Feb 2024
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Director

Product

Considering how much we use the system, how many studies we send to it, and how many users we have,...

Feb 2024
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Director

Relationship

The vendor's support people are pretty good at answering the phone. The only issue I have with the...

Feb 2024
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Director

Relationship

We get notifications from the vendor when there are hardware failures, and the vendor tries to...

Feb 2024
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(0)
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Director

Relationship

We have routine meetings with our account manager. When it comes to keeping promises, the vendor...

Feb 2024
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Manager

Loyalty, Product

We wouldn't purchase IntelliSpace PACS now. The technology is a little more behind than we would...

Jan 2024
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(0)
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Manager

Relationship

The things that have gone well with IntelliSpace PACS are general maintenance, general changes, and...

Jan 2024
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(0)
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Manager

Loyalty

Philips transitioned away from the Intellispace PACS product beginning around 2018 or 2019, and they...

Jan 2024
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(0)
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Manager

Product

From a performance and reliability standpoint, the product has been phenomenal.

Jan 2024
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(0)
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Manager

Relationship

Overall, the platform is stable, and the vendor’s support team is responsive. The downfall has been...

Dec 2023
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(0)
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Manager

Loyalty, Product

From what we have seen of the new version, Philips has integrated and enhanced a lot of things,...

Dec 2023
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(0)
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Manager

Operations, Product

For the most part, the upgrades are going well. Occasionally, we have issues because of too much...

Dec 2023
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(0)
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Manager

Product

IntelliSpace PACS is very flexible. It lends itself to interoperability with other applications, and...

Dec 2023
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(0)
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Manager

Loyalty, Relationship

Philips is sticking to their market. They are spending more money on R&D. They understand the...

Dec 2023
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(0)
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Manager

Product

We don't like to be on the most current version of IntelliSpace PACS. That is always problematic...

Dec 2023
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(0)
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Manager

Relationship

Philips keeps their promises. We have built a relationship over time. Nowadays, we have turnover and...

Dec 2023
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(0)
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Manager

Loyalty, Value

Philips certainly does avoid charging for every little thing. They do not penny-pinch. We can do...

Dec 2023
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(0)
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Director

Relationship, Product

The way Philips deploys their technology and the way the technology is structured is archaic....

Nov 2023
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(0)
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Director

Loyalty

We are not considering Philips for a cloud-based solution. They were never brought to the table as a...

Nov 2023
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(0)
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Director

Loyalty

There might have been systems that were a better fit back when we bought the product. But that is...

Oct 2023
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(0)
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Director

Relationship

Philips tries, but at times, we have expectations that aren't realized. We are often frustrated...

Oct 2023
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(0)
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Director

Product

Part of our challenge with Philips is that the infrastructure we agreed to purchase may not fit our...

Oct 2023
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