IntelliSpace PACS
Filtered view: All

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Functionality and Upgrades

We have been rather happy with the product over the years. Everybody has had very good things to say...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

A positive of IntelliSpace PACS is its ability to manage a lot of data and achieve the same response...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

In today's day and age, I think there must be a middle ground where some support done by the local...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Functionality and Upgrades

We have been struggling with Philips for the past few years, and we have struggled even more over...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Service and Support

The team from Philips is hit or miss, but there are so many changes that we can't keep up with who...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

I don't feel like we have a good partnership with Philips; it is really lacking. I don't really even...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Technology

We have had ongoing challenges with IntelliSpace PACS, and at times it has been said that we may...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We wish IntelliSpace PACS would have Google Chrome support.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

With a lot of the things that we need, the vendor ends up delivering them but gets really close to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The opportunities we see with Philips’ support and service are in the vendor’s follow-ups and...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor has a heartbeat monitoring service where they have people reviewing our servers. A lot of...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The technical account managers are very nice. The first-level support team from Philips is always...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The integration with IntelliSpace PACS is hit and miss. Philips seems to struggle with third-party...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We will be transitioning over to another PACS product from Philips, but we don't have a timeline for...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The ease of use is not bad but could be better. Our radiologists say there are too many clicks, and...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The support team has been stable and consistent, though we have still gone through phases of...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

One of the challenges we are dealing with is the transition of Primordial's tools; the tools are...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The last upgrade went pretty smoothly. I would not say things were seamless, but the transition was...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We were struggling with some challenges during an upgrade and felt that we were heard. We are very...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Philips has not kept their promises regarding cardiology functionality that was supposed to be...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The vendor needs to improve their consistency and integration between their own applications.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Companies do things to save money. The response time, availability of resources, and communication...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

Our current account manager has a skill and communication level that we will be able to work with,...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Philips needs to provide a better, more stable product. We have problems every single day. Over the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Philips tries to keep all their promises, but they are not very good at that. Philips has different...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

For the most part, our end users are comfortable with the system. They are used to IntelliSpace PACS....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

IntelliSpace PACS is client based, and it has old architecture. It is not as web based as other...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product doesn’t do well with displaying ophthalmology images and things like that. I don't think...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I would not start our particular relationship with Philips again; they fall short on deliverables...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We told Philips our growth pattern, and they were not well prepared to make sure the system was set...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We went through a good upgrade for the operating system, and that has helped to stabilize the system...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Philips’ support is suboptimal at best. We have to try and talk to people at least a level two or...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The issues we have had have been in a specific department, and the reliability of Philips' software...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Not all AI vendors' software integrates into PACS solutions, but with Philips, we can certainly deal...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Philips’ business model is sound, and they pay attention to their customers. The vendor listens to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The product's biggest strength is its ability to interface with other imaging applications. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

If Philips wants to remain competitive, then they have to do what everyone else operating in the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product has good uptime. It delivers images reliably. We have had short periods where the system...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We had an upgrade that had minor problems. Philips also implemented a few really annoying little...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When it comes to maintaining the system's current status, Philips' support people are the best. They...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Technology

The product's current version has to use Internet Explorer as its browser. Microsoft is shutting...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

The product's integration with other tool sets is limited and mediocre. There has been so much new...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

For the first few years we had IntelliSpace PACS, it worked well. I had a worklist that was...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

There is sufficient dissatisfaction with the current iteration of IntelliSpace PACS, and my feeling...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

We are spending a fair amount of time and money on monitoring the system. Inevitably, when we have a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

The implementation was excellent. We spent a huge amount of time and effort on the implementation...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The upgrades have basically been patch fixes. No significant tool sets have been added to the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

IntelliSpace PACS is a rock. It works, and it is very easy to use. However, it doesn't really...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Philips' support is good. Anything beyond what the vendor normally does is difficult for them. If we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Philips’ contract is pretty clear about what it does and doesn't cover. We have even had times when...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With Philips being a large company, we don't deal with the high-end executives as much as we would like....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We would like more proactive monitoring from Philips from a support perspective. That is one of the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

When we bought the system, we were sold on the heartbeat functionality that Philips advertised. That...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Philips was going to be our one-stop shop, but the system is a black box. We don't have access to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

There are a few features we would like that we understand are in Vue PACS, such as a zero-footprint...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Everything goes relatively smoothly with Philips’ upgrades. We are a large organization, so...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

IntelliSpace PACS is showing its age a little. Philips seems to be focused on bug fixes and patches;...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Philips has an API that allows us to interact with other applications. We take advantage of that API...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

Overall, we have had a pretty good experience with IntelliSpace PACS. It is like a service that we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

Because IntelliSpace PACS is delivered through a SaaS model, there are certain things that we have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Philips is very involved with us. They keep us in the loop, and we have recurring meetings.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We are in a spot with IntelliSpace PACS where we are winding down and counting down the days before...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had a challenging relationship with Philips in the past. There have been a few years of bad...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We had some technical challenges that added unnecessary overhead costs because of the choice to go...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Philips has requirements on a monthly basis when they do system updates. The updates used to take...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I would like to see some ongoing training from Philips. From my point of view, signing a huge...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Philips' support is fairly limited when we need an immediate resolution. The vendor's support has...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The people I was comfortable with from Philips have left the company. We have a group of people now...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are transitioning from IntelliSpace PACS to another Philips solution, so we are going to have a...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The plan to move forward with Vue PACS, which has been acquired by Philips, has been a mess. I don't...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Philips has been talking to our team, so I think they have been trying to make progress, but in some...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Philips is having some challenges, and it feels like we are not on the same page with where they are...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Philips is good at telling us what we want to hear. That method may have worked in the past, but we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I would like to see Philips give the customer better access to their overall systems. We are limited...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Philips did pretty well at keeping their promises up until the pandemic. Now we struggle with issues...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

I love the speed of the Phillips system. The vendor does a really good job with speed because a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Delivering new technology is where the problem lies in applications with Philips. If we are trying...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Philips has executives who come in to talk and listen. They nod their heads and say they will take...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

We pay a lot of money for IntelliSpace PACS. They have a per-use fee, but we get everything. It is...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I would recommend IntelliSpace PACS, but I would say that people interested in buying the product...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our biggest challenge is the sales manager is not engaged. Our account manager is also not providing...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product does what it does decently well, but we run into performance issues. The radiologists...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If it weren't for the fact that Philips is getting rid of IntelliSpace PACS, we would have stuck...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The latest upgrade of IntelliSpace PACS was done very well. The stability of the system has been...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

IntelliSpace PACS has a lot of room for improvement in terms of functionality for certain...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We are in the process of looking at other PACS solutions. Before Philips bought Carestream, Philips...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like the stability and uptime of IntelliSpace PACS. We are almost never down. The system is very reliable....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Philips regularly involves us in conversations with senior executives and proactively comes to us to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Philips could do better with ongoing phone and web support. I want them to be more responsive to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

I wouldn’t recommend IntelliSpace PACS since it is an end-of-life product. The speed and performance...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We want to know what the future of the product is and whether the product is going to change and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Philips’ support team is not as good as it used to be. The vendor is in the process of a service...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor has changed their methodology. They used to have a specific project person who dealt with...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I know Philips needs to do upgrades, but the upgrades can be inconvenient. We have to have a backup...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Overall, IntelliSpace PACS is a solid, well-designed application. We are a Philips shop, so we have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

IntelliSpace PACS needs to be used by bigger organizations. The workload has to be heavy....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

IntelliSpace PACS is sort of a customizable PACS, but at the same time, things are done Philips’...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The support provided by Philips to our organization is above average. That is really great.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

One great thing that Philips has is an account executive for their clients, and they also have a...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

IntelliSpace PACS is pretty easy to navigate through.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are things that I like about IntelliSpace PACS, but there are also things I have seen other...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We are at a crossroads with Philips and are working through our decision to stay or move away and go...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The development of the system has not been strong. I think Philips has dug themselves into a hole...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The support we get from Philips is slow and not on par with what we pay for. I don't know whether...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

Philips has made several promises about the technology, including the cloud, AI, and even uptime. We...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We are a large customer for Philips. I think we should get special attention given our size, but...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I think Philips is in a tough spot. The vendor has a lot of large customers that need to transition...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

After looking around at other PACS and universal solutions, we have realized just how far behind...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Philips has the technology that we need, but it is hard for our organization to switch gears. There...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have a contact at Philips, so I have a specific person that I can email when all else fails, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't foresee any changes from the Philips upgrades. I would tell Philips to advance their...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Our last upgrade had a bit of a glitch. My user interface for management is linked to Internet...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Philips is like a lot of big software companies that have been around for a while. Philips is stuck...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor's initial training was okay. The ongoing training is not so good. We have requested...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor will talk about a whole bunch of things that never actually appear in the software. The...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Philips has a portal where customers can start their own tickets and track where they are. Philips...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Philips is very rarely the one contacting us about things. It is usually us notifying them.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

IntelliSpace PACS integrates well with our EMR. Everything is right there in the application, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

It would be nice if we could read PET scans and other things in the application. Right now, that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

The Philips PACS is excellent. The vendor announced the product's end of life. They purchased...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The PACS itself has been rock solid, very stable, and very easy to use. That is one thing the users...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Philips’ service is not very good. That is mostly because they moved a lot of their support...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

IntelliSpace PACS was a perfectly good PACS when we purchased it, but Philips has done almost...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Philips does literally zero monitoring to try to solve a problem before it becomes a bigger problem....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We know who our contact is at Philips, and we talk to them from time to time. That person is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are producing reports and using IntelliSpace PACS on a daily basis. The product doesn't really...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Philips kept their promises in the beginning, but they don't anymore. They have had a lot of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Philips has never really offered us anything for training. It would be good if the vendor were more...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We had an integration for an outbound feed from IntelliSpace PACS to another product of ours. That...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Philips announced the end of life for IntelliSpace PACS, and I don't think that their replacement...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles