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IntelliSpace PACS Commentary
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Monique Rasband
Global VP of Imaging & Oncology
KLAS Global VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

The vendor's response to online tickets should be quicker.

Feb 2026
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Manager

Product

The solution's strengths are its ease of use. The user interface is straightforward. It is easy to...

Feb 2026
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Manager

Product

Something that I would like to see in the solution is that I need to be able to filter and search by...

Feb 2026
||
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Director

Relationship, Product

Philips has fixed our problem with the stability on our system, but the core application just hasn't...

Feb 2026
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Director

Loyalty, Operations

We evaluated PACS options, but we chose IntelliSpace PACS. The support has generally been good, but...

Feb 2026
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Director

Loyalty, Relationship

Philips has been very wishy-washy on their direction. They say they are going to the Vue platform,...

Feb 2026
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Director

Relationship

I don't think the executive involvement is anywhere close to what is needed. We are a pretty large...

Feb 2026
||
(0)
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Director

Operations, Value

We haven't sent anybody to Philips' training because it is just too damn expensive.

Feb 2026
||
(0)
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Director

Loyalty, Product

The biggest opportunity for product improvement is to go cloud based. Philips needs to offer a...

Feb 2026
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Director

Relationship

The vendor has good support and good response times.

Feb 2026
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Manager

Relationship

Our ability to speak to our Philips representative is the vendor's biggest strength.

Feb 2026
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(0)
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Manager

Product

The thing I like most about IntelliSpace PACS is the quality of the images.

Feb 2026
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(0)
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Manager

Product

The biggest area of opportunity for improvement in IntelliSpace PACS is the universal data manager.

Feb 2026
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Manager

Relationship, Product

Philips could improve our experience by helping me understand why portal accounts are scrubbed due...

Feb 2026
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Manager

Relationship, Product

IntelliSpace PACS is a great, very stable product, but there haven’t been any real innovations....

Feb 2026
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Manager

Product

Philips needs to have better third-party integration, either by offering more robust AI algorithms...

Feb 2026
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Manager

Relationship, Product

We are doing a couple of data migrations and have had a couple of organizational changes. Philips’s...

Feb 2026
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Manager

Loyalty, Product

I love Philips, but their system is just a PACS viewer at this point, and they need to keep up with...

Feb 2026
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Manager

Product

IntelliSpace PACS is usually a little behind the newest DICOM standards, but that is okay. When some...

Jan 2026
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Manager

Operations, Product

The strongest point of IntelliSpace PACS is its ease of use. I can set a brand-new user in front of...

Jan 2026
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Director

Product

The product seems to be a generation behind some of Philips' peers' products, but it is pretty...

Dec 2025
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Director

Product

From the PACS admin side, I can't do a DICOM echo to a machine. I have to go through Philips' admin...

Dec 2025
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Director

Product

One of the major pain points is that as AI becomes more and more prevalent, we need something that...

Dec 2025
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Director

Operations

The training was a couple of days, and there were a few questions I brought up that the trainer said...

Dec 2025
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Director

Product

As it stands, the product doesn't allow any AI triaging. It doesn't do any automatic assignment. The...

Dec 2025
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Director

Relationship

Philips' support is better than another vendor's. Philips has had excellent uptime and...

Dec 2025
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Manager

Loyalty

Our decision to leave IntelliSpace PACS was primarily driven by the radiologists. They were wanting...

Nov 2025
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Manager

Relationship, Product

Philips doesn’t have the same AI marketplace as another vendor nor as many delivered integrations....

Nov 2025
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Manager

Product

IntelliSpace PACS has its quirks, but it is fairly user-friendly. It was a stable on-premises...

Nov 2025
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Manager

Relationship

Most of the time, it was hard to get someone when we had requests for enhancements from Philips. We...

Nov 2025
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Manager

Loyalty, Relationship

Part of why we decided to leave IntelliSpace PACS was that Philips' support was very poor. The...

Nov 2025
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Manager

Relationship

There is a lack of follow-through from Philips. Philips’ recent upgrade was okay. The issue was with...

Nov 2025
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Manager

Operations

In general, vendors should just have training as part of the support contract. It shouldn't be a...

Nov 2025
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Manager

Product

IntelliSpace PACS is incredibly reliable and stable, but I don't think it can meet my functionality...

Nov 2025
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Manager

Operations, Product

Even though IntelliSpace PACS has functionality, it is often not intuitive and not easy to...

Nov 2025
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Analyst/Coordinator

Loyalty, Product

When we compare IntelliSpace PACS to some other PACS products, the other ones have a lot more bells...

Nov 2025
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Analyst/Coordinator

Relationship

With Philips, I get the support I want when I want it. If I need to contact someone, I can, and I...

Nov 2025
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(0)
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Analyst/Coordinator

Product

IntelliSpace PACS is an older platform, so sometimes there are challenges when we want to integrate...

Nov 2025
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Manager

Operations, Product

The vendor could make hanging protocols a little easier to use, both for our radiologists and for me...

Nov 2025
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(0)
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Manager

Product

The main thing we like about the system is that it has been stable for us. The system is pretty...

Nov 2025
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VP/Other Executive

Product

There have been some issues with moving IntelliSpace PACS to the cloud. It isn't quite ready for...

Nov 2025
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(0)
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VP/Other Executive

Loyalty, Product

IntelliSpace PACS is very scalable, and for multihospital systems, it works really well. Philips was...

Nov 2025
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Manager

Relationship

On the positive note, Philips has increased their executive-level presence. That had been severely...

Oct 2025
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Director

Relationship

Philips has been very receptive to me banging the drum when I need to, and they bring the right...

Oct 2025
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(0)
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Director

Relationship, Operations, Product

IntelliSpace PACS is an extremely reliable solution with very limited downtime. There was a point at...

Oct 2025
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(0)
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Director

Product

Philips’ engineering and marketing people ought to talk to the customers before releasing new...

Oct 2025
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(0)
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Manager

Relationship

Support is very important. We have a good partnership with Philips' support people to recognize...

Oct 2025
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(0)
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Manager

Relationship, Product

I would like to see Philips continue to improve the solution. It is a constant journey and a moving...

Oct 2025
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(0)
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Manager

Relationship, Product

I like the solution's uptime. The system doesn't crash all the time. The vendor is constantly...

Oct 2025
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(0)
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Manager

Loyalty, Relationship

We have a very good working relationship with the vendor. We went to IntelliSpace Connect, and the...

Oct 2025
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(0)
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Manager

Loyalty, Product

When we go to the cloud, we will have better ease of use, elasticity, and scalability. With the...

Oct 2025
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Manager

Loyalty

We are looking at a complete PACS replacement. IntelliSpace PACS is at the end of its life. Unless...

Oct 2025
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(0)
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Manager

Product

I like the system's speed and uptime. Those are phenomenal. The system also integrates well with...

Oct 2025
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(0)
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Director

Culture

To my understanding, if we try to extend any service contract, Philips will raise the prices pretty...

Oct 2025
||
(0)
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Director

Loyalty

With the way we are structured right now, some of our health systems are on IntelliSpace PACS. Other...

Oct 2025
||
(0)
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Director

Loyalty, Product

Hindsight is always 20/20. Based on my usage of another vendor’s PACS a long time ago, I have always...

Oct 2025
||
(0)
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Analyst/Coordinator

Loyalty

IntelliSpace PACS is old. Unless Philips can significantly bring their product up-to-date, our...

Sep 2025
||
(0)
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Analyst/Coordinator

Relationship

IntelliSpace PACS has always been a workhorse for us. We have very few complaints about the...

Sep 2025
||
(0)
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VP/Other Executive

Relationship, Product, Value

Since we started using IntelliSpace PACS, its longevity has been good, and its consistency hasn't...

Sep 2025
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(0)
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VP/Other Executive

Relationship

Philips' service communication can be a little rough. There are some things that I would like to see...

Sep 2025
||
(0)
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VP/Other Executive

Loyalty

We are in the middle of reviewing the vendors whose systems we might move to in the future,...

Sep 2025
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(0)
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Director

Loyalty

We are considering leaving IntelliSpace PACS because Philips’ engagement with our organization is...

Sep 2025
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(0)
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Director

Product

IntelliSpace PACS is a very stable, solidly performing platform. We have very few problems with it....

Sep 2025
||
(0)
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Director

Relationship

Philips' executive engagement with our organization is awful. It is almost nonexistent. We meet...

Sep 2025
||
(0)
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CIO

Loyalty

Our team loves IntelliSpace PACS so much that we are looking into expanding the contract. I am...

Aug 2025
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(0)
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CIO

Relationship

Philips has been totally supportive. They may not give anybody else good support, but they are...

Aug 2025
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(0)
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COO

Loyalty, Relationship

Philips has been an excellent partner with our PACS. The product is very well liked by our...

Jul 2025
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(0)
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COO

Loyalty, Relationship

We are leaving IntelliSpace PACS behind because it is being discontinued. We have a long history...

Jul 2025
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(0)
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CIO

Operations, Product

IntelliSpace PACS is very straightforward and easy to use. There is just not much to it. It is a...

Jun 2025
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(0)
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CIO

Loyalty

I would be hesitant to buy from Philips right now, because I am not sure what the long-term plans...

Jun 2025
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(0)
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CIO

Product

IntelliSpace PACS is dated technology. Back when it first came out, it was the package to go for....

Jun 2025
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(0)
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Analyst/Coordinator

Loyalty, Relationship

We are having to remap our stuff that goes into IntelliSpace PACS because currently, we go through a...

Jun 2025
||
(0)
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VP/Other Executive

Relationship

Philips is becoming a monolith of a company, so whether they keep their promises depends on the day....

Jun 2025
||
(0)
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VP/Other Executive

Culture, Value

Philips does not avoid charging for everything. I don't know whether they think that we have all...

Jun 2025
||
(0)
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VP/Other Executive

Product

With IntelliSpace PACS, we have the ability to share images very easily. That is probably an area...

Jun 2025
||
(0)
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VP/Other Executive

Relationship

With our last upgrade for IntelliSpace PACS, we had some issues getting resources engaged and...

Jun 2025
||
(0)
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Manager

Operations, Product

Philips is pretty good with their upgrades for IntelliSpace PACS; they just have some issues with...

May 2025
||
(0)
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Manager

Operations, Product

I have never had to have any training for IntelliSpace PACS because it is pretty intuitive. I build...

May 2025
||
(0)
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Manager

Product

There are some limitations with IntelliSpace PACS because the platform is old. It was probably...

May 2025
||
(0)
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Manager

Product

IntelliSpace PACS is user-friendly. We have thousands of active users at any given time, from...

May 2025
||
(0)
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Manager

Relationship

Philips has a great tech support team. Every time I reach out to them, whether it be our technical...

May 2025
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(0)
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Analyst/Coordinator

Product

The most important things that Philips could improve are their radiation oncology and our...

May 2025
||
(0)
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Analyst/Coordinator

Product, Value

I would buy IntelliSpace PACS again because it is pretty good. It is a reliable product. The good...

May 2025
||
(0)
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COO

Loyalty

The solution has been a reliable workhorse for many years. Given Philips' direction to a...

May 2025
||
(0)
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Manager

Relationship

Philips is very good with proactive service. Since everything is owned by Philips, they monitor...

Apr 2025
||
(0)
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Manager

Product

We have been with IntelliSpace PACS for a very long time, so everyone has used our PACS for many...

Apr 2025
||
(0)
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Manager

Culture, Loyalty, Relationship

Philips doesn't keep all of their promises. They say that there are new things coming that will be...

Apr 2025
||
(0)
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Manager

Loyalty, Product

I probably wouldn't buy IntelliSpace PACS again. Philips is putting a lot of money into their Vue...

Apr 2025
||
(0)
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Manager

Relationship

We are trying to bring another facility into our fold with Philips. Sometimes, I feel like I am...

Apr 2025
||
(0)
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Manager

Operations, Product

The strongest part of the product is how easy it is for users to use it. It is extraordinarily easy...

Apr 2025
||
(0)
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Manager

Loyalty

If we had a more modern PACS solution, we would be able to pull in AI solutions, and those...

Apr 2025
||
(0)
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Manager

Product, Value

IntelliSpace PACS is a strong aid. Everything works in terms of interoperability. Philips doesn't...

Apr 2025
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(0)
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Manager

Loyalty, Product

Another vendor we work with has a new CT scanner that does fancier things, but IntelliSpace PACS...

Mar 2025
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(0)
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Manager

Relationship

Philips’ support is good. Usually, I just hang on the line and wait maybe 20 minutes. If the support...

Mar 2025
||
(0)
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Manager

Relationship, Product

When Philips makes changes to IntelliSpace PACS to fix things, they make a few enhancements, but not...

Mar 2025
||
(0)
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Manager

Culture, Value

Philips doesn't charge for every little thing. There is just sort of a blanket service contract. The...

Mar 2025
||
(0)
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Manager

Operations

It is easy to use IntelliSpace PACS. Philips has a pretty good training program. When we get...

Mar 2025
||
(0)
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Manager

Culture, Relationship

Philips is not telling us that IntelliSpace PACS will do things that it won't, but they do recognize...

Mar 2025
||
(0)
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Manager

Loyalty

Our institution had already decided that IntelliSpace PACS just wasn't being kept up and had old...

Mar 2025
||
(0)
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