IntelliSpace PACS
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Functionality and Upgrades
We have been rather happy with the product over the years. Everybody has had very good things to say...
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Technology
A positive of IntelliSpace PACS is its ability to manage a lot of data and achieve the same response...
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Service and Support
In today's day and age, I think there must be a middle ground where some support done by the local...
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Functionality and Upgrades
We have been struggling with Philips for the past few years, and we have struggled even more over...
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Service and Support
The team from Philips is hit or miss, but there are so many changes that we can't keep up with who...
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Relationship
I don't feel like we have a good partnership with Philips; it is really lacking. I don't really even...
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Technology
We have had ongoing challenges with IntelliSpace PACS, and at times it has been said that we may...
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Functionality and Upgrades
We wish IntelliSpace PACS would have Google Chrome support.
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Other Observations & Comments
With a lot of the things that we need, the vendor ends up delivering them but gets really close to...
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Service and Support
The opportunities we see with Philips’ support and service are in the vendor’s follow-ups and...
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Service and Support
The vendor has a heartbeat monitoring service where they have people reviewing our servers. A lot of...
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Service and Support
The technical account managers are very nice. The first-level support team from Philips is always...
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Interfacing and Integration
The integration with IntelliSpace PACS is hit and miss. Philips seems to struggle with third-party...
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Other Observations & Comments
We will be transitioning over to another PACS product from Philips, but we don't have a timeline for...
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Functionality and Upgrades
The ease of use is not bad but could be better. Our radiologists say there are too many clicks, and...
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Service and Support
The support team has been stable and consistent, though we have still gone through phases of...
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Functionality and Upgrades
One of the challenges we are dealing with is the transition of Primordial's tools; the tools are...
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Implementation and Training
The last upgrade went pretty smoothly. I would not say things were seamless, but the transition was...
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Relationship
We were struggling with some challenges during an upgrade and felt that we were heard. We are very...
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Service and Support
Philips has not kept their promises regarding cardiology functionality that was supposed to be...
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Interfacing and Integration
The vendor needs to improve their consistency and integration between their own applications.
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Service and Support
Companies do things to save money. The response time, availability of resources, and communication...
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Future Outlook
Our current account manager has a skill and communication level that we will be able to work with,...
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Functionality and Upgrades
Philips needs to provide a better, more stable product. We have problems every single day. Over the...
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Service and Support
Philips tries to keep all their promises, but they are not very good at that. Philips has different...
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Functionality and Upgrades
For the most part, our end users are comfortable with the system. They are used to IntelliSpace PACS....
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Technology
IntelliSpace PACS is client based, and it has old architecture. It is not as web based as other...
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Functionality and Upgrades
The product doesn’t do well with displaying ophthalmology images and things like that. I don't think...
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Service and Support
I would not start our particular relationship with Philips again; they fall short on deliverables...
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Relationship
We told Philips our growth pattern, and they were not well prepared to make sure the system was set...
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Functionality and Upgrades
We went through a good upgrade for the operating system, and that has helped to stabilize the system...
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Service and Support
Philips’ support is suboptimal at best. We have to try and talk to people at least a level two or...
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Technology
The issues we have had have been in a specific department, and the reliability of Philips' software...
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Interfacing and Integration
Not all AI vendors' software integrates into PACS solutions, but with Philips, we can certainly deal...
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Relationship
Philips’ business model is sound, and they pay attention to their customers. The vendor listens to...
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Interfacing and Integration
The product's biggest strength is its ability to interface with other imaging applications. The...
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Other Observations & Comments
If Philips wants to remain competitive, then they have to do what everyone else operating in the...
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Functionality and Upgrades
The product has good uptime. It delivers images reliably. We have had short periods where the system...
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Service and Support
We had an upgrade that had minor problems. Philips also implemented a few really annoying little...
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Service and Support
When it comes to maintaining the system's current status, Philips' support people are the best. They...
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Technology
The product's current version has to use Internet Explorer as its browser. Microsoft is shutting...
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Interfacing and Integration
The product's integration with other tool sets is limited and mediocre. There has been so much new...
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Functionality and Upgrades
For the first few years we had IntelliSpace PACS, it worked well. I had a worklist that was...
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Functionality and Upgrades
There is sufficient dissatisfaction with the current iteration of IntelliSpace PACS, and my feeling...
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Service and Support
We are spending a fair amount of time and money on monitoring the system. Inevitably, when we have a...
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Implementation and Training
The implementation was excellent. We spent a huge amount of time and effort on the implementation...
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Functionality and Upgrades
The upgrades have basically been patch fixes. No significant tool sets have been added to the...
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Functionality and Upgrades
IntelliSpace PACS is a rock. It works, and it is very easy to use. However, it doesn't really...
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Service and Support
Philips' support is good. Anything beyond what the vendor normally does is difficult for them. If we...
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Relationship
Philips’ contract is pretty clear about what it does and doesn't cover. We have even had times when...
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Relationship
With Philips being a large company, we don't deal with the high-end executives as much as we would like....
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Service and Support
We would like more proactive monitoring from Philips from a support perspective. That is one of the...
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Sales and Contracting
When we bought the system, we were sold on the heartbeat functionality that Philips advertised. That...
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Service and Support
Philips was going to be our one-stop shop, but the system is a black box. We don't have access to...
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Other Observations & Comments
There are a few features we would like that we understand are in Vue PACS, such as a zero-footprint...
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Implementation and Training
Everything goes relatively smoothly with Philips’ upgrades. We are a large organization, so...
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Technology
IntelliSpace PACS is showing its age a little. Philips seems to be focused on bug fixes and patches;...
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Interfacing and Integration
Philips has an API that allows us to interact with other applications. We take advantage of that API...
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Technology
Overall, we have had a pretty good experience with IntelliSpace PACS. It is like a service that we...
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Technology
Because IntelliSpace PACS is delivered through a SaaS model, there are certain things that we have...
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Relationship
Philips is very involved with us. They keep us in the loop, and we have recurring meetings.
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Future Outlook
We are in a spot with IntelliSpace PACS where we are winding down and counting down the days before...
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Relationship
We have had a challenging relationship with Philips in the past. There have been a few years of bad...
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Functionality and Upgrades
We had some technical challenges that added unnecessary overhead costs because of the choice to go...
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Functionality and Upgrades
Philips has requirements on a monthly basis when they do system updates. The updates used to take...
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Implementation and Training
I would like to see some ongoing training from Philips. From my point of view, signing a huge...
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Service and Support
Philips' support is fairly limited when we need an immediate resolution. The vendor's support has...
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Service and Support
The people I was comfortable with from Philips have left the company. We have a group of people now...
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Relationship
We are transitioning from IntelliSpace PACS to another Philips solution, so we are going to have a...
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Relationship
The plan to move forward with Vue PACS, which has been acquired by Philips, has been a mess. I don't...
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Relationship
Philips has been talking to our team, so I think they have been trying to make progress, but in some...
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Relationship
Philips is having some challenges, and it feels like we are not on the same page with where they are...
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Relationship
Philips is good at telling us what we want to hear. That method may have worked in the past, but we...
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Service and Support
I would like to see Philips give the customer better access to their overall systems. We are limited...
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Functionality and Upgrades
Philips did pretty well at keeping their promises up until the pandemic. Now we struggle with issues...
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Technology
I love the speed of the Phillips system. The vendor does a really good job with speed because a...
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Interfacing and Integration
Delivering new technology is where the problem lies in applications with Philips. If we are trying...
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Other Observations & Comments
Philips has executives who come in to talk and listen. They nod their heads and say they will take...
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ROI / Cost
We pay a lot of money for IntelliSpace PACS. They have a per-use fee, but we get everything. It is...
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Lessons Learned
I would recommend IntelliSpace PACS, but I would say that people interested in buying the product...
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Relationship
Our biggest challenge is the sales manager is not engaged. Our account manager is also not providing...
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Functionality and Upgrades
The product does what it does decently well, but we run into performance issues. The radiologists...
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Relationship
If it weren't for the fact that Philips is getting rid of IntelliSpace PACS, we would have stuck...
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Functionality and Upgrades
The latest upgrade of IntelliSpace PACS was done very well. The stability of the system has been...
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Sales and Contracting
IntelliSpace PACS has a lot of room for improvement in terms of functionality for certain...
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Future Outlook
We are in the process of looking at other PACS solutions. Before Philips bought Carestream, Philips...
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Functionality and Upgrades
I like the stability and uptime of IntelliSpace PACS. We are almost never down. The system is very reliable....
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Relationship
Philips regularly involves us in conversations with senior executives and proactively comes to us to...
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Service and Support
Philips could do better with ongoing phone and web support. I want them to be more responsive to...
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Future Outlook
I wouldn’t recommend IntelliSpace PACS since it is an end-of-life product. The speed and performance...
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Relationship
We want to know what the future of the product is and whether the product is going to change and...
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Service and Support
Philips’ support team is not as good as it used to be. The vendor is in the process of a service...
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Relationship
The vendor has changed their methodology. They used to have a specific project person who dealt with...
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Implementation and Training
I know Philips needs to do upgrades, but the upgrades can be inconvenient. We have to have a backup...
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Interfacing and Integration
Overall, IntelliSpace PACS is a solid, well-designed application. We are a Philips shop, so we have...
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Lessons Learned
IntelliSpace PACS needs to be used by bigger organizations. The workload has to be heavy....
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Other Observations & Comments
IntelliSpace PACS is sort of a customizable PACS, but at the same time, things are done Philips’...
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Service and Support
The support provided by Philips to our organization is above average. That is really great.
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Relationship
One great thing that Philips has is an account executive for their clients, and they also have a...
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Functionality and Upgrades
IntelliSpace PACS is pretty easy to navigate through.
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Functionality and Upgrades
There are things that I like about IntelliSpace PACS, but there are also things I have seen other...
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Future Outlook
We are at a crossroads with Philips and are working through our decision to stay or move away and go...
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Functionality and Upgrades
The development of the system has not been strong. I think Philips has dug themselves into a hole...
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Service and Support
The support we get from Philips is slow and not on par with what we pay for. I don't know whether...
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Technology
Philips has made several promises about the technology, including the cloud, AI, and even uptime. We...
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Relationship
We are a large customer for Philips. I think we should get special attention given our size, but...
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Relationship
I think Philips is in a tough spot. The vendor has a lot of large customers that need to transition...
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Functionality and Upgrades
After looking around at other PACS and universal solutions, we have realized just how far behind...
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Interfacing and Integration
Philips has the technology that we need, but it is hard for our organization to switch gears. There...
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Relationship
I have a contact at Philips, so I have a specific person that I can email when all else fails, and...
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Functionality and Upgrades
I don't foresee any changes from the Philips upgrades. I would tell Philips to advance their...
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Technology
Our last upgrade had a bit of a glitch. My user interface for management is linked to Internet...
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Functionality and Upgrades
Philips is like a lot of big software companies that have been around for a while. Philips is stuck...
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Implementation and Training
The vendor's initial training was okay. The ongoing training is not so good. We have requested...
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Relationship
The vendor will talk about a whole bunch of things that never actually appear in the software. The...
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Service and Support
Philips has a portal where customers can start their own tickets and track where they are. Philips...
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Relationship
Philips is very rarely the one contacting us about things. It is usually us notifying them.
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Interfacing and Integration
IntelliSpace PACS integrates well with our EMR. Everything is right there in the application, and...
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Functionality and Upgrades
It would be nice if we could read PET scans and other things in the application. Right now, that...
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Future Outlook
The Philips PACS is excellent. The vendor announced the product's end of life. They purchased...
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Functionality and Upgrades
The PACS itself has been rock solid, very stable, and very easy to use. That is one thing the users...
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Service and Support
Philips’ service is not very good. That is mostly because they moved a lot of their support...
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Functionality and Upgrades
IntelliSpace PACS was a perfectly good PACS when we purchased it, but Philips has done almost...
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Service and Support
Philips does literally zero monitoring to try to solve a problem before it becomes a bigger problem....
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Relationship
We know who our contact is at Philips, and we talk to them from time to time. That person is...
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Functionality and Upgrades
We are producing reports and using IntelliSpace PACS on a daily basis. The product doesn't really...
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Service and Support
Philips kept their promises in the beginning, but they don't anymore. They have had a lot of...
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Implementation and Training
Philips has never really offered us anything for training. It would be good if the vendor were more...
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Interfacing and Integration
We had an integration for an outbound feed from IntelliSpace PACS to another product of ours. That...
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Functionality and Upgrades
Philips announced the end of life for IntelliSpace PACS, and I don't think that their replacement...
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