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IntelliSpace PACS Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Manager

Philips does charge for things. Right now, we are working things out with them. So they don’t...

Jun 2021
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Manager

Some of the hanging protocols in the full client are good. The system is well integrated, and the...

Jun 2021
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Manager

I would rather see Philips improve the full client than try to move everything over to their web client....

Jun 2021
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Manager

The length of downtime is an issue during implementations. The implementations aren't refined, so we...

Jun 2021
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Manager

We go through training with Philips. They make us take a class before the upgrade where they try to...

Jun 2021
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Manager

The vendor promotes that this product is a better version than the other version that gives users...

Jun 2021
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Manager

For the PACS' ease of use, the system is built in a way so that end users don't have to do a whole...

Jun 2021
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Manager

There is sometimes a language barrier that makes Philips' service a little tough. We also feel like...

Jun 2021
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Manager

I have had experiences where I have reached out to the heads of Philips and have just gotten a...

Jun 2021
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Manager

If another facility is with another PACS, it is hard to make a change. A lot of times, people become...

Jun 2021
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Manager

I haven’t had a problem with IntelliSpace PACS. It works well and the quality is fine. IntelliSpace...

Jun 2021
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Manager

I was not here for the first IntelliSpace PACS implementation, but I have been here for one of the...

Jun 2021
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Manager

The system's interoperability is pretty good. IntelliSpace PACS supports our integration goals and...

Jun 2021
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Manager

With Intellispace PACS, I think larger facilities might get more input. I have made requests and...

Jun 2021
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Manager

Philips does not really charge extra because they do not do any customized building. We get what...

Jun 2021
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Manager

In terms of Philips' service, the only area I would suggest for improvement is their response time....

Jun 2021
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Manager

As far as I am concerned, Philips doesn't nickel-and-dime us. We don’t get charged for images and...

Jun 2021
||
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Analyst/Coordinator

We are able to archive and retrieve things quickly within IntelliSpace PACS. That isn't an issue.

Jun 2021
||
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Analyst/Coordinator

The system could use some database improvements and enhancements with report generation. The reports...

Jun 2021
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Manager

IntelliSpace PACS has been pretty solid for the most part. I would say that IntelliSpace PACS has...

Jun 2021
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Manager

I have attended a virtual training class, and that was pretty solid on the IntelliSpace PACS side.

Jun 2021
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Manager

In the IntelliSpace PACS workflow, the number of steps required to complete some of the tasks for...

Jun 2021
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Manager

We have had some known issues and bugs that Philips has fixed in the latest upgrade for IntelliSpace...

Jun 2021
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Manager

I have mostly had good interactions with Philips’ support staff. I always get somebody on the call...

Jun 2021
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Manager

Day to day, I would say Philips is pretty good at driving tangible outcomes. But their analytics...

Jun 2021
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Manager

Philips has changed for the better. They merged with Carestream a couple of years ago. That has been...

Jun 2021
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Manager

Philips is part of our long-term plans because they purchased Carestream. We are going to follow the...

Jun 2021
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Manager

The support is really wonderful. For the PACS, Philips outsourced the support to India. Half the...

Jun 2021
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Manager

I am hoping my satisfaction will stay consistent. I am pretty sure that Philips will do really well...

Jun 2021
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(0)
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Manager

IntelliSpace PACS doesn't have 100% of what I want. The solution lacks browser support. Right now,...

Jun 2021
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Manager

Philips has introduced SSL certificates to the solution for added security. IntelliSpace PACS didn't...

Jun 2021
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Director

There were a few things that we were told would work with the solution but never did. Overall...

Jun 2021
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(0)
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Director

Philips has some hidden fees and gotchas for customers who don't read their contracts well, but that...

Jun 2021
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Director

We have had a lot of problems with the solution's integration. It is difficult to get things to...

Jun 2021
||
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Director

Our biggest issues with Philips are that their technology is very aged and their support is some of...

Jun 2021
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Director

Our experience with IntelliSpace PACS has thankfully diminished because we are leaving the platform....

Jun 2021
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Director

I might buy this solution again if I had no other option. Smaller organizations don't have the need...

Jun 2021
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Manager

I may have been a little harsh with my answers for IntelliSpace PACS because our organization limits...

May 2021
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Analyst/Coordinator

IntelliSpace PACS works every single day. We don’t have many problems. That is positive because it...

May 2021
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Analyst/Coordinator

We are struggling right now with the fact that Philips is still on Internet Explorer and not moving...

May 2021
||
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Analyst/Coordinator

I never hear about any issues. Philips fixes them, and sometimes they don’t even tell us. I would...

May 2021
||
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Analyst/Coordinator

Philips does not nickel-and-dime us. It is not a pay by click, so that is a huge money saver. They...

May 2021
||
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Director

IntelliSpace PACS is a good product. It meets our needs, but it doesn't exceed our expectations.

May 2021
||
(0)
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Director

When we started with this system, our radiologists' one complaint was that the system required too...

May 2021
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(0)
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Director

Philips' service is okay. It isn't exceptional or proactive.

May 2021
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(0)
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Manager

We have identified issues that are happening before the vendor. Philips has proactive monitoring,...

May 2021
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Manager

We can sometimes be on the phone with Philips’ support for a great amount of time. Unfortunately,...

May 2021
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(0)
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Manager

Philips has some features coming down the road that we are excited about, but currently, the version...

May 2021
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(0)
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Manager

We have been with Philips for a couple of years now, and our experience has been very good. We have...

May 2021
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Manager

We have never been totally happy with the vendor's hanging protocol training, which is very complex....

May 2021
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(0)
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Manager

I like how we can learn to fix things. We have a couple of PACS analysts, so if somebody does...

May 2021
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Manager

Philips is good because they are always coming out and telling us that we can do certain things. We...

May 2021
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Manager

The vendor's ongoing training with upgrades is terrific. Most of the time, they send out things for...

May 2021
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(0)
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Manager

IntelliSpace PACS is a good product. It works well. It functions well. It is fairly easy to use. It...

May 2021
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(0)
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Manager

When we have issues, the vendor's help is great. We can put in a ticket. If the issue is something...

May 2021
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(0)
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Manager

The system can handle a large entity. Philips is proactive about making sure that we have more and...

May 2021
||
(0)
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Analyst/Coordinator

Philips seems to have too many divisions supporting the Intellispace PACS product. Communication...

May 2021
||
(0)
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Analyst/Coordinator

When I got to this organization several years ago, everyone loved the system. We updated, and it was...

May 2021
||
(0)
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Analyst/Coordinator

Philips’s product development people promised us a lot. They said that we would have a radiology...

May 2021
||
(0)
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Analyst/Coordinator

We have had so many problems. Philips is so big. There are communication problems between all their...

May 2021
||
(0)
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Analyst/Coordinator

When we complain, the vendor says that they have bought Carestream PACS and that they want to take...

May 2021
||
(0)
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Analyst/Coordinator

There is a lot of latency. When we open and close exams, we can see the circle of death spinning for...

May 2021
||
(0)
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Analyst/Coordinator

The vendor's change management is not very good. They feel that they can make changes without...

May 2021
||
(0)
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Analyst/Coordinator

I am not going to kick the vendor on education. When they send someone on-site, things go well.

May 2021
||
(0)
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Analyst/Coordinator

The vendor has a care team if needed. The people on the care team work well with us. They log the...

May 2021
||
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VP/Other Executive

I like the plug-and-play aspect of the system. I don't have to worry about sizing or what I am going...

May 2021
||
(0)
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Analyst/Coordinator

Our current version of the system is old because the vendor hasn't come out with anything lately...

May 2021
||
(0)
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Manager

Philips completely owns all their support, so anytime we have an issue, we have to deal with them,...

Apr 2021
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(0)
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Manager

I would say that Philips’ infrastructure makes it difficult to fully communicate with our VNA. Also,...

Apr 2021
||
(0)
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Manager

The end users love the Philips software. I think that is because they have had it forever and it is...

Apr 2021
||
(0)
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Manager

Philips has been trying to get together with us to show us new technology, but we have yet to do...

Apr 2021
||
(0)
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Physician

IntelliSpace PACS is easy to use. It is also intuitive; we don't have to take a class to figure it...

Apr 2021
||
(0)
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Physician

I don't deal with the support from Philips. I have my IT team do that. But my team is pretty...

Apr 2021
||
(0)
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Physician

I would like to see Philips provide some kind of built-in workstation capabilities. There used to be...

Apr 2021
||
(0)
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Manager

With IntelliSpace PACS, we pay a per-study fee, so we don't get charged extra for the majority of...

Apr 2021
||
(0)
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Manager

For every upgrade we get with Philips, there is end-user training included. We are usually pretty...

Apr 2021
||
(0)
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Manager

We have struggled a lot with the IntelliSpace PACS service desk. The service desk people we have to...

Apr 2021
||
(0)
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Manager

The people that are assigned to our contract are hands-down phenomenal. Some things are out of their...

Apr 2021
||
(0)
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Manager

Our frustration comes from the vendor's support. The vendor has outsourced their support. Many...

Apr 2021
||
(0)
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Manager

The vendor's evolvement of the product has been very slow to keep up with the needs of our...

Apr 2021
||
(0)
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Manager

I don’t know that I would buy this system again. I would start to look in other places if I were...

Apr 2021
||
(0)
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Manager

The vendor is behind the eight ball on the product. The system is fairly easy to use, but I know...

Apr 2021
||
(0)
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Manager

We have a vendor representative who works on the hardware side. That person tries to be very...

Apr 2021
||
(0)
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Manager

We upgraded to the newer version of IntelliSpace PACS a few years ago, and it has been super stable...

Apr 2021
||
(0)
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Manager

Philips is trying to go to a portal for support cases. But when we do submit a ticket, getting a...

Apr 2021
||
(0)
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Manager

I wouldn't buy IntelliSpace PACS again. The technology is old, and the system just looks outdated. A...

Apr 2021
||
(0)
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Manager

Obviously, everything has been hard for everyone with COVID-19. There were a couple of departments...

Apr 2021
||
(0)
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Manager

IntelliSpace PACS is a very natural, basic system. It is nothing fancy. There is nothing bad about...

Apr 2021
||
(0)
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Physician

I think that Philips is going to sunset IntelliSpace PACS within five years. We can't even pull off...

Apr 2021
||
(0)
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CIO

I like the ease of use for radiologists. The system is flexible within our different facilities, and...

Apr 2021
||
(0)
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CIO

We might be replacing the system at some sites. That is only because we are trying to consolidate...

Apr 2021
||
(0)
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Director

Philips has been slow to transition with the market. They were slow to transition some of the large...

Apr 2021
||
(0)
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Director

IntelliSpace PACS has been very stable; we just don't really have downtime. While we have faced some...

Apr 2021
||
(0)
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Director

The support has been challenging, and Philips knows that. For the last several years, we have had...

Apr 2021
||
(0)
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Director

We have seen some progress with the level-one support, so that is improving.

Apr 2021
||
(0)
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Director

While entry-level support is improving, if we need to move past that, it takes time, and we seem to...

Apr 2021
||
(0)
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Director

Philips seems to be paying a lot more attention to us, but I unfortunately think that may be because...

Apr 2021
||
(0)
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Director

Philips has decent integration, but they seem to be slow to catch up when there is a change with...

Apr 2021
||
(0)
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Director

Philips seems to be lagging on the technology side, so acquiring Carestream was probably a good...

Apr 2021
||
(0)
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Analyst/Coordinator

The support we get from Philips is good, and the ease of use of the system is good. IntelliSpace...

Apr 2021
||
(0)
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Analyst/Coordinator

The reason we are moving away from Philips is because of their failure to innovate the product we...

Apr 2021
||
(0)
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Analyst/Coordinator

I would like to see the vendor start including cloud-based image sharing in the native PACS rather...

Apr 2021
||
(0)
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Manager

Philips’ support has gotten better lately, but they were really rough when I first took the system...

Mar 2021
||
(0)
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Manager

We are moving away from IntelliSpace PACS because we are dissatisfied. We are contractually...

Mar 2021
||
(0)
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Manager

I would classify my technical account manager as exceptional. That person is very familiar with PACS...

Mar 2021
||
(0)
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Manager

Philips is a company that doesn't really solve the core functionality issues with IntelliSpace PACS...

Mar 2021
||
(0)
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Manager

Philips tends to be lagging behind everybody significantly when it comes to new standards. There...

Mar 2021
||
(0)
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Director

The support from Philips is terrible. Their support is not proactive whatsoever. I am unsure whether...

Feb 2021
||
(0)
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Director

The architecture in IntelliSpace PACS is old, and no one at Philips seems to really understand the...

Feb 2021
||
(0)
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Manager

I am pretty hard on Philips. The product is a viable viewer. The vendor has had the same GUI for...

Feb 2021
||
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Manager

Our frustrations have increased every year since we put in the vendor's product. Philips basically...

Feb 2021
||
(0)
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Manager

The product is not in our long-term plans. We hope it is going to go away. In my opinion, Philips...

Feb 2021
||
(0)
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Manager

Philips will make promises a lot of the time, but they have no idea what they are promising....

Feb 2021
||
(0)
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Manager

Philips bought out another product years ago, and the development has been stagnant for many years....

Feb 2021
||
(0)
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Manager

Ever since the vendor outsourced the support, the support has been weak. Getting anything...

Feb 2021
||
(0)
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Manager

The vendor has always been there to answer the call when we have had an issue. They have fixed a few...

Jan 2021
||
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Manager

I am not exactly sure about everything in the market, but Philips' solution seems to have satisfied...

Jan 2021
||
(0)
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Manager

The vendor charges us every month for every study instance ID that we have that we store with them....

Jan 2021
||
(0)
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Manager

The customer service could be better. The vendor's people could do better at how quickly they...

Jan 2021
||
(0)
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Manager

The interface could be a little more user friendly. It has numbers and letters, but I don’t expect...

Jan 2021
||
(0)
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Manager

Philips purchased Carestream, so what the vendor will look like in the future is still up in the...

Jan 2021
||
(0)
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Manager

There have been times when things have been offered and overpromised and we have gotten let down....

Jan 2021
||
(0)
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Manager

We have had quite a few issues with a recent upgrade. We lost a lot of functionality and had a lot...

Jan 2021
||
(0)
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Manager

Some superusers struggle to get things done in the system. Philips did a remote session training for...

Jan 2021
||
(0)
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Manager

Philips’ approach is more reactive than proactive. I can't stress enough how much of a pain point...

Jan 2021
||
(0)
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Manager

Philips' traditional support model is based on a help desk. When we call the help desk, we are...

Jan 2021
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Manager

We would like to have a dashboard with a view of the different servers in the background that are...

Jan 2021
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Manager

We are comfortable with reaching out to the Philips executives when we need to, and they are great...

Jan 2021
||
(0)
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Manager

Our implementation for IntelliSpace PACS was really smooth. We can complete things, but loading...

Jan 2021
||
(0)
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VP/Other Executive

One of the issues that we have with Philips is the nickel-and-diming. They tout upgrades as a part...

Jan 2021
||
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VP/Other Executive

We may be replacing IntelliSpace PACS altogether. We were fed up when the vendor announced the...

Jan 2021
||
(0)
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Director

We are not really happy with Philips' support at the moment. Philips' eyes are wide open to the fact...

Jan 2021
||
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Director

Philips' upgrades have not been good. Our most recent example is when we went live with a new...

Jan 2021
||
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Director

Philips promised us product enhancements several years ago when we re-signed a contract with them,...

Jan 2021
||
(0)
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Analyst/Coordinator

IntelliSpace PACS has good image quality. The solution provides the reports, and the images are...

Jan 2021
||
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Analyst/Coordinator

IntelliSpace PACS is not as user friendly as other PACS that I have seen. It doesn't have a lot of...

Jan 2021
||
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Analyst/Coordinator

We are still seeing a lot of bugs. With our previous third-party system, we could say that we wanted...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor doesn't have a wet read system built into IntelliSpace PACS, but they have a third-party...

Jan 2021
||
(0)
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Analyst/Coordinator

Detaching images from a study or unlinking a study from an order is very tedious for the techs....

Jan 2021
||
(0)
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VP/Other Executive

We did have an executive from Philips, but the vendor abruptly switched the whole team out. The...

Jan 2021
||
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VP/Other Executive

Our PACS works very well. It is very scalable, and we don't have any issues with it. It has been the...

Jan 2021
||
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Director

IntelliSpace PACS is very easy to maneuver through on the administrative side of things. The system...

Dec 2020
||
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Director

I would give IntelliSpace PACS a slightly lower score for supporting interoperability only because...

Dec 2020
||
(0)
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Director

The support people are slow to respond. They aren't very proactive. We have made it perfectly clear...

Dec 2020
||
(0)
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Director

I would not recommend the PACS from Philips. First of all, our Philips PACS software is a service....

Dec 2020
||
(0)
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Director

We will hopefully decommission IntelliSpace PACS in a couple of years. The PACS is DICOM only. I...

Dec 2020
||
(0)
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Director

I would buy everything we are using again except IntelliSpace PACS. The challenge we have had with...

Dec 2020
||
(0)
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Director

Philips doesn't really keep their promises regarding IntelliSpace PACS. That has been a challenge....

Dec 2020
||
(0)
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Director

IntelliSpace PACS is a stable application and has little to no downtime, so it performs as advertised....

Dec 2020
||
(0)
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Manager

The training is just not consistent, and so many things are always changing in healthcare...

Dec 2020
||
(0)
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Manager

The system is alright. From our experience, the solution is not the best on the market; it is the...

Dec 2020
||
(0)
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Manager

People outside of the radiology department struggle to use the system. We struggle to put images in...

Dec 2020
||
(0)
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Manager

Philips does not regularly reach out to us and ask us what our outcomes are or what our goals for...

Dec 2020
||
(0)
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Manager

The user interface is fairly intuitive. I sometimes wonder whether we are using the system to its...

Dec 2020
||
(0)
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Manager

We are really happy with the product. It would be a mountain of pain to switch to another PACS, and...

Dec 2020
||
(0)
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Manager

Philips charges us a fee per study, so we only pay for the number of exams we do. That is a good...

Dec 2020
||
(0)
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Manager

I wouldn't give Philips a very high mark for being proactive. They say that they have technology...

Dec 2020
||
(0)
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VP/Other Executive

Philips is trying to make improvements in their processes, but they continue to get in their own...

Dec 2020
||
(0)
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VP/Other Executive

The right hand does not always know what the left hand is doing. The vendor jumps around from idea...

Dec 2020
||
(0)
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VP/Other Executive

The transition to the VNA and imaging solution from Carestream still seems to be years away. We hear...

Dec 2020
||
(0)
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Manager

The most important thing to me about IntelliSpace PACS is the ease of use. The interface is easily...

Dec 2020
||
(0)
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Manager

The advanced workflow tools need improvement. Their advanced features seem to be a little wanting....

Dec 2020
||
(0)
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CEO/President

Philips has done some good things to clean up their solution. We went through a rough patch where...

Dec 2020
||
(0)
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CEO/President

This is a strong PACS, and it is very reliable. The patients are satisfied. We have access to all...

Dec 2020
||
(0)
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CIO

We also work with another vendor in this space, but we have deeper contracts with Philips due to...

Dec 2020
||
(0)
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Manager

During COVID-19, things have been business as usual. We already had the remote reading ability for...

Dec 2020
||
(0)
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Manager

The training is expensive. We only get training when we renew the contracts. We can request online...

Dec 2020
||
(0)
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Manager

Philips recently changed their whole organizational structure so that there are no customer service...

Dec 2020
||
(0)
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Manager

IntelliSpace PACS is very user friendly, straightforward, and stable. The users can pick it up...

Dec 2020
||
(0)
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Manager

There are a couple of HL7 issues. The HL7 device sometimes loses connectivity, so some messages get...

Dec 2020
||
(0)
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CIO

Based on my experience with IntelliSpace PACS, the vendor has lived up to the letter of the law with...

Nov 2020
||
(0)
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CIO

I don't know whether we have much executive involvement from Philips. My name isn't on the contract,...

Nov 2020
||
(0)
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CIO

IntelliSpace PACS doesn't integrate with any of our other products outside of sending standard...

Nov 2020
||
(0)
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CIO

IntelliSpace PACS allows the radiologists to read images and provide care, so it does drive tangible...

Nov 2020
||
(0)
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Manager

With our contract, we pay a fee per study. The fee is based on the size of the study. Philips is...

Nov 2020
||
(0)
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Manager

Philips' ticketing system is good. When we call and have issues, the service is excellent. When...

Nov 2020
||
(0)
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Manager

I have always been a huge supporter of the system, but I am not sure where the vendor is going....

Nov 2020
||
(0)
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Manager

Philips offered a customer success manager as part of our contract. That person was in charge of our...

Nov 2020
||
(0)
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Manager

I know that we aren't the vendor's only customer, but all of us talk amongst ourselves. I have a...

Nov 2020
||
(0)
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Manager

I can't figure out what Philips' business model is. That sounds harsh. But the vendor is just not an...

Nov 2020
||
(0)
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Manager

We are outsourced to shared ownership with a community organization. I like that Philips allows us...

Nov 2020
||
(0)
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Manager

I think Phillips is changing their PACS to Carestream. I am a little nervous about how that is going...

Nov 2020
||
(0)
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VP/Other Executive

The system is pretty fast, and that is good, but it is cumbersome. We switched from another PACS...

Oct 2020
||
(0)
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VP/Other Executive

I feel like our previous PACS vendor listened to us. Many of the things I told them made their way...

Oct 2020
||
(0)
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VP/Other Executive

I have some work to do because even if we get something better, no one likes change. There is a lot...

Oct 2020
||
(0)
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Analyst/Coordinator

We are going to do a big upgrade with our PACS, but the version we are currently on works well. We...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We love the IntelliSpace PACS application. Our radiologists especially like it. They have used it...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

IntelliSpace PACS is very user friendly. We train most users every day, but we don't train our...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Philips is very proactive. We have monthly updates and regular calls with them. At one point, we...

Oct 2020
||
(0)
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Physician

Occasionally, the interaction with radiologists through a chat box goes down. I consider that...

Aug 2020
||
(0)
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Physician

There was no training from Philips. Basically, one of the x-ray technicians showed me how to put my...

Aug 2020
||
(0)
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Physician

Sometimes I have to fumble around to find the study that I am looking for. About 80% of the time,...

Aug 2020
||
(0)
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Physician

When things are working, the system is pretty simple. I like that whenever I pull up a study, if it...

Aug 2020
||
(0)
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Physician

The interoperability works. Anyone in the clinics we send images to can pretty easily pull anything...

Aug 2020
||
(0)
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Physician

Once in a while, like once per year, Philips could ask how we are doing and whether there is...

Aug 2020
||
(0)
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Director

We recently moved over to Philips, and things have gone smoothly. However, our parent organization...

Aug 2020
||
(0)
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Director

One of the things I would say about IntelliSpace PACS is that many things are still really clunky. I...

Aug 2020
||
(0)
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Director

I don't think Philips was really prepared for Windows 10. Many of our radiologists and our IT team...

Aug 2020
||
(0)
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Director

It feels like IntelliSpace PACS has slowed down some since we went live. It also feels like there...

Aug 2020
||
(0)
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Director

I would not tell others to not buy IntelliSpace PACS, but I also don't have a lot of great reasons...

Aug 2020
||
(0)
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Director

The good news is that my rating on IntelliSpace PACS is really only based on a handful of times I...

Aug 2020
||
(0)
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