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Loyalty, Loyalty
We are not sure whether IntelliSpace PACS is part of Philips' long-term plans. Philips purchased a...
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Operations, Operations, Product, Product
If the decision were just mine, I would carry on with IntelliSpace PACS for another few years at...
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Relationship, Relationship, Product, Product
I am certainly a strong advocate for IntelliSpace PACS. I like Philips' support. I have always found...
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Product, Product
The system is a quick PACS. It is fast and available, but it isn't quite as feature rich as some of...
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Loyalty, Loyalty, Product, Product
There is a process within Philips that is called the sweeper. It pushes data to our VNA. It is not...
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Loyalty, Loyalty, Relationship, Relationship
We have a lot of investment with the Philips PACS. We decided that since Philips has a VNA, it is in...
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Loyalty, Loyalty
IntelliSpace PACS is going to stay with us for a long time. When we talk to different radiology...
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Culture, Culture
With Philips, we pay a flat fee per study. For things like upgrades, there is no charge. That is...
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Product, Product
Philips and IntelliSpace PACS are meeting all our needs. We have images, and the radiologist is...
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Relationship, Relationship
Philips has a pretty responsive team. They will actually tell us when a node is down. Their customer...
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Operations, Operations
Philips is on it with implementations and upgrades.
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Product, Product, Product, Product
The product is pretty good until we upgrade its integration options. Then, we have to work on it a...
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Product, Product, Product, Product
Considering how much we use the system, how many studies we send to it, and how many users we have,...
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Relationship, Relationship, Relationship, Relationship
The vendor's support people are pretty good at answering the phone. The only issue I have with the...
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Relationship, Relationship, Relationship, Relationship
We get notifications from the vendor when there are hardware failures, and the vendor tries to...
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Relationship, Relationship, Relationship, Relationship
We have routine meetings with our account manager. When it comes to keeping promises, the vendor...
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Loyalty, Loyalty, Product, Product
We wouldn't purchase IntelliSpace PACS now. The technology is a little more behind than we would...
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Relationship, Relationship
The things that have gone well with IntelliSpace PACS are general maintenance, general changes, and...
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Loyalty, Loyalty
Philips transitioned away from the Intellispace PACS product beginning around 2018 or 2019, and they...
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Product, Product
From a performance and reliability standpoint, the product has been phenomenal.
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Relationship, Relationship
Overall, the platform is stable, and the vendor’s support team is responsive. The downfall has been...
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Loyalty, Loyalty, Product, Product
From what we have seen of the new version, Philips has integrated and enhanced a lot of things,...
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Operations, Operations, Product, Product
For the most part, the upgrades are going well. Occasionally, we have issues because of too much...
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Product, Product
IntelliSpace PACS is very flexible. It lends itself to interoperability with other applications, and...
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Loyalty, Loyalty, Relationship, Relationship
Philips is sticking to their market. They are spending more money on R&D. They understand the...
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Product, Product
We don't like to be on the most current version of IntelliSpace PACS. That is always problematic...
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Relationship, Relationship
Philips keeps their promises. We have built a relationship over time. Nowadays, we have turnover and...
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Loyalty, Loyalty, Value, Value
Philips certainly does avoid charging for every little thing. They do not penny-pinch. We can do...
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Relationship, Relationship, Product, Product
The way Philips deploys their technology and the way the technology is structured is archaic....
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Loyalty, Loyalty
We are not considering Philips for a cloud-based solution. They were never brought to the table as a...
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Loyalty, Loyalty
There might have been systems that were a better fit back when we bought the product. But that is...
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Relationship, Relationship
Philips tries, but at times, we have expectations that aren't realized. We are often frustrated...
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Product, Product
Part of our challenge with Philips is that the infrastructure we agreed to purchase may not fit our...
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Culture, Culture, Relationship, Relationship
Philips promised us that IntelliSpace PACS would be a solution for all our imaging, and after many...
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Product, Product
We are happy with IntelliSpace PACS. It is a good enterprise solution. The application could...
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Relationship, Relationship
Philips has gotten better in terms of vendor support. Their support wasn't bad before, but they have...
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Relationship, Relationship
Philips is great when it comes to first-line support. Fortunately, we don't need to call their...
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Product, Product
We would really like to be able to do everything natively in the system. We use two separate fill...
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Relationship, Relationship
Philips' support has improved. For a while, the vendor outsourced a lot of their support offshore,...
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Loyalty, Loyalty, Product, Product
My only feedback or criticism for Philips would be that when images reside in the system, they...
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Product, Product
It would be great if the system included software for scanning papers. We have to use a third-party...
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Relationship, Relationship
Our biggest challenge with Philips is that we get bounced between their support and our technical...
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Loyalty, Loyalty
We haven't gotten a clear answer from Philips about their system, and that is funny because every...
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Loyalty, Loyalty
IntelliSpace PACS has been a stagnant platform. Its UI probably looks the same as it did when we got...
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Relationship, Relationship
The biggest thing that Philips could improve would be the communication between their teams. There...
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Loyalty, Loyalty
Philips integrates their system with other reading tools, but we struggle with those integrations....
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Product, Product
From a sales perspective, IntelliSpace PACS looks great, but it is still a very limited PACS. It has...
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Operations, Operations
The training that Philips offers is fine, but their training resources are sparse and super...
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Loyalty, Loyalty, Relationship, Relationship, Product, Product
Philips offers a powerful PACS, but it is not a modern PACS. It is simplistic, and in some ways,...
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Operations, Operations
Philips' training is a step above average. The necessary documentation is there in a lot of...
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Relationship, Relationship
Philips has a fantastic API that they give their customers access to. That API is a little old, but...
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Relationship, Relationship
When we call Philips' support and receive level-one support over the phone, the level-one support...
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Culture, Culture, Loyalty, Loyalty
When Philips purchased Carestream, they stopped developing IntelliSpace PACS. The vendor wanted us...
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Product, Product, Value, Value
I wouldn't buy IntelliSpace PACS again. Our radiologists provide very good services to our patients...
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Relationship, Relationship, Operations, Operations
We did an upgrade with the vendor a while ago, and that went very well. However, I believe that that...
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Relationship, Relationship
We have a very large system, so sometimes it takes a bit for the vendor to understand where we are...
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Relationship, Relationship
Philips has a heartbeat in our organization that they monitor. Sometimes, we call them before they...
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Relationship, Relationship
The product is simple to use; I don't have to babysit or track it constantly. If there is an error,...
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Relationship, Relationship
With Philips, we always have to call because they never reach out to us in an innovative way.
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Loyalty, Loyalty
In terms of technology from Philips, I would like to see more things that we can integrate into the...
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Relationship, Relationship
I would like the vendor to be more proactive and communicative. My PACS administrator has had to try...
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Loyalty, Loyalty, Product, Product
As we look at transitioning from IntelliSpace PACS to Image Management Vue PACS, the go-forward...
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Loyalty, Loyalty
When it comes to delivering new technology, Philips has fallen short. The vendor has talked about...
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Loyalty, Loyalty
We are looking at the cloud, but we will likely go with more of a hybrid and include an on-premises...
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Loyalty, Loyalty
We are keeping an eye on Philips, and the hope is to transition to Image Management Vue PACS, but we...
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Relationship, Relationship
The support team is hit and miss. The team is not proactive at all, and putting in tickets usually...
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Loyalty, Loyalty
The development is slowing way down, and that is concerning because we are not convinced Philips can...
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Loyalty, Loyalty
We are concerned with the possibility of moving to the combination of Image Management Vue PACS and...
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Relationship, Relationship, Operations, Operations
We have had some concerns with Philips for the past year or two, and we hope those concerns don't...
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Loyalty, Loyalty, Product, Product
We have not upgraded to Image Management Vue PACS at this point; I think a lot of large IntelliSpace...
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Loyalty, Loyalty
Our facilities that are using IntelliSpace PACS are migrating to another product simply because...
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Product, Product
The integration with IntelliSpace PACS is poor. To be fair, it is an older platform. In today's...
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Relationship, Relationship, Product, Product
Despite the issues with IntelliSpace PACS, we are still taking care of patients every day. We are...
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Relationship, Relationship
As a part of our agreement, the vendor is supposed to be doing system pulse monitoring and heartbeat...
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Loyalty, Loyalty
We are paying more for IntelliSpace PACS than we will pay for the product we are moving to, and our...
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Loyalty, Loyalty, Relationship, Relationship
I am constantly dealing with issues with IntelliSpace PACS. The users are loud about wanting to move...
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Operations, Operations, Product, Product
We consistently deal with things where a time zone won't get communicated correctly and somebody...
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Culture, Culture, Loyalty, Loyalty
We are moving away from IntelliSpace PACS, but it will take some time due to our contract. Once...
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Loyalty, Loyalty, Product, Product
Philips has been working on the advanced mammography workflow and the advanced mammography keyboard,...
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Culture, Culture, Value, Value
We have an in-depth contract with Philips that covers just about everything. It is expensive, but at...
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Relationship, Relationship, Product, Product
Philips seems to be hit or miss with integrating with other systems, including their own systems at...
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Culture, Culture, Loyalty, Loyalty, Relationship, Relationship
We have had several discussions with Philips about the life of IntelliSpace PACS and the future. It...
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Relationship, Relationship
We are a large account, so I would say we have a hand-in-glove relationship with Philips, but we...
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Relationship, Relationship
The vendor has had multiple restructures, and the support model has changed so many times that I...
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Relationship, Relationship
Philips takes care of us overall, but the support does seem to depend on the time of day and who we...
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Loyalty, Loyalty, Relationship, Relationship, Product, Product
I can't really say that Philips has delivered a lot of new technology, and I am not even sure they...
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Operations, Operations
When we sign a contract, we ought to have in writing what we expect from the training. We ought to...
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Relationship, Relationship
The biggest problem we had with Philips was that their service for the first few years was...
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Loyalty, Loyalty, Product, Product
Philips is coming around on technology. We had slowness in getting exams where they needed to be in...
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Loyalty, Loyalty
Philips bought Carestream and is moving to the Carestream product. Philips is going to sunset...
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Operations, Operations, Product, Product
The bad thing about IntelliSpace PACS is that it isn't a web-based system. Users need to install...
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Relationship, Relationship, Product, Product
Philips' DICOM export surveys aren't good. The vendor handles them badly. It would be helpful if the...
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Loyalty, Loyalty
Philips isn't planning to add new features or change the product. However, they have a new...
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Product, Product
The system is very reliable. It stores a lot of images. We don't need to worry about it because its...
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Loyalty, Loyalty
I know Philips actually acquired Carestream, so sometime in the future, they are going to be...
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Relationship, Relationship
Philips monitors our systems and sometimes finds things before we do.
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Relationship, Relationship
Philips’ support is very good, but one thing I don't like about their support is that they seem to...
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Loyalty, Loyalty, Loyalty, Loyalty
My basic complaint with IntelliSpace PACS is that while it is stable and a fine product for...
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Product, Product, Product, Product
IntelliSpace PACS’ stability is good. It is not perfect. We do have downtime here and there, but the...
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Product, Product, Product, Product
IntelliSpace PACS’ hanging protocols are terrible. We spend a lot of time trying to get hanging...
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Relationship, Relationship
We have had executive involvement from Philips, but there is a difference between effective...
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Loyalty, Loyalty, Relationship, Relationship
Philips doesn't meet our needs, so they can't possibly drive outcomes. Their service has been really...
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Product, Product
Whenever Philips makes new additions or changes, it is easy to adapt. They have been adding some new...
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Operations, Operations, Product, Product
IntelliSpace PACS is not as customizable as some systems. It is a little rigid. If we want to make...
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Relationship, Relationship, Operations, Operations
We would like to see better education for the support people. When we call the vendor's service...
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