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IntelliSpace PACS Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

IntelliSpace PACS has good image quality. The solution provides the reports, and the images are...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

IntelliSpace PACS is not as user friendly as other PACS that I have seen. It doesn't have a lot of...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

We are still seeing a lot of bugs. With our previous third-party system, we could say that we wanted...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor doesn't have a wet read system built into IntelliSpace PACS, but they have a third-party...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

Detaching images from a study or unlinking a study from an order is very tedious for the techs....

Jan 2021
(0)
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VP/Other Executive

Relationship

We did have an executive from Philips, but the vendor abruptly switched the whole team out. The...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

Our PACS works very well. It is very scalable, and we don't have any issues with it. It has been the...

Jan 2021
(0)
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Director

Functionality and Upgrades

IntelliSpace PACS is very easy to maneuver through on the administrative side of things. The system...

Dec 2020
(0)
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Director

Interfacing and Integration

I would give IntelliSpace PACS a slightly lower score for supporting interoperability only because...

Dec 2020
(0)
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Director

Service and Support

The support people are slow to respond. They aren't very proactive. We have made it perfectly clear...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

I would not recommend the PACS from Philips. First of all, our Philips PACS software is a service....

Dec 2020
(0)
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Director

Functionality and Upgrades

We will hopefully decommission IntelliSpace PACS in a couple of years. The PACS is DICOM only. I...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

I would buy everything we are using again except IntelliSpace PACS. The challenge we have had with...

Dec 2020
(0)
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Director

Service and Support

Philips doesn't really keep their promises regarding IntelliSpace PACS. That has been a challenge....

Dec 2020
(0)
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Director

Functionality and Upgrades

IntelliSpace PACS is a stable application and has little to no downtime, so it performs as advertised....

Dec 2020
(0)
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Manager

Implementation and Training

The training is just not consistent, and so many things are always changing in healthcare...

Dec 2020
(0)
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Manager

Other Observations & Comments

The system is alright. From our experience, the solution is not the best on the market; it is the...

Dec 2020
(0)
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Manager

Functionality and Upgrades

People outside of the radiology department struggle to use the system. We struggle to put images in...

Dec 2020
(0)
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Manager

Relationship

Philips does not regularly reach out to us and ask us what our outcomes are or what our goals for...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The user interface is fairly intuitive. I sometimes wonder whether we are using the system to its...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We are really happy with the product. It would be a mountain of pain to switch to another PACS, and...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

Philips charges us a fee per study, so we only pay for the number of exams we do. That is a good...

Dec 2020
(0)
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Manager

Service and Support

I wouldn't give Philips a very high mark for being proactive. They say that they have technology...

Dec 2020
(0)
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VP/Other Executive

Sales and Contracting

Philips is trying to make improvements in their processes, but they continue to get in their own...

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

The right hand does not always know what the left hand is doing. The vendor jumps around from idea...

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

The transition to the VNA and imaging solution from Carestream still seems to be years away. We hear...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The most important thing to me about IntelliSpace PACS is the ease of use. The interface is easily...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The advanced workflow tools need improvement. Their advanced features seem to be a little wanting....

Dec 2020
(0)
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CEO/President

Functionality and Upgrades

Philips has done some good things to clean up their solution. We went through a rough patch where...

Dec 2020
(0)
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CEO/President

Functionality and Upgrades

This is a strong PACS, and it is very reliable. The patients are satisfied. We have access to all...

Dec 2020
(0)
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CIO

Relationship

We also work with another vendor in this space, but we have deeper contracts with Philips due to...

Dec 2020
(0)
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Manager

Other Observations & Comments

During COVID-19, things have been business as usual. We already had the remote reading ability for...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

The training is expensive. We only get training when we renew the contracts. We can request online...

Dec 2020
(0)
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Manager

Service and Support

Philips recently changed their whole organizational structure so that there are no customer service...

Dec 2020
(0)
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Manager

Functionality and Upgrades

IntelliSpace PACS is very user friendly, straightforward, and stable. The users can pick it up...

Dec 2020
(0)
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Manager

Functionality and Upgrades

There are a couple of HL7 issues. The HL7 device sometimes loses connectivity, so some messages get...

Dec 2020
(0)
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CIO

Sales and Contracting

Based on my experience with IntelliSpace PACS, the vendor has lived up to the letter of the law with...

Nov 2020
(0)
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CIO

Implementation and Training

I don't know whether we have much executive involvement from Philips. My name isn't on the contract,...

Nov 2020
(0)
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CIO

Interfacing and Integration

IntelliSpace PACS doesn't integrate with any of our other products outside of sending standard...

Nov 2020
(0)
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CIO

Functionality and Upgrades

IntelliSpace PACS allows the radiologists to read images and provide care, so it does drive tangible...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

With our contract, we pay a fee per study. The fee is based on the size of the study. Philips is...

Nov 2020
(0)
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Manager

Service and Support

Philips' ticketing system is good. When we call and have issues, the service is excellent. When...

Nov 2020
(0)
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Manager

Functionality and Upgrades

I have always been a huge supporter of the system, but I am not sure where the vendor is going....

Nov 2020
(0)
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Manager

Relationship

Philips offered a customer success manager as part of our contract. That person was in charge of our...

Nov 2020
(0)
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Manager

Relationship

I know that we aren't the vendor's only customer, but all of us talk amongst ourselves. I have a...

Nov 2020
(0)
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Manager

Relationship

I can't figure out what Philips' business model is. That sounds harsh. But the vendor is just not an...

Nov 2020
(0)
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Manager

Other Observations & Comments

We are outsourced to shared ownership with a community organization. I like that Philips allows us...

Nov 2020
(0)
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Manager

Other Observations & Comments

I think Phillips is changing their PACS to Carestream. I am a little nervous about how that is going...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system is pretty fast, and that is good, but it is cumbersome. We switched from another PACS...

Oct 2020
(0)
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VP/Other Executive

Sales and Contracting

I feel like our previous PACS vendor listened to us. Many of the things I told them made their way...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I have some work to do because even if we get something better, no one likes change. There is a lot...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

We are going to do a big upgrade with our PACS, but the version we are currently on works well. We...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We love the IntelliSpace PACS application. Our radiologists especially like it. They have used it...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

IntelliSpace PACS is very user friendly. We train most users every day, but we don't train our...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Philips is very proactive. We have monthly updates and regular calls with them. At one point, we...

Oct 2020
(0)
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Physician

Technology

Occasionally, the interaction with radiologists through a chat box goes down. I consider that...

Aug 2020
(0)
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Physician

Implementation and Training

There was no training from Philips. Basically, one of the x-ray technicians showed me how to put my...

Aug 2020
(0)
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 or  to see details.

Physician

Functionality and Upgrades

Sometimes I have to fumble around to find the study that I am looking for. About 80% of the time,...

Aug 2020
(0)
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Physician

Functionality and Upgrades

When things are working, the system is pretty simple. I like that whenever I pull up a study, if it...

Aug 2020
(0)
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Physician

Interfacing and Integration

The interoperability works. Anyone in the clinics we send images to can pretty easily pull anything...

Aug 2020
(0)
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Physician

Relationship

Once in a while, like once per year, Philips could ask how we are doing and whether there is...

Aug 2020
(0)
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Director

Other Observations & Comments

We recently moved over to Philips, and things have gone smoothly. However, our parent organization...

Aug 2020
(0)
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Director

Technology

One of the things I would say about IntelliSpace PACS is that many things are still really clunky. I...

Aug 2020
(0)
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Director

Technology

I don't think Philips was really prepared for Windows 10. Many of our radiologists and our IT team...

Aug 2020
(0)
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Director

Functionality and Upgrades

It feels like IntelliSpace PACS has slowed down some since we went live. It also feels like there...

Aug 2020
(0)
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Director

Lessons Learned

I would not tell others to not buy IntelliSpace PACS, but I also don't have a lot of great reasons...

Aug 2020
(0)
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Director

Service and Support

The good news is that my rating on IntelliSpace PACS is really only based on a handful of times I...

Aug 2020
(0)
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Manager

Functionality and Upgrades

We haven't had an upgrade for a while. We are in holding pattern based on Philips' plans for the...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The product has always worked as promoted. We haven’t implemented any new technology with Philips...

Jul 2020
(0)
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 or  to see details.

VP/Other Executive

Relationship

Philips is falling behind on meeting our needs. They don't help us drive outcomes, and that is a...

Jun 2020
(0)
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VP/Other Executive

Technology

At this point, IntelliSpace PACS is a picture archive and a picture viewer. In those ways, the...

Jun 2020
(1)
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VP/Other Executive

Relationship

There is nothing we hate more than when a vendor overpromises and underdelivers. We are on a...

Jun 2020
(0)
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VP/Other Executive

Other Observations & Comments

At the end of the day, IntelliSpace PACS is pretty good at its core function of being a picture...

Jun 2020
(0)
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VP/Other Executive

Technology

The number one thing that I want from my PACS is for it to turn on. I want to be sure that it will...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

If the Facebook server went down for five minutes, the stock market would crash, Mark Zuckerberg...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We couldn't function without IntelliSpace PACS. It is critical to our mission. It is like my right...

Jun 2020
(0)
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VP/Other Executive

Other Observations & Comments

My future satisfaction depends on certain things. Philips is transitioning people to the Carestream...

Jun 2020
(0)
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Manager

Functionality and Upgrades

I would buy this product again. We have been very happy with it. We had a different product before,...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

I don't feel nickel-and-dimed by the vendor. They basically charge per study instead of per...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Our most recent upgrade went really well. We were overdue for an upgrade, and we were waiting for it...

Jun 2020
(0)
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Manager

Implementation and Training

I think that the vendor always comes through with the appropriate amount of training for their upgrades....

Jun 2020
(0)
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Manager

Service and Support

The vendor's support is great. We generally don't have any problems with getting support when we...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The product is pretty easy for end users. Right now, the product is not quite meeting all of our...

Jun 2020
(0)
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Manager

Functionality and Upgrades

We haven't really needed anything in particular from the vendor during the COVID-19 crisis. A few...

Jun 2020
(0)
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Manager

Functionality and Upgrades

When it comes to quality and overall consistency, the vendor is very good. We want to keep the...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Philips does not keep their promises. There have been instances when they have said that we would...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

Philips does avoid charging for every little thing because we pay for a very large contract that...

Jun 2020
(0)
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Manager

Other Observations & Comments

We have to pull the executives in every once in a while. But when executives in flashy suits come to...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The PACS is very intuitive. The uptime that was promised has stayed consistent.

Jun 2020
(0)
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Manager

Service and Support

Some versions of IntelliSpace PACS are glitchy. We have been promised that on the newer versions,...

Jun 2020
(0)
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Manager

Technology

Philips hasn't kept up with development; we are actually going out to RFP because we are aware of...

Jun 2020
(0)
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Manager

Other Observations & Comments

We were already a pretty advanced customer, so we already had things like training and other...

Jun 2020
(0)
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Director

Functionality and Upgrades

We are moving from IntelliSpace PACS to another system; Philips will be gone. We haven't had an...

May 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Philips is going to a new cloud base for the product, and we aren't quite sure that the cloud is...

May 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Philips says they are working really hard to fix some issues that came along, and their support is...

May 2020
(0)
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Manager

Service and Support

Philips has really great support. They have an amazing help desk that is dedicated to different...

May 2020
(0)
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Manager

Functionality and Upgrades

I would definitely want to see improvements to newer technology. There are some functionalities that...

May 2020
(0)
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Manager

Functionality and Upgrades

We are upgrading our cardiology system, and we are leaning toward Philips. Our storage system will...

May 2020
(0)
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Manager

Functionality and Upgrades

The system is robust and can certainly handle our volume. The retrieval speed is certainly adequate....

May 2020
(0)
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Manager

Functionality and Upgrades

The vendor could improve the product's retrieval speed. Sometimes I don't know whether the issue is...

May 2020
(0)
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Manager

Sales and Contracting

We do a private package of how many images we can share with other institutions, and I believe that...

May 2020
(0)
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Manager

Service and Support

There really hasn’t been anything different with Philips during the COVID-19 crisis. Everything has...

May 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We are not on the most recent PACS. We have been trying to upgrade for a long time, but we have to...

May 2020
(0)
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Manager

Future Outlook

We are in the RFP process, so I don’t know whether Phillips is part of the long-term plan because...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

One of our radiologist’s biggest concerns is the lack of new technology from Philips. Philips has...

May 2020
(0)
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Manager

Service and Support

The biggest issues with Philips are their service and support. There is a lot of talk about how they...

May 2020
(0)
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Manager

Functionality and Upgrades

With COVID-19 and the financial implications of it, there are some things that we have issues with...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Everything is vendor controlled and vendor owned with IntelliSpace PACS. We have to go through...

Apr 2020
(0)
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Manager

Functionality and Upgrades

One of the things we particularly don't care for is the system's exceptions-handler process. If we...

Apr 2020
(0)
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Manager

Service and Support

I give Philips a high rating for being supportive during the COVID-19 crisis. We haven’t needed...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Philips could improve by having better hanging protocols and making them easier to build. Once a...

Apr 2020
(0)
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Manager

Relationship

Philips is always letting us know when we need to have a server replaced or fixed. They are very...

Apr 2020
(0)
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Manager

Service and Support

When I call Philips for support, some of Philips' people know me by name. I don’t have to jump...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The system does very well with driving tangible outcomes. We don’t work well if the system is not...

Apr 2020
(0)
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Physician

Technology

Upgrades are always difficult. The issues may not be on the Philips side, but the upgrades are...

Apr 2020
(0)
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Physician

Functionality and Upgrades

In terms of ease of use, users need a little bit of help with the hanging protocols, but the system...

Apr 2020
(0)
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Physician

Other Observations & Comments

We don’t really need Philips’ support through the COVID-19 crisis. We are doing less work, so we...

Apr 2020
(0)
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Physician

Other Observations & Comments

I don’t know how other systems compare. If I had to purchase a PACS again, an integrated PACS is...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The performance of the system has never been an issue. The system itself is a rock. The system does...

Apr 2020
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Analyst/Coordinator

Relationship

Philips has offered help during this COVID-19 crisis. They have done a really good job.

Apr 2020
(0)
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Manager

Functionality and Upgrades

Philips has an enhanced viewer; they can see additional object types beyond DICOM. They are doing...

Apr 2020
(0)
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Manager

Relationship

We have access to just about everybody at the executive level. We do have escalations and conduits;...

Apr 2020
(0)
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Manager

Future Outlook

We have to make decisions based on need and fiscal responsibility. We are always going to have some...

Apr 2020
(0)
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Manager

Service and Support

Philips has been pretty responsive during the COVID-19 crisis. We haven’t really had to do much in...

Apr 2020
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Manager

Other Observations & Comments

I am not sure how the radiologists feel about IntelliSpace PACS. As far as I can tell, the system is...

Apr 2020
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Manager

Lessons Learned

Philips keeps their promises, but getting them to do so requires some highhandedness. Technically...

Apr 2020
(0)
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Manager

Technology

Philips does an excellent job of getting images to the providers’ workstation in a timely fashion...

Apr 2020
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Manager

ROI / Cost (care and feeding)

I don’t enjoy the blackbox model that the vendor offers where they do all of the back-end support....

Apr 2020
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CIO

Other Observations & Comments

During the COVID-19 crisis, the vendor has maintained their current level of support. Nothing has...

Apr 2020
(0)
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CIO

Functionality and Upgrades

The product is very robust and reliable, and the end user interface is very intuitive. We don't have...

Apr 2020
(0)
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CIO

Service and Support

I would like to see improvements in the customer support. We have been kind of dissatisfied with...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is very intuitive and easy for end users to use. A lot of users can just sit down and...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor has good support, but the first-level support could be better. A lot of our cases need to...

Apr 2020
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VP/Other Executive

Future Outlook

We are in the process of transitioning away from IntelliSpace PACS. We have had a long history of...

Mar 2020
(0)
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Director

Functionality and Upgrades

We remain ecstatic with our use of Philips' system. For the first time in years, we had a glitch,...

Mar 2020
(0)
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Director

Implementation and Training

I haven’t been trained on Philips' system lately, and no one has come and talked to me. No one came...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The last upgrade was supposed to enable better integration, and that did finally happen. But the...

Mar 2020
(0)
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Manager

Service and Support

It just doesn’t seem like Philips has an in-depth understanding of the system. I need Philips to...

Mar 2020
(0)
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Manager

Future Outlook

I would hope that a year from now, my scores for Philips won’t be lower. I am guarded but partly optimistic....

Mar 2020
(0)
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Manager

Functionality and Upgrades

The story with Philips is that we have had some bad upgrades. We went through an upgrade recently...

Mar 2020
(0)
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Manager

Service and Support

Philips has had a third party helping them, and they have dispatched that third party to come work...

Mar 2020
(0)
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Manager

Functionality and Upgrades

Philips’ subcontractors seem to have taken a massive hit. And I don't know whether there was a...

Mar 2020
(0)
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Manager

Service and Support

Philips’ service delivery on the upgrades needs to be clean. I think Philips is refreshing the...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

Philips doesn’t nickel-and-dime because of the fee-per-study arrangement. They don’t nickel-and-dime...

Mar 2020
(0)
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Manager

Other Observations & Comments

Philips keeps their promises if I were to grade them on a curve. They keep them eventually, but that...

Mar 2020
(0)
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Manager

Service and Support

Philips needs to get quality people who understand their customers. They need to understand our...

Mar 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The vendor is in a big transition right now after acquiring a different company, so we have...

Mar 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Things with Philips were following the status quo during the acquisition. We haven't really had any...

Mar 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime us. We are on a fee-per-study model, and the cost has stayed the...

Mar 2020
(0)
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Analyst/Coordinator

Future Outlook

The product is just not innovative, but in terms of product quality, IntelliSpace PACS works well...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

One thing that we do like about Philips' system is that the web version looks and feels exactly like...

Mar 2020
(0)
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Analyst/Coordinator

Technology

There is nothing different about the support team between the different products we have from...

Mar 2020
(0)
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Analyst/Coordinator

Technology

The product hasn't been developed over the last several years. We have been on the same version...

Mar 2020
(0)
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Manager

Relationship

Philips is part of our long-term plans at this point. I would probably buy the vendor's products...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

Philips is pretty good about avoiding nickel-and-diming. Their charges are fair for the most part.

Mar 2020
(0)
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Manager

Implementation and Training

We haven't really had any training on-site for quite a while because we haven't had any updates in...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The product is relatively user friendly, though some of that perception comes from having been on...

Mar 2020
(0)
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Manager

Interfacing and Integration

I would like to see tighter integration through the vendor's APIs. The vendor has their own APIs,...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The web viewer in the product is really good. We don't have a lot of issues with it and it is user...

Mar 2020
(0)
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Director

Service and Support

Operationally, Philips has actually been very good recently. We have seen an improvement in service...

Mar 2020
(0)
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Director

Relationship

I would buy the solution from the vendor again. To say that the vendor keeps all promises is pretty...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

Philips does not charge us for every little thing. We have a flat contract, and pretty much...

Mar 2020
(0)
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Director

Interfacing and Integration

I think that the PACS supports our integration and interoperability goals; I am thinking of it in...

Mar 2020
(0)
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Director

Other Observations & Comments

Overall, IntelliSpace PACS has been a very solid performer for us. As with any PACS, there are 1,000...

Mar 2020
(0)
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Director

Technology

When it comes to delivering new technology that meets our needs, a lot of things are being promised...

Mar 2020
(0)
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Director

Service and Support

The quality of the ongoing support is improving significantly. My satisfaction with the ongoing...

Mar 2020
(0)
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Director

Other Observations & Comments

There has been an enormous improvement in the executive involvement from Philips. If Philips wants...

Mar 2020
(0)
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Director

Other Observations & Comments

IntelliSpace PACS is a moving target, so it is very hard to know whether I would recommend it. If...

Mar 2020
(0)
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Director

Other Observations & Comments

Philips needs to be very open with their customers in terms of where they are going with their...

Mar 2020
(0)
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Manager

Service and Support

With Philips’ account support, if I ever have any issues, I have a contact that I can reach out to....

Mar 2020
(0)
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Manager

Service and Support

When it comes to being proactive, Philips is hit or miss. If there is a problem with my server, I...

Mar 2020
(0)
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Manager

Other Observations & Comments

I personally would stay with the system if I were choosing whether to buy it again. The UI is a bit...

Mar 2020
(0)
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Manager

Functionality and Upgrades

I like the ease of use in the system for the end users. The interface is simple.

Mar 2020
(0)
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Manager

Service and Support

Philips’ support is terrible. What makes it so bad is trying to find a knowledgeable person to...

Mar 2020
(0)
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