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User Commentary
Product
IntelliSpace PACS is lacking some features because Philips is delivering some updates, but they are...
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Loyalty, Relationship
We decided to walk away from IntelliSpace PACS for a couple of reasons. One reason was that our...
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Value
Despite all of the challenges we have had with IntelliSpace PACS, it is affordable.
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Loyalty
We have been with Philips for a long time, but Philips is changing their platform and switching from...
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Culture, Value
Philips has not been bad to work with. Philips will pretty much work with us on everything in terms...
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Operations
There really isn't anything that Philips offers for training. The training all falls to my team. It...
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Loyalty, Product
IntelliSpace PACS is pretty easy to use, but Philips is moving away from IntelliSpace PACS, so it...
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Relationship
Sometimes it seems like we are calling in issues that should have been caught by the vendor’s...
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Culture, Relationship, Product
We asked Philips whether IntelliSpace PACS was capable of handling an expansion. We had multiple...
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Loyalty
IntelliSpace PACS is not part of our long-term plans because it is terrible. The product is old, and...
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Culture, Operations
We probably did a disservice by not having training built in. Philips sees training as a way to make...
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Relationship
Philips could improve by just getting us to level-two support right off the bat. Level-one support...
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Loyalty, Relationship
Philips is always there. They are very supportive. They have dedicated people who pick up the phone....
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Loyalty
We were hoping to move to another Philips solution, but Philips has had some challenges with moving...
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Relationship
The leadership team all the way to the very top has been in contact with us. They are trying to help...
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Loyalty
We are frustrated with Philips overall, but we are still hoping they can turn it around. We have...
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Relationship
The support from Philips is slow, and sometimes it is hard to get the answer without working through...
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Relationship
Philips has been a long-time partner with our organization, so watching them go through some of the...
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Operations
I think IntelliSpace PACS is a good application for small deployments, but when we get into large...
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Product
Everything that Philips does is proprietary. They have their own proprietary DICOM tags and stuff...
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Product
IntelliSpace PACS itself is not bad. Once we are using it, working with it, and have a workflow, it...
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Loyalty, Relationship
The decision to phase out IntelliSpace PACS was made years ago, but we can't make those moves...
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Value
IntelliSpace PACS has been pretty good with image sharing. However, I would like to see Philips quit...
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Product
There are plenty of things that could be improved in the system, like its search feature, blogging...
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Product
I am not sure that IntelliSpace PACS has any cutting-edge practices that other systems don't already...
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Loyalty
I would never purchase IntelliSpace PACS today. I might have purchased it when we first went live on...
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Loyalty, Product
IntelliSpace PACS doesn’t have much downtime. It is functional for basic image viewing, but we want...
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Relationship
We got IntelliSpace PACS through a third-party vendor, and they take care of all the headaches...
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Product
IntelliSpace PACS is terrible with integration. It launches with our EMR and does basic...
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Relationship
Regarding Philips, it would be nice if when we called for support, we got somebody more fluent in...
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Value
Getting our money’s worth is tricky because of the cost of everything nowadays. But Philips has been...
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Product
In regard to Philips and IntelliSpace PACS, the uptime is very good. We hardly have any issues with...
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Loyalty
We are not sure whether IntelliSpace PACS is part of Philips' long-term plans. Philips purchased a...
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Operations, Product
If the decision were just mine, I would carry on with IntelliSpace PACS for another few years at...
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Relationship, Product
I am certainly a strong advocate for IntelliSpace PACS. I like Philips' support. I have always found...
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Product
The system is a quick PACS. It is fast and available, but it isn't quite as feature rich as some of...
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Loyalty, Product
There is a process within Philips that is called the sweeper. It pushes data to our VNA. It is not...
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Loyalty, Relationship
We have a lot of investment with the Philips PACS. We decided that since Philips has a VNA, it is in...
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Loyalty
IntelliSpace PACS is going to stay with us for a long time. When we talk to different radiology...
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Culture
With Philips, we pay a flat fee per study. For things like upgrades, there is no charge. That is...
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Product
Philips and IntelliSpace PACS are meeting all our needs. We have images, and the radiologist is...
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Relationship
Philips has a pretty responsive team. They will actually tell us when a node is down. Their customer...
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Operations
Philips is on it with implementations and upgrades.
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Product
The product is pretty good until we upgrade its integration options. Then, we have to work on it a...
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Product
Considering how much we use the system, how many studies we send to it, and how many users we have,...
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Relationship
The vendor's support people are pretty good at answering the phone. The only issue I have with the...
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Relationship
We get notifications from the vendor when there are hardware failures, and the vendor tries to...
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Relationship
We have routine meetings with our account manager. When it comes to keeping promises, the vendor...
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Loyalty, Product
We wouldn't purchase IntelliSpace PACS now. The technology is a little more behind than we would...
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Relationship
The things that have gone well with IntelliSpace PACS are general maintenance, general changes, and...
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Loyalty
Philips transitioned away from the Intellispace PACS product beginning around 2018 or 2019, and they...
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Product
From a performance and reliability standpoint, the product has been phenomenal.
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Relationship
Overall, the platform is stable, and the vendor’s support team is responsive. The downfall has been...
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Loyalty, Product
From what we have seen of the new version, Philips has integrated and enhanced a lot of things,...
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Operations, Product
For the most part, the upgrades are going well. Occasionally, we have issues because of too much...
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Product
IntelliSpace PACS is very flexible. It lends itself to interoperability with other applications, and...
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Loyalty, Relationship
Philips is sticking to their market. They are spending more money on R&D. They understand the...
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Product
We don't like to be on the most current version of IntelliSpace PACS. That is always problematic...
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Relationship
Philips keeps their promises. We have built a relationship over time. Nowadays, we have turnover and...
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Loyalty, Value
Philips certainly does avoid charging for every little thing. They do not penny-pinch. We can do...
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