IntelliSpace PACS Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
Philips is very good with proactive service. Since everything is owned by Philips, they monitor...
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Product
We have been with IntelliSpace PACS for a very long time, so everyone has used our PACS for many...
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Culture, Loyalty, Relationship
Philips doesn't keep all of their promises. They say that there are new things coming that will be...
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Loyalty, Product
I probably wouldn't buy IntelliSpace PACS again. Philips is putting a lot of money into their Vue...
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Relationship
We are trying to bring another facility into our fold with Philips. Sometimes, I feel like I am...
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Operations, Product
The strongest part of the product is how easy it is for users to use it. It is extraordinarily easy...
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Loyalty
If we had a more modern PACS solution, we would be able to pull in AI solutions, and those...
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Product, Value
IntelliSpace PACS is a strong aid. Everything works in terms of interoperability. Philips doesn't...
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Loyalty, Product
Another vendor we work with has a new CT scanner that does fancier things, but IntelliSpace PACS...
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Relationship
Philips’ support is good. Usually, I just hang on the line and wait maybe 20 minutes. If the support...
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Relationship, Product
When Philips makes changes to IntelliSpace PACS to fix things, they make a few enhancements, but not...
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Culture, Value
Philips doesn't charge for every little thing. There is just sort of a blanket service contract. The...
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Operations
It is easy to use IntelliSpace PACS. Philips has a pretty good training program. When we get...
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Culture, Relationship
Philips is not telling us that IntelliSpace PACS will do things that it won't, but they do recognize...
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Loyalty
Our institution had already decided that IntelliSpace PACS just wasn't being kept up and had old...
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Product
IntelliSpace PACS has some deficiencies that I see in terms of the system's ease of use. Most modern...
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Loyalty
I wouldn't recommend Philips because they don't really have a VNA, so they use Vue PACS. That system...
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Relationship, Product
Philips deserves a higher grade based on our last upgrade. They did their job. We have been with...
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Value
IntelliSpace PACS is great for what we are paying for it. Users get what they pay for.
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Relationship
As far as Philips' phone support goes, we can always get somebody on the phone at Philips. Philips...
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Product
IntelliSpace PACS meets every need we have and integrates well with everything we need it to...
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Relationship
With regard to functionality, IntelliSpace PACS meets all of our needs, but I really like the...
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Loyalty
Philips’ plan moving forward was for everybody to sunset this solution and move to Image Management...
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Operations
Philips needs to improve their training. They went to a virtual training scenario where everything...
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Relationship, Product
This solution doesn’t really have a strong API model that we have been introduced to. It may be...
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Product
One of my biggest issues with IntelliSpace PACS has to do with the transfer of DICOM. If someone...
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Product
IntelliSpace PACS is pretty straightforward and easy to use. There are not a lot of bells and...
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Loyalty
I believe that it is worthwhile for Philips to look into AI. I'm not totally sold on it, but it has...
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Relationship
Philips' support is all by phone. If we have a problem, we call them, and that is how it starts. We...
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Product
IntelliSpace PACS is a very good product. It needs to be updated in some ways, but we are also...
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Product
Most of the complaints about the solution are related to worklist management as well as some...
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Loyalty
We are currently sending out RFPs to replace IntelliSpace PACS. IntelliSpace PACS is a very stable...
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Operations
There is a help tab we can click on in IntelliSpace PACS to try to search for things, but the search...
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Product
IntelliSpace PACS is very stable. Uptime is 99.9%, and there are rarely delays or anything like...
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Loyalty, Product
We want IntelliSpace PACS to be able to be Google Chrome compatible or Microsoft Edge compatible...
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Relationship
Philips is very proactive. And Philips' executives have offered to come on-site to correct things,...
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Product
IntelliSpace PACS is very good. It is a very strong solution. IntelliSpace PACS is one of the...
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Operations
Philips is very thorough in their planning of upgrades. And whenever we actually stick to and define...
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Product
The system is old, so as we progress, there are things that it doesn't do well anymore and things...
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Loyalty, Product, Value
I would not buy IntelliSpace PACS again. Philips probably would go under consideration because there...
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Loyalty
Choosing whether a PACS is cloud based is an important decision. On the one hand, there is the...
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Culture, Product
For the most part, IntelliSpace PACS has been the same platform overall. It is pretty clear what we...
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Operations
The biggest negative factor of IntelliSpace PACS is that a lot of the times, things break, and we...
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Loyalty, Product
We are talking about finding a replacement solution. We are still reviewing the options in depth....
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Loyalty, Relationship
Philips was originally sunsetting iSite, going down the road of Vue as their PACS, and getting rid...
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Relationship
Philips keeps their promises to the best of their ability. They are always good at bringing in...
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Loyalty, Product
Considering the vendor didn't put their energies into keeping IntelliSpace PACS up-to-date, the...
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Product
We have always been pleased with how the product has worked for us. But when it comes to upgrades...
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Product
There is a whole other layer of backup options. What we have is a completely separate server, and...
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Relationship
Our analysts have told me that the vendor's support has degraded over time. The support is less...
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Relationship
When we need help from the vendor, we don't get as high in their organization as we could because of...
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Culture, Loyalty
We are probably going to move away from the product because of some challenges. It can no longer do...
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Loyalty, Relationship
We are looking into a new PACS because Philips' support team is unable to resolve some of our...
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Product
Deleting images is a process with Philips. We have to create a new a new thing and detach the image...
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Product
We have been using IntelliSpace PACS for multiple years now, so I am used to it. I don't like the...
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Culture, Relationship
Philips’ responsiveness isn't terrible. It could be better, but it isn't bad. The support from...
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Product
The design of IntelliSpace PACS is outdated. I would like to have better analytics and the ability...
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Culture
We are on the most current version of IntelliSpace PACS. We never did the CARESTREAM Vue PACS move....
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Operations, Product
The reliability of IntelliSpace PACS is fairly good. It seems to be fairly user friendly. For...
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Relationship, Operations
Philips has been very difficult to work with in terms of getting images out of the system. It took...
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Loyalty
We left IntelliSpace PACS because our radiologists had some general dissatisfaction with its...
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Operations, Product, Value
Upgrades for IntelliSpace PACS are expensive. They never happen on time, and we always have one...
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Value
Our radiologists still aren't crazy about the system's feature function, and they feel that some...
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Product
The connection from our VNA to Philips' PACS product is super slow because the systems have to...
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Loyalty
We are moving away from Philips because we have to have multiple instances of IntelliSpace PACS...
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Relationship, Value
Philips hits us up with charges whenever they can, and for their support, we have to talk to people...
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Product
Philips’ upgrades have been just enough to keep them going.
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Product
IntelliSpace PACS doesn't do this work very well. Let's say a RAD tech finishes completing a CT...
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Culture, Product
We were promised a zero-footprint viewer from Philips a while back, and that did not come into play....
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Relationship
In my experience with a different imaging vendor, that vendor would routinely send out an...
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Operations
When we transition to a newer version of the product, I don't know that there are any regional...
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Relationship, Product
We are using a tool from Philips that has been extremely unstable, and Philips hasn't been focusing...
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Relationship, Product
We have had consistent communications with Philips on the issues we have seen. We did a software...
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Product
Philips bought Stentor. Stentor had a great image-distribution tool. It had a lot of capabilities....
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Relationship
I like that IntelliSpace PACS is resilient. It has been around for a while. Philips understands the...
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Loyalty, Relationship, Product
Philips makes improvements. They respond to the market, and they are in tune with future technology...
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Loyalty, Product
With updates for IntelliSpace PACS, we don't like to be on the leading edge. We like to have the...
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Culture, Value
Philips has been pretty good about being reasonable with their charges, especially since we have...
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Relationship
I know what the radiologists' concerns are with IntelliSpace PACS, and I don't think they are all...
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Product
IntelliSpace PACS is lacking some features because Philips is delivering some updates, but they are...
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Loyalty, Relationship
We decided to walk away from IntelliSpace PACS for a couple of reasons. One reason was that our...
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Value
Despite all of the challenges we have had with IntelliSpace PACS, it is affordable.
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Loyalty
We have been with Philips for a long time, but Philips is changing their platform and switching from...
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Culture, Value
Philips has not been bad to work with. Philips will pretty much work with us on everything in terms...
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Operations
There really isn't anything that Philips offers for training. The training all falls to my team. It...
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Loyalty, Product
IntelliSpace PACS is pretty easy to use, but Philips is moving away from IntelliSpace PACS, so it...
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Relationship
Sometimes it seems like we are calling in issues that should have been caught by the vendor’s...
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Culture, Relationship, Product
We asked Philips whether IntelliSpace PACS was capable of handling an expansion. We had multiple...
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Loyalty
IntelliSpace PACS is not part of our long-term plans because it is terrible. The product is old, and...
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Culture, Operations
We probably did a disservice by not having training built in. Philips sees training as a way to make...
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Relationship
Philips could improve by just getting us to level-two support right off the bat. Level-one support...
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Loyalty, Relationship
Philips is always there. They are very supportive. They have dedicated people who pick up the phone....
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Loyalty
We were hoping to move to another Philips solution, but Philips has had some challenges with moving...
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Relationship
The leadership team all the way to the very top has been in contact with us. They are trying to help...
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Loyalty
We are frustrated with Philips overall, but we are still hoping they can turn it around. We have...
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Relationship
The support from Philips is slow, and sometimes it is hard to get the answer without working through...
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Relationship
Philips has been a long-time partner with our organization, so watching them go through some of the...
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Operations
I think IntelliSpace PACS is a good application for small deployments, but when we get into large...
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Product
Everything that Philips does is proprietary. They have their own proprietary DICOM tags and stuff...
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Product
IntelliSpace PACS itself is not bad. Once we are using it, working with it, and have a workflow, it...
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Loyalty, Relationship
The decision to phase out IntelliSpace PACS was made years ago, but we can't make those moves...
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Value
IntelliSpace PACS has been pretty good with image sharing. However, I would like to see Philips quit...
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Product
There are plenty of things that could be improved in the system, like its search feature, blogging...
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Product
I am not sure that IntelliSpace PACS has any cutting-edge practices that other systems don't already...
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Loyalty
I would never purchase IntelliSpace PACS today. I might have purchased it when we first went live on...
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