IntelliSpace PACS Commentary
Filtered view: All

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Product

IntelliSpace PACS is lacking some features because Philips is delivering some updates, but they are...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We decided to walk away from IntelliSpace PACS for a couple of reasons. One reason was that our...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Despite all of the challenges we have had with IntelliSpace PACS, it is affordable.

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We have been with Philips for a long time, but Philips is changing their platform and switching from...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Philips has not been bad to work with. Philips will pretty much work with us on everything in terms...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There really isn't anything that Philips offers for training. The training all falls to my team. It...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

IntelliSpace PACS is pretty easy to use, but Philips is moving away from IntelliSpace PACS, so it...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes it seems like we are calling in issues that should have been caught by the vendor’s...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Product

We asked Philips whether IntelliSpace PACS was capable of handling an expansion. We had multiple...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

IntelliSpace PACS is not part of our long-term plans because it is terrible. The product is old, and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Operations

We probably did a disservice by not having training built in. Philips sees training as a way to make...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Philips could improve by just getting us to level-two support right off the bat. Level-one support...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

Philips is always there. They are very supportive. They have dedicated people who pick up the phone....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We were hoping to move to another Philips solution, but Philips has had some challenges with moving...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The leadership team all the way to the very top has been in contact with us. They are trying to help...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are frustrated with Philips overall, but we are still hoping they can turn it around. We have...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The support from Philips is slow, and sometimes it is hard to get the answer without working through...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Philips has been a long-time partner with our organization, so watching them go through some of the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I think IntelliSpace PACS is a good application for small deployments, but when we get into large...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Everything that Philips does is proprietary. They have their own proprietary DICOM tags and stuff...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

IntelliSpace PACS itself is not bad. Once we are using it, working with it, and have a workflow, it...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The decision to phase out IntelliSpace PACS was made years ago, but we can't make those moves...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

IntelliSpace PACS has been pretty good with image sharing. However, I would like to see Philips quit...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are plenty of things that could be improved in the system, like its search feature, blogging...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I am not sure that IntelliSpace PACS has any cutting-edge practices that other systems don't already...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I would never purchase IntelliSpace PACS today. I might have purchased it when we first went live on...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

IntelliSpace PACS doesn’t have much downtime. It is functional for basic image viewing, but we want...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We got IntelliSpace PACS through a third-party vendor, and they take care of all the headaches...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

IntelliSpace PACS is terrible with integration. It launches with our EMR and does basic...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Regarding Philips, it would be nice if when we called for support, we got somebody more fluent in...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Getting our money’s worth is tricky because of the cost of everything nowadays. But Philips has been...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

In regard to Philips and IntelliSpace PACS, the uptime is very good. We hardly have any issues with...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are not sure whether IntelliSpace PACS is part of Philips' long-term plans. Philips purchased a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

If the decision were just mine, I would carry on with IntelliSpace PACS for another few years at...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I am certainly a strong advocate for IntelliSpace PACS. I like Philips' support. I have always found...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is a quick PACS. It is fast and available, but it isn't quite as feature rich as some of...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There is a process within Philips that is called the sweeper. It pushes data to our VNA. It is not...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We have a lot of investment with the Philips PACS. We decided that since Philips has a VNA, it is in...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

IntelliSpace PACS is going to stay with us for a long time. When we talk to different radiology...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

With Philips, we pay a flat fee per study. For things like upgrades, there is no charge. That is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Philips and IntelliSpace PACS are meeting all our needs. We have images, and the radiologist is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Philips has a pretty responsive team. They will actually tell us when a node is down. Their customer...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Philips is on it with implementations and upgrades.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is pretty good until we upgrade its integration options. Then, we have to work on it a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Considering how much we use the system, how many studies we send to it, and how many users we have,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's support people are pretty good at answering the phone. The only issue I have with the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We get notifications from the vendor when there are hardware failures, and the vendor tries to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have routine meetings with our account manager. When it comes to keeping promises, the vendor...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We wouldn't purchase IntelliSpace PACS now. The technology is a little more behind than we would...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The things that have gone well with IntelliSpace PACS are general maintenance, general changes, and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Philips transitioned away from the Intellispace PACS product beginning around 2018 or 2019, and they...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

From a performance and reliability standpoint, the product has been phenomenal.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, the platform is stable, and the vendor’s support team is responsive. The downfall has been...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

From what we have seen of the new version, Philips has integrated and enhanced a lot of things,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

For the most part, the upgrades are going well. Occasionally, we have issues because of too much...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



​