IntelliSpace PACS Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Loyalty, Loyalty, Product, Product

There is a process within Philips that is called the sweeper. It pushes data to our VNA. It is not...

Feb 2024
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Manager

Loyalty, Loyalty, Relationship, Relationship

We have a lot of investment with the Philips PACS. We decided that since Philips has a VNA, it is in...

Feb 2024
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Manager

Loyalty, Loyalty

IntelliSpace PACS is going to stay with us for a long time. When we talk to different radiology...

Feb 2024
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Manager

Culture, Culture

With Philips, we pay a flat fee per study. For things like upgrades, there is no charge. That is...

Feb 2024
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Analyst/Coordinator

Product, Product

Philips and IntelliSpace PACS are meeting all our needs. We have images, and the radiologist is...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

Philips has a pretty responsive team. They will actually tell us when a node is down. Their customer...

Feb 2024
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Analyst/Coordinator

Operations, Operations

Philips is on it with implementations and upgrades.

Feb 2024
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Director

Product, Product, Product, Product

The product is pretty good until we upgrade its integration options. Then, we have to work on it a...

Feb 2024
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Director

Product, Product, Product, Product

Considering how much we use the system, how many studies we send to it, and how many users we have,...

Feb 2024
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Director

Relationship, Relationship, Relationship, Relationship

The vendor's support people are pretty good at answering the phone. The only issue I have with the...

Feb 2024
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Director

Relationship, Relationship, Relationship, Relationship

We get notifications from the vendor when there are hardware failures, and the vendor tries to...

Feb 2024
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Director

Relationship, Relationship, Relationship, Relationship

We have routine meetings with our account manager. When it comes to keeping promises, the vendor...

Feb 2024
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Manager

Loyalty, Loyalty, Product, Product

We wouldn't purchase IntelliSpace PACS now. The technology is a little more behind than we would...

Jan 2024
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Manager

Relationship, Relationship

The things that have gone well with IntelliSpace PACS are general maintenance, general changes, and...

Jan 2024
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Manager

Loyalty, Loyalty

Philips transitioned away from the Intellispace PACS product beginning around 2018 or 2019, and they...

Jan 2024
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Manager

Product, Product

From a performance and reliability standpoint, the product has been phenomenal.

Jan 2024
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Manager

Relationship, Relationship

Overall, the platform is stable, and the vendor’s support team is responsive. The downfall has been...

Dec 2023
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Manager

Loyalty, Loyalty, Product, Product

From what we have seen of the new version, Philips has integrated and enhanced a lot of things,...

Dec 2023
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Manager

Operations, Operations, Product, Product

For the most part, the upgrades are going well. Occasionally, we have issues because of too much...

Dec 2023
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Manager

Product, Product

IntelliSpace PACS is very flexible. It lends itself to interoperability with other applications, and...

Dec 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

Philips is sticking to their market. They are spending more money on R&D. They understand the...

Dec 2023
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Manager

Product, Product

We don't like to be on the most current version of IntelliSpace PACS. That is always problematic...

Dec 2023
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Manager

Relationship, Relationship

Philips keeps their promises. We have built a relationship over time. Nowadays, we have turnover and...

Dec 2023
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Manager

Loyalty, Loyalty, Value, Value

Philips certainly does avoid charging for every little thing. They do not penny-pinch. We can do...

Dec 2023
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Director

Relationship, Relationship, Product, Product

The way Philips deploys their technology and the way the technology is structured is archaic....

Nov 2023
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Director

Loyalty, Loyalty

We are not considering Philips for a cloud-based solution. They were never brought to the table as a...

Nov 2023
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Director

Loyalty, Loyalty

There might have been systems that were a better fit back when we bought the product. But that is...

Oct 2023
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Director

Relationship, Relationship

Philips tries, but at times, we have expectations that aren't realized. We are often frustrated...

Oct 2023
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Director

Product, Product

Part of our challenge with Philips is that the infrastructure we agreed to purchase may not fit our...

Oct 2023
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Director

Culture, Culture, Relationship, Relationship

Philips promised us that IntelliSpace PACS would be a solution for all our imaging, and after many...

Oct 2023
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Manager

Product, Product

We are happy with IntelliSpace PACS. It is a good enterprise solution. The application could...

Oct 2023
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Manager

Relationship, Relationship

Philips has gotten better in terms of vendor support. Their support wasn't bad before, but they have...

Oct 2023
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Manager

Relationship, Relationship

Philips is great when it comes to first-line support. Fortunately, we don't need to call their...

Oct 2023
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Manager

Product, Product

We would really like to be able to do everything natively in the system. We use two separate fill...

Oct 2023
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Manager

Relationship, Relationship

Philips' support has improved. For a while, the vendor outsourced a lot of their support offshore,...

Oct 2023
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Manager

Loyalty, Loyalty, Product, Product

My only feedback or criticism for Philips would be that when images reside in the system, they...

Oct 2023
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Manager

Product, Product

It would be great if the system included software for scanning papers. We have to use a third-party...

Oct 2023
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Manager

Relationship, Relationship

Our biggest challenge with Philips is that we get bounced between their support and our technical...

Oct 2023
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Manager

Loyalty, Loyalty

We haven't gotten a clear answer from Philips about their system, and that is funny because every...

Oct 2023
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Manager

Loyalty, Loyalty

IntelliSpace PACS has been a stagnant platform. Its UI probably looks the same as it did when we got...

Oct 2023
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Manager

Relationship, Relationship

The biggest thing that Philips could improve would be the communication between their teams. There...

Oct 2023
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Manager

Loyalty, Loyalty

Philips integrates their system with other reading tools, but we struggle with those integrations....

Oct 2023
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Manager

Product, Product

From a sales perspective, IntelliSpace PACS looks great, but it is still a very limited PACS. It has...

Sep 2023
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Manager

Operations, Operations

The training that Philips offers is fine, but their training resources are sparse and super...

Sep 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship, Product, Product

Philips offers a powerful PACS, but it is not a modern PACS. It is simplistic, and in some ways,...

Sep 2023
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Manager

Operations, Operations

Philips' training is a step above average. The necessary documentation is there in a lot of...

Sep 2023
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Manager

Relationship, Relationship

Philips has a fantastic API that they give their customers access to. That API is a little old, but...

Sep 2023
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Manager

Relationship, Relationship

When we call Philips' support and receive level-one support over the phone, the level-one support...

Sep 2023
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Manager

Culture, Culture, Loyalty, Loyalty

When Philips purchased Carestream, they stopped developing IntelliSpace PACS. The vendor wanted us...

Sep 2023
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Manager

Product, Product, Value, Value

I wouldn't buy IntelliSpace PACS again. Our radiologists provide very good services to our patients...

Sep 2023
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Manager

Relationship, Relationship, Operations, Operations

We did an upgrade with the vendor a while ago, and that went very well. However, I believe that that...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

We have a very large system, so sometimes it takes a bit for the vendor to understand where we are...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship

Philips has a heartbeat in our organization that they monitor. Sometimes, we call them before they...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship

The product is simple to use; I don't have to babysit or track it constantly. If there is an error,...

Aug 2023
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CEO/President

Relationship, Relationship

With Philips, we always have to call because they never reach out to us in an innovative way.

Aug 2023
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VP/Other Executive

Loyalty, Loyalty

In terms of technology from Philips, I would like to see more things that we can integrate into the...

Aug 2023
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VP/Other Executive

Relationship, Relationship

I would like the vendor to be more proactive and communicative. My PACS administrator has had to try...

Aug 2023
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Director

Loyalty, Loyalty, Product, Product

As we look at transitioning from IntelliSpace PACS to Image Management Vue PACS, the go-forward...

Jul 2023
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Director

Loyalty, Loyalty

When it comes to delivering new technology, Philips has fallen short. The vendor has talked about...

Jul 2023
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Director

Loyalty, Loyalty

We are looking at the cloud, but we will likely go with more of a hybrid and include an on-premises...

Jul 2023
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Director

Loyalty, Loyalty

We are keeping an eye on Philips, and the hope is to transition to Image Management Vue PACS, but we...

Jul 2023
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Director

Relationship, Relationship

The support team is hit and miss. The team is not proactive at all, and putting in tickets usually...

Jul 2023
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Director

Loyalty, Loyalty

The development is slowing way down, and that is concerning because we are not convinced Philips can...

Jul 2023
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Director

Loyalty, Loyalty

We are concerned with the possibility of moving to the combination of Image Management Vue PACS and...

Jul 2023
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Director

Relationship, Relationship, Operations, Operations

We have had some concerns with Philips for the past year or two, and we hope those concerns don't...

Jul 2023
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Director

Loyalty, Loyalty, Product, Product

We have not upgraded to Image Management Vue PACS at this point; I think a lot of large IntelliSpace...

Jul 2023
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CIO

Loyalty, Loyalty

Our facilities that are using IntelliSpace PACS are migrating to another product simply because...

Jun 2023
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Director

Product, Product

The integration with IntelliSpace PACS is poor. To be fair, it is an older platform. In today's...

Jun 2023
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Director

Relationship, Relationship, Product, Product

Despite the issues with IntelliSpace PACS, we are still taking care of patients every day. We are...

Jun 2023
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Director

Relationship, Relationship

As a part of our agreement, the vendor is supposed to be doing system pulse monitoring and heartbeat...

Jun 2023
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Director

Loyalty, Loyalty

We are paying more for IntelliSpace PACS than we will pay for the product we are moving to, and our...

Jun 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

I am constantly dealing with issues with IntelliSpace PACS. The users are loud about wanting to move...

Jun 2023
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Director

Operations, Operations, Product, Product

We consistently deal with things where a time zone won't get communicated correctly and somebody...

Jun 2023
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Manager

Culture, Culture, Loyalty, Loyalty

We are moving away from IntelliSpace PACS, but it will take some time due to our contract. Once...

May 2023
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Manager

Loyalty, Loyalty, Product, Product

Philips has been working on the advanced mammography workflow and the advanced mammography keyboard,...

May 2023
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Manager

Culture, Culture, Value, Value

We have an in-depth contract with Philips that covers just about everything. It is expensive, but at...

May 2023
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Manager

Relationship, Relationship, Product, Product

Philips seems to be hit or miss with integrating with other systems, including their own systems at...

May 2023
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Manager

Culture, Culture, Loyalty, Loyalty, Relationship, Relationship

We have had several discussions with Philips about the life of IntelliSpace PACS and the future. It...

May 2023
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Manager

Relationship, Relationship

We are a large account, so I would say we have a hand-in-glove relationship with Philips, but we...

May 2023
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Manager

Relationship, Relationship

The vendor has had multiple restructures, and the support model has changed so many times that I...

May 2023
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Manager

Relationship, Relationship

Philips takes care of us overall, but the support does seem to depend on the time of day and who we...

May 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship, Product, Product

I can't really say that Philips has delivered a lot of new technology, and I am not even sure they...

May 2023
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Director

Operations, Operations

When we sign a contract, we ought to have in writing what we expect from the training. We ought to...

May 2023
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Director

Relationship, Relationship

The biggest problem we had with Philips was that their service for the first few years was...

May 2023
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Director

Loyalty, Loyalty, Product, Product

Philips is coming around on technology. We had slowness in getting exams where they needed to be in...

May 2023
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Director

Loyalty, Loyalty

Philips bought Carestream and is moving to the Carestream product. Philips is going to sunset...

May 2023
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Analyst/Coordinator

Operations, Operations, Product, Product

The bad thing about IntelliSpace PACS is that it isn't a web-based system. Users need to install...

May 2023
||
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Analyst/Coordinator

Relationship, Relationship, Product, Product

Philips' DICOM export surveys aren't good. The vendor handles them badly. It would be helpful if the...

May 2023
||
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Analyst/Coordinator

Loyalty, Loyalty

Philips isn't planning to add new features or change the product. However, they have a new...

May 2023
||
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Analyst/Coordinator

Product, Product

The system is very reliable. It stores a lot of images. We don't need to worry about it because its...

May 2023
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Manager

Loyalty, Loyalty

I know Philips actually acquired Carestream, so sometime in the future, they are going to be...

May 2023
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Manager

Relationship, Relationship

Philips monitors our systems and sometimes finds things before we do.

May 2023
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Manager

Relationship, Relationship

Philips’ support is very good, but one thing I don't like about their support is that they seem to...

May 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Loyalty

My basic complaint with IntelliSpace PACS is that while it is stable and a fine product for...

Apr 2023
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VP/Other Executive

Product, Product, Product, Product

IntelliSpace PACS’ stability is good. It is not perfect. We do have downtime here and there, but the...

Apr 2023
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VP/Other Executive

Product, Product, Product, Product

IntelliSpace PACS’ hanging protocols are terrible. We spend a lot of time trying to get hanging...

Apr 2023
||
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VP/Other Executive

Relationship, Relationship

We have had executive involvement from Philips, but there is a difference between effective...

Apr 2023
||
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

Philips doesn't meet our needs, so they can't possibly drive outcomes. Their service has been really...

Apr 2023
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Manager

Product, Product

Whenever Philips makes new additions or changes, it is easy to adapt. They have been adding some new...

Apr 2023
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Manager

Operations, Operations, Product, Product

IntelliSpace PACS is not as customizable as some systems. It is a little rigid. If we want to make...

Apr 2023
||
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Manager

Relationship, Relationship, Operations, Operations

We would like to see better education for the support people. When we call the vendor's service...

Apr 2023
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Manager

Loyalty, Loyalty, Product, Product

IntelliSpace PACS is an older platform that is being sunsetted. It is not an up-to-date modern PACS...

Mar 2023
||
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Manager

Operations, Operations, Product, Product

The strongest thing about IntelliSpace PACS is the ease of use for the end user. The system is also...

Mar 2023
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Manager

Relationship, Relationship

I appreciate Philips’ support team. They do a good job of supporting IntelliSpace PACS. They are...

Mar 2023
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Manager

Product, Product

IntelliSpace PACS needs a better peer review. It needs better tools for communicating between...

Mar 2023
||
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Manager

Loyalty, Loyalty

IntelliSpace PACS is being sunsetted by the vendor, so it is not really in our long-term plans. We...

Mar 2023
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Manager

Product, Product

We have been rather happy with the product over the years. Everybody has had very good things to say...

Mar 2023
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Manager

Relationship, Relationship, Product, Product

A positive of IntelliSpace PACS is its ability to manage a lot of data and achieve the same response...

Mar 2023
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Manager

Relationship, Relationship

In today's day and age, I think there must be a middle ground where some support done by the local...

Mar 2023
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CTO

Loyalty, Loyalty

We have been struggling with Philips for the past few years, and we have struggled even more over...

Mar 2023
||
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CTO

Relationship, Relationship

The team from Philips is hit or miss, but there are so many changes that we can't keep up with who...

Mar 2023
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CTO

Relationship, Relationship

I don't feel like we have a good partnership with Philips; it is really lacking. I don't really even...

Mar 2023
||
(0)
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CTO

Culture, Culture

We have had ongoing challenges with IntelliSpace PACS, and at times it has been said that we may...

Mar 2023
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Manager

Product, Product

We wish IntelliSpace PACS would have Google Chrome support.

Mar 2023
||
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Manager

Relationship, Relationship

With a lot of the things that we need, the vendor ends up delivering them but gets really close to...

Mar 2023
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Manager

Relationship, Relationship

The opportunities we see with Philips’ support and service are in the vendor’s follow-ups and...

Mar 2023
||
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Manager

Relationship, Relationship

The vendor has a heartbeat monitoring service where they have people reviewing our servers. A lot of...

Mar 2023
||
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Manager

Relationship, Relationship

The technical account managers are very nice. The first-level support team from Philips is always...

Mar 2023
||
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