IntelliSpace PACS
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Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

IntelliSpace PACS was a perfectly good PACS when we purchased it, but Philips has done almost...

May 2022
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Manager

Philips does literally zero monitoring to try to solve a problem before it becomes a bigger problem....

May 2022
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Manager

We know who our contact is at Philips, and we talk to them from time to time. That person is...

May 2022
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Manager

We are producing reports and using IntelliSpace PACS on a daily basis. The product doesn't really...

May 2022
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Manager

Philips kept their promises in the beginning, but they don't anymore. They have had a lot of...

Apr 2022
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Manager

Philips has never really offered us anything for training. It would be good if the vendor were more...

Apr 2022
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Manager

We had an integration for an outbound feed from IntelliSpace PACS to another product of ours. That...

Apr 2022
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Manager

Philips announced the end of life for IntelliSpace PACS, and I don't think that their replacement...

Apr 2022
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COO

I am not sure whether Philips will be a part of our long-term plans. Time will tell, but we have not...

Mar 2022
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COO

Support has been a mixed bag with some things going well and some gaps in other areas. There are...

Mar 2022
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COO

Philips operates in silos, so we mainly talk about PACS in a singular view. We have a different...

Mar 2022
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Manager

The system is not really part of anyone’s long-term plans because it is going to be sunsetted...

Mar 2022
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Manager

Philips does not keep all their promises, but they probably have a better track record than other...

Mar 2022
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Manager

I like the ease of use of the system. It is one of the easiest PACS to train a clinician on. It is...

Mar 2022
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Analyst/Coordinator

Philips is behind or overwhelmed. The system needs an update in terms of staying current with...

Mar 2022
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Analyst/Coordinator

Sometimes, to try to keep the product current, the vendor turns out things too quickly without good...

Mar 2022
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Analyst/Coordinator

We struggle with the vendor’s teams in India. If we get one of the vendor’s support teams from the...

Mar 2022
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VP/Other Executive

We have seen some gaps in Philips' overall strategy since they acquired Carestream. I am not sure...

Mar 2022
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VP/Other Executive

Philips is a good vendor, and they have a strong vision. Over the years, the challenge with Philips...

Mar 2022
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VP/Other Executive

We have had good executive involvement because we have had some issues. I am sure Philips suspects...

Mar 2022
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Manager

The vendor’s support is very good. I have had no complaints at all. We have been very fortunate....

Mar 2022
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Manager

If a peer were considering IntelliSpace PACS, I would want them to know that they should ask...

Mar 2022
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Manager

My understanding is that IntelliSpace PACS will be phased out within the next five to seven years...

Mar 2022
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Manager

Philips has not kept all their promises in the last couple of years. A couple of years ago, Philips...

Mar 2022
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Director

I have never spoken to one of Philips' executives, even though we have had some really high-priority...

Mar 2022
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Director

IntelliSpace PACS is a cheap platform, and we are getting what we paid for.

Mar 2022
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Director

IntelliSpace PACS does a good job in its current capacity, but we don't feel comfortable using it...

Mar 2022
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Director

The system is really lacking some current functionalities, including the ability to read certain...

Mar 2022
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Director

Philips tries to keep everything operational, but when the system has bugs, it takes the vendor a...

Mar 2022
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Manager

The product’s integration is why we stay with Philips' product despite some of the challenges we had...

Mar 2022
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Manager

Philips’ overall fee structure is very economical. There are a few extra added things that they do...

Mar 2022
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Manager

The product's mammography module could be much stronger than it is. The product’s hanging protocols...

Mar 2022
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Manager

Philips has a monitoring center, and they notify us when there is a bad piece of hardware. Philips...

Feb 2022
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Manager

We have had to arm-wrestle Philips in order to keep some things going. Ultimately, we have gotten...

Feb 2022
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Director

We have had ongoing problems with Philips for some time now. The problems are a combination of the...

Feb 2022
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Director

Philips is quick to talk about signing orders, but they are not able to move or transition the...

Feb 2022
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Director

After several calls with the Philips leadership team, they told us we are unique and that they are...

Feb 2022
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Manager

After a few more upgrades, this product will have no upgrades left unless we upgrade to Vue PACS,...

Feb 2022
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Manager

Philips is behind in their ability to integrate IntelliSpace PACS with our enterprise system....

Feb 2022
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Manager

Philips has improved their service and support quite a bit. There have been times in the past when...

Feb 2022
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Manager

Philips Intellispace is basically 100% vendor supported. Anything that we want done, we have to wait...

Feb 2022
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Manager

Philips’ customer support showed dramatic improvement when our organization engaged Philips in the...

Feb 2022
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Director

Philips does not keep their promises. We feel like they are always digging themselves into such a...

Feb 2022
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Director

We do not have a good relationship with Philips, and they seem to be turning over a lot of engineers...

Feb 2022
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Director

At one time, IntelliSpace PACS was an excellent and solid product. The lack of improvements in...

Feb 2022
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Director

I would probably not buy the solution again because it was purchased many years ago, and there...

Jan 2022
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Director

We have had some significant downtime as a result of things that we were assured were ready to go...

Jan 2022
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Director

The PACS is expensive, but I don't think we get hit with too much nickel-and-diming. The pricing is...

Jan 2022
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Director

IntelliSpace PACS does a pretty good job of working with all of our other ancillary applications.

Jan 2022
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Director

IntelliSpace PACS is pretty easy to use. I think it is pretty straightforward for the user. The...

Jan 2022
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Director

The one big deficiency that IntelliSpace PACS has is that there is no VNA. The system can only...

Jan 2022
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Director

For IntelliSpace PACS, the support is pretty good. We get responses, and we can escalate our issues...

Jan 2022
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Director

If the vendor were being proactive, they would tell us about things we should pay attention to. They...

Jan 2022
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Manager

Every time we needed to do anything, Philips always saw it as a sales opportunity. We would bring on...

Jan 2022
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Manager

Our last upgrade was really good, and Philips' team had a pretty good process.

Jan 2022
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Manager

Philips' PACS training was what I would characterize as superuser training. We have had to learn...

Jan 2022
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Manager

Having worked with another PACS solution, I was used to having a lot more tools than IntelliSpace...

Jan 2022
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Manager

IntelliSpace PACS will be replaced. I am hoping to have a singular vendor environment. I have never...

Jan 2022
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Manager

If I had to make a buying decision, I would have to go back and reevaluate the IntelliSpace PACS...

Jan 2022
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Manager

The vendor’s proactive approach is limited by what we as a customer are going to allow them to do...

Jan 2022
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Manager

Our satisfaction will increase because we have some changes coming down the road that will benefit...

Jan 2022
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Manager

Philips has made some changes. The stability of the platform has improved over the last year. There...

Jan 2022
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Manager

It is my understanding that IntelliSpace PACS is a dying platform for Philips. The vendor is pushing...

Jan 2022
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Manager

Philips acquired Carestream and made some changes to it, so we are looking at other versions. We are...

Jan 2022
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Manager

A lot of the time, we notice issues before Philips' support people do. Occasionally, IntelliSpace...

Jan 2022
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Director

We had so many images in the system, and we are currently transitioning them to another vendor's...

Jan 2022
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Director

Philips' support was supposed to have a customer service manager that would meet with us to go over...

Jan 2022
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Director

There were some strengths in terms of how Philips handled hanging protocols and the ability to nest...

Jan 2022
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Director

The vendor could offer a lot more computer-based training than we could then offer to our...

Jan 2022
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Director

We integrated IntelliSpace PACS with our EMR, and we were able to get orders and results back. We...

Jan 2022
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CEO/President

We experience a couple of challenges regularly on the end-user side. The solution drops studies....

Jan 2022
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CEO/President

The vendor’s support team is typically very responsive. They respond within the day and often...

Jan 2022
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CEO/President

For a vendor to be proactive, they would have to be in front of things before they happen, but...

Jan 2022
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Director

Overall, our time with Philips has been okay. Their product is up and running, and it seems to be...

Jan 2022
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Director

Philips manages all of the hardware, and that is really nice. From the staffing perspective, we...

Jan 2022
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Manager

Phillips has a pretty good support model even with some of the challenges and staffing turnovers...

Jan 2022
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Manager

IntelliSpace PACS has zero interoperability. We cannot integrate the product with anything,...

Jan 2022
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Manager

I think IntelliSpacePACS has not been developed to where it should be. I would not go with...

Jan 2022
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Manager

I am very happy with the recent upgrade that Philips has sprung out. Phillips' upgrades are a little...

Jan 2022
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Director

Philips has improved their mammo reading, and we have seen their demos. The staff appears to be...

Jan 2022
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Director

Philips’ monitoring is not where we want it to be. We would like to get alerts. Philips proactively...

Jan 2022
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Director

I have to bring up Philips’ encryption. When we contracted with them, we were very adamant that they...

Jan 2022
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Director

It seems like Philips' staff is too thin because they are not very responsive to turnaround...

Jan 2022
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Manager

Philips has a lot of work to do when it comes to executive involvement. The vendor's executives and...

Jan 2022
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Manager

Support and quality control are our biggest challenges with the solution. A lot of the time, the...

Jan 2022
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Manager

Philips' lack of proactiveness is the thing that hurts us the most in our day-to-day work. Many...

Jan 2022
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COO

We are replacing IntelliSpace PACS due to the lack of usability in viewing capabilities for the radiologists....

Jan 2022
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COO

Anytime there is an issue, Philips is good about escalating it to have us interact with someone that...

Jan 2022
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COO

When we went live on IntelliSpace PACS, we had a tough time getting things going. It took a long...

Jan 2022
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COO

The Philips team was not prepared. They implemented a version of IntelliSpace PACS that didn't seem...

Jan 2022
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COO

One of the issues we had was with the preparation time from Philips before our go-live. To top that...

Jan 2022
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COO

The support is okay. Philips seems to have enough people now, but they are still trying to get...

Jan 2022
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COO

When it comes to whether the product works as promoted, we are still working through some pain...

Jan 2022
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COO

The ease of use is much better. I think most people feel the system is fairly easy to use. If we had...

Jan 2022
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COO

We feel like the product was oversold, and that still bothers us. We aren't replacing the product...

Jan 2022
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Manager

I don't think that Philips is at the top of the market, but they are pretty close to the top with...

Jan 2022
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Manager

Our radiologists are the big users of IntelliSpace PACS. One of the drawbacks is the hanging...

Jan 2022
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Manager

Philips has been a good vendor to us. They are very proactive. Lately, the upgrades have been very good....

Jan 2022
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Manager

Philips needs to make some adjustments in their technology. It still works fine, but they need to...

Dec 2021
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Manager

We don't need much web support, but we can count on Philips to be there for phone and email support....

Dec 2021
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Manager

Philips’ executives are involved when we need them to be. Our upper management communicates with...

Dec 2021
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Manager

We had a product update recently. It was mainly for a security change, and it took a bit to get used...

Dec 2021
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Manager

When we did an upgrade awhile ago, Phillips gave us a project manager to take the lead. We are not...

Dec 2021
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Manager

In general, our experience with Philips has been great. I have positive recommendations to give for...

Dec 2021
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Manager

Any images that we took in IntelliSpace PACS can be pulled up in our EHR. That makes it very usable...

Dec 2021
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Manager

One of the selling points when we first went to Philips was that we did not have to pay for...

Dec 2021
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CIO

Philips is not part of our long-term plans because the product has been discontinued and is being...

Nov 2021
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CIO

The viewer is very straightforward and easy to use. The radiologists like it, and it is pretty...

Nov 2021
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Manager

The definite pro is that there are no large up-front costs with IntelliSpace PACS. Paying on a...

Nov 2021
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Manager

IntelliSpace PACS is user friendly. A person with limited IT knowledge can go in and get comfortable...

Nov 2021
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Manager

We would like more administrative capabilities with IntelliSpace PACS. I know that the vendor locks...

Nov 2021
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Manager

The support is good with Philips. We really don’t have a problem with their support.

Nov 2021
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Physician

IntelliSpace PACS is an amazing, very reliable product. It has an open API that permits us to do...

Nov 2021
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VP/Other Executive

In order to integrate our speech recognition software and IntelliSpace PACS, we have needed to use...

Sep 2021
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VP/Other Executive

The system's hanging protocols are very unwieldy. Anytime that we change the name of the study on...

Sep 2021
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VP/Other Executive

The system has a stability problem. It crashes a couple of times a day. We also had a big technical...

Sep 2021
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VP/Other Executive

Sometimes when we do upgrades for the system, we have problems and have to roll back upgrades. There...

Sep 2021
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VP/Other Executive

We have received very little training for IntelliSpace PACS. The vendor's clinical people who are...

Sep 2021
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VP/Other Executive

IntelliSpace PACS isn't a normal or standard PACS. A PACS should be like a car that shows whether it...

Sep 2021
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VP/Other Executive

A lot of other PACS vendors are working toward adapting to users as they do their workflows and make...

Sep 2021
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VP/Other Executive

Philips' field support people are a real problem. Their constant mantra is that they have never...

Sep 2021
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VP/Other Executive

Philips' support is better now, but that is only because I have worked myself all the way up the...

Sep 2021
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VP/Other Executive

I feel like we are getting ripped off with our Philips contract because I wouldn't pay anything for...

Sep 2021
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Manager

Philips' system has been running well, but it took a while to get there. We had some growing pains...

Sep 2021
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Manager

Philips' open API is fantastic. That is something that other vendors need to push toward. That makes...

Sep 2021
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Manager

Philips has done a good job with their support. The longer someone is a Philips customer, the easier...

Sep 2021
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Manager

Philips doesn't charge us for everything. Things are up for debate, so everything is charged. If we...

Sep 2021
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Analyst/Coordinator

Some of our images that migrated didn't save in a DICOM format. Instead, the images were saved in a...

Aug 2021
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Analyst/Coordinator

Typically, Philips knows when there is a problem about the same time we do. I have called Philips’...

Aug 2021
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Analyst/Coordinator

I don’t necessarily have any struggles with the PACS, but I struggle with how the PACS is integrated...

Aug 2021
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Analyst/Coordinator

Our health system has decided that they are going to switch PACS products, and they are in the...

Aug 2021
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Manager

It can take months to get any root cause analysis for any reoccurring issue. We have to constantly...

Aug 2021
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Manager

Philips’ executives have been involved because we have had so many issues. They have been somewhat...

Aug 2021
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Manager

We have not received our money’s worth because we spend a lot of time troubleshooting Philips'...

Aug 2021
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Manager

We have had a lot of issues over the last few years. The majority of them have been related to...

Aug 2021
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Manager

Philips provides a proactive monitoring service as part of their contract; they get heartbeat...

Aug 2021
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Manager

It took us quite a while to do our last upgrade because we found bugs in our version. Every time...

Aug 2021
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Manager

We have been dealing with latency issues for a long time. We are on Philips' hardware, so there...

Aug 2021
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Manager

The current version of IntelliSpace PACS doesn’t accept all of the DICOM SOP classes. That causes...

Aug 2021
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Manager

IntelliSpace PACS is easy to use when there are no issues.

Aug 2021
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Manager

Philips does charge for things. Right now, we are working things out with them. So they don’t...

Jun 2021
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Manager

Some of the hanging protocols in the full client are good. The system is well integrated, and the...

Jun 2021
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Manager

I would rather see Philips improve the full client than try to move everything over to their web client....

Jun 2021
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Manager

The length of downtime is an issue during implementations. The implementations aren't refined, so we...

Jun 2021
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Manager

We go through training with Philips. They make us take a class before the upgrade where they try to...

Jun 2021
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Manager

The vendor promotes that this product is a better version than the other version that gives users...

Jun 2021
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Manager

For the PACS' ease of use, the system is built in a way so that end users don't have to do a whole...

Jun 2021
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Manager

There is sometimes a language barrier that makes Philips' service a little tough. We also feel like...

Jun 2021
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Manager

I have had experiences where I have reached out to the heads of Philips and have just gotten a...

Jun 2021
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Manager

If another facility is with another PACS, it is hard to make a change. A lot of times, people become...

Jun 2021
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Manager

I haven’t had a problem with IntelliSpace PACS. It works well and the quality is fine. IntelliSpace...

Jun 2021
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Manager

I was not here for the first IntelliSpace PACS implementation, but I have been here for one of the...

Jun 2021
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Manager

The system's interoperability is pretty good. IntelliSpace PACS supports our integration goals and...

Jun 2021
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Manager

With Intellispace PACS, I think larger facilities might get more input. I have made requests and...

Jun 2021
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Manager

Philips does not really charge extra because they do not do any customized building. We get what...

Jun 2021
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Manager

In terms of Philips' service, the only area I would suggest for improvement is their response time....

Jun 2021
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Manager

As far as I am concerned, Philips doesn't nickel-and-dime us. We don’t get charged for images and...

Jun 2021
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Analyst/Coordinator

We are able to archive and retrieve things quickly within IntelliSpace PACS. That isn't an issue.

Jun 2021
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Analyst/Coordinator

The system could use some database improvements and enhancements with report generation. The reports...

Jun 2021
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Manager

IntelliSpace PACS has been pretty solid for the most part. I would say that IntelliSpace PACS has...

Jun 2021
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Manager

I have attended a virtual training class, and that was pretty solid on the IntelliSpace PACS side.

Jun 2021
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Manager

In the IntelliSpace PACS workflow, the number of steps required to complete some of the tasks for...

Jun 2021
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Manager

We have had some known issues and bugs that Philips has fixed in the latest upgrade for IntelliSpace...

Jun 2021
||
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Manager

I have mostly had good interactions with Philips’ support staff. I always get somebody on the call...

Jun 2021
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Manager

Day to day, I would say Philips is pretty good at driving tangible outcomes. But their analytics...

Jun 2021
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Manager

Philips has changed for the better. They merged with Carestream a couple of years ago. That has been...

Jun 2021
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Manager

Philips is part of our long-term plans because they purchased Carestream. We are going to follow the...

Jun 2021
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Manager

The support is really wonderful. For the PACS, Philips outsourced the support to India. Half the...

Jun 2021
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Manager

I am hoping my satisfaction will stay consistent. I am pretty sure that Philips will do really well...

Jun 2021
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Manager

IntelliSpace PACS doesn't have 100% of what I want. The solution lacks browser support. Right now,...

Jun 2021
||
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Manager

Philips has introduced SSL certificates to the solution for added security. IntelliSpace PACS didn't...

Jun 2021
||
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Director

There were a few things that we were told would work with the solution but never did. Overall...

Jun 2021
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Director

Philips has some hidden fees and gotchas for customers who don't read their contracts well, but that...

Jun 2021
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Director

We have had a lot of problems with the solution's integration. It is difficult to get things to...

Jun 2021
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Director

Our biggest issues with Philips are that their technology is very aged and their support is some of...

Jun 2021
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Director

Our experience with IntelliSpace PACS has thankfully diminished because we are leaving the platform....

Jun 2021
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Director

I might buy this solution again if I had no other option. Smaller organizations don't have the need...

Jun 2021
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Manager

I may have been a little harsh with my answers for IntelliSpace PACS because our organization limits...

May 2021
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Analyst/Coordinator

IntelliSpace PACS works every single day. We don’t have many problems. That is positive because it...

May 2021
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Analyst/Coordinator

We are struggling right now with the fact that Philips is still on Internet Explorer and not moving...

May 2021
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Analyst/Coordinator

I never hear about any issues. Philips fixes them, and sometimes they don’t even tell us. I would...

May 2021
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Analyst/Coordinator

Philips does not nickel-and-dime us. It is not a pay by click, so that is a huge money saver. They...

May 2021
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