Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
IntelliSpace PACS is lacking some features because Philips is delivering some updates, but they are...
Login or Create an Account to see details.
Loyalty, Relationship
We decided to walk away from IntelliSpace PACS for a couple of reasons. One reason was that our...
Login or Create an Account to see details.
Value
Despite all of the challenges we have had with IntelliSpace PACS, it is affordable.
Login or Create an Account to see details.
Loyalty
We have been with Philips for a long time, but Philips is changing their platform and switching from...
Login or Create an Account to see details.
Culture, Value
Philips has not been bad to work with. Philips will pretty much work with us on everything in terms...
Login or Create an Account to see details.
Operations
There really isn't anything that Philips offers for training. The training all falls to my team. It...
Login or Create an Account to see details.
Loyalty, Product
IntelliSpace PACS is pretty easy to use, but Philips is moving away from IntelliSpace PACS, so it...
Login or Create an Account to see details.
Relationship
Sometimes it seems like we are calling in issues that should have been caught by the vendor’s...
Login or Create an Account to see details.
Culture, Relationship, Product
We asked Philips whether IntelliSpace PACS was capable of handling an expansion. We had multiple...
Login or Create an Account to see details.
Loyalty
IntelliSpace PACS is not part of our long-term plans because it is terrible. The product is old, and...
Login or Create an Account to see details.
Culture, Operations
We probably did a disservice by not having training built in. Philips sees training as a way to make...
Login or Create an Account to see details.
Relationship
Philips could improve by just getting us to level-two support right off the bat. Level-one support...
Login or Create an Account to see details.
Loyalty, Relationship
Philips is always there. They are very supportive. They have dedicated people who pick up the phone....
Login or Create an Account to see details.
Loyalty
We were hoping to move to another Philips solution, but Philips has had some challenges with moving...
Login or Create an Account to see details.
Relationship
The leadership team all the way to the very top has been in contact with us. They are trying to help...
Login or Create an Account to see details.
Loyalty
We are frustrated with Philips overall, but we are still hoping they can turn it around. We have...
Login or Create an Account to see details.
Relationship
The support from Philips is slow, and sometimes it is hard to get the answer without working through...
Login or Create an Account to see details.
Relationship
Philips has been a long-time partner with our organization, so watching them go through some of the...
Login or Create an Account to see details.
Operations
I think IntelliSpace PACS is a good application for small deployments, but when we get into large...
Login or Create an Account to see details.
Product
Everything that Philips does is proprietary. They have their own proprietary DICOM tags and stuff...
Login or Create an Account to see details.
Product
IntelliSpace PACS itself is not bad. Once we are using it, working with it, and have a workflow, it...
Login or Create an Account to see details.
Loyalty, Relationship
The decision to phase out IntelliSpace PACS was made years ago, but we can't make those moves...
Login or Create an Account to see details.
Value
IntelliSpace PACS has been pretty good with image sharing. However, I would like to see Philips quit...
Login or Create an Account to see details.
Product
There are plenty of things that could be improved in the system, like its search feature, blogging...
Login or Create an Account to see details.
Product
I am not sure that IntelliSpace PACS has any cutting-edge practices that other systems don't already...
Login or Create an Account to see details.
Loyalty
I would never purchase IntelliSpace PACS today. I might have purchased it when we first went live on...
Login or Create an Account to see details.
Loyalty, Product
IntelliSpace PACS doesn’t have much downtime. It is functional for basic image viewing, but we want...
Login or Create an Account to see details.
Relationship
We got IntelliSpace PACS through a third-party vendor, and they take care of all the headaches...
Login or Create an Account to see details.
Product
IntelliSpace PACS is terrible with integration. It launches with our EMR and does basic...
Login or Create an Account to see details.
Relationship
Regarding Philips, it would be nice if when we called for support, we got somebody more fluent in...
Login or Create an Account to see details.
Value
Getting our money’s worth is tricky because of the cost of everything nowadays. But Philips has been...
Login or Create an Account to see details.
Product
In regard to Philips and IntelliSpace PACS, the uptime is very good. We hardly have any issues with...
Login or Create an Account to see details.
Loyalty
We are not sure whether IntelliSpace PACS is part of Philips' long-term plans. Philips purchased a...
Login or Create an Account to see details.
Operations, Product
If the decision were just mine, I would carry on with IntelliSpace PACS for another few years at...
Login or Create an Account to see details.
Relationship, Product
I am certainly a strong advocate for IntelliSpace PACS. I like Philips' support. I have always found...
Login or Create an Account to see details.
Product
The system is a quick PACS. It is fast and available, but it isn't quite as feature rich as some of...
Login or Create an Account to see details.
Loyalty, Product
There is a process within Philips that is called the sweeper. It pushes data to our VNA. It is not...
Login or Create an Account to see details.
Loyalty, Relationship
We have a lot of investment with the Philips PACS. We decided that since Philips has a VNA, it is in...
Login or Create an Account to see details.
Loyalty
IntelliSpace PACS is going to stay with us for a long time. When we talk to different radiology...
Login or Create an Account to see details.
Culture
With Philips, we pay a flat fee per study. For things like upgrades, there is no charge. That is...
Login or Create an Account to see details.
Product
Philips and IntelliSpace PACS are meeting all our needs. We have images, and the radiologist is...
Login or Create an Account to see details.
Relationship
Philips has a pretty responsive team. They will actually tell us when a node is down. Their customer...
Login or Create an Account to see details.
Operations
Philips is on it with implementations and upgrades.
Login or Create an Account to see details.
Product
The product is pretty good until we upgrade its integration options. Then, we have to work on it a...
Login or Create an Account to see details.
Product
Considering how much we use the system, how many studies we send to it, and how many users we have,...
Login or Create an Account to see details.
Relationship
The vendor's support people are pretty good at answering the phone. The only issue I have with the...
Login or Create an Account to see details.
Relationship
We get notifications from the vendor when there are hardware failures, and the vendor tries to...
Login or Create an Account to see details.
Relationship
We have routine meetings with our account manager. When it comes to keeping promises, the vendor...
Login or Create an Account to see details.
Loyalty, Product
We wouldn't purchase IntelliSpace PACS now. The technology is a little more behind than we would...
Login or Create an Account to see details.
Relationship
The things that have gone well with IntelliSpace PACS are general maintenance, general changes, and...
Login or Create an Account to see details.
Loyalty
Philips transitioned away from the Intellispace PACS product beginning around 2018 or 2019, and they...
Login or Create an Account to see details.
Product
From a performance and reliability standpoint, the product has been phenomenal.
Login or Create an Account to see details.
Relationship
Overall, the platform is stable, and the vendor’s support team is responsive. The downfall has been...
Login or Create an Account to see details.
Loyalty, Product
From what we have seen of the new version, Philips has integrated and enhanced a lot of things,...
Login or Create an Account to see details.
Operations, Product
For the most part, the upgrades are going well. Occasionally, we have issues because of too much...
Login or Create an Account to see details.
​
Featured Reports
Preferences