Enterprise Repository Vue Archive (Carestream) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
The functionality that we are using internally gives my technical staff the ability to go in and...
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Operations
We are in the process of upgrading for a new client and workflow manager. During that process, we...
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Loyalty, Relationship
The product is great. But the vendor has always been at the top of the bottom of the barrel. They...
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Product
The archive could be more user-friendly. Some of the menus are buried a little, and we have to know...
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Loyalty, Value
At the beginning of us moving to the cloud, the price will be more negative for us, but over a...
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Product
I haven’t had a problem with Enterprise Repository Vue Archive. It has been what we need. It works...
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Product
Enterprise Repository Vue Archive isn't as user friendly as our previous PACS, and it has a lot of...
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Operations
I feel like Philips doesn't have the resources they need when it comes to training. When we first...
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Product, Value
Enterprise Repository Vue Archive gives us what we need to achieve our goals.
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Relationship
I don't have the technical challenges other people have with Enterprise Repository Vue Archive. When...
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Relationship, Product
Some of our limitations with Enterprise Repository Vue Archive are based on the internal...
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Relationship, Operations
We had an on-site application specialist from Philips here for a time, and they improved our...
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Product
The solution basically works in the background. It does what it does, and it does it well.
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Relationship
If we have a major outage, Philips is very attentive. I can enter a ticket online and get somebody...
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Relationship
I can reach out to Philips; I have a contact there who can give me information if I need it, but in...
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Culture, Value
We carry a service contract with Philips, so we don't get any unexpected costs. Enterprise...
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Product
Enterprise Repository Vue Archive can accept anything to store. The problem is viewing certain...
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Relationship
Philips gives me the regional account manager for our state, and we get no response even when our...
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Culture, Value
The vendor charging for every little thing wasn't an issue until Philips acquired Carestream. Any...
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Relationship
Philips does a good job of being proactive because I log in to the servers almost every day, and it...
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Relationship, Value
The archive is where we have some ongoing maintenance tasks because we are on an older version, so...
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Product
Where I would like Philips to focus on improving are an easier data import tool, a more accurate...
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Product
What is good with the system is the amount that it can store. We have a retention policy of forever,...
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