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Enterprise Repository Vue Archive (Carestream) Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship, Operations

Philips' system is fairly easy to use and set up. If we have questions, the vendor is readily...

Nov 2023
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Manager

Product

The product is very stable, and we haven't had any issues with it. We have been working on the...

Nov 2023
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Manager

Product

The product is almost seamless to us. We don't have a lot of problems with it. We have added stuff...

Nov 2023
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Manager

Relationship

Philips’ customer service side has gotten a bit lax in the last couple of months, and I'm not happy...

Nov 2023
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Manager

Loyalty, Product

Philips still uses Java for a lot of their database admins or admin tools. I know that they have...

Nov 2023
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Manager

Loyalty

The vendor will take bits of things off of the solution every now and then, but those things won't...

Nov 2023
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Director

Relationship

Philips has improved their phone support structure. In the original transition under the Philips...

Nov 2023
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Director

Loyalty

When I came to my organization, each facility used whatever PACS they wanted. Then, it was decided...

Oct 2023
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Manager

Product, Value

The VNA is working. I don't necessarily know that there is anything tangible that could make it...

Jul 2023
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Manager

Relationship

When we bring something up to Philips from a security perspective or from hospital management that...

Jul 2023
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Manager

Relationship

I don't know whether Philips has a lot of turnover, but when I open up a ticket, it seems like I can...

Jul 2023
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Manager

Product

We are using the system for our general radiology studies and a few other DICOM studies. We haven't...

May 2023
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Manager

Loyalty

We are consolidating a different solution, and that could affect Enterprise Repository Vue Archive...

May 2023
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Manager

Product

It is nice to keep the product in the cloud for long-term storage. We occasionally have issues with...

Mar 2023
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Manager

Relationship

We have extreme difficulties with the support team from Philips; we constantly have issues with the...

Mar 2023
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Manager

Relationship, Product

The top thing for me is the ability to promptly get ahold of someone who can work on the system if...

Jan 2023
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Manager

Operations

Vue Archive is relatively easy for me to use, but some of the end users that aren't computer savvy...

Jan 2023
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