Enterprise Repository Vue Archive (Carestream) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship, Value
The archive is where we have some ongoing maintenance tasks because we are on an older version, so...
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Product
Where I would like Philips to focus on improving are an easier data import tool, a more accurate...
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Product
What is good with the system is the amount that it can store. We have a retention policy of forever,...
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Relationship
Philips has changed their proactiveness with their monitoring service. Their technical support model...
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Loyalty, Relationship, Operations
Philips can't get out of their own way. There are way too many people who think things are somebody...
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Relationship
We are trying to get some answers from Philips. There are steps we must go through to have a big...
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Relationship
I think Philips' problem is they bought another system and then gave off the message that they were...
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Product
The archive has been stable. Our biggest issue is that each of our locations has a limited amount of...
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Product
The end users are happy with how the VNA works, but there are some challenges with the voice...
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Loyalty
We are working towards getting new servers spun up for Enterprise Repository Vue Archive and doing a...
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Culture, Relationship
I have a new sales representative for Enterprise Repository Vue Archive; our old one left a while...
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Relationship
When Philips bought Enterprise Repository Vue Archive, their support changed a little, and it was...
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Relationship
Philips tries hard to help me out with integration. They have fantastic leadership and support...
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Product
Enterprise Repository Vue Archive does what it is supposed to. It archives studies, and it allows us...
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Product
The internal teams love the product well enough that we fought to keep it. Through transitions, we...
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Loyalty, Operations
The biggest drawback is that the vendor has a limited number of resources for project implementation...
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