Enterprise Repository Vue Archive (Carestream) Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Product, Product

I don't have many issues with the system. I use its administrative tools every day. There are a few...

Dec 2023
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Manager

Relationship, Relationship

My contact from the vendor is awesome. Philips really shines when it comes to proactive monitoring....

Dec 2023
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Manager

Relationship, Relationship

Since Carestream was acquired by Philips, it has sometimes taken a while for the vendor to address...

Dec 2023
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

When Philips took over Carestream, Carestream had a superior product. Philips bought Carestream for...

Dec 2023
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(0)
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Analyst/Coordinator

Culture, Culture, Relationship, Relationship, Value, Value

Philips has done everything they have put on the statement of work and promised to do. We haven't...

Dec 2023
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Manager

Relationship, Relationship, Operations, Operations

Philips' system is fairly easy to use and set up. If we have questions, the vendor is readily...

Nov 2023
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Manager

Product, Product

The product is very stable, and we haven't had any issues with it. We have been working on the...

Nov 2023
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Manager

Product, Product

The product is almost seamless to us. We don't have a lot of problems with it. We have added stuff...

Nov 2023
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Manager

Relationship, Relationship

Philips’ customer service side has gotten a bit lax in the last couple of months, and I'm not happy...

Nov 2023
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Manager

Loyalty, Loyalty, Product, Product

Philips still uses Java for a lot of their database admins or admin tools. I know that they have...

Nov 2023
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Manager

Loyalty, Loyalty

The vendor will take bits of things off of the solution every now and then, but those things won't...

Nov 2023
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Director

Relationship, Relationship

Philips has improved their phone support structure. In the original transition under the Philips...

Nov 2023
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Director

Loyalty, Loyalty

When I came to my organization, each facility used whatever PACS they wanted. Then, it was decided...

Oct 2023
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Manager

Product, Product, Value, Value

The VNA is working. I don't necessarily know that there is anything tangible that could make it...

Jul 2023
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Manager

Relationship, Relationship

When we bring something up to Philips from a security perspective or from hospital management that...

Jul 2023
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Manager

Relationship, Relationship

I don't know whether Philips has a lot of turnover, but when I open up a ticket, it seems like I can...

Jul 2023
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Manager

Product, Product

We are using the system for our general radiology studies and a few other DICOM studies. We haven't...

May 2023
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Manager

Loyalty, Loyalty

We are consolidating a different solution, and that could affect Enterprise Repository Vue Archive...

May 2023
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Manager

Product, Product

It is nice to keep the product in the cloud for long-term storage. We occasionally have issues with...

Mar 2023
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Manager

Relationship, Relationship

We have extreme difficulties with the support team from Philips; we constantly have issues with the...

Mar 2023
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