Image Management Vue PACS (Carestream) Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Value, Value

Philips is very transparent. We have stayed with them for a long time because they don’t charge us...

Feb 2024
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Manager

Loyalty, Loyalty

When we purchased the product, it was part of our long-term plans. But when our contract is up, we...

Jan 2024
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Manager

Loyalty, Loyalty, Product, Product

The system has gotten better with upgrades, but it will just freeze out or not complete the workflow...

Jan 2024
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Manager

Product, Product, Value, Value

Behind the scenes, it is extremely labor intensive just to keep the system in the state that it is...

Jan 2024
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Manager

Product, Product

We cannot correct annotations in the system; those must be reset from the modality. The product's...

Jan 2024
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Manager

Product, Product

There is a lot of risk with this system because we can merge patients without any sort of error...

Jan 2024
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Manager

Product, Product

The system is very promiscuous. It allows for multiple patients to have the same accession number,...

Jan 2024
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Manager

Relationship, Relationship, Operations, Operations

It is challenging to get answers and to get the right people on a call for support. With a certain...

Jan 2024
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Manager

Culture, Culture

We have a managed service contract, and we hear a lot from the vendor that they don't know what we...

Jan 2024
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Manager

Relationship, Relationship

On a positive note, Philips has given us a couple of customer service representatives who have been...

Jan 2024
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Manager

Relationship, Relationship, Operations, Operations, Product, Product

For radiologists specifically, there are tons of amazing tools that the system offers, but the...

Jan 2024
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Manager

Product, Product

In terms of tech and even physician end users, they have no ability to easily or intuitively create...

Jan 2024
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Manager

Culture, Culture

I can't say Philips has given us 10% of the things that they promised in the time they promised...

Jan 2024
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Manager

Operations, Operations

The vendor sent us two courses that we took; one was a technical course, and the other one was an...

Jan 2024
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Manager

Relationship, Relationship, Product, Product

Philips has a good product. If they could make some changes within their structure for the support...

Jan 2024
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Manager

Relationship, Relationship

When I first started at my organization, the product was in shambles. We have worked very diligently...

Jan 2024
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Manager

Relationship, Relationship, Value, Value

We have done a pretty good job of working with the vendor, and they have helped us through things...

Jan 2024
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

Image Management Vue PACS is absolutely not part of our long-term plans. Its IT has gone from bad to...

Jan 2024
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Analyst/Coordinator

Product, Product

Our radiologists like the front end of the system, but I am the type of person who digs down into...

Jan 2024
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Analyst/Coordinator

Relationship, Relationship, Product, Product

We are supposed to have a secondary server with Philips that works like an online backup for our...

Jan 2024
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Analyst/Coordinator

Product, Product

We have had issues with integrating the solution with our EHR. Sometimes that integration works, but...

Jan 2024
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Director

Operations, Operations, Product, Product

Things with Image Management Vue PACS did not go well. The system crashed regularly in the beginning...

Jan 2024
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Director

Operations, Operations

We had a lot of issues with Philips. They ended up transitioning us from the onboarding team to a...

Jan 2024
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Director

Product, Product

Nothing really sticks out that makes Philips' PACS different than any other PACS.

Jan 2024
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Director

Culture, Culture, Relationship, Relationship

Philips has different tiers of IT people. They have level-one and level-two people, but I don't...

Jan 2024
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Director

Value, Value

We have been paying for services from Philips but not receiving them. We would like some sort of reimbursement....

Jan 2024
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Director

Operations, Operations

I would tell a friend that during the onboarding of the system, there is not a lot of support....

Jan 2024
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Director

Relationship, Relationship, Operations, Operations

We had to delay our upgrade due to a lack of readiness and resources. Philips has had a lot of...

Jan 2024
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Director

Product, Product

We haven't seen a lot of new technology, and the last upgrade that we did for the system was to fix...

Jan 2024
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Director

Loyalty, Loyalty, Relationship, Relationship

The vendor is changing their support model. We hope that will help with their turnaround time...

Jan 2024
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Manager

Relationship, Relationship, Product, Product

Philips has been focused on stability and fixing some of the issues they have had post-acquisition....

Dec 2023
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Manager

Relationship, Relationship

The support has been hit and miss, and we have seen a lot of turnover and changes. We hope things...

Dec 2023
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Manager

Operations, Operations

Our last upgrade was tough, and it felt like our implementation was one of the first. It was not...

Dec 2023
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Manager

Operations, Operations

While my overall satisfaction with Philips is getting better, this past implementation was terrible....

Dec 2023
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Manager

Relationship, Relationship

Philips' service reliability is terrible; their proactive service needs to improve. A long time ago,...

Dec 2023
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Manager

Product, Product

What we have with Image Management Vue PACS runs pretty well. With the way we have it set up with...

Dec 2023
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Manager

Relationship, Relationship, Operations, Operations

Our organization had a questionnaire we wanted to be filled out with a bunch of high-level questions...

Dec 2023
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Manager

Relationship, Relationship, Product, Product

The one thing I wish Philips would improve on is data migrations. If the data is clean and the...

Dec 2023
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VP/Other Executive

Culture, Culture, Product, Product

We have had issues with Image Management Vue PACS, and the system is not as amazing as promised.

Dec 2023
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Analyst/Coordinator

Relationship, Relationship

Where Philips struggles is in the technical areas where there are fewer qualified people. Carestream...

Dec 2023
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Analyst/Coordinator

Value, Value

Philips does not avoid charging for every little thing. As Philips has taken over, things have been...

Dec 2023
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Analyst/Coordinator

Product, Product

We have security vulnerabilities that can only resolved with an upgrade to Image Management Vue...

Dec 2023
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Analyst/Coordinator

Relationship, Relationship

The vendor’s remote monitoring piece changed in the move from Carestream over to Philips. It is...

Dec 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

We have had challenges with the PACS since Philips took it over. Our last upgrade had some problems,...

Dec 2023
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Director

Product, Product

We have not seen any innovation from Philips since taking over the product from Carestream. Philips...

Dec 2023
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Manager

Product, Product

The product has been a stable and perfect system for our organization. Providers who come from the...

Dec 2023
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Analyst/Coordinator

Product, Product

The transition we have had from Carestream to Philips is where we have seen some changes in fits...

Dec 2023
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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

The hanging protocols could be better in Image Management Vue PACS. We would like the ability to...

Dec 2023
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Manager

Relationship, Relationship, Operations, Operations

The issue that I have with upgrades is that we don't get the on-site support we used to get with...

Dec 2023
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Manager

Relationship, Relationship

My concern when Philips bought Carestream Health was the quality of service that we were used to....

Dec 2023
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Manager

Product, Product

We really like Image Management Vue PACS. It interfaces very well with our EHR. When our site is...

Dec 2023
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Analyst/Coordinator

Culture, Culture, Product, Product

In general, the system does exactly what the vendor says it does. We have a different utilization...

Dec 2023
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Analyst/Coordinator

Product, Product

One positive of Image Management Vue PACS is on the back end, getting all our modalities and things...

Dec 2023
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Analyst/Coordinator

Product, Product

Image Management Vue PACS is an older type of system; it is not modern or cutting edge at all. We...

Dec 2023
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Analyst/Coordinator

Relationship, Relationship

Within Philips’ service group, they could make the escalation of incidents a little more accessible...

Dec 2023
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Analyst/Coordinator

Operations, Operations

I don't know of any ongoing training the vendor offers. Nothing is being communicated to us. I...

Dec 2023
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Analyst/Coordinator

Relationship, Relationship

Philips is a good company, and they deliver things as advertised. They are a large international...

Dec 2023
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Manager

Relationship, Relationship

When we need the vendor to be proactive, Carestream is a little difficult. We have to always place a...

Dec 2023
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Manager

Loyalty, Loyalty, Product, Product

The newer client product will be better. Our current version is not awful, but it is the only thing...

Dec 2023
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Manager

Relationship, Relationship, Operations, Operations, Product, Product

As things come up, I have to be present to make changes on the user end that the vendor’s support...

Dec 2023
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Director

Loyalty, Loyalty, Operations, Operations, Product, Product

Image Management Vue PACS is not working right. The upgrades have not gone well. Our opinion of...

Dec 2023
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Director

Culture, Culture, Loyalty, Loyalty, Operations, Operations

The different versions of Image Management Vue PACS are confusing, and we were sold a broken version...

Dec 2023
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Director

Product, Product, Value, Value

Since we have been seeing an increase in volume, Image Management Vue PACS has been a little slower...

Dec 2023
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Director

Product, Product

Image Management Vue PACS has excellent tools, and Philips understands our needs. They know that...

Dec 2023
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Director

Relationship, Relationship, Value, Value

If we ever have a concern, we have a good vendor relationship with Philips. They will work with us...

Nov 2023
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Manager

Operations, Operations, Product, Product

We have had a horrible time with Image Management Vue PACS, and Philips has really blown it. We were...

Oct 2023
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Manager

Loyalty, Loyalty

Philips is not likely to be our PACS vendor in the future. We have an RFP out because we aren’t...

Oct 2023
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Manager

Product, Product

Our people are relatively happy with Image Management Vue PACS. There is still plenty of room for...

Oct 2023
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Manager

Relationship, Relationship

Our relationship with Philips is strained, and that has been a problem for a while. The vendor knows...

Oct 2023
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Manager

Relationship, Relationship

If I were telling anyone about Image Management Vue PACS, I would tell them to run. When the product...

Oct 2023
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Manager

Culture, Culture, Loyalty, Loyalty

We have had an ongoing struggle with the product since it was acquired by Philips. The vendor may...

Oct 2023
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Manager

Operations, Operations

The training has been pretty good for our end users in the product. One thing that would have a big...

Sep 2023
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Manager

Relationship, Relationship

We have had so many issues with the product and have had to reach out to the higher-ups at Philips...

Sep 2023
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Analyst/Coordinator

Product, Product

There is a lot of built-in innate functionality with Carestream. It has a lot of nice integration,...

Sep 2023
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Analyst/Coordinator

Product, Product

The problem with the admin stuff is that everything has to be done via locally installed tools. It...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

The engineers who handle our site are fantastic, but when they are not available, support is hard to...

Sep 2023
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Director

Operations, Operations, Product, Product

I like the toolbars in the product. The system is user friendly. I don't have to sit and tutor...

Sep 2023
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Director

Product, Product, Value, Value

The system's recent upgrade to the cloud has caused a lot of glitches and has increased our costs....

Sep 2023
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Director

Relationship, Relationship

Philips has the best phone support. Their support people all across the board are great, and their...

Sep 2023
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Director

Product, Product

The only reason I wouldn't recommend Carestream would be because the system is cloud based, so it...

Sep 2023
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Director

Product, Product

Since we moved to the cloud-based version of the product, we have had more bugs. We used to have an...

Sep 2023
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Director

Culture, Culture

When we moved to the cloud version of the system, we started getting a monthly invoice for our image...

Sep 2023
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Manager

Culture, Culture, Value, Value

When we were going through our PACS upgrade, we had a whole solution presented to us by Philips. We...

Jul 2023
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Manager

Relationship, Relationship, Operations, Operations

I don't think that Philips offers anything to get somebody up to speed if we hire a new PACS person...

Jul 2023
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VP/Other Executive

Product, Product

Philips used Internet Explorer as a launch browser for a very long time, and that would affect...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Product, Product

We have constant software issues with the system. We have to put in support tickets for the vendor...

Jul 2023
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CTO

Relationship, Relationship, Relationship, Relationship

I have to give Philips’ support people props for trying, but nobody seems empowered. When we wanted...

Jun 2023
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CTO

Product, Product, Product, Product

The system is very capable. It has lots of feature functionality, and it provides an easy user...

Jun 2023
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CTO

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

Philips takes forever to generate a quote on anything. They are extremely shorthanded in terms of...

Jun 2023
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Manager

Product, Product

The system is very dependable; it just works. There aren't a lot of pieces. The radiology side is...

Jun 2023
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Manager

Value, Value

Philips avoids charging for every little thing because they are trying not to incur anger with us....

May 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

Philips' management of the product has not been great. Their service is mediocre. Once upon a time,...

May 2023
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Manager

Relationship, Relationship, Operations, Operations

It took Philips a lot of work to get to this point, and we have gone through more than one project...

May 2023
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Manager

Product, Product

We have always had confidence in the viewer aspect of Image Management Vue PACS. But the worklist...

May 2023
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Manager

Operations, Operations

Our transition to Image Management Vue PACS has been very challenging, and our implementation was...

May 2023
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Manager

Culture, Culture, Operations, Operations

We are actually finally doing our first real upgrade of the Philips infrastructure, and that is not...

May 2023
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Manager

Relationship, Relationship

A lot of our user frustration with Image Management Vue PACS has been around how it works in...

May 2023
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Manager

Relationship, Relationship, Product, Product

The product is stable and really solid, and we are a longtime client of Philips. We still really...

May 2023
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Manager

Relationship, Relationship

The support and service from the PACS team are good, and we work well with those who help us. It is...

May 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

The challenge of working with Image Management Vue PACS has been the lack of upgrades. Philips...

May 2023
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Director

Relationship, Relationship, Operations, Operations

Things with Philips were pretty rocky for a while, but they have started to right the ship. They...

May 2023
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Director

Relationship, Relationship

Many of our requests fall on deaf ears because there is so much leadership turnover. Until there is...

May 2023
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Manager

Loyalty, Loyalty

We have been testing the latest version of Vue PACS and hope it will be better once we can upgrade...

May 2023
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(0)
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Manager

Product, Product

We haven't had any upgrades recently, but we have always been satisfied with everything that the...

Apr 2023
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Manager

Operations, Operations, Product, Product

Our upgrade got significantly delayed because of some vendor issues, so our production environment...

Apr 2023
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Manager

Loyalty, Loyalty

If I had a choice, I would get a different PACS. That is something our radiology leadership is also...

Apr 2023
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Manager

Product, Product, Value, Value

Philips’ DICOM stack is very strong, meaning they can ingest a lot of studies easily and not cause...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

We have been extremely disappointed with Philips. The PACS works when it works, but when it doesn't...

Apr 2023
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(0)
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Manager

Relationship, Relationship

We had a very bad experience with the Philips support team last year. Things have improved, and we...

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty

We selected Philips' product to be part of our hospital's portfolio because certain features were...

Mar 2023
||
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Manager

Culture, Culture, Relationship, Relationship

Philips promised us a lot of features, but those features didn't actually do what they were supposed...

Mar 2023
||
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Manager

Relationship, Relationship

The system provides ease of use and configuration worklists. However, it constantly crashes. The...

Mar 2023
||
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Manager

Product, Product

The system has nice features when those features work.

Mar 2023
||
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Manager

Product, Product

Ever since the system was bought by Philips, the product line hasn't moved as fast as a competing...

Mar 2023
||
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