Image Management Vue PACS (Carestream) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty, Product
We have been trying to get the latest client version for Image Management Vue PACS, but it is...
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Relationship
Philips makes a lot of promises. Whether they keep them is questionable. I don't think Philips keeps...
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Relationship
I would like to be able to speak to the R&D team at Philips more often to tell them about some of...
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Relationship
We have a designated engineer from Philips who is very good. The support policy where Philips sets...
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Product
The back end of Image Management Vue PACS is pretty strong, reliable, and easily expanded. The...
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Relationship
We actually have good contact with Philips’ applications team. We have direct contact if we need to...
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Loyalty, Product
Image Management Vue PACS works. A few years ago, we had major problems with Image Management Vue...
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Loyalty, Product
Philip isn't doing so well with the functionality of Image Management Vue PACS. Our radiologists are...
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Product
I'm happy with the Image Management Vue PACS product because it keeps us happy on the back end and...
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Product
We don't have bidirectionality with the integration right now with Image Management Vue PACS. In the...
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Relationship
We have had a lot of challenges in our relationship with Philips' support team and Image Management...
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Product
We haven't had a single upgrade for Image Management Vue PACS since we got the version that we got...
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Value
Philips doesn't avoid charging for every little thing. They have tried to gouge us to get to our...
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Operations
Philips probably needs to rethink the whole implementation process. I think they have had the same...
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Relationship
Our Image Management Vue PACS version is not the current version. We refused to upgrade because we...
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Relationship
The ongoing support is nonexistent for Philips. When they found out about the changes we were...
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Loyalty, Relationship
I absolutely would not buy Image Management Vue PACS again. Things have gotten bad with Philips, so...
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Product
Philips’ PACS is a VNA, so it allows just about anything in. That is a good thing and a bad thing....
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Relationship
Philips’ support is fantastic, and even if we have issues, we can live with them if we have good...
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Relationship
Philips is a good company, but they try to grow too big. They should concentrate more on some of the...
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Loyalty
We have nearline and online studies. Nearline studies are in an archival base, and there are things...
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Relationship, Operations
Philips has done a lot of work. We had a ton of issues, but Philips really worked hard to get them...
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Loyalty, Relationship
One of our higher-up people has been displeased with Philips after the orders went sideways. There...
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Relationship
I don’t know what Philips calls it, but they have sniffers that watch the database tables and drive...
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Culture, Value
Not charging for everything was something that our old Philips sales representative was really good...
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Value
If someone were looking at Image Management Vue PACS, I would tell them to evaluate early on what...
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Operations
Training from Philips is pretty much missing. There is some end-user training, but when it comes to...
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Product
Image Management Vue PACS and Enterprise Viewer Vue Motion are pretty much the same. Philips makes...
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Operations, Product
The shortage of radiologists has brought workflows to light that we have to account for in our...
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Loyalty, Operations
We hope Philips has solved the problem of their implementations, but for us just coming off of our...
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Relationship
The support is a mixed bag. If we get one of the Carestream team members on the phone who worked...
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Operations, Product
I feel like the last version was a lemon. We are finally stable, but the process took a lot of work...
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Operations
We had a recent upgrade, and because the whole process was a disaster, it affected the training...
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Loyalty, Product
The PACS is easy to use, and once we were able to get our upgrade and get things stabilized, the...
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Loyalty, Relationship, Product
To their credit, Philips is working on a cloud solution, and they have been working closely with AWS...
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Relationship, Product
I do not feel like Philips is delivering new technology, generally speaking. It feels like all of...
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Operations
We just had the most painful implementation we have ever had, and for me, it was the hardest PACS...
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Loyalty, Relationship, Operations
During out last upgrade, we had multiple project managers, engineers, and changes to who was running...
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Operations
I am sure that when we do the hybrid model with Image Management Vue PACS, there will be training...
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Relationship
With Philips, we do have proactive monitoring. They monitor for critical errors and storage levels.
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Operations, Product
We did a major project with Philips where we set up a major interface between various tools, and...
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Loyalty, Value
With Philips, we are working on a refresh. They now offer three different models: on-premises,...
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Product
Philips has their own dictation software that we use because we are using their PACS and everything,...
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Product
Image Management Vue PACS does function well when it is up and running. The recent updates did...
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Operations
With the recent update, we did an initial training with superusers and got everybody familiar with...
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Product
We are still working on issues from when we got the last update a little while ago. I feel like...
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Loyalty
The advice I would give others looking at Image Management Vue PACS is to at the start make sure...
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Product
When Image Management Vue PACS was built, it was not built to the specifications that we needed, so...
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Relationship
There are two options for Philips’ support. First, we can call their service line and get customer...
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Value
Philips’ pricing isn't that great, and we had to pay them to do things like power down our backup...
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Value
Philips’ product is average. It is not unusable, but it is also not great, and it doesn’t reduce...
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Product
Image Management Vue PACS integrates well with Epic.
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Relationship
There is zero effort from Philips to innovate with us. It is not that Philips’ support doesn't try,...
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Relationship
We are doing managed services with Philips, but we don't have any access to our servers that store...
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Loyalty, Relationship
There is a low appetite to continue to work with Philips in a long-term capacity in our...
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Value
We have been trying to upgrade Image Management Vue PACS for months. We figured out that we, who pay...
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Product
One thing that could be improved with Philips is the length of time it takes to upgrade things. The...
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Operations
With Philips, I would like to have a team from the vendor come on-site and train a group of super...
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Product
Image Management Vue PACS is much better now than it was when we first got the product. It is easy...
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Relationship
We have several phone calls with people at Philips that get canceled and don’t get rescheduled.
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Relationship
I would like functioning AI tools and a functioning patient portal and physician portal in Image...
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Product
When our techs put in tech notes in Image Management Vue PACS, they go to the radiologist, and when...
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Relationship
I would tell someone considering going with Image Management Vue PACS to make sure they have a...
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Culture, Value
With Philips, we have to pay for any new products or software updates that come out, like AI tools....
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Loyalty
The radiologists are not happy with Philips' system at all. Whether the product is in our long-term...
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Product
On the mammography side, there is a lot of functionality that is missing. We don't have certain...
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Value
I really don't know how the charging goes with Philips, but I know that we have already paid enough...
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Relationship, Operations, Product
Philips doesn't know how to implement things. We ask questions about what we need and reference...
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Operations
We didn't get any training. We started with Carestream. We did not use Carestream for mammography at...
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Relationship
There is no mammography software for Philips. But we have learned a lot. I luckily found a couple of...
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Relationship
I think the vendor is trying to do integration. They interact and talk with the teams.
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Loyalty, Product
For breast imaging, the product does not meet the expectations of patient care technologists or...
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Relationship
The vendor's higher-up that I knew has become unavailable. But I work with the vendor's service...
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Product
I have to pull images from another imaging platform over into Philips' system because Philips'...
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Relationship, Value
For what the product is worth, we are using it all day, every day, and it is doing everything we...
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Loyalty
We are not on the most current version of Image Management Vue PACS because Philips wants us to do...
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Operations
When we were converting over to Philips’ system, I was in a meeting a few hours a week, and they...
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Relationship
When it comes to support, we call Philips, and they are familiar with me. It is just like they are...
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Loyalty, Product
The only complaint I have is the uniformity of Image Management Vue PACS. It needs to be more...
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Relationship
I only deal with the forward-facing field engineers, and when they have to go to a higher level, or...
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Product
Philips does pretty well when it comes to integration. We have some things integrated with Image...
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Operations
I had issues with Philips’ training. We had a few trainers, and one taught me how to use the...
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Relationship
Sometimes a report in Image Management Vue PACS won't go across, and we once had a patient emergency...
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Relationship
Really the only positive thing about Philips is that it is easy working with the engineers. The...
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Relationship
I would have to shop around first before deciding to buy Image Management Vue PACS again. I would...
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Loyalty, Operations, Product
From day one, we have had our ups and downs with Image Management Vue PACS. It is an okay system,...
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Product
There is just so much that needs to be done for Image Management Vue PACS. I have had other...
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Operations, Value
I have never had to deal with unexpected costs with Philips. We haven't run into that issue. Right...
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Relationship
If the system goes down, we switch over to our backup server. We need to make sure that our backup...
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Loyalty, Value
The PACS meets our needs for what we are using it for. We can treat patients, and we do a good job...
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Product
I love Image Management Vue PACS' simplicity with redundancy. We have two servers that are both...
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Product
The toolbars on the system can be a problem for me. They are a little too bright. Philips does it...
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Loyalty, Product
On the admin side, I would love to see some sort of tool to show me who is logged on to what PACS. I...
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Loyalty, Relationship, Operations
We implemented Image Management Vue PACS. It has not gone well, and I know Philips was ranked pretty...
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Loyalty
Philips has been a little squirrely. Things were going well with Philips' research and development,...
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Operations
At one point, we had a failed go-live with Philips' implementation team. The vendor didn't train any...
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Product
Philips is meeting our needs right now with their system, but they are failing at meeting our goals,...
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Value
One good thing about Philips is that they don't nickel-and-dime us. Image Management Vue PACS is...
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Relationship
A while ago, I put in a critical ticket to Philips' customer support over the weekend because we...
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Product
Image Management Vue PACS is a very simple product. It is very user friendly and easy to use, but...
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Loyalty, Relationship
We are leaving Image Management Vue PACS because we are fed up with the vendor's lack of support. We...
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Relationship, Operations
Philips doesn't know the product or what we need. We don't get responses from them, and that has...
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Relationship
We have had ongoing meetings with Philips all the way up to their higher-ups, and those people have...
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Relationship
Since Philips has taken over Carestream, they have moved to a really remote support philosophy in...
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Relationship, Operations
Carestream used to have better tools, but when Philips took over, they also consolidated things, and...
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Loyalty
We knew that Windows 10 was getting to the end of its life. The vendor is getting a product that...
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Relationship
If the vendor were to revamp their productivity, an email would be appropriate for reaching out. If...
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Loyalty, Product
It is definitely easier to do integrations with Philips compared to our other vendors. Our upgrades...
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Relationship
Image Management Vue PACS works fine for what we need. The support for the software is fine, but the...
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