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Image Management Vue PACS (Carestream)
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User Commentary

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Manager

Functionality and Upgrades

We selected Philips' product to be part of our hospital's portfolio because certain features were...

Mar 2023
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Manager

Relationship

Philips promised us a lot of features, but those features didn't actually do what they were supposed...

Mar 2023
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Manager

Technology

The system provides ease of use and configuration worklists. However, it constantly crashes. The...

Mar 2023
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Manager

Functionality and Upgrades

The system has nice features when those features work.

Mar 2023
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Manager

Functionality and Upgrades

Ever since the system was bought by Philips, the product line hasn't moved as fast as a competing...

Mar 2023
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Manager

Future Outlook

Image Management Vue PACS is absolutely not part of our long-term plans. We hope to change vendors...

Feb 2023
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Manager

Service and Support

We have found bugs that the vendor says will be fixed in the future version. We are paying big money...

Feb 2023
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Director

Service and Support

Philips isn’t proactive. Usually, we are the ones telling them they have a problem. A few years ago,...

Feb 2023
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Director

Relationship

Most of our pain points are around things like research questions. Philips doesn’t always help us...

Feb 2023
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Director

Technology

More places are moving into the cloud and trying to leverage cloud applications, cloud services, and...

Feb 2023
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Director

Functionality and Upgrades

Image Management Vue PACS is built to be used. The vendor does a fantastic job. If I tried to do the...

Feb 2023
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Director

Interfacing and Integration

There are things that other vendors do that I like better in terms of EMR integration for pulling...

Feb 2023
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Director

Relationship

Philips' acquisition of Carestream has caused some changes. It is taking Philips a lot longer to...

Feb 2023
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Director

Lessons Learned

I would implement it differently, but I would buy Image Management Vue PACS again. There are some...

Feb 2023
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Director

Functionality and Upgrades

Philips has fallen short in the support of imaging for information object definitions, including...

Feb 2023
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Manager

Functionality and Upgrades

There haven’t been a lot of new features or fixes in Vue PACS to keep up with changes in the technology....

Dec 2022
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Manager

Technology

Vue PACS is a very solid, stable system. It pretty much works without fail.

Dec 2022
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VP/Other Executive

Relationship

Since the vendor was bought by Philips, their services and R&D efforts seem to be less robust. The...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

I am very excited about the interactive multimedia reports that are native to the system. Not...

Dec 2022
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VP/Other Executive

Technology

Vue PACS is always up and available. It helps us efficiently get our work done, and it provides us...

Dec 2022
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Manager

Service and Support

Philips is buying up a lot of organizations' other systems, and we would like the vendor to be a...

Dec 2022
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Director

Implementation and Training

We don't have a lot of additional training. I would like to see more of that.

Dec 2022
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VP/Other Executive

Service and Support

Carestream used to give us monthly updates of where they were with their technology, and I don’t get...

Dec 2022
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Director

Future Outlook

We are looking at upgrading to the new version of Vue PACS, so I think I will have better tools. I...

Dec 2022
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Director

Technology

We don't have much downtime with Vue PACS, and that is why we like it so much.

Dec 2022
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Manager

Relationship

Even when Philips struggles with keeping a promise, they immediately get ahold of us with a plan in...

Dec 2022
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Manager

Other Observations & Comments

Our wish list is simple for Philips. We want the product's uptime to be 99.99%.

Dec 2022
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Manager

Other Observations & Comments

Philips has something that they want to put in place for our organization, but it is a little...

Dec 2022
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Manager

Functionality and Upgrades

We have redundant production servers with Carestream. If a patient comes in and gets an x-ray, that...

Dec 2022
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Director

Relationship

We don't really converse with Philips, and we don't have much of a sales team. I would like to...

Dec 2022
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Director

Relationship

There are some good people with Philips, but there are also team members who have caused some damage...

Dec 2022
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Director

Functionality and Upgrades

Vue PACS has had some infrastructure challenges. Those have made it hard to scale Vue PACS. I feel...

Dec 2022
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Manager

Service and Support

The vendor's support is good, and the team we work with is strong. I don't think the team has enough...

Dec 2022
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Manager

Functionality and Upgrades

Overall, Vue PACS is good, and I hope Philips doesn't try to make a lot of drastic changes as they...

Dec 2022
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Manager

Implementation and Training

We have had trouble moving forward with new hardware from Philips. The contracting process was long...

Nov 2022
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Manager

Technology

Philips' product has met our needs, but our frustrations with the product have continued to grow...

Nov 2022
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Manager

Implementation and Training

The vendor's implementation process is bad, and their product knowledge is bad. We have had rough...

Nov 2022
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Manager

Sales and Contracting

There are functionalities that Philips promises, but then they can’t get those functionalities to...

Nov 2022
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Manager

Service and Support

Philips has too much executive involvement and not enough people who know the product. There are...

Nov 2022
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Manager

Relationship

The transition to Philips was not good. They lost a lot of their technical people, and the people...

Nov 2022
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CEO/President

Functionality and Upgrades

With Vue PACS, we can look at things on our phones, tablets, or other devices if we need to. The...

Nov 2022
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Analyst/Coordinator

Relationship

When Carestream was managing the product, it was much more palatable. When we had issues, we could...

Nov 2022
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Analyst/Coordinator

Service and Support

Ever since Philips purchased the product, the support quality has gone downhill. It was like a...

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

I think we will need Philips’ help less in the future because we are treading water here. We have so...

Nov 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

If Philips makes changes when we do the newest update, I don't know how drastic the changes will be....

Nov 2022
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Analyst/Coordinator

Future Outlook

I have high hopes that the upcoming update is going to help with the problems that we are having....

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

We have been trying to go through a new upgrade, and it has gone horribly and has just been a...

Nov 2022
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Manager

Sales and Contracting

If we put in a ticket for roles or display protocols that need to be built, Phillips wants to charge...

Oct 2022
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Manager

Implementation and Training

We got initial training for Vue PACS, but the initial training only helped at that point. Once we...

Oct 2022
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Manager

Functionality and Upgrades

In my opinion, the overall product hasn't really changed for a long time. With each iteration, the...

Oct 2022
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Manager

ROI / Cost

When Philips does offer new technology, they create add-ons. For example, the PACS worklist has not...

Oct 2022
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Manager

Relationship

The support for Vue PACS is hit or miss. The quality of the support we get depends on the person who...

Oct 2022
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Manager

Functionality and Upgrades

I would tell somebody looking to purchase Vue PACS that it is a stable system. It takes a lot of...

Oct 2022
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Director

Relationship

Upgrades for the product go smoothly, and there is often no cost for upgrades. But what the system...

Oct 2022
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Director

Implementation and Training

Philips does a great job in terms of training our IT people and the PACS application people, and the...

Oct 2022
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Director

Technology

Vue PACS can integrate with anything. The product is very integrated for us, but we have issues with...

Oct 2022
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Director

Technology

My organization would like to move off of the product, but whether we can do that in the future will...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

I get the feeling that we were shoehorned into using Vue PACS because, in the long term, I believe...

Oct 2022
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Analyst/Coordinator

ROI / Cost

We are very much in the go-live honeymoon period right now with Vue PACS, so there is a lot that we...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The product does seem to have a lot of built-in functionality. With the tools available to...

Oct 2022
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Analyst/Coordinator

Implementation and Training

As far as go-live preparedness goes, I don't know whether the vendor was on a timeline, but there...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

I don't like the product from an admin perspective because a lot of the things that an admin does...

Oct 2022
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Analyst/Coordinator

Implementation and Training

For the amount of work we were expected to do and the time frame we had, the training that I...

Oct 2022
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Analyst/Coordinator

Service and Support

Philips has been really good with supporting us. Their people have certainly been nice enough to...

Oct 2022
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Analyst/Coordinator

Technology

I am not loving the product. Using it hasn’t been a good experience. We do have a lot of issues, and...

Oct 2022
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Manager

Functionality and Upgrades

I don’t really get complaints from our users about Vue PACS. The way that the system works is really...

Sep 2022
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Manager

Relationship

Carestream kept their promises, and for the most part, Philips has too.

Sep 2022
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Functionality and Upgrades

There is a glitch in our last upgrade for Vue PACS that we can’t figure out, and I am not sure...

Sep 2022
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Service and Support

I love Philips. They are a great company to work with. My field service engineers have been...

Sep 2022
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Service and Support

I have had some confusion with the codes for image sharing. The codes are new and a pain. I have...

Sep 2022
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VP/Other Executive

ROI / Cost

Philips is pretty good about their fees. A couple of years ago, we had some challenges, but the...

Sep 2022
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VP/Other Executive

Interfacing and Integration

We are in the middle of installing a new EHR, and the process has gone relatively smoothly, but we...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Most of the users are happy with the solution. Their happiness depends on their specialty. At some...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

There are some things that we would like to have in terms of business intelligence capabilities that...

Sep 2022
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VP/Other Executive

Service and Support

We get locked into a version of a solution because of some requirements we have around...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

One thing that we ask all our vendors to look more at and what we are increasingly looking into is...

Sep 2022
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VP/Other Executive

Lessons Learned

The software allows for a very robust lung nodule detection program. The users of the system...

Sep 2022
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VP/Other Executive

Service and Support

Philips is very good about their support. We have some on-site support, and the vendor's phone...

Sep 2022
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VP/Other Executive

Service and Support

No vendor is as proactive as we would like them to be. We respond to cyber threats probably much...

Sep 2022
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Manager

Functionality and Upgrades

If the new software could do about 90% of what we want it to do, it would be a lovely idea to have...

Aug 2022
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Manager

Future Outlook

Philips is working on some new things for the software. I am excited to see how they do more integration....

Aug 2022
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Manager

Functionality and Upgrades

It is really easy to train new providers. In the viewer, it is easy to launch images, the dictation...

Jun 2022
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Manager

Functionality and Upgrades

I would like to be able to edit more of the exam pieces, such as the merging lists, in the client...

Jun 2022
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Manager

Service and Support

We are really on top of things because we are a small hospital, so we have contracted with Philips...

Jun 2022
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Manager

Relationship

I haven't had any problems with our vendor and our field service engineer. Our field service...

Jun 2022
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Manager

Other Observations & Comments

We used to know the president of the company, but their involvement has changed.

Jun 2022
||
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Manager

ROI / Cost

We don't have to have licensing for every modality. When we implement new features, a lot of things...

Jun 2022
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Manager

Relationship

We have attempted projects for Vue PACS where the vendor hasn't had the right people involved or...

Jun 2022
||
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Manager

Relationship

The vendor will go above and beyond to bend to our will when it comes to integration.

Jun 2022
||
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Manager

ROI / Cost

As we bring on other PACS solutions, the perceived value we get from Philips' solution goes down.

Jun 2022
||
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Manager

Service and Support

Philips hasn’t always done everything they have promised, but they haven't overpromised and...

Jun 2022
||
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Director

Service and Support

When we have to call in to speak to someone, Philips' support staff members are all very friendly...

Jun 2022
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Manager

Functionality and Upgrades

The PACS does everything that our facility needs to use it for. There are some additional functions...

Jun 2022
||
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Manager

Functionality and Upgrades

The only thing I don't like about Vue PACS is the voice recognition that is integrated into it. The...

Jun 2022
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Director

Technology

The PACS is very user friendly. The uptime is almost 100%. I don't see any downside to Vue PACS.

Jun 2022
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Director

Service and Support

The vendor's PM team is terrible. We have gone through a few different people on that team, and none...

Jun 2022
||
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Director

Service and Support

We receive good support from the vendor as long as we are able to work with our key person. Our key...

Jun 2022
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Director

Relationship

We lost a lot of Carestream's people when the acquisition happened. We have been through a lot of...

Jun 2022
||
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Director

Functionality and Upgrades

When Vue PACS isn't down or having issues, its bright spot is its ease of use. It is really sad that...

Jun 2022
||
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Director

Functionality and Upgrades

A lot has happened in the last year and a half. Unfortunately, our opinion of Vue PACS has changed...

Jun 2022
||
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Director

Service and Support

We have been trying to get some things moving for a long time, but Philips doesn't have the...

Jun 2022
||
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Director

Sales and Contracting

Philips has really nickel-and-dimed us. We were sold things that were far from development, and the...

Jun 2022
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Director

Future Outlook

At this point, Vue PACS has vulnerability issues. We will be replacing it in the next year or so....

Jun 2022
||
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Director

Functionality and Upgrades

There is an issue with the way that Vue PACS imports disks. It seems like that issue should be a...

Jun 2022
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Director

Relationship

Philips needs to align their R&D and product delivery. They need to be able to roll out fixes to...

May 2022
||
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Director

Functionality and Upgrades

Of all the PACS I have seen, Vue PACS is truly an enterprise-level PACS. It can support multiple...

May 2022
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Director

Lessons Learned

Most of the issues we have had have just been growing pains. We are pretty good as technology folks....

May 2022
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Director

Implementation and Training

The most interesting part about going live was that a lot of the radiologists were working from...

May 2022
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Director

Relationship

When we learned that Carestream was acquired by Philips, that didn't initially affect the process....

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The product seems to work fine. The web viewer is fairly finite, and it doesn't like sending loops....

May 2022
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Analyst/Coordinator

Relationship

Since Philips has taken over, we have noticed some differences and have had some difficulties....

May 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The product is good, and we are really happy that we are keeping it.

May 2022
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Analyst/Coordinator

Relationship

The vendor was more proactive when the product was under Carestream. We don't feel like we are...

May 2022
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Manager

Implementation and Training

Our satisfaction with Philips' implementation services is very low. We basically issue a purchase...

May 2022
||
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Manager

Implementation and Training

Philips' training is very well done. The training team is pretty good.

May 2022
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Manager

Interfacing and Integration

Our IT department wants a single imaging solution. The integration that Philips has doesn't seem to...

May 2022
||
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Director

Implementation and Training

Vue PACS is all that we know, but our start was bumpy. Our last upgrade did not go smoothly, and it...

May 2022
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Director

Service and Support

There are certain aspects of Vue PACS that I like, such as our service engineers, who are easy to...

May 2022
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Analyst/Coordinator

Implementation and Training

I don't know what training Philips offers for the product, but in the beginning, we had a person...

May 2022
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Analyst/Coordinator

Service and Support

The support technicians from Philips teach me new things whenever issues arise, and we have a...

May 2022
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Manager

Future Outlook

Knowing what I know now, I would probably not buy Vue PACS again. I know the product inside and out....

May 2022
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Manager

Functionality and Upgrades

Overall, Vue PACS is okay. It is definitely better than our previous PACS.

May 2022
||
(0)
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Manager

Service and Support

Philips butchered their acquisition of Carestream. That really messed up Vue PACS. This wouldn't be...

May 2022
||
(0)
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Manager

Relationship

Philips always makes promises and attempts to keep them, but more often than not, the promises get...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Philips doesn't really charge us for every little thing. They know better than that.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our radiologists love the product. Our physicians love the reviewer for viewing images. I like the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor definitely needs improvement with their support. I have ongoing calls with the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Philips definitely needs some improvements with voice recognition. We are in the process of looking...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The vendor's subscription model encompasses everything under one base price for a monthly fee per...

Apr 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

Philips is usually very helpful when it comes to providing the training that we need.

Apr 2022
||
(0)
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