Image Management Vue PACS (Carestream) Commentary

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With Image Management Vue PACS, there's been a change in workflow. There's an extra step where we...

I'd like to see Image Management Vue PACS include more post-processing capabilities instead of...

We did an upgrade recently, and I'm so disappointed in Philips. We also wanted to move to the VNA,...

Philips missed their contractual dates several times. We had to go back and redo our timeline. We...

Philips needs to get their act together to catch up with some other PACS vendors, like Sectra.

Issues that should be high priority should be handled within a day. Instead, after a couple of...

There have been a lot of billing errors with Philips, and sometimes those have taken months to...

I don't think Philips’ staff would even recommend Image Management Vue PACS. The problem is that...

Outside of the initial training we got from Philips, there wasn't anything additional that I was...

Our new customer support representative is super nice. They reach out to us often, and I feel bad...

We got a new technical support contact who has been much more helpful. We discovered that our backup...

Our Philips upgrade took a long time. The contract and the statement of work took a long time to...

I would have sold a couple of my fingers and a couple of my toes to switch right after we got Image...

Philips is not part of our long-term plans because of various issues, including support. They're...

There were a lot of promising initiatives with Philips in the beginning, but those have all fallen...

The biggest opportunities for product improvement are customer service, customer service, and...

The user-facing GUI is very user friendly and makes sense. The GUI is easy to use and understand.

My main frustration is with support and project turnaround times. The vendor's support can feel...

I appreciate how capable the system is while still being easy to use. It gives providers and...

Philips doesn't have any strengths. The product works by the skin of its teeth. We are switching...

We moved to Image Management Vue PACS because we saw some opportunities to be on a more modern...

The people that we're working with at Philips are so dedicated, hardworking, and receptive to things...

There is so much I'd like to see changed or improved. I'd like more codified processes. I'd like to...

I don't think I would buy Image Management Vue PACS again. The implementation did not go well. It...

Our PACS administrators didn't get very much training on Image Management Vue PACS because it is so...

We have a third-party image router that Philips partners with and recommends, and that is fully...

In our first year with Image Management Vue PACS, we had a lot of ups and downs and outages that...

My personal technical account manager from Philips is trying. But as an organization, Philips is...

We have had a couple of significant stumbling blocks with Philips. There have been no significant...

We have struggled with Philips, and they seem disorganized. The project manager for our PACS...

It is becoming apparent that Philips has very few people within their organization who are...

We rolled the PACS out in two of our smaller markets with no problems. We hit the big house, and I...

When we upgraded to the new version, it was a disaster. We're still reeling from it. Some of the...

When we upgraded the PACS, one issue we dealt with was instability. We had crashes, glitches, and...

What was interesting was that most of our radiologists did not want Image Management Vue PACS when...

Philips lost a lot of their old leadership and designers when they acquired Carestream. With...

We are on an old version of Image Management Vue PACS. That was a choice that we made because it was...

In Image Management Vue PACS, the reports got locked and couldn't be fixed. They had to be started...

There are certain things that Image Management Vue PACS could do that our new system can't, and a...

We replaced Image Management Vue PACS because the support went downhill once the vendor switched to...

I really like the system's administration and management tools. Those are very granular, and we get...

We would like to see an update in the user interface for Image Management Vue PACS to make it a...

When Philips gets back to us, they are fair and transparent with charging. I have never seen a...

The vendor's vision is where it needs to be, but Philips is sometimes lacking when it comes to their...

Nothing is going wrong because the system works for what it is. I like how easily we can open...

When we did our initial installation, we didn't receive a lot of onboarding training. We did a full...

I wish the system were more user friendly for radiologists to design things in. We need to bring in...

I wish Philips' system were a more polished product. We are in a risk-driven environment, and we...

I know what Philips is capable of, but I would give others the caveat that if they just sit back and...

We didn't receive a lot of support in the beginning. Philips has been struggling with their service...

We have a very close relationship with Philips. When we have difficulties and need help, we are able...

Philips has made significant improvements to their product to the point that I would consider buying...

We have had a good experience with Philips, and we have been very happy with their PACS. It has been...

We are working with Philips to move Image Management Vue PACS into the cloud, and the reporting has...

We chose to stay with Image Management Vue PACS and move from on premises to the cloud because we...

We love Image Management Vue PACS and all of the surrounding software. Right now, we use several...

Image Management Vue PACS is fairly easy to install and user-friendly. While some users may find it...

The upgrade took a long time. There were some hiccups, but everything ultimately worked out.

Sometimes, for nonemergent cases, it can take Philips' support people longer than I would like to...

Philips has made some really good additional changes that have really made things even easier for...

So far, I'm super impressed by the vendor. We have had a lot of meetings to go over the build,...

I like that the people with Philips are trainers, so they build people. They are excellent...

Image Management Vue PACS is user-friendly and self-explanatory. Finding information is easy.

Image Management Vue PACS needs stronger interfacing to pull data from EHRs and reporting software...

From my understanding, the coming upgrade for Image Management Vue PACS does not have a couple of...

We would like to see more technology from Philips, but most of the issues they have been working on...

We had a rocky go-live, but things do seem to be more stable now. We have been working with Philips...

Philips was behind on a full cloud offering, but it does seem like they are trying to work with AWS...

I wish I had magic words to say about the product. The powerful, robust, and convenient...

We are looking for better cloud capabilities with Philips and a more consistent, improved solution...

Philips’ service people don't know the product as well as they should. But once I get their...

Philips is improving, but they are still adjusting as they integrate Carestream. They are now...

Philips has not been as good at keeping their promises. They have changed their model by outsourcing...

I like Philips for the level of customization they allow. The underlying technical configurations...

In one location, things were generally fine going into the upgrade, but the experience wasn’t...

I would buy Image Management Vue PACS again, but I would also shop around. The environment has...

In Image Management Vue PACS, the CD importing tool is not very good, and the display protocols and...

Philips as a company seems to be struggling under their current leadership following the fallout of...

The vendor's sales and scoping teams were genuinely good to work with. The people on those teams...

The system does its job as a basic PACS once users get past the implementation pain. However,...

We had to do the project management for our own implementation more than we should have. When things...

We have had to do a lot of heavy lifting that should have been on the vendor. During our...

We didn't move away from the system due to dissatisfaction with the product. We were generally...

I really like that the system provides access to deeper information, such as the actual insert time...

With Philips, we usually identify issues before contacting the vendor. There were a few instances...

We only had a couple of things that we had to add to the system. Those things required some extra...

The one thing that I would like to see be improved in the system would be for all of the tools to be...

As long as something is included in the contract, Philips will assist with it. We are covered pretty...

The integration with Epic seemed to go okay. We have image links and patient charts that launch like...

I like the web portal. It is pretty beneficial and is simple for the end users to navigate.

We use Philips’ dictation. We have a speech server through them, and I would like to see some...

I want to see the response time for service issues improved. Most of the time, Philips fulfills what...

From the beginning, with our go-live, things have been awful. We started our go-live upgrade and did...

I would not buy Image Management Vue PACS again. It is really unfortunate. I have been on the same...

Our applications team is pretty good about responding if we have a question. During an upgrade, the...

Image Management Vue PACS crashes multiple times a day. When it is working, it works great. However,...

With the way things are going, I highly doubt Image Management Vue PACS is part of our long-term...

Philips does not necessarily keep their promises. It depends on the situation. Sometimes they say...

To meet all of our needs today, Philips would need to make it easier to share images. There is a...

As part of the selection process, we reviewed a lot of Philips' options. If there is anything we...

Image Management Vue PACS is pretty easy to use, and it has been fairly reliable. It requires a QC...

We are looking at moving to the cloud, but we will wait until Philips as a whole gets more...

I recently spoke with a lot of customers who are struggling with Philips. I know their issues are...

Philips has been really good to us, and I don't have any complaints. I know they have struggled, and...

I'm not a big fan of Image Management Vue PACS. I would like to see Image Management Vue PACS'...

We have a regular call with Philips. It seems like we have the same issues that take a while to get...

Image Management Vue PACS is not part of our long-term plans. I think after we update our EHR, we...

Image Management Vue PACS doesn't integrate too bad. It integrates into our EHR system, and that...

I haven't seen Philips deliver a whole lot of new technology lately. I'm not sure what they are...

I would like to see a more robust system. When we joined, Philips did not have a system big enough....

The people Philips sent on-site were great. They had very cheery dispositions. They were happy to...

The system is pretty easy to use. I would rate it just below the top of the scale because nothing is...

Our whole organization was used to having image links in our EMR, and if they weren't there, users...

With support, it has always been easy to call in and use Philips’ portal. And it is easy to submit a...

A lot of features are missing from Image Management Vue PACS. Some of the features and...

We don’t get any training from Philips. I would say we need instructor-led training. The system is...

The executive involvement is good with Philips. I don't know if they can fix our problems though.

I think the system is intuitive and user-friendly. The end users are able to figure out how to use...

The vendor could provide better engagement with the customer, better upgrades, and better support....

We were expecting better upgrades, engagement, and resolution of outstanding issues from the system....

Anybody that we work with is very knowledgeable. We have more issues with the PACS than with our...

The product is good. Philips just needs to work on their mammography issues. The mammography...

Philips’ support is phenomenal. They are easy to work with. We have a dedicated analyst who helps...

We had an issue with the version we were on; one of the scanners had to be upgraded. The vendor...

We are working on a project with Philips, and they have been very responsive and right on the button...

Working with Philips on moving to the cloud is a little slow. We are ready to go and are making...