Image Management Vue PACS (Carestream) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty, Relationship, Operations
We implemented Image Management Vue PACS. It has not gone well, and I know Philips was ranked pretty...
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Loyalty
Philips has been a little squirrely. Things were going well with Philips' research and development,...
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Operations
At one point, we had a failed go-live with Philips' implementation team. The vendor didn't train any...
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Product
Philips is meeting our needs right now with their system, but they are failing at meeting our goals,...
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Value
One good thing about Philips is that they don't nickel-and-dime us. Image Management Vue PACS is...
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Relationship
A while ago, I put in a critical ticket to Philips' customer support over the weekend because we...
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Product
Image Management Vue PACS is a very simple product. It is very user friendly and easy to use, but...
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Loyalty, Relationship
We are leaving Image Management Vue PACS because we are fed up with the vendor's lack of support. We...
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Relationship, Operations
Philips doesn't know the product or what we need. We don't get responses from them, and that has...
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Relationship
We have had ongoing meetings with Philips all the way up to their higher-ups, and those people have...
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Relationship
Since Philips has taken over Carestream, they have moved to a really remote support philosophy in...
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Relationship, Operations
Carestream used to have better tools, but when Philips took over, they also consolidated things, and...
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Loyalty
We knew that Windows 10 was getting to the end of its life. The vendor is getting a product that...
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Relationship
If the vendor were to revamp their productivity, an email would be appropriate for reaching out. If...
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Loyalty, Product
It is definitely easier to do integrations with Philips compared to our other vendors. Our upgrades...
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Relationship
Image Management Vue PACS works fine for what we need. The support for the software is fine, but the...
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Operations, Product
When I first came to my organization, the second I walked in the door, the doctors were right there...
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Loyalty, Relationship
We decided to move away from Philips because we had to argue with the vendor to get them to do...
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Operations
When we had our implementation with Philips years ago, the Philips project management team drove...
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Loyalty
We have Image Management Vue PACS, and it is very supported, but the radiologists are not satisfied....
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Loyalty, Product
Philips has their new cloud PACS that has a bunch of tools in it, and it looks like Image Management...
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Relationship
Things with Image Management Vue PACS have improved a lot. When the product was acquired by Philips,...
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Loyalty, Product
Image Management Vue PACS is perfect for its purpose. Philips seems to have a solid upgrade plan and...
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Loyalty
Philips is still clustering software for database resiliency. They are not using modern...
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Loyalty
I am hoping that Philips will continue to improve Image Management Vue PACS and not just go through...
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Product
The product is on a very old system, and it has been a tank. It just keeps working even when the...
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Relationship
It feels like a lot of the experts in Image Management Vue PACS have left Philips. The attention and...
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Relationship
Philips’ communication is good. We have maintained a good relationship, and Philips tries to be...
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Relationship, Product, Value
Image Management Vue PACS has historically done well for us. It is a flexible system that has been...
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Product
Overall, the stability of Image Management Vue PACS is something that our providers complain about...
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Value
Philips is very transparent. We have stayed with them for a long time because they don’t charge us...
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Loyalty
When we purchased the product, it was part of our long-term plans. But when our contract is up, we...
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Loyalty, Product
The system has gotten better with upgrades, but it will just freeze out or not complete the workflow...
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Product, Value
Behind the scenes, it is extremely labor intensive just to keep the system in the state that it is...
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Product
We cannot correct annotations in the system; those must be reset from the modality. The product's...
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Product
There is a lot of risk with this system because we can merge patients without any sort of error...
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Product
The system is very promiscuous. It allows for multiple patients to have the same accession number,...
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Relationship, Operations
It is challenging to get answers and to get the right people on a call for support. With a certain...
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Culture
We have a managed service contract, and we hear a lot from the vendor that they don't know what we...
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Relationship
On a positive note, Philips has given us a couple of customer service representatives who have been...
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Relationship, Operations, Product
For radiologists specifically, there are tons of amazing tools that the system offers, but the...
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Product
In terms of tech and even physician end users, they have no ability to easily or intuitively create...
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Culture
I can't say Philips has given us 10% of the things that they promised in the time they promised...
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Operations
The vendor sent us two courses that we took; one was a technical course, and the other one was an...
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Relationship, Product
Philips has a good product. If they could make some changes within their structure for the support...
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Relationship
When I first started at my organization, the product was in shambles. We have worked very diligently...
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Relationship, Value
We have done a pretty good job of working with the vendor, and they have helped us through things...
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Loyalty, Relationship
Image Management Vue PACS is absolutely not part of our long-term plans. Its IT has gone from bad to...
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Product
Our radiologists like the front end of the system, but I am the type of person who digs down into...
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Relationship, Product
We are supposed to have a secondary server with Philips that works like an online backup for our...
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Product
We have had issues with integrating the solution with our EHR. Sometimes that integration works, but...
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Operations, Product
Things with Image Management Vue PACS did not go well. The system crashed regularly in the beginning...
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Operations
We had a lot of issues with Philips. They ended up transitioning us from the onboarding team to a...
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Product
Nothing really sticks out that makes Philips' PACS different than any other PACS.
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Culture, Relationship
Philips has different tiers of IT people. They have level-one and level-two people, but I don't...
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Value
We have been paying for services from Philips but not receiving them. We would like some sort of reimbursement....
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Operations
I would tell a friend that during the onboarding of the system, there is not a lot of support....
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Relationship, Operations
We had to delay our upgrade due to a lack of readiness and resources. Philips has had a lot of...
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Product
We haven't seen a lot of new technology, and the last upgrade that we did for the system was to fix...
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Loyalty, Relationship
The vendor is changing their support model. We hope that will help with their turnaround time...
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Relationship, Product
Philips has been focused on stability and fixing some of the issues they have had post-acquisition....
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Relationship
The support has been hit and miss, and we have seen a lot of turnover and changes. We hope things...
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Operations
Our last upgrade was tough, and it felt like our implementation was one of the first. It was not...
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Operations
While my overall satisfaction with Philips is getting better, this past implementation was terrible....
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Relationship
Philips' service reliability is terrible; their proactive service needs to improve. A long time ago,...
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Product
What we have with Image Management Vue PACS runs pretty well. With the way we have it set up with...
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Relationship, Operations
Our organization had a questionnaire we wanted to be filled out with a bunch of high-level questions...
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Relationship, Product
The one thing I wish Philips would improve on is data migrations. If the data is clean and the...
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Culture, Product
We have had issues with Image Management Vue PACS, and the system is not as amazing as promised.
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Relationship
Where Philips struggles is in the technical areas where there are fewer qualified people. Carestream...
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Value
Philips does not avoid charging for every little thing. As Philips has taken over, things have been...
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Product
We have security vulnerabilities that can only resolved with an upgrade to Image Management Vue...
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Relationship
The vendor’s remote monitoring piece changed in the move from Carestream over to Philips. It is...
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Loyalty, Relationship
We have had challenges with the PACS since Philips took it over. Our last upgrade had some problems,...
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Product
We have not seen any innovation from Philips since taking over the product from Carestream. Philips...
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Product
The product has been a stable and perfect system for our organization. Providers who come from the...
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Product
The transition we have had from Carestream to Philips is where we have seen some changes in fits...
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Loyalty, Product
The hanging protocols could be better in Image Management Vue PACS. We would like the ability to...
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Relationship, Operations
The issue that I have with upgrades is that we don't get the on-site support we used to get with...
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Relationship
My concern when Philips bought Carestream Health was the quality of service that we were used to....
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Product
We really like Image Management Vue PACS. It interfaces very well with our EHR. When our site is...
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Culture, Product
In general, the system does exactly what the vendor says it does. We have a different utilization...
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Product
One positive of Image Management Vue PACS is on the back end, getting all our modalities and things...
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Product
Image Management Vue PACS is an older type of system; it is not modern or cutting edge at all. We...
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Relationship
Within Philips’ service group, they could make the escalation of incidents a little more accessible...
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Operations
I don't know of any ongoing training the vendor offers. Nothing is being communicated to us. I...
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Relationship
Philips is a good company, and they deliver things as advertised. They are a large international...
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Relationship
When we need the vendor to be proactive, Carestream is a little difficult. We have to always place a...
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Loyalty, Product
The newer client product will be better. Our current version is not awful, but it is the only thing...
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Relationship, Operations, Product
As things come up, I have to be present to make changes on the user end that the vendor’s support...
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Loyalty, Operations, Product
Image Management Vue PACS is not working right. The upgrades have not gone well. Our opinion of...
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Culture, Loyalty, Operations
The different versions of Image Management Vue PACS are confusing, and we were sold a broken version...
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Product, Value
Since we have been seeing an increase in volume, Image Management Vue PACS has been a little slower...
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Product
Image Management Vue PACS has excellent tools, and Philips understands our needs. They know that...
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Relationship, Value
If we ever have a concern, we have a good vendor relationship with Philips. They will work with us...
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Operations, Product
We have had a horrible time with Image Management Vue PACS, and Philips has really blown it. We were...
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Loyalty
Philips is not likely to be our PACS vendor in the future. We have an RFP out because we aren’t...
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Product
Our people are relatively happy with Image Management Vue PACS. There is still plenty of room for...
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Relationship
Our relationship with Philips is strained, and that has been a problem for a while. The vendor knows...
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Relationship
If I were telling anyone about Image Management Vue PACS, I would tell them to run. When the product...
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Culture, Loyalty
We have had an ongoing struggle with the product since it was acquired by Philips. The vendor may...
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