Image Management Vue PACS (Carestream) Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Product
In Image Management Vue PACS, the reports got locked and couldn't be fixed. They had to be started...
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Product
There are certain things that Image Management Vue PACS could do that our new system can't, and a...
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Loyalty, Relationship
We replaced Image Management Vue PACS because the support went downhill once the vendor switched to...
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Product
I really like the system's administration and management tools. Those are very granular, and we get...
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Product
We would like to see an update in the user interface for Image Management Vue PACS to make it a...
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Value
When Philips gets back to us, they are fair and transparent with charging. I have never seen a...
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Loyalty, Relationship
The vendor's vision is where it needs to be, but Philips is sometimes lacking when it comes to their...
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Product
Nothing is going wrong because the system works for what it is. I like how easily we can open...
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Operations
When we did our initial installation, we didn't receive a lot of onboarding training. We did a full...
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Operations, Product
I wish the system were more user friendly for radiologists to design things in. We need to bring in...
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Loyalty, Product
I wish Philips' system were a more polished product. We are in a risk-driven environment, and we...
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Relationship, Product
I know what Philips is capable of, but I would give others the caveat that if they just sit back and...
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Operations
We didn't receive a lot of support in the beginning. Philips has been struggling with their service...
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Relationship
We have a very close relationship with Philips. When we have difficulties and need help, we are able...
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Loyalty
Philips has made significant improvements to their product to the point that I would consider buying...
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Relationship, Product
We have had a good experience with Philips, and we have been very happy with their PACS. It has been...
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Product
We are working with Philips to move Image Management Vue PACS into the cloud, and the reporting has...
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Loyalty, Value
We chose to stay with Image Management Vue PACS and move from on premises to the cloud because we...
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Product
We love Image Management Vue PACS and all of the surrounding software. Right now, we use several...
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Operations, Product
Image Management Vue PACS is fairly easy to install and user-friendly. While some users may find it...
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Operations, Product
The upgrade took a long time. There were some hiccups, but everything ultimately worked out.
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Relationship
Sometimes, for nonemergent cases, it can take Philips' support people longer than I would like to...
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Relationship, Product, Value
Philips has made some really good additional changes that have really made things even easier for...
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Culture, Relationship
So far, I'm super impressed by the vendor. We have had a lot of meetings to go over the build,...
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Relationship, Operations
I like that the people with Philips are trainers, so they build people. They are excellent...
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Product
Image Management Vue PACS is user-friendly and self-explanatory. Finding information is easy.
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Product
Image Management Vue PACS needs stronger interfacing to pull data from EHRs and reporting software...
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Product
From my understanding, the coming upgrade for Image Management Vue PACS does not have a couple of...
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Product
We would like to see more technology from Philips, but most of the issues they have been working on...
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Relationship, Operations
We had a rocky go-live, but things do seem to be more stable now. We have been working with Philips...
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Loyalty, Relationship, Product
Philips was behind on a full cloud offering, but it does seem like they are trying to work with AWS...
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Product
I wish I had magic words to say about the product. The powerful, robust, and convenient...
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Loyalty
We are looking for better cloud capabilities with Philips and a more consistent, improved solution...
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Relationship
Philips’ service people don't know the product as well as they should. But once I get their...
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Relationship
Philips is improving, but they are still adjusting as they integrate Carestream. They are now...
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Relationship, Operations
Philips has not been as good at keeping their promises. They have changed their model by outsourcing...
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Product
I like Philips for the level of customization they allow. The underlying technical configurations...
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Operations
In one location, things were generally fine going into the upgrade, but the experience wasn’t...
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Product, Value
I would buy Image Management Vue PACS again, but I would also shop around. The environment has...
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Product
In Image Management Vue PACS, the CD importing tool is not very good, and the display protocols and...
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Relationship, Value
Philips as a company seems to be struggling under their current leadership following the fallout of...
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Culture
The vendor's sales and scoping teams were genuinely good to work with. The people on those teams...
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Value
The system does its job as a basic PACS once users get past the implementation pain. However,...
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Operations, Value
We had to do the project management for our own implementation more than we should have. When things...
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Operations
We have had to do a lot of heavy lifting that should have been on the vendor. During our...
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Loyalty
We didn't move away from the system due to dissatisfaction with the product. We were generally...
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Product
I really like that the system provides access to deeper information, such as the actual insert time...
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Relationship
With Philips, we usually identify issues before contacting the vendor. There were a few instances...
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Value
We only had a couple of things that we had to add to the system. Those things required some extra...
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Product
The one thing that I would like to see be improved in the system would be for all of the tools to be...
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Culture
As long as something is included in the contract, Philips will assist with it. We are covered pretty...
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Operations, Product
The integration with Epic seemed to go okay. We have image links and patient charts that launch like...
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Product
I like the web portal. It is pretty beneficial and is simple for the end users to navigate.
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Product
We use Philips’ dictation. We have a speech server through them, and I would like to see some...
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Relationship
I want to see the response time for service issues improved. Most of the time, Philips fulfills what...
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Operations
From the beginning, with our go-live, things have been awful. We started our go-live upgrade and did...
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Relationship, Value
I would not buy Image Management Vue PACS again. It is really unfortunate. I have been on the same...
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Operations
Our applications team is pretty good about responding if we have a question. During an upgrade, the...
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Relationship
Image Management Vue PACS crashes multiple times a day. When it is working, it works great. However,...
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Loyalty, Relationship, Operations
With the way things are going, I highly doubt Image Management Vue PACS is part of our long-term...
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Culture, Relationship
Philips does not necessarily keep their promises. It depends on the situation. Sometimes they say...
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Product
To meet all of our needs today, Philips would need to make it easier to share images. There is a...
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Loyalty
As part of the selection process, we reviewed a lot of Philips' options. If there is anything we...
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Operations, Product
Image Management Vue PACS is pretty easy to use, and it has been fairly reliable. It requires a QC...
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Loyalty
We are looking at moving to the cloud, but we will wait until Philips as a whole gets more...
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Relationship, Product
I recently spoke with a lot of customers who are struggling with Philips. I know their issues are...
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Relationship
Philips has been really good to us, and I don't have any complaints. I know they have struggled, and...
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Loyalty, Product
I'm not a big fan of Image Management Vue PACS. I would like to see Image Management Vue PACS'...
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Loyalty, Relationship
We have a regular call with Philips. It seems like we have the same issues that take a while to get...
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Loyalty
Image Management Vue PACS is not part of our long-term plans. I think after we update our EHR, we...
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Product
Image Management Vue PACS doesn't integrate too bad. It integrates into our EHR system, and that...
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Relationship
I haven't seen Philips deliver a whole lot of new technology lately. I'm not sure what they are...
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Product
I would like to see a more robust system. When we joined, Philips did not have a system big enough....
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Operations
The people Philips sent on-site were great. They had very cheery dispositions. They were happy to...
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Operations, Product
The system is pretty easy to use. I would rate it just below the top of the scale because nothing is...
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Loyalty, Product
Our whole organization was used to having image links in our EMR, and if they weren't there, users...
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Relationship
With support, it has always been easy to call in and use Philips’ portal. And it is easy to submit a...
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Product
A lot of features are missing from Image Management Vue PACS. Some of the features and...
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Operations
We don’t get any training from Philips. I would say we need instructor-led training. The system is...
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Relationship
The executive involvement is good with Philips. I don't know if they can fix our problems though.
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Operations, Product
I think the system is intuitive and user-friendly. The end users are able to figure out how to use...
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Relationship, Operations
The vendor could provide better engagement with the customer, better upgrades, and better support....
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Product
We were expecting better upgrades, engagement, and resolution of outstanding issues from the system....
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Relationship
Anybody that we work with is very knowledgeable. We have more issues with the PACS than with our...
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Relationship, Product
The product is good. Philips just needs to work on their mammography issues. The mammography...
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Relationship
Philips’ support is phenomenal. They are easy to work with. We have a dedicated analyst who helps...
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Relationship, Product
We had an issue with the version we were on; one of the scanners had to be upgraded. The vendor...
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Relationship, Operations
We are working on a project with Philips, and they have been very responsive and right on the button...
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Loyalty, Operations
Working with Philips on moving to the cloud is a little slow. We are ready to go and are making...
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Product
If we put a radiologist down in front of Image Management Vue PACS, they like its look, feel,...
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Relationship, Operations
There haven't been any instances of Philips reaching out and telling us what is coming out for the...
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Relationship
Philips' PACS has changed since Philips took over Carestream, and things haven't been as smooth with...
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Loyalty, Relationship
Philips tries to keep their promises, but they fail to deliver. It is hard to know who to blame for...
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Value
There has been no surprise billing or anything. Philips’ base rate is higher than it probably should...
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Operations
During the install, we fell months behind and had numerous issues. We still don't have all the...
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Product
Image Management Vue PACS has two different methods to actually get into it and utilize it. Users...
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Relationship
Philips’ support is horrible. Their ticketing system isn't always easy to get into. They didn’t even...
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Relationship, Product
Delivering new technology is where I'm really frustrated with Philips as a company because I know...
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Loyalty
I have actively looked to replace Philips. Image Management Vue PACS stores and retrieves images, so...
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Operations
Philips really doesn't have great training. The documentation is deficient. Philips brings people...
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Relationship
Support is definitely one of Philips’ problems. Philips needs to put more effort into supporting...
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Loyalty, Product
Our need right now is really to consolidate and bring the enterprise together, and that has not...
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Relationship
We have regular meetings, and the people we work with are helpful, but the level of effort has...
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Product
I wouldn't buy Carestream again. Carestream has a built-in voice recognition product. It is...
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Loyalty, Relationship
Hopefully, my satisfaction with Philips going forward will be better. Philips has had a change of...
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Relationship, Product
Image Management Vue PACS is down nearly every week. Philips cannot upgrade their software because...
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Product
We tried to integrate some AI into Image Management Vue PACS so that it could launch from...
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Culture
We signed a contract with Philips a while ago to do an upgrade to the newest platform for Image...
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Product
Image Management Vue PACS has a lot of tools. We don't use a lot of them, but the system flows...
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Product
A lot of the issues that we had with Image Management Vue PACS can ultimately be traced back to...
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Loyalty, Product
We are on an older version of Image Management Vue PACS because our upgrade process did not work out...
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Loyalty, Relationship
We have had some challenges with the Philips support team, but nothing too bad. They have been...
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Loyalty
We are parting ways with Philips, and we are moving to a new vendor. We are going to take our PACS...
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Culture
My satisfaction was high prior to Philips acquiring Carestream. As far as the vendor keeping...
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Commentary Summary
Comment Type Breakout