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Image Management Vue PACS (Carestream) Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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Analyst/Coordinator

Operations, Product

The shortage of radiologists has brought workflows to light that we have to account for in our...

Feb 2025
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Director

Loyalty, Operations

We hope Philips has solved the problem of their implementations, but for us just coming off of our...

Feb 2025
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Director

Relationship

The support is a mixed bag. If we get one of the Carestream team members on the phone who worked...

Feb 2025
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Director

Operations, Product

I feel like the last version was a lemon. We are finally stable, but the process took a lot of work...

Feb 2025
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Director

Operations

We had a recent upgrade, and because the whole process was a disaster, it affected the training...

Feb 2025
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Director

Loyalty, Product

The PACS is easy to use, and once we were able to get our upgrade and get things stabilized, the...

Feb 2025
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Director

Loyalty, Relationship, Product

To their credit, Philips is working on a cloud solution, and they have been working closely with AWS...

Feb 2025
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Director

Relationship, Product

I do not feel like Philips is delivering new technology, generally speaking. It feels like all of...

Feb 2025
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Director

Operations

We just had the most painful implementation we have ever had, and for me, it was the hardest PACS...

Feb 2025
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Director

Loyalty, Relationship, Operations

During out last upgrade, we had multiple project managers, engineers, and changes to who was running...

Feb 2025
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Manager

Operations

I am sure that when we do the hybrid model with Image Management Vue PACS, there will be training...

Jan 2025
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Manager

Relationship

With Philips, we do have proactive monitoring. They monitor for critical errors and storage levels.

Jan 2025
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Manager

Operations, Product

We did a major project with Philips where we set up a major interface between various tools, and...

Jan 2025
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Manager

Loyalty, Value

With Philips, we are working on a refresh. They now offer three different models: on-premises,...

Jan 2025
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Analyst/Coordinator

Product

Philips has their own dictation software that we use because we are using their PACS and everything,...

Jan 2025
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Analyst/Coordinator

Product

Image Management Vue PACS does function well when it is up and running. The recent updates did...

Jan 2025
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Analyst/Coordinator

Operations

With the recent update, we did an initial training with superusers and got everybody familiar with...

Jan 2025
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Analyst/Coordinator

Product

We are still working on issues from when we got the last update a little while ago. I feel like...

Jan 2025
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Analyst/Coordinator

Loyalty

The advice I would give others looking at Image Management Vue PACS is to at the start make sure...

Jan 2025
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Analyst/Coordinator

Product

When Image Management Vue PACS was built, it was not built to the specifications that we needed, so...

Jan 2025
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Analyst/Coordinator

Relationship

There are two options for Philips’ support. First, we can call their service line and get customer...

Jan 2025
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VP/Other Executive

Value

Philips’ pricing isn't that great, and we had to pay them to do things like power down our backup...

Dec 2024
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VP/Other Executive

Value

Philips’ product is average. It is not unusable, but it is also not great, and it doesn’t reduce...

Dec 2024
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VP/Other Executive

Product

Image Management Vue PACS integrates well with Epic.

Dec 2024
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VP/Other Executive

Relationship

There is zero effort from Philips to innovate with us. It is not that Philips’ support doesn't try,...

Dec 2024
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VP/Other Executive

Relationship

We are doing managed services with Philips, but we don't have any access to our servers that store...

Dec 2024
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VP/Other Executive

Loyalty, Relationship

There is a low appetite to continue to work with Philips in a long-term capacity in our...

Dec 2024
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VP/Other Executive

Value

We have been trying to upgrade Image Management Vue PACS for months. We figured out that we, who pay...

Dec 2024
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Director

Product

One thing that could be improved with Philips is the length of time it takes to upgrade things. The...

Dec 2024
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Director

Operations

With Philips, I would like to have a team from the vendor come on-site and train a group of super...

Dec 2024
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Director

Product

Image Management Vue PACS is much better now than it was when we first got the product. It is easy...

Dec 2024
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Director

Relationship

We have several phone calls with people at Philips that get canceled and don’t get rescheduled.

Dec 2024
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Director

Relationship

I would like functioning AI tools and a functioning patient portal and physician portal in Image...

Dec 2024
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Director

Product

When our techs put in tech notes in Image Management Vue PACS, they go to the radiologist, and when...

Dec 2024
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Director

Relationship

I would tell someone considering going with Image Management Vue PACS to make sure they have a...

Dec 2024
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Director

Culture, Value

With Philips, we have to pay for any new products or software updates that come out, like AI tools....

Dec 2024
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Director

Loyalty

The radiologists are not happy with Philips' system at all. Whether the product is in our long-term...

Dec 2024
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Director

Product

On the mammography side, there is a lot of functionality that is missing. We don't have certain...

Dec 2024
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Director

Value

I really don't know how the charging goes with Philips, but I know that we have already paid enough...

Dec 2024
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Director

Relationship, Operations, Product

Philips doesn't know how to implement things. We ask questions about what we need and reference...

Dec 2024
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Director

Operations

We didn't get any training. We started with Carestream. We did not use Carestream for mammography at...

Dec 2024
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Director

Relationship

There is no mammography software for Philips. But we have learned a lot. I luckily found a couple of...

Dec 2024
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Director

Relationship

I think the vendor is trying to do integration. They interact and talk with the teams.

Dec 2024
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Director

Loyalty, Product

For breast imaging, the product does not meet the expectations of patient care technologists or...

Dec 2024
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Director

Relationship

The vendor's higher-up that I knew has become unavailable. But I work with the vendor's service...

Dec 2024
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Director

Product

I have to pull images from another imaging platform over into Philips' system because Philips'...

Dec 2024
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Manager

Relationship, Value

For what the product is worth, we are using it all day, every day, and it is doing everything we...

Nov 2024
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Manager

Loyalty

We are not on the most current version of Image Management Vue PACS because Philips wants us to do...

Nov 2024
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Manager

Operations

When we were converting over to Philips’ system, I was in a meeting a few hours a week, and they...

Nov 2024
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Manager

Relationship

When it comes to support, we call Philips, and they are familiar with me. It is just like they are...

Nov 2024
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Manager

Loyalty, Product

The only complaint I have is the uniformity of Image Management Vue PACS. It needs to be more...

Nov 2024
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Manager

Relationship

I only deal with the forward-facing field engineers, and when they have to go to a higher level, or...

Nov 2024
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Manager

Product

Philips does pretty well when it comes to integration. We have some things integrated with Image...

Nov 2024
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Manager

Operations

I had issues with Philips’ training. We had a few trainers, and one taught me how to use the...

Oct 2024
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Manager

Relationship

Sometimes a report in Image Management Vue PACS won't go across, and we once had a patient emergency...

Oct 2024
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Manager

Relationship

Really the only positive thing about Philips is that it is easy working with the engineers. The...

Oct 2024
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Manager

Relationship

I would have to shop around first before deciding to buy Image Management Vue PACS again. I would...

Oct 2024
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Manager

Loyalty, Operations, Product

From day one, we have had our ups and downs with Image Management Vue PACS. It is an okay system,...

Oct 2024
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Manager

Product

There is just so much that needs to be done for Image Management Vue PACS. I have had other...

Oct 2024
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Manager

Operations, Value

I have never had to deal with unexpected costs with Philips. We haven't run into that issue. Right...

Oct 2024
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Manager

Relationship

If the system goes down, we switch over to our backup server. We need to make sure that our backup...

Oct 2024
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Manager

Loyalty, Value

The PACS meets our needs for what we are using it for. We can treat patients, and we do a good job...

Oct 2024
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Manager

Product

I love Image Management Vue PACS' simplicity with redundancy. We have two servers that are both...

Oct 2024
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Manager

Product

The toolbars on the system can be a problem for me. They are a little too bright. Philips does it...

Oct 2024
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Manager

Loyalty, Product

On the admin side, I would love to see some sort of tool to show me who is logged on to what PACS. I...

Oct 2024
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CIO

Loyalty, Relationship, Operations

We implemented Image Management Vue PACS. It has not gone well, and I know Philips was ranked pretty...

Aug 2024
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CIO

Loyalty

Philips has been a little squirrely. Things were going well with Philips' research and development,...

Aug 2024
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Manager

Operations

At one point, we had a failed go-live with Philips' implementation team. The vendor didn't train any...

Jul 2024
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Manager

Product

Philips is meeting our needs right now with their system, but they are failing at meeting our goals,...

Jul 2024
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Manager

Value

One good thing about Philips is that they don't nickel-and-dime us. Image Management Vue PACS is...

Jul 2024
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Manager

Relationship

A while ago, I put in a critical ticket to Philips' customer support over the weekend because we...

Jul 2024
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Manager

Product

Image Management Vue PACS is a very simple product. It is very user friendly and easy to use, but...

Jul 2024
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Manager

Loyalty, Relationship

We are leaving Image Management Vue PACS because we are fed up with the vendor's lack of support. We...

Jul 2024
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Manager

Relationship, Operations

Philips doesn't know the product or what we need. We don't get responses from them, and that has...

Jul 2024
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Manager

Relationship

We have had ongoing meetings with Philips all the way up to their higher-ups, and those people have...

Jul 2024
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Analyst/Coordinator

Relationship

Since Philips has taken over Carestream, they have moved to a really remote support philosophy in...

Jun 2024
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Analyst/Coordinator

Relationship, Operations

Carestream used to have better tools, but when Philips took over, they also consolidated things, and...

Jun 2024
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Analyst/Coordinator

Loyalty

We knew that Windows 10 was getting to the end of its life. The vendor is getting a product that...

Jun 2024
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Analyst/Coordinator

Relationship

If the vendor were to revamp their productivity, an email would be appropriate for reaching out. If...

Jun 2024
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Analyst/Coordinator

Loyalty, Product

It is definitely easier to do integrations with Philips compared to our other vendors. Our upgrades...

Jun 2024
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Director

Relationship

Image Management Vue PACS works fine for what we need. The support for the software is fine, but the...

Jun 2024
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Manager

Operations, Product

When I first came to my organization, the second I walked in the door, the doctors were right there...

May 2024
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Manager

Loyalty, Relationship

We decided to move away from Philips because we had to argue with the vendor to get them to do...

May 2024
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Director

Operations

When we had our implementation with Philips years ago, the Philips project management team drove...

May 2024
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Director

Loyalty

We have Image Management Vue PACS, and it is very supported, but the radiologists are not satisfied....

May 2024
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Director

Loyalty, Product

Philips has their new cloud PACS that has a bunch of tools in it, and it looks like Image Management...

May 2024
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Manager

Relationship

Things with Image Management Vue PACS have improved a lot. When the product was acquired by Philips,...

Apr 2024
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Manager

Loyalty, Product

Image Management Vue PACS is perfect for its purpose. Philips seems to have a solid upgrade plan and...

Apr 2024
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Manager

Loyalty

Philips is still clustering software for database resiliency. They are not using modern...

Apr 2024
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Manager

Loyalty

I am hoping that Philips will continue to improve Image Management Vue PACS and not just go through...

Apr 2024
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Manager

Product

The product is on a very old system, and it has been a tank. It just keeps working even when the...

Apr 2024
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Manager

Relationship

It feels like a lot of the experts in Image Management Vue PACS have left Philips. The attention and...

Mar 2024
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Manager

Relationship

Philips’ communication is good. We have maintained a good relationship, and Philips tries to be...

Mar 2024
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Manager

Relationship, Product, Value

Image Management Vue PACS has historically done well for us. It is a flexible system that has been...

Mar 2024
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Manager

Product

Overall, the stability of Image Management Vue PACS is something that our providers complain about...

Mar 2024
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Analyst/Coordinator

Value

Philips is very transparent. We have stayed with them for a long time because they don’t charge us...

Feb 2024
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