Image Management Vue PACS (Global) (Carestream) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
We like that the product interfaces with Epic's system. I do the vast majority of my image viewing...
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Product
The vendor could improve by ensuring that upgrades do not crash. We had an upgrade, and the system...
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Product
We don’t like that the integration of external examinations only works without manual assistance in...
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Product
We like working with Philips. We can create reports in the PACS with speech recognition. There are...
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Product
Image Management Vue PACS is easy to handle; there is no need to change platforms for many special...
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Loyalty
In October, Philips is having an annual event for customers where Philips launches some features....
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Operations
While we are in the design phase and the implementation, I see proactivity from Philips. After we go...
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Culture
Everything that is agreed upon is charged by Philips. I don't see anything being charged beyond what...
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Product, Value
We had some wear and tear with Philips in the update of our version. The product that would replace...
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Loyalty
In terms of innovation, Carestream is on a plateau. However, the vendor has shown us some...
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Relationship
The vendor needs to facilitate technical support and improve active listening. There are forums...
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Relationship
The vendor's support leaves a lot to be desired. It is almost nonexistent. It is very difficult to...
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Product
Carestream is a focused product that can do image acquisition, process images, select key images,...
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Operations
Within the training scope for our radiologists and technicians who perform image acquisitions,...
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Loyalty
Image Management Vue PACS was actually Carestream before it was purchased by Philips. The system has...
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Product
The system is simple and basic. It works, and radiologists who have never worked on anything else...
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Relationship, Operations
Initially, we didn't receive any training for the system, but the vendor has tried to make up for...
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Relationship, Operations, Product
An upgrade that Philips did a few years ago was a total failure. There were issues after the update...
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Loyalty, Product
We are very dissatisfied with the quality of the system. The main complaints that I get from my...
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Relationship
Philips' staff members are wonderful. Every person we have worked with from Philips has been very...
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Loyalty
Overall, we are still happy with the product. I don't see us looking to replace it. However, our...
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Operations, Value
The vendor's training has a ridiculous dollar value assigned to it.
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Product
The vendor has an orchestration module where we can use a workflow engine to give certain reports to...
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Relationship
The vendor's service is pretty good, but the vendor may be missing some things. Sometimes, our...
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Relationship
Philips' executive involvement is good. The vendor held a workshop to present some things. That was...
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Value
Philips could focus on novel funding approaches. They could also focus on having an operating...
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Relationship, Operations
The vendor has been supportive in terms of integration. We had a big project where we wanted to fix...
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Loyalty, Value
In our region, there has been a huge budget issue. There is no money for anyone to do anything. The...
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Value
Philips charges have gotten a bit worse. Carestream was much better at not charging for every little...
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Culture, Loyalty
We are looking at how to introduce AI and machine learning to our healthcare practice. We are...
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Loyalty
One good thing is that the dust has settled on the acquisition of Carestream. That really put a...
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Relationship
Philips acquired a company that we were working with, and now things are confusing because we don’t...
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Loyalty, Relationship, Operations
We have a lot of projects going on with Philips, and we are planning to upgrade and implement...
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Relationship
We have had frequent outages with the system, and those outages have really had a clinical impact....
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Product
We are experiencing some reliability issues with the system. The problem is with the cloud. A lot of...
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Relationship, Product
The thing I like most about Philips is their collaborative products, so the integration of those has...
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Relationship
The challenge that we have with Philips is engagement at the support level; we have a problem with...
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Operations
I wouldn’t give Philips the highest rating for their implementation services because I have to do...
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Operations
The application training is very well done. The trainers from Philips are highly skilled and capable...
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Loyalty, Product
The solution works excellently. It is very versatile for our needs and meets all our...
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Relationship
The support from the vendor is good. We have 24/7 support. Philips is very responsive to calls and...
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Culture, Value
The vendor charges us for everything that isn’t covered in the contract, even for small changes we...
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Product
Not everything works as promised initially. Some functionalities didn’t work due to the type of...
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Product
Philips hasn’t released anything new in the last three years; there is not much evolution. It is...
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Relationship
To enhance their support, the vendor should respond faster to nonurgent jobs. A little bit more...
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Relationship
When the vendor responds to change requests, they are very accommodating and put things in there....
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Loyalty, Relationship
When we first started with the vendor, they were very proactive. We used to have service meetings...
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Operations
For the initial training itself, Philips sent us off to their headquarters in Genoa, Italy. The...
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Culture, Loyalty, Product
The product works as promoted. There are just a couple of little things that don't work quite as we...
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Product
We activated a certain center and everything, and that changed the way of working by enabling a...
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Loyalty
Over a year of mainly data collection, we started the software selection process. We invited...
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Loyalty, Product
In the future, I would definitely like to see functionality in the more refined aspects of...
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Loyalty
The main driver that led us to choose Philips was an economic consideration; the financial burden...
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Value
The results from this product have been tangible. All stakeholders use the PACS functionally...
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Product
There is attention on expanding the radiology side. This project required internal governance and a...
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Loyalty, Product
After going with Philips, the preparatory work began. We chose a cloud PACS with a single server...
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Loyalty
Before choosing Philips, we conducted the entire workflow analysis, examined the applications...
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Product
The product's quality is good. Aesthetically, it is a nice, very intuitive PACS. I would tell an...
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Relationship, Operations
Philips keeps all promises, especially with the strong, internal teams. We have managed to extend...
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Loyalty, Product
We have seen some improvements to Philips' system. The system's architecture was assembled very well...
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Relationship, Operations
Philips provides training first with a group and then face-to-face. However, that is shared...
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Relationship
Philips could give us more feedback on the platform's news every few months. They could feed us...
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Operations, Product
I would tell others who are looking at the system that it works. It is mounted on top of an...
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Value
The system is a little more expensive than other options, but it is very good. Philips charges for...
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Relationship
Philips is very passive and retroactive. They are not proactive. After an operational failure, they...
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Product
The latest upgrades were good. When the product works, it has excellent quality. The doctors really...
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Relationship, Product
Philips’ support has improved in recent years around the stability of the system. We had a lot of...
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Value
We have been looking for cost-effectiveness and an increase in productivity through AI tools for...
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Value
We thought things would improve a lot when Philips bought Carestream. Instead, the after-sales...
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Loyalty
If I were in a position to choose which vendor to get, I would do a review process for each product....
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Culture, Value
If Philips can fix what we need without a major change in their configuration, they will not charge...
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Relationship, Operations
We had a commitment from Philips to provide enough resources to cover our upgrade, but they only...
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Loyalty, Product
The older version of Image Management Vue PACS had some issues, so our users are happy with the...
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Culture, Loyalty
There is some room for improvement in terms of features in Image Management Vue PACS, but Philips...
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Relationship
Philips’ support team is available all the time when we need them, and that is because they have a...
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Relationship
There are some issues in Image Management Vue PACS that Philips’ support team can’t fix, and it...
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Value
Image Management Vue PACS is expensive, and not all hospitals in our country can afford the...
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Product
The Image Management Vue PACS integration with the EHR works as it is supposed to with no major...
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Relationship
The product quality is not bad, but I don’t see anything new. Philips needs to speak to us, listen...
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Relationship
The vendor's opportunity for improvement is to improve their quality and response time for...
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Product
What I like most about the product is its quality and how it works. It works well. The radiologists...
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Culture, Relationship
Sometimes the people who I am in contact with at the vendor have to pass on my question. The contact...
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Product
Image Management Vue PACS is a very good product. It is stable. But I do not see any breakthrough...
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Product
Image Management Vue PACS is a good product. The physicians and radiologists like it. It is really...
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Relationship
When we call Philips' support people, they react. I would prefer not to have to call them. When I...
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Relationship, Product
We have had some stability issues recently, so Image Management Vue PACS is not always on. Philips...
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Operations
Philips acquired Carestream. They are reorganizing in order to cut their cost. The speed of delivery...
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Product
With Image Management Vue PACS, there are always needs for reconstruction in 3D. We have to pay too....
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Relationship, Product
Things are going well with Philips. Image Management Vue PACS is a good product, and even the...
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Operations, Product
We have had lots of challenges migrating sites to the system. The system is okay, and it takes time....
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Value
The attractive thing about Philips is the financial model whereby they supply all the hardware. We...
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Relationship
We have had the involvement of various people at high levels from Philips who meet with us. We have...
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Operations
There were certainly some competent people on-site to help out during the go-lives, and the most...
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Product
We have had trouble with scenarios where a radiologist has had to switch between patients quickly...
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Product
For DICOM pictures, the functionality is quite okay, but for non-DICOM pictures, it is not yet...
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Relationship
In terms of the quality of Philips’ service, I would certainly not buy from them again. When we...
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Relationship, Product
The system is not as good as we would expect. Philips could improve the user experience and the...
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Loyalty
We are not likely to recommend the system. It can do the job quite well for a very small...
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Relationship, Operations
One good thing about Philips is that we are not afraid that Philips will disappear; they are a huge...
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Loyalty, Product
A big challenge we will face with the system is the shift from the heavy client to a zero-footprint...
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Loyalty, Relationship
We feel a bit like we have been the guinea pigs for new things with the system. The end users are...
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Relationship
Philips needs to reevaluate the product from its base, but we are not sure that they can do that at...
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Relationship
I'm not truly happy with the support for the system. The support people speak our language, so that...
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Product
There were some new functionalities in the system, especially for the diffusion for mammographies,...
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Relationship, Operations, Product
Philips is improving in terms of stability and performance, but we are still not there yet. Philips...
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Operations
There was a real lack of effectiveness with the Philips training. Our organization has suffered from...
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Relationship
I would advise Philips to be more dynamic and maintain the agility they had in the past. Philips...
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Loyalty, Relationship
As an organization, what we have struggled with is responsiveness from Philips in terms of...
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Loyalty, Relationship, Product
Philips will tell us that something will take X number of years to do, but they are not saying that...
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Relationship, Value
Image Management Vue PACS is certainly an excellent PACS solution. Philips is a company that helps...
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Relationship
Philips has lost some ground compared to the past. Previously, their support team was much more...
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Relationship
We have had to do some executive escalation with Philips because of some of the issues that we have...
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Loyalty
Philips provides a good PACS platform, but there are other vendors out there that I believe provide...
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Product
The ease of use for Image Management Vue PACS has improved a lot. It is now very user friendly and...
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Relationship, Product
Philips is extremely open to exploring all scenarios and is not rigidly focused on what they have...
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Product
The product is not supporting our integration at the moment. It is actually holding us back.
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Relationship, Operations
We have one particular implementation that we are trying to support at the moment, and there has...
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Relationship
We have had issues that should have been picked up by the vendor's monitoring that have then caused...
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Loyalty, Relationship
I like the functionality of Image Management Vue PACS. The support is not as it once was. Support is...
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Relationship, Product
The vendor is not supporting us in what we want to do at the moment particularly well. Despite the...
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Loyalty, Product
We have not had any upgrades to Image Management Vue PACS, and that is a shame. Upgrades are now a...
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Relationship
Philips' support is very responsive on priority-one issues. Their web application is relatively...
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Product
Image Management Vue PACS is a bit more difficult than some other systems. It is more technical...
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Product
Image Management Vue PACS has daily improvements suggested by the clinical staff and the doctors who...
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Loyalty
With Philips, there is something new coming, but the solution should evolve faster.
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Relationship
With Philips, since it is a company that has a large customer service volume in our area, I...
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Culture, Value
With the product, some things are not small in terms of upgrades, but upgrades are expensive....
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Relationship
The vendor's executives should be involved in projects when there are problems. They should at least...
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Operations, Product
Our users in a certain specialty are not that happy with the HTML5 clients they got with the...
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Loyalty, Value
Overall, the product is running stable. We had some issues at the beginning. Now, we don't regret...
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Product
The feedback from our radiologists and physicians is that they are totally happy with the product....
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Operations
We had to change the go-live date many times within the project. But what really was a good decision...
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Operations
Philips had huge problems in delivering the implementation. They acquired a patch from CareStream....
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Value
Philips avoids charging for everything. We know that other vendors will charge for really...
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Operations, Product
The vendor could improve the product by adding more self-help options to the software itself. Even...
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Relationship, Operations
The vendor's project management and delivery teams are good, especially while we are going through a...
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Culture, Value
The vendor charges for every little thing in terms of their support services. Philips' pricing...
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Loyalty, Product
Image Management Vue PACS is not in the cloud; it is still on premises. Philips is using a cloud,...
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Relationship, Product
The vendor's greatest strength is having a solid product.
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Product
I like how strong the product is.
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Relationship
Philips could have a faster response time to improve our customer experience.
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Relationship
I would like Philips to meet our needs. After the implementation, their support disappeared. We go...
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Value
Philips charges for everything. I feel like even if I were to meet with them for a little coffee,...
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Product
Image Management Vue PACS has a lot of advanced features that we appreciate like advanced MPR...
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Product
We are having storage and usability issues with the current version of Image Management Vue PACS....
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Product
The product’s user interface is one of the best ones out there. People love it because it is easy to...
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Value
Philips’ charges are all through negotiation. I'm sure they are here to make a buck, but sometimes...
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Culture, Relationship
Philips should have more accountability for how the application works and be truthful. If something...
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Relationship
Philips’ support is not the greatest. The front end used to be better, but the back end apparently...
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Loyalty
Over the next year, if anything, the product’s performance will get worse. The attention will...
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Operations, Product
The updates for Image Management Vue PACS were very well received.
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Product
There are opportunities for improvement in Image Management Vue PACS because the solution has a...
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Product, Value
The integration between Image Management Vue PACS and Philips Tasy HTML5 works very well. We are...
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Product
Image Management Vue PACS is not good, but there is no other product in our market that gets close...
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Relationship
Philips gives us a regular report that we need, and we have things in our contract that help us...
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Relationship
There was one time when we switched out something with Philips and we expected something better, but...
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Culture, Value
Philips would try to charge for every little thing if they could, but we have a contract that says...
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Operations
If there is new functionality or if something changes in Image Management Vue PACS, someone comes...
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Relationship, Product
There are many things in Image Management Vue PACS that we have to find out ourselves, or we don’t...
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Loyalty
We had issues when we went to a new version of Image Management Vue PACS. We were dissatisfied and...
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Loyalty, Product
Philips said that there was a new version that came out for Image Management Vue PACS but that it...
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Culture, Value
We pay per study for Image Management Vue PACS, and we like that model because we can control our...
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Product
There is not a lot of complaining about Image Management Vue PACS, but there are parts of the...
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Loyalty, Product
I went to a meeting and saw Philips promoting interesting things, like AI. They are focusing on AI,...
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Relationship, Operations
One of the problems with Philips is their support after the go-live. When Image Management Vue PACS...
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Relationship
When we had some problems in the past, we had a good relationship with Philips’ leadership, but that...
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Loyalty, Relationship
Things might be getting worse with Image Management Vue PACS, and I don’t know whether Philips will...
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Loyalty, Product
For Image Management Vue PACS, Philips is doing a job good. With the recent upgrade, I think things...
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Relationship, Value
Philips does keep all their promises, but there is considerable delay. I see the people at Philips...
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Relationship, Operations, Product
When we originally went on Carestream's product, it was great, but its performance has degraded, and...
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Relationship
When it comes to supporting Carestream and ensuring that there is a high amount of uptime, Philips...
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Value
I'm not paying too much for what I'm getting from Carestream, so contractually, the product is a...
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Culture
Within the contract, there are certain components related to service that Philips committed to that...
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Culture, Relationship, Product
One of the issues we have is with large data files and sharing them within our internal network. We...
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Loyalty
Our intent is to not continue with Carestream into the future because we see a night-and-day...
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Product
Image Management Vue PACS is stable. It offers a lot of clinical functionalities.
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Loyalty, Relationship
Regarding Philips' road map, we are just aware of an HTML5 reimplementation of the fat client...
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Relationship
Philips' support team lacks ownership. The application specialist is hard to reach.
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Relationship
Our support from Philips has been very consistent. The vendor is really committed to supporting us...
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Relationship, Product
We have struggled with Philips' PACS. We have been working on fixing significant issues that have...
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Loyalty
The more we work with Philips, the more we see that they are a great company to deal with. The...
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Culture, Value
Almost everything is included in our contract with Philips. We have hours that we can use for the...
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Product
The system is good. It is very functional, and it gives our radiologists almost everything that they...
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Relationship, Operations
Philips needs to learn how to do implementations and upgrades. For example, the vendor needs to deal...
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Operations
The system's training has gotten worse since Philips bought the solution. Philips lacks training....
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Product
Image Management Vue PACS doesn't give us everything that we need. For example, it doesn't have all...
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Relationship
Philips' support people are very good and communicative. They are always there for us. The vendor's...
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Operations, Product
The PACS that we used before we had Carestream was more friendly and intuitive for users. The...
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Operations, Product
Philips isn't promoting the solution the way we expected them to. The vendor has new technology, but...
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Relationship
Sometimes, our specialists from Philips aren't available. Then, we have to wait for them to come...
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Value
Image Management Vue PACS isn't the cheapest application on the market.
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Product
The product could be improved in regard to its capabilities for CD burning and CD importing.
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Relationship
Philips' team members have strong technical expertise. They have good professionalism and product knowledge....
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Product
Image Management Vue PACS has a good application response time, and it has a good image archiving...
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Product
Philips should work on simplifying the user profiling process within the PACS. They also should...
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Relationship
Philips could work to better define response times for their specialist support. They could increase...
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Relationship
Certainly, the vendor's local team and subject matter experts are very helpful and always willing to...
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Product
There are a few things that are difficult for the end users in the product. The errors very much...
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Relationship
The vendor could do better with being proactive; we spot issues before they do. Also, the vendor's...
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Loyalty
We are going to move to a massive cloud-based system. We will see whether Philips can answer all the...
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Relationship, Product
Things are generally going okay with this product. On a day-to-day basis, the system pretty much...
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Relationship
When we see an issue, what normally happens is that we work on it with the vendor's first line of...
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Culture, Value
I'm pretty satisfied with what the vendor charges for the product. Having used other products, I...
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Operations
In terms of doing the implementation, Philips is no worse than anyone else. I have worked with lots...
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Relationship
The area that Philips is lacking in is support. Philips doesn't have a huge number of PACS customers...
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Value
Carestream is an expensive product, and the vendor charges for everything. For example, we did...
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Loyalty
Philips has quite a few good tools in Carestream that are new, and I believe with time, the solution...
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Product
Carestream barely meets our needs, so some things could be better in the solution. For instance, we...
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Relationship
Philips isn’t proactive. Unless we shout or demand things from them, we don’t get anywhere. We have...
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Relationship
Philips’ people try to resolve things, but things don’t always depend only on them. However, they...
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Loyalty
We avoided Carestream in the past because of the cost, but if we had gone with it earlier instead of...
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Loyalty
We did various evaluations of PACS solutions and analyzed what tools we needed and which PACS would...
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Loyalty, Operations
Image Management Vue PACS didn't meet our needs. We liked the Image Management Vue PACS, but the...
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Value
Image Management Vue PACS is quite a nice system for a smaller organization because it is fairly...
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Relationship
When Carestream was bought by Philips, we lost the attention and service that we had with the...
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Loyalty, Product
Carestream's product is a good quality product, and from what I know, it is the best PACS. We...
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Relationship
Philips’ strategy relating to their products is awesome. They have invested a lot, and they are...
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Product
The usability of Carestream for radiologists is exceptional. All of our doctors like the solution a...
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Loyalty
One reason we went with the product was that Philips has the biggest benchmark in our region.
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Culture, Relationship
Philips should include all upgrade costs in contracts to have a good, long-term relationship with...
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Product
I like the vendor’s road map. They have acquired the best products in the market for the last few...
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Operations, Product
I would recommend that the vendor do more testing for an integration profile, specifically with IMR...
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Relationship, Value
Sometimes, when the vendor develops a new feature, they will tell us honestly that they won’t be...
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Value
Every single penny that we pay for this system will bring a return on our investment. The product...
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Value
Philips' charges are huge and expensive. That is probably because Philips knows that their system is...
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Relationship
Philips' local support is good. They have people who have been part of their organization for quite...
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Relationship
Philips' executives haven't been as involved with us as other vendors' executives have been. It is...
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Product, Value
I haven't seen many measurable outcomes from Carestream.
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Relationship
I don't have a commercial relationship with Philips; the commercial relationship is handled at a...
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Product
Since the vendor is managing millions of images, they should pick up functionality for a few...
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