Image Management Vue PACS (Global) (Carestream) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Loyalty, Loyalty, Product, Product

Image Management Vue PACS is not in the cloud; it is still on premises. Philips is using a cloud,...

Jul 2024
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Manager

Relationship, Relationship, Product, Product

The vendor's greatest strength is having a solid product.

Jul 2024
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Manager

Product, Product

I like how strong the product is.

Jul 2024
||
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Manager

Relationship, Relationship

Philips could have a faster response time to improve our customer experience.

Jul 2024
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Director

Relationship, Relationship

I would like Philips to meet our needs. After the implementation, their support disappeared. We go...

Jun 2024
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Director

Value, Value

Philips charges for everything. I feel like even if I were to meet with them for a little coffee,...

Jun 2024
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Physician

Product, Product, Product, Product

Image Management Vue PACS has a lot of advanced features that we appreciate like advanced MPR...

Jun 2024
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Manager

Product, Product

We are having storage and usability issues with the current version of Image Management Vue PACS....

May 2024
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Manager

Product, Product

The product’s user interface is one of the best ones out there. People love it because it is easy to...

May 2024
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Manager

Value, Value

Philips’ charges are all through negotiation. I'm sure they are here to make a buck, but sometimes...

May 2024
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Manager

Culture, Culture, Relationship, Relationship

Philips should have more accountability for how the application works and be truthful. If something...

May 2024
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Manager

Relationship, Relationship

Philips’ support is not the greatest. The front end used to be better, but the back end apparently...

May 2024
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Manager

Loyalty, Loyalty

Over the next year, if anything, the product’s performance will get worse. The attention will...

May 2024
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CMIO

Operations, Operations, Product, Product

The updates for Image Management Vue PACS were very well received.

Mar 2024
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CMIO

Product, Product

There are opportunities for improvement in Image Management Vue PACS because the solution has a...

Mar 2024
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CMIO

Product, Product, Value, Value

The integration between Image Management Vue PACS and Philips Tasy HTML5 works very well. We are...

Mar 2024
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Manager

Product, Product

Image Management Vue PACS is not good, but there is no other product in our market that gets close...

Mar 2024
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Manager

Relationship, Relationship

Philips gives us a regular report that we need, and we have things in our contract that help us...

Mar 2024
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Manager

Relationship, Relationship

There was one time when we switched out something with Philips and we expected something better, but...

Mar 2024
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Manager

Culture, Culture, Value, Value

Philips would try to charge for every little thing if they could, but we have a contract that says...

Mar 2024
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Manager

Operations, Operations

If there is new functionality or if something changes in Image Management Vue PACS, someone comes...

Mar 2024
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Manager

Relationship, Relationship, Product, Product

There are many things in Image Management Vue PACS that we have to find out ourselves, or we don’t...

Mar 2024
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Manager

Loyalty, Loyalty

We had issues when we went to a new version of Image Management Vue PACS. We were dissatisfied and...

Mar 2024
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Manager

Loyalty, Loyalty, Product, Product

Philips said that there was a new version that came out for Image Management Vue PACS but that it...

Mar 2024
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Manager

Culture, Culture, Value, Value

We pay per study for Image Management Vue PACS, and we like that model because we can control our...

Mar 2024
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Manager

Product, Product

There is not a lot of complaining about Image Management Vue PACS, but there are parts of the...

Mar 2024
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Manager

Loyalty, Loyalty, Product, Product

I went to a meeting and saw Philips promoting interesting things, like AI. They are focusing on AI,...

Mar 2024
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Manager

Relationship, Relationship, Operations, Operations

One of the problems with Philips is their support after the go-live. When Image Management Vue PACS...

Mar 2024
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Manager

Relationship, Relationship

When we had some problems in the past, we had a good relationship with Philips’ leadership, but that...

Mar 2024
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Manager

Loyalty, Loyalty, Relationship, Relationship

Things might be getting worse with Image Management Vue PACS, and I don’t know whether Philips will...

Mar 2024
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CIO

Loyalty, Loyalty, Product, Product

For Image Management Vue PACS, Philips is doing a job good. With the recent upgrade, I think things...

Feb 2024
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CIO

Relationship, Relationship, Value, Value

Philips does keep all their promises, but there is considerable delay. I see the people at Philips...

Feb 2024
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Director

Relationship, Relationship, Operations, Operations, Product, Product

When we originally went on Carestream's product, it was great, but its performance has degraded, and...

Feb 2024
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Director

Relationship, Relationship

When it comes to supporting Carestream and ensuring that there is a high amount of uptime, Philips...

Feb 2024
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Director

Value, Value

I'm not paying too much for what I'm getting from Carestream, so contractually, the product is a...

Feb 2024
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Director

Culture, Culture

Within the contract, there are certain components related to service that Philips committed to that...

Feb 2024
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Director

Culture, Culture, Relationship, Relationship, Product, Product

One of the issues we have is with large data files and sharing them within our internal network. We...

Feb 2024
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Director

Loyalty, Loyalty

Our intent is to not continue with Carestream into the future because we see a night-and-day...

Feb 2024
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CIO

Product, Product, Product, Product

Image Management Vue PACS is stable. It offers a lot of clinical functionalities.

Jan 2024
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CIO

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

Regarding Philips' road map, we are just aware of an HTML5 reimplementation of the fat client...

Jan 2024
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CIO

Relationship, Relationship, Relationship, Relationship

Philips' support team lacks ownership. The application specialist is hard to reach.

Jan 2024
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Manager

Relationship, Relationship

Our support from Philips has been very consistent. The vendor is really committed to supporting us...

Dec 2023
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Manager

Relationship, Relationship, Product, Product

We have struggled with Philips' PACS. We have been working on fixing significant issues that have...

Dec 2023
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Manager

Loyalty, Loyalty

The more we work with Philips, the more we see that they are a great company to deal with. The...

Dec 2023
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Director

Culture, Culture, Culture, Culture, Value, Value, Value, Value

Almost everything is included in our contract with Philips. We have hours that we can use for the...

Dec 2023
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Director

Product, Product, Product, Product

The system is good. It is very functional, and it gives our radiologists almost everything that they...

Dec 2023
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Director

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

Philips needs to learn how to do implementations and upgrades. For example, the vendor needs to deal...

Dec 2023
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Director

Operations, Operations, Operations, Operations

The system's training has gotten worse since Philips bought the solution. Philips lacks training....

Dec 2023
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Director

Product, Product, Product, Product

Image Management Vue PACS doesn't give us everything that we need. For example, it doesn't have all...

Dec 2023
||
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Director

Relationship, Relationship, Relationship, Relationship

Philips' support people are very good and communicative. They are always there for us. The vendor's...

Dec 2023
||
(0)
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Director

Operations, Operations, Operations, Operations, Product, Product, Product, Product

The PACS that we used before we had Carestream was more friendly and intuitive for users. The...

Dec 2023
||
(0)
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Director

Operations, Operations, Operations, Operations, Product, Product, Product, Product

Philips isn't promoting the solution the way we expected them to. The vendor has new technology, but...

Dec 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship

Sometimes, our specialists from Philips aren't available. Then, we have to wait for them to come...

Dec 2023
||
(0)
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Director

Value, Value, Value, Value

Image Management Vue PACS isn't the cheapest application on the market.

Dec 2023
||
(0)
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Manager

Product, Product

The product could be improved in regard to its capabilities for CD burning and CD importing.

Dec 2023
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Manager

Relationship, Relationship, Relationship, Relationship

Philips' team members have strong technical expertise. They have good professionalism and product knowledge....

Dec 2023
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Manager

Product, Product, Product, Product

Image Management Vue PACS has a good application response time, and it has a good image archiving...

Dec 2023
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(0)
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Manager

Product, Product, Product, Product

Philips should work on simplifying the user profiling process within the PACS. They also should...

Dec 2023
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(0)
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Manager

Relationship, Relationship, Relationship, Relationship

Philips could work to better define response times for their specialist support. They could increase...

Dec 2023
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Relationship, Relationship, Relationship, Relationship

Certainly, the vendor's local team and subject matter experts are very helpful and always willing to...

Dec 2023
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Product, Product, Product, Product

There are a few things that are difficult for the end users in the product. The errors very much...

Dec 2023
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(0)
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Relationship, Relationship, Relationship, Relationship

The vendor could do better with being proactive; we spot issues before they do. Also, the vendor's...

Dec 2023
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(0)
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Loyalty, Loyalty, Loyalty, Loyalty

We are going to move to a massive cloud-based system. We will see whether Philips can answer all the...

Dec 2023
||
(0)
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Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Things are generally going okay with this product. On a day-to-day basis, the system pretty much...

Dec 2023
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Relationship, Relationship, Relationship, Relationship

When we see an issue, what normally happens is that we work on it with the vendor's first line of...

Dec 2023
||
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Culture, Culture, Culture, Culture, Value, Value, Value, Value

I'm pretty satisfied with what the vendor charges for the product. Having used other products, I...

Dec 2023
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Operations, Operations, Operations, Operations

In terms of doing the implementation, Philips is no worse than anyone else. I have worked with lots...

Dec 2023
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Director

Relationship, Relationship, Relationship, Relationship

The area that Philips is lacking in is support. Philips doesn't have a huge number of PACS customers...

Dec 2023
||
(0)
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Manager

Value, Value

Carestream is an expensive product, and the vendor charges for everything. For example, we did...

Dec 2023
||
(0)
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Manager

Loyalty, Loyalty

Philips has quite a few good tools in Carestream that are new, and I believe with time, the solution...

Dec 2023
||
(0)
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Manager

Product, Product

Carestream barely meets our needs, so some things could be better in the solution. For instance, we...

Dec 2023
||
(0)
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Manager

Relationship, Relationship

Philips isn’t proactive. Unless we shout or demand things from them, we don’t get anywhere. We have...

Dec 2023
||
(0)
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Manager

Relationship, Relationship

Philips’ people try to resolve things, but things don’t always depend only on them. However, they...

Dec 2023
||
(0)
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Manager

Loyalty, Loyalty

We avoided Carestream in the past because of the cost, but if we had gone with it earlier instead of...

Dec 2023
||
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Manager

Loyalty, Loyalty

We did various evaluations of PACS solutions and analyzed what tools we needed and which PACS would...

Dec 2023
||
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Director

Loyalty, Loyalty, Loyalty, Loyalty, Operations, Operations, Operations, Operations

Image Management Vue PACS didn't meet our needs. We liked the Image Management Vue PACS, but the...

Dec 2023
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Director

Value, Value, Value, Value

Image Management Vue PACS is quite a nice system for a smaller organization because it is fairly...

Dec 2023
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CIO

Relationship, Relationship

When Carestream was bought by Philips, we lost the attention and service that we had with the...

Dec 2023
||
(0)
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CIO

Loyalty, Loyalty, Product, Product

Carestream's product is a good quality product, and from what I know, it is the best PACS. We...

Dec 2023
||
(0)
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Director

Relationship, Relationship

Philips’ strategy relating to their products is awesome. They have invested a lot, and they are...

Dec 2023
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(0)
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Director

Product, Product

The usability of Carestream for radiologists is exceptional. All of our doctors like the solution a...

Dec 2023
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(0)
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Director

Loyalty, Loyalty

One reason we went with the product was that Philips has the biggest benchmark in our region.

Dec 2023
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Director

Culture, Culture, Relationship, Relationship

Philips should include all upgrade costs in contracts to have a good, long-term relationship with...

Dec 2023
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Manager

Product, Product

I like the vendor’s road map. They have acquired the best products in the market for the last few...

Dec 2023
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Manager

Operations, Operations, Product, Product

I would recommend that the vendor do more testing for an integration profile, specifically with IMR...

Dec 2023
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Manager

Relationship, Relationship, Value, Value

Sometimes, when the vendor develops a new feature, they will tell us honestly that they won’t be...

Dec 2023
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Manager

Value, Value

Every single penny that we pay for this system will bring a return on our investment. The product...

Dec 2023
||
(0)
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Director

Value, Value

Philips' charges are huge and expensive. That is probably because Philips knows that their system is...

Dec 2023
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Director

Relationship, Relationship

Philips' local support is good. They have people who have been part of their organization for quite...

Dec 2023
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Director

Relationship, Relationship

Philips' executives haven't been as involved with us as other vendors' executives have been. It is...

Dec 2023
||
(0)
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Director

Product, Product, Value, Value

I haven't seen many measurable outcomes from Carestream.

Dec 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship

I don't have a commercial relationship with Philips; the commercial relationship is handled at a...

Dec 2023
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(0)
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Manager

Product, Product

Since the vendor is managing millions of images, they should pick up functionality for a few...

Dec 2023
||
(0)
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Manager

Relationship, Relationship

We have a very good relationship with Philips. The support team that the vendor has to help with...

Dec 2023
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(0)
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Manager

Relationship, Relationship

We have a little issue with Philips’ support team. They could inform us of minor changes that happen...

Dec 2023
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(0)
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Manager

Loyalty, Loyalty

We can’t do teleradiology with Image Management Vue PACS, and Philips needs to make that a reality...

Dec 2023
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(0)
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Manager

Operations, Operations, Value, Value

Having Image Management Vue PACS on premise makes the solution very expensive to install on the...

Dec 2023
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(0)
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Manager

Relationship, Relationship, Product, Product

Image Management Vue PACS is a very developed product because Philips has a clinical team behind...

Dec 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Loyalty

I am very satisfied with the product. It will be part of our plans for the next several years.

Dec 2023
||
(0)
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Director

Product, Product, Product, Product, Value, Value, Value, Value

The integration of some extra modules would make things run faster, especially with regard to...

Dec 2023
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(0)
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Physician

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

The strengths of the product are not clear anymore at this point. The old version was fine, but the...

Dec 2023
||
(0)
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Physician

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

We want to see improvements in the connection between R&D and shop-floor wishes. The vendor should...

Dec 2023
||
(0)
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Physician

Loyalty, Loyalty, Loyalty, Loyalty

Given the overall performance and issues of the system, we think it is risky to migrate to the new version....

Dec 2023
||
(0)
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Director

Relationship, Relationship

We have a close relationship with Philips. However, they don't have enough team members to support...

Dec 2023
||
(0)
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Director

Loyalty, Loyalty

The system is quite slow. Many vendors are moving forward with AI, and Philips is trying to do that...

Dec 2023
||
(0)
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CIO

Product, Product

The system is robust and friendly. I like that it has been accepted by medical users.

Nov 2023
||
(0)
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CIO

Relationship, Relationship

Philips could improve our experience by working on their support, integration options, and agility...

Nov 2023
||
(0)
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Director

Relationship, Relationship

Philips' relationship with our organization is good, and Philips always supports us.

Nov 2023
||
(0)
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Director

Relationship, Relationship, Product, Product

Philips could prioritize the changes we request. That would help our hospital and guests and improve...

Nov 2023
||
(0)
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Director

Product, Product

My favorite thing about the product is its web portal.

Nov 2023
||
(0)
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Manager

Operations, Operations

I have not had a very good experience with Philips’ training yet. Also, when we find critical...

Nov 2023
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Manager

Value, Value

Image Management Vue PACS was better under its previous owner. The communication and culture were...

Nov 2023
||
(0)
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Manager

Loyalty, Loyalty, Relationship, Relationship

Philips has a nice R&D team, and their support is perfect. They give us exactly what we need, even...

Nov 2023
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(0)
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Manager

Product, Product

Image Management Vue PACS is one of the best products I have handled. It achieves whatever we need...

Nov 2023
||
(0)
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Manager

Loyalty, Loyalty

Philips is working very hard to merge their native platform with Carestream, and we hope that we...

Nov 2023
||
(0)
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CIO

Relationship, Relationship

Things are going okay with Philips, and in terms of senior involvement, they are available all the...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Product, Product

Philips is a global company, and their R&D is strong. Many clients in our country are very...

Nov 2023
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(0)
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Manager

Relationship, Relationship, Product, Product

The availability and technical capability of the support team are some of the vendor's biggest...

Nov 2023
||
(0)
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Manager

Relationship, Relationship

Things are going great with Philips. Their biggest strengths are their communication and fast...

Nov 2023
||
(0)
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Manager

Culture, Culture

Our contract with Philips covers everything we need it to, like integration and labor, so the vendor...

Nov 2023
||
(0)
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Manager

Operations, Operations

Carestream is easy to use. Sometimes we spend less than an hour training a new radiologist on how to...

Nov 2023
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Manager

Relationship, Relationship

Philips isn't proactive. Their support people are supposed to have an alert system, but there are...

Nov 2023
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Manager

Product, Product

Carestream doesn't allow web reporting. The system has a web viewer, but we cannot report through...

Nov 2023
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Manager

Product, Product

It would be great if Philips could add some AI plug-ins for certain things. We would like it if the...

Nov 2023
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Manager

Product, Product

Image Management Vue PACS is good, robust, and stable.

Nov 2023
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Manager

Relationship, Relationship

Philips’ post-sale is awful, and we have problems with the vendor’s management concerning support...

Nov 2023
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Manager

Loyalty, Loyalty

We are scared to switch away from Philips because we are scared of having things get worse with a...

Nov 2023
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Manager

Relationship, Relationship, Product, Product

One opportunity for Philips is to improve the web platform for the product.

Nov 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

Philips did a global restructure of their teams when they bought Carestream, and we struggled with...

Nov 2023
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Manager

Relationship, Relationship, Relationship, Relationship

We have been able to sort out many of the issues that we have had with Philips. There is new...

Nov 2023
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Manager

Operations, Operations, Operations, Operations

We did some recent upgrades with Philips, and those upgrades were real !#$%&. The vendor rebooted...

Nov 2023
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Manager

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

We have high expectations of our solutions, but Image Management Vue PACS isn't as smooth as we...

Nov 2023
||
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Manager

Product, Product, Product, Product

The system's integration abilities are quite good, and the system has some advanced tools that other...

Nov 2023
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Manager

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

I don't think that Image Management Vue PACS will be able to do everything that we want it to do in...

Nov 2023
||
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Manager

Relationship, Relationship, Relationship, Relationship

Philips' support people haven't been good when we have needed to call them. We have access to good...

Nov 2023
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Manager

Relationship, Relationship, Relationship, Relationship

Philips thinks that having a good product is enough, but I would tell them that that is not...

Nov 2023
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CMO

Product, Product

Our teams are very accustomed to Carestream, and the system is user friendly. The product's quality...

Nov 2023
||
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CMO

Culture, Culture, Relationship, Relationship

It is very difficult to do any customizations in the system because the vendor doesn't understand...

Nov 2023
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CMO

Value, Value

We need more cost-effective solutions from Philips. The system offers the best visualizer on the...

Nov 2023
||
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CMO

Value, Value

With our current version of Carestream, we are dependent on another software, but that software...

Nov 2023
||
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Director

Relationship, Relationship

The vendor's biggest strength is their services.

Nov 2023
||
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Director

Product, Product

My favorite thing about the product is how effective the remote support for it is.

Nov 2023
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Director

Relationship, Relationship

The biggest thing the vendor could improve would be their commitment.

Nov 2023
||
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Director

Operations, Operations

I would like more training from the vendor for the system.

Nov 2023
||
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CIO

Product, Product

The system's advanced functionalities and usability are Philips' strengths. I would like to see more...

Nov 2023
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CIO

Relationship, Relationship

Philips has few software technicians. We would like to have more resources.

Nov 2023
||
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CIO

Product, Product

Philips could improve AI and update their analytics.

Nov 2023
||
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CIO

Product, Product

Image Management Vue PACS is a good product for us.

Nov 2023
||
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Director

Product, Product

The biggest strength of the vendor is their healthcare technology. We like the product's ease of use...

Nov 2023
||
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Director

Relationship, Relationship

The biggest opportunities for improvement would be data analytics and automation in workflow. The...

Nov 2023
||
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CMIO

Culture, Culture, Culture, Culture, Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

We are not 100% satisfied with the Philips service that we get, and we will definitely be looking at...

Oct 2023
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Director

Relationship, Relationship

Carestream’s support is very weak. Their team is too small for the number of clients that they have,...

Oct 2023
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Director

Value, Value

Carestream's product is expensive, but it is the best that exists. I have never seen a better PACS....

Oct 2023
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Manager

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

I hope that Philips will think more about the way we use the data from the PACS. Data usage is a big...

Oct 2023
||
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Image Management Vue PACS is very good and stable, and once Philips simplifies the workflow with the...

Oct 2023
||
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Manager

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

Philips woke up a bit, but that was after an escalation because we thought there was too little...

Oct 2023
||
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Manager

Relationship, Relationship, Relationship, Relationship

In the last year, the support has changed for the better. The good intention was always there,...

Oct 2023
||
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Manager

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

Philips is having a rough time at the moment. We have felt in the last year that they are preparing...

Oct 2023
||
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Director

Relationship, Relationship

We have an issue with the functionality meeting our needs today. There is an issue with support. We...

Oct 2023
||
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Director

Product, Product

We need innovation and ease of use for our clients. We have to deliver results, and everybody...

Oct 2023
||
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Director

Relationship, Relationship

We are working very well with Philips. In fact, we have a development team for the system, and we...

Oct 2023
||
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Director

Value, Value

With my data migration from my old PACS, Philips has not met what they promised. Also, we had an...

Oct 2023
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Manager

Culture, Culture, Relationship, Relationship

Philips does not keep all of their promises. We have some SLAs that have not been resolved yet....

Oct 2023
||
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Manager

Operations, Operations

We would like to have refresher training from Philips. That is something we don't see from the...

Oct 2023
||
(0)
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Manager

Product, Product

Image Management Vue PACS has met the majority of our expectations. However, there are some things...

Oct 2023
||
(0)
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Director

Relationship, Relationship

Philips does proactive monitoring, and if something may go wrong, they give me early warnings and...

Oct 2023
||
(0)
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Manager

Product, Product

We still find it hard to get patients their data from the product. Sometimes a patient has to wait...

Oct 2023
||
(0)
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Manager

Relationship, Relationship

Philips' portal for support is not always convenient. If there is an emergency, getting support...

Oct 2023
||
(0)
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Manager

Product, Product

Philips has given us new technology that our radiologists like.

Oct 2023
||
(0)
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Manager

Product, Product, Product, Product

The product is fairly stable. The uptime has been really good.

Oct 2023
||
(0)
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CIO

Relationship, Relationship, Relationship, Relationship

Unfortunately, since Carestream was acquired by Philips, the product has not developed and improved...

Sep 2023
||
(0)
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Director

Operations, Operations

When Philips’ implementation team worked on one of our facilities, their service was excellent. I...

Aug 2023
||
(0)
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Director

Operations, Operations

Others and I complained about the training we received from Philips because it was remote.

Aug 2023
||
(0)
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Director

Product, Product

There are other products that are much simpler than the Philips product, but those products don’t...

Aug 2023
||
(0)
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Director

Product, Product, Value, Value

Image Management Vue PACS has a higher adoption rate among doctors than other products we have used,...

Aug 2023
||
(0)
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Director

Value, Value

Philips has a tendency to charge for every little thing. For example, we messed with one thing and...

Aug 2023
||
(0)
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