Image Management Vue PACS (Global) (Carestream) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
The Image Management Vue PACS integration with the EHR works as it is supposed to with no major...
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Relationship
The product quality is not bad, but I don’t see anything new. Philips needs to speak to us, listen...
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Relationship
The vendor's opportunity for improvement is to improve their quality and response time for...
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Product
What I like most about the product is its quality and how it works. It works well. The radiologists...
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Culture, Relationship
Sometimes the people who I am in contact with at the vendor have to pass on my question. The contact...
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Product
Image Management Vue PACS is a very good product. It is stable. But I do not see any breakthrough...
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Product
Image Management Vue PACS is a good product. The physicians and radiologists like it. It is really...
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Relationship
When we call Philips' support people, they react. I would prefer not to have to call them. When I...
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Relationship, Product
We have had some stability issues recently, so Image Management Vue PACS is not always on. Philips...
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Operations
Philips acquired Carestream. They are reorganizing in order to cut their cost. The speed of delivery...
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Product
With Image Management Vue PACS, there are always needs for reconstruction in 3D. We have to pay too....
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Relationship, Product
Things are going well with Philips. Image Management Vue PACS is a good product, and even the...
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Operations, Product
We have had lots of challenges migrating sites to the system. The system is okay, and it takes time....
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Value
The attractive thing about Philips is the financial model whereby they supply all the hardware. We...
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Relationship
We have had the involvement of various people at high levels from Philips who meet with us. We have...
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Operations
There were certainly some competent people on-site to help out during the go-lives, and the most...
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Product
We have had trouble with scenarios where a radiologist has had to switch between patients quickly...
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Product
For DICOM pictures, the functionality is quite okay, but for non-DICOM pictures, it is not yet...
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Relationship
In terms of the quality of Philips’ service, I would certainly not buy from them again. When we...
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Relationship, Product
The system is not as good as we would expect. Philips could improve the user experience and the...
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Loyalty
We are not likely to recommend the system. It can do the job quite well for a very small...
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Relationship, Operations
One good thing about Philips is that we are not afraid that Philips will disappear; they are a huge...
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Loyalty, Product
A big challenge we will face with the system is the shift from the heavy client to a zero-footprint...
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Loyalty, Relationship
We feel a bit like we have been the guinea pigs for new things with the system. The end users are...
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Relationship
Philips needs to reevaluate the product from its base, but we are not sure that they can do that at...
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Relationship
I'm not truly happy with the support for the system. The support people speak our language, so that...
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Product
There were some new functionalities in the system, especially for the diffusion for mammographies,...
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Relationship, Operations, Product
Philips is improving in terms of stability and performance, but we are still not there yet. Philips...
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Operations
There was a real lack of effectiveness with the Philips training. Our organization has suffered from...
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Relationship
I would advise Philips to be more dynamic and maintain the agility they had in the past. Philips...
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Loyalty, Relationship
As an organization, what we have struggled with is responsiveness from Philips in terms of...
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Loyalty, Relationship, Product
Philips will tell us that something will take X number of years to do, but they are not saying that...
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Relationship, Value
Image Management Vue PACS is certainly an excellent PACS solution. Philips is a company that helps...
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Relationship
Philips has lost some ground compared to the past. Previously, their support team was much more...
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Relationship
We have had to do some executive escalation with Philips because of some of the issues that we have...
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Loyalty
Philips provides a good PACS platform, but there are other vendors out there that I believe provide...
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Product
The ease of use for Image Management Vue PACS has improved a lot. It is now very user friendly and...
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Relationship, Product
Philips is extremely open to exploring all scenarios and is not rigidly focused on what they have...
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Product
The product is not supporting our integration at the moment. It is actually holding us back.
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Relationship, Operations
We have one particular implementation that we are trying to support at the moment, and there has...
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Relationship
We have had issues that should have been picked up by the vendor's monitoring that have then caused...
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Loyalty, Relationship
I like the functionality of Image Management Vue PACS. The support is not as it once was. Support is...
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Relationship, Product
The vendor is not supporting us in what we want to do at the moment particularly well. Despite the...
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Loyalty, Product
We have not had any upgrades to Image Management Vue PACS, and that is a shame. Upgrades are now a...
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Relationship
Philips' support is very responsive on priority-one issues. Their web application is relatively...
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Product
Image Management Vue PACS is a bit more difficult than some other systems. It is more technical...
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Product
Image Management Vue PACS has daily improvements suggested by the clinical staff and the doctors who...
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Loyalty
With Philips, there is something new coming, but the solution should evolve faster.
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Relationship
With Philips, since it is a company that has a large customer service volume in our area, I...
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Culture, Value
With the product, some things are not small in terms of upgrades, but upgrades are expensive....
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Relationship
The vendor's executives should be involved in projects when there are problems. They should at least...
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Operations, Product
Our users in a certain specialty are not that happy with the HTML5 clients they got with the...
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Loyalty, Value
Overall, the product is running stable. We had some issues at the beginning. Now, we don't regret...
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Product
The feedback from our radiologists and physicians is that they are totally happy with the product....
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Operations
We had to change the go-live date many times within the project. But what really was a good decision...
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Operations
Philips had huge problems in delivering the implementation. They acquired a patch from CareStream....
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Value
Philips avoids charging for everything. We know that other vendors will charge for really...
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Operations, Product
The vendor could improve the product by adding more self-help options to the software itself. Even...
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Relationship, Operations
The vendor's project management and delivery teams are good, especially while we are going through a...
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Culture, Value
The vendor charges for every little thing in terms of their support services. Philips' pricing...
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Loyalty, Product
Image Management Vue PACS is not in the cloud; it is still on premises. Philips is using a cloud,...
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Relationship, Product
The vendor's greatest strength is having a solid product.
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Product
I like how strong the product is.
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Relationship
Philips could have a faster response time to improve our customer experience.
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Relationship
I would like Philips to meet our needs. After the implementation, their support disappeared. We go...
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Value
Philips charges for everything. I feel like even if I were to meet with them for a little coffee,...
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Product
Image Management Vue PACS has a lot of advanced features that we appreciate like advanced MPR...
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Product
We are having storage and usability issues with the current version of Image Management Vue PACS....
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Product
The product’s user interface is one of the best ones out there. People love it because it is easy to...
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Value
Philips’ charges are all through negotiation. I'm sure they are here to make a buck, but sometimes...
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Culture, Relationship
Philips should have more accountability for how the application works and be truthful. If something...
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Relationship
Philips’ support is not the greatest. The front end used to be better, but the back end apparently...
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Loyalty
Over the next year, if anything, the product’s performance will get worse. The attention will...
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Operations, Product
The updates for Image Management Vue PACS were very well received.
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Product
There are opportunities for improvement in Image Management Vue PACS because the solution has a...
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Product, Value
The integration between Image Management Vue PACS and Philips Tasy HTML5 works very well. We are...
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Product
Image Management Vue PACS is not good, but there is no other product in our market that gets close...
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Relationship
Philips gives us a regular report that we need, and we have things in our contract that help us...
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Relationship
There was one time when we switched out something with Philips and we expected something better, but...
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Culture, Value
Philips would try to charge for every little thing if they could, but we have a contract that says...
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Operations
If there is new functionality or if something changes in Image Management Vue PACS, someone comes...
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Relationship, Product
There are many things in Image Management Vue PACS that we have to find out ourselves, or we don’t...
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Loyalty
We had issues when we went to a new version of Image Management Vue PACS. We were dissatisfied and...
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Loyalty, Product
Philips said that there was a new version that came out for Image Management Vue PACS but that it...
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Culture, Value
We pay per study for Image Management Vue PACS, and we like that model because we can control our...
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Product
There is not a lot of complaining about Image Management Vue PACS, but there are parts of the...
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Loyalty, Product
I went to a meeting and saw Philips promoting interesting things, like AI. They are focusing on AI,...
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Relationship, Operations
One of the problems with Philips is their support after the go-live. When Image Management Vue PACS...
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Relationship
When we had some problems in the past, we had a good relationship with Philips’ leadership, but that...
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Loyalty, Relationship
Things might be getting worse with Image Management Vue PACS, and I don’t know whether Philips will...
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Loyalty, Product
For Image Management Vue PACS, Philips is doing a job good. With the recent upgrade, I think things...
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Relationship, Value
Philips does keep all their promises, but there is considerable delay. I see the people at Philips...
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Relationship, Operations, Product
When we originally went on Carestream's product, it was great, but its performance has degraded, and...
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Relationship
When it comes to supporting Carestream and ensuring that there is a high amount of uptime, Philips...
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Value
I'm not paying too much for what I'm getting from Carestream, so contractually, the product is a...
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Culture
Within the contract, there are certain components related to service that Philips committed to that...
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Culture, Relationship, Product
One of the issues we have is with large data files and sharing them within our internal network. We...
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Loyalty
Our intent is to not continue with Carestream into the future because we see a night-and-day...
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Product
Image Management Vue PACS is stable. It offers a lot of clinical functionalities.
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Loyalty, Relationship
Regarding Philips' road map, we are just aware of an HTML5 reimplementation of the fat client...
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Relationship
Philips' support team lacks ownership. The application specialist is hard to reach.
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Relationship
Our support from Philips has been very consistent. The vendor is really committed to supporting us...
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Relationship, Product
We have struggled with Philips' PACS. We have been working on fixing significant issues that have...
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Loyalty
The more we work with Philips, the more we see that they are a great company to deal with. The...
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Culture, Value
Almost everything is included in our contract with Philips. We have hours that we can use for the...
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Product
The system is good. It is very functional, and it gives our radiologists almost everything that they...
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Relationship, Operations
Philips needs to learn how to do implementations and upgrades. For example, the vendor needs to deal...
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Operations
The system's training has gotten worse since Philips bought the solution. Philips lacks training....
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Product
Image Management Vue PACS doesn't give us everything that we need. For example, it doesn't have all...
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Relationship
Philips' support people are very good and communicative. They are always there for us. The vendor's...
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Operations, Product
The PACS that we used before we had Carestream was more friendly and intuitive for users. The...
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Operations, Product
Philips isn't promoting the solution the way we expected them to. The vendor has new technology, but...
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Relationship
Sometimes, our specialists from Philips aren't available. Then, we have to wait for them to come...
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Value
Image Management Vue PACS isn't the cheapest application on the market.
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Product
The product could be improved in regard to its capabilities for CD burning and CD importing.
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Relationship
Philips' team members have strong technical expertise. They have good professionalism and product knowledge....
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Product
Image Management Vue PACS has a good application response time, and it has a good image archiving...
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Product
Philips should work on simplifying the user profiling process within the PACS. They also should...
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Relationship
Philips could work to better define response times for their specialist support. They could increase...
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Relationship
Certainly, the vendor's local team and subject matter experts are very helpful and always willing to...
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Product
There are a few things that are difficult for the end users in the product. The errors very much...
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Relationship
The vendor could do better with being proactive; we spot issues before they do. Also, the vendor's...
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Loyalty
We are going to move to a massive cloud-based system. We will see whether Philips can answer all the...
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Relationship, Product
Things are generally going okay with this product. On a day-to-day basis, the system pretty much...
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Relationship
When we see an issue, what normally happens is that we work on it with the vendor's first line of...
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Culture, Value
I'm pretty satisfied with what the vendor charges for the product. Having used other products, I...
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Operations
In terms of doing the implementation, Philips is no worse than anyone else. I have worked with lots...
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Relationship
The area that Philips is lacking in is support. Philips doesn't have a huge number of PACS customers...
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Value
Carestream is an expensive product, and the vendor charges for everything. For example, we did...
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Loyalty
Philips has quite a few good tools in Carestream that are new, and I believe with time, the solution...
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Product
Carestream barely meets our needs, so some things could be better in the solution. For instance, we...
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Relationship
Philips isn’t proactive. Unless we shout or demand things from them, we don’t get anywhere. We have...
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Relationship
Philips’ people try to resolve things, but things don’t always depend only on them. However, they...
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Loyalty
We avoided Carestream in the past because of the cost, but if we had gone with it earlier instead of...
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Loyalty
We did various evaluations of PACS solutions and analyzed what tools we needed and which PACS would...
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Loyalty, Operations
Image Management Vue PACS didn't meet our needs. We liked the Image Management Vue PACS, but the...
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Value
Image Management Vue PACS is quite a nice system for a smaller organization because it is fairly...
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Relationship
When Carestream was bought by Philips, we lost the attention and service that we had with the...
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Loyalty, Product
Carestream's product is a good quality product, and from what I know, it is the best PACS. We...
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Relationship
Philips’ strategy relating to their products is awesome. They have invested a lot, and they are...
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Product
The usability of Carestream for radiologists is exceptional. All of our doctors like the solution a...
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Loyalty
One reason we went with the product was that Philips has the biggest benchmark in our region.
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Culture, Relationship
Philips should include all upgrade costs in contracts to have a good, long-term relationship with...
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Product
I like the vendor’s road map. They have acquired the best products in the market for the last few...
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Operations, Product
I would recommend that the vendor do more testing for an integration profile, specifically with IMR...
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Relationship, Value
Sometimes, when the vendor develops a new feature, they will tell us honestly that they won’t be...
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Value
Every single penny that we pay for this system will bring a return on our investment. The product...
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Value
Philips' charges are huge and expensive. That is probably because Philips knows that their system is...
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Relationship
Philips' local support is good. They have people who have been part of their organization for quite...
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Relationship
Philips' executives haven't been as involved with us as other vendors' executives have been. It is...
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Product, Value
I haven't seen many measurable outcomes from Carestream.
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Relationship
I don't have a commercial relationship with Philips; the commercial relationship is handled at a...
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Product
Since the vendor is managing millions of images, they should pick up functionality for a few...
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Relationship
We have a very good relationship with Philips. The support team that the vendor has to help with...
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Relationship
We have a little issue with Philips’ support team. They could inform us of minor changes that happen...
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Loyalty
We can’t do teleradiology with Image Management Vue PACS, and Philips needs to make that a reality...
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Operations, Value
Having Image Management Vue PACS on premise makes the solution very expensive to install on the...
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Relationship, Product
Image Management Vue PACS is a very developed product because Philips has a clinical team behind...
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Loyalty
I am very satisfied with the product. It will be part of our plans for the next several years.
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Product, Value
The integration of some extra modules would make things run faster, especially with regard to...
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Loyalty, Product
The strengths of the product are not clear anymore at this point. The old version was fine, but the...
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Relationship, Product
We want to see improvements in the connection between R&D and shop-floor wishes. The vendor should...
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Loyalty
Given the overall performance and issues of the system, we think it is risky to migrate to the new version....
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Relationship
We have a close relationship with Philips. However, they don't have enough team members to support...
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Loyalty
The system is quite slow. Many vendors are moving forward with AI, and Philips is trying to do that...
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Product
The system is robust and friendly. I like that it has been accepted by medical users.
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Relationship
Philips could improve our experience by working on their support, integration options, and agility...
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Relationship
Philips' relationship with our organization is good, and Philips always supports us.
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Relationship, Product
Philips could prioritize the changes we request. That would help our hospital and guests and improve...
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Product
My favorite thing about the product is its web portal.
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Operations
I have not had a very good experience with Philips’ training yet. Also, when we find critical...
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Value
Image Management Vue PACS was better under its previous owner. The communication and culture were...
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Loyalty, Relationship
Philips has a nice R&D team, and their support is perfect. They give us exactly what we need, even...
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Product
Image Management Vue PACS is one of the best products I have handled. It achieves whatever we need...
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Loyalty
Philips is working very hard to merge their native platform with Carestream, and we hope that we...
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Relationship
Things are going okay with Philips, and in terms of senior involvement, they are available all the...
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Relationship, Product
Philips is a global company, and their R&D is strong. Many clients in our country are very...
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Relationship, Product
The availability and technical capability of the support team are some of the vendor's biggest...
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Relationship
Things are going great with Philips. Their biggest strengths are their communication and fast...
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Culture
Our contract with Philips covers everything we need it to, like integration and labor, so the vendor...
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Operations
Carestream is easy to use. Sometimes we spend less than an hour training a new radiologist on how to...
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Relationship
Philips isn't proactive. Their support people are supposed to have an alert system, but there are...
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Product
Carestream doesn't allow web reporting. The system has a web viewer, but we cannot report through...
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Product
It would be great if Philips could add some AI plug-ins for certain things. We would like it if the...
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Product
Image Management Vue PACS is good, robust, and stable.
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Relationship
Philips’ post-sale is awful, and we have problems with the vendor’s management concerning support...
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Loyalty
We are scared to switch away from Philips because we are scared of having things get worse with a...
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Relationship, Product
One opportunity for Philips is to improve the web platform for the product.
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Relationship, Operations
Philips did a global restructure of their teams when they bought Carestream, and we struggled with...
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Relationship
We have been able to sort out many of the issues that we have had with Philips. There is new...
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Operations
We did some recent upgrades with Philips, and those upgrades were real !#$%&. The vendor rebooted...
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Loyalty, Product
We have high expectations of our solutions, but Image Management Vue PACS isn't as smooth as we...
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Product
The system's integration abilities are quite good, and the system has some advanced tools that other...
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Loyalty, Product
I don't think that Image Management Vue PACS will be able to do everything that we want it to do in...
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Relationship
Philips' support people haven't been good when we have needed to call them. We have access to good...
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Relationship
Philips thinks that having a good product is enough, but I would tell them that that is not...
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Product
Our teams are very accustomed to Carestream, and the system is user friendly. The product's quality...
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Culture, Relationship
It is very difficult to do any customizations in the system because the vendor doesn't understand...
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Value
We need more cost-effective solutions from Philips. The system offers the best visualizer on the...
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Value
With our current version of Carestream, we are dependent on another software, but that software...
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Relationship
The vendor's biggest strength is their services.
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Product
My favorite thing about the product is how effective the remote support for it is.
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Relationship
The biggest thing the vendor could improve would be their commitment.
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Operations
I would like more training from the vendor for the system.
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Product
The system's advanced functionalities and usability are Philips' strengths. I would like to see more...
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Relationship
Philips has few software technicians. We would like to have more resources.
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Product
Philips could improve AI and update their analytics.
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Product
Image Management Vue PACS is a good product for us.
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Product
The biggest strength of the vendor is their healthcare technology. We like the product's ease of use...
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Relationship
The biggest opportunities for improvement would be data analytics and automation in workflow. The...
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Culture, Loyalty, Relationship
We are not 100% satisfied with the Philips service that we get, and we will definitely be looking at...
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Relationship
Carestream’s support is very weak. Their team is too small for the number of clients that they have,...
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Value
Carestream's product is expensive, but it is the best that exists. I have never seen a better PACS....
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Loyalty, Relationship
I hope that Philips will think more about the way we use the data from the PACS. Data usage is a big...
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Relationship, Product
Image Management Vue PACS is very good and stable, and once Philips simplifies the workflow with the...
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Loyalty, Relationship
Philips woke up a bit, but that was after an escalation because we thought there was too little...
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Relationship
In the last year, the support has changed for the better. The good intention was always there,...
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Loyalty, Relationship
Philips is having a rough time at the moment. We have felt in the last year that they are preparing...
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Relationship
We have an issue with the functionality meeting our needs today. There is an issue with support. We...
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Product
We need innovation and ease of use for our clients. We have to deliver results, and everybody...
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Relationship
We are working very well with Philips. In fact, we have a development team for the system, and we...
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Value
With my data migration from my old PACS, Philips has not met what they promised. Also, we had an...
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Culture, Relationship
Philips does not keep all of their promises. We have some SLAs that have not been resolved yet....
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Operations
We would like to have refresher training from Philips. That is something we don't see from the...
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Product
Image Management Vue PACS has met the majority of our expectations. However, there are some things...
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Relationship
Philips does proactive monitoring, and if something may go wrong, they give me early warnings and...
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Product
We still find it hard to get patients their data from the product. Sometimes a patient has to wait...
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Relationship
Philips' portal for support is not always convenient. If there is an emergency, getting support...
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Product
Philips has given us new technology that our radiologists like.
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Product
The product is fairly stable. The uptime has been really good.
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