Image Management Vue PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
The features are fine, although there is an issue with visualization. For example, when I need to...
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Operations
We were not really happy about the implementation. We have been waiting for the latest PACS update...
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Product
The system works well. We have an RIS that interfaces with other applications for report exchanges,...
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Culture, Loyalty, Relationship
A lot of things are not working well. Overall, my opinion of Philips is not very positive at the...
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Operations
Philips' training quality is not good. We have asked before for extra training and didn't get it. We...
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Product
Image Management Vue PACS' product design is a bit old-fashioned. There are a lot of hiccups with...
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Product
There are a lot of possibilities in the back end of Image Management Vue PACS, but it is not very...
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Product
The image loading speed is better than with other PACS because Image Management Vue PACS preloads...
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Relationship
Philips has changed their support system. Before, we had direct contacts. Now there is a party in...
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Product
The vendor could improve our experience by expanding the solution's filtering options to allow users...
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Relationship, Product
Resolving issues in the solution related to RIS syncing is straightforward.
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Product
The greatest opportunity for product improvement lies in expanding the capabilities of Vue Motion.
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Relationship
Our Philips client service manager responds quickly when something comes up.
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Product
The design of Image Management Vue PACS could be better, but the solution has been stable for us....
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Product
The chat doesn't work in Image Management Vue PACS. What we had in the past with Philips worked very...
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Relationship
The support from Philips has been great. We used to have to call support that was in another...
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Product
We would like the ability to make dashboards. We have to make a call for everything, and sometimes...
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Relationship, Operations, Product
Philips does do some upgrades. In terms of stability, Carestream is not bad.
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Product
Philips' ease of use is middle of the road, and their integration is poor. There is no...
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Relationship
We hardly see Philips, so I don't know what their vision is. Their executive involvement is nil. I...
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Product
I won't use Philips again. Image Management Vue PACS is not as user-friendly as other PACS are, and...
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Product
When we bought Philips' software, they were the only vendor that could deliver a RIS, PACS, and...
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Loyalty
Now that Philips has bought Carestream, they still have a couple of processes that they need to work...
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Relationship, Operations
Philips could do better on upgrades in terms of cooperation with us to plan the upgrades. They have...
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Relationship
We got a new Philips support chain for our region, so we don’t have to call around the world...
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Loyalty
The new platform from Philips will make it easier to integrate with our national health services. We...
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Loyalty
We made the decision to stay with Philips. We went back and forth for a bit. But they have a new...
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Relationship
Philips keeps all their promises, but they have a big problem when it comes to resources, especially...
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Relationship, Product
Philips has been a good partner for us to be creative and build workflows that will fit the whole...
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Relationship
Philips' phone and web support are excellent. We have full support whenever we need it. Philips'...
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Relationship
Overall, things have gone well with Philips. We haven't had any major problems. We experienced a few...
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Product
The system is essential to our organization. Users can view the reports written through the RIS...
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Loyalty, Product
I would choose Philips again, but I would go with a different setup. There are a few limitations...
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Product
We would like to have a more automated process for upgrading the solution. We have to do things on...
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Operations
The training from Philips is very good. My training was a while ago, but we have sufficient support...
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Product
Philips should fix some issues with their import tool. We have had difficulties with importing DVDs...
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Operations
I am not very satisfied with the vendor's training. I am not sure that Philips provides training...
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Product
We have Image Management Vue PACS integrated with EPR systems, a RIS, a lot of other gateways, and a...
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Operations
Philips did well with the training side. They had good resources, and they were on-site for some...
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Product
Our end users have used the system for the last several years. Now that we have upgraded the...
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Relationship
I think generally it is the community of PACS managers who are raising issues as far as we can see....
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Loyalty, Product
We are a longstanding customer of Philips. Image Management Vue PACS has been okay. It has not been...
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Operations
Philips needs to resource better. That is probably the biggest issue. I think it is very apparent...
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Operations
The application rollout went very well, thanks to Philips and their specialists. We have brought...
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Product
Previously, images had to be moved manually from the PACS to post-processing servers. Now,...
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Product
The PACS is not causing problems. We have never had outages. We don’t have many tickets in. We do...
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Product
With Image Management Vue PACS, we now have an accurate picture of production. Knowing what is...
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Relationship
We have good collaboration with Philips. We can truly speak with everyone from the project manager...
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Product
A positive is that there is no interference between protected research studies and the studies...
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Relationship
The big problem with Philips is their support process. It is not that they don’t deliver; it is that...
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Product
The radiologists have some complaints about a few things in Image Management Vue PACS, but even so,...
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Relationship
Broadly speaking, our experience with Philips has been very good. We have had a very good...
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Loyalty, Product
We like the solution's robustness. Although the integration is not perfect, that is more due to the...
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Product
The PACS has a very user-friendly interface, even for admins. It is Java based but designed...
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Relationship
The Philips executives never respond, but the support people are good, and they have even detected...
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Loyalty, Product
Our last upgrade didn’t improve anything. We have serious issues all the time with the PACS. We were...
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Relationship, Value
I have no idea whether we have gotten our money’s worth. I know the system is expensive. In terms of...
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Loyalty
We had high expectations for the system, but we are disappointed. The system doesn’t look good. We...
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Loyalty, Product
I would not buy the system again because of its slowness. The post-treatment portal isn't...
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Relationship, Value
Philips does not keep their promises at all. They don’t avoid charging us for every little thing....
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Relationship, Operations, Product
For a general user, Image Management Vue PACS is easy to use without training. The system's...
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Loyalty, Relationship
We aren't actively seeing another supplier, but we haven't received the best customer service from...
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Relationship
We haven't had a major problem with integrating Philips' AI things. However, Philips hasn't given us...
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Loyalty, Relationship
We find sometimes that dealing with Philips' support team is challenging, but I think that is...
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Culture, Value
Philips really tries to keep their promises. They avoid charging us for the little things. Most...
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Product
We can do a lot of integrations with the system. That is one of the key points. Philips' people have...
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Relationship
Philips' customer support people are excellent. The vendor will find things for us very rapidly...
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Loyalty, Relationship
After the merger between Carestream and Philips, there was a standstill in development for a couple...
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Product
Image Management Vue PACS is stable, and we need that. We don't want to interrupt our work with...
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Operations
Philips does a very poor job with training. The problem is people on the ground. When we put in a...
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Product
Using Image Management Vue PACS is better for our hospital because the architecture is now much...
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Relationship
We always use a portal to raise any calls to Philips, and we tend to get good responses back. The...
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Loyalty, Product
We are not happy with the vascular package in Image Management Vue PACS. Things are to the point...
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Culture
When we purchased Image Management Vue PACS, we purchased other modalities at the same time. All of...
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Value
We don’t tend to get charged ridiculous amounts by Philips. They don’t charge us for anything over...
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Product, Value
I wouldn’t buy Image Management Vue PACS again. We have had a lot of problems with hospitals that...
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Loyalty, Product
Philips' system installer is much simpler than another vendor's. Users can install a Philips system,...
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Relationship
The downside of the system is the vendor's support. To open a ticket, we have to create one via...
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Product
There are some downsides to the system, like the fact that it doesn't have a web version. Philips...
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Relationship
The vendor could improve the customer experience by providing a quicker turnaround time for...
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Relationship
Philips' biggest strength is the quality of their managed support, particularly when addressing...
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Product
The thing I like about the product is that it is a significant improvement over our previous...
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Product
Our biggest opportunities for product improvement are reducing recurring faults in the system, such...
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Relationship, Operations
Some changes that would improve my experience as a customer would be providing better application...
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Product
We would like system integrations with AI.
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Loyalty
We don't see much of Philips' future product road map. They are moving really slowly with their...
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Loyalty, Product
There are certainly issues with Image Management Vue PACS that the vendor can improve on, but based...
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Loyalty, Product
Image Management Vue PACS is very potent, and it can do a lot. Sometimes it can do too much in the...
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Loyalty, Product
The PACS client piece is functional, but it lacks robustness. That is probably for historical...
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Culture, Value
Philips has standard rates for things, more or less. When they have new things, we can try them out...
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Product
Internally, we have several post-processing applications, and they integrate fairly well with Image...
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Loyalty, Product
Image Management Vue PACS meets all our functionality needs if we consider yesterday's requirements,...
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Relationship, Operations
There is a thing called integrated diagnostics, and we are trying to make things work with that....
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Culture
Whether I would recommend Image Management Vue PACS to a vendor depends on what exactly an...
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Relationship
Philips should provide a vision about what they wish to accomplish and what is important to them....
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Relationship, Operations
The application specialists and the training we get from Philips are good. The biggest problem is...
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Relationship, Product
Philips does not really keep their promises because of some details that they end up not fully...
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Product
Philips has difficulties integrating the PACS and their global system. They still have trouble,...
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Relationship
Philips’ support is not good. We have noticed it has dropped in quality. The support people stall...
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Value
Today, Philips is charging for everything, like integration. Before, they didn’t charge for...
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Relationship
Philips could have a better support process.
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Operations, Product
Philips has strong web and client applications. Image Management Vue PACS is easy to use.
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Relationship, Product
Philips needs to listen more to what their customers and clinicians want. They need to align with...
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Relationship, Operations
We had a user group meeting, but it was mainly Philips talking to us and not us as customers talking...
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Relationship
Philips' executive involvement is really limited. We have to beg for it and hope that something will...
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Relationship, Operations
In the past, when Philips had a local service desk, that was easy. Those people knew me and my...
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Culture, Loyalty, Product
Philips has been struggling a bit with releasing new software. They released some new software at...
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Loyalty, Relationship
I know the vendor is working on a new version of the system, but I am not quite sure what new...
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Loyalty
I am really looking forward to the next version of the system. I hope it will bring improvements...
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Relationship
Philips' service is a step down from where it was a couple of years ago, and Philips needs to be...
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Relationship, Operations
Philips supports us. They are on-site for our implementations, and that is good.
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Relationship
I like the service we get from Philips' people. I have been a long-time Philips customer, so I know...
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Product
One advantage of Philips' system is that it handles all types of images. In our setting, the system...
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Relationship
As a company, Philips has made changes. People change positions or leave the company, and new people...
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Value
Philips regularly makes me pay for things, and I am not very happy about that at times. We also have...
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Relationship
Philips is usually responsive, but it depends on the matter at hand. Sometimes, I have trouble...
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Loyalty
If the choice were up to me, I would maybe choose another PACS. However, our hospital group has...
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Relationship
At one point, we had an update that needed to be scheduled, but we were never contacted by Philips....
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Product
I don't know that we are missing any functionality in the system. It is possible that we have just...
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Relationship
The support for IntelliSpace PACS was fine. We didn’t have many issues. When we implemented Image...
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Relationship
Better serving us in the coming months is all about listening to the customer. Every customer is...
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Operations
If an organization were deciding whether they should choose Philips’ system, I would tell them to go...
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Relationship, Product
We have had some issues. Some of them are minor things. Philips hasn’t been able to get to the...
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Relationship, Product
Based on the stability and reliability of the product and the issues we have had, it would be unfair...
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Relationship, Operations
Our go-live on the system was busy. Obviously, there was a lot to do. IntelliSpace PACS is...
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Relationship, Operations
In terms of training, Philips has actually been giving us some extra admin training, apps, and...
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Loyalty, Relationship
We just upgraded the platform, so it is definitely going to be around for a while. We would buy the...
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Relationship
There have been times when the interoperability has not worked as well. We have to try and work with...
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Loyalty
Because of what is happening in the world in terms of cybersecurity, we are thinking about how to...
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Relationship
The senior leadership engagements have been exceptional. We have always been impressed with the...
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Relationship
Philips has a collaborative approach. They consistently show a willingness to work with us and meet...
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Relationship
One of the real positives for us is that the people that we have worked with at Philips have been...
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Loyalty
We were moving from one Philips product to another, so not much of the user interface changed. That...
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Loyalty, Relationship, Product
Philips does have a vision of the cleanroom environment. I know that they have moved forward with...
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Loyalty
I love working with Philips. At some point, we are going to look at a new RIS and who we should go...
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Relationship, Operations
There have been times when a go-live has happened and we have had issues. We have to work through...
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Relationship, Operations
Throughout the project, we have experienced some delays due to limited resource availability. That...
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Relationship
At times, working with Philips, it can feel like their delivery is very reactive rather than...
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Operations
From my experience of training, we have held training sessions and recorded them, and then we have...
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Relationship, Operations
There have been delays, but that is not all on Philips. We have had some timelines where we have...
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Operations, Product
There is a lack of standard documentation, and that has meant that we have had to start from scratch...
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Culture
Whether Philips keeps all their promises is not black-and-white. But they have tried.
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Loyalty, Product
Philips has always had some of the leading edge in PACS functionality. There were two different...
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Relationship
Philips always has a good service manager. We have been incredibly lucky throughout the whole...
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Loyalty
In a year, I hope my satisfaction will be almost at the top of the scale. We will probably be moving...
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Culture, Value
Philips always goes above and beyond. So they will review our asks about anything new, and they will...
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Relationship
We have excellent support. Philips is always alerting us to potential problems with major alerts....
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Product
Even given the downtime, our radiologists still want the product. So even though there are times...
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Operations
We have had good training. We haven't had anything recently from Philips just because we have had...
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Relationship, Product
I would recommend the system again. Obviously, I would give some knowledge of the stability issues,...
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Relationship, Product
The design of the system is great. But the stability is poor. Philips is very responsive, but the...
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Relationship
Philips goes above and beyond. We have had chats with the CEO for Philips’ global work, so they are...
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Culture, Relationship
Philips has been all right. We are on a bit of a journey with them. We have been in a contract with...
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Loyalty, Relationship, Product
There is a lot of functionality that is built into the PACS, and we would have to go to a...
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Product
Philips’ integration is really good. They have developed XDS and XDS-I, and we have XDS-I live, so...
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Product
We don't have many problems with the ease of use. Like with any system, there are other things that...
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Product, Value
We would have to score Philips a little lower for driving tangible outcomes. The software is great,...
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Product
Integration with other Philips products, like IntelliSpace Portal or Advanced Visualization...
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Relationship
I would like more frequent personal phone contact after reporting a disruption. Right now, most...
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Relationship
Philips has a dedicated team that really knows the infrastructure of Image Management Vue PACS.
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Product
Philips needs to move toward AI technology adoption.
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Relationship
One of Philips' strengths as a vendor is their service.
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Operations, Product
Philips' products have evolved with advanced embedded features, like MRI perfusion, which reduce the...
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Loyalty
I would buy Image Management Vue PACS again. The only other serious vendor when we first looked was...
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Culture, Loyalty, Relationship
We have a single contract across the network, so that should be easier to manage. Our long-standing...
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Operations, Product
The Image Management Vue PACS cloud implementation has added delays. Moving data to the new data...
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Value
Philips doesn’t charge for every little thing. In the past, we would have been billed for far more,...
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Product
Image Management Vue PACS integrates from a nonclinical IT side, and it is easy to look after. The...
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Relationship
Philips’ service team is very hit or miss. We can log tickets, and if the ticket is Priority 1, the...
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Relationship
Overall, everyone that we deal with from Philips is really nice and helpful. The people on the...
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Operations, Product
Image Management Vue PACS is very easy to use and easy to train additional staff on. It is very...
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Product
The PACS reporting module could be improved by incorporating more web features and more integration...
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Relationship
Philips is very responsive to the customer and is quick to resolve issues in a timely manner.
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Loyalty, Product
Image Management Vue PACS is not compatible with Windows 11. That means we can’t install it on all...
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Operations
We have been waiting several months to get training from PACS consultants, but we haven’t heard...
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Relationship
Philips does keep all promises. They were a bit slow with the previous version of the solution, but...
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Relationship
At Philips, we have very high escalation options. Philips tries to do everything, but they don't...
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Culture, Loyalty, Value
I am so sick of Philips. For an upgrade we were working on, we needed a small piece of work done by...
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Product
Image Management Vue PACS is fed into our EPR in the trust. When people are in our EPR, they only...
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Loyalty
Concerning moving to the cloud, my concerns are not to do with Philips' actual PACS. My concerns are...
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Relationship, Product
We did have a period of instability with Image Management Vue PACS a while ago, but the issue was...
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Relationship
Philips is very proactive about getting interoperability with other things. The issue Philips has is...
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Loyalty
We have already found a lot of workflow problems with the new cloud PACS and bringing in lots of...
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Operations
Philips has videos and live training, but they also have apps and trainers who are very...
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Loyalty, Product
I have been using Image Management Vue PACS for over a decade, and it hasn't massively changed over...
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Product
It’s been really good with the current Image Management Vue PACS system that we’ve got. It’s been...
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Product
My experience with Philips has been very good, but there are developments to be made and a few...
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Loyalty, Product
Image Management Vue PACS is straightforward and easy to use. Only its color and template have...
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Relationship
Philips' response times for support are very good. Philips is based fairly locally, and they are...
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Value
We love the solution, and Philips has solutions in their catalog that we would definitely buy if we...
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Relationship, Operations
Regarding the experience we had with our implementation, we had to take our issues to a high level...
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Relationship
Resources have been our main issue with Philips. It has been very difficult to get ahold of key...
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Product
Image Management Vue PACS is pretty stable compared to a lot of the other stuff that we use on the...
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Relationship
The local support from Philips is excellent. However, the issue that we have is that the first line...
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Relationship, Operations
Philips attempts to keep all of their promises within their ability, but they sometimes aren’t able...
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Product, Value
To improve our experience as a customer, the vendor should enhance the interoperability and data...
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Product
We have been a bit disappointed with the system. Philips has a poor response time. However, the...
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Relationship
The supplier could improve my experience by providing more frequent updates and responding more...
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Product
The system's greatest strengths are reliability and ease of use.
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Product
Image Management Vue PACS gives us agility in our day-to-day use.
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Relationship
To improve the customer experience, the supplier could provide greater opportunities for problem...
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Value
The greatest opportunity to improve the product is to make it more cost-effective while better...
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Product
Philips has market stability and brand recognition.
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Operations, Product
When version upgrades of Image Management Vue PACS happen, we always do some testing, and we always...
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Relationship
Usually, we can reach Philips easily, and we have 24/7 support. During working hours, the local team...
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Operations
The implementation of Image Management Vue PACS went very smoothly, but there were some problems...
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Loyalty
When in the market, we did a tender, and there were a few companies who made an offer. We chose...
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Value
Philips usually avoids charging for every little thing. We had some discussions about that in the...
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Product
In the last couple of months, things with Image Management Vue PACS have been going quite well. We...
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Relationship
Philips keeps all promises. Sometimes things are a bit difficult, so delivering things may take some...
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Relationship, Product
The changes that Philips could make to improve our experience as a customer would be to improve the...
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Product
What we like most about Image Management Vue PACS is that it is fast and reliable. The product is of...
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Product
A lot is possible with the solution's user interface, but not everything is easy to find.
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Relationship, Product
Philips is open to new developments. I like that their product is integrated with speech options.
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Product
Philips' opportunity to improve the product is with AI integration, including LLM capabilities, with...
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Product
Philips has quick follow-up on cases. All studies are visually accessible in the PACS, even if they...
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Product
We see many issues with Image Management Vue PACS, especially when considering how much we use it....
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Culture, Loyalty, Value
We have had some tangible results, but not to the extent that we would like. The access rates are...
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Product
Image Management Vue PACS is not a multisession product. That means that if someone logs in on a PC,...
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Product
A major limitation is the number of exams we can open with Image Management Vue PACS in a fat...
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Product
We have our hands on the system configuration tools, but they are such a pain. On every remote PACS...
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Operations
Philips provides at least one trainer, if they can, during the go-live week. If an organization is...
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Value
Philips doesn't charge for everything we ask for. When we ask for a little parameter to be changed,...
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Relationship
I like Image Management Vue PACS. However, Philips' biggest opportunities for improvement are around...
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Product
There are two main things I like about Image Management Vue PACS. First is the integrated reporting....
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Relationship
The people who work at Philips, formerly Carestream, in our region are now very approachable and...
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Culture
Philips does keep all pomises. I vaguely recall that something promised during the sales process...
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Product, Value
An advantage is that Image Management Vue PACS offers several extra visualization tools that I find...
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Operations, Value
We haven’t asked Philips for much since the implementation. But we did need some help implementing...
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Loyalty, Value
I think my satisfaction with Image Management Vue PACS will decrease. In other institutions I have...
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Loyalty
There had long been a desire to replace our previous PACS with the Philips system. A leader made it...
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Operations
Philips has a very interesting approach for implementation. They train the people who will operate...
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Relationship, Operations
The implementation of Image Management Vue PACS was good. We had good support from Philips. I think...
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Relationship
We are very unsatisfied with Philips’ management team. Our jobs are difficult if the product doesn't...
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Operations
Philips’ training was not so bad, and Image Management Vue PACS' integration was okay. Also, the...
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Loyalty
We are changing to a new product because we are totally not satisfied with the solution's...
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Operations, Product
We have radiologists from other organizations who find using Image Management Vue PACS easier to...
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Relationship
In general, things with Philips are all good, and we get good support from them. Every time we...
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Loyalty, Product
Philips' biggest opportunity to improve Image Management Vue PACS is to move to web reporting for...
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Relationship, Product
Reliability is Philips' strength. I like their instant access and workflow efficiency.
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Relationship, Value
I am not sure I would buy Image Management Vue PACS again. If things continue the way they are, I...
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Product
Image Management Vue PACS meets the functionality needed for the services we provide, but the speed...
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Relationship
I haven't seen anything that has come out from Philips recently other than a reactive approach. We...
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Product
From a regulatory point, everything is covered with Image Management Vue PACS.
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Operations
The implementation of Image Management Vue PACS took longer than we expected, and there was a bit of...
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Relationship
Our local Philips support team is too small, especially the group of analysts. Every year, they say...
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Relationship
When we depend on Philips’ R&D, especially when things are escalated, we just have to wait. There is...
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Relationship
Philips keeps their promises after a lot of pushing, but their post-sale support is terrible. We...
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Product
Philips has a better product than other PACS vendors. Our doctors prefer the Philips product to...
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Value
Philips is very expensive, and they charge a lot for every little thing. Also, based on history,...
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Value
Image Management Vue PACS is not cloud native yet. Philips just migrates the storage to the cloud,...
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Loyalty, Product
Regarding patient notifications and connectivity with AI algorithms for integration, Image...
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Product
The advantages of being in the cloud are greater in PACS products because of the provider-patient...
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Loyalty, Relationship
There is a lot left to be desired with the design and response of Image Management Vue PACS. There...
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Relationship, Value
Philips has very few staff members assigned to the PACS area, and there are many clients. The demand...
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Operations
Philips needs to know their own product better. We had an upgrade a while ago, and the Philips team...
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Relationship
Philips' service and support are very good. We deal with one specific service engineer who is very...
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Relationship
One of the biggest opportunities for product improvement would be enhancing the speech function....
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Product
The vendor’s strongest features include their software's seamless integration with the RIS and our...
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Product
We have had trouble connecting Image Management Vue PACS to different systems and our EMR. That is...
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Culture
We have a global contract, so Philips doesn't charge us. Our contract covers things. There are no...
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Relationship
I like Image Management Vue PACS. Our old system was a mess. We didn't have all of the features we...
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Product
The problem with Image Management Vue PACS is that it is based on a C/S structure. So it relies on...
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Value
Philips charges for everything. For example, we asked Philips to remove a segment from a report...
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Operations
We had a recent update with Philips where we couldn’t set up a new environment. The initial...
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Product
One core thing in Philips’ PACS that was developed for our organization stopped working. It started...
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Product
Once an organization has Philips' solution running smoothly without any issues, it is good.
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Loyalty
One of our motivations for getting rid of Philips is financial. It is really difficult to scale,...
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Product
The biggest opportunities for product improvement lie in enhancing overall system stability and...
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Product
The vendor’s biggest strengths include a fairly robust user interface and embedded, advanced-image...
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Loyalty, Relationship
Philips provides good service support. The acquisition by Philips is now finally resulting in new...
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Loyalty, Relationship, Product
Philips could improve their segmentation algorithms. However, more and more of the work will go to...
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Loyalty
Image Management Vue PACS is part of our long-term plans. All our hospitals use Philips. Image...
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Relationship
We have excellent communication with the support engineers and with the supplier in general.
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Product
When the software works, it works well and is simple to use. It is user-friendly. I like the image...
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Relationship, Product
The biggest opportunities are ensuring that the product is reliable. The vendor needs to sort out...
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Relationship, Product
Since our last upgrade, our constant complaint with Philips is that our version always presents...
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Operations
I rate the quality of implementation a little lower because it wasn't as good as other...
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Relationship
We benefit from working with a third-party team that is dedicated to the Philips environment and...
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Loyalty
We plan to keep Image Management Vue PACS. Of course, when it comes to the time of renewal, we have...
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Culture, Value
For our model, Philips doesn't charge us for every little thing. We drafted a good contract model...
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Operations, Product
We got everything we asked for with training, but we didn't need that much because we don't use a...
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Product
Our users have asked for some things and haven't gotten them. I talked with a doctor who told me...
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Relationship
We always have to ask the Philips staff to solve our problems, so the support is always reactive,...
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Relationship
After Philips took over the Carestream division, they promised a lot but did very little. The...
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Product, Value
I would buy Image Management Vue PACS again. Image Management Vue PACS is a good product. Not a lot...
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Product
The quality of Image Management Vue PACS rates just above the middle of the road because of the...
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Relationship
In the last few months, there has been a drop in the services from Philips. Multiple instances of...
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Product
I don't use the PACS product very much, and I found it initially a bit challenging to search for...
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Culture
My wish would be for Philips to provide a truly zero-footprint diagnostic viewer. Having that would...
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Product
Philips has a true integrated solution that is based on a single database. That is a key strength of...
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Relationship
Philips could improve their service quality. I would like them to increase the number of post-sales...
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Product
Image Management Vue PACS is relatively stable.
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Loyalty, Product
Philips needs to focus on AI capabilities and security aspects, like image-size compression,...
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Product
Image Management Vue PACS is flexible and configurable. It has several unique capabilities that are...
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Relationship
Philips is more reliable than other PACS vendors. Philips tends to keep their word. If that...
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Relationship
Philips could be a bit more proactive.
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Relationship
Philips could improve my experience by providing better support and making more human resources available....
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Product
Image Management Vue PACS has good technology, but it needs more innovation and should be faster to...
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Relationship, Product
I think there is a lot of technical debt in terms of risks and the PACS products being historically...
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Loyalty
We are aware that this PACS is probably falling behind a lot of the other market-leading tools, so...
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Value
From a nickel-and-diming perspective, Philips is actually good. They are willing to work with us....
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Loyalty, Product
The most important thing that Philips could work on right now is improving the product and getting...
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Product
I'm reasonably happy with the quality of the product. The uptime with our specific architecture is...
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Product
We do see limitations when we are working with studies that are not coming in or that aren't known...
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Operations, Product
For the admin side, it sounds like the ease of use is a bit of a pain in that the back-end...
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Product
Image Management Vue PACS is not the fastest solution to report with at the moment. Maybe it is just...
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Product
We are reasonably happy with Enterprise Viewer Vue Motion, so the general clinicians using the...
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Loyalty, Product
There is a new version that we should be moving onto sooner or later, but we are not there yet. The...
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Relationship
There is a tendency for the small problems to get a bit forgotten. The regional team has a lot of...
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Culture, Relationship
The proactivity of Philips is not so good except for the proactivity of the product team. When there...
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Loyalty, Relationship
We see the neighbor's grass, and it looks pretty green. However, at the same time, we have a good...
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Relationship
The sheer contactability is something I appreciate about working with Philips. We have 24/7 support...
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Product
From the user side, we saw very little in terms of enhancement with the most recent upgrade. It...
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Relationship
As an organization, Philips is very good with integration. The only limitations we see are just the...
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Loyalty, Relationship
Working with Philips has actually been quite good in that we have developed a good working...
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Relationship, Product
The major problems we have had so far are more technical than they are related to the organization....
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Relationship
There is always something niggling in the background of Image Management Vue PACS. There are small...
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Loyalty, Product
The solution is pretty easy to use, but it is dated. The vendor delivered one thing for us, but I...
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Loyalty, Relationship
The executive involvement with the vendor has changed. The executives want to meet with us now. They...
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Relationship, Product
In a quick summary, our experience with Philips has been stable, but some of the long-standing...
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Value
The system is not expensive, but the vendor certainly charges me for every little thing at the...
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Relationship
We have moved certain imaging things over to another vendor due to some quality concerns. Carestream...
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Relationship
There haven't been any surprising improvements or service degradations since about a year ago....
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Product
The biggest opportunity for product improvement is in having a better discrepancy follow-up solution....
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Product
What I like most about the product is that it is easy to use.
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Product
The areas for improvement are the speed of study visualizations and the fast access to patient...
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Relationship
What I like the most about Philips is their constant presence on-site. The system is easy to use for...
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Relationship
When we open a ticket with Philips, they do not understand the severity of our ticket. For example,...
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Product
Image Management Vue PACS is handling most of what our users want, and most of them are satisfied....
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Relationship
The vendor's strengths are the reliability of their service and that we can get direct contact with...
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Loyalty, Operations, Product
We have done an upgrade for the new Philips solution because we are Carestream users. Philips...
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Value
For what we requested, Image Management Vue PACS meets our requirements. Of course, we have more...
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Loyalty, Product
Of course, everybody now says they want AI, but it is not only about AI. It is about the actual goal...
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Relationship
Overall, for the past several years the support from Philips has been at the top, but we are in an...
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Culture, Loyalty
Philips is coming out with a new analytics solution. They are calling it PerformanceBridge. We are...
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Operations
Philips could have provided more training. We had a somewhat brief remote course for Image...
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Product
We don't see significant integration issues with Image Management Vue PACS, except for the usual...
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Relationship
One downside to the support for Image Management Vue PACS is the support during nighttime hours....
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Product
Some of our PACS servers that are managed through Image Management Vue PACS are on different...
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Relationship
When we open tickets with Philips, those tickets are typically handled within a day. Also, we have...
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Product
I would like Philips to improve how Image Management Vue PACS handles anonymizations, which happen...
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Product
The vendor needs to improve the usability of the product. Using the product should be simpler and...
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Relationship
We have an on-site support person in the hospital who does most of the work. If someone asked me...
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Loyalty, Product
Image Management Vue PACS is an excellent product. I would buy Image Management Vue PACS again for...
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Relationship
Because of the quality of the support we are receiving, we experience a lot of stress. This is very...
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Product
Carestream does not even integrate with Philips Tasy HTML5, so there are two solutions from the same...
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Operations, Value
There are no trainings from Philips unless we pay. If I had a company like Philips, it would be in...
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Loyalty, Product
I expect a cloud system for Carestream in which the doctor can consult things quickly and where the...
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Relationship
We talk to two different support teams. They are in a centralization movement, but the relationship...
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Relationship, Product, Value
In terms of PACS solutions, Philips is the market leader. The doctors like Image Management Vue PACS...
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Operations
We acquired the solution, and it was incorporated later. We had a bad transition to this PACS...
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Relationship
What I'm anticipating in the future is an improvement in the vendor's support. I also feel there has...
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Relationship
The vendor's support has declined a lot. I don't know what happened, but it was one of the things...
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Relationship
Whenever I needed to solve more serious problems and went to a higher level of executive on the...
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Relationship, Product
The vendor is open to new technologies, such as AI.
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Product
The thing that I don't like about the system is that there are huge difficulties with integrating...
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Loyalty
We are going to move away from Philips. The evaluation is being done by a group that is in charge of...
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Relationship, Product
I don't like relatively old solutions. We have some problems with stability due to the fact that the...
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Product
The only point of improvement that I would suggest is for the vendor to evolve the integration...
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Value
Image Management Vue PACS is too expensive. Philips doesn't charge to quote, but everything comes in...
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Relationship
None of our vendors are very proactive, but I received an email recently from Philips warning me...
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Operations
Philips has evolved in their training, especially online. They have a learning center where we can...
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Loyalty
The only thing we haven't obtained from Philips yet is AI. They should explore that a bit more. The...
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Relationship
Compared to other vendors, I really appreciate how quickly Philips responds to tickets or calls....
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Product
Philips performed well on the integrations with all the other services that weren't dependent on...
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Value
Image Management Vue PACS absolutely generates tangible, quantifiable results. We can connect from...
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Culture, Relationship
We have a good relationship with Philips. For Image Management Vue PACS updates, at each contract...
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Product
We have another PACS for reconstruction. It is a server that we use to reconstruct CTs and MRIs....
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Operations
My score for training is at the top of the scale. When we updated Image Management Vue PACS before...
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Product
The overall quality of Image Management Vue PACS is perfect. I like that it is not complicated. It...
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Product
Philips could improve the way the system imports images from other hospitals. When a patient comes...
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Product
One thing that shouldn't change in Image Management Vue PACS is the ease of acquisition and the ease...
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Product, Value
In terms of reporting radiological images, Image Management Vue PACS provides tangible results as it...
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Relationship, Product
My experience with Philips has been quite good. Recently, we resolved various errors in reporting...
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Relationship
Philips' support is a bit slow in terms of problem resolution.
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Relationship, Product
Philips' biggest strength is their quick response to problems. I like that Image Management Vue PACS...
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Relationship
To improve my experience, Philips could have more interactivity with AI products.
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Operations
The vendor could improve their support by having a more functional scaling process. We are a more...
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Relationship, Value
The vendor is reasonable with costs. They are not absurd. But we have to influence some things. The...
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Relationship, Operations
For implementations, Philips has little talent available. Sometimes we realize that the lack ends up...
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Relationship, Product
In terms of stability, development, and quality, the product has been improving well.
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Relationship
We had the product when the vendor was Carestream, and Philips bought the solution. Carestream's...
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Relationship
We have a channel for communication with the vendor. We have executive access, even to executives...
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Product
We haven't seen any new features from Philips in the past six to twelve months.
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Relationship
Everything has become very bureaucratic since Philips took over. The vendor feels very corporate and...
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Loyalty
We are looking at replacing Image Management Vue PACS. While it is a good system, its reliability...
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Product
Image Management Vue PACS is a good PACS. It has served us well, and it has solid functionalities....
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Product
We have a funny system where Image Management Vue PACS can't connect with the electronic patient...
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Relationship
Philips has never alerted me about anything, so they are not very proactive.
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Value
I don’t know how much we paid for Image Management Vue PACS, but if the product was within our...
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Product
I'm not entirely happy with Image Management Vue PACS. Some of the functions are not that user...
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Relationship, Operations
Philips could improve my experience by having a quicker process for scoping new projects, quoting,...
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Relationship
In terms of technical support, the reseller is very heavily reliant on Philips. They don't have any...
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Relationship
We have informed Philips of a bug multiple times. They have promised that they will fix it, but it...
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Product
Philips' software is buggy, and it crashes. Some of the vendor's archiving jobs don't work very...
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Relationship
Philips is good in terms of support. They support us very well. Also, Image Management Vue PACS is...
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Product
Image Management Vue PACS is great. I would absolutely use the product again; I would have no...
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Operations
Philips is pretty good at implementations. They know how to do those, and they provide the right...
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Product
The functionality is good, but the hardware falls over a bit more frequently than I would like. We...
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Relationship
Philips is not brilliant with support. The first thing they do is blame us before they look at their...
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Loyalty, Value
Philips won't give us access to any of the analytics unless we buy them, and we don't want to buy...
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Product
It is very difficult to get Image Management Vue PACS to work within our environment. With things as...
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Operations, Product
The product is a very simple, intuitive system to use. As a result of it being intuitive, we don't...
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Value
Philips absolutely charges for everything they can, and we are seeing that more with our transition...
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Relationship
Philips could enhance their support and the number of people that they provide on any project to...
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Loyalty, Product
The system has had the same hardware design since the early 2000s. This thing should sing, dance,...
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Culture, Product
More than several years ago, we were told that we would have a zero-footprint diagnostic viewer...
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Loyalty, Relationship, Operations
Philips doesn’t have a five-year plan for how to move to the public cloud, and that is really...
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Operations
The training from Philips is pretty good. It is not very frequent, but it is definitely high-quality...
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Product
Philips' system integrates with our EPR solution, but the audit trail doesn't work properly. We can...
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Culture, Relationship
I would not buy Philips' product again. I haven't found our relationship with the vendor to be...
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Loyalty, Relationship
Philips knows we are moving away from them, and they have not been a very helpful company. That has...
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Product
One functionality that I would like Philips to add is very operational and not essential. I would...
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Relationship
I was very upset with Philips in past years regarding support because I felt forgotten by Philips....
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Value
Philips' tool is less economical compared to other products. I turned to Philips because I already...
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Relationship
We have had some minor issues with Image Management Vue PACS, but they have always been resolved....
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Product
We like that the product interfaces with Epic's system. I do the vast majority of my image viewing...
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Product
The vendor could improve by ensuring that upgrades do not crash. We had an upgrade, and the system...
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Product
We don’t like that the integration of external examinations only works without manual assistance in...
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Product
We like working with Philips. We can create reports in the PACS with speech recognition. There are...
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Product
Image Management Vue PACS is easy to handle; there is no need to change platforms for many special...
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Loyalty
In October, Philips is having an annual event for customers where Philips launches some features....
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Operations
While we are in the design phase and the implementation, I see proactivity from Philips. After we go...
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Culture
Everything that is agreed upon is charged by Philips. I don't see anything being charged beyond what...
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Product, Value
We had some wear and tear with Philips in the update of our version. The product that would replace...
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