Image Management Vue PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Culture

My wish would be for Philips to provide a truly zero-footprint diagnostic viewer. Having that would...

Feb 2025
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Director

Product

Philips has a true integrated solution that is based on a single database. That is a key strength of...

Feb 2025
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Director

Relationship

Philips could improve their service quality. I would like them to increase the number of post-sales...

Jan 2025
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Director

Product

Image Management Vue PACS is relatively stable.

Jan 2025
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VP/Other Executive

Loyalty, Product

Philips needs to focus on AI capabilities and security aspects, like image-size compression,...

Jan 2025
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VP/Other Executive

Product

Image Management Vue PACS is flexible and configurable. It has several unique capabilities that are...

Jan 2025
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CMIO

Relationship

Philips is more reliable than other PACS vendors. Philips tends to keep their word. If that...

Jan 2025
||
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CMIO

Relationship

Philips could be a bit more proactive.

Jan 2025
||
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VP/Other Executive

Relationship

Philips could improve my experience by providing better support and making more human resources available....

Jan 2025
||
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VP/Other Executive

Product

Image Management Vue PACS has good technology, but it needs more innovation and should be faster to...

Jan 2025
||
(0)
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Physician

Product

The UI is designed well. There are sufficiently advanced visualization modules embedded into the...

Jan 2025
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Physician

Relationship, Product

Philips could do with having an R&D presence in our country. Having a proper R&D setup in our...

Jan 2025
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Physician

Relationship, Operations

Philips has a large global install base, so it is usually easy to get solutions to any RIS or PACS...

Jan 2025
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CMIO

Relationship, Product

I think there is a lot of technical debt in terms of risks and the PACS products being historically...

Jan 2025
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CMIO

Loyalty

We are aware that this PACS is probably falling behind a lot of the other market-leading tools, so...

Jan 2025
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CMIO

Value

From a nickel-and-diming perspective, Philips is actually good. They are willing to work with us....

Jan 2025
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CMIO

Loyalty, Product

The most important thing that Philips could work on right now is improving the product and getting...

Jan 2025
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CMIO

Product

I'm reasonably happy with the quality of the product. The uptime with our specific architecture is...

Jan 2025
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CMIO

Product

We do see limitations when we are working with studies that are not coming in or that aren't known...

Jan 2025
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CMIO

Operations, Product

For the admin side, it sounds like the ease of use is a bit of a pain in that the back-end...

Jan 2025
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CMIO

Product

Image Management Vue PACS is not the fastest solution to report with at the moment. Maybe it is just...

Jan 2025
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CMIO

Product

We are reasonably happy with Enterprise Viewer Vue Motion, so the general clinicians using the...

Jan 2025
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CMIO

Loyalty, Product

There is a new version that we should be moving onto sooner or later, but we are not there yet. The...

Jan 2025
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CMIO

Relationship

There is a tendency for the small problems to get a bit forgotten. The regional team has a lot of...

Jan 2025
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CMIO

Culture, Relationship

The proactivity of Philips is not so good except for the proactivity of the product team. When there...

Jan 2025
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CMIO

Loyalty, Relationship

We see the neighbor's grass, and it looks pretty green. However, at the same time, we have a good...

Jan 2025
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CMIO

Relationship

The sheer contactability is something I appreciate about working with Philips. We have 24/7 support...

Jan 2025
||
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CMIO

Product

From the user side, we saw very little in terms of enhancement with the most recent upgrade. It...

Jan 2025
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CMIO

Relationship

As an organization, Philips is very good with integration. The only limitations we see are just the...

Jan 2025
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CMIO

Loyalty, Relationship

Working with Philips has actually been quite good in that we have developed a good working...

Jan 2025
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CMIO

Relationship, Product

The major problems we have had so far are more technical than they are related to the organization....

Jan 2025
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CMIO

Relationship

There is always something niggling in the background of Image Management Vue PACS. There are small...

Jan 2025
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Director

Loyalty, Product

The solution is pretty easy to use, but it is dated. The vendor delivered one thing for us, but I...

Jan 2025
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Director

Loyalty, Relationship

The executive involvement with the vendor has changed. The executives want to meet with us now. They...

Jan 2025
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Director

Relationship, Product

In a quick summary, our experience with Philips has been stable, but some of the long-standing...

Jan 2025
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Director

Value

The system is not expensive, but the vendor certainly charges me for every little thing at the...

Jan 2025
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Director

Relationship

We have moved certain imaging things over to another vendor due to some quality concerns. Carestream...

Jan 2025
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Director

Relationship

There haven't been any surprising improvements or service degradations since about a year ago....

Jan 2025
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CMIO

Product

The biggest opportunity for product improvement is in having a better discrepancy follow-up solution....

Dec 2024
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CMIO

Product

What I like most about the product is that it is easy to use.

Dec 2024
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Manager

Product

The areas for improvement are the speed of study visualizations and the fast access to patient...

Dec 2024
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Manager

Relationship

What I like the most about Philips is their constant presence on-site. The system is easy to use for...

Dec 2024
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Manager

Relationship

When we open a ticket with Philips, they do not understand the severity of our ticket. For example,...

Dec 2024
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Manager

Product

Image Management Vue PACS is handling most of what our users want, and most of them are satisfied....

Dec 2024
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Manager

Relationship

The vendor's strengths are the reliability of their service and that we can get direct contact with...

Dec 2024
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Manager

Loyalty, Operations, Product

We have done an upgrade for the new Philips solution because we are Carestream users. Philips...

Dec 2024
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Manager

Value

For what we requested, Image Management Vue PACS meets our requirements. Of course, we have more...

Dec 2024
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Manager

Loyalty, Product

Of course, everybody now says they want AI, but it is not only about AI. It is about the actual goal...

Dec 2024
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Manager

Relationship

Overall, for the past several years the support from Philips has been at the top, but we are in an...

Dec 2024
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Manager

Culture, Loyalty

Philips is coming out with a new analytics solution. They are calling it PerformanceBridge. We are...

Dec 2024
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Operations

Philips could have provided more training. We had a somewhat brief remote course for Image...

Dec 2024
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Product

We don't see significant integration issues with Image Management Vue PACS, except for the usual...

Dec 2024
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Relationship

One downside to the support for Image Management Vue PACS is the support during nighttime hours....

Dec 2024
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(0)
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Product

Some of our PACS servers that are managed through Image Management Vue PACS are on different...

Dec 2024
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(0)
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Relationship

When we open tickets with Philips, those tickets are typically handled within a day. Also, we have...

Dec 2024
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Product

I would like Philips to improve how Image Management Vue PACS handles anonymizations, which happen...

Dec 2024
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Director

Product

The vendor needs to improve the usability of the product. Using the product should be simpler and...

Dec 2024
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Director

Relationship

We have an on-site support person in the hospital who does most of the work. If someone asked me...

Dec 2024
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Director

Loyalty, Product

Image Management Vue PACS is an excellent product. I would buy Image Management Vue PACS again for...

Dec 2024
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Manager

Relationship

Because of the quality of the support we are receiving, we experience a lot of stress. This is very...

Dec 2024
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(0)
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Manager

Product

Carestream does not even integrate with Philips Tasy HTML5, so there are two solutions from the same...

Dec 2024
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Manager

Operations, Value

There are no trainings from Philips unless we pay. If I had a company like Philips, it would be in...

Dec 2024
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Manager

Loyalty, Product

I expect a cloud system for Carestream in which the doctor can consult things quickly and where the...

Dec 2024
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CIO

Relationship

We talk to two different support teams. They are in a centralization movement, but the relationship...

Dec 2024
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CIO

Relationship, Product, Value

In terms of PACS solutions, Philips is the market leader. The doctors like Image Management Vue PACS...

Dec 2024
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(0)
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CIO

Operations

We acquired the solution, and it was incorporated later. We had a bad transition to this PACS...

Dec 2024
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(0)
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CIO

Relationship

What I'm anticipating in the future is an improvement in the vendor's support. I also feel there has...

Dec 2024
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CIO

Relationship

The vendor's support has declined a lot. I don't know what happened, but it was one of the things...

Dec 2024
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CIO

Relationship

Whenever I needed to solve more serious problems and went to a higher level of executive on the...

Dec 2024
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(0)
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CIO

Relationship, Product

The vendor is open to new technologies, such as AI.

Dec 2024
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(0)
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CIO

Product

The thing that I don't like about the system is that there are huge difficulties with integrating...

Dec 2024
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CIO

Loyalty

We are going to move away from Philips. The evaluation is being done by a group that is in charge of...

Dec 2024
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CIO

Relationship, Product

I don't like relatively old solutions. We have some problems with stability due to the fact that the...

Dec 2024
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Director

Product

The only point of improvement that I would suggest is for the vendor to evolve the integration...

Dec 2024
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(0)
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Director

Value

Image Management Vue PACS is too expensive. Philips doesn't charge to quote, but everything comes in...

Dec 2024
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(0)
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Director

Relationship

None of our vendors are very proactive, but I received an email recently from Philips warning me...

Dec 2024
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(0)
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Director

Operations

Philips has evolved in their training, especially online. They have a learning center where we can...

Dec 2024
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Manager

Loyalty

The only thing we haven't obtained from Philips yet is AI. They should explore that a bit more. The...

Dec 2024
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Manager

Relationship

Compared to other vendors, I really appreciate how quickly Philips responds to tickets or calls....

Dec 2024
||
(0)
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Manager

Product

Philips performed well on the integrations with all the other services that weren't dependent on...

Dec 2024
||
(0)
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Manager

Value

Image Management Vue PACS absolutely generates tangible, quantifiable results. We can connect from...

Dec 2024
||
(0)
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Manager

Culture, Relationship

We have a good relationship with Philips. For Image Management Vue PACS updates, at each contract...

Dec 2024
||
(0)
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Manager

Product

We have another PACS for reconstruction. It is a server that we use to reconstruct CTs and MRIs....

Dec 2024
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(0)
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Manager

Operations

My score for training is at the top of the scale. When we updated Image Management Vue PACS before...

Dec 2024
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Manager

Product

The overall quality of Image Management Vue PACS is perfect. I like that it is not complicated. It...

Dec 2024
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(0)
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Manager

Product

Philips could improve the way the system imports images from other hospitals. When a patient comes...

Dec 2024
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Manager

Product

One thing that shouldn't change in Image Management Vue PACS is the ease of acquisition and the ease...

Dec 2024
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(0)
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Manager

Product, Value

In terms of reporting radiological images, Image Management Vue PACS provides tangible results as it...

Dec 2024
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(0)
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Manager

Relationship, Product

My experience with Philips has been quite good. Recently, we resolved various errors in reporting...

Dec 2024
||
(0)
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Manager

Relationship

Philips' support is a bit slow in terms of problem resolution.

Dec 2024
||
(0)
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Manager

Relationship, Product

Philips' biggest strength is their quick response to problems. I like that Image Management Vue PACS...

Dec 2024
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(0)
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Manager

Relationship

To improve my experience, Philips could have more interactivity with AI products.

Dec 2024
||
(0)
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CIO

Operations

The vendor could improve their support by having a more functional scaling process. We are a more...

Dec 2024
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CIO

Relationship, Value

The vendor is reasonable with costs. They are not absurd. But we have to influence some things. The...

Dec 2024
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CIO

Relationship, Operations

For implementations, Philips has little talent available. Sometimes we realize that the lack ends up...

Dec 2024
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(0)
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CIO

Relationship, Product

In terms of stability, development, and quality, the product has been improving well.

Dec 2024
||
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CIO

Relationship

We had the product when the vendor was Carestream, and Philips bought the solution. Carestream's...

Dec 2024
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CIO

Relationship

We have a channel for communication with the vendor. We have executive access, even to executives...

Dec 2024
||
(0)
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Physician

Product

We haven't seen any new features from Philips in the past six to twelve months.

Dec 2024
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(0)
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Physician

Relationship

Everything has become very bureaucratic since Philips took over. The vendor feels very corporate and...

Dec 2024
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Physician

Loyalty

We are looking at replacing Image Management Vue PACS. While it is a good system, its reliability...

Dec 2024
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(0)
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Physician

Product

Image Management Vue PACS is a good PACS. It has served us well, and it has solid functionalities....

Dec 2024
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(0)
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Physician

Product

We have a funny system where Image Management Vue PACS can't connect with the electronic patient...

Dec 2024
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(0)
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Physician

Relationship

Philips has never alerted me about anything, so they are not very proactive.

Dec 2024
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(0)
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Physician

Value

I don’t know how much we paid for Image Management Vue PACS, but if the product was within our...

Dec 2024
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(0)
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Physician

Product

I'm not entirely happy with Image Management Vue PACS. Some of the functions are not that user...

Dec 2024
||
(0)
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Manager

Relationship, Operations

Philips could improve my experience by having a quicker process for scoping new projects, quoting,...

Dec 2024
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(0)
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Analyst/Coordinator

Relationship

In terms of technical support, the reseller is very heavily reliant on Philips. They don't have any...

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship

We have informed Philips of a bug multiple times. They have promised that they will fix it, but it...

Dec 2024
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(0)
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Analyst/Coordinator

Product

Philips' software is buggy, and it crashes. Some of the vendor's archiving jobs don't work very...

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship

Philips is good in terms of support. They support us very well. Also, Image Management Vue PACS is...

Dec 2024
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(0)
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Manager

Product

Image Management Vue PACS is great. I would absolutely use the product again; I would have no...

Dec 2024
||
(0)
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Manager

Operations

Philips is pretty good at implementations. They know how to do those, and they provide the right...

Dec 2024
||
(0)
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Manager

Product

The functionality is good, but the hardware falls over a bit more frequently than I would like. We...

Dec 2024
||
(0)
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Manager

Relationship

Philips is not brilliant with support. The first thing they do is blame us before they look at their...

Dec 2024
||
(0)
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Manager

Loyalty, Value

Philips won't give us access to any of the analytics unless we buy them, and we don't want to buy...

Dec 2024
||
(0)
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Manager

Product

It is very difficult to get Image Management Vue PACS to work within our environment. With things as...

Dec 2024
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(0)
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Manager

Operations, Product

The product is a very simple, intuitive system to use. As a result of it being intuitive, we don't...

Dec 2024
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(0)
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Manager

Value

Philips absolutely charges for everything they can, and we are seeing that more with our transition...

Dec 2024
||
(0)
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Manager

Relationship

Philips could enhance their support and the number of people that they provide on any project to...

Dec 2024
||
(0)
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Manager

Loyalty, Product

The system has had the same hardware design since the early 2000s. This thing should sing, dance,...

Dec 2024
||
(0)
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Manager

Culture, Product

More than several years ago, we were told that we would have a zero-footprint diagnostic viewer...

Dec 2024
||
(0)
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Manager

Loyalty, Relationship, Operations

Philips doesn’t have a five-year plan for how to move to the public cloud, and that is really...

Dec 2024
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(0)
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Manager

Operations

The training from Philips is pretty good. It is not very frequent, but it is definitely high-quality...

Dec 2024
||
(0)
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Manager

Product

Philips' system integrates with our EPR solution, but the audit trail doesn't work properly. We can...

Dec 2024
||
(0)
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Manager

Culture, Relationship

I would not buy Philips' product again. I haven't found our relationship with the vendor to be...

Dec 2024
||
(0)
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Manager

Loyalty, Relationship

Philips knows we are moving away from them, and they have not been a very helpful company. That has...

Dec 2024
||
(0)
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CEO/President

Product

One functionality that I would like Philips to add is very operational and not essential. I would...

Dec 2024
||
(0)
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CEO/President

Relationship

I was very upset with Philips in past years regarding support because I felt forgotten by Philips....

Dec 2024
||
(0)
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CEO/President

Value

Philips' tool is less economical compared to other products. I turned to Philips because I already...

Dec 2024
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CEO/President

Relationship

We have had some minor issues with Image Management Vue PACS, but they have always been resolved....

Dec 2024
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Physician

Product

We like that the product interfaces with Epic's system. I do the vast majority of my image viewing...

Dec 2024
||
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Physician

Product

The vendor could improve by ensuring that upgrades do not crash. We had an upgrade, and the system...

Dec 2024
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Manager

Product

We don’t like that the integration of external examinations only works without manual assistance in...

Dec 2024
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Manager

Product

We like working with Philips. We can create reports in the PACS with speech recognition. There are...

Dec 2024
||
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Manager

Product

Image Management Vue PACS is easy to handle; there is no need to change platforms for many special...

Dec 2024
||
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CIO

Loyalty

In October, Philips is having an annual event for customers where Philips launches some features....

Dec 2024
||
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CIO

Operations

While we are in the design phase and the implementation, I see proactivity from Philips. After we go...

Dec 2024
||
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CIO

Culture

Everything that is agreed upon is charged by Philips. I don't see anything being charged beyond what...

Dec 2024
||
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CIO

Product, Value

We had some wear and tear with Philips in the update of our version. The product that would replace...

Dec 2024
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Director

Loyalty

In terms of innovation, Carestream is on a plateau. However, the vendor has shown us some...

Nov 2024
||
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Director

Relationship

The vendor needs to facilitate technical support and improve active listening. There are forums...

Nov 2024
||
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Director

Relationship

The vendor's support leaves a lot to be desired. It is almost nonexistent. It is very difficult to...

Nov 2024
||
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Director

Product

Carestream is a focused product that can do image acquisition, process images, select key images,...

Nov 2024
||
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Director

Operations

Within the training scope for our radiologists and technicians who perform image acquisitions,...

Nov 2024
||
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Manager

Loyalty

Image Management Vue PACS was actually Carestream before it was purchased by Philips. The system has...

Nov 2024
||
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Manager

Product

The system is simple and basic. It works, and radiologists who have never worked on anything else...

Nov 2024
||
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Manager

Relationship, Operations

Initially, we didn't receive any training for the system, but the vendor has tried to make up for...

Nov 2024
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Manager

Relationship, Operations, Product

An upgrade that Philips did a few years ago was a total failure. There were issues after the update...

Nov 2024
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Manager

Loyalty, Product

We are very dissatisfied with the quality of the system. The main complaints that I get from my...

Nov 2024
||
(0)
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Manager

Relationship

Philips' staff members are wonderful. Every person we have worked with from Philips has been very...

Nov 2024
||
(0)
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Manager

Loyalty

Overall, we are still happy with the product. I don't see us looking to replace it. However, our...

Nov 2024
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Manager

Operations, Value

The vendor's training has a ridiculous dollar value assigned to it.

Nov 2024
||
(0)
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Manager

Product

The vendor has an orchestration module where we can use a workflow engine to give certain reports to...

Nov 2024
||
(0)
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Manager

Relationship

The vendor's service is pretty good, but the vendor may be missing some things. Sometimes, our...

Nov 2024
||
(0)
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Manager

Relationship

Philips' executive involvement is good. The vendor held a workshop to present some things. That was...

Nov 2024
||
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Manager

Value

Philips could focus on novel funding approaches. They could also focus on having an operating...

Nov 2024
||
(0)
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Manager

Relationship, Operations

The vendor has been supportive in terms of integration. We had a big project where we wanted to fix...

Nov 2024
||
(0)
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Manager

Loyalty, Value

In our region, there has been a huge budget issue. There is no money for anyone to do anything. The...

Nov 2024
||
(0)
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Manager

Value

Philips charges have gotten a bit worse. Carestream was much better at not charging for every little...

Nov 2024
||
(0)
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Manager

Culture, Loyalty

We are looking at how to introduce AI and machine learning to our healthcare practice. We are...

Nov 2024
||
(0)
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Manager

Loyalty

One good thing is that the dust has settled on the acquisition of Carestream. That really put a...

Nov 2024
||
(0)
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Director

Relationship

Philips acquired a company that we were working with, and now things are confusing because we don’t...

Nov 2024
||
(0)
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Director

Loyalty, Relationship, Operations

We have a lot of projects going on with Philips, and we are planning to upgrade and implement...

Nov 2024
||
(0)
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VP/Other Executive

Relationship

We have had frequent outages with the system, and those outages have really had a clinical impact....

Nov 2024
||
(0)
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VP/Other Executive

Product

We are experiencing some reliability issues with the system. The problem is with the cloud. A lot of...

Nov 2024
||
(0)
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CIO

Relationship, Product

The thing I like most about Philips is their collaborative products, so the integration of those has...

Nov 2024
||
(0)
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CIO

Relationship

The challenge that we have with Philips is engagement at the support level; we have a problem with...

Nov 2024
||
(0)
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Analyst/Coordinator

Operations

I wouldn’t give Philips the highest rating for their implementation services because I have to do...

Nov 2024
||
(0)
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Analyst/Coordinator

Operations

The application training is very well done. The trainers from Philips are highly skilled and capable...

Nov 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

The solution works excellently. It is very versatile for our needs and meets all our...

Nov 2024
||
(0)
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Analyst/Coordinator

Relationship

The support from the vendor is good. We have 24/7 support. Philips is very responsive to calls and...

Nov 2024
||
(0)
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Analyst/Coordinator

Culture, Value

The vendor charges us for everything that isn’t covered in the contract, even for small changes we...

Nov 2024
||
(0)
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Analyst/Coordinator

Product

Not everything works as promised initially. Some functionalities didn’t work due to the type of...

Nov 2024
||
(0)
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Analyst/Coordinator

Product

Philips hasn’t released anything new in the last three years; there is not much evolution. It is...

Nov 2024
||
(0)
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Manager

Relationship

To enhance their support, the vendor should respond faster to nonurgent jobs. A little bit more...

Nov 2024
||
(0)
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Manager

Relationship

When the vendor responds to change requests, they are very accommodating and put things in there....

Nov 2024
||
(0)
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Manager

Loyalty, Relationship

When we first started with the vendor, they were very proactive. We used to have service meetings...

Nov 2024
||
(0)
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Manager

Operations

For the initial training itself, Philips sent us off to their headquarters in Genoa, Italy. The...

Nov 2024
||
(0)
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Manager

Culture, Loyalty, Product

The product works as promoted. There are just a couple of little things that don't work quite as we...

Nov 2024
||
(0)
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Manager

Product

We activated a certain center and everything, and that changed the way of working by enabling a...

Nov 2024
||
(0)
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Manager

Loyalty

Over a year of mainly data collection, we started the software selection process. We invited...

Nov 2024
||
(0)
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Manager

Loyalty, Product

In the future, I would definitely like to see functionality in the more refined aspects of...

Nov 2024
||
(0)
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Manager

Loyalty

The main driver that led us to choose Philips was an economic consideration; the financial burden...

Nov 2024
||
(0)
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Manager

Value

The results from this product have been tangible. All stakeholders use the PACS functionally...

Nov 2024
||
(0)
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Manager

Product

There is attention on expanding the radiology side. This project required internal governance and a...

Nov 2024
||
(0)
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Manager

Loyalty, Product

After going with Philips, the preparatory work began. We chose a cloud PACS with a single server...

Nov 2024
||
(0)
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Manager

Loyalty

Before choosing Philips, we conducted the entire workflow analysis, examined the applications...

Nov 2024
||
(0)
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Manager

Product

The product's quality is good. Aesthetically, it is a nice, very intuitive PACS. I would tell an...

Nov 2024
||
(0)
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Manager

Relationship, Operations

Philips keeps all promises, especially with the strong, internal teams. We have managed to extend...

Nov 2024
||
(0)
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Director

Loyalty, Product

We have seen some improvements to Philips' system. The system's architecture was assembled very well...

Oct 2024
||
(0)
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Director

Relationship, Operations

Philips provides training first with a group and then face-to-face. However, that is shared...

Oct 2024
||
(0)
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Director

Relationship

Philips could give us more feedback on the platform's news every few months. They could feed us...

Oct 2024
||
(0)
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Director

Operations, Product

I would tell others who are looking at the system that it works. It is mounted on top of an...

Oct 2024
||
(0)
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Director

Value

The system is a little more expensive than other options, but it is very good. Philips charges for...

Oct 2024
||
(0)
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CMO

Relationship

Philips is very passive and retroactive. They are not proactive. After an operational failure, they...

Oct 2024
||
(0)
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CMO

Product

The latest upgrades were good. When the product works, it has excellent quality. The doctors really...

Oct 2024
||
(0)
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CMO

Relationship, Product

Philips’ support has improved in recent years around the stability of the system. We had a lot of...

Oct 2024
||
(0)
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CMO

Value

We have been looking for cost-effectiveness and an increase in productivity through AI tools for...

Oct 2024
||
(0)
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CMO

Value

We thought things would improve a lot when Philips bought Carestream. Instead, the after-sales...

Oct 2024
||
(0)
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Director

Loyalty

If I were in a position to choose which vendor to get, I would do a review process for each product....

Oct 2024
||
(0)
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Director

Culture, Value

If Philips can fix what we need without a major change in their configuration, they will not charge...

Oct 2024
||
(0)
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Director

Relationship, Operations

We had a commitment from Philips to provide enough resources to cover our upgrade, but they only...

Oct 2024
||
(0)
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Director

Loyalty, Product

The older version of Image Management Vue PACS had some issues, so our users are happy with the...

Oct 2024
||
(0)
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Director

Culture, Loyalty

There is some room for improvement in terms of features in Image Management Vue PACS, but Philips...

Oct 2024
||
(0)
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Director

Relationship

Philips’ support team is available all the time when we need them, and that is because they have a...

Oct 2024
||
(0)
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Director

Relationship

There are some issues in Image Management Vue PACS that Philips’ support team can’t fix, and it...

Oct 2024
||
(0)
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Director

Value

Image Management Vue PACS is expensive, and not all hospitals in our country can afford the...

Oct 2024
||
(0)
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Director

Product

The Image Management Vue PACS integration with the EHR works as it is supposed to with no major...

Sep 2024
||
(0)
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Physician

Relationship

The product quality is not bad, but I don’t see anything new. Philips needs to speak to us, listen...

Sep 2024
||
(0)
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Manager

Relationship

The vendor's opportunity for improvement is to improve their quality and response time for...

Sep 2024
||
(0)
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Manager

Product

What I like most about the product is its quality and how it works. It works well. The radiologists...

Sep 2024
||
(0)
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Manager

Culture, Relationship

Sometimes the people who I am in contact with at the vendor have to pass on my question. The contact...

Sep 2024
||
(0)
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CIO

Product

Image Management Vue PACS is a very good product. It is stable. But I do not see any breakthrough...

Sep 2024
||
(0)
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CIO

Product

Image Management Vue PACS is a good product. The physicians and radiologists like it. It is really...

Sep 2024
||
(0)
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CIO

Relationship

When we call Philips' support people, they react. I would prefer not to have to call them. When I...

Sep 2024
||
(0)
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CIO

Relationship, Product

We have had some stability issues recently, so Image Management Vue PACS is not always on. Philips...

Sep 2024
||
(0)
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CIO

Operations

Philips acquired Carestream. They are reorganizing in order to cut their cost. The speed of delivery...

Sep 2024
||
(0)
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CMIO

Product

With Image Management Vue PACS, there are always needs for reconstruction in 3D. We have to pay too....

Sep 2024
||
(0)
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CMIO

Relationship, Product

Things are going well with Philips. Image Management Vue PACS is a good product, and even the...

Sep 2024
||
(0)
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Manager

Operations, Product

We have had lots of challenges migrating sites to the system. The system is okay, and it takes time....

Sep 2024
||
(0)
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Manager

Value

The attractive thing about Philips is the financial model whereby they supply all the hardware. We...

Sep 2024
||
(0)
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Manager

Relationship

We have had the involvement of various people at high levels from Philips who meet with us. We have...

Sep 2024
||
(0)
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Manager

Operations

There were certainly some competent people on-site to help out during the go-lives, and the most...

Sep 2024
||
(0)
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Manager

Product

We have had trouble with scenarios where a radiologist has had to switch between patients quickly...

Sep 2024
||
(0)
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Manager

Product

For DICOM pictures, the functionality is quite okay, but for non-DICOM pictures, it is not yet...

Sep 2024
||
(0)
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Manager

Relationship

In terms of the quality of Philips’ service, I would certainly not buy from them again. When we...

Sep 2024
||
(0)
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Manager

Relationship, Product

The system is not as good as we would expect. Philips could improve the user experience and the...

Sep 2024
||
(0)
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Manager

Loyalty

We are not likely to recommend the system. It can do the job quite well for a very small...

Sep 2024
||
(0)
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Manager

Relationship, Operations

One good thing about Philips is that we are not afraid that Philips will disappear; they are a huge...

Sep 2024
||
(0)
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Manager

Loyalty, Product

A big challenge we will face with the system is the shift from the heavy client to a zero-footprint...

Sep 2024
||
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