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Philips Tasy Java/HTML5 (Global) Commentary
Filtered view: (Latin America)

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

Philips Tasy HTML5 is in the top-10 products, but it has some shortcomings.

Comment Tone Negative
Pillars Product
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Manager

I think Philips adapts to certain businesses, such as a clinic that doesn't need much...

Comment Tone Negative
Pillars Product, Value
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Manager

Philips launched a portal solution that still isn’t fully ready for the market. What needs to change...

Comment Tone Negative
Pillars Relationship
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Manager

The rollout of the solution here was somewhat traumatic because, at the time, our leadership wanted...

Comment Tone Negative
Pillars Operations
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Manager

Philips does have an online training platform, but we have to pay for it.

Comment Tone Negative
Pillars Operations, Value
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Manager

Philips Tasy HTML5 is a very expensive system. There is room for improvement in the licensing model....

Comment Tone Negative
Pillars Value
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Manager

Today, our relationship with Philips is good. There are still things that could improve, but when...

Comment Tone Positive
Pillars Relationship
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Manager

Philips brought some AI-related features into the solution, although some were pushed to future...

Comment Tone Positive
Pillars Loyalty, Product
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Manager

The most important thing Philips could do this year is improve integrations. They need to improve...

Comment Tone Negative
Pillars Product
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Manager

Philips could incorporate more AI into the solution. Right now, we use external AI tools when the...

Comment Tone Negative
Pillars Product
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Manager

The biggest difference I see between our previous product and Philips Tasy HTML5 is that Philips...

Comment Tone Positive
Pillars Loyalty, Product
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Manager

Overall, we've had a good experience with the vendor. There are some things that could be improved,...

Comment Tone Negative
Pillars Relationship
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CIO

Philips is meeting almost all our local needs. They primarily cover the legal and regulatory...

Comment Tone Positive
Pillars Relationship
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CIO

As clients, we see that there aren't major changes in our inefficiencies with the partner company....

Comment Tone Negative
Pillars Relationship
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CIO

Our perception of Philips remains the same. They still have a complicated support delivery. They...

Comment Tone Negative
Pillars Relationship
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Analyst/Coordinator

Philips Tasy HTML5 is very good. It needs improvements to its interface and processes for...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

Something that has been bothering our team is the cost of adding new system features with Philips....

Comment Tone Negative
Pillars Culture, Value
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Analyst/Coordinator

The training could be improved. Philips offers several webinars, but the training platform and video...

Comment Tone Negative
Pillars Operations
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Analyst/Coordinator

When there is a system error or malfunction, Philips sends out notifications advising us to update...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

Philips tends to charge for most things, and the solution could be a bit cheaper.

Comment Tone Negative
Pillars Value
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Analyst/Coordinator

Some end users still struggle a bit, but I would tell others that Philips Tasy HTML5 is an excellent...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

The response time from Philips' support people has been an issue. They have been taking longer than...

Comment Tone Negative
Pillars Relationship
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Analyst/Coordinator

We wanted to integrate our dialysis machines with Philips Tasy HTML5, but that is currently not...

Comment Tone Negative
Pillars Loyalty, Product
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Analyst/Coordinator

The new tax reform in our country will start taking effect soon. We will need to make some...

Comment Tone Negative
Pillars Loyalty
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Analyst/Coordinator

If there were any new technology developed by Philips that would be adequate for us, we would...

Comment Tone Negative
Pillars Relationship
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Analyst/Coordinator

Overall, things with Philips are going well. Philips Tasy HTML5 meets all of our local needs....

Comment Tone Positive
Pillars Operations
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Analyst/Coordinator

Like any major change, upgrading to a new version is complex. Each new release tends to introduce...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

Our country is currently undergoing a tax reform. Philips has already made the required adjustments...

Comment Tone Negative
Pillars Value
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Manager

The vendor delivers new technology, but always at an extra cost. We really want AI to help us, but...

Comment Tone Positive
Pillars Loyalty, Value
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Manager

There are a few specific workflows that Philips Tasy HTML5 doesn’t fully cover, but in general, it...

Comment Tone Positive
Pillars Loyalty, Product
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Manager

Every time we update Philips Tasy HTML5, issues appear. We are facing performance problems from our...

Comment Tone Negative
Pillars Relationship, Product
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Manager

I have heard the rumors about Philips potentially selling Philips Tasy HTML5. I have asked Philips...

Comment Tone Negative
Pillars Loyalty
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Director

Philips is still providing consulting services and ongoing support, so we have no concrete...

Comment Tone Negative
Pillars Relationship
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Director

If the analysts or developers, whether they be from Philips or from our IT department, don’t have a...

Comment Tone Negative
Pillars Relationship
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Director

When the vendor releases updates or patches, which they do weekly or biweekly, they fix one issue...

Comment Tone Negative
Pillars Relationship, Product
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Director

In terms of local needs, there is an upcoming tax reform in our country, and it is a nationwide...

Comment Tone Positive
Pillars Loyalty
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Director

From what I understand, Philips has been restructuring internally to strengthen relationships with...

Comment Tone Negative
Pillars Relationship
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Director

There were many complaints from our IT team about Philips’ support. I started engaging directly with...

Comment Tone Positive
Pillars Relationship
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Director

The system is absolutely part of our long-term plans. It is our main system, and I’m not planning to...

Comment Tone Positive
Pillars Loyalty
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Director

Philips sometimes does and sometimes doesn’t avoid charging for every little thing. Sometimes they...

Comment Tone Negative
Pillars Value
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Director

The system is not intuitive. Philips does deliver new technologies, but everything new comes with a...

Comment Tone Negative
Pillars Value
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Director

The people I interact with from Philips are quite proactive. They get involved. The cost is...

Comment Tone Positive
Pillars Culture
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Director

If something doesn’t align, I reach out directly to my account manager at Philips, so there is...

Comment Tone Positive
Pillars Relationship
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Director

Over the past year, we have managed to establish a direct communication channel with Philips’...

Comment Tone Negative
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Director

When I joined my current company, there were many complaints from the end users and the IT team...

Comment Tone Negative
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Director

A couple of months ago, in our region’s healthcare market, there was strong speculation that Philips...

Comment Tone Negative
Pillars Loyalty
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Director

Philips usually releases patches weekly or biweekly, but one thing they consistently fail at is...

Comment Tone Negative
Pillars Relationship, Operations, Product
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Director

When the news broke that Philips might sell Philips Tasy HTML5, the big question was who would buy...

Comment Tone Negative
Pillars Relationship
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Director

The system was originally developed in our region by a small, local company, and years later,...

Comment Tone Positive
Pillars Product
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CIO

Last year was smooth with Philips, but we started noticing some changes that ended up making things...

Comment Tone Negative
Pillars Value
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CIO

Philips falls short in terms of technological agility. It takes them a long time to implement...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
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CIO

Support is the most important thing that Philips could improve because their support is our main...

Comment Tone Negative
Pillars Relationship
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