Philips Tasy Java/HTML5 (Global) Commentary
Filtered view: (Latin America)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Relationship
Philips is meeting almost all our local needs. They primarily cover the legal and regulatory...
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Relationship
As clients, we see that there aren't major changes in our inefficiencies with the partner company....
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Relationship
Our perception of Philips remains the same. They still have a complicated support delivery. They...
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Product
Philips Tasy HTML5 is very good. It needs improvements to its interface and processes for...
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Culture, Value
Something that has been bothering our team is the cost of adding new system features with Philips....
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Operations
The training could be improved. Philips offers several webinars, but the training platform and video...
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Relationship
When there is a system error or malfunction, Philips sends out notifications advising us to update...
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Value
Philips tends to charge for most things, and the solution could be a bit cheaper.
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Product
Some end users still struggle a bit, but I would tell others that Philips Tasy HTML5 is an excellent...
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Relationship
The response time from Philips' support people has been an issue. They have been taking longer than...
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Loyalty, Product
We wanted to integrate our dialysis machines with Philips Tasy HTML5, but that is currently not...
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Loyalty
The new tax reform in our country will start taking effect soon. We will need to make some...
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Relationship
If there were any new technology developed by Philips that would be adequate for us, we would...
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Operations
Overall, things with Philips are going well. Philips Tasy HTML5 meets all of our local needs....
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Product
Like any major change, upgrading to a new version is complex. Each new release tends to introduce...
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Value
Our country is currently undergoing a tax reform. Philips has already made the required adjustments...
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Loyalty, Value
The vendor delivers new technology, but always at an extra cost. We really want AI to help us, but...
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Loyalty, Product
There are a few specific workflows that Philips Tasy HTML5 doesn’t fully cover, but in general, it...
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Relationship, Product
Every time we update Philips Tasy HTML5, issues appear. We are facing performance problems from our...
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Loyalty
I have heard the rumors about Philips potentially selling Philips Tasy HTML5. I have asked Philips...
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Relationship
Philips is still providing consulting services and ongoing support, so we have no concrete...
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Relationship
If the analysts or developers, whether they be from Philips or from our IT department, don’t have a...
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Relationship, Product
When the vendor releases updates or patches, which they do weekly or biweekly, they fix one issue...
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Loyalty
In terms of local needs, there is an upcoming tax reform in our country, and it is a nationwide...
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Relationship
From what I understand, Philips has been restructuring internally to strengthen relationships with...
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Relationship
There were many complaints from our IT team about Philips’ support. I started engaging directly with...
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Loyalty
The system is absolutely part of our long-term plans. It is our main system, and I’m not planning to...
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Value
Philips sometimes does and sometimes doesn’t avoid charging for every little thing. Sometimes they...
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Value
The system is not intuitive. Philips does deliver new technologies, but everything new comes with a...
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Culture
The people I interact with from Philips are quite proactive. They get involved. The cost is...
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Relationship
If something doesn’t align, I reach out directly to my account manager at Philips, so there is...
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Relationship
Over the past year, we have managed to establish a direct communication channel with Philips’...
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Relationship
When I joined my current company, there were many complaints from the end users and the IT team...
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Loyalty
A couple of months ago, in our region’s healthcare market, there was strong speculation that Philips...
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Relationship, Operations, Product
Philips usually releases patches weekly or biweekly, but one thing they consistently fail at is...
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Relationship
When the news broke that Philips might sell Philips Tasy HTML5, the big question was who would buy...
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Product
The system was originally developed in our region by a small, local company, and years later,...
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Value
Last year was smooth with Philips, but we started noticing some changes that ended up making things...
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Loyalty, Relationship, Product
Philips falls short in terms of technological agility. It takes them a long time to implement...
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Relationship
Support is the most important thing that Philips could improve because their support is our main...
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Relationship
Philips continues in their usual state, and that isn't very good. The vendor is lacking. Sometimes...
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Loyalty, Relationship
The vendor is improving Philips Tasy HTML5. There are still some things that need to be improved,...
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Operations
Philips provides some training, but there is still room for further development and to provide...
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Relationship
Support is where we suffer. The problem with Philips is that they don't have a support team for...
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Loyalty, Product
I would buy Philips Tasy HTML5 again because it is the most complete product on the market. We...
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Commentary Summary
Comment Type Breakout