Philips Tasy Java/HTML5 (Global) Commentary
Filtered view: All
Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations, Product
Due to the product, the process has become more integrated across different areas, and Philips Tasy...
Login or Create an Account to see details.
Loyalty, Relationship
Every time we open a case, it takes a long time for Philips' support people to respond, and they...
Login or Create an Account to see details.
Relationship, Operations
The deployment team lacks experience and practical knowledge in working with clients to be able to...
Login or Create an Account to see details.
Product
Philips Tasy HTML5 isn't a very difficult system, but it also isn't that simple. Users need to have...
Login or Create an Account to see details.
Loyalty, Relationship
Philips partially fulfills their promises. Philips is slow, but compared to the other vendors we...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Philips meets almost all of our local needs. Philips is very focused on the healthcare area,...
Login or Create an Account to see details.
Operations, Product
Philips needs to improve by doing integrated tests themselves, or Philips may be able to get clients...
Login or Create an Account to see details.
Operations
We went through a lot of problems with the product, and we still have a lot of things to improve...
Login or Create an Account to see details.
Relationship, Value
What gave us initial value was the support, but regardless of whether the support is premium, it has...
Login or Create an Account to see details.
Value
Philips will sometimes put something on the system and say that it is a customization. Then we go...
Login or Create an Account to see details.
Product
I have nothing to complain about in the tool. It has errors and bugs, but it has many options. It is...
Login or Create an Account to see details.
Relationship, Product
What causes a little loss of the quality of the product is some errors that come in the small...
Login or Create an Account to see details.
Operations, Product
I hear about the product for the medical area, which sometimes includes people who have a little...
Login or Create an Account to see details.
Product
Philips launched this thing. It is not an artificial intelligence; it is like an Alexa assistant...
Login or Create an Account to see details.
Product
In terms of usability and the number of clicks, Philips has to improve a lot. A Philips Tasy HTML5...
Login or Create an Account to see details.
Relationship
We have a lot of difficulty with Philips Tasy HTML5 related to the responses to the service orders...
Login or Create an Account to see details.
Value
There are no integrations for Philips Tasy HTML5; we have to develop everything internally, and that...
Login or Create an Account to see details.
Relationship, Operations, Product
In the last year, Philips improved a lot in terms of updating the latest version we took. That...
Login or Create an Account to see details.
Relationship
We have experience with developing things in IT, so there are times when we will point out an error...
Login or Create an Account to see details.
Product
The product includes several user levels, so we have several levels of difficulties, and the doctors...
Login or Create an Account to see details.
Loyalty, Product, Value
I would choose to buy the product again because of the results the system brings to the patients and...
Login or Create an Account to see details.
Loyalty, Relationship
We made a complaint to Philips, and they are getting closer to us and are coming to visit us more...
Login or Create an Account to see details.
Product
There are still some holes in the system that need to be solved. For example, we need to have a way...
Login or Create an Account to see details.
Culture, Operations
When we implemented the product, the consultants said that everything would be ready and that we...
Login or Create an Account to see details.
Value
Philips is charging for any little thing. If they can charge, they will. They tried to do something...
Login or Create an Account to see details.
Loyalty, Product
Philips is proposing new things like the use of voice commands, so that is very interesting for the...
Login or Create an Account to see details.
Product
Our specialty has very specific processes, and we would like Philips to work on giving us the...
Login or Create an Account to see details.
Value
Philips discontinues products and forces us to pay because of their decisions. For example, whoever...
Login or Create an Account to see details.
Relationship, Product
Philips Tasy HTML5 improves more and more to meet our needs satisfactorily, but sometimes it is hard...
Login or Create an Account to see details.
Product
Philips Tasy HTML5 is good, but it is unstable. It has frequent errors, and sometimes Philips...
Login or Create an Account to see details.
Relationship
Philips’ executive involvement is very difficult. Philips has many managers, and when we talk to...
Login or Create an Account to see details.
Relationship, Value
Philips' support is horrible. Given that the solution is aimed at healthcare and patient treatment,...
Login or Create an Account to see details.
Loyalty
I think my satisfaction with Philips will go up in the next 12 months because we have some very...
Login or Create an Account to see details.
Product
Philips Tasy HTML5's strength is the security of the information and the fact that it functions not...
Login or Create an Account to see details.
Relationship, Product
I would like Philips to improve their reports and service orders that we do directly to Philips, and...
Login or Create an Account to see details.
Relationship, Operations, Value
A bridge with the Philips Foundation would be very important since they have some very interesting...
Login or Create an Account to see details.
Relationship
Philips needs to improve in terms of support, customer assistance, and listening to the customer.
Login or Create an Account to see details.
Product
What I found most interesting about Philps Tasy HTML5 is its way of working, its functionality, and...
Login or Create an Account to see details.
Operations
The implementation of Philips Tasy HTML5 was very messy, and Philips didn't keep everything that was...
Login or Create an Account to see details.
Loyalty
We switched to Philips Tasy HTML5 for the opportunity to get to know a more modern and robust system...
Login or Create an Account to see details.
Operations
We have had several experiences with training from Philips. Some were good, and others involved team...
Login or Create an Account to see details.
Product, Value
Philips needs to be closer to clients to understand some customizations. Customizations tend to be...
Login or Create an Account to see details.
Product, Value
With Philips Tasy HTML5, we are able to capture patient data through the system's patient intake...
Login or Create an Account to see details.
Product, Value
Our experience with Philips Tasy HTML5 is much better than our experience with what we had before....
Login or Create an Account to see details.
Relationship
Philips has this rigidity. They expect us to follow all their processes 100%. We would like them to...
Login or Create an Account to see details.
Relationship
An after-sales service that would be very important for us would be for someone from Philips to look...
Login or Create an Account to see details.
Product
There must be several solutions for integration, but Philips doesn't reach out to us about these...
Login or Create an Account to see details.
Loyalty, Operations
We would like the design in Philips Tasy HTML5 to be more intuitive. A tool's design embodies its...
Login or Create an Account to see details.
Relationship
The support from Philips is never enough to us, but Philips thinks that the support they give is...
Login or Create an Account to see details.
Operations, Product
The deployment of Philips Tasy HTML5 is a bit heavy, especially for smaller institutions, and...
Login or Create an Account to see details.
Relationship, Product
We have billing controls here so we can have a good response and control of information and avoid...
Login or Create an Account to see details.
Relationship
The service has improved a lot, though the delivery of the resolution is still time consuming.
Login or Create an Account to see details.
Relationship
I think we have improved the relationship a lot with the vendor. We can bring ideas. We can talk. We...
Login or Create an Account to see details.
Value
The cost always comes in bulk. The vendor is already doing a package process. This improves the...
Login or Create an Account to see details.
Loyalty, Product
The doctors and users in general complain a lot about the product's usability. They complain a lot...
Login or Create an Account to see details.
Loyalty, Product
We have seen a lot of movement in relation to artificial intelligence, and sometimes companies don't...
Login or Create an Account to see details.
Product
The vendor could work on improving the delivery of new integrations. When there are changes, the...
Login or Create an Account to see details.
Value
The vendor charges for what was delivered, but they charge for things before those features arrive...
Login or Create an Account to see details.
Product
The issue with Philips Tasy HTML5 is a matter of technology. We struggle a lot with technology in...
Login or Create an Account to see details.
Loyalty, Product
The product is easy to use. The vendor is changing the system's operability a lot. The stability of...
Login or Create an Account to see details.
Value
The vendor used to avoid charging for every little thing. A few years ago, that changed a lot. New...
Login or Create an Account to see details.
Relationship
To improve their support, Philips needs to be more agile. What I think happened is that they put a...
Login or Create an Account to see details.
Operations, Product
From time to time, when we take a new version of the product, we feel agony. There used to not be...
Login or Create an Account to see details.
Product
I have been working with Philips Tasy HTML5 for many years, and I don't think there is a better...
Login or Create an Account to see details.
Loyalty
We never get the latest version of Philips Tasy HTML5 because new versions usually have problems. We...
Login or Create an Account to see details.
Culture
Philips sold us something as a solution to our problems, but it has a serious flaw that Philips...
Login or Create an Account to see details.
Operations, Product
Philips should focus more on tests when we get an update for the solution because we always seem to...
Login or Create an Account to see details.
Product
Philips’ products integrate very well, and we have a few integrations that work between Philips Tasy...
Login or Create an Account to see details.
Product
We have to develop some things ourselves that Philips does not provide when it comes to integration....
Login or Create an Account to see details.
Relationship
Philips’ support is a problem. I have a lot of difficulty getting support when it comes to...
Login or Create an Account to see details.
Product, Value
Philips Tasy HTML5 has few competitors, so the system could be a little cheaper.
Login or Create an Account to see details.
Operations
There are still some things that need to be improved with Philips’ training. The way their training...
Login or Create an Account to see details.
Operations, Product
Users have certain difficulties in the beginning, so there is a learning curve with Philips Tasy...
Login or Create an Account to see details.
Product
We still have some needs that are not met in Philips Tasy HTML5. For example, Philips could have...
Login or Create an Account to see details.
Operations
Philips needs to evolve in terms of training, especially for professionals in the market. Since we...
Login or Create an Account to see details.
Product
Philips does not have technologies at the market level for integration. The system was not...
Login or Create an Account to see details.
Relationship
We submit tickets for support, and we get better support when we need help. Philips is now...
Login or Create an Account to see details.
Product
The users complain that Philips Tasy HTML5 is very bureaucratic and messy. The CPOE is a little out...
Login or Create an Account to see details.
Culture, Value
Philips used to charge only for customization. Today, they charge a small fee for a quote to...
Login or Create an Account to see details.
Loyalty, Product
Philips' system is already well consolidated and well developed, and the vendor is now improving the...
Login or Create an Account to see details.
Loyalty, Product
Since the vendor reduced the length of time for their versioning cycle, their innovation has been...
Login or Create an Account to see details.
Loyalty, Product
Today, the problem with the system's architecture is that it is 100% closed architecture. With...
Login or Create an Account to see details.
Product
Due to the fact that we had a lot of problems with migration, we are still suffering. There is a...
Login or Create an Account to see details.
Product
Philips Tasy HTML5 is the best EMR product available in the market in our region. That doesn't mean...
Login or Create an Account to see details.
Relationship, Operations, Product
When we implemented the product, Philips had very aggressive versioning logic. They released...
Login or Create an Account to see details.
Product
Philips developed a specialty flow of HTML 5. That is one way that they have met our local needs.
Login or Create an Account to see details.
Relationship, Product
Philips doesn't keep all of their promises. We manage the situation, so they don't do 100% of the...
Login or Create an Account to see details.
Operations
The vendor made an important effort to improve the system's scalability. Today, there is a training...
Login or Create an Account to see details.
Product
In terms of a graphical or user interface, Epic's system and Philips Tasy HTML5 are different...
Login or Create an Account to see details.
Loyalty, Operations
We wanted a more modernized solution, so we went with Philips' system. We opted for a 100% Philips...
Login or Create an Account to see details.
Product
The system is very customizable. It has more than 6,000 parameters. It is very flexible, but at the...
Login or Create an Account to see details.
Loyalty, Product
I like Philips Tasy Java more than Philips Tasy HTML5 because it is sometimes easier to solve...
Login or Create an Account to see details.
Relationship, Value
Philips should pay more attention to their smaller customers. They are more focused on hospitals and...
Login or Create an Account to see details.
Value
Philips Tasy HTML5 is very expensive, but it also delivers a lot. However, I would like to see the...
Login or Create an Account to see details.
Relationship, Product
I have never had a problem with Philips Tasy HTML5 being down. Sometimes there will be an update or...
Login or Create an Account to see details.
Loyalty, Value
Some of our organization is still on Philips Tasy Java, and all clients have to migrate to Philips...
Login or Create an Account to see details.
Product
Philips made a new way of updating Philips Tasy HTML5 with the app manager, and it decreased the...
Login or Create an Account to see details.
Operations
Philips’ training is very good, and the only issue is that their old training platform makes it...
Login or Create an Account to see details.
Loyalty, Product
We always get complaints from doctors about Philips Tasy HTML5. They don’t like that they have to...
Login or Create an Account to see details.
Relationship
Philips’ support is always complicated. There are times when we want things to happen as soon as...
Login or Create an Account to see details.
Product
Philips could improve the AI in the product. Sometimes when a doctor is prescribing something, a...
Login or Create an Account to see details.
Relationship
We don’t work directly with Philips for most things, but if we had a direct contact for some of our...
Login or Create an Account to see details.
Product
The vast majority of the time, the product works. But there is a rule that says if we activate the...
Login or Create an Account to see details.
Product
The ease of use of the system has gotten better. This year, there were some changes in the CPOE...
Login or Create an Account to see details.
Relationship
Recently, when we brought an issue to the vendor's support team, the support person said they knew...
Login or Create an Account to see details.
Relationship
The vendor's support is very bad. Sometimes it is not even the support person that is bad; it is the...
Login or Create an Account to see details.
Product
We have a problem in the agenda. An accelerator was hired, and that person looks at the exam agenda,...
Login or Create an Account to see details.
Relationship
The vendor says they are getting closer to their clients, but I don't see that yet. The vendor needs...
Login or Create an Account to see details.
Culture, Relationship
It has been over a month since we started seeing a production problem in the system. The problem is...
Login or Create an Account to see details.
Culture
In the past, when I collaborated with Philips, I presented the projects and showed the documentation...
Login or Create an Account to see details.
Relationship
Escalating things through the contact we have is not productive, and we can't solve things. But...
Login or Create an Account to see details.
Operations, Product
The ADEP piece is counterintuitive to what the nurses do daily. For example, during a solution...
Login or Create an Account to see details.
Product
The product stability and quality have improved. Specifically, some functions are heavy, but maybe...
Login or Create an Account to see details.
Relationship
We had an issue recently that was related to customization, but the vendor's support people split...
Login or Create an Account to see details.
Loyalty, Product
I don't see the system's technology going the way that even the health sector is going. We go to the...
Login or Create an Account to see details.
Operations
Philips provides a learning center, and it has interesting material. People from our team who use it...
Login or Create an Account to see details.
Product
It is possible to do integrations with the system. Philips has an integration with a partner, and we...
Login or Create an Account to see details.
Product
I think the system meets practically everything in terms of our local needs. At this point, I have...
Login or Create an Account to see details.
Relationship, Product
The access management part of the system is very bad. If a new collaborator comes in, we have to...
Login or Create an Account to see details.
Relationship
The system has gotten much worse. It is disappointing to see how it is now compared to how it was in...
Login or Create an Account to see details.
Operations
The quality of implementations has improved a lot. In the last one we did, there were many service...
Login or Create an Account to see details.
Relationship
With Philips, we managed to narrow our relationship to the people who were effectively solving our...
Login or Create an Account to see details.
Loyalty, Relationship, Product
For our business needs, I don't see a better product out there than Philips' product. Philips...
Login or Create an Account to see details.
Culture, Relationship
We don't like being a guinea pig, so we don't take newer versions of the system right away because...
Login or Create an Account to see details.
Operations
The vendor offered us some training, and we participated in it. Unfortunately, our evaluation of the...
Login or Create an Account to see details.
Operations, Product
Philips Tasy HTML5 is a quality product. It does what the vendor proposes that it will do. The...
Login or Create an Account to see details.
Product, Value
Today, my business is 100% dependent on this tool. My outcomes are all based on the system. However,...
Login or Create an Account to see details.
Value
The vendor charges for every little thing, like premium support. Even if we just want them to...
Login or Create an Account to see details.
Product
We are using complementary solutions to analyze accounts, and Philips has an intelligence for the...
Login or Create an Account to see details.
Loyalty
We are going to be finishing an environment migration, so we will see the best things that Philips...
Login or Create an Account to see details.
Relationship, Product
Philips has well-defined integration partners, and things work very well with the partners that they...
Login or Create an Account to see details.
Product, Value
I would recommend Philips Tasy HTML5 for sure. Today, we do a lot of benchmarks for the product. In...
Login or Create an Account to see details.
Relationship
The vendor's support people are reactive. If we yell, the vendor will instantly allocate someone to...
Login or Create an Account to see details.
Product
We participate in some Philips events, and those are cool. The vendor's ideas have a lot of...
Login or Create an Account to see details.
Loyalty, Relationship, Product
One way that Philips could improve would be in regard to their electronic fiscal notes. We need to...
Login or Create an Account to see details.
Loyalty, Value
When we went through our decision-making process, in the end, we were between Philips and another...
Login or Create an Account to see details.
Loyalty, Operations, Product
When we did the Philips Tasy HTML5 go-live, we found that our PACS solution from Philips integrated...
Login or Create an Account to see details.
Product
Our country's legislation is very complex. Every day is a surprise. Our government frequently...
Login or Create an Account to see details.
Culture, Value
Integrations are quite difficult. Philips created an integration tool called TIE. The expectation...
Login or Create an Account to see details.
Loyalty, Product
In terms of gaps in the system, there are tools that we have to hire other partners for. For...
Login or Create an Account to see details.
Relationship, Operations
While we were in the design phase for our Philips Tasy HTML5 implementation, everything was going...
Login or Create an Account to see details.
Loyalty, Value
In the several months of operation that we have had the system for, we have been able to see a...
Login or Create an Account to see details.
Loyalty
We had a solution in the past that was developed and tailored to our organization, and we used it...
Login or Create an Account to see details.
Operations
Philips has improved a lot in terms of implementations. They created a new update tool, the app...
Login or Create an Account to see details.
Loyalty, Product
Our goals with Philips Tasy HTML5 are related to the patient experience in areas like the schedule,...
Login or Create an Account to see details.
Product, Value
Philips has a policy to charge for almost everything. They need to change their thinking a little to...
Login or Create an Account to see details.
Operations
Philips has an eLearning platform that helps a lot, and they offer training too.
Login or Create an Account to see details.
Product, Value
The experience of our doctors, nurses, and others has improved a lot on Philips Tasy HTML5. The...
Login or Create an Account to see details.
Product
With Philips, due to the size of the software, sometimes an upgrade will lack something, and we can...
Login or Create an Account to see details.
Relationship
The lack of support is the great Achilles heel of Philips. In terms of products, we have no...
Login or Create an Account to see details.
Relationship
When the doctor has a problem or the patient doesn't have a test result, they come and knock on my...
Login or Create an Account to see details.
Relationship
I would like to be optimistic, but I don't think Philips can change. They are trying to show their...
Login or Create an Account to see details.
Relationship
Philips has a sensational product, but they still don't understand that they can really change the...
Login or Create an Account to see details.
Loyalty, Relationship
The vendor is working on a very strong partnership process, and most of what they are doing can meet...
Login or Create an Account to see details.
Relationship
The vendor changed the service platform for me to open a service order. I can't generate a dashboard...
Login or Create an Account to see details.
Product
The vendor's greatest strengths are the great amount of functionality integrated into a single tool,...
Login or Create an Account to see details.
Product
I like the possibilities of parameters within the product.
Login or Create an Account to see details.
Product
The biggest opportunities to improve the product would be greater localization to the local market...
Login or Create an Account to see details.
Relationship
It would improve my customer experience if the vendor adjusted consultancy values to local values...
Login or Create an Account to see details.
Relationship
Like any application, sometimes there are small flaws in Philips Tasy HTML5. When an issue is...
Login or Create an Account to see details.
Relationship, Product
It would be nice if Philips focused more on having a complete, robust tool instead of being focused...
Login or Create an Account to see details.
Operations
One positive thing about Philips’ training is how they explain the new functionalities that are...
Login or Create an Account to see details.
Product
Philips Tasy HTML5 is very closed in terms of integration. The ecosystem works super well, but if I...
Login or Create an Account to see details.
Product
Philips should stop talking about how they do things in other countries. They are in a different...
Login or Create an Account to see details.
Relationship
Philips needs to have an API and needs to create an interface based on market standards. They need...
Login or Create an Account to see details.
Product
The vendor's promised integration bus is not working.
Login or Create an Account to see details.
Operations
The vendor's implementations could be better in terms of the quality of the consultants. Those...
Login or Create an Account to see details.
Relationship, Product
We have access to the vendor. The global board has access. That doesn't solve our issues, but we...
Login or Create an Account to see details.
Culture, Relationship
Philips’ support is so bad. They created new lines of support. This means that if we want faster,...
Login or Create an Account to see details.
Relationship, Product, Value
Philips is the champion of bringing in new solutions to problems that they aren't able to solve. For...
Login or Create an Account to see details.
Loyalty, Relationship
Philips assigned us a new account manager. We met with that person, and they told us that they...
Login or Create an Account to see details.
Relationship
When something happens in the system, the vendor will communicate with us.
Login or Create an Account to see details.
Relationship, Product
For us to be more satisfied with the system in the future, I would like to see more stability in the...
Login or Create an Account to see details.
Operations, Product
When there are upgrades for Philips Tasy HTML5, our internal team has to put forth a lot of effort...
Login or Create an Account to see details.
Operations, Product
Philips Tasy HTML5 is a complex tool, and there are difficulties in usability, so Philips’ training...
Login or Create an Account to see details.
Relationship
We have a good relationship with Philips' executives, and most of what we need to get resolved gets...
Login or Create an Account to see details.
Culture, Relationship, Product
Philips doesn’t keep all their promises. For example, we have the electronic file, and the...
Login or Create an Account to see details.
Value
The vendor doesn’t avoid charging for every little thing right off the bat. Philips always tries to...
Login or Create an Account to see details.
Relationship
We have a lot of support during upgrades and so forth, but that is because Philips can't do an...
Login or Create an Account to see details.
Relationship
Any service order that comes in is done through web support. Very little is done in person. We have...
Login or Create an Account to see details.
Operations
There is no continuous training, only the initial training. The initial one was good, but it is too...
Login or Create an Account to see details.
Product, Value
The product supports our organization’s integration goals, but it does it with a lot of delay. The...
Login or Create an Account to see details.
Loyalty
We have completely changed everything since our go-live, but the clinical part was relatively good....
Login or Create an Account to see details.
Relationship
It is important to make a distinction between the service we receive from the Philips support team...
Login or Create an Account to see details.
Product
In Brazil, Philips Tasy Java fulfills all of the government's regulatory requirements, but that...
Login or Create an Account to see details.
Loyalty, Product
The system is very robust, but at times, it can be a bit difficult for end users in Brazil due to...
Login or Create an Account to see details.
Relationship
It is a bit difficult to get Philips on the phone. They like to communicate through writing. That...
Login or Create an Account to see details.
Relationship
The vendor's service is really proactive. The vendor's people will tell us about fiscal obligations...
Login or Create an Account to see details.
Product, Value
The system requires us and our organization to work well. The system streamlines workflows and...
Login or Create an Account to see details.
​
Preferences