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Philips Tasy Java/HTML5 (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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CIO

Loyalty, Product

Our goals with Philips Tasy HTML5 are related to the patient experience in areas like the schedule,...

Oct 2024
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CIO

Product, Value

Philips has a policy to charge for almost everything. They need to change their thinking a little to...

Oct 2024
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CIO

Operations

Philips has an eLearning platform that helps a lot, and they offer training too.

Oct 2024
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CIO

Product, Value

The experience of our doctors, nurses, and others has improved a lot on Philips Tasy HTML5. The...

Oct 2024
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CIO

Product

With Philips, due to the size of the software, sometimes an upgrade will lack something, and we can...

Oct 2024
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Director

Relationship

The lack of support is the great Achilles heel of Philips. In terms of products, we have no...

Oct 2024
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Director

Relationship

When the doctor has a problem or the patient doesn't have a test result, they come and knock on my...

Oct 2024
||
(0)
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Director

Relationship

I would like to be optimistic, but I don't think Philips can change. They are trying to show their...

Oct 2024
||
(0)
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Director

Relationship

Philips has a sensational product, but they still don't understand that they can really change the...

Oct 2024
||
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Director

Loyalty, Relationship

The vendor is working on a very strong partnership process, and most of what they are doing can meet...

Oct 2024
||
(0)
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Director

Relationship

The vendor changed the service platform for me to open a service order. I can't generate a dashboard...

Oct 2024
||
(0)
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Manager

Product

The vendor's greatest strengths are the great amount of functionality integrated into a single tool,...

Jul 2024
||
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Manager

Product

I like the possibilities of parameters within the product.

Jul 2024
||
(0)
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Manager

Product

The biggest opportunities to improve the product would be greater localization to the local market...

Jul 2024
||
(0)
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Manager

Relationship

It would improve my customer experience if the vendor adjusted consultancy values to local values...

Jul 2024
||
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Manager

Relationship

Like any application, sometimes there are small flaws in Philips Tasy HTML5. When an issue is...

Jul 2024
||
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Manager

Relationship, Product

It would be nice if Philips focused more on having a complete, robust tool instead of being focused...

Jul 2024
||
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Manager

Operations

One positive thing about Philips’ training is how they explain the new functionalities that are...

Jul 2024
||
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Manager

Product

Philips Tasy HTML5 is very closed in terms of integration. The ecosystem works super well, but if I...

Jul 2024
||
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Manager

Product

Philips should stop talking about how they do things in other countries. They are in a different...

Jul 2024
||
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CIO

Relationship

Philips needs to have an API and needs to create an interface based on market standards. They need...

Jul 2024
||
(0)
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Director

Product

The vendor's promised integration bus is not working.

Jun 2024
||
(0)
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Director

Operations

The vendor's implementations could be better in terms of the quality of the consultants. Those...

Jun 2024
||
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Director

Relationship, Product

We have access to the vendor. The global board has access. That doesn't solve our issues, but we...

Jun 2024
||
(0)
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CIO

Culture, Relationship

Philips’ support is so bad. They created new lines of support. This means that if we want faster,...

Jun 2024
||
(0)
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CIO

Relationship, Product, Value

Philips is the champion of bringing in new solutions to problems that they aren't able to solve. For...

Jun 2024
||
(0)
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CIO

Loyalty, Relationship

Philips assigned us a new account manager. We met with that person, and they told us that they...

Jun 2024
||
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Manager

Relationship

When something happens in the system, the vendor will communicate with us.

May 2024
||
(0)
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Manager

Relationship, Product

For us to be more satisfied with the system in the future, I would like to see more stability in the...

May 2024
||
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CMIO

Operations, Product

When there are upgrades for Philips Tasy HTML5, our internal team has to put forth a lot of effort...

Mar 2024
||
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CMIO

Operations, Product

Philips Tasy HTML5 is a complex tool, and there are difficulties in usability, so Philips’ training...

Mar 2024
||
(0)
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CMIO

Relationship

We have a good relationship with Philips' executives, and most of what we need to get resolved gets...

Mar 2024
||
(0)
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Director

Culture, Relationship, Product

Philips doesn’t keep all their promises. For example, we have the electronic file, and the...

Mar 2024
||
(0)
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Director

Value

The vendor doesn’t avoid charging for every little thing right off the bat. Philips always tries to...

Mar 2024
||
(0)
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Director

Relationship

We have a lot of support during upgrades and so forth, but that is because Philips can't do an...

Mar 2024
||
(0)
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Director

Relationship

Any service order that comes in is done through web support. Very little is done in person. We have...

Mar 2024
||
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Director

Operations

There is no continuous training, only the initial training. The initial one was good, but it is too...

Mar 2024
||
(0)
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Director

Product, Value

The product supports our organization’s integration goals, but it does it with a lot of delay. The...

Mar 2024
||
(0)
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Director

Loyalty

We have completely changed everything since our go-live, but the clinical part was relatively good....

Mar 2024
||
(0)
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Director

Relationship

It is important to make a distinction between the service we receive from the Philips support team...

Mar 2024
||
(0)
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Analyst/Coordinator

Product

In Brazil, Philips Tasy Java fulfills all of the government's regulatory requirements, but that...

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

The system is very robust, but at times, it can be a bit difficult for end users in Brazil due to...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

It is a bit difficult to get Philips on the phone. They like to communicate through writing. That...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

The vendor's service is really proactive. The vendor's people will tell us about fiscal obligations...

Feb 2024
||
(0)
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Analyst/Coordinator

Product, Value

The system requires us and our organization to work well. The system streamlines workflows and...

Feb 2024
||
(0)
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Director

Value

Philips has a very serious problem relating to charging for new things. Everything is an opportunity...

Dec 2023
||
(0)
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Director

Relationship

Support is Philips’ Achilles' heel. They struggle with timelines and delivery of new things, and we...

Dec 2023
||
(0)
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Director

Culture, Relationship

It’s difficult to get a final promise from Philips, but if things happen along the way, the vendor...

Dec 2023
||
(0)
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Director

Relationship

Philips doesn’t understand that clients want the system to work so that we can serve patients. The...

Dec 2023
||
(0)
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Director

Product

There are many things we have to do to get to a higher level of interoperability with Philips Tasy...

Dec 2023
||
(0)
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Director

Product

In Philips Tasy HTML5, the indicators are not simple and easy to understand.

Dec 2023
||
(0)
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Director

Product

Philips Tasy HTML5 is robust, is user friendly, and meets almost 100% of a hospital’s needs. Also,...

Dec 2023
||
(0)
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Director

Loyalty, Product

Philips is bringing in lots of new things, like AI, for Philips Tasy HTML5. The vendor has an...

Dec 2023
||
(0)
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Manager

Loyalty, Relationship

Philips' team has a vision for the high-quality, interoperable, state-of-the-art EMR that we need in...

Dec 2023
||
(0)
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Manager

Relationship

The way we use certain modules in the system is different than the way those are used in other...

Dec 2023
||
(0)
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Manager

Loyalty

We are interested in getting ICD codes and being able to work with some other vendors. Those are...

Dec 2023
||
(0)
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Manager

Product

The system has an ecosystem that is very adaptable to the practices and configurations that each...

Dec 2023
||
(0)
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Manager

Relationship, Product

One of Philips' strengths is that they have a wide reach. They work with a network of companies that...

Dec 2023
||
(0)
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Director

Relationship

Philips is very proactive. If I escalate something to the senior people at Philips because I need...

Oct 2023
||
(0)
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Director

Operations

Our experience with Philips’ implementation team wasn’t good. Philips didn’t have an implementation...

Oct 2023
||
(0)
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Director

Product

Philips Tasy HTML5 is much more limited than other EHRs in terms of what we can create. There are a...

Oct 2023
||
(0)
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Director

Product

Philips Tasy HTML5 is much better than other systems in terms of the number of errors, and I also...

Oct 2023
||
(0)
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