Philips Tasy Java/HTML5 (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Relationship
With Philips, we managed to narrow our relationship to the people who were effectively solving our...
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Loyalty, Relationship, Product
For our business needs, I don't see a better product out there than Philips' product. Philips...
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Culture, Relationship
We don't like being a guinea pig, so we don't take newer versions of the system right away because...
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Operations
The vendor offered us some training, and we participated in it. Unfortunately, our evaluation of the...
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Operations, Product
Philips Tasy HTML5 is a quality product. It does what the vendor proposes that it will do. The...
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Product, Value
Today, my business is 100% dependent on this tool. My outcomes are all based on the system. However,...
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Value
The vendor charges for every little thing, like premium support. Even if we just want them to...
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Product
We are using complementary solutions to analyze accounts, and Philips has an intelligence for the...
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Loyalty
We are going to be finishing an environment migration, so we will see the best things that Philips...
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Relationship, Product
Philips has well-defined integration partners, and things work very well with the partners that they...
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Product, Value
I would recommend Philips Tasy HTML5 for sure. Today, we do a lot of benchmarks for the product. In...
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Relationship
The vendor's support people are reactive. If we yell, the vendor will instantly allocate someone to...
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Product
We participate in some Philips events, and those are cool. The vendor's ideas have a lot of...
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Loyalty, Relationship, Product
One way that Philips could improve would be in regard to their electronic fiscal notes. We need to...
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Loyalty, Value
When we went through our decision-making process, in the end, we were between Philips and another...
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Loyalty, Operations, Product
When we did the Philips Tasy HTML5 go-live, we found that our PACS solution from Philips integrated...
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Product
Our country's legislation is very complex. Every day is a surprise. Our government frequently...
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Culture, Value
Integrations are quite difficult. Philips created an integration tool called TIE. The expectation...
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Loyalty, Product
In terms of gaps in the system, there are tools that we have to hire other partners for. For...
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Relationship, Operations
While we were in the design phase for our Philips Tasy HTML5 implementation, everything was going...
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Loyalty, Value
In the several months of operation that we have had the system for, we have been able to see a...
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Loyalty
We had a solution in the past that was developed and tailored to our organization, and we used it...
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Operations
Philips has improved a lot in terms of implementations. They created a new update tool, the app...
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Loyalty, Product
Our goals with Philips Tasy HTML5 are related to the patient experience in areas like the schedule,...
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Product, Value
Philips has a policy to charge for almost everything. They need to change their thinking a little to...
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Operations
Philips has an eLearning platform that helps a lot, and they offer training too.
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Product, Value
The experience of our doctors, nurses, and others has improved a lot on Philips Tasy HTML5. The...
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Product
With Philips, due to the size of the software, sometimes an upgrade will lack something, and we can...
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Relationship
The lack of support is the great Achilles heel of Philips. In terms of products, we have no...
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Relationship
When the doctor has a problem or the patient doesn't have a test result, they come and knock on my...
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Relationship
I would like to be optimistic, but I don't think Philips can change. They are trying to show their...
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Relationship
Philips has a sensational product, but they still don't understand that they can really change the...
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Loyalty, Relationship
The vendor is working on a very strong partnership process, and most of what they are doing can meet...
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Relationship
The vendor changed the service platform for me to open a service order. I can't generate a dashboard...
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Product
The vendor's greatest strengths are the great amount of functionality integrated into a single tool,...
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Product
I like the possibilities of parameters within the product.
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Product
The biggest opportunities to improve the product would be greater localization to the local market...
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Relationship
It would improve my customer experience if the vendor adjusted consultancy values to local values...
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Relationship
Like any application, sometimes there are small flaws in Philips Tasy HTML5. When an issue is...
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Relationship, Product
It would be nice if Philips focused more on having a complete, robust tool instead of being focused...
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Operations
One positive thing about Philips’ training is how they explain the new functionalities that are...
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Product
Philips Tasy HTML5 is very closed in terms of integration. The ecosystem works super well, but if I...
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Product
Philips should stop talking about how they do things in other countries. They are in a different...
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Relationship
Philips needs to have an API and needs to create an interface based on market standards. They need...
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Product
The vendor's promised integration bus is not working.
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Operations
The vendor's implementations could be better in terms of the quality of the consultants. Those...
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Relationship, Product
We have access to the vendor. The global board has access. That doesn't solve our issues, but we...
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Culture, Relationship
Philips’ support is so bad. They created new lines of support. This means that if we want faster,...
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Relationship, Product, Value
Philips is the champion of bringing in new solutions to problems that they aren't able to solve. For...
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Loyalty, Relationship
Philips assigned us a new account manager. We met with that person, and they told us that they...
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Relationship
When something happens in the system, the vendor will communicate with us.
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Relationship, Product
For us to be more satisfied with the system in the future, I would like to see more stability in the...
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Operations, Product
When there are upgrades for Philips Tasy HTML5, our internal team has to put forth a lot of effort...
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Operations, Product
Philips Tasy HTML5 is a complex tool, and there are difficulties in usability, so Philips’ training...
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Relationship
We have a good relationship with Philips' executives, and most of what we need to get resolved gets...
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Culture, Relationship, Product
Philips doesn’t keep all their promises. For example, we have the electronic file, and the...
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Value
The vendor doesn’t avoid charging for every little thing right off the bat. Philips always tries to...
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Relationship
We have a lot of support during upgrades and so forth, but that is because Philips can't do an...
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Relationship
Any service order that comes in is done through web support. Very little is done in person. We have...
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Operations
There is no continuous training, only the initial training. The initial one was good, but it is too...
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Product, Value
The product supports our organization’s integration goals, but it does it with a lot of delay. The...
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Loyalty
We have completely changed everything since our go-live, but the clinical part was relatively good....
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Relationship
It is important to make a distinction between the service we receive from the Philips support team...
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Product
In Brazil, Philips Tasy Java fulfills all of the government's regulatory requirements, but that...
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Loyalty, Product
The system is very robust, but at times, it can be a bit difficult for end users in Brazil due to...
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Relationship
It is a bit difficult to get Philips on the phone. They like to communicate through writing. That...
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Relationship
The vendor's service is really proactive. The vendor's people will tell us about fiscal obligations...
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Product, Value
The system requires us and our organization to work well. The system streamlines workflows and...
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Value
Philips has a very serious problem relating to charging for new things. Everything is an opportunity...
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Relationship
Support is Philips’ Achilles' heel. They struggle with timelines and delivery of new things, and we...
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Culture, Relationship
It’s difficult to get a final promise from Philips, but if things happen along the way, the vendor...
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Relationship
Philips doesn’t understand that clients want the system to work so that we can serve patients. The...
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Product
There are many things we have to do to get to a higher level of interoperability with Philips Tasy...
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Product
In Philips Tasy HTML5, the indicators are not simple and easy to understand.
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Product
Philips Tasy HTML5 is robust, is user friendly, and meets almost 100% of a hospital’s needs. Also,...
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Loyalty, Product
Philips is bringing in lots of new things, like AI, for Philips Tasy HTML5. The vendor has an...
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