Philips Tasy Java/HTML5 (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Product
Philips Tasy HTML5 is very good. It needs improvements to its interface and processes for...
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Culture, Value
Something that has been bothering our team is the cost of adding new system features with Philips....
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Operations
The training could be improved. Philips offers several webinars, but the training platform and video...
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Relationship
When there is a system error or malfunction, Philips sends out notifications advising us to update...
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Value
Philips tends to charge for most things, and the solution could be a bit cheaper.
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Product
Some end users still struggle a bit, but I would tell others that Philips Tasy HTML5 is an excellent...
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Relationship
The response time from Philips' support people has been an issue. They have been taking longer than...
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Loyalty, Product
We wanted to integrate our dialysis machines with Philips Tasy HTML5, but that is currently not...
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Loyalty
The new tax reform in our country will start taking effect soon. We will need to make some...
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Relationship
If there were any new technology developed by Philips that would be adequate for us, we would...
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Operations
Overall, things with Philips are going well. Philips Tasy HTML5 meets all of our local needs....
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Product
Like any major change, upgrading to a new version is complex. Each new release tends to introduce...
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Value
Our country is currently undergoing a tax reform. Philips has already made the required adjustments...
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Loyalty, Value
The vendor delivers new technology, but always at an extra cost. We really want AI to help us, but...
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Loyalty, Product
There are a few specific workflows that Philips Tasy HTML5 doesn’t fully cover, but in general, it...
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Relationship, Product
Every time we update Philips Tasy HTML5, issues appear. We are facing performance problems from our...
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Loyalty
I have heard the rumors about Philips potentially selling Philips Tasy HTML5. I have asked Philips...
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Relationship
Philips is still providing consulting services and ongoing support, so we have no concrete...
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Relationship
If the analysts or developers, whether they be from Philips or from our IT department, don’t have a...
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Relationship, Product
When the vendor releases updates or patches, which they do weekly or biweekly, they fix one issue...
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Loyalty
In terms of local needs, there is an upcoming tax reform in our country, and it is a nationwide...
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Relationship
From what I understand, Philips has been restructuring internally to strengthen relationships with...
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Relationship
There were many complaints from our IT team about Philips’ support. I started engaging directly with...
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Loyalty
The system is absolutely part of our long-term plans. It is our main system, and I’m not planning to...
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Value
Philips sometimes does and sometimes doesn’t avoid charging for every little thing. Sometimes they...
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Value
The system is not intuitive. Philips does deliver new technologies, but everything new comes with a...
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Culture
The people I interact with from Philips are quite proactive. They get involved. The cost is...
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Relationship
If something doesn’t align, I reach out directly to my account manager at Philips, so there is...
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Relationship
Over the past year, we have managed to establish a direct communication channel with Philips’...
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Relationship
When I joined my current company, there were many complaints from the end users and the IT team...
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Loyalty
A couple of months ago, in our region’s healthcare market, there was strong speculation that Philips...
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Relationship, Operations, Product
Philips usually releases patches weekly or biweekly, but one thing they consistently fail at is...
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Relationship
When the news broke that Philips might sell Philips Tasy HTML5, the big question was who would buy...
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Product
The system was originally developed in our region by a small, local company, and years later,...
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Value
Last year was smooth with Philips, but we started noticing some changes that ended up making things...
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Loyalty, Relationship, Product
Philips falls short in terms of technological agility. It takes them a long time to implement...
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Relationship
Support is the most important thing that Philips could improve because their support is our main...
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Relationship
Philips continues in their usual state, and that isn't very good. The vendor is lacking. Sometimes...
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Loyalty, Relationship
The vendor is improving Philips Tasy HTML5. There are still some things that need to be improved,...
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Operations
Philips provides some training, but there is still room for further development and to provide...
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Relationship
Support is where we suffer. The problem with Philips is that they don't have a support team for...
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Loyalty, Product
I would buy Philips Tasy HTML5 again because it is the most complete product on the market. We...
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Relationship
There was a situation where Philips made an update, and in that update, there was a button that they...
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Relationship, Product
Philips’ updates don’t actually improve the system. Most of the time, they are just break fixes....
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Loyalty, Product
I think an upcoming update we have with Philips is going to be a mess. Updates always end up being...
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Operations
When we purchased and chose Philips Tasy HTML5 years ago and the consultants came here, we had a...
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Relationship
Many times, when I open a ticket with Philips, I get a team that doesn’t know what I’m asking for or...
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Value
I find Philips Tasy HTML5 a bit expensive for what we receive. Also, Philips doesn’t deliver, and no...
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Loyalty, Value
Philips is part of our long-term plans because it is much more expensive to switch systems than to...
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Operations
Philips’ trainings are very superficial. They are based on ideal scenarios that practically don’t...
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Relationship
There was a change last year in how we open tickets and service orders with Philips, and things got...
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Relationship
For support with Philips, I have to open a ticket, wait a long time, and beg a lot, and then someone...
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Product
Philips Tasy HTML5 brought us new pain points, and the system doesn’t help the doctors work....
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Relationship
Unfortunately, I have no expectations with Philips. Unless someone comes here and sits in front of...
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Relationship
We use multiple Philips products, and the vendor’s departments don’t communicate with one another....
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Relationship
There are many layers of bureaucracy with Philips, and it takes a long time to get a solution. When...
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Product, Value
The most expensive thing in the hospital is a physician’s time, and the Philips Tasy HTML5 system...
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Relationship, Product
I understand the complexity involved, but Philips struggles to provide national-level solutions to...
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Product
HTML5 is not intuitive at all, and the system needs to be more user-friendly. The user needs to feel...
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Operations
I would opt for different implementation consultants if we were starting over. The implementation...
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Relationship, Product
I would say Philips doesn't keep their promises. This is because many features and functionalities...
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Relationship
One of the key challenges is that while Philips delivers a product, their internal structure is not...
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Loyalty, Product
Philips does not yet have AI capabilities available. Many features are on the road map. Philips has...
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Loyalty, Relationship, Product
Philips Tasy HTML5 is a robust tool that meets our needs well. Of course, there are always areas for...
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Culture, Operations, Product
Philips Tasy HTML5 works as demonstrated, but we always aim for excellence rather than just the...
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Product
Regarding integration with other systems, most integrations need to be developed. The system doesn’t...
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Product
Compared to other systems I have used, Philips Tasy HTML5 is the most stable. In another...
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Product, Value
Philips Tasy HTML5 allows us to work with multiple SQL queries, extract data, and transfer data from...
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Operations
Philips does not provide a structured training program except during the implementation phase. Even...
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Loyalty, Product
Lately, we have been focusing more on customizations for commercial areas, such as call centers and...
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Product
Philips Tasy HTML5 is strong in medical records but lacks depth in support functionalities. As a...
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Product
Most of our requests are about fixing existing problems, like bugs and real system issues that need...
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Relationship
Philips’ support is terrible. We open a support request, and the technician labels it as a...
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Relationship
Our main contact at Philips is the account manager. However, that person is more commercially...
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Loyalty, Product
Philips Tasy HTML5 is a fully integrated system. It covers all patient journey workflows from...
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Product
Philips Tasy HTML5 is simple and intuitive, depending on how it is implemented. There is a...
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Product
The system has become so large that the vendor can’t keep up with innovation. Overall, it still...
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Relationship
My impression is Philips doesn’t have a close relationship with their customers. The way Philips...
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Loyalty, Product
Regarding insurance processing, many tasks are still manual. Philips Tasy HTML5 does not automate...
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Relationship
Like many software companies, Philips assigns lower-level personnel to handle initial support...
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Operations, Product, Value
Initially, everything was implemented in an open format rather than a structured model. This made...
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Relationship, Value
Philips has met deadlines for legal compliance. Everyone knows Philips acquired the product from a...
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Loyalty
We usually let a few versions go live first before upgrading; we let other clients test and fix any...
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Value
Regarding pricing, Philips charges for nearly every additional feature that is not part of the...
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Operations
The implementation is done through using an authorized consulting group and not Philips' tools. I...
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Relationship, Product
The integrations with new machines and the use of intelligence are areas where Philips could improve...
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Product
One of the product's strengths is the integration between systems and internal processes. What I...
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Relationship
The biggest areas Philips could improve are the support, the service, and the ease of development....
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Relationship, Product
The strength of Philips is that they have a better structure and governance. I like that the product...
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Culture, Value
Our contract is extremely favorable. Today, it works well, but for a new client, it is quite...
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Operations
We do not use training with Philips. We have a learning center, but it is not as detailed as we...
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Product
The upgrade process is good but very spaced. We were used to a previous model with 15-day releases....
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Relationship
The response time from Philips is sometimes very long. This is a point that we even approached them...
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Relationship
At this point, the system has improved a lot. However, support takes very long. The support team...
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Relationship
We always received proactive communication by email from Philips. Now, we have a customer portal for...
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Value
Philips charging for every little thing is a problem. Sometimes we are forced to budget and...
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Product
Philips' tool has a single native integration with the PACS, which is their own PACS product from...
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Product
The functionality of the product partially meets my needs. Sometimes we need some functionalities...
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Loyalty, Product
The product is stable, and we can trust it. I highly recommend the product. It is the best tool on...
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Relationship, Product
The system started in our country, and since then, it has been compliant with regulations, even...
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Relationship
Philips could have shorter delivery times and higher-quality deliveries to improve our experience.
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Operations, Product
Due to the product, the process has become more integrated across different areas, and Philips Tasy...
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Loyalty, Relationship
Every time we open a case, it takes a long time for Philips' support people to respond, and they...
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Relationship, Operations
The deployment team lacks experience and practical knowledge in working with clients to be able to...
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Product
Philips Tasy HTML5 isn't a very difficult system, but it also isn't that simple. Users need to have...
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Loyalty, Relationship
Philips partially fulfills their promises. Philips is slow, but compared to the other vendors we...
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Loyalty, Relationship, Product
Philips meets almost all of our local needs. Philips is very focused on the healthcare area,...
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Operations, Product
Philips needs to improve by doing integrated tests themselves, or Philips may be able to get clients...
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Operations
We went through a lot of problems with the product, and we still have a lot of things to improve...
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Relationship, Value
What gave us initial value was the support, but regardless of whether the support is premium, it has...
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Value
Philips will sometimes put something on the system and say that it is a customization. Then we go...
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Product
I have nothing to complain about in the tool. It has errors and bugs, but it has many options. It is...
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Relationship, Product
What causes a little loss of the quality of the product is some errors that come in the small...
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Operations, Product
I hear about the product for the medical area, which sometimes includes people who have a little...
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Product
Philips launched this thing. It is not an artificial intelligence; it is like an Alexa assistant...
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Product
In terms of usability and the number of clicks, Philips has to improve a lot. A Philips Tasy HTML5...
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Relationship
We have a lot of difficulty with Philips Tasy HTML5 related to the responses to the service orders...
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Value
There are no integrations for Philips Tasy HTML5; we have to develop everything internally, and that...
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Relationship, Operations, Product
In the last year, Philips improved a lot in terms of updating the latest version we took. That...
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