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User Commentary
Technology
Philips Tasy HTML5 is a little slow. Even simple tasks take some time to do. According to the...
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Functionality and Upgrades
Philips Tasy HTML5 is good and friendly. The visuals are pretty and intuitive.
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Sales and Contracting
We were told that the product would be an EMR, but we seem to have to do everything. We were told...
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Interfacing and Integration
One of the key purchasing points was that the product had integration with other products from...
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Technology
Some other solutions out there are faster and more dynamic and have fewer errors. The system is very...
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Service and Support
There is no chat function for us to use to contact Philips' support people. We have to open tickets,...
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Implementation and Training
In general, our implementation with Philips went forward with everything working, but we needed a...
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Functionality and Upgrades
We felt deceived by Philips because we expected to have more control over everything and have better...
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Functionality and Upgrades
From my point of view, the system does address my needs. I think that the system has a lot to...
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Future Outlook
Philips is promising very good things that we hope will improve interoperability. We are working...
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Implementation and Training
Philips is terrible at implementations. We have to run tests for a long time to get things right.
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Service and Support
Philips promises a lot, but the pace of their deliveries is slow.
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Relationship
Our needs are met, and we have a good partnership with Philips. In general, the vendor responds to...
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Functionality and Upgrades
The EMR could be more friendly for the medical team if it required a reduced number of clicks from...
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Service and Support
We suffered a lot with Philips' support team; the support team was very slow to respond.
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Relationship
We are a hospital that is specialized, and the product leaves a lot to be desired. We know that our...
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ROI / Cost
Philips charges us for even simple customizations. These are customizations that we request, but...
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Implementation and Training
Philips has a training platform, but we stopped using it because they started to charge for their...
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Future Outlook
We have both Philips’ product and a product from another vendor in our organization, and we are...
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Sales and Contracting
Philips uses the same prices privately and publicly. The vendor’s transparency is very nice. They...
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Technology
One good thing about Philips is that they made a movement from Java to HTML5 in their upgrades, and...
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Service and Support
The vendor keeps promises, but it takes time to receive answers from them. My main problem with...
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Service and Support
I have noticed that when we ask for support, Philips often proposes an unaffordable cost for fixing...
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Functionality and Upgrades
Tasy Java's usability is not good. We have plans to upgrade to a better product, and we are excited...
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Interfacing and Integration
The product itself is really good, but there are things that really need improvement. In terms of...
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Functionality and Upgrades
The back office is not working so well; there are gaps that the system is not able to fully satisfy....
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Technology
We have some processes that are slow, and we have not yet received a response about how to resolve...
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Sales and Contracting
I think the vendor offered more than what they delivered. We expected the solution to come more...
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Service and Support
The vendor's service team is not fast at replying, and when they do reply, they don't always offer a...
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Functionality and Upgrades
The solution has great stability, which is excellent especially as we move toward using the cloud.
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Functionality and Upgrades
The vendor isn't keeping promises about the newer versions having reports that would be more user...
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Functionality and Upgrades
The software requires too many clicks and too much mouse time to get where we want to go. The...
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Relationship
Philips only offers training if asked. The vendor is not proactive in engaging with us. The vendor...
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Implementation and Training
Our objective is to have Philips Tasy HTML5 in all of our facilities. The implementation process has...
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Interfacing and Integration
The integration for Philips Tasy HTML5 left a lot to be desired. The process was a very bad...
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Service and Support
The vendor struggles with support, especially with regard to the time it takes to get a response. We...
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