Philips Tasy Java/HTML5 (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Relationship
There was a situation where Philips made an update, and in that update, there was a button that they...
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Relationship, Product
Philips’ updates don’t actually improve the system. Most of the time, they are just break fixes....
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Loyalty, Product
I think an upcoming update we have with Philips is going to be a mess. Updates always end up being...
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Operations
When we purchased and chose Philips Tasy HTML5 years ago and the consultants came here, we had a...
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Relationship
Many times, when I open a ticket with Philips, I get a team that doesn’t know what I’m asking for or...
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Value
I find Philips Tasy HTML5 a bit expensive for what we receive. Also, Philips doesn’t deliver, and no...
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Loyalty, Value
Philips is part of our long-term plans because it is much more expensive to switch systems than to...
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Operations
Philips’ trainings are very superficial. They are based on ideal scenarios that practically don’t...
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Relationship
There was a change last year in how we open tickets and service orders with Philips, and things got...
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Relationship
For support with Philips, I have to open a ticket, wait a long time, and beg a lot, and then someone...
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Product
Philips Tasy HTML5 brought us new pain points, and the system doesn’t help the doctors work....
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Relationship
Unfortunately, I have no expectations with Philips. Unless someone comes here and sits in front of...
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Relationship
We use multiple Philips products, and the vendor’s departments don’t communicate with one another....
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Relationship
There are many layers of bureaucracy with Philips, and it takes a long time to get a solution. When...
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Product, Value
The most expensive thing in the hospital is a physician’s time, and the Philips Tasy HTML5 system...
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Relationship, Product
I understand the complexity involved, but Philips struggles to provide national-level solutions to...
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Product
HTML5 is not intuitive at all, and the system needs to be more user-friendly. The user needs to feel...
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Operations
I would opt for different implementation consultants if we were starting over. The implementation...
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Relationship, Product
I would say Philips doesn't keep their promises. This is because many features and functionalities...
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Relationship
One of the key challenges is that while Philips delivers a product, their internal structure is not...
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Loyalty, Product
Philips does not yet have AI capabilities available. Many features are on the road map. Philips has...
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Loyalty, Relationship, Product
Philips Tasy HTML5 is a robust tool that meets our needs well. Of course, there are always areas for...
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Culture, Operations, Product
Philips Tasy HTML5 works as demonstrated, but we always aim for excellence rather than just the...
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Product
Regarding integration with other systems, most integrations need to be developed. The system doesn’t...
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Product
Compared to other systems I have used, Philips Tasy HTML5 is the most stable. In another...
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Product, Value
Philips Tasy HTML5 allows us to work with multiple SQL queries, extract data, and transfer data from...
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Operations
Philips does not provide a structured training program except during the implementation phase. Even...
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Loyalty, Product
Lately, we have been focusing more on customizations for commercial areas, such as call centers and...
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Product
Philips Tasy HTML5 is strong in medical records but lacks depth in support functionalities. As a...
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Product
Most of our requests are about fixing existing problems, like bugs and real system issues that need...
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Relationship
Philips’ support is terrible. We open a support request, and the technician labels it as a...
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Relationship
Our main contact at Philips is the account manager. However, that person is more commercially...
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Loyalty, Product
Philips Tasy HTML5 is a fully integrated system. It covers all patient journey workflows from...
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Product
Philips Tasy HTML5 is simple and intuitive, depending on how it is implemented. There is a...
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Product
The system has become so large that the vendor can’t keep up with innovation. Overall, it still...
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Relationship
My impression is Philips doesn’t have a close relationship with their customers. The way Philips...
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Loyalty, Product
Regarding insurance processing, many tasks are still manual. Philips Tasy HTML5 does not automate...
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Relationship
Like many software companies, Philips assigns lower-level personnel to handle initial support...
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Operations, Product, Value
Initially, everything was implemented in an open format rather than a structured model. This made...
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Relationship, Value
Philips has met deadlines for legal compliance. Everyone knows Philips acquired the product from a...
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Loyalty
We usually let a few versions go live first before upgrading; we let other clients test and fix any...
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Value
Regarding pricing, Philips charges for nearly every additional feature that is not part of the...
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Operations
The implementation is done through using an authorized consulting group and not Philips' tools. I...
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Relationship, Product
The integrations with new machines and the use of intelligence are areas where Philips could improve...
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Product
One of the product's strengths is the integration between systems and internal processes. What I...
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Relationship
The biggest areas Philips could improve are the support, the service, and the ease of development....
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Relationship, Product
The strength of Philips is that they have a better structure and governance. I like that the product...
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Culture, Value
Our contract is extremely favorable. Today, it works well, but for a new client, it is quite...
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Operations
We do not use training with Philips. We have a learning center, but it is not as detailed as we...
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Product
The upgrade process is good but very spaced. We were used to a previous model with 15-day releases....
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Relationship
The response time from Philips is sometimes very long. This is a point that we even approached them...
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Relationship
At this point, the system has improved a lot. However, support takes very long. The support team...
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Relationship
We always received proactive communication by email from Philips. Now, we have a customer portal for...
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Value
Philips charging for every little thing is a problem. Sometimes we are forced to budget and...
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Product
Philips' tool has a single native integration with the PACS, which is their own PACS product from...
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Product
The functionality of the product partially meets my needs. Sometimes we need some functionalities...
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Loyalty, Product
The product is stable, and we can trust it. I highly recommend the product. It is the best tool on...
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Relationship, Product
The system started in our country, and since then, it has been compliant with regulations, even...
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Relationship
Philips could have shorter delivery times and higher-quality deliveries to improve our experience.
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Operations, Product
Due to the product, the process has become more integrated across different areas, and Philips Tasy...
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Loyalty, Relationship
Every time we open a case, it takes a long time for Philips' support people to respond, and they...
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Relationship, Operations
The deployment team lacks experience and practical knowledge in working with clients to be able to...
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Product
Philips Tasy HTML5 isn't a very difficult system, but it also isn't that simple. Users need to have...
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Loyalty, Relationship
Philips partially fulfills their promises. Philips is slow, but compared to the other vendors we...
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Loyalty, Relationship, Product
Philips meets almost all of our local needs. Philips is very focused on the healthcare area,...
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Operations, Product
Philips needs to improve by doing integrated tests themselves, or Philips may be able to get clients...
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Operations
We went through a lot of problems with the product, and we still have a lot of things to improve...
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Relationship, Value
What gave us initial value was the support, but regardless of whether the support is premium, it has...
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Value
Philips will sometimes put something on the system and say that it is a customization. Then we go...
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Product
I have nothing to complain about in the tool. It has errors and bugs, but it has many options. It is...
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Relationship, Product
What causes a little loss of the quality of the product is some errors that come in the small...
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Operations, Product
I hear about the product for the medical area, which sometimes includes people who have a little...
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Product
Philips launched this thing. It is not an artificial intelligence; it is like an Alexa assistant...
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Product
In terms of usability and the number of clicks, Philips has to improve a lot. A Philips Tasy HTML5...
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Relationship
We have a lot of difficulty with Philips Tasy HTML5 related to the responses to the service orders...
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Value
There are no integrations for Philips Tasy HTML5; we have to develop everything internally, and that...
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Relationship, Operations, Product
In the last year, Philips improved a lot in terms of updating the latest version we took. That...
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Relationship
We have experience with developing things in IT, so there are times when we will point out an error...
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Product
The product includes several user levels, so we have several levels of difficulties, and the doctors...
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Loyalty, Product, Value
I would choose to buy the product again because of the results the system brings to the patients and...
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Loyalty, Relationship
We made a complaint to Philips, and they are getting closer to us and are coming to visit us more...
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Product
There are still some holes in the system that need to be solved. For example, we need to have a way...
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Culture, Operations
When we implemented the product, the consultants said that everything would be ready and that we...
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Value
Philips is charging for any little thing. If they can charge, they will. They tried to do something...
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Loyalty, Product
Philips is proposing new things like the use of voice commands, so that is very interesting for the...
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Product
Our specialty has very specific processes, and we would like Philips to work on giving us the...
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Value
Philips discontinues products and forces us to pay because of their decisions. For example, whoever...
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Relationship, Product
Philips Tasy HTML5 improves more and more to meet our needs satisfactorily, but sometimes it is hard...
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Product
Philips Tasy HTML5 is good, but it is unstable. It has frequent errors, and sometimes Philips...
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Relationship
Philips’ executive involvement is very difficult. Philips has many managers, and when we talk to...
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Relationship, Value
Philips' support is horrible. Given that the solution is aimed at healthcare and patient treatment,...
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Loyalty
I think my satisfaction with Philips will go up in the next 12 months because we have some very...
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Product
Philips Tasy HTML5's strength is the security of the information and the fact that it functions not...
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Relationship, Product
I would like Philips to improve their reports and service orders that we do directly to Philips, and...
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Relationship, Operations, Value
A bridge with the Philips Foundation would be very important since they have some very interesting...
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Relationship
Philips needs to improve in terms of support, customer assistance, and listening to the customer.
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Product
What I found most interesting about Philps Tasy HTML5 is its way of working, its functionality, and...
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Operations
The implementation of Philips Tasy HTML5 was very messy, and Philips didn't keep everything that was...
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Loyalty
We switched to Philips Tasy HTML5 for the opportunity to get to know a more modern and robust system...
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Operations
We have had several experiences with training from Philips. Some were good, and others involved team...
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Product, Value
Philips needs to be closer to clients to understand some customizations. Customizations tend to be...
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Product, Value
With Philips Tasy HTML5, we are able to capture patient data through the system's patient intake...
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Product, Value
Our experience with Philips Tasy HTML5 is much better than our experience with what we had before....
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Relationship
Philips has this rigidity. They expect us to follow all their processes 100%. We would like them to...
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Relationship
An after-sales service that would be very important for us would be for someone from Philips to look...
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Product
There must be several solutions for integration, but Philips doesn't reach out to us about these...
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Loyalty, Operations
We would like the design in Philips Tasy HTML5 to be more intuitive. A tool's design embodies its...
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Relationship
The support from Philips is never enough to us, but Philips thinks that the support they give is...
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Operations, Product
The deployment of Philips Tasy HTML5 is a bit heavy, especially for smaller institutions, and...
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Relationship, Product
We have billing controls here so we can have a good response and control of information and avoid...
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Relationship
The service has improved a lot, though the delivery of the resolution is still time consuming.
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Relationship
I think we have improved the relationship a lot with the vendor. We can bring ideas. We can talk. We...
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Value
The cost always comes in bulk. The vendor is already doing a package process. This improves the...
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Loyalty, Product
The doctors and users in general complain a lot about the product's usability. They complain a lot...
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Loyalty, Product
We have seen a lot of movement in relation to artificial intelligence, and sometimes companies don't...
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Product
The vendor could work on improving the delivery of new integrations. When there are changes, the...
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Value
The vendor charges for what was delivered, but they charge for things before those features arrive...
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Product
The issue with Philips Tasy HTML5 is a matter of technology. We struggle a lot with technology in...
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Loyalty, Product
The product is easy to use. The vendor is changing the system's operability a lot. The stability of...
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Value
The vendor used to avoid charging for every little thing. A few years ago, that changed a lot. New...
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Relationship
To improve their support, Philips needs to be more agile. What I think happened is that they put a...
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Operations, Product
From time to time, when we take a new version of the product, we feel agony. There used to not be...
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Product
I have been working with Philips Tasy HTML5 for many years, and I don't think there is a better...
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Loyalty
We never get the latest version of Philips Tasy HTML5 because new versions usually have problems. We...
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Culture
Philips sold us something as a solution to our problems, but it has a serious flaw that Philips...
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Operations, Product
Philips should focus more on tests when we get an update for the solution because we always seem to...
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Product
Philips’ products integrate very well, and we have a few integrations that work between Philips Tasy...
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Product
We have to develop some things ourselves that Philips does not provide when it comes to integration....
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Relationship
Philips’ support is a problem. I have a lot of difficulty getting support when it comes to...
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Product, Value
Philips Tasy HTML5 has few competitors, so the system could be a little cheaper.
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Operations
There are still some things that need to be improved with Philips’ training. The way their training...
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Operations, Product
Users have certain difficulties in the beginning, so there is a learning curve with Philips Tasy...
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Product
We still have some needs that are not met in Philips Tasy HTML5. For example, Philips could have...
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Operations
Philips needs to evolve in terms of training, especially for professionals in the market. Since we...
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Product
Philips does not have technologies at the market level for integration. The system was not...
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Relationship
We submit tickets for support, and we get better support when we need help. Philips is now...
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Product
The users complain that Philips Tasy HTML5 is very bureaucratic and messy. The CPOE is a little out...
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Culture, Value
Philips used to charge only for customization. Today, they charge a small fee for a quote to...
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Loyalty, Product
Philips' system is already well consolidated and well developed, and the vendor is now improving the...
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Loyalty, Product
Since the vendor reduced the length of time for their versioning cycle, their innovation has been...
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Loyalty, Product
Today, the problem with the system's architecture is that it is 100% closed architecture. With...
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Product
Due to the fact that we had a lot of problems with migration, we are still suffering. There is a...
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Product
Philips Tasy HTML5 is the best EMR product available in the market in our region. That doesn't mean...
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Relationship, Operations, Product
When we implemented the product, Philips had very aggressive versioning logic. They released...
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Product
Philips developed a specialty flow of HTML 5. That is one way that they have met our local needs.
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Relationship, Product
Philips doesn't keep all of their promises. We manage the situation, so they don't do 100% of the...
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Operations
The vendor made an important effort to improve the system's scalability. Today, there is a training...
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Product
In terms of a graphical or user interface, Epic's system and Philips Tasy HTML5 are different...
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Loyalty, Operations
We wanted a more modernized solution, so we went with Philips' system. We opted for a 100% Philips...
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Product
The system is very customizable. It has more than 6,000 parameters. It is very flexible, but at the...
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Loyalty, Product
I like Philips Tasy Java more than Philips Tasy HTML5 because it is sometimes easier to solve...
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Relationship, Value
Philips should pay more attention to their smaller customers. They are more focused on hospitals and...
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Value
Philips Tasy HTML5 is very expensive, but it also delivers a lot. However, I would like to see the...
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Relationship, Product
I have never had a problem with Philips Tasy HTML5 being down. Sometimes there will be an update or...
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Loyalty, Value
Some of our organization is still on Philips Tasy Java, and all clients have to migrate to Philips...
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Product
Philips made a new way of updating Philips Tasy HTML5 with the app manager, and it decreased the...
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Operations
Philips’ training is very good, and the only issue is that their old training platform makes it...
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Loyalty, Product
We always get complaints from doctors about Philips Tasy HTML5. They don’t like that they have to...
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Relationship
Philips’ support is always complicated. There are times when we want things to happen as soon as...
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Product
Philips could improve the AI in the product. Sometimes when a doctor is prescribing something, a...
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Relationship
We don’t work directly with Philips for most things, but if we had a direct contact for some of our...
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Product
The vast majority of the time, the product works. But there is a rule that says if we activate the...
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Product
The ease of use of the system has gotten better. This year, there were some changes in the CPOE...
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Relationship
Recently, when we brought an issue to the vendor's support team, the support person said they knew...
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Relationship
The vendor's support is very bad. Sometimes it is not even the support person that is bad; it is the...
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Product
We have a problem in the agenda. An accelerator was hired, and that person looks at the exam agenda,...
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Relationship
The vendor says they are getting closer to their clients, but I don't see that yet. The vendor needs...
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Culture, Relationship
It has been over a month since we started seeing a production problem in the system. The problem is...
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Culture
In the past, when I collaborated with Philips, I presented the projects and showed the documentation...
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Relationship
Escalating things through the contact we have is not productive, and we can't solve things. But...
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Operations, Product
The ADEP piece is counterintuitive to what the nurses do daily. For example, during a solution...
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Product
The product stability and quality have improved. Specifically, some functions are heavy, but maybe...
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Relationship
We had an issue recently that was related to customization, but the vendor's support people split...
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Loyalty, Product
I don't see the system's technology going the way that even the health sector is going. We go to the...
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Operations
Philips provides a learning center, and it has interesting material. People from our team who use it...
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Product
It is possible to do integrations with the system. Philips has an integration with a partner, and we...
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Product
I think the system meets practically everything in terms of our local needs. At this point, I have...
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Relationship, Product
The access management part of the system is very bad. If a new collaborator comes in, we have to...
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Relationship
The system has gotten much worse. It is disappointing to see how it is now compared to how it was in...
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Operations
The quality of implementations has improved a lot. In the last one we did, there were many service...
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Relationship
With Philips, we managed to narrow our relationship to the people who were effectively solving our...
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Loyalty, Relationship, Product
For our business needs, I don't see a better product out there than Philips' product. Philips...
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Culture, Relationship
We don't like being a guinea pig, so we don't take newer versions of the system right away because...
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Operations
The vendor offered us some training, and we participated in it. Unfortunately, our evaluation of the...
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Operations, Product
Philips Tasy HTML5 is a quality product. It does what the vendor proposes that it will do. The...
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Product, Value
Today, my business is 100% dependent on this tool. My outcomes are all based on the system. However,...
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Value
The vendor charges for every little thing, like premium support. Even if we just want them to...
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Product
We are using complementary solutions to analyze accounts, and Philips has an intelligence for the...
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Loyalty
We are going to be finishing an environment migration, so we will see the best things that Philips...
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Relationship, Product
Philips has well-defined integration partners, and things work very well with the partners that they...
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Product, Value
I would recommend Philips Tasy HTML5 for sure. Today, we do a lot of benchmarks for the product. In...
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Relationship
The vendor's support people are reactive. If we yell, the vendor will instantly allocate someone to...
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Product
We participate in some Philips events, and those are cool. The vendor's ideas have a lot of...
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Loyalty, Relationship, Product
One way that Philips could improve would be in regard to their electronic fiscal notes. We need to...
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Loyalty, Value
When we went through our decision-making process, in the end, we were between Philips and another...
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Loyalty, Operations, Product
When we did the Philips Tasy HTML5 go-live, we found that our PACS solution from Philips integrated...
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Product
Our country's legislation is very complex. Every day is a surprise. Our government frequently...
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Culture, Value
Integrations are quite difficult. Philips created an integration tool called TIE. The expectation...
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Loyalty, Product
In terms of gaps in the system, there are tools that we have to hire other partners for. For...
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Relationship, Operations
While we were in the design phase for our Philips Tasy HTML5 implementation, everything was going...
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Loyalty, Value
In the several months of operation that we have had the system for, we have been able to see a...
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Loyalty
We had a solution in the past that was developed and tailored to our organization, and we used it...
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Operations
Philips has improved a lot in terms of implementations. They created a new update tool, the app...
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Loyalty, Product
Our goals with Philips Tasy HTML5 are related to the patient experience in areas like the schedule,...
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Product, Value
Philips has a policy to charge for almost everything. They need to change their thinking a little to...
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Operations
Philips has an eLearning platform that helps a lot, and they offer training too.
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Product, Value
The experience of our doctors, nurses, and others has improved a lot on Philips Tasy HTML5. The...
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Product
With Philips, due to the size of the software, sometimes an upgrade will lack something, and we can...
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Relationship
The lack of support is the great Achilles heel of Philips. In terms of products, we have no...
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Relationship
When the doctor has a problem or the patient doesn't have a test result, they come and knock on my...
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Relationship
I would like to be optimistic, but I don't think Philips can change. They are trying to show their...
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Relationship
Philips has a sensational product, but they still don't understand that they can really change the...
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Loyalty, Relationship
The vendor is working on a very strong partnership process, and most of what they are doing can meet...
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Relationship
The vendor changed the service platform for me to open a service order. I can't generate a dashboard...
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Product
The vendor's greatest strengths are the great amount of functionality integrated into a single tool,...
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Product
I like the possibilities of parameters within the product.
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Product
The biggest opportunities to improve the product would be greater localization to the local market...
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Relationship
It would improve my customer experience if the vendor adjusted consultancy values to local values...
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Relationship
Like any application, sometimes there are small flaws in Philips Tasy HTML5. When an issue is...
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Relationship, Product
It would be nice if Philips focused more on having a complete, robust tool instead of being focused...
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Operations
One positive thing about Philips’ training is how they explain the new functionalities that are...
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Product
Philips Tasy HTML5 is very closed in terms of integration. The ecosystem works super well, but if I...
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Product
Philips should stop talking about how they do things in other countries. They are in a different...
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Relationship
Philips needs to have an API and needs to create an interface based on market standards. They need...
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Product
The vendor's promised integration bus is not working.
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Operations
The vendor's implementations could be better in terms of the quality of the consultants. Those...
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Relationship, Product
We have access to the vendor. The global board has access. That doesn't solve our issues, but we...
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Culture, Relationship
Philips’ support is so bad. They created new lines of support. This means that if we want faster,...
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Relationship, Product, Value
Philips is the champion of bringing in new solutions to problems that they aren't able to solve. For...
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Loyalty, Relationship
Philips assigned us a new account manager. We met with that person, and they told us that they...
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