Philips Tasy Java/HTML5 (Global) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Analyst/Coordinator

Product, Product

In Brazil, Philips Tasy Java fulfills all of the government's regulatory requirements, but that...

Feb 2024
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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

The system is very robust, but at times, it can be a bit difficult for end users in Brazil due to...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

It is a bit difficult to get Philips on the phone. They like to communicate through writing. That...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

The vendor's service is really proactive. The vendor's people will tell us about fiscal obligations...

Feb 2024
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Analyst/Coordinator

Product, Product, Value, Value

The system requires us and our organization to work well. The system streamlines workflows and...

Feb 2024
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Director

Value, Value

Philips has a very serious problem relating to charging for new things. Everything is an opportunity...

Dec 2023
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Director

Relationship, Relationship

Support is Philips’ Achilles' heel. They struggle with timelines and delivery of new things, and we...

Dec 2023
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Director

Culture, Culture, Relationship, Relationship

It’s difficult to get a final promise from Philips, but if things happen along the way, the vendor...

Dec 2023
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Director

Relationship, Relationship

Philips doesn’t understand that clients want the system to work so that we can serve patients. The...

Dec 2023
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Director

Product, Product

There are many things we have to do to get to a higher level of interoperability with Philips Tasy...

Dec 2023
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Director

Product, Product

In Philips Tasy HTML5, the indicators are not simple and easy to understand.

Dec 2023
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Director

Product, Product

Philips Tasy HTML5 is robust, is user friendly, and meets almost 100% of a hospital’s needs. Also,...

Dec 2023
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Director

Loyalty, Loyalty, Product, Product

Philips is bringing in lots of new things, like AI, for Philips Tasy HTML5. The vendor has an...

Dec 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

Philips' team has a vision for the high-quality, interoperable, state-of-the-art EMR that we need in...

Dec 2023
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Manager

Relationship, Relationship

The way we use certain modules in the system is different than the way those are used in other...

Dec 2023
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Manager

Loyalty, Loyalty

We are interested in getting ICD codes and being able to work with some other vendors. Those are...

Dec 2023
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Manager

Product, Product

The system has an ecosystem that is very adaptable to the practices and configurations that each...

Dec 2023
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Manager

Relationship, Relationship, Product, Product

One of Philips' strengths is that they have a wide reach. They work with a network of companies that...

Dec 2023
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Director

Relationship, Relationship

Philips is very proactive. If I escalate something to the senior people at Philips because I need...

Oct 2023
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Director

Operations, Operations

Our experience with Philips’ implementation team wasn’t good. Philips didn’t have an implementation...

Oct 2023
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Director

Product, Product

Philips Tasy HTML5 is much more limited than other EHRs in terms of what we can create. There are a...

Oct 2023
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Director

Product, Product

Philips Tasy HTML5 is much better than other systems in terms of the number of errors, and I also...

Oct 2023
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Director

Loyalty, Loyalty, Product, Product

Philips is really evolving their product through technological propositions and in how they...

Sep 2023
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Director

Product, Product

Philips Tasy HTML5 is super slow, and Philips doesn’t do customizations. When the vendor does put in...

Sep 2023
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Director

Product, Product

Philips Tasy Java is an outdated platform, and everything in there is bad. It is extremely complex...

Sep 2023
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Director

Relationship, Relationship

Philips isn’t proactive about Philips Tasy Java; everything is put to the side.

Sep 2023
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Manager

Product, Product

Philips Tasy Java is stable, and overall, everything is good with the product. Also, it is good that...

Aug 2023
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Manager

Relationship, Relationship

We do have some problems with Philips’ support team. It seems like they don’t have much knowledge...

Aug 2023
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Manager

Product, Product

There are things that the vendor could make more logical in Philips Tasy Java and that we see as...

Aug 2023
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CIO

Loyalty, Loyalty

We decided to go with Philips Tasy HTML5 because of financial reasons and because of some of the...

Aug 2023
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CIO

Product, Product

Our overall experience with Philips Tasy HTML5 has been positive. The system is way more user...

Aug 2023
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CIO

Value, Value

There are times when the vendor charges for little things. For example, we got a certain product...

Aug 2023
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CIO

Relationship, Relationship

When we do a project with Philips, we get more executive involvement from them.

Aug 2023
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CIO

Loyalty, Loyalty, Product, Product

Some opportunities for Philips to improve the system would be to add more connectivity or have a...

Aug 2023
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CIO

Relationship, Relationship

There are things that we disagree on, but Philips does what they say they will do.

Aug 2023
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CIO

Loyalty, Loyalty

We are replacing Philips Tasy Java because Philips has basically stopped working on the system, so...

Aug 2023
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Physician

Operations, Operations

Philips’ implementation team for Philips Tasy HTML5 is more prepared than Philips’ teams for other products....

Jul 2023
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Physician

Value, Value

Philips wants to charge for everything, but it is difficult to say whether they do because...

Jul 2023
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Physician

Product, Product

Philips Tasy HTML5 has become more usable, but it has also gotten slower. I would like Philips to...

Jul 2023
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CIO

Relationship, Relationship

We have worked closely with and have had a good relationship with the vendor. Philips has given us...

Jul 2023
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CIO

Loyalty, Loyalty, Relationship, Relationship, Product, Product

We used to have no issues with the product, but now, there are some issues that need to be fixed. We...

Jul 2023
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CIO

Relationship, Relationship

Philips should help us get things that we want to use in Philips Tasy Java. We hear about how the...

Jun 2023
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CIO

Value, Value

We get a very good deal for Philips Tasy Java, so cost isn’t one of Philips’ problems.

Jun 2023
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CIO

Loyalty, Loyalty

Philips is more avid about Philips Tasy HTML5 than their other products, so I am more optimistic...

Jun 2023
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CIO

Relationship, Relationship, Product, Product

Philips needs to take a deeper look at cybersecurity. For example, the vendor developed a patient...

Jun 2023
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Director

Product, Product

Philips Tasy Java is a good solution and brings us many advantages. It is flexible, and we can...

May 2023
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Director

Relationship, Relationship, Product, Product

Philips could improve the quality of their releases. When they put out a release, the system takes a...

May 2023
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Director

Operations, Operations, Product, Product

Philips Tasy Java is not very intuitive. If users don’t get good, adequate training, they won’t be...

May 2023
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Director

Relationship, Relationship

We have to escalate things with Philips’ support, and our issues take a long time to be resolved. We...

May 2023
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CIO

Loyalty, Loyalty

We are stuck with the Java version of the system because we have a lot of customizations, and moving...

May 2023
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CIO

Operations, Operations

Philips offers online training, but we stopped using that training a couple of years ago because we...

May 2023
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CIO

Loyalty, Loyalty, Product, Product

I think that the new version of the product has a lot of innovation, but we haven't moved to it yet.

May 2023
||
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CIO

Relationship, Relationship

There are a lot of government requirements that Philips isn't able to deliver on. When we submit...

May 2023
||
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CIO

Relationship, Relationship

Philips' system is probably the best system available on the market. I haven't seen anything better...

May 2023
||
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CIO

Product, Product

Philips needs to open their system to better integrate it with other solutions on the market. There...

May 2023
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CIO

Operations, Operations

We need more education and training to make Philips Tasy Java easier to use, and we would like to...

Apr 2023
||
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CIO

Relationship, Relationship

It takes a while, but Philips keeps their promises.

Apr 2023
||
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CIO

Relationship, Relationship

We have very little contact with Philips, and we wish that we could have more interactions with them....

Apr 2023
||
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CIO

Product, Product, Value, Value

In general, Philips Tasy Java is excellent, and I believe that it has met the needs of the market....

Apr 2023
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Director

Product, Product

I like Philips Tasy Java quite a bit. It is easy to work in and to search for old patients because...

Apr 2023
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Director

Product, Product

Because of how the financial part of Philips Tasy HTML5 is set up contractually, that part is a...

Apr 2023
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Director

Relationship, Relationship

At the start, our relationship with Philips was difficult, but it has gotten better, and we have...

Apr 2023
||
(0)
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Director

Operations, Operations

The initial training for Philips Tasy HTML5 was extremely engaging, but we don’t get a lot of...

Apr 2023
||
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Director

Product, Product

Philips doesn’t have many new things in Philips Tasy HTML5. We would like the system to be more...

Apr 2023
||
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Director

Loyalty, Loyalty

Philips Tasy HTML5 functions very well, and I believe it will continue to be a principal player in...

Apr 2023
||
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Director

Loyalty, Loyalty

When we were choosing an EMR for our organization, we wondered whether Philips Tasy HTML5 would be...

Apr 2023
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Director

Product, Product

Some processes in Philips Tasy Java are more agile than processes in Philips Tasy HTML5 because in...

Apr 2023
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Director

Relationship, Relationship, Product, Product

Philips was very agile with version upgrades and integrations. Philips sends emails when something...

Apr 2023
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Director

Relationship, Relationship

Sometimes Philips’ support team isn’t 100% understandable. I have never interacted with the support...

Apr 2023
||
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Director

Value, Value

Philips charges for every implementation, integration, and everything. They don’t avoid charging us.

Apr 2023
||
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Director

Culture, Culture

There were things said during the sales process of Philips Tasy HTML5 that didn’t end up the way...

Apr 2023
||
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Director

Product, Product

Philips Tasy HTML5 is very good, and we don’t have much to complain about. It is very interactive,...

Apr 2023
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Director

Culture, Culture, Product, Product

We have issues with licensing in Philips Tasy HTML5 and how it works in multiple facilities. It...

Apr 2023
||
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Director

Product, Product

I think that one of the biggest problems that end users have in Philips Tasy HTML5 is reading things...

Apr 2023
||
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Director

Relationship, Relationship

Philips’ support team is excellent, agile, and efficient.

Apr 2023
||
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Director

Product, Product

There are small things that could get better in Philips Tasy HTML5, but those have a lot to do with...

Apr 2023
||
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Director

Product, Product

All of the integrations in Philips Tasy HTML5 were very direct, and we got the connections that we needed....

Apr 2023
||
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Director

Product, Product

Philips Tasy Java could be a little more flexible. Sometimes the product doesn’t have parameters for...

Apr 2023
||
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Director

Operations, Operations, Value, Value

The implementation costs for Philips Tasy Java tend to be high because we sometimes can’t find...

Apr 2023
||
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Director

Value, Value

Philips Tasy Java is expensive and could give us more. For example, with all that we pay for the...

Apr 2023
||
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Director

Product, Product

I wish that Philips had a voice recognition system so that we could say what document or screen we...

Apr 2023
||
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Director

Operations, Operations

Philips has to have quality assurance throughout the implementation process. For example, I think...

Apr 2023
||
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Manager

Value, Value

When there is a specific thing that we ask for, Philips tends to charge for it. However, that makes...

Apr 2023
||
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Manager

Operations, Operations

We worked with a third-party partner vendor of Philips, and the third-party vendor's training left a...

Apr 2023
||
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Manager

Operations, Operations, Product, Product

I have seen that it takes some time to get used to the functionalities in Philips Tasy HTML5, but...

Apr 2023
||
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Manager

Relationship, Relationship

Philips is very creative. They deliver new technologies and have many clients.

Apr 2023
||
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Manager

Loyalty, Loyalty, Relationship, Relationship

I am hopeful that Philips will get better. We are going to work out a way to work more closely with...

Apr 2023
||
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Manager

Product, Product

Philips Tasy HTML5 has its qualities. The system works well. It is very stable, and overall, we have...

Apr 2023
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Manager

Relationship, Relationship

With Philips’ support team, sometimes we get caught going back and forth with messages and calls. We...

Apr 2023
||
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Manager

Relationship, Relationship, Product, Product

One of Philips’ flaws that we see regularly is that they don't work on the releases enough to make...

Apr 2023
||
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Manager

Relationship, Relationship

Something that Philips could improve is the support. Sometimes it takes a while for our ticket to be...

Apr 2023
||
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Manager

Loyalty, Loyalty, Product, Product

Philips Tasy HTML5 is not mature enough for us to see results yet, but in the future, it could be....

Apr 2023
||
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Manager

Loyalty, Loyalty

We decided to go with Philips Tasy HTML5 because many of the other hospitals in the area use the...

Apr 2023
||
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Manager

Operations, Operations, Product, Product

The fact that Philips Tasy HTML5 is web based is very good for us. Updates and maintenance are very...

Apr 2023
||
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Manager

Operations, Operations, Product, Product

Sometimes the upgrades in Philips Tasy HTML5 are very complicated, and they have big errors. One...

Apr 2023
||
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Manager

Product, Product

We need to have resources in Philips Tasy HTML5 to configure or personalize the system depending on...

Apr 2023
||
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Manager

Relationship, Relationship

Our support people for Philips Tasy HTML5 have issues when it comes to responding to us. They are...

Apr 2023
||
(0)
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Manager

Product, Product

I like that the system is adaptable and can be used with various pieces of equipment, like cell...

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty

It seems like the system's evolution in recent years has accelerated. There is a large focus from...

Apr 2023
||
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Manager

Relationship, Relationship

We don't have a specialist who works with us, so we end up spending a lot of time with people who...

Apr 2023
||
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Manager

Value, Value

Our problems with the vendor's support cost us a lot of service hours.

Apr 2023
||
(0)
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Director

Product, Product, Product, Product

Philips’ upgrades have many problems, and we frequently have big bugs.

Apr 2023
||
(0)
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Director

Product, Product, Product, Product

Philips Tasy HTML5 is a robust system and has lots of functionality, but the product fails a lot...

Apr 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship

Philips lacks a lot on the support side. If we want to add something to the system, Philips has us...

Apr 2023
||
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Director

Operations, Operations, Operations, Operations, Product, Product, Product, Product

We like the product because it is cleaner than our other systems. However, we have difficulties with...

Apr 2023
||
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Director

Value, Value, Value, Value

In the past, Philips didn’t have extra charges; they started charging for additional things fairly...

Apr 2023
||
(0)
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Director

Product, Product, Product, Product

We ended up doing the integration with the system directly from our database by ourselves because we...

Apr 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship

Philips is losing some of their closeness. It seems like the vendor is more of a multinational...

Apr 2023
||
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