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Philips Tasy Java/HTML5 (Global)
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Everton Santos
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KLAS Research Director - Everton Santos
 
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User Commentary

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Physician

Technology

Philips Tasy HTML5 is a little slow. Even simple tasks take some time to do. According to the...

Jan 2023
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Physician

Functionality and Upgrades

Philips Tasy HTML5 is good and friendly. The visuals are pretty and intuitive.

Jan 2023
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Manager

Sales and Contracting

We were told that the product would be an EMR, but we seem to have to do everything. We were told...

Jan 2023
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Manager

Interfacing and Integration

One of the key purchasing points was that the product had integration with other products from...

Jan 2023
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Manager

Technology

Some other solutions out there are faster and more dynamic and have fewer errors. The system is very...

Jan 2023
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Manager

Service and Support

There is no chat function for us to use to contact Philips' support people. We have to open tickets,...

Jan 2023
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Manager

Implementation and Training

In general, our implementation with Philips went forward with everything working, but we needed a...

Jan 2023
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(0)
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Manager

Functionality and Upgrades

We felt deceived by Philips because we expected to have more control over everything and have better...

Jan 2023
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Manager

Functionality and Upgrades

From my point of view, the system does address my needs. I think that the system has a lot to...

Jan 2023
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Director

Future Outlook

Philips is promising very good things that we hope will improve interoperability. We are working...

Dec 2022
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Director

Implementation and Training

Philips is terrible at implementations. We have to run tests for a long time to get things right.

Dec 2022
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Director

Service and Support

Philips promises a lot, but the pace of their deliveries is slow.

Dec 2022
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Director

Relationship

Our needs are met, and we have a good partnership with Philips. In general, the vendor responds to...

Nov 2022
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(0)
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Director

Functionality and Upgrades

The EMR could be more friendly for the medical team if it required a reduced number of clicks from...

Nov 2022
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(0)
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Director

Service and Support

We suffered a lot with Philips' support team; the support team was very slow to respond.

Oct 2022
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(0)
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Director

Relationship

We are a hospital that is specialized, and the product leaves a lot to be desired. We know that our...

Oct 2022
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Manager

ROI / Cost

Philips charges us for even simple customizations. These are customizations that we request, but...

Sep 2022
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Manager

Implementation and Training

Philips has a training platform, but we stopped using it because they started to charge for their...

Sep 2022
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CIO

Future Outlook

We have both Philips’ product and a product from another vendor in our organization, and we are...

Aug 2022
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(0)
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CIO

Sales and Contracting

Philips uses the same prices privately and publicly. The vendor’s transparency is very nice. They...

Aug 2022
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CIO

Technology

One good thing about Philips is that they made a movement from Java to HTML5 in their upgrades, and...

Aug 2022
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CIO

Service and Support

The vendor keeps promises, but it takes time to receive answers from them. My main problem with...

Jun 2022
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CIO

Service and Support

I have noticed that when we ask for support, Philips often proposes an unaffordable cost for fixing...

Jun 2022
||
(0)
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CIO

Functionality and Upgrades

Tasy Java's usability is not good. We have plans to upgrade to a better product, and we are excited...

Jun 2022
||
(0)
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CIO

Interfacing and Integration

The product itself is really good, but there are things that really need improvement. In terms of...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The back office is not working so well; there are gaps that the system is not able to fully satisfy....

Jun 2022
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(0)
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Manager

Technology

We have some processes that are slow, and we have not yet received a response about how to resolve...

Jun 2022
||
(0)
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Manager

Sales and Contracting

I think the vendor offered more than what they delivered. We expected the solution to come more...

Jun 2022
||
(0)
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Manager

Service and Support

The vendor's service team is not fast at replying, and when they do reply, they don't always offer a...

Jun 2022
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(0)
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Physician

Functionality and Upgrades

The solution has great stability, which is excellent especially as we move toward using the cloud.

May 2022
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(0)
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Physician

Functionality and Upgrades

The vendor isn't keeping promises about the newer versions having reports that would be more user...

May 2022
||
(0)
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Physician

Functionality and Upgrades

The software requires too many clicks and too much mouse time to get where we want to go. The...

May 2022
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(0)
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Physician

Relationship

Philips only offers training if asked. The vendor is not proactive in engaging with us. The vendor...

May 2022
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(0)
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Director

Implementation and Training

Our objective is to have Philips Tasy HTML5 in all of our facilities. The implementation process has...

May 2022
||
(0)
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Director

Interfacing and Integration

The integration for Philips Tasy HTML5 left a lot to be desired. The process was a very bad...

May 2022
||
(0)
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Director

Service and Support

The vendor struggles with support, especially with regard to the time it takes to get a response. We...

May 2022
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