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Philips Tasy Java/HTML5 (Global) Commentary
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Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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CMIO

Operations, Operations, Product, Product

When there are upgrades for Philips Tasy HTML5, our internal team has to put forth a lot of effort...

Mar 2024
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CMIO

Operations, Operations, Product, Product

Philips Tasy HTML5 is a complex tool, and there are difficulties in usability, so Philips’ training...

Mar 2024
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CMIO

Relationship, Relationship

We have a good relationship with Philips' executives, and most of what we need to get resolved gets...

Mar 2024
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Director

Culture, Culture, Relationship, Relationship, Product, Product

Philips doesn’t keep all their promises. For example, we have the electronic file, and the...

Mar 2024
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Director

Value, Value

The vendor doesn’t avoid charging for every little thing right off the bat. Philips always tries to...

Mar 2024
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Director

Relationship, Relationship

We have a lot of support during upgrades and so forth, but that is because Philips can't do an...

Mar 2024
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Director

Relationship, Relationship

Any service order that comes in is done through web support. Very little is done in person. We have...

Mar 2024
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Director

Operations, Operations

There is no continuous training, only the initial training. The initial one was good, but it is too...

Mar 2024
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Director

Product, Product, Value, Value

The product supports our organization’s integration goals, but it does it with a lot of delay. The...

Mar 2024
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Director

Loyalty, Loyalty

We have completely changed everything since our go-live, but the clinical part was relatively good....

Mar 2024
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Director

Relationship, Relationship

It is important to make a distinction between the service we receive from the Philips support team...

Mar 2024
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Analyst/Coordinator

Product, Product

In Brazil, Philips Tasy Java fulfills all of the government's regulatory requirements, but that...

Feb 2024
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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

The system is very robust, but at times, it can be a bit difficult for end users in Brazil due to...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

It is a bit difficult to get Philips on the phone. They like to communicate through writing. That...

Feb 2024
||
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Analyst/Coordinator

Relationship, Relationship

The vendor's service is really proactive. The vendor's people will tell us about fiscal obligations...

Feb 2024
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Analyst/Coordinator

Product, Product, Value, Value

The system requires us and our organization to work well. The system streamlines workflows and...

Feb 2024
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Director

Value, Value

Philips has a very serious problem relating to charging for new things. Everything is an opportunity...

Dec 2023
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Director

Relationship, Relationship

Support is Philips’ Achilles' heel. They struggle with timelines and delivery of new things, and we...

Dec 2023
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Director

Culture, Culture, Relationship, Relationship

It’s difficult to get a final promise from Philips, but if things happen along the way, the vendor...

Dec 2023
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Director

Relationship, Relationship

Philips doesn’t understand that clients want the system to work so that we can serve patients. The...

Dec 2023
||
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Director

Product, Product

There are many things we have to do to get to a higher level of interoperability with Philips Tasy...

Dec 2023
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Director

Product, Product

In Philips Tasy HTML5, the indicators are not simple and easy to understand.

Dec 2023
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Director

Product, Product

Philips Tasy HTML5 is robust, is user friendly, and meets almost 100% of a hospital’s needs. Also,...

Dec 2023
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Director

Loyalty, Loyalty, Product, Product

Philips is bringing in lots of new things, like AI, for Philips Tasy HTML5. The vendor has an...

Dec 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

Philips' team has a vision for the high-quality, interoperable, state-of-the-art EMR that we need in...

Dec 2023
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Manager

Relationship, Relationship

The way we use certain modules in the system is different than the way those are used in other...

Dec 2023
||
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Manager

Loyalty, Loyalty

We are interested in getting ICD codes and being able to work with some other vendors. Those are...

Dec 2023
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Manager

Product, Product

The system has an ecosystem that is very adaptable to the practices and configurations that each...

Dec 2023
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Manager

Relationship, Relationship, Product, Product

One of Philips' strengths is that they have a wide reach. They work with a network of companies that...

Dec 2023
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Director

Relationship, Relationship

Philips is very proactive. If I escalate something to the senior people at Philips because I need...

Oct 2023
||
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Director

Operations, Operations

Our experience with Philips’ implementation team wasn’t good. Philips didn’t have an implementation...

Oct 2023
||
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Director

Product, Product

Philips Tasy HTML5 is much more limited than other EHRs in terms of what we can create. There are a...

Oct 2023
||
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Director

Product, Product

Philips Tasy HTML5 is much better than other systems in terms of the number of errors, and I also...

Oct 2023
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Director

Loyalty, Loyalty, Product, Product

Philips is really evolving their product through technological propositions and in how they...

Sep 2023
||
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Director

Product, Product

Philips Tasy HTML5 is super slow, and Philips doesn’t do customizations. When the vendor does put in...

Sep 2023
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Director

Product, Product

Philips Tasy Java is an outdated platform, and everything in there is bad. It is extremely complex...

Sep 2023
||
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Director

Relationship, Relationship

Philips isn’t proactive about Philips Tasy Java; everything is put to the side.

Sep 2023
||
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Manager

Product, Product

Philips Tasy Java is stable, and overall, everything is good with the product. Also, it is good that...

Aug 2023
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Manager

Relationship, Relationship

We do have some problems with Philips’ support team. It seems like they don’t have much knowledge...

Aug 2023
||
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Manager

Product, Product

There are things that the vendor could make more logical in Philips Tasy Java and that we see as...

Aug 2023
||
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CIO

Loyalty, Loyalty

We decided to go with Philips Tasy HTML5 because of financial reasons and because of some of the...

Aug 2023
||
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CIO

Product, Product

Our overall experience with Philips Tasy HTML5 has been positive. The system is way more user...

Aug 2023
||
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CIO

Value, Value

There are times when the vendor charges for little things. For example, we got a certain product...

Aug 2023
||
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CIO

Relationship, Relationship

When we do a project with Philips, we get more executive involvement from them.

Aug 2023
||
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CIO

Loyalty, Loyalty, Product, Product

Some opportunities for Philips to improve the system would be to add more connectivity or have a...

Aug 2023
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CIO

Relationship, Relationship

There are things that we disagree on, but Philips does what they say they will do.

Aug 2023
||
(0)
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CIO

Loyalty, Loyalty

We are replacing Philips Tasy Java because Philips has basically stopped working on the system, so...

Aug 2023
||
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Physician

Operations, Operations

Philips’ implementation team for Philips Tasy HTML5 is more prepared than Philips’ teams for other products....

Jul 2023
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Physician

Value, Value

Philips wants to charge for everything, but it is difficult to say whether they do because...

Jul 2023
||
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Physician

Product, Product

Philips Tasy HTML5 has become more usable, but it has also gotten slower. I would like Philips to...

Jul 2023
||
(0)
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CIO

Relationship, Relationship

We have worked closely with and have had a good relationship with the vendor. Philips has given us...

Jul 2023
||
(0)
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CIO

Loyalty, Loyalty, Relationship, Relationship, Product, Product

We used to have no issues with the product, but now, there are some issues that need to be fixed. We...

Jul 2023
||
(0)
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CIO

Relationship, Relationship

Philips should help us get things that we want to use in Philips Tasy Java. We hear about how the...

Jun 2023
||
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CIO

Value, Value

We get a very good deal for Philips Tasy Java, so cost isn’t one of Philips’ problems.

Jun 2023
||
(0)
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CIO

Loyalty, Loyalty

Philips is more avid about Philips Tasy HTML5 than their other products, so I am more optimistic...

Jun 2023
||
(0)
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CIO

Relationship, Relationship, Product, Product

Philips needs to take a deeper look at cybersecurity. For example, the vendor developed a patient...

Jun 2023
||
(0)
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Director

Product, Product

Philips Tasy Java is a good solution and brings us many advantages. It is flexible, and we can...

May 2023
||
(0)
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Director

Relationship, Relationship, Product, Product

Philips could improve the quality of their releases. When they put out a release, the system takes a...

May 2023
||
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Director

Operations, Operations, Product, Product

Philips Tasy Java is not very intuitive. If users don’t get good, adequate training, they won’t be...

May 2023
||
(0)
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Director

Relationship, Relationship

We have to escalate things with Philips’ support, and our issues take a long time to be resolved. We...

May 2023
||
(0)
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CIO

Loyalty, Loyalty

We are stuck with the Java version of the system because we have a lot of customizations, and moving...

May 2023
||
(0)
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CIO

Operations, Operations

Philips offers online training, but we stopped using that training a couple of years ago because we...

May 2023
||
(0)
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CIO

Loyalty, Loyalty, Product, Product

I think that the new version of the product has a lot of innovation, but we haven't moved to it yet.

May 2023
||
(0)
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CIO

Relationship, Relationship

There are a lot of government requirements that Philips isn't able to deliver on. When we submit...

May 2023
||
(0)
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CIO

Relationship, Relationship

Philips' system is probably the best system available on the market. I haven't seen anything better...

May 2023
||
(0)
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CIO

Product, Product

Philips needs to open their system to better integrate it with other solutions on the market. There...

May 2023
||
(0)
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CIO

Operations, Operations

We need more education and training to make Philips Tasy Java easier to use, and we would like to...

Apr 2023
||
(0)
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CIO

Relationship, Relationship

It takes a while, but Philips keeps their promises.

Apr 2023
||
(0)
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CIO

Relationship, Relationship

We have very little contact with Philips, and we wish that we could have more interactions with them....

Apr 2023
||
(0)
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CIO

Product, Product, Value, Value

In general, Philips Tasy Java is excellent, and I believe that it has met the needs of the market....

Apr 2023
||
(0)
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Director

Product, Product

I like Philips Tasy Java quite a bit. It is easy to work in and to search for old patients because...

Apr 2023
||
(0)
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Director

Product, Product

Because of how the financial part of Philips Tasy HTML5 is set up contractually, that part is a...

Apr 2023
||
(0)
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Director

Relationship, Relationship

At the start, our relationship with Philips was difficult, but it has gotten better, and we have...

Apr 2023
||
(0)
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Director

Operations, Operations

The initial training for Philips Tasy HTML5 was extremely engaging, but we don’t get a lot of...

Apr 2023
||
(0)
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Director

Product, Product

Philips doesn’t have many new things in Philips Tasy HTML5. We would like the system to be more...

Apr 2023
||
(0)
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Director

Loyalty, Loyalty

Philips Tasy HTML5 functions very well, and I believe it will continue to be a principal player in...

Apr 2023
||
(0)
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Director

Loyalty, Loyalty

When we were choosing an EMR for our organization, we wondered whether Philips Tasy HTML5 would be...

Apr 2023
||
(0)
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Director

Product, Product

Some processes in Philips Tasy Java are more agile than processes in Philips Tasy HTML5 because in...

Apr 2023
||
(0)
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Director

Relationship, Relationship, Product, Product

Philips was very agile with version upgrades and integrations. Philips sends emails when something...

Apr 2023
||
(0)
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Director

Relationship, Relationship

Sometimes Philips’ support team isn’t 100% understandable. I have never interacted with the support...

Apr 2023
||
(0)
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Director

Value, Value

Philips charges for every implementation, integration, and everything. They don’t avoid charging us.

Apr 2023
||
(0)
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Director

Culture, Culture

There were things said during the sales process of Philips Tasy HTML5 that didn’t end up the way...

Apr 2023
||
(0)
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Director

Product, Product

Philips Tasy HTML5 is very good, and we don’t have much to complain about. It is very interactive,...

Apr 2023
||
(0)
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Director

Culture, Culture, Product, Product

We have issues with licensing in Philips Tasy HTML5 and how it works in multiple facilities. It...

Apr 2023
||
(0)
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Director

Product, Product

I think that one of the biggest problems that end users have in Philips Tasy HTML5 is reading things...

Apr 2023
||
(0)
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Director

Relationship, Relationship

Philips’ support team is excellent, agile, and efficient.

Apr 2023
||
(0)
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Director

Product, Product

There are small things that could get better in Philips Tasy HTML5, but those have a lot to do with...

Apr 2023
||
(0)
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Director

Product, Product

All of the integrations in Philips Tasy HTML5 were very direct, and we got the connections that we needed....

Apr 2023
||
(0)
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Director

Product, Product

Philips Tasy Java could be a little more flexible. Sometimes the product doesn’t have parameters for...

Apr 2023
||
(0)
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Director

Operations, Operations, Value, Value

The implementation costs for Philips Tasy Java tend to be high because we sometimes can’t find...

Apr 2023
||
(0)
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Director

Value, Value

Philips Tasy Java is expensive and could give us more. For example, with all that we pay for the...

Apr 2023
||
(0)
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Director

Product, Product

I wish that Philips had a voice recognition system so that we could say what document or screen we...

Apr 2023
||
(0)
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Director

Operations, Operations

Philips has to have quality assurance throughout the implementation process. For example, I think...

Apr 2023
||
(0)
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Manager

Value, Value

When there is a specific thing that we ask for, Philips tends to charge for it. However, that makes...

Apr 2023
||
(0)
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Manager

Operations, Operations

We worked with a third-party partner vendor of Philips, and the third-party vendor's training left a...

Apr 2023
||
(0)
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Manager

Operations, Operations, Product, Product

I have seen that it takes some time to get used to the functionalities in Philips Tasy HTML5, but...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

Philips is very creative. They deliver new technologies and have many clients.

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty, Relationship, Relationship

I am hopeful that Philips will get better. We are going to work out a way to work more closely with...

Apr 2023
||
(0)
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Manager

Product, Product

Philips Tasy HTML5 has its qualities. The system works well. It is very stable, and overall, we have...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

With Philips’ support team, sometimes we get caught going back and forth with messages and calls. We...

Apr 2023
||
(0)
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Manager

Relationship, Relationship, Product, Product

One of Philips’ flaws that we see regularly is that they don't work on the releases enough to make...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

Something that Philips could improve is the support. Sometimes it takes a while for our ticket to be...

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty, Product, Product

Philips Tasy HTML5 is not mature enough for us to see results yet, but in the future, it could be....

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty

We decided to go with Philips Tasy HTML5 because many of the other hospitals in the area use the...

Apr 2023
||
(0)
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Manager

Operations, Operations, Product, Product

The fact that Philips Tasy HTML5 is web based is very good for us. Updates and maintenance are very...

Apr 2023
||
(0)
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Manager

Operations, Operations, Product, Product

Sometimes the upgrades in Philips Tasy HTML5 are very complicated, and they have big errors. One...

Apr 2023
||
(0)
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Manager

Product, Product

We need to have resources in Philips Tasy HTML5 to configure or personalize the system depending on...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

Our support people for Philips Tasy HTML5 have issues when it comes to responding to us. They are...

Apr 2023
||
(0)
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Manager

Product, Product

I like that the system is adaptable and can be used with various pieces of equipment, like cell...

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty

It seems like the system's evolution in recent years has accelerated. There is a large focus from...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

We don't have a specialist who works with us, so we end up spending a lot of time with people who...

Apr 2023
||
(0)
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Manager

Value, Value

Our problems with the vendor's support cost us a lot of service hours.

Apr 2023
||
(0)
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Director

Product, Product, Product, Product

Philips’ upgrades have many problems, and we frequently have big bugs.

Apr 2023
||
(0)
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Director

Product, Product, Product, Product

Philips Tasy HTML5 is a robust system and has lots of functionality, but the product fails a lot...

Apr 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship

Philips lacks a lot on the support side. If we want to add something to the system, Philips has us...

Apr 2023
||
(0)
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Director

Operations, Operations, Operations, Operations, Product, Product, Product, Product

We like the product because it is cleaner than our other systems. However, we have difficulties with...

Apr 2023
||
(0)
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Director

Value, Value, Value, Value

In the past, Philips didn’t have extra charges; they started charging for additional things fairly...

Apr 2023
||
(0)
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Director

Product, Product, Product, Product

We ended up doing the integration with the system directly from our database by ourselves because we...

Apr 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship

Philips is losing some of their closeness. It seems like the vendor is more of a multinational...

Apr 2023
||
(0)
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14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
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Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
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A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
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A Global Collaborative: Bringing the Arch to Australia
27 November 18    |   Aaron Jones, CNIO and Sydney Local Health District
We kept hearing from vendors that Australian EMR users were getting a good experience, but we didn’t want to take the vendors’ word for it.



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