Xcelera Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 7:40:57 PM and Model.EvProductId = 1388

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

Xcelera is very configurable, and the templates are too. I like that the advanced tools are...

Aug 2020
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Manager

Service and Support

Thinking about things as a whole, Philips could improve their support a little bit.

Aug 2020
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Manager

Functionality and Upgrades

I would like to see options for z-scores. Right now, we are stuck with Boston normative data, and I...

Aug 2020
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Analyst/Coordinator

Service and Support

The vendor's support during the COVID-19 crisis hasn't really been an issue. We haven't had to reach...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I am used to the product and have no issues with it whatsoever. I have worked on the product for...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

We are able to mount the product from the ceiling or the floor. We use the floor mount, but a table...

Jul 2020
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Manager

Future Outlook

We have had a lot of problems with Xcelera, and there is a lot of water under the bridge. We looked...

May 2020
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Manager

Service and Support

We have had really good support from the vendor. Philips is almost always able to help as long as we...

May 2020
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Manager

Functionality and Upgrades

I don't use the system on a daily basis, but I haven't had any problems with the vendor. I don't...

May 2020
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Manager

Functionality and Upgrades

One good thing about using Xcelera is that we were kind of forced to adapt, so we don't have a...

May 2020
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Manager

Other Observations & Comments

As of now, Xcelera is our long-term solution. There has been some talk about possibly transferring,...

May 2020
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Manager

Other Observations & Comments

Our implementation went pretty smoothly once we figured out what we were going to do. The migration...

May 2020
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Manager

Implementation and Training

I wouldn't give Philips a super high rating for initial and ongoing training. We had already had...

May 2020
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Manager

Functionality and Upgrades

The biggest drawback with Xcelera is that it could be more intuitive. We are very routine based, and...

May 2020
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Director

Functionality and Upgrades

In terms of the ease of use, I rarely get calls from the users. I would be willing to recommend...

Apr 2020
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Director

Other Observations & Comments

On the cardiology PACS side, I would say that the product is good from technical and end-user...

Apr 2020
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Director

Functionality and Upgrades

Xcelera is kind of like Microsoft Office. The product is good, and everybody knows how to use it. If...

Apr 2020
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Director

Other Observations & Comments

We haven't actually had to engage support for COVID-19, but it is nice to get word from Philips...

Apr 2020
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Director

Other Observations & Comments

Optimistically, in the next 12 months, we will bring a few more hospital sites onto Xcelera. With...

Apr 2020
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Director

Service and Support

Philips doesn't keep all of their promises. That statement is based on projects and R&D. A...

Apr 2020
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Manager

Service and Support

I have had some pretty good support people and engineers work on tickets with me.

Mar 2020
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Manager

Relationship

When I think of proactivity, I think of the vendor watching the system and telling us if they see...

Mar 2020
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Manager

Other Observations & Comments

My satisfaction with the vendor will probably be the same a year from now. I hope that it will be...

Mar 2020
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Manager

Functionality and Upgrades

The vendor has made a lot of promises about releasing certain things. Over the past few years, we...

Mar 2020
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Director

Service and Support

Xcelera has been more stable, so things are going well from that standpoint. However, we still see a...

Dec 2019
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Physician

Technology

If the vendor doesn’t provide an option for data mining, then we would have to change to something...

Nov 2019
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VP/Other Executive

Other Observations & Comments

Things with Philips have improved over the years. We had Xcelera when it was a classic cardiology...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

Xcelera is a little slow, but it is getting better. Xcelera is very manageable and working pretty...

Nov 2019
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Director

Service and Support

Philips isn't extremely proactive with the support for Xcelera unless we first trigger the conversation....

Nov 2019
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Director

Other Observations & Comments

Philips hasn't been delivering very much new technology with Xcelera. Once Philips started focusing...

Nov 2019
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VP/Other Executive

Future Outlook

We are consolidating our vendors in cardiology, and Xcelera is getting phased out. We have had ups...

Oct 2019
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Manager

Functionality and Upgrades

Our experience with Xcelera has been just okay because we didn’t do some of the upgrades. If we kept...

Oct 2019
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Manager

Service and Support

We struggle to get support. The vendor’s people are great when we can get them on the phone, but...

Oct 2019
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Director

Implementation and Training

We have gone live with a product that is not fully functioning at the level we wanted it to be for...

Oct 2019
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Director

Relationship

With Philips, the initiation of projects is a challenge sometimes. We tell Philips what we want, but...

Oct 2019
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Director

Relationship

We have had meetings with members of the leadership team from Philips. We wanted to express our...

Oct 2019
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Director

Service and Support

If we call Philips’ main phone number for service, the service is amazing, and people fix our...

Oct 2019
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Director

Implementation and Training

One thing that was maddening to me was that Philips told us to buy certain products when we did not...

Oct 2019
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Director

Functionality and Upgrades

We had a physician who had the same product in that individual's office, even though it might have...

Oct 2019
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Manager

Interfacing and Integration

Interoperability can always be improved, and with the changing pace of technology, we would like the...

Oct 2019
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Manager

Other Observations & Comments

The product quality is good, but there is still room for improvement and better connectivity. We...

Oct 2019
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Manager

Service and Support

The support people are pretty good at getting back to me and making sure we have our uptime as advertised....

Oct 2019
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Manager

Functionality and Upgrades

The system functions. I don’t have a lot of experience with other imaging platforms, so Xcelera is...

Oct 2019
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Manager

Technology

Xcelera has excellent uptime. We really haven’t had any downtime, and that is a very positive thing....

Oct 2019
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Manager

Functionality and Upgrades

Xcelera seems like it is patched together; it doesn’t work seamlessly. Xcelera could also use some...

Oct 2019
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CMIO

Service and Support

We are trying to move off of Xcelera and get everything transitioned over to IntelliSpace...

Sep 2019
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Manager

Functionality and Upgrades

Xcelera is easy to use, and I know everything I need to know to manage the labs and the system....

Jul 2019
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Manager

Functionality and Upgrades

Upgrades are not perfect, and neither is the web server. Things are not done automatically as I had...

Jul 2019
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Manager

Service and Support

Service for Xcelera is great. Philips is helpful and knowledgeable, and they are always available to...

Jul 2019
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Manager

Service and Support

We have had numerous issues with Xcelera over the last two years. The system has been totally...

Jul 2019
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Director

Service and Support

We use Xcelera in parallel with another vendor's system. Sometime in the future, we will be...

Jul 2019
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CIO

Service and Support

Philips is not as responsive to us. When we have issues, it can take time to get the right person...

Jul 2019
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CIO

Functionality and Upgrades

The physicians really like the improvement on the old Xcelera product. The physicians like the fact...

Jul 2019
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CIO

Functionality and Upgrades

As far as I know, everything is going well with Xcelera. The product has been very involved with a...

Jul 2019
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Analyst/Coordinator

Other Observations & Comments

We use Xcelera for our PACS, and we use it for structured reporting in echo. Some company was going...

May 2019
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Analyst/Coordinator

Future Outlook

IntelliSpace Cardiology is just a new front end to Xcelera. It is still Xcelera. We are going to...

May 2019
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Analyst/Coordinator

Relationship

The thing I found that works best with Philips is working as a partner. We tend to partner on...

May 2019
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Analyst/Coordinator

Relationship

I have been doing a couple of other projects with Philips, and their project managers and tech...

May 2019
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Director

Relationship

We really don't see a lot of Philips, and we have both software and equipment from them. We invest a...

May 2019
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Director

Technology

We have had a lot of downtime with Xcelera lately, and that has been frustrating. Philips is...

May 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The real benefit of Xcelera is the single access point for multiple images from multiple modalities....

May 2019
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Analyst/Coordinator

Service and Support

Philips’ support has been excellent. The support people are very responsive to any questions or...

May 2019
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Manager

Relationship

Philips has had a lot of turnover in their sales staff, so I don’t even know who our salesperson is....

May 2019
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Manager

Service and Support

Philips has a call center for support, and they have expanded their hours. However, the experience...

May 2019
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Manager

Functionality and Upgrades

The biggest problem I have with Philips is that after a report is finalized, they say that we can’t...

May 2019
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Manager

Functionality and Upgrades

It would be nice for the cardiologists to have an interface like the one we have on the radiology...

May 2019
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Manager

Functionality and Upgrades

Philips does a pretty good job with structured reporting and keeping those reports consistent.

May 2019
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VP/Other Executive

Functionality and Upgrades

Xcelera’s structured-reporting tools are difficult to use. So the physicians use them only for echo...

Mar 2019
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VP/Other Executive

Interfacing and Integration

Unfortunately, Xcelera and IntelliSpace PACS were built on different platforms, and they don’t talk...

Mar 2019
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Manager

Implementation and Training

The Philips team was very good with the implementation.

Mar 2019
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Manager

Service and Support

Philips' service drops off a little bit after the implementation. The issue isn't that Philips'...

Mar 2019
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Manager

Technology

Xcelera is pretty reliable. It does things pretty well for the most part.

Mar 2019
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Manager

Interfacing and Integration

We would like Xcelera to have the capability of integrating with our other system.

Mar 2019
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Manager

Service and Support

Philips has poor customer service people. They are slow to respond. They promise things and don’t...

Mar 2019
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Director

Future Outlook

We have run into some unexpected downtime, just as we have with any product, but Philips has been...

Feb 2019
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Director

Relationship

Philips has been really good. The leadership has really engaged us. The support is great.

Feb 2019
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Director

Functionality and Upgrades

Philips could improve their reporting feature. The ability to pull reports out of the system is...

Feb 2019
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Director

Functionality and Upgrades

Our physicians really love Xcelera. The product is flexible and easy to use. When we talked about...

Feb 2019
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Manager

Functionality and Upgrades

We were able to get certain images in Xcelera, and we hadn't been able to do that in the past. It...

Feb 2019
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Manager

ROI / Cost (care and feeding)

Another hospital's cath lab uses Xcelera, so we can see their films, and they can see ours as long...

Feb 2019
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VP/Other Executive

Other Observations & Comments

Xcelera has continued to chug along for many years with little to no additional support, care, and...

Feb 2019
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VP/Other Executive

Service and Support

A couple of years ago, Philips told us that they had a new product, which was the new and improved...

Feb 2019
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Physician

Other Observations & Comments

I like almost everything about Xcelera. Individual sites can create structured reports. But compared...

Aug 2018