Xcelera Comments

 

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Current Time Inside Cache Tag Helper: 1/17/2021 11:17:45 PM and Model.EvProductId = 1388

Commentary Summary

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User Commentary

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CIO

Service and Support

Philips tends to be responsive to our requests, but they sometimes fall behind. We are in the middle...

Dec 2020
 Helpful

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CIO

Functionality and Upgrades

Xcelera is working just fine for us. The physicians are happy with its capabilities and features. I...

Dec 2020
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VP/Other Executive

Service and Support

Xcelera redid everything with their support structure. The support people are easier to deal with...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

Xcelera is coming along. Philips has made a lot of improvements on Xcelera.

Nov 2020
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Manager

Functionality and Upgrades

Xcelera is very configurable, and the templates are too. I like that the advanced tools are...

Aug 2020
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Manager

Service and Support

Thinking about things as a whole, Philips could improve their support a little bit.

Aug 2020
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Manager

Functionality and Upgrades

I would like to see options for z-scores. Right now, we are stuck with Boston normative data, and I...

Aug 2020
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Analyst/Coordinator

Service and Support

The vendor's support during the COVID-19 crisis hasn't really been an issue. We haven't had to reach...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I am used to the product and have no issues with it whatsoever. I have worked on the product for...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

We are able to mount the product from the ceiling or the floor. We use the floor mount, but a table...

Jul 2020
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Manager

Future Outlook

We have had a lot of problems with Xcelera, and there is a lot of water under the bridge. We looked...

May 2020
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Manager

Service and Support

We have had really good support from the vendor. Philips is almost always able to help as long as we...

May 2020
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Manager

Functionality and Upgrades

I don't use the system on a daily basis, but I haven't had any problems with the vendor. I don't...

May 2020
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Manager

Functionality and Upgrades

One good thing about using Xcelera is that we were kind of forced to adapt, so we don't have a...

May 2020
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Manager

Other Observations & Comments

As of now, Xcelera is our long-term solution. There has been some talk about possibly transferring,...

May 2020
 Helpful

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Manager

Other Observations & Comments

Our implementation went pretty smoothly once we figured out what we were going to do. The migration...

May 2020
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Manager

Implementation and Training

I wouldn't give Philips a super high rating for initial and ongoing training. We had already had...

May 2020
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Manager

Functionality and Upgrades

The biggest drawback with Xcelera is that it could be more intuitive. We are very routine based, and...

May 2020
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Director

Functionality and Upgrades

In terms of the ease of use, I rarely get calls from the users. I would be willing to recommend...

Apr 2020
 Helpful

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Director

Other Observations & Comments

On the cardiology PACS side, I would say that the product is good from technical and end-user...

Apr 2020
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Director

Functionality and Upgrades

Xcelera is kind of like Microsoft Office. The product is good, and everybody knows how to use it. If...

Apr 2020
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Director

Other Observations & Comments

We haven't actually had to engage support for COVID-19, but it is nice to get word from Philips...

Apr 2020
 Helpful

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Director

Other Observations & Comments

Optimistically, in the next 12 months, we will bring a few more hospital sites onto Xcelera. With...

Apr 2020
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Director

Service and Support

Philips doesn't keep all of their promises. That statement is based on projects and R&D. A...

Apr 2020
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Manager

Service and Support

I have had some pretty good support people and engineers work on tickets with me.

Mar 2020
 Helpful

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Manager

Relationship

When I think of proactivity, I think of the vendor watching the system and telling us if they see...

Mar 2020
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Manager

Other Observations & Comments

My satisfaction with the vendor will probably be the same a year from now. I hope that it will be...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor has made a lot of promises about releasing certain things. Over the past few years, we...

Mar 2020
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