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User Commentary
Product
Everything is going really well with Epic. The way that they structure their upgrades is stricter...
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Product
Our major issue in Cupid right now is customizing it to the physicians' and clinicians' workflow. We...
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Relationship
We are assigned a TS person for Cupid, and we can directly and immediately reach out to them if...
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Relationship, Operations, Product
Epic hosts our servers, and there was a time when the transaction speed dipped a little, so they...
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Loyalty
We decided to go with Cupid because some of our new people had worked with it in the past and had...
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Product
We are one of the larger users of Cupid. Other Epic products are more heavily used across the Epic...
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Relationship
Epic’s support team is really good at resolving problems. We usually have dedicated technical...
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Operations
When we went live with some new structured reports in Cupid, even though people were familiar with...
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Product
Cupid adds so many discrete values within the reporting structure. When we transmit things across...
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Loyalty, Operations, Product
My one problem with Epic is that there are so many upgrades. We have upgrades every six months. Once...
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Relationship
Epic strives to improve, stay current, and use feedback from other organizations. Even though I...
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Product
The system is what we make of it, including how we build it and how people want us to build it. The...
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Operations
With Cupid, we didn't get as many implementation instructions as we did for another Epic product,...
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Product
Cupid has definitions in it. We just have to pull up the frequently asked questions. Reporting is...
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Product, Value
Cupid definitely works well. As far as straight data entry goes, our people love it. Cupid is easy...
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Product
Cupid only meets about a third of our goals and needs, but the things it does are still very...
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Product
The problem is that Cupid is designed for cardiology and doesn't cover many vascular surgery cases....
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Product
There is not much I like about Cupid. Epic needs to address common peripheral interventions like...
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Product
What I like about Cupid are the premade templates that pop up when we click on the image and say...
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Product
Cupid does not integrate well with our cardiology PACS. We have a very unique specialty, and there...
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Product
The product’s structured reporting is very seamless, and our cardiologists want additional...
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Relationship
Epic comes on-site and is very proactive with their development team.
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Product
We need to have a lot more options for the templates and the procedures that we are able to do....
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Relationship, Product
Epic doesn't keep their promises because when I reached out to them to add templates and I told them...
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Product, Value
We have been able to use Epic's Slicer Dicer to really dive into some of the structured data we have...
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Product
It can take us a while to use Cupid with the different technologies and integrations we have made...
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Product, Value
Cupid provides our organization with a lot of nuanced flexibility when it comes to streamlining our...
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Operations, Product
Once Cupid was implemented, it gave us an automated and highly customizable platform where we could...
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Loyalty, Relationship
Epic will come out for site visits to review our workflows and see how they can take our real-world...
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Product
If there were an organization looking for the ability to streamline the integration of certain tests...
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Product, Value
We saw wins with the system on its front line and back end, and we have been able to leverage our...
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Relationship, Operations
Epic has made a lot of progress in terms of the stock foundation forms, but making sure there is...
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Relationship
I appreciate the vendor's ability to collaborate and bring ideas through their brain trust and...
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Value
Epic is not the best at avoiding charging for every little thing, but they are not too bad. The...
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Product
Cupid is working really well. It gives our providers what they need, and we don't have any large...
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Product
We want the ability to transfer an image in from the outside, read it in Cupid, and get it back....
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Relationship, Product
We update Cupid regularly, and it is always a smooth process. I can't think of any hiccups that have...
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Operations
Training is really hard with an application as big as Epic's. Their process is rough, but that is...
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Product
Epic is growing every day in integration; they are really strong in that area.
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Relationship, Operations
We have an assigned person for each application with Epic, and Epic does a really good job of making...
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Product
Cupid has a lot of hard-stop requirements, so we are having to do a lot of post hoc work on cases....
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Loyalty, Value
We moved to Epic's system so that our medical records could be more complete when the cases were...
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Product
Personally, I don't like Cupid. The product is cumbersome, and it slows down our processes. Things...
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Operations
We get upgrades for the system, but I don't know whether those upgrades make any difference for us....
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Product
One thing that our staff members are frustrated with is trying to get resources for scheduling. For...
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Loyalty, Loyalty, Product, Product
Our initial experience with Cupid was very poor. We started with the echo module, and Epic was...
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Loyalty, Loyalty, Product, Product
The structured reporting for cardiac cath is okay for today, but it could be so much better. For...
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Relationship, Relationship
With Epic's executive involvement, I couldn't get to the level of people that I thought could make a...
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Relationship, Operations
Epic is an excellent partner. They are very responsive. Our build was not an easy one, and Epic...
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Product
Our providers would like vascular reporting capabilites. Epic doesn't have a full solution or...
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Relationship
I love Epic. They are a great vendor partner and are still the best vendor that I have ever worked with....
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Relationship, Operations, Product
Epic has four releases a year now, and in between those, the vendor releases a lot of updates for...
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Operations
When Cupid was initially released, there was a lack of development and we had some frustration with...
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Product
The quality of Cupid’s structured reporting is adequate, although it could be more robust. The...
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Product
I would like Cupid to integrate more with information from outside organizations. We are currently...
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Relationship
Epic is wonderful at communicating with us about the application. I love them. They do a great job...
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Relationship
From when we present an issue to Epic to when the development is completed for that issue, there can...
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Product
Cupid doesn’t have a lot of vascular, structured reports, so that is an issue. Epic recently moved...
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Product
Epic’s reading templates aren't up to snuff with those of their competitors. The vendor needs to get...
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Product
Some of the recent upgrades for Cupid have not been good. In one upgrade, the vendor introduced a...
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Relationship
Epic's developers have been very forthcoming. We can work with prominent developers at Epic. The...
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Product
It has been easier for our staff to schedule cases than appointments within Cupid. The appointments...
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Product
The biggest strength of Cupid is its integration piece. It folds into the suite of tools we have...
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Relationship
We have the best customer support and the best tech support people. They are new but very receptive...
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Product
Physicians that use the structured reporting piece are very happy with it, and I like how all the...
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Product
Cupid has organized our patient’s medical records. It is easy to distinguish testing results and...
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Product
On the back end, there are two sides; there is a physician side and a hospital side. The hospital...
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Product
Cupid is a good and flexible product. We are able to make modifications as we need to, and we can...
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Relationship
We have a team from Epic that works with Cupid, and they are able to make any changes, answer any...
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Relationship
Epic’s support team is very responsive, and they worked well with us through the extra work that we...
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Product
Cupid is set up so that we can cater the product to fit each department and each need and aspect of...
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Operations
Epic doesn’t spend the time on online training that they spend on in-person training. The training...
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Product
A lot of the complaints we get from end users are about how busy Cupid is and how many clicks it...
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Relationship, Operations, Product
Epic needs to do more to build a foundational development or release items so that we are not having...
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Product
Some of Epic’s functions that they roll out sometimes seem to take a couple of steps back in terms...
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Relationship
We have had good technical service people on the Cupid side of Epic from day one. Even lately, when...
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Product
Cupid is pretty robust, and nonprogrammers can more or less program the system. The system does not...
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Product
The user interface is pretty effective for end users as the builders of the Cupid system and has...
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Loyalty, Product
Cupid is infinitely more customizable than our other products when it comes to data input. We moved...
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Loyalty, Product
We use Cupid for our echo structured reporting and our cath structured reporting. We had hoped to...
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Relationship
The Epic leadership team is good at connecting with our leadership team There are also ongoing...
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Relationship
The support from Epic for Cupid is excellent. We have a dedicated person who helps us. They are our...
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Loyalty
We really hoped to go use Cupid in the EP area, but we couldn't. We have gone through different...
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Loyalty, Product
I am not sure how things will work with the new templates coming from Epic versus all of the...
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Relationship, Product
I would tell Epic that we need faster development and more clear road maps in cardiology. We have a...
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Loyalty
We looked at using Cupid on the vascular side and really hoped Cupid would fill a gap there. Cupid...
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Operations, Product, Value
We are live with Cupid for our cath structured reporting, and we have good adoption from our...
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Relationship
Epic's support is very good. We can easily communicate with the vendor's people and ask them to...
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Product
We had a lot of problems with adding a certain system to Cupid. That might have been due to some...
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Operations
We had to put in hours and hours of work to develop parts of the solution from scratch. In other...
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Operations
Epic does a good job of training their staff members. That says a lot about Epic. The system's...
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Relationship, Product
When we are trying to get to a certain input area in the system, if we happen to go over another...
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Product
Cupid can do remote interpretations, and that is a very positive feature. We like that the system...
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Relationship, Product
Epic is constantly improving and evolving. They even change things that don't seem to be problems....
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Loyalty
As we go forward, I hope that the vendor will develop the product in ways that will make Cupid's...
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Product
There are a couple of things that Epic could improve in Cupid. Our physicians would like fewer...
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Operations, Product
I have struggled with the reports in Cupid, so I have asked for training on that. Epic has basically...
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Relationship, Operations
Epic did a good job with the initial training. We have regularly scheduled meetings. The people that...
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Product
For the most part, Cupid is intuitive and user friendly. I like the system’s layout. The tabs are...
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Relationship, Operations
The vendor worked well with us in the very beginning. The support was more hand in hand, and that...
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Relationship, Product
There are a couple of things the Cupid system cannot do for us because some specifics could not be...
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Operations
The vendor is trying to be general enough with training that it includes all of our people across...
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Product
Everything has been great so far with Cupid, and it works as Epic says it does. The system meets all...
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Product
The product puts some information in some spots, but it does not populate in every place that it is...
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Relationship
Cupid’s support people are always there to help us, but there is usually a huge wait. The vendor...
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Product
The foundation of Epic’s system wasn’t extensive enough for anything our noninvasive cardiologists...
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Product
I would tell other providers that Cupid is good for facilities that are already using other pieces...
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Operations, Product
The integrations were a nightmare at our go-live. I still don’t have a good grasp on how all the...
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Relationship, Operations
One of our biggest struggles during the go-live was getting all the measurements to work with...
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Relationship
Epic’s support team is very responsive and helpful. If we have a small development request for...
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Operations
When we moved to Cupid, we lost some functionalities that we had in our previous system. We learned...
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Product
Once we get through some pain points, Cupid is very helpful for end users. It has helped to have a...
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Product
Other vendors’ out-of-the-box reporting is superior to Epic’s if things are thought out properly and...
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Operations
Epic’s training was quite limited. There were a couple of areas without any clear training, so we...
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Operations
Good and bad things were happening with the implementation of Epic’s solution. It was great to be...
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Operations
I reviewed the changes to the new templates from Epic instead of worrying about something not being...
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Relationship, Product
We can give our Epic vendor input on a hierarchy for the summary statement. We have always been...
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Operations, Product
Because of the completely new look and feel of Epic’s templates, everything is now on one page. We...
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Product
When an update from Epic gets pushed through to us, it is not uncommon to see something break or...
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Product
Most of us have given up on using the standard mouse pad because it takes forever to scroll around...
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Product
Some additions were made to the system that made documentation easier. Before, I was usually...
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Loyalty, Value
Cupid was a good investment overall. I would recommend Cupid to others because it is going to get...
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Product
One of the biggest problems we have with Cupid is with hemodynamic data because the data files with...
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Relationship, Operations
During the implementation, our account managers were phenomenal, especially because we had an...
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Operations
There is a certification process for Epic, but that is like the tip of the iceberg that barely gives...
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Product
Cupid is not perfect, and there are challenges, but it works when people do the workflow correctly.
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Loyalty, Product
It is hard to be any more integrated than the solution is, coming from Epic. If Epic did their job...
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Product
Every once in a while, there is an upgrade in Cupid that changes functionality and is not well...
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Product
If people can read and look at the screen, they will find that Cupid is pretty self-explanatory. It...
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Loyalty, Product
In our version of Cupid, there is no good way to do structured reporting for a certain specialty. So...
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Loyalty, Relationship, Product
Epic introduces new technology slowly. None of the things we have talked about are coming out this...
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Relationship
We do not usually call Epic for things, but Epic is always helpful. Every time we do call, we get...
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Loyalty
We haven't measured a lot of the outcomes yet, but we have faith that Cupid will reduce the number...
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Loyalty, Product
There weren’t any specific promises that were broken, but there were a lot of perceived capabilities...
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Product
We stick pretty close to model workflows. The adoption isn't as strong for cath as it is for echo....
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Product
Our cardiologists are doing pretty well with the compact forms. I haven't heard many complaints....
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Product
I would tell a friend asking about Cupid that the drawing tools are very good. They help us create...
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Relationship, Operations
The Cupid tech support is very good. We had a brand-new tech person, and they were leaps and bounds...
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Product
Some people just have a harder time with the ease of use in Cupid. If people mess up a case in any...
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Loyalty
We are switching to the procedural narrator. Our people will be a little irritated. I don't know...
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Operations
Epic did the build for us. I don't know that they spent a whole lot of time on it. The time frame...
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Relationship
Epic mostly keeps their promises. There was an issue where we wanted things done differently in the...
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Product, Value
Cupid is easy to use and navigate, and it has the ability to put everything in one place. The system...
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Product
Cupid is a great product. We like its integration and the continuity of its patient record. There is...
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Product
Some systems are financially focused, some are patient-care focused, and some are regulatory-quality...
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Operations
Epic's implementation people need more experience. Some of them are very green. They don't...
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Relationship
Epic desires to get things right the first time, and that is fantastic. But getting things right the...
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Relationship
Epic is very engaged. We have their phone number, and that is a rarity in this world. We have...
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Operations, Product
Epic's system is a very in-depth and complicated system. Even the vendor's well-designed training...
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Product
There is some data sharing that Cupid cannot do discretely because Epic did some proprietary coding,...
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Operations, Product
Cupid is a little vanilla out of the box. We are spending more time on customization and getting it...
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Product
Cupid is pretty solid across the board, and most customers say the same thing. It does give better...
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Culture, Value
Epic has a set price, and that does not change. Epic definitely helps us with our outcomes.
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Relationship
Historically, we had some vendors that were not engaged with us, so things were aging and falling...
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Relationship, Product
Cupid does what it is supposed to do. The workflow is very well integrated, and it works well...
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Operations, Product
With the way that Cupid is built, there are two ways of implementing the functionality for TEE...
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Value
Cupid is very good, but we pay a lot for it. I think the product works well in and of itself. From...
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Operations
Our implementation of the echo templates was bumpy at the beginning. There was a change with Cupid's...
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Product
The biggest problem we have had is with discrete data moving between the different platforms we use,...
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Relationship, Product
We find the reporting capabilities cumbersome and hard to use. It is irritating to us, as frontline...
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Product
Our providers have mixed feelings about the quality of Cupid’s structured reporting, but the...
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Product
Cupid is pretty mature and easy to use. The work queues are very standard, and I am comfortable with...
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Product
Using Cupid from a cath lab standpoint, we see a nice correlation between pulling pieces of what we...
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Product
It is nice that Epic is interfaced with other companies overall, but is hard to connect external...
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Product
I think medication reconciliation is hard for a lot of people in the system, regardless of how much...
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Operations
The implementation of Cupid requires a lot of time to go live. Epic offers a lot of useful features,...
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