Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Cardiology on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Cupid Comments
Filtered view: All

KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 1/24/2021 1:59:35 PM and Model.EvProductId = 283

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Cardiology on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

Technology

Epic's structured reporting could always be better, but we are very satisfied with the technology...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic has truly provided us with excellent tools to pull out discrete information for forecasting and...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

If we started over, we would probably wait a little bit longer for Cupid to become a little bit more...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

My contact is always there every time I call. My contact is very good and always supports me. Every...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Cupid is a good tool for getting information from the patients. If a patient has been seen at other...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The macros for the procedures could be improved. The macros don't reflect the procedures that we do....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The only thing I am disappointed with is that every time Epic does an upgrade to fix glitches, those...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

A report that Epic has created in Crystal Reports is not friendly. The demand to be more precise...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We call Epic. Epic doesn't come looking for us. Epic does have meetings and chats for COVID-19, but...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Having AI would help drive tangible outcomes and help us make decisions. I don't think we are there...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We don't have all our devices connected today. Epic didn't do the work on the front end along with...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Customers need to be very clear about the bandwidth of their service lines and what devices or...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The EP doctors liked another vendor's solution more and wanted to use it. If we can make a business...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

While I am not a fan of Cupid, it does its job well. Cupid lacks functionality in the peripheral...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Cupid does everything we want it to do and more. We like the vendor's KPI reports. We are an Epic...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Epic doesn't do the training; we have our own internal training staff members. They do a pretty good...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Epic is not good with interoperability. They think that what they have is good, and they may build...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Epic’s support is one of their strong suits. I never hear about the support team. When I needed help...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Other Observations & Comments

Epic seems to be trying to develop the foundation program better in Cupid. They developed a brain...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I like the structured reporting in Cupid, as well as the speed at which the results came back....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would tell others that physician engagement is very high, especially in terms of the procedural...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

One area where Epic is currently still developing and that we have no timeline for is their vascular...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Epic is just fantastic with regards to their support. They are current and are always developing...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We pretty much started out using all the structured reporting. Epic does everything very well. We...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

In terms of how the vendor has supported us during the pandemic, Epic pretty much does everything...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We are using Cupid for different types of structured reporting. In terms of the integration between...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

In a year from now, I think we will be pretty satisfied. We need Cupid and Radiant to do all the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Epic has good support. They seem to listen to their customers. They have a good process for when...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The Epic system is really busy. It is a great program that the vendor is always developing,...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

Epic is very responsive. If we need to change things, Epic will listen to our physicians and then...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We are waiting for Epic's new upgrades. We have been working on a trust with the folks from Epic,...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I imagine that everything on the ambulatory side is much more efficient with the reports going in....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Most of our training is done in-house, but Epic is the only vendor with which we spent any time for...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The cost of Cupid is astronomical, and the flexibility is poor, particularly in a setting like ours....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic spends a lot of time and effort on upgrades. The updates are done yearly, and the vendor has...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Organizations really need to have the training at the appropriate time so that people can get...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Cupid works really well. Based on the build, the product works as designed. I would recommend Epic....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Epic charges us appropriately. I am on the hospital side, so sometimes we wonder why Epic is...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Epic does a very good job of having an implementation playbook, but customers need to know that it...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

There are some systems that are very complicated to integrate with Cupid. Sometimes Epic hasn't ever...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The end users I deal with on a regular basis say there is so much information that there is almost...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Epic does a really good job of supporting us with their implementation team. We have dedicated...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We absolutely have someone at Epic we can reach out to and who can get things done for us. That...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Cupid is going to be amazing once all our sites go live. As we get more sites to go live, we will...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have had some project challenges with the number of staff members that are required to implement...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The Epic system is nice, but it isn't comprehensive for the needs of really complex patients. We...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

We activated Cupid years ago, and there are still some growing pains and interface challenges. Cupid...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

Cupid was our worst install. It wasn’t necessarily because of the software, but it was because of...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I would like to have the ability to put a report from the structured reporting into the PACS...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we request changes to Epic's structured reporting, there is usually a very long delay in...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I enjoy Cupid because it talks to a lot of different Epic systems, even if they are in different...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I understand the benefits of the system, but I would not purchase it again because of its...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Epic does keep their promises, but not in a time frame that is pleasurable.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Epic doesn’t provide any training and education in terms of upgrades. They just send things to us....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We are still learning the system, but it does really well at supporting our integration goals.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The pressure recordings that we obtain during cardiac catheterization get harvested by our...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

It would be easier to use Cupid if it weren't terrible and unusable. I don't know how to make it...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One thing that drives me crazy about Epic is that they schedule two hours of mandatory downtime...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

What I like about the Epic system is that it is easy to use and that all of our hospitals work in...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

I like Cupid more than other systems because the user interface for Cupid is good and is very...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Everybody who sells these products tells us that they have a great product, and my experience is...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

From my standpoint, the vendor keeps all of their promises, but I don't know how other departments...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We get weekly updates and upgrades to the product. The product is complex, but once users learn it,...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor executives are great. I would rate them high for their involvement. We have worked with...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The product is phenomenal; however, it is a complex system to learn and to build for users' needs in...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Epic has been phenomenal as far as the pandemic goes. We are getting weekly updates for any changes...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

Overall, our experience with Epic has been very good. We have such heavily involved physicians. I...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Sometimes the number of screens and the things provided to the clinician can be very cumbersome and...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is definitely involved at an executive level, but I don't get involved in those discussions.

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We use the solution for the structured reporting of a handful of certain procedures. We do a...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The main issue with Cupid is that the out-of-the-box structured reporting is lacking. It isn't as...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

Epic needs to improve Cupid's integration with all of the different imaging equipment. The reporting...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Cupid is working pretty well. We transitioned as many people as possible to Cupid, and we rely...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Epic has their own set of problems. The people at Epic didn't know what the hell they were doing...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Epic absolutely nickel-and-dimes, but everybody does that.

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Epic had people on-site for our implementation. They did a great job with us, and they were pretty...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If someone asked me about Epic, I would tell them that Epic is making sure that the customers are...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are very satisfied with Cupid in the sense that it is a very reliable product. We have been...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Cupid’s implementation was difficult, and I am not sure whether the issue was on our side or Epic’s....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

For Epic, a lot depends largely on a facility’s internal resources for customization and...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Epic is known for nickel-and-diming. They charge a lot for pretty much everything. It would be nice...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

EP needs to be developed further by Epic. They have that side functional, but it lacks a lot of...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Whether or not Epic can fix an issue, their support has been pretty good. Epic is pretty aggressive...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Cupid is totally customizable to meet any institutional needs, and it interfaces with the majority...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

I am not sure whether Epic has done a whole lot to improve over the years, but our own people have...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Cupid is good, but showing tangible outcomes is a little more challenging. The productivity and...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

In regards to Cupid, I can’t think of anything specific that has been done for us during the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We are potentially looking at another vendor because Epic is not going to develop all of the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Epic’s support through the COVID-19 crisis with Cupid has been good. I haven’t had any issues that...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have been pretty happy with Epic. They kind of do what we ask them to do. I don’t know about the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are happy with Cupid. Epic does the integrations really well. If something could be improved in...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The ongoing support does seem to be really good. We have regularly scheduled meetings with Epic.

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

In terms of driving tangible outcomes, the metrics in the system actually help me in my day-to-day...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Epic has done a good job supporting us during the COVID-19 crisis. They have done a good job of...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

If we had brought the system up just on our site, our implementation would have probably been...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system really does most of what was promoted with a few little caveats here and there. It took...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We have worked with some fairly intelligent people, and they adapt to things. It is much easier for...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

The product works well for our needs, but to people from another hospital, I would tell them to...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Epic gives us a tremendous ability to customize what we are looking at, but I want some prepackaged...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I predict that our satisfaction will be the same over the next year. The system really does meet our...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would give the vendor a low rating for executive involvement. I don't even know whether we have...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Epic could improve the system by adding tabs, almost like bookmarks in an internet browser.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Epic does not nickel-and-dime, but they do charge a lot upfront.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We have struggled a good bit with the training and the materials from Epic, but they have gotten...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We get great support from Epic, but they could be more proactive by making sure that they are...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The actual executive involvement from Epic is pretty high.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are a few things that Epic could improve, but things are good overall. The area that we...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

My recommendation of Cupid depends on what an organization’s needs are. If an organization views the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Epic has been a vendor in this section of the market for a number of years now, and the integrations...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF