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User Commentary

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Director

Implementation and Training

Organizations really need to have the training at the appropriate time so that people can get...

Sep 2020
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Director

Functionality and Upgrades

Cupid works really well. Based on the build, the product works as designed. I would recommend Epic....

Sep 2020
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Director

ROI / Cost (care and feeding)

Epic charges us appropriately. I am on the hospital side, so sometimes we wonder why Epic is...

Sep 2020
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Director

Implementation and Training

Epic does a very good job of having an implementation playbook, but customers need to know that it...

Sep 2020
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Director

Interfacing and Integration

There are some systems that are very complicated to integrate with Cupid. Sometimes Epic hasn't ever...

Sep 2020
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Director

Functionality and Upgrades

The end users I deal with on a regular basis say there is so much information that there is almost...

Sep 2020
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Director

Implementation and Training

Epic does a really good job of supporting us with their implementation team. We have dedicated...

Sep 2020
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Director

Relationship

We absolutely have someone at Epic we can reach out to and who can get things done for us. That...

Sep 2020
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Director

Future Outlook

Cupid is going to be amazing once all our sites go live. As we get more sites to go live, we will...

Sep 2020
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Manager

Implementation and Training

We have had some project challenges with the number of staff members that are required to implement...

Aug 2020
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Manager

Functionality and Upgrades

The Epic system is nice, but it isn't comprehensive for the needs of really complex patients. We...

Aug 2020
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CIO

Interfacing and Integration

We activated Cupid years ago, and there are still some growing pains and interface challenges. Cupid...

Aug 2020
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CIO

Lessons Learned

Cupid was our worst install. It wasn’t necessarily because of the software, but it was because of...

Aug 2020
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Manager

Other Observations & Comments

I would like to have the ability to put a report from the structured reporting into the PACS...

Aug 2020
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Manager

Service and Support

When we request changes to Epic's structured reporting, there is usually a very long delay in...

Aug 2020
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Director

Functionality and Upgrades

I enjoy Cupid because it talks to a lot of different Epic systems, even if they are in different...

Jul 2020
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Director

Functionality and Upgrades

I understand the benefits of the system, but I would not purchase it again because of its...

Jul 2020
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Director

Service and Support

Epic does keep their promises, but not in a time frame that is pleasurable.

Jul 2020
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Director

Other Observations & Comments

Epic doesn’t provide any training and education in terms of upgrades. They just send things to us....

Jul 2020
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Director

Interfacing and Integration

We are still learning the system, but it does really well at supporting our integration goals.

Jul 2020
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Director

Interfacing and Integration

The pressure recordings that we obtain during cardiac catheterization get harvested by our...

Jul 2020
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Director

Functionality and Upgrades

It would be easier to use Cupid if it weren't terrible and unusable. I don't know how to make it...

Jul 2020
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Manager

Functionality and Upgrades

One thing that drives me crazy about Epic is that they schedule two hours of mandatory downtime...

Jun 2020
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Manager

Functionality and Upgrades

What I like about the Epic system is that it is easy to use and that all of our hospitals work in...

Jun 2020
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VP/Other Executive

Interfacing and Integration

I like Cupid more than other systems because the user interface for Cupid is good and is very...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Everybody who sells these products tells us that they have a great product, and my experience is...

Jun 2020
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Manager

Service and Support

From my standpoint, the vendor keeps all of their promises, but I don't know how other departments...

Jun 2020
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Manager

Functionality and Upgrades

We get weekly updates and upgrades to the product. The product is complex, but once users learn it,...

Jun 2020
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Manager

Relationship

The vendor executives are great. I would rate them high for their involvement. We have worked with...

Jun 2020
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Manager

Other Observations & Comments

The product is phenomenal; however, it is a complex system to learn and to build for users' needs in...

Jun 2020
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Manager

Service and Support

Epic has been phenomenal as far as the pandemic goes. We are getting weekly updates for any changes...

Jun 2020
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Manager

Lessons Learned

Overall, our experience with Epic has been very good. We have such heavily involved physicians. I...

Jun 2020
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Manager

Technology

Sometimes the number of screens and the things provided to the clinician can be very cumbersome and...

Jun 2020
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Manager

Relationship

Epic is definitely involved at an executive level, but I don't get involved in those discussions.

Jun 2020
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Physician

Functionality and Upgrades

We use the solution for the structured reporting of a handful of certain procedures. We do a...

Jun 2020
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Physician

Functionality and Upgrades

The main issue with Cupid is that the out-of-the-box structured reporting is lacking. It isn't as...

Jun 2020
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Physician

Interfacing and Integration

Epic needs to improve Cupid's integration with all of the different imaging equipment. The reporting...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Cupid is working pretty well. We transitioned as many people as possible to Cupid, and we rely...

May 2020
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VP/Other Executive

Implementation and Training

Epic has their own set of problems. The people at Epic didn't know what the hell they were doing...

May 2020
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Director

ROI / Cost (care and feeding)

Epic absolutely nickel-and-dimes, but everybody does that.

May 2020
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Director

Service and Support

Epic had people on-site for our implementation. They did a great job with us, and they were pretty...

May 2020
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Director

Relationship

If someone asked me about Epic, I would tell them that Epic is making sure that the customers are...

May 2020
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Director

Functionality and Upgrades

We are very satisfied with Cupid in the sense that it is a very reliable product. We have been...

May 2020
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Director

Interfacing and Integration

Cupid’s implementation was difficult, and I am not sure whether the issue was on our side or Epic’s....

May 2020
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Director

Lessons Learned

For Epic, a lot depends largely on a facility’s internal resources for customization and...

May 2020
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Director

ROI / Cost (care and feeding)

Epic is known for nickel-and-diming. They charge a lot for pretty much everything. It would be nice...

May 2020
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Director

Functionality and Upgrades

EP needs to be developed further by Epic. They have that side functional, but it lacks a lot of...

May 2020
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Director

Service and Support

Whether or not Epic can fix an issue, their support has been pretty good. Epic is pretty aggressive...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

Cupid is totally customizable to meet any institutional needs, and it interfaces with the majority...

May 2020
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CIO

Service and Support

I am not sure whether Epic has done a whole lot to improve over the years, but our own people have...

May 2020
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CIO

Functionality and Upgrades

Cupid is good, but showing tangible outcomes is a little more challenging. The productivity and...

May 2020
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CIO

Service and Support

In regards to Cupid, I can’t think of anything specific that has been done for us during the...

May 2020
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CIO

Functionality and Upgrades

We are potentially looking at another vendor because Epic is not going to develop all of the...

May 2020
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Manager

Service and Support

Epic’s support through the COVID-19 crisis with Cupid has been good. I haven’t had any issues that...

May 2020
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Manager

Service and Support

We have been pretty happy with Epic. They kind of do what we ask them to do. I don’t know about the...

May 2020
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Manager

Functionality and Upgrades

We are happy with Cupid. Epic does the integrations really well. If something could be improved in...

May 2020
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Manager

Service and Support

The ongoing support does seem to be really good. We have regularly scheduled meetings with Epic.

May 2020
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Manager

Functionality and Upgrades

In terms of driving tangible outcomes, the metrics in the system actually help me in my day-to-day...

May 2020
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Manager

Service and Support

Epic has done a good job supporting us during the COVID-19 crisis. They have done a good job of...

May 2020
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Manager

Implementation and Training

If we had brought the system up just on our site, our implementation would have probably been...

May 2020
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Manager

Functionality and Upgrades

The system really does most of what was promoted with a few little caveats here and there. It took...

May 2020
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Manager

Other Observations & Comments

We have worked with some fairly intelligent people, and they adapt to things. It is much easier for...

May 2020
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Manager

Lessons Learned

The product works well for our needs, but to people from another hospital, I would tell them to...

May 2020
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Manager

Functionality and Upgrades

Epic gives us a tremendous ability to customize what we are looking at, but I want some prepackaged...

May 2020
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Manager

Functionality and Upgrades

I predict that our satisfaction will be the same over the next year. The system really does meet our...

Apr 2020
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Manager

Relationship

I would give the vendor a low rating for executive involvement. I don't even know whether we have...

Apr 2020
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Manager

Functionality and Upgrades

Epic could improve the system by adding tabs, almost like bookmarks in an internet browser.

Apr 2020
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Director

ROI / Cost (care and feeding)

Epic does not nickel-and-dime, but they do charge a lot upfront.

Apr 2020
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Director

Implementation and Training

We have struggled a good bit with the training and the materials from Epic, but they have gotten...

Apr 2020
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Director

Relationship

We get great support from Epic, but they could be more proactive by making sure that they are...

Apr 2020
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Director

Relationship

The actual executive involvement from Epic is pretty high.

Apr 2020
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Director

Functionality and Upgrades

There are a few things that Epic could improve, but things are good overall. The area that we...

Apr 2020
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Director

Lessons Learned

My recommendation of Cupid depends on what an organization’s needs are. If an organization views the...

Apr 2020
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Manager

Interfacing and Integration

Epic has been a vendor in this section of the market for a number of years now, and the integrations...

Feb 2020
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Director

Relationship

I don’t know a single Epic executive.

Jan 2020
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Director

Functionality and Upgrades

We like the system's ease of use and its integration with the rest of periop. We really only use...

Jan 2020
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Manager

Functionality and Upgrades

Cupid is built out well. Moving from structured reporting to compact forms is kind of the new thing...

Jan 2020
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Manager

Functionality and Upgrades

With Epic's updates, I sometimes feel like some things are missed. I wish those things were brought...

Jan 2020
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Manager

Relationship

Epic is really receptive to our feedback, and we are working toward our goal of implementing...

Jan 2020
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Manager

Functionality and Upgrades

Whether the current functionality meets all of our needs ties into the compact forms. We were...

Jan 2020
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Manager

Implementation and Training

In terms of the implementation services, we have a great TS person who always keeps us up to speed...

Jan 2020
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Director

Win/Loss - Why they were not selected (by non-clients)

At times, we have looked at other products just to see whether they have more functionality or...

Dec 2019
(1)
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Manager

Functionality and Upgrades

Cupid is a seamless system, and I am a huge fan of it. I wish that every system was like Cupid. When...

Dec 2019