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Cupid
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Physician

Functionality and Upgrades

Good and bad things were happening with the implementation of Epic’s solution. It was great to be...

Nov 2022
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Physician

Relationship

I reviewed the changes to the new templates from Epic instead of worrying about something not being...

Nov 2022
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Physician

Other Observations & Comments

We can give our Epic vendor input on a hierarchy for the summary statement. We have always been...

Nov 2022
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Physician

Functionality and Upgrades

Because of the completely new look and feel of Epic’s templates, everything is now on one page. We...

Nov 2022
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Physician

Functionality and Upgrades

When an update from Epic gets pushed through to us, it is not uncommon to see something break or...

Nov 2022
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Physician

Technology

Most of us have given up on using the standard mouse pad because it takes forever to scroll around...

Nov 2022
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Physician

Functionality and Upgrades

Some additions were made to the system that made documentation easier. Before, I was usually...

Nov 2022
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Analyst/Coordinator

Future Outlook

Cupid was a good investment overall. I would recommend Cupid to others because it is going to get...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

One of the biggest problems we have with Cupid is with hemodynamic data because the data files with...

Nov 2022
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Analyst/Coordinator

Service and Support

During the implementation, our account managers were phenomenal, especially because we had an...

Nov 2022
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Analyst/Coordinator

Implementation and Training

There is a certification process for Epic, but that is like the tip of the iceberg that barely gives...

Nov 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Cupid is not perfect, and there are challenges, but it works when people do the workflow correctly.

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

It is hard to be any more integrated than the solution is, coming from Epic. If Epic did their job...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Every once in a while, there is an upgrade in Cupid that changes functionality and is not well...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

If people can read and look at the screen, they will find that Cupid is pretty self-explanatory. It...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

In our version of Cupid, there is no good way to do structured reporting for a certain specialty. So...

Nov 2022
||
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Analyst/Coordinator

Sales and Contracting

Epic introduces new technology slowly. None of the things we have talked about are coming out this...

Nov 2022
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Analyst/Coordinator

Service and Support

We do not usually call Epic for things, but Epic is always helpful. Every time we do call, we get...

Nov 2022
||
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Analyst/Coordinator

Future Outlook

We haven't measured a lot of the outcomes yet, but we have faith that Cupid will reduce the number...

Nov 2022
||
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Analyst/Coordinator

Functionality and Upgrades

There weren’t any specific promises that were broken, but there were a lot of perceived capabilities...

Nov 2022
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Director

Functionality and Upgrades

We stick pretty close to model workflows. The adoption isn't as strong for cath as it is for echo....

Nov 2022
||
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Director

Functionality and Upgrades

Our cardiologists are doing pretty well with the compact forms. I haven't heard many complaints....

Nov 2022
||
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Director

Functionality and Upgrades

I would tell a friend asking about Cupid that the drawing tools are very good. They help us create...

Nov 2022
||
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Director

Service and Support

The Cupid tech support is very good. We had a brand-new tech person, and they were leaps and bounds...

Nov 2022
||
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Director

Functionality and Upgrades

Some people just have a harder time with the ease of use in Cupid. If people mess up a case in any...

Nov 2022
||
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Director

Other Observations & Comments

We are switching to the procedural narrator. Our people will be a little irritated. I don't know...

Nov 2022
||
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Director

Implementation and Training

Epic did the build for us. I don't know that they spent a whole lot of time on it. The time frame...

Nov 2022
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Director

Relationship

Epic mostly keeps their promises. There was an issue where we wanted things done differently in the...

Nov 2022
||
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Director

Functionality and Upgrades

Cupid is easy to use and navigate, and it has the ability to put everything in one place. The system...

Nov 2022
||
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Manager

Interfacing and Integration

Cupid is a great product. We like its integration and the continuity of its patient record. There is...

Nov 2022
||
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Manager

Technology

Some systems are financially focused, some are patient-care focused, and some are regulatory-quality...

Nov 2022
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Manager

Implementation and Training

Epic's implementation people need more experience. Some of them are very green. They don't...

Nov 2022
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Director

Other Observations & Comments

Epic desires to get things right the first time, and that is fantastic. But getting things right the...

Nov 2022
||
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Director

Relationship

Epic is very engaged. We have their phone number, and that is a rarity in this world. We have...

Nov 2022
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Director

Implementation and Training

Epic's system is a very in-depth and complicated system. Even the vendor's well-designed training...

Nov 2022
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Director

Interfacing and Integration

There is some data sharing that Cupid cannot do discretely because Epic did some proprietary coding,...

Nov 2022
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Director

Functionality and Upgrades

Cupid is a little vanilla out of the box. We are spending more time on customization and getting it...

Nov 2022
||
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Director

Other Observations & Comments

Cupid is pretty solid across the board, and most customers say the same thing. It does give better...

Nov 2022
||
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Director

ROI / Cost (care and feeding)

Epic has a set price, and that does not change. Epic definitely helps us with our outcomes.

Nov 2022
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Director

Relationship

Historically, we had some vendors that were not engaged with us, so things were aging and falling...

Nov 2022
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Manager

Other Observations & Comments

Cupid does what it is supposed to do. The workflow is very well integrated, and it works well...

Oct 2022
||
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Manager

Functionality and Upgrades

With the way that Cupid is built, there are two ways of implementing the functionality for TEE...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

Cupid is very good, but we pay a lot for it. I think the product works well in and of itself. From...

Oct 2022
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Director

Implementation and Training

Our implementation of the echo templates was bumpy at the beginning. There was a change with Cupid's...

Oct 2022
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Director

Interfacing and Integration

The biggest problem we have had is with discrete data moving between the different platforms we use,...

Oct 2022
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Manager

Functionality and Upgrades

We find the reporting capabilities cumbersome and hard to use. It is irritating to us, as frontline...

Oct 2022
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Director

Interfacing and Integration

Our providers have mixed feelings about the quality of Cupid’s structured reporting, but the...

Oct 2022
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Director

Functionality and Upgrades

Cupid is pretty mature and easy to use. The work queues are very standard, and I am comfortable with...

Oct 2022
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Manager

Other Observations & Comments

Using Cupid from a cath lab standpoint, we see a nice correlation between pulling pieces of what we...

Oct 2022
||
(0)
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Manager

Interfacing and Integration

It is nice that Epic is interfaced with other companies overall, but is hard to connect external...

Oct 2022
||
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Manager

Functionality and Upgrades

I think medication reconciliation is hard for a lot of people in the system, regardless of how much...

Oct 2022
||
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Manager

Lessons Learned

The implementation of Cupid requires a lot of time to go live. Epic offers a lot of useful features,...

Oct 2022
||
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Analyst/Coordinator

Functionality and Upgrades

There is no reporting tool for information that has been abstracted into the NCDR CathPCI Registry...

Sep 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

Epic needs to add a reporting tool that can pull data from the NCDR CathPCI Registry console. As of...

Sep 2022
||
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Analyst/Coordinator

Lessons Learned

The actual abstraction tool is very well put together, and for abstractors, the tool is great. As an...

Sep 2022
||
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Analyst/Coordinator

Interfacing and Integration

I don't like the ACC reporting; the file comes out zipped, and we try to upload it into the...

Sep 2022
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Physician

Lessons Learned

What we are trying to do more is get the text to document what we are doing in Cupid so we don't...

Aug 2022
||
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Physician

Functionality and Upgrades

The product has become all structured data, and that is really great. Now we can do things with that...

Aug 2022
||
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Physician

Functionality and Upgrades

Epic's strategy has been good in the long term, and the vendor has gotten physicians much more...

Aug 2022
||
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Physician

Implementation and Training

When a hospital purchases Epic's products, Epic comes in and teaches the hospital personnel how to...

Aug 2022
||
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Director

ROI / Cost (care and feeding)

With Epic's system, we pay a license fee, and as we launch new things, we pay a project management...

Jun 2022
||
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Director

Implementation and Training

Building a comprehensive solution to hit everything we want to do is hard, and as we build one-offs,...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

In Epic’s product, there are two different ways we can schedule people: as an appointment or as a...

Jun 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

I like Epic’s training model. When we first get on board, the process is very generic and full of...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is highly customizable, and Epic basically takes a slice of whatever environment we sign...

Jun 2022
||
(0)
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Manager

Relationship

As an EMR, Cupid is wonderful. It is great to work with the Epic team.

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

We can customize our screens and dashboards in Cupid so that they have the information that we want...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

We have started doing structured reporting in Cupid, and Cupid is not quite as intuitive as other...

Apr 2022
||
(0)
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Manager

Lessons Learned

I like Epic for what they do, but they are too big for their britches. I don't like to be locked...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

We do reporting in another vendor's system because the echo module isn't that great. I don't think...

Apr 2022
||
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Manager

Functionality and Upgrades

The cath structured reporting is pretty good. Epic is always pushing for new technology, and Cupid...

Apr 2022
||
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Manager

ROI / Cost (care and feeding)

I don't think we get our money's worth. We get billed a pretty dang good amount. There used to...

Apr 2022
||
(0)
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Manager

Service and Support

I don't really see a lot of vendor executive involvement from Epic, but Epic's technical support is...

Apr 2022
||
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Director

Functionality and Upgrades

I have no complaints about the structured reporting for echo; everything is good. The structured...

Apr 2022
||
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Director

Functionality and Upgrades

When adding additional scans, we are unable to add additional charges. We have to rely on the coders...

Apr 2022
||
(0)
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Director

ROI / Cost (care and feeding)

Epic charges for everything. In the beginning, they were very helpful. Now they put in a work order...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

When Epic does an upgrade, it disturbs the settings in our program, so we have to redo things every...

Apr 2022
||
(0)
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Director

Implementation and Training

Since COVID-19, the training has been online, and Epic no longer does hands-on training. New staff...

Apr 2022
||
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Director

Functionality and Upgrades

The program is easy to navigate. It is quite friendly.

Apr 2022
||
(0)
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Director

Functionality and Upgrades

Epic could simplify the blood administration part. There are too many steps and screens to go...

Apr 2022
||
(0)
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Director

Relationship

Epic's executive involvement has been phenomenal. Most of our sites are live on the system, but we...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

The Cupid module was not well developed. When we purchased the system, we thought it was further...

Mar 2022
||
(0)
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Director

Relationship

Epic does not keep their promises on the system. The performance things that we are wanting still...

Mar 2022
||
(0)
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Director

Implementation and Training

Epic is known for bringing in lots of trainers to help during implementations, but all of the...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

We had a reduced number of trainers from Epic available on-site due to cost-saving measures. We have...

Mar 2022
||
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Director

Relationship

We are seeing more large specialty lines being adopted into the system. After years of using the...

Mar 2022
||
(0)
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Director

Interfacing and Integration

Epic does very well with integration. If an organization acquires another, everyone can be on the...

Mar 2022
||
(0)
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Director

Service and Support

Epic could shorten the time it takes to get a resolution on an issue. We have had some things on our...

Mar 2022
||
(0)
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Director

Lessons Learned

My recommendation of this product depends on who is asking, what their current version of IT...

Mar 2022
||
(0)
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Manager

Service and Support

Epic has gotten a lot better over the years about calling out to customers that have issues. If we...

Mar 2022
||
(0)
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Manager

Interfacing and Integration

Moving to the platform was a great idea for putting everything into one place for ease of use. The...

Mar 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Epic’s costs are too high in my opinion. When we ask for anything custom, they charge us for every...

Mar 2022
||
(0)
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Manager

Service and Support

We have a lot of custom workflows on our end that could be helped with developments on Epic's side....

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

The only real shortcoming we have with the product is that it is trying to incorporate two different...

Mar 2022
||
(0)
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Manager

Lessons Learned

In order to be successful with the Cupid application, one needs high involvement from the...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

Whenever there are big changes with an upgrade, there are always dissatisfied end users. Even if...

Mar 2022
||
(0)
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Manager

Interfacing and Integration

One specific thing we like about Cupid is its integration with the medical record.

Jan 2022
||
(0)
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Manager

Implementation and Training

We would like to see improvements in Epic’s education and training. Right now, the education and...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

We would like easier web-based reporting. Also, the process for requesting reports and designing new...

Jan 2022
||
(0)
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Physician

Functionality and Upgrades

There are a few things that it would have been nice to have in the system. There are national and...

Dec 2021
||
(0)
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Director

ROI / Cost (care and feeding)

As far as I know, we don't get charged for every little thing. We get charged based on what is in...

Dec 2021
||
(0)
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Director

Other Observations & Comments

The ease of use for Cupid is higher for a savvy user than it is for someone who is technologically challenged....

Dec 2021
||
(0)
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Director

Relationship

Epic is pretty good about getting us things that we need or trying to figure out how to get the...

Dec 2021
||
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Director

Relationship

We meet with Epic’s executives on a regular basis.

Dec 2021
||
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Director

Functionality and Upgrades

Cupid is a platform that allows our providers to stay in one space. They don’t have to jump in and...

Dec 2021
||
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Director

Functionality and Upgrades

There are several things that we can improve on with Cupid, but we are converting over to new...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

Epic has strong echo, cath, PET, and peripheral vascular software, but they are still missing a few...

Dec 2021
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Manager

Technology

Epic has a vision, but it takes them a while to get to it. They proactively make sure we know about...

Dec 2021
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Manager

Implementation and Training

Epic does a good job of teaching us. Their staff can be hit or miss, but the vendor is quick to...

Dec 2021
||
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Manager

Interfacing and Integration

Epic does a good job with integration. They pretty much work with everything agnostically.

Dec 2021
||
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CIO

Functionality and Upgrades

There hasn't really been anything new with Cupid over the last couple of years. The only area that...

Dec 2021
||
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CIO

ROI / Cost (care and feeding)

We have had no issues with the upgrades since we have been live. We have definitely received our...

Dec 2021
||
(0)
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CIO

Relationship

I recently talked to an executive from Epic.

Dec 2021
||
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Manager

Functionality and Upgrades

One of the strengths of the Epic system is that all the pieces are in one place throughout the...

Dec 2021
||
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VP/Other Executive

Service and Support

We get weekly updates for Cupid, and we have a great analyst for the system. We also receive great...

Dec 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

Cupid has definitely delivered what we needed it to deliver. I would recommend the product. Its...

Dec 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

It is easy to handle charges in the system, especially noninvasive charges. Those charges are...

Dec 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

I would like to see an improvement to Cupid's radiation tracking. That process needs to be...

Dec 2021
||
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Manager

Functionality and Upgrades

We are very happy with Cupid. We can use it at various different levels. How deep we want to go into...

Dec 2021
||
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Physician

Service and Support

Overall, Cupid is an okay system. Its structured reporting is much better than other systems'...

Dec 2021
||
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Analyst/Coordinator

Functionality and Upgrades

Epic Cupid is a part of Epic’s electronic medical record and is a cardiovascular management system....

Dec 2021
||
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Cardiology Structured Reporting 2020: The Heart of the Matter
26 February 21    |   Monique Rasband and Emily Paxman
We get into the breadth and depth of the adoption of cardiology structured reporting for several vendors to tell both providers and vendors that this is still top of mind.
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How do Enterprise Decisions Affect Cardiology?
17 November 16    |   Jared Jeffery
Healthcare IT is integrating. As providers look to consolidate their IT landscapes, many cardiology departments still have to use multiple solutions patchworked together in order to meet all of their



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