Cupid
Filtered view: All
Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Product
Everything is going really well with Epic. The way that they structure their upgrades is stricter...
Login or Create an Account to see details.
Product
Our major issue in Cupid right now is customizing it to the physicians' and clinicians' workflow. We...
Login or Create an Account to see details.
Relationship
We are assigned a TS person for Cupid, and we can directly and immediately reach out to them if...
Login or Create an Account to see details.
Relationship, Operations, Product
Epic hosts our servers, and there was a time when the transaction speed dipped a little, so they...
Login or Create an Account to see details.
Loyalty
We decided to go with Cupid because some of our new people had worked with it in the past and had...
Login or Create an Account to see details.
Product
We are one of the larger users of Cupid. Other Epic products are more heavily used across the Epic...
Login or Create an Account to see details.
Relationship
Epic’s support team is really good at resolving problems. We usually have dedicated technical...
Login or Create an Account to see details.
Operations
When we went live with some new structured reports in Cupid, even though people were familiar with...
Login or Create an Account to see details.
Product
Cupid adds so many discrete values within the reporting structure. When we transmit things across...
Login or Create an Account to see details.
Loyalty, Operations, Product
My one problem with Epic is that there are so many upgrades. We have upgrades every six months. Once...
Login or Create an Account to see details.
Relationship
Epic strives to improve, stay current, and use feedback from other organizations. Even though I...
Login or Create an Account to see details.
Product
The system is what we make of it, including how we build it and how people want us to build it. The...
Login or Create an Account to see details.
Operations
With Cupid, we didn't get as many implementation instructions as we did for another Epic product,...
Login or Create an Account to see details.
Product
Cupid has definitions in it. We just have to pull up the frequently asked questions. Reporting is...
Login or Create an Account to see details.
Product, Value
Cupid definitely works well. As far as straight data entry goes, our people love it. Cupid is easy...
Login or Create an Account to see details.
Product
Cupid only meets about a third of our goals and needs, but the things it does are still very...
Login or Create an Account to see details.
Product
The problem is that Cupid is designed for cardiology and doesn't cover many vascular surgery cases....
Login or Create an Account to see details.
Product
There is not much I like about Cupid. Epic needs to address common peripheral interventions like...
Login or Create an Account to see details.
Product
What I like about Cupid are the premade templates that pop up when we click on the image and say...
Login or Create an Account to see details.
Product
Cupid does not integrate well with our cardiology PACS. We have a very unique specialty, and there...
Login or Create an Account to see details.
Product
The product’s structured reporting is very seamless, and our cardiologists want additional...
Login or Create an Account to see details.
Relationship
Epic comes on-site and is very proactive with their development team.
Login or Create an Account to see details.
Product
We need to have a lot more options for the templates and the procedures that we are able to do....
Login or Create an Account to see details.
Relationship, Product
Epic doesn't keep their promises because when I reached out to them to add templates and I told them...
Login or Create an Account to see details.
Product, Value
We have been able to use Epic's Slicer Dicer to really dive into some of the structured data we have...
Login or Create an Account to see details.
Product
It can take us a while to use Cupid with the different technologies and integrations we have made...
Login or Create an Account to see details.
Product, Value
Cupid provides our organization with a lot of nuanced flexibility when it comes to streamlining our...
Login or Create an Account to see details.
Operations, Product
Once Cupid was implemented, it gave us an automated and highly customizable platform where we could...
Login or Create an Account to see details.
Loyalty, Relationship
Epic will come out for site visits to review our workflows and see how they can take our real-world...
Login or Create an Account to see details.
Product
If there were an organization looking for the ability to streamline the integration of certain tests...
Login or Create an Account to see details.
Product, Value
We saw wins with the system on its front line and back end, and we have been able to leverage our...
Login or Create an Account to see details.
Relationship, Operations
Epic has made a lot of progress in terms of the stock foundation forms, but making sure there is...
Login or Create an Account to see details.
Relationship
I appreciate the vendor's ability to collaborate and bring ideas through their brain trust and...
Login or Create an Account to see details.
Value
Epic is not the best at avoiding charging for every little thing, but they are not too bad. The...
Login or Create an Account to see details.
Product
Cupid is working really well. It gives our providers what they need, and we don't have any large...
Login or Create an Account to see details.
Product
We want the ability to transfer an image in from the outside, read it in Cupid, and get it back....
Login or Create an Account to see details.
Relationship, Product
We update Cupid regularly, and it is always a smooth process. I can't think of any hiccups that have...
Login or Create an Account to see details.
Operations
Training is really hard with an application as big as Epic's. Their process is rough, but that is...
Login or Create an Account to see details.
Product
Epic is growing every day in integration; they are really strong in that area.
Login or Create an Account to see details.
Relationship, Operations
We have an assigned person for each application with Epic, and Epic does a really good job of making...
Login or Create an Account to see details.
Product
Cupid has a lot of hard-stop requirements, so we are having to do a lot of post hoc work on cases....
Login or Create an Account to see details.
Loyalty, Value
We moved to Epic's system so that our medical records could be more complete when the cases were...
Login or Create an Account to see details.
Product
Personally, I don't like Cupid. The product is cumbersome, and it slows down our processes. Things...
Login or Create an Account to see details.
Operations
We get upgrades for the system, but I don't know whether those upgrades make any difference for us....
Login or Create an Account to see details.
Product
One thing that our staff members are frustrated with is trying to get resources for scheduling. For...
Login or Create an Account to see details.
Loyalty, Loyalty, Product, Product
Our initial experience with Cupid was very poor. We started with the echo module, and Epic was...
Login or Create an Account to see details.
Loyalty, Loyalty, Product, Product
The structured reporting for cardiac cath is okay for today, but it could be so much better. For...
Login or Create an Account to see details.
Relationship, Relationship
With Epic's executive involvement, I couldn't get to the level of people that I thought could make a...
Login or Create an Account to see details.
Relationship, Operations
Epic is an excellent partner. They are very responsive. Our build was not an easy one, and Epic...
Login or Create an Account to see details.
Product
Our providers would like vascular reporting capabilites. Epic doesn't have a full solution or...
Login or Create an Account to see details.
Relationship
I love Epic. They are a great vendor partner and are still the best vendor that I have ever worked with....
Login or Create an Account to see details.
Relationship, Operations, Product
Epic has four releases a year now, and in between those, the vendor releases a lot of updates for...
Login or Create an Account to see details.
Operations
When Cupid was initially released, there was a lack of development and we had some frustration with...
Login or Create an Account to see details.
Product
The quality of Cupid’s structured reporting is adequate, although it could be more robust. The...
Login or Create an Account to see details.
Product
I would like Cupid to integrate more with information from outside organizations. We are currently...
Login or Create an Account to see details.
Relationship
Epic is wonderful at communicating with us about the application. I love them. They do a great job...
Login or Create an Account to see details.
Relationship
From when we present an issue to Epic to when the development is completed for that issue, there can...
Login or Create an Account to see details.
Product
Cupid doesn’t have a lot of vascular, structured reports, so that is an issue. Epic recently moved...
Login or Create an Account to see details.
Product
Epic’s reading templates aren't up to snuff with those of their competitors. The vendor needs to get...
Login or Create an Account to see details.
Product
Some of the recent upgrades for Cupid have not been good. In one upgrade, the vendor introduced a...
Login or Create an Account to see details.
Relationship
Epic's developers have been very forthcoming. We can work with prominent developers at Epic. The...
Login or Create an Account to see details.
Product
It has been easier for our staff to schedule cases than appointments within Cupid. The appointments...
Login or Create an Account to see details.
Product
The biggest strength of Cupid is its integration piece. It folds into the suite of tools we have...
Login or Create an Account to see details.
Relationship
We have the best customer support and the best tech support people. They are new but very receptive...
Login or Create an Account to see details.
Product
Physicians that use the structured reporting piece are very happy with it, and I like how all the...
Login or Create an Account to see details.
Product
Cupid has organized our patient’s medical records. It is easy to distinguish testing results and...
Login or Create an Account to see details.
Product
On the back end, there are two sides; there is a physician side and a hospital side. The hospital...
Login or Create an Account to see details.
Product
Cupid is a good and flexible product. We are able to make modifications as we need to, and we can...
Login or Create an Account to see details.
Relationship
We have a team from Epic that works with Cupid, and they are able to make any changes, answer any...
Login or Create an Account to see details.
Relationship
Epic’s support team is very responsive, and they worked well with us through the extra work that we...
Login or Create an Account to see details.
Product
Cupid is set up so that we can cater the product to fit each department and each need and aspect of...
Login or Create an Account to see details.
Operations
Epic doesn’t spend the time on online training that they spend on in-person training. The training...
Login or Create an Account to see details.
Product
A lot of the complaints we get from end users are about how busy Cupid is and how many clicks it...
Login or Create an Account to see details.
Relationship, Operations, Product
Epic needs to do more to build a foundational development or release items so that we are not having...
Login or Create an Account to see details.
Product
Some of Epic’s functions that they roll out sometimes seem to take a couple of steps back in terms...
Login or Create an Account to see details.
Relationship
We have had good technical service people on the Cupid side of Epic from day one. Even lately, when...
Login or Create an Account to see details.
Product
Cupid is pretty robust, and nonprogrammers can more or less program the system. The system does not...
Login or Create an Account to see details.
Product
The user interface is pretty effective for end users as the builders of the Cupid system and has...
Login or Create an Account to see details.
Loyalty, Product
Cupid is infinitely more customizable than our other products when it comes to data input. We moved...
Login or Create an Account to see details.
Loyalty, Product
We use Cupid for our echo structured reporting and our cath structured reporting. We had hoped to...
Login or Create an Account to see details.
Relationship
The Epic leadership team is good at connecting with our leadership team There are also ongoing...
Login or Create an Account to see details.
Relationship
The support from Epic for Cupid is excellent. We have a dedicated person who helps us. They are our...
Login or Create an Account to see details.
Loyalty
We really hoped to go use Cupid in the EP area, but we couldn't. We have gone through different...
Login or Create an Account to see details.
Loyalty, Product
I am not sure how things will work with the new templates coming from Epic versus all of the...
Login or Create an Account to see details.
Relationship, Product
I would tell Epic that we need faster development and more clear road maps in cardiology. We have a...
Login or Create an Account to see details.
Loyalty
We looked at using Cupid on the vascular side and really hoped Cupid would fill a gap there. Cupid...
Login or Create an Account to see details.
Operations, Product, Value
We are live with Cupid for our cath structured reporting, and we have good adoption from our...
Login or Create an Account to see details.
Relationship
Epic's support is very good. We can easily communicate with the vendor's people and ask them to...
Login or Create an Account to see details.
Product
We had a lot of problems with adding a certain system to Cupid. That might have been due to some...
Login or Create an Account to see details.
Operations
We had to put in hours and hours of work to develop parts of the solution from scratch. In other...
Login or Create an Account to see details.
Operations
Epic does a good job of training their staff members. That says a lot about Epic. The system's...
Login or Create an Account to see details.
Relationship, Product
When we are trying to get to a certain input area in the system, if we happen to go over another...
Login or Create an Account to see details.
Product
Cupid can do remote interpretations, and that is a very positive feature. We like that the system...
Login or Create an Account to see details.
Relationship, Product
Epic is constantly improving and evolving. They even change things that don't seem to be problems....
Login or Create an Account to see details.
Loyalty
As we go forward, I hope that the vendor will develop the product in ways that will make Cupid's...
Login or Create an Account to see details.
Product
There are a couple of things that Epic could improve in Cupid. Our physicians would like fewer...
Login or Create an Account to see details.
Operations, Product
I have struggled with the reports in Cupid, so I have asked for training on that. Epic has basically...
Login or Create an Account to see details.
Relationship, Operations
Epic did a good job with the initial training. We have regularly scheduled meetings. The people that...
Login or Create an Account to see details.
Product
For the most part, Cupid is intuitive and user friendly. I like the system’s layout. The tabs are...
Login or Create an Account to see details.
Relationship, Operations
The vendor worked well with us in the very beginning. The support was more hand in hand, and that...
Login or Create an Account to see details.
Relationship, Product
There are a couple of things the Cupid system cannot do for us because some specifics could not be...
Login or Create an Account to see details.
Operations
The vendor is trying to be general enough with training that it includes all of our people across...
Login or Create an Account to see details.
Product
Everything has been great so far with Cupid, and it works as Epic says it does. The system meets all...
Login or Create an Account to see details.
Product
The product puts some information in some spots, but it does not populate in every place that it is...
Login or Create an Account to see details.
Relationship
Cupid’s support people are always there to help us, but there is usually a huge wait. The vendor...
Login or Create an Account to see details.
Product
The foundation of Epic’s system wasn’t extensive enough for anything our noninvasive cardiologists...
Login or Create an Account to see details.
Product
I would tell other providers that Cupid is good for facilities that are already using other pieces...
Login or Create an Account to see details.
Operations, Product
The integrations were a nightmare at our go-live. I still don’t have a good grasp on how all the...
Login or Create an Account to see details.
Relationship, Operations
One of our biggest struggles during the go-live was getting all the measurements to work with...
Login or Create an Account to see details.
Relationship
Epic’s support team is very responsive and helpful. If we have a small development request for...
Login or Create an Account to see details.
Operations
When we moved to Cupid, we lost some functionalities that we had in our previous system. We learned...
Login or Create an Account to see details.
Product
Once we get through some pain points, Cupid is very helpful for end users. It has helped to have a...
Login or Create an Account to see details.
Product
Other vendors’ out-of-the-box reporting is superior to Epic’s if things are thought out properly and...
Login or Create an Account to see details.
Operations
Epic’s training was quite limited. There were a couple of areas without any clear training, so we...
Login or Create an Account to see details.
Operations
Good and bad things were happening with the implementation of Epic’s solution. It was great to be...
Login or Create an Account to see details.
Operations
I reviewed the changes to the new templates from Epic instead of worrying about something not being...
Login or Create an Account to see details.
Relationship, Product
We can give our Epic vendor input on a hierarchy for the summary statement. We have always been...
Login or Create an Account to see details.
Operations, Product
Because of the completely new look and feel of Epic’s templates, everything is now on one page. We...
Login or Create an Account to see details.
Product
When an update from Epic gets pushed through to us, it is not uncommon to see something break or...
Login or Create an Account to see details.
Product
Most of us have given up on using the standard mouse pad because it takes forever to scroll around...
Login or Create an Account to see details.
Product
Some additions were made to the system that made documentation easier. Before, I was usually...
Login or Create an Account to see details.
Loyalty, Value
Cupid was a good investment overall. I would recommend Cupid to others because it is going to get...
Login or Create an Account to see details.
Product
One of the biggest problems we have with Cupid is with hemodynamic data because the data files with...
Login or Create an Account to see details.
Relationship, Operations
During the implementation, our account managers were phenomenal, especially because we had an...
Login or Create an Account to see details.
Operations
There is a certification process for Epic, but that is like the tip of the iceberg that barely gives...
Login or Create an Account to see details.
Product
Cupid is not perfect, and there are challenges, but it works when people do the workflow correctly.
Login or Create an Account to see details.
Loyalty, Product
It is hard to be any more integrated than the solution is, coming from Epic. If Epic did their job...
Login or Create an Account to see details.
Product
Every once in a while, there is an upgrade in Cupid that changes functionality and is not well...
Login or Create an Account to see details.
Product
If people can read and look at the screen, they will find that Cupid is pretty self-explanatory. It...
Login or Create an Account to see details.
Loyalty, Product
In our version of Cupid, there is no good way to do structured reporting for a certain specialty. So...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic introduces new technology slowly. None of the things we have talked about are coming out this...
Login or Create an Account to see details.
Relationship
We do not usually call Epic for things, but Epic is always helpful. Every time we do call, we get...
Login or Create an Account to see details.
Loyalty
We haven't measured a lot of the outcomes yet, but we have faith that Cupid will reduce the number...
Login or Create an Account to see details.
Loyalty, Product
There weren’t any specific promises that were broken, but there were a lot of perceived capabilities...
Login or Create an Account to see details.
Product
We stick pretty close to model workflows. The adoption isn't as strong for cath as it is for echo....
Login or Create an Account to see details.
Product
Our cardiologists are doing pretty well with the compact forms. I haven't heard many complaints....
Login or Create an Account to see details.
Product
I would tell a friend asking about Cupid that the drawing tools are very good. They help us create...
Login or Create an Account to see details.
Relationship, Operations
The Cupid tech support is very good. We had a brand-new tech person, and they were leaps and bounds...
Login or Create an Account to see details.
Product
Some people just have a harder time with the ease of use in Cupid. If people mess up a case in any...
Login or Create an Account to see details.
Loyalty
We are switching to the procedural narrator. Our people will be a little irritated. I don't know...
Login or Create an Account to see details.
Operations
Epic did the build for us. I don't know that they spent a whole lot of time on it. The time frame...
Login or Create an Account to see details.
Relationship
Epic mostly keeps their promises. There was an issue where we wanted things done differently in the...
Login or Create an Account to see details.
Product, Value
Cupid is easy to use and navigate, and it has the ability to put everything in one place. The system...
Login or Create an Account to see details.
Product
Cupid is a great product. We like its integration and the continuity of its patient record. There is...
Login or Create an Account to see details.
Product
Some systems are financially focused, some are patient-care focused, and some are regulatory-quality...
Login or Create an Account to see details.
Operations
Epic's implementation people need more experience. Some of them are very green. They don't...
Login or Create an Account to see details.
Relationship
Epic desires to get things right the first time, and that is fantastic. But getting things right the...
Login or Create an Account to see details.
Relationship
Epic is very engaged. We have their phone number, and that is a rarity in this world. We have...
Login or Create an Account to see details.
Operations, Product
Epic's system is a very in-depth and complicated system. Even the vendor's well-designed training...
Login or Create an Account to see details.
Product
There is some data sharing that Cupid cannot do discretely because Epic did some proprietary coding,...
Login or Create an Account to see details.
Operations, Product
Cupid is a little vanilla out of the box. We are spending more time on customization and getting it...
Login or Create an Account to see details.
Product
Cupid is pretty solid across the board, and most customers say the same thing. It does give better...
Login or Create an Account to see details.
Culture, Value
Epic has a set price, and that does not change. Epic definitely helps us with our outcomes.
Login or Create an Account to see details.
Relationship
Historically, we had some vendors that were not engaged with us, so things were aging and falling...
Login or Create an Account to see details.
Relationship, Product
Cupid does what it is supposed to do. The workflow is very well integrated, and it works well...
Login or Create an Account to see details.
Operations, Product
With the way that Cupid is built, there are two ways of implementing the functionality for TEE...
Login or Create an Account to see details.
Value
Cupid is very good, but we pay a lot for it. I think the product works well in and of itself. From...
Login or Create an Account to see details.
Operations
Our implementation of the echo templates was bumpy at the beginning. There was a change with Cupid's...
Login or Create an Account to see details.
Product
The biggest problem we have had is with discrete data moving between the different platforms we use,...
Login or Create an Account to see details.
Relationship, Product
We find the reporting capabilities cumbersome and hard to use. It is irritating to us, as frontline...
Login or Create an Account to see details.
Product
Our providers have mixed feelings about the quality of Cupid’s structured reporting, but the...
Login or Create an Account to see details.
Product
Cupid is pretty mature and easy to use. The work queues are very standard, and I am comfortable with...
Login or Create an Account to see details.
Product
Using Cupid from a cath lab standpoint, we see a nice correlation between pulling pieces of what we...
Login or Create an Account to see details.
Product
It is nice that Epic is interfaced with other companies overall, but is hard to connect external...
Login or Create an Account to see details.
Product
I think medication reconciliation is hard for a lot of people in the system, regardless of how much...
Login or Create an Account to see details.
Operations
The implementation of Cupid requires a lot of time to go live. Epic offers a lot of useful features,...
Login or Create an Account to see details.
Featured Reports
Preferences