Cupid
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Physician

Functionality and Upgrades

Good and bad things were happening with the implementation of Epic’s solution. It was great to be...

Nov 2022
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Physician

Relationship

I reviewed the changes to the new templates from Epic instead of worrying about something not being...

Nov 2022
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Physician

Other Observations & Comments

We can give our Epic vendor input on a hierarchy for the summary statement. We have always been...

Nov 2022
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Physician

Functionality and Upgrades

Because of the completely new look and feel of Epic’s templates, everything is now on one page. We...

Nov 2022
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Physician

Functionality and Upgrades

When an update from Epic gets pushed through to us, it is not uncommon to see something break or...

Nov 2022
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Physician

Technology

Most of us have given up on using the standard mouse pad because it takes forever to scroll around...

Nov 2022
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Physician

Functionality and Upgrades

Some additions were made to the system that made documentation easier. Before, I was usually...

Nov 2022
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Analyst/Coordinator

Future Outlook

Cupid was a good investment overall. I would recommend Cupid to others because it is going to get...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

One of the biggest problems we have with Cupid is with hemodynamic data because the data files with...

Nov 2022
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Analyst/Coordinator

Service and Support

During the implementation, our account managers were phenomenal, especially because we had an...

Nov 2022
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Analyst/Coordinator

Implementation and Training

There is a certification process for Epic, but that is like the tip of the iceberg that barely gives...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Cupid is not perfect, and there are challenges, but it works when people do the workflow correctly.

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

It is hard to be any more integrated than the solution is, coming from Epic. If Epic did their job...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Every once in a while, there is an upgrade in Cupid that changes functionality and is not well...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

If people can read and look at the screen, they will find that Cupid is pretty self-explanatory. It...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

In our version of Cupid, there is no good way to do structured reporting for a certain specialty. So...

Nov 2022
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Analyst/Coordinator

Sales and Contracting

Epic introduces new technology slowly. None of the things we have talked about are coming out this...

Nov 2022
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Analyst/Coordinator

Service and Support

We do not usually call Epic for things, but Epic is always helpful. Every time we do call, we get...

Nov 2022
||
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Analyst/Coordinator

Future Outlook

We haven't measured a lot of the outcomes yet, but we have faith that Cupid will reduce the number...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

There weren’t any specific promises that were broken, but there were a lot of perceived capabilities...

Nov 2022
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Director

Functionality and Upgrades

We stick pretty close to model workflows. The adoption isn't as strong for cath as it is for echo....

Nov 2022
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Director

Functionality and Upgrades

Our cardiologists are doing pretty well with the compact forms. I haven't heard many complaints....

Nov 2022
||
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Director

Functionality and Upgrades

I would tell a friend asking about Cupid that the drawing tools are very good. They help us create...

Nov 2022
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Director

Service and Support

The Cupid tech support is very good. We had a brand-new tech person, and they were leaps and bounds...

Nov 2022
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Director

Functionality and Upgrades

Some people just have a harder time with the ease of use in Cupid. If people mess up a case in any...

Nov 2022
||
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Director

Other Observations & Comments

We are switching to the procedural narrator. Our people will be a little irritated. I don't know...

Nov 2022
||
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Director

Implementation and Training

Epic did the build for us. I don't know that they spent a whole lot of time on it. The time frame...

Nov 2022
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Director

Relationship

Epic mostly keeps their promises. There was an issue where we wanted things done differently in the...

Nov 2022
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Director

Functionality and Upgrades

Cupid is easy to use and navigate, and it has the ability to put everything in one place. The system...

Nov 2022
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Manager

Interfacing and Integration

Cupid is a great product. We like its integration and the continuity of its patient record. There is...

Nov 2022
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Manager

Technology

Some systems are financially focused, some are patient-care focused, and some are regulatory-quality...

Nov 2022
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Manager

Implementation and Training

Epic's implementation people need more experience. Some of them are very green. They don't...

Nov 2022
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Director

Other Observations & Comments

Epic desires to get things right the first time, and that is fantastic. But getting things right the...

Nov 2022
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Director

Relationship

Epic is very engaged. We have their phone number, and that is a rarity in this world. We have...

Nov 2022
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Director

Implementation and Training

Epic's system is a very in-depth and complicated system. Even the vendor's well-designed training...

Nov 2022
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Director

Interfacing and Integration

There is some data sharing that Cupid cannot do discretely because Epic did some proprietary coding,...

Nov 2022
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Director

Functionality and Upgrades

Cupid is a little vanilla out of the box. We are spending more time on customization and getting it...

Nov 2022
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Director

Other Observations & Comments

Cupid is pretty solid across the board, and most customers say the same thing. It does give better...

Nov 2022
||
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Director

ROI / Cost (care and feeding)

Epic has a set price, and that does not change. Epic definitely helps us with our outcomes.

Nov 2022
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Director

Relationship

Historically, we had some vendors that were not engaged with us, so things were aging and falling...

Nov 2022
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Manager

Other Observations & Comments

Cupid does what it is supposed to do. The workflow is very well integrated, and it works well...

Oct 2022
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Manager

Functionality and Upgrades

With the way that Cupid is built, there are two ways of implementing the functionality for TEE...

Oct 2022
||
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Manager

Functionality and Upgrades

Cupid is very good, but we pay a lot for it. I think the product works well in and of itself. From...

Oct 2022
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Director

Implementation and Training

Our implementation of the echo templates was bumpy at the beginning. There was a change with Cupid's...

Oct 2022
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Director

Interfacing and Integration

The biggest problem we have had is with discrete data moving between the different platforms we use,...

Oct 2022
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Manager

Functionality and Upgrades

We find the reporting capabilities cumbersome and hard to use. It is irritating to us, as frontline...

Oct 2022
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Director

Interfacing and Integration

Our providers have mixed feelings about the quality of Cupid’s structured reporting, but the...

Oct 2022
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Director

Functionality and Upgrades

Cupid is pretty mature and easy to use. The work queues are very standard, and I am comfortable with...

Oct 2022
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Manager

Other Observations & Comments

Using Cupid from a cath lab standpoint, we see a nice correlation between pulling pieces of what we...

Oct 2022
||
(0)
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Manager

Interfacing and Integration

It is nice that Epic is interfaced with other companies overall, but is hard to connect external...

Oct 2022
||
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Manager

Functionality and Upgrades

I think medication reconciliation is hard for a lot of people in the system, regardless of how much...

Oct 2022
||
(0)
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Manager

Lessons Learned

The implementation of Cupid requires a lot of time to go live. Epic offers a lot of useful features,...

Oct 2022
||
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Analyst/Coordinator

Functionality and Upgrades

There is no reporting tool for information that has been abstracted into the NCDR CathPCI Registry...

Sep 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

Epic needs to add a reporting tool that can pull data from the NCDR CathPCI Registry console. As of...

Sep 2022
||
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Analyst/Coordinator

Lessons Learned

The actual abstraction tool is very well put together, and for abstractors, the tool is great. As an...

Sep 2022
||
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Analyst/Coordinator

Interfacing and Integration

I don't like the ACC reporting; the file comes out zipped, and we try to upload it into the...

Sep 2022
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Physician

Lessons Learned

What we are trying to do more is get the text to document what we are doing in Cupid so we don't...

Aug 2022
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Physician

Functionality and Upgrades

The product has become all structured data, and that is really great. Now we can do things with that...

Aug 2022
||
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Physician

Functionality and Upgrades

Epic's strategy has been good in the long term, and the vendor has gotten physicians much more...

Aug 2022
||
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Physician

Implementation and Training

When a hospital purchases Epic's products, Epic comes in and teaches the hospital personnel how to...

Aug 2022
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Director

ROI / Cost (care and feeding)

With Epic's system, we pay a license fee, and as we launch new things, we pay a project management...

Jun 2022
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Director

Implementation and Training

Building a comprehensive solution to hit everything we want to do is hard, and as we build one-offs,...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

In Epic’s product, there are two different ways we can schedule people: as an appointment or as a...

Jun 2022
||
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Analyst/Coordinator

Implementation and Training

I like Epic’s training model. When we first get on board, the process is very generic and full of...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is highly customizable, and Epic basically takes a slice of whatever environment we sign...

Jun 2022
||
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Manager

Relationship

As an EMR, Cupid is wonderful. It is great to work with the Epic team.

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

We can customize our screens and dashboards in Cupid so that they have the information that we want...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

We have started doing structured reporting in Cupid, and Cupid is not quite as intuitive as other...

Apr 2022
||
(0)
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Manager

Lessons Learned

I like Epic for what they do, but they are too big for their britches. I don't like to be locked...

Apr 2022
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Manager

Functionality and Upgrades

We do reporting in another vendor's system because the echo module isn't that great. I don't think...

Apr 2022
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Manager

Functionality and Upgrades

The cath structured reporting is pretty good. Epic is always pushing for new technology, and Cupid...

Apr 2022
||
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Manager

ROI / Cost (care and feeding)

I don't think we get our money's worth. We get billed a pretty dang good amount. There used to...

Apr 2022
||
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Manager

Service and Support

I don't really see a lot of vendor executive involvement from Epic, but Epic's technical support is...

Apr 2022
||
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Director

Functionality and Upgrades

I have no complaints about the structured reporting for echo; everything is good. The structured...

Apr 2022
||
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Director

Functionality and Upgrades

When adding additional scans, we are unable to add additional charges. We have to rely on the coders...

Apr 2022
||
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Director

ROI / Cost (care and feeding)

Epic charges for everything. In the beginning, they were very helpful. Now they put in a work order...

Apr 2022
||
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Director

Functionality and Upgrades

When Epic does an upgrade, it disturbs the settings in our program, so we have to redo things every...

Apr 2022
||
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Director

Implementation and Training

Since COVID-19, the training has been online, and Epic no longer does hands-on training. New staff...

Apr 2022
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Director

Functionality and Upgrades

The program is easy to navigate. It is quite friendly.

Apr 2022
||
(0)
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Director

Functionality and Upgrades

Epic could simplify the blood administration part. There are too many steps and screens to go...

Apr 2022
||
(0)
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Director

Relationship

Epic's executive involvement has been phenomenal. Most of our sites are live on the system, but we...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

The Cupid module was not well developed. When we purchased the system, we thought it was further...

Mar 2022
||
(0)
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Director

Relationship

Epic does not keep their promises on the system. The performance things that we are wanting still...

Mar 2022
||
(0)
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Director

Implementation and Training

Epic is known for bringing in lots of trainers to help during implementations, but all of the...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

We had a reduced number of trainers from Epic available on-site due to cost-saving measures. We have...

Mar 2022
||
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Director

Relationship

We are seeing more large specialty lines being adopted into the system. After years of using the...

Mar 2022
||
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Director

Interfacing and Integration

Epic does very well with integration. If an organization acquires another, everyone can be on the...

Mar 2022
||
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Director

Service and Support

Epic could shorten the time it takes to get a resolution on an issue. We have had some things on our...

Mar 2022
||
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Director

Lessons Learned

My recommendation of this product depends on who is asking, what their current version of IT...

Mar 2022
||
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Manager

Service and Support

Epic has gotten a lot better over the years about calling out to customers that have issues. If we...

Mar 2022
||
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Manager

Interfacing and Integration

Moving to the platform was a great idea for putting everything into one place for ease of use. The...

Mar 2022
||
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Manager

ROI / Cost (care and feeding)

Epic’s costs are too high in my opinion. When we ask for anything custom, they charge us for every...

Mar 2022
||
(0)
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Manager

Service and Support

We have a lot of custom workflows on our end that could be helped with developments on Epic's side....

Mar 2022
||
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Manager

Functionality and Upgrades

The only real shortcoming we have with the product is that it is trying to incorporate two different...

Mar 2022
||
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Manager

Lessons Learned

In order to be successful with the Cupid application, one needs high involvement from the...

Mar 2022
||
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Manager

Functionality and Upgrades

Whenever there are big changes with an upgrade, there are always dissatisfied end users. Even if...

Mar 2022
||
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Manager

Interfacing and Integration

One specific thing we like about Cupid is its integration with the medical record.

Jan 2022
||
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Manager

Implementation and Training

We would like to see improvements in Epic’s education and training. Right now, the education and...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

We would like easier web-based reporting. Also, the process for requesting reports and designing new...

Jan 2022
||
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Physician

Functionality and Upgrades

There are a few things that it would have been nice to have in the system. There are national and...

Dec 2021
||
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Director

ROI / Cost (care and feeding)

As far as I know, we don't get charged for every little thing. We get charged based on what is in...

Dec 2021
||
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Director

Other Observations & Comments

The ease of use for Cupid is higher for a savvy user than it is for someone who is technologically challenged....

Dec 2021
||
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Director

Relationship

Epic is pretty good about getting us things that we need or trying to figure out how to get the...

Dec 2021
||
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Director

Relationship

We meet with Epic’s executives on a regular basis.

Dec 2021
||
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Director

Functionality and Upgrades

Cupid is a platform that allows our providers to stay in one space. They don’t have to jump in and...

Dec 2021
||
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Director

Functionality and Upgrades

There are several things that we can improve on with Cupid, but we are converting over to new...

Dec 2021
||
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Manager

Functionality and Upgrades

Epic has strong echo, cath, PET, and peripheral vascular software, but they are still missing a few...

Dec 2021
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Manager

Technology

Epic has a vision, but it takes them a while to get to it. They proactively make sure we know about...

Dec 2021
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Manager

Implementation and Training

Epic does a good job of teaching us. Their staff can be hit or miss, but the vendor is quick to...

Dec 2021
||
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Manager

Interfacing and Integration

Epic does a good job with integration. They pretty much work with everything agnostically.

Dec 2021
||
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CIO

Functionality and Upgrades

There hasn't really been anything new with Cupid over the last couple of years. The only area that...

Dec 2021
||
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CIO

ROI / Cost (care and feeding)

We have had no issues with the upgrades since we have been live. We have definitely received our...

Dec 2021
||
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CIO

Relationship

I recently talked to an executive from Epic.

Dec 2021
||
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Manager

Functionality and Upgrades

One of the strengths of the Epic system is that all the pieces are in one place throughout the...

Dec 2021
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VP/Other Executive

Service and Support

We get weekly updates for Cupid, and we have a great analyst for the system. We also receive great...

Dec 2021
||
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VP/Other Executive

Functionality and Upgrades

Cupid has definitely delivered what we needed it to deliver. I would recommend the product. Its...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

It is easy to handle charges in the system, especially noninvasive charges. Those charges are...

Dec 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

I would like to see an improvement to Cupid's radiation tracking. That process needs to be...

Dec 2021
||
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Manager

Functionality and Upgrades

We are very happy with Cupid. We can use it at various different levels. How deep we want to go into...

Dec 2021
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Physician

Service and Support

Overall, Cupid is an okay system. Its structured reporting is much better than other systems'...

Dec 2021
||
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Analyst/Coordinator

Functionality and Upgrades

Epic Cupid is a part of Epic’s electronic medical record and is a cardiovascular management system....

Dec 2021
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