Cupid
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
As an EMR, Cupid is wonderful. It is great to work with the Epic team.
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We can customize our screens and dashboards in Cupid so that they have the information that we want...
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We have started doing structured reporting in Cupid, and Cupid is not quite as intuitive as other...
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I like Epic for what they do, but they are too big for their britches. I don't like to be locked...
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We do reporting in another vendor's system because the echo module isn't that great. I don't think...
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The cath structured reporting is pretty good. Epic is always pushing for new technology, and Cupid...
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I don't think we get our money's worth. We get billed a pretty dang good amount. There used to...
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I don't really see a lot of vendor executive involvement from Epic, but Epic's technical support is...
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I have no complaints about the structured reporting for echo; everything is good. The structured...
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When adding additional scans, we are unable to add additional charges. We have to rely on the coders...
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Epic charges for everything. In the beginning, they were very helpful. Now they put in a work order...
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When Epic does an upgrade, it disturbs the settings in our program, so we have to redo things every...
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Since COVID-19, the training has been online, and Epic no longer does hands-on training. New staff...
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The program is easy to navigate. It is quite friendly.
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Epic could simplify the blood administration part. There are too many steps and screens to go...
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Epic's executive involvement has been phenomenal. Most of our sites are live on the system, but we...
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The Cupid module was not well developed. When we purchased the system, we thought it was further...
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Epic does not keep their promises on the system. The performance things that we are wanting still...
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Epic is known for bringing in lots of trainers to help during implementations, but all of the...
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We had a reduced number of trainers from Epic available on-site due to cost-saving measures. We have...
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We are seeing more large specialty lines being adopted into the system. After years of using the...
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Epic does very well with integration. If an organization acquires another, everyone can be on the...
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Epic could shorten the time it takes to get a resolution on an issue. We have had some things on our...
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My recommendation of this product depends on who is asking, what their current version of IT...
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Epic has gotten a lot better over the years about calling out to customers that have issues. If we...
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Moving to the platform was a great idea for putting everything into one place for ease of use. The...
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Epic’s costs are too high in my opinion. When we ask for anything custom, they charge us for every...
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We have a lot of custom workflows on our end that could be helped with developments on Epic's side....
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The only real shortcoming we have with the product is that it is trying to incorporate two different...
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In order to be successful with the Cupid application, one needs high involvement from the...
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Whenever there are big changes with an upgrade, there are always dissatisfied end users. Even if...
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One specific thing we like about Cupid is its integration with the medical record.
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We would like to see improvements in Epic’s education and training. Right now, the education and...
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We would like easier web-based reporting. Also, the process for requesting reports and designing new...
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There are a few things that it would have been nice to have in the system. There are national and...
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As far as I know, we don't get charged for every little thing. We get charged based on what is in...
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The ease of use for Cupid is higher for a savvy user than it is for someone who is technologically challenged....
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Epic is pretty good about getting us things that we need or trying to figure out how to get the...
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We meet with Epic’s executives on a regular basis.
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Cupid is a platform that allows our providers to stay in one space. They don’t have to jump in and...
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There are several things that we can improve on with Cupid, but we are converting over to new...
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Epic has strong echo, cath, PET, and peripheral vascular software, but they are still missing a few...
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Epic has a vision, but it takes them a while to get to it. They proactively make sure we know about...
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Epic does a good job of teaching us. Their staff can be hit or miss, but the vendor is quick to...
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Epic does a good job with integration. They pretty much work with everything agnostically.
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There hasn't really been anything new with Cupid over the last couple of years. The only area that...
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We have had no issues with the upgrades since we have been live. We have definitely received our...
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I recently talked to an executive from Epic.
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One of the strengths of the Epic system is that all the pieces are in one place throughout the...
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We get weekly updates for Cupid, and we have a great analyst for the system. We also receive great...
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Cupid has definitely delivered what we needed it to deliver. I would recommend the product. Its...
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It is easy to handle charges in the system, especially noninvasive charges. Those charges are...
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I would like to see an improvement to Cupid's radiation tracking. That process needs to be...
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We are very happy with Cupid. We can use it at various different levels. How deep we want to go into...
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Overall, Cupid is an okay system. Its structured reporting is much better than other systems'...
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Epic Cupid is a part of Epic’s electronic medical record and is a cardiovascular management system....
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The ability to integrate Cupid with the other Epic products is really important. I get the billing...
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We have a lot of work to do to get Cupid up to speed. The foundation system is somewhat limited and...
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It takes some time to get Cupid to work. Epic is pushing and moving in the right direction. Like...
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The system is getting better every day, and Epic is committed to making the product better. There is...
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There are some pieces and parts of the system that need to be worked on, particularly around hybrid...
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We have integrated the system with our imaging platform. It is really important that we continue to...
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The vendor always ends up delivering what we need, though that might take time. We have amazing...
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Our relationship with the vendor is very strong. We are very lucky. Epic has been incredible when it...
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I would want others looking at the product to know that they will receive a team that is committed...
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The vendor's training program is pretty good. The system has been around for quite a number of...
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Epic should be working on functionality for right heart catheterizations. Right now, we have to do...
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At first, I thought that we didn't need Cupid. The sales pitch from Epic was not great. But when I...
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Cupid is getting stronger. There used to not be very many Epic users that used Cupid. Now, pretty...
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Cupid does a really good job with integration. We can jump in and out of Cupid to other programs...
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I like the customizations. If a doctor wants to customize something like the structured reporting...
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The structured reporting in Cupid is nice in that we can submit changes. If the doctor sees things...
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Cupid is very easy for technologists to learn. The button placement is intuitive, and knowing what...
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The main issue we have with Cupid is mapping the structured report measurements and getting those...
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I would tell prospective customers to be prepared on the front end to let Epic know what report...
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The ease of use is hard to put a finger on because it is all over the place. Out of the box, Epic's...
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I have worked with other Epic solutions and other Epic teams, and one of the biggest gaps is what...
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We have an interesting relationship with Epic when it comes to Cupid. It took years to build out the...
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Our experience with the Cupid team has been different from other Epic engagements. While it was a...
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If we were going back today, one of the things I would do is build more money and time into our...
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When it comes to overall executive involvement from Epic, we would give them high marks. We see the...
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Integration is a tricky question because if we are talking specifically about Epic integration, that...
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We have to work around Epic's schedule and outside of their blackout periods to get things done, and...
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I would most definitely purchase Cupid again. I don't see our organization moving to another system....
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Epic is the center of the universe, and their systems don't integrate well with others. Care...
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Epic changes things a lot with upgrades. Upgrades may not change things for clinicians but may...
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Cupid is expensive to implement and support, but for organizations that have the money, Cupid is a...
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Epic is working on keeping promises. They are more advanced than before, but the product still has...
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Epic is doing a really good job with the implementation. Epic has been delivering some good technology....
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Cupid is a little taxing to use. It is a new product for us and has a different way of navigating...
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In the implementation stage, Epic has been very reactive when things haven't been working. I haven’t...
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There are good things and bad things about Cupid, but it is no greater or worse than our other...
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