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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
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Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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We have to work around Epic's schedule and outside of their blackout periods to get things done, and...

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I would most definitely purchase Cupid again. I don't see our organization moving to another system....

Jul 2021
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Analyst/Coordinator

Epic is the center of the universe, and their systems don't integrate well with others. Care...

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Analyst/Coordinator

Epic changes things a lot with upgrades. Upgrades may not change things for clinicians but may...

Jul 2021
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Cupid is expensive to implement and support, but for organizations that have the money, Cupid is a...

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Manager

Epic is working on keeping promises. They are more advanced than before, but the product still has...

Jul 2021
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Manager

Epic is doing a really good job with the implementation. Epic has been delivering some good technology....

Jul 2021
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Manager

Cupid is a little taxing to use. It is a new product for us and has a different way of navigating...

Jul 2021
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Manager

In the implementation stage, Epic has been very reactive when things haven't been working. I haven’t...

Jul 2021
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Manager

There are good things and bad things about Cupid, but it is no greater or worse than our other...

Jul 2021
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Physician

Our initial setup with Cupid was really challenging. The base platform is difficult, and we weren't...

Apr 2021
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Physician

I worked on Cupid for a lot of hours to build the cardiology templates for our hospital. That took...

Apr 2021
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Physician

I was happy that I could write the templates in Cupid. Although that took a lot longer than we...

Apr 2021
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Physician

In the beginning, Epic was training with us shoulder to shoulder. Our initial launch was decent...

Apr 2021
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Physician

Epic is continually advancing the system. We get great updates from them. I am excited about the...

Apr 2021
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Physician

If I could wish for anything, it would be that Cupid were more cardiologist friendly out of the box...

Apr 2021
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Manager

Epic could improve the ease of getting to patient information in Cupid without having to go further...

Apr 2021
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Manager

I really like the quickness of the information we get from Cupid, but sometimes we have to go behind...

Apr 2021
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Analyst/Coordinator

Epic is making changes with SmartForms that we aren't happy with. Our SmartForms are very...

Apr 2021
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Analyst/Coordinator

There are a lot of ways that users can come up with workarounds. Sometimes we don't necessarily find...

Apr 2021
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Analyst/Coordinator

Epic has never been good at taking feedback that we have given them. They have been changing the...

Apr 2021
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Manager

Epic has a phenomenal training program, and I like the integration with the cardiovascular side. The...

Mar 2021
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Manager

The measurement interfaces could use a little help. They need to be updated, but that is an ongoing...

Mar 2021
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Physician

Cupid works really well for straightforward and simple procedures. For example, when we put in a new...

Mar 2021
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Physician

If we need an upgrade to add a new lead or a more complex and detailed procedure, then the system is...

Mar 2021
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Physician

One of the physicians tried to contact the vendor to indicate issues, and Epic was supposed to...

Mar 2021
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Director

I am still looking for the ideal system that can combine everything we want. I wouldn't purchase the...

Mar 2021
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Director

Cupid is reasonably easy to use, and Epic has updated it, but they haven’t made any major changes....

Mar 2021
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Director

Epic's structured reporting could always be better, but we are very satisfied with the technology...

Jan 2021
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Director

Epic has truly provided us with excellent tools to pull out discrete information for forecasting and...

Jan 2021
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Manager

If we started over, we would probably wait a little bit longer for Cupid to become a little bit more...

Jan 2021
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Manager

My contact is always there every time I call. My contact is very good and always supports me. Every...

Dec 2020
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Manager

Cupid is a good tool for getting information from the patients. If a patient has been seen at other...

Dec 2020
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Manager

The macros for the procedures could be improved. The macros don't reflect the procedures that we do....

Dec 2020
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Manager

The only thing I am disappointed with is that every time Epic does an upgrade to fix glitches, those...

Dec 2020
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Manager

A report that Epic has created in Crystal Reports is not friendly. The demand to be more precise...

Dec 2020
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Manager

We call Epic. Epic doesn't come looking for us. Epic does have meetings and chats for COVID-19, but...

Dec 2020
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Director

Having AI would help drive tangible outcomes and help us make decisions. I don't think we are there...

Dec 2020
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Director

We don't have all our devices connected today. Epic didn't do the work on the front end along with...

Dec 2020
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Director

Customers need to be very clear about the bandwidth of their service lines and what devices or...

Dec 2020
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Manager

The EP doctors liked another vendor's solution more and wanted to use it. If we can make a business...

Dec 2020
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Manager

While I am not a fan of Cupid, it does its job well. Cupid lacks functionality in the peripheral...

Dec 2020
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Manager

Cupid does everything we want it to do and more. We like the vendor's KPI reports. We are an Epic...

Dec 2020
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Manager

Epic doesn't do the training; we have our own internal training staff members. They do a pretty good...

Dec 2020
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Manager

Epic is not good with interoperability. They think that what they have is good, and they may build...

Dec 2020
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Manager

Epic’s support is one of their strong suits. I never hear about the support team. When I needed help...

Dec 2020
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Physician

Epic seems to be trying to develop the foundation program better in Cupid. They developed a brain...

Dec 2020
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Physician

I like the structured reporting in Cupid, as well as the speed at which the results came back....

Dec 2020
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Manager

I would tell others that physician engagement is very high, especially in terms of the procedural...

Nov 2020
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Manager

One area where Epic is currently still developing and that we have no timeline for is their vascular...

Nov 2020
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Manager

Epic is just fantastic with regards to their support. They are current and are always developing...

Nov 2020
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Manager

We pretty much started out using all the structured reporting. Epic does everything very well. We...

Nov 2020
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Manager

In terms of how the vendor has supported us during the pandemic, Epic pretty much does everything...

Oct 2020
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Manager

We are using Cupid for different types of structured reporting. In terms of the integration between...

Oct 2020
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Manager

In a year from now, I think we will be pretty satisfied. We need Cupid and Radiant to do all the...

Oct 2020
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(0)
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Manager

Epic has good support. They seem to listen to their customers. They have a good process for when...

Oct 2020
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(0)
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Manager

The Epic system is really busy. It is a great program that the vendor is always developing,...

Oct 2020
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Physician

Epic is very responsive. If we need to change things, Epic will listen to our physicians and then...

Oct 2020
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Physician

We are waiting for Epic's new upgrades. We have been working on a trust with the folks from Epic,...

Oct 2020
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Physician

I imagine that everything on the ambulatory side is much more efficient with the reports going in....

Oct 2020
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Director

Most of our training is done in-house, but Epic is the only vendor with which we spent any time for...

Oct 2020
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(0)
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Director

The cost of Cupid is astronomical, and the flexibility is poor, particularly in a setting like ours....

Oct 2020
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(0)
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Director

Epic spends a lot of time and effort on upgrades. The updates are done yearly, and the vendor has...

Oct 2020
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Director

Organizations really need to have the training at the appropriate time so that people can get...

Sep 2020
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Director

Cupid works really well. Based on the build, the product works as designed. I would recommend Epic....

Sep 2020
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Director

Epic charges us appropriately. I am on the hospital side, so sometimes we wonder why Epic is...

Sep 2020
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Director

Epic does a very good job of having an implementation playbook, but customers need to know that it...

Sep 2020
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(0)
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Director

There are some systems that are very complicated to integrate with Cupid. Sometimes Epic hasn't ever...

Sep 2020
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Director

The end users I deal with on a regular basis say there is so much information that there is almost...

Sep 2020
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(0)
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Director

Epic does a really good job of supporting us with their implementation team. We have dedicated...

Sep 2020
||
(0)
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Director

We absolutely have someone at Epic we can reach out to and who can get things done for us. That...

Sep 2020
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(0)
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Director

Cupid is going to be amazing once all our sites go live. As we get more sites to go live, we will...

Sep 2020
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Manager

We have had some project challenges with the number of staff members that are required to implement...

Aug 2020
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Manager

The Epic system is nice, but it isn't comprehensive for the needs of really complex patients. We...

Aug 2020
||
(0)
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CIO

We activated Cupid years ago, and there are still some growing pains and interface challenges. Cupid...

Aug 2020
||
(0)
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CIO

Cupid was our worst install. It wasn’t necessarily because of the software, but it was because of...

Aug 2020
||
(0)
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Manager

I would like to have the ability to put a report from the structured reporting into the PACS...

Aug 2020
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(0)
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Manager

When we request changes to Epic's structured reporting, there is usually a very long delay in...

Aug 2020
||
(0)
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Director

I enjoy Cupid because it talks to a lot of different Epic systems, even if they are in different...

Jul 2020
||
(0)
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Director

I understand the benefits of the system, but I would not purchase it again because of its...

Jul 2020
||
(0)
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Director

Epic does keep their promises, but not in a time frame that is pleasurable.

Jul 2020
||
(0)
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Director

Epic doesn’t provide any training and education in terms of upgrades. They just send things to us....

Jul 2020
||
(0)
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Director

We are still learning the system, but it does really well at supporting our integration goals.

Jul 2020
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