Cupid Commentary
Filtered view: All
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
My suggestion for Epic is to allow personalization for echo reporting. We cannot do echo structured...
Login or Create an Account to see details.
Relationship
We meet with our Epic TS person frequently. We have standing calls. Some are office-hours calls, so...
Login or Create an Account to see details.
Product
Cupid works really well for the service line in general. It meets the workflow for both the nurses...
Login or Create an Account to see details.
Product
Cupid integrates very effectively with the rest of Epic's software, and it has a lot of convenience...
Login or Create an Account to see details.
Product
There are always complexities with Epic’s upgrades, and there are just so many different ways of...
Login or Create an Account to see details.
Product
Cupid’s quality is getting better. I will say that it is close. I still have frustration with a lot...
Login or Create an Account to see details.
Value
Epic is changing some of their pricing models from just the yearly base rate. I think those changes...
Login or Create an Account to see details.
Loyalty
We definitely aren't going to be changing to a different solution. We are probably not leveraging as...
Login or Create an Account to see details.
Culture, Value
Epic's products work as promoted. Epic really is very transparent on functionality. In terms of...
Login or Create an Account to see details.
Operations
Our Cupid implementation was particularly good.
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic has been working on my reports for over a year, and the reports are still not complete. Epic is...
Login or Create an Account to see details.
Relationship, Product
We have been with Epic for several years now, and we leverage their structured reporting as much as...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We use another product because Epic is not all the way there for structured reporting. They have...
Login or Create an Account to see details.
Relationship, Operations
Epic's strong suit is the TS model. It is so good. With Epic's BFF model and our technical...
Login or Create an Account to see details.
Product
Cupid is integrated into the whole EHR. Previously we were doing structured reporting through...
Login or Create an Account to see details.
Operations, Product
In Cupid, I think there is just a need for improved heart diagrams and extremity diagrams. Cupid is...
Login or Create an Account to see details.
Relationship, Product
Cupid is a lot more complex in terms of ease of use. However, Cupid pretty much meets our needs for...
Login or Create an Account to see details.
Product
I don't think anyone is perfect. We run into things with Cupid sometimes where an upgrade to one...
Login or Create an Account to see details.
Relationship
Epic is very different when it comes to support than some of our other vendors are. Epic goes above...
Login or Create an Account to see details.
Culture, Value
Once an organization has Cupid, they have everything. Epic doesn't charge for every little thing....
Login or Create an Account to see details.
Operations
The training for Cupid is pretty well written. There is a clear narrative, and there are screen...
Login or Create an Account to see details.
Relationship, Product
I really like the fact that Cupid is really well integrated with the other Epic modules. I like the...
Login or Create an Account to see details.
Product
Getting any kind of customization in Cupid is a bit of a challenge given the size and complexity of...
Login or Create an Account to see details.
Value
The product is so expensive. I read in Becker's Hospital Review that Epic's revenue in 2023 was $4.9...
Login or Create an Account to see details.
Loyalty
The advantage of Epic is their full suite of solutions. While the system may not have all the...
Login or Create an Account to see details.
Relationship
We work closely with our TS and BFF from Epic. They are available and able to resolve our concerns....
Login or Create an Account to see details.
Relationship, Product
The vendor should continue to support more procedure types, including hybrid and electrophysiology cases....
Login or Create an Account to see details.
Relationship, Operations
Epic's support has been really good. A lot of the pain I gathered in Cupid's structured reporting...
Login or Create an Account to see details.
Loyalty
We went live with Epic's structured reporting in tandem with switching to a new PACS vendor. Prior...
Login or Create an Account to see details.
Culture, Relationship
Epic has kept all their promises up until now, but they have a couple of promises that they really...
Login or Create an Account to see details.
Product
We have been live on Cupid for a while. The biggest thing that I have heard from some of the...
Login or Create an Account to see details.
Product
We upgrade Cupid often, and we have to have downtime for that. That isn't necessarily Epic's fault....
Login or Create an Account to see details.
Operations
With Cupid, we train ourselves, so we have training teams for a lot of different areas in the...
Login or Create an Account to see details.
Relationship
Epic constantly strives to improve and to listen to what different organizations need. Epic needs to...
Login or Create an Account to see details.
Relationship, Operations
We have superusers for Cupid in each area. Those superusers are really hands-on about letting us...
Login or Create an Account to see details.
Relationship
We are really happy with the support that we receive from Epic. Epic's people are very present. We...
Login or Create an Account to see details.
Relationship, Product
There is nothing unexpected in Cupid. There have been a lot of developments with AI and user...
Login or Create an Account to see details.
Product
Epic has a really good system. They push notes out to us in advance. We have a technical services...
Login or Create an Account to see details.
Operations
We train users in Cupid ourselves. The vendor doesn't do that training. Epic has good training...
Login or Create an Account to see details.
Operations, Product
Cupid's upgrades have been standard. For a while, we were scheduled to take upgrades right after...
Login or Create an Account to see details.
Operations
Earlier when we implemented, I don't think I would have been satisfied with the quality and...
Login or Create an Account to see details.
Product
The advantage of Cupid is that it is fully integrated with the clinical and structured reporting...
Login or Create an Account to see details.
Loyalty, Product
I would tell someone looking into the product that they should invest the effort up front in...
Login or Create an Account to see details.
Relationship, Product
Epic now has a pretty clear road map, and there are mechanisms to engage with that road map for...
Login or Create an Account to see details.
Loyalty, Product
From an improvement standpoint, there are workflows that relate particularly to trainees, like using...
Login or Create an Account to see details.
Product
Cupid meets most of our structured reporting needs. It is easy to use, but it doesn't have an...
Login or Create an Account to see details.
Relationship
If Epic makes a promise, they keep it. But there are a lot of things that Cupid just can't do that...
Login or Create an Account to see details.
Loyalty, Value
We put a lot of effort, time, and money into Cupid. We are not getting rid of it. We really wouldn't...
Login or Create an Account to see details.
Loyalty, Product
I want quality and revenue, and I want them now. That is a huge undertaking. The vendor wants to...
Login or Create an Account to see details.
Value
I'm sure Epic is going to nickel-and-dime us to death like everybody else. Nothing is free. The next...
Login or Create an Account to see details.
Relationship
Recently, we have had some bumps just because of staffing changes on Epic’s side. But overall,...
Login or Create an Account to see details.
Loyalty, Product
Cupid is cardiology specific, but the build is more cumbersome than the build with a vendor I...
Login or Create an Account to see details.
Relationship
Epic has a person assigned to our site and a Cupid TS person assigned to us who I can reach out to....
Login or Create an Account to see details.
Operations
We are very happy with the quality of Epic’s implementation services for any recent upgrades. Epic...
Login or Create an Account to see details.
Product
I know Cupid at a high level, and I don't hear any complaints about it. The system does what it is...
Login or Create an Account to see details.
Relationship
Epic is constantly innovating. We don't have any concerns there. I'm sure there is some stuff on the...
Login or Create an Account to see details.
Relationship, Product
Cupid has all the features we need. Epic is constantly improving things, so I always feel like there...
Login or Create an Account to see details.
Loyalty, Product
We get complaints from our cardiologists about Cupid from time to time. Our people want something...
Login or Create an Account to see details.
Culture, Value
Epic doesn't avoid extra charges. When we try to do module implementations, it is mind-boggling to...
Login or Create an Account to see details.
Value
We are embedded with Epic's systems. Organizations have to buy Cupid if they are going to do...
Login or Create an Account to see details.
Operations
Epic's training is really poor. Epic doesn't focus on the actual needs of end users. They just dump...
Login or Create an Account to see details.
Relationship, Product
Cupid is very integrated with our systems. Everyone is on the same structured reports. Epic is very...
Login or Create an Account to see details.
Product
Epic gives users plenty of advance notice when they are changing something and when there are...
Login or Create an Account to see details.
Product
When we want to customize something in Cupid, the system's structure is too rigid. The solution...
Login or Create an Account to see details.
Product
I wouldn't buy Cupid again. Epic said that it was very versatile and that it could do certain...
Login or Create an Account to see details.
Product
We choose to use panels in nuclear medicine. When it comes to scheduling cardiology things, we do a...
Login or Create an Account to see details.
Operations, Product
We use structured reporting for everything, including echo, cath, and vascular, and Cupid meets the...
Login or Create an Account to see details.
Featured Reports
Preferences