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Cupid
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Director
The vendor's training program is pretty good. The system has been around for quite a number of...
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Analyst/Coordinator
Epic should be working on functionality for right heart catheterizations. Right now, we have to do...
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Analyst/Coordinator
At first, I thought that we didn't need Cupid. The sales pitch from Epic was not great. But when I...
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Analyst/Coordinator
Cupid is getting stronger. There used to not be very many Epic users that used Cupid. Now, pretty...
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Analyst/Coordinator
Cupid does a really good job with integration. We can jump in and out of Cupid to other programs...
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Analyst/Coordinator
I like the customizations. If a doctor wants to customize something like the structured reporting...
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Manager
The structured reporting in Cupid is nice in that we can submit changes. If the doctor sees things...
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Manager
Cupid is very easy for technologists to learn. The button placement is intuitive, and knowing what...
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Manager
The main issue we have with Cupid is mapping the structured report measurements and getting those...
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Manager
I would tell prospective customers to be prepared on the front end to let Epic know what report...
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Manager
The ease of use is hard to put a finger on because it is all over the place. Out of the box, Epic's...
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Manager
I have worked with other Epic solutions and other Epic teams, and one of the biggest gaps is what...
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Manager
We have an interesting relationship with Epic when it comes to Cupid. It took years to build out the...
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Manager
Our experience with the Cupid team has been different from other Epic engagements. While it was a...
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Manager
If we were going back today, one of the things I would do is build more money and time into our...
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Manager
When it comes to overall executive involvement from Epic, we would give them high marks. We see the...
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Manager
Integration is a tricky question because if we are talking specifically about Epic integration, that...
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Analyst/Coordinator
We have to work around Epic's schedule and outside of their blackout periods to get things done, and...
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Analyst/Coordinator
I would most definitely purchase Cupid again. I don't see our organization moving to another system....
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Analyst/Coordinator
Epic is the center of the universe, and their systems don't integrate well with others. Care...
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Analyst/Coordinator
Epic changes things a lot with upgrades. Upgrades may not change things for clinicians but may...
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Analyst/Coordinator
Cupid is expensive to implement and support, but for organizations that have the money, Cupid is a...
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Manager
Epic is working on keeping promises. They are more advanced than before, but the product still has...
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Manager
Epic is doing a really good job with the implementation. Epic has been delivering some good technology....
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Manager
Cupid is a little taxing to use. It is a new product for us and has a different way of navigating...
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Manager
In the implementation stage, Epic has been very reactive when things haven't been working. I haven’t...
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Manager
There are good things and bad things about Cupid, but it is no greater or worse than our other...
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Physician
Our initial setup with Cupid was really challenging. The base platform is difficult, and we weren't...
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Physician
I worked on Cupid for a lot of hours to build the cardiology templates for our hospital. That took...
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Physician
I was happy that I could write the templates in Cupid. Although that took a lot longer than we...
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Physician
In the beginning, Epic was training with us shoulder to shoulder. Our initial launch was decent...
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Physician
Epic is continually advancing the system. We get great updates from them. I am excited about the...
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Physician
If I could wish for anything, it would be that Cupid were more cardiologist friendly out of the box...
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Manager
Epic could improve the ease of getting to patient information in Cupid without having to go further...
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Manager
I really like the quickness of the information we get from Cupid, but sometimes we have to go behind...
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Analyst/Coordinator
Epic is making changes with SmartForms that we aren't happy with. Our SmartForms are very...
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Analyst/Coordinator
There are a lot of ways that users can come up with workarounds. Sometimes we don't necessarily find...
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Analyst/Coordinator
Epic has never been good at taking feedback that we have given them. They have been changing the...
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Manager
Epic has a phenomenal training program, and I like the integration with the cardiovascular side. The...
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Manager
The measurement interfaces could use a little help. They need to be updated, but that is an ongoing...
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Physician
Cupid works really well for straightforward and simple procedures. For example, when we put in a new...
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Physician
If we need an upgrade to add a new lead or a more complex and detailed procedure, then the system is...
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Physician
One of the physicians tried to contact the vendor to indicate issues, and Epic was supposed to...
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Director
I am still looking for the ideal system that can combine everything we want. I wouldn't purchase the...
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Director
Cupid is reasonably easy to use, and Epic has updated it, but they haven’t made any major changes....
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Director
Epic's structured reporting could always be better, but we are very satisfied with the technology...
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Director
Epic has truly provided us with excellent tools to pull out discrete information for forecasting and...
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Manager
If we started over, we would probably wait a little bit longer for Cupid to become a little bit more...
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Manager
My contact is always there every time I call. My contact is very good and always supports me. Every...
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Manager
Cupid is a good tool for getting information from the patients. If a patient has been seen at other...
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Manager
The macros for the procedures could be improved. The macros don't reflect the procedures that we do....
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Manager
The only thing I am disappointed with is that every time Epic does an upgrade to fix glitches, those...
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Manager
A report that Epic has created in Crystal Reports is not friendly. The demand to be more precise...
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Manager
We call Epic. Epic doesn't come looking for us. Epic does have meetings and chats for COVID-19, but...
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Director
Having AI would help drive tangible outcomes and help us make decisions. I don't think we are there...
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Director
We don't have all our devices connected today. Epic didn't do the work on the front end along with...
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Director
Customers need to be very clear about the bandwidth of their service lines and what devices or...
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Manager
The EP doctors liked another vendor's solution more and wanted to use it. If we can make a business...
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Manager
While I am not a fan of Cupid, it does its job well. Cupid lacks functionality in the peripheral...
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Manager
Cupid does everything we want it to do and more. We like the vendor's KPI reports. We are an Epic...
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Manager
Epic doesn't do the training; we have our own internal training staff members. They do a pretty good...
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Manager
Epic is not good with interoperability. They think that what they have is good, and they may build...
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Manager
Epic’s support is one of their strong suits. I never hear about the support team. When I needed help...
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Physician
Epic seems to be trying to develop the foundation program better in Cupid. They developed a brain...
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Physician
I like the structured reporting in Cupid, as well as the speed at which the results came back....
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Manager
I would tell others that physician engagement is very high, especially in terms of the procedural...
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Manager
One area where Epic is currently still developing and that we have no timeline for is their vascular...
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Manager
Epic is just fantastic with regards to their support. They are current and are always developing...
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Manager
We pretty much started out using all the structured reporting. Epic does everything very well. We...
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