Cupid Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Operations, Product
We have a fairly customized version of Cupid. We spent a lot of time getting it how we wanted it...
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Product
The one thing that seems to bother our EP team is that the system's reports show up under the...
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Loyalty, Relationship, Product
Epic is super responsive and really helpful. We are happy with them. Epic is working on a lot of AI...
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Relationship, Product
If there is a problem, it always goes up Epic’s chain of command.
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Product
Epic gives us releases. We update things at least twice every year. We don't have the same thing...
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Value
I have heard no complaints about the EP structured reporting. The users hardly ever complain. I...
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Relationship
Epic has the best customer service model of any vendor I have worked with. They are phenomenal. We...
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Operations, Product
There are still some workflow issues in the system. Also, organizations shouldn't deploy Cupid on...
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Value
Cupid drives tangible outcomes. I would say that Epic receives high ratings for giving us our...
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Operations, Product
Epic is basically building workflows. I am not sure about delivering technology. The vendor's...
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Relationship, Value
Our technical support person at Epic is always available. Epic doesn't charge for every little thing...
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Operations, Product
We always have upgrades. The number of upgrades we have is the only thing that I have disliked about...
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Relationship
Epic listens to us very well. When we need something, Epic does what they need to do to get us what...
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Loyalty, Product
Epic has come out with some really good functionality for Cupid. Cupid was their last big build. The...
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Product, Value
If we had structured reporting in Cupid for vascular work, I wouldn't have to do so much work on...
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Product
We took what was available in Cupid and then did some tweaking to meet our providers' requests....
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Relationship, Product
Epic is pretty proactive. We are integrating workflows into Cupid, so it rates top of the scale for...
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Relationship
Epic is Epic. They have a one-size-fits-all approach. We have to customize things on our own....
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Product, Value
Cupid is so damn expensive. There are always bugs, and there are always challenges with Cupid. Also,...
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Operations
Epic’s training is okay. Epic’s training is notoriously too general and not focused on the end...
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Product
Things have been good with Cupid so far. We have had it for a while, and our physicians are used to...
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Product
The biggest thing we did for our labs was to get a PDF spit out from our hemodynamics system and...
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Product
Cupid is a robust application. However, it is so robust that it can take a lot of digging to get...
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Value
With Epic, we have TS, and we pay quite a bit of money for it, but we usually don't get bills for...
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Loyalty
Cupid is part of our long-term plans because of the investment we have made in it, the functionality...
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Product
For structured reporting, Cupid is very flexible. It has very powerful reporting. Sometimes it is a...
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Loyalty, Product
We have adopted an Epic-first strategy, so if Epic has a tool, we want to evaluate it first. If it...
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Loyalty, Relationship
Epic is Epic. We have a few pieces of software in our organization that we consider to be our...
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Relationship, Product, Value
Cupid is great, but people either have Epic solutions or they don't. Because of that, a...
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Relationship, Operations
When we went live with Cupid, Epic put analysts on-site for some time to give us at-the-elbow...
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Product
The echo structured reporting from Cupid is edited within our organization. It is very usable. There...
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Product
Cupid is what it is. It does what it does. Cupid sometimes crashes, and then we have to get things...
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Product
The system's structured reporting for echo meets nearly all of our needs because we can report on...
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Relationship
I like the flexibility that we have. Epic has people who are continually developing things and who...
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Loyalty, Product
When it comes to improvements with the product, one of the things we have talked about is structural...
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Loyalty, Relationship
Cupid is definitely part of our long-term plans. Epic is the market leader for a reason. They...
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Relationship, Operations
For Cupid specifically, Epic tailors each application so that we will have a dedicated support...
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Product
Most of the limitations that we have seen with Cupid haven't been Epic's fault, but the alternatives...
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Product
My suggestion for Epic is to allow personalization for echo reporting. We cannot do echo structured...
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Relationship
We meet with our Epic TS person frequently. We have standing calls. Some are office-hours calls, so...
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Product
Cupid works really well for the service line in general. It meets the workflow for both the nurses...
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Product
Cupid integrates very effectively with the rest of Epic's software, and it has a lot of convenience...
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Product
There are always complexities with Epic’s upgrades, and there are just so many different ways of...
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Product
Cupid’s quality is getting better. I will say that it is close. I still have frustration with a lot...
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Value
Epic is changing some of their pricing models from just the yearly base rate. I think those changes...
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Loyalty
We definitely aren't going to be changing to a different solution. We are probably not leveraging as...
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Culture, Value
Epic's products work as promoted. Epic really is very transparent on functionality. In terms of...
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Operations
Our Cupid implementation was particularly good.
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Loyalty, Relationship, Product
Epic has been working on my reports for over a year, and the reports are still not complete. Epic is...
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