Cupid Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
The echo structured reporting from Cupid is edited within our organization. It is very usable. There...
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Product
Cupid is what it is. It does what it does. Cupid sometimes crashes, and then we have to get things...
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Product
The system's structured reporting for echo meets nearly all of our needs because we can report on...
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Relationship
I like the flexibility that we have. Epic has people who are continually developing things and who...
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Loyalty, Product
When it comes to improvements with the product, one of the things we have talked about is structural...
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Loyalty, Relationship
Cupid is definitely part of our long-term plans. Epic is the market leader for a reason. They...
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Relationship, Operations
For Cupid specifically, Epic tailors each application so that we will have a dedicated support...
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Product
Most of the limitations that we have seen with Cupid haven't been Epic's fault, but the alternatives...
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Product
My suggestion for Epic is to allow personalization for echo reporting. We cannot do echo structured...
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Relationship
We meet with our Epic TS person frequently. We have standing calls. Some are office-hours calls, so...
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Product
Cupid works really well for the service line in general. It meets the workflow for both the nurses...
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Product
Cupid integrates very effectively with the rest of Epic's software, and it has a lot of convenience...
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Product
There are always complexities with Epic’s upgrades, and there are just so many different ways of...
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Product
Cupid’s quality is getting better. I will say that it is close. I still have frustration with a lot...
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Value
Epic is changing some of their pricing models from just the yearly base rate. I think those changes...
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Loyalty
We definitely aren't going to be changing to a different solution. We are probably not leveraging as...
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Culture, Value
Epic's products work as promoted. Epic really is very transparent on functionality. In terms of...
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Operations
Our Cupid implementation was particularly good.
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Loyalty, Relationship, Product
Epic has been working on my reports for over a year, and the reports are still not complete. Epic is...
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Relationship, Product
We have been with Epic for several years now, and we leverage their structured reporting as much as...
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Loyalty, Relationship, Product
We use another product because Epic is not all the way there for structured reporting. They have...
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Relationship, Operations
Epic's strong suit is the TS model. It is so good. With Epic's BFF model and our technical...
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Product
Cupid is integrated into the whole EHR. Previously we were doing structured reporting through...
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Operations, Product
In Cupid, I think there is just a need for improved heart diagrams and extremity diagrams. Cupid is...
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Relationship, Product
Cupid is a lot more complex in terms of ease of use. However, Cupid pretty much meets our needs for...
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Product
I don't think anyone is perfect. We run into things with Cupid sometimes where an upgrade to one...
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Relationship
Epic is very different when it comes to support than some of our other vendors are. Epic goes above...
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Culture, Value
Once an organization has Cupid, they have everything. Epic doesn't charge for every little thing....
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Operations
The training for Cupid is pretty well written. There is a clear narrative, and there are screen...
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Relationship, Product
I really like the fact that Cupid is really well integrated with the other Epic modules. I like the...
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Product
Getting any kind of customization in Cupid is a bit of a challenge given the size and complexity of...
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Value
The product is so expensive. I read in Becker's Hospital Review that Epic's revenue in 2023 was $4.9...
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Loyalty
The advantage of Epic is their full suite of solutions. While the system may not have all the...
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Relationship
We work closely with our TS and BFF from Epic. They are available and able to resolve our concerns....
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Relationship, Product
The vendor should continue to support more procedure types, including hybrid and electrophysiology cases....
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Relationship, Operations
Epic's support has been really good. A lot of the pain I gathered in Cupid's structured reporting...
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Loyalty
We went live with Epic's structured reporting in tandem with switching to a new PACS vendor. Prior...
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Culture, Relationship
Epic has kept all their promises up until now, but they have a couple of promises that they really...
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Product
We have been live on Cupid for a while. The biggest thing that I have heard from some of the...
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Product
We upgrade Cupid often, and we have to have downtime for that. That isn't necessarily Epic's fault....
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Operations
With Cupid, we train ourselves, so we have training teams for a lot of different areas in the...
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Relationship
Epic constantly strives to improve and to listen to what different organizations need. Epic needs to...
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Relationship, Operations
We have superusers for Cupid in each area. Those superusers are really hands-on about letting us...
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Relationship
We are really happy with the support that we receive from Epic. Epic's people are very present. We...
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Relationship, Product
There is nothing unexpected in Cupid. There have been a lot of developments with AI and user...
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Product
Epic has a really good system. They push notes out to us in advance. We have a technical services...
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Operations
We train users in Cupid ourselves. The vendor doesn't do that training. Epic has good training...
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Operations, Product
Cupid's upgrades have been standard. For a while, we were scheduled to take upgrades right after...
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Operations
Earlier when we implemented, I don't think I would have been satisfied with the quality and...
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Product
The advantage of Cupid is that it is fully integrated with the clinical and structured reporting...
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Loyalty, Product
I would tell someone looking into the product that they should invest the effort up front in...
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Relationship, Product
Epic now has a pretty clear road map, and there are mechanisms to engage with that road map for...
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Loyalty, Product
From an improvement standpoint, there are workflows that relate particularly to trainees, like using...
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Product
Cupid meets most of our structured reporting needs. It is easy to use, but it doesn't have an...
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Relationship
If Epic makes a promise, they keep it. But there are a lot of things that Cupid just can't do that...
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Loyalty, Value
We put a lot of effort, time, and money into Cupid. We are not getting rid of it. We really wouldn't...
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Loyalty, Product
I want quality and revenue, and I want them now. That is a huge undertaking. The vendor wants to...
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Value
I'm sure Epic is going to nickel-and-dime us to death like everybody else. Nothing is free. The next...
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Relationship
Recently, we have had some bumps just because of staffing changes on Epic’s side. But overall,...
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Loyalty, Product
Cupid is cardiology specific, but the build is more cumbersome than the build with a vendor I...
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Relationship
Epic has a person assigned to our site and a Cupid TS person assigned to us who I can reach out to....
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Operations
We are very happy with the quality of Epic’s implementation services for any recent upgrades. Epic...
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Product
I know Cupid at a high level, and I don't hear any complaints about it. The system does what it is...
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Relationship
Epic is constantly innovating. We don't have any concerns there. I'm sure there is some stuff on the...
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Relationship, Product
Cupid has all the features we need. Epic is constantly improving things, so I always feel like there...
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Loyalty, Product
We get complaints from our cardiologists about Cupid from time to time. Our people want something...
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Culture, Value
Epic doesn't avoid extra charges. When we try to do module implementations, it is mind-boggling to...
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Value
We are embedded with Epic's systems. Organizations have to buy Cupid if they are going to do...
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Operations
Epic's training is really poor. Epic doesn't focus on the actual needs of end users. They just dump...
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Relationship, Product
Cupid is very integrated with our systems. Everyone is on the same structured reports. Epic is very...
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Product
Epic gives users plenty of advance notice when they are changing something and when there are...
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Product
When we want to customize something in Cupid, the system's structure is too rigid. The solution...
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