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Cupid Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Technology
Epic's structured reporting could always be better, but we are very satisfied with the technology...
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Director
Functionality and Upgrades
Epic has truly provided us with excellent tools to pull out discrete information for forecasting and...
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Manager
Other Observations & Comments
If we started over, we would probably wait a little bit longer for Cupid to become a little bit more...
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Manager
Service and Support
My contact is always there every time I call. My contact is very good and always supports me. Every...
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Manager
Functionality and Upgrades
Cupid is a good tool for getting information from the patients. If a patient has been seen at other...
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Manager
Functionality and Upgrades
The macros for the procedures could be improved. The macros don't reflect the procedures that we do....
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Manager
Functionality and Upgrades
The only thing I am disappointed with is that every time Epic does an upgrade to fix glitches, those...
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Manager
Functionality and Upgrades
A report that Epic has created in Crystal Reports is not friendly. The demand to be more precise...
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Manager
Other Observations & Comments
We call Epic. Epic doesn't come looking for us. Epic does have meetings and chats for COVID-19, but...
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Director
Technology
Having AI would help drive tangible outcomes and help us make decisions. I don't think we are there...
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Director
Interfacing and Integration
We don't have all our devices connected today. Epic didn't do the work on the front end along with...
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Director
Lessons Learned
Customers need to be very clear about the bandwidth of their service lines and what devices or...
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Manager
Functionality and Upgrades
The EP doctors liked another vendor's solution more and wanted to use it. If we can make a business...
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Manager
Other Observations & Comments
While I am not a fan of Cupid, it does its job well. Cupid lacks functionality in the peripheral...
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Manager
Functionality and Upgrades
Cupid does everything we want it to do and more. We like the vendor's KPI reports. We are an Epic...
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Manager
Implementation and Training
Epic doesn't do the training; we have our own internal training staff members. They do a pretty good...
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Manager
Interfacing and Integration
Epic is not good with interoperability. They think that what they have is good, and they may build...
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Manager
Service and Support
Epic’s support is one of their strong suits. I never hear about the support team. When I needed help...
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Physician
Other Observations & Comments
Epic seems to be trying to develop the foundation program better in Cupid. They developed a brain...
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Physician
Functionality and Upgrades
I like the structured reporting in Cupid, as well as the speed at which the results came back....
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Manager
Lessons Learned
I would tell others that physician engagement is very high, especially in terms of the procedural...
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Manager
Technology
One area where Epic is currently still developing and that we have no timeline for is their vascular...
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Manager
Service and Support
Epic is just fantastic with regards to their support. They are current and are always developing...
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Manager
Functionality and Upgrades
We pretty much started out using all the structured reporting. Epic does everything very well. We...
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Manager
Service and Support
In terms of how the vendor has supported us during the pandemic, Epic pretty much does everything...
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Manager
Other Observations & Comments
We are using Cupid for different types of structured reporting. In terms of the integration between...
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Manager
Future Outlook
In a year from now, I think we will be pretty satisfied. We need Cupid and Radiant to do all the...
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Manager
Service and Support
Epic has good support. They seem to listen to their customers. They have a good process for when...
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Manager
Functionality and Upgrades
The Epic system is really busy. It is a great program that the vendor is always developing,...
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Physician
Service and Support
Epic is very responsive. If we need to change things, Epic will listen to our physicians and then...
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Physician
Functionality and Upgrades
We are waiting for Epic's new upgrades. We have been working on a trust with the folks from Epic,...
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Physician
Functionality and Upgrades
I imagine that everything on the ambulatory side is much more efficient with the reports going in....
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Director
Implementation and Training
Most of our training is done in-house, but Epic is the only vendor with which we spent any time for...
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Director
ROI / Cost (care and feeding)
The cost of Cupid is astronomical, and the flexibility is poor, particularly in a setting like ours....
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Director
Functionality and Upgrades
Epic spends a lot of time and effort on upgrades. The updates are done yearly, and the vendor has...
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Director
Implementation and Training
Organizations really need to have the training at the appropriate time so that people can get...
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Director
Functionality and Upgrades
Cupid works really well. Based on the build, the product works as designed. I would recommend Epic....
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Director
ROI / Cost (care and feeding)
Epic charges us appropriately. I am on the hospital side, so sometimes we wonder why Epic is...
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Director
Implementation and Training
Epic does a very good job of having an implementation playbook, but customers need to know that it...
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Director
Interfacing and Integration
There are some systems that are very complicated to integrate with Cupid. Sometimes Epic hasn't ever...
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Director
Functionality and Upgrades
The end users I deal with on a regular basis say there is so much information that there is almost...
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Director
Implementation and Training
Epic does a really good job of supporting us with their implementation team. We have dedicated...
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Director
Relationship
We absolutely have someone at Epic we can reach out to and who can get things done for us. That...
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Director
Future Outlook
Cupid is going to be amazing once all our sites go live. As we get more sites to go live, we will...
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Manager
Implementation and Training
We have had some project challenges with the number of staff members that are required to implement...
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Manager
Functionality and Upgrades
The Epic system is nice, but it isn't comprehensive for the needs of really complex patients. We...
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CIO
Interfacing and Integration
We activated Cupid years ago, and there are still some growing pains and interface challenges. Cupid...
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CIO
Lessons Learned
Cupid was our worst install. It wasn’t necessarily because of the software, but it was because of...
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Manager
Other Observations & Comments
I would like to have the ability to put a report from the structured reporting into the PACS...
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Manager
Service and Support
When we request changes to Epic's structured reporting, there is usually a very long delay in...
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Director
Functionality and Upgrades
I enjoy Cupid because it talks to a lot of different Epic systems, even if they are in different...
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Director
Functionality and Upgrades
I understand the benefits of the system, but I would not purchase it again because of its...
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Director
Service and Support
Epic does keep their promises, but not in a time frame that is pleasurable.
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Director
Other Observations & Comments
Epic doesn’t provide any training and education in terms of upgrades. They just send things to us....
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Director
Interfacing and Integration
We are still learning the system, but it does really well at supporting our integration goals.
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Director
Interfacing and Integration
The pressure recordings that we obtain during cardiac catheterization get harvested by our...
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Director
Functionality and Upgrades
It would be easier to use Cupid if it weren't terrible and unusable. I don't know how to make it...
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Manager
Functionality and Upgrades
One thing that drives me crazy about Epic is that they schedule two hours of mandatory downtime...
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Manager
Functionality and Upgrades
What I like about the Epic system is that it is easy to use and that all of our hospitals work in...
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VP/Other Executive
Interfacing and Integration
I like Cupid more than other systems because the user interface for Cupid is good and is very...
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VP/Other Executive
Functionality and Upgrades
Everybody who sells these products tells us that they have a great product, and my experience is...
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Manager
Service and Support
From my standpoint, the vendor keeps all of their promises, but I don't know how other departments...
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Manager
Functionality and Upgrades
We get weekly updates and upgrades to the product. The product is complex, but once users learn it,...
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Manager
Relationship
The vendor executives are great. I would rate them high for their involvement. We have worked with...
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Manager
Other Observations & Comments
The product is phenomenal; however, it is a complex system to learn and to build for users' needs in...
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Manager
Service and Support
Epic has been phenomenal as far as the pandemic goes. We are getting weekly updates for any changes...
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Manager
Lessons Learned
Overall, our experience with Epic has been very good. We have such heavily involved physicians. I...
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Manager
Technology
Sometimes the number of screens and the things provided to the clinician can be very cumbersome and...
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Manager
Relationship
Epic is definitely involved at an executive level, but I don't get involved in those discussions.
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Physician
Functionality and Upgrades
We use the solution for the structured reporting of a handful of certain procedures. We do a...
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Physician
Functionality and Upgrades
The main issue with Cupid is that the out-of-the-box structured reporting is lacking. It isn't as...
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Physician
Interfacing and Integration
Epic needs to improve Cupid's integration with all of the different imaging equipment. The reporting...
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VP/Other Executive
Functionality and Upgrades
Cupid is working pretty well. We transitioned as many people as possible to Cupid, and we rely...
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VP/Other Executive
Implementation and Training
Epic has their own set of problems. The people at Epic didn't know what the hell they were doing...
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Director
ROI / Cost (care and feeding)
Epic absolutely nickel-and-dimes, but everybody does that.
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Director
Service and Support
Epic had people on-site for our implementation. They did a great job with us, and they were pretty...
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Director
Relationship
If someone asked me about Epic, I would tell them that Epic is making sure that the customers are...
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Director
Functionality and Upgrades
We are very satisfied with Cupid in the sense that it is a very reliable product. We have been...
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Director
Interfacing and Integration
Cupid’s implementation was difficult, and I am not sure whether the issue was on our side or Epic’s....
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Director
Lessons Learned
For Epic, a lot depends largely on a facility’s internal resources for customization and...
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Director
ROI / Cost (care and feeding)
Epic is known for nickel-and-diming. They charge a lot for pretty much everything. It would be nice...
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Director
Functionality and Upgrades
EP needs to be developed further by Epic. They have that side functional, but it lacks a lot of...
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Director
Service and Support
Whether or not Epic can fix an issue, their support has been pretty good. Epic is pretty aggressive...
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Analyst/Coordinator
Functionality and Upgrades
Cupid is totally customizable to meet any institutional needs, and it interfaces with the majority...
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CIO
Service and Support
I am not sure whether Epic has done a whole lot to improve over the years, but our own people have...
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CIO
Functionality and Upgrades
Cupid is good, but showing tangible outcomes is a little more challenging. The productivity and...
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CIO
Service and Support
In regards to Cupid, I can’t think of anything specific that has been done for us during the...
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CIO
Functionality and Upgrades
We are potentially looking at another vendor because Epic is not going to develop all of the...
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Manager
Service and Support
Epic’s support through the COVID-19 crisis with Cupid has been good. I haven’t had any issues that...
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Manager
Service and Support
We have been pretty happy with Epic. They kind of do what we ask them to do. I don’t know about the...
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Manager
Functionality and Upgrades
We are happy with Cupid. Epic does the integrations really well. If something could be improved in...
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Manager
Service and Support
The ongoing support does seem to be really good. We have regularly scheduled meetings with Epic.
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Manager
Functionality and Upgrades
In terms of driving tangible outcomes, the metrics in the system actually help me in my day-to-day...
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Manager
Service and Support
Epic has done a good job supporting us during the COVID-19 crisis. They have done a good job of...
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Manager
Implementation and Training
If we had brought the system up just on our site, our implementation would have probably been...
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Manager
Functionality and Upgrades
The system really does most of what was promoted with a few little caveats here and there. It took...
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Manager
Other Observations & Comments
We have worked with some fairly intelligent people, and they adapt to things. It is much easier for...
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Manager
Lessons Learned
The product works well for our needs, but to people from another hospital, I would tell them to...
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Manager
Functionality and Upgrades
Epic gives us a tremendous ability to customize what we are looking at, but I want some prepackaged...
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Manager
Functionality and Upgrades
I predict that our satisfaction will be the same over the next year. The system really does meet our...
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Manager
Relationship
I would give the vendor a low rating for executive involvement. I don't even know whether we have...
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Manager
Functionality and Upgrades
Epic could improve the system by adding tabs, almost like bookmarks in an internet browser.
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Director
ROI / Cost (care and feeding)
Epic does not nickel-and-dime, but they do charge a lot upfront.
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Director
Implementation and Training
We have struggled a good bit with the training and the materials from Epic, but they have gotten...
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Director
Relationship
We get great support from Epic, but they could be more proactive by making sure that they are...
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Director
Relationship
The actual executive involvement from Epic is pretty high.
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Director
Functionality and Upgrades
There are a few things that Epic could improve, but things are good overall. The area that we...
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Director
Lessons Learned
My recommendation of Cupid depends on what an organization’s needs are. If an organization views the...
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Manager
Interfacing and Integration
Epic has been a vendor in this section of the market for a number of years now, and the integrations...
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