Cupid Commentary

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We get what support we need for Cupid. I really don't know what the monetary cost or investment was...

Regarding solution capabilities, I don't always agree with what Epic thinks their services and...

I'm satisfied with the product. I think a lot of getting our money's worth is related to our ability...

We had to figure out training for ourselves with Cupid. We had to customize the hell out of it. Any...

Epic’s support is good. When we have a problem, they can’t always change anything because they...

Epic always comes up with a solution. It might be down the road, or it might be hard to get to, but...

Epic is always coming out with new functionality and things that we want to implement, especially...

We're really at Epic's mercy for when they roll out vascular structured reporting. They've been...

Epic does a good job with clinical training in terms of getting people through their Epic...

I am highly likely to recommend Cupid. It's great. We have had a very positive experience with...

Cupid integrates well within Epic. Integration with others has more to do with third-party vendors...

If given the choice today, I would buy Cupid. We are actually trying to get the organization to...

We do road mapping with Epic today and have regular meetings. We need to participate in their user...

Epic is always on top of development and innovation.

We have had a lot of turnover with the vendor's support people, but as a company, Epic always...

If Cupid met all our needs, we would be able to eliminate some third parties, so we aren't totally...

Our users are happy with the structured reporting. The only thing, and this hasn't come up recently,...

Our experience with Epic has been very positive. Cupid helps the providers with quality reporting as...

Epic works really well with their clients.

We train our own physicians and our own users. The Epic certifications for analysts are good, but...

If people are doing structured reporting in a different solution, one of the advantages is that they...

Epic generally does a great job of training us on the functionality in the system, but I feel like...

The vendor has a foundation version of the system where they built an example environment, and they...

The vendor’s charges are competitive. The support is fine. Epic responds when we open Sherlock...

Cupid's biggest strength is its ability to leverage other aspects of Epic's workflow for providers...

The partnership we have with Epic is great. With security, I also have a technical services...

Epic is really aggressive about AI stuff. They are just bonkers with development and innovation. I...

A lot of Epic's training is formalized. People get certified, but realistically, that is just the...

My favorite thing about the product is its structure.

Epic's biggest strengths are their smart solutions, efficient service, and professionalism.

The vendor's biggest opportunities for product improvement are with research and with their search database....

The biggest opportunity for product improvement is in the pediatrics area.

What I like most about the product is its versatility.

The biggest strength of the vendor is that they offer a great EHR that handles most cardiology needs....

Cupid's structured reports still need a bit of work when it comes to their usability. The reports...

Epic is always great about partnering with us. They keep getting better and better. Epic listens to...

We don't do much structured reporting on the invasive and noninvasive sides of Cupid. We mostly use...

Epic provides a lot of training resources but not a lot of direct support. Training comes down to...

We have a very good relationship with Epic. Epic is super responsive. Epic will come on-site with us...

Cupid makes it easy for us to pull operational data so that we can get statistics more easily. The...

We would like to see some flexibility with the vendor's structured reports. Our cardiologists...

Epic is coming out with some AI options that will be very beneficial. We struggle with getting our...

Cupid is a whole system. It isn't just for cardiology. Once people spend more time on it and...

Epic's system integrates with all of our other systems, so all of our data is combined into one...

Our implementation of Cupid was very smooth. We transferred our entire EMR, so our main issues were...

We have a whole dashboard that Epic could set up in terms of KPIs. Right when we log in, we can see...

Epic has a Gold Stars program that they use to grade organizations and how well we have adopted the...

When we encounter an issue in Cupid, we create a ticket and have a TS person assigned to us...

Cupid is a difficult install, but our users love it. Our users wanted to get away from the solution...

Vascular steps and reporting would be the only areas where I would want improvement, but I know that...

Epic has a strong implementation team, and Epic does quarterly upgrades where they really deliver...

We have a fairly customized version of Cupid. We spent a lot of time getting it how we wanted it...

The one thing that seems to bother our EP team is that the system's reports show up under the...

Epic is super responsive and really helpful. We are happy with them. Epic is working on a lot of AI...

If there is a problem, it always goes up Epic’s chain of command.

Epic gives us releases. We update things at least twice every year. We don't have the same thing...

I have heard no complaints about the EP structured reporting. The users hardly ever complain. I...

Epic has the best customer service model of any vendor I have worked with. They are phenomenal. We...

There are still some workflow issues in the system. Also, organizations shouldn't deploy Cupid on...

Cupid drives tangible outcomes. I would say that Epic receives high ratings for giving us our...

Epic is basically building workflows. I am not sure about delivering technology. The vendor's...

Our technical support person at Epic is always available. Epic doesn't charge for every little thing...