Cupid
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Product

Everything is going really well with Epic. The way that they structure their upgrades is stricter...

Sep 2023
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Manager

Product

Our major issue in Cupid right now is customizing it to the physicians' and clinicians' workflow. We...

Sep 2023
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Manager

Relationship

We are assigned a TS person for Cupid, and we can directly and immediately reach out to them if...

Sep 2023
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Manager

Relationship, Operations, Product

Epic hosts our servers, and there was a time when the transaction speed dipped a little, so they...

Sep 2023
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Manager

Loyalty

We decided to go with Cupid because some of our new people had worked with it in the past and had...

Sep 2023
||
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CMIO

Product

We are one of the larger users of Cupid. Other Epic products are more heavily used across the Epic...

Aug 2023
||
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CMIO

Relationship

Epic’s support team is really good at resolving problems. We usually have dedicated technical...

Aug 2023
||
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CMIO

Operations

When we went live with some new structured reports in Cupid, even though people were familiar with...

Aug 2023
||
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CMIO

Product

Cupid adds so many discrete values within the reporting structure. When we transmit things across...

Aug 2023
||
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Analyst/Coordinator

Loyalty, Operations, Product

My one problem with Epic is that there are so many upgrades. We have upgrades every six months. Once...

Aug 2023
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Analyst/Coordinator

Relationship

Epic strives to improve, stay current, and use feedback from other organizations. Even though I...

Aug 2023
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Director

Product

The system is what we make of it, including how we build it and how people want us to build it. The...

Aug 2023
||
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Analyst/Coordinator

Operations

With Cupid, we didn't get as many implementation instructions as we did for another Epic product,...

Aug 2023
||
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Analyst/Coordinator

Product

Cupid has definitions in it. We just have to pull up the frequently asked questions. Reporting is...

Aug 2023
||
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Analyst/Coordinator

Product, Value

Cupid definitely works well. As far as straight data entry goes, our people love it. Cupid is easy...

Aug 2023
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Analyst/Coordinator

Product

Cupid only meets about a third of our goals and needs, but the things it does are still very...

Aug 2023
||
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Physician

Product

The problem is that Cupid is designed for cardiology and doesn't cover many vascular surgery cases....

Aug 2023
||
(0)
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Physician

Product

There is not much I like about Cupid. Epic needs to address common peripheral interventions like...

Aug 2023
||
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Physician

Product

What I like about Cupid are the premade templates that pop up when we click on the image and say...

Aug 2023
||
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Director

Product

Cupid does not integrate well with our cardiology PACS. We have a very unique specialty, and there...

Aug 2023
||
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Director

Product

The product’s structured reporting is very seamless, and our cardiologists want additional...

Aug 2023
||
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Director

Relationship

Epic comes on-site and is very proactive with their development team.

Aug 2023
||
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Physician

Product

We need to have a lot more options for the templates and the procedures that we are able to do....

Aug 2023
||
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Physician

Relationship, Product

Epic doesn't keep their promises because when I reached out to them to add templates and I told them...

Aug 2023
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Director

Product, Value

We have been able to use Epic's Slicer Dicer to really dive into some of the structured data we have...

Jul 2023
||
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Director

Product

It can take us a while to use Cupid with the different technologies and integrations we have made...

Jul 2023
||
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Director

Product, Value

Cupid provides our organization with a lot of nuanced flexibility when it comes to streamlining our...

Jul 2023
||
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Director

Operations, Product

Once Cupid was implemented, it gave us an automated and highly customizable platform where we could...

Jul 2023
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Director

Loyalty, Relationship

Epic will come out for site visits to review our workflows and see how they can take our real-world...

Jul 2023
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Director

Product

If there were an organization looking for the ability to streamline the integration of certain tests...

Jul 2023
||
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Director

Product, Value

We saw wins with the system on its front line and back end, and we have been able to leverage our...

Jul 2023
||
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Physician

Relationship, Operations

Epic has made a lot of progress in terms of the stock foundation forms, but making sure there is...

Jul 2023
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Physician

Relationship

I appreciate the vendor's ability to collaborate and bring ideas through their brain trust and...

Jul 2023
||
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Manager

Value

Epic is not the best at avoiding charging for every little thing, but they are not too bad. The...

Jun 2023
||
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Manager

Product

Cupid is working really well. It gives our providers what they need, and we don't have any large...

Jun 2023
||
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Manager

Product

We want the ability to transfer an image in from the outside, read it in Cupid, and get it back....

Jun 2023
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Manager

Relationship, Product

We update Cupid regularly, and it is always a smooth process. I can't think of any hiccups that have...

Jun 2023
||
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Manager

Operations

Training is really hard with an application as big as Epic's. Their process is rough, but that is...

Jun 2023
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Manager

Product

Epic is growing every day in integration; they are really strong in that area.

Jun 2023
||
(0)
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Manager

Relationship, Operations

We have an assigned person for each application with Epic, and Epic does a really good job of making...

Jun 2023
||
(0)
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Director

Product

Cupid has a lot of hard-stop requirements, so we are having to do a lot of post hoc work on cases....

Jun 2023
||
(0)
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Director

Loyalty, Value

We moved to Epic's system so that our medical records could be more complete when the cases were...

Jun 2023
||
(0)
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Manager

Product

Personally, I don't like Cupid. The product is cumbersome, and it slows down our processes. Things...

Jun 2023
||
(0)
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Manager

Operations

We get upgrades for the system, but I don't know whether those upgrades make any difference for us....

Jun 2023
||
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Manager

Product

One thing that our staff members are frustrated with is trying to get resources for scheduling. For...

Jun 2023
||
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CMIO

Loyalty, Loyalty, Product, Product

Our initial experience with Cupid was very poor. We started with the echo module, and Epic was...

Apr 2023
||
(0)
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CMIO

Loyalty, Loyalty, Product, Product

The structured reporting for cardiac cath is okay for today, but it could be so much better. For...

Apr 2023
||
(0)
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CMIO

Relationship, Relationship

With Epic's executive involvement, I couldn't get to the level of people that I thought could make a...

Apr 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Epic is an excellent partner. They are very responsive. Our build was not an easy one, and Epic...

Apr 2023
||
(0)
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VP/Other Executive

Product

Our providers would like vascular reporting capabilites. Epic doesn't have a full solution or...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

I love Epic. They are a great vendor partner and are still the best vendor that I have ever worked with....

Apr 2023
||
(0)
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VP/Other Executive

Relationship, Operations, Product

Epic has four releases a year now, and in between those, the vendor releases a lot of updates for...

Apr 2023
||
(0)
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Manager

Operations

When Cupid was initially released, there was a lack of development and we had some frustration with...

Feb 2023
||
(0)
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Manager

Product

The quality of Cupid’s structured reporting is adequate, although it could be more robust. The...

Feb 2023
||
(0)
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Manager

Product

I would like Cupid to integrate more with information from outside organizations. We are currently...

Feb 2023
||
(0)
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Manager

Relationship

Epic is wonderful at communicating with us about the application. I love them. They do a great job...

Feb 2023
||
(0)
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Manager

Relationship

From when we present an issue to Epic to when the development is completed for that issue, there can...

Feb 2023
||
(0)
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Director

Product

Cupid doesn’t have a lot of vascular, structured reports, so that is an issue. Epic recently moved...

Feb 2023
||
(0)
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Director

Product

Epic’s reading templates aren't up to snuff with those of their competitors. The vendor needs to get...

Feb 2023
||
(0)
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Director

Product

Some of the recent upgrades for Cupid have not been good. In one upgrade, the vendor introduced a...

Feb 2023
||
(0)
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Director

Relationship

Epic's developers have been very forthcoming. We can work with prominent developers at Epic. The...

Feb 2023
||
(0)
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Manager

Product

It has been easier for our staff to schedule cases than appointments within Cupid. The appointments...

Feb 2023
||
(0)
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Director

Product

The biggest strength of Cupid is its integration piece. It folds into the suite of tools we have...

Feb 2023
||
(0)
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Manager

Relationship

We have the best customer support and the best tech support people. They are new but very receptive...

Feb 2023
||
(0)
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Manager

Product

Physicians that use the structured reporting piece are very happy with it, and I like how all the...

Feb 2023
||
(0)
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Manager

Product

Cupid has organized our patient’s medical records. It is easy to distinguish testing results and...

Feb 2023
||
(0)
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Manager

Product

On the back end, there are two sides; there is a physician side and a hospital side. The hospital...

Feb 2023
||
(0)
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Director

Product

Cupid is a good and flexible product. We are able to make modifications as we need to, and we can...

Feb 2023
||
(0)
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Director

Relationship

We have a team from Epic that works with Cupid, and they are able to make any changes, answer any...

Feb 2023
||
(0)
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Director

Relationship

Epic’s support team is very responsive, and they worked well with us through the extra work that we...

Feb 2023
||
(0)
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Manager

Product

Cupid is set up so that we can cater the product to fit each department and each need and aspect of...

Feb 2023
||
(0)
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Manager

Operations

Epic doesn’t spend the time on online training that they spend on in-person training. The training...

Feb 2023
||
(0)
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Manager

Product

A lot of the complaints we get from end users are about how busy Cupid is and how many clicks it...

Feb 2023
||
(0)
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Manager

Relationship, Operations, Product

Epic needs to do more to build a foundational development or release items so that we are not having...

Feb 2023
||
(0)
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Manager

Product

Some of Epic’s functions that they roll out sometimes seem to take a couple of steps back in terms...

Feb 2023
||
(0)
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Manager

Relationship

We have had good technical service people on the Cupid side of Epic from day one. Even lately, when...

Feb 2023
||
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Manager

Product

Cupid is pretty robust, and nonprogrammers can more or less program the system. The system does not...

Feb 2023
||
(0)
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Manager

Product

The user interface is pretty effective for end users as the builders of the Cupid system and has...

Feb 2023
||
(0)
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VP/Other Executive

Loyalty, Product

Cupid is infinitely more customizable than our other products when it comes to data input. We moved...

Feb 2023
||
(0)
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Manager

Loyalty, Product

We use Cupid for our echo structured reporting and our cath structured reporting. We had hoped to...

Jan 2023
||
(0)
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Manager

Relationship

The Epic leadership team is good at connecting with our leadership team There are also ongoing...

Jan 2023
||
(0)
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Manager

Relationship

The support from Epic for Cupid is excellent. We have a dedicated person who helps us. They are our...

Jan 2023
||
(0)
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Manager

Loyalty

We really hoped to go use Cupid in the EP area, but we couldn't. We have gone through different...

Jan 2023
||
(0)
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Manager

Loyalty, Product

I am not sure how things will work with the new templates coming from Epic versus all of the...

Jan 2023
||
(0)
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Manager

Relationship, Product

I would tell Epic that we need faster development and more clear road maps in cardiology. We have a...

Jan 2023
||
(0)
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Manager

Loyalty

We looked at using Cupid on the vascular side and really hoped Cupid would fill a gap there. Cupid...

Jan 2023
||
(0)
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Manager

Operations, Product, Value

We are live with Cupid for our cath structured reporting, and we have good adoption from our...

Jan 2023
||
(0)
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Director

Relationship

Epic's support is very good. We can easily communicate with the vendor's people and ask them to...

Jan 2023
||
(0)
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Director

Product

We had a lot of problems with adding a certain system to Cupid. That might have been due to some...

Jan 2023
||
(0)
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Director

Operations

We had to put in hours and hours of work to develop parts of the solution from scratch. In other...

Jan 2023
||
(0)
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Director

Operations

Epic does a good job of training their staff members. That says a lot about Epic. The system's...

Jan 2023
||
(0)
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Director

Relationship, Product

When we are trying to get to a certain input area in the system, if we happen to go over another...

Jan 2023
||
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Director

Product

Cupid can do remote interpretations, and that is a very positive feature. We like that the system...

Jan 2023
||
(0)
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Director

Relationship, Product

Epic is constantly improving and evolving. They even change things that don't seem to be problems....

Jan 2023
||
(0)
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Director

Loyalty

As we go forward, I hope that the vendor will develop the product in ways that will make Cupid's...

Jan 2023
||
(0)
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Manager

Product

There are a couple of things that Epic could improve in Cupid. Our physicians would like fewer...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I have struggled with the reports in Cupid, so I have asked for training on that. Epic has basically...

Jan 2023
||
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Analyst/Coordinator

Relationship, Operations

Epic did a good job with the initial training. We have regularly scheduled meetings. The people that...

Jan 2023
||
(0)
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Manager

Product

For the most part, Cupid is intuitive and user friendly. I like the system’s layout. The tabs are...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

The vendor worked well with us in the very beginning. The support was more hand in hand, and that...

Jan 2023
||
(0)
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Manager

Relationship, Product

There are a couple of things the Cupid system cannot do for us because some specifics could not be...

Jan 2023
||
(0)
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Manager

Operations

The vendor is trying to be general enough with training that it includes all of our people across...

Jan 2023
||
(0)
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Manager

Product

Everything has been great so far with Cupid, and it works as Epic says it does. The system meets all...

Jan 2023
||
(0)
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Manager

Product

The product puts some information in some spots, but it does not populate in every place that it is...

Jan 2023
||
(0)
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Manager

Relationship

Cupid’s support people are always there to help us, but there is usually a huge wait. The vendor...

Jan 2023
||
(0)
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Manager

Product

The foundation of Epic’s system wasn’t extensive enough for anything our noninvasive cardiologists...

Dec 2022
||
(0)
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Manager

Product

I would tell other providers that Cupid is good for facilities that are already using other pieces...

Dec 2022
||
(0)
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Manager

Operations, Product

The integrations were a nightmare at our go-live. I still don’t have a good grasp on how all the...

Dec 2022
||
(0)
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Manager

Relationship, Operations

One of our biggest struggles during the go-live was getting all the measurements to work with...

Dec 2022
||
(0)
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Manager

Relationship

Epic’s support team is very responsive and helpful. If we have a small development request for...

Dec 2022
||
(0)
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Manager

Operations

When we moved to Cupid, we lost some functionalities that we had in our previous system. We learned...

Dec 2022
||
(0)
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Manager

Product

Once we get through some pain points, Cupid is very helpful for end users. It has helped to have a...

Dec 2022
||
(0)
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Manager

Product

Other vendors’ out-of-the-box reporting is superior to Epic’s if things are thought out properly and...

Dec 2022
||
(0)
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Manager

Operations

Epic’s training was quite limited. There were a couple of areas without any clear training, so we...

Dec 2022
||
(0)
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Physician

Operations

Good and bad things were happening with the implementation of Epic’s solution. It was great to be...

Nov 2022
||
(0)
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Physician

Operations

I reviewed the changes to the new templates from Epic instead of worrying about something not being...

Nov 2022
||
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Physician

Relationship, Product

We can give our Epic vendor input on a hierarchy for the summary statement. We have always been...

Nov 2022
||
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Physician

Operations, Product

Because of the completely new look and feel of Epic’s templates, everything is now on one page. We...

Nov 2022
||
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Physician

Product

When an update from Epic gets pushed through to us, it is not uncommon to see something break or...

Nov 2022
||
(0)
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Physician

Product

Most of us have given up on using the standard mouse pad because it takes forever to scroll around...

Nov 2022
||
(0)
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Physician

Product

Some additions were made to the system that made documentation easier. Before, I was usually...

Nov 2022
||
(0)
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Analyst/Coordinator

Loyalty, Value

Cupid was a good investment overall. I would recommend Cupid to others because it is going to get...

Nov 2022
||
(0)
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Analyst/Coordinator

Product

One of the biggest problems we have with Cupid is with hemodynamic data because the data files with...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship, Operations

During the implementation, our account managers were phenomenal, especially because we had an...

Nov 2022
||
(0)
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Analyst/Coordinator

Operations

There is a certification process for Epic, but that is like the tip of the iceberg that barely gives...

Nov 2022
||
(0)
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Analyst/Coordinator

Product

Cupid is not perfect, and there are challenges, but it works when people do the workflow correctly.

Nov 2022
||
(0)
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Analyst/Coordinator

Loyalty, Product

It is hard to be any more integrated than the solution is, coming from Epic. If Epic did their job...

Nov 2022
||
(0)
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Analyst/Coordinator

Product

Every once in a while, there is an upgrade in Cupid that changes functionality and is not well...

Nov 2022
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Analyst/Coordinator

Product

If people can read and look at the screen, they will find that Cupid is pretty self-explanatory. It...

Nov 2022
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Analyst/Coordinator

Loyalty, Product

In our version of Cupid, there is no good way to do structured reporting for a certain specialty. So...

Nov 2022
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Analyst/Coordinator

Loyalty, Relationship, Product

Epic introduces new technology slowly. None of the things we have talked about are coming out this...

Nov 2022
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Analyst/Coordinator

Relationship

We do not usually call Epic for things, but Epic is always helpful. Every time we do call, we get...

Nov 2022
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Analyst/Coordinator

Loyalty

We haven't measured a lot of the outcomes yet, but we have faith that Cupid will reduce the number...

Nov 2022
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Analyst/Coordinator

Loyalty, Product

There weren’t any specific promises that were broken, but there were a lot of perceived capabilities...

Nov 2022
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Director

Product

We stick pretty close to model workflows. The adoption isn't as strong for cath as it is for echo....

Nov 2022
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Director

Product

Our cardiologists are doing pretty well with the compact forms. I haven't heard many complaints....

Nov 2022
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Director

Product

I would tell a friend asking about Cupid that the drawing tools are very good. They help us create...

Nov 2022
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Director

Relationship, Operations

The Cupid tech support is very good. We had a brand-new tech person, and they were leaps and bounds...

Nov 2022
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Director

Product

Some people just have a harder time with the ease of use in Cupid. If people mess up a case in any...

Nov 2022
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Director

Loyalty

We are switching to the procedural narrator. Our people will be a little irritated. I don't know...

Nov 2022
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Director

Operations

Epic did the build for us. I don't know that they spent a whole lot of time on it. The time frame...

Nov 2022
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Director

Relationship

Epic mostly keeps their promises. There was an issue where we wanted things done differently in the...

Nov 2022
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Director

Product, Value

Cupid is easy to use and navigate, and it has the ability to put everything in one place. The system...

Nov 2022
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Manager

Product

Cupid is a great product. We like its integration and the continuity of its patient record. There is...

Nov 2022
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Manager

Product

Some systems are financially focused, some are patient-care focused, and some are regulatory-quality...

Nov 2022
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Manager

Operations

Epic's implementation people need more experience. Some of them are very green. They don't...

Nov 2022
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Director

Relationship

Epic desires to get things right the first time, and that is fantastic. But getting things right the...

Nov 2022
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Director

Relationship

Epic is very engaged. We have their phone number, and that is a rarity in this world. We have...

Nov 2022
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Director

Operations, Product

Epic's system is a very in-depth and complicated system. Even the vendor's well-designed training...

Nov 2022
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Director

Product

There is some data sharing that Cupid cannot do discretely because Epic did some proprietary coding,...

Nov 2022
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Director

Operations, Product

Cupid is a little vanilla out of the box. We are spending more time on customization and getting it...

Nov 2022
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Director

Product

Cupid is pretty solid across the board, and most customers say the same thing. It does give better...

Nov 2022
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Director

Culture, Value

Epic has a set price, and that does not change. Epic definitely helps us with our outcomes.

Nov 2022
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Director

Relationship

Historically, we had some vendors that were not engaged with us, so things were aging and falling...

Nov 2022
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Manager

Relationship, Product

Cupid does what it is supposed to do. The workflow is very well integrated, and it works well...

Oct 2022
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Manager

Operations, Product

With the way that Cupid is built, there are two ways of implementing the functionality for TEE...

Oct 2022
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Manager

Value

Cupid is very good, but we pay a lot for it. I think the product works well in and of itself. From...

Oct 2022
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Director

Operations

Our implementation of the echo templates was bumpy at the beginning. There was a change with Cupid's...

Oct 2022
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Director

Product

The biggest problem we have had is with discrete data moving between the different platforms we use,...

Oct 2022
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Manager

Relationship, Product

We find the reporting capabilities cumbersome and hard to use. It is irritating to us, as frontline...

Oct 2022
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Director

Product

Our providers have mixed feelings about the quality of Cupid’s structured reporting, but the...

Oct 2022
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Director

Product

Cupid is pretty mature and easy to use. The work queues are very standard, and I am comfortable with...

Oct 2022
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Manager

Product

Using Cupid from a cath lab standpoint, we see a nice correlation between pulling pieces of what we...

Oct 2022
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Manager

Product

It is nice that Epic is interfaced with other companies overall, but is hard to connect external...

Oct 2022
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Manager

Product

I think medication reconciliation is hard for a lot of people in the system, regardless of how much...

Oct 2022
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Manager

Operations

The implementation of Cupid requires a lot of time to go live. Epic offers a lot of useful features,...

Oct 2022
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