Cupid Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Relationship
Epic is always on top of development and innovation.
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Relationship
We have had a lot of turnover with the vendor's support people, but as a company, Epic always...
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Loyalty, Product
If Cupid met all our needs, we would be able to eliminate some third parties, so we aren't totally...
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Product
Our users are happy with the structured reporting. The only thing, and this hasn't come up recently,...
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Value
Our experience with Epic has been very positive. Cupid helps the providers with quality reporting as...
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Relationship
Epic works really well with their clients.
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Operations
We train our own physicians and our own users. The Epic certifications for analysts are good, but...
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Product
If people are doing structured reporting in a different solution, one of the advantages is that they...
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Operations
Epic generally does a great job of training us on the functionality in the system, but I feel like...
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Loyalty, Product
The vendor has a foundation version of the system where they built an example environment, and they...
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Relationship, Value
The vendor’s charges are competitive. The support is fine. Epic responds when we open Sherlock...
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Product
Cupid's biggest strength is its ability to leverage other aspects of Epic's workflow for providers...
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Relationship
The partnership we have with Epic is great. With security, I also have a technical services...
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Relationship, Product
Epic is really aggressive about AI stuff. They are just bonkers with development and innovation. I...
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Operations
A lot of Epic's training is formalized. People get certified, but realistically, that is just the...
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Product
My favorite thing about the product is its structure.
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Relationship
Epic's biggest strengths are their smart solutions, efficient service, and professionalism.
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Relationship, Product
The vendor's biggest opportunities for product improvement are with research and with their search database....
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Product
The biggest opportunity for product improvement is in the pediatrics area.
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Product
What I like most about the product is its versatility.
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Product
The biggest strength of the vendor is that they offer a great EHR that handles most cardiology needs....
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Product
Cupid's structured reports still need a bit of work when it comes to their usability. The reports...
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Relationship
Epic is always great about partnering with us. They keep getting better and better. Epic listens to...
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Product
We don't do much structured reporting on the invasive and noninvasive sides of Cupid. We mostly use...
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Operations
Epic provides a lot of training resources but not a lot of direct support. Training comes down to...
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Relationship
We have a very good relationship with Epic. Epic is super responsive. Epic will come on-site with us...
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Product
Cupid makes it easy for us to pull operational data so that we can get statistics more easily. The...
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Product
We would like to see some flexibility with the vendor's structured reports. Our cardiologists...
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Loyalty, Product
Epic is coming out with some AI options that will be very beneficial. We struggle with getting our...
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Operations, Product
Cupid is a whole system. It isn't just for cardiology. Once people spend more time on it and...
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Product
Epic's system integrates with all of our other systems, so all of our data is combined into one...
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Operations
Our implementation of Cupid was very smooth. We transferred our entire EMR, so our main issues were...
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Value
We have a whole dashboard that Epic could set up in terms of KPIs. Right when we log in, we can see...
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Relationship, Product
Epic has a Gold Stars program that they use to grade organizations and how well we have adopted the...
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Relationship
When we encounter an issue in Cupid, we create a ticket and have a TS person assigned to us...
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Operations, Product
Cupid is a difficult install, but our users love it. Our users wanted to get away from the solution...
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Loyalty, Relationship, Product
Vascular steps and reporting would be the only areas where I would want improvement, but I know that...
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Operations
Epic has a strong implementation team, and Epic does quarterly upgrades where they really deliver...
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Operations, Product
We have a fairly customized version of Cupid. We spent a lot of time getting it how we wanted it...
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Product
The one thing that seems to bother our EP team is that the system's reports show up under the...
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Loyalty, Relationship, Product
Epic is super responsive and really helpful. We are happy with them. Epic is working on a lot of AI...
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Relationship, Product
If there is a problem, it always goes up Epic’s chain of command.
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Product
Epic gives us releases. We update things at least twice every year. We don't have the same thing...
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Value
I have heard no complaints about the EP structured reporting. The users hardly ever complain. I...
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Relationship
Epic has the best customer service model of any vendor I have worked with. They are phenomenal. We...
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Operations, Product
There are still some workflow issues in the system. Also, organizations shouldn't deploy Cupid on...
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Value
Cupid drives tangible outcomes. I would say that Epic receives high ratings for giving us our...
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Operations, Product
Epic is basically building workflows. I am not sure about delivering technology. The vendor's...
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Relationship, Value
Our technical support person at Epic is always available. Epic doesn't charge for every little thing...
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Operations, Product
We always have upgrades. The number of upgrades we have is the only thing that I have disliked about...
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Relationship
Epic listens to us very well. When we need something, Epic does what they need to do to get us what...
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Loyalty, Product
Epic has come out with some really good functionality for Cupid. Cupid was their last big build. The...
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Product, Value
If we had structured reporting in Cupid for vascular work, I wouldn't have to do so much work on...
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Product
We took what was available in Cupid and then did some tweaking to meet our providers' requests....
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Relationship, Product
Epic is pretty proactive. We are integrating workflows into Cupid, so it rates top of the scale for...
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Relationship
Epic is Epic. They have a one-size-fits-all approach. We have to customize things on our own....
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Product, Value
Cupid is so damn expensive. There are always bugs, and there are always challenges with Cupid. Also,...
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Operations
Epic’s training is okay. Epic’s training is notoriously too general and not focused on the end...
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Product
Things have been good with Cupid so far. We have had it for a while, and our physicians are used to...
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Product
The biggest thing we did for our labs was to get a PDF spit out from our hemodynamics system and...
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Product
Cupid is a robust application. However, it is so robust that it can take a lot of digging to get...
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Value
With Epic, we have TS, and we pay quite a bit of money for it, but we usually don't get bills for...
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Loyalty
Cupid is part of our long-term plans because of the investment we have made in it, the functionality...
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Product
For structured reporting, Cupid is very flexible. It has very powerful reporting. Sometimes it is a...
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Loyalty, Product
We have adopted an Epic-first strategy, so if Epic has a tool, we want to evaluate it first. If it...
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Loyalty, Relationship
Epic is Epic. We have a few pieces of software in our organization that we consider to be our...
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Relationship, Product, Value
Cupid is great, but people either have Epic solutions or they don't. Because of that, a...
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Relationship, Operations
When we went live with Cupid, Epic put analysts on-site for some time to give us at-the-elbow...
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Product
The echo structured reporting from Cupid is edited within our organization. It is very usable. There...
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Product
Cupid is what it is. It does what it does. Cupid sometimes crashes, and then we have to get things...
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Product
The system's structured reporting for echo meets nearly all of our needs because we can report on...
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Relationship
I like the flexibility that we have. Epic has people who are continually developing things and who...
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Loyalty, Product
When it comes to improvements with the product, one of the things we have talked about is structural...
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Loyalty, Relationship
Cupid is definitely part of our long-term plans. Epic is the market leader for a reason. They...
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Relationship, Operations
For Cupid specifically, Epic tailors each application so that we will have a dedicated support...
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Product
Most of the limitations that we have seen with Cupid haven't been Epic's fault, but the alternatives...
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Commentary Summary
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