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Cupid Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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Director

Product

With Cupid, we have really turned around some of our physicians’ instruction reporting, and the...

Apr 2024
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Director

Product

Cupid has been very easy to integrate with. It has allowed us to send order messages and exchange...

Apr 2024
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Director

Product

For Cupid, cath is a fairly well-defined area where we can get very point-and-click oriented. The...

Apr 2024
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Director

Product

When we get beyond normal therapies and into specific areas like an L4 lumbar artery, Cupid has not...

Apr 2024
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Director

Operations, Product, Value

With Cupid, we end up getting a toolbox for in-house developers, so as new things come along, our...

Apr 2024
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Physician

Product

In Cupid, one functionality I would like to see is some logic cross-checking when I'm putting...

Feb 2024
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Physician

Product

When I edit things, the product doesn't automatically update. For example, the sonographer can put...

Feb 2024
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Physician

Relationship

We have an in-house IS team that handles tech issues, and they have counterparts at Epic that they...

Feb 2024
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Physician

Product

The interoperability is probably the biggest strength of Cupid. Everybody in our system sees our...

Feb 2024
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Physician

Loyalty, Product

When we started using Cupid, I was incredibly disappointed that we could not convince the...

Feb 2024
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Physician

Loyalty, Product

Epic promised that it would be very easy to customize things in the product. In the structured...

Feb 2024
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Physician

Operations

Epic does a decent job of preparing some job aids to circulate during the implementation, and they...

Feb 2024
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Physician

Relationship, Product

Epic made us feel like they were going to refine Cupid into something that made reporting, imaging...

Feb 2024
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Director

Loyalty, Product

Our people were unhappy with the reports and customizations available in our previous cardiology...

Feb 2024
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Director

Relationship

Epic works very closely with us to make sure we are in the know about what is being developed so...

Feb 2024
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Director

Value

Epic does not charge us for every little thing. They are, from a vendor relationship standpoint, one...

Feb 2024
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Director

Relationship

Epic's teams have routine calls with us, and we can set up one-on-ones with our tech support people...

Feb 2024
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Manager

Product

Cupid is more tailored to how the cath labs actually function than other systems are. The fact that...

Feb 2024
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Manager

Product

Since the last couple of upgrades of Cupid, the providers have been able to do so many cool things,...

Feb 2024
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Analyst/Coordinator

Relationship

We are really happy with our technical support person. We have had a really sweet ride with them...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

I hope that more reporting will come out of the system. I know that there will be a cath model...

Jan 2024
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Analyst/Coordinator

Operations

The last time we updated the system, that update went really well. Our technical support people knew...

Jan 2024
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Manager

Loyalty, Operations, Product

Compared to some of the other platforms I have used, Cupid is very user friendly. Some of the older...

Jan 2024
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Manager

Product

Cupid does seem to be consistent; it works when it needs to. We haven’t had any HIPAA breaks or...

Jan 2024
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Manager

Product

We like that there seem to be multiple ways to get the same results in Cupid. We can find a patient...

Jan 2024
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Manager

Operations

Our Cupid implementation seemed pretty smooth; we did have a couple of locations we had to almost...

Jan 2024
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Manager

Operations

Unless other areas of our organization are being trained, I haven’t actually seen or experienced any...

Jan 2024
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Manager

Product

Cupid’s integration is fantastic. We just integrated it with another vendor's solution, and that has...

Jan 2024
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Manager

Operations, Product

When we went live with Cupid, Epic did everything they possibly could to make everything go as...

Jan 2024
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Director

Relationship

Epic as a company does a nice job of trying to go above and beyond as a vendor. In fact, they see...

Dec 2023
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Director

Value

Epic is good about not nickel-and-diming us to death. Their system is very expensive, and I am not...

Dec 2023
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Director

Relationship, Product

Epic tends to want to be the one driving the bus. There is a certain way that they want people to...

Dec 2023
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Manager

Loyalty, Relationship, Product

Epic does constant upgrades and is making Cupid current, so they are staying with the times and are...

Dec 2023
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Manager

Loyalty, Product

Cupid’s workflow works correctly as designed, but it doesn’t work for our culture. There is a gap...

Nov 2023
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Manager

Product

One of the biggest things I like about Epic is that everything is fully tested when it goes out the...

Nov 2023
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Director

Product

Like any product, Cupid starts off as being a little rudimentary. Things that we had to expand with...

Nov 2023
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Director

Relationship

We had really good internal resources who got certifications in Cupid. The unfortunate thing is that...

Nov 2023
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Manager

Product

I like the integration and interoperability of the entire care continuum of Cupid.

Oct 2023
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Manager

Product

Epic could improve the drawing tools in Cupid. The tools are a little too simplistic. I would also...

Oct 2023
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Director

Operations

Epic does a good job with their training for Cupid's upgrades. The vendor went into compact forms a...

Oct 2023
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Analyst/Coordinator

Product, Value

To get our structured reporting where we wanted it in Cupid, there was some modification but not an...

Sep 2023
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Analyst/Coordinator

Product

We want to have bifurcation interventions allowed for drawing tools in Epic. We want to have an...

Sep 2023
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Manager

Product

Everything is going really well with Epic. The way that they structure their upgrades is stricter...

Sep 2023
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Manager

Product

Our major issue in Cupid right now is customizing it to the physicians' and clinicians' workflow. We...

Sep 2023
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Manager

Relationship

We are assigned a TS person for Cupid, and we can directly and immediately reach out to them if...

Sep 2023
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Manager

Relationship, Operations, Product

Epic hosts our servers, and there was a time when the transaction speed dipped a little, so they...

Sep 2023
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Manager

Loyalty

We decided to go with Cupid because some of our new people had worked with it in the past and had...

Sep 2023
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CMIO

Product

We are one of the larger users of Cupid. Other Epic products are more heavily used across the Epic...

Aug 2023
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CMIO

Relationship

Epic’s support team is really good at resolving problems. We usually have dedicated technical...

Aug 2023
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CMIO

Operations

When we went live with some new structured reports in Cupid, even though people were familiar with...

Aug 2023
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CMIO

Product

Cupid adds so many discrete values within the reporting structure. When we transmit things across...

Aug 2023
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Analyst/Coordinator

Loyalty, Operations, Product

My one problem with Epic is that there are so many upgrades. We have upgrades every six months. Once...

Aug 2023
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Analyst/Coordinator

Relationship

Epic strives to improve, stay current, and use feedback from other organizations. Even though I...

Aug 2023
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Director

Product

The system is what we make of it, including how we build it and how people want us to build it. The...

Aug 2023
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Analyst/Coordinator

Operations

With Cupid, we didn't get as many implementation instructions as we did for another Epic product,...

Aug 2023
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Analyst/Coordinator

Product

Cupid has definitions in it. We just have to pull up the frequently asked questions. Reporting is...

Aug 2023
||
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Analyst/Coordinator

Product, Value

Cupid definitely works well. As far as straight data entry goes, our people love it. Cupid is easy...

Aug 2023
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Analyst/Coordinator

Product

Cupid only meets about a third of our goals and needs, but the things it does are still very...

Aug 2023
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Physician

Product

The problem is that Cupid is designed for cardiology and doesn't cover many vascular surgery cases....

Aug 2023
||
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Physician

Product

There is not much I like about Cupid. Epic needs to address common peripheral interventions like...

Aug 2023
||
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Physician

Product

What I like about Cupid are the premade templates that pop up when we click on the image and say...

Aug 2023
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Director

Product

Cupid does not integrate well with our cardiology PACS. We have a very unique specialty, and there...

Aug 2023
||
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Director

Product

The product’s structured reporting is very seamless, and our cardiologists want additional...

Aug 2023
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Director

Relationship

Epic comes on-site and is very proactive with their development team.

Aug 2023
||
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Physician

Product

We need to have a lot more options for the templates and the procedures that we are able to do....

Aug 2023
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Physician

Relationship, Product

Epic doesn't keep their promises because when I reached out to them to add templates and I told them...

Aug 2023
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Director

Product, Value

We have been able to use Epic's Slicer Dicer to really dive into some of the structured data we have...

Jul 2023
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Director

Product

It can take us a while to use Cupid with the different technologies and integrations we have made...

Jul 2023
||
(0)
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Director

Product, Value

Cupid provides our organization with a lot of nuanced flexibility when it comes to streamlining our...

Jul 2023
||
(0)
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Director

Operations, Product

Once Cupid was implemented, it gave us an automated and highly customizable platform where we could...

Jul 2023
||
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Director

Loyalty, Relationship

Epic will come out for site visits to review our workflows and see how they can take our real-world...

Jul 2023
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Director

Product

If there were an organization looking for the ability to streamline the integration of certain tests...

Jul 2023
||
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Director

Product, Value

We saw wins with the system on its front line and back end, and we have been able to leverage our...

Jul 2023
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Physician

Relationship, Operations

Epic has made a lot of progress in terms of the stock foundation forms, but making sure there is...

Jul 2023
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Physician

Relationship

I appreciate the vendor's ability to collaborate and bring ideas through their brain trust and...

Jul 2023
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Manager

Value

Epic is not the best at avoiding charging for every little thing, but they are not too bad. The...

Jun 2023
||
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Manager

Product

Cupid is working really well. It gives our providers what they need, and we don't have any large...

Jun 2023
||
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Manager

Product

We want the ability to transfer an image in from the outside, read it in Cupid, and get it back....

Jun 2023
||
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Manager

Relationship, Product

We update Cupid regularly, and it is always a smooth process. I can't think of any hiccups that have...

Jun 2023
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Manager

Operations

Training is really hard with an application as big as Epic's. Their process is rough, but that is...

Jun 2023
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Manager

Product

Epic is growing every day in integration; they are really strong in that area.

Jun 2023
||
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Manager

Relationship, Operations

We have an assigned person for each application with Epic, and Epic does a really good job of making...

Jun 2023
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Director

Product

Cupid has a lot of hard-stop requirements, so we are having to do a lot of post hoc work on cases....

Jun 2023
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Director

Loyalty, Value

We moved to Epic's system so that our medical records could be more complete when the cases were...

Jun 2023
||
(0)
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Manager

Product

Personally, I don't like Cupid. The product is cumbersome, and it slows down our processes. Things...

Jun 2023
||
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Manager

Operations

We get upgrades for the system, but I don't know whether those upgrades make any difference for us....

Jun 2023
||
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Manager

Product

One thing that our staff members are frustrated with is trying to get resources for scheduling. For...

Jun 2023
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