Cupid Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship, Operations
Epic's support has been really good. A lot of the pain I gathered in Cupid's structured reporting...
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Loyalty
We went live with Epic's structured reporting in tandem with switching to a new PACS vendor. Prior...
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Culture, Relationship
Epic has kept all their promises up until now, but they have a couple of promises that they really...
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Product
We have been live on Cupid for a while. The biggest thing that I have heard from some of the...
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Product
We upgrade Cupid often, and we have to have downtime for that. That isn't necessarily Epic's fault....
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Operations
With Cupid, we train ourselves, so we have training teams for a lot of different areas in the...
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Relationship
Epic constantly strives to improve and to listen to what different organizations need. Epic needs to...
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Relationship, Operations
We have superusers for Cupid in each area. Those superusers are really hands-on about letting us...
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Relationship
We are really happy with the support that we receive from Epic. Epic's people are very present. We...
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Relationship, Product
There is nothing unexpected in Cupid. There have been a lot of developments with AI and user...
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Product
Epic has a really good system. They push notes out to us in advance. We have a technical services...
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Operations
We train users in Cupid ourselves. The vendor doesn't do that training. Epic has good training...
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Operations, Product
Cupid's upgrades have been standard. For a while, we were scheduled to take upgrades right after...
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Operations
Earlier when we implemented, I don't think I would have been satisfied with the quality and...
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Product
The advantage of Cupid is that it is fully integrated with the clinical and structured reporting...
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Loyalty, Product
I would tell someone looking into the product that they should invest the effort up front in...
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Relationship, Product
Epic now has a pretty clear road map, and there are mechanisms to engage with that road map for...
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Loyalty, Product
From an improvement standpoint, there are workflows that relate particularly to trainees, like using...
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Product
Cupid meets most of our structured reporting needs. It is easy to use, but it doesn't have an...
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Relationship
If Epic makes a promise, they keep it. But there are a lot of things that Cupid just can't do that...
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Loyalty, Value
We put a lot of effort, time, and money into Cupid. We are not getting rid of it. We really wouldn't...
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Loyalty, Product
I want quality and revenue, and I want them now. That is a huge undertaking. The vendor wants to...
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Value
I'm sure Epic is going to nickel-and-dime us to death like everybody else. Nothing is free. The next...
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Relationship
Recently, we have had some bumps just because of staffing changes on Epic’s side. But overall,...
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Loyalty, Product
Cupid is cardiology specific, but the build is more cumbersome than the build with a vendor I...
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Relationship
Epic has a person assigned to our site and a Cupid TS person assigned to us who I can reach out to....
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Operations
We are very happy with the quality of Epic’s implementation services for any recent upgrades. Epic...
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Product
I know Cupid at a high level, and I don't hear any complaints about it. The system does what it is...
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Relationship
Epic is constantly innovating. We don't have any concerns there. I'm sure there is some stuff on the...
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Relationship, Product
Cupid has all the features we need. Epic is constantly improving things, so I always feel like there...
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Loyalty, Product
We get complaints from our cardiologists about Cupid from time to time. Our people want something...
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Culture, Value
Epic doesn't avoid extra charges. When we try to do module implementations, it is mind-boggling to...
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Value
We are embedded with Epic's systems. Organizations have to buy Cupid if they are going to do...
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Operations
Epic's training is really poor. Epic doesn't focus on the actual needs of end users. They just dump...
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Relationship, Product
Cupid is very integrated with our systems. Everyone is on the same structured reports. Epic is very...
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Product
Epic gives users plenty of advance notice when they are changing something and when there are...
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Product
When we want to customize something in Cupid, the system's structure is too rigid. The solution...
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Product
I wouldn't buy Cupid again. Epic said that it was very versatile and that it could do certain...
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Product
We choose to use panels in nuclear medicine. When it comes to scheduling cardiology things, we do a...
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Operations, Product
We use structured reporting for everything, including echo, cath, and vascular, and Cupid meets the...
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Product
With Cupid, we have really turned around some of our physicians’ instruction reporting, and the...
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Product
Cupid has been very easy to integrate with. It has allowed us to send order messages and exchange...
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Product
For Cupid, cath is a fairly well-defined area where we can get very point-and-click oriented. The...
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Product
When we get beyond normal therapies and into specific areas like an L4 lumbar artery, Cupid has not...
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Operations, Product, Value
With Cupid, we end up getting a toolbox for in-house developers, so as new things come along, our...
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Product
In Cupid, one functionality I would like to see is some logic cross-checking when I'm putting...
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Product
When I edit things, the product doesn't automatically update. For example, the sonographer can put...
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Relationship
We have an in-house IS team that handles tech issues, and they have counterparts at Epic that they...
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Product
The interoperability is probably the biggest strength of Cupid. Everybody in our system sees our...
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Loyalty, Product
When we started using Cupid, I was incredibly disappointed that we could not convince the...
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Loyalty, Product
Epic promised that it would be very easy to customize things in the product. In the structured...
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Operations
Epic does a decent job of preparing some job aids to circulate during the implementation, and they...
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Relationship, Product
Epic made us feel like they were going to refine Cupid into something that made reporting, imaging...
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Loyalty, Product
Our people were unhappy with the reports and customizations available in our previous cardiology...
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Relationship
Epic works very closely with us to make sure we are in the know about what is being developed so...
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Value
Epic does not charge us for every little thing. They are, from a vendor relationship standpoint, one...
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Relationship
Epic's teams have routine calls with us, and we can set up one-on-ones with our tech support people...
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Product
Cupid is more tailored to how the cath labs actually function than other systems are. The fact that...
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Product
Since the last couple of upgrades of Cupid, the providers have been able to do so many cool things,...
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Relationship
We are really happy with our technical support person. We have had a really sweet ride with them...
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Loyalty, Product
I hope that more reporting will come out of the system. I know that there will be a cath model...
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Operations
The last time we updated the system, that update went really well. Our technical support people knew...
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Loyalty, Operations, Product
Compared to some of the other platforms I have used, Cupid is very user friendly. Some of the older...
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Product
Cupid does seem to be consistent; it works when it needs to. We haven’t had any HIPAA breaks or...
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Product
We like that there seem to be multiple ways to get the same results in Cupid. We can find a patient...
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Operations
Our Cupid implementation seemed pretty smooth; we did have a couple of locations we had to almost...
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Operations
Unless other areas of our organization are being trained, I haven’t actually seen or experienced any...
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Product
Cupid’s integration is fantastic. We just integrated it with another vendor's solution, and that has...
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Operations, Product
When we went live with Cupid, Epic did everything they possibly could to make everything go as...
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Relationship
Epic as a company does a nice job of trying to go above and beyond as a vendor. In fact, they see...
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Value
Epic is good about not nickel-and-diming us to death. Their system is very expensive, and I am not...
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Relationship, Product
Epic tends to want to be the one driving the bus. There is a certain way that they want people to...
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Loyalty, Relationship, Product
Epic does constant upgrades and is making Cupid current, so they are staying with the times and are...
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Loyalty, Product
Cupid’s workflow works correctly as designed, but it doesn’t work for our culture. There is a gap...
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Product
One of the biggest things I like about Epic is that everything is fully tested when it goes out the...
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Product
Like any product, Cupid starts off as being a little rudimentary. Things that we had to expand with...
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Relationship
We had really good internal resources who got certifications in Cupid. The unfortunate thing is that...
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Product
I like the integration and interoperability of the entire care continuum of Cupid.
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Product
Epic could improve the drawing tools in Cupid. The tools are a little too simplistic. I would also...
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Operations
Epic does a good job with their training for Cupid's upgrades. The vendor went into compact forms a...
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