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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

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We recently got really excellent resources from Pivot Point Consulting. One is a project manager,...

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Pivot Point Consulting has acted like they very much want our business and has continually done...

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There is a natural disconnect that we have to overcome with any consultant or consulting vendor. In...

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The vendor was assertive. We asked them for a few reports to give us a good sense of everything they...

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The vendor didn't need to do much from a strategic perspective. They guided us by giving us the...

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Pivot Point Consulting helped us get a good sense of our organization's financial health at any...

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There was a bit of back-and-forth on our end about what we wanted to see from the vendor and how we...

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CFO

One thing I really like about Pivot Point Consulting is that they have kept us to our timeline. If...

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CFO

Pivot Point Consulting showed us quite a few things that we needed to do, and that was great....

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We weren't very efficient with our new IT systems, and we didn't fully utilize all the tools and...

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At first, we felt like Pivot Point Consulting was nickel-and-diming us because the billing was front...

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Manager

Initially, we were leaning on a couple of Pivot Point Consulting folks for some bigger insights into...

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Pivot Point Consulting is very pricey; I don’t agree with a lot of the consultants' pricing models...

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We didn’t take advantage of some of Pivot Point Consulting’s resources, but hindsight is 20/20. The...

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Director

The vendor helped us acquire an additional developer for our projects. This individual worked with...

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Director

We determined that we had been doing a lot of customizations for our EHR. We have become aware of an...

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Director

We weren't doing a good job of documenting our system and procedures. During our projects with the...

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We identified the need to bring in someone with more depth and breadth of experience, so we engaged...

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Director

Our interim help from Pivot Point Consulting had prior experience in high-level roles across...

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Director

We picked Pivot Point Consulting to identify and secure a replacement for a CIO role, and they did...

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Director

I haven’t engaged other organizations imminently, so I don’t have a good frame of reference for...

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Director

Pivot Point Consulting is very responsive. We ask them for something, and they try hard to get it to...

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Director

We are a fairly decent-sized entity, but from a Community Connect perspective, we are small. Pivot...

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Director

We are an Epic shop as far as our enterprise EHR goes. The basic premise of our Community Connect...

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Director

Pivot Point Consulting consistently meets or exceeds my expectations. The executives are involved,...

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Director

My overall satisfaction is very high, but a top score would mean everything is perfect. I don’t...

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Director

We worked with other vendors, and they were okay. My problem with other vendors was that they didn’t...

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Director

I would rate Pivot Point Consulting’s strategic ability high. We did get some good direction from...

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Director

Pivot Point Consulting did very well at driving tangible outcomes for us. Pivot Point Consulting was...

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Director

I really don't think there was much Pivot Point Consulting could have improved. We were in a very...

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Director

Our partnership with Pivot Point Consulting was very strong, and that helped us during the COVID-19...

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Director

We had to switch out consultants a few times because they weren’t a good fit with our organization...

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Manager

Pivot Point Consulting was really great about adapting to COVID-19. We asked them a lot of...

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Manager

We had numerous vendors on the table, and we were really pleased with what we had done historically...

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Manager

The vendor has a wealth of experience. They have been able to help us think through some complex...

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Manager

Sometimes things take longer than I would hope, but perhaps that is just because the vendor is very...

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Manager

The contact who I had with Pivot Point Consulting pretty much handled any questions that came up....

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Manager

The vendor provided resources that were very knowledgeable about our particular project. The...

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Director

I would say that Pivot Point Consulting met expectations pretty solidly, but I guess our...

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Director

Pivot Point Consulting did a very good job of bringing high level resources who could engage on...

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