PACS Aurora (Global) (Mostly Brazil) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship
Whenever Pixeon's team identifies something, they will always notify us proactively. When there is...
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Value
Pixeon doesn't avoid charging for every little thing. Even when we request an internal configuration...
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Relationship, Product
Pixeon has always maintained a solid relationship with us. They meet our needs properly. Their...
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Product
The product itself is fine, but users sometimes struggle. Physicians or patients don’t always notice...
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Relationship, Product
Pixeon’s PACS includes post-processing and AI features for specific areas, and that shows that the...
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Loyalty, Product
The PACS needs to connect with mainly HIS products. We are currently developing a new integration. I...
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Relationship, Product
The system has been running smoothly. We have added more modalities to the PACS, and it has been...
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Loyalty
If I were making the product decision again, I would study the decision more carefully. Our...
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Product
Having AI within PACS Aurora could help with diagnostics. Imagine a radiologist reviewing 100 images...
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Product
Pixeon's strength is diversity. I like the comprehensiveness of PACS Aurora.
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Product
Some areas of improvement opportunity for PACS Aurora include increasing compatibility with other...
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Product
I would definitely look into other PACS products if I were looking because there are some things I...
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Relationship, Product
I have very smooth access to PACS Aurora. Inside the hospital, outside, or wherever I am, I don’t...
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Relationship, Product
If the IT department isn't talking about systems or vendors, it means everything is working fine. We...
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Loyalty
The team requested that everything be unified in a single platform for better integration, so we...
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Product
We use multiple Pixeon systems, and the integration between them causes communication issues. Pixeon...
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Relationship, Product
Sometimes Pixeon can’t meet our needs in new situations, and PACS Aurora isn’t entirely intuitive.
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Loyalty, Relationship
If I were starting over, I would choose Pixeon again because of the consistency of their product,...
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Relationship
When we need support, Pixeon reaches out, tries to understand the issue, and often provides a...
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Relationship
Proactive contact from Pixeon’s support people doesn’t exist today. They only reach out to offer...
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Product
Whenever Korus is updated, the update often introduces issues that disrupt operations. Pixeon should...
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Relationship
I would tell others that PACS Aurora is quite an intuitive system and that, depending on the...
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Product
Some functions are a bit more complex for us to try to understand. We need an improvement in the...
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Operations, Product
Initially, we had integration issues with PACS Aurora. We had to do a lot of internal development....
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Product
I would like more communication from Pixeon and more agility to put in upgrades for PACS Aurora....
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Relationship
Pixeon’s support is very slow. The web support team that we have answers everything, but it takes a...
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Loyalty, Operations
Pixeon is going to give us new training so that we can use the tools in PACS Aurora better, and we...
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Loyalty, Product
We were very disappointed with PACS Aurora. There was a chronic problem that involved a delay in...
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Product
PACS Aurora captures images, and we can visualize everything. Also, the report portal in PACS Aurora...
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Product
Sometimes we have instances of PACS Aurora that aren’t on the same versions, and if they aren’t on...
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Loyalty, Product
We would choose to buy Pixeon again because of the diagnosis of images the PACS provides and what...
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Product
There are many products on the market, and each one has its problems and its virtues. So, someone...
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Relationship
PACS Aurora is extremely stable, and we have used Pixeon’s support very few times. We send...
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Product
There are some things that exist in other PACS that we don’t have in PACS Aurora, but that is okay.
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Loyalty, Product
We have been using PACS Aurora for a while now. With the limitation of displacement and everything...
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Product
A very strong point of the product is its compatibility both with Windows and Mac OS. We also have...
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Loyalty, Product
It is hard to improve this specific solution. I think this is Pixeon’s gold. They really develop a...
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Operations, Product
People had a very good facility in the implementation to adapt to use the product. It's really cool....
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Loyalty, Value
One of the reasons I put Pixeon’s grade a little lower is because of the cost-benefit ratio. The...
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