Commentary Summary
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User Commentary
Product
PACS Aurora has been good, stable, and mature recently. We haven’t had many incidents.
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Relationship
We have had no problem getting support for our infrastructure from Pixeon. Also, being proactive is...
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Relationship
Pixeon should talk with their customers before developing something so that customers can provide...
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Loyalty
Pixeon is a little behind in the market. For example, there are other vendors that are better...
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Product
PACS Aurora is a quality product, and it is a little better at interoperability than our EHR because...
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Relationship
Pixeon lacks a little in management, in being able to accelerate things, and in being able to see...
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Loyalty, Value
PACS Aurora serves us well, but we are going through a financial analysis and looking for something...
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Product
I have used many PACS products that are simpler than PACS Aurora, but for visualization, image...
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Product
One area where PACS Aurora struggles is in PET-CT images. The PET-CT merger doesn’t have the...
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Product
There are always lots of problems with upgrades in PACS Aurora, and there aren’t a lot of new things...
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Relationship
When I ask my Pixeon contact things, they have contacts that send me things. I am able to resolve...
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Relationship
There isn’t any executive involvement from Pixeon, and I don’t see them searching us out to ask us...
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Product
We don’t have many complaints about PACS Aurora.
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Operations, Product
We are able to integrate other systems with PACS Aurora all of the time. Also, our last upgrade for...
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Relationship
Our users like the system a lot; it is user friendly and rich in functionalities. Pixeon's team is...
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Operations, Product
Pixeon could improve the implementation of the system with regard to data migration. We replaced our...
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Product, Value
PACS Aurora is a great PACS, and we are fully satisfied with it. It functions well and is very...
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Loyalty, Product
Our PACS Aurora is not on the latest version, so the solution is sometimes limited, and we haven’t...
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Value
Pixeon charges what is fair, and they aren’t as annoying about charging as some other vendors are....
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Relationship
Pixeon has put commercial intermediaries in the state capitals, and that has improved communication...
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Relationship
We can’t establish a defined contact at Pixeon who knows our environment and has the involvement...
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Loyalty
We are excited to migrate to the new version. Pixeon is investing in their technology and is a good...
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Product
PACS Aurora is user friendly; our users are very pleased with the system, and it integrates well...
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Loyalty
Sometimes, the system is slow to respond and display the images, and we think that is because we...
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Relationship
The support team is slow to respond. We wish we could contact them directly instead of submitting...
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Relationship
From a customer relationship perspective, we have a good relationship with the vendor. Our client...
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Product
We love PACS Aurora. It has no issues and works as promoted, and our users are happy with it. On top...
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Product
PACS Aurora doesn’t restrict us, and it meets our needs perfectly. We don’t have a lot to complain...
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Relationship
Pixeon’s support is quick when we need something.
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Relationship
We have no issues with Pixeon. We have a good relationship with the vendor, and they support us on a...
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Loyalty
We are moving away from Pixeon because we are consolidating things, but the decision to move away...
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Relationship
The vendor's strength is their great support.
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Culture, Value
I would like to see Pixeon have different pricing tiers for small hospitals. The vendor's monthly...
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Product
PACS Aurora is a good tool, and it is more user friendly than some other solutions we have.
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Value
Pixeon looks for opportunities to charge, and that is bad for customers because we expect the vendor...
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Relationship
We don’t have difficulties with Pixeon’s support team. They are attentive, and we have a good...
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Loyalty
There were several factors why we went with PACS Aurora. One of them was that the product had a...
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Relationship
Pixeon could deliver improvements more quickly. When we ask for a change, customization, or...
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