PACS Aurora (Global) (Mostly Brazil) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship
Whenever Pixeon's team identifies something, they will always notify us proactively. When there is...
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Value
Pixeon doesn't avoid charging for every little thing. Even when we request an internal configuration...
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Relationship, Product
Pixeon has always maintained a solid relationship with us. They meet our needs properly. Their...
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Product
The product itself is fine, but users sometimes struggle. Physicians or patients don’t always notice...
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Relationship, Product
Pixeon’s PACS includes post-processing and AI features for specific areas, and that shows that the...
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Loyalty, Product
The PACS needs to connect with mainly HIS products. We are currently developing a new integration. I...
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Relationship, Product
The system has been running smoothly. We have added more modalities to the PACS, and it has been...
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Loyalty
If I were making the product decision again, I would study the decision more carefully. Our...
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Product
Having AI within PACS Aurora could help with diagnostics. Imagine a radiologist reviewing 100 images...
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Product
Pixeon's strength is diversity. I like the comprehensiveness of PACS Aurora.
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Product
Some areas of improvement opportunity for PACS Aurora include increasing compatibility with other...
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Product
I would definitely look into other PACS products if I were looking because there are some things I...
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Relationship, Product
I have very smooth access to PACS Aurora. Inside the hospital, outside, or wherever I am, I don’t...
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Relationship, Product
If the IT department isn't talking about systems or vendors, it means everything is working fine. We...
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Loyalty
The team requested that everything be unified in a single platform for better integration, so we...
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Product
We use multiple Pixeon systems, and the integration between them causes communication issues. Pixeon...
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Relationship, Product
Sometimes Pixeon can’t meet our needs in new situations, and PACS Aurora isn’t entirely intuitive.
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Loyalty, Relationship
If I were starting over, I would choose Pixeon again because of the consistency of their product,...
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Relationship
When we need support, Pixeon reaches out, tries to understand the issue, and often provides a...
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Relationship
Proactive contact from Pixeon’s support people doesn’t exist today. They only reach out to offer...
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Product
Whenever Korus is updated, the update often introduces issues that disrupt operations. Pixeon should...
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Relationship
I would tell others that PACS Aurora is quite an intuitive system and that, depending on the...
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Product
Some functions are a bit more complex for us to try to understand. We need an improvement in the...
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Operations, Product
Initially, we had integration issues with PACS Aurora. We had to do a lot of internal development....
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