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User Commentary
Operations, Product
The government came out with a new mandated survey. It is a nightmare to manage this one. PRC is...
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Relationship, Operations
PRC has professional trainers that help us. They have amazing attitudes, and they are very helpful...
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Relationship
PRC is a fantastic partner. We renewed the contract, and they are one of my favorite vendors. They...
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Operations, Product
PRC's data feels a little clunky, and it is not easy to pull once we get someone trained. I get the...
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Relationship
If we email PRC, they are on it. I feel bad that I am not more on it because they are so on it. If I...
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Relationship
PRC’s customer service is unbeatable. The customer service people are amazing in every way. They are...
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Loyalty, Operations, Product
I wish there were a bit more integration. When I went to a conference put on by another vendor, I...
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Product
We use PRC’s voice-of-the-patient report because we can see what the patient said. The vendor offers...
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Relationship, Product
PRC has been able to capture patient surveys for us and provide us with current reports on...
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Product
The reporting piece in PRC is not really intuitive when it comes to where I click a button to go to...
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Relationship
The biggest thing that I have loved about PRC is that they have been really responsive to any...
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Relationship
When we went from the phone surveys to the web surveys, PRC’s technical team was really good at...
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Relationship
We have a support manager who checks in with us, and if we have any questions, we can reach out to...
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Product
Something that PRC could improve is how we set up the automated reports because the process is a...
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Relationship
I have worked with many vendors over the years. If we tell PRC our ideal state for our product, they...
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Relationship
One of the biggest benefits of PRC is that they always ask for our feedback and let us trial new...
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Product
If I could just put in the parameters, run a report, and then hand that report to somebody, that...
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Relationship
With pretty much every other healthcare vendor I have met with, I have at least had an opportunity...
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Product, Value
We really haven't seen a whole lot of benefit from using the PRC solution. We probably have a higher...
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Loyalty
We are leaving PRC because there is a transparency issue with the data and issues with understanding...
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Operations
The training for using the PRC website is lacking. The website is so robust and has so many facets,...
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Product
We have to create and upload files with PRC, and that is how things worked with all our previous...
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Relationship, Operations
We have had some gaps with PRC because we went live with a new EMR and we haven't really touched...
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Loyalty, Relationship
PRC has given us the best support we have had compared to what other organizations have given us,...
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Loyalty
We mostly use PRC because HCAHPS is a requirement. And we are currently implementing PRC for other...
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Product, Value
Thanks to PRC, we are getting more patient comments. We can look at areas where we want to increase...
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Relationship
When we have issues, PRC’s response is fantastic. If I have a question about a result or anything,...
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Operations
As we have brought more people on, we have had to do additional training, and PRC has been all over...
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Product
I have only had one complaint about PRC from a patient trying to figure it out, so I assume it is...
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Product, Value
PRC is less expensive than other platforms. I can go into the program and look at my data daily, and...
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Operations
I don't think PRC has anything set up for training unless we ask for it. We also do not get...
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Relationship, Value
We would like to see our metrics improve; that is our tangible outcome. I don't know that PRC is...
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Product
Some of our outpatient areas get automatic surveys sent to them from PRC on their phones, and the...
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Relationship
I know who my representative is at PRC; they are very pleasant. If I have an issue and reach out to...
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Relationship, Product
Our experience with PRC is good. They are consistent. We don't go very deep with them. We don't look...
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Relationship, Product
There is a delay in responsiveness with PRC. They have some unkept promises with reporting. We...
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Relationship
In my opinion, PRC has been a really great partner. I have worked with other vendors in the past,...
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Relationship
One of our team members from PRC will join us at our patient experience meetings, and they will...
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Product
We often see patients who are confused with the system's electronic surveys. Those patients...
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Relationship
PRC is great at making promises. Their delivery on those promises isn't always as quick as we would...
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Relationship, Product
Our integration between PRC and our EMR went exceptionally well, especially since we have made a lot...
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Relationship
PRC does a great job of empowering their staff members. From their frontline staff members to their...
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Relationship
PRC's senior leaders come in sometimes to talk about different initiatives, share feedback, and...
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Loyalty
My future satisfaction with PRC comes back to the discharge phone call process. It would be nice if...
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Product, Value
I believe my organization likes the phone-call approach of PRC versus having the letter survey...
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Product
I would like to see a higher number of charts available. For example, when we do heat maps, we see...
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Relationship
PRC has an excellent team, and that is what makes a vendor good. I don't think it is just the...
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Operations
PRC brought several hospitals together and had a great webinar discussion. If they continue to do...
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Relationship, Product
Compared to other organizations that we have worked with, PRC has good action planning. Our employee...
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Relationship
The communication from PRC is great. The responsiveness of the team and the help that they provide...
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Value
To help us feel that we are receiving more of our money's worth, the vendor could make their system...
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Relationship
I haven't really had any issues with PRC's service. I have had good experiences dealing with the...
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Relationship
I have never dealt with an executive from PRC on any level. I think that more involvement would be...
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Value
I think PRC is satisfactory as far as patient satisfaction tools go. I wish the vendor would use a...
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Value
While PRC's product is easy, it is a phone interview, and that sometimes can be perceived as...
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Relationship
PRC is responsive, and they will almost immediately respond via email or phone call, and the...
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Relationship, Product
For post-discharge phone calls, the reporting is still a little clunky. It is not very user...
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Product
One thing that is very challenging for end users is that our patient experience goals are not...
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Product
We have different platforms. Some of our surveys are done via phone. That is very easy. For our...
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Culture
I was able to see a demo recently for some new stuff, but it hasn't come out yet, and I'm waiting...
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Product
PRC has given us the ability to show outcomes based on physician group, unit, and DRG, and PRC has...
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Value
PRC is an expensive tool, but the government tells us we have to buy it. I think PRC is a good value...
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Relationship, Product
PRC has good people, and their people are filling the gap in the product. The PRC tool does what we...
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Product
I would not purchase PRC again. The database for our area is so small. Another vendor has many more...
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Relationship
The people I work with directly are very good. Everyone has been responsive. PRC did some online...
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Product
I’m not very satisfied with PRC delivering new technology that meets my needs because I was on...
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Product
PRC only downloads the surveys twice a week. Another vendor's product downloads them daily. It would...
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Product
The UI in PRC is a little clunky, and there are not a lot of options to slice and dice data on the...
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Operations
I would buy from PRC again. PRC is working well for our organization. A strength of the product is...
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Relationship
PRC's support team is very responsive, and PRC responds well. I don't see that we are going to have...
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Product
A strength of the product is I can drill down to the data that I want. For example, I can drill down...
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Relationship
As far as I'm concerned, we have gotten good service from PRC. I have enjoyed our relationship with...
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Relationship
Because we are a small organization, people are a little more hesitant to do the PRC surveys. We...
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Relationship, Product, Value
PRC has been fantastic, and we are very pleased with them. Since we have been using them, our...
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Operations
PRC gives us the best bang for our buck, and they are extremely helpful. The implementation from PRC...
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Operations
It would be nice if PRC had a library or something where it was easy to get training information for...
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Value
I would buy PRC's product if the price were good. PRC doesn't nickel-and-dime me. If they did, that...
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Operations
The implementation with PRC was fine. I did the training, and it was easier for me to train my...
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Relationship
I haven't had any issues with PRC not understanding something. I think PRC is proactive, and they...
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Product
PRC is a survey vendor, so the product functions. We are mandated to survey, and we have to have the...
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