PRC Commentary
Filtered view: All

Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Relationship, Product

The issue isn't that PRC isn’t meeting my needs. We just have the wrong products for where we are in...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We don't really use PRC's phone support. These days, everything is online, so we submit help...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

PRC’s report generation was a bit challenging. We were trying to get customer reports, and PRC...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The government came out with a new mandated survey. It is a nightmare to manage this one. PRC is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

PRC has professional trainers that help us. They have amazing attitudes, and they are very helpful...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PRC is a fantastic partner. We renewed the contract, and they are one of my favorite vendors. They...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

PRC's data feels a little clunky, and it is not easy to pull once we get someone trained. I get the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If we email PRC, they are on it. I feel bad that I am not more on it because they are so on it. If I...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PRC’s customer service is unbeatable. The customer service people are amazing in every way. They are...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

I wish there were a bit more integration. When I went to a conference put on by another vendor, I...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We use PRC’s voice-of-the-patient report because we can see what the patient said. The vendor offers...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

PRC has been able to capture patient surveys for us and provide us with current reports on...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The reporting piece in PRC is not really intuitive when it comes to where I click a button to go to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The biggest thing that I have loved about PRC is that they have been really responsive to any...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we went from the phone surveys to the web surveys, PRC’s technical team was really good at...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a support manager who checks in with us, and if we have any questions, we can reach out to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Something that PRC could improve is how we set up the automated reports because the process is a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have worked with many vendors over the years. If we tell PRC our ideal state for our product, they...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

One of the biggest benefits of PRC is that they always ask for our feedback and let us trial new...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If I could just put in the parameters, run a report, and then hand that report to somebody, that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With pretty much every other healthcare vendor I have met with, I have at least had an opportunity...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We really haven't seen a whole lot of benefit from using the PRC solution. We probably have a higher...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are leaving PRC because there is a transparency issue with the data and issues with understanding...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training for using the PRC website is lacking. The website is so robust and has so many facets,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have to create and upload files with PRC, and that is how things worked with all our previous...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

We have had some gaps with PRC because we went live with a new EMR and we haven't really touched...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

PRC has given us the best support we have had compared to what other organizations have given us,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We mostly use PRC because HCAHPS is a requirement. And we are currently implementing PRC for other...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



​