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PRC Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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Featured  Report

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
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User Commentary

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Director

Product

Regarding the improvements that have been made to help with ease of use, those changes were more to...

Dec 2024
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Director

Product

The electronic surveys are really well received, and we get more responses than I would have...

Dec 2024
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Director

Relationship

The support from PRC is hard to beat. When I get on the chatbot with them and ask a question, I...

Dec 2024
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Director

Relationship, Product

It seems like we get a lot more responses from PRC than we have ever gotten from a patient...

Dec 2024
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VP/Other Executive

Relationship, Product

The issue isn't that PRC isn’t meeting my needs. We just have the wrong products for where we are in...

Nov 2024
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VP/Other Executive

Relationship

We don't really use PRC's phone support. These days, everything is online, so we submit help...

Nov 2024
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VP/Other Executive

Relationship, Product

PRC’s report generation was a bit challenging. We were trying to get customer reports, and PRC...

Nov 2024
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Director

Operations, Product

The government came out with a new mandated survey. It is a nightmare to manage this one. PRC is...

Jul 2024
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Director

Relationship, Operations

PRC has professional trainers that help us. They have amazing attitudes, and they are very helpful...

Jul 2024
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Director

Relationship

PRC is a fantastic partner. We renewed the contract, and they are one of my favorite vendors. They...

Jul 2024
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