PRC Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Product
The issue isn't that PRC isn’t meeting my needs. We just have the wrong products for where we are in...
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Relationship
We don't really use PRC's phone support. These days, everything is online, so we submit help...
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Relationship, Product
PRC’s report generation was a bit challenging. We were trying to get customer reports, and PRC...
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Operations, Product
The government came out with a new mandated survey. It is a nightmare to manage this one. PRC is...
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Relationship, Operations
PRC has professional trainers that help us. They have amazing attitudes, and they are very helpful...
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Relationship
PRC is a fantastic partner. We renewed the contract, and they are one of my favorite vendors. They...
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Operations, Product
PRC's data feels a little clunky, and it is not easy to pull once we get someone trained. I get the...
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Relationship
If we email PRC, they are on it. I feel bad that I am not more on it because they are so on it. If I...
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Relationship
PRC’s customer service is unbeatable. The customer service people are amazing in every way. They are...
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Loyalty, Operations, Product
I wish there were a bit more integration. When I went to a conference put on by another vendor, I...
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Product
We use PRC’s voice-of-the-patient report because we can see what the patient said. The vendor offers...
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Relationship, Product
PRC has been able to capture patient surveys for us and provide us with current reports on...
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Product
The reporting piece in PRC is not really intuitive when it comes to where I click a button to go to...
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Relationship
The biggest thing that I have loved about PRC is that they have been really responsive to any...
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Relationship
When we went from the phone surveys to the web surveys, PRC’s technical team was really good at...
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Relationship
We have a support manager who checks in with us, and if we have any questions, we can reach out to...
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Product
Something that PRC could improve is how we set up the automated reports because the process is a...
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Relationship
I have worked with many vendors over the years. If we tell PRC our ideal state for our product, they...
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Relationship
One of the biggest benefits of PRC is that they always ask for our feedback and let us trial new...
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Product
If I could just put in the parameters, run a report, and then hand that report to somebody, that...
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Relationship
With pretty much every other healthcare vendor I have met with, I have at least had an opportunity...
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Product, Value
We really haven't seen a whole lot of benefit from using the PRC solution. We probably have a higher...
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Loyalty
We are leaving PRC because there is a transparency issue with the data and issues with understanding...
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Operations
The training for using the PRC website is lacking. The website is so robust and has so many facets,...
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Product
We have to create and upload files with PRC, and that is how things worked with all our previous...
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Relationship, Operations
We have had some gaps with PRC because we went live with a new EMR and we haven't really touched...
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Loyalty, Relationship
PRC has given us the best support we have had compared to what other organizations have given us,...
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Loyalty
We mostly use PRC because HCAHPS is a requirement. And we are currently implementing PRC for other...
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